About Mercy Corps 

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks, and promote sustainable change by supporting community-led and market-driven initiatives. Recognizing both the great potential and the complex challenges faced by the Middle East, since 1989 Mercy Corps has been implementing a range of humanitarian assistance and development programs tailored to the specific needs of the region and of those communities where we work.

 The Program / Department / Team 

The Grants Coordinator, a member of the Grants Management Unit, plays a pivotal role in coordinating and administering the program’s grant requirements. He/she plays a critical role in coordinating grants management, compliance, learning, and adherence to minimum program management and administration standards at all points in the program cycle. S/he will ensure high-quality and timely donor reporting, know and advise the team on donor rules and compliance, and work collaboratively with the Team Leaders, Performance and Quality (PaQ) Team, Finance and Compliance Teams, and Headquarters staff. The Grants Coordinator works closely with program staff in building the team’s capacity and ensures compliance with PM@MC 2.0 minimum standards. It is critical that s/he to be an excellent English communicator, who is supportive and solution-focused. The Grants Coordinator needs to be highly motivated, self-driven, and able to support a complex program with limited daily support and directions; s/he will be able to work remotely with internal and external stakeholders to achieve common objectives. In addition, s/he will support the Grants Management Unit to facilitate the required meetings and sessions to design and agree on the way forward at each decision gate of the project/program lifecycle. This position will report to the Grants Team Lead, while working closely with the program managers, coordinators, etc.

PROGRAM QUALITY

Prepare monthly, quarterly, and annual reports for the donor and other reports required by the Project with high-quality standards and in alignment with donor regulations and PM@MC2.0 minimum standards.

Along with the team leaders and project staff, coordinates the development of the Project’s annual work plan with high-quality standards, following donor agreements and regulations and PM@MC minimum standards. 

Work with the program and the PaQ team to create, keep and maintain updated program files.

Maintain a grant management system, ensuring compliance with PM@MC 2.0 minimum standards.

Develop and organize activities with team leaders and the Project Operations Manager to secure internal resources for the program and work with stakeholders to provide all adequate documentation and support.

Work with the Project team to keep an updated compliance tracker, risk register and issues log.

Play a leading role in ensuring that all grant information, including deadlines, donor priorities, and requirements are communicated and understood by the team and partners to comply with donor regulations.

Work with project partners to ensure high-quality programmatic reporting requirements are provided on time.

Facilitate regular meetings with Program, MEL, Finance and Operations teams, the Grants Management Unit, and the Director of Programs to ensure that performance on the grant is tracked effectively, risks and issues are flagged and action taken as appropriate.

PROGRAM COMPLIANCE

Work closely with Project staff, operations and finance, to ensure compliance with donor and Mercy Corps regulations (including PM@MC 2.0 minimum standards).

Ensure that the program is executed in alignment with the donor agreement and the applicable donor regulations, staying abreast of changes in the regulatory environment related to donor/grant compliance; updating partnership process, tools, policies and procedures as necessary.

Ensure compliance with donor and Mercy Corps regulations related to programming.

Draft and/or review scope/s of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.

PROGRAM REPORTING AND COMMUNICATIONS

Oversee and coordinates reporting workflows and processes between Project partners, team leaders, senior leadership, and HQ to ensure the timely and quality development, review and submission of reports and other communication products.

Maintain a reporting tracker and share regularly with Program, MEL and HQ Teams.

PROPOSAL DEVELOPMENT & DESIGN

• Feed into Jordan's new business tracker. Track/record pre-positioning conversations, maintain and document relevant donor strategies, and potential opportunities as well as high-level snapshots of proposals in process.
• Create and maintain boilerplate language related to capacity statements or key topics to be used in proposals.
• Coordinating in the Identification and Design stages of some of the proposal opportunities (medium size). This includes submitting the go/no-go request for the regional director’s approval to pursue certain opportunities, developing work plans and roles and responsibilities framework, and coordinating the needed kickoff and design sessions.
• Enforce the Proposal Development SOP by ensuring that the guidelines and needed signs off are being adhered to in the RED, PINK, MAGENTA, and Green reviews
• Contribute to the proposal development process, by gathering information for problem statements and background sections and ensuring we have the needed content of the program description from the technical and field team members.

Reports Directly to: Grants Team Lead

Works Directly with:  Team Leaders, Director of Programs, Finance and Compliance teams, PaQ Team, HQ Desk Officers

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

Bachelor’s degree required. Masters or equivalent in a field related to Humanitarian or International Development or relevant fields is preferred.

5+ years of experience providing coordination or management support to program implementation in a relevant field of expertise that includes:

Preparing writing and analysis on programmatic activities.

Managing work plans.

Experience working in the Middle East region on economic development programming preferred.

Proven ability to work cooperatively with internal and external stakeholders, and to play a leadership role in convening groups. Astute skills in relationship building and coordination.

Experience working with USAID and familiarity with USAID rules and regulations.

Understanding and experience of adaptive management.

Extensive experience with monitoring and evaluation and other learning efforts.

Excellent writing and communications skills required.

Willingness and ability to travel frequently to Mercy Corps project sites and field locations, including traveling to insecure environments, is required.

Fluency in English is required – Native speaker. Proficiency in Arabic is a plus.

Success Factors

A successful candidate will have a demonstrated ability to lead and communicate in English effectively with team members and other stakeholders of varied work styles and cultures, follow procedures and meet deadlines with flexibility and creativity in planning and problem solving. S/he will have strong writing skills in English, and can efficiently lead on writing donor deliverables. This position requires an ability to think creatively about changing norms that lead to greater opportunities for economic growth at household, community and institutional levels. S/he will have a proven ability to learn quickly, multi-task, prioritize, take initiative, and be accountable for results, understand the larger picture while remaining focused on the details, problem solving, work within a complex and sensitive setting and to follow laws and security protocols. The most successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the  Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline ([Click to show email]).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور ([Click to show email]).

RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot. Official Mercy Corps emails will always arrive from a @mercycorps.org email address. Please report any suspicious communications to ([Click to show email])