Computer Technician Jobs - Amman Jordan

<p>We are seeking an Applications Support Manager to lead the support and operations of core banking and enterprise applications. The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment. Key Responsibilities: Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements. Oversee application deployment, configuration, and release management across environments. Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed. Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles. Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance. Act as the main point of contact for business stakeholders on incidents, service requests, and system issues. Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases. Drive incident, problem, and change management aligned with ITIL practices. Ensure proper documentation, monitoring, and continuous improvement of support processes.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, IT, or related field. 10+ years of experience in application support, with proven team leadership experience. Strong background in banking systems (e.g., core banking, payments, digital channels). Hands-on experience in : Application deployment and environment management L2/L3 support operations Batch/job scheduling systems Container platforms (Docker, Kubernetes) Experience working within regulated environments with high availability requirements.</p>

<p><h4>Description</h4> <p>We are seeking an applications support manager to lead the support and operations of core banking and enterprise applications. The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment.</p> <h4>Key Responsibilities:</h4> <ul> <li>Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.</li> <li>Oversee application deployment, configuration, and release management across environments.</li> <li>Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.</li> <li>Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.</li> <li>Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance.</li> <li>Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.</li> <li>Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.</li> <li>Drive incident, problem, and change management aligned with ITIL practices.</li> <li>Ensure proper documentation, monitoring, and continuous improvement of support processes.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, IT, or related field.</li> <li>10+ years of experience in application support, with proven team leadership experience.</li> <li>Strong background in banking systems (e.g., core banking, payments, digital channels).</li> <li>Hands-on experience in: <ul> <li>Application deployment and environment management</li> <li>L2/L3 support operations</li> <li>Batch/job scheduling systems</li> <li>Container platforms (Docker, Kubernetes)</li> </ul> </li> <li>Experience working within regulated environments with high availability requirements.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We are seeking an applications support manager to lead the support and operations of core banking and enterprise applications. The role ensures high system availability, efficient incident resolution, and seamless coordination across business, development teams, and external vendors in a regulated banking environment.</p> <h4>Key Responsibilities:</h4> <ul> <li>Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.</li> <li>Oversee application deployment, configuration, and release management across environments.</li> <li>Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.</li> <li>Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.</li> <li>Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance.</li> <li>Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.</li> <li>Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.</li> <li>Drive incident, problem, and change management aligned with ITIL practices.</li> <li>Ensure proper documentation, monitoring, and continuous improvement of support processes.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, IT, or related field.</li> <li>10+ years of experience in application support, with proven team leadership experience.</li> <li>Strong background in banking systems (e.g., core banking, payments, digital channels).</li> <li>Hands-on experience in: <ul> <li>Application deployment and environment management</li> <li>L2/L3 support operations</li> <li>Batch/job scheduling systems</li> <li>Container platforms (Docker, Kubernetes)</li> </ul> </li> <li>Experience working within regulated environments with high availability requirements.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>The role will have some of the following specific responsibilities:</strong></p> <ul> <li><p>Budgeting and Reporting</p></li> <li><p>Accounting and Cashflow Management</p></li> <li><p>Financial Analysis</p></li> <li><p>Supporting Documentation, Financial Systems and Auditing</p></li> <li><p>Line management and capacity building</p></li> <li><p>Partner oversight and monitoring</p></li> <li><p>Partner capacity development</p></li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Minimum 4 years of experience from working as a Financial Manager</strong> or similar senior position in a humanitarian/recovery context.</p> <p>Fluency in <strong>both English and Arabic</strong>, written and verbal is <strong>mandatory.</strong></p> <p><strong>University degree in finance</strong>, accounting, or any relevant field</p> <p>Excellent knowledge of computer software and modern accounting systems.</p> <p>Experience of working within an <strong>NGO Grant Facility, or proven familiarity</strong> of what this would entail, is an asset.</p> <p>Prior <strong>experience supporting partnerships with local and national non-governmental/civil society organisations is mandatory</strong>. It is an advantage if these partnerships were in MENA.</p> <p>Demonstrated knowledge of different financial regulations and compliance requirements across the MENA region.</p> <p>Experience <strong>training or mentoring team members or partners on Finance</strong> is highly valued.</p> <p>Experience working in complex, volatile, and rapidly changing contexts.</p> <p>Ability to work under pressure, independently, and with limited supervision.</p> <p>Prior experience working with KfW-funded projects and/or knowledge of KfW requirements highly prioritized.</p> <p>Excellent coordination, diplomacy, and facilitation skills are essential</p> <p>Excellent communication skills are required, along with the ability to collaborate effectively with diverse and sometimes remote teams and stakeholders.</p><p></p></section>

<p>We have an urgent vacancy for a Customer Service Representative</p><p>to support and assist our Clients in Saudi Arabia.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Collect and deliver documents as required</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct property inspections and coordinate vehicle allocation</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Assist with sponsorship-related processes</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support clients with accommodation and vehicle concerns</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle airport transfers (pickups &amp; drop-offs)</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide general administrative and client assistance</p><p>&nbsp;</p><p><strong>Basic Requirements:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Basic computer knowledge</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Valid KSA Driver’s License is mandatory</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good communication skills in English; Arabic is an added advantage</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with customer service standards and practices</p>

<p>About the Role We are looking for a Senior Technical Program Manager with a strong technical engineering background and proven experience leading complex technology programs from inception to delivery. The ideal candidate will have started their career in a hands-on technical role such as Software Engineering, QA Engineering, Development, or a similar technical discipline , and subsequently moved into technical program management. This role requires someone who can operate at both technical and program leadership levels understanding architecture and engineering discussions, while also driving governance, delivery, dependencies, risks, and executive decision-making across multiple teams.</p><p>Key Responsibilities</p><ul><li>Lead complex technical programs from inception through delivery , ensuring alignment with business and technical objectives.</li><li>Own program governance , delivery frameworks, milestones, risks, and overall execution.</li><li>Take ownership of cross-team dependencies and proactively resolve blockers.</li><li>Facilitate executive-level discussions and support data-driven technical and delivery decisions .</li><li>Provide technical leadership and maintain a strong understanding of solution architecture, engineering practices, and technical dependencies .</li><li>Partner closely with Engineering, QA, Architecture, Product, and other technical teams to ensure successful program delivery.</li><li>Drive technical program planning, prioritization, execution, and continuous improvement.</li><li>Identify risks, dependencies, and delivery challenges early and implement effective mitigation strategies.</li><li>Lead cross-functional teams across multiple projects and workstreams.</li><li>Establish and monitor program KPIs, delivery metrics, and progress against objectives.</li><li>Communicate program status, risks, dependencies, and key decisions to senior leadership and executive stakeholders.</li><li>Operate effectively in fast-paced and ambiguous environments, making sound decisions and driving resolution.</li></ul><p>6+ years of experience in Technical Program Management, Technical Project Management, or a similar technical delivery leadership role. Strong technical background, ideally having started a career in Software Engineering, QA Engineering, Development, or another technical engineering discipline . Proven professional experience managing technical programs from inception to delivery in a senior role. Strong understanding of software development lifecycle, engineering practices, and technical architectures. Ability to understand and confidently discuss technical concepts, architecture, integrations, dependencies, and engineering challenges with technical teams. Strong expertise in Agile methodologies and delivery frameworks such as Scrum and Kanban . Proven experience in program governance and cross-functional delivery . Strong stakeholder management and executive communication skills. Ability to facilitate executive decisions and communicate complex technical topics clearly to senior leadership. Proven ability to manage cross-team dependencies across multiple projects and workstreams . Strong risk identification, mitigation, problem-solving, and decision-making skills. Experience with project/program management tools such as Jira and Azure DevOps . Demonstrated ability to lead cross-functional technical teams in complex and dynamic environments. Strong understanding of technical program delivery, architecture ownership, and engineering best practices. Comfortable working in ambiguous, fast-paced environments and driving initiatives with limited direction. Bachelor s degree in Computer Science, Engineering, Information Technology, or a related technical field preferred. Relevant technical, Agile, or program management certifications are a plus.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>6+ years of experience in Technical Program Management, Technical Project Management, or a similar technical delivery leadership role.</li><li>Strong technical background, ideally having started a career in Software Engineering, QA Engineering, Development, or another technical engineering discipline .</li><li>Proven professional experience managing technical programs from inception to delivery in a senior role.</li><li>Strong understanding of software development lifecycle, engineering practices, and technical architectures.</li><li>Ability to understand and confidently discuss technical concepts, architecture, integrations, dependencies, and engineering challenges with technical teams.</li><li>Strong expertise in Agile methodologies and delivery frameworks such as Scrum and Kanban .</li><li>Proven experience in program governance and cross-functional delivery .</li><li>Strong stakeholder management and executive communication skills.</li><li>Ability to facilitate executive decisions and communicate complex technical topics clearly to senior leadership.</li><li>Proven ability to manage cross-team dependencies across multiple projects and workstreams .</li><li>Strong risk identification, mitigation, problem-solving, and decision-making skills.</li><li>Experience with project/program management tools such as Jira and Azure DevOps .</li><li>Demonstrated ability to lead cross-functional technical teams in complex and dynamic environments.</li><li>Strong understanding of technical program delivery, architecture ownership, and engineering best practices.</li><li>Comfortable working in ambiguous, fast-paced environments and driving initiatives with limited direction.</li><li>Bachelor s degree in Computer Science, Engineering, Information Technology, or a related technical field preferred.</li><li>Relevant technical, Agile, or program management certifications are a plus.</li></ul>

<p>Assists in preparing detailed electrical designs through CAD software for building projects such as schools, hospitals, clinics, shelters, warehouses, and rehousing initiatives including renewable, energy, PV and infrastructure projects, ensuring compliance with Agency policies, design criteria, standards, and both local and international codes of practice, and incorporating green elements and safety needs to achieve the most cost effective and reliable solution. Contributes to the tender documents preparation related to electrical works, including drafting specifications for non-standard items, and preparing relevant descriptions for inclusion in Bills of Quantities (BoQs) and cost estimate. Provides technical support for electrical alteration works in Agency premises, including preparing assessment technical reports on the existing electrical systems, inspections, and remediation requirements. Cooperates with construction teams to address electrical design issues during implementation; supports updates of electrical drawings to reflect as-built conditions and evolving site requirements. Coordinates with other designers to optimise electrical solutions, ensuring safety, integrity, and protection in the overall designs; may suggest improvements where is applicable. Assists in drafting Terms of Reference (ToR) for consultants for electrical works and supports their monitoring and supervision to ensure adherence thereof and meeting the design criteria and standards. Provides inputs for electrical technical reports, design reports, progress weekly, monthly, and ad-hoc reports. Performs other duties as may be assigned by the supervisor. UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Creating and Innovating Applying Technical Expertise Relating and Networking Learning and Researching Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information. Work Experience Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A "yes" answer doesn't necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. You are required to have at least three years of relevant experience in the electrical design resources, which specified for drawing and calculations, preferably in public buildings and developmental projects. You are required to have experience with electrical design software and computer-aided design, such as AutoCAD and other software. Good command of written and spoken English and Arabic is required. Are you currently residing in Duty Station. It is required that you specify your current location. English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details). During the assessment, the applications will be given preference based on the following desirable qualifications: Knowledge of relevant "greening" approaches and protection needs. Has an experience in PV system design works. Knowledge of site data verifications and modelling software. Provided very good understanding of the context of Palestine refugees and UNRWA operations. The shortlisted candidates will be afterward evaluated based on: Technical Test Competency-based Interview Candidates who meet the post requirements and the required language level will be considered for the&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>A university degree in electrical engineering from an accredited university/institution.</p><p>You are required to have at least three years of relevant experience in the electrical design resources, which specified for drawing and calculations, preferably in public buildings and developmental projects.</p><p>You are required to have experience with electrical design software and computer-aided design, such as AutoCAD and other software.</p><p>Good command of written and spoken English and Arabic is required.</p><p>Are you currently residing in Duty Station. It is required that you specify your current location.</p>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p> <h4>Key responsibilities:</h4> <ul> <li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li> <li>Support database monitoring, tuning, and troubleshooting efforts.</li> <li>Help in performing backup and recovery operations to maintain data integrity and availability.</li> <li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li> <li>Document procedures and maintain records of database activities.</li> <li>Participate in on-call rotation and respond promptly to database incidents.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related field.</li> <li>1-2 years of Oracle database concepts and architecture.</li> <li>Familiarity with SQL and PL/SQL programming.</li> <li>Willingness to learn and adapt in a fast-paced environment.</li> <li>Good problem-solving skills and attention to detail.</li> <li>Effective communication and teamwork abilities.</li> <li>Certifications in Oracle database administration are a plus but not mandatory.</li> </ul> <h4>Benefits</h4> <ul> <li>Class A health insurance</li> <li>Annual bonus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p> <h4>Key responsibilities:</h4> <ul> <li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li> <li>Support database monitoring, tuning, and troubleshooting efforts.</li> <li>Help in performing backup and recovery operations to maintain data integrity and availability.</li> <li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li> <li>Document procedures and maintain records of database activities.</li> <li>Participate in on-call rotation and respond promptly to database incidents.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related field.</li> <li>1-2 years of Oracle database concepts and architecture.</li> <li>Familiarity with SQL and PL/SQL programming.</li> <li>Willingness to learn and adapt in a fast-paced environment.</li> <li>Good problem-solving skills and attention to detail.</li> <li>Effective communication and teamwork abilities.</li> <li>Certifications in Oracle database administration are a plus but not mandatory.</li> </ul> <h4>Benefits</h4> <ul> <li>Class A health insurance</li> <li>Annual bonus</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JD – Quality Assurance &amp; Training Manager </p><br><p>Work Type Full time Job Location Amman – Jordan</p><br><p>Career Level Manager Job Reference QA - 08</p><p>Brief About the Job</p><p>Oversee the entire Quality Assurance &amp; Training department and all the pertaining activities in line with Crystel’s</p><p>Contact Center Operations, and strategies and objectives.</p><p>Job Duties &amp; Responsibilities</p><p>Quality Assurance:</p><ul><li><p>Lead and oversee all Contact Center Quality Assurance metrics and procedures to ensure</p></li></ul><p>alignment with Operations business goals and KPI’s.</p><ul><li><p>Design, implement and monitor the Quality Assurance formats and standards.</p></li><li><p>Meet all client agreed upon KPIs and performance parameters.</p></li><li><p>Ability to observe, analyze and give constructive feedback.</p></li><li><p>Basic knowledge of six sigma and quality tools.</p></li><li><p>Provide feedback to section managers on coaching requirements for their employees.</p></li><li><p>Coordinate with the operations team to ensure all required KPI’s are met.</p></li><li><p>Build and develop strong inter-personal relationships with the team, to cohesively bond them</p></li></ul><p>together with the company and integrate them with the vision and core values.</p><ul><li><p>To identify areas of development and under performance and take corrective actions.</p></li><li><p>To be directly responsible towards fostering the development of the team by motivating them</p></li></ul><p>and ensuring career advancement.</p><ul><li><p>To be a single point of contact with the team and the senior management through effective</p></li></ul><p>communication on key deliverables.</p><ul><li><p>To ensure quality reporting and work with Operations to build highly effective measurement</p></li></ul><p>and reward system based on data.</p><ul><li><p>Participate in client monitoring and QA programs; and identifying client expectations and</p></li></ul><p>needs.</p><ul><li><p>Build QA action plans based on clients’ needs and expectations.</p></li><li><p>Communicate with Supervisors and Managers from all departments regarding the company’s</p></li></ul><p>operations and activities on every project.</p><ul><li><p>Support performance management systems in order to enhance company’s people</p></li></ul><p>performance.</p><ul><li><p>Prepare and analyze internal and external quality reports.</p></li><li><p>Manage QA team members’ performance reviews and comments.</p></li></ul><p>Training</p><p>JD – Quality Assurance &amp; Training Manager Page 2 of 4</p><ul><li><p>Review existing training programs and suggest enhancements to meet required training</p></li></ul><p>objectives</p><ul><li><p>Design, evaluate, and approve all training programs, and training materials.</p></li><li><p>Observe trainers, analyze, and provide feedback regarding their training methodology.</p></li><li><p>Conduct TNA (Training Needs Analysis) and provide an annual training plan to develop</p></li></ul><p>employees’ skills.</p><ul><li><p>Submit annual training plan for Operations department.</p></li><li><p>Ensure training evaluation is conducted properly for all training stages (pre- and post-training),</p></li></ul><p>create action plans accordingly to communicate with the managers and ensure proper</p><p>implementation of these plans.</p><ul><li><p>Provide monthly/quarterly report on training activities conducted along with the training</p></li></ul><p>evaluations results.</p><ul><li><p>Provide feedback to section managers on training requirements for their employees.</p></li><li><p>Provide annual external training budget estimate for management approval and to be</p></li></ul><p>incorporated in company’s annual budget.</p><ul><li><p>Build and develop strong inter-personal relationships with the team, to cohesively bond them</p></li></ul><p>together with the company and integrate them with the vision and core values.</p><ul><li><p>Identify client training needs and ensure meeting the needs through building suitable training</p></li></ul><p>programs and material.</p><ul><li><p>Support performance management systems in order to enhance company’s people</p></li></ul><p>performance.</p><ul><li><p>Prepare and analyze internal and external training reports.</p></li><li><p>Manage Training team members performance reviews and comments.</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum Job Requirements</p><p>Nationality</p><p>Holders of Jordanian nationality or Son’s of Jordanian Women ID holders only.</p><p>Education</p><p>Bachelor's degree in Computer Engineering, Telecommunications Engineering or any IT major related</p><p>to such a position.</p><p>Work Experience</p><p>4+ Years of Experience as QA (and preferably Training) Manager in a Contact Center and experience in</p><p>audit and/or quality management.</p><p>Certifications &amp; Training</p><ul><li><p>Customer Relation Management, Quality Assurance and control is a strong plus and ToT</p></li><li><p>Standard COPC, PMP, Six Sigma (Green Belt)</p></li></ul><p>Special Requirements</p><p>Previous experience and proven knowledge in the following:</p><ul><li><p>Data analysis and reporting</p></li><li><p>Quality management</p></li><li><p>Managing a team of Quality Assurance Analysts if multiple levels</p></li><li><p>In depth knowledge of Contact Center KPI’s</p></li></ul><p>JD – Quality Assurance &amp; Training Manager Page 3 of 4</p><p>Competencies</p><p>Core Competencies</p><ul><li><p>Work Ethics &amp; Compliance to Policies &amp; Procedures</p></li><li><p>Customer Service Oriented</p></li><li><p>Effective Communication</p></li><li><p>Teamwork</p></li></ul><p>Functional Competencies</p><ul><li><p>Tasks Management &amp; Priority Setting</p></li><li><p>Decision Making &amp; Problem Solving</p></li><li><p>Coaching and mentoring</p></li><li><p>Analytical and logical reasoning &amp; numerical skills</p></li></ul><p>Managerial Competencies</p><ul><li><p>Time management skills</p></li><li><p>Handle problems quickly and efficiently</p></li><li><p>Excellent knowledge of basic computer tools (e.g. Office suite, Internet, email)</p></li><li><p>Leadership skills</p></li><li><p>Excellent motivator</p></li></ul><p>Relationships</p><p>Direct Reports</p><ul><li><p>Quality Assurance Supervisor</p></li><li><p>Quality Assurance Team Leaders</p></li><li><p>Quality Assurance Analysts</p></li></ul><p>Reporting to</p><ul><li><p>COO</p></li></ul><p>Internal Contact with</p><ul><li><p>Operations</p></li><li><p>Information Technology</p></li><li><p>Human Resources department</p></li><li><p>Other departments as needed</p></li></ul><p>External Contact with</p><ul><li><p>Clients</p></li></ul><p>JD – Quality Assurance &amp; Training Manager Page 4 of 4</p><ul><li><p>Service providers</p></li></ul><p>"Crystel is an equal employment opportunity employer. We adhere to a policy of making employment decisions</p><p>without any regard to race, color, religion, sex, national origin, citizenship, age or disability. We assure you that your</p><p>opportunity for employment with us, your rights, treatments and pay depends solely on your qualifications."</p><p>This job description indicates in general terms the type and level of work performed as well as the typical</p><p>responsibilities of employees in this classification. The duties described are not to be interpreted as being allinclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work</p><p>assignments of different positions and to make reasonable accommodations so that qualified employees can</p><p>perform the essential functions of the job. Nothing in this position description changes the at-will employment</p><p>relationship existing between the Institution and its employees</p><p></p></section>

<p><b>Responsibilities</b></p><p>Design, develop, test, deploy, and maintain Java EE applications and reusable components.</p><p>Analyze requirements and deliver scalable, reliable technical solutions.</p><p>Develop REST APIs, Web APIs, web services, and backend integrations.</p><p>Implement integrations with Oracle stored procedures, MySQL, MS SQL, HTTP/HTTPS, TMF, file-based systems, and external APIs.</p><p>Develop and maintain service-oriented integrations using JBoss Fuse.</p><p>Troubleshoot, debug, and resolve application and integration issues.</p><p>Write unit, integration, automated, and end-to-end tests.</p><p>Conduct code reviews and contribute to architecture, refactoring, and performance improvements.</p><p>Support CI/CD, DevOps, and test automation activities.</p><p>Collaborate with frontend, backend, QA, and DevOps teams to deliver end-to-end solutions.</p><p>Manage source code using Git, Mercurial, or SVN.</p><p>Deploy, monitor, and support delivered solutions.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Computer Science, Engineering, or a related field.</p><p>3 5 years of software development experience.</p><p>Strong experience with Java EE, OOP, and Object-Oriented Design.</p><p>Good knowledge of JSF, Spring MVC, JVM, and relational databases.</p><p>Experience with Entity Framework Code First, SOA, REST, Web APIs, and web services.</p><p>Hands-on experience with Oracle, MySQL, and MS SQL integrations.</p><p>Experience with JBoss Fuse and service integration.</p><p>Experience with unit, integration, automated, and end-to-end testing.</p><p>Knowledge of CI/CD, DevOps, and test automation.</p><p>Experience with Git, Mercurial, or SVN.</p><p>Strong troubleshooting, debugging, problem-solving, and analytical skills.</p><p>Good communication, collaboration, delegation, and time-management skills.</p>

<p>Reporting to the Executive Sous Chef, responsibilities and essential job functions include but are not limited to the following:</p><p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</p><p>Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards</p><p>Conduct daily shift briefings to kitchen colleagues</p><p>Ensure all kitchen colleagues are aware of standards &amp; expectations</p><p>Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback</p><p>Maintain and enhance the food products through creative menu development and presentation</p><p>Have full knowledge of all menu items, daily features and promotions</p><p>Actively interact with guests at tables</p><p>Balance operational, administrative and Colleague needs</p><p>Ensure proper staffing and scheduling in accordance to productivity guidelines</p><p>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</p><p>Follow kitchen policies, procedures and service standards</p><p>Follow all safety and sanitation policies when handling food and beverage</p><p>Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous leadership experience in the culinary field required</li><li>Journeyman s papers or international equivalent required</li><li>Diploma Certification in a Culinary discipline an asset</li><li>Computer literate in Microsoft Window applications an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively with fellow colleagues as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul>

<p>Reporting to the Executive Sous Chef, responsibilities and essential job functions include but are not limited to the following:</p><p>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</p><p>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards</p><p>Conduct daily shift briefings to kitchen colleagues</p><p>Ensure all kitchen colleagues are aware of standards &amp; expectations</p><p>Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback</p><p>Maintain and enhance the food products through creative menu development and presentation</p><p>Have full knowledge of all menu items, daily features and promotions</p><p>Actively interact with guests at tables</p><p>Balance operational, administrative and Colleague needs</p><p>Ensure proper staffing and scheduling in accordance to productivity guidelines</p><p>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</p><p>Follow kitchen policies, procedures and service standards</p><p>Follow all safety and sanitation policies when handling food and beverage</p><p>Other duties as assigned</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous leadership experience in the culinary field required</li><li>Journeyman's papers or international equivalent required</li><li>Diploma Certification in a Culinary discipline an asset</li><li>Computer literate in Microsoft Window applications an asset</li><li>Strong interpersonal and problem solving abilities</li><li>Highly responsible &amp; reliable</li><li>Ability to work well under pressure in a fast paced environment</li><li>Ability to work cohesively with fellow colleagues as part of a team</li><li>Ability to focus attention on guest needs, remaining calm and courteous at all times</li></ul>

<p><h4>Description</h4> <p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p> <h4>Responsibilities:</h4> <ul> <li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li> <li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li> <li>Support workstation setup, system configuration, and software deployment tasks.</li> <li>Accurately record all incidents, service requests, solutions, and procedures.</li> <li>Keep knowledge base articles updated to enhance end-user efficiency.</li> <li>Work closely with other IT teams to escalate and track complex technical issues.</li> <li>Uphold excellent customer service, professionalism, and clear communication at all times.</li> </ul> <h4>Requirements</h4> <ul> <li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li> <li>2 to 5 years of experience in helpdesk or technical support positions.</li> <li>In-depth understanding of Windows and Linux operating systems.</li> <li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li> <li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li> <li>Strong problem-solving abilities along with excellent communication skills.</li> <li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li> <li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li> <li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li> </ul> <h4>Benefits</h4> <ul> <li>Bonus</li> <li>Medical insurance</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p> <h4>Responsibilities:</h4> <ul> <li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li> <li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li> <li>Support workstation setup, system configuration, and software deployment tasks.</li> <li>Accurately record all incidents, service requests, solutions, and procedures.</li> <li>Keep knowledge base articles updated to enhance end-user efficiency.</li> <li>Work closely with other IT teams to escalate and track complex technical issues.</li> <li>Uphold excellent customer service, professionalism, and clear communication at all times.</li> </ul> <h4>Requirements</h4> <ul> <li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li> <li>2 to 5 years of experience in helpdesk or technical support positions.</li> <li>In-depth understanding of Windows and Linux operating systems.</li> <li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li> <li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li> <li>Strong problem-solving abilities along with excellent communication skills.</li> <li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li> <li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li> <li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li> </ul> <h4>Benefits</h4> <ul> <li>Bonus</li> <li>Medical insurance</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Key Responsibilities</strong></p> <ul> <li>Develop and deliver high-quality Outsystems applications in alignment with business requirements.</li> <li>Provide technical leadership and mentorship to development teams, promoting best practices.</li> <li>Work with clients and stakeholders to gather requirements and translate them into technical specifications.</li> <li>Ensure the successful execution of the software development lifecycle, from design to deployment.</li> <li>Participate in code reviews and oversee adherence to coding standards.</li> <li>Stay current with Outsystems advancements and industry innovations to integrate new technologies.</li> <li>Lead project meetings to track progress and ensure timely delivery of milestones.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Bachelor's degree in Computer Science, Software Engineering or a related field.</li> <li>A minimum of 7 years of software development experience, specializing in Outsystems.</li> <li>At least 3 years in a leadership or senior role within the Outsystems ecosystem.</li> <li>Deep understanding of application design patterns and software development best practices.</li> <li>Experience with Agile project management methodologies.</li> <li>Strong communication and team collaboration skills.</li> <li>A proactive mindset with the ability to solve complex problems.</li> <li>Outsystems certification(s) is highly regarded.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>BlackStone eIT is looking for a talented Outsystems Senior Developer to elevate our development teams. In this pivotal role, you will be at the forefront of our Outsystems projects, leading initiatives that are crucial for our clients' success. You will leverage your extensive knowledge of the Outsystems platform to mentor junior developers and collaborate closely with business stakeholders to create cutting-edge applications that drive business value.</p><p></p></section>

<p ><span >About Mercy Corps</span></p> <p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span></p> <p ><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.&nbsp;</span></p> <p >&nbsp;</p> <p ><span >The Program / Department / Team&nbsp;</span></p> <p ><span >The </span><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's home-based, micro, and small businesses to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments. </span></p> <p ><span >Implementing Organizations: Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham). </span></p> <p >&nbsp;</p> <p ><span >The Position</span></p> <p ><span >The Mentorship Intern supports the implementation and coordination of mentorship program activities by assisting with mentor and MSE engagement, session scheduling, interview coordination, and training logistics. The role involves maintaining regular communication with participants, tracking mentorship progress, collecting and organizing program documentation, and ensuring smooth execution of mentorship sessions and events. The intern also supports administrative and operational tasks that contribute to the effective delivery and monitoring of the mentorship intervention, in addition to other Iqlaa interventions where applicable.</span></p> <p >&nbsp;</p> <p ><span >ESSENTIAL RESPONSIBILITIES </span></p> <p >&nbsp;</p> <p ><span >1. Administrative Support</span></p> <p ><span >• Maintain accurate records and documentation of mentorship activities, including mentorship plans, attendance sheets, and training materials.</span></p> <p ><span >• Collect, organize, and archive MSEs mentorship plans and related program documentation.</span></p> <p ><span >• Prepare and print training materials, certificates, attendance sheets, and other required documents for mentorship activities.</span></p> <p ><span >• Support tracking and reporting of mentorship sessions and participant engagement.</span></p> <p ><span >• Ensure proper filing and maintenance of mentorship-related records and administrative documents.</span></p> <p >&nbsp;</p> <p ><span >2. Mentorship Coordination and Participation Support</span></p> <p ><span >• Support in the coordination and follow-up on mentorship sessions between mentors and MSEs to ensure timely implementation.</span></p> <p ><span >• Support in coordination and communication regularly with mentors and MSEs regarding session schedules, requirements, and program updates.</span></p> <p ><span >• Support the arrangement and scheduling of mentor and MSE interviews, including sharing meeting links and confirming attendance.</span></p> <p ><span >• Follow up with mentors and MSEs to ensure participation in interviews, training sessions, and mentorship activities. </span></p> <p ><span >• Provide logistical and operational support to ensure the smooth delivery of mentorship reflection sessions, partner meetings, and mentor onboarding training.</span></p> <p >&nbsp;</p> <p ><span >3. Support for Iqlaa Components and Program Events</span></p> <p ><span >• Support the coordination and implementation of activities across other Iqlaa components, as needed, including workshops, events, meetings, and field-level activities.</span></p> <p ><span >• Provide logistical and administrative support for Iqlaa events, including preparing materials, coordinating attendance, supporting venue arrangements, and assisting with participant registration and follow-up.</span></p> <p ><span >• Support communication with participants, partners, service providers, and internal teams to ensure smooth coordination of component activities and events.</span></p> <p ><span >• Assist in organizing event documentation, including attendance sheets, photos, participant lists, feedback forms, and other required records.</span></p> <p ><span >• Support the team in tracking event-related tasks, timelines, and logistical requirements to ensure activities are implemented efficiently and in line with program needs.</span></p> <p ><span >• Provide ad hoc operational and coordination support to Iqlaa components, as requested by the supervisor and program team.</span></p> <p >&nbsp;</p> <p ><span >SUPERVISORY RESPONSIBILITY</span></p> <p ><span >N\A</span></p> <p >&nbsp;</p> <p ><span >ACCOUNTABILITY </span></p> <p ><span >Reports Directly To:</span><span > Mentorship Senior Coordinator </span></p> <p ><span >Works Directly With:</span><span > Mentorship Team Lead &amp; Senior Mentorship Coordinator, Iqlaa Senior Leadership team, and other program staff. </span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS</span></p> <p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.</span></p> <p >&nbsp;</p> <p ><span >MINIMUM QUALIFICATION &amp; TRANSFERABLE SKILLS </span></p> <p ><span >Diploma or bachelor’s degree in business administration, management, social science, or a related field.</span></p> <p ><span >• Excellent computer skills with strong proficiency in Microsoft Office applications, particularly Microsoft Excel, Word, and PowerPoint.</span></p> <p ><span >• Strong organizational and administrative skills with attention to detail.</span></p> <p ><span >• Effective verbal and written communication skills in Arabic and English.</span></p> <p ><span >• Ability to coordinate multiple tasks and manage deadlines efficiently.</span></p> <p ><span >• Strong interpersonal skills and ability to communicate professionally with diverse stakeholders.</span></p> <p ><span >• Ability to maintain accurate records and documentation.</span></p> <p ><span >• Proactive, reliable, and able to work both independently and as part of a team.</span></p> <p >&nbsp;</p> <p ><span >SUCCESS FACTORS </span></p> <p ><span >Success in this role requires strong organizational and communication skills, attention to detail, and the ability to manage multiple tasks effectively. The ideal candidate is proactive, reliable, and eager to learn, with a positive attitude and willingness to take initiative. They should be adaptable, collaborative, and able to build strong working relationships while maintaining professionalism and accountability in all tasks.</span></p> <p >&nbsp;</p> <p ><span >LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS</span></p> <p ><span >The position is based in Amman, Jordan, with regular travel to project sites across governorates. Mercy Corps team members represent the agency both during and outside work hours and are expected to conduct themselves professionally and adhere to Mercy Corps’ policies at all times.</span></p> <p >&nbsp;</p> <p ><span >ONGOING LEARNING</span></p> <p ><span >In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p> <p >&nbsp;</p> <p ><span >TEAM EFFICIENCY AND EFFECTIVENESS </span></p> <p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with diverse experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p> <p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p> <p >&nbsp;</p> <p ><span >EQUAL EMPLOYMENT OPPORTUNITY</span></p> <p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p> <p >&nbsp;</p> <p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p> <p >&nbsp;</p> <p ><span >SAFEGUARDING &amp; ETHICS</span></p> <p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.</span></p> <p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p> <p >&nbsp;</p> <p class="ql-align-right" ><span >الصون و الأخلاق </span></p> <p class="ql-align-right" ><span >ميرسي كوربس تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا، سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة، من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية، تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كوربس في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p> <p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p> <p class="ql-align-right" >&nbsp;</p> <p >&nbsp;</p> <p ><span >Recruitment Scams &amp; Fraud Warning</span></p> <p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised:</span></p> <ul > <li ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></li> <li ><span >All active jobs are advertised directly on Akhtaboot.</span></li> <li ><span >Official Mercy Corps emails will always arrive from an @mercycorps.org email address.</span></li> <li ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></li> </ul>

<p>1. JOB DETAILS Field Detail Job Title Manager, Data Analysis Reports to Director, Data &amp; Analytics Department Information Technology Function Enterprise Technology, Data &amp; AI Company Hikma Pharmaceuticals</p><p>2. JOB PURPOSE The Manager, Data Analysis is a hands-on role accountable for the dashboards, reports, and analytical models that Hikma's business functions rely on for decision-making. Working within the roadmap, standards, and platform architecture set by the Director, Data &amp; Analytics, the role owns day-to-day delivery on the Enterprise Analytics platform, remaining directly involved at working level in data modelling, measure development, performance tuning, refresh schedules, and access controls. The role is expected to go beyond fulfilling requests: engaging business function leads proactively, shaping and agreeing requirements before build, investigating why results occur rather than only reporting what happened, and presenting recommendations stakeholders can act on. It sets the data modelling and reporting standards followed across the business, including by analysts embedded within business functions, and is the direct source of reporting for functions without a dedicated analyst. The role also leads a small team of analysts and BI specialists, reviewing their work, developing their technical capability, and acting as the primary point of contact between the business and the Data &amp; Analytics team.</p><p>3. JOB DIMENSIONS Direct Reports Count 2 3 Indirect Reports Count N/A Financial Budget (USD) N/A (subject to D&amp;A budget)</p><p>4. KEY ACCOUNTABILITIES Strategy &amp; Standards Deliver against the Enterprise Analytics/BI roadmap set by the Director, Data &amp; Analytics, translating it into planned dashboard and report delivery Define and maintain reusable data models, reporting standards, naming conventions, and report layouts for use by all analysts, including those embedded in business functions Co-own the definition of key business metrics and KPIs with the data governance function to ensure consistency across the reporting estate Support budget forecasts and cycle health checks in line with Hikma financial standards Business Engagement Build ongoing relationships with business function leads, moving beyond a request-response model to become a trusted analytics partner Meet regularly with stakeholders to understand business priorities, pain points, and upcoming needs before they become formal reporting requests Gather, document, and agree business requirements before build, including the business problem, objectives, data sources, calculation logic, scope, and success criteria Present insights and recommendations to business stakeholders, not only dashboards or reports, so outputs support clear decision-making Promote adoption of BI outputs and support improved data literacy across business functions Policies &amp; Procedures Apply and enforce BI development standards (naming, versioning, source documentation) set by the Director, Data &amp; Analytics Operate within the data governance framework and escalate gaps in data quality, access, or documentation Follow Enterprise Applications and D&amp;A Centre of Excellence policies and procedures Apply company policy and contractual best practice when working with BI tooling vendors and implementation partners People Management and Development Manage, coach, and mentor a small team of Analysts/BI Specialists, onboarding new joiners and building capability in data modelling, DAX, and dashboard design Set yearly objectives and development plans for each team member, covering company, career, and technical development goals Identify high-potential team members and develop them in partnership with the Director Day-to-Day Operations Triage incoming data and reporting requests and assign them to the right team member based on complexity and data domain Identify new sources of data within the organisation (ERP, CRM, manufacturing systems) and escalate integration needs to the Director Apply row-level security, access controls, and data privacy requirements so the right people see the right data Run design and peer reviews of team-produced data models, DAX measures, and dashboards before release to business users Track and report team KPIs (delivery turnaround, ticket volume, adoption, service quality) on a regular cadence Job Related (Specific Accountabilities) Build, maintain, and optimise Power BI datasets, data models, and DAX measures within the Enterprise Analytics platform, under the Director's design authority Perform configuration and change management for assigned reporting areas (Power BI workspaces, gateways, datasets) Automate data refresh, distribution, and alerting within the existing Power BI platform</p><p>5. Behavioural Competencies: Name Level Initiative &amp; Drive for Results Very Good Change &amp; Innovation Very Good Communication &amp; Influence Excellent Developing &amp; Empowering others Very Good Problem Solving &amp; decision Making Excellent Strategic Thinking Good</p><p>6. Technical Competencies: Name Level Applications Management and Maintenance Very Good Data Analysis, Data Management &amp; Data Quality Excellent Computer Skills Excellent Cost Estimation &amp; Analysis Good Data visualization and interpretation Excellent Business Intelligence Solutions Very Good Business Decisions Good</p><p>7. QUALIFICATIONS, EXPERIENCE, &amp; SKILLS: Essential Education &amp; Experience Bachelor's degree in Business, Mathematics, Statistics, Computer Science, or a related quantitative field 4 8 years' progressive experience in data analytics, BI, or enterprise reporting, including proven accountability for leading a small analytics/BI team and owning end-to-end delivery Technical Skills Deep, hands-on mastery of Power BI able to own enterprise semantic models end to end, including data modelling, advanced DAX, Power Query (M), and workspace/gateway administration, and to set the standard others build to Proven expertise in tabular modelling and performance tuning at enterprise scale diagnosing and resolving model, DAX, and refresh performance issues using tools such&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business, Mathematics, Statistics, Computer Science, or a related quantitative field</li><li>4 - 8 years' progressive experience in data analytics, BI, or enterprise reporting, including proven accountability for leading a small analytics/BI team and owning end-to-end delivery</li><li>Deep, hands-on mastery of Power BI able to own enterprise semantic models end to end, including data modelling, advanced DAX, Power Query (M), and workspace/gateway administration, and to set the standard others build to</li><li>Proven expertise in tabular modelling and performance tuning at enterprise scale diagnosing and resolving model, DAX, and refresh performance issues using tools such as Tabular Editor and DAX Studio across Power BI Premium and/or Azure Analysis Services</li><li>Strong command of SQL for interrogating, validating, and reconciling data across relational databases and enterprise systems (ERP/CRM)</li><li>Sound grounding in data warehousing and integration architecture (ETL/ELT, star schema, fact/dimension modelling), with the judgement to shape durable, reusable models rather than one-off solutions</li><li>Confident application of data access controls (e.g., row-level security) and data privacy requirements in a regulated enterprise reporting environment</li><li>Familiarity with ITIL or similar IT service-management frameworks for handling BI support tickets and change control</li><li>Credible business and domain understanding in at least one core area commercial, finance, supply chain, or manufacturing sufficient to challenge assumptions, frame the right questions, and translate business processes into analytical models</li><li>Mature stakeholder-management and business-engagement capability able to hold credible discussions with function leads, structure and document business requirements, and present insights and recommendations that stand up to senior scrutiny</li><li>Demonstrated people-leadership capability setting technical direction, reviewing and raising the quality of others' work, and developing analysts over time</li><li>Excellent English language skills, written and spoken</li><li>Experience leading or contributing to the migration of reporting and data workloads between platforms (Desirable)</li><li>Familiarity with Spark SQL and lakehouse architecture concepts (Desirable)</li></ul>

<p><h4>Description</h4> <p>Managed.sa is looking for a cybersecurity GRC consultant based in Jordan to support cybersecurity governance, risk, and compliance engagements for our clients.</p> <p>The ideal candidate will have hands-on experience in cybersecurity frameworks, regulatory compliance, risk assessment, gap analysis, policy development, audit readiness, and executive reporting. This role requires strong analytical, documentation, and stakeholder management skills, with the ability to translate cybersecurity requirements into practical business-aligned controls and action plans.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in cybersecurity, information security, computer science, IT, business, or a related field.</li> <li>Minimum 4–5 years of experience in cybersecurity GRC, risk management, compliance, audit, or information security consulting.</li> <li>Strong knowledge of cybersecurity frameworks and standards such as:</li> <ul> <li>NCA ECC / CCC / DCC / OTCC</li> <li>SAMA CSF / CRFR</li> <li>CST CRF</li> <li>ISO 27001 / ISO 27701 / ISO 22301</li> <li>NIST CSF</li> <li>PDPL / NDMO</li> </ul> <li>Experience in gap assessments, risk assessments, compliance reviews, and policy development.</li> <li>Strong reporting and documentation skills.</li> <li>Ability to communicate professionally with clients and senior stakeholders.</li> <li>Excellent English communication skills; Arabic is a strong plus.</li> <li>Currently based in Jordan and able to work remotely with teams and clients in KSA.</li> </ul> <h4>Nice to Have</h4> <ul> <li>Professional certifications such as ISO 27001 LA/LI, CISA, CRISC, CISM, CISSP, Security+, or equivalent.</li> <li>Previous consulting experience with cybersecurity service providers.</li> <li>Experience working with Saudi regulatory frameworks.</li> <li>Experience preparing executive dashboards or compliance status reports.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work with a leading cybersecurity services company.</li> <li>Exposure to major cybersecurity governance and compliance projects in KSA.</li> <li>Remote work from Jordan.</li> <li>Professional growth in cybersecurity consulting, risk, and compliance.</li> <li>Collaborative and expert-driven work environment.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Managed.sa is looking for a cybersecurity GRC consultant based in Jordan to support cybersecurity governance, risk, and compliance engagements for our clients.</p> <p>The ideal candidate will have hands-on experience in cybersecurity frameworks, regulatory compliance, risk assessment, gap analysis, policy development, audit readiness, and executive reporting. This role requires strong analytical, documentation, and stakeholder management skills, with the ability to translate cybersecurity requirements into practical business-aligned controls and action plans.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in cybersecurity, information security, computer science, IT, business, or a related field.</li> <li>Minimum 4–5 years of experience in cybersecurity GRC, risk management, compliance, audit, or information security consulting.</li> <li>Strong knowledge of cybersecurity frameworks and standards such as:</li> <ul> <li>NCA ECC / CCC / DCC / OTCC</li> <li>SAMA CSF / CRFR</li> <li>CST CRF</li> <li>ISO 27001 / ISO 27701 / ISO 22301</li> <li>NIST CSF</li> <li>PDPL / NDMO</li> </ul> <li>Experience in gap assessments, risk assessments, compliance reviews, and policy development.</li> <li>Strong reporting and documentation skills.</li> <li>Ability to communicate professionally with clients and senior stakeholders.</li> <li>Excellent English communication skills; Arabic is a strong plus.</li> <li>Currently based in Jordan and able to work remotely with teams and clients in KSA.</li> </ul> <h4>Nice to Have</h4> <ul> <li>Professional certifications such as ISO 27001 LA/LI, CISA, CRISC, CISM, CISSP, Security+, or equivalent.</li> <li>Previous consulting experience with cybersecurity service providers.</li> <li>Experience working with Saudi regulatory frameworks.</li> <li>Experience preparing executive dashboards or compliance status reports.</li> </ul> <h4>Benefits</h4> <ul> <li>Opportunity to work with a leading cybersecurity services company.</li> <li>Exposure to major cybersecurity governance and compliance projects in KSA.</li> <li>Remote work from Jordan.</li> <li>Professional growth in cybersecurity consulting, risk, and compliance.</li> <li>Collaborative and expert-driven work environment.</li> </ul></p><p></p>