وظائف أعضاء هيئة تدريس في الأردن 2026

من ٠ إلى ٠ سنة بيت.كوم

Bank Reconciliation Team Member

On-site - الأردن ٢١ يوليو ٢٠٢٦

المحاسبة والمالية والبنوك

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role We are looking for a highly motivated and passionate candidate to be Supporting in Finance projects, in addition to handling bank related financial issues as well as recording and reviewing financial transactions, performing banks reconciliations, preparing banking account reports, calculating actual and accrued interest and reevaluating foreign currency exchanges while ensuring strict compliance to the international standards and Zain’s financial and accounting policies and procedures. Main Responsibilities, will include but will not be limited to: <ul><li>Preparing invoices and ensuring the accuracy and compliance of receivables’ entries to check accuracy and compliance with the established rules and accounting principles. </li><li>Prioritizing and coordinating the workflow of invoices to ensure timely and accurate processing of documents and ensure appropriate accruals and adjustments are recorded. </li><li>Reconciling credit card companies’ accounts and those related to Zain outlets and submitting them for review and approval. </li><li>Preparing consolidated cash balances reports and projected cash flow statements as well as calculating actual and accrued interest. </li><li>Processing month-end closing, as well as handling any taxation or related issues. </li><li>Maintaining strong effective relationships with banks through good communications and cooperation and negotiating with them to get the highest interest rate to Zain Jordan deposits as well as providing them with any necessary reports or written documents through analysis of financial information and financial forecasts. </li><li>Interacting with internal and external auditors and participating in period end audits, as well as providing documents and materials as required. </li><li>Performing other duties and tasks as assigned by the direct supervisor. </li></ul> What We Need From You To be shortlisted for this position, you will need to comply with all of the below requirements: <ul><li>Holds a bachelor’s degree in  Finance, Accounting or any related field </li><li>Preferred: 2 years of relevant experience. </li></ul> About US We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees. If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs. </div>

دوام كامل من ٠ إلى ٠ سنة جولف تالنت

Academic Dean

On-site - الأردن - عمّان ٢١ يوليو ٢٠٢٦

التعليم والتدريب

<h4>Purpose of the role</h4> A leading educational institution in Amman invites applications from highly qualified and experienced academic leaders for the position of Dean. This senior leadership role is critical to advancing the institution’s academic mission, strategic growth, research excellence, and engagement with relevant professional and industry sectors. The Dean serves as the chief academic and administrative leader of the Master’s Program, responsible for advancing high-quality teaching, research, and professional training in media, journalism, digital communication, and related disciplines. The Dean ensures that all academic programs delivered in Arabic and/or English meet national and international standards while fostering innovation, creativity, and strong industry engagement. The position aligns the Master’s Program mission with the broader strategic direction of the academic institution. The Dean is responsible for providing a clear and forward-looking leadership vision for the institution's Master’s Program. The role involves close collaboration with the CEO and executive leadership team, faculty, industry partners, and the wider community to enhance academic excellence, innovation, and graduate employability. <h4>Reporting structure</h4> The Dean reports directly to the CEO, in accordance with the institution’s organizational structure, and provides academic leadership and supervision to faculty members and administrative staff within the MA programs. <h4>Responsibilities include:</h4> <ul> <li>Ensuring the effective execution of academic and administrative responsibilities</li> <li>Leading academic functions</li> <li>Cultivating relationships with media institutions, industry partners, governmental bodies, and the wider community to support the Master’s programs</li> <li>Promoting excellence in teaching and research</li> </ul> <h4>Key responsibilities</h4> 1. Strategic leadership <ul> <li>Ensure that academic programs, research priorities, and institutional initiatives remain aligned with national, regional, and global developments in areas relevant to the institution’s mandate.</li> <li>Lead continuous enhancement of academic programs and strategic planning processes.</li> </ul> 2. Academic excellence <ul> <li>Oversee the design, delivery, and quality assurance of academic programs.</li> <li>Ensure alignment with national and international accreditation standards.</li> <li>Promote innovative teaching practices and experiential learning.</li> <li>Oversee the student admissions process.</li> <li>Conduct outreach activities to promote the Master’s programs.</li> </ul> 3. Faculty development <ul> <li>Recommend hiring, promotion, and retention of qualified faculty and media professionals.</li> <li>Mentor and support faculty in teaching, research, and professional practice.</li> <li>Promote academic integrity, professionalism, creativity, and innovation.</li> </ul> 4. Research and innovation <ul> <li>Foster a strong research culture.</li> <li>Encourage interdisciplinary and applied research initiatives.</li> <li>Support faculty and students in securing research funding and publishing.</li> </ul> 5. Student success <ul> <li>Enhance student engagement, retention, and career readiness.</li> <li>Strengthen internships, mentorship, experiential learning, and industry placements.</li> </ul> 6. Industry engagement and external relations <ul> <li>Build and sustain strategic partnerships with media organizations and international institutions to facilitate student training and employment.</li> <li>Represent the institution at academic conferences and community events.</li> </ul> 7. Resource and financial management <ul> <li>Oversee management of the Master’s program budgets.</li> </ul> 8. Accreditation and compliance <ul> <li>Ensure compliance with institutional policies and accreditation requirements.</li> <li>Lead accreditation reviews and continuous improvement initiatives.</li> </ul> <h4>Leadership priorities for the dean</h4> Lead the development of new academic programs and partnerships in alignment with the institution’s vision, mission, and strategic priorities. <h4>Required qualifications</h4> <ul> <li>PhD in Journalism, Media Studies, Strategic Communication and Mass Communication, or a related field from a reputable accredited institution.</li> <li>Academic distinction with appointment at the rank of Professor or Associate Professor.</li> <li>Minimum of five years of senior academic leadership experience at an accredited university.</li> <li>Distinguished record of teaching, research, and scholarly publications.</li> <li>Strong command of English and Arabic, written and spoken.</li> <li>Demonstrated experience in strategic planning, curriculum development, and quality assurance.</li> <li>Knowledge of emerging trends in digital media, AI in communication, journalism innovation, and media technologies.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with international and regional accreditation processes.</li> <li>Industry experience in journalism, broadcasting, digital media, AI, or strategic communication.</li> <li>Academic project management.</li> </ul> Expected starting date: As soon as possible, but no later than October of 2026.

دوام كامل من ٠ إلى ٠ سنة جولف تالنت

Academic Dean

On-site - الأردن - عمّان ٢١ يوليو ٢٠٢٦

التعليم والتدريب

<h4>Purpose of the role</h4> A leading educational institution in Amman invites applications from highly qualified and experienced academic leaders for the position of Dean. This senior leadership role is critical to advancing the institution’s academic mission, strategic growth, research excellence, and engagement with relevant professional and industry sectors. The Dean serves as the chief academic and administrative leader of the Master’s Program, responsible for advancing high-quality teaching, research, and professional training in media, journalism, digital communication, and related disciplines. The Dean ensures that all academic programs delivered in Arabic and/or English meet national and international standards while fostering innovation, creativity, and strong industry engagement. The position aligns the Master’s Program mission with the broader strategic direction of the academic institution. The Dean is responsible for providing a clear and forward-looking leadership vision for the institution's Master’s Program. The role involves close collaboration with the CEO and executive leadership team, faculty, industry partners, and the wider community to enhance academic excellence, innovation, and graduate employability. <h4>Reporting structure</h4> The Dean reports directly to the CEO, in accordance with the institution’s organizational structure, and provides academic leadership and supervision to faculty members and administrative staff within the MA programs. <h4>Responsibilities include:</h4> <ul> <li>Ensuring the effective execution of academic and administrative responsibilities</li> <li>Leading academic functions</li> <li>Cultivating relationships with media institutions, industry partners, governmental bodies, and the wider community to support the Master’s programs</li> <li>Promoting excellence in teaching and research</li> </ul> <h4>Key responsibilities</h4> 1. Strategic leadership <ul> <li>Ensure that academic programs, research priorities, and institutional initiatives remain aligned with national, regional, and global developments in areas relevant to the institution’s mandate.</li> <li>Lead continuous enhancement of academic programs and strategic planning processes.</li> </ul> 2. Academic excellence <ul> <li>Oversee the design, delivery, and quality assurance of academic programs.</li> <li>Ensure alignment with national and international accreditation standards.</li> <li>Promote innovative teaching practices and experiential learning.</li> <li>Oversee the student admissions process.</li> <li>Conduct outreach activities to promote the Master’s programs.</li> </ul> 3. Faculty development <ul> <li>Recommend hiring, promotion, and retention of qualified faculty and media professionals.</li> <li>Mentor and support faculty in teaching, research, and professional practice.</li> <li>Promote academic integrity, professionalism, creativity, and innovation.</li> </ul> 4. Research and innovation <ul> <li>Foster a strong research culture.</li> <li>Encourage interdisciplinary and applied research initiatives.</li> <li>Support faculty and students in securing research funding and publishing.</li> </ul> 5. Student success <ul> <li>Enhance student engagement, retention, and career readiness.</li> <li>Strengthen internships, mentorship, experiential learning, and industry placements.</li> </ul> 6. Industry engagement and external relations <ul> <li>Build and sustain strategic partnerships with media organizations and international institutions to facilitate student training and employment.</li> <li>Represent the institution at academic conferences and community events.</li> </ul> 7. Resource and financial management <ul> <li>Oversee management of the Master’s program budgets.</li> </ul> 8. Accreditation and compliance <ul> <li>Ensure compliance with institutional policies and accreditation requirements.</li> <li>Lead accreditation reviews and continuous improvement initiatives.</li> </ul> <h4>Leadership priorities for the dean</h4> Lead the development of new academic programs and partnerships in alignment with the institution’s vision, mission, and strategic priorities. <h4>Required qualifications</h4> <ul> <li>PhD in Journalism, Media Studies, Strategic Communication and Mass Communication, or a related field from a reputable accredited institution.</li> <li>Academic distinction with appointment at the rank of Professor or Associate Professor.</li> <li>Minimum of five years of senior academic leadership experience at an accredited university.</li> <li>Distinguished record of teaching, research, and scholarly publications.</li> <li>Strong command of English and Arabic, written and spoken.</li> <li>Demonstrated experience in strategic planning, curriculum development, and quality assurance.</li> <li>Knowledge of emerging trends in digital media, AI in communication, journalism innovation, and media technologies.</li> </ul> <h4>Preferred qualifications</h4> <ul> <li>Experience with international and regional accreditation processes.</li> <li>Industry experience in journalism, broadcasting, digital media, AI, or strategic communication.</li> <li>Academic project management.</li> </ul> Expected starting date: As soon as possible, but no later than October of 2026.

من ٠ إلى ٠ سنة أخطبوط

Customer Support Guidelines Development Consultant

On-site - الأردن - عمّان ١٩ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

Estimated Duration: from contract signing until October, 2026 ** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.   <a name="x__Toc233806924" ></a><a name="x__Toc233880839" >About Mercy Corps</a> Mercy Corps is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2006 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.   About Iqlaa The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government - implemented by Mercy Corps as lead implementer within an implementation consortium of six partners, aims to support Jordan's Home-Based Businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.    Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.   Using a Market Systems Development (MSD) approach, Mercy Corps collaborates with private sector market actors to pilot and scale innovative solutions that address key market constraints. These partnerships aim to catalyze sustainable business practices that continue beyond the duration of the Activity.   <a name="x__Toc233806926" >Activity Description</a> As part of its market systems development (MSD) approach, Iqlaa is supporting a digital marketplace operating in the home improvement sector to strengthen its operations and improve the quality and consistency of the service it provides to customers across Jordan.   To support this effort, Mercy Corps, within the scope of Iqlaa, seeks to engage an individual Customer Support Consultant to develop clear, structured customer support guidelines for the marketplace. The guidelines will ensure that every customer interaction, whether through email, WhatsApp, or phone, is handled in a consistent, efficient, and high-quality manner, giving the support team a reliable reference they can follow for any situation they encounter.   Scope of Work You can download the full Scope of Work including the evaluation criteria and the required submittals through this link: <a href="https://drive.google.com/drive/folders/1-tl3A82jM0ahRAzBlskysVPZ-09c0ngz?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1-tl3A82jM0ahRAzBlskysVPZ-09c0ngz?usp=sharing">https://drive.google.com/drive/folders/1-tl3A82jM0ahRAzBlskysVPZ-09c0ngz?usp=sharing</a>   How to Apply Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Sunday 26 July, 2026 at 4:00 pm Amman time: <ol start="1" type="1"> <li class="x_MsoListParagraph" >All the documents requested in the “Application” section in the SOW document (page 5) .</li> <li class="x_MsoListParagraph" >A copy of your Jordanian ID or passport.</li> <li class="x_MsoListParagraph" >A screenshot showing the applicant’s active account on Jo Fawtara system.</li> <li class="x_MsoListParagraph" >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></li> </ol>   ** Mercy Corps has the right to disqualify any late offers.       الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

Consultant for Platform Technology Development

On-site - الأردن - عمّان ١٩ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

Estimated Duration: from contract signing until November 2026 ** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.   <a name="x__Toc233806924" ></a><a name="x__Toc233880839" >About Mercy Corps</a> Mercy Corps is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2006 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.   About Iqlaa The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government - implemented by Mercy Corps as lead implementer within an implementation consortium of six partners, aims to support Jordan's Home-Based Businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.    Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.   Using a Market Systems Development (MSD) approach, Mercy Corps collaborates with private sector market actors to pilot and scale innovative solutions that address key market constraints. These partnerships aim to catalyze sustainable business practices that continue beyond the duration of the Activity.   <a name="x__Toc233806926" >Activity Description</a> As part of its market systems development (MSD) approach, Iqlaa is supporting a digital marketplace operating in the home improvement sector to develop the core technology of its platform, connecting a network of local merchants and suppliers to customers nationwide and improving market participation and operational efficiency for micro and small enterprises (MSEs) across Jordan.   To support this effort, Mercy Corps, within the scope of Iqlaa, seeks to engage a national individual consultant to deliver platform technology development services comprising backend inventory management, online product publishing and synchronization, and the fulfillment center and warehousing system. The consultant will work in close coordination with Iqlaa’s partner team and Mercy Corps Jordan, following Mercy Corps Jordan’s procurement and compliance requirements as a United States Government-funded program.   Scope of Work You can download the full Scope of Work including the evaluation criteria and the required submittals through this link: <a href="https://drive.google.com/drive/folders/1aupT2VwrFQvNe2ihxeWVEwD2uaE6RlQq?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1aupT2VwrFQvNe2ihxeWVEwD2uaE6RlQq?usp=sharing">https://drive.google.com/drive/folders/1aupT2VwrFQvNe2ihxeWVEwD2uaE6RlQq?usp=sharing</a>   How to Apply Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Wednesday 29 July, 2026 at 4:00 pm Amman time: <ol start="1" type="1"> <li class="x_MsoListParagraph" >All the documents requested in the “Application” section in the SOW document (pages 6-7) .</li> <li class="x_MsoListParagraph" >A copy of your Jordanian ID or passport.</li> <li class="x_MsoListParagraph" >A screenshot showing the applicant’s active account on Jo Fawtara system.</li> <li class="x_MsoListParagraph" >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></li> </ol>   ** Mercy Corps has the right to disqualify any late offers.       الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

Marketing Strategy and Product Taxonomy Consultant

On-site - الأردن - عمّان ١٩ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

Estimated Duration: from contract signing until November 2026 ** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.   <a name="x__Toc233806924" ></a><a name="x__Toc233880839" >About Mercy Corps</a> Mercy Corps is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2006 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.   About Iqlaa The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government - implemented by Mercy Corps as lead implementer within an implementation consortium of six partners, aims to support Jordan's Home-Based Businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.    Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.   Using a Market Systems Development (MSD) approach, Mercy Corps collaborates with private sector market actors to pilot and scale innovative solutions that address key market constraints. These partnerships aim to catalyze sustainable business practices that continue beyond the duration of the Activity.   <a name="x__Toc233806926" >Activity Description</a> As part of its market systems development (MSD) approach, Iqlaa is supporting a digital marketplace operating in the home improvement sector to strengthen its operations and marketing foundations, connecting a network of local merchants and suppliers to customers nationwide and improving market participation for micro and small enterprises (MSEs) across Jordan.   To support this effort, Mercy Corps, withing the scope of Iqlaa, seeks to engage a national individual consultant to develop a comprehensive marketing strategy and a structured product taxonomy for the marketplace. The consultant will work in close coordination with Iqlaa’s partner team and Mercy Corps Jordan, following Mercy Corps Jordan’s procurement and compliance requirements as a United States Government-funded program.   Scope of Work You can download the full Scope of Work including the evaluation criteria and the required submittals through this link: <a href="https://drive.google.com/drive/folders/1Fwf0pyLKveNsiUNFYVslRbVjBw-NRSoC?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1Fwf0pyLKveNsiUNFYVslRbVjBw-NRSoC?usp=sharing">https://drive.google.com/drive/folders/1Fwf0pyLKveNsiUNFYVslRbVjBw-NRSoC?usp=sharing</a>   How to Apply Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Tuesday 28 July, 2026 at 4:00 pm Amman time: <ol start="1" type="1"> <li class="x_MsoListParagraph" >All the documents requested in the “Application” section in the SOW document (pages 5-6) .</li> <li class="x_MsoListParagraph" >A copy of your Jordanian ID or passport.</li> <li class="x_MsoListParagraph" >A screenshot showing the applicant’s active account on Jo Fawtara system.</li> <li class="x_MsoListParagraph" >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></li> </ol>   ** Mercy Corps has the right to disqualify any late offers.       الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

Sales Consultant

On-site - الأردن - عمّان ١٩ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

Estimated Duration: from contract signing until January 2027 ** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.   <a name="x__Toc233806924" ></a><a name="x__Toc233880839" >About Mercy Corps</a> Mercy Corps is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2006 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.   About Iqlaa The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government - implemented by Mercy Corps as lead implementer within an implementation consortium of six partners, aims to support Jordan's Home-Based Businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.    Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.   Using a Market Systems Development (MSD) approach, Mercy Corps collaborates with private sector market actors to pilot and scale innovative solutions that address key market constraints. These partnerships aim to catalyze sustainable business practices that continue beyond the duration of the Activity.   <a name="x__Toc233806926" >Activity Description</a> As part of its market systems development (MSD) approach, Iqlaa is supporting a digital marketplace operating in the home improvement sector to expand its vendor network and increase market participation opportunities for micro and small enterprises (MSEs) across Jordan.   To support this effort, Mercy Corps seeks to engage an individual national (Jordanian) Sales Consultant to identify, approach, negotiate with, and onboard new merchants and vendors onto the platform. The consultant will support marketplace expansion by implementing a structured vendor acquisition process and ensuring newly onboarded vendors are successfully activated, trained, and able to independently utilize the platform.   Scope of Work You can download the full Scope of Work including the evaluation criteria and the required submittals through this link: <a href="https://drive.google.com/drive/folders/1X5mDq4PwQXTPGJQk0JdOR5O1Lkucop44?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1X5mDq4PwQXTPGJQk0JdOR5O1Lkucop44?usp=sharing">https://drive.google.com/drive/folders/1X5mDq4PwQXTPGJQk0JdOR5O1Lkucop44?usp=sharing</a>   How to Apply Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Tuesday 28 July, 2026 at 4:00 pm Amman time: <ol start="1" type="1"> <li class="x_MsoListParagraph" >All the documents requested in the “Application” section in the SOW document (page 5) .</li> <li class="x_MsoListParagraph" >A copy of your Jordanian ID or passport.</li> <li class="x_MsoListParagraph" >A screenshot showing the applicant’s active account on Jo Fawtara system.</li> <li class="x_MsoListParagraph" >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></li> </ol>   ** Mercy Corps has the right to disqualify any late offers.       الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

National Individual Consultant

On-site - الأردن - عمّان ٢٨ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

Estimated Duration: from contract signing until October, 2026 ** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.   <a name="x__Toc1854423068" >About Mercy Corps</a> Mercy Corps is a global team of humanitarians, working together in over 40 countries on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper.    Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities.    <a name="x__Toc554132062" >About Iqlaa</a> The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's home-based, micro, and small businesses to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments.    Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).   <a name="x__Toc1505944540" >Activity Description</a> The Informal Livelihoods Advancement Activity (Iqlaa) aims to strengthen the resilience of Micro and Small Enterprises (MSEs) in Jordan by enhancing their managerial capacities and improving their access to business opportunities, financial products, and services. Central to Iqlaa’s strategy is its commitment to an evidence-based approach, underpinned by a streamlined research management framework. This ensures that findings are effectively disseminated, translated into actionable recommendations, and developed into accessible resources. By adopting this approach, Iqlaa aims to drive impactful and sustainable interventions for MSEs and key ecosystem actors, at both the enterprise and market levels. Iqlaa has conducted extensive research and analysis on Jordan’s micro and small enterprise (MSE) ecosystem, including sectoral studies, ecosystem assessments, and the development of governorate-level profiles. Building on this body of evidence, Iqlaa aims to consolidate key insights into an online MSE Geographic Map.   The online MSE Geographic Map will visualize sectoral distributions, geographic concentrations of MSE activity, ecosystem actors, and development opportunities across Jordan’s governorates. The platform will serve as an accessible evidence-based tool to support policymakers, development partners, and market actors in understanding local economic dynamics and identifying opportunities for targeted interventions and exploring spatial patterns, trends, and relationships across integrated datasets to inform planning, policy development, and operational decision-making. The MSE Geographic Map will be developed as an interactive web-based system integrated within the selected entity’s website environment to ensure long-term institutional ownership and sustainability. In parallel, structured datasets generated through the map will be shared with the CVDB Observatory (Tanmieh Tool) under the Ministry of Interior to support broader economic planning and observatory functions. Through this approach, the MSE Geographic Map will support improved coordination among ecosystem actors, facilitate data-driven planning and analysis, and contribute to strengthening the MSE ecosystem across Jordan.   Proposed High-Level Functions of the Map: The map must incorporate core functions and technical characteristics including but not limited to:   <ul type="disc"> <li class="x_MsoNormal" >Sector and Geographic Insights: Display sectoral distributions, geographic concentrations, and ecosystem dynamics across Jordan’s governorates, highlighting development opportunities through the integration of geographic data, research assessments and insights generated by Iqlaa.</li> <li class="x_MsoNormal" >Governorate Profile Integration: Integrate structured governorate-level profiles covering sector clusters, key stakeholders, economic characteristics, and identified opportunities and challenges affecting MSEs.</li> <li class="x_MsoNormal" >Interactive Map Interface: Provide a user-friendly interactive map interface enabling users to navigate geographic data layers and access structured information linked to each governorate.</li> <li class="x_MsoNormal" >Data Exploration and Comparison: Enable users to explore relationships, trends, and patterns across datasets to support evidence-based analysis and decision-making.</li> <li class="x_MsoNormal" >Stakeholder Engagement Features: Include interactive features such as filters, overlays, and clickable geographic layers to enable deeper exploration of ecosystem data.</li> <li class="x_MsoNormal" >Sustainability and Accessibility: Ensure the MSE Geographic Map is designed to support long-term institutional hosting within the selected entity’s website environment, while maintaining accessibility for a wide range of users.</li> <li class="x_MsoNormal" >Dynamic Data Updates: Enable periodic updates of governorate-level datasets so that the MSE Geographic Map remains a living resource for policymakers and ecosystem actors.</li> <li class="x_MsoNormal" >Data Export for National Platforms: Ensure that datasets generated through the MSE Geographic Map can be exported in structured formats (e.g., Excel or CSV) to support integration with national systems such as the CVDB Observatory (Tanmieh Tool).</li> </ul>   This map will be a pivotal tool for programmatic decision-making, promoting coordination among MSE actors and supporting interventions aimed at enhancing the MSE ecosystem in Jordan.   Note to Applicants: The high-level functions outlined below represent the envisioned scope of the MSE Geographic Map platform that will be built by a separate software development company, to be procured through a dedicated RFP process. The role of this consultant is not to develop the map, but to validate and refine these functions through stakeholder consultations and technical assessment, and to translate them into detailed technical specifications and RFP requirements for the platform developer.   Scope of Work You can download the full Scope of Work including the evaluation criteria and the required submittals through this link: <a href="https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing">https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing</a>   How to Apply Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Sunday 5 July, 2026 at 3:00 pm Amman time: <ol start="1" type="1"> <li class="x_MsoListParagraph" >All the documents requested in the “Proposal Submission Requirements” section in the ToR document (pages 7-8) .</li> <li class="x_MsoListParagraph" >A copy of your Jordanian ID or passport.</li> <li class="x_MsoListParagraph" >A screenshot showing the applicant’s active account on Jo Fawtara system.</li> <li class="x_MsoListParagraph" >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></li> </ol>   ** Mercy Corps has the right to disqualify any late offers.     الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

National Individual Consultant

On-site - الأردن - عمّان ٢٢ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

Consultancy Description: Development and Delivery of an Accredited Training Program and a Pathway to Training of Trainers to Certify a Pool of Public–Private Dialogue (PPD) Experts Estimated Duration: from contract signing for 7 months Location: Jordan ** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.   <a name="x__Toc235260201" >About Mercy Corps</a> Mercy Corps is a leading global organization powered by the belief that a better world is possible.  Mercy Corps is working in over 40 countries on the front lines of today’s biggest crises to create a future possibility, where everyone can prosper. Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities.   <a name="x__Toc235260202" >About Iqlaa Activity</a> The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government is a five-year program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.    Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).   <a name="x__Toc235260203" >Activity Background</a><a name="x__heading=h.qhwqzuh4ids7" ></a> The Informal Livelihoods Advancement Activity (Iqlaa) aims to strengthen the resilience of MSEs in Jordan and ability to grow and expand their businesses.    This will be achieved by enhancing MSEs ecosystem and enhancing their ability to access local and export markets, in addition to better access to finance. A key strategy for achieving this goal is the establishment of a dynamic and responsive Public-Private Dialogue (PPD) process that is MSE-centric. This process will address the unique challenges faced by MSEs through a constructive dialogue among relevant stakeholders within the public and private sector initiated by the MSEs formal representative entities. This will help MSEs address their critical challenges and capitalize on rising opportunities tailored to their needs, thereby enhancing the economic ecosystem. By doing so, it will better support both formal and informal MSEs, ultimately fostering their economic resilience and growth.   PPD unites government entities, private sector participants, and relevant stakeholders in a structured and formal process to collaboratively address and resolve specific issues. This collective engagement aims to achieve common objectives and drive transformative changes in targeted areas by leveraging the combined expertise and resources of all parties involved.   MSEs account for 98 percent of the country’s businesses, employ approximately 60 percent of the private sector workforce, and contribute 50 percent of the national GDP.   Despite their significant role, current PPD platforms predominantly address the concerns of small and medium enterprises (SMEs), lacking adequate representation and focus on MSEs.   Recognizing the vital role of MSEs in Jordan's economy, Iqlaa aims to institutionalize an organic and decentralized model of PPD that enables sector-based dialogues to be led by MSEs’ representative actors across priority economic sectors and is anchored by a pool of certified PPD experts, through the following three-pronged approach: <ol start="1" type="1"> <li class="x_MsoNormal" >Establishing a standardized PPD process with clear roles, procedures, and dialogue cycles that can be adopted beyond the life of the program which will formulate the core of the accredited PPD training program. The standardized PPD process will be developed based on national Occupational Standard (NOS) for the PPD profession in Jordan issued by the AQAC.</li> <li class="x_MsoNormal" >Introducing a pool of qualified PPD Experts:  Iqlaa and in collaboration with the Accreditation and Quality Assurance Commission have developed Jordan’s first National Occupational Standard (NOS) for the PPD profession in Jordan “PPD NOS”.</li> </ol> Iqlaa will enable the certification of a pool of (45-60) PPD experts who will be trained on the established PPD process. Those experts will in turn act as a pool of PPD experts available in the market to be contracted as PPD consultants and/or facilitators or trainers who will remain a reference expertise for the PPD process after the lifetime of Iqlaa. <ol start="3" type="1"> <li class="x_MsoNormal" >Introduce the PPD process to relevant representative entities: this process will be rolled out across multiple national sector-representative organizations and their counterparts within the public sector relevant entities to own, maintain, and sustain the established PPD process. This will enhance the role of sector-representative organizations in addressing obstacles and challenges for their respective MSEs and reflect this through the dialogue with the government by improving policies, regulations, processes, and systems reflected through an enhanced decision making process by the two parties through an effective follow through process.</li> </ol>   The new introduced system for PPD is expected to lead to a more conducive environment that should support and respond to MSEs’ priorities within their ecosystem. Moreover, the introduction of the PPD process across public and private sector stakeholders will better inform them when engaging in PPD cycles on behalf of their organizations (ministries, LDUs, business associations, etc.).   <a name="x__Toc235260204" >Activity Description</a> The overall objective of this assignment is to operationalize and sustain the designed PPD process and profession by developing and accrediting a cadre of qualified Public–Private Dialogue (PPD) experts capable of independently leading, facilitating, mentoring, and scaling standardized PPD processes at both national and subnational levels across the four targeted sectors in Jordan and within the public and private sectors. This will be achieved through the following key objectives:   <ol start="1" type="1"> <li class="x_MsoNormal" >Establish an accredited PPD Experts Training and Certification Program in Jordan, which shall be aligned with the approved PPD National Occupational Standards (NOS), the standardized PPD framework developed by Iqlaa, and considering relevant international best practices. Thereby institutionalizing the PPD profession and ensuring consistent quality standards, competencies, and professional recognition, and establishing a pathway to Training of trainers’ program.</li> </ol>   2. Strengthen local national capacities to support and sustain the institutionalization of an effective Public–Private Dialogue processes by providing a pool of certified PPD experts from the public and private sectors who possess the competencies required to facilitate, manage, mentor, and scale PPD initiatives across priority sectors through different governance levels.   This training and certification program will be delivered across priority sectors and different representatives both from both public and private sectors at national and subnational levels, fostering institutional ownership, consistency, and long-term sustainability of the PPD approach.   Scope of Work You can download the full Scope of Work including the evaluation criteria and the required submittals through this link: <a href="https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing">https://drive.google.com/drive/folders/1M5bNmkBvZ3F0DeNQ7gxo3KLZJbCKzu2j?usp=sharing</a>   How to Apply Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Wednesday 5 August, 2026 at 4:00 pm Amman time: <ol start="1" type="1"> <li class="x_MsoListParagraph" >All the documents requested in the “Application” section in the SOW document (pages 18-19) .</li> <li class="x_MsoListParagraph" >A copy of your Jordanian ID or passport.</li> <li class="x_MsoListParagraph" >A screenshot showing the applicant’s active account on Jo Fawtara system.</li> <li class="x_MsoListParagraph" >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></li> </ol>   ** Mercy Corps has the right to disqualify any late offers.     الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

National Individual Consultant

On-site - الأردن - عمّان ١٥ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

Estimated Duration: from contract signing until August 2nd, 2026 ** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.   About Mercy Corps Mercy Corps is a global team of humanitarians, working together in over 40 countries on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper.  Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities.    About Iqlaa The Informal Livelihoods Advancement Activity (Iqlaa) is a five-year program that started in May 2022 and aims to support Jordan's Home-based, micro and small businesses to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.      Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).     Activity Description The USG Informal Livelihoods Advancement Activity (Iqlaa) aims to strengthen the resilience of Micro and Small Enterprises (MSEs) in Jordan by enhancing their managerial capacities and improving their access to business opportunities, financial products, and services. Central to Iqlaa’s strategy is its commitment to an evidence-based approach, underpinned by a streamlined research management framework. This ensures that findings are effectively disseminated, translated into actionable recommendations, and developed into accessible resources. By adopting this approach, Iqlaa aims to drive impactful and sustainable interventions for MSEs and key ecosystem actors, at both the enterprise and market levels. Iqlaa has conducted extensive research and analysis on Jordan’s micro and small enterprise (MSE) ecosystem, including sectoral studies, ecosystem assessments, and the development of governorate-level profiles. Building on this body of evidence, Iqlaa aims to consolidate key insights into an online MSE Geographic Map. The online MSE Geographic Map will visualize sectoral distributions, geographic concentrations of MSE activity, ecosystem actors, and development opportunities across Jordan’s governorates. The platform will serve as an accessible evidence-based tool to support policymakers, development partners, and market actors in understanding local economic dynamics and identifying opportunities for targeted interventions and exploring spatial patterns, trends, and relationships across integrated datasets to inform planning, policy development, and operational decision-making. The MSE Geographic Map will be developed as an interactive web-based system integrated within the selected entity’s website environment to ensure long-term institutional ownership and sustainability. In parallel, structured datasets generated through the map will be shared with the CVDB Observatory (Tanmieh Tool) under the Ministry of Interior to support broader economic planning and observatory functions. Through this approach, the MSE Geographic Map will support improved coordination among ecosystem actors, facilitate data-driven planning and analysis, and contribute to strengthening the MSE ecosystem across Jordan.   Proposed High-Level Functions of the Map: The map must incorporate core functions and technical characteristics including but not limited to: <ul> <li>Sector and Geographic Insights: Display sectoral distributions, geographic concentrations, and ecosystem dynamics across Jordan’s governorates, highlighting development opportunities through the integration of geographic data, research assessments and insights generated by Iqlaa.</li> <li>Governorate Profile Integration: Integrate structured governorate-level profiles covering sector clusters, key stakeholders, economic characteristics, and identified opportunities and challenges affecting MSEs.</li> <li>Interactive Map Interface: Provide a user-friendly interactive map interface enabling users to navigate geographic data layers and access structured information linked to each governorate.</li> <li>Data Exploration and Comparison: Enable users to explore relationships, trends, and patterns across datasets to support evidence-based analysis and decision-making.</li> <li>Stakeholder Engagement Features: Include interactive features such as filters, overlays, and clickable geographic layers to enable deeper exploration of ecosystem data.</li> <li>Sustainability and Accessibility: Ensure the MSE Geographic Map is designed to support long-term institutional hosting within the selected entity’s website environment, while maintaining accessibility for a wide range of users.</li> <li>Dynamic Data Updates: Enable periodic updates of governorate-level datasets so that the MSE Geographic Map remains a living resource for policymakers and ecosystem actors.</li> <li>Data Export for National Platforms: Ensure that datasets generated through the MSE Geographic Map can be exported in structured formats (e.g., Excel or CSV) to support integration with national systems such as the CVDB Observatory (Tanmieh Tool).</li> </ul>   This map will be a pivotal tool for programmatic decision-making, promoting coordination among MSE actors and supporting interventions aimed at enhancing the MSE ecosystem in Jordan.   Scope of Work You can download the full Scope of Work including the evaluation criteria and the required submittals through this link: <a href="https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing" title="https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing">https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing</a>   How to Apply Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Monday 22 June, 2026 at 3:00 pm Amman time: <ol> <li>All the documents requested in the “Proposal Submission Requirements” section in the ToR document (pages 7-8) .</li> <li>A copy of your Jordanian ID or passport.</li> <li>A screenshot showing the applicant’s active account on Jo Fawtara system.</li> <li>A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></li> </ol>   ** Mercy Corps has the right to disqualify any late offers. _________________________________________________________________________________________ الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.   كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: <ul> <li>Recruiters will never ask for a fee during any stage of the recruitment process.</li> <li>All active jobs are advertised directly on Akhtaboot.</li> <li>Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</li> <li>Please report any suspicious communications to ((integrityhotline@mercycorps.org))</li> </ul>

من ٠ إلى ٠ سنة أخطبوط

Admissions Assistant

On-site - الأردن - عمّان ١٢ مايو ٢٠٢٦

التعليم والتدريب

<h3>Join Our Team as an Admissions Assistant</h3>   We are seeking a motivated and organised Admissions Assistant to support the  day-to-day operations of our admissions process.Under the direction of the Admissions Manager, the successful candidate will play a key role in prospective families throughout their admissions journey while ensuring accurate data management and efficient administrative processes. <h4>YourResponsibilities:  </h4> <h4>Admissions </h4> <h4>●Family Engagement: Act as a key point of contact for prospective families, responding to enquiries and providing clear guidance on the school’s programmes, admissions procedures, and requirements.</h4> <h4>●School Tours & Meetings: Meet prospective parents, conduct school tours, and support the organisation of admissions meetings and assessments.</h4> <h4>●Application Support: Assist families through the application process, ensuring all required documentation is completed and submitted.</h4> <h4>●Interview Coordination: Arrange student assessments and interviews with academic staff.</h4> <h4>●External Liaison: Communicate with applicants’ current or previous schools to obtain relevant records when required.</h4> <h4>Administrative Support</h4> <ul> <li>Process applications and maintain accurate admissions records.</li> <li>Coordinate with the Finance Office regarding application and assessment fees.</li> <li>Monitor student numbers and classroom capacity, keeping relevant teams informed.</li> <li>Prepare and issue offer letters and ensure all admission documentation is completed.</li> <li>Coordinate admissions decisions with Heads of School and relevant stakeholders.</li> </ul> <h4>Data Management</h4> <ul> <li>Maintain and update student records in the school MIS (iSams).</li> </ul> <ul> <li>Ensure all admissions data is accurate, up-to-date, and securely managed.</li> <li>Support the preparation of admissions reports and data analysis.</li> </ul> <h4>Coordination & Compliance</h4> <ul> <li>Liaise with SENCOs regarding applicants with additional learning needs.</li> <li>Coordinate with internal teams to ensure smooth onboarding of new students.</li> <li>Support compliance processes, including documentation required by the Ministry of Education.</li> <li>Maintain clear and accurate records of admissions and compliance procedures.</li> </ul> <h4>What We’re Looking For:</h4> <h4>Education: Bachelor’s degree in a relevant field.</h4> <h4>Experience:</h4> <h4>A minimum of 1-3 years of experience in admissions, administration or a school environment.</h4> <h4>Skills:</h4> <h4>●Strong communication and interpersonal skills in both English and Arabic (required).</h4> <h4>●Excellent organisational and administrative skills.</h4> <h4>●Proficiency in data systems or MIS platforms (iSams experience is an advantage).</h4> <h4>●Ability to work independently and collaboratively with multiple stakeholders.</h4> <h4>●Detail-oriented, flexible, and proactive in problem-solving.</h4> <h4>Preferred Attributes:</h4> <h4>●Familiarity with international school environments in Jordan or the region.</h4> <h4>●Experience working in administrative roles or admissions-focused roles.</h4> <h4>●Ability to represent the school professionally to a range of audiences including parents and external partners.</h4> <h4>●A warm, approachable personality with a commitment to delivering excellent service.</h4> <ul> <li>Ability to manage sensitive information with confidentiality and professionalism.</li> </ul> <h4>What We Offer:</h4> <ul> <li>A competitive salary of 800 JOD per month (subject to social security and tax deductions per Jordanian Law).</li> <li>An attractive benefits package including 2 child placements at ICS (50% tuition remission) and Class A Medical Insurance for the staff member. </li> <li>33 working days of annual leave.</li> <li>Professional development opportunities.</li> <li>A vibrant, multicultural community fostering personal and professional growth.</li> </ul>   Send your up to date CV and a brief cover letter addressing how your skills and experience meet our requirements and why you are applying to ICS to <a href="mailto:recruitment@ics.edu.jo">recruitment@ics.edu.jo</a> with the position title in the subject line. Visit us at <a href="http://www.ics.edu.jo">www.ics.edu.jo</a> Application Deadline: May 21st, 2026. Interviews will start to take place during June. Due to the number of applications expected, only shortlisted candidates will be contacted. The start date will be negotiated with the successful candidate.   The International Community School is committed to safeguarding and promoting the welfare of children. Applicants must be prepared to undergo stringent child protection screening including checks with past employers and local and international Police checks as appropriate.

من ٠ إلى ٠ سنة أخطبوط

Intern

On-site - الأردن - عمّان ٢٤ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.    The Program / Department / Team  The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's home-based, micro, and small businesses to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments. Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).   The Position The Mentorship Intern supports the implementation and coordination of mentorship program activities by assisting with mentor and MSE engagement, session scheduling, interview coordination, and training logistics. The role involves maintaining regular communication with participants, tracking mentorship progress, collecting and organizing program documentation, and ensuring smooth execution of mentorship sessions and events. The intern also supports administrative and operational tasks that contribute to the effective delivery and monitoring of the mentorship intervention, in addition to other Iqlaa interventions where applicable.   ESSENTIAL RESPONSIBILITIES   1. Administrative Support • Maintain accurate records and documentation of mentorship activities, including mentorship plans, attendance sheets, and training materials. • Collect, organize, and archive MSEs mentorship plans and related program documentation. • Prepare and print training materials, certificates, attendance sheets, and other required documents for mentorship activities. • Support tracking and reporting of mentorship sessions and participant engagement. • Ensure proper filing and maintenance of mentorship-related records and administrative documents.   2. Mentorship Coordination and Participation Support • Support in the coordination and follow-up on mentorship sessions between mentors and MSEs to ensure timely implementation. • Support in coordination and communication regularly with mentors and MSEs regarding session schedules, requirements, and program updates. • Support the arrangement and scheduling of mentor and MSE interviews, including sharing meeting links and confirming attendance. • Follow up with mentors and MSEs to ensure participation in interviews, training sessions, and mentorship activities. • Provide logistical and operational support to ensure the smooth delivery of mentorship reflection sessions, partner meetings, and mentor onboarding training.   3. Support for Iqlaa Components and Program Events • Support the coordination and implementation of activities across other Iqlaa components, as needed, including workshops, events, meetings, and field-level activities. • Provide logistical and administrative support for Iqlaa events, including preparing materials, coordinating attendance, supporting venue arrangements, and assisting with participant registration and follow-up. • Support communication with participants, partners, service providers, and internal teams to ensure smooth coordination of component activities and events. • Assist in organizing event documentation, including attendance sheets, photos, participant lists, feedback forms, and other required records. • Support the team in tracking event-related tasks, timelines, and logistical requirements to ensure activities are implemented efficiently and in line with program needs. • Provide ad hoc operational and coordination support to Iqlaa components, as requested by the supervisor and program team.   SUPERVISORY RESPONSIBILITY N\A   ACCOUNTABILITY Reports Directly To: Mentorship Senior Coordinator Works Directly With: Mentorship Team Lead & Senior Mentorship Coordinator, Iqlaa Senior Leadership team, and other program staff.     ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.   MINIMUM QUALIFICATION & TRANSFERABLE SKILLS Diploma or bachelor’s degree in business administration, management, social science, or a related field. • Excellent computer skills with strong proficiency in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint. • Strong organizational and administrative skills with attention to detail. • Effective verbal and written communication skills in Arabic and English. • Ability to coordinate multiple tasks and manage deadlines efficiently. • Strong interpersonal skills and ability to communicate professionally with diverse stakeholders. • Ability to maintain accurate records and documentation. • Proactive, reliable, and able to work both independently and as part of a team.   SUCCESS FACTORS Success in this role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple tasks effectively. The ideal candidate is proactive, reliable, and eager to learn, with a positive attitude and willingness to take initiative. They should be adaptable, collaborative, and able to build strong working relationships while maintaining professionalism and accountability in all tasks.   LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS The position is based in Amman, Jordan, with regular travel to project sites across governorates. Mercy Corps team members represent the agency both during and outside work hours and are expected to conduct themselves professionally and adhere to Mercy Corps’ policies at all times.   ONGOING LEARNING In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development   TEAM EFFICIENCY AND EFFECTIVENESS Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with diverse experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.   EQUAL EMPLOYMENT OPPORTUNITY Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.   We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.   SAFEGUARDING & ETHICS Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).   الصون و الأخلاق ميرسي كوربس تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا، سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة، من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية، تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كوربس في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.     Recruitment Scams & Fraud Warning Mercy Corps has become aware of scams involving false job offers. Please be advised: <ul > <li >Recruiters will never ask for a fee during any stage of the recruitment process.</li> <li >All active jobs are advertised directly on Akhtaboot.</li> <li >Official Mercy Corps emails will always arrive from an @mercycorps.org email address.</li> <li >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</li> </ul>

من ٠ إلى ٠ سنة أخطبوط

Senior Business Development & Grants Manager

On-site - الأردن - عمّان ٣ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.   Program / Department Summary Mercy Corps implements a diverse portfolio of humanitarian and development programming across the Middle East in response to acute crises and protracted vulnerabilities. Under a newly established Multi-Country Office (MCO) structure, Mercy Corps oversees programming across Syria, Jordan, and Yemen, with enhanced regional coordination, efficiency, and strategic alignment. This role supports the implementation of Mercy Corps’ global ten-year strategy, Pathway to Possibility, which focuses on achieving resilient, inclusive, and sustainable outcomes across food security, water security, economic opportunity, and peace and good governance. The strategy is grounded in organizational commitments to being climate-smart, evidence-driven, locally led, innovative, and safe, diverse, and inclusive.   General Position Summary The Senior Business Development and Grants Manager leads and directly manages all business development, pre-positioning, and grants functions across the MCO portfolio covering Syria, Jordan, and Yemen. Based in Amman, the role leads multi-country resource mobilization efforts, ensuring high-quality donor engagement, competitive proposal development, and effective grants lifecycle management. The position has direct line management responsibility for a Reporting Officer and provides strong leadership, guidance, and coordination to country-level teams engaged in program development and donor compliance. The role reports to the MCO Portfolio Director and works in close collaboration with Country Managers, Program Teams, Regional Award Management, Business Development and Technical teams.   Essential Job Responsibilities STRATEGIC LEADERSHIP, MANAGEMENT, AND COORDINATION • Provide overall leadership and strategic direction for program development, business development, and grants management across Syria, Jordan, and Yemen, in line with Mercy Corps’ Program Management at Mercy Corps (PM@MC) standards and Pathway to Possibility strategic objectives. • Directly manage, mentor, and support the Reporting Officer, ensuring clear objectives, regular performance management, coaching, and professional development. • Strengthen harmonization, consistency, and quality of program development and grants practices across Syria, Jordan, and Yemen.   PRE-POSITIONING, DONOR ENGAGEMENT, AND EXTERNAL REPRESENTATION • Lead and oversee strategic pre-positioning efforts across the MCO, ensuring alignment with country strategies, regional priorities, and Mercy Corps’ global outcomes framework. • Systematically map, track, and analyze donor priorities, funding trends, and competitive intelligence across sectors and geographies. • Maintain and strengthen relationships with a diverse range of donors, including traditional institutional donors, private donors, foundations, and emerging financing partners, in coordination with regional and HQ teams. • Demonstrate willingness to expand knowledge and expertise related to development finance and non-traditional funding mechanisms in support of diversified resource mobilization. • Proactively support the MCO Portfolio Director and Country Managers in external representation, including preparation for and participation in donor meetings, partner engagements, and other stakeholder forums. • Guide the development of unsolicited concepts and donor engagement materials in partnership with the MCO Portfolio Director, Country Managers, regional Business Development teams, and HQ counterparts.   PROPOSAL DEVELOPMENT AND RESOURCE MOBILIZATION • Oversee and lead go/no-go decision-making processes for new funding opportunities across the MCO portfolio. • Provide strategic and technical leadership to ensure the development of high-quality, competitive concept notes and proposals. • Ensure the systematic use of evidence-based products, learning, and analysis to inform program design and value propositions in close collaboration with MCO and country staff as appropriate. • Coordinate multi-country, cross-border and cross-functional proposal development processes involving Programs, Finance, Operations, Technical Advisors, Evidence & Learning teams, and HQ. • Ensure proposals are operationally feasible, risk-informed, and financially sound, with budgets that accurately reflect the cost of doing business and donor compliance requirements. • Lead or support proposal revisions, negotiations, and program modifications in response to donor feedback or contextual changes. • Promote learning and continuous improvement through after-action reviews and documentation of proposal development lessons learned.   GRANTS OVERSIGHT, REPORTING, AND COMPLIANCE • Provide strategic oversight of grants management systems and processes to ensure compliance with donor regulations, Mercy Corps policies, and PM@MC minimum standards. • Ensure timely, accurate, and high-quality donor reporting across the Syria, Jordan, and Yemen portfolio, supporting program teams and the Reporting Officer to meet contractual obligations. • Oversee reporting trackers, internal review workflows, and coordination with HQ, regional teams, and donors, with day-to-day support from the Reporting Officer. • Support program teams in responding to donor information requests, audits, and amendments. • Ensure effective grant kick-off, review, and close-out processes are conducted and documented in line with Mercy Corps requirements.   PROGRAM LEARNING, EVIDENCE, AND KNOWLEDGE MANAGEMENT • Champion the integration of learning, evidence, and adaptive management into program development and grants processes. • Work closely with the MCO program and Evidence & Learning staff to ensure evidence, research findings, evaluations, and learning products are strategically leveraged to strengthen donor engagement and proposal quality. • Promote consistent use of tools, templates, and systems across Syria, Jordan, and Yemen to strengthen institutional knowledge and continuity.   Organizational Learning • Foster a culture of learning, reflection, and continuous improvement within the business development and grants function.   Supervisory Responsibility • Direct line management of the Reporting Officer.   Accountability Reports Directly To: MCO Portfolio Director Works Closely With: Country Managers, Program and Project Managers, Finance and Operations Teams, Regional Award Management Team, Regional Business Development Advisors, Technical and Evidence & Learning Teams, and HQ counterparts.   Knowledge and Experience • Bachelor’s degree in a relevant field required; Master’s degree in International Development, Humanitarian Assistance, or a related field preferred. • Minimum of 5-6 years of progressive experience in business development, grants management, proposal development, and donor compliance. • Demonstrated leadership and people management experience, preferably in multi-country or matrixed structures. • Strong familiarity with institutional donors (e.g., ECHO, FCDO, EU, SDC, GIZ,), private donors, and donor compliance requirements. • Knowledge or prior experience with DFIs and in development finance is a strong advantage. • Excellent written and verbal communication skills in English. • Proven ability to manage complex processes, meet deadlines, and coordinate across diverse teams. • Strong contextual knowledge of the Middle East region preferred.   Success Factors The successful candidate will be a proactive leader with strong judgment, excellent organizational skills, and a passion for high-quality humanitarian and development programming. They will be comfortable operating in complex, fast-changing environments and able to balance strategic thinking with hands-on support. Strong interpersonal skills, attention to detail, and commitment to accountability and learning are essential.   Living Conditions / Environmental Conditions The position is based in Amman, Jordan, with travel as required to Syria and Yemen (security permitting). Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and Mercy Corps policies at all times.   Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development   Team Engagement and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.   Equal Employment Opportunity Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.   Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).   الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

Senior Business Development & Grants Manager

On-site - الأردن - عمّان ٣ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.   Program / Department Summary Mercy Corps implements a diverse portfolio of humanitarian and development programming across the Middle East in response to acute crises and protracted vulnerabilities. Under a newly established Multi-Country Office (MCO) structure, Mercy Corps oversees programming across Syria, Jordan, and Yemen, with enhanced regional coordination, efficiency, and strategic alignment. This role supports the implementation of Mercy Corps’ global ten-year strategy, Pathway to Possibility, which focuses on achieving resilient, inclusive, and sustainable outcomes across food security, water security, economic opportunity, and peace and good governance. The strategy is grounded in organizational commitments to being climate-smart, evidence-driven, locally led, innovative, and safe, diverse, and inclusive.   General Position Summary The Senior Business Development and Grants Manager leads and directly manages all business development, pre-positioning, and grants functions across the MCO portfolio covering Syria, Jordan, and Yemen. Based in Amman, the role leads multi-country resource mobilization efforts, ensuring high-quality donor engagement, competitive proposal development, and effective grants lifecycle management. The position has direct line management responsibility for a Reporting Officer and provides strong leadership, guidance, and coordination to country-level teams engaged in program development and donor compliance. The role reports to the MCO Portfolio Director and works in close collaboration with Country Managers, Program Teams, Regional Award Management, Business Development and Technical teams.   Essential Job Responsibilities STRATEGIC LEADERSHIP, MANAGEMENT, AND COORDINATION • Provide overall leadership and strategic direction for program development, business development, and grants management across Syria, Jordan, and Yemen, in line with Mercy Corps’ Program Management at Mercy Corps (PM@MC) standards and Pathway to Possibility strategic objectives. • Directly manage, mentor, and support the Reporting Officer, ensuring clear objectives, regular performance management, coaching, and professional development. • Strengthen harmonization, consistency, and quality of program development and grants practices across Syria, Jordan, and Yemen.   PRE-POSITIONING, DONOR ENGAGEMENT, AND EXTERNAL REPRESENTATION • Lead and oversee strategic pre-positioning efforts across the MCO, ensuring alignment with country strategies, regional priorities, and Mercy Corps’ global outcomes framework. • Systematically map, track, and analyze donor priorities, funding trends, and competitive intelligence across sectors and geographies. • Maintain and strengthen relationships with a diverse range of donors, including traditional institutional donors, private donors, foundations, and emerging financing partners, in coordination with regional and HQ teams. • Demonstrate willingness to expand knowledge and expertise related to development finance and non-traditional funding mechanisms in support of diversified resource mobilization. • Proactively support the MCO Portfolio Director and Country Managers in external representation, including preparation for and participation in donor meetings, partner engagements, and other stakeholder forums. • Guide the development of unsolicited concepts and donor engagement materials in partnership with the MCO Portfolio Director, Country Managers, regional Business Development teams, and HQ counterparts.   PROPOSAL DEVELOPMENT AND RESOURCE MOBILIZATION • Oversee and lead go/no-go decision-making processes for new funding opportunities across the MCO portfolio. • Provide strategic and technical leadership to ensure the development of high-quality, competitive concept notes and proposals. • Ensure the systematic use of evidence-based products, learning, and analysis to inform program design and value propositions in close collaboration with MCO and country staff as appropriate. • Coordinate multi-country, cross-border and cross-functional proposal development processes involving Programs, Finance, Operations, Technical Advisors, Evidence & Learning teams, and HQ. • Ensure proposals are operationally feasible, risk-informed, and financially sound, with budgets that accurately reflect the cost of doing business and donor compliance requirements. • Lead or support proposal revisions, negotiations, and program modifications in response to donor feedback or contextual changes. • Promote learning and continuous improvement through after-action reviews and documentation of proposal development lessons learned.   GRANTS OVERSIGHT, REPORTING, AND COMPLIANCE • Provide strategic oversight of grants management systems and processes to ensure compliance with donor regulations, Mercy Corps policies, and PM@MC minimum standards. • Ensure timely, accurate, and high-quality donor reporting across the Syria, Jordan, and Yemen portfolio, supporting program teams and the Reporting Officer to meet contractual obligations. • Oversee reporting trackers, internal review workflows, and coordination with HQ, regional teams, and donors, with day-to-day support from the Reporting Officer. • Support program teams in responding to donor information requests, audits, and amendments. • Ensure effective grant kick-off, review, and close-out processes are conducted and documented in line with Mercy Corps requirements.   PROGRAM LEARNING, EVIDENCE, AND KNOWLEDGE MANAGEMENT • Champion the integration of learning, evidence, and adaptive management into program development and grants processes. • Work closely with the MCO program and Evidence & Learning staff to ensure evidence, research findings, evaluations, and learning products are strategically leveraged to strengthen donor engagement and proposal quality. • Promote consistent use of tools, templates, and systems across Syria, Jordan, and Yemen to strengthen institutional knowledge and continuity.   Organizational Learning • Foster a culture of learning, reflection, and continuous improvement within the business development and grants function.   Supervisory Responsibility • Direct line management of the Reporting Officer.   Accountability Reports Directly To: MCO Portfolio Director Works Closely With: Country Managers, Program and Project Managers, Finance and Operations Teams, Regional Award Management Team, Regional Business Development Advisors, Technical and Evidence & Learning Teams, and HQ counterparts.   Knowledge and Experience • Bachelor’s degree in a relevant field required; Master’s degree in International Development, Humanitarian Assistance, or a related field preferred. • Minimum of 5-6 years of progressive experience in business development, grants management, proposal development, and donor compliance. • Demonstrated leadership and people management experience, preferably in multi-country or matrixed structures. • Strong familiarity with institutional donors (e.g., ECHO, FCDO, EU, SDC, GIZ,), private donors, and donor compliance requirements. • Knowledge or prior experience with DFIs and in development finance is a strong advantage. • Excellent written and verbal communication skills in English. • Proven ability to manage complex processes, meet deadlines, and coordinate across diverse teams. • Strong contextual knowledge of the Middle East region preferred.   Success Factors The successful candidate will be a proactive leader with strong judgment, excellent organizational skills, and a passion for high-quality humanitarian and development programming. They will be comfortable operating in complex, fast-changing environments and able to balance strategic thinking with hands-on support. Strong interpersonal skills, attention to detail, and commitment to accountability and learning are essential.   Living Conditions / Environmental Conditions The position is based in Amman, Jordan, with travel as required to Syria and Yemen (security permitting). Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and Mercy Corps policies at all times.   Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development   Team Engagement and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.   Equal Employment Opportunity Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.   Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).   الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

Assistant

On-site - الأردن - عمّان ١ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions. Into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.   Program / Department Summary As an organization, Mercy Corps is committed to preventing all forms of exploitation and abuse. It gives individuals, organizations, and local groups a means of raising concerns or sharing feedback (positive and negative) with Mercy Corps, independently from program operations. In the context of Jordan, rolling out CARM across the country will ensure that the country will ensure that the country team’s programs will continue to uphold Mercy Corps’ high standards of accountability.   General Position Summary Under the umbrella of Technical Support, Evidence, and Program Quality (TEQ) Unit, supervised by the Multi-Country CARM & Program Standards Coordinator, the Community Accountability Reporting Mechanism (CARM) Assistant is a key position in handling day-to-day collection, management, and response to all feedback cases within certain program location – including both for directly implemented activities and for activities implemented with or via partners. The CARM Assistant will help the CARM & Program Standards Coordinator to ensure responding directly to all feedback concerns and complaints raised by program participants and community members through a safe, accessible, transparent, and confidential CARM system. The CARM Assistant will help in managing in-person, field, and community-based feedback channels, such as face-to-face, feedback boxes, and community ambassadors, ensuring all proper procedures of managing and responding to all feedback are followed by all Mercy Corps team members and partners. Additionally, the CARM Assistant will to conduct community engagement and sensitization by providing guidance on key community accountability and safeguarding messages – including reference to existing Mercy Corps policies, and expected ethical behavior from all Mercy Corps, enumerators, consultants and partners.   Essential Job Responsibilities   Implementation and Program Quality Working under the direction of the CARM & Program Standards Coordinator, they will handle the following responsibilities: • Assist the CARM & Program Standards Coordinator to ensure each program has at least three active, context-appropriate feedback channels informed by community preferences and by following proper procedures. • Collect all feedback received via community-based feedback channels, like feedback boxes, face-face, and community ambassadors in all intervention sites and ensure documentation of all feedback in the CARM database. • Translate feedback from Arabic to English, for example prior to inputting it into the CARM database and provide a summary. • Ensure the CARM database is accurate and up to date on a daily basis according to CARM database guidelines. • Ensure feedback received through each feedback channel is following proper protocol procedures and ensure all community members are aware of their rights and entitlements. • Assist in training partner team members of proper procedures for collecting, logging, and grading based on Mercy Corps’ or partner’s standard grading system, and that appropriate action is taken based on feedback grade. • Contact informants who provided non-anonymous feedback seeking additional information – only when necessary – (place, name, details of the case...) to resolve their feedback more appropriately. • Ensure closure of all feedback cases by following up closely with relevant team member(s). • Help the Coordinator contact informants who provided non-anonymous feedback to inform them about case resolution and collect data on overall satisfaction; ensure this is documented in the Country-level CARM database. • Support the Coordinator in tasks related to community engagement, sensitization and distributing Information, Education, and Communication (IEC) materials across all intervention sites. • Together with the CARM team, support the development and implementation of a CARM for direct implementation tracking trends in feedback received. • Assist in compiling regular reports on channel activity, including trends, common issues, and feedback received. • Support the analysis of data to identify areas for improvement in programs or services. • Contribute to the documentation of CARM lessons learned and success stories.   Team performance • Actively participate in team tasks to ensure effective performance • Regularly provide feedback to the team to ensure responsiveness of CARM to changing context and concerns from communities   SAFEGUARDING RESPONSIBILITIES • Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. • Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. • Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.   SECURITY • Ensure compliance with security procedures and policies as determined by the country leadership. Proactively ensure that team members operate in a secure environment and are aware of policies.   Supervisory Responsibility • None.   Accountability <ul > <li >Reports directly to: the Multi-Country CARM & Program Standards Coordinator,</li> <li >Works Directly with: Other Program Teams, MEL, Ethics/Assurance/ Safeguarding</li> </ul>   Skills and Experience <ul > <li >Bachelor’s degree in social work, communications, social sciences, International Development, Human Rights, or other relevant field.</li> <li >Previous work experience in an international or local Non-Governmental Organization (NGO) is preferred. </li> <li >At least 1 year’s work experience working with communities in roles that include feedback and complaints management, call-center management, and customer care </li> <li >Proven experience in remote data collection, and data management.</li> <li >Excellent Computer skills: proficiency in MS Office package, and strong knowledge of database management is required. </li> <li >Excellent listening, interpersonal, communication and networking skills; ability to work with diversified populations..</li> <li >High level of self-awareness and self-development with the maturity to deal with constructive feedback.</li> <li >Ability to interact effectively with other team members, partners and community members. </li> <li >Experience in conducting trainings</li> <li >Fluency in Arabic and English is required.</li> </ul>   Success Factors A successful incumbent will have good communication and interpersonal skills, demonstrated attention to details, and will be committed working ethically with Mercy Corps stakeholders regardless of race, religion, ethnicity, abilities, or gender. S/he will be highly motivated, and capable of working with or without direct supervision. Other factors include: <ul > <li >The ability to work under pressure. </li> <li >Willingness and ability to quickly learn new information/concepts and implement them. </li> <li >Strong team player with initiative and positive attitude towards problem solving. </li> <li >A learning approach to work with excellent capacity building skills. </li> <li >Attention to detail and patience to double check data results. </li> <li >Self-starter, multi-tasker, solution-seeker, and innovator. </li> </ul>   Living Conditions / Environmental Conditions The position is based in Amman and it requires up to 30% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. The staff will have access to good medical services.   Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development     Team Engagement and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.     Equal Employment Opportunity Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.     Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).   الصون و الأخلاق   ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).   RECRUITMENT SCAMS & FRAUD WARNING   Mercy Corps has become aware of scams involving false job offers. Please be advise: <ul > <li >Recruiters will never ask for a fee during any stage of the recruitment process.</li> <li >All active jobs are advertised directly on Akhtaboot.</li> <li >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</li> <li >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</li> </ul>

من ٠ إلى ٠ سنة أخطبوط

Project Assistant

On-site - الأردن - عمّان ١٧ مايو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.   The Program / Department / Team Jordan grapples with escalating climate-related disasters, posing a critical challenge to its humanitarian efforts, economic stability, and environmental integrity. Despite its position as one of the world's most water-scarce nations, Jordan is witnessing a distressing surge in flash floods. Factors such as degraded vegetation, haphazard urbanization, and the relentless impact of climate change worsen these floods, devastating local communities and the eco-tourism sector. Moreover, Jordan suffers from.   Since 2021, Mercy Corps Jordan has been working to strengthen the resilience of vulnerable communities against the impacts of climate change. The Tabeaa ( طبيعة ): Strengthening Climate Resilience in Jordanian Communities project, planned to start in 2025, builds on this commitment, aligning with Mercy Corps’ vision of fostering resilient communities capable of thriving amid climate challenges.   The project’s approach is multi-faceted, focusing on three key areas: building the adaptive capacity of Jordanian communities, ensuring effective localization and enforcement of national climate policies, and increasing investments in climate resilience initiatives. By integrating these elements, the Tabeaa project seeks to create a sustainable, inclusive response to climate change, in line with Mercy Corps’ mission to strengthen resilience among vulnerable communities in Jordan. The Tabeaa project will operate both at the national and local community levels. Nationally, it will engage key stakeholders to drive systemic change by localizing and enforcing Climate Change Adaptation (CCA) and Disaster Risk Reduction (DRR) strategies. At the community level, the project will target five communities across different governorates, selected for their high vulnerability to flash floods, heatwaves, and water scarcity, which are exacerbated by climate change and impede their ability to thrive.   The Position The Project assistant is responsible for the implementation of Tabeaa Project activities. S/he will serve as a primary contact person for the project participants and will coordinate their participation in the project. S/he will also be responsible for monitoring the achievement of the results set by the project in his/her area of responsibility. Project assistant will also be tasked with data collection, surveys, submitting progress reports and making logistics arrangements in cooperation with other Mercy Corps staff.   Essential Responsibilities • Create and update calendars, schedule meetings, site visits and other logistical arrangements as needed. • Create online tracking sheets and logs for all paperwork related to project activities and keep it updated. • Process, follow up on and track project procurement processes to initiate process and close it, this includes participation and attendance in bid preparation, tendering, technical evaluation, contracts award and all related meetings and logistical arrangements. • Coordinate with other team members, departments, suppliers, and communities for any delivery of goods and/or services. • Travel to project locations as planned and required in coordination with Tabeaa team for day- to-day implementation of project activities • Maintain a soft and hard filing system in accordance with Mercy Corps Policies and Procedures. • Ensure compliance with Mercy Corps, donor policies and communication protocols, and ensure the successful implementation of agreed upon activities. • Attending project meetings instructed by supervisor. • Document all program activities, achievements, and challenges on project tracking sheets and in weekly/monthly reports. • Submit required reports (field visit reports, activity reports, weekly reports) to the direct supervisor. • Ensure proper visibility of project activities and support the facilitation of media products development and success stories documentation. • Ensure efficient support for community work activities by preparing necessary documentation, including attendance sheets, payment processing, and cash advance arrangements, volunteer contracts.   Others: • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission. • Other duties as assigned by the direct Supervisor and/or the Pillar Director.   SECURITY • Carry with you the Jordan Constant Companion form especially when in the field. • When planning a field visit, and if a driver is not available, drive Mercy Corps vehicle ensuring to adhere to safe driving practices and road speed limits. • In all emergency situations, after ensuring all staff is safe and calling the emergency services, if necessary, contact the Security Focal Points (SFP) and make an Immediately Oral Incident Report. • Ensure compliance with security procedures and policies as determined by country leadership.   Supervisory Responsibility None.   Accountability Reports Directly To: Project Officer Works Directly With: Tabeaa project team, Targeted communities, MC support departments (Engineering department, PAQ, Finance, Admin and Procurement teams), consultants.     Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.   Minimum Qualification & Transferable Skills ● Bachelor’s degree in engineering, business administration, or related technical field. ● 0 - 2 years of experience in project management/implementation environment. ● Excellent oral and written communication skills ● Familiarity with data collection, monitoring and evaluation, and quality control tools is desirable. ● Proficiency in written and spoken English is mandatory. ● Proficiency in Microsoft Office applications including Excel and Word. ● Strong interest in the field of community engagement and climate change   Success Factors • Demonstrated ability to communicate effectively with team members of varied work styles, follow procedures, and meet deadlines • Excellent written and oral communication skills • Demonstrated flexibility and creativity in planning and prioritizing of tasks • Proven ability to learn quickly, take initiative, and be accountable for results • Ability to work with diverse groups of people • Conscientious, with an excellent sense of judgment   Competencies • Collaboration/Teamwork: Builds constructive working relationships with colleagues, other work units, community organizations and others to meet mutual goals and objectives. Behaves professionally and supportively when working with individuals from a variety of ethnic, social and educational backgrounds. • Communication Skills: Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Demonstrates good written, oral, and listening skills • Follow Up: Continuously checks in and communicates after a task or inquiry to ensure effective completion; monitors a task/job. • Initiative: Takes action without being asked or required to; achieves goals beyond job requirements; being proactive; taking prompt action to accomplish objectives. • Time-Management: Uses time effectively and prevents irrelevant issues or distractions from interfering with work completion; consistently completes tasks/projects on time without any delay.   Living Conditions / Environmental Conditions The position is based in Amman, Jordan. Frequent domestic travel to the field from Amman will be required. Upon the instructions and approval of the supervisor.   Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development     Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.     Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.     Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.   As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).     الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.   كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: <ul > <li >Recruiters will never ask for a fee during any stage of the recruitment process.</li> <li >All active jobs are advertised directly on Akhtaboot.</li> <li >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</li> <li >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</li> </ul>

من ٠ إلى ٠ سنة أخطبوط

Intern MEL and Reporting

On-site - الأردن - عمّان ٢٩ يونيو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.   The Program / Department / Team (Program / Department Summary) Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments. Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.   The Position (General Position Summary) The MEL and Reporting Intern will provide support to the Program Quality and Learning (PQL) team in monitoring, evaluation, learning, reporting, research, and knowledge management activities across the Iqlaa Activity. The intern will contribute to the collection, organization, analysis, visualization, interpretation, and reporting of program data and evidence to support learning, accountability, adaptive management, and evidence-based decision-making. The position offers hands-on exposure to both quantitative and qualitative monitoring, evaluation, and learning approaches within a large-scale economic development and private sector development program. The intern will support various stages of the evidence generation cycle, including data collection, data quality assurance, data analysis, report writing, development of visual and knowledge products, synthesis of findings, and intervention-level monitoring and evaluation activities. This internship provides a valuable opportunity to gain practical experience in monitoring, evaluation, learning, reporting, research, data visualization, and program performance management. Through close collaboration with the PQL team, the intern will strengthen analytical, communication, research, reporting, facilitation, and problem-solving skills while contributing to organizational learning and evidence-based programming.   Essential Responsibilities ● Support the implementation of monitoring, evaluation, learning, and reporting activities across the Iqlaa Activity. ● Assist in the preparation, review, and quality assurance of monitoring and evaluation data collected from interventions, partners, and stakeholders. ● Support qualitative and quantitative data collection activities, including surveys, interviews, focus group discussions, observations, and other learning exercises. ● Support intervention-level monitoring, assessment, and evaluation activities, including data collection, analysis, and documentation of findings. ● Assist in preparing analytical reports, learning briefs, success stories, case studies, presentations, and other knowledge products. ● Support data analysis and visualization activities through the development of charts, graphs, dashboards, infographics, and other visual reporting products. ● Support the preparation of periodic reports, presentations, and learning materials. ● Assist in documenting lessons learned, emerging findings, best practices, and program achievements. ● Assist in maintaining organized records of monitoring, evaluation, and reporting documentation.     REGIONAL SYSTEMS AND SUPPORT FUNCTIONS ● Ensure that effective systems are in place in all country offices for the adequate management of human resources, financial and operational field support functions. ● Review and support country team adherence to Mercy Corps and donor policies and procedures. ● Capture and disseminate best practices on operations, finance and HR systems across country teams to ensure highest quality and standards. ● Provide dedicated support to country teams in the event of an emergency or startup of a complex program that requires additional resources. ● Collaborate with country finance leads in producing bi-annual master budgets.   Supervisory Responsibility N/A   Accountability Reports Directly To: The MEL and IM Manager or PQL Director. Works Directly With: Monitoring, Evaluation, Learning, and information management team, intervention managers and partners focal points.   Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.   Minimum Qualification & Transferable Skills ● A degree or pursuing a degree in a relevant field such as Statistics, Economics, Business Administration, Development Studies, Social Sciences, Data Science, Computer Science, Industrial Engineering, Public Administration, or a related field. ● Strong interest in monitoring, evaluation, learning, research, reporting, or data analysis. ● Demonstrated analytical and problem-solving skills. ● Fluency written and verbal communication skills in English and Arabic. ● Strong written and verbal communication skills to effectively convey data insights and present findings to diverse audiences. ● Proficiency in Microsoft Excel, Word, and PowerPoint and any other relevant tools to the scope of work. ● Strong attention to detail and commitment to data quality. ● Willingness to travel within Jordan if required for field-based activities. ● Familiarity with data cleaning, data transformation, and data validation techniques.   Success Factors The successful MEL and Reporting Intern demonstrates initiative, accountability, attention to detail, and a strong commitment to producing accurate and reliable work. They are curious, adaptable, and motivated to learn new concepts, tools, and methodologies related to monitoring, evaluation, learning, reporting, and research. The intern collaborates effectively with colleagues, communicates clearly and professionally, and responds positively to guidance and feedback. They demonstrate sound organizational skills, the ability to prioritize tasks, and a willingness to take ownership of assigned responsibilities. As the internship progresses, the intern is expected to show increasing independence, analytical capability, and confidence in supporting evidence generation, learning processes, data quality, reporting, and knowledge management activities.     Living Conditions / Environmental Conditions The position is based in Amman, Jordan and it requires up to 30% travel to Jordanian’s governorates to support implementing the program activities. Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all locations.   Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development   Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.   Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.   Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).   الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.       RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advised Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

National Individual Consultant

On-site - الأردن - عمّان ٢٠ مايو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.   About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible.  Mercy Corps is working in over 40 countries on the front lines of today’s biggest crises to create a future possibility, where everyone can prosper. Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities.   Iqlaa Overview The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments. Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.   Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).   Activity Purpose Many small-scale farmers in Jordan face persistent constraints in packaging, branding, labeling, and the use of digital financial tools, driven by limited access to technical knowledge, practical training, mentorship, and appropriate resources. These gaps undermine product quality and competitiveness, limit income stability, and restrict access to formal domestic markets. These findings are consistent with the “Agricultural Challenges and Priorities (2025) – Jordan” study conducted under the Iqlaa program, which highlighted similar constraints among small-scale farmers.   At the post-harvest stage, weak packaging and handling practices often lead to product deterioration before reaching markets, resulting in mechanical damage, reduced shelf life, and lower market value<a href="https://outlook.cloud.microsoft/mail/inbox/id/AAQkADUyNTRjZDg5LWY0YTQtNDc0ZS04ZjIyLTBhMTdlYjliN2JlMwAQAEZ8v9kx0kpMiEiTrfukd4M%3D#x__ftn1" title="#x__ftn1">[1]</a>. These challenges are further compounded by gaps in the practical application of packaging techniques, as well as limited familiarity with branding and labeling fundamentals and digital tools, including e-wallets for business transactions.   In addition, limited access to appropriate and affordable packaging materials forces many small-scale farmers to rely on low-quality or informal packaging solutions<a href="https://outlook.cloud.microsoft/mail/inbox/id/AAQkADUyNTRjZDg5LWY0YTQtNDc0ZS04ZjIyLTBhMTdlYjliN2JlMwAQAEZ8v9kx0kpMiEiTrfukd4M%3D#x__ftn2" title="#x__ftn2">[2]</a>, further weakening product presentation and market positioning. Without targeted support, farmers are likely to continue to experience losses, limited market visibility, and reduced readiness to engage in higher-value formal markets, as further highlighted in the Iqlaa “Agricultural Challenges and Priorities (2025) – Jordan” study. These constraints are reflected at the sector level. The 2017 Agricultural Census in Jordan recorded 107,707 agricultural holdings, of which approximately 75% are smaller than 10 dunums, making smallholders a dominant but vulnerable group within the sector. Food security analysis in Jordan further highlights significant inefficiencies in agri-food systems, particularly in post-harvest handling and market access<a href="https://outlook.cloud.microsoft/mail/inbox/id/AAQkADUyNTRjZDg5LWY0YTQtNDc0ZS04ZjIyLTBhMTdlYjliN2JlMwAQAEZ8v9kx0kpMiEiTrfukd4M%3D#x__ftn3" title="#x__ftn3">[3]</a>.   Together, these findings highlight a critical gap in packaging, branding, and market integration, underscoring the need for targeted interventions to improve competitiveness, reduce post-harvest losses, and strengthen small-scale farmers’ access to formal markets. Limited familiarity with digital financial tools and payment channels further restricts their ability to manage transactions efficiently, maintain financial records, and streamline daily business operations.  To address these challenges faced by small-scale agricultural producers, targeted efforts are necessary to:   <ul> <li>Strengthen practical skills in packaging, branding, and labeling to improve product quality and market readiness.</li> <li>Build capacity to integrate packaging and branding costs into pricing and financial decision-making.</li> <li>Strengthen the link between improved product presentation, marketability, and business sustainability.</li> <li>Strengthen the use of digital financial tools, including e-wallets, to improve transaction efficiency and business operations.</li> <li>Facilitate market linkages and exposure opportunities through participation in bazaars, festivals, and connections with logistics providers.</li> </ul>   Through this integrated approach, the activity aims to improve product quality, consistency, and presentation among small-scale farmers, strengthen consumer trust, and enhance the overall marketability and competitiveness of their products, ultimately contributing to increased sales. It further seeks to support more informed financial and operational decision-making, enabling farmers to optimize costs and build more sustainable business models.     Activity Description To address the critical gaps identified among small-scale farmers in Jordan, Iqlaa seeks a qualified national (Jordanian) individual consultant to design and deliver a targeted program in Arabic. The integrated program aims to strengthen participants’ knowledge and practical skills in packaging and packing techniques, branding and labeling fundamentals, and improve product presentation through a structured training component, complemented by applied mentorship sessions and organized around three interrelated thematic areas: Packaging Fundamentals for Small-Scale Farmers, Packaging Compliance, Labeling, and Quality Assurance, and Market-Oriented Packaging and Branding.   The program will target 80 small-scale farmers across two to four governorates, divided into 4 to 5 groups. Training sessions will be delivered in person, each comprising 15-20 participants and receiving a minimum of 20 hours of training. In addition to the structured training sessions, the program will incorporate tailored mentorship as an integral component. These mentorship sessions will build directly on the thematic areas and provide hands-on guidance to support participants in applying acquired skills, refine packaging choices, and align product identity with appropriate packaging solutions.   To support the practical application of both the training and mentorship components, the program will provide participants with packaging and branding supply kits. These kits will include essential packaging, branding, and labeling materials aligned with relevant standards and tailored to the requirements of the intended markets and target customer segments, to enhance product quality and reduce post-harvest losses. The kits will allow participants to directly apply the skills acquired during training and mentorship, supporting tangible improvements in product presentation, compliance, and overall market readiness.   The program will also facilitate market linkages by connecting participating farmers with relevant markets, festivals, and bazaars, enabling them to showcase their products, test consumer demand, and strengthen their visibility within formal market channels. In addition, opportunities will be explored to link selected participants with logistics and delivery service providers to support product distribution, improve access to identified markets, and sustain sales beyond time-bound market events. In parallel, the Iqlaa team will strengthen participants' capacity to use formal digital financial tools by introducing them to digital payment channels and supporting the use of business e-wallets to improve transaction safety and business operations. The thematic areas outlined below are indicative and intended to guide the overall design and delivery of the “Pack To Market” program. The consultant is expected to refine and propose the final structure and content in alignment with the activity objectives and the identified participant needs:   <ul> <li>Thematic Area 1: Packaging Fundamentals for Small-Scale Farmers: Introduces participants to the fundamentals of effective packaging and its role in protecting products, maintaining quality, and improving market readiness. It also guides participants on how to incorporate packaging costs into product pricing, ensuring accurate costing, and supporting better pricing decisions that maintain profitability.</li> <li>Thematic Area 2: Packaging Compliance, Labeling, and Quality Assurance: Focuses on the regulatory and quality aspects of packaging and labeling to ensure that products meet basic market and consumer requirements.</li> <li>Thematic Area 3: Market-Oriented Packaging and Branding: Explores how packaging and branding can support product differentiation and stronger market engagement. It also guides participants in identifying practical improvements to their current packaging and branding, and in developing simple, actionable improvements that strengthen customer trust and increase product attractiveness in the market.</li> </ul>   The expected outputs under each thematic area may include but are not limited to the following indicative themes. The consultant may propose alternative or additional themes, with a clear and justified rationale for the changes in the technical proposal:    Thematic area 1: Packaging Fundamentals for Small-Scale farmers Expected Outputs: ·        Improved understanding of the role of packaging in product protection and market readiness. ·        Identification of suitable packaging designs aligned with their products. ·        Selection of appropriate, cost-effective, and sustainable packaging materials. ·        Identification of practical packaging options within their budget. <ul> <li>Ability to calculate and integrate packaging costs into product pricing.</li> </ul>   Thematic area 2: Packaging Compliance, Labeling, and Quality Assurance Expected Outputs: ·        Improved understanding of basic packaging requirements. ·        Development of a draft product label with key required information. <ul> <li>Application of basic quality checks to ensure product protection and integrity.</li> </ul>   Thematic area 3: Market-Oriented Packaging and Branding Expected Outputs ·        Definition of basic branding elements for their products. ·        Improved product presentation for market display. ·        Increase understanding of how packaging influences consumer trust and sales. <ul> <li>Development of an initial packaging improvement concept for their product.</li> </ul>   Scope of Work You can download the full Scope including the evaluation criteria and the required submittals through this link: <a href="https://drive.google.com/drive/folders/1cyr2BsQa1yDr8aqJ8gFxm_mi5lIb-xCW?usp=sharing" title="https://drive.google.com/drive/folders/1cyr2BsQa1yDr8aqJ8gFxm_mi5lIb-xCW?usp=sharing">https://drive.google.com/drive/folders/1cyr2BsQa1yDr8aqJ8gFxm_mi5lIb-xCW?usp=sharing</a>   How to Apply Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted maximum by Wednesday 3 June, 2026 at 3:00 pm Amman time: <ol> <li>All the documents requested in the “Proposal Submission Requirements” section in the SOW document.</li> <li>A copy of your Jordanian ID or passport.</li> <li>A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a>.</li> </ol>   ** Mercy Corps has the right to disqualify any late offers. __________________________________________________________________________________________________________________________________________________________     الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.   كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: <ul> <li>Recruiters will never ask for a fee during any stage of the recruitment process.</li> <li>All active jobs are advertised directly on Akhtaboot.</li> <li>Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</li> <li>Please report any suspicious communications to ((integrityhotline@mercycorps.org))</li> </ul>

من ٠ إلى ٠ سنة أخطبوط

Senior Communications Officer

On-site - الأردن - عمّان الثلاثاء

اللوجستيات وسلاسل الإمداد والمشتريات

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.   The Program The Communications Senior Officer will support in the development, implementation, and monitoring of communications activities to promote the Iqlaa program and maintain informative and effective communication channels with the program’s different stakeholders. The Communications Senior Officer will have a key role in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USG guidelines and branding and marking requirements. They will create high-end written and multi-media content capturing the impact created by the program’s activities. They will be responsible of developing and disseminating high-quality communications tools, materials, and donor reports, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will contribute to the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications. Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms, raise awareness about Iqlaa’s work and impact, push-forward the program’s advocacy agenda, and help develop impactful relations with Iqlaa’s key stakeholders.   The Position The Communications Senior Officer will support in the development, implementation, and monitoring of communications activities to promote the Iqlaa program and maintain informative and effective communication channels with the program’s different stakeholders. The Communications Senior Officer will have a key role in the implementation of the program’s communications and public outreach strategy, and its internal information structures in line with USG guidelines and branding and marking requirements. They will create high-end written and multi-media content capturing the impact created by the program’s activities. They will be responsible of developing and disseminating high-quality communications tools, materials, and donor reports, ensuring style and branding compliance, backstopping our media relations and events participation, making sure our electronic presence meets the desired communications objectives, and helping in the preparation of reports as per Iqlaa’s needs and standards. They will contribute to the implementation of creative, consistent, and effective outreach activities leveraging tools like public awareness campaigns, printed advertising, radio, website, and other forms of electronic communications. Ultimately, the goal will be to help ensure clear communication of Iqlaa’s message across all channels and platforms, raise awareness about Iqlaa’s work and impact, push-forward the program’s advocacy agenda, and help develop impactful relations with Iqlaa’s key stakeholders.   Essential Responsibilities In coordination with the Director of Communications (DOC):   ● Strategic: ○ Have a key role in the implementation of Iqlaa’s communications strategies and plans in accordance with USG rules and regulations, and as per the accounts (partners/ sub-grantees/ contractors) assigned to them by DOC ○ Establish deep understanding of program progress and activities and identify potential stories or news for publishing ○ Refine and maintain Iqlaa’s desired identity throughout all channels of communication ○ Conduct regular stakeholder/ audience analysis   ● Content Development & Dissemination: ○ Timely development of high-quality engaging and effective communication and media materials for internal and external dissemination, including video production, speeches, talking points, advocacy agendas, press releases, success stories, social media posts, fact sheets, and reports, etc (content submitted to DOC needs to be in its final stage requiring minimal to no feedback) ○ Apply a collective-impact approach in capturing stories and drafting reports ○ Disseminate and publish internal and external communications content online and offline ○ Coordinate with relevant partners, sub-grantees, contractors and beneficiaries to produce professional photographs and videos and maintain a database of impactful project audiovisual materials   ● Social Media, Media Monitoring & Media Reach: ○ Create and manage social media calendars including planning, content creation, publishing, monitoring, and reporting on performance results ○ Manage social media boosting and advertising within allocated budgets ○ Monitor social media trends and identify new tools and innovate practices to maintain effectiveness and relevance of the applied social media approach through the Iqlaa and Mercy Corps’ social media platforms ○ Track, analyze, evaluate, and adapt social media campaigns and exposure to reach desired outcomes ○ Conduct media monitoring of local news outlets to capture important news and facts relevant to, or which may impact, the program or partners ○ Support media efforts, including reaching out to media representatives and coordinating media attendance and coverage at events, etc ○ Explore opportunities to feature Iqlaa’s activities and beneficiaries through TV, radio and magazines articles and interview   ● Events: ○ Lead on the organization and execution of events assigned by DOC and develop related communications materials and coverage. Have appropriate planning in place in good time ahead of every upcoming activity/event.   ● Accounts Management and Review: ○ Manage accounts assigned by DOC (partners/ sub-grantees/ sub-contractors) in terms of finalizing their communications plans, applying regular updates, and closely following up on their implementation, making sure the set activities are prepared for in good time in advance, allowing for sufficient time for review and seeking approvals ○ Review accounts’ relevant content in terms of marking, messaging, and quality, and following up on the approvals process at Iqlaa ○ Ensure program compliance with USG communications, branding and marking requirements throughout partners/ sub-grantees/ sub-contractors and Iqlaa team’s work and material   ● Reporting: ○ Contribute to the donor reports development process including collecting information, and drafting and editing high-quality content in a timely manner ○ Preparing the communications section in the quarterly and annual donor reports   ● Collaboration: ○ Ensure collaboration and coordination within the communications team and with other functions and components of Iqlaa and Mercy Corps ○ Collaborate with technical and administrative staff to finalize communications materials ○ Support communications-related work as required ○ Provide communication-related administrative support ○ Implement creative, consistent, and effective outreach activities, in collaboration with the outreach team, leveraging tools like public awareness campaigns, printed advertising, radio, website, social media and other forms of electronic communications, in addition to events and information learning platforms   ● Other: ○ Assist in drafting requests for quotations/proposals and terms of reference for communication activities ○ Initiate procurement requests as relevant to assigned work, and following up on their completion ○ Update and manage contacts databases and media contacts lists ○ Maintain up to date archiving of all relevant communications material on the dedicated online drives ● Other duties as assigned by direct supervisor and/or senior leadership ● Flexibility to work across different sites in Jordan on day missions   SAFEGUARDING RESPONSIBILITIES ● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. ● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. ● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.   Accountability Reports Directly To: Communications Specialist or Director of Communications Works Directly With: Director of Communications, Communications Team Members, Deputy Chief (s) of Party, Technical Leads and other relevant staff, partners   Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.   Minimum Qualification & Transferable Skills ● BSc/BA in Marketing, Communications, Business, or a related field is desired ● 4 to 6 years of proven experience in communications and social media, preferably with experience working in USG-funded projects ● Native Arabic speaker ● Outstanding communication abilities and writing skills with proven capacity to produce high-quality briefs, press releases, reports, and other communication pieces in English and Arabic for internal and external stakeholders ● Solid editing and translating skills in English and Arabic ● Experience with management of online and social media communication ● Demonstrated expertise in dissemination of information through print, web, and email ● Daily monitoring of the media and identification of news and content relevant to Iqlaa ● Events coordination experience ● Research skills ● Excellent computer skills including proficiency with Microsoft Office ● Photo editing skills using Photoshop, Adobe ● Skills using Adobe Illustrator, Adobe Premier, InDesign, and content management systems is a plus ● Video editing is a plus   Success Factors The Communications Senior Officer will have a deep commitment to humanitarian principles and values as well as to the overall objectives and approach of the Iqlaa program. They will be curious and have a willingness to learn new skills and methodologies while bringing a solid foundation in communication and marketing at donor-funded programs ideally in Jordan or the region. They will be well-organized and strong communicators with excellent writing and editorial skills in English and Arabic.   They will have the ability to work under pressure, independently and with limited supervision and will be highly organized with creative problem-solving skills. They will have high attention to details, excellent digital marketing experience, and demonstrate proactivity, administration, collaboration, teamwork, excellent communication and interpersonal skills. They will have strong planning and time management skills, including the ability to juggle multiple tasks and respond rapidly to new events and competing priorities.   Living Conditions / Environmental Conditions The position is based in Amman, Jordan and it requires up to 40% in-country travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing and staff will have access to good medical services and the living situation is of a high standard.   Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.   Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.   Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.   Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).   الصون والأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advised Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

من ٠ إلى ٠ سنة أخطبوط

Monitoring, Evaluation, Learning, and Information Management Assistant

On-site - الأردن - عمّان ٢٣ يوليو ٢٠٢٦

اللوجستيات وسلاسل الإمداد والمشتريات

About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.   The Program / Department / Team Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments. Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan. Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).   The Position The Monitoring, Evaluation, Learning (MEL) and Information Management (IM) Assistant is part of Iqlaa’s Program Quality and Learning (PQL) Department. S/He will support the implementation of MEL and IM activities across Iqlaa’s portfolio of interventions, including data collection, data verification, field visits, documentation, and timely reporting. S/He will contribute to routine data collection and support the implementation of intervention MEL Plans in line with donor and Mercy Corps requirements. Working closely with relevant technical teams, the PQL team, partners, and sub-grantees, the MEL and IM Assistant will support the review and updating of result chains, indicators, and MEL plans to track and report on intervention activities and indicators. The MEL and IM Assistant will support the timely maintenance and implementation of MEL plans and data collection tools to contribute to high-quality reporting to the donor and Mercy Corps. S/He will assist in developing and updating data collection tools for the Iqlaa team, partners, and sub-grantees as assigned, with the goal of collecting high-quality data for reporting, adaptive management, and program decision-making. S/He will work closely with the PQL team, partners, and sub-grantees to support the implementation of MEL activities.   The MEL and IM Assistant will support the drafting, testing, and updating of data collection tools and instruments, and will contribute to ensuring that Iqlaa MEL activities follow applicable policies and guidance notes. S/He will support the PQL team in ensuring that data collection tools are clear, practical, and aligned with Iqlaa’s MEL frameworks, systems, and automated tools. The MEL and IM Assistant will support the MEL and IM Manager in drafting, revising, and implementing MEL plans and tools for Iqlaa’s partners and sub-grantees. S/He will also support basic quantitative and qualitative data analysis and reporting to help track progress and document the results of Iqlaa interventions.     Essential Responsibilities   Monitoring, Evaluation, and Learning • Support the implementation and maintenance of the Activity Monitoring, Evaluation, and Learning Plan (AMELP) in alignment with donor and Mercy Corps requirements. • Support the development, implementation, and updating of intervention MEL plans for assigned interventions, ensuring alignment with donor and Mercy Corps MEL standards. • Support the implementation of qualitative and quantitative MEL activities, including data collection and verification, using Iqlaa's MEL systems and automated platforms. • Maintain MEL documentation, including MEL folders, datasets, supporting evidence, data collection tools, and related documentation to ensure completeness and accessibility. • Conduct field visits, desk reviews, spot checks, and remote quantitative and qualitative data collection activities across assigned interventions.Contribute to intervention-level quality reports and support donor and internal reporting requirements as assigned by the supervisor.Support the integration of MEL requirements into RFAs, RFPs, and partner documentation as requested. • Development of evaluation questions, methodologies, and data collection tools for measuring the impact of assigned interventions. • Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for the assigned interventions. Supports the MEL and IM Manager and the PQL Director in the annual surveys. Mid-line evaluation, and final internal performance review and evaluation. • Support consortium partners in their MEL plans, reporting processes, and close-out requirements. • Collaborate closely with the PQL team, technical leads, and partners on MEL-related tasks as assigned. • Ensure data protection in accordance with Responsible Data Policy and evaluation requirements. • Ensure monitoring and evaluation plans and tools, data collection, entry, cleaning, and storage are appropriately implemented by the subordinates. • Analyze monitoring and evaluation qualitative data to an appropriate standard and use analysis results to inform project decision-making. • Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities. • Ensure compliance with relevant Mercy Corps MEL policy and donor MEL policies and regulations. • Complete any other duties assigned.   Information Management • Maintain and operationalize Iqlaa’s Data Management Protocol and ensure data accountability, quality, and verification across all interventions. • Lead the development, testing, and management of data collection tools and instruments in coordination with the PQL team, technical teams, partners, and implementing partners. • Facilitate data demand and ensure that collected data flows accurately into IM systems. • Establish data collection tools and instruments that will be used by the Iqlaa team, including consortium and all implementing , and ensure timely and quality development, testing, and management of MEL data as well as monitor progress of interventions against set milestones and evaluate the impact of implemented interventions as requested by the supervisor. • Develop and maintain the required digitized data collection methods, such as ODK collection built on XLS forms. • Ensure a comprehensive and updated database for interventions is maintained and reflected on Iqlaa information management system. • Coordinate with all relevant partners, sub-grantees, and technical leads to ensure adherence with Iqlaa MEL plans and data collection requirements.   Capacity Building and Mentoring • Train field staff and partners on basic MEL tools and ethical data practices. • Supervise and provide technical guidance to the subordinate, ensuring they effectively carry out their duties and responsibilities. • Develop individual work plans and provide regular feedback. • Foster a positive team environment, learning culture, encourage collaboration, and recognize team members’ contributions to the project’s success.   Reporting • Ensure high quality and timely preparation of MEL data for reports as requested by the supervisor. • Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL data informs project planning and implementation. • Contribute to the regular MEL reports.   Project Coordination Activities • Ensure the integration of team members and partners into MEL-relevant decision-making processes. • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian and development missions. • Ensure implementation of safeguarding policies and procedures.   Hardware and Software Management • Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures. • Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor. • Prepare a data protection plan in coordination with the relevant stakeholders.   Safeguarding Responsibilities • Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work. • Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. • Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.   Supervisory Responsibility: NA Reports Directly To: Senior MEL Officer Works Directly With: Program Quality and Learning (PQL) Director, PQL team, program teams, Communications team, procurement team, and finance teams.     Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.     Knowledge and Experience ▪ Bachelor’s degree in any relevant field, such sa but not limited to: engineering, Management, Information management, Sociology, Economics, Statistics, International Development. ▪ Master’s degree in is highly preferred. ▪ Minimum of 2 years of experience. The specific experience in MSEs/HBBs development is a plus. ▪ Proven experience in leading a team. ▪ Demonstrated skills in data collection, statistical analysis methods, and database management. ▪ Demonstrated experience in building log-frame, indicators, and relevant data collection tools. ▪ Experience developing and delivering training on MEL. ▪ Very strong writing skills, including reports, best practices, case studies, etc. ▪ Proficiency in Microsoft Office applications, including Excel and Word. ▪ Proficiency in developing XLS forms and using ODK is required. ▪ Fluency in spoken and written Arabic and English.     Success Factors ▪ Deep commitment to humanitarian principles and values. ▪ Willingness to learn new skills and methodologies. ▪ Ability to work under pressure, independently, and with limited supervision. ▪ Demonstrated organizational skills. ▪ Demonstrated creative problem-solving skills. ▪ Security, political and cultural awareness. ▪ Ability to provide a high-quality report in English. ▪ Ability to multi-task while meeting several pressing deadlines. ▪ Mature, responsible, and diplomatic in their interactions with others. ▪ Pays attention to detail and is meticulous, thorough, and results-oriented.     Living Conditions / Environmental Conditions The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.   Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive   Ongoing Learning In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development   Team Efficiency and Effectiveness Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.   Equal Employment Opportunity Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.   Safeguarding & Ethics Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).     الصون و الأخلاق ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي. كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).     RECRUITMENT SCAMS & FRAUD WARNING Mercy Corps has become aware of scams involving false job offers. Please be advise: Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ((integrityhotline@mercycorps.org))

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