CRM specialist Jobs
85 Jobs Found
toto
Jordan
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<p>Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.</p><br><b>A Day in the Life</b><p>As an Intern in the commercial organization, you will support the execution of key operational initiatives, event managements and business projects designed to improve commercial efficiency and team productivity. Your contributions will help optimize sales processes, enhance data quality, and support the implementation of digital tools and process improvements.</p><br><p><span>You will collaborate with cross</span><span>‑</span><span>functional and international teams, gaining practical experience in analytics, project coordination, event management and business operations within a large, dynamic organization.</span></p><br><p><b>Internship Details</b></p><br><p>•Start Date: September 2026</p><br><p>•Duration: 6 months (with possibility to extend)</p><br><p>•Working Time: 30 hours per week (with flexibility</p><br><p>•Work model: remote</p><br><p>•Location: Jordan, preferably Amman</p><br><p> <b>Responsibilities may include the following and other duties may be assigned:</b></p><br><ul><li><span>Collaborating with sales teams and other departments to execute regional events including Training & Education activities </span></li><li><span>Contributing to business projects focused on digitalization, process automation, and simplifications</span></li><li><span>Preparing analyses and reports, collecting and structuring commercial data</span></li><li><span>Collaborating with sales teams and other departments to gather information and support process consistency</span></li><li><span>Monitoring process and event compliance and supporting initiatives related to data quality and process improvements</span></li></ul><p><b>Required Knowledge and Skills: </b></p><br><p>• Currently pursuing or recently completed a bachelor’s or master’s degree in business, economics, management, business analytics, quantitative methods, industrial engineering, or a related field</p><br><p>•Fluency in English and good command of Arabic</p><br><p>•Proficiency in MS Office, especially Excel and PowerPoint, with the ability to work with large datasets and prepare analyses</p><br><p>•Strong organizational skills, attention to detail, and analytical mindset with the ability to manage multiple tasks</p><br><p>•High motivation to learn and interest in sales operations, business analysis, or project management</p><br><p><b>Would be a plus: </b></p><br><p>•Exposure to databases, analytical tools, or CRM systems (e.g., Salesforce, Power BI)</p><br><p>•Basic knowledge of project management methodologies (e.g., Agile, waterfall) and interest in process automation or digital tools used in commercial organizations</p><br><p>•Ability to work effectively in a team and a proactive approach to problem solving</p><br><p><b>Physical Job Requirements</b><br>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. </p><br><p></p><br><p><span><b>Recruitment Fraud Alert</b> </span></p><br><p><span>We are aware of phishing scams targeting job seekers. Please keep the following in mind: </span></p><br><br><p><span>Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. </span></p><br><br><p><span>Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. </span></p><br><br><p><span>If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. </span></p><br><br><p><span>If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at </span><span><u>AskHR@medtronic.com</u></span>. </p><br><p></p><br><b>Benefits & Compensation</b><p><b>Medtronic offers a competitive Salary and flexible Benefits Package</b><br>A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br> </p><br> </div>
Jordan
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<span>Syarah is on a mission to change how people buy their cars in Saudi and.<br> We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms.<br> Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more.<br> Our goal is to turn car buying into an experience of delight, comfort and peace of mind.<br> We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.<br> Responsibilities: A Customer Care Agent serves as the bridge between the company and its customers, engaging with them via voice or text channels.<br> Their primary role is to respond to customer inquiries, provide detailed service information, resolve any issues that arise, and represent the company professionally and courteously.<br> This position is offered as a three-month contract.<br> Address customer inquiries regarding available products and services.<br> Create and manage customer accounts, ensuring accurate documentation of account details in written or digital formats.<br> Actively listen to customer concerns, identifying the root cause of any issues.<br> Provide prompt and appropriate solutions to customer problems.<br> Escalate complex cases to management, including all necessary background information.<br> Anticipate customer needs by following up on previous interactions, offering reorders or additional services.<br> Collaborate with all internal departments to effectively resolve customer issues.<br> Flexibility to work different shifts (including evenings, weekends, or holidays).<br> Willingness to participate in training before hire and on-the job.<br> Excellent listening skills and an empathetic voice and manner.<br> Dedication to customer satisfaction.<br> Basic knowledge of computer software and office systems.<br> Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.<br> Familiarity with all of the goods and services offered by the company.<br> Experience in Automotive Industry is a plus.<br></span> </div>
St. Regis
Jordan
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<span><br>POSITION SUMMARY<br>Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: No high school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Confidential
Jordan - Amman
<p>We have an urgent vacancy for a Customer Service Representative</p><p>to support and assist our Clients in Saudi Arabia.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>· Collect and deliver documents as required</p><p>· Conduct property inspections and coordinate vehicle allocation</p><p>· Assist with sponsorship-related processes</p><p>· Support clients with accommodation and vehicle concerns</p><p>· Handle airport transfers (pickups & drop-offs)</p><p>· Provide general administrative and client assistance</p><p> </p><p><strong>Basic Requirements:</strong></p><p>· Basic computer knowledge</p><p>· Valid KSA Driver’s License is mandatory</p><p>· Good communication skills in English; Arabic is an added advantage</p><p>· Familiarity with customer service standards and practices</p>
Jordan - Amman
<p><strong>We're hiring: Customer Service Representatives</strong></p><p>Infinity Virtual Solutions (IVS) is growing, and we're looking for 2 people to join our team supporting a U.S. client.</p><p>If you speak fluent English and want a stable role you can settle into, with a simple script, real training, and a supportive team, read on.</p><p> </p><p><strong>What makes this a good fit:</strong></p><ul><li>Full training before you go live, no prior experience in the field needed</li><li>A straightforward, well-defined script</li><li>Light, supportive management and a steady routine</li><li>A clear path to grow based on your performance</li></ul><p> </p><p><strong>The essentials:</strong></p><ul><li>Inbound support and call-backs for a U.S. client</li><li>Fluent English with a clear, neutral accent (American preferred)</li><li>Monday to Friday, night shift (6 PM to 3 AM, Amman time)</li><li>On-site in Amman (Waha Circle now, moving to Shmeisani soon)</li><li>Start date: 1 August</li></ul><p>Prior customer service experience is a plus, but if you've got the English and the right attitude, we'll train you.</p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart. Join us and become a Heartist®.</p>
<h4>Job description</h4>
<h4>Responsibilities:</h4>
<p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p>
<ul>
<li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li>
<li>Maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues.</li>
<li>Assist guests with check-in, check-out, and general hotel inquiries.</li>
<li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li>
<li>Coordinate with other hotel departments to ensure seamless guest experiences.</li>
<li>Conduct daily guest engagement activities and follow up on guest feedback.</li>
<li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li>
<li>Maintain accurate guest profiles and update relevant information in the hotel system.</li>
<li>Promote hotel facilities, services, and special offers to guests.</li>
<li>Monitor guest satisfaction levels and contribute to improving service quality.</li>
<li>Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager - allocation of rooms, Housekeeping - amenities and special preferences, Room Service - amenities, and Concierge/Bell Service - luggage handling).</li>
<li>Support the Front Office team during peak operational periods when required.</li>
<li>Ensure compliance with hotel policies, procedures, and brand standards.</li>
<li>Ensure daily guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports.</li>
<li>Meet the required daily quota for guest courtesy calls as established by management.</li>
<li>Conduct show around of the hotel when requested.</li>
<li>Maintain a complete knowledge of:
<ul>
<li>Hotel features/services, hours of operation.</li>
<li>Hotel restaurant and menu price range.</li>
<li>Hotel room types, numbers, names, amenities and location.</li>
<li>All the Repeat Guest/Special Guest programs and packages.</li>
<li>All room rates, special packages and promotions.</li>
</ul>
</li>
<li>Coordinate and assist with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests.</li>
<li>Follow hotel’s telephone etiquette standards.</li>
<li>Enroll new loyalty members and update certificate maintenance when applicable.</li>
<li>Drive rate and RevPAR through up-selling room brand.</li>
<li>Follow departmental policies and procedures.</li>
<li>Follow all safety and sanitation policies.</li>
<li>Other duties as assigned.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li>
<li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong guest service and problem-solving abilities.</li>
<li>Professional appearance and positive attitude.</li>
<li>Ability to work under pressure and handle multiple tasks effectively.</li>
<li>Strong organizational and time management skills.</li>
<li>Proficient in the English language (verbal and written).</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li>
<li>Knowledge of computerized Front Office systems required.</li>
<li>Must have the ability to handle cash effectively and accurately.</li>
</ul>
<h4>Additional information</h4>
<h4>Physical requirements:</h4>
<ul>
<li>Ability to stand and walk for extended periods.</li>
<li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li>
</ul></p><p></p>
INTERSOS
Jordan - Amman
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<p ><strong >About INTERSOS:</strong></p>
<p >INTERSOS is an Italian humanitarian organization that works all over the world bringing assistance to people in danger, including victims of natural disasters and armed conflicts. We intervene to effectively meet the needs of people in crisis, with particular attention to vulnerable groups, women and children. We provide primary assistance in terms of food, shelter, medical assistance and basic goods, while also ensuring that basic needs, education, safe water and health needs are met during the recovery phase.</p>
<p >Since 2012, INTERSOS has had operations in the Middle East to contribute towards ensuring emergency relief and social protection assistance for Syrian refugees fleeing their home in search of safety, with special focus on most vulnerable groups (children, women, elderly and persons with special needs).</p>
<p >In Jordan, INTERSOS has focused its humanitarian response on supporting Syrian families displaced across urban and rural areas, as well as vulnerable host communities, with a programme that concentrates on protection</p>
<p><strong >Purpose/objective of the position:</strong></p>
Jordan
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<span>Provide secured remote operational support across identity and access management and vulnerability management.<br> The role performs approved technical activities and tracking; access approvals, security policy, risk acceptance and regulatory accountability.<br> • Support user, privileged and service-account administration through approved requests and access workflows.<br> • Assist with periodic access reviews, joiner/mover/leaver controls and evidence preparation.<br> • Operate approved vulnerability scanning and reporting tools and validate findings with system owners.<br> • Maintain vulnerability, exception and remediation trackers and coordinate technical follow-up.<br> • Support IAM, MFA, privileged-access and directory-service incidents within authorised access boundaries.<br> • Provide metrics, evidence and trend analysis for security reporting and governance reviews.<br> • Escalate overdue, critical or policy-related matters to the onsite Security Engineer.<br> • Maintain operational procedures, access-control records and vulnerability-management documentation.<br> • Minimum 5 years of relevant IAM and/or vulnerability-management experience, with credible practical exposure to both domains.<br> • Experience with Microsoft identity services, SailPoint, CyberArk or equivalent IAM/PAM platforms.<br> • Experience with enterprise vulnerability-scanning and remediation-tracking platforms.<br> • Microsoft Identity, SailPoint, CyberArk, CEH, OSCP, GPEN or equivalent certification preferred.<br> • Strong understanding of privileged access, least privilege, remediation governance and audit evidence.<br> Preferred Profile • Previous experience supporting UAE government or regulated cybersecurity environments.<br> • Working knowledge of TDRA-hosted environments and related security-access processes.<br> • Experience operating through secured remote-access and privileged-session controls.<br> Expected Contribution • Access and vulnerability activities are completed only through approved workflows.<br> • Critical findings and overdue actions are escalated with clear ownership.<br> • Evidence and trackers remain accurate, current and audit-ready.<br></span> </div>
Jordan Kuwait Bank
Jordan
<h2 class="h5">Job description</h2>
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<span></span><p><strong>We're Hiring: Customer Services Representative</strong></p><br>
<p>Jordan Kuwait Bank is seeking a dedicated <strong>Customer Services Representative</strong> to join our team and deliver exceptional service to our valued customers.</p><br>
<p>As a Customer Services Representative, you will be the frontline ambassador of our bank, responsible for supporting and attracting customers by providing helpful information, handling transactions, answering inquiries, and resolving concerns. Your role is pivotal in ensuring customer satisfaction with our products, services, and features by delivering accurate, efficient, and high-quality service that meets and exceeds expectations.</p><br>
<p><strong>"The goal as a company is to have customer service that is not just the best but legendary."</strong></p><br>
<p><strong><br>Main Responsibilities:</strong></p><br>
<ul>
<li>Efficiently execute cash handling and banking transactions</li>
<li>Identify customer needs and recommend appropriate bank products or services</li>
<li>Handle customer requests and inquiries related to accounts, products, and services professionally, ensuring satisfaction across all customer segments</li>
<li>Promote and sell bank products and services through direct and cross-selling to achieve branch goals and increase customer base and revenue</li>
<li>Support customer onboarding and enhance the customer experience by engaging customers with our digital banking solutions</li>
<li>Process Trade Finance requests (LCs, LGs, BCs, etc.) professionally and efficiently</li>
<li>Carry out any additional tasks as requested by the Line Manager</li>
</ul>
<p><strong>Requirements:</strong></p><br>
<ul>
<li>Minimum bachelor’s degree in accounting, Finance, or any relevant field</li>
<li>2-3 years of experience in customer service or banking</li>
<li>Excellent command of both Arabic and English languages</li>
</ul> <p><strong>Competencies & Skills:</strong></p><br>
<ul>
<li>Strong communication, negotiation, and interpersonal skills</li>
<li>Ability to identify counterfeit currency and manage cash effectively</li>
<li>Comprehensive knowledge of banking products, services, rules, and regulations</li>
<li>Proven selling and cross-selling abilities</li>
<li>Team player with a collaborative mindset</li>
<li>Proficient in Microsoft Office applications</li>
</ul>
<p><strong>Join the Jordan Kuwait Bank Family</strong></p><br>
<p>We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.</p><br>
</div>
Jordan
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<span>The Customer Success Manager is responsible for customer success, project governance, and order-to-cash follow-up across Zain Group and OpCo projects.<br> The role will ensure strong client communication, timely delivery coordination, acceptance tracking, invoicing follow-up, and escalation management to improve customer satisfaction, revenue recognition, and project execution.<br> Responsibilities: Customer Success & Communication Act as the main coordination point for customer updates across active Zain Group and OpCo projects.<br> Ensure regular communication with clients on project status, risks, dependencies, and next steps.<br> Improve customer experience by proactively addressing issues before escalation.<br> Order-to-Cash Governance Track the full project lifecycle from PO issuance to delivery, acceptance, invoicing, and collection.<br> Follow up on pending POs, SOFs, delivery milestones, acceptance certificates, invoices, and payment status.<br> Coordinate with Sales, Delivery, Finance, Legal, Procurement, and Business Units to remove blockers.<br> Project Delivery Follow-up Monitor project progress with delivery teams and ensure timelines are updated and communicated.<br> Highlight delivery delays, pending actions, risks, and dependencies to the account owner and BU leaders.<br> Maintain a clear project tracker covering status, owner, timeline, commercial value, and next action.<br> Escalation Management Identify issues early and escalate internally when support is needed from BU, Finance, Legal, or senior management.<br> Ensure escalations are documented, followed up, and closed with clear ownership.<br> Revenue Recognition Support Support timely revenue recognition by ensuring project milestones, acceptance documents, and invoicing requirements are completed.<br> Work closely with Finance and Delivery teams to minimize delays in billing and collection.<br> Reporting & Governance Prepare weekly project status reports covering delivery, commercial, financial, and customer success updates.<br> Support monthly governance reviews with Zain Group and OpCos.<br> Maintain dashboards for pipeline-to-delivery, order-to-cash, pending approvals, and escalations.<br> Our Culture & Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> 5+ years of experience in customer success, project coordination, account management, PMO, or delivery governance.<br> Strong understanding of AI, ICT, cloud, cybersecurity, managed services, and digital transformation projects.<br> Experience managing enterprise customers and internal cross-functional teams.<br> Strong follow-up, communication, reporting, and escalation management skills.<br> Ability to work with senior stakeholders across Sales, Delivery, Finance, Legal, Procurement, and Business Units.<br> Experience working with telecom operators or enterprise technology customers.<br> Knowledge of order-to-cash, project acceptance, invoicing, and revenue recognition processes.<br> Bachelor’s degree in Business Administration, IT, Management, or a related field PMP, ITIL, or customer success certification is a plus.<br></span> </div>
Jordan
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<p><b>Job Requisition ID #</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>26WD99975<p><b>Position Overview </b> </p><br><p><i>The Customer Success Advisor (CSA) is a post-sales role that helps manage onboarding, adoption and retention of Autodesk offerings within an assigned territory accounts.</i></p><br><p><i>You will provide guidance and resources directly to customers that demonstrates value from their Autodesk investment. A CSA will collaborate with an ecosystem that includes the territory sales reps, partners, technical support, client services, and marketing, to maximize the renewals within an assigned territory. You will also help identify expansion opportunities as a part of their customer engagement and promote those opportunities within the sales team for appropriate actions.</i></p><br><p><i>You will report to Renewal & Customer Success Manager based in Amman.</i></p><br><p><i>We support hybrid working schedule.</i></p><br><p><b>Main Responsibilities</b></p><br><ul><li><p>Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territory</p><br></li><li><p>Build relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customers</p><br></li><li><p>In collaboration with the territory sales teams, develop account plans to utilize available resources, manage time and resources, and achieve or exceed assigned goals</p><br></li><li><p>Discover through customer engagement the customer's challenges specific to their industry</p><br></li><li><p>Support a customer's journey through onboarding, adoption, retention, and expansion to achieve customer success</p><br></li><li><p>Articulate business workflow and industry trends that improve the customers' challenges</p><br></li><li><p>Employ provided technology solutions to document all customer opportunities and customer activity</p><br></li><li><p>Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teams</p><br></li><li><p>Respond to partner and customer inquiries</p><br></li><li><p>Link business processes with product and technical solutions</p><br></li></ul><p><b>Minimum Qualifications</b></p><br><ul><li><p><b>Customer success, renewals, or sales experience-minimum 3 years in SaaS industry.</b></p><br></li><li><p><b>Fluent English and Arabic language skills</b></p><br></li><li><p>Experience interacting with clients of all levels, in different industries and across a broad geographical area</p><br></li><li><p>Ability to forge customer relationships and insights over the phone</p><br></li><li><p>Collaborative and consultative work style, ability to succeed in a high velocity work environment</p><br></li><li><p>Link business processes with product/technical solutions</p><br></li><li><p>Experience with complex, escalated customer situations, ability to navigate large organizations</p><br></li><li><p>Experience internally collaborating and influencing large matrixed organization</p><br></li><li><p>Experience in the software or SaaS sales or renewals environment</p><br></li></ul><p><b>Preferred Qualifications</b></p><br><ul><li><p>Background needs to be in customer-facing roles including account management, customer support, project management, customer success or sales</p><br></li><li><p>Empathy for customers AND passion for revenue and growth</p><br></li><li><p>Experience managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach</p><br></li><li><p>Curiosity</p><br></li><li><p>1+ years of experience with Salesforce or another CRM Software</p><br></li></ul><p><span><b><b>Learn More</b></b></span></p><br><p><b><span>About Autodesk</span></b></p><br><p><span>Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.</span></p><br><p><span>We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.</span></p><br><p><span>When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!</span></p><br><p><b><span>Salary transparency</span></b></p><br>Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.<br><p><b>Belonging</b><br>We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: <span><u>https://www.autodesk.com/company/global-belonging</u></span></p><br><p><b>Are you an existing contractor or consultant with Autodesk? </b></p><br><p>Please search for open jobs and apply internally (not on this external site).</p><br> </div>
Jordan
<h2 class="h5">Job description</h2>
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<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves We're building a dataset to evaluate AI coding agents - how well a model handles real-world developer tasks.<br> You'll create challenging tasks and evaluation criteria within realistic simulated environments: Build realistic developer environments - a virtual company with codebase, infrastructure, and context (tickets, docs, conversations) that forms a believable development history Design tasks from intermediate states of these environments - craft the prompt, define what "solved" means, and ensure the task is solvable by an AI agent Write tests that verify agent solutions - accept all valid approaches and reject incorrect ones, neither too strict nor too lenient Iterate on tasks and tests based on QA feedback - review agent solutions, analyze failures, and refine until the evaluation is fair and robust What this is NOT Not data labeling Not prompt engineering Not writing code from scratch - the agent writes most of the code; you guide and evaluate What we look for 5+ years in software development Core stack: Python (FastAPI), JavaScript/TypeScript (React), Docker, Postgres, Kafka, Redis Experience writing tests (functional, integration) English proficiency - B2+ Why this is hard Frontier models are already good at coding.<br> Creating a task that genuinely challenges the best models is non-trivial.<br> You need to deeply understand where models fail and what scenarios reveal the difference between a good and a bad solution.<br> Tasks have many valid solutions - writing tests that accept all correct solutions and reject incorrect ones is harder than it sounds.<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Effort estimate Tasks for this project are estimated to take 20 hours to complete, depending on complexity.<br> This is an estimate and not a schedule requirement; you choose when and how to work.<br> Tasks must be submitted by the deadline and meet the listed acceptance criteria to be accepted.<br> Compensation Up to $50/hr equivalent , depending on level and pace.<br> Tasks are estimated at ~20 hours each; you set your own schedule.<br></span> </div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br><p>Job Title:</p><br><br>Fintech Customer Service Advisor: Arabic/English - Amman<br><p>Job Description</p><br><br><span><b>Key Responsibilities</b></span><ul><li>Handle incoming customer inquiries via phone, email, chat, or tickets.</li><li>Assist customers with issues related to transactions, payments, account access, and digital wallets.</li><li>Provide clear guidance on fintech products, features, and processes.</li><li>Investigate and resolve customer complaints within defined SLAs.</li><li>Escalate complex or high-risk cases to relevant internal teams (fraud, compliance, technical support).</li><li>Ensure all interactions comply with financial regulations and company policies.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Educate customers on secure usage of fintech platforms and fraud prevention.</li><li>Achieve performance KPIs including quality, CSAT, and response time targets.</li></ul><span><b>Requirements</b></span><ul><li>Previous experience in <b>customer service</b> (fintech, banking, or telecom preferred).</li><li>Strong communication skills in <b>English (B2 level or higher depending on market)</b>.</li><li>Basic understanding of financial services, digital payments, or e-wallet systems is an advantage.</li><li>Ability to handle sensitive financial information with confidentiality.</li><li>Problem-solving and critical thinking skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul><span><b>Preferred Skills</b></span><ul><li>Experience with fintech platforms (payments, wallets, BNPL, crypto support).</li><li>Familiarity with CRM tools (Salesforce, Zendesk, etc.).</li><li>Fraud awareness and basic compliance understanding.</li><li>Multilingual abilities (depending on market needs).</li></ul><span><b>Work Environment</b></span><ul><li>Shift-based role (including weekends/holidays depending on operation).</li><li>Performance-driven environment with strict SLAs.</li><li>Customer-facing support role in a regulated fintech setting.</li></ul><br><p>Location:</p><br><br>JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan <br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Please submit your CV in English and indicate your level of English proficiency.<br> Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.<br> Participation is project-based, not permanent employment.<br> What this opportunity involves While each project involves unique tasks, contributors may: Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims; Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps; Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team; Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers; Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs.<br> chat), and clarity without over-promising.<br> What we look for This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects.<br> Ideally, contributors will have: Degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or any related field; 2+ years of customer service, banking, retail, or financial services experience; Current or recent experience in customer service & support, or banking & financial roles, or adjacent roles; Routing judgment — clear instinct for what is and isn't servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation; QA analyst, call-center trainer, or conversation designer background is a strong positive signal; Strong written English (C1+).<br> How it works Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid Project time expectations For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements.<br> This is an estimate, not a guaranteed workload, and applies only while the project is active.<br> Compensation On this project, contributors can earn up to $50 per hour equivalent , depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise.<br> Please note that other projects on the platform may offer different earning levels based on their requirements.<br></span> </div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Jeeny: Jeeny is a mobile application that eases daily commuting and transportation.<br> By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.<br> We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA.<br> Jeeny was established in 2014 as Easy Taxi.<br> However, in 2016, it was revamped as Jeeny to cater to other services.<br> Currently, we are operational in Saudi Arabia and Jordan.<br> We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.<br> About the Role: As a Customer Service Agent, you will play a crucial role in delivering outstanding customer service to our users.<br> You will be responsible for handling a variety of customer inquiries and providing appropriate solutions or escalating complex issues as necessary.<br> Our ideal candidate should have excellent communication skills, a passion for customer satisfaction, and the ability to work in a fast-paced environment.<br> Responsibilities: Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.<br> Identify and assess customers' needs, and provide appropriate solutions or escalate complex issues to the appropriate department.<br> Keep accurate records of customer interactions, transactions, comments, and complaints.<br> Follow communication procedures, guidelines, and scripts to ensure consistency and quality in customer interactions.<br> Collaborate with other departments to resolve customer issues and provide feedback on recurring problems or patterns.<br> Continuously update knowledge of company products, services, and policies to effectively assist customers.<br> Strive to achieve customer satisfaction and loyalty by exceeding customer expectations.<br> Market competitive salary An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set An environment that encourages you to take ownership and produce excellent outcomes every day.<br> Previous customer service experience or related role preferred.<br> Fresh graduates are also welcome to apply!<br> Excellent verbal and written communication skills in English and Arabic.<br> Strong problem-solving and conflict-resolution abilities.<br> Ability to empathize with and prioritize customer needs.<br> Ability to work effectively in a fast-paced team environment.<br> Good knowledge of Microsoft Office Suite.<br> Flexibility to work in shifts, including evenings, weekends, and holidays.<br></span> </div>
UN
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>The Senior Programme Management Consultant will support the Relief and Social Service Department (RSSD) in the continued implementation of the digital archive initiative. The assignment focuses on programme oversight, coordination, delivery tracking, risk management, and reporting. The programme is already under implementation. Reporting to the Director, RSSD the Consultant will review current progress, identify bottlenecks and delivery risks, coordinate follow-up across project contributors, support management decision-making, and complete the deliverables set out below. The consultant will provide advisory, coordination, planning, monitoring, and reporting support to strengthen programme delivery.<br> Work Location<br>To be negotiated.<br> Expected duration<br>The assignment is expected to be for 12 months, with the possibility of extension subject to programme requirements, satisfactory performance, and availability of funds.<br> Duties and Responsibilities<br>The Senior Programme Management Consultant will support the Relief and Social Service Department (RSSD) in the continued implementation of the digital archive initiative. The assignment focuses on programme oversight, coordination, delivery tracking, risk management, and reporting. The programme is already under implementation. Reporting to the Director, RSSD the Consultant will review current progress, identify bottlenecks and delivery risks, coordinate follow-up across project contributors, support management decision-making, and complete the deliverables set out below. The consultant will provide advisory, coordination, planning, monitoring, and reporting support to strengthen programme delivery. The consultant will: 1) Review the current status of the archive initiative, including workplans, deliverables, timelines, risks, contracts, stakeholder roles, staffing arrangements, and implementation challenges 2) Develop and maintain integrated delivery plans, schedules, risk registers, issue logs, dependency trackers, and reporting tools 3) Provide day-to-day coordination support across RSSD stakeholders, project teams, consultants, vendors, and service providers 4) Track progress regularly, including daily or near-daily follow-up on priority tasks, blockers, dependencies, and pending decisions 5) Identify delays, underperformance, resource gaps, and bottlenecks, recommending corrective action as appropriate 6) Support coordination of archive digitization, reading, validation, verification, metadata, investigative documentation, human verification, research support, and knowledge management activities 7)Track and support completion of the reading and verification of master card-related archive records 8) Support development of a model and completion plan for investigative factsheets 9) Facilitate coordination between archive and research stakeholders and technical or service-provider teams to ensure that tools and systems support RSSD requirements 10)Advise senior management on implementation priorities, risks, resource needs, governance arrangements, and future operating requirements 11) Support governance meetings, stakeholder consultations, donor reporting, budget reviews, procurement planning, and implementation reviews 12) Coordinate with the Communications Specialist, as required, to support dissemination of programme achievements, lessons learned, and knowledge products 13) Monitor programme performance, budget utilization, procurement timelines, vendor performance, milestones, risks, outputs, and deliverables against approved workplans 14) Prepare progress reports, briefing notes, presentations, donor reporting inputs, decision logs, management updates, lessons learned, and recommendations for future phases<br> Qualifications/special skills<br>EDUCATION An advanced university degree (Master's degree or equivalent) in a relevant field is required. A first-level university degree (Bachelor's degree or equivalent) in a relevant field, combined with an additional two years of relevant experience, may be accepted in lieu of an advanced university degree. Professional certification in project or programme management, archives, records management, digital preservation, information governance, or knowledge management is desirable EXPERIENCE A minimum of ten years of progressively responsible experience managing complex archive, research, information management, digitization, knowledge management, records management, or related programmes involving multiple interdependent activities is required Experience coordinating multidisciplinary teams, external service providers, vendors, and consultants across archival, research, operational, information management, or technical functions is required Experience managing programme integration, dependencies, risks, delivery tracking, budgets, contracts, reporting requirements, and stakeholder engagement is required Experience providing day-to-day programme coordination, performance tracking, issue escalation, and corrective action recommendations across complex implementation teams is required Experience supporting donor-funded projects and complex multi-stakeholder initiatives involving international organizations, academic institutions, cultural heritage organizations, development partners, or similar stakeholders is required Experience managing or supporting archival digitization, records validation, human verification, metadata, investigative documentation, research documentation, or structured information extraction processes is highly desirable Experience providing strategic advice to senior management on programme implementation, governance, risk management, financial oversight, and organizational priorities is highly desirable Experience with Human-in-the-Loop processes, data annotation, machine learning-enabled extraction, digital repositories, records management systems, metadata frameworks, or structured factsheet workflows is desirable Experience within the United Nations system, international organizations, or humanitarian and development contexts is desirable TECHNICAL SKILLS Strong programme and project management skills, including experience with complex, multi-stakeholder programmes with interconnected deliverables, is required Advanced proficiency in Microsoft Office applications and project management tools is required Strong knowledge of archive, records management, digitization, validation, verification, metadata, research documentation, or knowledge management processes is required Strong ability to maintain delivery trackers, risk registers, dependency logs, budget monitoring tools, and management reporting products is required Understanding of how digital tools, AI-enabled extraction, machine learning, and Human-in-the-Loop processes can support archive, research, validation, and knowledge management activities is desirable Knowledge of digital repository systems, metadata standards, and international standards in archives, records management, digitization, digital preservation, and information governance is desirable<br> Languages<br>Excellent command of written and spoken English is required.<br> Additional Information<br>The total remuneration for this assignment is fixed and non-negotiable at USD 120,000 per year<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
Confidential
Jordan - Amman
<p><h4>Description<\/h4>\n<p>TheSoul Group is a global media company with over a decade of experience building and operating digital businesses at scale. With a presence across 60 platforms, content distributed in 21 languages, and more than 100 billion monthly views, we have established one of the largest and most operationally sophisticated media footprints in the world. Our remote-first team, spanning 85+ countries, has grown by solving \u2014 at real scale \u2014 the exact organisational and operational challenges most companies struggle with.<\/p>\n<p>That operational depth is the foundation of Valis \u2014 TheSoul Group's brand new business and AI platform for enterprise transformation. Valis is an institutional AI operating layer for mid-market organisations (roughly 200\u20132,000 employees). It sits across a company's systems, runs one shared, org-wide \"brain\" on everything the company knows, and applies encoded operator judgment on every answer \u2014 so the value of AI compounds for the company, not just for individuals using per-seat chatbots.<\/p>\n<p>Valis is already proven in production \u2014 built from real transformation work, encoding operational experience rather than theory \u2014 and we are now scaling its deployment to mid-market companies worldwide.<\/p>\n<p>We are seeking a Client Deployment Lead, AI to embed on-site alongside mid-market CEOs and make their AI-native transformation real on the ground. You work as a tight pod: you on-site owning the CEO relationship and the result and you drive the rollout to a finance-verified outcome, with elite remote engineers shipping the product configuration behind you. Every CEO who watches you land the transformation becomes the proof that wins the next one. This role is the engine of our go-to-market.<\/p>\n<h4>Responsibilities<\/h4>\n<ul>\n<li>Own the client-CEO relationship and the executive steering committee \u2014 as a peer, with real decision rights.<\/li>\n<li>Run the transformation cadence: weekly reviews, monthly finance-verified value reviews, and quarterly business reviews.<\/li>\n<li>Drive a fast, fixed-scope first win on the client's real data, then lead the full rollout (leadership first, then the wider team).<\/li>\n<li>Translate client problems into crisp, build-ready specs for remote engineers; own adoption and sign-off.<\/li>\n<li>Be personally accountable for a finance-verified outcome the client can see in their P&L.<\/li>\n<li>Build a portfolio of 2\u20133 marquee CEO accounts as each engagement matures.<\/li>\n<li>Own end-to-end rollout management \u2014 from kick-off through adoption, sign-off, and handover \u2014 ensuring every phase lands on time and to a measurable outcome.<\/li>\n<li>Codify the method after each deployment so the next one requires less ramp-up.<\/li>\n<\/ul>\n<h4>Requirements<\/h4>\n<ul>\n<li>A track record of owning real outcomes \u2014 you have moved a P&L or shipped a transformation, not just advised on one.<\/li>\n<li>CEO-room presence: ability to sit across from a mid-market CEO as a peer and earn organisational trust quickly.<\/li>\n<li>Technically literate enough to prototype, spec work, and direct engineers \u2014 you shape the solution, you don't wait for one.<\/li>\n<li>You thrive in ambiguity \u2014 operating effectively with incomplete information, shifting requirements, and no fixed playbook.<\/li>\n<li>Willing and energised to be on-site with clients (~30\u201360% travel).<\/li>\n<li>Likely background: top-tier strategy firm (Engagement Manager \u2013 Associate Partner) or a proven in-house transformation operator.<\/li>\n<li>Hands-on experience with AI \/ data tooling is a strong plus.<\/li>\n<\/ul>\n<h4>Benefits<\/h4>\n<ul>\n<li>Compensation: A competitive base calibrated to your market and seniority, plus a performance bonus tied to delivered outcomes.<\/li>\n<li>Equity: Meaningful, founder-tier ownership \u2014 this is the real upside, and it's sized to match.<\/li>\n<li>Authority: Real decision rights and an interim-executive mandate inside the client where granted. You own the result.<\/li>\n<li>Trajectory: A portfolio of marquee CEO relationships and a clear path to Regional GM for MENA.<\/li>\n<li>Location: On-site with the client during deployment (~30\u201360% travel across the MENA region); your home base is flexible.<\/li>\n<\/ul>\n<p><strong>Why AI makes this seat more valuable, not less:<\/strong> Valis automates the coordination, reporting and status layer of a company. This role sits on the other side of that line: CEO trust, judgment under ambiguity, and accountability for a real outcome are exactly what don't automate. As the platform gets stronger, the seat compounds in leverage \u2014 it doesn't erode.<\/p>\n<p>We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.<\/p><\/p><p><\/p>
Confidential
Jordan - Amman
<p><h4>Description<\/h4>\n<p>TheSoul Group is a global media company with over a decade of experience building and operating digital businesses at scale. With a presence across 60 platforms, content distributed in 21 languages, and more than 100 billion monthly views, we have established one of the largest and most operationally sophisticated media footprints in the world. Our remote-first team, spanning 85+ countries, has grown by solving \u2014 at real scale \u2014 the exact organisational and operational challenges most companies struggle with.<\/p>\n<p>That operational depth is the foundation of Valis \u2014 TheSoul Group's brand new business and AI platform for enterprise transformation. Valis is an institutional AI operating layer for mid-market organisations (roughly 200\u20132,000 employees). It sits across a company's systems, runs one shared, org-wide \"brain\" on everything the company knows, and applies encoded operator judgment on every answer \u2014 so the value of AI compounds for the company, not just for individuals using per-seat chatbots.<\/p>\n<p>Valis is already proven in production \u2014 built from real transformation work, encoding operational experience rather than theory \u2014 and we are now scaling its deployment to mid-market companies worldwide.<\/p>\n<p>We are seeking a Client Deployment Lead, AI to embed on-site alongside mid-market CEOs and make their AI-native transformation real on the ground. You work as a tight pod: you on-site owning the CEO relationship and the result and you drive the rollout to a finance-verified outcome, with elite remote engineers shipping the product configuration behind you. Every CEO who watches you land the transformation becomes the proof that wins the next one. This role is the engine of our go-to-market.<\/p>\n<h4>Responsibilities<\/h4>\n<ul>\n<li>Own the client-CEO relationship and the executive steering committee \u2014 as a peer, with real decision rights.<\/li>\n<li>Run the transformation cadence: weekly reviews, monthly finance-verified value reviews, and quarterly business reviews.<\/li>\n<li>Drive a fast, fixed-scope first win on the client's real data, then lead the full rollout (leadership first, then the wider team).<\/li>\n<li>Translate client problems into crisp, build-ready specs for remote engineers; own adoption and sign-off.<\/li>\n<li>Be personally accountable for a finance-verified outcome the client can see in their P&L.<\/li>\n<li>Build a portfolio of 2\u20133 marquee CEO accounts as each engagement matures.<\/li>\n<li>Own end-to-end rollout management \u2014 from kick-off through adoption, sign-off, and handover \u2014 ensuring every phase lands on time and to a measurable outcome.<\/li>\n<li>Codify the method after each deployment so the next one requires less ramp-up.<\/li>\n<\/ul>\n<h4>Requirements<\/h4>\n<ul>\n<li>A track record of owning real outcomes \u2014 you have moved a P&L or shipped a transformation, not just advised on one.<\/li>\n<li>CEO-room presence: ability to sit across from a mid-market CEO as a peer and earn organisational trust quickly.<\/li>\n<li>Technically literate enough to prototype, spec work, and direct engineers \u2014 you shape the solution, you don't wait for one.<\/li>\n<li>You thrive in ambiguity \u2014 operating effectively with incomplete information, shifting requirements, and no fixed playbook.<\/li>\n<li>Willing and energised to be on-site with clients (~30\u201360% travel).<\/li>\n<li>Likely background: top-tier strategy firm (Engagement Manager \u2013 Associate Partner) or a proven in-house transformation operator.<\/li>\n<li>Hands-on experience with AI \/ data tooling is a strong plus.<\/li>\n<\/ul>\n<h4>Benefits<\/h4>\n<ul>\n<li>Compensation: A competitive base calibrated to your market and seniority, plus a performance bonus tied to delivered outcomes.<\/li>\n<li>Equity: Meaningful, founder-tier ownership \u2014 this is the real upside, and it's sized to match.<\/li>\n<li>Authority: Real decision rights and an interim-executive mandate inside the client where granted. You own the result.<\/li>\n<li>Trajectory: A portfolio of marquee CEO relationships and a clear path to Regional GM for MENA.<\/li>\n<li>Location: On-site with the client during deployment (~30\u201360% travel across the MENA region); your home base is flexible.<\/li>\n<\/ul>\n<p><strong>Why AI makes this seat more valuable, not less:<\/strong> Valis automates the coordination, reporting and status layer of a company. This role sits on the other side of that line: CEO trust, judgment under ambiguity, and accountability for a real outcome are exactly what don't automate. As the platform gets stronger, the seat compounds in leverage \u2014 it doesn't erode.<\/p>\n<p>We appreciate your interest in our job opportunities and our company. Our team carefully evaluates each application to identify the most suitable candidates for the role. Due to the high volume of applications received, we may not be able to respond to every applicant. However, if your qualifications align with our requirements, we will contact you to discuss the next steps in the selection process.<\/p><\/p><p><\/p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>Key responsibilities</strong></p>
<ul>
<li>Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement</li>
<li>Handle high account volume efficiently while maintaining strong follow-up and account ownership</li>
<li>Monitor customer health, usage, spend trends, and churn risks proactively</li>
<li>Drive customer retention and reduce churn across the assigned portfolio</li>
<li>Identify expansion and upsell opportunities where relevant</li>
<li>Follow up on low balance, insolvency, inactivity, and contraction-risk accounts</li>
<li>Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns</li>
<li>Ensure customers are utilizing the platform correctly and adopting relevant features</li>
<li>Handle escalations professionally and maintain strong customer communication</li>
<li>Maintain accurate account updates and activity tracking within internal systems and CRM tools</li>
<li>Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts</li>
<li>Contribute to improving customer workflows, operational processes, and customer experience initiatives</li>
</ul>
<p><strong>Qualifications</strong></p>
<ul>
<li>2–5 years of experience in customer success, account management, customer support, sales, or a related customer-facing role</li>
<li>Strong communication and relationship-building skills</li>
<li>Strong organizational and follow-up skills</li>
<li>Ability to efficiently manage and prioritize a high-volume portfolio of accounts</li>
<li>Commercial awareness and ability to identify customer risk and growth opportunities</li>
<li>Ability to work cross-functionally with multiple internal teams</li>
<li>Problem-solving mindset and ability to handle customer escalations calmly</li>
<li>Fluent in English and Arabic</li>
</ul>
<p><strong>Nice-to-have skills</strong></p>
<ul>
<li>Experience working in SaaS, telecom, cloud, or contact center environments</li>
<li>Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools</li>
<li>Understanding of customer retention and revenue metrics</li>
<li>Experience handling operational workflows and customer lifecycle management</li>
<li>Experience working with SMB or scaled customer portfolios</li>
<li>Basic understanding of APIs, telephony, or technical customer workflows is a plus</li>
</ul>
<p><strong>What success looks like in this role</strong></p>
<ul>
<li>Maintaining strong retention across the assigned portfolio</li>
<li>Proactively identifying and reducing churn risks</li>
<li>Efficiently managing a large number of customer accounts without compromising customer experience</li>
<li>Driving customer engagement and platform adoption</li>
<li>Maintaining strong operational discipline and customer follow-up</li>
<li>Supporting revenue growth and protection initiatives across the portfolio</li>
</ul></p><p></p>