وظائف مهندس انظمة مدمجة في الأردن

<p><h4>Job summary</h4> <p>Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Recreation/Health Club, Laundry, Spa, and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues, and maximizes the financial performance of the department.</p> <p>As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner and Marriott International.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing profitability</strong></p> <ul> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes service issues and identifies trends.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> </ul> <p><strong>Managing revenue goals</strong></p> <ul> <li>Monitors Rooms operations sales performance against budget.</li> <li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li> <li>Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses.</li> <li>Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li> </ul> <p><strong>Leading operations and department teams</strong></p> <ul> <li>Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams.</li> <li>Develops systems to enable associates to understand guest satisfaction results.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li> <li>Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li> <li>Ensures associates are treated fairly and equitably.</li> <li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li> <li>Fosters associate commitment to providing excellent service, participates in daily stand-up meetings, and models desired service behaviors in all interactions with guests and associates.</li> <li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li> <li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li> <li>Solicits associate feedback, utilizes an “open door policy,” and reviews associate satisfaction results to identify and address associate problems or concerns.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and supports the Peer Review Process.</li> <li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li> <li>Champions change, ensures brand and regional business initiatives are implemented, and communicates follow-up actions to team as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>About Us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br> Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of Service Overview</h4> <p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community—built to grow with you and the world around us.</p> <h4>Business Unit Overview</h4> <p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p> <h4>Solution Unit Overview</h4> <p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert learning and development resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p> <h4>How You’ll Contribute? (Roles & Responsibilities)</h4> <p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p> <ul> <li><strong>Project Setup & Planning</strong><br> Create and maintain project IDs and profitability trackers following internal approvals.<br> Support revenue and cost phasing in collaboration with project managers.<br> Maintain revenue forecasts and client invoicing plans.</li> <li><strong>Financial Monitoring & Control</strong><br> Track project costs, vendor invoices, and expense recharges.<br> Update project financials, including revenue, cost, and margin.<br> Upload approved invoices to client portals and coordinate billing milestones.</li> <li><strong>Invoicing & Cash Collection</strong><br> Monitor accounts receivable, work in progress, and aged debt.<br> Follow up on overdue invoices and escalate payment issues as required.<br> Liaise with finance and vendors on payment status and queries.</li> <li><strong>Project Closure</strong><br> Support final financial reconciliation, accruals, and reporting.<br> Close project IDs upon completion and approval.<br> Meeting the project team across the region and ensuring financial reports are updated.</li> <li>Based on the requirements of the business, additional responsibilities as assigned.</li> </ul> <h4>What You’ll Bring</h4> <p><strong>Years of experience:</strong> 1-2 years experience in related role</p> <p><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</p> <p><strong>Technical Skills:</strong></p> <ul> <li>Project financial management, including revenue forecasting, cost tracking, work in progress and margin monitoring.</li> <li>Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.</li> <li>Experience with project setup, project IDs, billing milestones, and invoicing processes.</li> <li>Understanding of accounts receivable, aged debt, accruals, and basic financial controls.</li> <li>Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).</li> <li>Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li> </ul> <p><strong>Soft Skills:</strong></p> <ul> <li>Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.</li> <li>Effective communication skills to coordinate with project teams, finance, vendors, and stakeholders.</li> <li>Organised, proactive, and able to work independently while supporting regional teams.</li> <li>Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.</li> <li>Adaptability and willingness to take on additional responsibilities in a fast-paced environment.</li> <li>Collaborative team player with a professional and service-oriented approach.</li> </ul> <p><strong>Language Skills:</strong> Fluent in Arabic and English</p> <p><strong>Travel Requirements:</strong> No travel required</p> <h4>How You’ll Make a Difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of the PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why You’ll Love Working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<p><h4>About Us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br> Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of Service Overview</h4> <p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community—built to grow with you and the world around us.</p> <h4>Business Unit Overview</h4> <p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p> <h4>Solution Unit Overview</h4> <p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert learning and development resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p> <h4>How You’ll Contribute? (Roles & Responsibilities)</h4> <p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p> <ul> <li><strong>Project Setup & Planning</strong><br> Create and maintain project IDs and profitability trackers following internal approvals.<br> Support revenue and cost phasing in collaboration with project managers.<br> Maintain revenue forecasts and client invoicing plans.</li> <li><strong>Financial Monitoring & Control</strong><br> Track project costs, vendor invoices, and expense recharges.<br> Update project financials, including revenue, cost, and margin.<br> Upload approved invoices to client portals and coordinate billing milestones.</li> <li><strong>Invoicing & Cash Collection</strong><br> Monitor accounts receivable, work in progress, and aged debt.<br> Follow up on overdue invoices and escalate payment issues as required.<br> Liaise with finance and vendors on payment status and queries.</li> <li><strong>Project Closure</strong><br> Support final financial reconciliation, accruals, and reporting.<br> Close project IDs upon completion and approval.<br> Meeting the project team across the region and ensuring financial reports are updated.</li> <li>Based on the requirements of the business, additional responsibilities as assigned.</li> </ul> <h4>What You’ll Bring</h4> <p><strong>Years of experience:</strong> 1-2 years experience in related role</p> <p><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</p> <p><strong>Technical Skills:</strong></p> <ul> <li>Project financial management, including revenue forecasting, cost tracking, work in progress and margin monitoring.</li> <li>Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.</li> <li>Experience with project setup, project IDs, billing milestones, and invoicing processes.</li> <li>Understanding of accounts receivable, aged debt, accruals, and basic financial controls.</li> <li>Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).</li> <li>Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li> </ul> <p><strong>Soft Skills:</strong></p> <ul> <li>Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.</li> <li>Effective communication skills to coordinate with project teams, finance, vendors, and stakeholders.</li> <li>Organised, proactive, and able to work independently while supporting regional teams.</li> <li>Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.</li> <li>Adaptability and willingness to take on additional responsibilities in a fast-paced environment.</li> <li>Collaborative team player with a professional and service-oriented approach.</li> </ul> <p><strong>Language Skills:</strong> Fluent in Arabic and English</p> <p><strong>Travel Requirements:</strong> No travel required</p> <h4>How You’ll Make a Difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of the PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why You’ll Love Working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<p><h4>Established in the region for 40 years</h4> <p>PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <h4>About us</h4> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of service overview</h4> <p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community—built to grow with you and the world around us.</p> <h4>Business unit overview</h4> <p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p> <h4>Solution unit overview</h4> <p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p> <h4>How you’ll contribute (roles & responsibilities)</h4> <p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p> <ul> <li><strong>Project setup & planning</strong><br> Create and maintain project IDs and profitability trackers following internal approvals.<br> Support revenue and cost phasing in collaboration with Project Managers.<br> Maintain revenue forecasts and client invoicing plans. </li> <li><strong>Financial monitoring & control</strong><br> Track project costs, vendor invoices, and expense recharges.<br> Update project financials, including revenue, cost, and margin.<br> Upload approved invoices to client portals and coordinate billing milestones. </li> <li><strong>Invoicing & cash collection</strong><br> Monitor accounts receivable, WIP, and aged debt.<br> Follow up on overdue invoices and escalate payment issues as required.<br> Liaise with Finance and vendors on payment status and queries. </li> <li><strong>Project closure</strong><br> Support final financial reconciliation, accruals, and reporting.<br> Close project IDs upon completion and approval.<br> Meet the project team across the region and ensure financial reports are updated.<br> Based on the requirements of the business, additional responsibilities as assigned. </li> </ul> <h4>What you’ll bring</h4> <p><strong>Years of experience:</strong> 1-2 years experience in related role</p> <p><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</p> <h4>Designations & certifications</h4> <p><strong>Technical skills:</strong></p> <ul> <li>Project financial management, including revenue forecasting, cost tracking, WIP and margin monitoring.</li> <li>Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.</li> <li>Experience with project setup, project IDs, billing milestones, and invoicing processes.</li> <li>Understanding of accounts receivable, aged debt, accruals, and basic financial controls.</li> <li>Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).</li> <li>Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li> </ul> <p><strong>Soft skills:</strong></p> <ul> <li>Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.</li> <li>Effective communication skills to coordinate with project teams, Finance, vendors, and stakeholders.</li> <li>Organised, proactive, and able to work independently while supporting regional teams.</li> <li>Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.</li> <li>Adaptability and willingness to take on additional responsibilities in a fast-paced environment.</li> <li>Collaborative team player with a professional and service-oriented approach.</li> </ul> <p><strong>Language skills:</strong> Fluent in Arabic and English</p> <p><strong>Travel requirements:</strong> No travel required</p> <h4>How you’ll make a difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why you’ll love working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<p><h4>Established in the region for 40 years</h4> <p>PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <h4>About us</h4> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of service overview</h4> <p>At PwC Consulting, we lead with insight and deliver with purpose. You’ll work alongside experts across industries to design and deliver forward-looking solutions in areas such as strategy and enterprise transformation, operational excellence, digital innovation, cyber resilience, and risk management. Our reimagined operating model brings together sector-aligned, solution-led teams empowered to move fast, think boldly, and create real impact. Whether transforming finance, enabling digital change, or shaping national visions, you’ll be part of a collaborative, forward-thinking community—built to grow with you and the world around us.</p> <h4>Business unit overview</h4> <p>As part of the Management Consulting team, you’ll shape how organizations operate, perform, and grow. We deliver end-to-end consulting solutions across finance transformation, accounting transformation, workforce transformation, supply chain & efficiency transformation, enterprise solutions and capability building through PwC Academy. It’s where business performance meets human potential, backed by technology, powered by purpose.</p> <h4>Solution unit overview</h4> <p>PwC Academy is the talent and skills development business of PwC Middle East. We build capabilities at scale so governments and organizations can accelerate the region’s transformation agenda through a future-fit workforce. We are a tech-forward, people-powered community of educators, bringing together the strength of the global PwC network, our deep-rooted regional insights, and our expert L&D resources and strategic alliances, to deliver upskilling solutions that create sustained impact. At PwC Academy, we shape the future of learning – driving transformation through talent.</p> <h4>How you’ll contribute (roles & responsibilities)</h4> <p>As an L&D Project Management – Project Admin Support Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p> <ul> <li><strong>Project setup & planning</strong><br> Create and maintain project IDs and profitability trackers following internal approvals.<br> Support revenue and cost phasing in collaboration with Project Managers.<br> Maintain revenue forecasts and client invoicing plans. </li> <li><strong>Financial monitoring & control</strong><br> Track project costs, vendor invoices, and expense recharges.<br> Update project financials, including revenue, cost, and margin.<br> Upload approved invoices to client portals and coordinate billing milestones. </li> <li><strong>Invoicing & cash collection</strong><br> Monitor accounts receivable, WIP, and aged debt.<br> Follow up on overdue invoices and escalate payment issues as required.<br> Liaise with Finance and vendors on payment status and queries. </li> <li><strong>Project closure</strong><br> Support final financial reconciliation, accruals, and reporting.<br> Close project IDs upon completion and approval.<br> Meet the project team across the region and ensure financial reports are updated.<br> Based on the requirements of the business, additional responsibilities as assigned. </li> </ul> <h4>What you’ll bring</h4> <p><strong>Years of experience:</strong> 1-2 years experience in related role</p> <p><strong>Education:</strong> Bachelors or Masters in Management. Finance specialization preferred</p> <h4>Designations & certifications</h4> <p><strong>Technical skills:</strong></p> <ul> <li>Project financial management, including revenue forecasting, cost tracking, WIP and margin monitoring.</li> <li>Proficiency in MS Excel (trackers, reconciliations, phasing) and MS PowerPoint for reporting support.</li> <li>Experience with project setup, project IDs, billing milestones, and invoicing processes.</li> <li>Understanding of accounts receivable, aged debt, accruals, and basic financial controls.</li> <li>Familiarity with ERP/finance systems and client invoicing portals (e.g. SAP, Oracle or similar).</li> <li>Strong documentation and record-keeping skills aligned with audit and compliance requirements.</li> </ul> <p><strong>Soft skills:</strong></p> <ul> <li>Strong attention to detail with the ability to manage multiple tasks and deadlines accurately.</li> <li>Effective communication skills to coordinate with project teams, Finance, vendors, and stakeholders.</li> <li>Organised, proactive, and able to work independently while supporting regional teams.</li> <li>Problem-solving mindset with the ability to flag risks, discrepancies, and follow through on resolutions.</li> <li>Adaptability and willingness to take on additional responsibilities in a fast-paced environment.</li> <li>Collaborative team player with a professional and service-oriented approach.</li> </ul> <p><strong>Language skills:</strong> Fluent in Arabic and English</p> <p><strong>Travel requirements:</strong> No travel required</p> <h4>How you’ll make a difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why you’ll love working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<p><h4>About the role</h4> <p>Sarmad is a Saudi fintech group building technology, platforms, and ventures for the financial sector, with a focus on enabling financial institutions in emerging markets.</p> <p>We are hiring a brand and marketing designer to create polished visual assets for Sarmad and Thamar across social media, presentations, proposals, white papers, brochures, reports, website assets, and sales materials.</p> <h4>Job description</h4> <ul> <li>Design marketing assets for Sarmad and Thamar across digital, sales, and brand channels</li> <li>Create LinkedIn visuals, carousels, campaign assets, and leadership content visuals</li> <li>Design sales decks, proposals, brochures, one pagers, white papers, and reports</li> <li>Support website visuals, icons, diagrams, and visual layouts</li> <li>Build reusable templates and visual systems for the marketing team</li> <li>Work with content and product marketing to turn complex messages into clear visual assets</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of experience in brand design, marketing design, B2B design, fintech design, financial services design, or technology design</li> <li>Strong portfolio required showing social media design, presentations, brochures, proposals, and long form assets</li> <li>Strong command of Adobe Creative Suite, Figma, Canva, and PowerPoint</li> <li>Strong understanding of typography, hierarchy, spacing, and brand consistency</li> <li>Ability to turn complex financial and technology concepts into clear visual designs for senior B2B audiences</li> </ul> <p>Applications without relevant B2B technology, fintech, banking, investment, or financial services design work will not be considered.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Vacancy: General Accountant A leading accounting and auditing firm located in Amman, Jordan , is seeking a highly qualified and motivated General Accountant to join our professional team.<br> We are specifically looking for a candidate who has gained their core accounting experience working inside commercial and industrial companies .<br> Key Responsibilities: Oversee and manage day-to-day accounting operations for clients and ensure financial accuracy.<br> Prepare, review, and post journal entries, bank reconciliations, and general ledger activities.<br> Handle accounting functions related to industrial and commercial client operations , including cost accounting, inventory valuation, and supply chain financials.<br> Monitor accounts receivable/payable and follow up on aging reports.<br> Assist in the preparation of monthly/annual financial statements, closing procedures, and tax filings.<br> Job Requirements: Bachelor’s degree in Accounting, Finance, or a related field.<br> Minimum of 3 years of solid, proven experience in general accounting.<br> Essential: Previous corporate experience working directly within Industrial and Commercial companies .<br> High proficiency in using professional accounting software, ERP systems, and advanced MS Excel.<br> Strong analytical, problem-solving, and time-management skills.<br> Ability to work effectively under pressure and deliver accurate financial reports on time.<br> How to Apply: If you meet the requirements, please apply through one of the following methods: Apply via Application Link Apply via Email: Send your updated CV to cv@taj-hr.<br>com (Please mention "General Accountant" in the email subject line).<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job purpose</h4> <p>Exists to design and develop high-quality SharePoint applications (Online or on-premises) to serve the business need. Develop new features and infrastructure development in support of rapidly emerging business and project requirements. Assume leadership of new projects from conceptualization to deployment. Ensure application performance, uptime, and scale, maintaining high standards of code quality and thoughtful application design. Select and work with the best SDLC model for different digital solutions required from the internal customer. Adhere to best practices and pursue continued learning opportunities.</p> <h4>Key accountability areas</h4> <p><strong>Deployment:</strong><br> Oversee the SharePoint user access and application deployment.</p> <p><strong>SharePoint technologies:</strong><br> Maintain and help administer SharePoint 2013 and SharePoint Online, including daily monitoring, troubleshooting, and performance analysis.<br> Perform typical administrative activities such as backup, restore, site creation, and user issue resolution.</p> <p><strong>Configuration:</strong><br> Configure and maintain document libraries, lists, and WSS site collections and deploy SharePoint at the enterprise level in a distributed environment.<br> Participate in the gathering of requirements and documentation from non-technical business users.</p> <p><strong>Development:</strong><br> Work with business users to gather requirements, write specifications, and code changes needed to install and support SharePoint customization, changes, and enhancements.<br> Apply industry-standard object-oriented programming best practices and design patterns.<br> Develop, test, and refine the applications to meet stakeholder requirements and establish user interface design.<br> Isolate, diagnose, repair, and resolve software problems.</p> <p><strong>Design:</strong><br> Create logical and functional software code in a variety of languages, particularly those related to SharePoint.<br> Create functional design documents, translate the business requirements into system requirements, create a prototype of recommended solutions, demo to the users, and implement the solution including new site creation, configuration, and custom workflows.</p> <p><strong>Coaching and mentoring:</strong><br> Provide the necessary technical guidance and support for junior consultants to ensure the team can produce high-quality technical solutions with a very low defect rate while meeting deadlines.<br> Provide general program management and consulting tasks to support the other areas of the governance team with business planning.</p> <h4>Role accountability</h4> <p><strong>HR proficiency:</strong><br> Ability to obtain updated soft and technical skills related to the job.</p> <p><strong>Delivery:</strong><br> Perform the planned activities to meet the operational and development targets as per delivery schedules.<br> Utilize resources effectively to achieve objectives within efficient cost and time.<br> Provide a periodic report formatted by detailing the deviation and execution of planned tasks.</p> <p><strong>Problem-solving:</strong><br> Solve any related problems that arise and escalate any complex operational issues.</p> <p><strong>Quality:</strong><br> Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.</p> <p><strong>Business process improvements:</strong><br> Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.</p> <p><strong>Compliance:</strong><br> Comply with related policy and procedures and work instructions.</p> <p><strong>Health, safety, and environment:</strong><br> Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.</p> <h4>Academic qualification</h4> <p>Bachelor degree in Information Technology or any relevant field</p> <h4>Work experience</h4> <p>4 to 6 years</p> <h4>Technical / functional competencies</h4> <ul> <li>Applications development standards and procedures</li> <li>Applications knowledge</li> <li>Applications system analysis</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language.</p> <p>Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> Technical, trade, or vocational school degree.</li> <li><strong>Related work experience:</strong> At least 2 years of related work experience.</li> <li><strong>Supervisory experience:</strong> At least 2 years of supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.</p> <p>In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Complete the life safety checklist, including the fire-pump run test and generator run test. Inspect fire sprinkler valves and alarm systems. Assist in development of disaster response protocols. Respond and attend to guest repair requests.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and assist individuals with disabilities. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Speak with others using clear and professional language.</p> <p>Visually inspect tools, equipment, or machines. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight. Stand, sit, or walk for an extended period of time. Move up and down stairs and/or service ramps. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualifications</h4> <ul> <li><strong>Education:</strong> Technical, trade, or vocational school degree.</li> <li><strong>Related work experience:</strong> At least 2 years of related work experience.</li> <li><strong>Supervisory experience:</strong> At least 2 years of supervisory experience.</li> <li><strong>License or certification:</strong> None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.</p> <p>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.</p> <p>In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span>As a valued employee of the British Council, you already help us deliver our mission to support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></p><br><br><p><span><span>You are part of our organisation in over 200 countries and territories and where we are on the ground in more than 100 countries.</span></span></p><br><br><p><span><strong><span><span>We connect. We inspire.</span></span></strong></span></p><br><br><p><strong><u>Role purpose:</u></strong></p><br><br><p>The Head of English and School Education will support the development and delivery of a strategic portfolio of partnerships, programmes, and contracts across mixed funding streams and business models. They will ensure an overall balance of impact and financial sustainability, deliver country outcomes, and support the Country Director to ensure that benefit is achieved in country and for the UK and is suitably communicated.</p><br><br><p>The role holder with lead the English and School Education (ESE) portfolio of School Systems, Empowerment, and English Connects. They will lead contracts and programmes in-country, providing technical sector expertise, overseeing business development, and delivering quality, compliant implementation of programmes and contracts.</p><br><br><p>The role holder will share knowledge, expertise, and best practice from the country with the global ESE teams and externally.</p><br><br><p><strong><u>Role Accountabilities:</u></strong></p><br><br><p><span>This role is responsible for leading the English and School Education business in a country by turning the British Council’s global strategy into local action plans that deliver both impact and financial success. The person works closely with local and global leaders to analyse market trends, performance data, and opportunities, then develops annual business plans, sets targets, monitors progress, and takes corrective action when needed. They also ensure projects create meaningful benefits through partnerships and contribute to our wider strategic objectives.</span></p><br><br><p><span>A key part of the role is providing strong leadership to the team. This includes setting a clear vision, developing staff capabilities, managing performance, and creating an inclusive, diverse, and supportive working environment. The role also involves building relationships with governments, educational institutions, partners, and other stakeholders to identify opportunities, strengthen the British Council’s reputation, and support long-term growth.</span></p><br><br><p><span>Where appropriate and in line with the Cultural Engagement integrated income plan, the individual leads business development activities such as reviewing and approving proposals, making investment and contracting decisions, negotiating partnerships, and ensuring opportunities align with overall strategic goals. They oversee market research, competitor analysis, monitoring and evaluation processes, and use insights to improve programmes and business performance. They also represent the British Council in external forums, provide expert advice, and help influence education policies and practices.</span></p><br><br><p><span>Additionally, the role is accountable for financial and commercial performance, including reporting on income, expenditure, results, and impact against targets. A strong commitment to equality, diversity, inclusion, and anti-racism is essential, ensuring all colleagues feel valued, supported, and treated fairly while promoting a positive workplace culture.</span></p><br><br><br><p><strong>Role specific knowledge and experience</strong></p><br><br><p><strong>Essentials</strong></p><br><br><ul><li>University degree or equivalent in a relevant subject or discipline</li><li><span>Experience in a leadership role&nbsp;which involves&nbsp;oversight and accountability for&nbsp;leading and/or developing and&nbsp;delivering capacity building education&nbsp;programmes</span></li></ul><ul><li><span>Proven track record and strong experience in designing and managing English language-focused education programmes in the country where this role is based which deliver outcomes for all boys and girls </span></li><li><span>Experience of leading proposals/bids for international development education programmes which deliver results in partnership with national / federal Ministries of Education.</span></li><li><span>Good evidence of designing and implementing stakeholder engagement strategies and stakeholder management of diverse groups of stakeholders (including multilateral agencies, donors, government officials, partners, academics)</span></li><li><span>Established credibility in the field of English language </span><span>education including evidence of thought leadership within the sector</span></li></ul><br><p><strong><span>Desirables </span></strong></p><br><br><ul><li>Demonstrable understanding of broader education policies and issues as relevant to the country context</li><li>Able to plan and manage dissemination of global thought leadership outputs, such as publications</li><li>Experience of designing and leading teacher education projects, including online</li></ul><br><p><strong>Important Information</strong></p><br><br><ul><li>British Council Pay Band: 8</li><li>Department: Cultural Engagement</li><li>Contract type: Two year fixed term contract renewable upon agreement&nbsp;</li><li>Working location: Jordan</li><li>Proof of Identity requirements/right to work in country: Candidates should ensure they have the legal right to live and work in the country where the role is based.&nbsp;Visa sponsorship and relocation&nbsp;assistance&nbsp;are not provided.&nbsp;</li><li><strong><span>Closing Date: 27 September 2026 (23.59 IST)</span></strong></li></ul><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><strong><span><span>Equality, Diversity and Inclusion Statement</span></span></strong></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><strong><span><span>Safeguarding Statement</span></span></strong></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Join One of the Fastest-Growing Online Education Companies in the World At ELVTR, we're transforming online education by connecting ambitious professionals with industry leaders from companies like Nike, Netflix, Google, Amazon, and more.<br> Since launching in 2020, we've grown into a global learning community with over 300 expert instructors, delivering more than 200 live online courses across 12 industries.<br> To date, we've helped 22,000+ graduates worldwide gain the skills, confidence, and connections needed to advance their careers.<br> Now we're looking for an experienced Sales Retention Manager to help us build lasting relationships with our learners while maximizing customer satisfaction and long-term revenue.<br> If you're passionate about customer experience, thrive in a fast-paced environment, and enjoy finding solutions that create value for both customers and the business, we'd love to meet you.<br> This is a full-time, remote role with a working schedule for this role will be 9AM-6 PM EST.<br> Why This Role Is Different At ELVTR, customer relationships don't end after enrollment—they're just beginning.<br> As our Lead Retention Specialist, you'll play a critical role in protecting the customer experience while driving sustainable business growth.<br> You'll take ownership of our retention strategy, helping customers find the best possible solutions while reducing refunds, recovering revenue, and improving long-term customer loyalty.<br> Working closely with Sales, Finance, Customer Success, Billing, and Operations, you'll use data, empathy, and strategic thinking to continuously improve our retention processes and outcomes.<br> You'll Love This Role If You: Enjoy solving complex customer challenges with creative solutions Thrive in a fast-paced, KPI-driven environment Are an exceptional negotiator who can create win-win outcomes Love using data to improve processes and business performance Enjoy coaching others and sharing best practices Are highly organized and take ownership of your work Communicate confidently with customers and cross-functional teams Believe outstanding customer experiences drive long-term business success What You'll Do Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions Recover overdue installment payments by proactively engaging customers and resolving billing-related issues Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience Identify opportunities to automate retention processes and improve operational efficiency Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses What We Offer Competitive Compensation :Competitive salary,Performance-based bonuses,Opportunities for career advancement as ELVTR continues to grow globally Learn and Grow :Free access to ELVTR courses,Ongoing professional development opportunities,Career growth within one of the world's fastest-growing online education companies Remote-First Culture: Work from wherever you're most productive, Flexible and supportive work environment,Collaborative international team Health &amp; Wellbeing: Gym membership reimbursement,Mental health support, Generous paid vacation allowance Why Join ELVTR?<br> Make an Impact: Every course you help create empowers professionals to build new skills, advance their careers, and unlock opportunities they never thought possible.<br> Grow Your Career:We're committed to developing our people.<br> As ELVTR continues to expand globally, you'll have opportunities to grow professionally, take on new challenges, and shape the future of online education.<br> Join a Winning Team: Work alongside passionate educators, creators, marketers, and innovators who are committed to delivering world-class learning experiences and making education more accessible around the world.<br> Ready to Help Shape the Future of Online Learning?<br> If you're looking for more than just another customer retention role—if you want to build meaningful customer relationships, solve complex challenges, and make a measurable impact on both learners and business growth—we'd love to hear from you.<br> Apply today and become part of ELVTR's next chapter of growth.<br> ELVTR is proud to be an equal opportunity employer committed to creating a diverse and inclusive workplace for all.<br> What We're Looking For 3+ years of experience in Sales Retention, Customer Retention, Customer Success, or a related field, preferably in a senior or lead role Excellent English communication skills, both written and spoken Proven experience supporting customers in the US market Strong negotiation and objection-handling skills with a track record of reducing refunds and recovering revenue Experience managing refund requests, payment recovery, billing issues, and installment collections Ability to navigate difficult customer conversations with empathy while protecting company interests A data-driven mindset with the ability to analyze retention metrics and identify opportunities for improvement Strong ownership, problem-solving, and decision-making skills Excellent organizational skills and attention to detail Experience collaborating with Sales, Billing, Finance, Customer Success, and other cross-functional teams Previous leadership, mentoring, or process improvement experience is a strong plus Nice to Have Experience in the online education or EdTech industry Experience in high-ticket B2C sales environments Previous experience leading or mentoring a retention team Familiarity with CRM platforms such as HubSpot, Salesforce, or similar systems Experience working with subscription or installment payment models Knowledge of billing operations, chargebacks, and payment recovery processes Experience analyzing customer retention metrics to drive business improvements Comfortable working in a fast-paced, performance-driven environment Experience collaborating across Sales, Finance, Product, and Customer Success teams Familiarity with AI-powered customer support or sales tools, including conversation intelligence platforms</span> </div>