مراقب وثائق - اربد الأردن

<p>As an IT Support Intern, you will gain hands-on exposure to deskside support, end-user computing, IT service management, and infrastructure troubleshooting in a professional technology environment. This internship is designed as a learning opportunity where you will work under supervision, build foundational technical skills, and support IT teams with day-to-day operational activities.</p><p><b><br></b></p><p><b>Responsibilities</b></p><ul><li>Learn and apply service management fundamentals, including Incident Management, Problem Management, root cause analysis, and ticket analysis for deskside support equipment.</li><li>Assist with troubleshooting local servers, network devices, and voice infrastructure under the guidance of Network and Server teams.</li><li>Support basic troubleshooting activities using tools and commands such as Ping, Tracert, IPConfig, network commands, DNS validation, and Active Directory Group Policy test outputs.</li><li>Gain exposure to hub room and data center structured cabling standards and support basic coordination activities as directed.</li><li>Support end-user computing devices including desktops, laptops, hard phones, Wi-Fi devices, printers, scanners, biometric devices, and video conferencing equipment.</li><li>Assist with hardware support tasks such as basic diagnostics, device checks, and supervised replacement or configuration activities for approved equipment.</li><li>Learn software troubleshooting for Windows 10, Microsoft Office, Outlook, Skype for Business, OneDrive, softphones, antivirus tools, VPN, Wi-Fi configuration, encryption tools, imaging, and firmware updates for deskside devices.</li><li>Support IT teams in documenting issues, observations, and recommended inputs to help evaluate process exceptions.</li><li>Assist with coordination and communication during high-impact or severity incidents, while ensuring real-time updates are shared through appropriate escalation channels.</li><li>Support onboarding activities for new accounts, ramp-up and ramp-down activities, and account movement coordination under supervision.</li><li>Assist with business continuity planning testing and failover readiness by supporting floor checkouts and validation activities.</li><li>Learn site compliance and security practices, including audit readiness related to standards such as COPC and ISO 27001.</li><li>Support IT ticket resolution activities within an ITIL-based framework while learning ticket documentation, prioritization, and closure processes.</li><li>Assist with preparing change request documentation and supporting artifacts as defined by the process.</li><li>Support validation activities such as BitLocker desktop checks, user OU policy validation, and computer OU policy validation.</li><li>Assist with encryption software installation and validation on desktops and laptops to support compliance requirements.</li><li>Contribute to positive IT service experiences by responding professionally, communicating clearly, and supporting operational teams.</li><li>Be open to learning in a 24/7 IT support environment, including rotational shift exposure where legally permitted and aligned to internship requirements.</li><li>Complete all assigned, mandatory training within the timeframe provided.</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Currently pursuing or recently completed a Bachelor s degree, diploma, or equivalent program in Computer Science, Information Technology, or a related field.</p><p>0 6 months of exposure to desktop/laptop hardware and software support in a Windows-based PC/LAN environment, or equivalent academic/project experience.</p><p>Foundational knowledge of desktops, laptops, Windows operating systems, basic networking, and common enterprise applications.</p><p>Exposure to tools or concepts such as Citrix client, Microsoft Office, Outlook, VPN, antivirus, imaging, and printer/scanner troubleshooting is helpful.</p><p>Interest in IT service management, Incident Management, Problem Management, and customer-focused technical support.</p><p>Strong willingness to learn, ask questions, document findings, and follow defined processes.</p><p>Good communication, teamwork, attention to detail, and problem-solving skills.</p><p>Ability to work under supervision and follow security, compliance, and confidentiality requirements.</p><p>MCSE or similar certification is preferred but not required.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities</p><ul><li>Post job vacancies, screen CVs, and schedule interviews as directed by the HR Supervisor.</li><li>Process new hire documentation, ID badges, contracts, and orientation schedules.</li><li>Maintain accurate and up-to-date personnel files, both physical and in the HRIS.</li><li>Track daily attendance, leave requests, and shift changes for factory employees.</li><li>Assist in organizing training sessions, safety briefings, and employee engagement activities.</li><li>Respond to routine employee queries regarding policies, benefits, and procedures.</li><li>Support exit formalities including clearance and documentation for resigning or terminated employees.</li><li>Perform other administrative HR duties as assigned.</li></ul><p>Qualifications</p><ul><li>Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).</li><li>1-3 years of experience in an HR administrative or generalist role, manufacturing environment a plus.</li></ul><p>Required Skills</p><ul><li>Attention to Detail</li><li>Documentation</li><li>Communication</li><li>Data Analysis &amp; HR Metrics</li><li>System Administration</li></ul><p>Job Details</p><ul><li>Location Irbid - Jordan</li><li>Industry Human Resources</li><li>Job Type Full-Time</li><li>Degree Bachelor</li><li>Experience 1</li><li>Nationality Unspecified</li></ul><p>Login to Apply</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).</p><p>1-3 years of experience in an HR administrative or generalist role, manufacturing environment a plus.</p><p>Required Skills</p><ul><li>Attention to Detail</li><li>Documentation</li><li>Communication</li><li>Data Analysis &amp; HR Metrics</li><li>System Administration</li></ul><p></p></section>