وظائف فني زجاج في الأردن

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>you will be responsible for the management, maintenance, and support of our Linux-based server environments.<br> This role requires expertise in configuring and troubleshooting system issues, ensuring high availability and performance, and implementing best practices for security and efficiency.<br> Key Responsibilities: Install, configure, and maintain Linux operating systems on physical and virtual servers.<br> Monitor system performance, troubleshoot issues, and optimize server configurations for maximum efficiency.<br> Implement and manage backups, disaster recovery, and security updates.<br> Automate routine maintenance tasks using scripting languages (e.<br>g., Bash, Python).<br> Collaborate with development and network teams to ensure the seamless deployment and integration of applications.<br> Provide technical support and guidance to users and IT staff regarding Linux systems.<br> Maintain detailed documentation of system configurations, procedures, and changes.<br> Participate in capacity planning and system upgrades, ensuring minimal downtime.<br> Stay updated with the latest Linux technologies and industry trends.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 4+ years of experience as a Linux Administrator or similar role.<br> Strong knowledge of Linux operating systems (e.<br>g., Red Hat, Ubuntu, CentOS).<br> Experience with server management, monitoring, and troubleshooting.<br> Proficiency in shell scripting and automation tools.<br> Familiarity with networking concepts, security best practices, and cloud services.<br> Excellent problem-solving skills and attention to detail.<br> Strong communication skills, both verbal and written.<br> Relevant certifications (e.<br>g., RHCE, CompTIA Linux+) are a plus.<br> #LI-RK1</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>you will be responsible for the management, maintenance, and support of our Linux-based server environments.<br> This role requires expertise in configuring and troubleshooting system issues, ensuring high availability and performance, and implementing best practices for security and efficiency.<br> Key Responsibilities: Install, configure, and maintain Linux operating systems on physical and virtual servers.<br> Monitor system performance, troubleshoot issues, and optimize server configurations for maximum efficiency.<br> Implement and manage backups, disaster recovery, and security updates.<br> Automate routine maintenance tasks using scripting languages (e.<br>g., Bash, Python).<br> Collaborate with development and network teams to ensure the seamless deployment and integration of applications.<br> Provide technical support and guidance to users and IT staff regarding Linux systems.<br> Maintain detailed documentation of system configurations, procedures, and changes.<br> Participate in capacity planning and system upgrades, ensuring minimal downtime.<br> Stay updated with the latest Linux technologies and industry trends.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 4+ years of experience as a Linux Administrator or similar role.<br> Strong knowledge of Linux operating systems (e.<br>g., Red Hat, Ubuntu, CentOS).<br> Experience with server management, monitoring, and troubleshooting.<br> Proficiency in shell scripting and automation tools.<br> Familiarity with networking concepts, security best practices, and cloud services.<br> Excellent problem-solving skills and attention to detail.<br> Strong communication skills, both verbal and written.<br> Relevant certifications (e.<br>g., RHCE, CompTIA Linux+) are a plus.<br> #LI-RK1</span> </div>

<p><h4>Role overview</h4> <p>We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.</p> <h4>Key responsibilities</h4> <li>Act as the primary technical contact for customer operational issues, escalations, and service reviews.</li> <li>Manage and support infrastructure including storage, compute, SAN, and backup platforms.</li> <li>Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.</li> <li>Plan and coordinate hardware/software upgrades and change activities.</li> <li>Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.</li> <li>Deliver regular reports on asset health, incidents, capacity, and service improvements.</li> <li>Build strong customer relationships while ensuring SLA compliance and continuous service optimization.</li> <h4>Requirements</h4> <li>5+ years of experience in infrastructure support, storage engineering, or technical account management.</li> <li>Strong hands-on experience with Dell technologies: <br> <strong>Storage:</strong> PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain<br> <strong>Compute:</strong> Dell PowerEdge Servers, MX Platform<br> <strong>SAN:</strong> Connectrix, Brocade</li> <li>Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.</li> <li>Knowledge of ITIL processes (Incident, Problem, and Change Management).</li> <li>Excellent communication, stakeholder management, and customer-facing skills.</li> <li>Dell certifications are a plus.</li></p><p></p>

<p><h4>About the company</h4> <p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. Working across the information technology and services sector, the company helps organizations modernize their systems, improve digital experiences, and solve complex business challenges through practical, technology-led solutions.</p> <h4>Role overview</h4> <p>This role offers the opportunity to contribute to mobile experiences that support digital banking services. As a midlevel iOS developer, you will play a meaningful part in building reliable, user-focused applications while collaborating with multidisciplinary teams to deliver solutions that support broader business and customer goals.</p> <h4>Responsibilities</h4> <li>Design, develop, and maintain iOS applications for digital services.</li> <li>Collaborate with cross-functional teams to define, design, and ship new features.</li> <li>Ensure the performance, quality, and responsiveness of the applications.</li> <li>Troubleshoot and resolve technical issues and bugs.</li> <li>Participate in code reviews and uphold code quality standards.</li> <li>Stay current with the latest iOS technologies and industry trends.</li> <li>Contribute to technical documentation and project reporting.</li> <h4>Requirements</h4> <li>3-5 years of experience in iOS app development, including a track record of delivering production-quality applications.</li> <li>Proficiency with Xcode, the iOS SDK, and integrating with RESTful APIs.</li> <li>Experience working with mobile architecture patterns such as MVC and MVVM.</li> <li>Experience working in Agile development environments.</li> <li>Eligibility to work in Jordan.</li> <h4>Benefits</h4> <p>Class A medical insurance</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Key Responsibilities:</p><p>System &amp; Infrastructure Support:</p><ul><li>Troubleshoot, diagnose, and resolve all application, user and system issues.</li><li>Ensure high performance of Retail systems across Head Office and all sites.</li><li>Provide support for MS SQL Server-based systems (Head Office, Back Office, POS).</li></ul><p><br></p><p>User &amp; Client Support:</p><ul><li>Liaise with users at Head Office and fuel stations to resolve technical issues.</li><li>Provide training and guidance to users on system functionalities as required.</li><li>Work closely with vendors and external support teams for any third-party system issues.</li></ul><p>Required Skills &amp; Qualifications:</p><p>Technical Expertise:</p><ul><li>background in infrastructure support (networking, servers, storage, cloud, security).</li><li>Familiarity with POS systems, bank terminals, etc.</li><li>Experience of Implement, test, configure, troubleshooting and supporting application.</li><li>Experience in Providing technical support to end-user as per IT related issues</li><li>Experience in Writing queries and manage MS SQL and writing scripts.</li><li>Good understanding of Web Services, API and IP based protocols</li><li>Knowledge of networking protocols, firewalls, VPNs, and other network management tools.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Experience:</p><ul><li>Minimum 3+ years of experience in IT support roles.</li><li>Experience working with retail systems or similar environments with distributed sites.</li></ul><p><br></p><p>Personal Attributes:</p><ul><li>Strong leadership qualities with the ability to motivate and develop a high-performing support team.</li><li>Able to manage high-pressure situations and lead incident responses.</li><li>Self-motivated, detail-oriented, and able to work independently when required.</li></ul><p><br></p><p>Other Considerations:</p><ul><li>Ability to work in an on-call &amp; shift rotation, if necessary, to provide after-hours support</li></ul><p><br></p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>About the Role<br></b>We are looking for a fresh graduate to join the Engineering Department for a one-year internship contract under Zain Youth Program.<br><b><br>Job tasks and responsibilities:<br></b><br>managing our critical telecommunications infrastructure, including 5G, 4G, 3G, 2G, Fiber Access Network (FTTX), IP and Transport Networks, and other related networks. The successful candidate will possess a strong understanding of networking technologies, protocols, and best practices, along with the ability to collaborate effectively with diverse stakeholders to ensure the smooth operation and performance of our systems.<br><br>Delivering expert Systems Administration and support services tailored to the engineering, IT, call center, and help desk departments of Zain Jordan, ensuring seamless functionality and performance. Vigilantly monitoring and managing user activities within the system to uphold security and operational standards. Conducting routine health and performance evaluations to swiftly identify and rectify any system or network-related issues, thereby minimizing downtime.<br><br>Facilitating system updates and configurations while prioritizing the implementation of robust business continuity and disaster recovery strategies to safeguard against potential risks.<br><br>Implement security measures to protect network integrity and data confidentiality.<br><br>Stay up to date on emerging technologies and industry trends.<br><br>Provide technical support to internal users.<br><br>Collaborate with other engineering teams to ensure seamless network integration.<br>What We Need From You<br>Bachelor s degree in computer engineering, network engineering, electrical/telecommunication engineering or any related field.<br><b><br>Soft skills:<br></b><br>Very good English<br><br>Customer Centricity<br><br>Innovation<br><br>Commitment to Excellence<br>Technical skills:<br><br>Analytical Thinking<br><br>Documenting &amp; Reporting<br><br>Performance Management<br><br></div></section>

<p>Our client is a leading Large company in the field of FMCG in Amman, Jordan. They are seeking a high-caliber Finance Director to lead their local and regional finance function. Reporting directly to the CEO, the Finance Director will serve as a key strategic partner to executive leadership, driving financial discipline, cash generation, and commercial growth. Key Responsibilities<br><br>Financial Planning &amp; Analysis: Lead the annual budgeting, rolling forecasts, and multi-category performance reporting to track segment-level profitability.<br><br><br>Executive Decision Support: Provide strategic advisory and pricing/investment analysis to the CEO and executive leadership to guide sustainable business growth.<br><br><br>Cash Flow &amp; Working Capital Management: Oversee cash generation and tight working capital controls suited for a high-volume FMCG environment.<br><br><br>Financial Control &amp; Reporting: Direct the preparation of timely, accurate monthly/annual financial statements and establish strong internal authority controls.<br><br><br>Tax &amp; Regulatory Governance: Ensure full compliance with local tax obligations, regulatory standards, and statutory accounting requirements.<br><br><br>Systems &amp; Process Engineering: Optimize ERP system capabilities to enhance management insight and standardize finance workflows across regional operations.<br><br><br>Team Building &amp; Stakeholder Management: Mentor and structure the internal finance team while managing senior relationships with banks, external auditors, and board members.<br><br><br></p><p><strong>Desired Candidate Profile</strong></p><p>Years of Experience 15 Plus <br><br>Qualification: BA , CPA or CMA is a good plus</p>

<p><strong>Organisation Background</strong></p> <p>Founded in 2011, the International NGO Safety Organisation (INSO) is an international non-governmental organisation that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of&nbsp;<a href="http://www.ngosafety.org/services">free services</a>,&nbsp;including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations and training.&nbsp;</p> <p>INSO provides daily support to more than 1200 NGOs operating in 16 of the world’s most insecure countries. INSO is headquartered in The Hague, Netherlands - the international city of peace and justice.</p> <p><strong>INSO Palestine</strong></p> <p>INSO Palestine launched in 2024 in response to the ongoing crisis in the Occupied Palestinian Territories (oPT). Based in Amman, Jordan with staff present in the West Bank and Gaza, this new programme will support NGOs providing much-needed humanitarian assistance amid a complex safety and access environment. The team harnesses data and insights to provide timely analysis and coordination services to assist humanitarians navigating significant risks to staff and beneficiaries. As part of the INSO Palestine team, you will be playing an active and impactful role in assisting the delivery of aid to people in significant need.&nbsp;&nbsp;</p> <p><strong>Overall Purpose of Role:</strong></p> <p>Acting as the primary assistant to the Country Administration Manager (CAM), the Operations Officer will support in carrying out INSO operations including (but not limited to) HR, logistics, procurement, admin tasks, and functions. The position will as part of the Operations team.</p> <p><strong>Main Duties and Responsibilities:</strong></p> <p><strong>Logistics &amp; </strong><strong>Procurement:</strong></p> <ul> <li>Assist supervisor in procurement activities, in collaboration with Operations and Program teams</li> <li>Ensure the procurement process is as per the SOPs, with proper documentation supporting all the purchases</li> <li>Assist with identification of suitable vendors, collection of price quotes, documentation of procurement process, and management of electronic and paper procurement files</li> <li>Responsible for circulating RFQs, preparing bid analysis, and issuing purchase orders</li> <li>Coordinate all logistical arrangements for project-related events, workshops, seminars, and other training activities</li> <li>Responsible for managing &amp; preparing service level agreements for the smooth running of project activities</li> <li>Help manage and administer office resources, including office space, assets including laptops, other related office systems and equipment.</li> <li>Maintain and update CO inventory list as per INSO requirements and submit quarterly reports.</li> <li>Ensure all assets are tagged and keep record of movement of assets.</li> <li>Ensure physical verification is done on a bi-annual basis.</li> <li>Monitoring of vehicle movement through vehicle log sheet</li> </ul> <p><strong>Administration:</strong></p> <ul> <li>Manage travel arrangements, including staff air tickets, transport, and accommodation for business purposes</li> <li>Support the organization of team events (meetings, workshops, etc.).</li> <li>Maintains a central filing system for required documents and forms.</li> <li>Support the development and systematic management of internal policies and their implementation across INSO operations</li> <li>Organize and process purchase requests, quotations, purchase orders, and goods received notes and submit to finance for payment.</li> <li>Help conduct compliance checks, donor due diligence, and other regulatory responsibilities.</li> <li>Fulfill other administrative functions as required</li> </ul> <ul> <li>Organize flight bookings for all staff and goods, and ensure all staff and goods have proper documentation before travelling</li> <li>Have good working relationship with flight partners such as UNHAS and local travel agents for Commercial Flights</li> <li>Ensure all invoices are sent on time for payment from our flight partners.</li> </ul> <p><strong>Human Resource:</strong></p> <ul> <li>Assist with long-term and short-term recruitment needs for INSO</li> <li>Ensure all staff files are maintained</li> <li>Ensure all trackers and databases are up-to-date and readily available for management information.</li> <li>Assist with the identification, selection, recruitment, training, and orientation of new staff members</li> <li>Support with Cezanne where needed</li> <li>Ensure timesheets are up to date</li> <li>Follow up with work and residency permits for international staff</li> <li>Handle social security procedures and follow up</li> <li>Be the focal point for the health insurance provider</li> </ul> <p><strong><u>PERSON SPECIFICATION</u></strong></p> <p><strong>Knowledge, Skills and Experience</strong></p> <p><em>Essential:</em></p> <ul> <li>A Degree in Business Administration, Supply chain, HR, Logistics, or relevant field.</li> <li>Excellent English and local language skills, both written and verbal.</li> <li>Minimum 3 years of relevant work experience, preferably with NGOs.</li> <li>Proficient in Microsoft Office tools.</li> <li>Attention to detail and ability to multitask</li> <li>Knowledge of PA (Palestinian Authority) regulations, especially labour law and NGO registration procedures</li> </ul> <p><em>Nice to Have:</em></p> <ul> <li>Other language skills.</li> <li>Open-mindedness and self-confidence.</li> <li>Acceptance and understanding of humanitarian principles.</li> <li>Strong ethics, with ability to manage confidential data.</li> <li>High degree of autonomy.</li> </ul> <p><strong>Personal Attributes</strong></p> <ul> <li>Confidentiality, integrity, and a sense of conflict-of-interest prevention.</li> <li>Self-motivation, courtesy, and humility.</li> <li>Team spirit and good management of interpersonal relationships.</li> <li>Know how to plan and organize your work.</li> <li>Be flexible, dynamic, know how to propose initiatives.</li> <li>Be able to work under pressure.</li> <li>Effective communicator.</li> <li>Capacity to work in multicultural environments.</li> </ul> <p><strong>How to apply&nbsp;</strong></p> <p>Please&nbsp;submit&nbsp;the following documents in&nbsp;English to &nbsp;<strong><a href="mailto:jobs@pal.ngosafety.org">jobs@pal.ngosafety.org</a> </strong>and reference&nbsp;“<strong>Operations&nbsp;Officer</strong>”&nbsp;in the subject line. &nbsp;&nbsp;</p> <ul> <li>Cover Letter specifying how you meet the mandatory requirements, your motivation for applying, and what you hope to bring&nbsp;to INSO</li> <li>Updated CV.&nbsp;</li> </ul> <p>Please note that the application closing date is 12/10/2026 Do&nbsp;not send any&nbsp;additional&nbsp;information.  Only short-listed candidates will be contacted.<strong>&nbsp;</strong></p> <p><strong>Applications will be reviewed on a rolling basis.&nbsp;</strong></p> <div ><strong>Please note that applications will be considered only if submitted via email. Applications submitted through Akhtaboot will not be reviewed.</strong>

<p>Lead performance management, monitoring, evaluations, assessments, and research activities under the Jordan MELA SOW. Support the design and refinement of performance monitoring systems, indicator tracking, and data review processes. Develop and maintain evaluation and assessment scopes of work, methodologies, and work plans. Lead the design and implementation of evaluations, assessments, political economy and market studies, situational analyses, rapid appraisals, and other research assignments, overseeing data collection, analysis, synthesis, and reporting. Develop and maintain indicator reference documentation, reporting schedules, and analytics products that support decision-making. Analyze performance data alongside contextual information to identify trends, risks, gaps, and opportunities for adaptive management. Conduct or oversee data quality assessments and follow up on findings and corrective actions. Contribute to the development of work plans, MEL plans, and other technical deliverables as needed. Prepare dashboards, performance summaries, evaluation reports, assessment reports, and other technical deliverables. Translate findings into clear, actionable recommendations for decision-makers and implementers. Support learning and utilization activities, including portfolio reviews, validation meetings, and dissemination workshops. Work with technical staff to ensure results are communicated clearly to technical and non-technical audiences. Contribute to work planning, technical review, and quality assurance across assigned tasks. Maintain strong documentation, version control, and tracking systems for all assigned activities. Work closely with the Regional Director and other technical staff to ensure strong coordination across workstreams.</p><p>This is a full-time position. The expected working day is from Sunday to Thursday, 40 hours per week. This position is required to be in the office Sunday Thursday. This arrangement is subject to review and may change at the company s discretion.</p><p>The perks of working at Tetra Tech include:</p><ul><li>Comprehensive and market-competitive benefits.</li><li>Merit-based financial rewards.</li><li>Flexibility and company-wide commitment to work/life balance.</li><li>Collaborative team atmosphere that values the contributions of all employees.</li><li>Learning and development opportunities for ongoing professional growth.</li></ul><p>Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans. We invite applications from all interested parties. Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities: LinkedIn: @TetraTechCareers X (Twitter): @TetraTechJobs</p><p><strong>Desired Candidate Profile</strong></p><p>Master s degree in international development, economics, public policy, social sciences, statistics, evaluation, or a related field required; doctoral degree preferred. Minimum of 7 years of experience designing and implementing evaluations, assessments, research studies, or applied social science research required. Demonstrated experience with qualitative, quantitative, and mixed-methods approaches. Strong experience developing evaluation scopes of work, research designs, and actionable reports for donor or government clients. Knowledge of evaluation standards, human subjects protection, and ethical research practices. Experience working in Jordan and/or the MENA region strongly preferred. Familiarity with U.S. Government foreign assistance programming and evaluation requirements strongly preferred. Strong analytical, writing, and presentation skills, with the ability to communicate findings to technical and non-technical audiences. Ability to manage multiple assignments and deadlines in dynamic, sometimes sensitive environments. Excellent written and oral communication skills in English and Arabic required.</p>

<p>SRD Center is seeking a qualified Evaluation Specialist to join a multidisciplinary team conducting the final evaluation of a multi-year education sector system-strengthening programme in Jordan. The assignment will examine programme performance and results across areas including education sector policy and planning, monitoring and evaluation, institutional strengthening, education data and statistics, evidence-based decision-making, governance and coordination, education financing, gender equality and inclusion, digital transformation, and crisis-sensitive planning. The Evaluation Specialist will work closely with the Team Leader and other team members and will contribute to evaluation design, desk review, data collection, stakeholder consultations, analysis, triangulation, reporting, and development of recommendations. Tasks The Evaluation Specialist will be responsible for: • Contributing to the development of the evaluation methodology and technical approach. • Supporting preparation of the inception report, evaluation matrix, stakeholder mapping, consultation plan, sampling approach, data collection instruments, and workplan. • Conducting a detailed desk review of programme documentation, strategies, policies, reports, monitoring information, previous evaluations, and technical outputs. • Reviewing the programme Theory of Change and results framework. • Conducting key informant interviews, focus group discussions, stakeholder consultations, and other data collection activities. • Supporting qualitative and quantitative data collection and analysis. • Participating in consultations with government institutions, education sector stakeholders, development partners, programme personnel, and beneficiaries. • Assessing programme performance against the evaluation criteria of relevance, coherence, effectiveness, efficiency, impact, and sustainability. • Assessing changes in institutional capacities, systems, processes, and organizational practices. • Examining the extent to which programme-supported reforms and approaches have been institutionalized and sustained. • Contributing technical analysis in areas relevant to the candidate s expertise. • Triangulating evidence from documents, interviews, focus groups, surveys, monitoring data, and other sources. • Identifying achievements, implementation challenges, good practices, lessons learned, unintended results, and factors affecting programme performance. • Contributing to the development of practical and evidence-based recommendations. • Supporting preparation and delivery of preliminary findings and validation presentations. • Drafting and reviewing sections of the draft and final evaluation reports. • Contributing to preparation of the recommendations matrix and final presentation. • Addressing comments and feedback on assigned sections and analytical areas. • Supporting the preparation and organization of datasets, consultation records, analysis files, and other evaluation documentation. • Applying ethical evaluation principles, confidentiality, informed consent, gender sensitivity, inclusion, human rights, and the do no harm principle throughout the assignment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>A Master's degree or equivalent in Education, Social Sciences, Statistics, Economics, Public Administration, Information Systems, Evaluation, or another relevant discipline.</li><li>At least 3 years of relevant professional experience in evaluation, research, assessment, analytical studies, or related assignments.</li><li>Demonstrated experience supporting evaluations through qualitative and/or quantitative data collection and analysis.</li><li>Experience working on education sector programmes, policy, institutional strengthening, or related development programmes is strongly preferred.</li><li>Technical expertise in one or more of the following areas:<ul><li>education sector planning and policy;</li><li>monitoring and evaluation;</li><li>education statistics and data analysis;</li><li>education data systems and EMIS;</li><li>digital transformation;</li><li>education financing and budgeting;</li><li>institutional capacity development;</li><li>governance and partnership coordination;</li><li>gender equality and inclusion;</li><li>crisis-sensitive education planning.</li></ul></li><li>Strong research and analytical skills.</li><li>Experience conducting interviews, focus group discussions, stakeholder consultations, and/or surveys.</li><li>Ability to synthesize qualitative and quantitative evidence into clear findings and recommendations.</li><li>Strong writing and communication skills.</li><li>Good command of English.</li><li>Ability to work effectively as part of a multidisciplinary evaluation team.</li><li>Willingness to undertake fieldwork and travel within Jordan as required.</li><li>Previous experience working with government institutions, international organizations, or development partners is an advantage.</li><li>Experience in Jordan and/or the Middle East region is an advantage.</li><li>Candidates must be independent from the programme being evaluated and should disclose any previous involvement that could represent an actual or perceived conflict of interest.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Location: Amman, Jordan Job Description: The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems.<br> This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.<br> Responsibilities: Quality Assurance &amp; Testing Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.<br> Validate business requirements against implemented features and acceptance criteria.<br> Test multi-tenant scenarios, role-based access, and permission logic.<br> Validate integrations with external systems (e.<br>g., payment gateways).<br> Perform data validation testing on SQL Server to ensure data accuracy and integrity.<br> Identify, log, and track defects using Jira / Azure DevOps.<br> Verify bug fixes and prevent regressions.<br> Support User Acceptance Testing (UAT) and pre-production validation.<br> Release &amp; Environment Validation Validate deployment readiness for QA, UAT, and Production environments.<br> Perform post-deployment verification and smoke testing.<br> Support hotfix validation and emergency releases.<br> Coordinate with DevOps and Development teams to ensure environment stability.<br> Test Documentation &amp; Standards Create and maintain: test plans, test cases, test scenarios, and regression suites Define and improve QA processes and testing standards.<br> Ensure repeatable, auditable testing practices aligned with SDLC.<br> Application &amp; Technical Documentation Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.<br> Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations Ensure documentation is structured, accessible, and version controlled.<br> Work closely with developers to capture technical knowledge accurately.<br> Knowledge Management &amp; Transition Lead documentation activities during vendor transition and knowledge transfer.<br> Ensure critical system knowledge is captured and not retained by individuals.<br> Support onboarding of new team members using documented materials.<br> Actively reduce single-point-of-failure risks.<br> SDLC &amp; Process Compliance Ensure QA activities are embedded in the SDLC.<br> Validate that acceptance criteria are met before release approval.<br> Support sprint planning by estimating QA effort.<br> Participate in retrospectives to improve quality processes.<br> Tools &amp; Automation (Progressive) Support test automation initiatives where applicable.<br> Collaborate with DevOps on CI/CD quality gates.<br> Identify opportunities to improve testing efficiency and coverage.<br> Collaboration &amp; Communication Work closely with development team lead, developers, and technical delivery lead, DevOps &amp; Infra teams.<br> Provide clear quality status and risk visibility.<br> Escalate quality risks early.<br> Job Relations: Reports to IT Manager.<br> Works closely with Development, DevOps, Infra, and Product teams.<br> Coordinates with business stakeholders during UAT.<br> Bachelor’s degree in computer engineering, computer science, or a related field.<br> 3–6 years of experience in QA or software testing, and documentation Strong understanding of SDLC and testing methodologies.<br> Experience testing: Web applications, APIs, and SQL-based systems Strong documentation and communication skills.<br> Detail-oriented with strong analytical skills.<br> Competencies: Experience with enterprise or multi-tenant systems.<br> Experience documenting legacy systems.<br> Exposure to ASP.<br>NET Zero / abp.<br>io. Experience working with distributed teams.<br> Familiarity with basic test automation concepts.<br> Skills &amp; Languages: Proficiency with Agile tools (e.<br>g., Jira) Understanding of software development life cycle and agile methodologies.<br> Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.<br>) Fluent in English (required).<br> Arabic proficiency (preferred).<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>The D&amp;T Integration Engineer plays a critical role in handling customer and system integration within Aramex’s global network. This includes building and supporting integrations with customers, third parties, and internal systems (such as SAP, CargoWise, and Infolink), and automating the exchange of shipping, tracking, and financial data across the network.</p><br><br> <p>The team also owns the Aramex Shipping API, which allows customer systems to communicate directly with Aramex’s shipping and tracking systems, along with the enterprise iPaaS platform (Boomi) used to design, deploy, and operate integration processes at scale.</p><br><br>Job Description <br><p><strong>Customer:</strong></p><br><br> <ul> <li>Proactively engage with customers, vendors, and internal teams across the Technology division and the business to understand integration requirements and desired outcomes.</li> <li>Support customer onboarding onto Aramex integration channels (API, EDI, file-based), from requirements through UAT and go-live.</li> <li>Convey technical integration concepts clearly to non-technical stakeholders.</li> </ul> <p><strong>People:</strong></p><br><br> <ul> <li>Work closely with cross-functional teams, including product teams, business analysts, operations, and IT, to deliver end-to-end integration solutions.</li> <li>Provide training and support to business users on iPaaS and API capabilities and tools.</li> </ul> <p><strong>Operations:</strong></p><br><br> <ul> <li>Manage and maintain existing integration solutions, ensuring they are efficient, reliable, and secure.</li> <li>Monitor integration platform health and process execution; investigate and resolve incidents (failed processes, connectivity issues, queue backlogs) within agreed SLAs.</li> <li>Develop and manage APIs to enable seamless communication between applications and systems, ensuring they are secure, efficient, and well documented.</li> <li>Implement data transformation, cleansing, and enrichment processes while safeguarding data integrity across systems.</li> <li>Conduct thorough testing and validation of integration solutions against quality standards.</li> <li>Recommend and implement improvements to enhance integration processes, monitoring, and platform stability.</li> </ul> <p><strong>Financial Result:</strong></p><br><br> <ul> <li>Implement cost-effective integration solutions, leveraging cloud platforms and technologies to optimize resource utilization and reduce operational costs.</li> <li>Manage multiple integration projects and support tasks simultaneously, ensuring timely delivery within budget constraints</li> </ul><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in computer science, software engineering, or a related field.</li> <li>0-2 years of experience in software development or systems integration, including: <ul> <li>Integration development on an iPaaS platform, preferably Boomi (process design, connectors, APIs, error handling, deployment).</li> <li>API development and consumption using REST and SOAP, including authentication, versioning, and documentation.</li> <li>Electronic Data Interchange (EDI) formats such as X12 and EDIFACT, and FTP/SFTP connection setup and troubleshooting.</li> <li>Relational database systems such as MSSQL, including table design, stored procedures, and reporting queries.</li> <li>.NET-based development using C#.</li> </ul> </li> <li>Strong knowledge of integration patterns, RESTful APIs, web services, and messaging/queueing concepts (e.g., RabbitMQ).</li> <li>Familiarity with API management platforms is a plus.</li> <li>Experience integrating with ERP, TMS, or logistics platforms (e.g., SAP, CargoWise) is a plus.</li> <li>AWS and/or Azure experience is a plus.</li> <li>Proficient knowledge of Microsoft Office, including Excel and PowerPoint.</li> <li>Excellent analytical and problem-solving skills.</li> <li>Ability to learn, explore, understand, and troubleshoot complex systems and integration setups.</li> <li>Ability to convey knowledge and provide training.</li> <li>Excellent communication skills — working across multiple projects and communicating technical concepts to both technical and non-technical stakeholders effectively.</li> <li>A team player who supports other team members and has the confidence to ask for assistance when needed.</li> <li>Innovative and creative — developing new ideas that raise the business to the highest level of service excellence.</li> <li>Ability to adapt quickly to an existing complex environment.</li> <li>Passionate about building high-quality, scalable systems.</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Posting End Date<br> <br> 09-Aug-2026<br> <br> Duration<br> <br> 12 months<br> <br> Duty Station(s)<br> <br> Amman, Jordan<br> <br> Role Purpose The Associate Construction Management Engineer supports the procurement, planning, implementation and implementation supervision, and monitoring of the construction projects. The role assists in ensuring that construction activities are executed in accordance with design specifications, quality standards, timelines and safety requirements. The incumbent also supports the review of technical drawings including soft and hard landscaping, shop drawings, material submittals, and other technical documents submitted by the designer and contractor to ensure compliance with the approved designs, technical specifications, and quality standards. supports provision of on-site technical supervision and oversight, supervision of works, contractor management, stakeholder coordination, and effective reporting, documentation and compliance with UNOPS and donor/partner standards<br> <br> Functions / Key Results Expected<br> <br> 1.Technical Assistance and Construction Oversight<br> <br> •Provide inputs on project work plans, drawings and specifications during design and procurement stages.<br> •Monitor and supervise on-site construction activities to ensure compliance with design standards, technical specifications and contractual obligations.<br> •Conduct quality inspections, verify material compliance, and monitor safety and environmental standards in line with UNOPS health, safety, social and environment (HSSE) requirements.<br> •Support the resolution of technical and operational issues in coordination with contractors and the project manager.<br> •Verify contractor progress, prepare and review Interim Payment Certificates (IPCs), and ensure accurate documentation for disbursement.<br> •Review variation orders and cost claims, ensuring technical accuracy and value for money.<br> •Support the timely delivery of site progress reports, updates and documentation of construction milestones.<br> <br> 2.Stakeholder Coordination and Communication<br> <br> •Maintain regular coordination with end-users, contractors, consultants and local authorities to ensure smooth project implementation.<br> •Organize and participate in project meetings, prepare minutes, track action items and follow up on progress.<br> •Support the project manager in facilitating effective communication among all project stakeholders.<br> •Assist in maintaining good relationships with project neighbours and communities to promote smooth project execution.<br> <br> 3.Monitoring, Quality Assurance and Reporting<br> <br> •Monitor progress and report deviations against approved schedules and work plans.<br> •Work with contractors to provide regular updates on inspection and testing plans.<br> •Assist in inspecting and reporting on works in progress, ensuring adherence to quality benchmarks and specifications.<br> •Assist in preparing technical and progress reports highlighting key achievements, delays, risks and financial updates.<br> •Conduct site visits and prepare inspection or field visit reports for review by the project manager.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Skills Communication, Construction Management, Engineering, Infrastructure, Logistics Management, Site Supervision.<br> <br> Education Requirements<br> <br> Required<br> <br> •Secondary school (or equivalent) with 6 years of relevant experience OR<br> •Bachelor’s degree (or equivalent) in Civil Engineering, Landscape Architecture, Construction Management or related disciplines with 2 years of relevant experience is required<br> <br> Desired<br> <br> •Experience in construction/implementation of urban and landscape spaces.<br> •Experience in hydroponic/aquaponics<br> •A recognized professional certification or membership in a civil, engineering association, at the national, is desirable<br> <br> Experience Requirements<br> <br> Required<br> <br> •Relevant experience working in urban space and landscaping implementation and construction, site supervision or infrastructure project management or similar fields.<br> •Relevant experience in hydroponics and aquaponics, implementation of community gardens<br> •Experience in quality control, monitoring and reporting within construction projects is required.<br> •Demonstrable proficiency in the use of collaboration and productivity tools (e.g. MS Office, G-Suite, etc) and web-based management systems are required.<br> <br> Desired<br> <br> •Experience of working in multicultural environments or UN system organizations in a developing country is desired.<br> •Experience in project documentation, report writing and technical communication is desired.<br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Senior Software Engineer (Node.js) at Aspire, you will design, develop, and maintain scalable, high-performance backend applications and APIs that power our products and services. You will play a key role in building cloud-native applications, designing microservices, and delivering secure, reliable, and maintainable software solutions. Working closely with Product, QA, DevOps, and Engineering teams, you will contribute to the entire software development lifecycle while mentoring junior engineers and driving engineering best practices.</p><p>What you'll do</p><ul><li>Design, develop, and maintain scalable backend applications using Node.js and JavaScript/TypeScript.</li><li>Build and maintain RESTful APIs and microservices to support business and product requirements.</li><li>Develop secure, high-performance, and maintainable backend services following engineering best practices.</li><li>Design and optimize SQL and NoSQL database schemas and queries to ensure performance and scalability.</li><li>Integrate backend services with third-party APIs, cloud services, and external systems.</li><li>Participate in system architecture discussions, technical design, code reviews, and solution planning.</li><li>Troubleshoot and resolve production issues while ensuring high system availability and reliability.</li><li>Develop unit, integration, and end-to-end tests to maintain high code quality.</li><li>Continuously improve application performance, scalability, security, and maintainability.</li><li>Collaborate with Product Managers, QA Engineers, DevOps Engineers, and cross-functional teams throughout the software development lifecycle.</li><li>Mentor junior engineers through code reviews, technical guidance, and knowledge sharing.</li><li>Prepare and maintain technical documentation for applications, APIs, and architectural designs.</li></ul><p>What you'll need</p><ul><li>Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Minimum of 5 years of professional software development experience, including at least 3 years of hands-on experience with Node.js.</li><li>Strong proficiency in JavaScript (ES6+) and TypeScript.</li><li>Experience building scalable RESTful APIs and microservices.</li><li>Strong understanding of asynchronous programming, event-driven architecture, and Node.js internals.</li><li>Experience with Node.js frameworks such as Express.js, NestJS, or similar.</li><li>Strong knowledge of SQL and/or NoSQL databases such as PostgreSQL, MySQL, MongoDB, or Redis.</li><li>Experience working with Docker and containerized applications.</li><li>Experience using Git and modern CI/CD pipelines.</li><li>Strong understanding of software design principles, clean architecture, and design patterns.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform is an advantage.</li><li>Knowledge of Kubernetes, messaging systems (Kafka/RabbitMQ), and secure application development is a plus.</li></ul><p>Why Aspire</p><p>In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation. Be part of a remote-first organization where flexibility is embraced. Work and learn alongside talented engineers and technology leaders. Explore opportunities to learn and grow through technical and non-technical training programs. Gain global exposure by working on products with international teams and clients. Enjoy our nursery reimbursement benefit. Attend virtual and in-person international technology conferences to expand your knowledge and network.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Minimum of 5 years of professional software development experience, including at least 3 years of hands-on experience with Node.js.</li><li>Strong proficiency in JavaScript (ES6+) and TypeScript.</li><li>Experience building scalable RESTful APIs and microservices.</li><li>Strong understanding of asynchronous programming, event-driven architecture, and Node.js internals.</li><li>Experience with Node.js frameworks such as Express.js, NestJS, or similar.</li><li>Strong knowledge of SQL and/or NoSQL databases such as PostgreSQL, MySQL, MongoDB, or Redis.</li><li>Experience working with Docker and containerized applications.</li><li>Experience using Git and modern CI/CD pipelines.</li><li>Strong understanding of software design principles, clean architecture, and design patterns.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform is an advantage.</li><li>Knowledge of Kubernetes, messaging systems (Kafka/RabbitMQ), and secure application development is a plus.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for Expert Storage Administrators with strong hands-on experience managing S3 and NFS storage platforms within high-performance computing (HPC) environments.<br> The role is responsible for ensuring high availability, performance, scalability, capacity, and secure data access across storage infrastructure.<br> Key Responsibilities Administer, configure, and support S3 and NFS storage platforms .<br> Monitor and optimize storage performance, capacity, availability, and scalability .<br> Manage storage access, permissions, quotas, replication, and data protection .<br> Troubleshoot storage, filesystem, and data-access issues across HPC environments.<br> Support storage integration with Linux, Kubernetes, and HPC workloads .<br> Perform storage health monitoring, performance analysis, and capacity planning.<br> Support data replication, backup, recovery, and protection mechanisms.<br> Automate routine storage administration and maintenance activities where applicable.<br> Participate in incident resolution and root-cause analysis for storage-related issues.<br> Maintain technical documentation, configurations, and operational procedures.<br> Strong hands-on experience as a Storage Administrator / Storage Engineer .<br> Expert-level S3 and NFS administration is mandatory.<br> Experience supporting HPC storage environments .<br> Strong knowledge of Linux storage and filesystem administration .<br> Experience integrating storage with Kubernetes/containerized workloads .<br> Strong understanding of: S3 / Object Storage NFS Storage performance &amp; monitoring Capacity management Permissions &amp; access control Quotas Replication Data protection High availability Experience troubleshooting complex storage and data-access issues .<br> Experience with storage automation/scripting is preferred.<br> Relevant storage certifications are preferred.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Introduction</strong></p><br><p>Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.&nbsp;</p><br><p>IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.</p><br><p>IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at&nbsp;IOM workplace culture | International Organization for Migration</p><br><p>Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy,&nbsp;internal and internal-equivalent candidates&nbsp;are considered as first-tier candidates.</p><br><p><strong>Organizational Context and Scope</strong></p><br><p><span><span>Working under the overall supervision of Chief of mission and direct supervision of the National Security Officer, and with the technical/procedural guidance from IOM RSO OSS Office of Staff Security based in Cairo, the incumbent will actively be assisting in the following mission safety/security support functions and applications.</span></span></p><br><br> </div>

<p><h4>Description</h4> <p>Are you ready to take the lead in driving technical excellence? Optimiza is looking for a dynamic and engaging technical team leader to inspire and guide our talented team of engineers and developers. As the technical team leader, you will play a pivotal role in shaping project success, fostering collaboration, and delivering cutting-edge solutions that exceed client expectations.</p> <h4>Key responsibilities:</h4> <ul> <li>Lead, mentor, and motivate a team of technical professionals to achieve project goals with a passion for quality and innovation.</li> <li>Plan, coordinate, and oversee technical project deliverables while ensuring timely and successful completion.</li> <li>Collaborate closely with stakeholders, project managers, and cross-functional teams to align technical efforts with business objectives.</li> <li>Drive continuous improvement by encouraging knowledge sharing, adopting best practices, and promoting a culture of learning.</li> <li>Identify risks and challenges early and implement effective solutions to keep projects on track.</li> <li>Communicate complex technical concepts clearly and engagingly to both technical team members and non-technical stakeholders.</li> <li>Stay ahead of the curve by keeping up with the latest technology trends and integrating relevant advancements into team practices.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in computer science, engineering, or related field.</li> <li>Years of experience: 6+ years</li> <li>Technical knowledge: system administration, good knowledge in Windows, Linux, and networking (infrastructure support background)</li> <li>Good troubleshooting skills including networking and system administration.</li> <li>Customer support job experience.</li> </ul> <h4>Preferred skills</h4> <ul> <li>API traffic flow knowledge</li> <li>Database</li> <li>Active Directory and group policy</li> </ul> <h4>Benefits</h4> <ul> <li>Annual bonus</li> <li>Class A health insurance</li> <li>Training and development</li> <li>Performance bonus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Sarmad is seeking an experienced Java fintech team leader to join our dynamic team. In this role, you will lead a group of Java developers in creating innovative financial technology solutions that enhance our clients' experiences. You will be responsible for overseeing the development process, ensuring the delivery of high-quality software, and mentoring team members to continuously improve their skills.</p> <h4>Responsibilities</h4> <ul> <li>Lead a team of Java developers focused on fintech projects.</li> <li>Design and architect software solutions that meet business requirements.</li> <li>Conduct code reviews, provide technical guidance, and ensure best practices are followed in software development.</li> <li>Collaborate with stakeholders to gather requirements and translate them into technical specifications.</li> <li>Oversee the development lifecycle, from planning and requirements analysis to deployment and maintenance.</li> <li>Monitor team performance and foster a culture of continuous improvement and innovation.</li> <li>Stay current with industry trends and emerging technologies to bring new ideas to the team.</li> </ul> <h4>Requirements</h4> <ul> <li>Proven experience leading software development teams, preferably in fintech.</li> <li>Strong proficiency in Java programming language and related frameworks (e.g., Spring, Hibernate).</li> <li>Experience with software architecture and design patterns.</li> <li>Demonstrated understanding of financial services and technology trends.</li> <li>Experience with databases, including SQL and NoSQL technologies.</li> <li>Excellent leadership, communication, and interpersonal skills.</li> <li>Ability to manage multiple projects simultaneously and meet deadlines.</li> <li>Bachelor's degree in computer science, engineering, or a related field.</li> <li>8+ years of experience in Java development with at least 3 years in a leadership role.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries.<br> We work with organizations to improve how people, processes, and technology come together, with a focus on creating practical solutions that support day-to-day business performance and long-term transformation.<br> As a UI/UX Expert, you will help shape intuitive digital experiences across internal portals and mobile applications.<br> This role is central to improving how users interact with business systems, translating user needs and organizational goals into thoughtful, effective design solutions while working closely with technical and business stakeholders.<br> Responsibilities Design and optimize user interfaces for internal portals and mobile applications to enhance user experience.<br> Conduct user research and usability testing to inform design decisions.<br> Collaborate with IT, HR, and business units to align design work with organizational goals.<br> Create wireframes, prototypes, and high-fidelity mockups.<br> Ensure consistency in branding, accessibility, and usability across platforms.<br> Analyze user interaction data to identify improvement opportunities.<br> Stay current with UI/UX trends, tools, and best practices.<br> Provide guidance and support during the implementation phase.<br> Bachelor’s degree in Graphic Design, Human-Computer Interaction, Computer Science, or a related field.<br> Minimum 6 years of UI/UX design experience for both web and mobile applications.<br> Proficiency with Figma, Adobe XD, and Sketch.<br> Knowledge of accessibility and usability standards.<br> Eligible to work in Jordan.<br> Experience in internal enterprise systems is a plus.<br> A UI/UX certification is a plus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Fintech Customer Service Advisor: Arabic/English - Amman<br><p>Job Description</p><br><br><span><b>Key Responsibilities</b></span><ul><li>Handle incoming customer inquiries via phone, email, chat, or tickets.</li><li>Assist customers with issues related to transactions, payments, account access, and digital wallets.</li><li>Provide clear guidance on fintech products, features, and processes.</li><li>Investigate and resolve customer complaints within defined SLAs.</li><li>Escalate complex or high-risk cases to relevant internal teams (fraud, compliance, technical support).</li><li>Ensure all interactions comply with financial regulations and company policies.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Educate customers on secure usage of fintech platforms and fraud prevention.</li><li>Achieve performance KPIs including quality, CSAT, and response time targets.</li></ul><span><b>Requirements</b></span><ul><li>Previous experience in <b>customer service</b> (fintech, banking, or telecom preferred).</li><li>Strong communication skills in <b>English (B2 level or higher depending on market)</b>.</li><li>Basic understanding of financial services, digital payments, or e-wallet systems is an advantage.</li><li>Ability to handle sensitive financial information with confidentiality.</li><li>Problem-solving and critical thinking skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul><span><b>Preferred Skills</b></span><ul><li>Experience with fintech platforms (payments, wallets, BNPL, crypto support).</li><li>Familiarity with CRM tools (Salesforce, Zendesk, etc.).</li><li>Fraud awareness and basic compliance understanding.</li><li>Multilingual abilities (depending on market needs).</li></ul><span><b>Work Environment</b></span><ul><li>Shift-based role (including weekends/holidays depending on operation).</li><li>Performance-driven environment with strict SLAs.</li><li>Customer-facing support role in a regulated fintech setting.</li></ul><br><p>Location:</p><br><br>JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan&nbsp;<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>