وظائف تسويق في الأردن

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Guest Services Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Ensures recognition of employees is taking place across areas of responsibility.<br>• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>Maintaining Guest Services and Front Desk Goals<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.<br>• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>Managing Projects and Policies<br>• Ensures compliance with all Front Office policies, standards and procedures.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.<br>Ensuring Exceptional Customer Service&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.<br>• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.<br>• Strives to improve service performance.<br>• Empowers employees to provide excellent customer service.<br>• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Responds to and handles guest problems and complaints.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Establishes challenging, realistic and obtainable goals to guide operation and performance.<br>• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures employees are treated fairly and equitably.<br>• Manages employee progressive discipline procedures for Front Office Staff.<br>• Administers the performance appraisal process for direct report managers.<br>• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.<br>Additional Responsibilities&nbsp;<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.<br>• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>Anchored in the 2030 Agenda for Sustainable Development and in line with the priorities outlined in the UNDP Strategic Plan, the Regional Bureau for Arab States (RBAS) supports the Arab States region to achieve sustainable development by eradicating poverty in all its forms and dimensions, accelerating structural transformations for sustainable development, and building resilience to crises and shocks.</p><p><br></p><p>In addition to its presence in New York, RBAS has its main office in the Regional Hub based in Amman, Jordan with some staff based in Beirut (Lebanon) and Dubai (UAE).</p><p>The Amman Regional Hub hosts regional initiatives under the Regional Programme for Arab States 2022-2025 which touches upon the following areas of work: governance and anti-corruption, regional cooperation for the reduction of poverty and inequality, knowledge economy, conflict prevention and peacebuilding, climate security, youth engagement and empowerment, gender equality, resilience building, among others.</p><p>Context</p><p>This UNV assignment is part of UNDP Jordan’s biodiversity portfolio and its support to the Ministry of Environment, particularly through the Nature Protection Directorate and related national biodiversity coordination mechanisms.</p><p>The Biodiversity Assistant will be embedded within the Ministry of Environment and will support both UNDP biodiversity projects and Ministry-led biodiversity functions. Approximately 50% of the Assistant’s time will be dedicated to UNDP biodiversity projects, mainly the Biodiversity Finance Initiative (BIOFIN) and support to the implementation and follow-up of Jordan’s NBSAP. The remaining 50% will support the Ministry of Environment in maintaining and operationalizing the national biodiversity monitoring framework (which is a UNDP initiative under the NBSAP), including collecting, organizing, validating, and uploading data to the biodiversity monitoring platform, supporting its continued development, and maintaining the national Clearing-House Mechanism (CHM).</p><p>The assignment will contribute to improved coordination between UNDP and the Ministry, stronger data flows for biodiversity reporting and decision-making, and more effective implementation of Jordan’s biodiversity priorities through project, administrative, data-management, and stakeholder coordination support.</p><p><br></p><p>Additional Information:</p><p><br></p><p>National UN Associate Volunteers in Jordan are entitled to:</p><p><br></p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 916.06;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance; and</p><p>• Free access to different learning platforms.</p><p><br></p><p>Task description</p><p>Under the direct supervision of the Biodiversity Officer, and in close coordination with the Ministry of Environment’s Nature Protection Directorate and UNDP Environment Portfolio team, the UN Volunteer will perform the following duties:</p><p><br></p><p><br></p><p>A. Support to UNDP biodiversity projects - approximately 50%</p><p><br></p><p>• Provide day-to-day administrative, operational, and coordination support to UNDP biodiversity projects, particularly BIOFIN and NBSAP-related support activities.</p><p>• Support the planning, organization, and follow-up of meetings, workshops, consultations, trainings, and public events related to biodiversity</p><p>conservation, biodiversity finance, NBSAP implementation, protected areas, restoration, and biodiversity mainstreaming.</p><p>• Prepare draft agendas, participant lists, invitation letters, background notes, presentations, meeting minutes, action points, and summary reports for</p><p>biodiversity-related activities.</p><p>• Support project implementation tracking by maintaining workplan follow-up sheets, deliverable trackers, stakeholder contact lists and organized</p><p>electronic and hard-copy filing systems.</p><p>• Assist in compiling information and documentation required for project reporting, donor updates, annual work planning, procurement planning, and</p><p>coordination meetings.</p><p>• Support travel, logistics, payment processing, consultant/vendor follow-up, and operational transactions related to UNDP biodiversity projects in</p><p>coordination with UNDP Operations and Finance teams.</p><p><br></p><p><br></p><p>B. Support to Ministry biodiversity monitoring framework, platform and CHM - approximately 50%</p><p><br></p><p>• Support the Ministry of Environment in maintaining and operationalizing the national biodiversity monitoring framework and the associated online</p><p>platform.</p><p>• Collect, organize, clean, and validate biodiversity data and indicators from relevant government institutions, protected area managers, academic</p><p>institutions, civil society organizations, and other partners.</p><p>• Upload and update biodiversity data, indicator information, metadata, documents, maps, and supporting material on the biodiversity monitoring</p><p>platform, ensuring consistency, completeness, and clear filing.</p><p>• Support the continued development and improvement of the platform by documenting user needs, identifying data gaps, coordinating with technical</p><p>service providers or IT teams, and testing platform updates.</p><p>• Maintain and update the national Clearing-House Mechanism (CHM), including uploading relevant biodiversity documents, news, project updates,</p><p>national reports, NBSAP materials, and other approved content.</p><p>• Prepare simple data summaries, dashboards, presentation inputs, and progress updates to support Ministry decision-making, NBSAP follow-up, CBD</p><p>reporting, and stakeholder coordination.</p><p>• Support the development of practical templates, standard operating procedures, and guidance notes for data collection, indicator updates, and</p><p>content submission to the monitoring platform and CHM.</p><p><br></p><p>C. Stakeholder coordination, communication and knowledge management</p><p><br></p><p>• Maintain updated stakeholder databases for biodiversity-related institutions, task forces, UN agencies, private sector representatives, civil society</p><p>organizations, academia, and development partners.</p><p>• Facilitate information flow and follow-up between UNDP, the Ministry of Environment, consultants, service providers, and national partners involved in</p><p>biodiversity initiatives.</p><p>• Draft routine correspondence in Arabic and English, follow up on requests for information, and support timely circulation of documents and action</p><p>points.</p><p>• Organize and archive knowledge products, reports, meeting records, datasets, and communication materials related to biodiversity projects and</p><p>monitoring systems.</p><p><br></p><p>D. Additional support</p><p><br></p><p>• Provide administrative and coordination support to relevant Ministry of Environment biodiversity requests handled in collaboration with UNDP.</p><p>• Perform any other related duties as required to support the effective delivery of UNDP’s biodiversity portfolio and Ministry biodiversity functions.</p><p><br></p><p>Application deadline is on 05 Aug 2026</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Relevant experience</p><p><br></p><p>1 year</p><p>Languages</p><p>English, Level: Working knowledge, Required</p><p>Arabic, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Environmental studies, biodiversity conservation, ecology, biology, natural resource management, environmental management, sustainable development, Agronomy, or a related field.</p><p><br></p><p>A first-level university degree combined with relevant training and/or professional experience in project, administrative, data, or environmental programme support may be accepted as relevant experience.</p><p>Competencies and values</p><p>• Competencies and values: Accountability</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Judgement and decision-making</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p>Skills and experience</p><p>• At least 1 year of relevant professional experience in administrative support, project coordination, operations, programme assistance, data</p><p>management, or monitoring support, preferably within development, environmental, biodiversity, or public-sector programmes.</p><p><br></p><p>• Experience supporting biodiversity conservation, NBSAP (National Biodiversity Strategy and Action Plan)implementation, biodiversity monitoring,</p><p>protected areas, restoration, sustainable biodiversity finance, or related environmental initiatives is an asset.</p><p>• Previous experience working with government institutions, UNDP, the UN system, international organizations, or donor-funded projects is an</p><p>advantage.</p><p><br></p><p>Technical skills and knowledge</p><p><br></p><p>• Good understanding of environmental and biodiversity issues in Jordan, including national biodiversity priorities and institutional coordination needs.</p><p>• Experience organizing meetings, workshops, consultations, and events, including logistics, participant coordination, documentation, and on-site</p><p>support.</p><p>• Experience collecting, organizing, cleaning, tracking, and presenting data using Excel or similar tools; familiarity with online platforms, databases,</p><p>monitoring frameworks, dashboards, or CHM-type knowledge platforms is an asset.</p><p>• Experience in travel arrangements, payment processing, vendor coordination, consultant follow-up, filing, and administrative documentation is</p><p>desirable.</p><p>• Have affinity with or interest in the Kunming Montreal Global Biodiversity Framework, and other Biodiversity frameworks and mechanisms, and</p><p>knowledge of the CBD is highly desirable.</p><p>• Familiarity with UNDP corporate systems such as Quantum and UNALL is a strong asset.</p><p><br></p><p>Core competencies</p><p><br></p><p>• Excellent oral and written communication skills in English and Arabic.</p><p>• Strong drafting, reporting, documentation, and follow-up skills with attention to detail and accuracy.</p><p>• Excellent interpersonal skills and ability to work collaboratively with government counterparts, UN agencies, consultants, private sector actors,</p><p>academia, civil society partners, and development partners.</p><p>• Strong organizational skills with the ability to manage multiple tasks, prioritize work, meet tight deadlines, and work with minimum supervision.</p><p>• Demonstrated interest in biodiversity conservation, sustainable development, and the values of the United Nations system.</p><p><br></p></div>