Contract Representative Jobs in Jordan
834 Jobs Found
Center for Civilians in Conflict (CIVIC)
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><u><span>About CIVIC</span></u></p><br>
<p><span>Center for Civilians in Conflict (CIVIC) is an international nonprofit and nongovernmental organization with offices around the world working to improve protection for civilians in conflict zones. Our mission is to support communities affected by conflict in their quest for protection and work with armed actors and relevant institutions to strengthen their resolve and capacity to prevent and respond to civilian harm. We are advocates who believe that no civilian caught in conflict should be ignored, and advisors who provide practical solutions to preventing and responding to civilian harm. Learn more at </span><span>civiliansinconflict.org</span><span>. </span></p><br> <p><u><span>About the Position</span></u></p><br>
<p><span>The Center for Civilians in Conflict (CIVIC) seeks an experienced <span>Senior Program Manager</span> to lead the implementation, operational management, and strategic development of its Yemen portfolio.</span></p><br> <p><span>Based in Amman, the Senior Program Manager will oversee programme implementation across Yemen, while ensuring high-quality delivery, donor compliance, financial stewardship, and operational effectiveness. The position serves as the principal day-to-day manager of the Yemen programme and works closely with country-based teams, partners, donors, and regional stakeholders to advance CIVIC's mission of improving the protection of civilians.</span></p><br> <p><span>The Senior Program Manager will supervise programme staff, manage institutional donor grants, contribute to strategic growth, and represent CIVIC with humanitarian, governmental, and international partners.</span></p><br> <p><span><span>Location:</span> Amman, Jordan</span></p><br>
<p><span><span>Travel:</span> Frequent travel to Yemen (subject to security and access), Oman, Saudi Arabia, Egypt, and other regional locations as required.</span></p><br>
<p><span>Reports to: </span><span>Country Director, Yemen</span></p><br> <p><u><span>Key Responsibilities</span></u></p><br> <p><em><span>Programme Leadership and Management</span></em></p><br>
<ul>
<li><span><span>Lead the implementation of CIVIC's Yemen programme portfolio.</span></span></li>
<li><span><span>Ensure programmes are delivered on time, within budget, and in accordance with donor requirements. </span></span></li>
<li><span><span>Oversee project planning, implementation, monitoring and adaptive management. </span></span></li>
<li><span><span>Provide technical and managerial guidance to programme teams. </span></span></li>
<li><span><span>Identify operational risks and develop mitigation measures. </span></span></li>
<li><span><span>Ensure integration of Protection of Civilians principles across all programme activities. </span></span></li>
<li><span><span>Support programme learning, quality assurance and organizational accountability.</span></span></li>
</ul> <p><span><em><span>Grant and Donor Management</span></em></span></p><br>
<ul>
<li><span>Lead management of multiple institutional donor grants.</span></li>
<li><span>Ensure compliance with donor contractual requirements and CIVIC policies.</span></li>
<li><span>Prepare high-quality narrative reports. </span></li>
<li><span>Coordinate budget revisions, no-cost extensions and grant amendments.</span></li>
<li><span>Maintain regular communication with donors.</span></li>
<li><span>Coordinate internal grant management processes across programme, finance and operations teams. </span><br></li>
</ul>
<p><em><span>Financial Management</span></em></p><br>
<ul>
<li><span>Manage programme budgets and forecasts. </span></li>
<li><span>Monitor expenditures against approved budgets.</span></li>
<li><span>Support financial planning and budget development. </span></li>
<li><span>Ensure efficient utilization of programme resources.</span></li>
<li><span>Work closely with finance staff to ensure timely financial reporting and compliance. </span><br></li>
</ul>
<p><em><span><span>Operational</span><span> Management</span></span></em></p><br>
<ul>
<li><span>Coordinate programme operations across multiple locations.</span></li>
<li><span>Support recruitment, procurement, logistics and administrative planning.</span></li>
<li><span>Ensure </span><span>operational </span><span>systems support effective programme implementation.</span></li>
<li><span>Contribute to security planning and operational risk management.</span></li>
<li><span>Coordinate with regional and headquarters teams to resolve operational challenges. </span><br></li>
</ul>
<p><em><span><span>Business </span><span>Development</span></span></em></p><br>
<ul>
<li><span>Identify opportunities for programme growth.</span></li>
<li><span>Lead or contribute to proposal development.</span></li>
<li><span>Prepare concept notes and project designs.</span></li>
<li><span>Develop budgets and implementation plans for new funding opportunities.</span></li>
<li><span>Support donor engagement and strategic partnerships. </span><br></li>
</ul>
<p><em><span><span>Representation</span><span> and Partnerships</span></span></em></p><br>
<ul>
<li><span>Represent CIVIC with donors, UN agencies, NGOs, civil society organizations, and relevant authorities.</span></li>
<li><span>Build and maintain productive relationships with humanitarian and development partners.</span></li>
<li><span>Engage with protection, humanitarian coordination and security sector actors as appropriate.</span></li>
<li><span>Participate in coordination forums and working groups.</span></li>
<li><span>Promote CIVIC's mission and technical expertise externally. </span><br></li>
</ul>
<p><em><span>Staff Management</span></em></p><br>
<ul>
<li><span>Supervise programme staff.</span></li>
<li><span>Support staff development and performance management.</span></li>
<li><span>Foster collaboration across programme, operations and technical teams.</span></li>
<li><span>Promote a positive and inclusive team culture.</span></li>
</ul> <p><span>KeyQualifications</span></p><br>
<p><em><span>Education</span></em></p><br>
<ul>
<li>Master's degree in International Relations<span>, Conflict Studies, Political Science, International Development, Humanitarian Affairs, Public Administration, or another relevant field.</span></li>
</ul>
<p><em><span>Experience</span></em></p><br>
<ul>
<li><span><span>Minimum seven (7) years of progressively responsible experience</span><span> managing complex humanitarian, stabilization, peacebuilding or protection programmes.</span></span></li>
<li><span><span>Demonstrated experience managing programmes in </span><span>Yemen</span><span> is essential.</span></span></li>
<li><span><span>Experience working within the humanitarian response in Yemen, including coordination with national and international partners. </span></span></li>
<li><span><span>Experience with ECHO</span><span> is essential</span></span></li>
<li><span><span>Proven </span><span>experience </span><span>managing</span><span> multi-million-dollar </span><span>institutional </span><span>donor </span><span>grants</span><span>.</span></span></li>
<li><span><span>Strong </span><span>experience</span><span> in programme cycle management.</span></span></li>
<li><span><span>Experience developing proposals and securing institutional funding. </span></span></li>
<li><span><span>Experience managing programme budgets and financial oversight.</span></span></li>
<li><span><span>Experience supervising multidisciplinary and multicultural teams. </span></span></li>
<li><span><span>Experience working in insecure and conflict-affected environments. </span></span> <br></li>
</ul>
<p><em><span><span>Technical </span><span>Competencies</span></span></em></p><br>
<ul>
<li><span><span>Excellent programme management </span><span>skills</span><span>.</span></span></li>
<li><span><span>Strong grant and contract management. </span></span><br></li>
<li><span><span>Financial planning and budget management. </span></span></li>
<li><span><span>Monitoring, evaluation and adaptive programming. </span></span></li>
<li><span><span>Operational</span><span> planning and coordination.</span></span></li>
<li><span><span>Risk management. </span></span></li>
<li><span><span>Stakeholder engagement and </span><span>representation</span><span>. </span></span> <br></li>
<li><span><span>Strong analytical and problem-solving skills. </span></span></li>
<li><span><span>Excellent report </span><span>writing</span><span>.</span></span></li>
<li><span><span>Excellent interpersonal and negotiation skills. </span></span> <br></li>
</ul>
<p><span><em><span>Languages</span></em></span></p><br>
<p><span><span>• </span><span>Fluency in English (spoken and written).</span><br></span> <span><span>• </span><span>Fluency in Arabic (spoken and written).</span></span><br></p><br> <p><span><span>Other </span><span>Requirements</span></span></p><br>
<ul>
<li><span><span>Ability to be based full-time in </span><span>Amman, Jordan</span><span>.</span></span></li>
<li><span><span>Willingness and ability to undertake frequent travel throughout the Middle East, including to </span><span>Yemen (subject to security conditions), Oman, Saudi Arabia, Egypt, and other countries as required</span><span>. </span></span> <br></li>
<li><span><span>Demonstrated commitment to the protection of civilians, humanitarian principles, and conflict-sensitive programming. </span></span></li>
</ul> <p><span><u><span>Additional Details</span> </u></span><br></p><br> <p><span>Application Deadline: August 14, 2026 </span><br></p><br> <p><span>Due to the high volume of applications, only candidates selected for an interview will be contacted. <em><span>Shortlisted candidates will receive an email invitation from TestGorilla to submit their resume. Please complete this step promptly to ensure your candidacy is fully considered.</span></em></span></p><br> <p><span>CIVIC is an Equal Opportunities Employer committed to fostering a diverse and inclusive environment, and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. </span></p><br> <p><span>Note to Recruiters and Placement Agencies: CIVIC does not accept unsolicited agency resumes and does not pay placement fees for candidates submitted by agencies other than its approved partners.</span></p><br> </div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Summary We are seeking an experienced, confident, and guest-focused Captain Waiter to join the team at Little Krazy , a whimsical fine-dining destination where exceptional hospitality meets immersive dining.<br> As a Captain Waiter, you are responsible for delivering an outstanding dining experience while leading a designated service section.<br> You will ensure every guest receives attentive, knowledgeable, and personalised service from arrival to departure.<br> Acting as the key link between guests, the kitchen, and front-of-house team, you will coordinate seamless service, mentor junior team members, and uphold the highest standards of hospitality.<br> More than serving food and beverages, you are an ambassador of the Little Krazy experience.<br> Through your professionalism, product knowledge, and genuine hospitality, you will create memorable moments for guests.<br> Instagram: littlekrazy_sa 1 year contract: Visa + flights + basic salary + accommodation + transport all provided for by the company.<br> No expense for candidates.<br> Key Responsibilities Deliver exceptional, personalised table service in accordance with the restaurant's service standards.<br> Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.<br> Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.<br> Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.<br> Provide expert recommendations based on guest preferences, dietary requirements, and allergies.<br> Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.<br> Accurately take food and beverage orders and enter them into the POS system.<br> Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.<br> Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.<br> Resolve guest concerns professionally and escalate issues to management where appropriate.<br> Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.<br> Assist in training, coaching, and mentoring junior front-of-house team members.<br> Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.<br> Process guest bills accurately and efficiently, ensuring a seamless payment experience.<br> Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.<br> Ensure compliance with food safety, hygiene, and health and safety standards.<br> Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.<br> At SIHAMCO, we believe in rewarding our team with more than just a job — we offer an inspiring work environment and real opportunities for growth.<br> Our benefits include: Competitive salary packages – aligned with market standards and experience Visa (1 year temp) & Flights into the country for non-citizens Accommodation Transportation Allowance Career development & Internal promotions – grow with us across departments and seasons Creative & collaborative work culture – built on passion, innovation, and attention to detail Exposure to high-end hospitality & entertainment concepts – gain experience in premium F&B and entertainment Experience working on premium events within The Groves, Riyadh Season Cultural diversity – join a team of passionate professionals from around the world Join us and be part of a company that’s redefining hospitality in Saudi Arabia and beyond.<br> 1–3 years’ experience as a Captain Waiter or Senior Waiter in a premium restaurant, luxury hotel, or fine-dining restaurant A warm, engaging, and professional approach with a genuine passion for hospitality.<br> Fluent in Arabic and English with excellent verbal communication skills.<br> Outgoing, confident, and charismatic personality.<br> Excellent communication and interpersonal skills.<br> Strong understanding of food and beverage service, with ability to upsell effectively.<br> Team player who thrives in a fast-paced, dynamic environment.<br> Excellent food and beverage knowledge, including menu pairings, allergens, and dietary requirements.<br> Experience using restaurant POS systems.<br> Proven ability to remain calm, organised, and efficient in a fast-paced environment.<br> Impeccable personal presentation and professional demeanour.<br> About The Group: SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.<br> At SIHAMCO, we don’t just lead Saudi Arabia’s hospitality and entertainment evolution—we create it from the ground up.<br> Since 2008, we’ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards.<br> Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.<br> Crafting a Homegrown Legacy All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house — from initial vision and brand identity to concept creation, design, execution and operation.<br> We don’t import ideas; we build them — crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.<br> Our Signature Brands Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim.<br> With over 25 original homegrown brands, SIHAMCO not only sets — but consistently surpasses — global standards in Entertainment, Hospitality, F&B, Lifestyle, Wellness, Family & Pet Entertainment Experience.<br> Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk & Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.<br> Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.<br> We Are Only Getting Started!<br> Several exciting new concepts and brands are currently under development, with launches planned in the coming months.<br> From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.<br> People First Our team is our greatest asset—a dynamic mix of local talent and international expertise, all united by a passion for excellence.<br> We nurture careers, encourage creativity, and build leaders.<br></span> </div>
Confidential
Jordan - Jordan
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>BACKGROUND ON IMPACT AND REACH IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. The IMPACT team comprises specialists in data collection, management and analysis, GIS and remote sensing. IMPACT was launched at the initiative of ACTED, an international NGO with headquarters based in Paris and presence in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, which allows IMPACT to benefit from ACTED s operational support in its fields of intervention. We are currently looking for a Senior Assessment Officer to support our team in the occupied Palestinian territory (oPt) Position: Senior Assessment Officer Contract duration: 6 months (pending funding confirmation) Starting date: ASAP Location: Amman, Jordan COUNTRY PROFILE The humanitarian situation in the occupied Palestinian territories (oPt) has reached dire levels, particularly in the Gaza Strip, where ongoing hostilities have resulted in mass displacement, the collapse of basic services, and a near-total breakdown of civilian infrastructure. With 2.1 million people affected, access to food, water, healthcare, and shelter remains critically limited. The scale of destruction and access constraints have created an environment where humanitarian needs far exceed available resources. Together, these dynamics have driven acute and widespread humanitarian needs. Against this backdrop, IMPACT Initiatives is planning a range of research activities to support an evidence- and needs-based humanitarian response. In 2026, IMPACT will conduct a number of cash and market assessments in order to better inform the response as it responds to the post ceasefire context. POSITION PROFILE Under the line management of the Research Manager, the Senior Assessment Officer is jointly responsible for the implementation of REACH s Shelter and Site Management assessments, including the preparation, data collection, analysis, drafting, dissemination, and evaluation stages. The Senior Assessment Officer will lead a portfolio of shelter and sites-related research activities, which may include targeted shelter assessments, area-based and neighbourhood-level studies, intentions and perceptions research, analytical support to humanitarian coordination mechanisms, and other assessments responding to evolving operational priorities and information needs. Extensive external coordination is expected, both in facilitating the assessment and positioning IMPACT within the newly forming Shelter, Land and Sites cluster. This position requires strong research skills, an analytical mind, creativity, independence, and an interest in the context. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. RESPONSIBILITIES The Senior Assessment Officer s responsibilities include: PROJECT/RESEARCH CYCLE MANAGEMENT • Ensuring the assessment, analysis, and support material development are planned and implemented in a structured and coherent manner, in line with relevant project and strategic objectives, and with global IMPACT guidelines. • Managing the relevant assessment cycle stages, including oversight of research design, data collection, or analysis. • Collaborating with other members of the IMPACT Shelter and Sites team and ensuring alignment and efficiency between team activities and outputs. CONTEXTUAL UNDERSTANDING • Guiding secondary data review and efforts to better understand the information landscape, and how the assessment contributes to strategic response objectives. • Keeping up to date with the shifting oPt context, especially around the Shelter, Land and Sites cluster merge. RESEARCH AND TECHNICAL SKILLS • Develop and implement specific Sites and Shelter based assessments. The candidate should have a technical interest in research development on areas relating to shelter vulnerability, displaced person vulnerabilities, site management (including site profiling, site community engagement, site care and maintenance) • Comprehensive secondary data review for triangulating relevant assessment data • Development of additional support materials to ensure operational efficiencies and output effectiveness, including necessary guidance notes, KII facilitation guides and training materials. • Analysis of the collected data and drafting of the relevant outputs (i.e., shelter vulnerability reporting). • Experience working with qualitative assessments would be an advantage STAFF MANAGEMENT AND TRAINING • Based on the developed training materials, supporting the training of the trainers and data collection staff on assessment objectives and tools, including in collaboration with project implementation partners. • Promoting capacity building across the IMPACT oPt mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience). • Providing day-to-day direct and indirect management of the research team within their workstream. COORDINATION Internal Coordination • Interacting autonomously with HQ departments and may serve as mission focal point for particular themes or technical areas; • Coordinating with research units and teams to move forward or improve aspects of the research cycle; • Supporting senior management with designing, planning, and implementing strategies, and objectives. • External Coordination • Coordinating with relevant actors and partner organisations, including clusters, UN agencies and partner INGO and NNGOs, to ensure alignment with priority information needs. • Directly engaging with the Site Management Cluster, Shelter Cluster, and newly forming Shelter, Land and Sites cluster to inform their assessment activities. • Leading on external engagement related to project implementation and analytical research findings as necessary. • Where necessary, leading on Joint Analysis Workshops between IMPACT and partner organisations, The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners or collected during his/her assignment with IMPACT. REQUIREMENTS • Years of work experience 3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.; • Research skills Excellent quantitative and qualitative research data analysis experience required, including experience with key informant interviews and quantitative tool design (KoBo);</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> </p><p></p></section>
Mercy Corps
Jordan - Amman
<p class="x_xmsonormal" ><b><span >Estimated Duration:</span></b><span > from contract signing until End of March 2027</span></p>
<p class="x_xmsonormal" ><b><i><span >** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.</span></i></b></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc233806924" ></a><a name="x__Toc233880839" ><span ><b><span >About Mercy Corps</span></b></span></a></p>
<p class="x_MsoNormal" ><span ><span ><span >Mercy Corps (MC) is an international relief and development organization that operates in more than 40 countries around the world, whereby its Jordan office was founded in 2003 and has since worked to expand clean water access, strengthen youth and women's civic participation, and boost economic stability for both Jordanians and refugees. Mercy Corps Jordan (MCJ) partners with local governments and organizations to support communities in building economically secure and more peaceful futures, with programs focused on climate resilience, sustainable livelihoods, and inclusive economic growth.</span></span></span></p>
<p class="x_MsoNormal" ><span ><span ><span > </span></span></span></p>
<p class="x_MsoNormal" ><span ><span ><b><span >About Iqlaa</span></b></span></span></p>
<p class="x_MsoNormal" ><span ><span >The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's home-based businesses (HBBs) and micro-small enterprises (MSEs) to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments.</span></span></p>
<p class="x_MsoNormal" ><span ><span > </span></span></p>
<p class="x_MsoNormal" ><span ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and constraints that facilitate or restrict formalization and growth. Based on findings, Iqlaa implements best practices to strengthen businesses and develop an MSE-focused financial sector within a market systems development framework. Program activities are delivered with a strong localization element to respond to specific market needs and the local context. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></span></p>
<p class="x_MsoNormal" ><span ><span >Implementing Organizations: Mercy Corps Jordan (Lead) | Expectation State | Dalberg Design | Migrate-Jordan | Middle East Investment Initiative | Andersen Legal-Jordan | The American Chamber of Commerce in Jordan.</span></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc233806926" ><b><span >Activity </span></b></a><b><span >Purpose</span></b></p>
<p class="x_MsoNormal" ><span >Iqlaa seeks a qualified national individual consultant to support the implementation and follow-up of grants, including in-kind grants, provided to targeted HBBs and MSEs under the program. The consultant will support needs identification, grant implementation and follow-up, procurement coordination, technical specification development, delivery coordination, installation follow-up, and related documentation for in-kind grants. The consultant will also provide field-based and onsite guidance, coaching, and follow-up, as needed, to support successful grant implementation and address emerging operational or technical challenges. This support should also contribute to strengthening and sustaining the aggregation business model among awarded grantees by helping ensure that grant-supported investments are effectively integrated into their operations and growth plans.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >This assignment aligns with the Micro-Aggregators Program implemented within the scope of Iqlaa. Through the program, participating business owners of MSEs have already undergone an extensive capacity building and business development process over approximately two and a half months. During this period, they received training across approximately fifteen training days covering multiple topics related to aggregation and business growth, including but not limited to aggregation principles, marketing, sales, food safety, quality assurance, digital marketing, value chain development, regulatory compliance, and financial management.</span></p>
<p class="x_MsoNormal" ><span >The participating business owners have undergone a business plan development process and received tailored technical feedback and coaching from an aggregation expert, as well as marketing and/or financial management experts based on the individual needs of each business.</span></p>
<p class="x_MsoNormal" ><span >Upon finalization of the business plans, business owners pitched their business concepts and growth plans to an external evaluation committee. Ten successful participants were selected to receive in-kind grants under the program.</span></p>
<p class="x_MsoNormal" ><span >The consultant will work closely with Mercy Corps’ program, procurement, finance, grants, and Program Quality and Learning (PQL) teams to ensure that all in-kind grant support is compliant, cost-effective, operationally suitable, and aligned with approved business plans and program objectives, ensuring sustainability of the aggregation model within the awarded grantees.</span></p>
<p class="x_MsoNormal" ><span >In-kind grants are expected to be up to 14 grants for cohort 2 and up to 10 for cohort 3.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >Activity Description</span></b></p>
<p class="x_MsoNormal" ><a name="x__Hlk240194996" ><span >The consultant will support the implementation of in-kind grants targeting formal and operational HBBs and MSEs across Jordan. They will follow up with subgrantees on grant-related activities and coordinate, without assuming procurement responsibility, the technical requirements, procurement interface, delivery, and operationalization of grant-supported tools, machines, equipment, and related services.</span></a></p>
<p class="x_MsoNormal" ><span ><span >The assignment will include supporting multiple cohorts of businesses across different sectors and governorates, requiring coordination with participants, technical advisors, and Mercy Corps teams.</span></span></p>
<p class="x_MsoNormal" ><b><span >Objectives</span></b></p>
<ul type="disc">
<li class="x_MsoNormal" ><span >Ensure that subgrantee needs are clearly defined and remain aligned with the grant agreement, approved technical application, scope of work, and implementation requirements.</span></li>
<li class="x_MsoNormal" ><span >Ensure that all in-kind support is technically suitable, responsive to the operational and production needs of the businesses, aligned with approved budgets and technical applications, and properly delivered, installed, documented, and closed out.</span></li>
<li class="x_MsoListParagraph" ><span >Support successful grant implementation by providing the program technical team and grantees with the necessary guidance, coaching, and onsite support to ensure activities are implemented in accordance with the agreed scope of work, implementation plan, technical requirements, and applicable compliance standards</span></li>
</ul>
<p class="x_MsoNormal" ><b><span > </span></b></p>
<p class="x_MsoNormal" ><b><span >Scope of Work</span></b></p>
<p class="x_MsoNormal" ><span >You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:</span></p>
<p class="x_MsoNormal" ><span ><a href="https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing">https://drive.google.com/drive/folders/1Op4NPNtR3NvQ4sXgUIT7F5bm0UeC2TIT?usp=sharing</a></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >How to Apply</span></b></p>
<p class="x_MsoNormal" ><span >Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted <b>maximum by Sunday, September 27<sup>th</sup>, 2026 at 4:00 pm Amman time</b>:</span></p>
<ol start="1" type="1">
<li class="x_MsoListParagraph" ><span >All the documents requested in the <b><i>“Application”</i></b><i> </i>section in the SOW document (page 15) .</span></li>
<li class="x_MsoListParagraph" ><span >A copy of your Jordanian ID or passport.</span></li>
<li class="x_MsoListParagraph" ><span >A screenshot showing the applicant’s active account on <b>Jo Fawtara</b> system.</span></li>
<li class="x_MsoListParagraph" ><span >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><i><span >** Mercy Corps has the right to disqualify any late offers.</span></i></b></p>
Médecins Sans Frontières
Jordan - Amman
<p><strong>Vacancy Announcement</strong></p>
<p><strong>OCA Palestine – AMMAN OFFICE</strong></p>
<p><strong>Finance And Accountancy Manager</strong></p>
<p> </p>
<p> </p>
<p><em>Family: HR & FIN</em></p>
<p><em>Level: 10 IRFFG (2,234 JOD Monthly Gross)</em></p>
<p><em>Workplace: Amman</em></p>
<p><em>Hierarchical and Functional line management: Finance Coordinator</em></p>
<p><em>Functional reporting line to: HQ-based field accounting referent</em></p>
<p><em>Duration: Fixed Term Contract – One year.</em></p>
<p> </p>
<p><strong>Context</strong></p>
<p><strong>Amman Hub:</strong></p>
<p> </p>
<p>MSF has been present in Amman since 2006 with different Missions and OCs, and since 2015 with delocalized HQ offices.</p>
<p>In 2018, MSF signed a Host-Country Agreement (HCA) with the Jordanian authorities and consolidated its presence in the country, becoming one of the MSF Hubs around the world, with the aim of supporting the quality of our operations in the region and beyond.</p>
<p>Today, Amman Hub is a complex setting, including the presence of 5 OCs with Operations and Organizational Support:</p>
<ul>
<li>Units: OCA MENA Regional Office, OCBA CAHM (Center for Advanced Humanitarian Medicine), OCG MESO (Middle East Support Office).</li>
<li>Operational Cells: OCBA Cell 1 (Afghanistan, Yemen, Syria) and OCG Cell 5 (Iraq, Lebanon, Yemen, Syria).</li>
<li>Missions: Permanent missions including OCP Jordan (Reconstructive Surgery Hospital), and ad hoc temporary hosted missions including OCA Palestine/Gaza/Syria, OCB Syria/Palestine, OCBA Palestine/Gaza/Yemen.</li>
<li>OCG Lebanon/Iran/Iraq/Sudan/Yemen/Syria. </li>
<li>An intersectional Amman Mutualized Support Office (AMSO) under the direct management of OCBA.</li>
<li>Hosted positions from different OCs and the International Office.</li>
</ul>
<p > </p>
<p><strong>Objectives of the position:</strong></p>
<p>Coordinating and supervising the accounting of the mission (accounting, treasury, audit procedures, etc.) according to the instructions of the Finance Coordinator, and in compliance with legal obligations and MSF standards and protocols in order to provide quality, reliable and transparent information to the organization on the use and allocation of resources in the mission.</p>
<p> </p>
<p><strong>Scope of Responsibilities</strong><strong>:</strong></p>
<p><u>General Finance duties:</u></p>
<ul>
<li>Ensure confidentiality on all finance issues related to MSF</li>
<li>Know perfectly, respect, and ensure strict compliance at any time with MSF standards:</li>
</ul>
<ol>
<li>Chart of accounts</li>
<li>Finance policies and procedures</li>
<li>Standards for accounting quality (paper and electronic)</li>
<li>Purchasing/validation/payment procedures for the mission.</li>
</ol>
<p > </p>
<ul>
<li>Provide any required support or other tasks related to finance issues at the mission, such as backup when the finance staff is on leave.</li>
</ul>
<p> </p>
<ul>
<li>Support the FinCo in drafting and implementing policies and procedures.</li>
</ul>
<p><u>Team Management and Remote Support:</u></p>
<ul>
<li>Provide remote technical supervision, coaching, and capacity-building to finance staff based in Gaza.</li>
<li>Adapt working methods and tools to maintain continuity of financial operations despite connectivity, security, or access disruptions.</li>
<li>Participate in mission coordination meetings and maintain close, regular communication with the Gaza-based team and Amman/Ramallah Coordination.</li>
</ul>
<p> </p>
<p><u>Accounting and Financial Management</u></p>
<ul>
<li>Ensure timely, accurate, and complete monthly accounting reports and the year-end accounting report, in line with MSF accounting standards and chart of accounts.</li>
<li>Review and validate cash, bank, and journal entries submitted remotely by field teams.</li>
<li>Monitor cash flow and cash requests for Gaza activities, anticipating constraints related to banking access, cash scarcity, and cross-border transfers.</li>
<li>Ensure supporting documentation meets MSF requirements, adapting where standard documentation is impossible to obtain due to the context.</li>
</ul>
<p > </p>
<p><u>Budgeting and Financial Planning</u></p>
<ul>
<li>Prepare, consolidate, and follow up on mission budgets and forecasts in coordination with the Coordination team and Operations.</li>
<li>Conduct regular budget-vs-actual analysis and alert management to variances or risks.</li>
</ul>
<p > </p>
<p><u>Compliance and Risk Management</u></p>
<ul>
<li>Ensure compliance with MSF internal control procedures and local legal/tax requirements where applicable.</li>
<li>Identify and mitigate financial risks specific to the Gaza context (banking restrictions, liquidity crises, security-related access issues).</li>
<li>Support internal and external audits; prepare audit documentation and follow up on recommendations.</li>
</ul>
<p> </p>
<p><u>HR Interface</u></p>
<ul>
<li>Support payroll processes and validation of local and incentivized staff costs where relevant to the finance function.</li>
<li>Ensure financial elements of HR compliance (staff costs, benefits, statutory obligations) are properly accounted for.</li>
</ul>
<p> </p>
<p><u>Safeguarding Responsibilities</u></p>
<ul>
<li>In support of the FinCo, ensure financial procedures (procurement, cash handling, per diems, incentive payments) are designed and controlled in ways that reduce safeguarding risks, including risks of exploitation linked to payments or resource distribution.</li>
<li>Apply financial due diligence when engaging vendors, contractors, and partners, including screening against MSF's Code of Conduct and safeguarding standards.</li>
<li>Model safeguarding standards in the management of the finance team, including safe, respectful, and non-exploitative supervisory practices.</li>
<li>Know and follow MSF's internal reporting channels for safeguarding concerns, and act promptly and confidentially if a concern arises, including any suspicion of financial misconduct linked to abuse of power.</li>
</ul>
<p> </p>
<p><u>Others</u></p>
<ul>
<li>Liaise with banks and other payment channels such as (PalPay and Jawwal Pay) in the absence of FinCo</li>
<li>Immediately inform FinCo of any problem or issue arising in the course of the work</li>
<li>Brief newly arrived IMS on finance as required in the projects</li>
<li>Others · Any other task assigned by Line manager/s</li>
</ul>
<p><strong>Profile Requirements:</strong></p>
<p><strong>Education:</strong></p>
<ul>
<li>Essential: solid accountancy training and experience; professional accounting qualification.</li>
<li>Desirable: University degree in accounting, finance or business administration.</li>
</ul>
<p> </p>
<p><strong>Experience:</strong></p>
<ul>
<li>Essential: 4 years of relevant professional experience in finance or a similar position.</li>
</ul>
<p> </p>
<p><strong>Knowledge:</strong></p>
<ul>
<li>Essential computer literacy (word, excel, internet).</li>
<li>Local accounting standards, Desirable MSF accounting software, ERP system knowledge, local laws.</li>
</ul>
<p> </p>
<p><strong>Languages: </strong></p>
<ul>
<li>Essential: Mission language (English language), Desirable local language.</li>
</ul>
<p><strong>Others:</strong></p>
<p>This position is open for Jordanian nationalities with a legal right to work in Jordan.</p>
<p> </p>
<p> </p>
<p><strong>If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1-page max) in English by </strong><strong>Thursday 17<sup>th</sup> September 2026.</strong></p>
<p> </p>
<p><strong>To: </strong><a href="https://msfamman.recruitee.com/o/finance-and-accountancy-manager">https://msfamman.recruitee.com/o/finance-and-accountancy-manager</a> </p>
<p> </p>
<p><strong><em>Any incomplete application will not be considered (i.e. no letter of motivation).</em></strong></p>
<p> </p>
<p><strong><em>Kindly note that only shortlisted applicants who applied through the above link will be contacted.</em></strong></p>
Anera
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Organizational Background</b></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>Project Background</b></p><p>The Gaza Support Program provides critical humanitarian support to Palestinian patients and their accompanying family members who have been displaced from Gaza and are receiving specialized medical treatment in Jordan. The program operates across accommodation sites and partner hospitals in Amman, coordinating closely with the Jordan Hashemite Charity Organization (JHCO), partner medical facilities, and other service providers to ensure patients receive dignified, timely, and well-coordinated care across medical, psychosocial, and basic support components.</p><p>To strengthen the program's clinical coordination and case management capacity, Anera Jordan is seeking a consultant to serve as Medical Coordinator on a part-time basis for a period of six months.</p><p><br></p><p><b>Objective of the Consultancy</b></p><p>The objective of this consultancy is to provide specialized medical coordination and case management support to the Gaza Support Program, ensuring that all active patient cases are accurately tracked, clinically coordinated, and managed throughout their treatment journey in Jordan. The consultant will serve as the primary clinical liaison with JHCO and partner hospitals, maintain real-time case management records, and contribute to program reporting and documentation — enabling the program team to deliver effective, evidence-based, and dignified care to displaced Palestinian patients and their families.</p><p><br></p><p><b>Scope of Work</b></p><p><b>The consultant will be responsible for the following:</b></p><ul><li><b>Case Management & Patient Tracking</b>: To manage the full case management cycle for medical evacuation cases — including registration, profiling, documentation, referrals, treatment updates, and closure within the IM system (e.g., Activity Info) — while maintaining complete, accurate, and real-time case files and trackers, conducting periodic data quality checks, monitoring cost utilization against category ceilings, and escalating systemic issues or high-risk/urgent cases to the Project Manager in a timely manner.</li></ul><p><br></p><ul><li><b>Medical Coordination & Partner Liaison</b>: To serve as the day-to-day medical and clinical liaison with JHCO focal points and partner hospitals under the Project Manager's strategic oversight, including participating in and documenting clinical coordination meetings, supporting medical case conferences, and flagging non-medical support needs to the Project Officer without independently authorizing such services.</li></ul><p><br></p><ul><li><b>Patient & Family Support Coordination</b>: To conduct field visits and medical/psychosocial needs assessments and follow-up with patients and families, escalating protection, mental health, or welfare concerns in line with Anera's referral pathways, non-displacement policy, and safeguarding principles, and contributing clinical context to patient story documentation in accordance with Do No Harm principles.</li></ul><p><br></p><ul><li><b>Reporting, MEAL & Data Management</b>: To prepare structured monthly case management progress reports and contribute verified case data, narrative inputs, and clinical indicators to monthly, quarterly, and donor reports and MEAL dashboards, while maintaining strict confidentiality and data protection standards for all patient information.</li></ul><p><br></p><ul><li><b>Technical Support & Capacity Building</b>: To develop or update standardized clinical documentation tools, case templates, and SOPs for Project Manager approval, while providing technical guidance to Program Volunteers and contributing to team capacity building on case management, referral pathways, and documentation standards.</li></ul><p><br></p><p><b>Deliverables</b></p><ul><li>Update Medical evacuation tracker, generate case files for patients, and flag urgent cases that may exceed the funding cap. / Monthly, ongoing</li><li>Act as clinical liaison with JHCO and partner hospitals; attend coordination meetings and share MoMs. / Monthly, ongoing </li><li>Conduct regular patient follow-up visits, needs assessments, and escalate protection/safeguarding concerns. / Monthly, ongoing </li><li>Submit a report covering caseload status, risks, service gaps, and cost overview / By the 5th of each month</li><li>support beneficiary data management, support MEAL data inputs through data collection and reporting, and ensure accurate documentation and record-keeping. Months 1–2 (initial), Month 5 (final review)</li><li>Final report with caseload summary, outcomes, handover notes, and recommendations. / Last 5 working days</li></ul><p><br></p><p><b>Duration & Level of Effort</b></p><p>The consultant will work 15 days per month across the 5-month contract period (75 days total), operating from the Anera Jordan field office with regular field visits to hospitals, treatment facilities, and accommodation sites. Working days will be agreed with the Project Manager in advance on a monthly basis. The exact start date will be confirmed upon contracting.</p><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Qualifications & Experience</b></p><ul><li>Bachelor's degree in Medicine, Public Health, Health Management, or a closely related field; advanced degree is an asset.</li><li>Minimum 3–5 years of relevant professional experience in case management, health coordination, or medical program support in a humanitarian or development context.</li><li>Demonstrated experience working with vulnerable populations including patients, refugees, or displaced persons; prior experience with medical evacuation programs or hospital coordination is a strong asset.</li><li>Strong data management and reporting skills; experience maintaining case trackers, beneficiary databases, or similar tools (Excel, Kobo, or similar) — this is a core requirement.</li><li>Familiarity with JHCO operational frameworks, Jordanian health system referral pathways, or MHPSS principles is highly desirable.</li><li>Strong organizational, coordination, and interpersonal skills; ability to work effectively across multiple partners in a fast-paced environment.</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with data management platforms is an advantage.</li><li>Fluent Arabic and working proficiency in English (written and verbal).</li><li>Ability to handle sensitive, confidential information with professionalism, discretion, and cultural sensitivity.</li><li>Demonstrated ability to work independently, manage competing priorities, and deliver quality outputs within agreed timelines — as required of a consultancy engagement.</li></ul><p><br></p><p><b>Reporting & Supervision</b></p><p>The consultant will report to the Project Manager – Gaza Support Program, with oversight from the Deputy Director of Programs (DDP) at Anera Jordan. </p><p><br></p><p><b><span></span>Safeguarding & Code of Conduct</b></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the Project Manager.</p><p><br></p><p><br></p></div>
toto
Jordan - Amman
<p>This is to announce that Amman delegation has a <strong><u>vacancy</u></strong> for a <strong>Staff Health Officer </strong><strong>at</strong> the<strong> People Unit </strong><strong>in Amman, Jordan.</strong></p>
<p>Staff Health Officer is the focal point for all matters relating to the health of ICRC staff in the delegation. In line with ICRC staff health strategy and in collaboration with medical personnel on the spot, s/he promotes ICRC Staff Health Strategy and other initiatives to ensure good physical and mental health of the ICRC staff. Following ICRC Global Staff Health Strategy, the Staff Health Officer implements the staff health strategy in six identified domains; 1. Policies and Guidelines; 2. Health Promotion and prevention; 3. Emergency preparedness and case management; 4. Mental Health & Psychosocial support (MHPSS) for staff; 5. Crisis Management Support. 6. Quality control and monitoring.</p>
<p><strong><u>GENERAL DUTIES</u></strong></p>
<ul>
<li>Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement</li>
<li>Understands and adheres to the ICRC Code of Conduct</li>
<li>Understands the roles of the components of the International Red Cross and Red Crescent Movement</li>
<li>Respects and observes staff regulations and security rules at all times</li>
<li>Represents the ICRC in a professional manner at all times</li>
<li>Develops and maintains a pleasant and conducive working environment with colleagues and line managers</li>
<li>Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC</li>
<li>May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary</li>
</ul>
<p><strong><u>ACCOUNTABILITIES AND RESPONSIBILITIES</u></strong></p>
<p><strong><u>1</u></strong><strong><u>.1.POLICIES AND GUIDELINES.</u></strong></p>
<ul>
<li>Raises awareness on main Policies and Guidelines (both local and Global) and implements / refers to them in daily activities.</li>
<li>Leads revision and adaptation of the Policies to local context if relevant.</li>
<li>Leads creation and adaptations of Standard Operating Procedures, Policies and proposals for Jordan delegation and submits it to HRM / Regional Staff Health Manager for further review and validation.</li>
</ul>
<p><strong><u>1</u></strong><strong><u>.2.PREVENTION</u></strong></p>
<p><strong><u>Context specific Health risks assessment</u></strong></p>
<ul>
<li>Identifies and evaluates context specific risks and designs preventive measures (i.e. endemic disease, outbreaks, collapse of the health system).</li>
<li>Assesses occupational health risks and develops risk mitigation measures.</li>
<li>Provides recommendations and monitors their implementation upon need.</li>
<li>Develops context specific health promotion messages and facilitates their distribution.</li>
</ul>
<p><strong><u>Health briefings and debriefings </u></strong></p>
<ul>
<li>Supervises individual and collective health briefings for all new staff arriving in the delegation, advising on specific local health risks (mental and somatic health) and on avoidable behavioural risks. Reviews content of the briefing when required.</li>
<li>Briefs management of medical emergencies (medical helpline, emergency services, referral facilities, access to post-rape kits and first aid kits).</li>
<li>Supervises and advises on individual health debriefing at end of mission of mobile staff and personalized advice on medical issues for follow up to further level.</li>
</ul>
<p><strong><u>Vaccination and Chemoprophylaxis </u></strong></p>
<ul>
<li>Ensures that vaccinations are complete for mobile delegates and resident staff in “exposure mission” and counsel to complete vaccination cycle when necessary.</li>
<li>Ensures that all ICRC employees have access to information about malaria risk and chemoprophylaxis, test and emergency treatment as well as to the data on rabies risks and prophylaxis.</li>
</ul>
<p><strong><u>Medical screening </u></strong></p>
<ul>
<li>Counselling for medical screening at recruitment of all future resident staff and for “exposure missions”.</li>
<li>Reviews and issues medical fit to work decision for all newly recruited staff.</li>
<li>Supervises regular medical check up of drivers and liaison with Fleet to coordinate activities.</li>
</ul>
<ul>
<li>Advices Mobile personnel on medical tests for yearly renewal of medical greenlight upon the request.</li>
</ul>
<p><strong><u>First Aid</u></strong></p>
<ul>
<li>Ensures that the needed First Aid Kits are available at the ICRC offices / vehicles and supervises the use in collaboration with the security and safety officer.</li>
<li>Supervises the implementation of First Aid Training on national level in collaboration with national society.</li>
</ul>
<p><strong><u>Drugs and medical items stock management</u></strong></p>
<ul>
<li>Ensures that Post Rape Kits are available at Delegation level.</li>
</ul>
<p><strong><u>Management of sick leave and absence management</u></strong></p>
<ul>
<li>Supervises the established procedures for absence management of all staff in respect of medical confidentiality and within the limit of their technical responsibility.</li>
<li>Collaborates and cooperates with HR department and Management for absence management, including suggesting possible improvements.</li>
<li>Contributes to prevention of absenteeism and presenteeism in collaboration with HR department and external consultant.</li>
<li>Advocate and reviews, if needed, in coordination HR department, for the evaluation of the referral doctor for second opinion.</li>
</ul>
<p><strong><u>1.3. CLINICAL CARE AND EMERGENCIES</u></strong></p>
<p><strong>Medical Contingency Planning</strong></p>
<ul>
<li>Prepares medical contingency planning standard operating procedure for Delegation. Revises medical contingency planning periodically and when required.</li>
<li>Supervises preparedness of standard operating procedures for dealing with medical emergencies including communication tree.</li>
</ul>
<p><strong><u>Referral structures </u></strong></p>
<ul>
<li>Assesses referral facilities safety of access for all employees in collaboration with local healthcare partners.</li>
<li>An updated matrix of identified health facilities and related contacts are made available to all staff and regularly updated as needed.</li>
<li>Integrates Medical Contingency Plan (MCP) in the overall contingency plan of the delegation.</li>
</ul>
<p><strong><u>Case management, Medical evacuation and Repatriation</u></strong></p>
<ul>
<li>Supervises assessment / identification of referral medical staff and health care facilities for individual health care for all staff.</li>
<li>Supervises identification of local resources for the staff mental health and psychosocial support.</li>
<li>Informs ICRC staff on medical policies/procedures related to medical and accident coverage.</li>
<li>Ensures respect of medical confidentiality of all individual health information of ICRC staff. Upon agreement of concerned staff, it may be shared among medical staff bound by the same medical confidentiality.</li>
<li>Coordinates Medical Evacuation liaising with various stakeholders (Management, Regional Staff Health Management, Geneva, UN, International SOS, referral hospitals etc.).</li>
<li>Establishes modalities of 24/7 national medical hotline.</li>
</ul>
<p><strong><u>1.4. STRESS MANAGEMENT</u></strong></p>
<p><strong><u>Post-Incident and chronic stress management </u></strong></p>
<ul>
<li>Ensures promotion and awareness on delegation stress policy. Support to management in the implementation of best institutional practices in stress management according to Institutional stress policy.</li>
<li>Organization of peer support session in case of critical incidents according to critical incident standard operating procedure and best practices (e.g. Critical Incident Management,).</li>
<li>Stress Management practices. This activity is organized upon need, in coordination with Regional Staff Psychological Support Coordinator.</li>
<li>Ensures all staff is informed about the policies and procedures regarding harassment at the workplace and offer medical support if needed.</li>
</ul>
<p><strong><u>MHPSS promotion and prevention</u></strong></p>
<ul>
<li>Supports identification of local specialized organization / practitioners working in the field of mental health and psychosocial support.</li>
<li>Establishes referral mechanism for the colleagues in need.</li>
<li>Advocates organization of psychosocial awareness session and events when needed, liaisons with Regional Staff Psychological Support Coordinator for technical support.</li>
<li>Supports implementation different institutional training and policy for stress management and psychological wellbeing of staff.</li>
</ul>
<ol>
<li value="1.5"><strong><u>CRISIS MANAGEMENT SUPPORT</u></strong></li>
</ol>
<ul>
<li>Provides support to the ICRC crisis management mechanism addressing medical aspects.</li>
<li>Participates and contributes on Crisis Cell if established.</li>
<li>Provides support to individual in aftermath of critical event.</li>
</ul>
<p><strong><u>1.6. HEALTH INSURANCE, MEDICAL INFORMATION AND REPORTING</u></strong></p>
<p><strong>Medical insurance</strong></p>
<ul>
<li>Act as a focal person for the insurance company and for other administrative tasks including the contract management.</li>
<li>Case management for all staff is handled according to relevant ICRC procedures.</li>
<li>Administrative accounting tasks related to staff health/insurance are performed confidentially.</li>
<li>Provides support in assessing the services provided by the local health insurance company and in the process of identifying a new local health insurance company.</li>
<li>Supports awareness raising on medical coverage plan and creates awareness among ICRC employees on better use of the coverage.</li>
<li>Manages special cases where insurance company does not cover expenses in coordination with the HR Manager and Regional Staff Health Manager.</li>
<li>Insures compliance with Finance and Administration Manual for special cases.</li>
<li>Demonstrates good knowledge of the administrative procedures related to the accident and occupational disease coverage.</li>
</ul>
<p><strong>Quality control and reporting</strong></p>
<ul>
<li>Ensures collection of relevant Staff Health data through various tools available (internal monitoring tool, internal databases), including development and customization local tools for data collection.</li>
<li>Implements Staff Health Satisfaction Survey on national level.</li>
<li>Monitors implementation of Staff Health Strategy through the internal monitoring tool in coordination with Regional Staff Health Manager.</li>
<li>Maintains strict confidentiality regarding all medical information.</li>
</ul>
<p><strong><u>PEOPLE MANAGEMENT RESPONSIBILITIES</u></strong></p>
<ul>
<li>Provides technical supervision and coordinate activities of the other Staff Health Officer.</li>
<li>Participates in the selection process of Staff Health Team in the country level if needed.</li>
<li>Understands and supervises the Performance Management & Development) activities for employees under their supervision.</li>
<li>Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members.</li>
<li>Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information.</li>
<li>Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed.</li>
<li>Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.</li>
<li>Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.</li>
</ul>
<p><strong><u>ADDITIONAL DUTIES</u></strong></p>
<ul>
<li>Might require work overtime in line with the needs of the department and in case of medical emergency.</li>
<li>Follows up on all work-related messages and correspondence with the relevant contacts and departments.</li>
<li>Is aware of the delegation’s objectives and has a good knowledge of the Movement and other contacts relevant to the position.</li>
<li>Collects and shares information so as to improve the ICRC’s understanding of the environment and humanitarian trends and responses.</li>
<li>Represents the ICRC in an appropriate way during activities, in meetings and in the field, and avoids any activity that may reflect negatively on the ICRC’s image.</li>
<li>Takes responsibility for their own professional learning and development.</li>
<li>Reports events and changes within the region that could have an impact on ICRC's activities and hence provides sound elements to the Delegation that allow to establish objectives and priorities.</li>
<li>Participates actively in meetings.</li>
</ul>
<p><strong><u>EDUCATION AND PROFESSIONAL EXPERIENCE REQUIRED</u></strong></p>
<ul>
<li>Health professional (physician or a registered nurse) with minimum 3 years of clinical experience</li>
<li>Full registration with valid license to practice medicine in Jordan</li>
<li>Knowledge of occupational medicine is preferrable</li>
<li>Fluency in English and Arabic</li>
<li>Experience in mental health, stress management.</li>
<li>Experience in medical evacuation and medical emergencies</li>
<li>Proficiency with MS-Office and internet tools</li>
<li>Good rigor, method and analytical skills</li>
<li>Willing to travel to participate in meetings annually</li>
<li>Keeps strict medical confidentiality</li>
<li>Respect of medical professional regulations</li>
</ul>
<p>Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.</p>
<p>Please note that:</p>
<ul>
<li>Submission deadline for applicants: <strong>July 08<sup>th</sup>, 2026,</strong> the position will be filled once we find the right candidate, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before <strong>July 08<sup>th</sup>, 2026</strong></li>
<li>The position will be filled once we find the right candidate.</li>
<li>The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.</li>
<li>Only applications with a resume in English will be considered.</li>
<li>Salary range between 1,737– 2,086 Jordanian Dinar.</li>
</ul>
<p><strong>ICRC does not charge a fee or any favors at any stage of the recruitment process. </strong>if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to <a href="mailto:code_of_conduct@icrc.org">code_of_conduct@icrc.org</a> or <a href="http://icrc.integrityplatform.org/">http://icrc.integrityplatform.org/</a></p>
<p><strong>Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants</strong>. However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.</p>
<p> </p>
ActionAid- AAAR
Jordan - Amman
<table border="1" cellpadding="0" cellspacing="0" width="737">
<tbody>
<tr>
<td ><br>
<br>
<p><strong>Job Title:</strong></p>
</td>
<td colspan="4" >
<p>Communications and Campaigns Officer</p>
</td>
</tr>
<tr>
<td >
<p>Job Type</p>
</td>
<td colspan="4" >
<p>Open only to Nationals in Lebanon, Syria or Jordan.</p>
</td>
</tr>
<tr>
<td >
<p><strong>Job Family:</strong></p>
</td>
<td colspan="4" >
<p>Communications and Campaigns</p>
</td>
</tr>
<tr>
<td >
<p><strong>Department </strong></p>
</td>
<td colspan="2" >
<p>Communications and Campaigns</p>
</td>
<td >
<p>Unit/Team:</p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Grade and Salary:</strong></p>
</td>
<td colspan="2" >
<p>C</p>
</td>
<td >
<p>Contract Type:</p>
</td>
<td >
<p>Fixed Term</p>
</td>
</tr>
<tr>
<td >
<p><strong>Location:</strong></p>
</td>
<td colspan="2" >
<p>Jordan (But Lebanon and Syria can be considered</p>
</td>
<td >
<p>Budget Holder:</p>
</td>
<td >
<p>No</p>
</td>
</tr>
<tr>
<td >
<p><strong>Reports to: <em>(incl matrix reporting)</em></strong></p>
</td>
<td colspan="4" >
<p>Communications and campaigns coordinator- ActionAid Arab Region</p>
</td>
</tr>
<tr>
<td >
<p><strong>Direct Reports :</strong></p>
</td>
<td colspan="4" >
<p>None</p>
</td>
</tr>
<tr>
<td >
<p><strong>Matrix Reports:</strong></p>
</td>
<td colspan="4" >
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>DBS (CRB) / Police Check:</strong></p>
</td>
<td colspan="4" >
<p>Required</p>
</td>
</tr>
<tr>
<td >
<p><strong>This role require travel</strong></p>
</td>
<td colspan="4" >
<p>Yes – within Arab Region</p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Role Overview:</strong></p>
</td>
<td colspan="3" >
<p>The Communications and Campaigns Officer will work under the direct management and supervision of the Regional Communications and Campaigns Coordinator and support the implementation of ActionAid Arab Region’s communications and campaigns strategy across regional programmes and humanitarian responses. The role will strengthen the visibility of ActionAid’s work, coordinate communications with partners across the region, develop high-quality multimedia content, and ensure the timely delivery of donor visibility and communications products. Working closely with programme teams and partners, and under the guidance of the Regional Communications and Campaigns Coordinator, the Officer will contribute to storytelling, digital engagement, media products, and campaign implementation across Jordan, Lebanon, Syria, and Tunisia.</p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Areas of Responsibilities</strong></p>
<p> </p>
</td>
<td colspan="3" >
<p><strong>Key Activities</strong></p>
<p> </p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Communications and Visibility</strong></p>
</td>
<td colspan="3" >
<p> </p>
<ul>
<li>Support in Implementing the regional communications and visibility plan.</li>
<li>Develop high-quality communications materials including success stories, blogs, newsletters, press releases, fact sheets, presentations, and donor visibility products.</li>
<li>Ensure all communications products comply with ActionAid branding and donor visibility requirements.</li>
<li>Coordinate the production of communication materials with designers, photographers, videographers, translators, and consultants.</li>
<li> Maintain and regularly update regional communications assets and multimedia libraries</li>
</ul>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Digital Communications and Storytelling</strong></p>
</td>
<td colspan="3" >
<p > </p>
<ul>
<li>Develop engaging content for social media platforms, including graphics, reels, videos, and digital campaigns.</li>
<li>Draft compelling human-interest stories highlighting programme impact.</li>
<li>Produce multimedia content including podcasts, short documentaries, interviews, and promotional videos.</li>
<li>Support website and digital content updates.</li>
<li>Monitor social media performance and prepare regular analytics reports with recommendations.</li>
</ul>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Partner Coordination and Programme Support</strong></p>
</td>
<td colspan="3" >
<ul>
<li>Coordinate communications activities with partners across Jordan, Lebanon, Syria, and Tunisia.</li>
<li>Follow up on the timely submission of stories, photographs, consent forms, quotes, and activity updates.</li>
<li>Support visibility for programme launches, workshops, campaigns, donor visits, and regional events.</li>
<li>Provide communications support to humanitarian responses and emergency interventions.</li>
<li>Ensure communication deliverables are completed according to project workplans and donor requirements.</li>
</ul>
<p > </p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Communications, Influencing and Coordination</strong></p>
<p > </p>
<p > </p>
</td>
<td colspan="3" >
<ul>
<li>Build and maintain effective working relationships with programme teams, partners, donors, consultants, and external service providers.</li>
<li>Coordinate with internal teams to ensure consistent messaging across regional programmes.</li>
<li>Support regional advocacy and campaign initiatives through strategic communications.</li>
<li>Represent the Communications Unit in internal coordination meetings when required.</li>
</ul>
<p > </p>
<p > </p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Other delivery on strategic/ functional priorities (Directorate-specific - maximum 5 KPIs)</strong></p>
</td>
<td colspan="3" >
<ul>
<li> Deliver high-quality communication products within agreed timelines.</li>
<li>Strengthen ActionAid Arab Region's digital visibility and audience engagement.</li>
<li>Ensure timely implementation of donor visibility requirements.</li>
<li>Maintain an organized communications archive and asset management system.</li>
<li>Contribute to innovation and continuous improvement of communications approaches</li>
</ul>
</td>
</tr>
<tr>
<td colspan="2" >
<p> </p>
</td>
<td colspan="3" >
<p > </p>
</td>
</tr>
<tr>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
</tbody>
</table>
<p> </p>
<p> </p>
<table border="1" cellpadding="0" cellspacing="0" width="743">
<tbody>
<tr>
<td colspan="2" >
<p><strong>PERSON SPECIFICATIONS</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Education and Qualifications</strong></p>
</td>
<td >
<p > </p>
<ul>
<li>Bachelor’s degree in communications, Journalism, Media, Public Relations, Marketing, or another relevant field.</li>
<li>Master's degree is an advantage.</li>
</ul>
<p > </p>
</td>
</tr>
<tr>
<td >
<p><strong>Essential Experience</strong></p>
</td>
<td >
<ul>
<li>Minimum 3–5 years of professional experience in communications, media, public relations, or digital communications.</li>
<li>Experience working with NGOs, humanitarian, or international development organizations.</li>
<li>Demonstrated experience in content creation, digital storytelling, newsletters, and social media management.</li>
<li>Experience coordinating communication activities across multiple countries is an advantage.</li>
</ul>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Essential Knowledge </strong></p>
</td>
<td >
<ul>
<li>Strategic communications and visibility.</li>
<li>Digital communications and social media management.</li>
<li>Storytelling and content development.</li>
<li>Donor branding and visibility requirements.</li>
<li>Humanitarian and development communications.</li>
<li>ActionAid values and feminist leadership principles (desirable).</li>
</ul>
</td>
</tr>
<tr>
<td >
<p><strong>Essential skills</strong></p>
</td>
<td >
<ul>
<li>Excellent writing and editing skills in English and Arabic.</li>
<li>Strong graphic design skills (Canva and Adobe Creative Suite).</li>
<li>Video editing skills</li>
<li>Excellent coordination and organizational skills.</li>
<li>Strong interpersonal and stakeholder engagement skills.</li>
<li>Ability to work independently and manage multiple priorities.</li>
<li>Strong attention to detail and time management.</li>
</ul>
</td>
</tr>
<tr>
<td >
<p><strong>Language requirements</strong></p>
</td>
<td >
<ul>
<li>Fluency in English and Arabic (written and spoken).</li>
<li>French is an advantage</li>
</ul>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p> </p>
<table border="1" cellpadding="0" cellspacing="0" width="104%">
<tbody>
<tr>
<td colspan="2" >
<p><strong>Typical People Management Responsibility </strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Approximate number of people managed in total</strong></p>
</td>
<td >
<p><strong>NA</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Matrix Manager – (projects/dotted line)</strong></p>
</td>
<td >
<p><strong>No</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Team Leader</strong></p>
</td>
<td >
<p><strong>No </strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Grandfather- manager of Team Leaders/Managers</strong></p>
</td>
<td >
<p><strong>No </strong></p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>What is the global remit? Operates in:</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Own country</strong></p>
</td>
<td >
<ul>
<li><strong>Any country within ActionAid’s Arab regional Office remit. </strong></li>
<li><strong>Only Nationals with Right to work in the country of Operation will be shortlisted </strong></li>
</ul>
</td>
</tr>
<tr>
<td >
<p><strong>Geographic Region</strong></p>
</td>
<td >
<p><strong>Yes</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Multiple Geographic Regions</strong></p>
</td>
<td >
<ul >
<li> </li>
</ul>
</td>
</tr>
<tr>
<td >
<p><strong>Remit covers all ActionAid countries</strong></p>
</td>
<td >
<p><strong>Yes (Only in Countries Under ActionAid Arab Regional Office remit)</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Financial (limits/mandates)</strong></p>
</td>
<td >
<p><strong>within the Budget in concurrence with the Line Manager. </strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Direct departmental budget: </strong></p>
</td>
<td >
<p><strong>No</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>Organisation-wide expenditure </strong></p>
</td>
<td >
<p><strong>No</strong></p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p>This Job Description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.</p>
<p>It is part of every staff member's responsibility to contribute to ActionAid International culture and comply with organisation’s values and code of conduct. Staff are also committed to:</p>
<ul>
<li><strong> Leading Innovation and Change </strong>Establish a culture of excellence in respective team that values experimentation and continuous improvement</li>
<li><strong>Feminist Leadership</strong>: Championing feminist leadership principles and values including commitment to diversity and inclusion (race, gender, power)</li>
<li><strong>AAI Values Practice: </strong> Ensure personal and team culture that demonstrates all of AAI values including: Mutual Respect, Equity and Justice, Integrity, Solidarity with People Living in Poverty and Exclusion, Courage of Conviction, Independence and Humility</li>
<li><strong>Promoting a healthy and safe working environment: </strong>ActionAid is committed to promoting SHEA and Safeguarding policies and values and has a <strong>zero-tolerance </strong>policy for any form of sexual exploitation and abuse to create a safe working environment for the staff.</li>
</ul>
<p> </p>
<p> </p>
<table border="1" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td >
<p><strong>LINE MANAGER ; </strong><strong>Sabine Abi Aad</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>DATE : 23 July 2026</strong></p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<table border="1" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td >
<p><strong>PEOPLE AND CULTURE :</strong></p>
</td>
</tr>
<tr>
<td >
<p><strong>DATE :</strong></p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p class="isSelectedEnd"><strong>Submission Instructions</strong></p>
<ul>
<li>Please submit your <strong>CV and Cover Letter</strong> electronically to <a href="mailto:ari.jobs@actionaid.org"><strong>ari.jobs@actionaid.org</strong></a>.</li>
<li><strong>Deadline for submission:</strong> <strong>19 August 2026</strong>.</li>
<li>All application documents should be submitted in <strong>PDF format</strong>.</li>
<li>Please use the following subject line for your email: <strong>Application – <span class="text-token-text-primary cursor-text rounded-sm">[Position Title]</span> – <span class="text-token-text-primary cursor-text rounded-sm">[Your Full Name]</span></strong>.</li>
</ul>
<p> </p>
FHI 360
Jordan - Amman
<p><u>AMR Technical Officer</u></p>
<p><u>Job Summary:</u> </p>
<p>The AMR Technical Officer will support the day-to-day implementation of antimicrobial resistance activities under the STRIDES Jordan Activity. Working under the supervision of the AMR & IPC Advisor, the Antimicrobial Resistance Technical Officer will provide technical and operational support across AMR workstreams, assist in the development of AMR-related tools and materials, and coordinate with government counterparts and implementing partners as directed. The position contributes to AMR surveillance strengthening, capacity building, donor reporting, and workplan tracking, and ensures project activities are implemented in alignment with international best practices and Jordan’s National Action Plan on AMR. </p>
<p> </p>
<p><u>Accountabilities:</u> </p>
<ul>
<li>Provides technical support for the implementation of AMR activities in alignment with Jordan’s National Action Plan on AMR and relevant national guidelines. </li>
</ul>
<ul>
<li>Supports strengthening of AMR surveillance systems, including data collection, analysis, and reporting at the facility and national levels. </li>
</ul>
<ul>
<li>Assists in the development and dissemination of AMR-related tools, guidelines, training materials, and technical briefs. </li>
</ul>
<ul>
<li>Monitors and maintains AMR project protocols, instruments, data sets, manuals, and training materials. </li>
</ul>
<ul>
<li>Conducts searches of published literature on evolving issues in AMR, antimicrobial stewardship, and related public health areas. </li>
</ul>
<ul>
<li>Responds to technical requests and inquiries from internal and external staff related to AMR activities. </li>
</ul>
<ul>
<li>Supports implementation of AMR activities under the STRIDES Jordan workplan and tracks delivery of outputs against agreed timelines. </li>
</ul>
<ul>
<li>Ensures AMR technical implementation is consistent with best practices and meets donor contractual obligations. </li>
</ul>
<ul>
<li>Supports engagement with the Ministry of Health and relevant government entities on AMR surveillance and stewardship activities, as directed by the AMR & IPC Advisor. </li>
</ul>
<ul>
<li>Coordinates with operations and finance teams to support timely and on-budget implementation of AMR activities. </li>
</ul>
<ul>
<li>Drafts AMR technical progress reports and contributes to all donor reporting requirements. </li>
</ul>
<ul>
<li>Prepares and delivers presentations on AMR progress to the project team and relevant stakeholders. </li>
</ul>
<ul>
<li>Contributes to the development and review of annual workplans and AMR technical deliverables. </li>
</ul>
<ul>
<li>Assists with the development of proposals and AMR technical design documents, based on direction from technical leadership. </li>
</ul>
<p><u>.Applied Knowledge & Skills:</u> </p>
<ul>
<li>Working knowledge of AMR, antimicrobial susceptibility testing (AST) and AMR diagnostics, antimicrobial stewardship, and related public health areas, including familiarity with the Global Action Plan on AMR and WHO AMR core components. </li>
</ul>
<ul>
<li>Understanding of Jordan’s public health system, national AMR landscape, and relevant government structures is an advantage. </li>
</ul>
<ul>
<li>Experience supporting AMR programs and government counterparts in Jordan or the broader MENA region preferred. </li>
</ul>
<ul>
<li>Professional proficiency in both Arabic and English, written and verbal, is required. </li>
</ul>
<ul>
<li>Strong organizational and analytical skills, with ability to manage multiple tasks and meet deadlines. </li>
</ul>
<ul>
<li>Proficiency in MS Office and relevant data management tools. </li>
</ul>
<ul>
<li>Ability to analyze and interpret AMR laboratory and surveillance data, identify errors, and prepare clear and accurate reports. </li>
</ul>
<p> </p>
<p><u>Supervision Given/Received:</u> </p>
<ul>
<li>Reports to the AMR & IPC Advisor. </li>
</ul>
<ul>
<li>Has no formal supervisory responsibility; may provide guidance to junior or support staff. </li>
</ul>
<p> </p>
<p><u>Education: </u> </p>
<ul>
<li>Bachelor’s degree or its international equivalent in Microbiology, Public Health, Laboratory Sciences, Pharmacy, or a related field. </li>
</ul>
<p> </p>
<p><u>Experience</u> </p>
<ul>
<li>Minimum 4+ years of relevant experience in AMR, microbiology, antimicrobial stewardship, or a related public health field. </li>
</ul>
<ul>
<li>Experience providing technical support to AMR or health security programs in Jordan or the MENA region preferred. </li>
</ul>
<ul>
<li>Prior work experience in a non-governmental organization, government agency, or private organization operating in the public health or global health security space. </li>
</ul>
<ul>
<li>Professional proficiency in both<strong> Arabic and English</strong>, written and verbal, is required</li>
</ul>
<p>This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.</p>
<p>FHI 360 is an <a href="http://www.fhi360.org/careers/eeo">equal opportunity and affirmative action employer</a> whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.</p>
<p>Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.</p>
<p>FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.</p>
<p><strong>FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email <a href="mailto:CareerCenterSupport@fhi360.org">CareerCenterSupport@fhi360.org</a>.</strong><br>
<br>
FHI 360 fosters the strength and health of its workforce through a <a href="https://www.fhi360.org/node/689">competitive benefits package</a>, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.</p>
<p> </p>
IMPACT Initiatives
Jordan - Jordan
<p>BACKGROUND ON IMPACT AND REACH IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. The IMPACT team comprises specialists in data collection, management and analysis, GIS and remote sensing. IMPACT was launched at the initiative of ACTED, an international NGO with headquarters based in Paris and presence in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, which allows IMPACT to benefit from ACTED s operational support in its fields of intervention. We are currently looking for a Senior Assessment Officer to support our team in the occupied Palestinian territory (oPt) Position: Senior Assessment Officer Contract duration: 6 months (pending funding confirmation) Starting date: ASAP Location: Amman, Jordan COUNTRY PROFILE The humanitarian situation in the occupied Palestinian territories (oPt) has reached dire levels, particularly in the Gaza Strip, where ongoing hostilities have resulted in mass displacement, the collapse of basic services, and a near-total breakdown of civilian infrastructure. With 2.1 million people affected, access to food, water, healthcare, and shelter remains critically limited. The scale of destruction and access constraints have created an environment where humanitarian needs far exceed available resources. Together, these dynamics have driven acute and widespread humanitarian needs. Against this backdrop, IMPACT Initiatives is planning a range of research activities to support an evidence- and needs-based humanitarian response. In 2026, IMPACT will conduct a number of cash and market assessments in order to better inform the response as it responds to the post ceasefire context. POSITION PROFILE Under the line management of the Research Manager, the Senior Assessment Officer is jointly responsible for the implementation of REACH s Shelter and Site Management assessments, including the preparation, data collection, analysis, drafting, dissemination, and evaluation stages. The Senior Assessment Officer will lead a portfolio of shelter and sites-related research activities, which may include targeted shelter assessments, area-based and neighbourhood-level studies, intentions and perceptions research, analytical support to humanitarian coordination mechanisms, and other assessments responding to evolving operational priorities and information needs. Extensive external coordination is expected, both in facilitating the assessment and positioning IMPACT within the newly forming Shelter, Land and Sites cluster. This position requires strong research skills, an analytical mind, creativity, independence, and an interest in the context. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. RESPONSIBILITIES The Senior Assessment Officer s responsibilities include: PROJECT/RESEARCH CYCLE MANAGEMENT • Ensuring the assessment, analysis, and support material development are planned and implemented in a structured and coherent manner, in line with relevant project and strategic objectives, and with global IMPACT guidelines. • Managing the relevant assessment cycle stages, including oversight of research design, data collection, or analysis. • Collaborating with other members of the IMPACT Shelter and Sites team and ensuring alignment and efficiency between team activities and outputs. CONTEXTUAL UNDERSTANDING • Guiding secondary data review and efforts to better understand the information landscape, and how the assessment contributes to strategic response objectives. • Keeping up to date with the shifting oPt context, especially around the Shelter, Land and Sites cluster merge. RESEARCH AND TECHNICAL SKILLS • Develop and implement specific Sites and Shelter based assessments. The candidate should have a technical interest in research development on areas relating to shelter vulnerability, displaced person vulnerabilities, site management (including site profiling, site community engagement, site care and maintenance) • Comprehensive secondary data review for triangulating relevant assessment data • Development of additional support materials to ensure operational efficiencies and output effectiveness, including necessary guidance notes, KII facilitation guides and training materials. • Analysis of the collected data and drafting of the relevant outputs (i.e., shelter vulnerability reporting). • Experience working with qualitative assessments would be an advantage STAFF MANAGEMENT AND TRAINING • Based on the developed training materials, supporting the training of the trainers and data collection staff on assessment objectives and tools, including in collaboration with project implementation partners. • Promoting capacity building across the IMPACT oPt mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience). • Providing day-to-day direct and indirect management of the research team within their workstream. COORDINATION Internal Coordination • Interacting autonomously with HQ departments and may serve as mission focal point for particular themes or technical areas; • Coordinating with research units and teams to move forward or improve aspects of the research cycle; • Supporting senior management with designing, planning, and implementing strategies, and objectives. • External Coordination • Coordinating with relevant actors and partner organisations, including clusters, UN agencies and partner INGO and NNGOs, to ensure alignment with priority information needs. • Directly engaging with the Site Management Cluster, Shelter Cluster, and newly forming Shelter, Land and Sites cluster to inform their assessment activities. • Leading on external engagement related to project implementation and analytical research findings as necessary. </p><p><strong>Desired Candidate Profile</strong></p><p><strong>REQUIREMENTS</strong></p><ul><li>Years of work experience 3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.;</li><li>Research skills Excellent quantitative and qualitative research data analysis experience required, including experience with key informant interviews and quantitative tool design (KoBo);</li><li>Sampling and statistical skills experience in complex sampling design considered an advantage, ability to interpret descriptive statistics essential</li><li>Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums preferred;</li><li>Thematic experience Prior experience with Sites and Shelter research, or related professional experience, is required;</li><li>Communication/reporting skills Excellent verbal and written communication and drafting skills for effective reporting required;</li><li>Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities;</li><li>Academic qualifications Excellent academic qualifications, including a master s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.);</li><li>Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software an asset</li><li>Security environment Ability to operate in a complex and challenging security environment.</li><li>Experience in geographical region Past experience in the region is desirable;</li><li>Language skills Fluency in English required, Arabic is an asset</li></ul>
NATO Liaison Office Jordan
Jordan - Amman
<p><strong>SUMMARY</strong></p>
<p>The NATO Liaison Office (NLO) Jordan in Amman represents NATO in Jordan, with the aim of enhancing political dialogue and practical cooperation in areas of common interest between the Alliance and Jordan, building on their longstanding partnership bilaterally and in the framework of the Mediterranean Dialogue (MD). The NLO enables regular engagement between NATO and the Jordanian authorities and contributes to the development and implementation of partnership programmes and activities.</p>
<p>The Driver provides reliable and safe driving and delivery services for the NLO, NATO staff, and visitors in Jordan, ensuring the highest standards of reliability, integrity and safety. As a member of the Administrative Support Section, the incumbent performs secondary tasks related to the smooth running of the NLO. The incumbent should be flexible to work outside of normal working hours. </p>
<p><strong>QUALIFICATIONS AND EXPERIENCE</strong></p>
<p><strong>ESSENTIAL</strong></p>
<p>The incumbent must:</p>
<ul>
<li>be a citizen of Jordan;</li>
<li>possess a good general education at the higher secondary level;</li>
<li>have a minimum of three years of work experience as a professional driver;</li>
<li>hold a driver’s licence valid in Jordan (Category 3-1) with knowledge of basic vehicle maintenance;</li>
<li>have local know-how of Jordanian administrative procedures and local services;</li>
<li>possess the following language levels: English, Level III (Intermediate); Arabic Level VI (Proficiency);</li>
<li>have no criminal record, no traffic record, and pass security vetting. </li>
</ul>
<p><strong>DESIRABLE</strong></p>
<p>The following would be considered an advantage:</p>
<ul>
<li>experience driving a civilian armoured vehicle and a professional driver training such as defensive driver training, and other specialized training;</li>
<li>a certificate of basic first aid training;</li>
<li>the ability to use radio communications and basic computer skills. </li>
</ul>
<p><strong>MAIN ACCOUNTABILITIES </strong></p>
<ul>
<li>Provide support for the everyday transportation of the NLO staff and, when needed, related officials/visitors;</li>
<li>Maintain an overall situational awareness regarding the security situation in the area of operations and keep updated on the local traffic situation and current/planned roadworks and traffic conditions;</li>
<li>Conduct all administrative tasks related to cars and road moves (e.g. drafting journey management plans, maintaining car logbooks, handling car registration, insurance and customs clearance);</li>
<li>Drive safely, following applicable regulations governing vehicle operation including implementing all security and safety procedures to ensure the safety of passengers;</li>
<li>Load and unload vehicles, pick up office supplies and deliver and collect packages, publications, correspondence, government documents including accreditations and visas, as well as other materials as directed;</li>
<li>Maintain the cleanliness of vehicles, garages and related work areas;</li>
<li>Inspect vehicles and perform daily vehicle maintenance such as regulating tire pressure and fuel/lubricants/water and other minor maintenance procedures as necessary;</li>
<li>Ensure the appropriate response to any road accidents and complete incident and accident reports when necessary and provide first aid to passengers in case of injuries caused by an accident;</li>
<li>Provide interpretation services to facilitate vehicle movements at entry gates, checkpoints, and at any other time during the transport of passengers;</li>
<li>Provide local know-how and practical support to the NLO staff in their day-to-day activities and interactions with Jordanian administration and structures, as well as local services.</li>
</ul>
<p>Perform other related duties, as required</p>
<p><strong>INTERRELATIONSHIPS</strong></p>
<p>The Driver reports to the Head of the NATO Liaison Office, through the Coordinator (Finance & Administration) in Jordan. The incumbent works closely with the NLO Staff and interacts with the official visitors by maintaining a professional, courteous, and responsible client-oriented manner.</p>
<ul>
<li>Direct Reports: N/a.</li>
<li>Indirect Reports: N/a. </li>
</ul>
<p><strong>COMPETENCIES</strong></p>
<p>The incumbent must demonstrate:</p>
<ul>
<li>Achievement: Works to meet standard;</li>
<li>Customer Service Orientation: Takes personal responsibility for correcting problems;</li>
<li>Flexibility: Accepts the need for flexibility;</li>
<li>Initiative: Reacts to short term opportunities or problems;</li>
<li>Organisational Commitment: Models Loyalty;</li>
<li>Self-Control: Responds calmly;</li>
<li>Teamwork: Cooperates.</li>
</ul>
<p><strong>EMPLOYMENT CONDITIONS</strong></p>
<p>The <strong>monthly basic salary</strong> for this post is <strong>1087,71 JOD (subject to local taxation)</strong>. The monthly basic salary will be reviewed every <strong>two years</strong> and is not exempt from taxation. Additional allowances or adjustments may be applied.</p>
<p>NATO may offer a one-year contract to the successful candidate, which may be renewed for subsequent periods.This possibility is based on the needs of NATO and on the performance of the incumbent.</p>
<p>The nature of this position may require the staff member to travel for work and/or to work outside normal office hours. It may also require periods of teleworking from home for administrative related tasks.</p>
<p>The NATO Liaison Office in Jordan is a <strong>non-smoking environment.</strong></p>
<p><strong>HOW TO APPLY</strong></p>
<p><strong>We only accept applications sent to the following email address</strong><b> </b><a href="mailto:nlo.jordan@hq.nato.int">nlo.jordan@hq.nato.int</a> indicating the job title in the subject line and <strong>attaching your CV, and a short motivation letter in English.</strong> In case you successfully <strong>participated in a professional driver training or defensive driving training,</strong> or any other specialised training, please attach a <strong>copy of the certificates.</strong> Please also provide contact details for at least <strong>three people who can provide reference</strong> regarding your performance in your previous position(s).</p>
<p><strong>Please only use the latest Microsoft Office file formats (e.g. .docx, .xlsx, .pptx) or send your application documents in pdf.</strong></p>
<p><strong>We will not be accepting any applications submitted or applied through Akhtaboot.</strong></p>
<p><strong>Applications submitted by other means (e.g. post, fax, etc) will not be accepted</strong>.</p>
<p>Appointment will be subject to receipt of security vetting and approval of the candidate’s medical file by the NATO Medical Adviser, verification of your studies and work experience.</p>
<p>NATO will not accept any phase of the recruitment or selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-Trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such 3 cases as appropriate. </p>
<p>The deadline for applications is <strong>23:59 on 15 August 2026.</strong> NATO will accept no applications beyond this deadline.</p>
<p><strong>ADDITIONAL INFORMATION</strong></p>
<p>Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.</p>
<p>NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. </p>
<p> </p>
<p> </p>
UN
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Org. Setting and Reporting<br>UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA’s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. • Supervisor: The incumbent of this post is responsible to the Senior Fleet Management Officer or the designated officer. S/he will oversee efficient transport operations are provided in support to the Field Office operations. • Supervisees: Manages a large team of general support staff.<br> Responsibilities<br>• Plans, controls and coordinates the allocation, operating schedule and other use of Agency vehicles and drivers in a cost effective and rational manner; • Monitors and executes ERP and agency fleet management systems (Feetwave, Fleetlog) to ensure efficient and up to date record keeping and efficient use of the Fleet is maintained; • Ensures the care, custody, cleanliness, safety and effective utilization of Agency vehicles and fuel is maintained. Enforces vehicle movement discipline, undertakes spot checks to ensure compliance with the agency standards instructions, damage reporting, and safety breaches have been correctly reported and investigated; Prepares investigation reports, manages losses, mishandling and damages involving Agency vehicles as well as dealing with insurance agents and prepares survey reports as and when required; • Prepares and maintains accurate records in relation to drivers’ responsibility, travel subsistence and other allowances. Administers the issue of transport permits for home/office home transport in coordination with other departments as necessary. Ensures all charges for home/office/private transport are accounted for and coordinates with Finance to recover charges from Staff Members as necessary; • Plans and obtains vehicles licensing, and ensures that all Agency drivers are licensed to drive assigned vehicles. Manages and supervises the armored vehicles transportation programs in coordination with Safety and Security Section and ensures safety measures are applied by both drivers and passengers; • Utilizes the budget transaction within ERP to assist the Fleet Management Officer in preparing the annual budget for the vehicle control operations; • Oversees the surveying and disposal of the old fleet in line with the property management manual; • Performs other duties as may be assigned by the supervisor.<br> Competencies<br>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default • Analyzing • Planning and Organizing • Coping with Pressure and Setbacks • Learning and Researching<br> Education<br>• A university degree from an accredited educational institution in transportation management, business administration, public administration, commerce or other related field.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. • You are required to have a minimum of three years of relevant experience in logistics, vehicle and transport management related function. • Experience in managing vehicle insurances, overseeing and scheduling vehicle inspections is required. • Experience in vehicle registration and disposal/ write off processes and procedures including obtaining approvals with relevant authorities is required. • Are you currently residing in Duty Station. It is required that you specify your current location.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br><b>Arabic</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br> <br> Assessment<br>During the assessment, the applications will be given preference based on the following desirable qualifications: • Experience in working with the UN rules and regulations; • Experience in overseeing regular vehicle maintenance and servicing to minimize downtime; • Experience in maintaining vehicle information and inspection records; • Experience in using transport management specific software or database applications. • Good knowledge of local traffic rules and regulations; • Possession of a valid local driving license; • Possession of CILT Certificate. • Provided very good understanding of the context of Palestine refugees and UNRWA operations. The shortlisted candidates will be afterward evaluated based on: • Technical Test • Competency-based Interview Candidates who meet the post requirements and the required language level will be considered for the ongoing competitive process. To ensure alignment with the UN language levels, please refer to the guidance below: Level 1: Basic knowledge of English. Level 2: Good to very good command of English. Level 3: Excellent English language skills. Level 4: Expert level or native proficiency.<br> Special Notice<br>Providing incorrect, incomplete or misleading information on an application form will result in the immediate disqualification of the candidate. UNRWA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNRWA, including sexual exploitation and abuse (SEA), sexual harassment, racism/racial discrimination and other forms of conduct, including but not limited to discrimination, abuse of authority and harassment. To uphold these standards, background checks are conducted for all recommended candidates and those placed on a roster to help ensure that individuals with a history of such conduct are not hired. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s), employment history, ClearCheck and INTERPOL, as well as certification of non-conviction, where available. Selected candidates may be required to provide additional information to conduct a background check. By applying for a position with UNRWA, candidates acknowledge and consent to these verification processes. Contract Type: Fixed Term Appointment for 1 year; 1 year probation period, with the possibility of further extension, subject to the availability of funds, satisfactory performance, and continuing need. Grade and Salary: Grade 13 Monthly basic salary JD 843.500 fils. The salary may be subject to a reduced work schedule. Other benefits: Other benefits include monthly Provident Fund contribution (15.4% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Additional benefits: - 2 days of sick leave for each completed month of service. - 14 weeks of Maternity Leave. - 2 weeks paternity leave. Department/Office: UNRWA - Administration & Support Services - Jordan Duty Station: Amman - Jordan Other Information: • The incumbent may be required to work beyond normal duty hours. Equivalency: Equivalency may apply for this post. • Candidates with a combination of additional relevant academic qualifications and/or additional years of progressive work experience may also be considered on equivalency. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. General Information: • This vacancy notice is open to internal and external candidates. Only candidates residing in Jordan, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. • The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in Jordan, and without a valid work permit, the appointment may be rescinded. • Since the Vacancy is an Area Staff post, the Agency will not provide coverage for relocation costs. • Preference will be given to registered Palestine refugees and candidates assisting the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. • To ensure efficiency and timeliness of the recruitment process, if a large number of applicants pass the test, the Agency may decide to invite to the interview only the candidates with the top scores to ensure a manageable number of candidates to proceed to the personal interview stage. • UNRWA is committed to achieving gender balance in its workforce. Qualified and experienced female candidates are strongly encouraged to apply. • A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post. In the case of multiple or recurring posts, that a roster will be created from which the candidates will be selected for appointment; • Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Please make sure that your application is filled in properly, correctly, and completely; any missing or incomplete information may lead to the rejection of the application by the system. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement in order to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. • Applicants will be disqualified when it becomes apparent that he or she provided incorrect, incomplete or misleading information on his or her personal history profile or during the recruitment process. If the applicant is also a staff member, the provision of incorrect, incomplete or misleading information in the personal history profile may also amount to misconduct. The Agency may indefinitely refuse to accept applications from an applicant who has previously provided incorrect, incomplete or misleading information on his or her personal history profile or during a recruitment process or committed plagiarism. • For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. • Please find below the link to a video that guides applicants on how to apply to Job Openings: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view?usp=sharing • Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. • The Agency may disqualify applicants whose name appears on the UN Sanctions List or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. • The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. • UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers about staff members who have been separated for misconduct, or who have separated while an investigation and/or disciplinary process for misconduct was underway; and those individuals may be prohibited from employment with the United Nations. • UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org • Applications from UNRWA staff member who had been demoted with deferred eligibility for promotion will not be considered. • Applications from Staff members who were recipients under the Early Voluntary Retirement or Exceptional Voluntary Separation Schemes will not be considered. • Applications from Internal candidates serving for less than one year in their current post will not be considered. • The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description or to change the contract Modality. • A candidate is not eligible for consideration if he or she was short-listed and found not suitable for the same post within the previous 12 months unless the post description has since been altered by 30% or more, as determined by ODCS. • UNRWA reserves the right to proceed only with internal candidates or proceed with the candidates of an under-represented gender for any vacancy announcement when it determines that the short-list for a single post at any grade level is excessively long.<br> United Nations Considerations<br>Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>A leading global pharmaceutical company is seeking an AI solutions architect who is responsible for designing, governing, delivering, and evolving the enterprise AI technical architecture across the company. Acting as the technical authority and delivery lead for AI within the AI Centre of Excellence, this role defines architectural standards, evaluates and governs AI platforms and solutions, prioritising off-the-shelf and vendor-led approaches, and ensures that all AI initiatives are scalable, secure, compliant, and aligned with the company's digital transformation strategy. The AI solutions architect works closely with AI engineers, IT business partners, AI champions, and business function leaders to assess technical feasibility, lead end-to-end solution delivery, support AI proof of value (POV) execution, and translate strategic AI ambitions into sound, future-proof solutions, ensuring every initiative is delivered on a technically rigorous and governance-compliant foundation.</p>
<h4>Responsibilities:</h4>
<ol>
<li><strong>Strategy & architecture leadership</strong><br>
Define and own the enterprise AI technical architecture framework, including reference architectures, design patterns, integration blueprints, and technology standards across cloud and on-premises environments.<br>
Collaborate with the architecture advisory board to ensure the AI architecture roadmap is aligned with the company's overall digital transformation strategy and enterprise IT architecture principles.<br>
Evaluate emerging AI technologies, frameworks, and platforms, providing technical direction and recommendations to senior IT and business stakeholders.<br>
Lead architectural governance for all AI initiatives, ensuring solutions adhere to approved standards, security requirements, regulatory constraints, and scalability principles.<br>
Define and maintain the enterprise AI technology stack, including cloud AI services (Azure, AWS, GCP), MLOps platforms, data platforms, and integration middleware.</li>
<li><strong>AI solution design & technical oversight</strong><br>
Architect end-to-end AI solutions across the company's key business domains including manufacturing, quality & regulatory affairs, R&D, commercial, supply chain, HR, and finance.<br>
Produce high-quality architecture deliverables including solution design documents, architecture decision records (ADRs), technical specifications, data flow diagrams, and integration architecture blueprints.<br>
Lead technical design reviews and architecture assessments for all AI initiatives in the portfolio, ensuring fitness for purpose, scalability, and compliance.<br>
Define AI integration patterns with enterprise systems including SAP, MES, LIMS, CRM, and M365 ecosystems, ensuring seamless interoperability.<br>
Guide AI developers in translating architecture designs into well-structured, maintainable, and production-ready solutions.<br>
Oversee the design of MLOps pipelines including model training, validation, deployment, monitoring, and retraining workflows.</li>
<li><strong>Platform engineering & infrastructure</strong><br>
Own the architecture and governance of enterprise AI platforms including Microsoft Azure AI, Azure Machine Learning, Microsoft 365 Copilot, and other approved AI tooling.<br>
Define cloud infrastructure architecture for AI workloads including compute, storage, networking, and security configurations aligned with the company IT standards.<br>
Establish standards for model lifecycle management including versioning, registry, performance monitoring, drift detection, and retraining triggers.<br>
Drive the design of data architecture components critical to AI including feature stores, data lakes, vector databases, and real-time data pipelines in collaboration with the Data & Analytics team.<br>
Ensure AI platforms meet GxP validation, 21 CFR Part 11, and audit trail requirements where applicable.</li>
<li><strong>Governance, compliance & responsible AI</strong><br>
Embed regulatory and compliance requirements, including FDA AI/ML guidance, EMA requirements, GxP, GDPR, and HIPAA, into AI architecture design and review processes.<br>
Define and enforce responsible AI architectural guardrails including model explainability, bias detection, fairness assessments, and human-in-the-loop design patterns.<br>
Maintain AI architecture governance documentation including standards, patterns, approved toolsets, and deviation processes within the enterprise AI knowledge repository.<br>
Coordinate with IT security, data privacy, legal, quality assurance, and regulatory affairs to ensure AI solutions meet all applicable oversight requirements.<br>
Support E-AIAB governance processes by providing technical input into initiative assessments, vendor evaluations, and POV planning.</li>
<li><strong>Technical leadership & enablement</strong><br>
Provide technical mentorship, code and architecture reviews, and hands-on guidance to the AI developer team.<br>
Define engineering best practices, coding standards, and DevOps/MLOps conventions for the AI team.<br>
Collaborate with external vendors, implementation partners, and cloud providers to assess solutions, conduct technical due diligence, and ensure delivery quality.<br>
Contribute technical expertise to vendor RFP/RFI processes, proof-of-concept evaluations, and contract assessments.<br>
Represent the company's AI technical standards in cross-functional project delivery teams and steering committees.</li>
<li><strong>Stakeholder engagement & communication</strong><br>
Translate complex technical architecture concepts into clear, accessible language for business stakeholders, executive leadership, and non-technical audiences.<br>
Serve as the primary technical escalation point for AI platform issues, architecture deviations, and integration challenges.<br>
Collaborate with IT business partners and AI champions to provide technical feasibility input into AI opportunity assessments.<br>
Participate in external pharmaceutical AI forums, cloud provider events, and technology conferences to maintain leading-edge awareness and contribute to the company's technical reputation.</li>
</ol>
<h4>Requirements</h4>
<p>Bachelor's degree in computer science, information technology, software engineering, data science, or related technical field.<br>
Master's degree in artificial intelligence, data science, computer science, or related discipline is preferred.<br>
Microsoft Azure Solutions Architect Expert, Azure AI Engineer Associate, or equivalent cloud architecture certification is preferred.<br>
TOGAF or equivalent enterprise architecture certification is preferred.<br>
7–10 years of professional experience in IT, software engineering, data & analytics, or AI/ML implementation.<br>
4–6 years of hands-on experience designing and delivering AI/ML solutions on cloud platforms (Azure, AWS, or GCP) in a production environment.<br>
Proven track record of owning end-to-end AI solution architecture in a complex, cross-functional enterprise environment.<br>
Experience with Microsoft Azure AI, Azure Machine Learning, and Microsoft 365 Copilot architecture and deployment is preferred.<br>
Pharmaceutical, healthcare, life sciences, or other regulated industry experience is preferred.<br>
Experience with GxP validation, 21 CFR Part 11, or regulatory technology compliance in an AI/ML context is preferred.</p>
<h4>Skills:</h4>
<p><strong>Technical competencies:</strong><br>
AI/ML architecture & solution design - cloud platform architecture (Azure / AWS / GCP) - ML ops & model lifecycle management - enterprise integration & API design - data architecture & data engineering - AI governance, ethics & responsible AI - pharmaceutical regulatory compliance (GxP, FDA, EMA)</p>
<p><strong>AI & technology skills:</strong><br>
Deep expertise in AI/ML architecture patterns, including supervised/unsupervised learning, NLP, computer vision, generative AI, and LLM-based solution design.<br>
Strong hands-on proficiency with Azure AI services, Azure Machine Learning, MLflow, or equivalent MLOps tooling.<br>
Solid experience designing and deploying generative AI solutions including RAG architectures, LLM orchestration (LangChain, Semantic Kernel), and enterprise copilot patterns.<br>
Strong command of enterprise integration architecture including REST APIs, event-driven architecture, message queues, and middleware platforms.<br>
Proficiency in cloud infrastructure design including IaC (Terraform, Bicep), containerization (Docker, Kubernetes), and CI/CD pipelines.<br>
Strong understanding of data architecture components including data lakes, lakehouses, feature stores, and vector databases.<br>
Working knowledge of pharmaceutical business processes including GxP operations, quality management systems, and regulatory affairs workflows (preferred).<br>
Solid understanding of AI governance frameworks, responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security principles relevant to AI deployment.</p></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A leading global pharmaceutical company is seeking an AI Solutions Architect who is responsible for designing, governing, delivering, and evolving the enterprise AI technical architecture across the company. Acting as the technical authority and delivery lead for AI within the AI Centre of Excellence, this role defines architectural standards, evaluates and governs AI platforms and solutions, prioritising off-the-shelf and vendor-led approaches, and ensures that all AI initiatives are scalable, secure, compliant, and aligned with the company's digital transformation strategy. The AI Solutions Architect works closely with AI Engineers, IT Business Partners, AI Champions, and business function leaders to assess technical feasibility, lead end-to-end solution delivery, support AI Proof of Value (POV) execution, and translate strategic AI ambitions into sound, future-proof solutions, ensuring every initiative is delivered on a technically rigorous and governance-compliant foundation.</p><p>Responsibilities:</p><ol><li>Strategy & Architecture Leadership<ul><li>Define and own the enterprise AI technical architecture framework, including reference architectures, design patterns, integration blueprints, and technology standards across cloud and on-premises environments</li><li>Collaborate with the Architecture advisory board to ensure the AI architecture roadmap is aligned with the company's overall digital transformation strategy and enterprise IT architecture principles</li><li>Evaluate emerging AI technologies, frameworks, and platforms, providing technical direction and recommendations to senior IT and business stakeholders</li><li>Lead architectural governance for all AI initiatives, ensuring solutions adhere to approved standards, security requirements, regulatory constraints, and scalability principles</li><li>Define and maintain the enterprise AI technology stack, including cloud AI services (Azure, AWS, GCP), MLOps platforms, data platforms, and integration middleware</li></ul></li><li>AI Solution Design & Technical Oversight<ul><li>Architect end-to-end AI solutions across the company's key business domains including Manufacturing, Quality & Regulatory Affairs, R&D, Commercial, Supply Chain, HR, and Finance</li><li>Produce high-quality architecture deliverables including solution design documents, architecture decision records (ADRs), technical specifications, data flow diagrams, and integration architecture blueprints</li><li>Lead technical design reviews and architecture assessments for all AI initiatives in the portfolio, ensuring fitness for purpose, scalability, and compliance</li><li>Define AI integration patterns with enterprise systems including SAP, MES, LIMS, CRM, and M365 ecosystems, ensuring seamless interoperability</li><li>Guide AI Developers in translating architecture designs into well-structured, maintainable, and production-ready solutions</li><li>Oversee the design of MLOps pipelines including model training, validation, deployment, monitoring, and retraining workflows</li></ul></li><li>Platform Engineering & Infrastructure<ul><li>Own the architecture and governance of enterprise AI platforms including Microsoft Azure AI, Azure Machine Learning, Microsoft 365 Copilot, and other approved AI tooling</li><li>Define cloud infrastructure architecture for AI workloads including compute, storage, networking, and security configurations aligned with the company IT standards</li><li>Establish standards for model lifecycle management including versioning, registry, performance monitoring, drift detection, and retraining triggers</li><li>Drive the design of data architecture components critical to AI including feature stores, data lakes, vector databases, and real-time data pipelines in collaboration with the Data & Analytics team</li><li>Ensure AI platforms meet GxP validation, 21 CFR Part 11, and audit trail requirements where applicable</li></ul></li><li>Governance, Compliance & Responsible AI<ul><li>Embed regulatory and compliance requirements, including FDA AI/ML guidance, EMA requirements, GxP, GDPR, and HIPAA, into AI architecture design and review processes</li><li>Define and enforce responsible AI architectural guardrails including model explainability, bias detection, fairness assessments, and human-in-the-loop design patterns</li><li>Maintain AI architecture governance documentation including standards, patterns, approved toolsets, and deviation processes within the enterprise AI knowledge repository</li><li>Coordinate with IT Security, Data Privacy, Legal, Quality Assurance, and Regulatory Affairs to ensure AI solutions meet all applicable oversight requirements</li><li>Support E-AIAB governance processes by providing technical input into initiative assessments, vendor evaluations, and POV planning</li></ul></li><li>Technical Leadership & Enablement<ul><li>Provide technical mentorship, code and architecture reviews, and hands-on guidance to the AI Developer team</li><li>Define engineering best practices, coding standards, and DevOps/MLOps conventions for the AI team</li><li>Collaborate with external vendors, implementation partners, and cloud providers to assess solutions, conduct technical due diligence, and ensure delivery quality</li><li>Contribute technical expertise to vendor RFP/RFI processes, proof-of-concept evaluations, and contract assessments</li><li>Represent the company's AI technical standards in cross-functional project delivery teams and steering committees</li></ul></li><li>Stakeholder Engagement & Communication<ul><li>Translate complex technical architecture concepts into clear, accessible language for business stakeholders, executive leadership, and non-technical audiences</li><li>Serve as the primary technical escalation point for AI platform issues, architecture deviations, and integration challenges</li><li>Collaborate with IT Business Partners and AI Champions to provide technical feasibility input into AI opportunity assessments</li><li>Participate in external pharmaceutical AI forums, cloud provider events, and technology conferences to maintain leading-edge awareness and contribute to the company's technical reputation</li></ul></li></ol></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Science, or related technical field</li><li>Master's degree in Artificial Intelligence, Data Science, Computer Science, or related discipline is preferred</li><li>Microsoft Azure Solutions Architect Expert, Azure AI Engineer Associate, or equivalent cloud architecture certification is preferred</li><li>TOGAF or equivalent enterprise architecture certification is preferred</li><li>7-10 years of professional experience in IT, software engineering, data & analytics, or AI/ML implementation</li><li>4-6 years of hands-on experience designing and delivering AI/ML solutions on cloud platforms (Azure, AWS, or GCP) in a production environment</li><li>Proven track record of owning end-to-end AI solution architecture in a complex, cross-functional enterprise environment</li><li>Experience with Microsoft Azure AI, Azure Machine Learning, and Microsoft 365 Copilot architecture and deployment is preferred</li><li>Pharmaceutical, healthcare, life sciences, or other regulated industry experience is preferred</li><li>Experience with GxP validation, 21 CFR Part 11, or regulatory technology compliance in an AI/ML context is preferred</li></ul><p>Skills:</p><p><strong>Technical Competencies:</strong></p><ul><li>AI/ML Architecture & Solution Design</li><li>Cloud Platform Architecture (Azure / AWS / GCP)</li><li>ML Ops & Model Lifecycle Management</li><li>Enterprise Integration & API Design</li><li>Data Architecture & Data Engineering</li><li>AI Governance, Ethics & Responsible AI</li><li>Pharmaceutical Regulatory Compliance (GxP, FDA, EMA)</li></ul><p><strong>AI & Technology Skills:</strong></p><ul><li>Deep expertise in AI/ML architecture patterns, including supervised/unsupervised learning, NLP, computer vision, generative AI, and LLM-based solution design</li><li>Strong hands-on proficiency with Azure AI Services, Azure Machine Learning, MLflow, or equivalent MLOps tooling</li><li>Solid experience designing and deploying generative AI solutions including RAG architectures, LLM orchestration (LangChain, Semantic Kernel), and enterprise copilot patterns</li><li>Strong command of enterprise integration architecture including REST APIs, event-driven architecture, message queues, and middleware platforms</li><li>Proficiency in cloud infrastructure design including IaC (Terraform, Bicep), containerization (Docker, Kubernetes), and CI/CD pipelines</li><li>Strong understanding of data architecture components including data lakes, lakehouses, feature stores, and vector databases</li><li>Working knowledge of pharmaceutical business processes including GxP operations, quality management systems, and regulatory affairs workflows (Preferred)</li><li>Solid understanding of AI governance frameworks, responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security principles relevant to AI deployment</li></ul><p></p></section>
toto
Jordan - Amman
<p class="x_xmsonormal" ><b><span >Estimated Duration:</span></b><span > from contract signing until October, 2026</span></p>
<p class="x_xmsonormal" ><b><i><span >** This opportunity is only open for national individual consultants. Companies or non-Jordanians are not eligible to apply.</span></i></b></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc1854423068" ><b><span >About Mercy Corps</span></b></a></p>
<p class="x_MsoNormal" ><span >Mercy Corps is a global team of humanitarians, working together in over 40 countries on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper. </span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >Since 2003, Mercy Corps has been actively working in Jordan, responding to the pressing needs of the vulnerable populations, strengthening cohesive and civically engaged communities, and increasing economic opportunities. </span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc554132062" ><b><span >About Iqlaa</span></b></a></p>
<p class="x_MsoNormal" ><span >The Informal Livelihoods Advancement Activity (Iqlaa), funded by the United States Government, is a five-year program that started in May 2022 and aims to support Jordan's home-based, micro, and small businesses to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology integration. The program encourages and supports the participation of all MSE-owner segments. </span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >Implementing Organizations: </span></b><span >Mercy Corps (lead implementer), Andersen for Legal and Tax Consultancy, Dalberg, Expectation State, Middle East Investment Initiative (MEII), Migrate-Jordan, and American Chamber of Commerce in Jordan (AmCham).</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><a name="x__Toc1505944540" ><b><span >Activity Description</span></b></a></p>
<p class="x_MsoNormal" ><span >The Informal Livelihoods Advancement Activity (Iqlaa) aims to strengthen the resilience of Micro and Small Enterprises (MSEs) in Jordan by enhancing their managerial capacities and improving their access to business opportunities, financial products, and services. Central to Iqlaa’s strategy is its commitment to an evidence-based approach, underpinned by a streamlined research management framework. This ensures that findings are effectively disseminated, translated into actionable recommendations, and developed into accessible resources. By adopting this approach, Iqlaa aims to drive impactful and sustainable interventions for MSEs and key ecosystem actors, at both the enterprise and market levels.</span></p>
<p class="x_MsoNormal" ><span >Iqlaa has conducted extensive research and analysis on Jordan’s micro and small enterprise (MSE) ecosystem, including sectoral studies, ecosystem assessments, and the development of governorate-level profiles. Building on this body of evidence, Iqlaa aims to consolidate key insights into an online MSE Geographic Map.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >The online MSE Geographic Map will visualize sectoral distributions, geographic concentrations of MSE activity, ecosystem actors, and development opportunities across Jordan’s governorates. The platform will serve as an accessible evidence-based tool to support policymakers, development partners, and market actors in understanding local economic dynamics and identifying opportunities for targeted interventions and exploring spatial patterns, trends, and relationships across integrated datasets to inform planning, policy development, and operational decision-making.</span></p>
<p class="x_MsoNormal" ><span >The MSE Geographic Map will be developed as an interactive web-based system integrated within the selected entity’s website environment to ensure long-term institutional ownership and sustainability. In parallel, structured datasets generated through the map will be shared with the CVDB Observatory (Tanmieh Tool) under the Ministry of Interior to support broader economic planning and observatory functions.</span></p>
<p class="x_MsoNormal" ><span >Through this approach, the MSE Geographic Map will support improved coordination among ecosystem actors, facilitate data-driven planning and analysis, and contribute to strengthening the MSE ecosystem across Jordan.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >Proposed High-Level Functions of the Map:</span></b></p>
<p class="x_MsoNormal" ><span >The map must incorporate core functions and technical characteristics including but not limited to:</span></p>
<p class="x_MsoNormal" > </p>
<ul type="disc">
<li class="x_MsoNormal" ><b><span >Sector and Geographic Insights:</span></b><span > Display sectoral distributions, geographic concentrations, and ecosystem dynamics across Jordan’s governorates, highlighting development opportunities through the integration of geographic data, research assessments and insights generated by Iqlaa.</span></li>
<li class="x_MsoNormal" ><b><span >Governorate Profile Integration:</span></b><span > Integrate structured governorate-level profiles covering sector clusters, key stakeholders, economic characteristics, and identified opportunities and challenges affecting MSEs.</span></li>
<li class="x_MsoNormal" ><b><span >Interactive Map Interface:</span></b><span > Provide a user-friendly interactive map interface enabling users to navigate geographic data layers and access structured information linked to each governorate.</span></li>
<li class="x_MsoNormal" ><b><span >Data Exploration and Comparison:</span></b><span > Enable users to explore relationships, trends, and patterns across datasets to support evidence-based analysis and decision-making.</span></li>
<li class="x_MsoNormal" ><b><span >Stakeholder Engagement Features:</span></b><span > Include interactive features such as filters, overlays, and clickable geographic layers to enable deeper exploration of ecosystem data.</span></li>
<li class="x_MsoNormal" ><b><span >Sustainability and Accessibility:</span></b><span > Ensure the MSE Geographic Map is designed to support long-term institutional hosting within the selected entity’s website environment, while maintaining accessibility for a wide range of users.</span></li>
<li class="x_MsoNormal" ><b><span >Dynamic Data Updates:</span></b><span > Enable periodic updates of governorate-level datasets so that the MSE Geographic Map remains a living resource for policymakers and ecosystem actors.</span></li>
<li class="x_MsoNormal" ><b><span >Data Export for National Platforms:</span></b><span > Ensure that datasets generated through the MSE Geographic Map can be exported in structured formats (e.g., Excel or CSV) to support integration with national systems such as the CVDB Observatory (Tanmieh Tool).</span></li>
</ul>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><span >This map will be a pivotal tool for programmatic decision-making, promoting coordination among MSE actors and supporting interventions aimed at enhancing the MSE ecosystem in Jordan.</span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><i><span >Note to Applicants: The high-level functions outlined below represent the envisioned scope of the MSE Geographic Map platform that will be built by a separate software development company, to be procured through a dedicated RFP process. The role of this consultant is not to develop the map, but to validate and refine these functions through stakeholder consultations and technical assessment, and to translate them into detailed technical specifications and RFP requirements for the platform developer.</span></i></p>
<p class="x_MsoNormal" ><i><span > </span></i></p>
<p class="x_MsoNormal" ><b><span >Scope of Work</span></b></p>
<p class="x_MsoNormal" ><b><span >You can download the full Scope of Work including the evaluation criteria and the required submittals through this link:</span></b></p>
<p class="x_MsoNormal" ><span ><a href="https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing">https://drive.google.com/drive/folders/1zGDbM81HvgPD5b88XYJNynZjqfh9Cdj_?usp=sharing</a></span></p>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><span >How to Apply</span></b></p>
<p class="x_MsoNormal" ><span >Please submit the following at <a href="mailto:jo-procurement@mercycorps.org" title="mailto:jo-procurement@mercycorps.org">jo-procurement@mercycorps.org</a>, mentioning the consultancy title in the subject line. Offers must be submitted <b>maximum by Sunday 5 July, 2026 at 3:00 pm Amman time</b>:</span></p>
<ol start="1" type="1">
<li class="x_MsoListParagraph" ><span >All the documents requested in the <b><i>“Proposal Submission Requirements”</i></b><i> </i>section in the ToR document (pages 7-8) .</span></li>
<li class="x_MsoListParagraph" ><span >A copy of your Jordanian ID or passport.</span></li>
<li class="x_MsoListParagraph" ><span >A screenshot showing the applicant’s active account on Jo Fawtara system.</span></li>
<li class="x_MsoListParagraph" ><span >A filled & signed copy of the NIC Data Form in this link: <a href="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing" rel="noopener noreferrer" title="https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing">https://drive.google.com/drive/folders/1XByAzzzrWO1OSZNfAQmFCKLYJjL1As6D?usp=sharing</a></span></li>
</ol>
<p class="x_MsoNormal" ><span > </span></p>
<p class="x_MsoNormal" ><b><i><span >** Mercy Corps has the right to disqualify any late offers.</span></i></b></p>
<p class="x_MsoNormal" > </p>
<p class="ql-align-right" > </p>
<p class="ql-align-right" ><span >الصون و الأخلاق </span></p>
<p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p>
<p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).</span></p>
<p > </p>
<p > </p>
<p ><span >RECRUITMENT SCAMS & FRAUD WARNING</span></p>
<p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advise:</span></p>
<p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p>
<p ><span >All active jobs are advertised directly on Akhtaboot.</span></p>
<p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p>
<p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>
UN
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Org. Setting and Reporting<br>In its Resolution A/RES/72/279, the United Nations General Assembly endorsed the transformation of the Development Operations Coordination Office (DCO) as a stand-alone coordination office within the United Nations Secretariat. DCO exercises managerial and oversight functions of the resident coordinator system under the oversight of the Chair of the United Nations Sustainable Development Group (UNSDG). In 2026, DCO undertook a recalibration to ensure the RC system remains optimally configured to support the acceleration of the 2030 Agenda, and fully embodies the UN 2.0 shift—anchored in data, digital, innovation, behavioral science, strategic foresight, and a mission driven organizational culture. The Regional Director reports to the Assistant Secretary-General (ASG)/Director, Development Coordination Office (UNDCO), under the overall leadership of the Chair of the UNSDG/Deputy Secretary-General as a second reporting officer. The Regional Director leads DCO's interface at the regional level, ensuring effective horizontal collaboration across the UN Development System. The Regional Director performs a key strategic role in advancing the collaboration across regional mechanisms, including the Regional Platforms for Integration, and provides field-facing support to regional and country offices, in close collaboration with the Regional Economic Commission. The Regional Director supports the Resident Coordinator system by enabling effective coordination with all parts of DCO to deliver coherent, timely, and high-quality support for the implementation of DCO's mandate. As a core member of the UNDCO senior leadership team, the Regional Director leads DCO's regional coordination support to Resident Coordinators. The Regional Director works closely with the Director of the Partnerships and Engagement Division, the Director of the SDG Coordination, Integrated Policy and Programme Division, the Chief of the RC System Leadership Branch, the Chief of Staff and the strategic units in the Office of the ASG, as well as with the Secretariat's OneEO, to promote coherent, timely and system wide SDG delivery. The position is located in the United Nations Development Coordination Office (UNDCO) in Amman.<br> Responsibilities<br>The Regional Director is a team & thought leader, convenor, facilitator and broker of partnerships and strategic analyst on sustainable development. The Regional Director is also an experienced development practitioner, and an accomplished Representative, with strong strategic and management capacities. The role is primarily outward facing on regional, sub-regional and country-support-led strategic support to RCs and is supported by a regional team. Within delegated authority, the Regional Director will be responsible for leading the Regional Office in the following areas: Regional Sustainable Development Thought leadership, partnerships and convening for SDG impact: • Leads Regional thought leadership on strategic regional issues pertinent to SDG acceleration both regionally and at the country level for countries within the region and across regions (in collaboration with peer Regional Directors and DCO HQ-NY)–convening the regional "development arena" and priorities to drive SDG acceleration. • Convenes and provides strategic direction at the regional level in collaboration with Secretariat entities (Regional Economic Commissions, other regional structures, International Financial Institutions and UN Agencies, Funds and Programmes (AFPs) both at the regional, sub-regional and country level (the latter in support of RC leadership). • Strengthens collaboration and partnership with Regional Economic Commissions, other regional mechanisms, and sub-regional bodies, leveraging innovative financing, digital partnership tools and multi-stakeholder platforms to unlock SDG acceleration opportunities. • Leads the development of regional, multi-country and special partnerships to deliver on regionally- identified priorities. • Leads the integration of development approaches, taking account of conflict and crises, prevention and peacebuilding, human rights, humanitarian needs as well as other complexities, applying scenario planning, risk analytics and foresight to strengthen organizational resilience and preparedness in close coordination with OCHA, OHCHR and DPPA, as well as providing advice to RCs on the exercise of preventive diplomacy. • Leads in influencing stakeholders on appropriate actions, deploying UN 2.0 skills such as foresight, behavioral science and data/evidence, that promote innovation and SDG acceleration. • Coordinates communications and strategic messaging for RC system at regional level including regional efforts on information integrity, countering mis/dis information and advising RCs on strategic communications, in close collaboration with the Strategic Partnerships and Engagement Division. • Supports RC efforts for joint resource mobilization and investment and partnering efforts to support joint programmes and pooled funds at country and regional levels. • Engages in and facilitating links to global and regional joint funding mechanisms, in support of RC/UNCT efforts to link these to country level Agenda 2030 initiatives • Works with the Strategic Partnerships and Engagement Division to translate partnership and engagement opportunities at regional and country level into dynamic, co-created initiatives that leverage cross-sector capabilities and digital innovation. • Supports the Chair of the Regional UNSDG in providing leadership and quality assurance for UN Sustainable Development Cooperation Frameworks (UNSDCFs) and joint program development, ensuring alignment with regional bodies, supporting cross-border strategies, and driving innovation to accelerate SDG progress. • Supports country delivery of UNSDCFs, integrating lessons, and integrated approaches across UNCTs. • Provides strategic guidance to Resident Coordinators (RC) and UN Country Teams (UNCT) to ensure quality and timely support to Member States in the implementation of the 2030 Agenda, including support to RC decision-making in complex settings, promoting adaptive, forward looking leadership aligned with UN 2.0 capabilities. • Provides regular reporting on regional results and oversees backstopping support to RCs, UNCTs, and RCOs in the region on planning, monitoring and reporting results. • Supports, tracks and reports on implementation of UN reform and efficiency initiatives in the region, in line with policies and guidance from the High-Level Committees on Programmes and Management of the Chief Executives Board (CEB), the Secretary-General, and Deputy Secretary-General and Chair, UN Sustainable Development Group. • Provides a facilitating role with host Governments, donors and counterparts; chairs meetings and seminars on substantive issues; represents the Organization at international, regional, inter-agency meetings, seminars and conferences, providing expertise, as needed. Corporate Management and People Leadership: • Directs, manages and is accountable for the UNDCO Regional office: a) Formulates and implements the substantive strategy and work programme and budgets of the Regional office under his/her supervision, determining priorities, allocating and monitoring resources for the delivery of outputs, and reporting on results; b) Oversees the management of activities undertaken by the Regional office, ensuring that programmed activities are carried out in a timely fashion and co-ordinates work in the different areas both within the Regional office, and with other organizations of the United Nations System, regional bodies and partners; c) ensures delivery against all applicable results frameworks, including annual integrated planning and reporting frameworks, and supports delivery on UN efficiency targets (BOS, CBO, CP), ensuring all key performance indicators are met, d) drives efforts on digital transformation and process simplification to improve management agility and efficiency in support of Resident Coordinator leadership. • Supports day-to-day operations of the RC system in the region, including addressing RC/UNCT queries and requests for support, guidance and strategic advice; approves RC travel, mission and leave requests. Managing dispute resolution and facilitates trouble shooting; arranges for Regional UNSDG support missions, and convenes RCs as needed. • Demonstrates the adoption of systems thinking and integration of UN 2.0 competencies–strategic foresight, behavioral science, data, digital and innovative approaches into the content, systems and approaches to DCOs work at regional and country level. • Leads on the integration of risk management and foresight into all aspects of DCO's work at regional level. • Identifies and advocates for surge support as appropriate across countries in the region and facilitates and enables timely cross-regional surge support in collaboration with RCS corporate surge mechanisms. • Role models and promotes matrix linkages across functions, with countries and with HQ divisions and branches as well as facilitates this across regions, encouraging collaborative leadership behaviors and support to the matrix management of functions in the Regional Office in collaboration with relevant DCO HQ Division Directors. • Contributes to strategic senior leadership talent identification and management in collaboration it the RC System Leadership Branch, including support to RC and Head of RCO recruitment and RCS-wide strategic workforce planning. • Supports the performance management of Resident Coordinators and contributes to performance management of Heads of Resident Coordinators' offices. • Ensures compliance with UN policies on gender equality, disability and youth inclusion, staff well- being, safety and duty of care requirements. • Supports RCs, UNCTs and Resident Coordinator Offices (RCO) on Business Innovations • Contributes to the formulation of UNDCO strategies and policies by participating in various committees, preparing documents on policy issues, and acting, as required, in an advisory capacity to the ASG and Deputy Directors of UNDCO; contributes to the overall management of the Office's activities and operations as an SMT member. • Co-ordinates, oversees and contributes to the preparation of regional reports for presentation to interagency and intergovernmental bodies such as the UNSDG Inter-Agency Advisory Panel, High- Level Committees on Programmes and Management of the Chief Executives Board (CEB), Advisory Committee on Administrative and Budget Questions, Committee for Programme Coordination, Economic and Social Council, the General Assembly and other policy-making organs, as appropriate. • Oversees the recruitment of staff for the Regional Office, taking into account geographical and gender balance and other UN principles; manages, guides and trains staff under his/her supervision; fosters teamwork and communication among staff in the Regional Office and across organizational boundaries. • Performs other related duties as requested by the senior management of the Organization.<br> Competencies<br>PROFESSIONALISM: Knowledge of the substantive field of work in general and of specific areas being supervised. Shows ability to produce reports and papers on technical issues and to review and edit the work of others. Shows ability to apply UN rules, regulations, policies and guidelines in work situations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. ACCOUNTABILITY: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost, and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight, and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. CLIENT ORIENTATION: Considers all those to whom services are provided to be "clients" and seeks to see things from clients' point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients' needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client. LEADERSHIP: Serves as a role model that other people want to follow: empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. JUDGMENT/DECISION-MAKING: Identifies key issues in complex situations, and comes to the heart of the problem quickly; gathers relevant information before making a decision; considers positive and negative impacts of decisions prior to making them; takes decisions with an eye to the impact on others and on the Organization; proposes a course of action or makes a recommendation based on all available information; checks assumptions against facts; determines actions proposed will satisfy the expressed and underlying needs for the decision; makes tough decisions when necessary.<br> Education<br>Advanced university degree (Master's degree or equivalent) in international relations or public administration, law, social sciences or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of fifteen (15) years of progressively responsible experience in development cooperation coordination is required, including at least ten (10) years in senior leadership roles in international settings involving interagency and/or inter-organizational collaboration. A minimum of five (5) years of field experience in development cooperation is required, along with demonstrated experience in leading strategy and/or policy formulation in the area of development coordination. Substantive international development experience is required, including demonstrated engagement with public-private sector interfaces, SDG financing, and innovation. Experience in leading organizational reform and/or change management is required, including performance management of senior managers in multicultural environments and integrating gender equality/inclusion. Experience in overseeing both programmatic and administrative functions necessary for the effective operation of a large and complex organizational unit is required. Experience in managing budgets in a development cooperation context, with demonstrated risk awareness and exposure to complex, humanitarian and/or conflict settings, is desirable. Experience as a United Nations Resident Coordinator or demonstrated substantive knowledge of the UN Resident Coordinator system, the United Nations system more broadly, or a comparable international organization, is desirable. Experience working in the Arab region is an advantage. Experience in the application of digital, data, foresight, and/or behavioral science tools and approaches in development contexts is desirable. Experience in strategic resource mobilization and partnership-building, including with governments, the private sector, international financial institutions, and/or civil society, is desirable. A minimum of five (5) years of experience in a regional or sub-regional capacity, coordinating development actions across multiple countries and involving interagency and/or inter-organizational collaboration, is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIUN Level IIUN Level IIUN Level II<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>Arabic</b>UN Level IIUN Level IIUN Level IIUN Level II<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise, which may be followed by competency-based interview.<br> Special Notice<br>Appointment against this post is open for an initial period of one year and may be subject to extension subject to legislative body funding availability. Staff members are subject to the authority of the Secretary General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position. Internal Applicants: When completing the form, ensure ALL fields, ALL professional experience and contact information are completed and up-to-date. This information is the basis for the hiring manager to assess your eligibility and suitability for the position and to contact you. Individual contractors and consultants (Non-Staff Personnel) who have worked within the UN Secretariat in the last six months, irrespective of the administering entity, are ineligible to apply for professional and higher temporary or fixed-term positions and their applications will not be considered. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious </div>
UN
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>The incumbent will support Agile delivery, product backlog management, quality assurance, vendor performance monitoring, project documentation, and progress reporting.<br> Work Location<br>HQA<br> Expected duration<br>12 months<br> Duties and Responsibilities<br>Scope of work The Business Analyst will serve as the primary link between healthcare stakeholders, the EMR vendor, and internal technical teams to ensure the successful delivery of the Electronic Medical Records (EMR) system. The role is responsible for eliciting, analyzing, documenting, and validating business, clinical, and functional requirements; conducting business process analysis and Fit-Gap assessments; developing functional specifications and other product documentation; and ensuring that proposed solutions align with UNRWA’s operational and clinical workflows. The Business Analyst will also support solution design, review system configurations, coordinate business validation activities, including System Integration Testing (SIT) and User Acceptance Testing (UAT), and facilitate the resolution of functional issues. Throughout the project lifecycle, the incumbent will work collaboratively with stakeholders to ensure that business needs are accurately translated into high-quality, user-centered digital health solutions that support UNRWA’s strategic objectives. Specific Outputs/Tasks include but not limited to: Key Responsibilities 5.1 Business and Technical Requirements • Engage healthcare professionals, business users, technical teams, and other stakeholders to elicit, analyze, validate, and document business, clinical, operational, and technical requirements. • Translate business and clinical requirements into functional specifications, system requirements, user stories, use cases, process flows, and acceptance criteria. • Ensure that requirements are clear, complete, feasible, testable, prioritized, and aligned with the EMR project objectives. • Maintain requirements traceability from initial identification through development, testing, acceptance, and implementation. • Analyze current clinical and administrative workflows and recommend improvements, standardization, and process optimization. • Identify and document functional gaps, dependencies, assumptions, constraints, and non-functional requirements, including performance, security, availability, usability, and interoperability. 2.2 Agile and Product Backlog Management • Support the Product Lead/Product Owner in establishing, maintaining, and prioritizing the EMR product backlog. • Develop and refine user stories, acceptance criteria, technical tasks, and backlog items in collaboration with business users, technical teams, and the vendor. • Ensure backlog items meet agreed readiness criteria before being included in a sprint. • Facilitate or support Agile/Scrum events, including backlog refinement, sprint planning, daily coordination meetings, sprint reviews, demonstrations, and retrospectives. • Monitor sprint commitments, deliverables, dependencies, impediments, and completion against agreed acceptance criteria. • Support the Product Lead in reviewing and accepting completed backlog items and identifying items requiring rework. • Ensure that sprint outcomes, decisions, action points, and lessons learned are properly documented and followed up. 2.3 System Development Lifecycle • Apply sound knowledge of the full system development lifecycle, including discovery, requirements analysis, solution design, development, integration, testing, deployment, stabilization, and post-implementation support. • Review solution designs and technical specifications to confirm alignment with approved business requirements. • Support change-control processes by assessing the business, technical, schedule, and resource implications of proposed changes. • Coordinate requirements clarification between stakeholders and the vendor throughout the development lifecycle. • Identify delivery risks, gaps, and inconsistencies at an early stage and escalate them to project management with recommended actions. 2.4 Vendor and Deliverables Management • Serve as a key coordination point between the EMR project team and the vendor for requirements, deliverables, testing, and implementation activities. • Review vendor deliverables against contractual requirements, approved specifications, user stories, acceptance criteria, and the agreed implementation plan. • Track vendor commitments, deliverables, action items, defects, dependencies, and due dates. • Participate in vendor meetings, technical discussions, demonstrations, sprint reviews, and deliverable-acceptance activities. • Identify deviations from approved requirements, quality standards, or delivery timelines and support their resolution and escalation. • Maintain clear records of vendor decisions, clarifications, commitments, and outstanding actions. 2.5 Integration and Data Migration • Support the analysis and documentation of integration requirements between the EMR and relevant corporate, clinical, laboratory, reporting, and administrative systems. • Document interface requirements, data flows, data ownership, business rules, field mappings, validation rules, and error-handling requirements. • Collaborate with technical teams and the vendor to ensure secure, reliable, and accurate data exchange. • Support data migration planning, including data mapping, cleansing rules, validation criteria, reconciliation, and migration testing. • Participate in the validation of migrated data and integrated workflows to confirm completeness, accuracy, and usability. 2.6 Testing and Quality Assurance • Develop and maintain test strategies, test plans, test scenarios, test cases, test scripts, and expected results based on approved requirements and acceptance criteria. • Coordinate and support functional testing, integration testing, regression testing, system testing, and user acceptance testing. • Work with healthcare professionals and business users to prepare and execute user acceptance testing. • Record, classify, prioritize, and track defects through resolution, retesting, and closure. • Collaborate with quality assurance teams and the vendor to ensure that the EMR meets functional, clinical, technical, usability, and performance requirements. • Maintain traceability between requirements, test cases, defects, and acceptance decisions. • Support the preparation of test completion reports and recommendations for release readiness and production deployment. 2.7 Implementation, Training, and User Adoption • Support implementation, pilot, rollout, stabilization, and post-go-live activities. • Assess implementation readiness and identify operational, technical, training, and change-management gaps. • Develop user guides, standard operating procedures, training materials, quick-reference guides, and other user-support documentation. • Support or conduct training sessions for end users, super users, and system administrators, as applicable. • Gather and analyze end-user feedback and recommend corrective actions and system improvements. • Provide functional support during implementation and facilitate the timely resolution of user concerns and system issues. • Support adoption monitoring and document lessons learned from pilot and rollout activities. 2.8 User Experience and Usability • Collaborate with UX/UI designers, healthcare professionals, and the vendor to ensure that system interfaces support efficient and intuitive clinical workflows. • Review wireframes, prototypes, and system demonstrations against approved requirements and usability principles. • Facilitate user-feedback sessions and document recommendations for improving system usability, accessibility, and workflow efficiency. • Ensure that approved UX/UI decisions are reflected in the backlog and traced through development and testing. 2.9 Project Reporting and Documentation • Prepare and maintain project documentation, including requirements specifications, process maps, user stories, acceptance criteria, decision logs, meeting minutes, action trackers, test reports, and implementation records. • Support the preparation of weekly, monthly, management, donor, and governance reports. • Monitor and report on backlog status, sprint progress, vendor deliverables, testing progress, defects, risks, issues, dependencies, and milestones. • Maintain project risks, issues, assumptions, dependencies, and decision logs, and follow up on agreed mitigation actions. • Prepare presentation materials, dashboards, status summaries, and decision papers for project governance bodies and management. • Ensure that project documentation is accurate, current, properly version-controlled, and stored in the designated repository.<br> Qualifications/special skills<br>Bachelor's Degree in computer science, information systems, software engineering, health informatics, business information technology, or a related field. Professional certification in business analysis, Agile/Scrum, product ownership, project management, or software testing is highly desirable. Scrum Product Owner, Scrum Master, PMI-PBA, CBAP, PRINCE2, PMP, or equivalent certification would be an asset. Minimum seven (6) years of relevant professional experience. • Relevant professional experience in technical business analysis, digital transformation, software implementation, or information systems projects. • Demonstrated hands-on experience across the system development lifecycle. • Strong practical experience with Agile/Scrum delivery and product backlog management. • Proven experience developing user stories, acceptance criteria, functional specifications, process flows, and test cases. • Experience facilitating backlog refinement, sprint planning, sprint reviews, demonstrations, and retrospectives. • Experience coordinating vendors and reviewing vendor deliverables against agreed requirements and acceptance criteria. • Practical experience in system testing, defect management, quality assurance, and user acceptance testing. • Experience with system integrations, APIs, data mapping, or data migration is highly desirable. • Experience in EMR, healthcare information systems, or other complex enterprise systems is strongly preferred. • Experience preparing management reports, project documentation, presentations, and governance materials.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman. • The consultancy is for local candidates. • The selected candidate will receive a monthly remuneration that is amounting to JOD 1,190.44 for every fully completed month. • The duration of the Contract is for 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role works under the overall supervision of the Senior Project Manager (Health Info Sys).<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the leader of the property’s sales department for W Amman, The S Regis Amman, Al Manara A luxury Collection Aqaba and the Westin Aqaba properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives. Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property–wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.<br>CANDIDATE PROFILE <br>Education and Experience<br>Required:<br>• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.<br>Preferred:<br>• 4 year college degree.<br>• Demonstrated skills in supervising a team.<br>• Lodging sales experience.<br>• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. <br>CORE WORK ACTIVITIES<br>Managing Sales Activities<br>• Manages the development of a strategic account plan for the demand generators in the market.<br>• Manages the property's reactive and proactive sales efforts.<br>• Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications.<br>• Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.<br>• Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel’s market position.<br>• Researches competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.<br>• Attends sales strategy meetings to provide input on weekly and overall sales strategy.<br>• Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.<br>• Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office.<br>• Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.<br>• Serves as the sales contact for customers; serves as the customer advocate.<br>• Serves as hotel authority on sales processes and sales contracts.<br>• Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate.<br>• Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.<br>• Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.<br>• Supports the General Manager by coordinating crisis communications.<br>• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.<br>• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<br>• Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).<br>• Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.<br>• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.<br>• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.<br>• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s’ sales objectives.<br>• Interfaces with regional marketing communications for regional and national promotions pull through.<br>• Performs other duties, as assigned, to meet business needs.<br>Building Successful Relationships<br>• Develops strong partnerships with local organizations to further increase brand/product awareness.<br>• Develops and manages internal key stakeholder relationships.<br>• Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.<br>• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.<br>• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.<br>• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.<br>Leadership<br>• Functions as the leader of the property’s sales department for properties with bookings over 300 peak rooms and significant local catering revenue.<br>• Develops sales goals and strategies and verifies alignment with the brand business strategy.<br>• Executes the sales strategy in order to meet individual booking goals for both self and staff.<br>• Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance.<br>• Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential.<br>• Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements.<br>• Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market.<br>• Creates effective structures, processes, jobs and performance management systems are in place.<br>• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.<br>• Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover.<br>• Maintains an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.<br>• Supports tools and training resources to educate sales associates on winning catering solutions.<br>• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.<br>• Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates.<br>• Transfers functional knowledge and develops group sales skills of other discipline managers.<br>• Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.<br>• Evaluates the property’s participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property.<br>• Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Save the Children International
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>TITLE: Head of New Business Development (HNBD)</strong><br> TEAM/PROGRAMME: PDQ<br> LOCATION: Damascus – Syria <br> GRADE: 4 International and 2 National<br> CONTRACT LENGTH: 12 months<br> CHILD SAFEGUARDING:<br> Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.<br> ROLE PURPOSE: <br> The post holder will be responsible for leading on New Business Development Process for Syria Country office including – 1) Support PDQD in assessment of the country, regional and global landscape and develop an ongoing plan for building strategic relationships and increasing funding with donors, implementing partners, and other stakeholders, 2) lead on gathering intelligence from strategic relationships, make data-driven decisions to prepare for a competitive proposal process; 3) Establish an effective, collaborative, and efficient proposal development process that ensures a compliant and competitive proposal is submitted and learning is captured and 4) Utilize NBD best practices and feed program intelligence and lessons back into Prepare phase through ongoing communication and program learning</p><br><p>The post holder will lead on developing high-quality concept notes and proposals, with the NBD Managers and with support of the Programme Development and Quality (PDQ) team/Technical Advisers, Program Operations team and the Finance team, for major institutional donors, Corporate Foundations and Philanthropic donors as well as other governmental and other non-traditional. The HNDB with support from PDQD will lead on developing donor engagement plan in line with country strategic plan ambitions and facilitate structured donor engagement, intelligence gathering, donor scoping, track and identify donor opportunities, coordinate and write proposals for large, competitive funding opportunities. The position requires innovative thinking and creativity to package our programme strategies in ways that attract the right donor support and grow our portfolio strategically and sustainably. </p><br><p>SCOPE OF ROLE: <br> Reports to: PDQ Director<br> Key working relationships: Technical Advisors, Program Operations team, Heads of Offices, Awards, Finance, Members and Global team<br> People Management: 2 NDB managers <br> Budget Responsibilities: N/A<br> KEY AREAS OF RESPONSIBILITY:</p><br><p>Strategic Focus:</p><br><p>•In alignment with the Country Strategic Plan (CSP) , develop and utilize a comprehensive funding strategy that links local, regional, and global knowledge, priorities, and breakthroughs to the relevant donor landscape. <br> •Along with SC Member offices actively track upcoming opportunities while linking them to Country strategy and SC's Breakthroughs, positioning efforts, resource allocation, and broader portfolio planning.<br> •Manage both strategic and programmatic relationships with donors, implementing partners, and other relevant stakeholders to advance Save the Children’s reputation, drive strategies, create new opportunities, and push for funding in Country strategic priorities <br> •Ensure alignment with National Recovery Priorities of Syria</p><br><p>Proposal Development<br> •Lead the development of high-value or complex proposals or bids, building on global, regional and national expertise, and ensuring the highest quality product including localization commitments with equitable budget planning.<br> •Take primary responsibility for the drafting of high-quality concept notes and funding proposals (including log frames and budgets) for a variety of donors, from major institutional donors, corporate organisations, trusts, and private donors, among others. <br> •With the support of TAs, context Analyst and Operations Team develop and draft all narrative sections of proposal documents and/or concept notes.<br> •Identify opportunities to incorporate children’s inputs into proposal development with support from Child Participation experts in SCI<br> •Track up-coming funding opportunities, donor engagement and proposal development process <br> •Maintain robust Pipeline tracker and providing regular analysis to the SMT on the status of the funding portfolio and key trends to monitor. <br> •Serve as lead writer for high-value competitive bids <br> •Drive interdepartmental coordination for project design with PDQ, Advocacy, Programme Operations (for field team inputs, logistics requirements, costings, etc.), Security, Logistics, Finance, and HR (for staffing requirements). <br> •Ensure full internal and member review and sign off as per the proposal development process.<br> •For all assigned opportunities and proposals ensure all documents required by the donor are well written and logically structured<br> •For all assigned proposals ensures language is in line with donor priorities and understanding of specific sectors<br> •Liaise with all Field Offices/ National Partners to ensure they are engaged in the proposal development process and consulted for feasibility of final planned Program Activities and sign off on final proposals<br> •With the support of TA’s, MEAL Team and Operations Team develop and finalise the necessary supporting documents from the proposal including logframe and workplan.<br> •Will be responsible to ensure that all documents sent to SMT for signoff are copy edited.</p><br><p>New Business Development/Stakeholder Engagement:</p><br><p>•Participate in key Member and donor meetings and pro-actively seek donor intelligence on prospective new opportunities or partnership. <br> •Cultivate business relationships with external stakeholders and potential partners for large scale or strategic funding opportunities, either as a prime or sub-recipient in joint ventures. <br> •Search for strategic (and innovative)new partnerships with actors in the Syrian context (UN Agencies, NGOs. INGOs, State Actors, Research etc), and ensure that Save the Children maximizes its opportunity to showcase and replicate the Theory of Change. <br> •Refresh Donor Landscape Studies on an appropriate frequency <br> •Ensure a system is in place to monitor progress toward targets set out in the Strategy <br> •Work with PDQ team to develop generic concept notes for thematic areas and cross-sectoral integration. <br> •Work with Members to explore the potential for private sector partnerships and other innovative ways to fundraise </p><br><p>General<br> •Demonstrate compliance and leadership with Save the Children policies and practice with respect to child safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.</p><br><p><br> QUALIFICATIONS<br> Experience of supporting resource mobilisation and new business development in humanitarian and development programme settings, in particular writing of new grant submissions (proposal and/or concept notes)</p><br><p>Essential: <br> •At least 5-7 years of demonstrated experience leading on new business development and fundraising in NGOs<br> •Bachelor’s Degree in a relevant subject (Humanitarian, Human rights, Development) with relevant field experience<br> •English language proficiency<br> •Excellent coordination and interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels <br> •Excellent representation, presentation, Analytical and communication skills – <br> •Experience in coordinating development of large-scale or strategic proposals, including the development of multi-million-dollar project budgets. <br> •Experience with US and UK government programming, SIDA, DANIDA, ECHO, BMZ amongst others including compliance requirements<br> •Ability to present complex information in a succinct and compelling manner including proficiency in MS office tools<br> •Previous experience of project management and project cycle management, including project design, implementation and evaluation<br> •Good understanding of donor compliance and reporting mechanisms and requirements<br> •Good understanding of monitoring and evaluation mechanisms.<br> •Ability to work well under pressure and work to deadlines<br> •Experience of and commitment to working through systems of community participation and accountability<br> •Politically and culturally sensitive with qualities of patience, tact and diplomacy<br> •The capacity and willingness to be extremely flexible and accommodating in difficult and sometimes insecure working circumstances.<br> •Commitment to the aims and principles of Save the Children.</p><br><p>Desirable</p><br><p>•Experience or understanding of the Syrian Context <br> •Arabic Language Skills<br> •Experience working for Save the Children and working across organisational structures</p><br><p>Additional job responsibilities</p><br><p>The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.<br> Equal Opportunities <br> The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.</p><br><p>Child Safeguarding:<br> We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.</p><br><p>Safeguarding our Staff:<br> The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy</p><br><p>Health and Safety<br> The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.<br> </p><br><br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br><br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>
Save the Children International
Jordan
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Employee Relations Coordinator - National - Damascus</strong></p><br><p>Team HR Grade National – Grade 3 <br> Reports To People and Culture Director Contract Length One year <br> Location [Damascus Office] <br> <br> Language(s) English and Arabic </p><br><p>Team and Job Purpose<br> Team Purpose<br> To ensure fair, transparent, and legally compliant employee relations processes that foster a positive, inclusive, and respectful workplace culture. The Employee Relations team monitors trends, identifies areas for improvement, and strengthens organizational capacity to manage complex issues effectively. By conducting thorough investigations, managing disciplinary cases, and handling appeals, the team ensures consistency, accountability, and equity, supporting the organization’s commitment to a safe and supportive environment for all employees.<br> also actively promotes and prevents workplace risks by fostering a culture of safety, inclusion, and respect across the Country Office</p><br><p>Role Purpose<br> To provide expert guidance and support on employee relations matters, upholding Save the Children International’s values of integrity, accountability, and respect. This role ensures that disciplinary and appeal processes are managed fairly, consistently, and in accordance with organizational and legal standards. <br> The Employee Relations Coordinator acts as an enabler and advocate for a safe and inclusive workplace, embedding preventive measures and positive culture initiatives as part of daily operations. The role includes regular reporting to the Country Director and Senior Management Team on employee relations trends, risks, and key metrics.<br> By fostering a culture of empowerment, promoting best practices, and building capacity across the organization, the Employee Relations Coordinator contributes to a productive, inclusive workplace that ultimately supports SCI’s mission to protect and advance the well-being of children.</p><br><p>Principal Accountabilities</p><br><p>Lead and manage the investigation and resolution of employee grievances, disciplinary cases, and appeals, partnering with colleagues on complex, multi-faceted cases. Ensure processes are fair, timely, and aligned with SCI’s values, policies, and legal requirements.</p><br><p>Monitor, analyse, and report on employee relations trends and patterns, identifying systemic issues and recommending improvements to policies, procedures, and practices to maintain a safe, equitable, and supportive workplace to People and Culture Director and SMT. Provide regular updates to the People and Culture Director, Country Director, and Senior Management Team</p><br><p>Provide expert guidance and support to managers on complex employee relations matters, enhancing their ability to manage cases effectively, consistently, and in alignment with organizational and legal standards.</p><br><p>Act as a Subject Matter Expert to the Country Office Senior Management Team on high-risk or sensitive employee relations matters, collaborating with internal or external legal advisors as needed to inform decisions.</p><br><p>Foster strong, trusting relationships with employees at all levels, promoting open communication, collaboration, and a respectful work environment across a diverse workforce.</p><br><p>Actively support preventive initiatives and programs to create an inclusive and safe workplace culture, including training, awareness campaigns, and early identification of risks.</p><br><p>Ensure all employee relations processes reflect SCI’s DEI policies, embedding inclusive practices and cultural competence in investigations, case management, and advisory activities.</p><br><p>Oversee the efficient implementation of final recommendations, maintain thorough and accurate records at all stages of the employee relations process, and prioritize support for all colleagues involved to ensure fair and supportive outcomes.</p><br><p>Budget</p><br><p><br> People Management Responsibility (direct/indirect reports)<br> Number of people managed in total: N/A<br> Manager of a team: No<br> Team Manager (manager of multiple teams): No</p><br><p>Size of Remit<br> Country Office</p><br><p><br> Travel Requirements<br> International travel required: Yes</p><br><p>Percentage of required for travel: Up to 10%</p><br><p><br> Key Relationships<br> Internal (excluding direct team and manager)<br> • Employee Relations Team<br> • Functional Leaders in the country office <br> • Country Director <br> • Senior Management team <br> • Head of Offices<br> • HR team</p><br><p>External</p><br><p>N/A</p><br><p>Competencies<br> Cluster: Thinking<br> Competency: Innovating and adapting<br> Level: Accomplished<br> Behavioural Indicator: Demonstrates flexibility in following processes and procedures while remaining true to the organisation’s values.</p><br><p>Cluster: Engaging<br> Competency: Networking<br> Level: Leading Edge<br> Behavioural Indicator: Builds strong relationships with a broad range of stakeholders.</p><br><p>Cluster: Thinking<br> Competency: Problem solving and decision making<br> Level: Accomplished<br> Behavioural Indicator: Uses data and evidence to drive decision making for quality improvement.</p><br><p>Cluster: Engaging<br> Competency: Working effectively with others<br> Level: Leading Edge<br> Behavioural Indicator: Creates an environment which promotes diversity and does not tolerate discrimination.</p><br><p>Cluster: Engaging<br> Competency: Communicating with impact<br> Level: Skilled<br> Behavioural Indicator: Ensures communications are concise and well-structured.</p><br><p>Experience and Skills<br> Essential<br> 1. HR Experience: Minimum of 7 years of progressive experience in Human Resources, with significant exposure to employee relations.</p><br><p>2. Employee Relations Expertise: Demonstrated experience in handling employee grievances, disciplinary cases, and appeals, ensuring processes are fair, timely, and fully aligned with organisational policies and legal requirements.</p><br><p>3. Advisory Skills: Proven ability to provide expert advice and support to managers on complex employee relations issues, enhancing their capability to handle cases effectively and consistently.</p><br><p>4. Relationship Building: Extensive experience fostering strong relationships with employees at all levels, promoting a collaborative, respectful, and inclusive work environment.</p><br><p>5. Trend Analysis & Reporting: Significant experience monitoring and reporting on employee relations trends to identify systemic issues and inform policies and practices, ensuring a safe, equitable, and supportive organizational culture.</p><br><p>6. Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex issues clearly, confidently, and authoritatively to diverse audiences.</p><br><p>7. Analytical Thinking: Strong analytical skills to assess employee relations trends, identify areas for improvement, and support evidence-based decision-making and policy development.</p><br><p>8. Conflict Resolution: Advanced conflict resolution and negotiation skills, with the ability to mediate complex employee relations matters tactfully, impartially, and effectively.</p><br><p>9. Integrity and Ethical Judgment: High level of integrity and discretion, maintaining confidentiality and impartiality at all times while upholding organizational values.</p><br><p>10. Project and Case Management: Strong project management skills, capable of overseeing the efficient implementation of final recommendations, maintaining accurate records, and prioritizing support for colleagues involved.</p><br><p>Desirable<br> N/</p><br><p>Education and Qualifications<br> Essential</p><br><p>• Expert understanding of employment laws and regulations in Syria and/or Jordan.</p><br><p>Desirable</p><br><p>• Qualifications, experience or training in mediation, conflict resolution, or labour law would be advantageous. <br> • Professional certifications in Human Resources are desirable.</p><br><p><br> Safeguarding<br> We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse.</p><br><p>Level 2: either the post holder will have access to personal data about children and/or young people as part of their work; or the post holder will be working in a ‘regulated’ position (accountant, barrister, solicitor, legal executive); therefore a police check will be required (at ‘standard’ level in the UK or equivalent in other countries).</p><br><p>Diversity, Equity and Inclusion and Equal Opportunities <br> Diversity, Equity and Inclusion is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation. <br> We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply. <br> Reasonable adjustments will be made should any candidate invited to interview require this. <br> </p><br><br> <b>The Organization</b><br>We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:<br><br> · No child dies from preventable causes before their 5th birthday<br> · All children learn from a quality basic education and that,<br> · Violence against children is no longer tolerated<br><br>We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children.We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued.<br><br><b>Application Information:</b><br>Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations. A copy of the full role profile can be found at www.savethechildren.net/jobs We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse. <br> </div>