وظائف مطورى واجهة مستخدم

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather&nbsp;and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver&nbsp;a&nbsp;meaningful guest experience, we encourage you to explore&nbsp;your next career opportunity&nbsp;with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​&nbsp;begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required Housekeeping paperwork.<br>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.&nbsp;<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>Responsibilities Answer incoming telephone calls, determine the purpose of callers, and forward calls to the appropriate personnel or department. Answer questions about the company and provide callers with the company s address, directions, and other relevant information. Welcome company visitors, determine the nature of their business, and announce visitors to the appropriate personnel. Organize and maintain the filing system, keeping documents and records systematic and easily retrievable. Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes. Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary. Perform other clerical duties as needed, such as filing, photocopying, and collating. Type external correspondence using information provided by management staff, print the correspondence, assign issuance numbers, and send it to the concerned parties. Perform other duties related to the job as assigned by the Administration Manager.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Bachelor s degree in Business Administration or a related field. 1-3 years of relevant experience in a receptionist, front-desk, or administrative role. Excellent verbal and written communication skills in Arabic and English. Proficiency in Microsoft Office applications. Strong organizational, coordination, and follow-up skills. Professional appearance and strong customer-service orientation. Ability to handle multiple tasks and prioritize effectively. Strong interpersonal skills and the ability to communicate effectively with visitors and employees. Ability to maintain confidentiality and discretion when handling company information. Attention to detail and accuracy in handling correspondence and documentation. Good time-management and problem-solving skills. Ability to work effectively under pressure.</p>

<p><h4>Responsibilities</h4> <p>As a Housekeeping-Order Taker, you will be responsible for performing the following tasks to the highest standards:</p> <ul> <li>Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met.</li> <li>Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.</li> <li>Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team.</li> <li>Respond to all emergency calls which includes monitoring the alarm system.</li> <li>Dispatch and direct the proper staff to the location, notifying other departments and the alarm company of the situation.</li> <li>Coordinate and control all office traffic.</li> <li>Present a positive, professional, and courteous image to ensure guest satisfaction.</li> <li>Maintain the brand's high-quality standards.</li> <li>Ability to remain calm and perform all essential functions during emergency situations.</li> <li>Maintain control of guest supplies, prepare the needed supplies for requisitions, and handle lost and found.</li> </ul> <p><strong>The management reserves the right to make changes to this job description at its sole discretion and without advance notice.</strong></p> <h4>Qualifications</h4> <p>A Housekeeping-Order Taker serving Hilton Brand Hotels is always working on behalf of our guests and collaborating with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p> <ul> <li>Prior customer service, administrative support, or housekeeping experience required.</li> <li>Grade school education.</li> </ul> <p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p></p><p></p>

<p>Scope of work&nbsp; The Business Analyst will serve as the primary link between healthcare stakeholders, the EMR vendor, and internal technical teams to ensure the successful delivery of the Electronic Medical Records (EMR) system. The role is responsible for eliciting, analyzing, documenting, and validating business, clinical, and functional requirements; conducting business process analysis and Fit-Gap assessments; developing functional specifications and other product documentation; and ensuring that proposed solutions align with UNRWA’s operational and clinical workflows. The Business Analyst will also support solution design, review system configurations, coordinate business validation activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and facilitate the resolution of functional issues. Throughout the project lifecycle, the incumbent will work collaboratively with stakeholders to ensure that business needs are accurately translated into high-quality, user-centered digital health solutions that support UNRWA’s strategic objectives.&nbsp; Specific Outputs/Tasks include but not limited to: Key Responsibilities 5.1 Business and Technical Requirements • Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements. • Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria. • Ensure that requirements are clear, complete, feasible, testable, prioritized, and aligned with the EMR project objectives. • Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation. • Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization. • Identify and document functional gaps, dependencies, assumptions, constraints, and non-functional requirements, including performance, security, availability, usability, and interoperability. 2.2 Agile and Product Backlog Management • Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog. • Develop and refine user stories, acceptance criteria, technical tasks, and backlog items in collaboration with business users, technical teams, and the vendor. • Ensure backlog items meet agreed readiness criteria before being included in a sprint. • Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives. • Monitor sprint commitments, deliverables, dependencies, impediments, and completion against agreed acceptance criteria. • Support the Product Lead in reviewing and accepting completed backlog items and identifying items requiring rework. • Ensure that sprint outcomes, decisions, action points, and lessons learned are properly documented and followed up. 2.3 System Development Lifecycle • Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support. • Review solution designs and technical specifications to confirm alignment with approved business requirements. • Support change-control processes by assessing the business, technical, schedule, and resource implications of proposed changes. • Coordinate requirements clarification between stakeholders and the vendor throughout the development lifecycle. • Identify delivery risks, gaps, and inconsistencies at an early stage and escalate them to project management with recommended actions. 2.4 Vendor and Deliverables Management • Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities. • Review vendor deliverables against contractual requirements, approved specifications, user stories, acceptance criteria, and the agreed implementation plan. • Track vendor commitments, deliverables, action items, defects, dependencies, and due dates. • Participate in vendor meetings, technical discussions, demonstrations, sprint reviews, and deliverable-acceptance activities. • Identify deviations from approved requirements, quality standards, or delivery timelines and support their resolution and escalation. • Maintain clear records of vendor decisions, clarifications, commitments, and outstanding actions. 2.5 Integration and Data Migration • Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems. • Document interface requirements, data flows, data ownership, business rules, field mappings, validation rules, and error-handling requirements. • Collaborate with technical teams and the vendor to ensure secure, reliable, and accurate data exchange. • Support data migration planning, including data mapping, cleansing rules, validation criteria, reconciliation, and migration testing. • Participate in the validation of migrated data and integrated workflows to confirm completeness, accuracy, and usability. 2.6 Testing and Quality Assurance • Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria. • Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing. • Work with healthcare professionals and business users to prepare and execute user acceptance testing. • Record, classify, prioritize, and track defects through resolution, retesting, and closure. • Collaborate with quality assurance teams and the vendor to ensure that the EMR meets functional, clinical, technical, usability, and performance requirements. • Maintain traceability between requirements, test cases, defects, and acceptance decisions. • Support the preparation of test completion reports and recommendations for release readiness and production deployment. 2.7 Implementation, Training, and User Adoption • Support implementation, pilot, rollout, stabilization, and post-go-live activities. • Assess implementation readiness and identify operational, technical, training, and change-management gaps.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field.</li><li>Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable.</li><li>Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset.</li><li>Minimum seven (6) years of relevant professional experience.</li><li>Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects.</li><li>Demonstrated hands-on experience across the system development lifecycle.</li><li>Strong practical experience with Agile/Scrum delivery and product backlog management.</li><li>Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases.</li><li>Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives.</li><li>Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria.</li><li>Practical experience in system testing, defect management, quality assurance, and user acceptance testing.</li><li>Experience with system integrations, APIs, data mapping, or data migration is highly desirable.</li><li>Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred.</li><li>Experience preparing management reports, project documentation, presentations, and governance materials.</li></ul>

<p><h4>Description</h4> <p>5+ years of related experience developing and implementing solutions using middleware.</p> <p>In-depth working experience developing applications using different programming languages used in ESB.</p> <p>In-depth knowledge of standards and technologies (JMS, XML, JSON, WSDL, SOAP, REST, HTTP, and SSL/TLS).</p> <p>Experience with different types of integration patterns.</p> <p>Sound knowledge of OOP.</p> <p>Good knowledge of multiple mapping tools.</p> <p>Stakeholder communication by translating complex technical integration concepts into clear, actionable business insights, and vice versa.</p> <p>Define integration test scenarios, facilitate User Acceptance Testing (UAT), and help validate that integrated systems meet business and data integrity standards.</p> <p>Work alongside integration engineers to define API contracts, payload structures (JSON/XML), and endpoints using tools like Postman or Swagger/OpenAPI.</p></p><p></p>

<p><h4>Description</h4> <p>5+ years of related experience developing and implementing solutions using middleware.</p> <p>In-depth working experience developing applications using different programming languages used in ESB.</p> <p>In-depth knowledge of standards and technologies (JMS, XML, JSON, WSDL, SOAP, REST, HTTP, and SSL/TLS).</p> <p>Experience with different types of integration patterns.</p> <p>Sound knowledge of OOP.</p> <p>Good knowledge of multiple mapping tools.</p> <p>Stakeholder communication by translating complex technical integration concepts into clear, actionable business insights, and vice versa.</p> <p>Define integration test scenarios, facilitate User Acceptance Testing (UAT), and help validate that integrated systems meet business and data integrity standards.</p> <p>Work alongside integration engineers to define API contracts, payload structures (JSON/XML), and endpoints using tools like Postman or Swagger/OpenAPI.</p></p><p></p>

<p><h4>Job Description</h4> <p><strong>5+ years of related experience developing and implementing solutions using middleware.</strong></p> <p>In-depth working experience developing applications using different programming languages used in ESB.</p> <p>In-depth knowledge of standard technologies (JMS, XML, JSON, WSDL, SOAP, REST, HTTP, and SSL/TLS).</p> <p>Experience with different types of integration patterns.</p> <p>Sound knowledge of OOP.</p> <p>Good knowledge of multiple mapping tools.</p> <p>Stakeholder communication by translating complex technical integration concepts into clear, actionable business insights, and vice versa.</p> <p>Define integration test scenarios, facilitate User Acceptance Testing (UAT), and help validate that integrated systems meet business and data integrity standards.</p> <p>Work alongside integration engineers to define API contracts, payload structures (JSON/XML), and endpoints using tools like Postman or Swagger/OpenAPI.</p></p><p></p>

<p><h4>Job Description</h4> <p><strong>5+ years of related experience developing and implementing solutions using middleware.</strong></p> <p>In-depth working experience developing applications using different programming languages used in ESB.</p> <p>In-depth knowledge of standard technologies (JMS, XML, JSON, WSDL, SOAP, REST, HTTP, and SSL/TLS).</p> <p>Experience with different types of integration patterns.</p> <p>Sound knowledge of OOP.</p> <p>Good knowledge of multiple mapping tools.</p> <p>Stakeholder communication by translating complex technical integration concepts into clear, actionable business insights, and vice versa.</p> <p>Define integration test scenarios, facilitate User Acceptance Testing (UAT), and help validate that integrated systems meet business and data integrity standards.</p> <p>Work alongside integration engineers to define API contracts, payload structures (JSON/XML), and endpoints using tools like Postman or Swagger/OpenAPI.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>5+ years of related experience developing and implementing solutions using Middleware.<br> In depth working experience developing application using different programminglanguages used in ESB.<br> In depth Knowledge of standard/technologies (JMS, XML, JSON, WSDL, SOAP, REST, HTTP and SSL/TLS).<br> Experience on different types of Integration Patterns.<br> Sound knowledge of OOP.<br> Good Knowledge on multiple mapping tools.<br> Stakeholder Communication by translating complex technical integration concepts into clear, actionable business insights, and vice versa.<br> Define integration test scenarios, facilitate User Acceptance Testing (UAT), and help validate that integrated systems meet business and data integrity standards.<br> Work alongside Integration Engineers to define API contracts, payload structures (JSON/XML), and endpoints using tools like Postman or Swagger/OpenAPI.<br></span> </div>

<p><h4>Job summary<\/h4>\n<p>Communicates the concept of Total Quality Management through advising, coaching, training, and facilitating. Works with direct reports, general managers, and other staff to develop and implement quality assurance strategies. Verifies that quality processes meet company\u2019s mission and brand standards, target customer needs, promote employee satisfaction, and focus on continuous improvement at the property level.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years\u2019 experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<\/li>\n <li>OR<\/li>\n <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years\u2019 experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<p><strong>Managing quality assurance goals<\/strong><\/p>\n<ul>\n <li>Coaches managers on adopting the Total Quality Management leadership style.<\/li>\n <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<\/li>\n <li>Directs property quality efforts to address critical customer requirements.<\/li>\n <li>Facilitates process improvement teams, assuring use of systematic processes, and improvement is achievable and measurable.<\/li>\n<\/ul>\n\n<p><strong>Leading quality assurance team<\/strong><\/p>\n<ul>\n <li>Trains team members and managers on problem solving, process improvement, and strategic planning techniques.<\/li>\n <li>Develops systems to enable employees to understand guest satisfaction results.<\/li>\n <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.<\/li>\n <li>Coaches managers on adopting the Total Quality Management leadership style.<\/li>\n <li>Educates new employees on the foundations of the quality processes, how to use quality tools, and their role in continuous improvement.<\/li>\n <li>Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.<\/li>\n<\/ul>\n\n<p><strong>Managing quality tools<\/strong><\/p>\n<ul>\n <li>Verifies that management practices at all levels are aligned with quality tools.<\/li>\n <li>Uses data collection methods to compile, display, track, and analyze defect trends.<\/li>\n <li>Demonstrates and communicates key drivers of guest satisfaction for the brand\u2019s target customer.<\/li>\n <li>Analyzes issues and identifies trends.<\/li>\n<\/ul>\n\n<p><strong>Managing the guest experience<\/strong><\/p>\n<ul>\n <li>Reviews guest feedback with leadership team and confirms appropriate corrective action is taken.<\/li>\n <li>Responds to and handles guest problems and complaints.<\/li>\n <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.<\/li>\n <li>Creates an atmosphere in all properties that meets or exceeds guest expectations.<\/li>\n<\/ul>\n\n<h4>About Marriott International<\/h4>\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.<\/p>\n\n<p>In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott.<\/p>\n\n<p>Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.<\/p>\n\n<p>In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Communicates the concept of Total Quality Management, through advising, coaching, training, and facilitating. Works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. Verifies that quality processes meet company’s mission and brand standards, target customer needs, promote employee satisfaction, and focus on continuous improvement at the property level.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Managing Quality Assurance Goals<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Directs property quality efforts to address critical customer requirements.<br>• Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.<br>Leading Quality Assurance Team<br>• Trains team members and managers on problem solving, process improvement and strategic planning techniques<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>• Coaches managers on adopting the Total Quality Management leadership style.<br>• Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.<br>• Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.<br>Managing Quality Tools<br>• Verifies that management practices at all levels are aligned with quality tools.<br>• Uses data collection methods to compile, display, track, and analyze defect trends.<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes issues and identifies trends.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and confirms appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all properties that meets or exceeds guest expectations. Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all properties that meets or exceeds guest expectations.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p> <h4>About the role</h4> <p>Our Guest Relations Agent is responsible for delivering exceptional and personalized guest experiences throughout the guest journey. You will welcome guests, anticipate their needs, recognize guest preferences, and respond to guest concerns professionally. Working closely with all hotel departments, you will ensure seamless service delivery while fostering guest loyalty by consistently exceeding expectations and maintaining Four Seasons standards.</p> <h4>What you will do:</h4> <ul> <li>Welcome guests warmly and provide a personalized experience throughout their arrival, stay, and departure.</li> <li>Build meaningful relationships with guests by anticipating their needs and recognizing individual preferences.</li> <li>Identify VIPs, returning guests, and special occasions, ensuring appropriate amenities and arrangements are coordinated.</li> <li>Respond promptly to guest requests, inquiries, and concerns, ensuring timely follow-up and resolution.</li> <li>Handle guest complaints professionally and efficiently, escalating issues when necessary while maintaining a luxury guest experience.</li> <li>Maintain accurate guest profiles by updating preferences, requests, and special notes in the property management system.</li> <li>Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, Engineering, Spa, and other departments to ensure seamless service delivery.</li> <li>Conduct guest follow-ups and courtesy calls to measure satisfaction and proactively address any concerns.</li> <li>Arrange special amenities, celebrations, transportation, restaurant reservations, and other guest requests.</li> <li>Monitor arrivals, departures, and in-house guest activity to identify opportunities for personalized service.</li> <li>Promote hotel facilities, restaurants, spa services, and local experiences to enhance the guest stay.</li> <li>Prepare and maintain guest-related records, reports, and handover notes to ensure effective communication between shifts.</li> <li>Maintain a visible presence in guest areas, proactively engaging with guests to identify opportunities for service enhancement.</li> <li>Gather and document guest feedback, sharing insights with management to support continuous improvement.</li> <li>Maintain comprehensive knowledge of hotel services, facilities, promotions, and local attractions to provide personalized recommendations.</li> <li>Support guest recognition and loyalty initiatives in accordance with brand standards and guest preferences.</li> <li>Ensure compliance with hotel policies, service standards, guest confidentiality, and all health, safety, and security procedures.</li> <li>Maintain a professional appearance and represent Four Seasons with courtesy, discretion, and integrity in all guest interactions.</li> <li>Work collaboratively with colleagues across all departments to achieve departmental and hotel objectives.</li> <li>Participate in departmental meetings, training sessions, and continuous learning initiatives.</li> <li>Perform other duties as assigned by management.</li> <li>Ensure compliance with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <h4>What you bring:</h4> <ul> <li>A diploma or bachelor’s degree in Hospitality Management, Hotel Administration, Tourism, or a related field is preferred; equivalent hospitality experience will also be considered.</li> <li>A minimum of one year of experience in guest relations, front office, concierge, or another guest-facing role is preferred. Experience within a luxury hotel is an advantage, but candidates with relevant customer service experience are welcome to apply.</li> <li>Excellent guest service and interpersonal skills.</li> <li>Strong verbal and written communication skills in English; Arabic or additional languages are an advantage.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Excellent organizational and time-management skills.</li> <li>Ability to remain calm and professional under pressure.</li> <li>Strong attention to detail and a proactive approach to creating exceptional guest experiences.</li> <li>Ability to work collaboratively with cross-functional teams.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary and comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.</li> <li>Recognition programs and employee wellness initiatives.</li> </ul> <h4>Schedule & hours:</h4> <p>Full-time job.<br> Shifts may include early mornings, evenings, weekends, and holidays depending on operational requirements.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Hospitality Operations Manager</p><p><br></p><p>Position Summary</p><p><br></p><p>We are seeking an experienced and results-driven Hospitality Operations Manager to oversee the day-to-day operations of multiple hospitality venues within a premium hospitality destination. This role is responsible for ensuring exceptional guest experiences, operational excellence, service consistency, and strong commercial performance across all outlets.</p><p><br></p><p>Working closely with senior management and the culinary leadership team, the Hospitality Operations Manager will lead guest-facing teams, coordinate daily operations, and ensure compliance with company standards, policies, and procedures.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>* Manage the daily operations of all hospitality venues.</p><p>* Lead, mentor, and develop front-of-house teams and outlet managers.</p><p>* Ensure consistent service standards and deliver exceptional guest experiences.</p><p>* Oversee staffing, scheduling, and workforce planning.</p><p>* Coordinate operations with the kitchen, bar, events, and support departments.</p><p>* Manage reservations, guest flow, and special events.</p><p>* Monitor operational performance, productivity, and profitability.</p><p>* Ensure compliance with health, safety, hygiene, and operational standards.</p><p>* Resolve guest concerns and implement continuous service improvements.</p><p>* Prepare operational reports and monitor key performance indicators (KPIs).</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Qualifications</p><p><br></p><p>* Minimum of 5 years of experience in hospitality operations, including experience in a management role.</p><p>* Proven experience managing multi-outlet hospitality operations.</p><p>* Strong leadership, communication, and organizational skills.</p><p>* Strong commercial awareness and operational management expertise.</p><p>* Proficiency in hospitality management systems and Microsoft Office.</p><p>* Fluency in both Arabic and English; additional languages are an advantage.</p></div>

<p><h4>Description</h4> <p><strong>Robusta Technology Group (RTG)</strong> is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking an experienced Senior CMS Manager with strong expertise in Adobe Experience Manager (AEM) to lead end-to-end digital content operations across enterprise websites and digital platforms. This role combines hands-on AEM authoring experience with operational leadership, governance, publishing management, stakeholder coordination, and team mentorship.</p> <p>The ideal candidate will oversee multi-site and multilingual content delivery, define authoring standards and workflows, manage publishing operations, and ensure high-quality, accessible, and SEO-optimized digital experiences. The Senior CMS Manager will serve as the primary liaison between content, marketing, design, development, QA, and product teams.</p> <h4>Role responsibilities</h4> <p><strong>Content operations leadership</strong></p> <ul> <li>Own day-to-day content operations across AEM-managed websites and digital platforms.</li> <li>Plan, prioritize, and oversee content publishing activities across multiple markets, brands, and languages.</li> <li>Manage content delivery timelines and coordinate publishing schedules with cross-functional teams.</li> </ul> <p><strong>Authoring standards & governance</strong></p> <ul> <li>Define and maintain authoring standards, content governance processes, and editorial workflows.</li> <li>Establish best practices for: <ul> <li>Component usage</li> <li>Template structure</li> <li>Content consistency</li> <li>Metadata standards</li> <li>Publishing approvals</li> <li>Version control</li> </ul> </li> <li>Ensure adherence to brand guidelines and content quality standards.</li> </ul> <p><strong>Hands-on AEM authoring</strong></p> <ul> <li>Create, edit, manage, and publish content using Adobe Experience Manager (AEM) Sites.</li> <li>Configure and manage: <ul> <li>Pages</li> <li>Components</li> <li>Editable templates</li> <li>Content fragments</li> <li>Experience fragments</li> <li>Content policies</li> </ul> </li> <li>Support business users and content teams with authoring guidance and troubleshooting.</li> </ul> <p><strong>Multi-site & multilingual management</strong></p> <ul> <li>Manage multi-site content operations using AEM Multi Site Manager (MSM).</li> <li>Oversee: <ul> <li>Live copies</li> <li>Language copies</li> <li>Rollouts</li> <li>Inheritance management</li> </ul> </li> <li>Coordinate localization and translation workflows across regional and multilingual sites, including RTL content support.</li> </ul> <p><strong>Digital asset management (DAM)</strong></p> <ul> <li>Manage digital assets within AEM Assets (DAM).</li> <li>Oversee: <ul> <li>Asset uploads</li> <li>Metadata tagging</li> <li>Folder structures</li> <li>Renditions</li> <li>Asset governance</li> </ul> </li> <li>Ensure asset consistency, organization, and optimization across digital channels.</li> </ul> <p><strong>Workflow & publishing management</strong></p> <ul> <li>Manage AEM workflows for: <ul> <li>Content review</li> <li>Approval processes</li> <li>Scheduling</li> <li>Replication</li> <li>Publishing</li> </ul> </li> <li>Coordinate release cycles with development, QA, and business stakeholders.</li> <li>Monitor publishing health and resolve replication or rendering issues.</li> </ul> <p><strong>Quality assurance & UAT</strong></p> <ul> <li>Lead content quality assurance before go-live.</li> <li>Review pages for: <ul> <li>Content accuracy</li> <li>Brand compliance</li> <li>Accessibility</li> <li>SEO readiness</li> <li>Responsive rendering</li> <li>Broken links</li> </ul> </li> <li>Coordinate User Acceptance Testing (UAT) for new components, templates, and platform enhancements.</li> </ul> <p><strong>Team leadership & mentoring</strong></p> <ul> <li>Mentor junior content authors and CMS specialists.</li> <li>Conduct onboarding and training sessions for AEM authoring and publishing workflows.</li> <li>Review content work and provide constructive feedback and process guidance.</li> </ul> <p><strong>Stakeholder coordination</strong></p> <ul> <li>Act as the primary point of contact between marketing, product, design, development, QA, and content teams.</li> <li>Translate business requirements into scalable content authoring and publishing plans.</li> <li>Facilitate communication and alignment across multiple stakeholders and workstreams.</li> </ul> <p><strong>SEO & accessibility oversight</strong></p> <ul> <li>Ensure all published content follows SEO best practices, including: <ul> <li>Metadata optimization</li> <li>URL structures</li> <li>Structured data</li> <li>Internal linking</li> </ul> </li> <li>Ensure compliance with WCAG 2.1 AA accessibility standards across all digital content.</li> </ul> <p><strong>Performance & analytics</strong></p> <ul> <li>Monitor content performance using tools such as Adobe Analytics or Google Analytics.</li> <li>Analyze engagement and content effectiveness metrics.</li> <li>Recommend content improvements based on analytics insights and user behavior.</li> </ul> <p><strong>Issue resolution & support</strong></p> <ul> <li>Troubleshoot authoring, rendering, workflow, and replication issues in AEM.</li> <li>Coordinate with development teams to resolve component or template defects.</li> <li>Track and manage issues through JIRA, ServiceNow, or similar platforms.</li> </ul> <p><strong>Continuous improvement</strong></p> <ul> <li>Identify opportunities to improve authoring efficiency, governance, and publishing workflows.</li> <li>Drive process optimization and operational scalability.</li> <li>Stay current with Adobe Experience Cloud updates, AEM enhancements, and digital content best practices.</li> </ul> <h4>Requirements</h4> <ul> <li>6+ years of experience in web content management and digital publishing.</li> <li>4+ years of hands-on experience with Adobe Experience Manager (AEM) Sites and Assets.</li> <li>2+ years in a senior, lead, or managerial role overseeing content operations or content teams.</li> <li>Proven experience managing enterprise content across multi-site, multi-market, and multilingual environments.</li> <li>Experience working in Agile/Scrum environments and collaborating with cross-functional teams.</li> </ul> <h4>Core technical requirements</h4> <p><strong>AEM platform expertise</strong></p> <ul> <li>Strong hands-on experience with: <ul> <li>AEM Sites authoring</li> <li>Components and dialogs</li> <li>Editable templates</li> <li>Content policies</li> <li>Content fragments</li> <li>Experience fragments</li> </ul> </li> <li>Strong experience with AEM Assets (DAM), including: <ul> <li>Asset uploads</li> <li>Metadata management</li> <li>Renditions</li> <li>Folder governance</li> </ul> </li> <li>Experience using AEM Multi Site Manager (MSM): <ul> <li>Live copies</li> <li>Rollouts</li> <li>Language copies</li> <li>Inheritance management</li> </ul> </li> <li>Experience managing AEM workflows for approvals, replication, and scheduling.</li> <li>Familiarity with AEM as a Cloud Service is strongly preferred.</li> </ul> <p><strong>Content strategy & governance</strong></p> <ul> <li>Experience defining: <ul> <li>Authoring standards</li> <li>Editorial workflows</li> <li>Style guides</li> <li>Governance models</li> <li>Component usage guidelines</li> </ul> </li> <li>Experience managing: <ul> <li>Editorial calendars</li> <li>Release planning</li> <li>Content prioritization</li> <li>Translation coordination</li> </ul> </li> <li>Experience supporting multilingual and RTL content operations.</li> </ul> <p><strong>Technical foundation</strong></p> <ul> <li>Working knowledge of HTML and CSS for content troubleshooting and formatting.</li> <li>Understanding of: <ul> <li>SEO fundamentals</li> <li>Structured metadata</li> <li>URL hierarchy</li> <li>On-page optimization</li> </ul> </li> <li>Understanding of WCAG 2.1 AA accessibility standards.</li> <li>Familiarity with image and media optimization for web delivery.</li> </ul> <p><strong>Tools & collaboration</strong></p> <ul> <li>Experience with: <ul> <li>JIRA</li> <li>ServiceNow</li> <li>Confluence</li> <li>SharePoint</li> <li>Similar workflow/documentation tools</li> </ul> </li> <li>Familiarity with Adobe Analytics or Google Analytics.</li> <li>Strong communication and stakeholder management capabilities.</li> </ul> <h4>Nice to have</h4> <ul> <li>Adobe Certified Professional or Expert — AEM Sites Business Practitioner.</li> <li>Experience with: <ul> <li>Adobe Target</li> <li>Tealium</li> <li>Personalization workflows</li> <li>Product Information Management (PIM) systems</li> </ul> </li> <li>Familiarity with: <ul> <li>Sitecore</li> <li>Optimizely</li> <li>Contentful</li> <li>Storyblok</li> </ul> </li> <li>Understanding of Headless CMS architectures and AEM Content Services.</li> <li>Background in digital marketing, UX, or web design.</li> <li>Arabic language reading ability for RTL content QA.</li> </ul> <h4>Soft skills</h4> <ul> <li>Strong leadership and mentoring abilities.</li> <li>Excellent communication and stakeholder management skills.</li> <li>High attention to detail and commitment to content quality.</li> <li>Ability to manage multiple priorities and parallel workstreams.</li> <li>Strong analytical and problem-solving mindset.</li> <li>Proactive approach to process improvement and operational efficiency.</li> </ul> <h4>Education</h4> <p>Bachelor’s degree in Communications, Marketing, Information Technology, Computer Science, or a related field — or equivalent practical experience.</p></p><p></p>

<p><h4>Description</h4> <p><strong>Robusta Technology Group (RTG)</strong> is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p> <p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p> <h4>Job overview</h4> <p>We are seeking an experienced Senior CMS Manager with strong expertise in Adobe Experience Manager (AEM) to lead end-to-end digital content operations across enterprise websites and digital platforms. This role combines hands-on AEM authoring experience with operational leadership, governance, publishing management, stakeholder coordination, and team mentorship.</p> <p>The ideal candidate will oversee multi-site and multilingual content delivery, define authoring standards and workflows, manage publishing operations, and ensure high-quality, accessible, and SEO-optimized digital experiences. The Senior CMS Manager will serve as the primary liaison between content, marketing, design, development, QA, and product teams.</p> <h4>Role responsibilities</h4> <p><strong>Content operations leadership</strong></p> <ul> <li>Own day-to-day content operations across AEM-managed websites and digital platforms.</li> <li>Plan, prioritize, and oversee content publishing activities across multiple markets, brands, and languages.</li> <li>Manage content delivery timelines and coordinate publishing schedules with cross-functional teams.</li> </ul> <p><strong>Authoring standards & governance</strong></p> <ul> <li>Define and maintain authoring standards, content governance processes, and editorial workflows.</li> <li>Establish best practices for: <ul> <li>Component usage</li> <li>Template structure</li> <li>Content consistency</li> <li>Metadata standards</li> <li>Publishing approvals</li> <li>Version control</li> </ul> </li> <li>Ensure adherence to brand guidelines and content quality standards.</li> </ul> <p><strong>Hands-on AEM authoring</strong></p> <ul> <li>Create, edit, manage, and publish content using Adobe Experience Manager (AEM) Sites.</li> <li>Configure and manage: <ul> <li>Pages</li> <li>Components</li> <li>Editable templates</li> <li>Content fragments</li> <li>Experience fragments</li> <li>Content policies</li> </ul> </li> <li>Support business users and content teams with authoring guidance and troubleshooting.</li> </ul> <p><strong>Multi-site & multilingual management</strong></p> <ul> <li>Manage multi-site content operations using AEM Multi Site Manager (MSM).</li> <li>Oversee: <ul> <li>Live copies</li> <li>Language copies</li> <li>Rollouts</li> <li>Inheritance management</li> </ul> </li> <li>Coordinate localization and translation workflows across regional and multilingual sites, including RTL content support.</li> </ul> <p><strong>Digital asset management (DAM)</strong></p> <ul> <li>Manage digital assets within AEM Assets (DAM).</li> <li>Oversee: <ul> <li>Asset uploads</li> <li>Metadata tagging</li> <li>Folder structures</li> <li>Renditions</li> <li>Asset governance</li> </ul> </li> <li>Ensure asset consistency, organization, and optimization across digital channels.</li> </ul> <p><strong>Workflow & publishing management</strong></p> <ul> <li>Manage AEM workflows for: <ul> <li>Content review</li> <li>Approval processes</li> <li>Scheduling</li> <li>Replication</li> <li>Publishing</li> </ul> </li> <li>Coordinate release cycles with development, QA, and business stakeholders.</li> <li>Monitor publishing health and resolve replication or rendering issues.</li> </ul> <p><strong>Quality assurance & UAT</strong></p> <ul> <li>Lead content quality assurance before go-live.</li> <li>Review pages for: <ul> <li>Content accuracy</li> <li>Brand compliance</li> <li>Accessibility</li> <li>SEO readiness</li> <li>Responsive rendering</li> <li>Broken links</li> </ul> </li> <li>Coordinate User Acceptance Testing (UAT) for new components, templates, and platform enhancements.</li> </ul> <p><strong>Team leadership & mentoring</strong></p> <ul> <li>Mentor junior content authors and CMS specialists.</li> <li>Conduct onboarding and training sessions for AEM authoring and publishing workflows.</li> <li>Review content work and provide constructive feedback and process guidance.</li> </ul> <p><strong>Stakeholder coordination</strong></p> <ul> <li>Act as the primary point of contact between marketing, product, design, development, QA, and content teams.</li> <li>Translate business requirements into scalable content authoring and publishing plans.</li> <li>Facilitate communication and alignment across multiple stakeholders and workstreams.</li> </ul> <p><strong>SEO & accessibility oversight</strong></p> <ul> <li>Ensure all published content follows SEO best practices, including: <ul> <li>Metadata optimization</li> <li>URL structures</li> <li>Structured data</li> <li>Internal linking</li> </ul> </li> <li>Ensure compliance with WCAG 2.1 AA accessibility standards across all digital content.</li> </ul> <p><strong>Performance & analytics</strong></p> <ul> <li>Monitor content performance using tools such as Adobe Analytics or Google Analytics.</li> <li>Analyze engagement and content effectiveness metrics.</li> <li>Recommend content improvements based on analytics insights and user behavior.</li> </ul> <p><strong>Issue resolution & support</strong></p> <ul> <li>Troubleshoot authoring, rendering, workflow, and replication issues in AEM.</li> <li>Coordinate with development teams to resolve component or template defects.</li> <li>Track and manage issues through JIRA, ServiceNow, or similar platforms.</li> </ul> <p><strong>Continuous improvement</strong></p> <ul> <li>Identify opportunities to improve authoring efficiency, governance, and publishing workflows.</li> <li>Drive process optimization and operational scalability.</li> <li>Stay current with Adobe Experience Cloud updates, AEM enhancements, and digital content best practices.</li> </ul> <h4>Requirements</h4> <ul> <li>6+ years of experience in web content management and digital publishing.</li> <li>4+ years of hands-on experience with Adobe Experience Manager (AEM) Sites and Assets.</li> <li>2+ years in a senior, lead, or managerial role overseeing content operations or content teams.</li> <li>Proven experience managing enterprise content across multi-site, multi-market, and multilingual environments.</li> <li>Experience working in Agile/Scrum environments and collaborating with cross-functional teams.</li> </ul> <h4>Core technical requirements</h4> <p><strong>AEM platform expertise</strong></p> <ul> <li>Strong hands-on experience with: <ul> <li>AEM Sites authoring</li> <li>Components and dialogs</li> <li>Editable templates</li> <li>Content policies</li> <li>Content fragments</li> <li>Experience fragments</li> </ul> </li> <li>Strong experience with AEM Assets (DAM), including: <ul> <li>Asset uploads</li> <li>Metadata management</li> <li>Renditions</li> <li>Folder governance</li> </ul> </li> <li>Experience using AEM Multi Site Manager (MSM): <ul> <li>Live copies</li> <li>Rollouts</li> <li>Language copies</li> <li>Inheritance management</li> </ul> </li> <li>Experience managing AEM workflows for approvals, replication, and scheduling.</li> <li>Familiarity with AEM as a Cloud Service is strongly preferred.</li> </ul> <p><strong>Content strategy & governance</strong></p> <ul> <li>Experience defining: <ul> <li>Authoring standards</li> <li>Editorial workflows</li> <li>Style guides</li> <li>Governance models</li> <li>Component usage guidelines</li> </ul> </li> <li>Experience managing: <ul> <li>Editorial calendars</li> <li>Release planning</li> <li>Content prioritization</li> <li>Translation coordination</li> </ul> </li> <li>Experience supporting multilingual and RTL content operations.</li> </ul> <p><strong>Technical foundation</strong></p> <ul> <li>Working knowledge of HTML and CSS for content troubleshooting and formatting.</li> <li>Understanding of: <ul> <li>SEO fundamentals</li> <li>Structured metadata</li> <li>URL hierarchy</li> <li>On-page optimization</li> </ul> </li> <li>Understanding of WCAG 2.1 AA accessibility standards.</li> <li>Familiarity with image and media optimization for web delivery.</li> </ul> <p><strong>Tools & collaboration</strong></p> <ul> <li>Experience with: <ul> <li>JIRA</li> <li>ServiceNow</li> <li>Confluence</li> <li>SharePoint</li> <li>Similar workflow/documentation tools</li> </ul> </li> <li>Familiarity with Adobe Analytics or Google Analytics.</li> <li>Strong communication and stakeholder management capabilities.</li> </ul> <h4>Nice to have</h4> <ul> <li>Adobe Certified Professional or Expert — AEM Sites Business Practitioner.</li> <li>Experience with: <ul> <li>Adobe Target</li> <li>Tealium</li> <li>Personalization workflows</li> <li>Product Information Management (PIM) systems</li> </ul> </li> <li>Familiarity with: <ul> <li>Sitecore</li> <li>Optimizely</li> <li>Contentful</li> <li>Storyblok</li> </ul> </li> <li>Understanding of Headless CMS architectures and AEM Content Services.</li> <li>Background in digital marketing, UX, or web design.</li> <li>Arabic language reading ability for RTL content QA.</li> </ul> <h4>Soft skills</h4> <ul> <li>Strong leadership and mentoring abilities.</li> <li>Excellent communication and stakeholder management skills.</li> <li>High attention to detail and commitment to content quality.</li> <li>Ability to manage multiple priorities and parallel workstreams.</li> <li>Strong analytical and problem-solving mindset.</li> <li>Proactive approach to process improvement and operational efficiency.</li> </ul> <h4>Education</h4> <p>Bachelor’s degree in Communications, Marketing, Information Technology, Computer Science, or a related field — or equivalent practical experience.</p></p><p></p>

<p><strong>Terms of Reference: DG Program Lead</strong></p> <p>About Development Gateway and the Early Grade Education Activity (EGEA)<br> Development Gateway: An IREX Venture (DG) is an international non-profit organization with<br> approximately 80 team members based in more than 10 countries worldwide. By leveraging the<br> combination of programmatic and IT developer capacity and skills within DG, over the last 20<br> years we have researched data ecosystems, built digital tools to support those data ecosystems,<br> and advised on data strategy and digital transformation to strengthen decision-making,<br> transparency, and service delivery.</p> <p><br> DG is one of several consortium partners, led by IREX, implementing the Early Grade<br> Education Activity (EGEA, also known as ‘ASAS’) program in Jordan between 2023-2028,<br> funded by the U.S. Department of State. As a large-scale development program, ASAS is a<br> complex, high-paced and outcome-oriented initiative. The consortium itself comprises well over<br> 50 individuals working on the program at any given time (based both in Jordan and abroad).<br> From DG’s side alone, there are likely to be approximately 8-10 personnel supporting<br> implementation at any given time, with at least 3 staff based in Amman including the Program<br> Lead.</p> <p><br> The overarching objective of ASAS is to improve the quality of early grades (K-G3) education<br> outcomes for children in Jordan. The program aims to achieve this objective by supporting the<br> education of student teachers while they are still at university (pre-service teachers), and also by<br> supporting early grades students and teachers (in-service teachers).</p> <p><br> DG’s role within the consortium is focused on enhancing data use among various systems and<br> data sources in Jordan’s education sector. DG will enhance user-centered digital solutions to<br> support local actors in mapping the data landscape and improving data systems’ utility and<br> interoperability. DG will also work with various actors in Jordan to support the digitization of<br> institutional data systems, including quality assurance processes and assessment where needs<br> are identified. Lastly, DG will also support integration and alignment of the national AI policy<br> into the education sector by conducting a series of AI readiness diagnostics and sandboxing<br> exercises at the Ministry of Education (MoE) and University level to explore the feasibility of<br> integrating automation safely and effectively into key functions.</p> <p><strong>Job description</strong><br> This is an exciting opportunity for someone who, through substantial experience in the<br> education and/or digital sectors in Jordan, has developed strong strategic skills. We are looking<br> for a senior professional based in Amman who is equally comfortable working on big picture<br> strategic issues and complex technical details. Someone who brings deep subject-matter<br> expertise in education and/or digital policy in Jordan while operating seamlessly in an advisory<br> capacity to steer complex conversations, build multi-stakeholder consensus, and align technical<br> work with overarching program objectives.</p> <p><br> As our program lead in Jordan, you will serve in a pivotal leadership capacity, managing DG’s<br> arm of the ASAS program, bridging relationships both within the consortium and with external<br> partners, strategic positioning, and technical execution. You will guide and mentor technical<br> experts across both DG and IREX, ensuring diverse technical perspectives remain tightly<br> focused, complementary, and directly linked to project goals.</p> <p><br> You will report to DG’s Deputy Director of Programs (based in the UK) while working in close<br> daily alignment with Jordan country leadership and consortium partners. The role is embedded<br> within the ASAS project office in Amman, Jordan, where you will regularly work alongside 30+<br> Jordan-based staff to ensure complete strategic and operational synergy.</p> <p><br> At DG, we are a creative, dynamic, and globally distributed team that values hard work,<br> innovative thinking, proactive problem-solving, and a strong sense of humor. We are seeking an<br> exceptional interlocutor and leader to serve as our primary strategic representative for the ASAS<br> program in Amman.</p> <p><strong>The work you get to do</strong></p> <p><em>Project management and delivery</em></p> <p>● Lead day-to-day management of DG’s activities under ASAS in Jordan, ensuring timelines, deliverables, and budgets are met.</p> <p>● Develop, maintain, and update work plans, activity trackers, and budgets in close coordination with the Senior Program Coordinator.</p> <p>● Ensure timely submission of programmatic reporting (quarterly and annual), coordinating across DG staff and partners. ● Coordinate weekly internal check-ins and quarterly meetings, ensuring smooth flow of information and accountability across teams.</p> <p>● Identify gaps in capacity or expertise and flag the need for consultant support or additional hiring.</p> <p>● Keep a strategic eye on progress, adjusting direction as needed to reflect new priorities or contextual realities.</p> <p>● Support set-up and management of additional DG programs in Jordan or the broader MENA region as required.&nbsp;</p> <p><em>Strategic advisory &amp; oversight </em></p> <p>● Maintain a strategic view across all DG-led workstreams within ASAS, focusing on future opportunities and risks, and considering the impact on programming and recommending adjustments accordingly.</p> <p>● Take a proactive approach to leadership, continuously critically assessing progress to foresee institutional shifts and plan strategically, while remaining comfortable diving deep into technical and operational details when bottlenecks arise. ● Identify emerging political, institutional, and technical risks early, framing proactive solutions and adjusting program direction to mirror shifting contextual realities.</p> <p>● Provide analytical inputs into, and undertake quality review of, external-facing knowledge products, publications, briefs and blogs.</p> <p>● Contribute expertise to relevant business development opportunities in Jordan, across the MENA region, and in your areas of strategic expertise as needed.&nbsp;</p> <p><em>Stakeholder convening &amp; steering </em></p> <p>● Act as a primary facilitator to convene working groups, structure strategic dialogues, and steer technical discussions toward actionable, high-impact outcomes.</p> <p>● Drive relationships with government counterparts (such as the Ministry of Education and Queen Rania Center) and partner university leadership to align digital and data initiatives with national policies</p> <p>● Represent DG and present ASAS’s impact at external events, potentially internationally, as required. Partnership building and maintenance</p> <p>● Serve as DG’s embedded lead within the IREX-hosted ASAS office in Amman, Jordan, contributing to office culture and ensuring DG’s work is fully-integrated and aligned with other consortium partners.</p> <p>● Mentor and guide technical experts from both DG and IREX, fostering collaborative, complementary working&nbsp;relationships across organizational lines and steering experts toward shared objectives.</p> <p><em>Partnership building and maintenance</em></p> <p><br> ● Serve as DG’s embedded lead within the IREX-hosted ASAS office in Amman, Jordan,<br> contributing to office culture and ensuring DG’s work is fully-integrated and aligned<br> with other consortium partners.</p> <p><br> ● Mentor and guide technical experts from both DG and IREX, fostering collaborative,<br> complementary working relationships across organizational lines and steering experts<br> toward shared objectives.</p> <p><br> ● Represent DG externally in meetings and contribute to external communications content<br> for the program.</p> <p><br> ● Following IREX’s lead, engage with Jordan’s MoE (e.g., Queen Rania Center,<br> Examination and Testing Department, Planning and Statistics Department) and other<br> key government and university stakeholders on project activities; maintain proactive,<br> transparent communication to build trust.</p> <p>● Other duties as assigned.&nbsp;</p> <p><strong>Qualifications and experience requirements</strong><br> ● Experience: 8+ years of experience working in complex, multi-stakeholder<br> environments, with a proven track record of managing high-level institutional<br> relationships.<br> ● Government &amp; Sector Expertise: Demonstrable experience building strategic<br> relationships with government stakeholders in Jordan (particularly the Ministry of<br> Education or related entities), alongside deep domain experience in digital policy, data<br> ecosystems, or early grade education.<br> ● Language &amp; Communication: Professional fluency in written and spoken Arabic and<br> English, with superior communication and diplomacy skills.<br> ● Education: Bachelor’s degree in Public Policy, Education, Information Systems, STEM,<br> or a related discipline required.<br> ● Adaptability: Willing and able to support DG priorities in Jordan and MENA beyond<br> ASAS as required, including pot</p> <p><strong>Preferred (desirable) qualifications</strong><br> ● Master’s degree in education, public policy, or a tech-related discipline.<br> ● Experience designing and/or conducting qualitative research and assessments and<br> trainings.<br> ● Demonstrable AI policy/AI in education experience.<br> ● International experience.</p> <p><br> <strong>Position Details</strong></p> <p><br> This is a full-time staff position (not consultancy), embedded in the ASAS office in Amman.<br> The role is expected to run for the life of the program (3 years), pending annual performance<br> reviews. The expected annual salary range is USD 55,000–69,000, depending on relevant<br> experience.</p> <p>Link to apply: https://development-gateway.breezy.hr/p/a7ad5a02d36b-dg-program-lead</p> <p>&nbsp;</p> <p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.<br>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>