مدير نظم

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Systems Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure in both Windows and Linux environments. This role ensures that IT systems run efficiently and securely, serving the needs of the organization. The candidate will work with various teams to design and implement solutions that enhance IT service delivery.</p><p><strong>Primary Duties and Responsibilities</strong></p><p><strong>System Administration (Windows &amp; Linux):</strong></p><ul><li>Manage and maintain both Windows Server and Linux environments, ensuring high availability, security, and performance.</li><li>Install, configure, and update server operating systems, applications, and related infrastructure.</li><li>Monitor server health, performance, and security to identify and resolve potential issues.</li><li>Perform system backups, restore operations, and disaster recovery planning.</li><li>Manage user accounts, permissions, and access control on both Windows and Linux systems.</li></ul><p><strong>Security &amp; Compliance:</strong></p><ul><li>Implement and maintain security protocols, patch management, and vulnerability assessments for both environments.</li><li>Ensure systems comply with relevant industry standards and regulations (e.g., SOC2, PCI-DSS , GDPR).</li><li>Administer Active Directory (AD) and domain security policies on Windows systems.</li></ul><p><strong>Networking &amp; Infrastructure:</strong></p><ul><li>Collaborate with network and security teams to optimize system integrations and improve IT infrastructure resilience.</li></ul><p><strong>Automation &amp; Scripting:</strong></p><ul><li>Develop and maintain automation scripts for routine tasks using PowerShell, Bash, Python, or other scripting languages.</li><li>Automate system deployments, monitoring, and updates for both Windows and Linux environments.</li></ul><p><strong>Virtualization &amp; Cloud:</strong></p><ul><li>Manage virtualization platforms such as VMware, Hyper-V, or other hypervisors.</li><li>Support cloud infrastructure (e.g., AWS, Azure) as part of a hybrid environment, managing servers and services deployed in the cloud.</li><li>Migrate workloads between on-premises and cloud platforms when needed.</li></ul><p><strong>Technical Support &amp; Troubleshooting:</strong></p><ul><li>Provide advanced troubleshooting support for system issues, ensuring timely resolution of critical incidents.</li><li>Collaborate with helpdesk and other IT staff to provide technical assistance and training to end-users.</li><li>Document system configurations, procedures, and troubleshooting guides for future reference.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).</li><li>3-5 years of experience as a Systems Administrator or similar role, with experience managing both Windows and Linux environments.</li><li>Strong knowledge of Windows Server (Active Directory, Group Policy, DNS, DHCP) and Linux distributions (Red Hat, Ubuntu, CentOS).</li><li>Proficiency with scripting and automation using PowerShell, Bash, or Python.</li><li>Experience with virtualization technologies (e.g., VMware, Hyper-V).</li><li>Familiarity with cloud environments (AWS, Azure, or GCP).</li><li>Solid understanding of networking concepts and protocols (e.g., TCP/IP, DNS, VPN).</li><li>Relevant certifications are a plus (e.g., Microsoft Certified: Windows Server, CompTIA Linux+, Red Hat Certified System Administrator, AWS Certified SysOps Administrator).</li><li>Requires occasional on-call support for critical system incidents and maintenance during off-hours.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>The Systems Administrator II is responsible for the administration and operational support for servers, workstations and applications in a Windows Active Directory environment. The candidate must be able to coordinate, troubleshoot and oversee system backups, hardware installation, software installation, and system upgrades. The position will require individuals to solve complex technology problems, providing solutions and mentorship to internal and external customers that will have a positive impact on the day-to-day efficiencies. Maintain exceptional conduct, discipline, and communicate effectively with a diverse work force to perform assigned tasks.</p><p>Program: OMDAC-SWACA</p><p>This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Requires an active Secret Clearance</li><li>Bachelor s Degree in Information Technology (IT)</li><li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: BASELINE: Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst ( Cannot be used as a dual qualifier ) CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner COMPUTING ENVIRONMENT (CE): CompTIA: Server+ CompTIA: CySA+ ce: Cybersecurity Analyst ( Cannot be used as a dual qualifier ) Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Productivity Solutions Expert Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator</li><li>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</li><li>The Systems Administrator II is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.</li><li>The Systems Administrator II must be able to apply extensive knowledge of a variety of the IA field s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.</li><li>Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.</li><li>Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools.</li><li>Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br> <br> <strong>Responsibilities</strong> <br> <br> <ul> <li>Operates and maintains all aspects of server administration to include, but is not limited</li> <li>to, Microsoft 2008 Active Directory, Windows Internet Name Service (WINS), Domain Name System (DNS), Domain Host Configuration Protocol (DHCP), print queues, etc.</li> <li>Responsible for the daily administration of Exchange servers (2008 or higher) and Outlook Web Access (OWA).</li> <li>Management of Microsoft Systems Management Server (SMS), Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM), and Microsoft Windows Server Update Services (WSUS).</li> <li>Uses VERITAS Backup Exec to conduct file server backup and restores.</li> <li>Maintains systems availability and performs regular maintenance on equipment.</li> <li>Proficient at hardware maintenance and troubleshooting of various vendor server platforms including Dell, HP, LTO tape library, fiber switch, and SANs.</li> <li>Maintains antivirus and security requirements by the US Army standards and regulations.</li> <li>Provides user and Microsoft Exchange account maintenance as required.</li> <li>Establishes shift schedules.</li> <li>Performs employee appraisals, training records and is well versed with the V2X Leadership guide.</li> <li>Performs other duties and assignments as required.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <ul> <li> <strong>Qualifications</strong> </li> <li> <strong> <u>Security Clearance:</u> </strong> <ul> <li>Requires an active Secret Clearance</li> </ul> </li> <li> <strong>Education / Certifications:</strong> <em>One-year related experience may be substituted for one year of education if degree is required.</em> <ul> <li>Bachelor s Degree in Information Technology (IT)</li> <li>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li> <li>The authorized certifications for this job title are listed as follows:</li> </ul> </li> <li><br></li></ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <strong>Core Responsibilities</strong> </div> <div> The following responsibilities cover the day-to-day scope of the role. Skillup-specific operational detail is captured separately in the next section.<br> </div> <div> <strong>1. CRM Management &amp; Data Integrity</strong> </div> <div> Own and maintain the HubSpot CRM as the primary system administrator:<br> </div> <ul> <li>Maintain accurate, clean, and consistently structured contact, company, and deal records across all lifecycle stages.</li> <li>Define and enforce data entry standards and field usage conventions to prevent duplication and inconsistency.</li> <li>Conduct regular database audits to identify and resolve data quality issues, outdated records, and inactive contacts.</li> <li>Manage user access, permissions, and CRM settings to ensure the system remains organised and secure.</li> </ul> <div> <strong>2. Lead Management &amp; Nurturing</strong> </div> <div> Act as the operational hub between marketing-generated leads and sales follow-up:<br> </div> <ul> <li>Oversee the full lead lifecycle from initial capture through qualification, assignment, nurturing, and handoff to sales.</li> <li>Build and maintain lead scoring models to prioritize high-intent leads for faster sales response.</li> <li>Set up and monitor lead assignment rules to ensure the right lead reaches the right person at the right time.</li> <li>Track and reduce lead leakage by identifying points in the funnel where leads drop out or go unattended.</li> </ul> <div> <strong>3. Marketing Automation &amp; Workflows</strong> </div> <div> Design and manage automations that make the marketing and sales process faster, smarter, and more consistent:<br> </div> <ul> <li>Build HubSpot workflows covering enrolment triggers, follow-up sequences, internal notifications, lifecycle stage transitions, and deal creation.</li> <li>Create and manage email and SMS sequences, including welcome flows, re-engagement campaigns, post-event follow-ups, nurturing tracks, and sales outreach cadences.</li> <li>Automate repetitive manual tasks across marketing and sales to reduce time-to-action and improve consistency.</li> <li>Regularly audit and optimize existing automations to remove redundancy, resolve errors, and improve performance.</li> </ul> <div> <strong>4. Reporting &amp; Performance Analysis</strong> </div> <div> Turn CRM data into actionable insights for leadership, marketing, and sales:<br> </div> <ul> <li>Build and maintain dashboards and reports in HubSpot tracking lead volume, conversion rates, pipeline health, email performance, and campaign ROI.</li> <li>Identify conversion bottlenecks in the funnel and make data-backed recommendations for improvement.</li> <li>Support marketing campaign tracking by ensuring UTM parameters, form submissions, and source data are captured and attributed accurately.</li> <li>Deliver the regular reporting cadence to leadership (detailed in the BD &amp; Sales section below).</li> </ul> <div> <strong>5. Cross-Team Collaboration</strong> </div> <div> This role sits at the intersection of marketing and sales, success depends on strong collaboration:<br> </div> <ul> <li>Work with the marketing team to ensure campaigns are properly configured in HubSpot, with correct segmentation, enrolment, and tracking.</li> <li>Work with the sales team to understand pipeline needs, friction points, and feedback on lead quality.</li> <li>Participate in marketing-sales alignment meetings and act as the CRM voice in planning discussions.</li> <li>Train and support team members on HubSpot usage, best practices, and new features as they are rolled out.</li> </ul> <div> <strong>6. HubSpot BD &amp; Sales Operations Skillup-Specific Scope</strong> </div> <div> Skillup MENA operates a high-volume BD and Sales cycle across the GCC. The responsibilities below are unique to our environment and go beyond standard CRM administration. Where they expand on a topic already introduced above, they are the operational source of truth.<br> </div> <div> <strong>7. Lifecycle Stage Framework &amp; Governance</strong> </div> <div> Skillup operates a single, unified lifecycle stage framework across contacts and companies:<br> </div> <ul> <li><strong>Framework:</strong>Lead BD Qualified Lead SQL Opportunity Customer Unqualified Contact.</li> <li>Maintain and enforce this framework across the BD pipeline. Build and manage the workflows that automate stage transitions based on deal creation, meeting outcomes, and activity triggers, including the Clear-then-Set pattern for backward stage movements and ongoing suppression of unused custom stages.</li> <li>Monitor Opportunity stage bloat, run monthly checks to identify contacts sitting in Opportunity with no open deal, and trigger the appropriate reclassification workflow (BD Qualified Lead for recently active contacts; Lead for stale or never-contacted records). Target: Opportunity stage should only contain contacts with an active open deal.</li> <li>Manage and grow the Unqualified Contact segment, ensure disqualified leads, Closed Lost deal contacts, and 7-touch-no-response BD leads are correctly reclassified and suppressed from active sequences, with a re-engagement eligibility check after 6 months.</li> </ul> <div> <strong>8. BD Pipeline &amp; Lead Object Management</strong> </div> <ul> <li>Own the Lead object setup in HubSpot, ensure all BD reps create Lead records correctly linked to contacts and companies, and that all outreach activities (calls, notes, emails) are logged from inside the Lead record to enable Lead-level reporting.</li> <li>Implement and maintain the BD 7-touch cadence SOP in HubSpot Sequences build country-specific and industry-specific email sequences (KSA, UAE, Qatar, Oman, Kuwait) aligned to the BD outreach playbook, with correct enrolment logic, suppression lists, and reply-triggered notifications to company owners.</li></ul><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> <strong>Essential</strong> <ul> <li>Minimum 2 years of hands-on experience in CRM management, marketing automation, or a closely related RevOps role.</li> <li>Proven experience using HubSpot CRM, contacts, companies, deals, pipelines, and properties.</li> <li>Experience building and managing HubSpot workflows and automation sequences.</li> <li>Strong understanding of lead management principles: scoring, segmentation, lifecycle stages, and nurturing.</li> <li>Solid analytical skills, comfortable working with data, building reports, and deriving insights.</li> <li>Excellent attention to detail, particularly around data accuracy and process documentation.</li> <li>Strong communication skills, able to translate technical CRM concepts into clear guidance for non-technical colleagues.</li> </ul> <strong>Preferred</strong> <ul> <li>HubSpot Marketing Hub experience, managing email campaigns, forms, landing pages, and campaign reporting.</li> <li>HubSpot certifications (CRM, Marketing, Sales, or RevOps tracks).</li> <li>Familiarity with Revenue Operations (RevOps) concepts and marketing-sales alignment frameworks.</li> <li>Experience integrating HubSpot with third-party tools such as call platforms (e.g., Maqsam), enrichment tools (Lusha, SignalHire), LinkedIn Sales Navigator, or calendar systems.</li> <li>Knowledge of sales funnel optimization and conversion rate improvement methodologies.</li> <li>Experience creating and maintaining CRM documentation and SOPs.</li> </ul> </div><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Are you ready to take the lead in driving technical excellence?<br> Optimiza is looking for a dynamic and engaging Technical Team Leader to inspire and guide our talented team of engineers and developers.<br> As the Technical Team Leader, you will play a pivotal role in shaping project success, fostering collaboration, and delivering cutting-edge solutions that exceed client expectations.<br> Key Responsibilities: Lead, mentor, and motivate a team of technical professionals to achieve project goals with a passion for quality and innovation.<br> Plan, coordinate, and oversee technical project deliverables while ensuring timely and successful completion.<br> Collaborate closely with stakeholders, project managers, and cross-functional teams to align technical efforts with business objectives.<br> Drive continuous improvement by encouraging knowledge sharing, adopting best practices, and promoting a culture of learning.<br> Identify risks and challenges early and implement effective solutions to keep projects on track.<br> Communicate complex technical concepts clearly and engagingly to both technical team members and non-technical stakeholders.<br> Stay ahead of the curve by keeping up with the latest technology trends and integrating relevant advancements into team practices.<br> Annual Bonus Class A Health Insurance Training &amp; Development Performance Bonus Bachelor’s degree in Computer Science, Engineering, or related field.<br> Years of experience : 6+ years Technical knowledge : system admin, good knowledge in windows, Linux and networking ( infrastructure support background ) Good troubleshooting skills include networking and System administration.<br> Customer support job experience.<br> Note to have : API traffic flow knowledge Database Active directory &amp; group policy</span> </div>

<p><h4>Description</h4> <p>We are seeking a skilled IT infrastructure systems associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.</p> <h4>Responsibilities</h4> <ul> <li>Provide first and second-level IT support via phone, email, chat, or in-person.</li> <li>Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).</li> <li>Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).</li> <li>Install, configure, and maintain laptops, printers, and peripherals.</li> <li>Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.</li> <li>Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).</li> <li>Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).</li> <li>Support virtualization technologies (VMware, Hyper-V) as needed.</li> <li>Educate users on IT best practices and security policies.</li> <li>Collaborate with senior IT staff on infrastructure projects.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years of experience in system admin, IT support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration.</li> <li>Bachelor’s degree in computer science, information technology, or a related field.</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers.</li> <li>Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.</li> <li>Familiarity with ticketing systems and ITIL processes.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).</li> <li>Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service skills.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are seeking a skilled IT infrastructure systems associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.</p> <h4>Responsibilities</h4> <ul> <li>Provide first and second-level IT support via phone, email, chat, or in-person.</li> <li>Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).</li> <li>Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).</li> <li>Install, configure, and maintain laptops, printers, and peripherals.</li> <li>Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.</li> <li>Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).</li> <li>Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).</li> <li>Support virtualization technologies (VMware, Hyper-V) as needed.</li> <li>Educate users on IT best practices and security policies.</li> <li>Collaborate with senior IT staff on infrastructure projects.</li> </ul> <h4>Requirements</h4> <ul> <li>1-3 years of experience in system admin, IT support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration.</li> <li>Bachelor’s degree in computer science, information technology, or a related field.</li> </ul> <h4>Preferred Skills</h4> <ul> <li>Hands-on experience with Windows Server (2016/2019/2022) and/or Linux servers.</li> <li>Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.</li> <li>Familiarity with ticketing systems and ITIL processes.</li> <li>Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).</li> <li>Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).</li> <li>Strong troubleshooting and problem-solving skills.</li> <li>Excellent communication and customer service skills.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop and implement effective recruitment processes in collaboration with the HR and Recruitment team</p><p>Collaborate with hiring managers to identify job requirements and draft detailed job descriptions</p><p>Screen resumes and applications and conduct initial phone screenings to create a shortlist of qualified candidates</p><p>Schedule and coordinate interviews with the hiring managers and other stakeholders</p><p>Track and analyze recruiting metrics (eg. Time to hire, source of hire) to optimize the recruitment process and provide regular updates to HR Director, EMEA</p><p>Foster long-lasting relationships with potential candidates for future job openings</p><p>Keep abreast of trends and innovative recruiting techniques</p><p>Partner with Marketing to promote our Company culture and technical opportunities on social media, at career fairs and through online communities.</p><p>Energetic with strong interpersonal skills; team player.</p><p>Excellent English oral and written communication skill; proficient in use of, Word and Excel</p><p>Effective negotiation skills.</p><p>Ability to handle sensitive and confidential information appropriately</p><p>Experience with various interview formats, including phone screening calls, in-person interviews, and group video interviews</p><p>Ability to work with multiple stakeholders in a fast-paced organization</p><p>Strong organizational and time-management skills</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor’s degree in Human Resources, Business Administration or related field.</li><li>Proven experience as a recruiter, either in-house or at a staffing agency.</li><li>Proficiency in social media, resume databases, and professional networks (Linkedin, job boards etc)</li><li>Strong understanding of full-cycle recruitment processes and candidate selection methods.</li><li>Minimum of 2-4 years experience (internships, co-op programs or part time roles in recruitment or Human Resources are considered).</li><li>Experience within a technical industry or a technical role is advantageous.</li><li>Basic understanding of technical roles eg. Software Engineering, Data Science, Database Engineering, Systems Administrator and similar roles.</li><li>Experience of UK/USA and Europe recruiting</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Proactively manages the service desk operations and supervises the ADPE Technicians I in the performance of their duties. Provides professional laptop and desktop support as well as customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair facility as appropriate. Installs, troubleshoots, configures and repairs software issues for Windows operating systems (OS) and Microsoft Office 2007. Troubleshoots and resolves network connectivity issues at the desktop level. Join personal computers (PCs) to local domains as required. Configures local PC connections to network printers. Performs custom transmission control protocol, internet protocol (TCP/IP) configurations of desktops as required. Troubleshoots Microsoft Exchange Server connectivity issues. Installs and troubleshoots other software and peripheral devices as required by the customer. Trains ADPE technicians on how to baseline systems and troubleshoot computers on the network.Performs other Service Desk functions as required. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position. Responsibilities Proactively oversees and manages the ADPE operations and staff. Acts as an escalation point where difficult or controversial calls are received. Provides senior level technical support to the ADPE staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for remedy incidents that cannot be immediately resolved in ADPE. Installs, configures, and maintains DOD-approved communications software on government computers and configures the network to allow proper user access. Installs and configures network printers. Responsible for both classified and unclassified computer system stability using DOD approved, Government-furnished operating systems and software. Joins client computers to Microsoft Active Directory domains. Configures Microsoft Outlook and manages personal folders in all versions of Outlook. Installs, configures, and maintains security software on military computer systems. Repairs and maintains desktop and laptop hardware. Performs other duties and assignments as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Qualifications</b>: Security Clearance: Requires an active Secret Clearance Education / Certifications: One year of related experience may be substituted for one year of education if degree is required. Degree in Information Technology (IT) or a related field is preferred. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: BASELINE: Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: A+ ce CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024) CompTIA: CySA+ ce: Cybersecurity Analyst CompTIA: Network+ ce CompTIA: Security+ ce CompTIA: SecurityX ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP (or Associate): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner COMPUTING ENVIRONMENT (CE): CompTIA: Server+ Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Productivity Solutions Expert Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Microsoft: MD-100: Windows Client Microsoft: MTA: Microsoft Technology Associate Microsoft: MTA: Windows Server Administration Fundamentals Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree. The ADPE/Service Desk Administrator II is required to be an expert in all functions IAT Level I positions relating to a Windows Server operating system environment. The ADPE/Service Desk Administrator must be able to apply extensive knowledge of a variety of the IA field s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems. Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment. At least two years of supervisory or lead experience is preferred. Experience with a customer service-oriented company. SUPERVISORY / BUDGETARY RESPONSIBILITIES At least two years of supervisory or lead experience is preferred. Update proprietary applications regarding: Update section employee daily status, leave, sick, on site, etc. Verify and track accomplishment of section monthly or quarterly safety and compliance training Purge section employee expired certifications Verify section employee compliance training in Virtual Training Record Verify section vehicle logs are being kept accurately and uploaded Ensure section personnel are maintaining their 8570 / 8140 certifications Review weekly training compliance reports for accomplishment prior to suspense. Review and approve leave forms ensuring before approval all compliance training is current. Coordinate transportation and integration of new and returning employees. Document and promptly counsel poor performance and policy violations. Enforce all V2X, GO 1, and dress code policies. Provide annual employee appraisal feedback in a professional and constructive manner. Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism. Ensure the safety of personnel and monthly safety inspections are properly conducted. Communicate effectively up and down the chain of command. Manage work schedules. Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC) Work with employees and HR when emergencies or abnormal circumstances occur. To the best of your ability render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism.</p><p></p></section>