Noorart, an international company specialized in publishing and distributing educational materials, is currently seeking to hire a highly skilled and detail-oriented Customer Service Agent, to join our team in Amman, Jordan.

Enthusiastic and customer-focused professional with up to 3 years of experience in delivering excellent customer support. Adept at handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. Strong communication and problem-solving skills with a commitment to enhancing customer satisfaction.

Qualifications:

• Understand client requirements and provide tailored solutions through effective communication.
• Deliver accurate, complete, and valid information using appropriate tools and methods.
• Meet strict deadlines for resolving project-related issues and suggest actionable solutions.
• Maintain detailed records of customer interactions, process accounts, and organize documentation.
• Stay updated on organizational policies, new products, and services through proactive communication with management.
• Collaborate with technical teams to resolve ongoing product or service-related issues efficiently.

Skills

• Experienced in solving customer problems and providing suitable solutions.
• Knowledgeable in using CRM systems and tools.
• Skilled in answering calls professionally and with a friendly tone.
• Strong communication and interpersonal skills with a good command of professional language.
• Able to complete tasks efficiently within set deadlines.
• Proficient in computer use.