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<p><h4>Job description</h4> <p>We are seeking an experienced Business Analyst to bridge the gap between business stakeholders and technical teams in the implementation of a telecom data lakehouse/data warehouse. The Business Analyst will gather business requirements, analyze telecom processes and data, define business rules, and translate business needs into detailed functional specifications, ensuring successful delivery of data products, reports, and analytics solutions.</p> <h4>Key responsibilities</h4> <ul> <li>Gather and analyze business requirements from stakeholders across telecom domains such as customer, billing, CRM, network, revenue assurance, finance, sales, marketing, and digital channels.</li> <li>Conduct workshops and interviews with business users to understand reporting, analytical, and operational requirements.</li> <li>Document business processes, functional requirements, and business rules.</li> <li>Capture business requirements into functional specifications for data engineers, data modelers, ETL developers, and BI developers.</li> <li>Define source-to-target mapping requirements and validate data transformations.</li> <li>Collaborate with solution architects and data modelers to ensure business requirements are accurately reflected in the data lakehouse/data warehouse design.</li> <li>Identify data sources, business definitions, KPIs, dimensions, and measures required for reporting and analytics.</li> <li>Support the definition of data quality rules, validation criteria, and reconciliation requirements.</li> <li>Review ETL mapping documents and ensure business logic is correctly implemented.</li> <li>Work closely with data engineers during development to clarify business rules and resolve functional issues.</li> <li>Participate in user acceptance testing (UAT) by preparing test scenarios, validating results, and obtaining business sign-off.</li> <li>Maintain business glossaries, metadata, and documentation.</li> <li>Facilitate communication between business stakeholders and technical teams throughout the project lifecycle.</li> <li>Support Agile ceremonies including backlog refinement, sprint planning, and requirement prioritization.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong business analysis and requirement elicitation skills.</li> <li>Excellent stakeholder management and communication skills.</li> <li>Experience documenting business requirements and functional specifications.</li> <li>Strong analytical and problem-solving skills.</li> <li>Understanding of relational databases and SQL.</li> <li>Basic knowledge of data warehousing concepts such as:</li> <ul> <li>Facts and dimensions</li> <li>Star schema</li> <li>Snowflake schema</li> <li>Slowly changing dimensions (SCD)</li> <li>Data lineage</li> <li>Metadata management</li> <li>Data quality</li> </ul> <li>Experience working in Agile/Scrum environments.</li> </ul> <h4>Preferred technical knowledge</h4> <ul> <li>SQL</li> <li>Data warehouse / data lakehouse architecture</li> <li>ETL concepts and data integration</li> <li>Data mapping documentation</li> <li>Data quality frameworks</li> <li>BI and reporting platforms</li> <li>Knowledge of Hadoop ecosystem, Hive, Impala, Spark, or cloud data platforms is an advantage.</li> </ul> <h4>Deliverables</h4> <ul> <li>Business requirement documents (BRD)</li> <li>Functional requirement specifications (FRS)</li> <li>KPI definitions</li> <li>Data dictionary</li> <li>Business glossary</li> <li>Data validation and UAT test cases</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor's degree in information technology, computer science, business information systems, engineering, or a related field.</li> <li>2–4 years of experience as a Business Analyst in data warehouse, data lakehouse, or business intelligence projects.</li> <li>Experience in the telecommunications industry is highly preferred.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Business Analyst to bridge the gap between business stakeholders and technical teams in the implementation of a Telecom Data Lakehouse/Data Warehouse.<br> The Business Analyst will gather business requirements, analyze telecom processes and data, define business rules, and translate business needs into detailed functional specifications, ensuring successful delivery of data products, reports, and analytics solutions.<br> Key Responsibilities Gather and analyze business requirements from stakeholders across telecom domains such as Customer, Billing, CRM, Network, Revenue Assurance, Finance, Sales, Marketing, and Digital Channels.<br> Conduct workshops and interviews with business users to understand reporting, analytical, and operational requirements.<br> Document business processes, functional requirements, and business rules.<br> Capture business requirements into functional specifications for Data Engineers, Data Modelers, ETL Developers, and BI Developers.<br> Define source-to-target mapping requirements and validate data transformations.<br> Collaborate with Solution Architects and Data Modelers to ensure business requirements are accurately reflected in the Data Lakehouse/Data Warehouse design.<br> Identify data sources, business definitions, KPIs, dimensions, and measures required for reporting and analytics.<br> Support the definition of data quality rules, validation criteria, and reconciliation requirements.<br> Review ETL mapping documents and ensure business logic is correctly implemented.<br> Work closely with Data Engineers during development to clarify business rules and resolve functional issues.<br> Participate in User Acceptance Testing (UAT) by preparing test scenarios, validating results, and obtaining business sign-off.<br> Maintain business glossaries, metadata, and documentation.<br> Facilitate communication between business stakeholders and technical teams throughout the project lifecycle.<br> Support Agile ceremonies including backlog refinement, sprint planning, and requirement prioritization.<br> Strong business analysis and requirement elicitation skills.<br> Excellent stakeholder management and communication skills.<br> Experience documenting business requirements and functional specifications.<br> Strong analytical and problem-solving skills.<br> Understanding of relational databases and SQL.<br> Basic knowledge of data warehousing concepts such as: Facts and Dimensions Star Schema Snowflake Schema Slowly Changing Dimensions (SCD) Data Lineage Metadata Management Data Quality Experience working in Agile/Scrum environments.<br> Preferred Technical Knowledge SQL Data Warehouse / Data Lakehouse architecture ETL concepts and data integration Data Mapping documentation Data Quality frameworks BI and Reporting platforms Knowledge of Hadoop ecosystem, Hive, Impala, Spark, or cloud data platforms is an advantage.<br> Deliverables Business Requirement Documents (BRD) Functional Requirement Specifications (FRS) KPI Definitions Data Dictionary Business Glossary Data Validation and UAT Test Cases Qualifications Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field.<br> 2–4 years of experience as a Business Analyst in Data Warehouse, Data Lakehouse, or Business Intelligence projects.<br> Experience in the telecommunications industry is highly preferred.<br></span> </div>

<p><h4>Description</h4> <p>Mindrift is looking for skilled frontend developers (HTML/CSS/JavaScript, React/Next.js) to join the Tendem project and build high-quality landing pages and multi-page websites within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide frontend craftsmanship, design sensibility, and quality control to ensure pixel-perfect, conversion-ready websites that match real client briefs. This part-time remote opportunity is ideal for professionals with hands-on experience in landing page production, multi-page website development, and modern frontend frameworks.</p> <h4>What we do</h4> <p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a frontend developer, you'll design, build, and refine landing pages, waitlist pages, promo pages, and small multi-page sites (portfolios, restaurant sites, small business sites, simple online stores), turning client briefs into responsive, performant, polished web experiences.</p> <h4>Key responsibilities</h4> <ul> <li>Build landing pages, waitlist pages, and promo pages with clear hero sections, CTAs, and conversion-focused layouts.</li> <li>Build small multi-page websites (Home, About, Services, Contact, etc.) that follow client requirements and basic information architecture.</li> <li>Implement responsive, mobile-first layouts that work cleanly across devices and browsers.</li> <li>Integrate forms, email capture, basic analytics, and simple CMS or headless content sources.</li> <li>Apply on-page SEO basics (semantic HTML, meta tags, performance, accessibility) so pages are ready to rank and run ads against.</li> <li>Evaluate AI-generated frontend output and refine markup, styling, structure, and copy placement to production quality.</li> <li>Troubleshoot layout, performance, and cross-browser issues independently.</li> </ul> <h4>Requirements and benefits</h4> <ul> <li>At least 3 years of relevant experience in frontend development, landing page production, or website development (required).</li> <li>Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, Design, or related fields is a plus.</li> <li>Candidates should have a strong foundation in modern frontend development, responsive web design, and building high-quality landing pages and small websites. We are looking for specialists who can create polished, conversion-focused user experiences, work confidently with modern frontend frameworks, and refine AI-assisted output into production-ready interfaces. A strong visual eye, attention to detail, and the ability to work independently are essential.</li> <li>Strong command of HTML, CSS, and JavaScript, including responsive design, Flexbox, and Grid.</li> <li>Hands-on experience with at least one modern frontend framework (React, Next.js, Vue, Astro, or similar).</li> <li>Experience with utility-first CSS (Tailwind) or modern component libraries.</li> <li>Ability to translate Figma designs or written briefs into clean, maintainable code.</li> <li>Familiarity with form handling, email capture services, and basic analytics setup (GA4, Plausible, or similar).</li> <li>Working knowledge of on-page SEO, accessibility (WCAG basics), and Core Web Vitals.</li> <li>Comfortable working with simple CMSs or headless content (Webflow, Framer, Sanity, Contentful, or similar) is a plus.</li> <li>Strong attention to detail and visual taste — pages should look intentional, not generic.</li> <li>Self-directed work ethic with the ability to deliver complete pages with minimal supervision.</li> <li>Portfolio of shipped landing pages and/or small websites (required).</li> <li>English proficiency: Upper-intermediate (B2) or above (required).</li> </ul> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Mindrift is looking for skilled frontend developers (HTML/CSS/JavaScript, React/Next.js) to join the Tendem project and build high-quality landing pages and multi-page websites within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide frontend craftsmanship, design sensibility, and quality control to ensure pixel-perfect, conversion-ready websites that match real client briefs. This part-time remote opportunity is ideal for professionals with hands-on experience in landing page production, multi-page website development, and modern frontend frameworks.</p> <h4>What we do</h4> <p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a frontend developer, you'll design, build, and refine landing pages, waitlist pages, promo pages, and small multi-page sites (portfolios, restaurant sites, small business sites, simple online stores), turning client briefs into responsive, performant, polished web experiences.</p> <h4>Key responsibilities</h4> <ul> <li>Build landing pages, waitlist pages, and promo pages with clear hero sections, CTAs, and conversion-focused layouts.</li> <li>Build small multi-page websites (Home, About, Services, Contact, etc.) that follow client requirements and basic information architecture.</li> <li>Implement responsive, mobile-first layouts that work cleanly across devices and browsers.</li> <li>Integrate forms, email capture, basic analytics, and simple CMS or headless content sources.</li> <li>Apply on-page SEO basics (semantic HTML, meta tags, performance, accessibility) so pages are ready to rank and run ads against.</li> <li>Evaluate AI-generated frontend output and refine markup, styling, structure, and copy placement to production quality.</li> <li>Troubleshoot layout, performance, and cross-browser issues independently.</li> </ul> <h4>Requirements and benefits</h4> <ul> <li>At least 3 years of relevant experience in frontend development, landing page production, or website development (required).</li> <li>Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, Design, or related fields is a plus.</li> <li>Candidates should have a strong foundation in modern frontend development, responsive web design, and building high-quality landing pages and small websites. We are looking for specialists who can create polished, conversion-focused user experiences, work confidently with modern frontend frameworks, and refine AI-assisted output into production-ready interfaces. A strong visual eye, attention to detail, and the ability to work independently are essential.</li> <li>Strong command of HTML, CSS, and JavaScript, including responsive design, Flexbox, and Grid.</li> <li>Hands-on experience with at least one modern frontend framework (React, Next.js, Vue, Astro, or similar).</li> <li>Experience with utility-first CSS (Tailwind) or modern component libraries.</li> <li>Ability to translate Figma designs or written briefs into clean, maintainable code.</li> <li>Familiarity with form handling, email capture services, and basic analytics setup (GA4, Plausible, or similar).</li> <li>Working knowledge of on-page SEO, accessibility (WCAG basics), and Core Web Vitals.</li> <li>Comfortable working with simple CMSs or headless content (Webflow, Framer, Sanity, Contentful, or similar) is a plus.</li> <li>Strong attention to detail and visual taste — pages should look intentional, not generic.</li> <li>Self-directed work ethic with the ability to deliver complete pages with minimal supervision.</li> <li>Portfolio of shipped landing pages and/or small websites (required).</li> <li>English proficiency: Upper-intermediate (B2) or above (required).</li> </ul> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Senior Presales Engineer – Enterprise & End-User Solutions is responsible for designing, positioning, and supporting enterprise infrastructure and end-user computing solutions for customers across the region. The role serves as a trusted technical advisor throughout the sales lifecycle, supporting strategic customer engagements, solution architecture, technical proposals, and solution validation activities.</p> <p>Working closely with sales, vendors, and delivery teams, the engineer develops scalable, secure, and modern infrastructure solutions aligned with customer business and technical requirements. The role focuses on enterprise infrastructure, virtualization, hybrid cloud, end-user computing, and business continuity solutions while supporting digital transformation and data center modernization initiatives.</p> <h4>Requirements:</h4> <h4>Solution architecture & presales leadership</h4> <ul> <li>Lead the design and positioning of enterprise infrastructure and end-user computing solutions aligned with customer requirements and business objectives</li> <li>Develop: <ul> <li>High-level designs (HLD)</li> <li>Solution architecture documents</li> <li>Technical proposals</li> <li>Bill of materials (BoM)</li> <li>Compliance matrices</li> <li>RFP/RFI/RFQ responses</li> </ul> </li> <li>Lead solution sizing, architecture validation, and technical assessments for complex customer environments</li> </ul> <h4>Customer engagement & technical advisory</h4> <ul> <li>Conduct customer workshops, technical presentations, demonstrations, and architecture discussions</li> <li>Engage with enterprise and government customers to understand business and technical requirements</li> <li>Translate customer challenges into scalable infrastructure and end-user solutions</li> <li>Support opportunity qualification and strategic solution positioning alongside sales teams</li> <li>Lead proof of concepts (PoCs) and technical evaluation activities</li> </ul> <h4>Enterprise infrastructure solutions</h4> <p>Design and position solutions across:</p> <ul> <li>Servers (rack, blade, hyperconverged)</li> <li>Enterprise storage solutions (SAN, NAS, SDS)</li> <li>Virtualization platforms</li> <li>Hyperconverged infrastructure (HCI)</li> <li>Backup and disaster recovery solutions</li> <li>Data center modernization initiatives</li> </ul> <p>Design high availability and business continuity architectures aligned with customer requirements</p> <h4>Cloud & platform solutions</h4> <ul> <li>Support hybrid cloud and private cloud architecture initiatives</li> <li>Contribute to container platform discussions including: <ul> <li>Kubernetes</li> <li>OpenShift</li> </ul> </li> <li>Support automation and orchestration solution positioning with foundational knowledge of cloud-native technologies</li> </ul> <h4>End-user computing solutions</h4> <ul> <li>Design and support solutions across: <ul> <li>VDI and desktop virtualization</li> <li>Endpoint management (UEM)</li> <li>Collaboration solutions</li> <li>Laptops, workstations, and thin clients</li> <li>OS deployment and lifecycle management</li> </ul> </li> </ul> <h4>Vendor & cross-functional collaboration</h4> <ul> <li>Coordinate with vendors for: <ul> <li>Design validation</li> <li>Technical alignment</li> <li>Commercial and pricing support</li> </ul> </li> <li>Work closely with sales and delivery teams to ensure successful solution alignment and project handover</li> <li>Support customer success initiatives through ongoing technical engagement where required</li> </ul> <h4>Technical leadership & knowledge sharing</h4> <ul> <li>Mentor junior and mid-level engineers across enterprise infrastructure technologies</li> <li>Lead internal technical knowledge-sharing and enablement sessions</li> <li>Contribute to technical standards, reusable templates, and best practice frameworks</li> <li>Support certification and capability development initiatives within the team</li> </ul> <h4>Documentation & best practices</h4> <ul> <li>Maintain accurate technical documentation and solution records</li> <li>Ensure proposed solutions align with customer standards and industry best practices</li> <li>Contribute to continuous improvement of technical templates, solution frameworks, and presales processes</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Information Technology, or a related field</li> <li>7+ years of experience in enterprise infrastructure presales, solution architecture, or system integration environments</li> <li>Strong expertise in: <ul> <li>Enterprise infrastructure and data center technologies</li> <li>Virtualization and HCI platforms</li> <li>Backup and disaster recovery solutions</li> <li>End-user computing and VDI environments</li> <li>Hybrid cloud and private cloud architectures</li> </ul> </li> <li>Strong architecture, sizing, and infrastructure design capabilities</li> <li>Good understanding of: <ul> <li>Containers and Kubernetes platforms</li> <li>Automation and orchestration concepts</li> <li>High availability and disaster recovery architectures</li> </ul> </li> <li>Hands-on or presales experience with one or more of the following vendors and technologies: <ul> <li>Dell Technologies (Servers, Storage, VxRail, PowerStore)</li> <li>Nutanix</li> <li>VMware / Broadcom</li> <li>Red Hat OS and OpenShift</li> <li>Veeam / Cohesity</li> <li>Huawei</li> <li>Citrix / Omnissa (VDI)</li> <li>IBM Hardware</li> </ul> </li> <li>Proven experience designing and positioning enterprise data center and end-user solutions</li> <li>Strong experience preparing technical proposals, compliance matrices, and customer presentations</li> <li>Experience supporting enterprise and government customer engagements is preferred</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>VMware (VCP)</li> <li>Nutanix (NCP)</li> <li>Dell Technologies certifications</li> <li>Veeam, Cohesity, or backup-related certifications</li> <li>Red Hat certifications</li> <li>Oracle Hardware certifications</li> <li>Huawei certifications</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Senior Presales Engineer – Enterprise & End-User Solutions is responsible for designing, positioning, and supporting enterprise infrastructure and end-user computing solutions for customers across the region. The role serves as a trusted technical advisor throughout the sales lifecycle, supporting strategic customer engagements, solution architecture, technical proposals, and solution validation activities.</p> <p>Working closely with sales, vendors, and delivery teams, the engineer develops scalable, secure, and modern infrastructure solutions aligned with customer business and technical requirements. The role focuses on enterprise infrastructure, virtualization, hybrid cloud, end-user computing, and business continuity solutions while supporting digital transformation and data center modernization initiatives.</p> <h4>Requirements:</h4> <h4>Solution architecture & presales leadership</h4> <ul> <li>Lead the design and positioning of enterprise infrastructure and end-user computing solutions aligned with customer requirements and business objectives</li> <li>Develop: <ul> <li>High-level designs (HLD)</li> <li>Solution architecture documents</li> <li>Technical proposals</li> <li>Bill of materials (BoM)</li> <li>Compliance matrices</li> <li>RFP/RFI/RFQ responses</li> </ul> </li> <li>Lead solution sizing, architecture validation, and technical assessments for complex customer environments</li> </ul> <h4>Customer engagement & technical advisory</h4> <ul> <li>Conduct customer workshops, technical presentations, demonstrations, and architecture discussions</li> <li>Engage with enterprise and government customers to understand business and technical requirements</li> <li>Translate customer challenges into scalable infrastructure and end-user solutions</li> <li>Support opportunity qualification and strategic solution positioning alongside sales teams</li> <li>Lead proof of concepts (PoCs) and technical evaluation activities</li> </ul> <h4>Enterprise infrastructure solutions</h4> <p>Design and position solutions across:</p> <ul> <li>Servers (rack, blade, hyperconverged)</li> <li>Enterprise storage solutions (SAN, NAS, SDS)</li> <li>Virtualization platforms</li> <li>Hyperconverged infrastructure (HCI)</li> <li>Backup and disaster recovery solutions</li> <li>Data center modernization initiatives</li> </ul> <p>Design high availability and business continuity architectures aligned with customer requirements</p> <h4>Cloud & platform solutions</h4> <ul> <li>Support hybrid cloud and private cloud architecture initiatives</li> <li>Contribute to container platform discussions including: <ul> <li>Kubernetes</li> <li>OpenShift</li> </ul> </li> <li>Support automation and orchestration solution positioning with foundational knowledge of cloud-native technologies</li> </ul> <h4>End-user computing solutions</h4> <ul> <li>Design and support solutions across: <ul> <li>VDI and desktop virtualization</li> <li>Endpoint management (UEM)</li> <li>Collaboration solutions</li> <li>Laptops, workstations, and thin clients</li> <li>OS deployment and lifecycle management</li> </ul> </li> </ul> <h4>Vendor & cross-functional collaboration</h4> <ul> <li>Coordinate with vendors for: <ul> <li>Design validation</li> <li>Technical alignment</li> <li>Commercial and pricing support</li> </ul> </li> <li>Work closely with sales and delivery teams to ensure successful solution alignment and project handover</li> <li>Support customer success initiatives through ongoing technical engagement where required</li> </ul> <h4>Technical leadership & knowledge sharing</h4> <ul> <li>Mentor junior and mid-level engineers across enterprise infrastructure technologies</li> <li>Lead internal technical knowledge-sharing and enablement sessions</li> <li>Contribute to technical standards, reusable templates, and best practice frameworks</li> <li>Support certification and capability development initiatives within the team</li> </ul> <h4>Documentation & best practices</h4> <ul> <li>Maintain accurate technical documentation and solution records</li> <li>Ensure proposed solutions align with customer standards and industry best practices</li> <li>Contribute to continuous improvement of technical templates, solution frameworks, and presales processes</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Information Technology, or a related field</li> <li>7+ years of experience in enterprise infrastructure presales, solution architecture, or system integration environments</li> <li>Strong expertise in: <ul> <li>Enterprise infrastructure and data center technologies</li> <li>Virtualization and HCI platforms</li> <li>Backup and disaster recovery solutions</li> <li>End-user computing and VDI environments</li> <li>Hybrid cloud and private cloud architectures</li> </ul> </li> <li>Strong architecture, sizing, and infrastructure design capabilities</li> <li>Good understanding of: <ul> <li>Containers and Kubernetes platforms</li> <li>Automation and orchestration concepts</li> <li>High availability and disaster recovery architectures</li> </ul> </li> <li>Hands-on or presales experience with one or more of the following vendors and technologies: <ul> <li>Dell Technologies (Servers, Storage, VxRail, PowerStore)</li> <li>Nutanix</li> <li>VMware / Broadcom</li> <li>Red Hat OS and OpenShift</li> <li>Veeam / Cohesity</li> <li>Huawei</li> <li>Citrix / Omnissa (VDI)</li> <li>IBM Hardware</li> </ul> </li> <li>Proven experience designing and positioning enterprise data center and end-user solutions</li> <li>Strong experience preparing technical proposals, compliance matrices, and customer presentations</li> <li>Experience supporting enterprise and government customer engagements is preferred</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>VMware (VCP)</li> <li>Nutanix (NCP)</li> <li>Dell Technologies certifications</li> <li>Veeam, Cohesity, or backup-related certifications</li> <li>Red Hat certifications</li> <li>Oracle Hardware certifications</li> <li>Huawei certifications</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>A QC Lead is a hands-on quality control professional who personally executes and oversees both manual and automation testing activities to ensure that delivered products and services meet established quality standards.<br> The QC Lead writes and runs test cases, builds and maintains automation frameworks, owns the delivery of all testing artifacts, and is directly accountable for the UAT success of each project.<br> This is a full-time position reporting to the Quality Manager.<br> Ideal candidates are strong technical practitioners who lead by example, enjoy solving problems first-hand, and thrive in fast-paced, collaborative environments Daily and Monthly Responsibilities • Hands-on experience to design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, and end-to-end testing.<br> • Perform hands-on exploratory, smoke, and sanity testing to validate builds before release.<br> • Architect, develop, and maintain automated test frameworks and scripts, and personally run automated test suites as part of daily testing cycles.<br> • Write and review automation code, continuously enhancing test coverage and integrating automated tests into CI/CD pipelines.<br> • Develop, maintain, and enhance the test automation infrastructure to improve efficiency and reliability.<br> • Prepare, maintain, and deliver all testing artifacts for each delivered project, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.<br> • Own and drive User Acceptance Testing (UAT) end-to-end — plan UAT cycles, prepare UAT test cases and environments, coordinate with stakeholders, execute UAT scenarios, and be directly responsible for the UAT success of the project.<br> • Execute and report on planned tests, log and manage defects with clear reproduction steps, and regress software fixes for new and existing products.<br> • Identify root causes of quality problems through hands-on investigation and coordinate corrective actions with development teams.<br> • Assist development teams with replicating, debugging, and resolving defects by personally reproducing issues in test environments.<br> • Perform hands-on business requirements review and verification to ensure testability, completeness, and adequate test coverage.<br> • Participate actively in all phases of the software development lifecycle, from requirements analysis through test planning, execution, and sign-off.<br> • Lead the QC team by example — set quality benchmarks, assign tasks, and guide the team while remaining actively involved in day-to-day testing work.<br> • Mentor and train junior, mid-level, and senior QC engineers on manual testing techniques, automation tools, policies, and procedures.<br> • Work collaboratively with development and business groups to complete testing and ensure seamless product delivery.<br> • Develop and implement quality standards, audit functionality, establish testing templates, monitor outcomes against success measures, and provide detailed status reports.<br> • Identify areas for quality and process improvement and implement plans to support positive outcomes for the business and customers.<br> • Coordinate with internal and external stakeholders regarding quality status, test outcomes, and project readiness.<br> • Assist with performance evaluations as needed.<br> • Perform other duties as assigned.<br> • Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.<br> • 8+ years of hands-on experience in software quality control/testing, with at least 3–4 years in a lead or supervisory role.<br> • 5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).<br> • 2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).<br> • Professional certification such as ISTQB-CTFL or ISTQB-CTAL.<br> • Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).<br> • Proficiency in test automation tools and frameworks (e.<br>g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.<br> • Proficiency in at least one programming or scripting language (e.<br>g., Java, Python, JavaScript).<br> • Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).<br> • Track record of owning UAT cycles and driving them to successful completion.<br> • Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.<br> • In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.<br> • Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.<br> • Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.<br> • Excellent command of written and spoken English.<br></span> </div>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are looking for a detail-oriented CMS associate with 3–5 years of experience in web content management and digital publishing, with hands-on experience using Adobe Experience Manager (AEM) or similar enterprise CMS platforms. This role focuses on content authoring, page management, digital asset handling, and supporting content operations across enterprise websites and multilingual digital platforms.</p> <p>The ideal candidate will be responsible for creating and maintaining content in AEM, ensuring compliance with brand, accessibility, and SEO standards, and collaborating closely with content, design, development, QA, and marketing teams in a structured Agile environment.</p> <h4>Role responsibilities</h4> <p><strong>Page authoring & content management</strong><br> Create, edit, update, and publish web pages in AEM Sites using existing components, editable templates, content fragments, and experience fragments. Maintain accurate and consistent page layouts aligned with approved designs and content standards. Ensure all content is published correctly across desktop, tablet, and mobile devices.</p> <p><strong>Content uploads & formatting</strong><br> Upload and format text, images, videos, banners, and multimedia content following established editorial and brand guidelines. Ensure content formatting consistency, readability, and visual quality across pages and templates.</p> <p><strong>Digital asset management (DAM)</strong><br> Manage digital assets within AEM Assets (DAM). Upload assets, apply metadata and tags, organize folders, and maintain proper asset governance and structure. Ensure assets are optimized and appropriately referenced across pages and components.</p> <p><strong>Multi-site & multilingual support</strong><br> Support content rollouts across multiple sites, markets, and languages using AEM Multi Site Manager (MSM). Assist with:<br> <li>Live copies</li> <li>Language copies</li> <li>Content inheritance</li> <li>Localization workflows</li> Support right-to-left (RTL) content validation where applicable.</p> <p><strong>Brand, editorial & governance compliance</strong><br> Ensure all published content follows:<br> <li>Brand guidelines</li> <li>Editorial standards</li> <li>Tone of voice</li> <li>Terminology consistency</li> <li>Authoring governance processes</li> Follow defined authoring checklists and publishing procedures.</p> <p><strong>SEO & accessibility support</strong><br> Apply SEO best practices including:<br> <li>Metadata</li> <li>Alt text</li> <li>Page titles</li> <li>Structured URLs</li> <li>Internal linking</li> Ensure basic accessibility compliance using:<br> <li>Proper heading hierarchy</li> <li>Accessible link labeling</li> <li>Image accessibility practices</li> <li>WCAG guidelines</li></p> <p><strong>Pre-publish QA & validation</strong><br> Review pages before publishing to ensure:<br> <li>Correct formatting</li> <li>Functional links</li> <li>Responsive rendering</li> <li>Content accuracy</li> <li>Component consistency</li> Coordinate with QA teams when required for validation and approvals.</p> <p><strong>Issue tracking & resolution</strong><br> Identify and report authoring, publishing, component, or rendering issues. Log and track tickets using JIRA, ServiceNow, or similar workflow tools. Work closely with developers and senior CMS team members to resolve issues efficiently.</p> <p><strong>Content maintenance</strong><br> Maintain and update existing website content. Remove outdated content, implement scheduled updates, and ensure content freshness across digital properties.</p> <p><strong>Collaboration</strong><br> Work closely with CMS managers, content authors, designers, developers, QA teams, and marketing stakeholders. Support delivery timelines and contribute to smooth publishing operations across projects.</p> <p><strong>Continuous learning</strong><br> Expand knowledge of AEM features, workflows, and enterprise CMS best practices. Participate in training sessions and gradually take ownership of more advanced authoring and operational tasks.</p> <h4>Requirements</h4> <p>3–5 years of experience in web content authoring, CMS operations, or digital publishing. Hands-on experience with Adobe Experience Manager (AEM) or comparable enterprise CMS platforms such as:</p> <li>Sitecore</li> <li>Optimizely</li> <li>WordPress</li> <li>Contentful</li> <p>Experience working in Agile or workflow-driven environments with cross-functional teams. Comfortable working with structured processes, governance models, and publishing standards.</p> <h4>Core technical requirements</h4> <p><strong>AEM / CMS authoring</strong><br> Hands-on experience with:<br> <li>AEM Sites authoring</li> <li>Page creation</li> <li>Editable templates</li> <li>Content fragments</li> <li>Experience fragments</li> Experience using AEM Assets (DAM) for:<br> <li>Asset uploads</li> <li>Metadata tagging</li> <li>Folder organization</li> Basic understanding of:<br> <li>Multi Site Manager (MSM)</li> <li>Live copies</li> <li>Language copies</li> <li>Publishing and replication workflows</li></p> <p><strong>Technical foundation</strong><br> Basic working knowledge of:<br> <li>HTML</li> <li>CSS</li> Ability to troubleshoot minor formatting and content display issues. Understanding of:<br> <li>SEO fundamentals</li> <li>Metadata optimization</li> <li>URL structure</li> <li>Accessibility basics (WCAG)</li> <li>Familiarity with image and video optimization for web publishing</li></p> <p><strong>Tools & collaboration</strong><br> Experience using:<br> <li>JIRA</li> <li>ServiceNow</li> <li>Confluence</li> <li>SharePoint</li> <li>Similar collaboration and ticketing tools</li> Strong written and verbal communication skills. Ability to follow authoring standards, documentation, and publishing workflows accurately.</p> <h4>Nice to have</h4> <p>Exposure to AEM as a Cloud Service. Familiarity with:<br> <li>Adobe Analytics</li> <li>Google Analytics</li> <li>Adobe Target</li> <li>Tealium</li> Experience with image editing or optimization tools. Background in:<br> <li>Digital marketing</li> <li>Communications</li> <li>UX/UI</li> <li>Web design</li> Experience supporting Arabic or RTL websites.</p> <h4>Soft skills</h4> <li>Strong attention to detail and content accuracy</li> <li>Good communication and collaboration skills</li> <li>Ability to follow processes and work independently when needed</li> <li>Strong organizational and time management abilities</li> <li>Willingness to learn and grow within enterprise CMS operations</li> <h4>Education</h4> <p>Bachelor’s degree in Communications, Marketing, Information Technology, Computer Science, or a related field — or equivalent practical experience.</p></p><p></p>

<p><h4>Description</h4> <p>Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are looking for a detail-oriented CMS associate with 3–5 years of experience in web content management and digital publishing, with hands-on experience using Adobe Experience Manager (AEM) or similar enterprise CMS platforms. This role focuses on content authoring, page management, digital asset handling, and supporting content operations across enterprise websites and multilingual digital platforms.</p> <p>The ideal candidate will be responsible for creating and maintaining content in AEM, ensuring compliance with brand, accessibility, and SEO standards, and collaborating closely with content, design, development, QA, and marketing teams in a structured Agile environment.</p> <h4>Role responsibilities</h4> <p><strong>Page authoring & content management</strong><br> Create, edit, update, and publish web pages in AEM Sites using existing components, editable templates, content fragments, and experience fragments. Maintain accurate and consistent page layouts aligned with approved designs and content standards. Ensure all content is published correctly across desktop, tablet, and mobile devices.</p> <p><strong>Content uploads & formatting</strong><br> Upload and format text, images, videos, banners, and multimedia content following established editorial and brand guidelines. Ensure content formatting consistency, readability, and visual quality across pages and templates.</p> <p><strong>Digital asset management (DAM)</strong><br> Manage digital assets within AEM Assets (DAM). Upload assets, apply metadata and tags, organize folders, and maintain proper asset governance and structure. Ensure assets are optimized and appropriately referenced across pages and components.</p> <p><strong>Multi-site & multilingual support</strong><br> Support content rollouts across multiple sites, markets, and languages using AEM Multi Site Manager (MSM). Assist with:<br> <li>Live copies</li> <li>Language copies</li> <li>Content inheritance</li> <li>Localization workflows</li> Support right-to-left (RTL) content validation where applicable.</p> <p><strong>Brand, editorial & governance compliance</strong><br> Ensure all published content follows:<br> <li>Brand guidelines</li> <li>Editorial standards</li> <li>Tone of voice</li> <li>Terminology consistency</li> <li>Authoring governance processes</li> Follow defined authoring checklists and publishing procedures.</p> <p><strong>SEO & accessibility support</strong><br> Apply SEO best practices including:<br> <li>Metadata</li> <li>Alt text</li> <li>Page titles</li> <li>Structured URLs</li> <li>Internal linking</li> Ensure basic accessibility compliance using:<br> <li>Proper heading hierarchy</li> <li>Accessible link labeling</li> <li>Image accessibility practices</li> <li>WCAG guidelines</li></p> <p><strong>Pre-publish QA & validation</strong><br> Review pages before publishing to ensure:<br> <li>Correct formatting</li> <li>Functional links</li> <li>Responsive rendering</li> <li>Content accuracy</li> <li>Component consistency</li> Coordinate with QA teams when required for validation and approvals.</p> <p><strong>Issue tracking & resolution</strong><br> Identify and report authoring, publishing, component, or rendering issues. Log and track tickets using JIRA, ServiceNow, or similar workflow tools. Work closely with developers and senior CMS team members to resolve issues efficiently.</p> <p><strong>Content maintenance</strong><br> Maintain and update existing website content. Remove outdated content, implement scheduled updates, and ensure content freshness across digital properties.</p> <p><strong>Collaboration</strong><br> Work closely with CMS managers, content authors, designers, developers, QA teams, and marketing stakeholders. Support delivery timelines and contribute to smooth publishing operations across projects.</p> <p><strong>Continuous learning</strong><br> Expand knowledge of AEM features, workflows, and enterprise CMS best practices. Participate in training sessions and gradually take ownership of more advanced authoring and operational tasks.</p> <h4>Requirements</h4> <p>3–5 years of experience in web content authoring, CMS operations, or digital publishing. Hands-on experience with Adobe Experience Manager (AEM) or comparable enterprise CMS platforms such as:</p> <li>Sitecore</li> <li>Optimizely</li> <li>WordPress</li> <li>Contentful</li> <p>Experience working in Agile or workflow-driven environments with cross-functional teams. Comfortable working with structured processes, governance models, and publishing standards.</p> <h4>Core technical requirements</h4> <p><strong>AEM / CMS authoring</strong><br> Hands-on experience with:<br> <li>AEM Sites authoring</li> <li>Page creation</li> <li>Editable templates</li> <li>Content fragments</li> <li>Experience fragments</li> Experience using AEM Assets (DAM) for:<br> <li>Asset uploads</li> <li>Metadata tagging</li> <li>Folder organization</li> Basic understanding of:<br> <li>Multi Site Manager (MSM)</li> <li>Live copies</li> <li>Language copies</li> <li>Publishing and replication workflows</li></p> <p><strong>Technical foundation</strong><br> Basic working knowledge of:<br> <li>HTML</li> <li>CSS</li> Ability to troubleshoot minor formatting and content display issues. Understanding of:<br> <li>SEO fundamentals</li> <li>Metadata optimization</li> <li>URL structure</li> <li>Accessibility basics (WCAG)</li> <li>Familiarity with image and video optimization for web publishing</li></p> <p><strong>Tools & collaboration</strong><br> Experience using:<br> <li>JIRA</li> <li>ServiceNow</li> <li>Confluence</li> <li>SharePoint</li> <li>Similar collaboration and ticketing tools</li> Strong written and verbal communication skills. Ability to follow authoring standards, documentation, and publishing workflows accurately.</p> <h4>Nice to have</h4> <p>Exposure to AEM as a Cloud Service. Familiarity with:<br> <li>Adobe Analytics</li> <li>Google Analytics</li> <li>Adobe Target</li> <li>Tealium</li> Experience with image editing or optimization tools. Background in:<br> <li>Digital marketing</li> <li>Communications</li> <li>UX/UI</li> <li>Web design</li> Experience supporting Arabic or RTL websites.</p> <h4>Soft skills</h4> <li>Strong attention to detail and content accuracy</li> <li>Good communication and collaboration skills</li> <li>Ability to follow processes and work independently when needed</li> <li>Strong organizational and time management abilities</li> <li>Willingness to learn and grow within enterprise CMS operations</li> <h4>Education</h4> <p>Bachelor’s degree in Communications, Marketing, Information Technology, Computer Science, or a related field — or equivalent practical experience.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.<br> Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.<br> Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.<br> Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.<br> Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.<br> Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.<br> Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.<br> Participate in incident, problem, and change management processes in accordance with ITIL best practices.<br> Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.<br> Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.<br> Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.<br> Support business users by providing guidance, training, and timely communication during incidents and service disruptions.<br> Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 2–5 years of experience in application support, IT operations, or a similar technical support role.<br> Experience supporting banking, financial services, or enterprise applications is preferred.<br> Familiarity with service management frameworks such as ITIL.<br></span> </div>

<p><h4>Description</h4> <p>Optimiza is looking for a dedicated MS Dynamics ERP System Supervisor to oversee the management and optimization of our Microsoft Dynamics ERP environment. This leadership role requires a deep understanding of Microsoft Dynamics ERP systems, combined with strong supervisory skills to manage the ERP team and ensure seamless system performance and support.</p> <h4>Key responsibilities:</h4> <ul> <li>Supervise daily operations and administration of Microsoft Dynamics ERP systems to ensure high availability and reliability.</li> <li>Lead the implementation, configuration, and upgrades of Dynamics ERP modules according to business needs.</li> <li>Manage and mentor the ERP support team, coordinating troubleshooting, issue resolution, and user support activities.</li> <li>Collaborate with functional consultants and business stakeholders to gather requirements and deliver system enhancements.</li> <li>Monitor system performance and security, and implement best practices to maintain system integrity.</li> <li>Develop and maintain comprehensive documentation of system configurations, processes, and procedures.</li> <li>Provide training and support to end-users to maximize system utilization and effectiveness.</li> <li>Ensure compliance with organizational policies and industry standards.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.</li> <li>Minimum of 5 years of experience working with Microsoft Dynamics ERP systems, including system administration and supervision.</li> <li>Strong knowledge of Dynamics ERP modules, customization, integrations, and upgrades.</li> <li>Proven experience managing and leading ERP support teams.</li> <li>Excellent problem-solving, communication, and leadership skills.</li> <li>Ability to work collaboratively across departments and manage multiple priorities.</li> <li>Relevant Microsoft Dynamics certifications are highly desirable.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance</p></p><p></p>

<p><h4>Description</h4> <p>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.</p> <p>Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.</p> <p>Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.</p> <p>Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.</p> <p>Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.</p> <p>Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.</p> <p>Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.</p> <p>Participate in incident, problem, and change management processes in accordance with ITIL best practices.</p> <p>Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.</p> <p>Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.</p> <p>Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.</p> <p>Support business users by providing guidance, training, and timely communication during incidents and service disruptions.</p> <p>Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.</p> <h4>Requirements</h4> <p><strong>Bachelor's degree</strong> in Computer Science, Information Technology, or a related field.</p> <p><strong>2-5 years</strong> of experience in application support, IT operations, or a similar technical support role.</p> <p>Experience supporting banking, financial services, or enterprise applications is preferred.</p> <p>Familiarity with service management frameworks such as ITIL.</p></p><p></p>

<p><h4>Description</h4> <p>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.</p> <p>Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.</p> <p>Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.</p> <p>Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.</p> <p>Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.</p> <p>Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.</p> <p>Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.</p> <p>Participate in incident, problem, and change management processes in accordance with ITIL best practices.</p> <p>Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.</p> <p>Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.</p> <p>Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.</p> <p>Support business users by providing guidance, training, and timely communication during incidents and service disruptions.</p> <p>Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.</p> <h4>Requirements</h4> <p><strong>Bachelor's degree</strong> in Computer Science, Information Technology, or a related field.</p> <p><strong>2-5 years</strong> of experience in application support, IT operations, or a similar technical support role.</p> <p>Experience supporting banking, financial services, or enterprise applications is preferred.</p> <p>Familiarity with service management frameworks such as ITIL.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests. Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary. Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations. Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities. Perform application deployment and configuration activities across development, testing, and production environments under established change procedures. Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues. Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles. Participate in incident, problem, and change management processes in accordance with ITIL best practices. Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities. Monitor logs and system alerts, escalating critical issues to senior support staff and management as required. Ensure compliance with internal policies, security standards, audit requirements, and banking regulations. Support business users by providing guidance, training, and timely communication during incidents and service disruptions. Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>2 5 years of experience in application support, IT operations, or a similar technical support role.</li><li>Experience supporting banking, financial services, or enterprise applications is preferred.</li><li>Familiarity with service management frameworks such as ITIL.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.<br> Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.<br> Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.<br> Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.<br> Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.<br> Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.<br> Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.<br> Participate in incident, problem, and change management processes in accordance with ITIL best practices.<br> Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.<br> Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.<br> Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.<br> Support business users by providing guidance, training, and timely communication during incidents and service disruptions.<br> Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 2–5 years of experience in application support, IT operations, or a similar technical support role.<br> Experience supporting banking, financial services, or enterprise applications is preferred.<br> Familiarity with service management frameworks such as ITIL.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Jeeny In 2014, a joint venture between iMENA Group and Rocket Internet was created to address the issues of fragmentation and inefficiency that were facing the Jordanian and Saudi taxi markets.<br> Using technology to consolidate the market and build a ride-hailing service provider in Jordan and Saudi Arabia was the solution that they came up with.<br> When iMENA was introduced to the idea of a ride-hailing solution, it saw the opportunity of transforming the transportation industry with a disruptive business model.<br> iMENA started with Jeeny (EasyTaxi at the time) early on as strategic partners; it joined forces and collaborated on optimizing marketing and operations, and worked with the authorities to shape the industry’s regulatory framework.<br> Jeeny hit the market with a vision of making people’s everyday lives easier by providing a simple innovative solution to a real problem.<br> All the while, Jeeny has had a tremendous economic impact on the drivers who make the service possible, amplifying the network effect of the model and propelling the service towards scalability and growth.<br> Today, Jeeny has evolved beyond ride-hailing to become a comprehensive on-demand logistics marketplace with a large fleet of private car and taxi cab drivers in its key markets.<br> Whether it’s food, groceries, or business correspondence that people need to move around town, Jeeny is the go-to name in Jordan and Saudi Arabia.<br> We have offices in Riyadh, Jeddah, Madinah, Amman, Lahore &amp; Karachi .<br> Program Overview: Are you ready to accelerate your career and solve real-world problems from day one?<br> The Jeeny Graduate Trainee Program 2026 is designed for ambitious graduates who want to grow into the next generation of leaders at Jeeny.<br> This program offers direct exposure to senior leadership, high-impact business challenges, and fast-track learning opportunities across key functions of the business.<br> If you're curious, analytical, and ready to take ownership early in your career, this program will give you the platform to grow.<br> Application Deadline: July 18, 2026.<br> We recommend applying early as applications may close once we receive sufficient interest.<br> Over a 6-month rotation , you will work on real business challenges across multiple teams while collaborating closely with senior leaders and decision-makers.<br> You will gain experience in areas such as: Commercial (Growth &amp; Pricing) Design data-driven strategies to improve driver and passenger engagement while strengthening customer loyalty.<br> Analyze market data and optimize pricing strategies to maximize marketplace efficiency and revenue.<br> Product Collaborate with product and engineering teams to identify user problems, design solutions, and help bring impactful features to life.<br> Business Finance Work with financial and operational data to support strategic decision-making and improve business efficiency.<br> Performance Marketing Monetization engine of Jeeny where you’ll manage in-app advertising campaigns and analyze marketing analytics to optimize campaign performance and drive revenue growth.<br> Throughout the program, you will work closely with cross-functional teams and senior leaders to drive meaningful business outcomes.<br> What You Will Do As part of the program, you will take ownership of real business challenges and contribute directly to strategic initiatives.<br> Your responsibilities may include: Analyzing complex datasets to identify insights and recommend data-driven solutions Designing and implementing strategies to improve business performance Supporting key business projects that impact drivers, passengers, and marketplace growth Conducting market and competitive research to identify opportunities Developing new processes and frameworks to improve operational efficiency Running experiments and pilot initiatives to test new ideas Collaborating with cross-functional teams including product, finance, marketing, and operations Contributing to strategic discussions and initiatives alongside senior leadership This is a hands-on role where your ideas , insights , and ownershi p can create real impact from day one.<br> An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set An environment that encourages you to take ownership and produce excellent outcomes every day Health benefits and life insurance Hybrid work model Flexible working hours Monthly codes to commute freely Start Your Leadership Journey If you are ready to learn fast, take ownership, and grow alongside experienced leaders, we encourage you to apply.<br> Join us in building the future of mobility.<br> Apply now to the Jeeny Graduate Trainee Program 2026.<br> Need help with your application?<br> Please email us at talent@jeeny.<br>me and let us know how we can help you.<br> Why Join Jeeny?<br> Be part of one of the leading mobility platforms in the region.<br> Work in a dynamic and collaborative environment.<br> Opportunity to lead impactful finance initiatives and process improvements.<br> Career growth and professional development opportunities.<br> We are looking for graduates who are analytical, curious, and driven to solve complex problems.<br> Bachelor’s degree from an accredited university (graduating by August 2026) Strong analytical and problem-solving skills Familiarity with analytical tools such as Python, R, SQL, or similar Proficiency in statistical analysis and data interpretation Strong communication and collaboration skills Ability to work in fast-paced and evolving environments Curiosity, initiative, and willingness to challenge the status quo A collaborative mindset and passion for building impact solutions Application Process Once you submit your application, shortlisted candidates will go through the following stages: Application Review Case Study Assessment Interviews Final Selection During the process, we will evaluate your problem-solving ability, analytical thinking, and motivation to contribute to Jeeny’s mission.<br></span> </div>

<p>All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.<br> <br> <strong>1.Role and responsibilities</strong><br> NRC is implementing a Shelter Programme in Zaatari and Azraq refugee camps in Jordan to improve the living conditions of refugees through the provision of adequate shelter assistance and support to meet their basic needs. The Shelter Technical Assistant is responsible for planning, supervising, and monitoring shelter maintenance and construction activities, ensuring that implementation is completed safely, efficiently, on time, and in accordance with approved technical specifications, quality standards, and NRC procedures.</p> <p><br> <strong>Generic responsibilities :</strong><br> These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.</p> <p><br> 1.Adhere to NRC policies, tools, handbooks and guidelines<br> 2.Assist in the implementation of the Shelter programme according to the agreed plan of action<br> 3.Implements independently procedures and activities within own function or core competency as delegated<br> 4.Organize and deliver assigned tasks in line with agreed priorities, quality standards, and deadlines.<br> 5.Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team<br> 6.Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work<br> 7.Prepare and develop status reports as required by management<br> 8.Ensure proper filing of documents<br> 9.Promote and share ideas for improvement in your area of expertise</p> <p><br> <strong>Specific responsibilities:</strong><br> These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.</p> <p><br> • Resolves engineering problems by collecting and analyzing information; researching, analyzing, adapting, and modifying engineering techniques; recommending solutions; preparing drawings, schematics, and diagrams; evaluating components, materials, and suppliers; resolving design integration issues; developing specifications and safety standards; performing installations.<br> • Supervise daily shelter construction, maintenance, and rehabilitation activities to ensure compliance with approved technical specifications, BoQs, safety requirements, and quality standards.<br> • Monitor the performance of incentive-based volunteers and skilled labourers, ensuring work is completed efficiently and according to agreed schedules.<br> • Conduct relevant assessments in the camp, including but not limited to caravan repairing assessment.<br> • Following up with labors and making sure that all requested tasks are done based on the agreed specifications, requirements, quality, and on time.<br> • Reporting work progress on daily, weekly or monthly basis as it will be agreed with the line manager based on the available workload and based on the nature of the given task.<br> • Prepare detailed plans for project implementation and ensure follow up and updating of the plan during implementation.<br> • Prepare material requests, dispatch forms, and quantity estimates based on approved designs and Bills of Quantities (BoQs).<br> • Immediately report implementation challenges, delays, risks, and technical issues, together with proposed mitigation measures.<br> • Other functions that might be assigned by the supervisor.</p> <p><br> <u>Critical interfaces:</u><br> By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:</p> <p><br> • Relevant Core Competency implementation staff<br> • Support teams, Finance, HR, Admin and Logistics<br> • Communications staff<br> • Protection staff<br> • M&amp;E department<br> • UNHCR Technical unit</p> <p><br> Scale and scope of position:<br> Staff: IBV’S<br> Stakeholders: UNHCR, SRAD, INGOs in the camp<br> Budgets: NA<br> Information: NRC Databases, Agresso, Intranet<br> Legal or compliance: Terms of employment</p> <p><br> <br> <strong>2 Competencies:</strong><br> Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:</p> <p><br> <u>1. Professional competencies</u><br> These are skills, knowledge and experience that are important for effective performance.<br> Generic professional competencies:</p> <p><br> • Experience from working within technical expertise in a humanitarian/recovery context<br> • Knowledge and experience within a relevant administration, craft or technical field and ideally a relevant vocational qualification<br> • Previous experience from working in complex and volatile contexts<br> • Documented results related to the position’s responsibilities<br> • Some knowledge of English</p> <p><br> <u>Context/ Specific skills, knowledge and experience:</u></p> <p><br> • B.A degree in engineering, Civil/Architectural/Mechanical/Electrical engineering.<br> • 1 year of experience</p> <p><br> 2. Behavioural competencies&nbsp;<br> These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:</p> <p><br> • Handling insecure environment<br> • Planning and delivering results<br> • Managing resources to optimize results<br> • Empowering and building trust<br> • Communicating with impact and respect</p> <p><br> <br> <strong>3 Performance Management</strong><br> The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:</p> <p><br> • The Job Description<br> • The Work and Development Plan<br> • The Mid-term/End-of-trial Period Performance Review Template<br> • The End-term Performance Review Template<br> • The NRC Competency Framework</p> <p>&nbsp;</p> <p><u>Other: &nbsp;Duration and type of contract: until 31 Dec2026- Non renewable&nbsp;</u></p>

<p><b ><span >SCOPE OF WORK</span></b></p> <table align="left" border="1" cellpadding="0" cellspacing="0" width="504"> <tbody> <tr> <td > <p><strong>Proposed Personnel</strong></p> </td> <td > <p>TBD</p> </td> </tr> <tr> <td > <p><strong>Position</strong></p> </td> <td > <p>IT Officer (G5)</p> </td> </tr> <tr> <td > <p><strong>Maximum Level of Effort</strong></p> </td> <td > <p>Full-time LTTA</p> </td> </tr> <tr> <td > <p><strong>Base of Operations</strong></p> </td> <td > <p>Amman, Jordan</p> </td> </tr> <tr> <td > <p><strong>position reports to</strong></p> </td> <td > <p>Systems Strengthening &amp; Implementation Lead</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Projects Background:</strong></p> <p >The Jordan Himaya Activity aims to enhance the availability and quality of essential services and protection for survivors of domestic and sexual violence in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies.</p> <p >&nbsp;</p> <ol> <li value="2"><strong>Position Description:</strong></li> </ol> <p >The IT Officer will provide on-site technical support for the deployment of an automated case management system across multiple locations and entities in Amman and compliance with national policies and standardized procedures. Technical support will include staff training, technical assistance, and on-job support. In addition,&nbsp; s/he will provide first-level technical support for the Himaya project. Responsibilities include installation, troubleshooting, maintenance of hardware/software, and coordination with external service providers. The IT Officer will formally be under the supervision under the supervision of Systems Strengthening &amp; Implementation Lead and, with technical guidance from DAI’s home office IT team and the Office of Information and Management Technology (OIMT) and the director of Finance and Operations.</p> <p><strong>Key Duties and Responsibilities:</strong></p> <p ><strong>A. Case Management System Deployment:</strong></p> <ul> <li>Provide on-site technical support for the deployment of the DSV Case Tracking System across various locations in Amman.</li> <li>Troubleshoot technical issues and adapt the system to local needs.</li> <li>Train staff (e.g., case managers, social workers) on system use, data entry, reporting tools, and security protocols.</li> <li>Provide on-the-job technical assistance and monitor system usage.</li> <li>Collect feedback, identify challenges, and recommend improvements.</li> <li>Ensure adherence to data security, confidentiality, and best practices.</li> <li>Support data entry and generate regular progress reports.</li> </ul> <p ><strong>B. Support for IT Systems and User Support:</strong></p> <ul> <li>Maintain IT infrastructure (computers, printers, network equipment).</li> <li>Perform preventive maintenance.</li> <li>Handle setup and imaging of new machines.</li> <li>Monitor system performance and conduct routine troubleshooting.</li> <li>Support data backups and antivirus updates.</li> <li>Address LAN and internet connectivity issues.</li> <li>Provide end-user support for hardware, software, and applications.</li> <li>Manage user accounts and permissions (e.g., TAMIS access).</li> </ul> <p ><strong>C. Support for Network, Security, and Inventory:</strong></p> <ul> <li>Maintain network security protocols and ensure compliance with DAI standards.</li> <li>Assist in configuring and maintaining network components.</li> <li>Support market research and procurement of IT equipment.</li> <li>Maintain accurate inventory and assist with annual IT audits.</li> </ul> <p ><strong>D. Communication and Coordination:</strong></p> <ul> <li>Liaise with OIMT and local service providers to resolve issues and propose improvements.</li> <li>Report major incidents and contribute to IT status updates.</li> </ul> <p ><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in IT, Computer Science, or related field; IT certifications are a plus.</li> <li>2–3 years of relevant IT experience; experience with donor-funded programs preferred.</li> <li>Experience in electronic case management systems is preferred.</li> <li>Proven ability to work in multiple locations and adapt to different organizational environments.</li> <li>Proficiency in maintaining and troubleshooting computer systems, networks, and software.</li> <li>Familiarity with Windows environments and basic network configuration.</li> <li>Strong communication, organizational, and customer service skills.</li> <li>Fluency in Arabic; working knowledge of English preferred.</li> </ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>JOB SUMMARY </b>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p>CORE WORK ACTIVITIES Supporting Management of Front Desk Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees.</p><p>Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals</p><p>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels.</p><p>Managing Projects and Policies</p><p>Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</p><p>Additional Responsibilities</p><p>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li><li>OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p></p></section>

<p><h4>Job summary</h4> <p>Assists the front office manager in administering front office functions and supervising staff on a daily basis. Front office areas include bell/door staff, switchboard and guest services/front desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR</li> <li>2-year degree from an accredited university in hotel and restaurant management, hospitality</p><p></p>