وظائف وكيل مدرسة

<p>Job Overview</p><p>We are seeking a motivated and detail-oriented Dispatcher to join our operations team in Amman, Jordan. In this entry-level role, you will play a critical part in coordinating daily logistics, communicating with drivers and customers, and ensuring on-time and efficient service. This position offers an opportunity to develop foundational skills in transportation management, prioritization, and problem-solving within a dynamic environment.</p><p>About the Company</p><p>Our organization is a leading local provider in the logistics and transportation sector, dedicated to delivering reliable and customer-focused solutions. We value safety, communication, teamwork, and continuous improvement, and we are committed to developing our employees through hands-on training and growth opportunities.</p><p>Key Responsibilities and Duties</p><ul><li>Coordinate and assign daily routes for drivers, ensuring optimal utilization of resources and timely deliveries or pickups.</li><li>Monitor real-time operations, proactively addressing delays, traffic issues, and unexpected changes.</li><li>Communicate with drivers, customers, and internal teams to confirm service windows, updates, and exceptions.</li><li>Maintain accurate records of transportation requests, driver logs, and delivery confirmations in the dispatch system.</li><li>Assist with route planning, scheduling, and prioritization to meet service level agreements (SLAs).</li><li>Collaborate with maintenance and operations teams to address vehicle availability and maintenance needs.</li><li>Respond to emergencies or urgent requests with effective problem-solving and clear communication.</li><li>Support continuous improvement initiatives by suggesting process enhancements and efficiency improvements.</li></ul><p>Qualifications and Requirements</p><ul><li>High school diploma or equivalent; additional relevant certifications are a plus.</li><li>Entry-level position with a proactive attitude and a willingness to learn.</li><li>Strong verbal and written communication skills in Arabic; proficiency in English is a plus.</li><li>Basic computer literacy and familiarity with office software; experience with dispatch or logistics software is advantageous.</li><li>Ability to work in a fast-paced environment, manage multiple tasks, and stay organized under pressure.</li><li>Attention to detail, strong problem-solving abilities, and a customer-focused mindset.</li><li>Availability to work shifts as required, including evenings and weekends if applicable.</li></ul><p>Required Skills</p><ul><li>Excellent organizational and time-management skills</li><li>Strong communication and interpersonal abilities</li><li>Analytical thinking and ability to interpret data for decision-making</li><li>Team collaboration and coordination across multiple stakeholders</li><li>Ability to remain calm and composed in high-pressure situations</li><li>Problem-solving mindset with a proactive approach to issues</li></ul><p>Benefits and Perks</p><ul><li>Competitive salary and performance-based incentives</li><li>Comprehensive training and opportunities for career development</li><li>Health insurance and paid time off where applicable</li><li>Collaborative work environment with a focus on work-life balance</li></ul>

<p>Sigma Detergents Manufacturing Company announces a vacancy for a production machine operator to work at its site located in Sahab – Industrial City.</p><p>&nbsp;</p><p>&nbsp;</p><p>???? Required Qualifications:</p><p>&nbsp;</p><p>&nbsp;</p><p>• Minimum High School Diploma; a diploma in an industrial, mechanical, or electrical field is preferred.</p><p>&nbsp;</p><p>&nbsp;</p><p>• At least one year of experience operating machinery in factories, preferably in detergent factories or similar industries.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Ability to operate, adjust, and monitor production lines according to work instructions.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Familiarity with and adherence to occupational health and safety procedures.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Ability to identify minor malfunctions and report them to the maintenance department when necessary.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Commitment to quality standards and maintaining the cleanliness and organization of the workspace.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Ability to work within a team and handle work pressure.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Willingness to work in shifts and overtime as needed.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Preference for residents living near Sahab.</p><p>&nbsp;</p><p>&nbsp;</p><p>• Age must not exceed 35 years.</p><p>&nbsp;</p><p>&nbsp;</p><p>???? Workplace: Sahab – Industrial City</p><p>&nbsp;</p><p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>VirtuStaff is seeking a highly organized and client-focused Senior Client Success &amp; Operations Specialist to join its Jordan-based pre-launch team and help establish the company’s service-delivery operations ahead of launch.</p><p>The successful candidate will support the full client journey after the commercial handover, including onboarding, agent activation, service monitoring, client communication, Day-15 and monthly reviews, incident coordination, replacement follow-up and client-retention activities. The specialist will act as the main day-to-day operational contact for active clients and coordinate closely with Sales, HR, Technical Support and Management to ensure that clients receive a reliable and well-managed service.</p><p><br></p><p>The role will also support VirtuStaff’s training ecosystem by identifying training needs, researching and evaluating training providers, coordinating course launches and monitoring whether training improves agent readiness, performance and client satisfaction. This is a hands-on individual-contributor position with significant operational ownership, but no direct team-management responsibility during the initial phase.</p><p>The original role covers the client journey after sale as well as training-provider and course coordination, while specialist execution remains with the relevant internal or third-party teams.</p><p><br></p><p><b>Key Responsibilities<span></span></b></p><ul><li>Review sales handovers and confirm that all client, role, billing and operational information is complete.</li><li>Coordinate client onboarding, kickoff meetings and activation plans.</li><li>Confirm client readiness, system access, working hours, supervision and communication requirements.</li><li>Act as the primary day-to-day operational contact for active clients.</li><li>Maintain a clear health status for each client account and assigned agent.</li><li>Conduct documented Day-15 reviews and monthly service reviews.</li><li>Monitor client satisfaction, service quality, attendance concerns and performance risks.</li><li>Coordinate operational incidents with HR, Technical Support, Sales and Management.</li><li>Keep clients informed during service issues using confirmed and accurate information.</li><li>Coordinate corrective-action, additional-training and replacement processes.</li><li>Follow up on replacement cases and ensure client requirements are properly documented.</li><li>Identify clients at risk of cancellation and support service-recovery plans.</li><li>Track client and seat retention, service issues, replacement reasons and recurring concerns.</li><li>Identify potential account-expansion opportunities and refer them to the Sales team.</li><li>Maintain SOPs, checklists, client records, incident logs and operational dashboards.</li><li>Identify training needs based on client feedback, quality concerns, candidate weaknesses and role requirements.</li><li>Research universities, institutes, trainers, online platforms and other potential training providers.</li><li>Compare training providers based on quality, relevance, credibility, language, assessments, certification, rights and cost.</li><li>Coordinate course structure, platform setup, testing, launch and learner access.</li><li>Monitor enrolment, completion, pass rates, learner feedback and training effectiveness.</li><li>Prepare recommendations regarding course providers, costs, pricing and commercial models for Management approval.</li><li>Coordinate with Marketing, Technical Support, Design and external providers when launching training programmes.</li><li>Prepare weekly and monthly reports covering client health, incidents, retention, onboarding and training activity.</li></ul><p>The role is intended to coordinate client onboarding, account health, service recovery, replacements and retention while also supporting the training catalogue and provider network.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Three to five years of experience in client success, operations, service delivery, account management, BPO, outsourcing, staffing, SaaS implementation or a similar service environment.</li><li>Proven experience supporting B2B clients after the sale.</li><li>Experience coordinating client onboarding, service reviews and operational follow-up.</li><li>Strong client communication and relationship-management skills.</li><li>Ability to manage complaints, incidents and service-recovery situations calmly and professionally.</li><li>Strong organizational, documentation and follow-up skills.</li><li>Ability to create and maintain practical SOPs, checklists, workflows and reports.</li><li>Experience using CRM, ticketing, project-management, attendance or workforce-management systems.</li><li>Understanding of client satisfaction, account health, retention and churn.</li><li>Ability to analyze operational information and identify recurring issues.</li><li>Experience coordinating training programmes, training providers, online courses or LMS platforms is strongly preferred.</li><li>Ability to evaluate training quality, relevance and commercial suitability.</li><li>Experience comparing supplier proposals and negotiating costs is an advantage.</li><li>Strong Arabic and English business communication.</li><li>Experience dealing with UAE or GCC clients is strongly preferred.</li><li>Ability to coordinate effectively across Jordan, Egypt and UAE teams.</li><li>Good commercial judgment and the ability to balance client satisfaction with operational feasibility.</li><li>Comfortable working in a fast-moving pre-launch environment.</li><li>Available to work full-time from the VirtuStaff office in Jordan.</li></ul><p><br></p><p>The original requirements emphasize client onboarding, retention, escalations, GCC communication, operational systems and training-provider coordination.</p><p><br></p><p><b>Preferred Background</b></p><p>Candidates with experience in one or more of the following areas will be preferred:</p><ul><li>SaaS or technology platforms.</li><li>Outsourcing or BPO.</li><li>Recruitment or staffing operations.</li><li>Customer success or account management.</li><li>Workforce management.</li><li>Learning and development.</li><li>LMS or online-training operations.</li><li>Client onboarding and implementation.</li><li>Quality assurance or service delivery.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>VirtuStaff is seeking an experienced and hands-on Regional Sales Manager to join its Jordan-based pre-launch team and build the company’s commercial operations ahead of its GCC launch. The role will lead a cross-country sales structure consisting of inside-sales officers in Egypt and a Business Development &amp; Partnerships Manager in the UAE. The successful candidate will establish the sales process, manage incoming digital leads, develop the team, maintain CRM and pipeline discipline, oversee forecasts, support strategic opportunities and ensure that sales convert into paying clients, active remote-agent seats and retained recurring revenue. This position will work directly with the Founders and collaborate closely with Marketing, HR, Operations and Technology.</p><p>Key Responsibilities</p><ul><li>Build and manage VirtuStaff’s launch-stage sales process and commercial plan.</li><li>Lead, coach and evaluate the Egypt Sales Officers and UAE Business Development &amp; Partnerships Manager.</li><li>Manage the distribution and follow-up of high-volume UAE digital leads.</li><li>Establish lead-response standards, qualification rules, sales scripts and follow-up procedures.</li><li>Conduct daily sales briefings, weekly pipeline reviews and regular call coaching.</li><li>Maintain accurate CRM records, pipeline stages, forecasts and source attribution.</li><li>Monitor conversion from lead through meeting, proposal, payment, client activation and active seats.</li><li>Support strategic, high-value and multi-seat corporate opportunities.</li><li>Oversee affiliate and corporate-partnership performance in coordination with the UAE team.</li><li>Protect approved pricing, payment terms and service scope.</li><li>Coordinate with HR and Operations to ensure that sales commitments match candidate availability and delivery capacity.</li><li>Monitor client handover, early satisfaction, retention and account-expansion opportunities.</li><li>Provide management with clear weekly and monthly commercial reports.</li></ul><p><br></p><p>The position is responsible for one unified commercial system covering high-volume inside sales, UAE partnerships and selected strategic accounts. Success is measured through collected revenue, net seat growth and client retention</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>four to seven years of B2B sales experience, including at least two years managing salespeople.</li><li>Experience in SaaS, HR technology, outsourcing, recruitment, BPO, managed services or recurring professional services is strongly preferred.</li><li>Proven experience managing a measurable sales funnel, targets, pipeline and forecast.</li><li>Experience leading inside-sales teams and coordinating remote or cross-country employees.</li><li>Strong CRM, reporting and sales-data discipline.</li><li>Strong coaching, call-review and performance-management ability.</li><li>Experience with GCC or UAE clients and business decision-makers.</li><li>Understanding of recurring revenue, client activation, retention, churn and account expansion.</li><li>Experience managing affiliate, referral or corporate-partnership channels is an advantage.</li><li>Strong qualification, negotiation and commercial judgment.</li><li>Professional Arabic and English communication.</li><li>Ability to work full-time from the VirtuStaff office in Jordan.</li><li>Comfortable working in a fast-moving pre-launch environment with direct Founder involvement.</li></ul><p><br></p><p>These requirements reflect the experience level stated in the original manual, including 4–7 years in B2B sales, people-management experience, GCC exposure and strong CRM and forecasting capabilities.</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>1. Organizational Background</b></p><p><br></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>2. Project Background</b></p><p>Anera is implementing the Gaza Patient Support Program in Jordan as a holistic intervention that seeks to accompany evacuated patients and their families through treatment, recovery, and displacement with dignity. The program addresses urgent and overlapping needs across medical care, psychosocial support, protection, living conditions, and education, recognizing that families arriving from Gaza are carrying not only serious health needs, but also trauma, disruption, and profound uncertainty about the future. Based on the profiling assessment Anera conducted in December 2025, education emerged as one of the highest-priority needs among evacuated children and their families.</p><p>The Anera Educational Program supports children from Gaza who have been evacuated to Jordan to receive medical treatment and are currently residing in temporary accommodation. These children have experienced prolonged disruption to their formal education, with schooling interrupted for over two years as a result of the war.</p><p><br></p><p><b>3. Objective of the Consultancy</b></p><p>The objective of this consultancy is to design and deliver structured mathematics learning program that helps Gaza children recover and strengthen mathematics skills — reading, comprehension, vocabulary and written expression — in a supportive, engaging and trauma-sensitive environment that rebuilds learning confidence the program will be delivered to a cohort of 22 children (ages 6–12) under the Gaza support program, using child-centered, interactive, and inclusive methodologies; contribute to assessment, lesson planning, monitoring, and teacher/parent engagement; support distribution and use of educational kits.</p><p><br></p><p><b>4. Scope of Work</b></p><p><br></p><p><b>The consultant will be responsible for the following,including:</b></p><p><br></p><ul><li>Conduct Pre assessment for 22 children aged (6-12).</li><li>Designing simple, activity-based baseline and endline assessment tools to measure learner progress without creating test anxiety.</li><li>Delivering 48 scheduled sessions to the two groups using interactive, game-based, group-work and visual interactive, in line with the learning </li></ul><p> preferences identified in the pre assessment.</p><ul><li>Differentiating instruction within each group to accommodate mixed ability levels resulting from interrupted schooling.</li><li>Maintaining attendance and learner progress records, and accommodating absences due to medical treatment through flexible recap and make </li></ul><p> up support.</p><ul><li>Creating a safe, encouraging and trauma-sensitive classroom environment, and referring any child welfare or protection concerns to the </li></ul><p> designated Anera focal point.</p><ul><li>Organizing a closing learner showcase and certificate event with families.</li></ul><p><br></p><p><br></p><p><b>5. Target Groups &amp; Class Schedule Session Schedule and Timing:</b></p><p><br></p><ul><li>The timing of the sessions will be determined based on the <b>availability and accessibility of the targeted students</b> and their school schedules.</li><li>Sessions may be conducted through either of the following arrangements, depending on students’ availability and program needs:</li><li><b>Saturdays</b>, with the session schedule and duration to be agreed upon in advance; or <b>Two days per week during the afternoon/evening </b></li></ul><p><b> period Ex (between 3:00 Pm To 7:00 Pm)</b>, after students return from school.</p><p><br></p><p> The final schedule will be agreed upon in coordination with the Project Team and the Education Consultant, taking into consideration students’ </p><p> school shifts, availability, and participation in other program activities.</p><p><br></p><p><b>6. Duration &amp; Level of Effort</b></p><p><br></p><p>The consultant will work 8 days per month across the 6-month contract period (48 days total), operating from the Anera Jordan field office with regular field visits to hospitals, treatment facilities, and accommodation sites. Working days will be agreed with the Project Manager in advance on a monthly basis. The exact start date will be confirmed upon contracting.</p><p><br></p><p><br></p><p><b>7. Safeguarding &amp; Code of Conduct</b></p><p><br></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the Project Manager.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b> Required Qualifications &amp; Experience</b></p><p><br></p><ul><li>University degree in education, early-grade/primary education, mathematics or a related field.</li><li>Minimum of <b>3 years of experience in face-to-face teaching</b>.</li><li>General knowledge of <b>Child Protection, Safeguarding principles, and relevant Standard Operating Procedures (SOPs)</b>.</li><li>Strong <b>communication and interpersonal skills with children</b>, with the ability to effectively manage and maintain a positive and safe </li></ul><p> classroom environment.</p><ul><li>Ability to <b>prepare and maintain working documents</b>, including worksheets, attendance sheets, weekly work plans, and monthly reports </li></ul><p> highlighting challenges, identified needs, required support, and success stories.</p><ul><li><b>Queen Rania Academy for Teacher Education (QRTA) Diploma</b> is preferred but <b>not mandatory</b>.</li><li>Demonstrated experience teaching mathematics to children and adolescents, ideally across the 6–12 age range.</li><li>Experience working with refugee, displaced, or war-affected children is strongly preferred.</li><li>Familiarity with active, learner-centered and play-based teaching methods, and the ability to differentiate instruction for mixed ability levels.</li><li>Understanding of trauma-sensitive / psychosocial-aware approaches to working with vulnerable children.</li><li>Strong classroom management, interpersonal and communication skills; fluency in Arabic.</li><li>Familiarity with the Palestinian curriculum and/or digital learning platforms (e.g., Thaki) is an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>1. Organizational Background</b></p><p><br></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>2. Project Background</b></p><p><br></p><p>Anera is implementing the Gaza Patient Support Program in Jordan as a holistic intervention that seeks to accompany evacuated patients and their families through treatment, recovery, and displacement with dignity. The program addresses urgent and overlapping needs across medical care, psychosocial support, protection, living conditions, and education, recognizing that families arriving from Gaza are carrying not only serious health needs, but also trauma, disruption, and profound uncertainty about the future. Based on the profiling assessment Anera conducted in December 2025, education emerged as one of the highest-priority needs among evacuated children and their families.</p><p>The Anera Educational Program supports children from Gaza who have been evacuated to Jordan to receive medical treatment and are currently residing in temporary accommodation. These children have experienced prolonged disruption to their formal education, with schooling interrupted for over two years as a result of the war.</p><p><br></p><p><b>3. Objective of the Consultancy</b></p><p><br></p><p>The objective of this consultancy is to design and deliver structured English learning program that helps Gaza children recover and strengthen English language skills — reading, comprehension, vocabulary and written expression — in a supportive, engaging and trauma-sensitive environment that rebuilds learning confidence the program will be delivered to a cohort of 22 children (ages 6–12) under the Gaza support program, using child-centered, interactive, and inclusive methodologies; contribute to assessment, lesson planning, monitoring, and teacher/parent engagement; support distribution and use of educational kits.</p><p><br></p><p><b>4. Scope of Work</b></p><p><br></p><p><b>The consultant will be responsible for the following, including:</b></p><p><br></p><ul><li>Conduct Pre assessment for 22 children aged (6-12)</li><li>Designing simple, activity-based baseline and endline assessment tools to measure learner progress without creating test anxiety.</li><li>Delivering 48 scheduled sessions to the two groups using interactive, game-based, group-work and visual interactive, in line with the learning </li></ul><p> preferences identified in the pre assessment.</p><ul><li>Differentiating instruction within each group to accommodate mixed ability levels resulting from interrupted schooling.</li><li>Maintaining attendance and learner progress records, and accommodating absences due to medical treatment through flexible recap and make </li></ul><p> up support.</p><ul><li>Creating a safe, encouraging and trauma-sensitive classroom environment, and referring any child welfare or protection concerns to the </li></ul><p> designated Anera focal point.</p><ul><li>Organizing a closing learner showcase and certificate event with families.</li></ul><p><br></p><p><br></p><p><b>5. Target Groups &amp; Class Schedule</b></p><p><br></p><p><b>Session Schedule and Timing:</b></p><p><br></p><ul><li>The timing of the sessions will be determined based on the <b>availability and accessibility of the targeted students</b> and their school schedules.</li><li>Sessions may be conducted through either of the following arrangements, depending on students’ availability and program needs:</li><li><b>Saturdays</b>, with the session schedule and duration to be agreed upon in advance; or</li><li><b>Two days per week during the afternoon/evening period (between 3:00 Pm To 7:00 Pm)</b>, after students return from school.</li></ul><p><br></p><p> The final schedule will be agreed upon in coordination with the Project Team and the Education Consultant, taking into consideration students’ </p><p> school shifts, availability, and participation in other program activities.</p><p><br></p><p><b>6. Duration &amp; Level of Effort</b></p><p><br></p><p>The consultant will work 8 days per month across the 6 -month contract period (48 days total), operating from the Anera Jordan field office with regular field visits to hospitals, treatment facilities, and accommodation sites. Working days will be agreed with the Project Manager in advance on a monthly basis. The exact start date will be confirmed upon contracting.</p><p><br></p><p><b>7. Safeguarding &amp; Code of Conduct</b></p><p><br></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the Project Manager.</p><p><br></p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications &amp; Experience</b></p><p><br></p><ul><li>University degree in education, early-grade/primary education, English language or a related field.</li><li>Minimum of <b>3 years of experience in face-to-face teaching</b>.</li><li>General knowledge of <b>Child Protection, Safeguarding principles, and relevant Standard Operating Procedures (SOPs)</b>.</li><li>Strong <b>communication and interpersonal skills with children</b>, with the ability to effectively manage and maintain a positive and safe </li></ul><p> classroom environment.</p><ul><li>Ability to <b>prepare and maintain working documents</b>, including worksheets, attendance sheets, weekly work plans, and monthly reports </li></ul><p> highlighting challenges, identified needs, required support, and success stories.</p><ul><li><b>Queen Rania Academy for Teacher Education (QRTA) Diploma</b> is preferred but <b>not mandatory</b>.</li><li>Demonstrated experience teaching English to children and adolescents, ideally across the 6–12 age range.</li><li>Experience working with refugee, displaced, or war-affected children is strongly preferred.</li><li>Familiarity with active, learner-centered and play-based teaching methods, and the ability to differentiate instruction for mixed ability levels.</li><li>Understanding of trauma-sensitive / psychosocial-aware approaches to working with vulnerable children.</li><li>Strong classroom management, interpersonal and communication skills; fluency in Arabic.</li><li>Familiarity with the Palestinian curriculum and/or digital learning platforms (e.g., Thaki) is an advantage.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b><u>ABOUT ACTED</u></b></p><p>ACTED is committed to immediate humanitarian relief to support those in urgent need and protect people’s dignity, while co-creating longer term opportunities for sustainable growth and fulfilling people’s potential. ACTED endeavors to respond to humanitarian crises and build resilience; promote inclusive and sustainable growth; co-construct effective governance and support the building of civil society worldwide by investing in people and their potential. The commitment of ACTED and that if our teams are guided by 4 core values: (1) Responsibility: we ensure the efficient and responsible delivery of humanitarian aid with the means and the resources that have been entrusted to us. (2) Impact: we are committed to having the most sustainable impact on the communities and the people with whom we engage. (3) Enterprising spirit: we are enterprising and engage in our work with a spirit that creates value and overcomes challenges. (4) Inspiration: we strive to inspire all those around us through our vision, values, approaches, choices, practice, actions, and advocacy.</p><p><b><u>About REACH and IMPACT&nbsp;</u></b></p><p>REACH was created in 2010 as a joint initiative of two International NGOs (<b>IMPACT Initiatives</b> and <b>ACTED</b>) and the United Nations Operational Satellite Applications Programme (<b>UNOSAT</b>). REACH’s purpose is to facilitate the development of information products that enhance the humanitarian community’s decision-making and planning capacity for emergency, recovery, and development contexts. REACH supports information management for aid actors through three complementary services: (a) needs and situation assessments by REACH teams; (b) situation analysis using satellite imagery; (c) provision of database and (web)-mapping facilities and expertise.</p><p>IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. IMPACT was launched at the initiative of ACTED, an international NGO whose headquarter is based in Paris and is present in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, enabling IMPACT to benefit from ACTED’s operational support on its fields of intervention.</p><p><b>ACTED’s Greening Strategy</b></p><p>ACTED’s greening strategy aims to tackle environmental degradation and climate change while meeting the needs of the most vulnerable who are often those most affected by the deepening environmental crisis. Each ACTED employee will adhere to these principles through key green programming responsibilities:</p><ul><li>Contribute towards the adherence and development of the greening strategy plan.</li><li>Explore innovative green programming opportunities and/or solutions within your realm of responsibilities and roles</li><li>Encouraging and promoting environmental safeguarding processes and environmental programming standards in accordance with SOPs and technical guideline notes</li></ul><p><b>ACTED PSEAH Policy:</b></p><p>The Logistics Officer has the responsibility to adhere and commit to the PSEAH Policy (Protection against Sexual Exploitation, Abuse and Harassment) always. Like all managers and coordinators, they have the responsibility for ensuring that measures to prevent SEAH are implemented and regularly monitored. They should ensure that staff under his/her supervision/management understand and comply with ACTED PSEAH policy and have completed the mandatory training courses according to the Code of Conduct and the PSEAH Policy. The Logistics Officer should promote an environment to help prevent sexual harassment, exploitation, and abuse both at the office and in the field and report any misconducts or SEAH issues appropriately according to ACTED’s procedures.</p><ul><li>Acted has a zero-tolerance approach to sexual exploitation, abuse and harassment (SEAH) and strives to recruit those who share our values.</li><li>All candidates will be subject to a pre-employment check that includes satisfactory references, screening, and criminal checks in line with legal requirements.</li><li>All candidates who have been offered a position will sign and respect Acted’s Code of Conduct and related policies as part of their work contract. All staff are expected to abide by the standards of behavior outlined in those documents.</li><li>Managers will have a special responsibility to foster a safe environment.</li><li>Misconduct can lead to serious disciplinary sanctions.</li></ul><p><b><u>Job Purpose</u></b></p><p>&nbsp;The Logistics Officer will work under the supervision of IMPACT’s Head or HR, HUB, and IT.</p><p>IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organization manages several initiatives, including the REACH Initiative. The IMPACT team comprises specialists in data collection, management and analysis and GIS. IMPACT was launched at the initiative of ACTED, an international NGO whose headquarters are based in Paris and is present in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, enabling IMPACT to benefit from ACTED’s operational support on its fields of intervention.</p><p>Depending on the focus area of the successful candidate, they will be responsible for tasks in the two following areas:</p><p><b>1. Procurement</b>, and <b>2. Asset Management and Logistics Reporting</b>. The successful candidate will be qualified to cover the two areas needed.</p><p><br></p><p><b>Duties and Responsibilities</b></p><p><b>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<u>PROCESSES</u></b></p><ol><li>&nbsp;Ensure all procurements are implemented in alignment with IMPACT’s procedures and processes (IMPACT’s Logistics Manual, Code of Conduct and related policies, as well as relevant memos).</li><li>Review and validation of Project specific procurement plans (PP) for newly signed / amended country specific projects and lead on the development procurement plans for global/Geneva based projects, in liaison with relevant focal points.</li><li>Maintain and use the IMPACT Suppliers database, support due diligence for suppliers screening.</li><li>Contribute and support regular updates and upgrades of procurement processes, specifically in relation to the use of the IMPACT Supplier’s database, contracts and consultancies, etc.</li><li>Liaise with relevant teams to address any procurement-related request, specifically from finance team, as well as audit and transparency team in relation to audit requests.</li><li>Support and follow up on contractual relationship with implementing partners / consultants when contracted through a procurement process.</li></ol><p><b>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<u>PROCUREMENT</u></b></p><ol><li>Co-responsible for all related procurement for IMPACT, in full compliance with IMPACT’s logistics manual including procurement processes. This includes specifically procurement of laptops for new recruits/internal mobility in a timely manner, software, and consultancies contracts.</li><li>Ensure exhaustive safekeeping of any procurement related documentation on Jira and SharePoint for processes compliance and future audit: procurement requests, quotations, justificative emails, memos, contract drafts, signed documents, etc.</li><li>Based on Project specific procurement plans, anticipate upcoming needs and procurements.</li><li>Manage, review and validate all supplier invoices (excluding travel agent and Geneva office / IT supplier) and follow up on payments with relevant internal counterparts. Coordinate with HQ counterpart to ensure inclusion of any invoice received physically.</li></ol><p><b>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<u>ASSET MANAGEMENT</u></b></p><ol><li>Maintain and update in a timely manner IMPACT’s consolidated global asset follow up list on Core, in close connections with country focal points.</li><li>When necessary, support country Core focal points on the use and updating of Core. Update the list of focal points depending on staff changes.</li><li>Liaise with country focal point when necessary to verify monthly exit forms.</li><li>Keeping track of asset movements and conditions, including shipments, transportation, donations between country teams or between organizations.</li></ol><p><b> 4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<u>LOGISTICS REPORTING</u></b></p><ol><li>Responsible for all logistics reporting and/or assets related declarations for donors: quarterly inventory, final reports, etc.</li><li>Maintain knowledge, understanding and follow-up of relevant donor requirements and policies in relation to asset management (as well as other elements e.g. stock where relevant.</li><li>Apply relevant reporting rules and processes for each donor and update the processes database when relevant.</li></ol><p><b>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<u>LIAISON WITH IT MANAGEMENT</u></b></p><ol><li>Ensure IT devices are set up in a timely manner and in line with IMPACT IT/DT SoPs including with relevant required software, by liaising with the IT/DT team.</li><li>Maintain the license follow up database and reassign in liaison with IT focal point and finance team.</li><li>Support the implementation of a software utilization policy and ensure follow up of the software justification memos database for audit purposes.</li></ol><p><b>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<u>GENEVA OFFICE MANAGEMENT</u></b></p><ol><li>During leaves of HQ counterpart, ensure follow up of procurement requests related to the HQ office.</li><li>During leaves of HQ counterpart, coordinate with HQ focal point to ensure timely preparation of inductions and daily HQ operations: Rooms booking, badges request, shipments, etc</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b><u>KEY PERFORMANCE INDICATORS</u></b></p><ul><li>Logistics reports and inventory are submitted on time, according to the donors’ templates and rules, and are accurately reporting assets as categorized by donors.</li><li>Procurement processes are handled accordingly to IMPACT’s processes and duly documented with all the relevant procurement documents.</li><li>Procurement requests are handled promptly within a maximum reasonable timeline, depending on type of procurement.</li></ul><p><b><u>TECHNICAL SKILLS</u></b></p><ul><li>Knowledge of basic principles of any procurement and asset management processes.</li><li>Knowledge of use of MS Word, Outlook, Teams and Excel.</li></ul><p><b><u>QUALIFICATIONS</u></b></p><ul><li>Priority will be given to former staff members who meet the eligibility criteria and qualifications required for the position.&nbsp;</li><li>At least 2 years of work experience in a similar work environment or field of activity, including at least 1 year with an NGO.</li><li>Experience in handling asset reporting to institutional donors, and knowledge of donors’</li><li>guidelines and requirements.</li><li>Fluent in English and good level of French an asset.</li><li>Great resistance to stress and pressure: the position requires regular handling of tight deadlines and specific constraints.</li><li>Patience and ability to handle polite but firm communication around processes and field needs.</li><li>Organized person, with attention to detail and rigor in applying procedures and organizing documentations.</li><li>Good communication: the successful candidate will be working from Amman as part of a global team and should be comfortable with frequent communication with both team members and other staff members.</li><li>Experience with Jira is a plus. Experience with Core is another plus. </li></ul></div>

<ul><li>Receive deliveries from approved contractors and suppliers</li><li>Check delivered items against purchase orders and delivery documentation</li><li>Verify quantities, specifications, condition, quality and expiry dates</li><li>Report shortages, discrepancies, damaged items or incorrect deliveries</li><li>Ensure that delivery documents are properly signed, recorded and filed</li><li>Label, categorise and store all received items correctly</li><li>Maintain accurate stock records within the inventory-management system</li><li>Record all stock received, transferred, returned and issued</li><li>Issue supplies to authorised departments against approved requisitions</li><li>Maintain accurate records of stock issued to each department</li><li>Monitor stock levels and report low-stock or excess-stock situations</li><li>Assist with regular stocktakes, cycle counts and inventory reconciliations</li><li>Investigate and report stock discrepancies, damage, loss or expiry</li><li>Follow FIFO and FEFO stock-rotation procedures</li><li>Monitor expiry dates and identify slow-moving or obsolete stock</li><li>Store food, chemicals and other controlled products in the appropriate designated areas</li><li>Maintain correct storage temperatures where applicable</li><li>Keep storerooms clean, organised, secure and free from hazards</li><li>Protect luxury, imported, fragile and high-value items</li><li>Restrict storeroom access to authorised personnel</li><li>Respond promptly to approved and urgent departmental requests</li><li>Coordinate professionally with Purchasing, Accounts and estate departments</li><li>Follow all purchasing, approval and stock-issuing procedures</li><li>Assist with the safe movement, loading and unloading of supplies</li><li>Comply with health, safety, food-hygiene and manual-handling requirements</li><li>Maintain discretion and confidentiality concerning estate operations and purchases</li><li>Perform other reasonable storekeeping duties as directed by management</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Secondary school education or equivalent</li><li>Certificate in Warehousing, Inventory Management, Logistics or Supply Chain advantageous</li><li>Food Safety and Hygiene certification highly regarded</li><li>Manual-handling or workplace safety training advantageous</li><li>Forklift or relevant equipment licence beneficial where required</li><li>Good spoken and written English — mandatory</li><li>Hindi or another Indian language advantageous</li><li>Basic computer and data-entry skills</li><li>Physically capable of lifting, carrying and moving stock safely</li><li>Available to relocate to Amman, Jordan</li><li>Minimum three years' experience in stores, warehousing or inventory control</li><li>Previous experience in a five-star hotel, luxury property, hospital, large institution or private estate preferred</li><li>Experience receiving deliveries and verifying quantities, quality and documentation</li><li>Experience maintaining manual and electronic inventory records</li><li>Knowledge of stocktaking and stock-rotation procedures</li><li>Experience handling food, beverage, housekeeping or maintenance supplies advantageous</li><li>Experience handling imported, luxury or high-value items highly regarded</li></ul>