CRM specialist Jobs

<p>The GIZ Jordan Project <strong>“Improved Governance for the Support of Reform Projects in Jordan”</strong><strong> (PARtner II)</strong><strong>” </strong>is seeking to hire a&nbsp;“<strong>Public Administration Advisor</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>The project&nbsp;“Improved Governance for the Support of Reform Projects in Jordan” (PARtner II)&nbsp;is commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented from April 2026 to March 2030. The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH will implement the project on behalf of the German government, in partnership with the Prime Ministry of the Government of the Hashemite Kingdom of Jordan.</p> <p>The project builds on its predecessor “PARtner I” and enhances the capacities of the public administration in Jordan. Under the umbrella of the Public Sector Modernization Roadmap and the Economic Modernization Vision, it will continue to support the transformation of the public sector. Aiming at a more efficient, effective public administration which is responsive to citizens’ and businesses’ needs, as well as transparent, evidence-informed decision-making, this project delivers critical support to the wider Jordanian reform agenda.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>University degree in Political Sciences, Public Administration, Economics, Social Sciences, Public Policy, or a comparable field​. An advanced degree is desirable.</li> <li>5 years of professional experience relevant to the duties.</li> <li>In-depth knowledge and practical experience in promoting innovation in the public sector, e.g. related to innovation structures, agile methods, innovation labs, or change management​.</li> <li>Experience in advising governmental institutions, ideally in the context of the ongoing Jordanian public administration reforms – particularly in the areas of service delivery modernization, human resource and organizational development, and quality management in the public sector​.</li> <li>Knowledge of up-to-date approaches to human resources development, including performance appraisal and competency development.​</li> <li>Practical experience in organizational development and in the planning and implementation of capacity development measures in the public sector​.</li> <li>Ability to strategically position reform and innovation topics within a development cooperation context.</li> <li>Strong ability to use ICT tools, and willingness to continuously upskill in the framework of GIZ’s further digitization.</li> <li>Proven ability to work in an intercultural context, ability to work in a politically sensitive context.</li> <li>Strong analytical and drafting skills.</li> <li>Excellent command of English and Arabic (spoken and written).</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Lead the technical, content-related, and organizational implementation of all measures and activities of the Output “Public Service/Public Administration” &nbsp;independently, and in close coordination with external and internal stakeholders</li> <li>Provide technical and strategic advisory to governmental counterparts such as the Services and Public Administration Commission (SPAC), with a focus on SPAC’s extended mandate, organizational development, Human Resources management (performance management, competency-based recruitment, competency development), and innovation in the public sector in particular.​</li> <li>Identify needs, and plan and implement/steer relevant Capacity Development measures, in close cooperation with counterparts such as the Jordan Academy for Government Administration (JAGA).</li> <li>Identify international good practice, prepare lessons learnt, ensure institutional knowledge management, and promote technical exchange internally and externally.</li> <li>Provide support to, and lead independently where requested to, the project’s tasks related to monitoring, evaluation, accountability and learning, reporting, as well as communication and visibility​.</li> <li>Proactively establish and maintain contacts with stakeholders outside (e.g. governmental counterparts, experts and consultants, development partners and third parties) and within GIZ that are relevant to the implementation of the tasks.</li> <li>Provide strategic advisory to decision-makers on the positioning and thematic development of the development cooperation portfolio in the respective thematic area.</li> <li>Support the Head of Project and the other technical staff of the project in the implementation of all other areas of the project.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p><h4>Description</h4> <p>Bank of Jordan, a leading financial institution in Jordan, is seeking a talented and experienced project management engineer to join our team. As a project management engineer at Bank of Jordan, you will play a crucial role in managing and overseeing strategic projects from initiation to successful completion. You will work closely with cross-functional teams to ensure projects are delivered on time, within budget, and to the highest quality standards.</p> <p>At Bank of Jordan, we prioritize excellence, innovation, and continuous improvement. As a project management engineer, you will have the opportunity to contribute to the success of the bank by effectively planning, executing, monitoring, and controlling project activities. If you are a detail-oriented, organized, and results-driven individual with strong project management skills, we invite you to join our team.</p> <h4>Responsibilities</h4> <li>Lead and manage the end-to-end lifecycle of strategic projects, from initiation to successful completion.</li> <li>Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.</li> <li>Create and maintain comprehensive project plans, including schedules, budgets, and resource allocation.</li> <li>Coordinate and collaborate with cross-functional teams to ensure effective project execution and delivery.</li> <li>Monitor project progress, identify and mitigate risks and issues, and take corrective actions as necessary.</li> <li>Prepare and present regular project status reports to senior management and stakeholders.</li> <li>Ensure adherence to project management methodologies, standards, and best practices.</li> <li>Facilitate communication and collaboration among project team members and stakeholders.</li> <li>Continuously monitor and evaluate project performance and implement improvements as needed.</li> <h4>Requirements</h4> <li>Bachelor's degree in engineering, business administration, or a related field.</li> <li>3+ years of experience in project management, preferably in the banking or financial services industry.</li> <li>Strong knowledge and experience in project management methodologies and tools.</li> <li>A certification in project management (PMP) is preferred.</li> <li>Demonstrated ability to successfully lead and manage projects of varying sizes and complexity.</li> <li>Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.</li> <li>Proven track record in delivering projects within scope, budget, and schedule.</li> <li>Strong analytical, problem-solving, and decision-making abilities.</li> <li>Ability to work well under pressure and manage multiple priorities.</li> <li>Proficiency in Microsoft Project or other project management software.</li></p><p></p>

<p><h4>Description</h4> <p>Bank of Jordan, a leading financial institution in Jordan, is seeking a talented and experienced project management engineer to join our team. As a project management engineer at Bank of Jordan, you will play a crucial role in managing and overseeing strategic projects from initiation to successful completion. You will work closely with cross-functional teams to ensure projects are delivered on time, within budget, and to the highest quality standards.</p> <p>At Bank of Jordan, we prioritize excellence, innovation, and continuous improvement. As a project management engineer, you will have the opportunity to contribute to the success of the bank by effectively planning, executing, monitoring, and controlling project activities. If you are a detail-oriented, organized, and results-driven individual with strong project management skills, we invite you to join our team.</p> <h4>Responsibilities</h4> <li>Lead and manage the end-to-end lifecycle of strategic projects, from initiation to successful completion.</li> <li>Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders.</li> <li>Create and maintain comprehensive project plans, including schedules, budgets, and resource allocation.</li> <li>Coordinate and collaborate with cross-functional teams to ensure effective project execution and delivery.</li> <li>Monitor project progress, identify and mitigate risks and issues, and take corrective actions as necessary.</li> <li>Prepare and present regular project status reports to senior management and stakeholders.</li> <li>Ensure adherence to project management methodologies, standards, and best practices.</li> <li>Facilitate communication and collaboration among project team members and stakeholders.</li> <li>Continuously monitor and evaluate project performance and implement improvements as needed.</li> <h4>Requirements</h4> <li>Bachelor's degree in engineering, business administration, or a related field.</li> <li>3+ years of experience in project management, preferably in the banking or financial services industry.</li> <li>Strong knowledge and experience in project management methodologies and tools.</li> <li>A certification in project management (PMP) is preferred.</li> <li>Demonstrated ability to successfully lead and manage projects of varying sizes and complexity.</li> <li>Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.</li> <li>Proven track record in delivering projects within scope, budget, and schedule.</li> <li>Strong analytical, problem-solving, and decision-making abilities.</li> <li>Ability to work well under pressure and manage multiple priorities.</li> <li>Proficiency in Microsoft Project or other project management software.</li></p><p></p>

<p><h4>Description</h4> <p>Lead the design and implementation of enterprise data management frameworks, governance models, policies, standards, and operating procedures. The consultant will work closely with business and IT stakeholders to improve data quality, establish data ownership, ensure regulatory compliance, and maximize the business value of organizational data assets.</p> <h4>Key responsibilities</h4> <ul> <li>Lead enterprise data management and data governance initiatives.</li> <li>Develop data governance frameworks, policies, standards, and procedures.</li> <li>Define data ownership, stewardship, and accountability models.</li> <li>Establish data quality frameworks, KPIs, and monitoring processes.</li> <li>Design metadata management and business glossary structures.</li> <li>Develop master data management (MDM) strategies.</li> <li>Support data catalog implementation and governance.</li> <li>Define data lifecycle management processes.</li> <li>Develop data classification and data retention policies.</li> <li>Assess current-state data maturity and recommend improvements.</li> <li>Conduct data governance workshops with business stakeholders.</li> <li>Support implementation of governance tools and platforms.</li> <li>Ensure compliance with local and international regulations.</li> <li>Prepare executive reports, dashboards, and governance metrics.</li> <li>Mentor data management specialists.</li> </ul> <h4>Requirements</h4> <ul> <li>Enterprise data governance</li> <li>Data quality management</li> <li>Metadata management</li> <li>Master data management (MDM)</li> <li>Data catalog solutions</li> <li>Data lineage</li> <li>Data architecture concepts</li> <li>Data lifecycle management</li> <li>Data modeling fundamentals</li> <li>SQL knowledge</li> <li>BI concepts</li> <li>Data governance platforms (Collibra, Informatica, Microsoft Purview, IBM IGC or equivalent)</li> </ul> <h4>Experience</h4> <ul> <li>7 to 10 years in data management or data governance.</li> <li>Minimum 3 years leading enterprise data governance initiatives.</li> <li>Experience delivering consulting engagements.</li> </ul> <h4>Preferred certifications</h4> <ul> <li>DCAM</li> <li>CDMP</li> <li>DAMA</li> <li>Collibra certification</li> <li>Microsoft Purview certification</li> <li>Informatica certification</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Lead the design and implementation of enterprise data management frameworks, governance models, policies, standards, and operating procedures. The consultant will work closely with business and IT stakeholders to improve data quality, establish data ownership, ensure regulatory compliance, and maximize the business value of organizational data assets.</p> <h4>Key responsibilities</h4> <ul> <li>Lead enterprise data management and data governance initiatives.</li> <li>Develop data governance frameworks, policies, standards, and procedures.</li> <li>Define data ownership, stewardship, and accountability models.</li> <li>Establish data quality frameworks, KPIs, and monitoring processes.</li> <li>Design metadata management and business glossary structures.</li> <li>Develop master data management (MDM) strategies.</li> <li>Support data catalog implementation and governance.</li> <li>Define data lifecycle management processes.</li> <li>Develop data classification and data retention policies.</li> <li>Assess current-state data maturity and recommend improvements.</li> <li>Conduct data governance workshops with business stakeholders.</li> <li>Support implementation of governance tools and platforms.</li> <li>Ensure compliance with local and international regulations.</li> <li>Prepare executive reports, dashboards, and governance metrics.</li> <li>Mentor data management specialists.</li> </ul> <h4>Requirements</h4> <ul> <li>Enterprise data governance</li> <li>Data quality management</li> <li>Metadata management</li> <li>Master data management (MDM)</li> <li>Data catalog solutions</li> <li>Data lineage</li> <li>Data architecture concepts</li> <li>Data lifecycle management</li> <li>Data modeling fundamentals</li> <li>SQL knowledge</li> <li>BI concepts</li> <li>Data governance platforms (Collibra, Informatica, Microsoft Purview, IBM IGC or equivalent)</li> </ul> <h4>Experience</h4> <ul> <li>7 to 10 years in data management or data governance.</li> <li>Minimum 3 years leading enterprise data governance initiatives.</li> <li>Experience delivering consulting engagements.</li> </ul> <h4>Preferred certifications</h4> <ul> <li>DCAM</li> <li>CDMP</li> <li>DAMA</li> <li>Collibra certification</li> <li>Microsoft Purview certification</li> <li>Informatica certification</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Posting End Date<br> <br> 09-Aug-2026<br> <br> Duration<br> <br> 12 months<br> <br> Duty Station(s)<br> <br> Amman, Jordan<br> <br> Role Purpose The Associate Construction Management Engineer supports the procurement, planning, implementation and implementation supervision, and monitoring of the construction projects. The role assists in ensuring that construction activities are executed in accordance with design specifications, quality standards, timelines and safety requirements. The incumbent also supports the review of technical drawings including soft and hard landscaping, shop drawings, material submittals, and other technical documents submitted by the designer and contractor to ensure compliance with the approved designs, technical specifications, and quality standards. supports provision of on-site technical supervision and oversight, supervision of works, contractor management, stakeholder coordination, and effective reporting, documentation and compliance with UNOPS and donor/partner standards<br> <br> Functions / Key Results Expected<br> <br> 1.Technical Assistance and Construction Oversight<br> <br> •Provide inputs on project work plans, drawings and specifications during design and procurement stages.<br> •Monitor and supervise on-site construction activities to ensure compliance with design standards, technical specifications and contractual obligations.<br> •Conduct quality inspections, verify material compliance, and monitor safety and environmental standards in line with UNOPS health, safety, social and environment (HSSE) requirements.<br> •Support the resolution of technical and operational issues in coordination with contractors and the project manager.<br> •Verify contractor progress, prepare and review Interim Payment Certificates (IPCs), and ensure accurate documentation for disbursement.<br> •Review variation orders and cost claims, ensuring technical accuracy and value for money.<br> •Support the timely delivery of site progress reports, updates and documentation of construction milestones.<br> <br> 2.Stakeholder Coordination and Communication<br> <br> •Maintain regular coordination with end-users, contractors, consultants and local authorities to ensure smooth project implementation.<br> •Organize and participate in project meetings, prepare minutes, track action items and follow up on progress.<br> •Support the project manager in facilitating effective communication among all project stakeholders.<br> •Assist in maintaining good relationships with project neighbours and communities to promote smooth project execution.<br> <br> 3.Monitoring, Quality Assurance and Reporting<br> <br> •Monitor progress and report deviations against approved schedules and work plans.<br> •Work with contractors to provide regular updates on inspection and testing plans.<br> •Assist in inspecting and reporting on works in progress, ensuring adherence to quality benchmarks and specifications.<br> •Assist in preparing technical and progress reports highlighting key achievements, delays, risks and financial updates.<br> •Conduct site visits and prepare inspection or field visit reports for review by the project manager.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Skills Communication, Construction Management, Engineering, Infrastructure, Logistics Management, Site Supervision.<br> <br> Education Requirements<br> <br> Required<br> <br> •Secondary school (or equivalent) with 6 years of relevant experience OR<br> •Bachelor’s degree (or equivalent) in Civil Engineering, Landscape Architecture, Construction Management or related disciplines with 2 years of relevant experience is required<br> <br> Desired<br> <br> •Experience in construction/implementation of urban and landscape spaces.<br> •Experience in hydroponic/aquaponics<br> •A recognized professional certification or membership in a civil, engineering association, at the national, is desirable<br> <br> Experience Requirements<br> <br> Required<br> <br> •Relevant experience working in urban space and landscaping implementation and construction, site supervision or infrastructure project management or similar fields.<br> •Relevant experience in hydroponics and aquaponics, implementation of community gardens<br> •Experience in quality control, monitoring and reporting within construction projects is required.<br> •Demonstrable proficiency in the use of collaboration and productivity tools (e.g. MS Office, G-Suite, etc) and web-based management systems are required.<br> <br> Desired<br> <br> •Experience of working in multicultural environments or UN system organizations in a developing country is desired.<br> •Experience in project documentation, report writing and technical communication is desired.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Posting End Date<br> <br> 09-Aug-2026<br> <br> Duration<br> <br> 12 months<br> <br> Duty Station(s)<br> <br> Amman, Jordan<br> <br> Role Purpose The Associate Construction Management Engineer supports the procurement, planning, implementation and implementation supervision, and monitoring of the construction projects. The role assists in ensuring that construction activities are executed in accordance with design specifications, quality standards, timelines and safety requirements. The incumbent also supports the review of technical drawings including soft and hard landscaping, shop drawings, material submittals, and other technical documents submitted by the designer and contractor to ensure compliance with the approved designs, technical specifications, and quality standards. supports provision of on-site technical supervision and oversight, supervision of works, contractor management, stakeholder coordination, and effective reporting, documentation and compliance with UNOPS and donor/partner standards<br> <br> Functions / Key Results Expected<br> <br> 1.Technical Assistance and Construction Oversight<br> <br> •Provide inputs on project work plans, drawings and specifications during design and procurement stages.<br> •Monitor and supervise on-site construction activities to ensure compliance with design standards, technical specifications and contractual obligations.<br> •Conduct quality inspections, verify material compliance, and monitor safety and environmental standards in line with UNOPS health, safety, social and environment (HSSE) requirements.<br> •Support the resolution of technical and operational issues in coordination with contractors and the project manager.<br> •Verify contractor progress, prepare and review Interim Payment Certificates (IPCs), and ensure accurate documentation for disbursement.<br> •Review variation orders and cost claims, ensuring technical accuracy and value for money.<br> •Support the timely delivery of site progress reports, updates and documentation of construction milestones.<br> <br> 2.Stakeholder Coordination and Communication<br> <br> •Maintain regular coordination with end-users, contractors, consultants and local authorities to ensure smooth project implementation.<br> •Organize and participate in project meetings, prepare minutes, track action items and follow up on progress.<br> •Support the project manager in facilitating effective communication among all project stakeholders.<br> •Assist in maintaining good relationships with project neighbours and communities to promote smooth project execution.<br> <br> 3.Monitoring, Quality Assurance and Reporting<br> <br> •Monitor progress and report deviations against approved schedules and work plans.<br> •Work with contractors to provide regular updates on inspection and testing plans.<br> •Assist in inspecting and reporting on works in progress, ensuring adherence to quality benchmarks and specifications.<br> •Assist in preparing technical and progress reports highlighting key achievements, delays, risks and financial updates.<br> •Conduct site visits and prepare inspection or field visit reports for review by the project manager.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Skills Communication, Construction Management, Engineering, Infrastructure, Logistics Management, Site Supervision.<br> <br> Education Requirements<br> <br> Required<br> <br> •Secondary school (or equivalent) with 6 years of relevant experience OR<br> •Bachelor’s degree (or equivalent) in Civil Engineering, Landscape Architecture, Construction Management or related disciplines with 2 years of relevant experience is required<br> <br> Desired<br> <br> •Experience in construction/implementation of urban and landscape spaces.<br> •Experience in hydroponic/aquaponics<br> •A recognized professional certification or membership in a civil, engineering association, at the national, is desirable<br> <br> Experience Requirements<br> <br> Required<br> <br> •Relevant experience working in urban space and landscaping implementation and construction, site supervision or infrastructure project management or similar fields.<br> •Relevant experience in hydroponics and aquaponics, implementation of community gardens<br> •Experience in quality control, monitoring and reporting within construction projects is required.<br> •Demonstrable proficiency in the use of collaboration and productivity tools (e.g. MS Office, G-Suite, etc) and web-based management systems are required.<br> <br> Desired<br> <br> •Experience of working in multicultural environments or UN system organizations in a developing country is desired.<br> •Experience in project documentation, report writing and technical communication is desired.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Org. Setting and Reporting<br>The position is located in the Office of the Special Envoy of the Secretary General for Yemen (OSESGY). The incumbent will be based in Amman, Jordan and will report to the Chief of Unit, Procurement.<br> Responsibilities<br>Within the limits of delegated authority, the Contracts Management Officer will be responsible for performing the following duties: • Plans and manages all contractual aspects of a procurement project; • Establishes and maintain work programme and schedules for on-going contracts and newly planned ones. • Maintains effective relations with contractors and service providers. • Supports the development and implementation of operational plans, standard operating procedures (SOPs), initiatives and projects relating to contract compliance and performance management; • Supports the procurement process including providing input to statement of works/requirements (including articulation of performance standards and Key Performance Indicators), assist in the development of technical evaluation criteria and guidance during contract drafting. • Develops a quality assurance plan to provide a systematic method to evaluate services and products. • Participates in the development of contract risk assessments and risk management plans, including mitigating measures; • Develops contract compliance checklists and implementation plans. • Participates in the assessment of contractor performance, including advice and action to address instances of poor performance and/or non-compliance with contractual obligations. • Oversees the adherence to contractual agreements for material, equipment and production costs, performance requirements and delivery schedules by periodic and ad hoc checks. Recommends amendments and extensions of the contracts and advise affected parties on contractual rights and obligations. • Initiates contract close outs including identifying, documenting and disseminating best practices and lessons learned and securing the final contractor performance assessment. ensure the enforcement of UN contracts in consultation with the Supply Section, Contract Administration Unit at UNHQs, as appropriate, and liaising with other Departments on handling of claims and disputes, demanding specific performance, claiming against warranties, and other contractual remedies; • Supports the Procurement Unit in resolving within the terms and conditions of the contract of conflicts/performance issues arising in cases of poor performance or non-compliance with contractual obligation by either party to the contract; • Drafts relevant audit responses relevant to contract management in the mission or review any other audit responses that may have aspects purporting to the mission contract management; • Maintains electronic and hardcopy files and records to ensure proper accountability; • Implements work program; • Performs other related duties as required.<br> Competencies<br>Professionalism: Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client.<br> Education<br>High School diploma or equivalent is required. A first-level university degree in combination with 5 (five) years of qualifying experience may be accepted.<br> Job - Specific Qualification<br>Technical training or vocational certificate in Procurement and/or Contracts Management is desirable. Certificate of completion of CIPS Procurement at level 4 is required. (Certificate of completion to be attached). <br> Work Experience<br>At least ten (10) years of progressively responsible experience in contract/quality administration is required. Experience with regards to supply and management is required. Experience providing services to or in a field operation of the United Nations Common System or a comparable international organization is desirable. A minimum of (10) ten years of progressively responsible experience in supply chain, contract management, and/or procurement of global service contracts or related field, with demonstrated expertise in drawdown, liquidation, closure activities is required. Working experience in ERP system such as SAP (UMOJA) is required. Experience in data analytics is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview or informal interview.<br> Special Notice<br>• This position is temporarily available for 364 days. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. • While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. • Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station. • This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15. • Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. • Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. Please note that pursuant to the Staff selection system policy (ST/AI/2025/2): (1) Applicants for positions in the Field Service category cannot be of the nationality of the country where the position is located, and (2) Applicants for positions in the Professional and higher categories in a mission, field operation, or resident coordinator’s office cannot be of the nationality of the country where the position is located. For currently serving staff of a United Nations Common System organization, only the UN-recognized nationality will be considered for the purposes of these restrictions.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section ‎2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>UNICEF was established in 1946 to supply emergency relief to millions of children suffering in the aftermath of World War II. The organization still functions to ease the suffering of millions of children in emergency situations across the world. UNICEF also focuses on the protection and promotion of child rights, working for the survival, protection, education and healthy development of every child.</p><p><br></p><p>UNICEF has worked in Jordan since 1952 to promote and protect the rights of children. In the following decades, significant progress has been achieved for children. Since the beginning of the Syrian crisis in 2013, UNICEF has significantly increased its operation to respond to the challenges faced by both refugee children and those in the communities where they live.</p><p><br></p><p>Building on the lessons learned from this emergency response, UNICEF Jordan moved to a vulnerability approach in 2018 - supporting interventions that target the most vulnerable children in the country, regardless of their nationality.</p><p>Context</p><p>UNICEF Jordan Country Office (JCO) is currently in the fourth year of its Country Programme Cycle (2023–2027), a period marked by continuous efforts to support targeted interventions and mainstreaming in gender equality and adolescent girl empowerment across programming and institutional work. Guided by a Gender &amp; Disability Action Plan (2025-27) and a Gender Programmatic Review (completed in October 2025), JCO has invested in building gender capacity, establishing a well-staffed team, and aligning its interventions with UNICEF’s global Gender Action Plan (GAP 2022–2025), the Strategic Plan (2022–2025), and positioned itself for alignment to the current UNICEF Strategic Plan (2026–2029) and Gender Equality Plan (2026-29). UNICEF JCO needs to continue to strengthen a robust knowledge management system as a core strategy to advance its work on gender and disability inclusion. UNICEF JCO is looking for a young volunteer, passionate for gender equality and inclusion outcomes, willing to learn and develop, with strong documentation and communication skills.</p><p><br></p><p>Additional Information:</p><p><br></p><p>National UN Associate Volunteers in Jordan are entitled to (short-term benefit package applies for this assignment):</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 916.06;</p><p>• Insurance coverage for service-incurred accidents</p><p><br></p><p>Task description</p><p>Under the direct supervision of the International Gender Programme Specialist or his/her designated mandated representative(s), the National UN Volunteer Gender Knowledge Management Assistant will undertake tasks in the following key areas:</p><p><br></p><p>1) Strengthen Gender and Disability Team Documentation and Communication work:</p><p><br></p><p>o Collate and maintain AI-generated monthly Gender &amp; Disability focal point meetings and upload in SharePoint knowledge repository.</p><p>o Maintain documentation of case studies on Gender and Disability work in development and humanitarian context (including UNICEF and</p><p>implementing partner work).</p><p>o Support editing, formatting, and documentation of knowledge products.</p><p>o Support organizing and documentation of internal Brown Bag and staff capacity building sessions in gender and disability.</p><p>o Document external gender related training and/or advocacy work undertaken by the Gender and Disability team e.g., Women-led CSOs training.</p><p>o Update and maintain the Jordan Country Office Gender and Disability SharePoint site.</p><p>o Assist in producing flyers, visibility materials for internal and external dissemination, as required.</p><p>o Assist in strengthening the Jordan country office public website with Communication and Gender and Disability Team.</p><p>o Assist in convening internal and external technical meetings, including logistics and administrative work.</p><p>o Undertake any other knowledge management task assigned by the supervisor.</p><p><br></p><p>2) Map, collate and co-create gender equality and disability knowledge products for internal and external dissemination:</p><p><br></p><p>o Assist in identifying evidence-based good practice programming on gender responsive and transformative programming.</p><p>o Assist in the knowledge management of technical gender programming work, undertaken by various programme sectors.</p><p>o Assist in producing evidence-based knowledge products together with the Gender and Disability Team. e.g., technical briefs, checklists in</p><p>user-friendly formats.</p><p><br></p><p>application deadline is on 02 August 2026</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>1 month</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>1 month</p><p>Languages</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Communications, Journalism, Public Relations, International Development, Gender Studies, Disability Studies, Social Sciences, Development Studies, Knowledge Management, Public Administration, or another relevant field.</p><p>Competencies and values</p><p>• Accountability and Integrity</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p><br></p><p>Skills and experience</p><p>1 month and up to 3 years of relevant work in assisting with documentation, digital communication, and dissemination work through volunteering and/ or paid job.</p><p><br></p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills.</p><p>• Accuracy and professionalism in document production and editing.</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development.</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment.</p><p>• Self-motivated, ability to work; ability to work with tight deadlines.</p><p>• Sound security awareness.</p><p>• Have affinity with or interest in gender and inclusion, volunteerism as a mechanism for durable development, and the UN system.</p><p>Area(s) of expertise</p><p>Communication, advocacy, public information, Community development</p><p><br></p></div>

<p><h4>Essential responsibilities:</h4> <p>The designee is responsible for maintaining situational awareness of airfield activities and overall responsibility for AMOPS section while on duty to provide a safe, efficient, and effective airfield environment for aircraft operations. The designee performs airfield inspections and checks for safety and compliance with planning and design criteria. Plans, organizes, and directs airfield activities to include airfield construction/repairs, airfield driving program, ice/snow removal operations, bird/wildlife control, etc. Procures, maintains, and produces information on safe operation of aircraft through the national and international airspace system such as flight information publications, aeronautical charts and maps, NOTAM, local airfield and navigational aid status, and weather information. Process domestic and international flight plans. Coordinates with base agencies to meet aircrew requirements for billeting, messing, refueling, transportation, and transient aircraft maintenance.</p> <h4>Minimum position knowledge, skills, and abilities required:</h4> <p>Graduate of an approved DoD/Airfield Managers course or equivalent and aviation related experience as aircrew/dispatcher/flight follower with a 14 CFR Part 121 or 14 CFR Part 135 operator.</p> <p>Four (4) years of experience to include the following:</p> <ul> <li>Duties including supervision and coordination between air-traffic control and maintenance personnel, dispatching, implementing and enforcing airfield safety procedures;</li> <li>Monitoring and maintaining flight records;</li> <li>Applying knowledge of weather information, flight plan processing, flight following procedures, tracking aircraft movements, managing wildlife on and around airfield grounds, and implementing bird aircraft strike hazard procedures;</li> <li>Coordinating airfield maintenance and construction projects;</li> <li>Coordinating hazardous cargo and live fire devices, responding to aircraft emergencies, and conducting airfield inspections in accordance with AFMAN 13-204v2.</li> </ul> <p>Requirements IAW AFMAN 13-204v1 Chapter 7 and AFMAN 13-24v2 Chapter 2.</p> <p>Must have or be able to obtain/maintain a US Government Secret Clearance. Note: US citizenship is required to obtain a Secret Clearance.</p> <p>Must be able to pass a CENTCOM MOD 18 Medical Exam.</p> <h4>Compensation details:</h4> <p>$110,000</p> <p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p> <h4>Benefits overview:</h4> <p>Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p> <ul> <li>Health, dental, and vision insurance</li> <li>Paid time off and holidays</li> <li>Retirement benefits (including 401(k) matching)</li> <li>Educational reimbursement</li> <li>Parental leave</li> <li>Employee stock purchase plan</li> <li>Tax-saving options</li> <li>Disability and life insurance</li> <li>Pet insurance</li> </ul> <p>Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</p> <h4>Original posting:</h4> <p>04/30/2026 - Until filled</p> <p>Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.</p> <p>Amentum is proud to be an equal opportunity employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.</p></p><p></p>

<p>Customer service&nbsp;<br><br><br>We are looking for a Customer Service Representative to handle customer inquiries, provide support, and ensure a positive customer experience.&nbsp;<br><br>Responsibilities:&nbsp;<br><br>Respond to customer inquiries through phone, email, or other communication channels.&nbsp;<br>Handle customer complaints and resolve issues efficiently.&nbsp;<br>Provide accurate information about products and services.&nbsp;<br>Follow up with customers and ensure their needs are met.&nbsp;<br>Maintain accurate records of customer interactions.&nbsp;<br><br>Requirements:&nbsp;<br><br>Previous experience in customer service is preferred.&nbsp;<br>Good communication and problem-solving skills.&nbsp;<br>Ability to work under pressure.&nbsp;<br>Good computer skills.&nbsp;<br>Customer-focused and professional attitude.&nbsp;<br>&nbsp;</p>

<p><h4>Description</h4> <p>Execute the product roadmap by leading the development of new products and services. This includes:</p> <ul> <li>Designing comprehensive Business Requirements Documents (BRDs) and implementing the necessary UI/UX to effectively communicate ideas to relevant stakeholders.</li> <li>Identifying and documenting technical and business requirements and translating them into clear deliverables for the technical development teams.</li> <li>Managing performance analysis, issue troubleshooting, and executing continuous improvement initiatives.</li> <li>Assisting the Quality Assurance (QA) team in preparing and executing proper test cases to ensure the delivery of high-quality outputs.</li> <li>Participating in and supporting the implementation of various product development projects within the department.</li> </ul> <h4>Responsibilities</h4> <ul> <li>Conduct market research, examining new trends and technologies to suggest innovative ideas, as well as forecast analysis, collecting data about market segments preferences, demands, and penetration strategies.</li> <li>Research and analyze competitors’ products, services, and offers to understand Zain cash’s position related to the business marketing segment.</li> <li>Translate feedback into functional requirements by gathering customer feedback and requirements in the business marketing segment from customer care (operation), sales departments, as well as other external sources, and subsequently utilize customer feedback in improving products and service levels to ensure customer satisfaction.</li> <li>Identify the technical requirements for each current or new product and ensure that product initiatives provide added value to the business.</li> <li>Prepare concepts for new products, services, and initiatives, which include a description of their characteristics and requirements, and subsequently translate the product features to technical terms and communicate them to concerned parties and related systems and applications such as Mobile App, Core system, CRM, to guarantee functionality and seamless delivery of services.</li> <li>Support UAT and testing process by participating in designing testing scenarios, performing tests, and troubleshooting for existing and newly developed products including pre-launch testing to guarantee product technical functionality, and monitor product performance throughout the product life cycle.</li> <li>Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs, and others.</li> <li>Ensure project compliance with legal and regulatory terms and regulations during project development and project life cycle with coordination with concerned parties.</li> <li>Provide sales and customer care with support, training, and direction in matters regarding Mobile Money products.</li> <li>Monitor the Key Performance Indicators (KPIs), and develop periodic reports which include KPI results, gap analysis for targets and results, etc.</li> <li>Perform other duties related to the job as assigned by the direct manager.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, finance, marketing, or a related field.</li> <li>4-5 years of experience in product management with a focus on card products, preferably within fintech or banking sectors.</li> <li>Strong understanding of card payment ecosystems, including networks and regulatory requirements.</li> <li>Proven experience in product lifecycle management, market analysis, and developing go-to-market strategies.</li> <li>Excellent communication, leadership, and stakeholder management skills.</li> <li>Ability to work collaboratively in a fast-paced and dynamic environment.</li> <li>Professional certifications in Agile and Scrum methodologies are preferred, such as: <br>PMI Agile Certified Practitioner (PMI-ACP) <br>Certified ScrumMaster (CSM) <br>Professional Scrum Master (PSM) <br>Professional Scrum Product Owner (PSPO) </li> </ul> <h4>Preferred Skills</h4> <ul> <li>Market research.</li> <li>User feedback analysis.</li> <li>Requirements gathering.</li> <li>Feature prioritization.</li> <li>Product roadmap understanding.</li> <li>Testing and feedback.</li> <li>Attention to detail.</li> <li>Time management.</li> <li>Ownership mentality.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Execute the product roadmap by leading the development of new products and services. This includes:</p> <ul> <li>Designing comprehensive Business Requirements Documents (BRDs) and implementing the necessary UI/UX to effectively communicate ideas to relevant stakeholders.</li> <li>Identifying and documenting technical and business requirements and translating them into clear deliverables for the technical development teams.</li> <li>Managing performance analysis, issue troubleshooting, and executing continuous improvement initiatives.</li> <li>Assisting the Quality Assurance (QA) team in preparing and executing proper test cases to ensure the delivery of high-quality outputs.</li> <li>Participating in and supporting the implementation of various product development projects within the department.</li> </ul> <h4>Responsibilities</h4> <ul> <li>Conduct market research, examining new trends and technologies to suggest innovative ideas, as well as forecast analysis, collecting data about market segments preferences, demands, and penetration strategies.</li> <li>Research and analyze competitors’ products, services, and offers to understand Zain cash’s position related to the business marketing segment.</li> <li>Translate feedback into functional requirements by gathering customer feedback and requirements in the business marketing segment from customer care (operation), sales departments, as well as other external sources, and subsequently utilize customer feedback in improving products and service levels to ensure customer satisfaction.</li> <li>Identify the technical requirements for each current or new product and ensure that product initiatives provide added value to the business.</li> <li>Prepare concepts for new products, services, and initiatives, which include a description of their characteristics and requirements, and subsequently translate the product features to technical terms and communicate them to concerned parties and related systems and applications such as Mobile App, Core system, CRM, to guarantee functionality and seamless delivery of services.</li> <li>Support UAT and testing process by participating in designing testing scenarios, performing tests, and troubleshooting for existing and newly developed products including pre-launch testing to guarantee product technical functionality, and monitor product performance throughout the product life cycle.</li> <li>Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs, and others.</li> <li>Ensure project compliance with legal and regulatory terms and regulations during project development and project life cycle with coordination with concerned parties.</li> <li>Provide sales and customer care with support, training, and direction in matters regarding Mobile Money products.</li> <li>Monitor the Key Performance Indicators (KPIs), and develop periodic reports which include KPI results, gap analysis for targets and results, etc.</li> <li>Perform other duties related to the job as assigned by the direct manager.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, finance, marketing, or a related field.</li> <li>4-5 years of experience in product management with a focus on card products, preferably within fintech or banking sectors.</li> <li>Strong understanding of card payment ecosystems, including networks and regulatory requirements.</li> <li>Proven experience in product lifecycle management, market analysis, and developing go-to-market strategies.</li> <li>Excellent communication, leadership, and stakeholder management skills.</li> <li>Ability to work collaboratively in a fast-paced and dynamic environment.</li> <li>Professional certifications in Agile and Scrum methodologies are preferred, such as: <br>PMI Agile Certified Practitioner (PMI-ACP) <br>Certified ScrumMaster (CSM) <br>Professional Scrum Master (PSM) <br>Professional Scrum Product Owner (PSPO) </li> </ul> <h4>Preferred Skills</h4> <ul> <li>Market research.</li> <li>User feedback analysis.</li> <li>Requirements gathering.</li> <li>Feature prioritization.</li> <li>Product roadmap understanding.</li> <li>Testing and feedback.</li> <li>Attention to detail.</li> <li>Time management.</li> <li>Ownership mentality.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Own and execute the cards product roadmap by leading the end-to-end development of card products. This includes:</p> <ul> <li>Designing comprehensive business requirements documents (BRDs) and collaborating on UI/UX to effectively communicate card product concepts to stakeholders across technology, operations, and business teams.</li> <li>Identifying and documenting card-specific technical and business requirements covering systems such as the card management system (CMS), mobile app, core banking/wallet, and payment schemes and translating them into clear deliverables for technical teams.</li> <li>Managing card product performance analysis, issue troubleshooting (including decline rates, authorization failures, and dispute trends), and executing continuous improvement initiatives.</li> <li>Supporting the QA team in preparing and executing test cases that cover the full card flow.</li> <li>Leading cross-functional collaboration across customer care, sales, compliance, and technology to ensure successful card product launches and ongoing lifecycle management.</li> <li>Managing the product backlog, sprint planning, and release coordination to ensure timely and quality delivery of card product initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Conduct market research on card trends such as contactless, tokenization, virtual cards, installment plans, and rewards to identify growth opportunities and inform penetration strategies.</li> <li>Analyze competitor card offerings across features, fees, credit limits, and UX to assess the company's competitive position.</li> <li>Gather customer feedback from care, sales, and user research to identify friction points across the card journey and translate them into prioritized functional requirements.</li> <li>Define technical requirements for prepaid and credit card initiatives, ensuring correct integration with card management system, core banking/wallet, mobile app, credit engine, and payment schemes.</li> <li>Develop concepts for new card features and communicate requirements to all concerned teams.</li> <li>Lead UAT for card releases, covering the full transaction lifecycle: authorization, clearing, settlement, chargebacks, balance and credit limit enforcement, card management, and card expiry.</li> <li>Ensure all card initiatives comply with scheme rules, consumer regulations, and central bank requirements, in coordination with all relevant stakeholders.</li> <li>Provide sales and customer care with training and direction on card features, issuance, credit limit management, billing, dispute handling, and card controls.</li> <li>Monitor cards KPIs and deliver periodic performance reports with gap analysis and recommendations.</li> <li>Perform other duties as assigned by the direct manager.</li> </ul> <h4>Qualifications and Education Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, information technology, business information systems, management information systems, engineering, or a related field.</li> <li>4–6 years of product management experience, with at least 2 years directly managing prepaid and/or credit card products within a fintech, bank, or mobile money environment.</li> <li>PMI-ACP, CSM, or PSM (one required).</li> <li>PSPO or CSPO (preferred).</li> </ul> <h4>Benefits</h4> <ul> <li>Stakeholder management and cross-functional collaboration.</li> <li>Data analysis and KPI-driven decision making.</li> <li>Written and verbal communication across technical and business audiences.</li> <li>Attention to detail in compliance-sensitive environments.</li> <li>Ownership mentality with a bias toward action.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Own and execute the cards product roadmap by leading the end-to-end development of card products. This includes:</p> <ul> <li>Designing comprehensive business requirements documents (BRDs) and collaborating on UI/UX to effectively communicate card product concepts to stakeholders across technology, operations, and business teams.</li> <li>Identifying and documenting card-specific technical and business requirements covering systems such as the card management system (CMS), mobile app, core banking/wallet, and payment schemes and translating them into clear deliverables for technical teams.</li> <li>Managing card product performance analysis, issue troubleshooting (including decline rates, authorization failures, and dispute trends), and executing continuous improvement initiatives.</li> <li>Supporting the QA team in preparing and executing test cases that cover the full card flow.</li> <li>Leading cross-functional collaboration across customer care, sales, compliance, and technology to ensure successful card product launches and ongoing lifecycle management.</li> <li>Managing the product backlog, sprint planning, and release coordination to ensure timely and quality delivery of card product initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Conduct market research on card trends such as contactless, tokenization, virtual cards, installment plans, and rewards to identify growth opportunities and inform penetration strategies.</li> <li>Analyze competitor card offerings across features, fees, credit limits, and UX to assess the company's competitive position.</li> <li>Gather customer feedback from care, sales, and user research to identify friction points across the card journey and translate them into prioritized functional requirements.</li> <li>Define technical requirements for prepaid and credit card initiatives, ensuring correct integration with card management system, core banking/wallet, mobile app, credit engine, and payment schemes.</li> <li>Develop concepts for new card features and communicate requirements to all concerned teams.</li> <li>Lead UAT for card releases, covering the full transaction lifecycle: authorization, clearing, settlement, chargebacks, balance and credit limit enforcement, card management, and card expiry.</li> <li>Ensure all card initiatives comply with scheme rules, consumer regulations, and central bank requirements, in coordination with all relevant stakeholders.</li> <li>Provide sales and customer care with training and direction on card features, issuance, credit limit management, billing, dispute handling, and card controls.</li> <li>Monitor cards KPIs and deliver periodic performance reports with gap analysis and recommendations.</li> <li>Perform other duties as assigned by the direct manager.</li> </ul> <h4>Qualifications and Education Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, information technology, business information systems, management information systems, engineering, or a related field.</li> <li>4–6 years of product management experience, with at least 2 years directly managing prepaid and/or credit card products within a fintech, bank, or mobile money environment.</li> <li>PMI-ACP, CSM, or PSM (one required).</li> <li>PSPO or CSPO (preferred).</li> </ul> <h4>Benefits</h4> <ul> <li>Stakeholder management and cross-functional collaboration.</li> <li>Data analysis and KPI-driven decision making.</li> <li>Written and verbal communication across technical and business audiences.</li> <li>Attention to detail in compliance-sensitive environments.</li> <li>Ownership mentality with a bias toward action.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>POSITION PROFILE U</b>nder the supervision of IMPACT s Research Manager, the Senior Information Management Officer (SIMO) will lead on the aggregation of service and infrastructure mapping from response partners across the Gaza Strip. In coordination with Acted, UNDP and UN Habitat, the SIMO will be responsible for identifying valuable service and infrastructure data from local, national and international actors as well as UN Agencies in order to provide a comprehensive overview of ongoing humanitarian programming across the Strip. This role offers a unique opportunity to directly contribute to the response s effectiveness by supporting evidence-based planning and coordination. The IMO is expected to engage independently with partners and be confident articulating objectives to a range of audiences. The position requires strong technical skills in data management and analysis, excellent coordination and communication abilities, and a flexible, solutions-oriented mindset. An <b>interest </b>in humanitarian coordination and contextual developments in oPt is strongly preferred.</p><p>&nbsp; <b>RESPONSIBILITIES </b>The Senior Information Management Officer s responsibilities include: Co-ordination and planning • Engage clusters, INGOs, NNGOs and CSOs to generate support and buy in for the service and infrastructure mapping • Generate an understanding of the information landscape within oPt actors, identifying which organisation or cluster has data on which services and infrastructure • Engage other coordinating bodies such as OCHA and act as IMPACT focal point across early recovering information management discussions • Promote the use of inter-operable technologies among partners; • Provide information outputs in the local language wherever feasible. • Receive data from partner organisations Data quality control • Generate sectoral specific data quality standards, working with information management officers in partner organisations to understand sector specific data quality requirements and document them • Generate data quality scripts to assess incoming data for quality issues • Generate shared data standards, including naming, data formatting and data taxonomies (for the standard naming of e.g. health care facility types across organizations) • Generate data quality key performance indicators • Work with partner organisations to address issues with the data they have provided • Promote data quality standards across partner organisations and build a culture of data integrity and accuracy within the response. Data visualization • Visualise the GIS and structured data shared by partners in a dashboard (using common data visualsation tools, e.g. R Shiny or PowerBI) • Ensure coherent style and design across the dashboard • Facilitate analysis through the dashboard user interface • Collaborate with UN Habitat, Acted and UNDP to ensure data visualisations align to their needs The Information Management Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners, or collected during his/her assignment with IMPACT. REQUIREMENTS • Excellent academic qualifications, including a Master s degree in relevant discipline (such maths and statistics, information science, geography), or an equivalent combination of relevant training and experience in humanitarian related activities in disaster or conflict situation; • 4 years of relevant working experience in a humanitarian setting, such as information management, GIS, monitoring and evaluation, research design and analysis, etc.; • Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities; • Knowledge of the humanitarian community, specifically with regards to inter-agency coordination; • Experience in the context of partnership building and consensual decision-making; • Proven ability to conceptualize, develop, plan monitor and evaluate IM in relation to programming, as well as to teach skills and build team capacity; • Excellent writing, communication and negotiation skills; ability to prepare clear and concise reports; • Understanding of different data collection methodologies and their strengths and weaknesses, to be able to assess quality/reliability of secondary sources and to advice on potential areas of improvement; • Ability to compile, triangulate and holistically analyse diverse and large datasets; • Experience with handling confidential and sensitive data and demonstrated; • Ability to work effectively and harmoniously in a team and in the inter-agency context with colleagues from a variety of cultures and professional backgrounds; • Resilience, stress tolerance and ability to work under difficult conditions; • Fluently spoken and written English is mandatory. Arabic an asset; • Data capture and analysis : • MS Excel (Essential) : Ability to create macros; Strong knowledge of statistical, conditional, and text-based functions; • Web Design (Asset): HTML, PHP, ASP; Basic understanding of web-based applications • Mapping (Essential) : ArcGIS, QGIS, Understanding of geospatial data management, analysis, and map making processess. • Data programming (essential): R, Python, ability to write data cleaning and analysis pipeline scripts, GitHub or version control experience an asset. COMPENSATION AND BENEFITS • For this position, salary between 2 580 CHF and 2 640 CHF monthly (before income tax), etc as well as a monthly living allowance of 300 USD NB - IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education of staff. A location-dependent security and/or isolation adjustment is then applied as a recognition that some staff are required to work in difficult places where living and working conditions are much more difficult than elsewhere.&nbsp;</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Excellent academic qualifications, including a Master s degree in relevant discipline (such maths and statistics, information science, geography), or an equivalent combination of relevant training and experience in humanitarian related activities in disaster or conflict situation;</p><p>4 years of relevant working experience in a humanitarian setting, such as information management, GIS, monitoring and evaluation, research design and analysis, etc.;</p><p>Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities;</p><p>Knowledge of the humanitarian community, specifically with regards to inter-agency coordination;</p><p>Experience in the context of partnership building and consensual decision-making;</p><p>Proven ability to conceptualize, develop, plan monitor and evaluate IM in relation to programming, as well as to teach skills and build team capacity;</p><p>Excellent writing, communication and negotiation skills; ability to prepare clear and concise reports;</p><p>Understanding of different data collection methodologies and their strengths and weaknesses, to be able to assess quality/reliability of secondary sources and to advice on potential areas of improvement;</p><p>Ability to compile, triangulate and holistically analyse diverse and large datasets;</p><p>Experience with handling confidential and sensitive data and demonstrated;</p><p>Ability to work effectively and harmoniously in a team and in the inter-agency context with colleagues from a variety of cultures and professional backgrounds;</p><p>Resilience, stress tolerance and ability to work under difficult conditions;</p><p>Fluently spoken and written English is mandatory. Arabic an asset;</p><p>Data capture and analysis :</p><p>MS Excel (Essential) : Ability to create macros; Strong knowledge of statistical, conditional, and text-based functions;</p><p>Web Design (Asset): HTML, PHP, ASP; Basic understanding of web-based applications</p><p>Mapping (Essential) : ArcGIS, QGIS, Understanding of geospatial data management, analysis, and map making processess.</p><p>Data programming (essential): R, Python, ability to write data cleaning and analysis pipeline scripts, GitHub or version control experience an asset.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Purpose of the Job <br></span><p>As a key member of DevOps team, the Senior Analyst, Change and Release Management will play a critical role focuses on streamlining software development processes by integrating development and operations, implementing automation tools, and fostering collaboration. Responsibilities include infrastructure management, automation of deployment pipelines, tool selection and integration, and ensuring efficient, reliable, and secure delivery of software products throughout the development lifecycle.</p><br><br> <p>Additionally, the incumbent will optimize resource utilization and ultimately, the role contributes to quicker release cycles, reduced downtime, improved system performance, and increased innovation, driving overall business agility and success.</p><br><br>Job Description <br><p><strong>Customer:</strong></p><br><br> <p>•Ensure continuous delivery of new features and updates to improve product offerings.</p><br><br> <p>•Quickly respond to and resolve production issues to minimize customer impact.</p><br><br> <p>•Collect and analyze customer feedback to guide development and operations improvements.</p><br><br> <p>•Maintain and improve system reliability, uptime, and overall performance.</p><br><br> <p><strong>People:</strong></p><br><br> <p>•Foster a collaborative culture between development, product team, and other cross-functional teams.</p><br><br> <p>•Facilitate regular communication and collaboration through meetings, tools, and processes.</p><br><br> <p>•Provide training and resources to team members to improve their skills in DevOps practices and tools.</p><br><br> <p>•Encourage continuous learning and professional development within the team.</p><br><br> <p>•Promote best practices and standards across the team.</p><br><br> <p><strong>Operations:</strong></p><br><br> <p>•Develop and maintain CI/CD pipelines to automate the build, test, and deployment processes.</p><br><br> <p>•Automate repetitive tasks to increase efficiency and reduce human error.</p><br><br> <p>•Manage cloud and on-premises infrastructure to support development and production environments.</p><br><br> <p>•Ensure infrastructure is scalable, secure, and cost-effective.</p><br><br> <p>•Implement incident management processes to quickly address and resolve production issues.</p><br><br> <p>•Conduct post-incident reviews and implement improvements to prevent future occurrences.</p><br><br> <p>•Manage and maintain configuration settings for applications and infrastructure.</p><br><br> <p>•Use configuration management tools to ensure consistency across environments.</p><br><br> <p>•Participate in strategic planning and roadmap development for DevOps initiatives.</p><br><br> <p>•Lead the planning, coordination, and execution of software releases across multiple environments, ensuring timely and high-quality delivery.</p><br><br> <p>•Design, build, and maintain scalable infrastructure.</p><br><br> <p><strong>Financial Results:</strong></p><br><br> <p>•Monitor and optimize cloud and infrastructure costs to ensure efficient use of resources.</p><br><br> <p>•Implement cost-saving measures without compromising on performance and reliability.</p><br><br> <p>•Allocate resources effectively to meet operational and project needs.</p><br><br> <p>•Balance resource allocation to support both ongoing operations and new initiatives.</p><br><br> <p>•Assist in planning and managing budgets for DevOps tools, infrastructure, and team resources</p><br><br>Job Requirements - Experience and Education <br><ul> <li>Bachelor’s degree in computer science or engineering.</li> <li>Candidates working for this position should possess at least 3 years of work experience as a DevOps Engineer, release management.</li> <li>Candidates must possess ample knowledge and experience in system automation, deployment, and implementation.</li> <li>Strong ability to work with remote teams.</li> <li>Candidates must possess experience in using Linux, Windows, CI/CD, Azure DevOps, GitHub, AWS Code Deploy.</li> <li>The candidates should also possess experience in the software development process and tools and languages like SaaS, Python, Shell scripting and Git.&nbsp;</li> <li>Candidates should demonstrate knowledge in handling distributed data systems. Examples: Elasticsearch, Cassandra, and others.</li> <li>Candidates must possess in configuring and automating the monitoring tools. Examples: Elastic APM, DebugDiag, etc</li> </ul><br>Leadership Behaviors <br>Building Outstanding Teams<br>Setting a clear direction<br>Simplification<br>Collaborate &amp; break silos<br>Execution &amp; Accountability<br>Growth mindset<br>Innovation<br>Inclusion<br>External focus<br>Skills <br> </div>

<p><h4>Description</h4> <p>Lead and manage the bank’s performance management, compensation & benefits, talent management, and succession planning functions. Develop and implement performance, rewards, and employee benefits programs aligned with the bank’s strategic objectives.</p> <p>Ensure competitive compensation structures and benefits through salary benchmarking, market analysis, and job evaluation practices. Oversee employee performance management processes, including goal setting, KPI development, performance reviews, and development planning.</p> <p>Drive talent management, succession planning, workforce planning, and career development initiatives to support organizational growth and business continuity. Collaborate with HR functions and business stakeholders to enhance employee engagement, retention, and overall employee experience.</p> <p>Ensure internal equity, external competitiveness, and compliance with bank policies, procedures, and regulatory requirements. Lead organizational initiatives and continuous improvement efforts by applying best practices in compensation, performance, and talent management.</p> <p>Provide leadership, guidance, and operational oversight across head office, subsidiaries, and international branches. Monitor key HR metrics, prepare management reports, and support decision-making through data-driven analysis and recommendations.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, banking, HR, or a related field.</li> <li>Minimum 8 years of HR experience in relevant functions (performance, compensation & benefits, talent, succession).</li> <li>Professional HR certification preferred (SHRM, CIPD, or equivalent).</li> <li>Good command of English language.</li> <li>Strong knowledge of HR systems, policies, and procedures (performance management, compensation & benefits, succession planning).</li> <li>Good understanding of Jordanian labor law and HR regulatory frameworks.</li> <li>Proficient in computer systems and HR-related applications.</li> <li>Strong leadership, supervisory, and people management skills.</li> <li>Excellent communication, presentation, persuasion, and influencing abilities.</li> <li>Strong planning, organization, and problem-solving skills.</li> <li>Ability to innovate and develop HR programs and initiatives.</li> <li>Strong interpersonal skills and ability to work effectively with stakeholders.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Lead and manage the bank’s performance management, compensation & benefits, talent management, and succession planning functions. Develop and implement performance, rewards, and employee benefits programs aligned with the bank’s strategic objectives.</p> <p>Ensure competitive compensation structures and benefits through salary benchmarking, market analysis, and job evaluation practices. Oversee employee performance management processes, including goal setting, KPI development, performance reviews, and development planning.</p> <p>Drive talent management, succession planning, workforce planning, and career development initiatives to support organizational growth and business continuity. Collaborate with HR functions and business stakeholders to enhance employee engagement, retention, and overall employee experience.</p> <p>Ensure internal equity, external competitiveness, and compliance with bank policies, procedures, and regulatory requirements. Lead organizational initiatives and continuous improvement efforts by applying best practices in compensation, performance, and talent management.</p> <p>Provide leadership, guidance, and operational oversight across head office, subsidiaries, and international branches. Monitor key HR metrics, prepare management reports, and support decision-making through data-driven analysis and recommendations.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in business administration, banking, HR, or a related field.</li> <li>Minimum 8 years of HR experience in relevant functions (performance, compensation & benefits, talent, succession).</li> <li>Professional HR certification preferred (SHRM, CIPD, or equivalent).</li> <li>Good command of English language.</li> <li>Strong knowledge of HR systems, policies, and procedures (performance management, compensation & benefits, succession planning).</li> <li>Good understanding of Jordanian labor law and HR regulatory frameworks.</li> <li>Proficient in computer systems and HR-related applications.</li> <li>Strong leadership, supervisory, and people management skills.</li> <li>Excellent communication, presentation, persuasion, and influencing abilities.</li> <li>Strong planning, organization, and problem-solving skills.</li> <li>Ability to innovate and develop HR programs and initiatives.</li> <li>Strong interpersonal skills and ability to work effectively with stakeholders.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Senior Programme Management Consultant will support the Relief and Social Service Department (RSSD) in the continued implementation of the digital archive initiative. The assignment focuses on programme oversight, coordination, delivery tracking, risk management, and reporting. The programme is already under implementation. Reporting to the Director, RSSD the Consultant will review current progress, identify bottlenecks and delivery risks, coordinate follow-up across project contributors, support management decision-making, and complete the deliverables set out below. The consultant will provide advisory, coordination, planning, monitoring, and reporting support to strengthen programme delivery.</p><p>The consultant will:</p><ul><li>Review the current status of the archive initiative, including workplans, deliverables, timelines, risks, contracts, stakeholder roles, staffing arrangements, and implementation challenges</li><li>Develop and maintain integrated delivery plans, schedules, risk registers, issue logs, dependency trackers, and reporting tools</li><li>Provide day-to-day coordination support across RSSD stakeholders, project teams, consultants, vendors, and service providers</li><li>Track progress regularly, including daily or near-daily follow-up on priority tasks, blockers, dependencies, and pending decisions</li><li>Identify delays, underperformance, resource gaps, and bottlenecks, recommending corrective action as appropriate</li><li>Support coordination of archive digitization, reading, validation, verification, metadata, investigative documentation, human verification, research support, and knowledge management activities</li><li>Track and support completion of the reading and verification of master card-related archive records</li><li>Support development of a model and completion plan for investigative factsheets</li><li>Facilitate coordination between archive and research stakeholders and technical or service-provider teams to ensure that tools and systems support RSSD requirements</li><li>Advise senior management on implementation priorities, risks, resource needs, governance arrangements, and future operating requirements</li><li>Support governance meetings, stakeholder consultations, donor reporting, budget reviews, procurement planning, and implementation reviews</li><li>Coordinate with the Communications Specialist, as required, to support dissemination of programme achievements, lessons learned, and knowledge products</li><li>Monitor programme performance, budget utilization, procurement timelines, vendor performance, milestones, risks, outputs, and deliverables against approved workplans</li><li>Prepare progress reports, briefing notes, presentations, donor reporting inputs, decision logs, management updates, lessons learned, and recommendations for future phases</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications/special skills</h2><p><strong>EDUCATION</strong></p><p>An advanced university degree (Master's degree or equivalent) in a relevant field is required. A first-level university degree (Bachelor's degree or equivalent) in a relevant field, combined with an additional two years of relevant experience, may be accepted in lieu of an advanced university degree. Professional certification in project or programme management, archives, records management, digital preservation, information governance, or knowledge management is desirable</p><p><strong>EXPERIENCE</strong></p><p>A minimum of ten years of progressively responsible experience managing complex archive, research, information management, digitization, knowledge management, records management, or related programmes involving multiple interdependent activities is required Experience coordinating multidisciplinary teams, external service providers, vendors, and consultants across archival, research, operational, information management, or technical functions is required Experience managing programme integration, dependencies, risks, delivery tracking, budgets, contracts, reporting requirements, and stakeholder engagement is required Experience providing day-to-day programme coordination, performance tracking, issue escalation, and corrective action recommendations across complex implementation teams is required Experience supporting donor-funded projects and complex multi-stakeholder initiatives involving international organizations, academic institutions, cultural heritage organizations, development partners, or similar stakeholders is required Experience managing or supporting archival digitization, records validation, human verification, metadata, investigative documentation, research documentation, or structured information extraction processes is highly desirable Experience providing strategic advice to senior management on programme implementation, governance, risk management, financial oversight, and organizational priorities is highly desirable Experience with Human-in-the-Loop processes, data annotation, machine learning-enabled extraction, digital repositories, records management systems, metadata frameworks, or structured factsheet workflows is desirable Experience within the United Nations system, international organizations, or humanitarian and development contexts is desirable</p><p><strong>TECHNICAL SKILLS</strong></p><p>Strong programme and project management skills, including experience with complex, multi-stakeholder programmes with interconnected deliverables, is required Advanced proficiency in Microsoft Office applications and project management tools is required Strong knowledge of archive, records management, digitization, validation, verification, metadata, research documentation, or knowledge management processes is required Strong ability to maintain delivery trackers, risk registers, dependency logs, budget monitoring tools, and management reporting products is required Understanding of how digital tools, AI-enabled extraction, machine learning, and Human-in-the-Loop processes can support archive, research, validation, and knowledge management activities is desirable Knowledge of digital repository systems, metadata standards, and international standards in archives, records management, digitization, digital preservation, and information governance is desirable</p><p><strong>Languages</strong></p><p>Excellent command of written and spoken English is required.</p><p></p></section>