Area Manager Jobs in Jordan

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service.<br> Lead and manage the F&B outlet team in all aspects of the department and ensure service standards are followed.<br> Handle guest concerns and react quickly and professionally.<br> To assist in the recruitment and training of F&B colleagues.<br> Balance operational, administrative and colleague needs.<br> Conduct regularly scheduled departmental meetings.<br> Maximize revenues by communicating regularly with the food and beverage teams to implement agreed upon strategies, practices and promotions.<br> Have full knowledge of all outlet menus.<br> Manage the departmental budget.<br> Follow outlet policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous food and beverage leadership experience required.</li> <li>Previous point of sale system experience required.</li> <li>Computer literate in Microsoft Windows applications required.</li> <li>University or college degree in a related discipline preferred.</li> <li>Excellent communication and organizational skills.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity and inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Consistently offer professional, friendly and engaging service.<br> Lead and manage the F&B outlet team in all aspects of the department and ensure service standards are followed.<br> Handle guest concerns and react quickly and professionally.<br> To assist in the recruitment and training of F&B colleagues.<br> Balance operational, administrative and colleague needs.<br> Conduct regularly scheduled departmental meetings.<br> Maximize revenues by communicating regularly with the food and beverage teams to implement agreed upon strategies, practices and promotions.<br> Have full knowledge of all outlet menus.<br> Manage the departmental budget.<br> Follow outlet policies, procedures and service standards.<br> Follow all safety and sanitation policies when handling food and beverage.<br> Other duties as assigned.</p> <h4>Qualifications</h4> <ul> <li>Previous food and beverage leadership experience required.</li> <li>Previous point of sale system experience required.</li> <li>Computer literate in Microsoft Windows applications required.</li> <li>University or college degree in a related discipline preferred.</li> <li>Excellent communication and organizational skills.</li> <li>Strong interpersonal and problem solving abilities.</li> <li>Highly responsible and reliable.</li> <li>Ability to work well under pressure in a fast paced environment.</li> <li>Ability to work cohesively as part of a team.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity and inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate Quarterly Business Review scenarios — performance vs.<br> benchmark, allocation drift against IPS tolerance bands, and material fund document changes; Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs.<br> long-term capital gains, and wash-sale rule application; Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's Investment Policy Statement; Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks; Document test cases clearly with verified calculations, policy citations, and correct answers.<br> What we look for This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Mathematics, Statistics, or any related field; 2+ years of finance, investment, accounting, or financial services experience; Current or recent experience in advisory &amp; management or adjacent roles; Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and Investment Policy Statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate Quarterly Business Review scenarios — performance vs.<br> benchmark, allocation drift against IPS tolerance bands, and material fund document changes; Create rebalancing and tax-loss harvesting test cases involving cost basis, short-term vs.<br> long-term capital gains, and wash-sale rule application; Develop suitability check cases probing risk tolerance, time horizon, prohibited holdings, and concentration limits against a client's Investment Policy Statement; Construct fee-stack analysis cases: portfolio-weighted expense ratios, advisory fees, and all-in cost comparisons against category benchmarks; Document test cases clearly with verified calculations, policy citations, and correct answers.<br> What we look for This opportunity is a good fit for professionals with a background in investment management, financial advisory, or broader financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Economics, Business Administration, Accounting, Mathematics, Statistics, or any related field; 2+ years of finance, investment, accounting, or financial services experience; Current or recent experience in advisory &amp; management or adjacent roles; Practical knowledge of portfolio performance analysis, tax-lot accounting, wash-sale rules, and Investment Policy Statement literacy; a CFA, CFP, CPWA, CIMA, or CIPM credential is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Operations Management</strong></p><ul><li>Supervise and coordinate the daily operations of the Lounge, ensuring smooth service flow in alignment with Fairmont s service standards.</li><li>Ensure the lounge s ambiance, cleanliness, and presentation reflect the brand s refined image.</li><li>Monitor product quality and consistency across all food and beverage offerings.</li><li>Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.</li><li>Ensure all opening, closing, and cash handling procedures are properly followed.</li></ul><p><strong>Guest Experience</strong></p><ul><li>Create a personalized and memorable experience for each guest, anticipating their needs and preferences.</li><li>Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.</li><li>Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.</li><li>Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.</li></ul><p><strong>Team Leadership</strong></p><ul><li>Recruit, train, and mentor a high-performing Lounge team committed to excellence in service.</li><li>Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.</li><li>Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.</li><li>Conduct regular performance reviews and support staff development through coaching and training initiatives.</li></ul><p><strong>Financial &amp; Administrative</strong></p><ul><li>Manage the Lounge s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.</li><li>Prepare monthly reports and forecasts for management review.</li><li>Implement effective upselling and suggestive selling strategies to increase average checks.</li><li>Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.</li></ul><p><strong>Compliance &amp; Standards</strong></p><ul><li>Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.</li><li>Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.</li><li>Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.</li><li>Support Accor s Planet 21 sustainability program through responsible resource management and eco-friendly practices.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Diploma or degree in Hospitality Management or a related field.</li><li>Minimum 3 5 years of experience in a supervisory or managerial role within a luxury hotel or Top luxury lounge/bar.</li><li>Strong knowledge of beverage service, mixology, and premium product offerings.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in POS systems and Microsoft Office applications.</li><li>Fluent in English; additional languages are an advantage.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Managing Director- Jordan Operations (Serving a US Based Wealth Management Firm) <ul> <li><span>Posting Date</span>: 07/07/2026</li> <li><span>Ref</span>: JOR-444</li> <li><span>Position</span>: Managing Director- Jordan Operations (Serving a US Based Wealth Management Firm)</li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman</li> <li> </li><li><span>Sector</span>: Financial Services </li> <li><span>Years of Experience</span> 10 to 15 minimum </li> <li> </li><li><span>Qualification</span>: Education Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Financial Planning, or a related field. MBA or CFA, CFP, CPA, or CMA credentials are highly desirable.</li> <li><span>Salary</span>: Highly Competitive Executive Market Rate + Performance Incentive</li> <li><span>Workdays</span>: 5</li> <li> </li><li><span>Description</span>: Our client is a pioneering U.S.-based Islamic wealth management and registered investment advisory firm managing several billion dollars in assets on behalf of individuals, families, retirement plans, charitable organizations, and institutions.<br> The firm combines fiduciary excellence, stewardship, ethical investing, and faith-based principles to help clients preserve, grow, and transfer wealth responsibly across generations. Rather than viewing wealth as something to be owned, the firm believes wealth is entrusted to our care and should be managed with integrity, wisdom, and long-term responsibility.<br> As part of its international expansion, the firm is establishing a strategic Operations and Client Service Center in Amman, Jordan, that will become a critical extension of its U.S. wealth management platform.<br> Position Summary<br> The Managing Director will serve as the senior executive responsible for establishing, leading, and scaling the Jordan Operations Center.<br> This is considerably more than a traditional office management role. The successful candidate will build an enduring institution that supports one of the leading Islamic wealth management firms in the United States. The Managing Director will be responsible for developing the people, culture, operational infrastructure, and leadership capacity necessary to support a world-class client service organization.<br> Operating primarily during U.S. Eastern business hours, the Managing Director will work closely with the firm’s executive leadership in the United States to ensure seamless collaboration, operational excellence, and exceptional service delivery.<br> The successful candidate will possess strong financial services expertise, exceptional leadership abilities, excellent English communication skills, and a passion for building high-performing organizations founded on integrity, stewardship, accountability, and continuous improvement.<br> The ultimate objective is to institutionalize a culture of stewardship in which every client interaction, operational process, and employee reflects the firm’s commitment to excellence, fiduciary responsibility, and service.<br> ⸻<br> Core Responsibilities<br> 1. Country Leadership &amp; Institutional Development<br> * Launch, establish, and lead the Jordan Operations Center.<br> * Build a scalable operational infrastructure capable of supporting the firm’s long-term international growth.<br> * Establish the Jordan office as a trusted and indispensable extension of the U.S. organization.<br> * Ensure full compliance with Jordanian labor laws, employment regulations, corporate governance requirements, and government registrations.<br> * Manage local vendors, service providers, and regulatory relationships.<br> 2. Talent Acquisition, Leadership &amp; Culture<br> * Recruit, hire, develop, mentor, and retain exceptional professionals.<br> * Build a disciplined, highly engaged, mission-driven client service organization.<br> * Develop future leaders through coaching, succession planning, and professional development.<br> * Foster a culture built upon stewardship, trust, accountability, collaboration, and continuous learning.<br> * Establish performance management systems that encourage ownership and excellence.<br> 3. Wealth Management Operations &amp; Client Service Excellence<br> * Provide executive oversight of wealth management support operations, including client onboarding, account administration, custodial coordination, financial planning support, and investment operations.<br> * Ensure operational accuracy, responsiveness, confidentiality, and exceptional client service.<br> * Build systems that consistently exceed U.S. wealth management service standards.<br> * Develop proactive client follow-up procedures that strengthen long-term client relationships.<br> <br> More<br> </li> </ul> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</p><p>Network Administrator II leads a team in various maintenance evolutions, as well as advises Military and Civilian customers on Post/Camp/Station and enterprise level information technology (IT) solutions when appropriate. The individual defines technical and physical development of the network and assigns various tasks to keep the network running at optimum levels. This position requires advanced knowledge in LAN/WAN troubleshooting. Various management and administrative tasks are also the responsibility of Network Administrator II (NA II). The position reports directly to the NOC Chief Watch Officer. The NA II assists and supervises subordinate NA s and NOC subordinate sites, oversees network security checks, troubleshooting network problems, outages, and anomalies as required. The individual will be responsible for reporting all pertinent information about any anomalies on the network and can advise which related work centers or sites should be involved.</p><p>Program: OMDAC-SWACA</p><p>This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</p><p>You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</p><p>Individuals will be responsible for overseeing maintenance and operations of VoIP phones, switches, wired and wireless routers and encryption devices. Monitor availability and reliability of LAN/WAN and Wireless Networks. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and HAIPE (Encryption devices). Ensure outages and corrective actions are reported to the NOC service desk and NOC Watch Officer as well as provide updates and clarification as to concerns with the outages. Resolve customer interface/user issues. VLAN administrator ACL configuration Use Spectrum and other software application tools to manage and administer the network. Plan network development and expansion as needed. Knowledge of sub-netting, switching and Cisco IOS and training new NA I personnel. Enforces network security procedures, to include DISA STIG compliance and best security practice. (NOC) Provide advanced technical expertise to internal subordinate work sites, and site level NAs (NOC) Performing disaster recovery operations and data backups as required. (NOC) Strong understanding of firewall, VoIP and ACL configurations. (NOC) Use SolarWinds, Spectrum, GemOne, Chimera, and other software application tools to manage and administer the network. (NOC) Provide oversight into designing, configuring and testing network development and expansion as needed. Responsible for managing shift schedules, leave requests, and various other personnel administrative tasks. Performs other duties and assignments as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requires an active Secret Clearance</p><p>One-year related experience may be substituted for one year of education, if degree is required.</p><p>Bachelor s Degree in Information Technology (IT) or a related field is preferred.</p><p>This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><p><strong>BASELINE:</strong></p><ul><li>Cisco: CCNA Security ( Cannot be used as a dual qualifier)</li><li>Cisco: CCNP Security ( Cannot be used as a dual qualifier)</li><li>CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>CompTIA: Security+ ce</li><li>GIAC: GCED: Certified Enterprise Defender</li><li>GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>GIAC: GICSP: Industrial Cyber Security Professional</li><li>GIAC: GSEC: Security Essentials</li><li>ISACA: CISA: Certified Information Systems Auditor</li><li>ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional</li><li>ISC2: SSCP: Systems Security Certified Practitioner</li></ul><p><strong>COMPUTING ENVIRONMENT (CE):</strong></p><ul><li>Cisco: CC-DN-P: DevNet Professional</li><li>Cisco: CCIE: Collaboration</li><li>Cisco: CCIE: Enterprise Infrastructure</li><li>Cisco: CCIE: Enterprise Wireless</li><li>Cisco: CCIE: Routing &amp; Switching</li><li>Cisco: CCIE: Security</li><li>Cisco: CCIE: Service Provider</li><li>Cisco: CCNA</li><li>Cisco: CCNA: Routing and Switching</li><li>Cisco: CCNA: Security ( Cannot be used as a dual qualifier )</li><li>Cisco: CCNA: Service Provider</li><li>Cisco: CCNP: Collaboration</li><li>Cisco: CCNP: Enterprise</li><li>Cisco: CCNP: Routing &amp; Switching</li><li>Cisco: CCNP: Security ( Cannot be used as a dual qualifier )</li><li>Cisco: CCNP: Service Provider</li></ul><p><strong>Experience:</strong></p><p>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor s degree in a Software Engineering or Business Information Systems discipline for three years general experience.</p><p>Network Administrator II must have at least five (5) years of experience in a networking environment. Preferably a minimum of at least 1 (one) year in a Network Operations Center (NOC) or higher tier support. Experience with a customer service-oriented company.</p><p><strong>SUPERVISORY / BUDGETARY RESPONSIBILITIES</strong></p><p>At least two years of supervisory or lead experience is preferred.</p><p>Update proprietary applications regarding:</p><ul><li>Update section employee daily status, leave, sick, on site, etc.</li><li>Verify and track accomplishment of section monthly or quarterly safety and compliance training</li><li>Purge section employee expired certifications</li><li>Verify section employee compliance training in Virtual Training Record</li><li>Verify section vehicle logs are being kept accurately and uploaded</li><li>Ensure section personnel are maintaining their 8570 / 8140 certifications</li><li>Review weekly training compliance reports for accomplishment prior to suspense.</li><li>Review and approve leave forms ensuring before approval all compliance training is current.</li><li>Coordinate transportation and integration of new and returning employees.</li><li>Document and promptly counsel poor performance and policy violations.</li><li>Enforce all V2X, GO 1, and dress code policies.</li><li>Provide annual employee appraisal feedback in a professional and constructive manner.</li><li>Demonstrate V2X values Integrity, Respect, Responsibility, and Professionalism.</li><li>Ensure the safety of personnel and monthly safety inspections are properly conducted.</li><li>Communicate effectively up and down the chain of command.</li><li>Manage work schedules.</li><li>Conduct proper new and returning employee orientation and ensure employee thorough understanding and can accomplish all tasks in the Employee Job Certification (EJC)</li><li>Work with employees and HR when emergencies or abnormal circumstances occur.</li><li>To the best of your ability render all decisions based upon our company values and principles of Integrity, Respect, Responsibility, and Professionalism.</li></ul><p></p></section>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p> <h4>Key responsibilities:</h4> <ul> <li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li> <li>Support database monitoring, tuning, and troubleshooting efforts.</li> <li>Help in performing backup and recovery operations to maintain data integrity and availability.</li> <li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li> <li>Document procedures and maintain records of database activities.</li> <li>Participate in on-call rotation and respond promptly to database incidents.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related field.</li> <li>1-2 years of Oracle database concepts and architecture.</li> <li>Familiarity with SQL and PL/SQL programming.</li> <li>Willingness to learn and adapt in a fast-paced environment.</li> <li>Good problem-solving skills and attention to detail.</li> <li>Effective communication and teamwork abilities.</li> <li>Certifications in Oracle database administration are a plus but not mandatory.</li> </ul> <h4>Benefits</h4> <ul> <li>Class A health insurance</li> <li>Annual bonus</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><ul><li>Lead the planning, execution, and delivery of high-end civil engineering projects across contracting and consulting environments.</li><li>Oversee project scope, schedules, budgets, resources, quality standards, and contractual obligations from initiation to handover.</li><li>Manage coordination between clients, consultants, contractors, subcontractors, authorities, and internal project teams.</li><li>Provide strategic direction on complex construction challenges, design coordination, value engineering, and risk mitigation.</li><li>Ensure compliance with project specifications, engineering standards, safety requirements, and regulatory approvals.</li><li>Lead contract administration, claims management, variation reviews, progress reporting, and commercial decision-making.</li><li>Mentor project teams and drive high-performance delivery across multidisciplinary engineering and construction functions.</li></ul><p>Qualifications</p><ul><li>Bachelor s degree in Civil Engineering or a related discipline; professional certifications such as PMP are preferred.</li><li>15+ years of project management experience in civil engineering, contracting, and consulting environments.</li><li>Proven track record delivering high-end projects such as luxury developments, landmark buildings, hospitality, mixed-use, or premium infrastructure projects.</li><li>Strong expertise in construction methodologies, project controls, contract management, cost control, procurement, and stakeholder management.</li><li>Deep understanding of FIDIC contracts, authority approvals, claims, variations, and consultant-contractor coordination.</li><li>Excellent leadership, negotiation, communication, and decision-making skills with the ability to manage executive-level stakeholders.</li><li>Proficiency in project management tools such as Primavera P6, MS Project, AutoCAD, and relevant construction management platforms.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Civil Engineering or a related discipline; professional certifications such as PMP are preferred.</li><li>15+ years of project management experience in civil engineering, contracting, and consulting environments.</li><li>Proven track record delivering high-end projects such as luxury developments, landmark buildings, hospitality, mixed-use, or premium infrastructure projects.</li><li>Strong expertise in construction methodologies, project controls, contract management, cost control, procurement, and stakeholder management.</li><li>Deep understanding of FIDIC contracts, authority approvals, claims, variations, and consultant-contractor coordination.</li><li>Excellent leadership, negotiation, communication, and decision-making skills with the ability to manage executive-level stakeholders.</li><li>Proficiency in project management tools such as Primavera P6, MS Project, AutoCAD, and relevant construction management platforms.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities Demand Planning Own the rolling demand forecast across all brands, SKUs, markets, and key customers Run a structured monthly forecast cycle with sales and commercial teams in each market, validating and challenging promotional uplifts, new listings, distributor orders, and baseline assumptions rather than simply aggregating them Reconcile sell-in, sell-out, and distributor stock-on-hand data to separate true consumer demand from pipeline fill Measure forecast accuracy and bias at SKU and market level, and close the loop with commercial teams on misses Supply Planning Convert the consensus demand plan into supplier-level purchase plans, accounting for production lead times, minimum order quantities, transit times, customs clearance, and shelf-life constraints Sequence purchase orders and shipments so stock lands in the right market, at the right time, with the right remaining shelf life Set stock cover targets by SKU and market, balancing service levels against working capital Monitor inventory ageing and escalate at-risk stock early, before it becomes a near-expiry liquidation S&amp;OP and Team Leadership Lead the monthly S&amp;OP process, aligning commercial, finance, and supply chain around a single set of numbers Manage, coach, and develop the Demand Planner Build documented, repeatable planning processes and tools so the function runs on process rather than individual heroics Report a monthly planning scorecard to the CEO covering forecast accuracy and bias, service level, stock cover, ageing and near-expiry stock, and liquidation losses Qualifications &amp; Experience • 7+ years in demand and supply planning within FMCG, ideally including import/distribution businesses rather than purely local manufacturing • Proven experience planning across multiple markets and/or through third-party distributors • A track record of constructively challenging sales and commercial teams on their forecasts, this role requires commercial backbone, not just analytical skill • Hands-on experience converting demand plans into purchase plans with international suppliers across varying production and transit lead times • Experience with shelf-life-sensitive categories strongly preferred • Prior experience managing or mentoring junior planners • Strong ERP proficiency (SAP Business One an advantage) and advanced Excel and analytical skills • Bachelor’s degree in Supply Chain, Engineering, Business, or a related field • Strong written and spoken English; Arabic is an advantage given the regional footprint</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities Demand Planning Own the rolling demand forecast across all brands, SKUs, markets, and key customers Run a structured monthly forecast cycle with sales and commercial teams in each market, validating and challenging promotional uplifts, new listings, distributor orders, and baseline assumptions rather than simply aggregating them Reconcile sell-in, sell-out, and distributor stock-on-hand data to separate true consumer demand from pipeline fill Measure forecast accuracy and bias at SKU and market level, and close the loop with commercial teams on misses Supply Planning Convert the consensus demand plan into supplier-level purchase plans, accounting for production lead times, minimum order quantities, transit times, customs clearance, and shelf-life constraints Sequence purchase orders and shipments so stock lands in the right market, at the right time, with the right remaining shelf life Set stock cover targets by SKU and market, balancing service levels against working capital Monitor inventory ageing and escalate at-risk stock early, before it becomes a near-expiry liquidation S&amp;OP and Team Leadership Lead the monthly S&amp;OP process, aligning commercial, finance, and supply chain around a single set of numbers Manage, coach, and develop the Demand Planner Build documented, repeatable planning processes and tools so the function runs on process rather than individual heroics Report a monthly planning scorecard to the CEO covering forecast accuracy and bias, service level, stock cover, ageing and near-expiry stock, and liquidation losses Qualifications &amp; Experience • 7+ years in demand and supply planning within FMCG, ideally including import/distribution businesses rather than purely local manufacturing • Proven experience planning across multiple markets and/or through third-party distributors • A track record of constructively challenging sales and commercial teams on their forecasts, this role requires commercial backbone, not just analytical skill • Hands-on experience converting demand plans into purchase plans with international suppliers across varying production and transit lead times • Experience with shelf-life-sensitive categories strongly preferred • Prior experience managing or mentoring junior planners • Strong ERP proficiency (SAP Business One an advantage) and advanced Excel and analytical skills • Bachelor’s degree in Supply Chain, Engineering, Business, or a related field • Strong written and spoken English; Arabic is an advantage given the regional footprint</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong> </strong> </p> <p> <strong>Job Responsibilities: </strong> </p> <ol> <li>Creating project plans and keeping plans updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality</li> <li>Ensuring that the project meets all objectives for quality and looking continuously for quality improvement and customer satisfaction. </li> <li>Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards</li> <li>Seeking and capturing lessons learned from the project and use this intelligence to improve systems, tools and processes</li> <li>Defining and developing project scope, schedule, cost and deliverables in collaboration with all concerned departments.</li> <li>Collecting, reviewing and publishing project status with regard to resources (people and cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion, and performing the process of comparing actual performance with planned performance, analyzing variances, evaluating possible alternatives and taking appropriate corrective action</li> <li>Managing customer relationship during delivery, and serving as the primary interface towards the customer in all activities related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements</li> <li>Conducting thorough risk management for all project risks and opportunities</li> <li>Creating &amp; applying handover plans for projects upon completion and ensure all relevant project information are available &amp; communicated to operation or technical support teams.</li> <li>Coaching, mentoring, motivating and supervising project team members and project department personnel and influencing them to take positive actions and accountability for their assigned task.</li> <li>Collaborating with other department leaders to define, prioritize, and develop projects</li> <li>Provide reporting to senior management and stakeholders</li> </ol> <p> </p> <p> </p> <p> </p> <p> <strong>Qualifications </strong> </p> <ul> <li>Bachelor s degree in Engineering, Computer Science, Information Technology, or a related field. </li> <li>Project Management Professional (PMP) or equivalent certification</li> <li>Proven experience (5+ years) in project management, preferably in technology, software, or telecommunication projects</li> <li>Basic understanding of RTLS technology or similar fields (e.g., IoT, RFID, GPS)</li> <li>Ability to quickly learn and adapt to new technologies and systems</li> <li>Excellent verbal and written communication skills</li> <li>Ability to effectively communicate with cross-functional teams, stakeholders, and customers</li> <li>Strong leadership skills with the ability to motivate and manage a diverse team</li> <li>Strong analytical and problem-solving skills</li> <li>Ability to handle complex projects, identify risks, and develop mitigation plans</li> <li>Strong organizational skills with the ability to manage multiple tasks and projects simultaneously</li> <li>Proficiency in project management tools (e.g., MS Project, JIRA, Zoho)</li> <li>Strong focus on customer satisfaction and continuous improvement</li> </ul></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key job responsibilities</p><p>Business Transformation &amp; Strategy:</p><p>1. Develop and execute the new seller success transformation roadmap aligned with company growth objectives.</p><p>2. Identify AI-first or automation opportunities to improve sales productivity, conversion rates, customer acquisition, and operational efficiency.</p><p>3. Identify AI-first or automation opportunity to improve marketing &amp; communications efficiency delivering OpEx saving</p><p>3. Lead large-scale transformation programs from business case development through implementation and adoption.</p><p>4. Drive continuous improvement initiatives across lead management, sales processes, workforce planning, and customer engagement.</p><p><br></p><p>Process Excellence:</p><p>1. Map, assess, and redesign end-to-end seller onboarding processes to eliminate friction and improve performance.</p><p>2. Establish standardized operating procedures and governance mechanisms across sales teams.</p><p><br></p><p>Technology &amp; Automation:</p><p>1. Partner with WW &amp; MENA Technology teams to implement CRM enhancements, sales automation tools, AI-powered solutions, and workflow automation.</p><p>2. Identify opportunities to reduce manual effort through intelligent automation and self-service capabilities.</p><p>3. Drive adoption of new sales technologies and ensure realization of business benefits.</p><p><br></p><p>Data &amp; Performance Management</p><p>1. Build performance measurement frameworks and transformation scorecards.</p><p>2. Analyze sales funnel metrics, conversion drivers, productivity indicators, and customer insights to identify improvement opportunities.</p><p>3. Develop executive dashboards and present progress updates to senior leadership.</p><p><br></p><p>Change Management</p><p>1. Lead cross-functional stakeholder engagement and change management activities.</p><p>2. Develop communication, training, and adoption plans to ensure successful implementation of transformation initiatives.</p><p>3. Build a culture of continuous improvement and data-driven decision making.</p><p><br></p><p>Program Leadership</p><p>1. Manage multiple transformation initiatives simultaneously across business units.</p><p>2. Define product/program milestones, risks, dependencies, and resource requirements.</p><p>3. Ensure projects are delivered on time, within scope, and with measurable business impact.</p><p><br></p><p>Basic Qualifications</p><p>- 5+ years of product or program management, product marketing, business development or technology experience</p><p>- Experience owning/driving roadmap strategy and definition</p><p>- Knowledge of AI automation/workflow orchestration/sales technology ecosystems.</p><p><br></p><p>Preferred Qualifications</p><p>- Experience in influencing senior leadership through data driven insights</p><p>- Experience working across functional teams and senior stakeholders</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>5+ years of product or program management, product marketing, business development or technology experience - Experience owning/driving roadmap strategy and definition - Knowledge of AI automation/workflow orchestration/sales technology ecosystems- Experience in influencing senior leadership through data driven insights - Experience working across functional teams and senior stakeholders</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><p>Lead and oversee all banking operations to ensure efficiency, accuracy, compliance, and service excellence.</p><p>Develop and implement operational strategies that support the Bank's strategic objectives and sustainable growth.</p><p>Drive operational excellence through process optimization, automation, and digital transformation initiatives.</p><p>Ensure compliance with regulatory requirements, Central Bank regulations, internal policies, and governance standards.</p><p>Strengthen operational risk management frameworks and internal control processes.</p><p>Monitor operational performance through KPIs and implement continuous improvement initiatives.</p><p>Collaborate with executive leadership to support strategic planning, business growth, and organizational transformation.</p><p>Oversee business continuity planning and operational resilience across all banking operations.</p><p>Manage relationships with regulatory authorities, auditors, and key external stakeholders.</p><p>Lead, mentor, and develop senior operational teams while driving succession planning and talent development.</p><p>Oversee operational budgets, resource planning, and cost optimization initiatives.</p><p>Enhance customer experience by improving operational processes across all banking channels.</p><p>Required Skills</p><p>Change Management</p><p>Strategic Planning</p><p>Risk Management</p><p>Communication</p><p>Operational Management</p><p>Job Details</p><p>Location Amman - Jordan</p><p>Industry Accounting &amp; Finance</p><p>Job Type Full-Time</p><p>Degree Bachelor</p><p>Experience 20+</p><p>Nationality Unspecified</p><p>Login to Apply</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Finance, Business Administration, Banking, Accounting, Economics, or a related field.</p><p>Master's degree (MBA or equivalent) is highly preferred.</p><p>Professional certifications such as PMP, Lean Six Sigma, COBIT, ITIL, or Risk Management certifications are an advantage.</p><p>Minimum 20 years of progressive experience in the banking sector, primarily in Banking Operations.</p><p>At least 10 years of experience in senior executive leadership roles within a reputable bank.</p><p>Extensive experience managing large-scale banking operations in a regulated environment.</p><p>Proven track record in operational transformation, process improvement, and digital banking initiatives.</p><p>Strong knowledge of retail banking, corporate banking, centralized operations, payments, trade finance, card operations, branch operations, and back-office functions.</p><p>Experience working with regulatory authorities and governance frameworks.</p><p>Excellent leadership, strategic planning, stakeholder management, and decision-making skills.</p><p>Strong communication skills in both Arabic and English.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Key Responsibilities • Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement • Handle high account volume efficiently while maintaining strong follow-up and account ownership • Monitor customer health, usage, spend trends, and churn risks proactively • Drive customer retention and reduce churn across the assigned portfolio • Identify expansion and upsell opportunities where relevant • Follow up on low balance, insolvency, inactivity, and contraction-risk accounts • Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns • Ensure customers are utilizing the platform correctly and adopting relevant features • Handle escalations professionally and maintain strong customer communication • Maintain accurate account updates and activity tracking within internal systems and CRM tools • Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts • Contribute to improving customer workflows, operational processes, and customer experience initiatives Qualifications • 2–5 years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role • Strong communication and relationship-building skills • Strong organizational and follow-up skills • Ability to efficiently manage and prioritize a high-volume portfolio of accounts • Commercial awareness and ability to identify customer risk and growth opportunities • Ability to work cross-functionally with multiple internal teams • Problem-solving mindset and ability to handle customer escalations calmly • Fluent in English and Arabic Nice-to-Have Skills • Experience working in SaaS, telecom, cloud, or contact center environments • Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools • Understanding of customer retention and revenue metrics • Experience handling operational workflows and customer lifecycle management • Experience working with SMB or scaled customer portfolios • Basic understanding of APIs, telephony, or technical customer workflows is a plus What Success Looks Like in This Role • Maintaining strong retention across the assigned portfolio • Proactively identifying and reducing churn risks • Efficiently managing a large number of customer accounts without compromising customer experience • Driving customer engagement and platform adoption • Maintaining strong operational discipline and customer follow-up • Supporting revenue growth and protection initiatives across the portfolio</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Job Summary</strong></span></p><br><p><span>As the CRS programming lead for Jordan, you will</span><span> manage and provide technical oversight of</span><span> the development and implementation of CRS and partner&nbsp;</span><span>programming in Jordan. In addition to your&nbsp;</span><span>program quality and management capacities, your partnership and representation skills will help to ensure strong CRS coordination in Jordan. A</span><span>s time allows, y</span><span>ou will provide programming&nbsp;</span><span>backstop for the&nbsp;</span><span>CRS response in JWBG. Your role will&nbsp;ensure relationships and effective</span><span>systems and processes are in place that facilitate high-quality programming</span><span> and partnership, advancing CRS’ work to serve the poor and vulnerable.</span></p><br><br><p>Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States.&nbsp;Catholic Relief Services&nbsp;works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. &nbsp;Catholic Relief Services’&nbsp;relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.&nbsp; We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.</p><br><p>CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.</p><br><p>CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.</p><br><p>CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.</p><br><p><i>Disclaimer:&nbsp; This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.&nbsp;</i></p><br><p>CRS is an Equal Opportunity Employer.</p><br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Overview </b>Our client is seeking an experienced Commercial Director to lead the commercial strategy and retail operations for a leading fashion retail business. The successful candidate will be responsible for driving revenue growth, optimizing merchandising and inventory performance, enhancing customer experience, and leading business expansion while ensuring operational excellence across multiple retail locations. Key Responsibilities <br> Develop and execute the overall commercial strategy to achieve sustainable sales growth across all retail stores. <br> Monitor and improve key retail KPIs, including Sales, ATV, UPT, Conversion Rate, Footfall, Capture Rate, and Customer Satisfaction. <br> Lead merchandise planning, buying strategy, inventory management, and Open-to-Buy (OTB) planning. <br> Optimize stock allocation, replenishment, and sell-through performance to maximize profitability and minimize excess inventory. <br> Develop and implement commercial marketing initiatives, CRM programs, and customer loyalty strategies. <br> Ensure consistent brand standards, visual merchandising, and operational excellence across all retail locations. <br> Lead, coach, and develop commercial and retail teams while fostering a high-performance culture. <br> Drive continuous improvement of the customer journey and customer experience across all stores. <br> Evaluate market opportunities and lead retail expansion initiatives, including new store openings. <br> Prepare executive reports and present commercial performance and strategic recommendations to senior management.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements <br> Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field. <br> Jordanian nationality with proven GCC experience is required. <br> Minimum 10 years of experience in fashion or lifestyle retail, including at least 5 years in a senior commercial leadership role . <br> Strong expertise in commercial management, merchandising, buying, retail operations, and inventory planning. <br> Proven experience managing multi-store retail operations and delivering sales growth and profitability. <br> Strong understanding of retail KPIs, customer experience, and commercial performance management. <br> Excellent leadership, strategic planning, analytical, and communication skills. <br> Experience with ERP systems and retail management software. <br> Fluency in both Arabic and English.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p><p>Formulate and implement the company s commercial strategies in alignment with overall business objectives.</p><p>Lead and manage program-specific marketing and sales teams to ensure alignment with organizational goals and optimal performance.</p><p>Develop and execute commercial strategies aimed at expanding program reach, increasing market share, and driving sustainable revenue growth.</p><p>Analyze market trends, customer behavior, and competitor activities to identify opportunities and inform strategic planning.</p><p>Coordinate cross-functional between marketing, sales, and product teams to ensure cohesive execution of go-to-market plans and campaign initiatives.</p><p>Report on key performance indicators (KPIs) and commercial outcomes to senior management, providing insights and recommendations for continuous improvement.</p><p>Oversee the development of marketing materials, campaigns, and brand messaging to ensure alignment with commercial objectives.</p><p>Monitor customer satisfaction and feedback trends to guide product/service improvements and client retention strategies.</p><p>Lead strategic planning sessions with internal stakeholders to align commercial goals with overall organizational direction.</p><p>Mentor and develop commercial team members, fostering a high-performance culture through coaching and continuous learning.</p><p>Conduct risk assessments on commercial initiatives and develop mitigation plans to safeguard revenue and reputation.</p><p>Monitor customer satisfaction and feedback trends to guide product/service improvements and client retention strategies.</p><p>Review and approve marketing materials, social media content, and advertisements to maintain brand consistency and strategic relevance.</p><p>Assign and monitor delivery schedules for the drivers to ensure timely distribution of marketing materials, merchandise, or products.</p><p>Coordinate with the sales team to prepare promotional packages and ensure product availability ahead of campaign launches or key events.</p><p>Ensure graphic design outputs meet deadlines and support sales and marketing initiatives such as brochures, digital ads, and event displays.</p><p>Develop and implement standard operating procedures (SOPs) for the sales, marketing, and logistics teams to streamline workflow and reduce inefficiencies.</p><p>Conduct regular performance reviews for team members across departments, providing feedback and identifying training needs.</p><p>Collaborate with the marketing team to plan and execute field events, pop-up promotions, or exhibitions, ensuring logistics and branding are aligned.</p><p>Track and optimize the usage of marketing assets and promotional inventory, coordinating closely with both drivers and designers.</p><p>Provide leadership during high-demand periods by reallocating resources across departments (e.g., assigning drivers to event setup or supporting sales during peak campaigns).</p><p>Foster a culture of accountability, collaboration, and continuous improvement within the finance function.</p><p>Perform any additional relevant tasks assigned by the direct Managers.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in business, Marketing, or related field. Master s degree in business, Marketing, or any related field is preferred but not mandatory.</p><p>12+ years of experience in a relevant field. At least 5 years of experience in leadership or managerial role.</p><p>CPA, CFA, ACCA certificates are preferred but not mandatory.</p><p>A strong foundational understanding of fintech business models (SaaS, transaction volume, lending, etc.) and a genuine curiosity about the industry.</p><p>Required Skills Public Relations Marketing Leadership Skills Sales</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br>Job Description <br></span><p>Own and implement the Express Product strategy in alignment with corporate and regional objectives to achieve budgeted revenue, margin, and service targets.</p><br><br> <p>• Set product targets, operational plans, and performance KPIs, and ensure delivery against approved business plans.</p><br><br> <p>• Evaluate, develop, and govern Customer Service strategies across all contact center and service channels to ensure consistency with global standards.</p><br><br> <p>• Lead operational performance management of Express-related operations through structured governance and cross-functional coordination.</p><br><br> <p>• Collaborate closely with Commercial leadership to enable sales performance through pricing strategy, tailored operational set-ups, and client-specific service models, ensuring profitability and feasibility.</p><br><br> <p>• Coordinate with Regional Product Management on regional accounts, service changes, and strategic updates.&nbsp;</p><br><br> <p>Deploy, govern, and continuously improve Express operational processes, policies, and procedures to ensure efficiency, quality, and consistency.</p><br><br> <p>• Own and oversee the end-to-end Express operational flow (First Mile, Line Haul, Middle Mile, and Last Mile), ensuring compliance with SLAs and operational excellence standards.</p><br><br> <p>• Manage and optimize Line Haul routing and network performance to balance cost, speed, and service reliability, maintaining targeted delivery SLAs.</p><br><br> <p>• Lead the development and introduction of new Express products and service enhancements in response to market and customer needs.</p><br><br> <p>• Evaluate operational standards and procedures to identify risks, gaps, and improvement opportunities, implementing corrective and preventive actions.</p><br><br> <p>• Drive structured problem-solving by synthesizing operational data and implementing innovative, scalable solutions.&nbsp;</p><br><br> <p>• Lead, manage, and develop multidisciplinary teams across Express Product, Customer Service, and operational interfaces, ensuring clear accountability and performance ownership.</p><br><br> <p>• Set performance objectives, conduct regular reviews, and drive alignment across Customer Service, Operations, and Commercial stakeholders.</p><br><br> <p>• Foster a strong coaching culture through continuous feedback, mentoring, and capability development.</p><br><br> <p>• Manage employee performance, counseling, and disciplinary processes in line with company policies.</p><br><br> <p>• Ensure compliance with all HR, Health &amp; Safety, Security, and corporate governance requirements.</p><br><br> <p>• Promote Aramex culture, leadership standards, and organizational values across all managed teams.</p><br><br> <p>• Lead and govern the U.S. Embassy (CGI project) local operations, including responsibility for staffing, performance management, attendance discipline, and service conduct of all assigned personnel reporting into the project.</p><br><br> <p>• Ensure full compliance with client-specific protocols, security requirements, and service standards, acting as the primary escalation and decision authority at the local level.&nbsp;</p><br><br> <p>• Own and govern customer experience strategy for Express services, ensuring high satisfaction, loyalty, and retention.</p><br><br> <p>• Lead initiatives to continuously improve the quality and effectiveness of customer interactions across all service channels.</p><br><br> <p>• Oversee customer escalations, complaints resolution, claims validation, and compensation governance, acting as the escalation authority for high-risk cases.</p><br><br> <br> <br>Job Requirements - Experience and Education <br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p><strong>Operations Management</strong></p><br><ul><li><p>Supervise and coordinate the daily operations of the Lounge, ensuring smooth service flow in alignment with Fairmont’s service standards.</p><br></li><li><p>Ensure the lounge’s ambiance, cleanliness, and presentation reflect the brand’s refined image.</p><br></li><li><p>Monitor product quality and consistency across all food and beverage offerings.</p><br></li><li><p>Work closely with the culinary and bar teams to curate and update menus that meet guest preferences and brand positioning.</p><br></li><li><p>Ensure all opening, closing, and cash handling procedures are properly followed.</p><br></li></ul><p><strong>Guest Experience</strong></p><br><ul><li><p>Create a personalized and memorable experience for each guest, anticipating their needs and preferences.</p><br></li><li><p>Maintain a strong presence on the floor during service, engaging with guests and addressing feedback promptly.</p><br></li><li><p>Handle guest complaints with professionalism and empathy, turning moments of service recovery into positive experiences.</p><br></li><li><p>Build and maintain strong relationships with repeat and VIP guests, ensuring consistent loyalty to the Fairmont brand.</p><br></li></ul><p><strong>Team Leadership</strong></p><br><ul><li><p>Recruit, train, and mentor a high-performing Lounge team committed to excellence in service.</p><br></li><li><p>Conduct regular briefings, ensuring team members are well-informed about hotel promotions, service expectations, and operational goals.</p><br></li><li><p>Foster a positive work environment that emphasizes teamwork, respect, and continuous improvement.</p><br></li><li><p>Conduct regular performance reviews and support staff development through coaching and training initiatives.</p><br></li></ul><p><strong>Financial &amp; Administrative</strong></p><br><ul><li><p>Manage the Lounge’s financial performance by monitoring budgets, controlling costs, and maximizing revenue opportunities.</p><br></li><li><p>Prepare monthly reports and forecasts for management review.</p><br></li><li><p>Implement effective upselling and suggestive selling strategies to increase average checks.</p><br></li><li><p>Oversee inventory control, procurement, and stock management to minimize waste and maintain cost efficiency.</p><br></li></ul><p><strong>Compliance &amp; Standards</strong></p><br><ul><li><p>Ensure full compliance with local health, hygiene, and safety regulations, as well as Accor and Fairmont brand standards.</p><br></li><li><p>Conduct regular inspections to ensure compliance with HACCP and cleanliness protocols.</p><br></li><li><p>Maintain operational readiness for brand audits and LQA (Leading Quality Assurance) evaluations.</p><br></li><li><p>Support Accor’s Planet 21 sustainability program through responsible resource management and eco-friendly practices.</p><br></li></ul><br>Qualifications<br><br><ul><li><p>Diploma or degree in Hospitality Management or a related field.</p><br></li><li><p>Minimum 3–5 years of experience in a supervisory or managerial role within a luxury hotel or Top&nbsp;luxury lounge/bar.</p><br></li><li><p>Strong knowledge of beverage service, mixology, and premium product offerings.</p><br></li><li><p>Excellent communication and interpersonal skills.</p><br></li><li><p>Proficiency in POS systems and Microsoft Office applications.</p><br></li><li><p>Fluent in English; additional languages are an advantage.</p><br></li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>