وظائف مهندس انظمة مدمجة في الأردن
٢٧٨٤ وظائف شاغرة
toto
الأردن - عمّان
<p><strong>Job Description</strong></p>
<p><strong>Position Title: Program / Project Officer</strong></p>
<p><strong>Job Summary</strong></p>
<p>The Program / Project Officer is responsible for supporting the planning, implementation, monitoring, reporting, and coordination of humanitarian, relief, development, and community-based projects. The role ensures that project activities are delivered effectively, efficiently, and in compliance with organizational policies, donor requirements, and applicable standards.</p>
<p><strong>Key Responsibilities</strong></p>
<p><strong>Project Implementation & Coordination</strong></p>
<ul>
<li>Support the planning, implementation, and coordination of project activities in accordance with approved work plans and timelines.</li>
<li>Monitor project progress and ensure timely achievement of project objectives and deliverables.</li>
<li>Coordinate with beneficiaries, partners, donors, government entities, and other stakeholders as required.</li>
<li>Conduct field visits and provide operational support to project implementation teams.</li>
</ul>
<p><strong>Monitoring, Reporting & Documentation</strong></p>
<ul>
<li>Maintain accurate project records, files, and documentation.</li>
<li>Collect, verify, analyze, and report project data and performance indicators.</li>
<li>Prepare periodic reports, updates, presentations, and other project-related documentation.</li>
<li>Support monitoring, evaluation, accountability, and learning (MEAL) activities.</li>
</ul>
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<p><strong>Project Development & Support</strong></p>
<ul>
<li>Contribute to the development of project proposals, concept notes, work plans, and budgets.</li>
<li>Support needs assessments, data collection exercises, and project evaluations.</li>
<li>Identify operational challenges and recommend practical solutions to improve project performance and effectiveness.</li>
</ul>
<p><strong>Compliance & Quality Assurance</strong></p>
<ul>
<li>Ensure compliance with organizational policies, donor requirements, contractual obligations, and applicable humanitarian standards.</li>
<li>Support risk management, accountability, and quality assurance processes.</li>
<li>Ensure proper documentation and archiving of project information and supporting evidence.</li>
</ul>
<p><strong>Stakeholder Engagement</strong></p>
<ul>
<li>Participate in meetings, workshops, coordination forums, and project review sessions.</li>
<li>Maintain effective communication and professional relationships with stakeholders.</li>
<li>Represent the organization in relevant meetings when assigned.</li>
</ul>
<p><strong>Other Duties</strong></p>
<ul>
<li>Perform any other duties related to project implementation and organizational objectives as assigned by the supervisor.</li>
</ul>
<p><strong>Qualifications</strong></p>
<p><strong>Education</strong></p>
<ul>
<li>Bachelor's degree in Business Administration, Public Administration, Social Sciences, Development Studies, International Relations, Economics, or a related field.</li>
</ul>
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<p><strong>Experience</strong></p>
<ul>
<li>Minimum of 3 years of relevant professional experience in humanitarian, relief, development, or community-based projects.</li>
<li>Experience in project implementation, monitoring, reporting, and stakeholder coordination.</li>
<li>Experience working with NGOs, INGOs, UN agencies, or donor-funded projects is an advantage.</li>
</ul>
<p><strong>Skills</strong></p>
<ul>
<li>Strong project coordination and organizational skills.</li>
<li>Strong analytical, reporting, and documentation skills.</li>
<li>Ability to manage multiple tasks and meet deadlines.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Proficiency in Microsoft Office applications.</li>
<li>Experience with data management systems and reporting tools is an advantage.</li>
</ul>
<p><strong>Languages</strong></p>
<ul>
<li>Fluency in Arabic and English (written and spoken).</li>
</ul>
<p><strong>Contract & Duty Station</strong></p>
<ul>
<li>Contract duration: One year (renewable subject to performance and funding availability).</li>
<li>Duty Station: Amman, Jordan.</li>
</ul>
<p><strong>Only shortlisted candidates will be contacted.</strong></p>
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toto
الأردن - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>This role requires independent right to work for a Mercy Corps AMEE location at time of application</p><p>About Mercy Corps Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact. The Program / Department / Team Global Supply Chain Operations (GSCO) provides support to Mercy Corps HQ and field operations in the areas of supply chain, compliance with internal policies and procedures. Strong supply chain support is key to the success and delivery of quality programs. Mercy Corps defines Supply Chain Operations as those systems and support functions necessary to implement programs effectively inclusive of procurement, inventory management, property, and asset management and well as vehicle and fleet management. The Regional Supply Chain Operations Director (RSCOD), in collaboration with regional leadership, country leadership, and country procurement, logistics and program teams, will focus on developing and supporting a high standard of supply chain excellence to maximize program results, compliance and efficiency.</p><p>The Position The Regional Supply Chain Operations Director (RSCOD) supports regional Supply Chain Operations for his/her assigned region in ensuring cost-effective, timely, reliable and high-quality program delivery. S/he is responsible for working closely with the country procurement, logistics and other support teams to improve the planning and management of country supply chain, and to ensure effective integration of supply chain and other support functions necessary to implement programs effectively. S/he will assist country teams with procurement, and other related functions as needed. The RSCOD is a key member of the regional leadership team for the assigned region.</p><p>Essential Responsibilities</p><ul><li>Work closely with the regional and country program teams to develop supply chain strategies that prioritize initiatives to improve operational capabilities, effectiveness and compliance.</li><li>In partnership with Mercy Corps Compliance and Legal, ensure that contracting practices within a country are effective, ensure quality suppliers, and mitigate risk of noncompliance with donor requirements.</li><li>Identify regional and country supply chain strengths, weaknesses, opportunities, and threats (SWOT) through market analysis, operational assessments, and understanding of regional procurement and contracting capacity. Develop action plans in partnership with Global Procurement, regional and country staff accordingly.</li><li>Review and take appropriate action on Regional defined Mercy Corps Supply Chain KPI s for countries within the assigned region.</li><li>Be an expert on market dynamics for the region as a whole and assigned countries.</li><li>Deploy to country programs within assigned regions during emergencies where a high level of procurement is required.</li><li>Lead implementation and delivery of global and regional initiatives to meet specific procurement needs, including local and sector-specific Master Purchase Agreements.</li><li>Intake and review Modified Procurement Procedure (MPP) requests and support country teams throughout the MPP process.</li><li>Identify country supply chain team capacity building opportunities and provide training and other development activities for national staff.</li><li>Coach and mentor Country Operations Directors/Managers</li><li>Participate in the recruitment process of in-country supply chain operations staff.</li><li>Organize short-term assignments for supply chain-related needs when requested by assigned countries, following assessment of the situation.</li><li>Support seamless running of Source to Pay System across region</li><li>Work with country office teams to assist supply chain operations teams to improve linkages between operations and programmatic management.</li><li>Oversee and coordinate all regional office operations in Amman and Thailand, ensuring efficient administrative, procurement, logistics, facilities, and office management functions in compliance with organizational policies and procedures.</li><li>Provide supervision and support to regional operations staff and service providers, monitoring operational performance, identifying risks and improvement opportunities, and ensuring timely resolution of operational issues across both regional office locations.</li><li>Support country office close-outs across the region, coordinating operational and legal requirements, including asset disposition, contract and lease termination, regulatory compliance, and administrative closure activities.</li></ul><p>Supervisory Responsibility</p><ul><li>Indirect - Country Operations Directors/Managers</li><li>Admin & Operation Coordinators - Amman & Thailand</li></ul><p>Accountability</p><p>Reports Directly To: Vice President Global Supply Chain Operations and Deputy Regional Director, Operation - AMEE.</p><p>Works Directly With: Country Programs, including Operations, Programs, and Finance; and HQ support functions including Global Procurement, Operations Support, Finance, and Compliance, Program and Quality, Humanitarian Leadership Response.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Advanced Degree, minimum 10 years of progressive Procurement and/or Logistics professional experience, with a minimum of 5 years as a regional or field operations lead or equivalent education and experience.</li><li>Demonstrated success as a supply chain leader across all disciplines including planning, procurement and logistics.</li><li>Experience within a given region or in a global environment required.</li><li>Broad knowledge and experience in procurement strategies, market analysis techniques, procurement and contracting.</li><li>NGO experience preferred with thorough understanding of institutional donors (USG, FCDO, EC, ECHO, OCHA) policies relating to procurement</li><li>Must have proven project management skills and experience, excellent communication skills, the ability to find solutions and achieve results, the ability to analyze and resolve complex issues and the ability to motivate team members</li><li>Strong collaborator and influencer with effective interpersonal and analytical skills who is able to work seamlessly across countries, cultures, and organizational units. Able to work effectively in a highly matrixed structure.</li><li>Strong financial management and budgeting skills.</li><li>Excellent training and coaching ability.</li><li>Fluency in English and Arabic required.</li><li>Ability to travel up to 40-50 percent of time.</li></ul><p></p></section>
St. Regis
الأردن
<h2 class="h5">وصف الوظيفة</h2>
<div class="t-break" data-jb-field="description">
<span><br>الملخص الوظيفي<br>فحص غرف النزلاء والمناطق العامة والمسبح، إلخ بعد أن يتم تنظيفها بواسطة عامل التنظيف لضمان معايير الجودة. تشغيل تقارير الغرف المعروضة للبيع، والتحقق من حالة الغرفة، وتحديد الغرف المتفاوتة، وتحديد أولويات تنظيف الغرف، وتحديث حالة غرف النزلاء المغادرة. مساعدة إدارة التدبير المنزلي في إدارة الأنشطة اليومية. العمل كحلقة وصل لتنسيق جهود التدبير المنزلي والهندسة والمكتب الأمامي والغسيل. توثيق وحل المشكلات المتعلقة بالغرف المتتناقضة مع مكتب الاستقبال. إعداد وتوزيع والتواصل بتغييرات تخصيص الغرف. التواصل بمشاكل إلى النوبة التالية. إكمال الأوراق المطلوبة.<br>المساعدة في توظيف الإدارة، وتدريبها، والجدولة، والتقييم، والإرشاد، والإنضباط، وتحفيز وتوجيه الموظفين. اتباع جميع سياسات الشركة والسلامة والأمن والإبلاغ عن أي مشاكل صيانة، مخاطر سلامة، حوادث، أو إصابات؛ إكمال تدريبات السلامة والشهادات. ضمان أن تكون الزي والمظهر الشخصي نظيفين ومهنيين؛ الحفاظ على سرية المعلومات الخاصة؛ حماية أصول الشركة. الترحيب والاعتراف بجميع الضيوف وفق معايير الشركة؛ توقع وتلبية احتياجات خدمة الضيوف؛ مساعدة الأفراد ذوي الإعاقة؛ شكر الضيوف بتقدير حقيقي. التحدث مع الآخرين بلغة واضحة ومهنية. تطوير والحفاظ على علاقات عمل إيجابية مع الآخرين؛ الاستماع والرد بشكل مناسب على مخاوف زملاء العمل. ضمان الامتثال لتوقعات الجودة والمعايير. التحريك والرفع وحمل الأشياء التي لا تتجاوز 55 رطلاً دون مساعدة؛ وتجاوز 55 رطلاً بمساعدة. القدرة على الدفع والسحب لعربة التدبير المنزلي المحملة ومعدات عمل أخرى على أسطح منحدرة وغير مستوية. الوصول فوق الرأس وتحت الركبتين، بما في ذلك الانحناء والالتواء والسحب والانحناء. الوقوف أو الجلوس أو الركوع أو المشي لفترة طويلة عبر نوبة العمل كاملة. الإمساك والتدوير والتلاعب بالأشياء ذات الأحجام والأوزان المختلفة، مما يتطلب مهارات حركية دقيقة وتنسيق اليد والعين. الدخول وتحديد معلومات مرتبطة بالعمل باستخدام الحواسيب وأنظمة نقاط البيع. قراءة والتحقق بصريًا من المعلومات بتنسيقات متنوعة (على سبيل المثال طبعة صغيرة). أداء وظائف وظيفية معقولة أخرى حسب طلب الإشراف.<br>المؤهل المفضل<br>التعليم: شهادة الثانوية العامة أو ما يعادلها.<br>الخبرة العملية ذات الصلة: خبرة عملية لا تقل عن سنة واحدة. <br>الخبرة الإشرافية: لا تقل عن سنة من الخبرة الإشرافية. <br>الرخصة أو الشهادة: لا شئ<br>في فندق ماريوت الدولية، نلتزم بأن نكون صاحب عمل يوفر فرص متكافئة للجميع، مرحبين بالجميع ومتاحين للفرص. نحن نشجع بيئة ت valuـة خلفيات موظفينا ومكافأتهم. أقوى نقاط قوتنا تكمن في المزيج الغني من الثقافة والمواهب والخبرات لموظفينا. نلتزم بعدم التمييز على أي أساس محمي، بما في ذلك الإعاقة، وضع المحاربين القدامى، أو أي أساس محمي بموجب القانون المعمول به.<br>مختلط بين السحر الكلاسيكي وروح الريادة، تلتزم St. Regis Hotels & Resorts بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل عناوين العالم. بدءًا من ظهور فندق The St. Regis في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظل العلامة التجارية ملتزمة بمستوى غير قابل للمساومة من الخدمة المفصلة والانتظارية لجميع ضيوفها، الذي يقدمه فريق مضيفين كرام يعتمدان على الأناقة الكلاسيكية والحس الحديث، بالإضافة إلى خدمتنا المميزة لكنلة. ندعوك لاستكشاف مسارات وظيفية في St. Regis. بالانضمام إلى St. Regis، تنضم إلى محفظة علامات تجارية مع Marriott International. كن حيث يمكنك أداء عملك بأفضل شكل، ابدأ هدفك، انتمِ إلى فريق عالمي رائع، وتصبح أفضل نسخة منك.</span> </div>
الأردن - عمّان
<p><h4>الغرض من الوظيفة</h4>
<p>مُ Exists to design and develop high-quality SharePoint applications (Online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p>
<h4>Key accountability areas</h4>
<p><strong>Deployment:</strong><br>
Oversee the SharePoint user access and application deployment.</p>
<p><strong>SharePoint technologies:</strong><br>
Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis.<br>
Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p>
<p><strong>Configuration:</strong><br>
Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment.<br>
Participate in the gathering of requirements and documentation from non-technical business users.</p>
<p><strong>Development:</strong><br>
Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements.<br>
Apply industry-standard object-oriented programming best practices and design patterns.<br>
Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design.<br>
Isolate, diagnose, repair, and resolve software problems.</p>
<p><strong>Design:</strong><br>
Create logical and functional software code in a variety of languages, particularly those related to SharePoint.<br>
Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p>
<p><strong>Coaching and mentoring:</strong><br>
Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines.<br>
Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p>
<h4>Role accountability</h4>
<p><strong>HR proficiency:</strong><br>
Ability to obtain updated soft and technical skills related to the job.</p>
<p><strong>Delivery:</strong><br>
Perform the planned activities to meet the operational and development targets as per delivery schedules.<br>
Utilize resources effectively to achieve objectives within efficient cost and time.<br>
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p>
<p><strong>Problem-solving:</strong><br>
Solve any related problems that arise and escalate any complex operational issues.</p>
<p><strong>Quality:</strong><br>
Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p>
<p><strong>Business process improvements:</strong><br>
Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p>
<p><strong>Compliance:</strong><br>
Comply with related policy and procedures and work instructions.</p>
<p><strong>Health, safety, and environment:</strong><br>
Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p>
<h4>Academic qualification</h4>
<p>Bachelor degree in Information Technology or any relevant field</p>
<h4>Work experience</h4>
<p>4 to 6 years</p>
<h4>Technical / functional competencies</h4>
<ul>
<li>Applications development standards and procedures</li>
<li>Applications knowledge</li>
<li>Applications system analysis</li>
</ul></p><p></p>
الأردن - Jordan
<p><h4>ملخص المنصب</h4>
<p>تركيب، صيانة، إجراء الصيانة الوقائية، وتوصية باستبدال الأدوات والأجهزة والمعدات. معايرة جميع عناصر التحكم والمؤشرات والمقاييس، إلخ. تحديد موقع وتشغيل جميع صمامات الإيقاف. طلب القطع والملحقات وتخزينها حسب الحاجة. الحفاظ على جرد الطلبات وقيود الشراء. فحص الأدوات والمعدات أو الآلات. إدخال وتحديد معلومات العمل المتعلقة باستخدام الحواسيب. تشغيل المصعد الكهربائي. إكمال قائمة فحص السلامة الحيوية، بما في ذلك اختبار تشغيل مضخة الحريق واختبار تشغيل المولد. فحص صمامات الرشّ ومخططات إنذار الحريق. المساعدة في وضع بروتوكولات الاستجابة للكوارث. الاستجابة وحضور طلبات إصلاح النزلاء.</p>
<p>مساعدة الإدارة في تعيين الموظفين وتدريبهم وجدولتهم وتقييمهم وتقديم المشورة والإرشاد والتأديب وتحفيز وتوجيه الموظفين. اتباع جميع سياسات الشركة والسلامة والأمن وإبلاغ عن مشاكل الصيانة والمخاطر السلامة والحوادث أو الإصابات؛ وإكمال التدريب والشهادات الخاصة بالسلامة. التأكد من أن المظهر الموحد والمظهر الشخصي نظيفان ومهنيان والحفاظ على سرية المعلومات الملكية.</p>
<p>الترحيب بالضيوف والاعتراف بهم وفق معايير الشركة، توقع وتلبية احتياجات الخدمة للضيوف، ومساعدة الأفراد ذوي الإعاقة. تطوير والحفاظ على علاقات عمل إيجابية مع الآخرين، دعم الفريق لتحقيق الأهداف المشتركة، والاستماع والرد بشكل مناسب على مخاوف موظفي الخدمة الآخرين. ضمان الالتزام بتوقعات ومعايير الجودة؛ وتحديد وتوصية وتطوير وتنفيذ طرق جديدة لزيادة كفاءة المؤسسة، الإنتاجية، الجودة، السلامة، وتقليل التكاليف إن وجدت. التحدث مع الآخرين بلغة واضحة ومهنية.</p>
<p>فحص بصري للأدوات والمعدات أو الآلات. الوصول إلى أعلى الكتفين وتحت الركب، بما في ذلك الانحناء والتواء السحب والإنحناء. نقل، رفع، حمل، دفع، سحب، ووضع أشياء لا تتجاوز وزن 50 رطلاً دون مساعدة. الإمساك، والتدوير، والتعامل مع أشياء بأحجام وأوزان مختلفة. الوقوف، الجلوس، أو المشي لفترة طويلة. التحرك صعوداً ونزولاً في الدرجات و/أو منحدرات الخدمة. أداء واجبات وظيفية معقولة أخرى حسب طلب المشرفين.</p>
<h4>المؤهلات المفضلة</h4>
<ul>
<li><strong>التعليم:</strong> شهادة تقنية أو فنية أو تعليم مهني.</li>
<li><strong>الخبرة العملية ذات الصلة:</strong> خبرة عملية ذات صلة لا تقل عن عامين.</li>
<li><strong>الخبرة الإشرافية:</strong> خبرة إشرافية لا تقل عن عامين.</li>
<li><strong>الرخصة أو الشهادة:</strong> لا شيء.</li>
</ul>
<p>في Marriott International، نحن ملتزمون بأن نكون صاحب عمل يتيح فرص متكافئة، مرحبين بالجميع وممنوحين فرص الوصول. نحن نشجع بيئة تُقدَّر فيها خلفيات موظفينا الفريدة وتُحتفى بها. أقوى قوة لدينا هي التنوع الثقافي والموهبة والخبرات لموظفينا. نحن ملتزمون بعدم التمييز على أي أساس محمي، بما في ذلك الإعاقة أو حالة المحاربين القدامى، أو أي أساس آخر محمي بموجب القانون المعمول به.</p>
<p>The Luxury Collection Hotels & Resorts، مع أكثر من 120 فندقاً في أكثر من 35 دولة، تقدم وعداً بتجارب أصلية تخلق ذكريات دائمة عزيزة. خبرتنا التي تتجاوز قرن من الزمان، بدءاً من عام 1906 تحت علامة CIGA الإيطالية – مجموعة من أكثر ممتلكات أوروبا شهرة ورمزاً – تشكل أساساً قوياً بينما نستمر في التطور لتلبية تطلعات المسافر الفاخر.</p>
<p>من القصور الأسطورية والمنتجعات النائية إلى الكلاسيكيات العصرية الخالدة، كل فندق ومنتجع فاخر هو تعبير فريد ومحبب عن مكانه – بوابة إلى كنوز الثقافة وشوارد الوجهة. إذا كنت شخصاً يقدّر سرد القصص الملهم، ويمتلك اهتماماً وشغفاً بتراث هذه الوجهة، ورغبة في تقديم ضيافة حقيقية وشخصية وتنبؤية، فندعوك للانضمام إلى رحلتنا.</p>
<p>بانضمامك إلى Luxury Collection، تنضم إلى محفظة من العلامات التجارية المملوكة لـ Marriott International. كن حيث يمكنك أن تبذل جهدك، ابدأ هدفك، انتمي إلى فريق عالمي رائع، وكن أفضل نسخة من نفسك.</p></p><p></p>
الأردن - Jordan
<p><h4>ملخص المنصب</h4>
<p>تركيب، صيانة، إجراء الصيانة الوقائية على، وترشيح استبدال الأدوات والأجهزة والمعدات. معايرة جميع عناصر التحكم والقراءات والمقاييس، إلخ. تحديد المواقع والعمل بجميع صمامات الإيقاف. طلب، وضع علامات، وتخزين القطع والإمدادات حسب الحاجة. الحفاظ على سجل المخزون وأوامر الشراء. فحص الأدوات والمعدات أو الآلات. إدخال وتحديد معلومات العمل المتعلقة باستخدام الحواسيب. تشغيل الرافعة الكهربائية. إكمال قائمة فحص السلامة الحياتية، بما في ذلك اختبار تشغيل مضخة الحريق واختبار تشغيل المولّد. فحص صمامات رشاشات الحريق وأنظمة الإنذار. المساعدة في وضع بروتوكولات الاستجابة للكوارث. الاستجابة لتلبية طلبات إصلاح النزلاء والاهتمام بها.</p>
<p>مساعدة الإدارة في التوظيف والتدريب والجدولة والتقييم والإرشاد والتأديب وتحفيز وتوجيه الموظفين. اتباع جميع سياسات الشركة والسلامة والأمن والإبلاغ عن مشاكل الصيانة والمخاطر السلامة والحوادث أو الإصابات؛ وإكمال التدريب والشهادات الخاصة بالسلامة. ضمان أن يكون المظهر الرسمي والشخصي نظيفًا واحترافيًا والحفاظ على سرية المعلومات الحساسة.</p>
<p>الترحيب وتقدير جميع الضيوف وفقًا لمعايير الشركة، التنبؤ باحتياجات خدمة الضيوف ومعالجتها، ومساعدة الأفراد ذوي الإعاقة. تطوير والحفاظ على علاقات عمل إيجابية مع الآخرين، دعم الفريق للوصول إلى أهداف مشتركة، والاستماع والرد بشكل مناسب على مخاوف بقية الموظفين. ضمان الالتزام بتوقعات الجودة والمعايير؛ وتحديد، والتوصية، وتطوير، وتطبيق طرق جديدة لزيادة كفاءة المنظمة، الإنتاجية، الجودة، السلامة، و/أو توفير التكاليف. التحدث مع الآخرين بلغة واضحة ومهنية.</p>
<p>فحص الأدوات والمعدات أو الآلات بشكل بصري. الوصول إلى أعلى وأدنى مستوى من الركبتين، بما في ذلك الانحناء والالتفاف والالتفاف والسحب والتقويس. نقل وتحريك ورفع وتحريك الأشياء التي لا تتجاوز وزنها 50 رطلاً بدون مساعدة. الإمساك، والتدوير، والتلاعب بالأشياء بأحجام وأوزان متغيرة. الوقوف أو الجلوس أو المشي لمدة طويلة. صعود ونزول السلالم و/أو منحدرات الخدمة. أداء واجبات عمل معقولة أخرى يطلبها المشرفون.</p>
<h4>المؤهلات المفضلة</h4>
<ul>
<li><strong>التعليم:</strong> شهادة تقنية أو مدرسة مهنية أو تجارية.</li>
<li><strong>خبرة عمل ذات صلة:</strong> ثلاث سنوات على الأقل من الخبرة ذات الصلة.</li>
<li><strong>خبرة إشرافية:</strong> ثلاث سنوات على الأقل من الخبرة الإشرافية.</li>
<li><strong>الرخصة أو الشهادة:</strong> لا شيء.</li>
</ul>
<p>في فندقة ماريوت الدولية، نلتزم بأن نكون صاحب عمل يوفر تكافؤ الفرص، مرحبين بالجميع ومتيحين الوصول إلى الفرص. نحن نشجع بنشاط بيئة حيث تُقدر الخلفيات الفريدة لشركائنا وتُحتفل بها. أقوى نقاطنا هي التنوع الثقافي والمواهب والخبرات لشركائنا. نحن ملتزمون بعدم التمييز على أي أساس محمي، بما في ذلك الإعاقة أو وضع المحاربين القدامى، أو أي أساس آخر محمي بموجب القانون المعمول به.</p>
<p>توفر فنادق ومنتجعات The Luxury Collection، التي تضم أكثر من 120 منشأة في أكثر من 35 دولة، وعدًا بتجارب أصلية تستدعي ذكريات ثمينة وباقية. خبرتنا التي تتجاوز 100 عام، بدءًا من عام 1906 تحت علامة CIGA الإيطالية – مجموعة من أكثر ممتلكات أوروبا احتفالاً وأيقونية – تشكل قاعدة صلبة مع تطورنا المستمر لتلبية رغبات المسافر الفخم.</p>
<p>من القصور الأسطورية والملاذات البعيدة إلى الكلاسيكيات العصرية الخالدة، كل فندق فخم ومنتجع هو تعبير فريد ومحبب عن مكانه – بوابة إلى سحر الوجهة وكنوزها الثقافية. إذا كنت شخصًا يقدّر سرد القصص بشكل ملهم، ولديك اهتمام وشغف بتراث هذه الوجهة، ورغبة في تقديم ضيافة حقيقية ومخصّصة ومترقبَة، فنحن ندعوك للانضمام إلى رحلتنا.</p>
<p>من انضمامك إلى The Luxury Collection، تنضم إلى محفظة علامات تجارية لدى Marriott International. كن في المكان الذي يمكنك فيه أداء عملك على أكمل وجه، وابدأ هدفك، وانتمِ إلى فريق عالمي رائع، وكن أفضل نسخة من نفسك.</p></p><p></p>
الأردن
<h2 class="h5">الوصف الوظيفي</h2><div class="t-break" data-jb-field="description"><p><span><span>بصفتك موظفًا قيّمًا في المجلس الثقافي البريطاني، فإنك تساعدنا بالفعل في تحقيق مهمتنا لدعم السلام والازدهار من خلال بناء العلاقات والتفاهم والثقة بين الناس في المملكة المتحدة والبلدان في جميع أنحاء العالم. على مدار أكثر من 90 عامًا، ساهمنا في تشكيل مستقبل أكثر إشراقًا من خلال التعليم والفنون والثقافة واللغة والإبداع.</span></span></p><br><br><p><span><span>أنت جزء من مؤسستنا المنتشرة في أكثر من 200 دولة وإقليم، وحيث نتواجد على الأرض في أكثر من 100 دولة.</span></span></p><br><br><p><span><strong><span><span>نتواصل. نلهم.</span></span></strong></span></p><br><br><p><strong><u>الهدف من الدور الوظيفي:</u></strong></p><br><br><p>سيدعم رئيس قسم اللغة الإنجليزية والتعليم المدرسي تطوير وتنفيذ محفظة إستراتيجية من الشراكات والبرامج والعقود عبر مصادر تمويل ونماذج أعمال متنوعة. وسوف يضمن التوازن العام بين الأثر والاستدامة المالية، ويحقق نتائج الدولة، ويدعم مدير المجلس في الدولة لضمان تحقيق الفائدة في الدولة وللمملكة المتحدة والتواصل بشأنها بالشكل المناسب.</p><br><br><p>سيتولى شاغل الوظيفة قيادة محفظة اللغة الإنجليزية والتعليم المدرسي (ESE) الخاصة بالأنظمة المدرسية، والتمكين، وبرنامج English Connects. وسيشارك في قيادة العقود والبرامج داخل الدولة، وتقديم الخبرة الفنية في القطاع، والإشراف على تطوير الأعمال، وتقديم تنفيذ عالي الجودة ومتوافق للبرامج والعقود.</p><br><br><p>سيشارك شاغل الوظيفة المعرفة والخبرة وأفضل الممارسات من الدولة مع فرق اللغة الإنجليزية والتعليم المدرسي العالمية وخارجيًا.</p><br><br><p><strong><u>المسؤوليات الوظيفية:</u></strong></p><br><br><p><span>هذا الدور مسؤول عن قيادة أعمال اللغة الإنجليزية والتعليم المدرسي في الدولة من خلال تحويل الاستراتيجية العالمية للمجلس الثقافي البريطاني إلى خطط عمل محلية تحقق الأثر والنجاح المالي على حد سواء. يعمل شاغل الوظيفة عن كثب مع القادة المحليين والدوليين لتحليل اتجاهات السوق وبيانات الأداء والفرص، ثم يضع خطط الأعمال السنوية ويحدد الأهداف ويراقب التقدم ويتخذ الإجراءات التصحيحية عند الحاجة. كما يضمن أن المشاريع تخلق فوائد ملموسة من خلال الشراكات وتساهم في أهدافنا الاستراتيجية الأوسع.</span></p><br><br><p><span>يتمثل جزء رئيسي من هذا الدور في تقديم قيادة قوية للفريق. ويشمل ذلك وضع رؤية واضحة، وتطوير قدرات الموظفين، وإدارة الأداء، وخلق بيئة عمل شاملة ومتنوعة وداعمة. ويتضمن الدور أيضًا بناء العلاقات مع الحكومات والمؤسسات التعليمية والشركاء وأصحاب المصلحة الآخرين لتحديد الفرص وتعزيز سمعة المجلس الثقافي البريطاني ودعم النمو على المدى الطويل.</span></p><br><br><p><span>حيثما كان ذلك مناسبًا وبما يتماشى مع خطة الدخل المتكاملة للترابط الثقافي، يقود الفرد أنشطة تطوير الأعمال مثل مراجعة المقترحات والموافقة عليها، واتخاذ قرارات الاستثمار والتعاقد، والتفاوض بشأن الشراكات، وضمان توافق الفرص مع الأهداف الاستراتيجية العامة. ويشرف على أبحاث السوق وتحليل المنافسين وعمليات المتابعة والتقييم، ويستخدم الرؤى لتحسين البرامج وأداء الأعمال. كما يمثل المجلس الثقافي البريطاني في المنتديات الخارجية، ويقدم المشورة المتخصصة، ويساعد في التأثير على سياسات وممارسات التعليم.</span></p><br><br><p><span>بالإضافة إلى ذلك، فإن الدور مسؤول عن الأداء المالي والتجاري، بما في ذلك إعداد التقارير حول الدخل والمصروفات والنتائج والأثر مقابل الأهداف. ويعد الالتزام القوي بالمساواة والتنوع والشمول ومناهضة العنصرية أمرًا ضروريًا، مما يضمن شعور جميع الزملاء بالتقدير والدعم والمعاملة العادلة مع تعزيز ثقافة بيئة العمل الإيجابية.</span></p><br><br><br><p><strong>المعرفة والخبرة الخاصة بالدور الوظيفي</strong></p><br><br><p><strong>المتطلبات الأساسية</strong></p><br><br><ul><li>درجة جامعية أو ما يعادلها في مجال أو تخصص ذات صلة</li><li><span>خبرة في دور قيادي تتضمن الإشراف والمسؤولية عن قيادة و/أو تطوير وتقديم برامج التعليم لبناء القدرات</span></li></ul><ul><li><span>سجل حافل بالنجاح وخبرة قوية في تصميم وإدارة برامج التعليم الموجهة للغة الإنجليزية في الدولة التي يقع فيها هذا الدور والتي تحقق نتائج لجميع البنين والبنات</span></li><li><span>خبرة في قيادة المقترحات/العطاءات لبرامج تعليم التنمية الدولية التي تحقق نتائج بالشراكة مع وزارات التربية والتعليم الوطنية / الاتحادية.</span></li><li><span>دليل جيد على تصميم وتنفيذ استراتيجيات إشراك أصحاب المصلحة وإدارة مجموعات متنوعة من أصحاب المصلحة (بما في ذلك الوكالات متعددة الأطراف والجهات المانحة والمسؤولون الحكوميون والشركاء والأكاديميون)</span></li><li><span>مصداقية راسخة في مجال تعليم اللغة الإنجليزية بما في ذلك أدلة على القيادة الفكرية داخل القطاع</span></li></ul><br><p><strong><span>المتطلبات المفضلة</span></strong></p><br><br><ul><li>فهم مثبت لسياسات وقضايا التعليم الأوسع ذات الصلة بسياق الدولة</li><li>القدرة على تخطيط وإدارة نشر مخرجات القيادة الفكرية العالمية، مثل المطبوعات</li><li>خبرة في تصميم وقيادة مشاريع تدريب المعلمين، بما في ذلك عبر الإنترنت</li></ul><br><p><strong>معلومات هامة</strong></p><br><br><ul><li>درجة الراتب في المجلس الثقافي البريطاني: 8</li><li>القسم: الترابط الثقافي</li><li>نوع العقد: عقد محدد المدة لمدة سنتين قابل للتجديد باتفاق الطرفين </li><li>موقع العمل: الأردن</li><li>متطلبات إثبات الهوية/الحق في العمل في الدولة: يجب على المرشحين التأكد من أن لديهم الحق القانوني في العيش والعمل في الدولة التي يقع فيها الدور. لا يتم تقديم كفالة التأشيرة والمساعدة في الانتقال. </li><li><strong><span>تاريخ الإغلاق: 27 سبتمبر 2026 (23.59 بتوقيت الهند القياسي IST)</span></strong></li></ul><br><br><p><span><span><span>مملكة متحدة متصلة وموثوقة في عالم أكثر اتصالاً وثقة.</span></span></span></p><br><br><p><span><strong><span><span>بيان المساواة والتنوع والشمول</span></span></strong></span></p><br><br><p><span><span><span>نحن ملتزمون بالمساواة والتنوع والشمول ونرحب بالطلبات من جميع شرائح المجتمع حيث نؤمن بأن القوى العاملة المتنوعة تضفي عمقًا إضافيًا لعملنا. المجلس الثقافي البريطاني هو صاحب عمل معتمد كـ "Disability Confident" (واثق من قدرات ذوي الإعاقة). يتحدى مخطط "Disability Confident" المواقف، ويزيد التفاهم بالإعاقة، ويضمن اختيار الموظفين من أوسع نطاق ممكن من المواهب. نضمن إجراء مقابلة للمتقدمين ذوي الإعاقة الذين يستوفون الحد الأدنى من متطلبات الدور. نرحب بالمناقشات حول متطلبات أو تعديلات محددة لتمكين المشاركة والاندماج في عملنا وأنشطتنا.</span></span></span></p><br><br><br><p><span><strong><span><span>بيان الحماية والوقاية</span></span></strong></span></p><br><br><p><span><span><span>يلتزم المجلس الثقافي البريطاني بحماية الأطفال والشباب والكبار الذين نعمل معهم. نحن نؤمن بأن جميع الأطفال والكبار في كل مكان في العالم يستحقون العيش في بيئات آمنة ولهم الحق في الحماية من جميع أشكال الإساءة وسوء المعاملة والاستغلال كما هو منصوص عليه في المادة 19 من اتفاقية حقوق الطفل لعام 1989 (UNCRC). سيتوقف التعيين في الوظائف التي يوجد فيها مشاركة مباشرة مع الفئات المستضعفة على إجراء فحوصات شاملة وفقًا للمتطلبات القانونية وسياسات الحماية الخاصة بالمجلس الثقافي البريطاني للكبار والأطفال.</span></span></span></p><br><br><p><span><span><span>إذا واجهتك أي صعوبات في تقديم طلبك، يرجى إرسال بريد إلكتروني إلى <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br></div>
الأردن
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Customer Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>
الأردن
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Payment Recovery Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>
الأردن
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Collection and Retention Specialist to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health & Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>
الأردن - Jordan
<p><strong style="font-size: 11px;">Key Duties and Responsibilities</strong></p><p><strong>Program Design & Business Development</strong></p><p>Support designated MENAU country and regional programs to design winning submissions and generally position IRC for continued success in our Education and ECD technical domains:</p><ul><li>Support designated country programs proposal technical lead through participation in and/or facilitation of program design meetings</li><li>Promote and support design collaboration with partners and clients</li><li>Advise on program modalities and strategic partnership development based on how we can best support, complement, and reinforce local systems</li><li>Advise on and/or provide hands-on support on assessments, including application and contextualization of technical standards</li><li>Review technical design quality, including alignment of narratives, log-frames, and budgets to IRC standards and outcomes</li></ul><p><strong>Implementation Support</strong></p><p>Support MENAU country program staff and other key stakeholders in implementing technical interventions:</p><ul><li>Support country and regional programs and other stakeholders with the recruitment and training of technical coordinators</li><li>Assess program quality and inform improvements, providing follow-up support to country programs as needed</li><li>Collaborate with country and regional program colleagues to monitor and analyze key indicators to inform periodic review, program adaptation, and course-correction as needed</li><li>Provide technical capacity strengthening through ongoing mentoring, coaching, and trainings with country program focal points</li></ul><p><strong>Knowledge & Learning</strong></p><p>Support continuous sectoral learning and IRC technical leadership within the MENAU region:</p><ul><li>Document learnings from program activities and share takeaways and opportunities</li><li>Share cross-contextual learnings with country program staff across the MENAU region</li><li>Refresh the sectoral evidence base in collaboration with global and regional staff to influence approaches</li><li>Collaborate with other technical advisors within the region to promote integrated programming leadership</li><li>Contribute to the delivery of education strategic priorities</li><li>Maintain currency with sectoral best practices through continual learning and development</li><li>Coordinate closely and maintain a regular check-in with the ECD Content Specialist and relevant Regional ECD Portfolio Team to align on country requests, agree on division of labor between program-level technical assistance and content/curricula work, and avoid duplicative deliverables</li></ul><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p><p><strong>Key Working Relationships</strong></p><p>This position reports to the Global Practice Lead and Director of Research, Early Childhood Development, in close coordination with the Education Technical Advisor for MENAU, based in Amman for the duration of the parental leave cover. This role is expected to play an active role in the Education Technical Unit and regularly engage with other Technical Advisors and colleagues through meetings and virtual events. Communication and coordination with other technical unit staff, MENAU regional and country program teams, awards management and grants management staff, and other internal stakeholders is expected.</p><p>This is a remote, fixed-term position and may be based within the MENAU region or relevant timezone. This role may require some travel within the MENAU region (up to approximately 40% of the time), conditions permitting. </p><p><strong>Desired Candidate Profile</strong></p><p>Success in this position requires an individual with expertise in designing and delivering Education and ECD technical assistance and with a keen ability to work across the range of cultural, societal, and political contexts found across the MENAU region.</p><p><strong>Work Experience</strong></p><ul><li>A minimum of 10 years of relevant experience in implementing and/or managing ECD education programs, preferably with on-the-ground programmatic experience in humanitarian or crisis-affected contexts</li><li>Experience and familiarity with related donors, peer agencies, and national contexts required, preferably in humanitarian and transitional, post-crisis contexts within the MENAU region</li><li>Demonstrated expertise in technical program design, monitoring and evaluation, research methods, and data analysis, with the ability to turn concepts and strategy into measurable action</li></ul><p><strong>Demonstrated Skills and Competencies</strong></p><ul><li>Excellent verbal and written communication skills</li><li>Strong organizational and time-management skills; proven ability to prioritize and deliver projects on time and independently</li><li>Demonstrated ability to navigate a dynamic, cross-functional, global team structure in a large multi-national organization</li><li>Demonstrated ability to work effectively with internal and external stakeholders at all levels</li><li>Strong analytic problem-solving skills, data analysis, and data visualization skills</li><li>Highly proficient in Microsoft Office suite</li><li>Ability to manage and work through change in a proactive and positive manner</li><li>Strong cross-cultural communication skills and familiarity with the MENAU region s humanitarian context</li></ul><p><strong>Education</strong></p><p>Bachelor s degree in Education or a relevant field required; Master s degree preferred.</p><p><strong>Language Skills</strong></p><p>Fluency in Arabic (spoken and written) is required. Excellent spoken and written English is also required.</p>
الأردن
<h2 class="h5">وصف الوظيفة</h2>
<div class="t-break" data-jb-field="description">
<span>انضم إلى إحدى أسرع الشركات في مجال التعليم عبر الإنترنت نموًا في العالم. في ELVTR، نقوم بإعادة تشكيل التعليم عبر الإنترنت من خلال ربط المحترفين الطموحين مع قادة الصناعة من شركات مثل Nike وNetflix وGoogle وAmazon وغيرها. منذ الإطلاق في 2020، نمونا إلى مجتمع تعلم عالمي يضم أكثر من 300 مدرّس خبير، مقدمين أكثر من 200 مسار تعليمي مباشر عبر 12 صناعة. حتى تاريخه، ساعدنا أكثر من 22,000 خريج حول العالم في اكتساب المهارات والثقة والاتصالات اللازمة لتطوير مساراتهم المهنية. الآن، نحن نبحث عن مدير احتفاظ مبيعات ذو خبرة لمساعدتنا في بناء علاقات دائمة مع متعلمينا مع تعظيم رضا العملاء والإيرادات على المدى الطويل. إذا كنت شغوفاً بتجربة العملاء، وتزدهر في بيئة سريعة، وتستمتع بإيجاد حلول تخلق قيمة لكل من العملاء والأعمال، فنود لقاءك. هذا دور بدوام كامل عن بُعد مع أوقات العمل 9 صباحًا حتى 6 مساءً بتوقيت شرق الولايات المتحدة. لماذا هذا الدور مختلف؟ في ELVTR، علاقات العملاء لا تنتهي بعد التسجيل—بل تبدأ. كأول أخصائي احتفاظ لدينا، ستلعب دوراً حيوياً في حماية تجربة العميل مع دفع نمو تجاري مستدام. ستتولى مسؤولية استراتيجية الاحتفاظ لدينا، من مساعدة العملاء في إيجاد أفضل الحلول الممكنة مع تقليل المبالغ المستردة، واسترداد الإيرادات، وتحسين ولاء العملاء على المدى الطويل. بالعمل عن كثب مع فرق المبيعات والمالية ونجاح العملاء والفوترة والعمليات، ستستخدم البيانات والتعاطف والتفكير الاستراتيجي لتحسين عمليات ونتائج الاحتفاظ باستمرار. ستعجبك هذه الوظيفة إذا كنت: تستمتع بحل تحديات العملاء المعقدة بحلول مبتكرة، وتزدهر في بيئة سريعة وتعمل وفق مؤشرات الأداء، وتتمتع بقدرات تفاوض استثنائية تتيح لك خلق نتائج مفيدة للطرفين، وتحب استخدام البيانات لتحسين العمليات وأداء الأعمال، وتستمتع بتدريب الآخرين ومشاركة أفضل الممارسات، وتكون منظمًا للغاية وتتحمّل مسؤولية عملك، وتتواصل بثقة مع العملاء والفِرَق عبر الوظائف، وتؤمن أن تجارب العملاء المميزة تدفع نجاح الأعمال على المدى الطويل. ما ستفعله: امتلاك عملية الاحتفاظ بالعميل، إدارة طلبات الاسترداد مع تعظيم الإيرادات المحتفظ بها وتقديم تجربة إيجابية للعميل. التفاوض على بدائل للاسترداد، بما في ذلك اعتمادات الحساب وخطط الدفع والاسترداد الجزئي ونقل الدورات وغيرها من حلول الاحتفاظ. استرداد الدفعات المؤجلة من خلال تفاعل استباقي مع العملاء وحل مشكلات الفوترة. الشراكة الوثيقة مع فريق الفوترة لتقليل حالات التخلف عن الدفع، والعمليات المرتجعة، والرصيد المستحق. تحليل الأسباب الجذرية وراء طلبات الاسترداد وفشل الدفع، وتقديم رؤى عملية لفِرق المبيعات والمنتجات والعمليات. تطوير وتحسين استراتيجيات الاحتفاظ وتدفقات العمل ونماذج الاتصالات والعمليات الداخلية بشكل مستمر. تتبع وتقرير مقاييس الاحتفاظ الرئيسية، بما في ذلك معدلات الاسترداد، ومعدلات الاحتفاظ، والإيرادات المستردة، واسترداد الأقساط، ومنع عمليات الاسترداد. التعامل مع حالات العملاء المحالة إلى أعلى، واتخاذ قرارات مدفوعة بالبيانات تراعي رضا العملاء وتوازن أهداف الأعمال. توجيه ودعم فريق الاحتفاظ من خلال مشاركة أفضل الممارسات، ومراجعة تفاعل العملاء، والحفاظ على معايير اتصال عالية. التعاون عبر الوظائف مع المبيعات ونجاح العملاء والمالية والقانون والعمليات لضمان تجربة عميل سلسة. اكتشاف فرص أتمتة عمليات الاحتفاظ وتحسين الكفاءة التشغيلية. تحمل مسؤولية مؤشرات الأداء الاحتفاظ أثناء اختبار وتنفيذ المبادرات التي تحسن استرداد الإيرادات وتقليل الخسائر المالية. ما نقدمه: تعويض تنافسي: راتب تنافسي، مكافآت قائمة على الأداء، فرص للتقدم الوظيفي مع استمرار نمو ELVTR عالميًا. التعلم والنمو: وصول مجاني إلى دورات ELVTR، فرص تطوير مهني مستمر، مسار مهني داخل إحدى أسرع شركات التعليم عبر الإنترنت نموًا في العالم. ثقافة العمل عن بُعد أولاً: العمل من أي مكان تكون فيه أكثر إنتاجية، بيئة عمل مرنة وداعمة، فريق دولي تعاوني. الصحة والرفاهية: تعويض أعضاء النادي الرياضي، دعم الصحة العقلية، إجازة مدفوعة سخية. لماذا تنضم إلى ELVTR؟ أثر فوري: كل دورة تساعدك على إنشائها تمكّن المحترفين من بناء مهارات جديدة، وتطوير مساراتهم المهنية، وفتح فرص لم تكن ممكنة من قبل. نمو مهنتك: نحن ملتزمون بتنمية موظفينا. مع استمرار ELVTR في التوسع عالميًا، ستتوفر لك فرص للنمو المهني وتولي تحديات جديدة وتشكيل مستقبل التعليم عبر الإنترنت. انضم إلى فريق ناجح: اعمل إلى جانب معلمين متحمسين ومنشئين ومسوقين ومبتكرين يلتزمون بتقديم تجارب تعلم من الطراز العالمي وجعل التعليم أكثر وصولًا حول العالم. مستعد للمساعدة في تشكيل مستقبل التعلم عبر الإنترنت؟ إذا كنت تبحث عن أكثر من مجرد دور احتفاظ بالعميل—إذا كنت تريد بناء علاقات عمل ذات معنى، وحل تحديات معقدة، وتحقيق تأثير ملموس على كل من المتعلمون ونمو الأعمال—we'd love to hear from you. قدّم اليوم وكن جزءًا من الفصل التالي من نمو ELVTR. تفخر ELVTR بأنها جهة توظيف تساوي الفرص وتلتزم بخلق مكان عمل متنوع وشامل للجميع. ما نبحث عنه: خبرة 3+ سنوات في الاحتفاظ بالمبيعات، احتفاظ العملاء، نجاح العملاء، أو مجال ذي صلة، ويفضل في دور رفيع أو قيادي. مهارات اتصال أنجليزية ممتازة كتابيًا وتحدثًا. خبرة مثبتة في دعم العملاء في السوق الأمريكية. مهارات تفاوض ومواجهة الاعتراضات قوية مع سجل في تقليل الاسترداد واسترداد الإيرادات. خبرة إدارة طلبات الاسترداد، واسترداد المدفوعات، ومشكلات الفوترة، وجمع الأقساط. القدرة على التنقل في محادثات صعبة مع العملاء بتعاطف مع حماية مصالح الشركة. عقلية قائمة على البيانات مع القدرة على تحليل مقاييس الاحتفاظ وتحديد فرص التحسين. مهارات امتلاك قوية وحل المشكلات واتخاذ القرار. مهارات تنظيم ممتازة والانتباه للتفاصيل. خبرة في التعاون مع المبيعات والفوترة والمالية ونجاح العملاء وغيرها من فرق العمل. سابقة قيادة أو توجيه أو تحسين عمليات تعتبر ميزة. جيد وجود خبرة في صناعة التعليم عبر الإنترنت أو EdTech. خبرة في بيئات المبيعات عالية القيمة B2C. خبرة سابقة في قيادة أو توجيه فريق احتفاظ. الإلمام بأنظمة CRM مثل HubSpot أو Salesforce أو أنظمة مماثلة. خبرة العمل مع نماذج الاشتراك أو جمع الأقساط. معرفة عمليات الفوترة، والاعتراضات، وعمليات استرداد المدفوعات. خبرة في تحليل مقاييس الاحتفاظ بالعملاء لدفع تحسينات للأعمال. الراحة في العمل في بيئة سريعة الأداء وتخطيط قائم على الأداء. التعاون عبر فرق المبيعات والمالية والمنتج ونجاح العملاء. الإلمام باستغلال أدوات دعم العملاء أو البيع المدعومة بالذكاء الاصطناعي، بما في ذلك منصات ذكاء المحادثات.</span>
</div>
الأردن - عمّان
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D equivalent. Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Driver s License</p><p></p></section>
الأردن - عمّان
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D equivalent.</li><li>Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting. Experience in hotel engineering or maintenance a plus.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: Driver s License</li></ul><p></p></section>
الأردن - عمّان
<p><h4>Job summary</h4>
<p>Accountable for the quality, authenticity, consistency, and production of the Lebanese cuisine. Exhibits culinary expertise by personally performing tasks while leading the staff and managing all food-related functions. Coordinates menus, purchasing, staffing, and food preparation to deliver an authentic Lebanese dining experience. Works with the team to improve guest and employee satisfaction while maintaining the operating budget. Ensures sanitation, hygiene, and food quality standards are consistently achieved. Develops and trains the culinary team to enhance performance and results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Ensuring culinary standards and responsibilities are met for restaurant</strong></p>
<ul>
<li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.</li>
<li>Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the restaurant.</li>
<li>Communicates production needs to key personnel.</li>
<li>Assists in developing daily and seasonal menu items for the restaurant.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Follows proper handling and right temperature of all food products.</li>
<li>Estimates daily restaurant production needs.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Checks the quality of raw and cooked food products to ensure that standards are met.</li>
<li>Determines how food should be presented and creates decorative food displays.</li>
</ul>
<p><strong>Leading kitchen team</strong></p>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serving as a role model to demonstrate appropriate behaviors.</li>
<li>Ensuring and maintaining the productivity level of employees.</li>
<li>Ensures employees are cross-trained to support successful daily operations.</li>
<li>Ensures employees understand expectations and parameters.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
</ul>
<p><strong>Establishing and maintaining restaurant kitchen goals</strong></p>
<ul>
<li>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</li>
<li>Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Effectively investigates, reports and follows-up on employee accidents.</li>
<li>Knows and implements company safety standards.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Sets a positive example for guest relations.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Handles guest problems and complaints.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
<li>Participates in the employee performance appraisal process, providing feedback as needed.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</li>
</ul>
<p><strong>Additional responsibilities</strong></p>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Attends and participates in all pertinent meetings.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
الأردن - عمّان
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Use the Lockout/Tagout system before performing any maintenance work. Perform repairs on interior and exterior landscaping as well as external landscaping sprinklers. Display basic computer skills including inputting air handler schedules and making temperature changes.</p>
<p> </p>
<p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.</p>
<p> </p>
<p>PREFERRED QUALIFICATIONS </p>
<p>Education: High school diploma or G.E.D equivalent.</p>
<p>Related Work Experience: Some experience in general maintenance, exterior and interior surface preparation and painting.</p>
<p>Experience in hotel engineering or maintenance a plus.</p>
<p>Supervisory Experience: No supervisory experience. </p>
<p> </p>
<p>REQUIRED QUALIFICATIONS</p>
<p>License or Certification: Driver s License</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p><br></p></div></section>
الأردن - عمّان
<p><h4>Job summary</h4>
<p>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.</li>
<li>OR</li>
<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Ensuring culinary standards and responsibilities are met for restaurant</strong></p>
<ul>
<li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.</li>
<li>Supervises restaurant kitchen shift operations and ensures compliance with all food and beverage policies, standards and procedures.</li>
<li>Maintains food preparation handling and correct storage standards.</li>
<li>Recognizes superior quality products, presentations and flavor.</li>
<li>Plans and manages food quantities and plating requirements for the restaurant.</li>
<li>Communicates production needs to key personnel.</li>
<li>Assists in developing daily and seasonal menu items for the restaurant.</li>
<li>Ensures compliance with all applicable laws and regulations.</li>
<li>Follows proper handling and right temperature of all food products.</li>
<li>Estimates daily restaurant production needs.</li>
<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li>
<li>Checks the quality of raw and cooked food products to ensure that standards are met.</li>
<li>Determines how food should be presented and creates decorative food displays.</li>
</ul>
<p><strong>Leading kitchen team</strong></p>
<ul>
<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Leads shift teams while personally preparing food items and executing requests based on required specifications.</li>
<li>Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li>
<li>Encourages and builds mutual trust, respect, and cooperation among team members.</li>
<li>Serving as a role model to demonstrate appropriate behaviors.</li>
<li>Ensuring and maintaining the productivity level of employees.</li>
<li>Ensures employees are cross-trained to support successful daily operations.</li>
<li>Ensures employees understand expectations and parameters.</li>
<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li>
</ul>
<p><strong>Establishing and maintaining restaurant kitchen goals</strong></p>
<ul>
<li>Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.</li>
<li>Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.</li>
<li>Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.</li>
<li>Effectively investigates, reports and follows-up on employee accidents.</li>
<li>Knows and implements company safety standards.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Provides services that are above and beyond for customer satisfaction and retention.</li>
<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li>
<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li>
<li>Sets a positive example for guest relations.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Handles guest problems and complaints.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li>
<li>Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.</li>
<li>Manages employee progressive discipline procedures.</li>
<li>Participates in the employee performance appraisal process, providing feedback as needed.</li>
<li>Uses all available on the job training tools for employees.</li>
<li>Assists as needed in the interviewing and hiring of employee team members with appropriate skills.</li>
</ul>
<p><strong>Additional responsibilities</strong></p>
<ul>
<li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, or in person.</li>
<li>Analyzes information and evaluates results to choose the best solution and solve problems.</li>
<li>Attends and participates in all pertinent meetings.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
الأردن
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Ensuring Culinary Standards and Responsibilities are Met for Restaurant<br>• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.<br>• Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.<br>• Maintains food preparation handling and correct storage standards.<br>• Recognizes superior quality products, presentations and flavor.<br>• Plans and manages food quantities and plating requirements for the restaurant.<br>• Communications production needs to key personnel.<br>• Assists in developing daily and seasonal menu items for the restaurant.<br>• Ensures compliance with all applicable laws and regulations regulations.<br>• Follows proper handling and right temperature of all food products.<br>• Estimates daily restaurant production needs.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>• Checks the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented and creates decorative food displays.<br>Leading Kitchen Team<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Leads shift teams while personally preparing food items and executing requests based on required specifications.<br>• Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensuring and maintaining the productivity level of employees.<br>• Ensures employees are cross-trained to support successful daily operations.<br>• Ensures employees understand expectations and parameters.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>Establishing and Maintaining Restaurant Kitchen Goals<br>• Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.<br>• Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.<br>• Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.<br>• Effectively investigates, reports and follows-up on employee accidents.<br>• Knows and implements company safety standards.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Sets a positive example for guest relations.<br>• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.<br>• Empowers employees to provide excellent customer service.<br>• Handles guest problems and complaints.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>Managing and Conducting Human Resource Activities <br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.<br>• Manages employee progressive discipline procedures.<br>• Participates in the employee performance appraisal process, providing feedback as needed.<br>• Uses all available on the job training tools for employees.<br>• Assists as needed in the interviewing and hiring of employee team members with appropriate skills.<br>Additional Responsibilities <br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Attends and participates in all pertinent meetings.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
MedNet UAE FZ L.L.C
الأردن
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Description</span><br><span></span><p><span>MedNet Jordan is one of the leading managed care service organizations that caters to healthcare needs. We are currently seeking to hire a <strong>Senior Network Officer</strong> (on <strong>Hybrid working modules</strong> basis) with the following tasks and responsibilities:</span><br></p><br><p><span><span>·</span></span><span>Expansion of the network access modules (Geographically, Service / Specialty mix, Innovation in network access).</span></p><br><p><span><span>·</span></span><span>Train the health care service provider’s staff on product’s offerings to ensure the effective achievement of defined managed health care objectives and optimal customer satisfaction.</span></p><br><p><span><span>·</span></span><span>Communicating the network access modules to the clients (Internal and external) in an understandable and structured manner.</span></p><br><p><span><span>·</span></span><span><span>Maintaining and reviewing </span></span><span><span>internal and</span></span><span><span> on-going benchmarks of MedNet’s </span></span><span><span>medical </span></span><span><span>network.</span></span></p><br><p><span><span>·</span></span><span><span>Maintaining MedNet’s network competitiveness by expanding the network access locally as required by business needs.</span></span></p><br><p><span><span>·</span></span><span><span>Conducting provider credentialing</span></span><span><span> a</span></span><span><span>nd new provider tariff negotiations. </span><span>Lead the identification, selection, evaluation, negotiation, contracting and re - contracting process of health care service providers within the established corporate guidelines to ensure that all services are provided cost efficiently in accord to defined quality standards and procedures ensuring optimum protection for business interest.</span></span></p><br><p><span><span>·</span></span><span><span>Handling provider requests for tariff revisions to ensure a continued and sustained competitive edge to MedNet.</span></span></p><br><p><span><span>·</span></span><span><span>Study and prepare the needed requirement to evaluate provider’s reconciliation requests.</span></span></p><br><p><span><span>·</span></span><span><span>Conduct trainings and orientation programs to health care service provider in an efficient manner and as per need.</span></span></p><br><p><span><span>·</span></span><span><span>Establish and maintain excellent relationship with </span><span>health care service providers.</span></span></p><br><p><span><span>·</span></span><span><span>Manage all </span><span>health care service provider r</span><span>equests.</span></span></p><br><p><span><span>·</span></span><span><span>Ensuring information related to the provider network is accessible to end-users.</span></span></p><br><p><span><span>·</span></span><span><span>Deliver training to new staff members in order to improve their knowledge and ensure their professional development.</span></span></p><br><p><span><span>·</span></span><span><span>Support the manager in reviewing and evaluation of provider performance against benchmarks/ established performance standards and ensure timely development of performance reports in order to keep the decision makers informed about network performance while recommending areas of improvement to enhance service levels.</span></span></p><br><p><span><span>·</span></span><span><span>Ensure functional relationship between internal departments and the network team and high level of communication and efficient & timely transfer of information takes place during operations.</span></span></p><br><p><span><span>·</span></span><span><span>Assist in identify opportunities for continuous improvement of the network development, operations management, systems, processes, and practices.</span></span></p><br><p><span><span>·</span></span><span><span>Follow and implement all Network’s department policies and procedures to ensure that all relevant procedural requirements are fulfilled while delivering a quality, cost-effective service.</span></span></p><br><p><span><span>·</span></span><span><span>Support the network manager in the maintenance of monthly statistical reports to facilitate benchmarking and the performance management of network operations for management decision making</span></span></p><br><p><span><span>·</span></span><span><span>Liaison with all operational departments on health care service provider’s queries.</span></span></p><br><br> <br> <span>Qualifications</span><br><span></span><p><span><strong>Your Profile</strong></span></p><br><p><span><span>-</span><span>BA in Nursing, Pharmacy, General Medicine, or any related field.</span></span></p><br><p><span><span>-</span><span>From 4-7 years of experience in working in TPA/Medical Insurance sector.</span></span></p><br><p><span><span>-</span><span>Very good Knowledge of medical terminology.</span></span></p><br><p><span><span>-</span><span>Good knowledge in local healthcare services system is a plus.</span></span></p><br><p><span><span>-</span><span>Good knowledge and experience in Coding is a plus.</span></span></p><br><p><span><span>-</span><span>Good interpersonal and negotiation skills.</span></span></p><br><p><span><span>-</span><span>Excellent written and verbal communication skills.</span></span></p><br><p><span><span>-</span><span>Strong planning and organizational skills.</span></span></p><br><p><span><span>-</span><span>Analytical and problem solving skills.</span></span></p><br><p><span><span>-</span><span>Ability to handle stress.</span></span></p><br><p><span><span>-</span><span>Computer literacy (MS Office, Excel, PowerPoint)</span></span></p><br><p><span><span>-</span><span>Jordanian Driving license & have a car.</span></span></p><br><p><span><span>-</span></span><span><span>Willingness to travel extensively locally and internationally.</span></span></p><br><br> </div>
الأردن - عمّان
<p><h4>ملخص الوظيفة</h4>
<p>مسؤول عن الجودة والتناسق والإنتاج في مطبخ المطعم. يعرض المواهب الطهوية من خلال أداء المهام شخصيًا أثناء قيادة الفريق وإدارة جميع وظائف الطعام ذات الصلة. ينسق القوائم والشراء وتوظيف الطاقم وإعداد الطعام لمطعم الملكية. يعمل مع الفريق لتحسين رضا الضيوف والموظفين مع الحفاظ على ميزانية التشغيل. يجب ضمان تحقيق معايير النظافة والسلامة الغذائية. يطور الفريق ويدربه لتحسين النتائج.</p>
<h4>ملف المرشح</h4>
<p><strong>التعليم والخبرة</strong></p>
<ul>
<li>شهادة الثانوية العامة أو GED؛ 4 سنوات من الخبرة في المجال الطهي، الطعام والشراب، أو مجال مهني ذو صلة.</li>
<li>أو</li>
<li>درجة لمدة عامين من جامعة معتمدة في فنون الطهي، إدارة الفنادق والمطاعم، أو تخصص ذو صلة؛ سنتان خبرة في المجال الطهي، الطعام والشراب، أو مجال مهني ذو صلة.</li>
</ul>
<h4>أنشطة العمل الأساسية</h4>
<p><strong>ضمان الالتزام بالمعايير والوصفات في المطعم</strong></p>
<ul>
<li>يطوّر ويصمّم أو يبتكر تطبيقات جديدة، أفكار، علاقات، أنظمة أو منتجات، بما في ذلك مساهمات فنية للمطعم.</li>
<li>يشرف على عمليات تحول مطبخ المطعم ويتأكد من الامتثال لسياسات وإجراءات الغذاء والمشروبات.</li>
<li>يحافظ على معايير إعداد الطعام والتخزين الصحيحة.</li>
<li>يعترف بمنتجات عالية الجودة وعروضها ونكهاتها.</li>
<li>يخطط ويدير كميات الطعام ومتطلبات الترتيب للمطعم.</li>
<li>ينقل احتياجات الإنتاج إلى الأشخاص الرئيسيين.</li>
<li>يساعد في تطوير عناصر القائمة اليومية والموسمية للمطعم.</li>
<li>يضمن الامتثال لجميع القوانين والتنظيمات المعمول بها.</li>
<li>يتبع التعامل الصحيح ودرجة الحرارة المناسبة لجميع منتجات الطعام.</li>
<li>يقوم بتقدير احتياجات إنتاج المطعم اليومية.</li>
<li>يُحضِّر ويطبخ أنواع الطعام، إما بشكل منتظم أو لضيوف أو فعاليات خاصة.</li>
<li>يفحص جودة المواد الغذائية الخام والمطبوخة لضمان تحقيق المعايير.</li>
<li>يحدد كيفية تقديم الطعام ويخلق عروض طعام زخرفية.</li>
</ul>
<p><strong>قيادة فريق المطبخ</strong></p>
<ul>
<li>يشرف على أنشطة الطهاة والعمال المشاركين في إعداد الطعام وينسقها.</li>
<li>يستخدم المهارات الشخصية والتواصل لقيادة وتأثير وتشجيع الآخرين؛ يدعم اتخاذ قرارات مالية/تجارية سليمة؛ يظهر الصدق والنزاهة؛ يقود من خلال القدوة.</li>
<li>يقود فرق الورديات أثناء إعداد الطعام بشكل شخصي وتنفيذ الطلبات وفقًا للمواصفات المطلوبة.</li>
<li>يشرف ويدير موظفي مطبخ المطعم. إدارة جميع العمليات اليومية. فهم مناصب الموظفين جيدًا بما يكفي لأداء الواجبات في غيابهم.</li>
<li>يشجع ويبني الثقة والاحترام والتعاون المتبادل بين أعضاء الفريق.</li>
<li>يعمل كقدوة لعرض السلوكيات المناسبة.</li>
<li>يضمن ويحافظ على مستوى إنتاجية الموظفين.</li>
<li>يضمن تدريب الموظفين المتبادل لدعم العمليات اليومية الناجحة.</li>
<li>يضمن فهم الموظفين للتوقعات والحدود.</li>
<li>يقوم بإنشاء والحفاظ على علاقات مفتوحة وتعاونية مع الموظفين ويضمن أن يفعل الموظفون الشيء نفسه ضمن الفريق.</li>
</ul>
<p><strong>وضع والحفاظ على أهداف مطبخ المطعم</strong></p>
<ul>
<li>يحدد ويدعم تحقيق أهداف المطبخ بما في ذلك أهداف الأداء والميزانية وأهداف الفريق، وغيرها.</li>
<li>يضع إرشادات محددة وخطط لتحديد الأولويات وتنظيم وأداء أعمال تشغيل المطبخ اليومية.</li>
<li>يفهم تأثير تشغيل المطبخ على أهداف ومالية الملكية الإجمالية ويدير لتحقيق الأهداف المدرجة في الميزانية أو تجاوزها.</li>
<li>يحقق بشكل فعال في الحوادث التي يتعرض لها الموظفون ويبلغ عنها ويتابعها.</li>
<li>يعرف وطبق معايير السلامة في الشركة.</li>
</ul>
<p><strong>ضمان خدمة عملاء استثنائية</strong></p>
<ul>
<li>يقدم خدمات تفوق التوقعات لرضا واحتفاظ العملاء.</li>
<li>يدير العمليات اليومية، مع ضمان الجودة والمعايير وتلبية توقعات العملاء يوميًا.</li>
<li>يحسن الخدمة من خلال التواصل ومساعدة الأفراد على فهم احتياجات الضيوف، وتقديم التوجيه والتغذية الراجعة والتوجيه الفردي عند الحاجة.</li>
<li>يقدم مثالاً إيجابيًا لعلاقات الضيوف.</li>
<li>يؤكد رضا الضيوف خلال جميع اجتماعات القسم ويركز على التحسين المستمر.</li>
<li>يمكّن الموظفين من تقديم خدمة عملاء ممتازة.</li>
<li>يتعامل مع مشاكل وشكاوى الضيوف.</li>
<li>يتفاعل مع الضيوف للحصول على تعليقات حول جودة المنتج ومستويات الخدمة.</li>
</ul>
<p><strong>إدارة والقيام بأنشطة الموارد البشرية</strong></p>
<ul>
<li>يحدد الاحتياجات التطويرية للآخرين ويقوم بالتوجيه، والإرشاد، أو المساعدة في تحسين معرفتهم أو مهاراتهم.</li>
<li>يشارك في تدريب موظفي المطعم على عناصر القائمة بما في ذلك المكونات وطرق الإعداد والذوق الفريد.</li>
<li>يدير إجراءات الانضباط المتقدم للموظفين.</li>
<li>يشارك في عملية تقييم أداء الموظفين، وتقديم反馈 حسب الحاجة.</li>
<li>يستخدم جميع أدوات التدريب عند العمل المتاحة للموظفين.</li>
<li>يساعد عند الحاجة في مقابلات وتوظيف أعضاء فريق الموظفين ذوي المهارات المناسبة.</li>
</ul>
<p><strong>مهام إضافية</strong></p>
<ul>
<li>يوفر معلومات للمشرفين وزملاء العمل والمرؤوسين عبر الهاتف، أو كتابياً، أو حضورياً.</li>
<li>تحلل المعلومات وتقيّم النتائج لاختيار الحل الأفضل وحل المشكلات.</li>
<li>يحضر ويشارك في جميع الاجتماعات ذات الصلة.</li>
</ul>
<p>في ماريوت الدولية، نلتزم بأن نكون صاحب عمل يوفر فرص متكافئة للجميع، مرحّبين بالجميع ومتيحين الوصول إلى الفرص. نعزز بنشاط بيئة تُقدَّر وتُحتفى بالخلفيات الفريدة للأعضاء لدينا. قوتنا الكبرى تكمن في المزيج الغني للثقافة والمواهب والخبرات لأعضائنا. نحن ملتزمون بعدم التمييز على أي أساس محمي، بما في ذلك الإعاقة، حالة المحارب، أو أي أساس آخر محمي بموجب القانون المعمول به.</p>
<p>في أكثر من 100 عقار حائز جوائز حول العالم، يخلق فريق The Ritz-Carlton Ladies and Gentlemen تجارب استثنائية لدرجة أن نجمض من ضيف يبقى معنا، وتبقى التجربة معه. نجذب أفضل محترفي الضيافة في العالم الذين يصوغون ذاكرة مدى الحياة، ونؤمن بأن الجميع ينجحون عندما يتم تمكينهم من الإبداع والتفكير والتعاطف.</p>
<p>كل يوم نضع المعايير لخدمة فاخرة نادرة وخاصة حول العالم ونفخر بتقديم التميز في رعاية وراحة ضيوفنا.</p>
<p>دورك سيكون ضمان أن يتم تقديم معايير “الذهبية” The Ritz-Carlton بكل شكر وتفكير يوميًا. المعايير الذهبية هي أساس The Ritz-Carlton وهي ما توجهنا كل يوم لنكون أفضل من اليوم السابق. إنها هذه الأساسيات وإيماننا بأن ثقافتنا تقود النجاح التي جعلت The Ritz-Carlton سمعة كعلامة عالمية رائدة في الضيافة الفاخرة. كجزء من فريقنا، ستتعلم وتطبق المعايير الذهبية، مثل وعد موظفينا، وال credo وقيم الخدمة. ووعدنا لك هو أننا نقدم لك فخر بالعمل الذي تقوم به ومع من تعمل.</p>
<p>بانضمامك إلى The Ritz-Carlton، انضممت إلى محفظة علامات تجارية مع Marriott International. كن حيث يمكنك أن تقدم أفضل ما لديك من عمل، ابدأ غرضك، وانتمِ إلى فريق عالمي مدهش، وكن أفضل نسخة من نفسك.</p>