Automotive Engineer Jobs in Jordan
1676 Jobs Found
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>Robusta Technology Group (RTG)</strong> is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p>
<p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p>
<h4>Job overview</h4>
<p>We are seeking an experienced Senior CMS Manager with strong expertise in Adobe Experience Manager (AEM) to lead end-to-end digital content operations across enterprise websites and digital platforms. This role combines hands-on AEM authoring experience with operational leadership, governance, publishing management, stakeholder coordination, and team mentorship.</p>
<p>The ideal candidate will oversee multi-site and multilingual content delivery, define authoring standards and workflows, manage publishing operations, and ensure high-quality, accessible, and SEO-optimized digital experiences. The Senior CMS Manager will serve as the primary liaison between content, marketing, design, development, QA, and product teams.</p>
<h4>Role responsibilities</h4>
<p><strong>Content operations leadership</strong></p>
<ul>
<li>Own day-to-day content operations across AEM-managed websites and digital platforms.</li>
<li>Plan, prioritize, and oversee content publishing activities across multiple markets, brands, and languages.</li>
<li>Manage content delivery timelines and coordinate publishing schedules with cross-functional teams.</li>
</ul>
<p><strong>Authoring standards & governance</strong></p>
<ul>
<li>Define and maintain authoring standards, content governance processes, and editorial workflows.</li>
<li>Establish best practices for:
<ul>
<li>Component usage</li>
<li>Template structure</li>
<li>Content consistency</li>
<li>Metadata standards</li>
<li>Publishing approvals</li>
<li>Version control</li>
</ul>
</li>
<li>Ensure adherence to brand guidelines and content quality standards.</li>
</ul>
<p><strong>Hands-on AEM authoring</strong></p>
<ul>
<li>Create, edit, manage, and publish content using Adobe Experience Manager (AEM) Sites.</li>
<li>Configure and manage:
<ul>
<li>Pages</li>
<li>Components</li>
<li>Editable templates</li>
<li>Content fragments</li>
<li>Experience fragments</li>
<li>Content policies</li>
</ul>
</li>
<li>Support business users and content teams with authoring guidance and troubleshooting.</li>
</ul>
<p><strong>Multi-site & multilingual management</strong></p>
<ul>
<li>Manage multi-site content operations using AEM Multi Site Manager (MSM).</li>
<li>Oversee:
<ul>
<li>Live copies</li>
<li>Language copies</li>
<li>Rollouts</li>
<li>Inheritance management</li>
</ul>
</li>
<li>Coordinate localization and translation workflows across regional and multilingual sites, including RTL content support.</li>
</ul>
<p><strong>Digital asset management (DAM)</strong></p>
<ul>
<li>Manage digital assets within AEM Assets (DAM).</li>
<li>Oversee:
<ul>
<li>Asset uploads</li>
<li>Metadata tagging</li>
<li>Folder structures</li>
<li>Renditions</li>
<li>Asset governance</li>
</ul>
</li>
<li>Ensure asset consistency, organization, and optimization across digital channels.</li>
</ul>
<p><strong>Workflow & publishing management</strong></p>
<ul>
<li>Manage AEM workflows for:
<ul>
<li>Content review</li>
<li>Approval processes</li>
<li>Scheduling</li>
<li>Replication</li>
<li>Publishing</li>
</ul>
</li>
<li>Coordinate release cycles with development, QA, and business stakeholders.</li>
<li>Monitor publishing health and resolve replication or rendering issues.</li>
</ul>
<p><strong>Quality assurance & UAT</strong></p>
<ul>
<li>Lead content quality assurance before go-live.</li>
<li>Review pages for:
<ul>
<li>Content accuracy</li>
<li>Brand compliance</li>
<li>Accessibility</li>
<li>SEO readiness</li>
<li>Responsive rendering</li>
<li>Broken links</li>
</ul>
</li>
<li>Coordinate User Acceptance Testing (UAT) for new components, templates, and platform enhancements.</li>
</ul>
<p><strong>Team leadership & mentoring</strong></p>
<ul>
<li>Mentor junior content authors and CMS specialists.</li>
<li>Conduct onboarding and training sessions for AEM authoring and publishing workflows.</li>
<li>Review content work and provide constructive feedback and process guidance.</li>
</ul>
<p><strong>Stakeholder coordination</strong></p>
<ul>
<li>Act as the primary point of contact between marketing, product, design, development, QA, and content teams.</li>
<li>Translate business requirements into scalable content authoring and publishing plans.</li>
<li>Facilitate communication and alignment across multiple stakeholders and workstreams.</li>
</ul>
<p><strong>SEO & accessibility oversight</strong></p>
<ul>
<li>Ensure all published content follows SEO best practices, including:
<ul>
<li>Metadata optimization</li>
<li>URL structures</li>
<li>Structured data</li>
<li>Internal linking</li>
</ul>
</li>
<li>Ensure compliance with WCAG 2.1 AA accessibility standards across all digital content.</li>
</ul>
<p><strong>Performance & analytics</strong></p>
<ul>
<li>Monitor content performance using tools such as Adobe Analytics or Google Analytics.</li>
<li>Analyze engagement and content effectiveness metrics.</li>
<li>Recommend content improvements based on analytics insights and user behavior.</li>
</ul>
<p><strong>Issue resolution & support</strong></p>
<ul>
<li>Troubleshoot authoring, rendering, workflow, and replication issues in AEM.</li>
<li>Coordinate with development teams to resolve component or template defects.</li>
<li>Track and manage issues through JIRA, ServiceNow, or similar platforms.</li>
</ul>
<p><strong>Continuous improvement</strong></p>
<ul>
<li>Identify opportunities to improve authoring efficiency, governance, and publishing workflows.</li>
<li>Drive process optimization and operational scalability.</li>
<li>Stay current with Adobe Experience Cloud updates, AEM enhancements, and digital content best practices.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>6+ years of experience in web content management and digital publishing.</li>
<li>4+ years of hands-on experience with Adobe Experience Manager (AEM) Sites and Assets.</li>
<li>2+ years in a senior, lead, or managerial role overseeing content operations or content teams.</li>
<li>Proven experience managing enterprise content across multi-site, multi-market, and multilingual environments.</li>
<li>Experience working in Agile/Scrum environments and collaborating with cross-functional teams.</li>
</ul>
<h4>Core technical requirements</h4>
<p><strong>AEM platform expertise</strong></p>
<ul>
<li>Strong hands-on experience with:
<ul>
<li>AEM Sites authoring</li>
<li>Components and dialogs</li>
<li>Editable templates</li>
<li>Content policies</li>
<li>Content fragments</li>
<li>Experience fragments</li>
</ul>
</li>
<li>Strong experience with AEM Assets (DAM), including:
<ul>
<li>Asset uploads</li>
<li>Metadata management</li>
<li>Renditions</li>
<li>Folder governance</li>
</ul>
</li>
<li>Experience using AEM Multi Site Manager (MSM):
<ul>
<li>Live copies</li>
<li>Rollouts</li>
<li>Language copies</li>
<li>Inheritance management</li>
</ul>
</li>
<li>Experience managing AEM workflows for approvals, replication, and scheduling.</li>
<li>Familiarity with AEM as a Cloud Service is strongly preferred.</li>
</ul>
<p><strong>Content strategy & governance</strong></p>
<ul>
<li>Experience defining:
<ul>
<li>Authoring standards</li>
<li>Editorial workflows</li>
<li>Style guides</li>
<li>Governance models</li>
<li>Component usage guidelines</li>
</ul>
</li>
<li>Experience managing:
<ul>
<li>Editorial calendars</li>
<li>Release planning</li>
<li>Content prioritization</li>
<li>Translation coordination</li>
</ul>
</li>
<li>Experience supporting multilingual and RTL content operations.</li>
</ul>
<p><strong>Technical foundation</strong></p>
<ul>
<li>Working knowledge of HTML and CSS for content troubleshooting and formatting.</li>
<li>Understanding of:
<ul>
<li>SEO fundamentals</li>
<li>Structured metadata</li>
<li>URL hierarchy</li>
<li>On-page optimization</li>
</ul>
</li>
<li>Understanding of WCAG 2.1 AA accessibility standards.</li>
<li>Familiarity with image and media optimization for web delivery.</li>
</ul>
<p><strong>Tools & collaboration</strong></p>
<ul>
<li>Experience with:
<ul>
<li>JIRA</li>
<li>ServiceNow</li>
<li>Confluence</li>
<li>SharePoint</li>
<li>Similar workflow/documentation tools</li>
</ul>
</li>
<li>Familiarity with Adobe Analytics or Google Analytics.</li>
<li>Strong communication and stakeholder management capabilities.</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Adobe Certified Professional or Expert — AEM Sites Business Practitioner.</li>
<li>Experience with:
<ul>
<li>Adobe Target</li>
<li>Tealium</li>
<li>Personalization workflows</li>
<li>Product Information Management (PIM) systems</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>Sitecore</li>
<li>Optimizely</li>
<li>Contentful</li>
<li>Storyblok</li>
</ul>
</li>
<li>Understanding of Headless CMS architectures and AEM Content Services.</li>
<li>Background in digital marketing, UX, or web design.</li>
<li>Arabic language reading ability for RTL content QA.</li>
</ul>
<h4>Soft skills</h4>
<ul>
<li>Strong leadership and mentoring abilities.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>High attention to detail and commitment to content quality.</li>
<li>Ability to manage multiple priorities and parallel workstreams.</li>
<li>Strong analytical and problem-solving mindset.</li>
<li>Proactive approach to process improvement and operational efficiency.</li>
</ul>
<h4>Education</h4>
<p>Bachelor’s degree in Communications, Marketing, Information Technology, Computer Science, or a related field — or equivalent practical experience.</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>Robusta Technology Group (RTG)</strong> is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs, and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces, and content focused on creating impact and growth across the different interactions.</p>
<p>Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.</p>
<h4>Job overview</h4>
<p>We are seeking an experienced Senior CMS Manager with strong expertise in Adobe Experience Manager (AEM) to lead end-to-end digital content operations across enterprise websites and digital platforms. This role combines hands-on AEM authoring experience with operational leadership, governance, publishing management, stakeholder coordination, and team mentorship.</p>
<p>The ideal candidate will oversee multi-site and multilingual content delivery, define authoring standards and workflows, manage publishing operations, and ensure high-quality, accessible, and SEO-optimized digital experiences. The Senior CMS Manager will serve as the primary liaison between content, marketing, design, development, QA, and product teams.</p>
<h4>Role responsibilities</h4>
<p><strong>Content operations leadership</strong></p>
<ul>
<li>Own day-to-day content operations across AEM-managed websites and digital platforms.</li>
<li>Plan, prioritize, and oversee content publishing activities across multiple markets, brands, and languages.</li>
<li>Manage content delivery timelines and coordinate publishing schedules with cross-functional teams.</li>
</ul>
<p><strong>Authoring standards & governance</strong></p>
<ul>
<li>Define and maintain authoring standards, content governance processes, and editorial workflows.</li>
<li>Establish best practices for:
<ul>
<li>Component usage</li>
<li>Template structure</li>
<li>Content consistency</li>
<li>Metadata standards</li>
<li>Publishing approvals</li>
<li>Version control</li>
</ul>
</li>
<li>Ensure adherence to brand guidelines and content quality standards.</li>
</ul>
<p><strong>Hands-on AEM authoring</strong></p>
<ul>
<li>Create, edit, manage, and publish content using Adobe Experience Manager (AEM) Sites.</li>
<li>Configure and manage:
<ul>
<li>Pages</li>
<li>Components</li>
<li>Editable templates</li>
<li>Content fragments</li>
<li>Experience fragments</li>
<li>Content policies</li>
</ul>
</li>
<li>Support business users and content teams with authoring guidance and troubleshooting.</li>
</ul>
<p><strong>Multi-site & multilingual management</strong></p>
<ul>
<li>Manage multi-site content operations using AEM Multi Site Manager (MSM).</li>
<li>Oversee:
<ul>
<li>Live copies</li>
<li>Language copies</li>
<li>Rollouts</li>
<li>Inheritance management</li>
</ul>
</li>
<li>Coordinate localization and translation workflows across regional and multilingual sites, including RTL content support.</li>
</ul>
<p><strong>Digital asset management (DAM)</strong></p>
<ul>
<li>Manage digital assets within AEM Assets (DAM).</li>
<li>Oversee:
<ul>
<li>Asset uploads</li>
<li>Metadata tagging</li>
<li>Folder structures</li>
<li>Renditions</li>
<li>Asset governance</li>
</ul>
</li>
<li>Ensure asset consistency, organization, and optimization across digital channels.</li>
</ul>
<p><strong>Workflow & publishing management</strong></p>
<ul>
<li>Manage AEM workflows for:
<ul>
<li>Content review</li>
<li>Approval processes</li>
<li>Scheduling</li>
<li>Replication</li>
<li>Publishing</li>
</ul>
</li>
<li>Coordinate release cycles with development, QA, and business stakeholders.</li>
<li>Monitor publishing health and resolve replication or rendering issues.</li>
</ul>
<p><strong>Quality assurance & UAT</strong></p>
<ul>
<li>Lead content quality assurance before go-live.</li>
<li>Review pages for:
<ul>
<li>Content accuracy</li>
<li>Brand compliance</li>
<li>Accessibility</li>
<li>SEO readiness</li>
<li>Responsive rendering</li>
<li>Broken links</li>
</ul>
</li>
<li>Coordinate User Acceptance Testing (UAT) for new components, templates, and platform enhancements.</li>
</ul>
<p><strong>Team leadership & mentoring</strong></p>
<ul>
<li>Mentor junior content authors and CMS specialists.</li>
<li>Conduct onboarding and training sessions for AEM authoring and publishing workflows.</li>
<li>Review content work and provide constructive feedback and process guidance.</li>
</ul>
<p><strong>Stakeholder coordination</strong></p>
<ul>
<li>Act as the primary point of contact between marketing, product, design, development, QA, and content teams.</li>
<li>Translate business requirements into scalable content authoring and publishing plans.</li>
<li>Facilitate communication and alignment across multiple stakeholders and workstreams.</li>
</ul>
<p><strong>SEO & accessibility oversight</strong></p>
<ul>
<li>Ensure all published content follows SEO best practices, including:
<ul>
<li>Metadata optimization</li>
<li>URL structures</li>
<li>Structured data</li>
<li>Internal linking</li>
</ul>
</li>
<li>Ensure compliance with WCAG 2.1 AA accessibility standards across all digital content.</li>
</ul>
<p><strong>Performance & analytics</strong></p>
<ul>
<li>Monitor content performance using tools such as Adobe Analytics or Google Analytics.</li>
<li>Analyze engagement and content effectiveness metrics.</li>
<li>Recommend content improvements based on analytics insights and user behavior.</li>
</ul>
<p><strong>Issue resolution & support</strong></p>
<ul>
<li>Troubleshoot authoring, rendering, workflow, and replication issues in AEM.</li>
<li>Coordinate with development teams to resolve component or template defects.</li>
<li>Track and manage issues through JIRA, ServiceNow, or similar platforms.</li>
</ul>
<p><strong>Continuous improvement</strong></p>
<ul>
<li>Identify opportunities to improve authoring efficiency, governance, and publishing workflows.</li>
<li>Drive process optimization and operational scalability.</li>
<li>Stay current with Adobe Experience Cloud updates, AEM enhancements, and digital content best practices.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>6+ years of experience in web content management and digital publishing.</li>
<li>4+ years of hands-on experience with Adobe Experience Manager (AEM) Sites and Assets.</li>
<li>2+ years in a senior, lead, or managerial role overseeing content operations or content teams.</li>
<li>Proven experience managing enterprise content across multi-site, multi-market, and multilingual environments.</li>
<li>Experience working in Agile/Scrum environments and collaborating with cross-functional teams.</li>
</ul>
<h4>Core technical requirements</h4>
<p><strong>AEM platform expertise</strong></p>
<ul>
<li>Strong hands-on experience with:
<ul>
<li>AEM Sites authoring</li>
<li>Components and dialogs</li>
<li>Editable templates</li>
<li>Content policies</li>
<li>Content fragments</li>
<li>Experience fragments</li>
</ul>
</li>
<li>Strong experience with AEM Assets (DAM), including:
<ul>
<li>Asset uploads</li>
<li>Metadata management</li>
<li>Renditions</li>
<li>Folder governance</li>
</ul>
</li>
<li>Experience using AEM Multi Site Manager (MSM):
<ul>
<li>Live copies</li>
<li>Rollouts</li>
<li>Language copies</li>
<li>Inheritance management</li>
</ul>
</li>
<li>Experience managing AEM workflows for approvals, replication, and scheduling.</li>
<li>Familiarity with AEM as a Cloud Service is strongly preferred.</li>
</ul>
<p><strong>Content strategy & governance</strong></p>
<ul>
<li>Experience defining:
<ul>
<li>Authoring standards</li>
<li>Editorial workflows</li>
<li>Style guides</li>
<li>Governance models</li>
<li>Component usage guidelines</li>
</ul>
</li>
<li>Experience managing:
<ul>
<li>Editorial calendars</li>
<li>Release planning</li>
<li>Content prioritization</li>
<li>Translation coordination</li>
</ul>
</li>
<li>Experience supporting multilingual and RTL content operations.</li>
</ul>
<p><strong>Technical foundation</strong></p>
<ul>
<li>Working knowledge of HTML and CSS for content troubleshooting and formatting.</li>
<li>Understanding of:
<ul>
<li>SEO fundamentals</li>
<li>Structured metadata</li>
<li>URL hierarchy</li>
<li>On-page optimization</li>
</ul>
</li>
<li>Understanding of WCAG 2.1 AA accessibility standards.</li>
<li>Familiarity with image and media optimization for web delivery.</li>
</ul>
<p><strong>Tools & collaboration</strong></p>
<ul>
<li>Experience with:
<ul>
<li>JIRA</li>
<li>ServiceNow</li>
<li>Confluence</li>
<li>SharePoint</li>
<li>Similar workflow/documentation tools</li>
</ul>
</li>
<li>Familiarity with Adobe Analytics or Google Analytics.</li>
<li>Strong communication and stakeholder management capabilities.</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Adobe Certified Professional or Expert — AEM Sites Business Practitioner.</li>
<li>Experience with:
<ul>
<li>Adobe Target</li>
<li>Tealium</li>
<li>Personalization workflows</li>
<li>Product Information Management (PIM) systems</li>
</ul>
</li>
<li>Familiarity with:
<ul>
<li>Sitecore</li>
<li>Optimizely</li>
<li>Contentful</li>
<li>Storyblok</li>
</ul>
</li>
<li>Understanding of Headless CMS architectures and AEM Content Services.</li>
<li>Background in digital marketing, UX, or web design.</li>
<li>Arabic language reading ability for RTL content QA.</li>
</ul>
<h4>Soft skills</h4>
<ul>
<li>Strong leadership and mentoring abilities.</li>
<li>Excellent communication and stakeholder management skills.</li>
<li>High attention to detail and commitment to content quality.</li>
<li>Ability to manage multiple priorities and parallel workstreams.</li>
<li>Strong analytical and problem-solving mindset.</li>
<li>Proactive approach to process improvement and operational efficiency.</li>
</ul>
<h4>Education</h4>
<p>Bachelor’s degree in Communications, Marketing, Information Technology, Computer Science, or a related field — or equivalent practical experience.</p></p><p></p>
UN
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>The incumbent will support Agile delivery, product backlog management, quality assurance, vendor performance monitoring, project documentation, and progress reporting.<br> Work Location<br>HQA<br> Expected duration<br>12 months<br> Duties and Responsibilities<br>Scope of work The Business Analyst will serve as the primary link between healthcare stakeholders, the EMR vendor, and internal technical teams to ensure the successful delivery of the Electronic Medical Records (EMR) system. The role is responsible for eliciting, analyzing, documenting, and validating business, clinical, and functional requirements; conducting business process analysis and Fit-Gap assessments; developing functional specifications and other product documentation; and ensuring that proposed solutions align with UNRWA’s operational and clinical workflows. The Business Analyst will also support solution design, review system configurations, coordinate business validation activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and facilitate the resolution of functional issues. Throughout the project lifecycle, the incumbent will work collaboratively with stakeholders to ensure that business needs are accurately translated into high-quality, user-centered digital health solutions that support UNRWA’s strategic objectives. Specific Outputs/Tasks include but not limited to: Key Responsibilities 5.1 Business and Technical Requirements • Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements. • Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria. • Ensure that requirements are clear, complete, feasible, testable, prioritized, and aligned with the EMR project objectives. • Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation. • Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization. • Identify and document functional gaps, dependencies, assumptions, constraints, and non-functional requirements, including performance, security, availability, usability, and interoperability. 2.2 Agile and Product Backlog Management • Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog. • Develop and refine user stories, acceptance criteria, technical tasks, and backlog items in collaboration with business users, technical teams, and the vendor. • Ensure backlog items meet agreed readiness criteria before being included in a sprint. • Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives. • Monitor sprint commitments, deliverables, dependencies, impediments, and completion against agreed acceptance criteria. • Support the Product Lead in reviewing and accepting completed backlog items and identifying items requiring rework. • Ensure that sprint outcomes, decisions, action points, and lessons learned are properly documented and followed up. 2.3 System Development Lifecycle • Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support. • Review solution designs and technical specifications to confirm alignment with approved business requirements. • Support change-control processes by assessing the business, technical, schedule, and resource implications of proposed changes. • Coordinate requirements clarification between stakeholders and the vendor throughout the development lifecycle. • Identify delivery risks, gaps, and inconsistencies at an early stage and escalate them to project management with recommended actions. 2.4 Vendor and Deliverables Management • Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities. • Review vendor deliverables against contractual requirements, approved specifications, user stories, acceptance criteria, and the agreed implementation plan. • Track vendor commitments, deliverables, action items, defects, dependencies, and due dates. • Participate in vendor meetings, technical discussions, demonstrations, sprint reviews, and deliverable-acceptance activities. • Identify deviations from approved requirements, quality standards, or delivery timelines and support their resolution and escalation. • Maintain clear records of vendor decisions, clarifications, commitments, and outstanding actions. 2.5 Integration and Data Migration • Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems. • Document interface requirements, data flows, data ownership, business rules, field mappings, validation rules, and error-handling requirements. • Collaborate with technical teams and the vendor to ensure secure, reliable, and accurate data exchange. • Support data migration planning, including data mapping, cleansing rules, validation criteria, reconciliation, and migration testing. • Participate in the validation of migrated data and integrated workflows to confirm completeness, accuracy, and usability. 2.6 Testing and Quality Assurance • Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria. • Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing. • Work with healthcare professionals and business users to prepare and execute user acceptance testing. • Record, classify, prioritize, and track defects through resolution, retesting, and closure. • Collaborate with quality assurance teams and the vendor to ensure that the EMR meets functional, clinical, technical, usability, and performance requirements. • Maintain traceability between requirements, test cases, defects, and acceptance decisions. • Support the preparation of test completion reports and recommendations for release readiness and production deployment. 2.7 Implementation, Training, and User Adoption • Support implementation, pilot, rollout, stabilization, and post-go-live activities. • Assess implementation readiness and identify operational, technical, training, and change-management gaps. • Develop user guides, standard operating procedures, training materials, quick-reference guides, and other user-support documentation. • Support or conduct training sessions for end users, super users, and system administrators, as applicable. • Gather and analyze end-user feedback and recommend corrective actions and system improvements. • Provide functional support during implementation and facilitate the timely resolution of user concerns and system issues. • Support adoption monitoring and document lessons learned from pilot and rollout activities. 2.8 User Experience and Usability • Collaborate with UX/UI designers, healthcare professionals, and the vendor to ensure that system interfaces support efficient and intuitive clinical workflows. • Review wireframes, prototypes, and system demonstrations against approved requirements and usability principles. • Facilitate user-feedback sessions and document recommendations for improving system usability, accessibility, and workflow efficiency. • Ensure that approved UX/UI decisions are reflected in the backlog and traced through development and testing. 2.9 Project Reporting and Documentation • Prepare and maintain project documentation, including requirements specifications, process maps, user stories, acceptance criteria, decision logs, meeting minutes, action trackers, test reports, and implementation records. • Support the preparation of weekly, monthly, management, donor, and governance reports. • Monitor and report on backlog status, sprint progress, vendor deliverables, testing progress, defects, risks, issues, dependencies, and milestones. • Maintain project risks, issues, assumptions, dependencies, and decision logs, and follow up on agreed mitigation actions. • Prepare presentation materials, dashboards, status summaries, and decision papers for project governance bodies and management. • Ensure that project documentation is accurate, current, properly version-controlled, and stored in the designated repository.<br> Qualifications/special skills<br>Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field. Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable. Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset. Minimum seven (6) years of relevant professional experience. • Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects. • Demonstrated hands-on experience across the system development lifecycle. • Strong practical experience with Agile/Scrum delivery and product backlog management. • Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases. • Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives. • Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria. • Practical experience in system testing, defect management, quality assurance, and user acceptance testing. • Experience with system integrations, APIs, data mapping, or data migration is highly desirable. • Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred. • Experience preparing management reports, project documentation, presentations, and governance materials.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman. • The consultancy is for local candidates. • The selected candidate will receive a monthly remuneration that is amounting to JOD 1,190.44 for every fully completed month. • The duration of the Contract is for 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role works under the overall supervision of the Senior Project Manager (Health Info Sys).<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
APM Terminals
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>APM Terminals</p><br><br><br><br><br><br>Purpose:<br>APM Terminals is part of Maersk, an integrated transport and logistics company and a global leader in container shipping and ports. The Maersk group employs around 100,000 employees across operations in 130 countries. We actively promote the growth of the communities around us, allowing local economies to flourish. APM Terminals operates one of the world's most comprehensive port networks. We’re uniquely positioned to help both shipping line and landside customers grow their business.<br>As a member of the Project Leadership Team, the HSSE Manager is responsible for establishing, implementing, leading, and continuously improving the Health, Safety, Security, and Environmental (HSSE) framework for the Terminal Upgrade Project.<br>The HSSE Manager provides leadership, governance, assurance, and independent challenge across all project activities to ensure work is executed safely and in compliance with APM Terminals HSSE standards, regulatory requirements, and industry best practices.<br><br><br><br><p>Working closely with the Project Manager, Project Controls Lead, package managers, contractors, suppliers, and terminal stakeholders, the HSSE Manager ensures HSSE risks are effectively identified, assessed, managed, and controlled throughout the project lifecycle.</p><br><br><p>The HSSE Manager supports successful project delivery by promoting a proactive HSSE culture, ensuring contractor HSSE performance, and enabling safe construction, commissioning, operational readiness, and Go-Live.</p><br><br><br><p><b>Roles:</b></p><br><br><p><b>HSSE Leadership & Culture</b></p><br><br><ul><li>Promote a proactive and positive HSSE culture across the project.</li><li>Drive workforce engagement, visible leadership, coaching, and continuous improvement.</li><li>Foster open communication, learning, and accountability throughout the organization.</li></ul><p><b>Governance & Assurance</b></p><br><br><ul><li>Ensure compliance with APM Terminals Project HSSE standards, legal requirements, and project obligations.</li><li>Provide independent assurance and challenge regarding project HSSE performance.</li><li>Drive audits, inspections, reviews, and continuous performance improvement.</li></ul><p><b>Risk Management & Safe Delivery</b></p><br><br><ul><li>Proactively identify and manage HSSE risks and opportunities.</li><li>Support safe execution of project activities within an operating terminal environment.</li><li>Enable safe commissioning, operational readiness, and transition into operations.</li></ul><br><p><b>PRINCIPAL ACCOUNTABILITIES:</b></p><br><br><br><p><b>HSSE Leadership & Culture</b></p><br><br><ul><li>Lead and govern the project HSSE function, providing visible leadership and promoting a proactive HSSE culture across all project activities.</li><li>Drive implementation of APM Terminals projects HSSE programs, Fatal Risk Controls, and Life Saving Rules.</li><li>Promote workforce engagement, learning, coaching, and continuous improvement in project HSSE performance.</li></ul><p><b>HSSE Governance & Compliance</b></p><br><br><ul><li>Establish and maintain the Project HSSE Management Framework in accordance with APM Terminals standards, legal requirements, and industry best practices.</li><li>Ensure compliance with HSSE policies, procedures, permits, and regulatory requirements across all project activities.</li><li>Maintain HSSE governance processes, performance monitoring, reporting, and assurance activities.</li></ul><p><b>Risk, Assurance & Incident Management</b></p><br><br><ul><li>Own and govern the project HSSE risk management framework.</li><li>Ensure HSSE risks, hazards, opportunities, and controls are effectively identified, assessed, managed, and escalated.</li><li>Lead incident management, investigations, assurance reviews, audits, inspections, and compliance assessments.</li></ul><p><b>Contractor & Supply Chain HSSE Management</b></p><br><br><ul><li>Govern contractor and supplier HSSE performance throughout procurement, mobilization, execution, commissioning, and project close-out.</li><li>Ensure HSSE requirements are embedded within contracts, scopes of work, and supplier management processes.</li><li>Ensure contractor organizations operate in alignment with APM Terminals project HSSE standards and expectations.</li></ul><p><b>Emergency Preparedness & Operational Readiness</b></p><br><br><ul><li>Establish and maintain project emergency preparedness, response, and crisis management arrangements.</li><li>Ensure alignment between project activities, terminal operations, permit-to-work requirements, SIMOPS activities, and business continuity arrangements.</li><li>Support safe commissioning, operational readiness, and Go-Live activities.</li><li>Support operational readiness reviews, commissioning activities, and Go-Live assessments to ensure safe transition into terminal operations.</li></ul><p><b>HSSE Performance & Continuous Improvement</b></p><br><br><ul><li>Establish and monitor project HSSE objectives, KPIs, targets, and improvement initiatives.</li><li>Monitor and report project HSSE performance and trends.</li><li>Capture and implement lessons learned and best practices throughout the project lifecycle.</li></ul><p><b>KEY RESPONSIBILITIES</b></p><br><br><br><p><b>HSSE Planning & Compliance</b></p><br><br><ul><li>Develop, implement, and maintain the Project HSSE Management Plan.</li><li>Maintain the project HSSE legal and compliance register.</li><li>Establish HSSE objectives, KPIs, targets, and performance measures.</li><li>Integrate HSSE requirements into project planning, execution, commissioning, and operational readiness activities.</li></ul><p><b>Risk & Assurance Management</b></p><br><br><ul><li>Facilitate HSSE risk assessments, workshops, and reviews.</li><li>Maintain project HSSE risk registers and monitor mitigation actions.</li><li>Plan and execute audits, inspections, safety tours, observations, and assurance activities.</li><li>Monitor implementation and effectiveness of corrective and preventive actions.</li></ul><p><b>Contractor HSSE Management</b></p><br><br><ul><li>Participate in contractor prequalification, evaluation, selection, and mobilisation activities.</li><li>Review contractor HSSE plans, procedures, competencies, and training programs.</li><li>Monitor contractor compliance with project HSSE requirements.</li><li>Conduct contractor audits, inspections, and performance reviews.</li></ul><p><b>Incident & Emergency Management</b></p><br><br><ul><li>Lead investigations into significant incidents, high-potential events, and regulatory-reportable occurrences.</li><li>Ensure timely incident reporting and stakeholder communication.</li><li>Coordinate emergency response exercises, drills, and crisis management activities.</li><li>Support terminal emergency response and business continuity arrangements.</li></ul><p><b>Safe Delivery & Operational Interface</b></p><br><br><ul><li>Support planning and execution of high-risk activities.</li><li>Participate in permit-to-work and Opererational interface coordination processes.</li><li>Maintain regular engagement with project teams, contractors, and Terminal personnel.</li><li>Support safe commissioning, operational readiness, and transition into terminal operations.</li></ul><p><b>HSSE Reporting & Communication</b></p><br><br><ul><li>Prepare HSSE dashboards, KPI reports, governance packs, and executive reports.</li><li>Support Project Manager and Steering Committee reporting requirements.</li><li>Facilitate safety meetings, toolbox talks, workforce communications, and awareness campaigns.</li><li>Monitor leading and lagging HSSE indicators and identify emerging risks and trends.</li></ul><p><b>Lessons Learned & Continuous Improvement</b></p><br><br><ul><li>Facilitate HSSE lessons learned workshops.</li><li>Maintain the HSSE lessons learned register.</li><li>Capture, communicate, and implement lessons learned and best practices throughout the project lifecycle.</li></ul><br><p><b>AUTHORITY: </b></p><br><br><ul><li>Own and govern project HSSE processes, systems, standards, and performance management.</li><li>Establish and maintain HSSE requirements across all project workstreams and contractor organizations.</li><li>Monitor, challenge, and validate contractor and project HSSE performance.</li><li>Lead audits, inspections, assurance activities, and compliance reviews.</li><li>Require corrective actions where HSSE requirements are not being met.</li><li>Stop work where unsafe conditions, behaviours, or activities present unacceptable risk.</li><li>Escalate significant HSSE risks, incidents, non-compliance issues, and performance concerns to the Project Manager and relevant governance bodies.</li></ul><br><p><b>CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE</b></p><br><br><ul><li>Bachelor's degree in Occupational Health & Safety, Environmental Management, Security Management, Engineering, or a related discipline preferred.</li></ul><ul><li>Minimum 7 years of HSSE leadership experience supporting major capital, infrastructure, industrial, logistics, port, terminal, or construction projects.</li></ul><ul><li>Experience leading HSSE programs on large and complex capital projects.</li></ul><ul><li>Experience working within contractor-intensive and live operational environments.</li></ul><ul><li>undefined</li></ul><ul><li>Advanced knowledge of HSSE management systems, risk assessment, incident investigation, contractor management, and regulatory compliance.</li></ul><ul><li>Strong understanding of construction safety, permit-to-work systems, SIMOPS, operational interfaces, and emergency response management.</li></ul><ul><li>Experience implementing ISO 45001, ISO 14001, OSHA, or equivalent HSSE management frameworks.</li></ul><ul><li>Professional HSSE certifications preferred.</li></ul><ul><li>undefined</li></ul><ul><li>Strong leadership, coaching, stakeholder management, and influencing skills.</li></ul><ul><li>Excellent communication, facilitation, and conflict-resolution capabilities.</li></ul><ul><li>Strong analytical, reporting, and problem-solving skills.</li></ul><ul><li>High integrity, professionalism, and commitment to governance excellence.</li></ul><ul><li>Demonstrated commitment to safety, continuous improvement, and operational excellence.</li></ul><ul><li>undefined</li></ul><ul><li>Experience within port, terminal, logistics, transportation, industrial, or infrastructure projects.</li></ul><ul><li>Experience working within a matrix organization.</li><li>Experience leading contractor HSSE teams across large multi-contractor projects<br></li></ul><br><p><span><span>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.</span></span></p><br><br><br><p><span><span><span>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing </span><span><span><span><span><span><span><span><span><span><span><span>accommodationrequests@maersk.com</span></span></span></span></span></span></span></span></span></span></span><span>. </span></span></span></p><br><br><br><br><br><br> </div>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Functions as the strategic business leader of the property's hotel operations. Areas of responsibility may include front office, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance. The position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures hotel operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, maximizes the financial performance of the department, and develops positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in business administration, hotel and restaurant management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li>
<li>4-year bachelor's degree in business administration, hotel and restaurant management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Managing profitability</strong></p>
<ul>
<li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li>
<li>Analyzes service issues and identifies trends.</li>
<li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li>
<li>Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
</ul>
<p><strong>Managing revenue goals</strong></p>
<ul>
<li>Monitors hotel operations sales performance against budget.</li>
<li>Reviews reports and financial statements to determine hotel operations performance against budget.</li>
<li>Coaches and supports operations team to effectively manage occupancy and rate, wages, and controllable expenses.</li>
<li>Reviews the wage progress report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li>
</ul>
<p><strong>Leading operations and department teams</strong></p>
<ul>
<li>Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</li>
<li>Develops systems to enable employees to understand guest satisfaction results.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<p><strong>Managing the guest experience</strong></p>
<ul>
<li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction.</li>
<li>Creates an atmosphere in all rooms and food and beverage areas that meets or exceeds guest expectations.</li>
</ul>
<p><strong>Managing and conducting human resources activities</strong></p>
<ul>
<li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li>
<li>Ensures employees are treated fairly and equitably.</li>
<li>Ensures that regular, ongoing communication is happening in operations (e.g., pre-shift briefings, staff meetings).</li>
<li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees.</li>
<li>Incorporates guest satisfaction as a component of staff and operations meetings with an emphasis on generating innovative ways to continually improve results.</li>
<li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li>
<li>Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs), and supports the peer review process.</li>
<li>Conducts annual performance appraisal with direct reports according to standard operating procedures.</li>
<li>Champions change, ensures brand and regional business initiatives are implemented, and communicates follow-up actions to team as necessary.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
UN
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Org. Setting and Reporting<br>This position is located within the Office of the Special Envoy of the Secretary-General for Yemen and will be based in Amman, Jordan. The Air Operations Officer will report to the Chief of Mission Support.<br> Responsibilities<br>Within delegated authority, the incumbent will perform the following duties: •Manages and supervises the activities of the OSESGY Aviation Unit. • Monitors that air operations are conducted in compliance with Air Tasking Orders (ATOs), Standard Operating Procedures (SOPs), UN directives, Department of Peace Operations (DPO) / Department of Operational Support (DOS) Aviation Manual, UN Aviation Standards for Peacekeeping and Humanitarian Air Transport Operations (UN AVSTADS), UN Aviation Safety Manual, ICAO standards and recommended practices and the host country's Aeronautical Information Publications (AIPs). • Reviews and approves Air Mission Requests and ensures that the most suitable air asset(s) is / are assigned to achieve a task with maximum safety, cost efficiency and effectiveness in the mission support. • Verifies with Chief Planning, the daily projected Air Tasking Orders (ATOs) for conformance and compliance with the requested tasks, resolves conflicting priorities and ensures that ATOs are published and communicated to all relevant elements in accordance with the established procedures and deadlines. • Manages routine (regular passenger/cargo, logistics resupply) flights, special (casualty and medical evacuation, VIP) flights and military operational flights. • Manages the integrated search and rescue operations for UN air assets and other aircraft upon request. • Supervises timely coordination of diplomatic over flight/landing clearances, ground handling support and hotel accommodation/meal/transportation arrangements for aircrews. • Conducts the aviation risk management for UN aviation activities in accordance with the established procedures. • Monitors utilization of UN air assets and analyses the statistical data obtained. • Liaises with other UN units/sections, non-government and government organizations and intergovernmental agencies on aviation matters. • Develops and implements the standard operating procedures for the related aviation processes. • Ensures that aircrews are briefed and conversant with UN policies, aviation safety requirements and the latest applicable aviation standard operating procedures. • Monitors that appropriate reference documents are current, readily available and accessible to all aircrew members and aviation personnel. • Develops inputs for budget proposals for the mission's air transport operations. • Develops inputs for the Mission's Statement of Requirements to UNHQ for aircraft acquisition. • Provides responses to UNHQ during aircraft technical evaluations to ensure that vendor’s proposals meet technical requirements. • Supervises the preparation of operational plans, performance reports, and responses to internal and external audit observations. • Analyzes, in coordination with the UNHQ Aviation Safety Section (AvSS), the aviation safety reports, perform Aircraft and Airfield inspection, identifies necessary corrective and preventive measures and informs the Chief Mission Support, Chief Aviation Safety Section, and Chief Air Transport Services on the required actions. • Manages the allocation and rotation of appropriate work assignments. • Coordinates the individual annual work plans and produces detailed performance assessments and evaluations for the subordinate staff members. • Develops and coordinates training courses, workshops and other related training activities. • Performs other related duties as required.<br> Competencies<br>• Professionalism: Knowledge of diverse air transport operations, including phases of the Invitation to Bid, Request for Proposals, Letters of Assist, etc. Ability to review alternative options and select the most effective and cost efficient mode of transport of equipment, supplies and personnel to and from field missions. Ability to provide technical leadership; strong negotiating skills and ability to influence others to reach agreement. Knowledge of institutional mandates, policies and guidelines pertaining to air transport operations and related matters. Ability to complete in-depth analyses and to formulate conclusions and recommendations. Knowledge of UN financial regulations and rules. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others' ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Accountability: Takes ownership of all responsibilities and honours commitments; Delivers outputs for which one has responsibility within prescribed time, cost and quality standards; Operates in compliance with organizational regulations and rules; Supports subordinates, provides oversight and takes responsibility for delegated assignments; Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Leadership: Serves as a role model that other people want to follow; Empowers others to translate vision into results; Is proactive in developing strategies to accomplish objectives; Establishes and maintains relationships with a broad range of people to understand needs and gain support; Anticipates and resolves conflicts by pursuing mutually agreeable solutions; Drives for change and improvement; Does not accept the status quo; Shows the courage to take unpopular stands.<br> Education<br>An advanced university degree (Master's degree or equivalent) in Air Transportation/Aviation Management, Air Traffic Management, Aviation Safety Management, Aerospace/Aeronautical Engineering, or graduation from an equivalent military educational establishment is required. A first-level university degree with a relevant combination of education, professional training, certification in air transport, and two (2) additional years of experience in air transportation related occupation, may be accepted in lieu of the advanced university degree.<br> Job - Specific Qualification<br>Training and certification as a Commercial Pilot, or a Flight Operations Officer/Flight Dispatcher, Aerospace/Aeronautical Engineering, or an Air Traffic Controller or an equivalent military qualification is required. <br> Work Experience<br>A minimum of five (5) years of progressively responsible experience in air transport operations or aviation safety, with at least three (3) years of managerial experience on a position directly related to the coordination of complex air transport operations in the international environment is required. Experience in handling Air Operations in Middle East is required. Experience in the safety and quality management is required. Experience in the use of ICAO standards and recommended practices is required. Experience in international operations in a post conflict environment is desirable. Experience in managing military air operations is desirable. Experience in Airspace Management is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview or informal interview.<br> Special Notice<br>• This position is temporarily available for 364 days. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to "internal candidates," who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. • The expression "Internal candidates" shall mean staff members who have been recruited after a competitive examination under staff rule 4.16 or after the advice of a central review body under staff rule 4.15. • A current staff member who holds a fixed-term, permanent or continuing appointment may apply for temporary positions no more than one level above his or her current grade. However, a current staff member who holds an appointment at the G-6 or G-7 level may also apply to temporary positions in the Professional category up to and including the P-3 level, subject to meeting all eligibility and other requirements for the position. In accordance with ST/AI/1999/17 section 2.3, an SPA may only be granted to one level higher than the personal level of the staff member assigned to higher-level functions in his or her own category, whether the higher-level functions are one or several levels higher than the personal level of the staff member. Staff in the General Service and related categories temporarily placed against a post at the Professional level may receive an SPA to the P-1 or P-2 level. • For information on special post allowance, please refer to ST/AI/1999/17. For more details on the administration of temporary appointments please refer to ST/AI/2010/4/Rev.1. • A staff member holding a temporary appointment shall be regarded as an external candidate when applying for other positions, and may apply for other temporary positions at any level, subject to section 5.7 below and staff rule 4.16 (b) (ii). Therefore, a staff member holding a temporary appointment in the General Service or related categories may only apply to positions within those categories. For full information on eligibility requirements, please refer to section 5 of ST/AI/2010/4Rev.1 on Temporary Appointments. In its resolution 66/234, the General Assembly further "stressed that the Secretary-General should not recur to the practice of temporarily filling posts in the Professional and higher categories with General Service staff members who have not passed the General Service to Professional category examination other than on an exceptional basis, and requests the Secretary-General to ensure that temporary occupation of such posts by the General Service staff shall not exceed a period of one year, effective 1 January 2013…" Consequently, eligible candidates in the General Service or related categories for temporary job openings in the Professional category that have not passed the competitive examination may be selected only on an exceptional basis endorsed by the Office of Human Resources Management where no other suitable candidate could be identified. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. An external candidate selected for this position is bound by the prevailing condition of the staff selection system under ST/AI/2010/3, as amended, and ST/AI/2010/4/Rev.1. A staff member holding a temporary appointment who is recruited in the Professional and above categories on a temporary appointment, and placed on a position authorized for one year or longer may not apply for or be reappointed to his/her current position within six months of the end of his/her current service. This provision does not apply to staff members holding temporary appointments and placed on positions authorized for one year or more in duty stations authorized for peacekeeping operations or special political missions. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. • Staff members are not eligible to apply for the current temporary job opening if they are unable to serve the specified duration of temporary need before reaching the mandatory age of separation. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. • Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. • The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. • At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and acc </div>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Functions as the leader of the property’s sales department for W Amman, The St Regis Amman, Al Manara A Luxury Collection Aqaba and the Westin Aqaba properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<p><strong>Required:</strong></p>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.</li>
<li>OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.</li>
</ul>
<p><strong>Preferred:</strong></p>
<ul>
<li>4 year college degree.</li>
<li>Demonstrated skills in supervising a team.</li>
<li>Lodging sales experience.</li>
<li>Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.</li>
</ul>
<h4>Core work activities</h4>
<h5>Managing sales activities</h5>
<ul>
<li>Manages the development of a strategic account plan for the demand generators in the market.</li>
<li>Manages the property's reactive and proactive sales efforts.</li>
<li>Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.</li>
<li>Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.</li>
<li>Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.</li>
<li>Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.</li>
<li>Attends sales strategy meetings to provide input on weekly and overall sales strategy.</li>
<li>Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.</li>
<li>Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.</li>
<li>Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.</li>
<li>Serves as the sales contact for customers; serves as the customer advocate.</li>
<li>Serves as hotel authority on sales processes and sales contracts.</li>
<li>Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.</li>
<li>Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.</li>
<li>Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.</li>
<li>Supports the General Manager by coordinating crisis communications.</li>
<li>Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
<li>Participates in and practices daily service basics of the brand (e.g., Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).</li>
<li>Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.</li>
<li>Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.</li>
<li>Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.</li>
<li>Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s sales objectives.</li>
<li>Interfaces with regional marketing communications for regional and national promotions pull through.</li>
<li>Performs other duties, as assigned, to meet business needs.</li>
</ul>
<h5>Building successful relationships</h5>
<ul>
<li>Develops strong partnerships with local organizations to further increase brand/product awareness.</li>
<li>Develops and manages internal key stakeholder relationships.</li>
<li>Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.</li>
<li>Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<h5>Leadership</h5>
<ul>
<li>Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.</li>
<li>Develops sales goals and strategies and verifies alignment with the brand business strategy.</li>
<li>Executes the sales strategy in order to meet individual booking goals for both self and staff.</li>
<li>Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.</li>
<li>Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.</li>
<li>Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.</li>
<li>Creates effective structures, processes, jobs and performance management systems are in place.</li>
<li>Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.</li>
<li>Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.</li>
<li>Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.</li>
<li>Supports tools and training resources to educate sales associates on winning catering solutions.</li>
<li>Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales and marketing talent; works with HR to anticipate future talent needs based on business growth plans.</li>
<li>Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.</li>
<li>Transfers functional knowledge and develops group sales skills of other discipline managers.</li>
<li>Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.</li>
<li>Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.</li>
<li>Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>W Hotels’ mission is to ignite curiosity, expand worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Supporting developing & executing sales strategies</strong></p>
<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li>
<li>Assists with the development and implementation of promotions, both internal and external.</li>
</ul>
<p><strong>Maximizing revenue</strong></p>
<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li>
<li>Recommends booking goals for sales team members.</li>
</ul>
<p><strong>Managing sales activities</strong></p>
<ul>
<li>Monitors all day to day activities of direct reports.</li>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
</ul>
<p><strong>Analyzing & reporting on sales and financial data</strong></p>
<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li>
<li>Assists Revenue Management with completing accurate six period projections.</li>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Observes service behaviors of employees and provides feedback to individuals.</li>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li>
<li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li>
<li>Participates in and practices daily service basics of the brand.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<p><strong>Building successful relationships</strong></p>
<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external.</li>
<li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li>
<li>Utilizes all available on the job training tools for employees.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW</p><p></p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Supporting developing & executing sales strategies</h4>
<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li>
<li>Assists with the development and implementation of promotions, both internal and external.</li>
</ul>
<h4>Maximizing revenue</h4>
<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li>
<li>Recommends booking goals for sales team members.</li>
</ul>
<h4>Managing sales activities</h4>
<ul>
<li>Monitors all day to day activities of direct reports.</li>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
</ul>
<h4>Analyzing & reporting on sales and financial data</h4>
<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li>
<li>Assists Revenue Management with completing accurate six period projections.</li>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li>
</ul>
<h4>Ensuring exceptional customer service</h4>
<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Observes service behaviors of employees and provides feedback to individuals.</li>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li>
<li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li>
<li>Participates in and practices daily service basics of the brand.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<h4>Building successful relationships</h4>
<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external.</li>
<li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li>
</ul>
<h4>Managing and conducting human resource activities</h4>
<ul>
<li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li>
<li>Utilizes all available on the job training tools for employees.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.</p>
<h4>Candidate profile</h4>
<h4>Education and experience</h4>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<h4>Supporting developing & executing sales strategies</h4>
<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li>
<li>Assists with the development and implementation of promotions, both internal and external.</li>
</ul>
<h4>Maximizing revenue</h4>
<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li>
<li>Recommends booking goals for sales team members.</li>
</ul>
<h4>Managing sales activities</h4>
<ul>
<li>Monitors all day to day activities of direct reports.</li>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
</ul>
<h4>Analyzing & reporting on sales and financial data</h4>
<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li>
<li>Assists Revenue Management with completing accurate six period projections.</li>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li>
</ul>
<h4>Ensuring exceptional customer service</h4>
<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Observes service behaviors of employees and provides feedback to individuals.</li>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li>
<li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li>
<li>Participates in and practices daily service basics of the brand.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<h4>Building successful relationships</h4>
<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external.</li>
<li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li>
</ul>
<h4>Managing and conducting human resource activities</h4>
<ul>
<li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li>
<li>Utilizes all available on the job training tools for employees.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Developing & executing sales strategies</strong></p>
<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li>
<li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li>
<li>Assists with the development and implementation of promotions, both internal and external.</li>
</ul>
<p><strong>Maximizing revenue</strong></p>
<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li>
<li>Recommends booking goals for sales team members.</li>
</ul>
<p><strong>Managing sales activities</strong></p>
<ul>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
</ul>
<p><strong>Analyzing & reporting on sales and financial data</strong></p>
<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li>
<li>Assists Revenue Management with completing accurate six period projections.</li>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li>
<li>Ensures that a customer recognition program is in effect throughout Sales.</li>
<li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li>
<li>Participates in and practices daily service basics of the brand.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<p><strong>Building successful relationships</strong></p>
<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external.</li>
<li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>
Jordan - Amman
<p><h4>Job summary</h4>
<p>Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR</li>
<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Developing & executing sales strategies</strong></p>
<ul>
<li>Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.</li>
<li>Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.</li>
<li>Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.</li>
<li>Assists with the development and implementation of promotions, both internal and external.</li>
</ul>
<p><strong>Maximizing revenue</strong></p>
<ul>
<li>Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).</li>
<li>Recommends booking goals for sales team members.</li>
</ul>
<p><strong>Managing sales activities</strong></p>
<ul>
<li>Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.</li>
<li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li>
</ul>
<p><strong>Analyzing & reporting on sales and financial data</strong></p>
<ul>
<li>Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.</li>
<li>Assists Revenue Management with completing accurate six period projections.</li>
<li>Reviews sales and catering guest satisfaction results to identify areas of improvement.</li>
</ul>
<p><strong>Ensuring exceptional customer service</strong></p>
<ul>
<li>Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
<li>Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
<li>Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.</li>
<li>Ensures that a customer recognition program is in effect throughout Sales.</li>
<li>Executes and supports the company’s Customer Service Standards and property’s Brand Standards.</li>
<li>Participates in and practices daily service basics of the brand.</li>
<li>Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.</li>
<li>Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.</li>
<li>Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.</li>
</ul>
<p><strong>Building successful relationships</strong></p>
<ul>
<li>Develops and manages relationships with key stakeholders, both internal and external.</li>
<li>Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.</li>
<li>Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.</li>
<li>Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates</p><p></p>
United Nations Development Programme
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP provides integrated programmatic, policy and financing solutions to realize the Sustainable Development Goals (SDGs). In this context, UNDP has created a Global Policy Network (GPN), a network of field-based and global technical expertise across a wide range of knowledge domains and in support of the signature solutions and organizational capabilities envisioned in the Strategic Plan. The Bureau for Policy and Programme Support (BPPS) and the Crisis Bureau (CB) are the two anchor Bureaux of the GPN.</p><br> <p>In this context, the newly established Governance, Rule of Law, and Peacebuilding (GRP) Hub, a joint endeavour with the Bureau for Policy and Programme Support (BPPS), provides leadership and advisory services to enhance UNDP’s impact on governance and peacebuilding, ensuring the integration of democratic governance and human rights into crisis response and recovery. The Hub aims to build an integrated portfolio collaboratively between the CB and BPPS and establish partnerships with various stakeholders including the UN System, IFIs, civil society, and the private sector. </p><br> <p>Through Local Action, the GRP Hub seeks to contribute to peace and development, achieving a visible impact on communities and improving lives by delivering integrated solutions that harness global expertise and partnerships. The Local Action Unit works closely with local and regional governments as key development players, highlighting their role as public service implementers, as drivers of innovation and the closest institution to people. </p><br> <p>Local and regional governments are already responsible of over 65% of the SDG targets, most of them linked to basic service provision from water, sanitation, mobility, climate action, health or education. Cities and territories are playing a big part on the implementation of SDGs, that are becoming a new tool for strategic planning and budgeting in the mid to long-term. Since 2015, local governments and their associations have been increasingly active in promoting the SDGs through advocacy, working with their local population and partners in transposing the spirit of Agenda 2030 in cities and territories. Local governments have also started to use SDGs as a strategic framework to deliver better and more innovative public services linked to SDG targets and indicators. As part of the SDG Local Action project, UNDP is one of the implementing partners of the Mayors Challenge, a global initiative to reimagine the most essential services that cities deliver to residents.</p><br> <p>Within this context, the SDG Local Action project is seeking to recruit a<strong> Project Coordinator </strong>to support the implementation of the Mayors Challenge in the city of As-Salt (Jordan), one of the winners of the 2025 Mayors Challenge. The As Salt project aims to establish a training centre for the restoration of heritage buildings, training local residents on restoration skills to preserve their heritage, revive their buildings and repurpose them. </p><br> <p>As-Salt is home of thousands of heritage buildings, with a magnificent architectural character that tells the city’s rich history and connects its owners with their ancestors. Today, these buildings, once vibrant and full of life, have fallen into disrepair due to neglect, lack of awareness about their importance and a shortage of restoration specialist and high maintenance costs. About 70% of them are dilapidated and abandoned, posing a threat to residents and visitors. The project will transform the urban heritage of As Salt into a sustainable economic, social and cultural engine. By establishing the Heritage Building Restoration Training at the Beit Falah Al Hamad Heritage site, the city will be leading an integrated model that will create skills to create local and regional job opportunities. The project will also work with the owners of heritage buildings, providing legal support, financial incentives and technical support, connecting them with the new graduates. The project will also work to project a new image for the city to attract tourism, culture and investment in partnership with city society and the private sector, including banks and microfinance institutions.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The <strong>Project Coordinator </strong>will perform the following functions:</p><br> <p><strong>A. Coordinate the implementation of the Mayors Challenge in As Salt City</strong></p><br> <ul> <li>Coordinate the project’s planning and implementation of the Mayors Challenge project in As Salt City.</li> <li>Ensure alignment with project objectives, and with the donor and As-Salt Municipality requirements and priorities.</li> <li>Ensure high-quality and timely delivery of all components in line with the approved work plan.</li> <li>Elaborate strategies to inform decision-making, policy alignment, and long-term sustainability of project outcomes.</li> <li>Serve as the primary liaison focal point with As-Salt Municipality, ensuring continuous coordination with the mayor and the designated city team.</li> <li>Provide technical guidance to ensure high-quality planning and implementation of heritage conservation interventions.</li> <li>Elaborate Terms of Reference for procurement and contracting processes in coordination with UNDP, acting as a primary liaison between the Municipality and UNDP to ensure efficient implementation of operations in line with project requirements and compliance with established procedures.</li> <li>Supervise the work of the service providers, consultancies and/or private entities that will implement the project, and conduct performance reviews in accordance with UNDP rules, regulations and procedures. </li> <li>Prepares and submits proposals for budget revisions to the donor, via UNDP. </li> <li>Checks on project budget management, ensuring efficient use of resources and financial compliance, and performance monitoring. </li> <li>Manage multidisciplinary teams, including assigned staff by the municipality and project-funded contracts (consultancy and service contracts), ensuring effective coordination, performance management, and quality of outputs.</li> </ul> <p><strong>B. Manage relationships with the project partners</strong></p><br> <ul> <li>Participate in meetings with local stakeholders and partners.</li> <li>Ensure the application of project governance frameworks, including organizing steering and coordination meetings, documenting decisions, and submitting recommendations to relevant stakeholders.</li> <li>Facilitate institutional coordination and engagement with key governmental entities and stakeholders, including the Ministry of Tourism and Antiquities, Ministry of Local Administration, Department of Antiquities, Vocational Training Corporation, civil society organizations, local communities, and other institutions in Jordan.</li> <li>Establish and maintain effective coordination mechanisms with international organizations, development partners, and donors, including the donor and UNESCO, ensuring alignment with donor requirements and international standards.</li> <li>Coordinate efforts with relevant stakeholders and specialized committees for the establishment of the restoration centre, including the development of technical and training programs, preparation of the centre’s functional program, and development of operational, administrative, and financial plans to ensure readiness and sustainability.</li> <li>Oversee training programs and services delivered through the restoration centre within the framework of the project, ensuring quality, relevance, and alignment with project objectives and local capacity-building needs.</li> <li>Promote knowledge transfer and institutional capacity building within As-Salt Municipality to ensure sustainability and long-term impact of project outcomes.</li> </ul> <p><strong>C. Sharing lessons learnt at global level and knowledge management</strong></p><br> <ul> <li>Participate in public webinars to present the project achievements and challenges to other global cities.</li> <li>Elaborate knowledge products about how the project is contributing to SDGs by innovating public service delivery.</li> <li>Elaborate policy briefs and easy communicable knowledge materials on the lessons learnt by the project.</li> <li>Participate in the global exchange of experiences amongst local governments on how the project is contributing to implement the SDGs at local level.</li> <li>Prepare periodic progress reports, support project communication and visibility efforts.</li> <li>Communicate project outputs, identifies data linked to the SDG targets and indicators and liaises with the communications team to promote the project results.</li> <li>Liaise with SDG Local Action global team to approve public information on the project results through the project webpage and other UNDP communication tools. </li> </ul> <p>The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.</p><br> <p><strong>Institutional Arrangements</strong></p><br> <p>Under the overall guidance of the City Mayor and the city project focal point, Project Coordinator will directly report the UNDP Advisor on cities and local governments based in New York (USA).</p><br> <p><strong>Competencies</strong></p><br> <p><strong>Core Competencies</strong></p><br> <ul> <li><strong>Achieve Results:</strong> LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline;</li> <li><strong>Think Innovatively:</strong> LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements;</li> <li><strong>Learn Continuously:</strong> LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback;</li> <li><strong>Adapt with Agility:</strong> LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible;</li> <li><strong>Act with Determination: </strong>LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident;</li> <li><strong>Engage and Partner:</strong> LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships;</li> <li><strong>Enable Diversity and Inclusion:</strong> LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.</li> </ul> <br> <p><strong>Functional/Technical competencies</strong></p><br> <p><strong>Business Management </strong></p><br> <ul> <li><strong>Project Management:</strong> Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals.</li> </ul> <p><strong>Business Direction & Strategy </strong></p><br> <ul> <li><strong>Effective Decision Making:</strong> Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications.</li> </ul> <p><strong>Business Management: Communication</strong></p><br> <ul> <li>Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.</li> <li>Ability to manage communications internally and externally, through media, social media and other appropriate channels.</li> </ul> <p><strong>Business Direction & Strategy </strong></p><br> <ul> <li><strong>System Thinking: </strong>Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.</li> </ul> <p><strong>Business Management: Results-based Management </strong></p><br> <ul> <li>Ability to manage programmes and projects with a focus at improved performance and demonstrable results. </li> <li>Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.</li> </ul> <p><strong>2030 Agenda: Engagement and Effectiveness</strong></p><br> <ul> <li><strong>Innovation: </strong>Innovation Ecosystem</li> </ul> <p><strong>2030 Agenda: Engagement & Effectiveness</strong></p><br> <ul> <li><strong>Effectiveness:</strong> Performance analysis on programming</li> </ul> <br> <p><strong>Required Skills and Experience</strong></p><br> <p><strong>Education:</strong></p><br> <ul> <li>Advanced university degree (master’s degree or equivalent) in Civil Engineering, Cultural Heritage Management, Architecture, Urban Planning, Public Administration, Historic Preservation is required. </li> <li>A first-level university degree (Bachelor’s degree) in the areas stated above, in combination with additional 2 years of qualifying experience, will be given due consideration in lieu of the advanced university degree.</li> </ul> <p><strong>Experience:</strong></p><br> <ul> <li>Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. </li> <li>Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience in heritage conservation, including the restoration and rehabilitation of historic buildings and urban heritage sites.</li> </ul> <p><strong>Desired skills:</strong></p><br> <ul> <li>Experience in working with local governments.</li> <li>Experience in institutional coordination mechanisms, regulatory frameworks, and public sector procedures in Jordan.</li> <li>Proven track record of experience in leading and/or managing donor-funded development projects, preferably at the municipal level and in collaboration with international organizations and development partners.</li> <li>Experience working within the historic urban fabric of As-Salt, including management of a living World Heritage site.</li> <li>Experience in designing and implementing training programs on heritage conservation interventions, including the restoration and rehabilitation of historic buildings and urban heritage sites.</li> </ul> <p><strong>Language Requirements:</strong></p><br> <ul> <li>Fluency of English and Arabic are required.</li> </ul> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br><br> </div>
Four Seasons Hotel Riyadh
Jordan - Amman
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p>
<h4>About the role</h4>
<p>Our Restaurant & Bar Manager (Resto-Bar Manager) is responsible for the overall management, profitability, guest satisfaction, and operational excellence of the restaurant and bar. This role oversees daily operations, leads and develops the service and bar teams, ensures compliance with health and safety regulations, drives revenue growth, and delivers an exceptional dining and beverage experience aligned with the brand standards.</p>
<h4>What you will do:</h4>
<strong>Beverage service management</strong><br>
<ul>
<li>Lead and oversee all bar operations, ensuring the delivery of exceptional beverage experiences and service standards.</li>
<li>Lead the design, implementation, and continuous enhancement of beverage manuals, seasonal beverage menus, cocktail menus, wine selections, and promotional strategies to optimize operational consistency, guest engagement, and profitability.</li>
<li>Train, coach, and develop bartenders and bar service team members on product knowledge, mixology techniques, sales skills, and guest engagement.</li>
<li>Ensure the highest standards of beverage preparation, presentation, service delivery, consistency, and quality across all shifts in accordance with brand standards and operational requirements.</li>
<li>Optimize fast moving items availability, inventory and cost efficiency.</li>
<li>Drive beverage revenue and profitability by analyzing sales performance, identifying growth opportunities, and implementing strategic upselling, menu engineering, pricing, and promotional initiatives that enhance both guest experience and commercial results.</li>
<li>Maintain exceptional standards of bar presentation, cleanliness, organization, and equipment maintenance to support operational excellence and an outstanding guest experience.</li>
<li>Safeguard beverage assets and ensure accurate inventory reconciliation, stock accountability, and financial controls.</li>
<li>Oversee and enforce compliance with responsible alcohol service standards, health and safety regulations, and licensing requirements, ensuring operational integrity, regulatory compliance, and a safe environment for guests and team members.</li>
</ul>
<strong>Food service management</strong><br>
<ul>
<li>Oversee the daily operations of the restaurant, ensuring efficient service delivery and exceptional guest experiences and consistently high service standards.</li>
<li>Ensure compliance with established food service standards, operational procedures, and brand requirements.</li>
<li>Collaborate with the culinary team to maintain food quality, consistency, presentation, and menu execution.</li>
<li>Ensure effective coordination between kitchen and service teams to support seamless operations.</li>
<li>Handle guest feedback, complaints, and service recovery professionally to ensure complete guest satisfaction.</li>
<li>Collaborate closely with the Executive Chef and Food & Beverage leadership to develop complementary food and beverage pairings and enhance the overall dining experience.</li>
<li>Monitor restaurant operations to ensure service efficiency, product quality, cleanliness, and compliance with Four Seasons standards.</li>
<li>Observe the condition of restaurant facilities and equipment, recommending improvements when needed to maintain a luxury environment.</li>
<li>Monitor dining room performance, reservation management, table turnover, and guest flow to optimize revenue opportunities.</li>
<li>Analyze food sales performance and recommend improvements to menu offerings, pricing strategies, and service delivery.</li>
<li>Manage food cost controls through effective inventory management, waste reduction initiatives, and portion control measures.</li>
<li>Support the planning and execution of promotions, special events, and seasonal food-related initiatives.</li>
<li>Maintain the highest standards of food safety, hygiene, sanitation, and regulatory compliance.</li>
<li>Select, train, coach, motivate, evaluate, and develop team members to achieve exceptional performance and uphold Four Seasons service standards.</li>
<li>Control labor costs and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management, and cash controls.</li>
<li>Conduct daily briefings and regular departmental meetings to communicate operational updates, promote engagement, and support continuous learning.</li>
<li>Attend operational meetings to ensure effective communication and collaboration with other hotel departments.</li>
<li>Foster a positive, collaborative, and high-performing team culture built on coaching, accountability, and continuous development.</li>
<li>Adhere to company policies, grooming standards, and performance expectations.</li>
<li>Ensure compliance with Four Seasons Category One and Two Work Rules and Standards of Conduct (EmPact).</li>
</ul>
<h4>What you bring:</h4>
<ul>
<li>High school diploma or equivalent; a degree or diploma in hospitality management or a related field is preferred.</li>
<li>Minimum 5–7 years of experience in restaurant, bar, or hospitality operations.</li>
<li>At least 2–3 years in a leadership role within luxury hospitality or a high-volume restaurant or bar environment.</li>
<li>Strong knowledge of food and beverage operations, including mixology and wine service.</li>
<li>Proficiency in POS systems, inventory management, and financial reporting.</li>
<li>A results-oriented and highly organized professional with strong decision-making abilities, capable of performing effectively under pressure while demonstrating adaptability, resilience, and a consistently professional appearance and demeanour.</li>
<li>Brings strong guest experience management and service excellence through effective problem solving, relationship building, and exceptional communication skills that foster exceptional guest experience.</li>
<li>Leverages strong expertise in food and beverage operations, quality assurance, health and safety compliance, and event management to ensure efficient operations and exceptional guest experiences.</li>
<li>Exhibit strong financial acumen, revenue management, cost control, commercial awareness, and strategic thinking to drive profitability, optimize business performance, and support sustainable growth.</li>
<li>Provides effective team leadership by fostering employee engagement, delivering coaching and development, managing performance, and resolving conflicts to build a motivated, high-performing workforce.</li>
<li>Driven by a passion for crafting exceptional beverage experiences and creating memorable moments that exceed guest expectations.</li>
<li>Outstanding interpersonal and communication skills, with the ability to engage effectively with diverse guests and teams; fluency in English (required), and Arabic.</li>
<li>Flexible and adaptable to varying work schedules, including evenings, weekends, and holidays, in a dynamic hospitality environment.</li>
</ul>
<h4>What we offer:</h4>
<ul>
<li>Competitive salary, wages, and a comprehensive benefits package.</li>
<li>Excellent training and career development opportunities.</li>
<li>Employee travel program (after completing six months of service, eligible employees receive complimentary nights at Four Seasons properties worldwide).</li>
<li>Complimentary meals during shifts.</li>
<li>A collaborative, supportive, and inclusive work environment.</li>
<li>Many other exciting employee benefits and recognition programs.</li>
</ul>
<h4>Schedule & hours:</h4>
<ul>
<li>Full-time position.</li>
<li>Scheduled days and hours may vary based on operational needs.</li>
<li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li>
</ul></p><p></p>
Four Seasons Hotel Riyadh
Jordan - Amman
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p>
<h4>About the role</h4>
<p>Our Restaurant & Bar Manager (Resto-Bar Manager) is responsible for the overall management, profitability, guest satisfaction, and operational excellence of the restaurant and bar. This role oversees daily operations, leads and develops the service and bar teams, ensures compliance with health and safety regulations, drives revenue growth, and delivers an exceptional dining and beverage experience aligned with the brand standards.</p>
<h4>What you will do:</h4>
<strong>Beverage service management</strong><br>
<ul>
<li>Lead and oversee all bar operations, ensuring the delivery of exceptional beverage experiences and service standards.</li>
<li>Lead the design, implementation, and continuous enhancement of beverage manuals, seasonal beverage menus, cocktail menus, wine selections, and promotional strategies to optimize operational consistency, guest engagement, and profitability.</li>
<li>Train, coach, and develop bartenders and bar service team members on product knowledge, mixology techniques, sales skills, and guest engagement.</li>
<li>Ensure the highest standards of beverage preparation, presentation, service delivery, consistency, and quality across all shifts in accordance with brand standards and operational requirements.</li>
<li>Optimize fast moving items availability, inventory and cost efficiency.</li>
<li>Drive beverage revenue and profitability by analyzing sales performance, identifying growth opportunities, and implementing strategic upselling, menu engineering, pricing, and promotional initiatives that enhance both guest experience and commercial results.</li>
<li>Maintain exceptional standards of bar presentation, cleanliness, organization, and equipment maintenance to support operational excellence and an outstanding guest experience.</li>
<li>Safeguard beverage assets and ensure accurate inventory reconciliation, stock accountability, and financial controls.</li>
<li>Oversee and enforce compliance with responsible alcohol service standards, health and safety regulations, and licensing requirements, ensuring operational integrity, regulatory compliance, and a safe environment for guests and team members.</li>
</ul>
<strong>Food service management</strong><br>
<ul>
<li>Oversee the daily operations of the restaurant, ensuring efficient service delivery and exceptional guest experiences and consistently high service standards.</li>
<li>Ensure compliance with established food service standards, operational procedures, and brand requirements.</li>
<li>Collaborate with the culinary team to maintain food quality, consistency, presentation, and menu execution.</li>
<li>Ensure effective coordination between kitchen and service teams to support seamless operations.</li>
<li>Handle guest feedback, complaints, and service recovery professionally to ensure complete guest satisfaction.</li>
<li>Collaborate closely with the Executive Chef and Food & Beverage leadership to develop complementary food and beverage pairings and enhance the overall dining experience.</li>
<li>Monitor restaurant operations to ensure service efficiency, product quality, cleanliness, and compliance with Four Seasons standards.</li>
<li>Observe the condition of restaurant facilities and equipment, recommending improvements when needed to maintain a luxury environment.</li>
<li>Monitor dining room performance, reservation management, table turnover, and guest flow to optimize revenue opportunities.</li>
<li>Analyze food sales performance and recommend improvements to menu offerings, pricing strategies, and service delivery.</li>
<li>Manage food cost controls through effective inventory management, waste reduction initiatives, and portion control measures.</li>
<li>Support the planning and execution of promotions, special events, and seasonal food-related initiatives.</li>
<li>Maintain the highest standards of food safety, hygiene, sanitation, and regulatory compliance.</li>
<li>Select, train, coach, motivate, evaluate, and develop team members to achieve exceptional performance and uphold Four Seasons service standards.</li>
<li>Control labor costs and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management, and cash controls.</li>
<li>Conduct daily briefings and regular departmental meetings to communicate operational updates, promote engagement, and support continuous learning.</li>
<li>Attend operational meetings to ensure effective communication and collaboration with other hotel departments.</li>
<li>Foster a positive, collaborative, and high-performing team culture built on coaching, accountability, and continuous development.</li>
<li>Adhere to company policies, grooming standards, and performance expectations.</li>
<li>Ensure compliance with Four Seasons Category One and Two Work Rules and Standards of Conduct (EmPact).</li>
</ul>
<h4>What you bring:</h4>
<ul>
<li>High school diploma or equivalent; a degree or diploma in hospitality management or a related field is preferred.</li>
<li>Minimum 5–7 years of experience in restaurant, bar, or hospitality operations.</li>
<li>At least 2–3 years in a leadership role within luxury hospitality or a high-volume restaurant or bar environment.</li>
<li>Strong knowledge of food and beverage operations, including mixology and wine service.</li>
<li>Proficiency in POS systems, inventory management, and financial reporting.</li>
<li>A results-oriented and highly organized professional with strong decision-making abilities, capable of performing effectively under pressure while demonstrating adaptability, resilience, and a consistently professional appearance and demeanour.</li>
<li>Brings strong guest experience management and service excellence through effective problem solving, relationship building, and exceptional communication skills that foster exceptional guest experience.</li>
<li>Leverages strong expertise in food and beverage operations, quality assurance, health and safety compliance, and event management to ensure efficient operations and exceptional guest experiences.</li>
<li>Exhibit strong financial acumen, revenue management, cost control, commercial awareness, and strategic thinking to drive profitability, optimize business performance, and support sustainable growth.</li>
<li>Provides effective team leadership by fostering employee engagement, delivering coaching and development, managing performance, and resolving conflicts to build a motivated, high-performing workforce.</li>
<li>Driven by a passion for crafting exceptional beverage experiences and creating memorable moments that exceed guest expectations.</li>
<li>Outstanding interpersonal and communication skills, with the ability to engage effectively with diverse guests and teams; fluency in English (required), and Arabic.</li>
<li>Flexible and adaptable to varying work schedules, including evenings, weekends, and holidays, in a dynamic hospitality environment.</li>
</ul>
<h4>What we offer:</h4>
<ul>
<li>Competitive salary, wages, and a comprehensive benefits package.</li>
<li>Excellent training and career development opportunities.</li>
<li>Employee travel program (after completing six months of service, eligible employees receive complimentary nights at Four Seasons properties worldwide).</li>
<li>Complimentary meals during shifts.</li>
<li>A collaborative, supportive, and inclusive work environment.</li>
<li>Many other exciting employee benefits and recognition programs.</li>
</ul>
<h4>Schedule & hours:</h4>
<ul>
<li>Full-time position.</li>
<li>Scheduled days and hours may vary based on operational needs.</li>
<li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li>
</ul></p><p></p>
Monitoring, Evaluation, Learning, and Information Management Assistant
Logistics, Supply Chain & Procurement
Mercy Corps
Jordan - Amman
<p ><span >About Mercy Corps</span></p>
<p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p>
<p > </p>
<p ><span >The Program / Department / Team</span></p>
<p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p>
<p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p>
<p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg Design, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p > </p>
<p ><span >The Position</span></p>
<p ><span >The Monitoring, Evaluation, Learning (MEL) and Information Management (IM) Assistant is part of Iqlaa’s Program Quality and Learning (PQL) Department. S/He will support the implementation of MEL and IM activities across Iqlaa’s portfolio of interventions, including data collection, data verification, field visits, documentation, and timely reporting. S/He will contribute to routine data collection and support the implementation of intervention MEL Plans in line with donor and Mercy Corps requirements.</span></p>
<p ><span >Working closely with relevant technical teams, the PQL team, partners, and sub-grantees, the MEL and IM Assistant will support the review and updating of result chains, indicators, and MEL plans to track and report on intervention activities and indicators.</span></p>
<p ><span >The MEL and IM Assistant will support the timely maintenance and implementation of MEL plans and data collection tools to contribute to high-quality reporting to the donor and Mercy Corps. S/He will assist in developing and updating data collection tools for the Iqlaa team, partners, and sub-grantees as assigned, with the goal of collecting high-quality data for reporting, adaptive management, and program decision-making. S/He will work closely with the PQL team, partners, and sub-grantees to support the implementation of MEL activities.</span></p>
<p > </p>
<p ><span >The MEL and IM Assistant will support the drafting, testing, and updating of data collection tools and instruments, and will contribute to ensuring that Iqlaa MEL activities follow applicable policies and guidance notes. S/He will support the PQL team in ensuring that data collection tools are clear, practical, and aligned with Iqlaa’s MEL frameworks, systems, and automated tools.</span></p>
<p ><span >The MEL and IM Assistant will support the MEL and IM Manager in drafting, revising, and implementing MEL plans and tools for Iqlaa’s partners and sub-grantees. S/He will also support basic quantitative and qualitative data analysis and reporting to help track progress and document the results of Iqlaa interventions.</span></p>
<p > </p>
<p > </p>
<p ><span >Essential Responsibilities</span></p>
<p > </p>
<p ><em ><u >Monitoring, Evaluation, and Learning</u></em></p>
<p ><span >• Support the implementation and maintenance of the Activity Monitoring, Evaluation, and Learning Plan (AMELP) in alignment with donor and Mercy Corps requirements.</span></p>
<p ><span >• Support the development, implementation, and updating of intervention MEL plans for assigned interventions, ensuring alignment with donor and Mercy Corps MEL standards.</span></p>
<p ><span >• Support the implementation of qualitative and quantitative MEL activities, including data collection and verification, using Iqlaa's MEL systems and automated platforms.</span></p>
<p ><span >• Maintain MEL documentation, including MEL folders, datasets, supporting evidence, data collection tools, and related documentation to ensure completeness and accessibility.</span></p>
<p ><span >• Conduct field visits, desk reviews, spot checks, and remote quantitative and qualitative data collection activities across assigned interventions.Contribute to intervention-level quality reports and support donor and internal reporting requirements as assigned by the supervisor.Support the integration of MEL requirements into RFAs, RFPs, and partner documentation as requested.</span></p>
<p ><span >• Development of evaluation questions, methodologies, and data collection tools for measuring the impact of assigned interventions.</span></p>
<p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on evaluation exercises for the assigned interventions.</span></p>
<p ><span >Supports the MEL and IM Manager and the PQL Director in the annual surveys. Mid-line evaluation, and final internal performance review and evaluation.</span></p>
<p ><span >• Support consortium partners in their MEL plans, reporting processes, and close-out requirements.</span></p>
<p ><span >• Collaborate closely with the PQL team, technical leads, and partners on MEL-related tasks as assigned.</span></p>
<p ><span >• Ensure data protection in accordance with Responsible Data Policy and evaluation requirements.</span></p>
<p ><span >• Ensure monitoring and evaluation plans and tools, data collection, entry, cleaning, and storage are appropriately implemented by the subordinates.</span></p>
<p ><span >• Analyze monitoring and evaluation qualitative data to an appropriate standard and use analysis results to inform project decision-making.</span></p>
<p ><span >• Coordinate the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities.</span></p>
<p ><span >• Ensure compliance with relevant Mercy Corps MEL policy and donor MEL policies and regulations.</span></p>
<p ><span >• Complete any other duties assigned.</span></p>
<p > </p>
<p ><em ><u >Information Management</u></em></p>
<p ><span >• Maintain and operationalize Iqlaa’s Data Management Protocol and ensure data accountability, quality, and verification across all interventions.</span></p>
<p ><span >• Lead the development, testing, and management of data collection tools and instruments in coordination with the PQL team, technical teams, partners, and implementing partners.</span></p>
<p ><span >• Facilitate data demand and ensure that collected data flows accurately into IM systems.</span></p>
<p ><span >• Establish data collection tools and instruments that will be used by the Iqlaa team, including consortium and all implementing , and ensure timely and quality development, testing, and management of MEL data as well as monitor progress of interventions against set milestones and evaluate the impact of implemented interventions as requested by the supervisor. </span></p>
<p ><span >• Develop and maintain the required digitized data collection methods, such as ODK collection built on XLS forms.</span></p>
<p ><span >• Ensure a comprehensive and updated database for interventions is maintained and reflected on Iqlaa information management system.</span></p>
<p ><span >• Coordinate with all relevant partners, sub-grantees, and technical leads to ensure adherence with Iqlaa MEL plans and data collection requirements.</span></p>
<p > </p>
<p ><em ><u >Capacity Building and Mentoring</u></em></p>
<p ><span >• Train field staff and partners on basic MEL tools and ethical data practices.</span></p>
<p ><span >• Supervise and provide technical guidance to the subordinate, ensuring they effectively carry out their duties and responsibilities.</span></p>
<p ><span >• Develop individual work plans and provide regular feedback.</span></p>
<p ><span >• Foster a positive team environment, learning culture, encourage collaboration, and recognize team members’ contributions to the project’s success.</span></p>
<p > </p>
<p ><em ><u >Reporting</u></em></p>
<p ><span >• Ensure high quality and timely preparation of MEL data for reports as requested by the supervisor.</span></p>
<p ><span >• Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL data informs project planning and implementation.</span></p>
<p ><span >• Contribute to the regular MEL reports.</span></p>
<p > </p>
<p ><em ><u >Project Coordination Activities</u></em></p>
<p ><span >• Ensure the integration of team members and partners into MEL-relevant decision-making processes.</span></p>
<p ><span >• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and not jeopardize its humanitarian and development missions.</span></p>
<p ><span >• Ensure implementation of safeguarding policies and procedures.</span></p>
<p > </p>
<p ><em ><u >Hardware and Software Management</u></em></p>
<p ><span >• Oversee the responsible management and maintenance of ICT equipment in the MEL team according to Mercy Corps asset management policies and procedures.</span></p>
<p ><span >• Manage the purchase/subscription and renewal of technology software and platforms used in IQLAA in close coordination with the country MEL Advisor.</span></p>
<p ><span >• Prepare a data protection plan in coordination with the relevant stakeholders.</span></p>
<p > </p>
<p ><em ><u >Safeguarding Responsibilities</u></em></p>
<p ><span >• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.</span></p>
<p ><span >• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.</span></p>
<p ><span >• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.</span></p>
<p > </p>
<p ><span >Supervisory Responsibility: NA</span></p>
<p ><span >Reports Directly To:</span><span > Senior MEL Officer</span></p>
<p ><span >Works Directly With:</span><span > Program Quality and Learning (PQL) Director, PQL team, program teams, Communications team, procurement team, and finance teams.</span></p>
<p > </p>
<p > </p>
<p ><span >Accountability to Participants and Stakeholders</span></p>
<p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p>
<p > </p>
<p > </p>
<p ><span >Knowledge and Experience</span></p>
<p ><span >▪ Bachelor’s degree in any relevant field, such sa but not limited to: engineering, Management, Information management, Sociology, Economics, Statistics, International Development.</span></p>
<p ><span >▪ Master’s degree in is highly preferred.</span></p>
<p ><span >▪ Minimum of 2 years of experience. The specific experience in MSEs/HBBs development is a plus.</span></p>
<p ><span >▪ Proven experience in leading a team.</span></p>
<p ><span >▪ Demonstrated skills in data collection, statistical analysis methods, and database management.</span></p>
<p ><span >▪ Demonstrated experience in building log-frame, indicators, and relevant data collection tools.</span></p>
<p ><span >▪ Experience developing and delivering training on MEL.</span></p>
<p ><span >▪ Very strong writing skills, including reports, best practices, case studies, etc.</span></p>
<p ><span >▪ Proficiency in Microsoft Office applications, including Excel and Word.</span></p>
<p ><span >▪ Proficiency in developing XLS forms and using ODK is required.</span></p>
<p ><span >▪ Fluency in spoken and written Arabic and English.</span></p>
<p > </p>
<p > </p>
<p ><span >Success Factors</span></p>
<p ><span >▪ Deep commitment to humanitarian principles and values.</span></p>
<p ><span >▪ Willingness to learn new skills and methodologies.</span></p>
<p ><span >▪ Ability to work under pressure, independently, and with limited supervision.</span></p>
<p ><span >▪ Demonstrated organizational skills.</span></p>
<p ><span >▪ Demonstrated creative problem-solving skills.</span></p>
<p ><span >▪ Security, political and cultural awareness.</span></p>
<p ><span >▪ Ability to provide a high-quality report in English.</span></p>
<p ><span >▪ Ability to multi-task while meeting several pressing deadlines.</span></p>
<p ><span >▪ Mature, responsible, and diplomatic in their interactions with others.</span></p>
<p ><span >▪ Pays attention to detail and is meticulous, thorough, and results-oriented.</span></p>
<p > </p>
<p > </p>
<p ><span >Living Conditions / Environmental Conditions</span></p>
<p ><span >The position is based in Amman, Jordan and it may require up to 10% to travel regularly to Mercy Corps field offices and project sites. Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values at all times and in all in-country venues.</span></p>
<p > </p>
<p ><span >Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive</span></p>
<p > </p>
<p ><span >Ongoing Learning</span></p>
<p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p>
<p > </p>
<p ><span >Team Efficiency and Effectiveness</span></p>
<p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p>
<p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p>
<p > </p>
<p ><span >Equal Employment Opportunity</span></p>
<p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.</span></p>
<p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p>
<p > </p>
<p ><span >Safeguarding & Ethics</span></p>
<p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p>
<p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p class="ql-align-justify" > </p>
<p class="ql-align-justify" > </p>
<p class="ql-align-justify" ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p class="ql-align-justify" ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p class="ql-align-justify" ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p class="ql-align-justify" ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p class="ql-align-justify" ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p class="ql-align-justify" ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
United Nations Development Programme
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Tiered Approach</strong></p><br> <p>In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:</p><br> <ul> <li><strong>Tier 0</strong>: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.</li> <li><strong>Tier 1</strong>: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments</li> <li><strong>Tier 2</strong>: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers</li> <li><strong>Tier 3 or no tier indicated</strong>: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates</li> </ul> <p>Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.</p><br> <p><strong>Background</strong></p><br> <p>UNDP Jordan's Climate and Energy Pillar supports national priorities on climate action, environmental sustainability, natural resource management, resilience, and the transition toward low-carbon and inclusive development. Through its portfolio of climate change, energy, biodiversity, water resources management, circular economy, waste management, disaster risk reduction, and environmental governance initiatives, the Pillar works closely with national institutions, development partners, civil society, and local stakeholders to strengthen institutional capacities, mobilize climate finance, and promote sustainable development in line with national priorities and the Sustainable Development Goals (SDGs).</p><br> <p>The Climate and Energy Pillar manages an integrated portfolio of projects providing technical assistance, policy support, institutional strengthening, knowledge generation, and strategic partnerships across multiple thematic areas, including climate adaptation and mitigation, biodiversity conservation, sustainable land management, renewable energy, water governance, and green growth.</p><br> <p>Jordan is among the world's most water-scarce countries and is increasingly affected by climate change through rising temperatures, prolonged droughts, changing rainfall patterns, and growing pressure on limited water resources. These challenges significantly affect agricultural productivity, rural livelihoods, food security, and sustainable management of natural resources.</p><br> <p>The Building Resilience to Cope with Climate Change in Jordan through Improving Water Use Efficiency in the Agriculture Sector (BRCCJ) Project is a seven-year initiative implemented in the Dead Sea Basin across Karak, Madaba, Tafileh, and Ma'an Governorates. The project is jointly implemented by UNDP, FAO, the Ministry of Environment, the Ministry of Agriculture, and the Ministry of Water and Irrigation to enhance climate resilience through improved water management, sustainable agricultural practices, and strengthened institutional capacities.</p><br> <p>UNDP Jordan seeks to recruit a Project Officer to support the effective implementation and day-to-day coordination of project activities. Under the overall supervision of the Programme Analyst, the Project Officer will contribute to the timely delivery of project outputs by coordinating implementation activities with the Project Management Unit (PMU), implementing partners, consultants, contractors, and relevant stakeholders, while ensuring compliance with approved workplans, donor requirements, and applicable UNDP rules, regulations, policies, and procedures.</p><br> <p>The Project Officer will work closely with the PMU and implementing partners to facilitate implementation, monitor progress, support reporting, coordinate project activities, and contribute to achieving the project's intended outcomes.</p><br> <p><strong>Duties and Responsibilities</strong></p><br> <p>The Project Officer will support the effective implementation of project activities under the overall guidance of the Programme Analyst by performing the following functions:</p><br> <ul> <li>Support implementation of project results. </li> <li>Support project reporting, monitoring, and evaluation. </li> <li>Facilitate partnerships and coordination with internal and external stakeholders. </li> <li>Contribute to knowledge management and learning. </li> <li>Perform other project-related duties as assigned by the supervisor.</li> </ul> <ol> <li><strong><u>Support Implementation of Project Results:</u></strong></li> </ol> <p>The Project Officer will:</p><br> <ul> <li>Coordinate and support the day-to-day implementation of project activities in accordance with approved workplans, project documents, budgets, and implementation schedules. </li> <li>Coordinate closely with the Project Management Unit (PMU), FAO, the Ministry of Water and Irrigation, the Ministry of Agriculture, the Ministry of Environment, and other implementing partners to ensure timely implementation of project activities. </li> <li>Monitor implementation progress against approved outputs, milestones, and quality standards, identifying implementation issues and proposing corrective actions where appropriate. </li> <li>Support implementation of project activities in compliance with UNDP policies, procedures, financial regulations, procurement requirements, and donor agreements. </li> <li>Support preparation of annual and quarterly workplans, procurement plans, implementation schedules, and activity plans. </li> <li>Contribute to preparation of Terms of Reference, technical specifications, procurement documentation, and other implementation documents required for project delivery. </li> <li>Monitor implementation of consultancy assignments and service contracts by reviewing deliverables, monitoring progress, and providing technical feedback in coordination with the Programme Analyst. </li> <li>Provide day-to-day technical guidance and coordination to project consultants, contractors, interns, and service providers assigned to project activities, ensuring timely completion of agreed deliverables. </li> <li>Facilitate coordination among implementing partners to ensure effective implementation and alignment of project interventions. </li> <li>Monitor implementation of project expenditures against approved workplans and budgets and contribute to financial planning and reporting in accordance with UNDP financial procedures. </li> <li>Support preparation of financial forecasts, budget revisions, expenditure monitoring, and funding requests as required. </li> <li>Maintain accurate project documentation and records in accordance with UNDP corporate requirements. </li> <li>Contribute to preparation for project reviews, audits, monitoring missions, and evaluation exercises by ensuring timely availability of supporting documentation and required information. </li> <li>Participate in project meetings, technical working groups, steering committee meetings, donor meetings, and coordination forums as requested. </li> <li>Support implementation of results-based management approaches throughout project implementation. </li> </ul> <p><strong><u>2. Support Reporting, Monitoring and Evaluation:</u></strong></p><br> <p>The Project Officer will contribute to effective project monitoring, reporting, and adaptive management by:</p><br> <ul> <li>Monitor implementation progress against approved workplans, outputs, indicators, and implementation schedules, and identify issues requiring timely follow-up. </li> <li>Support the implementation of monitoring and evaluation activities in accordance with project documents, donor requirements, and UNDP corporate policies and procedures. </li> <li>Monitor project implementation risks, maintain the project risk log, and promptly escalate emerging risks and issues to the Programme Analyst and the Project Management Unit (PMU) for appropriate action. </li> <li>Contribute to the preparation of periodic project progress reports, including updates on implementation progress, expenditures, risks, issues, lessons learned, and achievement of project outputs. </li> <li>Support the timely preparation and submission of technical, operational, and donor reports, ensuring the accuracy and completeness of project information. </li> <li>Compile, analyze, and maintain project implementation data to facilitate evidence-based planning, reporting, and decision-making. </li> <li>Support monitoring of project expenditures and implementation progress to ensure consistency with approved workplans and budgets. </li> <li>Prepare presentations, briefing notes, technical summaries, and background documentation for project meetings, donor consultations, steering committee meetings, missions, and other coordination forums, as required. </li> <li>Coordinate and participate in field missions to monitor project implementation, verify progress, collect technical information, engage with beneficiaries and local stakeholders, and document implementation results. </li> <li>Support project evaluations, reviews, audits, monitoring missions, and quality assurance exercises by coordinating the collection of supporting documentation and responding to information requests. </li> <li>Contribute to identifying implementation challenges and recommend practical solutions to improve project delivery, efficiency, and achievement of results. </li> </ul> <p><strong><u>3. Liaison Partnerships, Liaison and Coordination:</u></strong></p><br> <p>The Project Officer will facilitate effective collaboration with project stakeholders by:</p><br> <ul> <li>Maintain effective working relationships with government counterparts, implementing partners, development partners, civil society organizations, academic institutions, and private sector stakeholders involved in project implementation. </li> <li>Coordinate regularly with the Project Management Unit (PMU), FAO, the Ministry of Agriculture, the Ministry of Water and Irrigation, the Ministry of Environment, and other implementing partners to facilitate the timely implementation of project activities. </li> <li>Support coordination among project partners to ensure effective communication, complementarity of interventions, and alignment with approved project objectives. </li> <li>Facilitate the organization of coordination meetings, technical workshops, consultations, steering committee meetings, and stakeholder engagement events. </li> <li>Support implementation of project communication, outreach, and stakeholder engagement activities in collaboration with project partners. </li> <li>Contribute to maintaining effective collaboration with donor partners by supporting the preparation of technical information, progress updates, and briefing materials, as required. </li> <li>Support coordination with other UNDP programmes and projects to promote synergies, knowledge sharing, and integrated implementation across the Climate and Energy portfolio. </li> <li>Facilitate communication and information exchange among implementing partners and stakeholders to support timely decision-making and efficient implementation. </li> <li>Participate in technical meetings, conferences, working groups, and coordination forums related to the project, as requested by the supervisor. </li> <li>Support the identification of opportunities to strengthen partnerships and enhance collaboration in support of project implementation and sustainability. </li> </ul> <p><strong><u>4. Knowledge Management and Learning:</u></strong></p><br> <p>The Project Officer will contribute to knowledge management and organizational learning by:</p><br> <ul> <li>Support documentation of project experiences, good practices, innovations, and lessons learned throughout project implementation. </li> <li>Contribute to the preparation of knowledge products, technical briefs, success stories, communication materials, and case studies highlighting project achievements and results. </li> <li>Facilitate the collection, organization, and dissemination of project knowledge and technical information to relevant stakeholders. </li> <li>Contribute to strengthening institutional knowledge by maintaining organized project records, technical documentation, and implementation information. </li> <li>Support the implementation of knowledge-sharing events, workshops, learning sessions, and capacity development activities for project partners and beneficiaries. </li> <li>Contribute to corporate knowledge networks, communities of practice, and internal knowledge-sharing initiatives, where relevant. </li> <li>Support implementation of project visibility activities in accordance with UNDP, donor, and Government visibility and communication requirements. </li> <li> <p>Promote continuous learning by identifying opportunities to improve project implementation based on monitoring findings, evaluations, and stakeholder feedback. </p><br> </li> </ul> <p><strong><u>5. Any Other Duties</u></strong></p><br> <p>The Project Officer will:</p><br> <ul> <li>Contribute to the preparation of concept notes, technical inputs, and background information to support resource mobilization initiatives within the Climate and Energy Pillar, as requested. </li> <li>Participate in technical meetings, consultations, workshops, and missions relevant to the Climate and Energy portfolio, as assigned by the supervisor. </li> <li>Perform other project-related duties that are consistent with the level and scope of the position and reasonably assigned by the Programme Analyst.</li> </ul> <p><strong>Institutional Arrangement:</strong></p><br> <p>The Project Officer will be based at the UNDP Jordan Country Office in Amman and will report directly to the Programme Analyst.</p><br> <p>Under the overall supervision of the Programme Analyst, the incumbent will support the implementation and coordination of project activities in close collaboration with the Project Management Unit (PMU), implementing partners, consultants, contractors, and relevant stakeholders.</p><br> <p>The Project Officer will provide day-to-day technical coordination and guidance to project consultants, contractors, interns, and service providers assigned to project activities, including monitoring workplans, reviewing technical deliverables, facilitating coordination, and reporting implementation progress to the supervisor. The incumbent does not exercise formal supervisory authority over UNDP personnel.</p><br> <p>The incumbent will work collaboratively with relevant programme, operations, procurement, finance, and monitoring teams within UNDP to facilitate effective project implementation and ensure compliance with applicable UNDP policies, procedures, and quality standards.</p><br> <p><strong>Competencies</strong></p><br> <i><strong>Core</strong></i> <br> <strong>Achieve Results:</strong> LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work <br> <strong>Think Innovatively:</strong> LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking <br> <strong>Learn Continuously:</strong> LEVEL 2: Go outside comfort zone, learn from others and support their learning <br> <strong>Adapt with Agility:</strong> LEVEL 2: Adapt processes/approaches to new situations, involve others in change process <br> <strong>Act with Determination: </strong> LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously <br> <strong>Engage and Partner:</strong> LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships <br> <strong>Enable Diversity and Inclusion:</strong> LEVEL 2: Facilitate conversations to bridge differences, considers in decision making <br> <p><i><strong>People Management:</strong></i></p><br> <p>The Project Officer will provide day-to-day technical guidance, coordination, and supervision to project personnel, consultants, and service providers assigned to the project, in liaison with the Programme Analyst. The incumbent will oversee the quality and timely delivery of assigned work, monitor performance of project personnel under their responsibility, and ensure effective coordination among project team members and implementing partners.</p><br> <p>Where applicable, the Project Officer supervises project personnel, consultants, interns, and service providers assigned to the project by providing technical guidance, monitoring work plans, reviewing deliverables, supporting performance management, and ensuring effective coordination in liaison with the Programme Analyst.</p><br> <p><i><strong>Cross-Functional & Technical Competences </strong></i></p><br> <i><strong>Thematic Area</strong></i> <i><strong>Name</strong></i> <i><strong>Definition</strong></i> <br> <strong>Business Management</strong> Project Management <p>Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals.</p><br> <br> <strong>Business Management</strong> Partnerships Management Build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies. <br> <strong>Business Management</strong> Results-based Management Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools. <br> <strong>Business Management</strong> Operations Management Ability to effectively plan, organise and oversee different parts of corporate operations, simultaneously and in an integrated way, in order to convert the organisation’s assets into the best results in the most efficient way. Knowledge of relevant concepts and mechanisms. <br> <strong>Business Management</strong> Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making. <br> <strong>Business Management</strong> Communication Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels. <br> <strong>Planet</strong> Nature, Climate and Energy Green Economy: Green economy and green growth <br> <strong>Planet</strong> Nature, Climate and Energy <p>Water resources management, water efficiency</p><br> <br> <strong>Planet</strong> Nature, Climate and Energy Climate change Mitigation: concepts and application <br> <p><strong>Required Skills and Experience</strong></p><br> <strong>Min. Education requirements</strong> <p>Advanced university degree (Master’s degree or equivalent) in Civil Engineering, Water Resources Management, Environmental Management, or any other related field is required.</p><br> <p>Or</p><br> <p>A first-level university degree (bachelor’s degree) in the areas mentioned above in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced degree.</p><br> <br> <strong>Min. years of relevant work experienc</strong> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the leader of the property’s sales department for W Amman, The S Regis Amman, Al Manara A luxury Collection Aqaba and the Westin Aqaba properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br>CANDIDATE PROFILE <br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>Preferred:<br>• 4 year college degree.<br>• Demonstrated skills in supervising a team.<br>• Lodging sales experience.<br>• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. <br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Manages the development of a strategic account plan for the demand generators in the market.<br>• Manages the property's reactive and proactive sales efforts.<br>• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.<br>• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.<br>• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.<br>• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.<br>• Attends sales strategy meetings to provide input on weekly and overall sales strategy.<br>• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.<br>• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.<br>• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.<br>• Serves as the sales contact for customers; serves as the customer advocate.<br>• Serves as hotel authority on sales processes and sales contracts.<br>• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.<br>• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.<br>• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.<br>• Supports the General Manager by coordinating crisis communications.<br>• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.<br>• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.<br>• Interfaces with regional marketing communications for regional and national promotions pull through.<br>• Performs other duties, as assigned, to meet business needs.<br>Building Successful Relationships<br>• Develops strong partnerships with local organizations to further increase brand/product awareness.<br>• Develops and manages internal key stakeholder relationships.<br>• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Leadership<br>• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.<br>• Develops sales goals and strategies and verifies alignment with the brand business strategy.<br>• Executes the sales strategy in order to meet individual booking goals for both self and staff.<br>• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.<br>• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.<br>• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.<br>• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.<br>• Creates effective structures, processes, jobs and performance management systems are in place.<br>• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.<br>• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.<br>• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.<br>• Supports tools and training resources to educate sales associates on winning catering solutions.<br>• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.<br>• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.<br>• Transfers functional knowledge and develops group sales skills of other discipline managers.<br>• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.<br>• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.<br>• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Confidential
Jordan - Amman
<p>Interior designer needed</p><p>Must be proficient in:</p><ul><li>Interior design</li><li>Working on 3ds Max</li><li>Preparing executive drawings</li></ul>