Automation Jobs - Amman Jordan

<p><h4>Description</h4> <p>At Syarah, we are building the future of automotive e-commerce in the region, and data sits at the core of every decision we make. We are looking for a data lead to own and evolve our entire data ecosystem across engineering, analytics, data science, and AI.</p> <p>This is a hands-on leadership role where you will architect scalable data systems, lead a high-performing team, and act as the analytical voice of the business—proactively identifying insights, risks, and opportunities that drive growth across our e-commerce and payments platforms.</p> <p>You will design and govern Syarah’s end-to-end data platform on GCP, unify data from product, payments, ERP, and operations, and ensure all business decisions are powered by accurate, real-time, and trusted data.</p> <p>You will also build AI-powered internal tools, lead data DevOps practices, and transform complex data into clear executive-level insights that shape strategy.</p> <h4>Key responsibilities</h4> <ul> <li>Lead and mentor a cross-functional data team (engineering, analytics, data science)</li> <li>Architect and manage Syarah’s data platform on GCP (BigQuery, Cloud Run, Dataform)</li> <li>Design scalable ETL pipelines and unified star schema data models</li> <li>Integrate ERPNext and other operational systems into centralized data architecture</li> <li>Build and deploy containerized services using Docker on Cloud Run</li> <li>Develop and maintain Flask REST APIs for secure data sharing</li> <li>Own data DevOps, including CI/CD pipelines and infrastructure management</li> <li>Orchestrate workflows using Apache Airflow</li> <li>Integrate and govern Adjust (mobile attribution) and Mixpanel (product analytics) into a unified data lake</li> <li>Ensure reliable event tracking, identity resolution, and funnel analytics across platforms</li> <li>Build unified product, payments, and financial data models enabling revenue reconciliation and performance tracking</li> <li>Deliver proactive insights: identify trends, anomalies, and risks before they are requested</li> <li>Translate data into executive-level business decisions and recommendations</li> <li>Define KPI frameworks and build trusted data products for finance, operations, and product teams</li> <li>Ensure data accuracy, reliability, and availability through monitoring, alerts, and SLA standards</li> <li>Develop internal AI tools using LLMs and prompt engineering to improve productivity and automation</li> </ul> <h4>Requirements</h4> <ul> <li>7+ years of experience in data engineering, analytics, or data platform roles</li> <li>Proven experience in a data leadership or senior technical role</li> <li>Strong expertise in GCP data stack (BigQuery, Cloud Run, Dataform)</li> <li>Advanced proficiency in Python and SQL</li> <li>Solid experience building and scaling data pipelines and ETL architectures</li> <li>Experience with API development (Flask or similar frameworks)</li> <li>Hands-on experience with Airflow or other workflow orchestration tools</li> <li>Strong knowledge of product analytics and mobile attribution tools (e.g., Mixpanel, Adjust)</li> <li>Experience working with ERP systems (ERPNext or similar) is a plus</li> <li>Strong understanding of data modeling, KPI frameworks, and business intelligence</li> <li>Experience in building or leading data teams</li> <li>Strong business acumen with ability to translate data into actionable insights</li> <li>Experience with CI/CD, Docker, and cloud infrastructure management</li> <li>Exposure to AI/ML tools or LLM-based automation is a strong plus</li> <li>Excellent communication skills and ability to work closely with executive leadership</li> </ul></p><p></p>

<p>We are looking for a Quality Engineer who codes. Not someone who writes click-through scripts, but an engineer who reads the source, understands how the system works, and builds automation that catches real problems before they ship. You'll join a distributed, hands-on team that debates openly, then commits, and you'll own quality across the full stack.</p><p>What you'll do</p><ul><li>Build and maintain automated test suites in JavaScript from end-to-end browser tests through API and integration coverage.</li><li>Write real code: reusable test frameworks, utilities, and helpers, not throwaway scripts.</li><li>Do white-box (structural) testing. Read the code, understand the internals, and target tests where the risk actually is.</li><li>Test across the stack: React front ends, Node.js services, and PostgreSQL data.</li><li>Write and debug SQL to validate data, reproduce issues, and check system state directly.</li><li>Automate browser flows with Selenium and keep the suite fast, stable, and trustworthy.</li><li>Wire tests into our CI pipelines so quality checks run on every change.</li><li>Partner with engineers on design and code reviews, catching testability and quality gaps early.</li><li>Investigate failures, isolate root cause, and file precise, reproducible reports.</li><li>Help shape our test strategy, coverage, and quality gates.</li></ul><p>What we're looking for</p><ul><li>2+ years building automated tests for web applications.</li><li>Strong JavaScript and TypeScript. You write clean, maintainable code, not just test scripts.</li><li>Hands-on Selenium experience for browser automation.</li><li>Solid working knowledge of React and Node.js, enough to test them from the inside.</li><li>Comfortable with PostgreSQL and writing SQL for validation and debugging.</li><li>A white-box mindset: you design tests around how the system actually works, not just what the UI shows.</li><li>Strong problem-solving and debugging instincts.</li><li>A clear communicator who works well in a distributed team.</li></ul><p>Nice to have</p><ul><li>API testing experience with REST or GraphQL.</li><li>CI/CD experience (for example, GitHub Actions).</li><li>Performance or load testing.</li><li>Experience with event-driven systems (Kafka) or containers (Docker, Kubernetes).</li><li>Familiarity with modern JavaScript test tooling such as Jest, Playwright, or Cypress.</li><li>Domain experience in academic or scholarly publishing.</li></ul><p>Why join us</p><ul><li>Real ownership of quality on a platform researchers and publishers rely on every day.</li><li>A hands-on engineering culture that prizes progress over perfection.</li><li>Room to grow your engineering depth, not just your test coverage.</li></ul><p>We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.</p><p>Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact EMAIL_ADDRESS for assistance.</p><p>We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-SC1</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2+ years building automated tests for web applications.</li><li>Strong JavaScript and TypeScript. You write clean, maintainable code, not just test scripts.</li><li>Hands-on Selenium experience for browser automation.</li><li>Solid working knowledge of React and Node.js, enough to test them from the inside.</li><li>Comfortable with PostgreSQL and writing SQL for validation and debugging.</li><li>A white-box mindset: you design tests around how the system actually works, not just what the UI shows.</li><li>Strong problem-solving and debugging instincts.</li><li>A clear communicator who works well in a distributed team.</li></ul><p>Nice to have</p><ul><li>API testing experience with REST or GraphQL.</li><li>CI/CD experience (for example, GitHub Actions).</li><li>Performance or load testing.</li><li>Experience with event-driven systems (Kafka) or containers (Docker, Kubernetes).</li><li>Familiarity with modern JavaScript test tooling such as Jest, Playwright, or Cypress.</li><li>Domain experience in academic or scholarly publishing.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are seeking a talented Platform Engineer specializing in Kubernetes and Secure Execution Environments to join our dynamic team in Amman, Jordan. This role is pivotal in shaping our cloud infrastructure and ensuring the security and efficiency of our execution environments. As a Platform Engineer, you will have the opportunity to work with cutting-edge technologies and contribute to the development of robust, scalable systems that are essential to our business operations. Your expertise will not only enhance our platform capabilities but also drive innovation across our projects.</p><p>At our company, we believe in fostering a collaborative culture where every team member's input is valued. You will work closely with cross-functional teams, including developers, operations, and security experts, to create seamless and secure deployment processes. We are committed to your professional growth, offering training programs and mentorship opportunities designed to enhance your skills in Kubernetes and cloud technologies. As you grow with us, you will take on increasing responsibilities that will challenge and inspire you.</p><p>In this role, you will play a crucial part in our strategic initiatives, ensuring that our platforms are not only efficient but also secure against emerging threats. You will be at the forefront of implementing best practices in cloud security and automation, allowing our teams to focus on delivering high-quality products. Your contributions will directly impact our ability to innovate and respond to market demands, making this an exciting opportunity for anyone looking to make a significant impact in the tech industry.</p><ol><li><b>Responsibilities:</b>Design, implement, and manage Kubernetes clusters to ensure high availability and performance, utilizing tools such as Helm and kubectl to streamline deployment processes.</li><li>Develop and maintain secure execution environments by integrating security best practices and compliance requirements into the CI/CD pipeline.</li><li>Collaborate with software development teams to optimize application performance and scalability, ensuring that applications are resilient and can handle increased loads.</li><li>Monitor and troubleshoot platform issues, utilizing observability tools like Prometheus and Grafana to identify performance bottlenecks and resolve them proactively.</li><li>Automate infrastructure provisioning and management using Infrastructure as Code (IaC) tools such as Terraform or Ansible to enhance deployment efficiency and reduce manual errors.</li><li>Conduct regular security assessments and vulnerability scans on the platform, implementing necessary remediation steps to maintain compliance with industry standards.</li><li>Provide technical guidance and support to team members, fostering a culture of knowledge sharing and continuous improvement within the engineering team.</li><li>Stay updated on emerging technologies and industry trends, recommending improvements and innovations that align with the company's strategic goals.</li><li>Engage with stakeholders to gather requirements and translate them into technical specifications, ensuring alignment between business objectives and platform capabilities.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficiency in Kubernetes and container orchestration technologies, enabling efficient management of microservices architectures.</li><li>Strong understanding of cloud security principles and best practices for securing execution environments.</li><li>Experience with CI/CD tools and practices, facilitating rapid and reliable software delivery.</li><li>Familiarity with Infrastructure as Code (IaC) tools, allowing for efficient infrastructure management and automation.</li><li>Knowledge of monitoring and observability tools, essential for maintaining platform health and performance.</li><li>Ability to troubleshoot and resolve complex technical issues, ensuring minimal disruption to services.</li><li>Excellent communication skills, enabling effective collaboration with cross-functional teams and stakeholders.</li></ul></div>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p> <h4>The job in a nutshell</h4> <p>A Senior People Operations Specialist will be responsible for managing and supporting People Operations activities across the company's portfolio in the KSA, UAE, UK, and MENA region. This role will ensure seamless execution of payroll, benefits administration, employee lifecycle processes, compliance, and HR operations while maintaining adherence to local labor laws and statutory requirements across multiple jurisdictions.</p> <h4>What will you do?</h4> <p><strong>Employee lifecycle</strong></p> <ul> <li>Own the end-to-end employee journey, including preparing and issuing legally compliant employment contracts and amendments.</li> <li>Manage comprehensive onboarding and orientation programs, ensuring a stellar first-day experience.</li> <li>Administer employee status changes, handling promotions, transfers, and related documentation.</li> <li>Conduct offboarding procedures including exit interviews, final settlements, and issuance of experience certificates.</li> <li>Manage all employment-related letters and documentation with the highest level of accuracy and confidentiality.</li> </ul> <p><strong>Payroll & HRIS management</strong></p> <ul> <li>Prepare, verify, and submit accurate payroll inputs (attendances, leaves, adjustments) for timely, error-free monthly payroll processing.</li> <li>Own the administration of employee benefits programs, with specific responsibility for medical/health insurance: manage policy renewals, employee additions/deletions, dependent updates, and serve as the primary liaison for employee claim inquiries and troubleshooting.</li> <li>Maintain and audit employee data in our HR Information System (HRIS), ensuring data integrity and serving as the go-to expert for system configuration, reporting, and queries.</li> <li>Coordinate with finance to ensure accurate accounting and disbursement of payroll.</li> </ul> <p><strong>Compliance & legal adherence</strong></p> <ul> <li>Ensure 100% compliance with all labor laws and regulations. This includes mandatory social insurance registrations, contributions, and filings, as well as managing all interactions with the labor office (e.g., submission of documents, resolving queries).</li> <li>Regularly review and update HR policies, handbooks, and employment templates to reflect current legal requirements.</li> <li>Proactively stay updated on legal changes impacting employment, benefits (including statutory health insurance schemes), and payroll.</li> <li>Manage government inspections, audits, and surveys, preparing all necessary documentation and serving as the point of contact.</li> <li>Maintain meticulous records for all compliance-related activities.</li> </ul> <p><strong>Policy development & process improvement</strong></p> <ul> <li>Contribute to developing, reviewing, and updating HR policies and procedures in line with legal mandates and industry best practices.</li> <li>Identify opportunities for automation, integration, and efficiency within the people operations framework to enhance service delivery and accuracy.</li> <li>Document and standardize all operational processes and workflows.</li> </ul> <p><strong>Employee engagement & support</strong></p> <ul> <li>Collaborate with managers and the People team to coordinate local team-building activities and engagement initiatives.</li> <li>Serve as a trusted, primary point of contact for employee inquiries regarding policies, benefits (including medical insurance), payroll, and general HR matters, resolving issues promptly and with a high degree of service orientation.</li> <li>Foster a culture of trust and transparency through clear and compassionate communication.</li> </ul> <h4>What are we looking for?</h4> <ul> <li>Bachelor’s degree in Human Resources, Business Administration, or a related field.</li> <li>3-4+ years of proven experience in People Operations, HR Generalist, or HR Operations roles, with a strong focus on payroll, benefits administration, employee lifecycle management, and compliance.</li> <li>In-depth, hands-on experience managing mandatory social insurance programs and labor office procedures.</li> <li>Extensive experience administering group medical insurance policies, including employee enrollments, terminations, renewals, and claims support.</li> <li>High proficiency in HRIS platforms, payroll systems, and Microsoft Excel/Google Sheets.</li> <li>Comprehensive and up-to-date knowledge of local labor laws, employment regulations, and statutory benefits requirements.</li> <li>Strong attention to detail, organizational skills, and ability to manage confidential information with discretion.</li> <li>Excellent communication and stakeholder management skills.</li> </ul> <h4>Who will excel?</h4> <ul> <li>Strong interpersonal and communication skills.</li> <li>Detail-oriented with strong organizational abilities.</li> </ul> <h4>What we offer you?</h4> <ul> <li>We believe you will love working at Foodics!</li> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in offices.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul></p><p></p>

<p><strong>Finance Transformation Associate Manager</strong></p><p>PMO-Oriented | Full Finance Domain Expertise</p><p>Department: Finance Transformation</p><p>Reports To: Ass. Dir Finance transfomation</p><p>Location: AMMAN</p><p>Employment: Full-Time</p><p><strong>Role Overview</strong></p><p>We are seeking a highly experienced Finance Transformation Associate Manager with a strong PMO orientation to lead and orchestrate complex, multi-workstream finance modernization initiatives across the enterprise. This role combines deep functional knowledge across the full spectrum of finance domains with structured program management discipline to drive measurable outcomes in process optimization, technology enablement, and operating model redesign.</p><p>The ideal candidate will act as the central orchestrator between finance leadership, IT, external partners, and business stakeholders, ensuring that transformation programs are delivered on time, within budget, and in alignment with strategic objectives.</p><p><strong>Key Responsibilities</strong></p><p><strong>Program &amp; Project Management (PMO)</strong></p><ul><li>Lead end-to-end planning, execution, and governance of finance transformation programs, including milestone tracking, dependency management, risk mitigation, and steering committee reporting</li><li>Establish and maintain PMO frameworks, templates, dashboards, and logs to ensure transparency and accountability across all workstreams</li><li>Manage cross-functional project teams, including internal resources, system integrators, and third-party vendors</li><li>Drive stage-gate governance and ensure alignment with enterprise portfolio management standards</li><li>Prepare and present executive-level status reports, business cases, and investment proposals</li></ul><p><strong>Finance Domain Leadership</strong></p><ul><li>Serve as the subject matter expert across all core finance functions: Procure-to-Pay (P2P), Order-to-Cash (O2C), Record-to-Report (R2R), Financial Planning &amp; Analysis (FP&amp;A), Treasury &amp; Cash Management, Tax, and Internal Controls</li><li>Lead process assessment, gap analysis, and future-state design for finance operations, leveraging industry best practices and benchmarking data</li><li>Define and prioritize transformation use cases across finance, mapping them to technology enablers such as ERP modernization, RPA, AI/ML, and advanced analytics</li><li>Champion the adoption of shared services, Centers of Excellence, and global process ownership models</li></ul><p><strong>Technology &amp; Systems Enablement</strong></p><ul><li>Partner with IT and solution architects to evaluate, select, and implement finance technology platforms</li><li>Oversee system integration efforts, data migration strategies, and UAT cycles for finance modules</li><li>Drive the finance AI and automation roadmap, including intelligent document processing, predictive analytics, and agentic finance workflows</li></ul><p><strong>Change Management &amp; Stakeholder Engagement</strong></p><ul><li>Design and execute change management strategies to ensure adoption of new processes, tools, and ways of working across finance teams globally</li><li>Facilitate workshops, training sessions, and communication plans tailored to diverse stakeholder groups</li><li>Build trusted relationships with senior finance leaders, regional controllers, and business unit heads</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Required Qualifications</strong></p><ul><li>Bachelor s degree in Finance, Accounting, Business Administration, or related field; MBA or Master s degree strongly preferred</li><li>10+ years of progressive experience in finance transformation, finance operations, or management consulting with a Big 4 or top-tier firm</li><li>Demonstrated expertise across multiple finance domains: P2P, O2C, R2R, FP&amp;A, Treasury, Tax, and Internal Controls</li><li>5+ years of hands-on project/program management experience,</li><li>Proven track record of delivering large-scale, multi-region finance transformation programs</li><li>Strong experience with enterprise finance platforms: SAP</li><li>Excellent command of PMO tools and methodologies: MS Project, Smartsheet, or equivalent</li><li>Exceptional communication, presentation, and executive stakeholder management skills</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Experience in the pharmaceutical, life sciences, or regulated industry sectors</li><li>Exposure to AI/ML applications in finance (e.g., intelligent automation, NLP-based document processing, predictive forecasting)</li><li>CPA, CMA, ACCA, or equivalent</li><li>Multilingual capability</li></ul>

<p>We are looking for a talented Sr. Analyst, Treasury to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p><p>If you want to be part of a team that cares about impact, this is the place for you.</p><p>Key Responsibilities:</p><ul><li>Manage daily treasury operations, including cash positioning, payment processing, bank reconciliations, and transaction monitoring to ensure accuracy and operational efficiency.</li><li>Prepare, review, and execute domestic and international payments across multiple banking platforms, ensuring timely settlement and compliance with company policies and regulatory requirements.</li><li>Monitor cash balances, forecast short-term liquidity availability, and support liquidity planning to ensure sufficient funding availability.</li><li>Review, validate, investigate and resolve payment issues, including rejected transactions, returned payments, bank charges, and payment discrepancies.</li><li>Maintain strong relationships with banks and financial institutions to support payment operations and resolve banking-related inquiries.</li><li>Oversee vendor payment processes, including payment method management, check issuance, electronic payments, and payment status inquiries.</li><li>Perform reconciliations and analyze outstanding items, discrepancies, and unapplied cash transactions.</li><li>Support month-end closing activities related to treasury accounts, cash reporting, and financial reconciliations.</li><li>Analyze treasury data and prepare reports related to cash flow, payments, outstanding obligations, and operational performance.</li><li>Collaborate closely with Accounts Payable, Accounting, Procurement, Tax, and business stakeholders to resolve payment and invoice-related issues and improve end-to-end processes.</li><li>Ensure adherence to internal controls, treasury policies, banking regulations, and corporate governance requirements while maintaining a strong control environment.</li><li>Identify, recommend, and implement process improvements, automation opportunities, and best practices to enhance treasury efficiency, accuracy, and scalability.</li><li>Support treasury system enhancements, integrations, and reporting improvements across SAP, Ivalua, banking platforms, and other financial systems.</li><li>Coordinate audit requests by providing supporting documentation, bank confirmations, transaction records, and compliance-related evidence in a timely manner.</li><li>Participate in treasury projects and strategic initiatives related to cash management, banking structure optimization, digital transformation, and process standardization.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications:</h2><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><ul><li>Strong knowledge of treasury operations, cash management, liquidity planning, and payment processing.</li><li>Solid understanding of banking products, payment networks, and domestic/international payment methods.</li><li>Experience working with ERP systems, particularly SAP, and treasury or financial management platforms.</li><li>Advanced Microsoft Excel skills, including data analysis, reconciliation, reporting, and financial modeling techniques.</li><li>Strong analytical, problem-solving, and decision-making capabilities with exceptional attention to detail.</li><li>Ability to manage multiple priorities effectively while meeting strict deadlines in a fast-paced environment.</li><li>Excellent verbal and written communication skills with the ability to engage internal stakeholders and external partners.</li><li>Proven experience managing banking relationships, vendor inquiries, payment investigations, and issue resolution.</li><li>Strong understanding of Accounts Payable processes, financial controls, reconciliation methodologies, and audit requirements.</li><li>Knowledge of treasury controls, compliance requirements, and risk management principles.</li><li>Continuous improvement mindset with experience identifying efficiencies, streamlining workflows, and supporting automation initiatives.</li><li>Ability to work independently while collaborating effectively within cross-functional and global teams.</li></ul><h2>Preferred Qualifications:</h2><ul><li>Bachelor's degree in finance, Accounting, Business Administration, Economics, or a related field.</li><li>3-5 years of experience in Treasury, Cash Management, Corporate Finance, or Banking Operations.</li><li>Experience with SAP, TMS platforms, or major banking portals is highly desirable.</li><li>Professional certifications such as CFA, CMA &amp; CTP are an advantage.</li></ul>

<p><h4>Position details</h4> <p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br> <strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p> <p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position details</h4> <p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br> <strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p> <p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position title</h4> <p>Vice president, financial operations</p> <br> <h4>Reporting line</h4> <p>Reports directly to the head of treasury & accounting, with executive oversight from the chief financial officer (CFO).</p> <br> <h4>Location</h4> <p>Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <br> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <br> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <br> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <br> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior payment operations manager, head of payments, financial operations director, payments lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <br> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <br> <p>Compensation: Competitive base salary plus variable pay, determined based on candidate experience.</p> <br> <p>Assessment process: Candidate evaluation includes interviews with the head of treasury & accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position title</h4> <p>Vice president, financial operations</p> <br> <h4>Reporting line</h4> <p>Reports directly to the head of treasury & accounting, with executive oversight from the chief financial officer (CFO).</p> <br> <h4>Location</h4> <p>Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <br> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <br> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <br> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <br> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior payment operations manager, head of payments, financial operations director, payments lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <br> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <br> <p>Compensation: Competitive base salary plus variable pay, determined based on candidate experience.</p> <br> <p>Assessment process: Candidate evaluation includes interviews with the head of treasury & accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p>We are seeking an experienced Sales &amp; Marketing Expert (E-commerce) to support the growth and commercialization of a digital marketplace platform. The consultant will be responsible for designing and implementing a scalable sales and marketing framework, establishing supplier and retailer acquisition strategies, and enabling sustainable growth in platform registrations, subscriptions, and transaction volumes. The role requires hands-on experience in marketplace, e-commerce, platform, or technology-driven business environments. This will be a short-term engagement that would last a few months.</p><p><b>Key Requirements</b></p><ul><li>Proven experience in building and implementing sales and marketing strategies for digital platforms, marketplaces, e-commerce businesses, or technology-enabled ventures.</li><li>Demonstrated experience designing and operationalizing sales structures, sales processes, and customer acquisition frameworks .</li><li>Experience developing and executing go-to-market (GTM) strategies for platform-based businesses.</li><li>Track record of increasing supplier/vendor onboarding, merchant acquisition, customer registrations, and subscription growth.</li><li>Experience developing sales pipelines, lead generation methodologies, and customer engagement models.</li><li>Experience driving platform adoption, transaction growth, and customer retention initiatives.</li><li>Experience designing and implementing performance management frameworks, KPIs, and sales dashboards.</li><li>Proven experience training, coaching, and mentoring sales and business development teams.</li><li>Experience working with B2B, B2B2C, marketplace, or e-commerce business models.</li></ul><p>Preferred Qualifications</p><ul><li>Experience working with wholesale, retail, or marketplace platforms.</li><li>Previous experience launching or scaling digital platforms in the GCC or Middle East region.</li><li>Experience with CRM systems, marketing automation platforms, and customer success frameworks.</li><li>Exposure to subscription-based business models and recurring revenue strategies.</li><li>Experience supporting digital transformation or platform commercialization initiatives.</li></ul><p>Other Qualifications</p><ul><li>Strong stakeholder management and facilitation skills.</li><li>Excellent presentation, communication, and training capabilities.</li><li>Strong analytical and commercial acumen.</li><li>Ability to work independently and deliver practical, results-oriented solutions.</li></ul><p>Key Responsibilities</p><ul><li>Develop and implement a comprehensive sales and marketing strategy for the platform.</li><li>Design the target sales organization structure, operating model, and performance framework.</li><li>Establish supplier, merchant, and retail shop acquisition methodologies and onboarding processes.</li><li>Develop sales playbooks, operating procedures, and performance metrics.</li><li>Train and mentor internal teams on sales execution, customer acquisition, and account management.</li><li>Design and implement initiatives to increase supplier and retailer registrations and subscriptions.</li><li>Develop customer engagement and retention strategies to increase purchasing activity and repeat transactions.</li><li>Analyze platform performance and recommend improvements to drive sustainable growth.</li><li>Support the implementation of sales, marketing, and customer success best practices.</li><li>Monitor KPIs and provide recommendations to optimize acquisition, conversion, retention, and revenue growth.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in building and implementing sales and marketing strategies for digital platforms, marketplaces, e-commerce businesses, or technology-enabled ventures.</li><li>Demonstrated experience designing and operationalizing sales structures, sales processes, and customer acquisition frameworks .</li><li>Experience developing and executing go-to-market (GTM) strategies for platform-based businesses.</li><li>Track record of increasing supplier/vendor onboarding, merchant acquisition, customer registrations, and subscription growth.</li><li>Experience developing sales pipelines, lead generation methodologies, and customer engagement models.</li><li>Experience driving platform adoption, transaction growth, and customer retention initiatives.</li><li>Experience designing and implementing performance management frameworks, KPIs, and sales dashboards.</li><li>Proven experience training, coaching, and mentoring sales and business development teams.</li><li>Experience working with B2B, B2B2C, marketplace, or e-commerce business models.</li><li>Experience working with wholesale, retail, or marketplace platforms.</li><li>Previous experience launching or scaling digital platforms in the GCC or Middle East region.</li><li>Experience with CRM systems, marketing automation platforms, and customer success frameworks.</li><li>Exposure to subscription-based business models and recurring revenue strategies.</li><li>Experience supporting digital transformation or platform commercialization initiatives.</li><li>Strong stakeholder management and facilitation skills.</li><li>Excellent presentation, communication, and training capabilities.</li><li>Strong analytical and commercial acumen.</li><li>Ability to work independently and deliver practical, results-oriented solutions.</li><li>Bachelor's degree in Business Administration, Marketing, Sales, E-Commerce, or a related field.</li></ul>

<p><h4>Description</h4> <p>The Senior Presales Engineer – Enterprise & End-User Solutions is responsible for designing, positioning, and supporting enterprise infrastructure and end-user computing solutions for customers across the region. The role serves as a trusted technical advisor throughout the sales lifecycle, supporting strategic customer engagements, solution architecture, technical proposals, and solution validation activities.</p> <p>Working closely with sales, vendors, and delivery teams, the engineer develops scalable, secure, and modern infrastructure solutions aligned with customer business and technical requirements. The role focuses on enterprise infrastructure, virtualization, hybrid cloud, end-user computing, and business continuity solutions while supporting digital transformation and data center modernization initiatives.</p> <h4>Requirements:</h4> <h4>Solution architecture & presales leadership</h4> <ul> <li>Lead the design and positioning of enterprise infrastructure and end-user computing solutions aligned with customer requirements and business objectives</li> <li>Develop: <ul> <li>High-level designs (HLD)</li> <li>Solution architecture documents</li> <li>Technical proposals</li> <li>Bill of materials (BoM)</li> <li>Compliance matrices</li> <li>RFP/RFI/RFQ responses</li> </ul> </li> <li>Lead solution sizing, architecture validation, and technical assessments for complex customer environments</li> </ul> <h4>Customer engagement & technical advisory</h4> <ul> <li>Conduct customer workshops, technical presentations, demonstrations, and architecture discussions</li> <li>Engage with enterprise and government customers to understand business and technical requirements</li> <li>Translate customer challenges into scalable infrastructure and end-user solutions</li> <li>Support opportunity qualification and strategic solution positioning alongside sales teams</li> <li>Lead proof of concepts (PoCs) and technical evaluation activities</li> </ul> <h4>Enterprise infrastructure solutions</h4> <p>Design and position solutions across:</p> <ul> <li>Servers (rack, blade, hyperconverged)</li> <li>Enterprise storage solutions (SAN, NAS, SDS)</li> <li>Virtualization platforms</li> <li>Hyperconverged infrastructure (HCI)</li> <li>Backup and disaster recovery solutions</li> <li>Data center modernization initiatives</li> </ul> <p>Design high availability and business continuity architectures aligned with customer requirements</p> <h4>Cloud & platform solutions</h4> <ul> <li>Support hybrid cloud and private cloud architecture initiatives</li> <li>Contribute to container platform discussions including: <ul> <li>Kubernetes</li> <li>OpenShift</li> </ul> </li> <li>Support automation and orchestration solution positioning with foundational knowledge of cloud-native technologies</li> </ul> <h4>End-user computing solutions</h4> <ul> <li>Design and support solutions across: <ul> <li>VDI and desktop virtualization</li> <li>Endpoint management (UEM)</li> <li>Collaboration solutions</li> <li>Laptops, workstations, and thin clients</li> <li>OS deployment and lifecycle management</li> </ul> </li> </ul> <h4>Vendor & cross-functional collaboration</h4> <ul> <li>Coordinate with vendors for: <ul> <li>Design validation</li> <li>Technical alignment</li> <li>Commercial and pricing support</li> </ul> </li> <li>Work closely with sales and delivery teams to ensure successful solution alignment and project handover</li> <li>Support customer success initiatives through ongoing technical engagement where required</li> </ul> <h4>Technical leadership & knowledge sharing</h4> <ul> <li>Mentor junior and mid-level engineers across enterprise infrastructure technologies</li> <li>Lead internal technical knowledge-sharing and enablement sessions</li> <li>Contribute to technical standards, reusable templates, and best practice frameworks</li> <li>Support certification and capability development initiatives within the team</li> </ul> <h4>Documentation & best practices</h4> <ul> <li>Maintain accurate technical documentation and solution records</li> <li>Ensure proposed solutions align with customer standards and industry best practices</li> <li>Contribute to continuous improvement of technical templates, solution frameworks, and presales processes</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Information Technology, or a related field</li> <li>7+ years of experience in enterprise infrastructure presales, solution architecture, or system integration environments</li> <li>Strong expertise in: <ul> <li>Enterprise infrastructure and data center technologies</li> <li>Virtualization and HCI platforms</li> <li>Backup and disaster recovery solutions</li> <li>End-user computing and VDI environments</li> <li>Hybrid cloud and private cloud architectures</li> </ul> </li> <li>Strong architecture, sizing, and infrastructure design capabilities</li> <li>Good understanding of: <ul> <li>Containers and Kubernetes platforms</li> <li>Automation and orchestration concepts</li> <li>High availability and disaster recovery architectures</li> </ul> </li> <li>Hands-on or presales experience with one or more of the following vendors and technologies: <ul> <li>Dell Technologies (Servers, Storage, VxRail, PowerStore)</li> <li>Nutanix</li> <li>VMware / Broadcom</li> <li>Red Hat OS and OpenShift</li> <li>Veeam / Cohesity</li> <li>Huawei</li> <li>Citrix / Omnissa (VDI)</li> <li>IBM Hardware</li> </ul> </li> <li>Proven experience designing and positioning enterprise data center and end-user solutions</li> <li>Strong experience preparing technical proposals, compliance matrices, and customer presentations</li> <li>Experience supporting enterprise and government customer engagements is preferred</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>VMware (VCP)</li> <li>Nutanix (NCP)</li> <li>Dell Technologies certifications</li> <li>Veeam, Cohesity, or backup-related certifications</li> <li>Red Hat certifications</li> <li>Oracle Hardware certifications</li> <li>Huawei certifications</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Senior Presales Engineer – Enterprise & End-User Solutions is responsible for designing, positioning, and supporting enterprise infrastructure and end-user computing solutions for customers across the region. The role serves as a trusted technical advisor throughout the sales lifecycle, supporting strategic customer engagements, solution architecture, technical proposals, and solution validation activities.</p> <p>Working closely with sales, vendors, and delivery teams, the engineer develops scalable, secure, and modern infrastructure solutions aligned with customer business and technical requirements. The role focuses on enterprise infrastructure, virtualization, hybrid cloud, end-user computing, and business continuity solutions while supporting digital transformation and data center modernization initiatives.</p> <h4>Requirements:</h4> <h4>Solution architecture & presales leadership</h4> <ul> <li>Lead the design and positioning of enterprise infrastructure and end-user computing solutions aligned with customer requirements and business objectives</li> <li>Develop: <ul> <li>High-level designs (HLD)</li> <li>Solution architecture documents</li> <li>Technical proposals</li> <li>Bill of materials (BoM)</li> <li>Compliance matrices</li> <li>RFP/RFI/RFQ responses</li> </ul> </li> <li>Lead solution sizing, architecture validation, and technical assessments for complex customer environments</li> </ul> <h4>Customer engagement & technical advisory</h4> <ul> <li>Conduct customer workshops, technical presentations, demonstrations, and architecture discussions</li> <li>Engage with enterprise and government customers to understand business and technical requirements</li> <li>Translate customer challenges into scalable infrastructure and end-user solutions</li> <li>Support opportunity qualification and strategic solution positioning alongside sales teams</li> <li>Lead proof of concepts (PoCs) and technical evaluation activities</li> </ul> <h4>Enterprise infrastructure solutions</h4> <p>Design and position solutions across:</p> <ul> <li>Servers (rack, blade, hyperconverged)</li> <li>Enterprise storage solutions (SAN, NAS, SDS)</li> <li>Virtualization platforms</li> <li>Hyperconverged infrastructure (HCI)</li> <li>Backup and disaster recovery solutions</li> <li>Data center modernization initiatives</li> </ul> <p>Design high availability and business continuity architectures aligned with customer requirements</p> <h4>Cloud & platform solutions</h4> <ul> <li>Support hybrid cloud and private cloud architecture initiatives</li> <li>Contribute to container platform discussions including: <ul> <li>Kubernetes</li> <li>OpenShift</li> </ul> </li> <li>Support automation and orchestration solution positioning with foundational knowledge of cloud-native technologies</li> </ul> <h4>End-user computing solutions</h4> <ul> <li>Design and support solutions across: <ul> <li>VDI and desktop virtualization</li> <li>Endpoint management (UEM)</li> <li>Collaboration solutions</li> <li>Laptops, workstations, and thin clients</li> <li>OS deployment and lifecycle management</li> </ul> </li> </ul> <h4>Vendor & cross-functional collaboration</h4> <ul> <li>Coordinate with vendors for: <ul> <li>Design validation</li> <li>Technical alignment</li> <li>Commercial and pricing support</li> </ul> </li> <li>Work closely with sales and delivery teams to ensure successful solution alignment and project handover</li> <li>Support customer success initiatives through ongoing technical engagement where required</li> </ul> <h4>Technical leadership & knowledge sharing</h4> <ul> <li>Mentor junior and mid-level engineers across enterprise infrastructure technologies</li> <li>Lead internal technical knowledge-sharing and enablement sessions</li> <li>Contribute to technical standards, reusable templates, and best practice frameworks</li> <li>Support certification and capability development initiatives within the team</li> </ul> <h4>Documentation & best practices</h4> <ul> <li>Maintain accurate technical documentation and solution records</li> <li>Ensure proposed solutions align with customer standards and industry best practices</li> <li>Contribute to continuous improvement of technical templates, solution frameworks, and presales processes</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Computer Engineering, Information Technology, or a related field</li> <li>7+ years of experience in enterprise infrastructure presales, solution architecture, or system integration environments</li> <li>Strong expertise in: <ul> <li>Enterprise infrastructure and data center technologies</li> <li>Virtualization and HCI platforms</li> <li>Backup and disaster recovery solutions</li> <li>End-user computing and VDI environments</li> <li>Hybrid cloud and private cloud architectures</li> </ul> </li> <li>Strong architecture, sizing, and infrastructure design capabilities</li> <li>Good understanding of: <ul> <li>Containers and Kubernetes platforms</li> <li>Automation and orchestration concepts</li> <li>High availability and disaster recovery architectures</li> </ul> </li> <li>Hands-on or presales experience with one or more of the following vendors and technologies: <ul> <li>Dell Technologies (Servers, Storage, VxRail, PowerStore)</li> <li>Nutanix</li> <li>VMware / Broadcom</li> <li>Red Hat OS and OpenShift</li> <li>Veeam / Cohesity</li> <li>Huawei</li> <li>Citrix / Omnissa (VDI)</li> <li>IBM Hardware</li> </ul> </li> <li>Proven experience designing and positioning enterprise data center and end-user solutions</li> <li>Strong experience preparing technical proposals, compliance matrices, and customer presentations</li> <li>Experience supporting enterprise and government customer engagements is preferred</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>VMware (VCP)</li> <li>Nutanix (NCP)</li> <li>Dell Technologies certifications</li> <li>Veeam, Cohesity, or backup-related certifications</li> <li>Red Hat certifications</li> <li>Oracle Hardware certifications</li> <li>Huawei certifications</li> </ul></p><p></p>

<p><h4>Responsibilities</h4> <p>Perform all-source intelligence analysis related to military actions, insurgent activities, economic and political activities, and threats to regional stability.<br> Research, develop, present, and publish all-source intelligence products at the tactical, operational, and strategic levels.</p> <h4>Requirements</h4> <ul> <li>Active TS/SCI clearance</li> <li>Associates degree or four years of direct relevant intelligence analysis experience</li> <li>At least four years analytical experience at the tactical/operational level within DoD or equivalent government agencies</li> <li>Requires former MOS 35F, 350F, 18F, 35D, 34A, or equivalent specialty codes such as USMC – 0204, 0210, 0211 - Counterintelligence/Human Intelligence Specialist, 0231 Intelligence Specialist, US Navy – Navy Intelligence Specialist, USAF - 1N051 All Source Intelligence Analyst, 1N771 Human Intelligence Specialist, 1N451A Intelligence Fusion Analyst</li> <li>Proficient in utilizing standard computer applications and intelligence related automation to support analytical efforts and product development</li> <li>Possess strong research, analytical, and writing skills</li> <li>Be capable of effectively operating as a member of an analytical team from a remote location in support of CJOA-A requirements</li> <li>Briefing skills to include the ability to clearly articulate information</li> </ul> <h4>Desired qualifications</h4> <ul> <li>Bachelor's degree</li> <li>Experience in either CT, Afghanistan/SWA regional issues, HUMINT, CI, or military analysis</li> <li>OSINT/PAI research and analytical experience</li> </ul></p><p></p>

<p><h4>Responsibilities</h4> <p>Perform all-source intelligence analysis related to military actions, insurgent activities, economic and political activities, and threats to regional stability.<br> Research, develop, present, and publish all-source intelligence products at the tactical, operational, and strategic levels.</p> <h4>Requirements</h4> <ul> <li>Active TS/SCI clearance</li> <li>Associate's degree OR four years of direct relevant intelligence analysis experience</li> <li>At least four years analytical experience at the tactical/operational level within DoD or equivalent government agencies</li> <li>Requires former MOS 35F, 350F, 18F, 35D, 34A, or equivalent specialty codes such as USMC – 0204, 0210, 0211 - Counterintelligence/Human Intelligence Specialist, 0231 Intelligence Specialist, US Navy – Navy Intelligence Specialist, USAF - 1N051 All Source Intelligence Analyst, 1N771 Human Intelligence Specialist, 1N451A Intelligence Fusion Analyst</li> <li>Proficient in utilizing standard computer applications and intelligence related automation to support analytical efforts and product development</li> <li>Possess strong research, analytical, and writing skills</li> <li>Be capable of effectively operating as a member of an analytical team from a remote location in support of CJOA-A requirements</li> <li>Briefing skills to include the ability to clearly articulate information</li> </ul> <h4>Desired qualifications</h4> <ul> <li>Bachelor's degree</li> <li>Experience in either CT, Afghanistan/SWA regional issues, HUMINT, CI or military analysis</li> <li>OSINT/PAI research and analytical experience</li> </ul></p><p></p>

<b>About the Role<br></b>We are looking for a fresh graduate to join the Governance, Risk, and Compliance Department for a one-year internship contract under Zain Youth Program.<br><b><br>Job Tasks and Responsibilities:<br></b><br>Maintain and update the Compliance Universe and Risk Register through regular follow-up with relevant stakeholders and support the gathering and organizing of compliance-related data.<br><br>Produce the monthly required reports and dashboards to monitor the status of open items and help maintain compliance trackers and digital tools as needed.<br><br>Conduct basic research on regulatory topics and internal policies to support compliance initiatives.<br><br>Perform basic compliance-related tasks with supervision and gradually take ownership of assigned responsibilities.<br><b><br>What We Need From You<br></b>A Bachelor's degree in: Industrial Engineering, Business Administration, Finance, Management Information Systems, or a related field.<br>Soft Skills:<br><br>Attention to detail and accuracy.<br><br>Good communication skills in both Arabic and English.<br><br>Ability to coordinate and follow up with multiple stakeholders across different business units.<br><br>Organized, with the ability to meet deadlines.<br><br>Strong Analytical Skills.<br>Technical Skills:<br><br>Good command of Microsoft Office tools (Excel, Word, and PowerPoint), knowledge of automation tools.<br><br>Basic research skills.<br><br>Ability to organize and consolidate data into clear reports.<br><br>Willingness to learn and grow within the compliance function.<br><br>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications to support decision-makers across workforce development, economic competitiveness and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications to support decision-makers across workforce development, economic competitiveness and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>

<p>At INGOT, we believe in building high-performing teams where everyone is in the right seat not just filling a role but thriving in it. Our approach emphasizes getting the right people in the right positions to drive business growth and success. Here s what that means for YOU: You ll excel at what you do because you re in a role that aligns with your skills and passions You ll be aligned with our core values - High Ethics, Commitment and Innovation we re looking for team members who get it, want it, and have the capacity to do it We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission If you re a high-energy, results-driven professional who s ready to take on a role that matches your expertise and values, we d love to connect! Check out the details below and see if this is the right fit for you. Purpose of Role/Summary: The QA Lead is responsible for defining, implementing, and overseeing quality assurance strategies across all software development projects. This role involves leading the QA team, ensuring high standards of product quality, and aligning testing efforts with business and technical goals. The QA Lead acts as a bridge between stakeholders, developers, and QA engineers to ensure the delivery of reliable, high-quality software within scope and timelines. Main Activities and Responsibilities: Define and implement QA strategy, processes, and best practices across projects Lead, mentor, and support QA engineers, ensuring their growth and performance Design and oversee test plans, test cases, and test execution (manual and automated) Ensure comprehensive test coverage across functional, integration, regression, and performance testing Establish and maintain automated testing frameworks and CI/CD quality gates Collaborate with developers, product managers, and stakeholders to clarify requirements and ensure testability Collaborate with other developers, designers, QA testers, system analysts, and business analysts to ensure cohesive development efforts Identify risks, gaps, and areas for improvement in quality processes and propose solutions Monitor and report on quality metrics, defects, and testing progress Ensure timely detection, reporting, and tracking of defects, including root cause analysis Drive continuous improvement in QA practices, tools, and methodologies Coordinate release validation and sign-off processes Ensure proper documentation of test processes, cases, and results Promote a quality-first mindset across the development lifecycle Any other duties relevant to the role. Required Skills &amp; Experience: Bachelor s degree in Computer Science or related field (or equivalent experience) Fluent in English both written and spoken. Strong experience in software testing (manual and automated) Proven experience in leading QA teams and managing testing processes Deep understanding of SDLC, STLC, and Agile methodologies Experience with test management tools (e.g., TestRail, Zephyr, Allure TestOps) Experience with automation frameworks (e.g., Selenium, Playwright, Cypress, or similar) Knowledge of API testing tools (e.g., Postman, RestAssured) Experience with performance and load testing tools (e.g., JMeter, k6) Familiarity with CI/CD pipelines (e.g., GitHub Actions, Jenkins) Strong analytical and problem-solving skills Experience with SQL / No-SQL databases for validation and data testing Experience with automated testing tools and CI/CD pipelines (e.g., Github Actions, Jenkins) Experience with financial trading systems will be considered a strong advantage Understanding of monitoring tools and quality metrics (Grafana, Prometheus is a plus) Further Info: Working hours are 09:00 18:00 Monday to Friday The role is fully Remote Friendly and fun working environment Flexitime A competitive compensation package which includes great benefits Monthly social activities</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science or related field (or equivalent experience) Fluent in English both written and spoken. Strong experience in software testing (manual and automated) Proven experience in leading QA teams and managing testing processes Deep understanding of SDLC, STLC, and Agile methodologies Experience with test management tools (e.g., TestRail, Zephyr, Allure TestOps) Experience with automation frameworks (e.g., Selenium, Playwright, Cypress, or similar) Knowledge of API testing tools (e.g., Postman, RestAssured) Experience with performance and load testing tools (e.g., JMeter, k6) Familiarity with CI/CD pipelines (e.g., GitHub Actions, Jenkins) Strong analytical and problem-solving skills Experience with SQL / No-SQL databases for validation and data testing Experience with automated testing tools and CI/CD pipelines (e.g., Github Actions, Jenkins) Experience with financial trading systems will be considered a strong advantage Understanding of monitoring tools and quality metrics (Grafana, Prometheus is a plus)</p>

<p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p>What you'll be doing</p><p>Handle customer interactions across all channels, including Voice, Email, WhatsApp, Live Chat, and Social Media .</p><p>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</p><p>Provide a seamless omnichannel experience , ensuring continuity across customer touchpoints.</p><p>Manage and document all customer interactions in Salesforce Service Cloud , with strong focus on First Contact Resolution (FCR) .</p><p>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</p><p>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group s luxury Maisons.</p><p>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</p><p>Support revenue-generating initiatives such as Pay-by-Link, product recommendations, and cross-sell opportunities .</p><p>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</p><p>Consistently meet and exceed defined KPIs, including:</p><ul><li>Quality and customer satisfaction</li><li>Productivity and adherence</li><li>Sales contribution</li><li>Service level targets</li></ul><p>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</p><p>Contribute to continuous improvement by flagging customer pain points and process gaps.</p><p>What you ll need to succeed</p><p>Strong written and verbal communication aligned with luxury service standards .</p><p>Commercial and sales-oriented mindset .</p><p>High emotional intelligence and strong customer empathy.</p><p>Excellent problem-solving and ownership mentality.</p><p>Strong multitasking and prioritization skills.</p><p>Ability to perform effectively in a fast-paced, KPI-driven environment .</p><p>Digital fluency and openness to AI-enabled tools and automation .</p><p>What we can offer you</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p><p>Using GenAI in Your Application Process</p><p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p><p>We Invite All Applicants to Apply</p><p>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong written and verbal communication aligned with luxury service standards .</p><p>Commercial and sales-oriented mindset .</p><p>High emotional intelligence and strong customer empathy.</p><p>Excellent problem-solving and ownership mentality.</p><p>Strong multitasking and prioritization skills.</p><p>Ability to perform effectively in a fast-paced, KPI-driven environment .</p><p>Digital fluency and openness to AI-enabled tools and automation .</p>