Contract Representative Jobs - Amman Jordan

<p><h4>Description</h4> <p>The Event & Partner Marketing Specialist will lead the planning, execution, and optimization of regional field and partner marketing programs that generate measurable business outcomes. This role is responsible for managing end-to-end marketing initiatives with a strong focus on event delivery, lead quality, pipeline growth, and revenue contribution.</p> <p>Partnering closely with Sales, Partnerships, Business Units, and external technology alliances, the specialist will transform business priorities into impactful marketing campaigns that support ZainTECH’s strategic growth plans. The ideal candidate should possess strong execution capabilities, business acumen, and a data-driven mindset to continuously enhance campaign effectiveness and marketing ROI.</p> <h4>Responsibilities:</h4> <strong>Event & Partner Marketing Programs</strong> <ul> <li>Organize and manage 10–12 event and partner marketing activities each quarter across designated regions.</li> <li>Develop and execute integrated event marketing campaigns that support immediate pipeline targets as well as long-term business objectives.</li> <li>Coordinate a variety of engagement formats, including executive roundtables, leadership dinners, webinars, roadshows, partner-driven workshops, and events.</li> </ul> <strong>Cross-Functional & Partner Collaboration</strong> <ul> <li>Work collaboratively with Sales, Partnerships, SDR teams, and Business Units to align marketing activities with commercial goals.</li> <li>Execute joint marketing campaigns with key technology partners such as AWS, Microsoft, ISVs, and other strategic alliance partners.</li> <li>Liaise with agencies, vendors, venues, and external stakeholders to ensure successful event and campaign execution.</li> </ul> <strong>Demand Generation & Lead Management</strong> <ul> <li>Support Sales and SDR teams with target account selection, invitation and attendee management, event participation tracking, and post-event engagement activities.</li> <li>Ensure proper lead capture, qualification, and timely transfer to Sales teams.</li> <li>Contribute to pipeline acceleration and opportunity nurturing through targeted event initiatives.</li> </ul> <strong>Campaign Performance & ROI Analysis</strong> <ul> <li>Measure and report on marketing performance indicators, including revenue influenced and closed, pipeline contribution, SQL generation, registration-to-attendance conversion, and lead-to-SQL conversion metrics.</li> <li>Maintain accurate CRM records, dashboards, reports, and campaign trackers.</li> <li>Evaluate campaign performance and identify optimization opportunities to improve marketing effectiveness.</li> </ul> <strong>Optimization & Best Practices</strong> <ul> <li>Analyze underperforming initiatives and recommend enhancements in messaging, audience segmentation, event structure, and campaign execution.</li> <li>Use performance data and business insights to improve marketing investments and outcomes.</li> <li>Support the development and refinement of field and partner marketing processes, templates, and best practices.</li> </ul> <h4>Requirements</h4> <ul> <li>3–6 years of experience in B2B event marketing, partner marketing, or event execution roles.</li> <li>Experience supporting partner-led campaigns in a technology or enterprise environment.</li> <li>Strong execution, coordination, and stakeholder management skills.</li> <li>Comfortable working with metrics, ROI tracking, and performance data.</li> <li>Experience with CRM and marketing tools such as Salesforce, HubSpot, or Cvent is a plus.</li> <li>Willingness and ease of visa to travel across UAE, KSA, Bahrain, Kuwait, and Jordan as required.</li> <li>Proactive self-starter with the ability to adapt in a fast-changing environment.</li> <li>Clear and confident verbal and written communication skills, with the ability to engage senior stakeholders.</li> <li>Highly organized, detail-oriented, and strong in project execution and follow-through.</li> <li>Able to prioritize effectively and manage multiple initiatives and deadlines.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Event & Partner Marketing Specialist will lead the planning, execution, and optimization of regional field and partner marketing programs that generate measurable business outcomes. This role is responsible for managing end-to-end marketing initiatives with a strong focus on event delivery, lead quality, pipeline growth, and revenue contribution.</p> <p>Partnering closely with Sales, Partnerships, Business Units, and external technology alliances, the specialist will transform business priorities into impactful marketing campaigns that support ZainTECH’s strategic growth plans. The ideal candidate should possess strong execution capabilities, business acumen, and a data-driven mindset to continuously enhance campaign effectiveness and marketing ROI.</p> <h4>Responsibilities:</h4> <strong>Event & Partner Marketing Programs</strong> <ul> <li>Organize and manage 10–12 event and partner marketing activities each quarter across designated regions.</li> <li>Develop and execute integrated event marketing campaigns that support immediate pipeline targets as well as long-term business objectives.</li> <li>Coordinate a variety of engagement formats, including executive roundtables, leadership dinners, webinars, roadshows, partner-driven workshops, and events.</li> </ul> <strong>Cross-Functional & Partner Collaboration</strong> <ul> <li>Work collaboratively with Sales, Partnerships, SDR teams, and Business Units to align marketing activities with commercial goals.</li> <li>Execute joint marketing campaigns with key technology partners such as AWS, Microsoft, ISVs, and other strategic alliance partners.</li> <li>Liaise with agencies, vendors, venues, and external stakeholders to ensure successful event and campaign execution.</li> </ul> <strong>Demand Generation & Lead Management</strong> <ul> <li>Support Sales and SDR teams with target account selection, invitation and attendee management, event participation tracking, and post-event engagement activities.</li> <li>Ensure proper lead capture, qualification, and timely transfer to Sales teams.</li> <li>Contribute to pipeline acceleration and opportunity nurturing through targeted event initiatives.</li> </ul> <strong>Campaign Performance & ROI Analysis</strong> <ul> <li>Measure and report on marketing performance indicators, including revenue influenced and closed, pipeline contribution, SQL generation, registration-to-attendance conversion, and lead-to-SQL conversion metrics.</li> <li>Maintain accurate CRM records, dashboards, reports, and campaign trackers.</li> <li>Evaluate campaign performance and identify optimization opportunities to improve marketing effectiveness.</li> </ul> <strong>Optimization & Best Practices</strong> <ul> <li>Analyze underperforming initiatives and recommend enhancements in messaging, audience segmentation, event structure, and campaign execution.</li> <li>Use performance data and business insights to improve marketing investments and outcomes.</li> <li>Support the development and refinement of field and partner marketing processes, templates, and best practices.</li> </ul> <h4>Requirements</h4> <ul> <li>3–6 years of experience in B2B event marketing, partner marketing, or event execution roles.</li> <li>Experience supporting partner-led campaigns in a technology or enterprise environment.</li> <li>Strong execution, coordination, and stakeholder management skills.</li> <li>Comfortable working with metrics, ROI tracking, and performance data.</li> <li>Experience with CRM and marketing tools such as Salesforce, HubSpot, or Cvent is a plus.</li> <li>Willingness and ease of visa to travel across UAE, KSA, Bahrain, Kuwait, and Jordan as required.</li> <li>Proactive self-starter with the ability to adapt in a fast-changing environment.</li> <li>Clear and confident verbal and written communication skills, with the ability to engage senior stakeholders.</li> <li>Highly organized, detail-oriented, and strong in project execution and follow-through.</li> <li>Able to prioritize effectively and manage multiple initiatives and deadlines.</li> </ul></p><p></p>

<p>We are seeking a motivated, results-driven, and empathetic Debt Settlement Sales Agent to join our growing team. In this role, you will speak with prospective clients experiencing financial hardship, evaluate their eligibility for debt settlement programs, educate them on available solutions, and guide them through the enrollment process. Success in this role requires excellent communication skills, strong objection-handling abilities, and a passion for helping clients achieve financial freedom while consistently meeting sales goals.&nbsp;</p> <p><strong>Key Responsibilities</strong></p> <p>•⁠&nbsp; ⁠Handle inbound and outbound sales calls with prospective clients.</p> <p>•⁠&nbsp; ⁠Conduct a thorough financial assessment to determine eligibility for debt settlement programs.</p> <p>•⁠&nbsp; ⁠Educate clients on the debt settlement process, benefits, risks, and expectations.</p> <p>•⁠&nbsp; ⁠Build trust and rapport with clients while maintaining professionalism and empathy.</p> <p>•⁠&nbsp; ⁠Present customized debt relief solutions based on each client’s financial situation.</p> <p>•⁠&nbsp; ⁠Effectively overcome objections and close sales.</p> <p>•⁠&nbsp; ⁠Guide clients through the enrollment process and ensure all required documentation is completed accurately.</p> <p>•⁠&nbsp; ⁠Maintain detailed and accurate records in the CRM system.</p> <p>•⁠&nbsp; ⁠Follow all company policies, compliance requirements, and industry regulations.</p> <p>•⁠&nbsp; ⁠Collaborate with Quality Assurance, Client Services, and Operations teams to ensure a seamless client experience.</p> <p>•⁠&nbsp; ⁠Meet or exceed daily, weekly, and monthly KPIs, including:<br> &nbsp; &nbsp; * Calls handled<br> &nbsp; &nbsp; * Talk time<br> &nbsp; &nbsp; * Conversion rate<br> &nbsp; &nbsp; * Enrollment volume<br> &nbsp; &nbsp; * Revenue targets</p> <p><strong>Qualifications</strong></p> <p>•⁠&nbsp; ⁠Previous experience in Debt Settlement, Debt Relief, Financial Services, or Inside Sales is preferred.</p> <p>•⁠&nbsp; ⁠Proven ability to meet or exceed sales targets.</p> <p>•⁠&nbsp; ⁠Excellent English communication skills (spoken and written).</p> <p>•⁠&nbsp; ⁠Strong negotiation and objection-handling skills.</p> <p>•⁠&nbsp; ⁠Ability to build rapport quickly with clients in sensitive financial situations.</p> <p>•⁠&nbsp; ⁠Experience using CRM systems and sales dialers is preferred.</p> <p>•⁠&nbsp; ⁠Self-motivated, organized, and goal-oriented.</p> <p>•⁠&nbsp; ⁠Ability to work in a fast-paced, performance-driven environment.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Description</b></span></div><div><span >AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.</span></div><div><span ><br></span></div><div><span >We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on!</span></div><div><span ><br></span></div><div><br></div><div><span ><b>Key job responsibilities</b></span></div><div><span >- Maintain and follow strict confidentiality as customer privacy is our most important tenet.</span></div><div><span >- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video.</span></div><div><span >- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.</span></div><div><span >- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.</span></div><div><span >- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.</span></div><div><span >- Eye for detail and ability to pivot from one category of requirement to another instantaneously.</span></div><div><span >- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team.</span></div><div><span >- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.</span></div><div><span >- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations.</span></div><div><span >- Demonstrate ownership in floor support to clarify internal queries during execution on need basis.</span></div><div><span ><br></span></div><div><span ><b>A day in the life</b></span></div><div><span >We are looking for an AI Data Associate to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.</span></div><div><span ><br></span></div><div><span >Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.</span></div><div><span ><br></span></div><div><span ><b>Basic Qualifications</b></span></div><div><span >- Associate's degree or above</span></div><div><span >- Good knowledge in both spoken and written English</span></div><div><span >- Language fluency in written and spoken Arabic</span></div><div><span >- Strong business writing skills with ability to create reports, proposals, and professional correspondence</span></div><div><span >- Advanced reading comprehension with ability to analyze complex business documents</span></div><div><span >- Developed analytical thinking and structured problem-solving capabilities</span></div><div><span >- Strong ability to interpret and implement detailed instructions across various projects</span></div><div><span >- Proficient research skills with experience gathering and synthesizing information from multiple sources</span></div><div><span >- Proven attention to detail in managing complex tasks and documents</span></div><div><span ><br></span></div><div><span ><b>Preferred Qualifications</b></span></div><div><span >- Bachelor's degree in a relevant field</span></div><div><span >- 1+ years of project coordination experience</span></div><div><span >- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</span></div><div><span >- 2+ years of professional work experience with demonstrated task execution ability</span></div><div><span >- Proven capacity to leverage open-source resources effectively for comprehensive research purposes • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy</span></div><div><span >- Advanced proficiency in Microsoft Office Suite and common business applications. Our inclusive culture empowers Amazonians to deliver the best results for our customers.</span></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Associate's degree or above</p><p>Good knowledge in both spoken and written English</p><p>Language fluency in written and spoken Arabic</p><p>Strong business writing skills with ability to create reports, proposals, and professional correspondence</p><p>Adv- Bachelor's degree in a relevant field</p><p>1+ years of project coordination experience</p><p>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</p><p>2+ years of professional work experience with</p><p></p></section>

<table align="center" border="0" cellpadding="0" cellspacing="0" width="715"> <tbody> <tr> <td > <p><strong>JOB TITLE&nbsp; &nbsp; &nbsp;&nbsp;</strong><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" >​</span><span class="ContentControl SCXW3893414 BCX8" ><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" >​</span><span class="TextRun SCXW3893414 BCX8" lang="EN-US" ><span class="NormalTextRun SCXW3893414 BCX8" >Health Informatics </span><span class="NormalTextRun SCXW3893414 BCX8" >Officer</span></span><span class="ContentControlBoundarySink SCXW3893414 BCX8" lang="EN-US" >​</span></span><span class="EOP Selected SCXW3893414 BCX8" >&nbsp;</span></p> <p><strong>JOB SUMMARY </strong></p> <p><strong>We are seeking a Health Informatics Officer</strong> with a background in pharmacy to support the implementation, optimization, and continuous improvement of the Pharmaceutical Information Management System (PIMS). PIMS is a comprehensive digital platform that integrates pharmaceutical logistics, prescribing, dispensing, and reporting to strengthen supply chain management and improve patient care. The Health Informatics Officer will serve as a key link between clinical practice, pharmaceutical operations, and digital health systems by supporting system configuration, data quality, user adoption, training, workflow optimization, and evidence-based implementation. The role contributes to ensuring that PIMS effectively meets programmatic, operational, and clinical needs while supporting interoperability, standardization, and continuous enhancement of digital health services across implementation settings.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p>MAIN TASKS AND RESPONSABILITIES</p> <p>&nbsp;</p> <ul> <li>Gather, analyze, and document business, functional, and non-functional requirements through workshops, interviews, demonstrations, and stakeholder engagement, translating operational needs into clear system specifications.</li> <li>Analyze client workflows, business processes, and operational challenges to design PIMS implementations that align with organizational objectives and best practices.</li> <li>Configure and customize the PIMS platform based on approved requirements, including organizational structures, users, permissions, workflows, formularies, catalogs, reporting parameters, and other system settings.</li> <li>Validate software configurations through functional testing and user acceptance testing (UAT), ensuring solutions meet client requirements prior to deployment.</li> <li>Develop implementation documentation, configuration guides, user manuals, process maps, and standard operating procedures to support system deployment and long-term sustainability.</li> <li>Plan and coordinate software implementation activities, including deployment planning, data migration support, testing, go-live preparation, and post-implementation stabilization.</li> <li>Deliver user training, demonstrations, workshops, and onboarding sessions to ensure successful adoption of PIMS by client organizations.</li> <li>Serve as the primary client success focal point throughout the implementation lifecycle, building strong relationships with client stakeholders and ensuring successful system adoption.</li> <li>Conduct regular follow-up meetings with clients to monitor implementation progress, user satisfaction, system utilization, and achievement of project objectives.</li> <li>Proactively identify implementation risks, user adoption challenges, and operational issues, coordinating with internal teams to ensure timely resolution.</li> <li>Monitor key implementation and adoption indicators, preparing periodic status reports, success metrics, and recommendations for continuous improvement.</li> <li>Work closely with software development, quality assurance, product, and technical support teams to communicate client feedback, clarify requirements, prioritize enhancements, and facilitate issue resolution.</li> <li>Support troubleshooting activities by investigating reported issues, reproducing software defects, documenting findings, and coordinating with technical teams until resolution.</li> <li>Promote best practices in digital health, pharmaceutical informatics, and change management to maximize the value delivered to client organizations.</li> <li>Contribute to the continuous improvement of implementation methodologies, configuration standards, training materials, and client success processes.</li> <li>Perform other duties as assigned by the supervisor.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>MINIMUM REQUIREMENTS</strong></p> <p>&nbsp;</p> <ul> <li>Bachelor’s degree in pharmacy.</li> <li>Experience or Internship in health informatics, client support, or software implementation.</li> <li>NGO experience is preferred.</li> <li>Strong communication and interpersonal skills with a client-oriented mindset.</li> <li>Basic technical knowledge of software systems and troubleshooting practices.</li> <li>High attention to detail, organizational skills, and ability to multitask in fast-paced environments.</li> <li>Willingness to travel up to 40% to low-resource settings</li> <li>Fluent English language.</li> </ul> </td> </tr> <tr> <td > <p><strong>Additional Information</strong></p> </td> </tr> <tr> <td > <p><strong>Travel Required:</strong>&nbsp; &nbsp;&nbsp;40 % of Time</p> </td> </tr> <tr> <td > <p><strong>Scope (Financial / Non-Financial):</strong></p> </td> </tr> <tr> <td > <p><strong>Key Contacts (Internal and External):</strong></p> </td> </tr> <tr> <td > <p>This job description is subject to review to ensure that it reflects the requirements of International Medical Corps.</p> </td> </tr> <tr> <td > <p><strong>Ethical Conduct at International Medical Corps</strong></p> <p>As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our <em>Code of Conduct and Ethics</em> and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our <em>Code of Conduct and Ethics</em>, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.</p> <p>International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.</p> <p>As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the&nbsp;<em>Code of Conduct and Ethics, </em>all staff are required to report suspected or actual misconduct or violations of organizational policies. Our&nbsp;<em>Code of Conduct and Ethics</em>&nbsp;and <em>Whistleblower Policy</em> prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.</p> <p>&nbsp;</p> </td> </tr> <tr> <td > <p><strong>Equal Opportunities</strong>&nbsp;</p> <p>International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p> </td> </tr> </tbody> </table> <div >&nbsp;

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Responsibilities</b></p> <p>Design, develop, and deliver onboarding programs, training sessions, and capability-building initiatives for consumer-facing teams.</p> <p>Create practical training materials, facilitator guides, toolkits, and coaching resources aligned with business priorities and identified performance gaps.</p> <p>Conduct field visits to assess team capabilities, identify development needs, and provide on-ground coaching and support.</p> <p>Coach frontline employees, supervisors, and team leaders on communication skills, selling techniques, customer engagement, and service excellence.</p> <p>Support the implementation of standard operating procedures (SOPs), execution standards, and best practices through effective learning interventions.</p> <p>Partner with business stakeholders to understand capability requirements and translate business needs into impactful learning solutions.</p> <p>Facilitate workshops, coaching sessions, and learning activities that improve employee knowledge, skills, and performance.</p> <p>Monitor learning effectiveness through feedback, assessments, field observations, and performance insights to measure knowledge retention and behavior change.</p> <p>Identify opportunities to enhance learning programs and continuously improve training approaches based on business needs.</p> <p>Collaborate with cross-functional teams to support organizational capability development and key business initiatives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications</p> <p>Bachelor s degree in Business Administration, Marketing, Human Resources, Education, Psychology, Communications, or a related field.</p> <p>4 6 years of experience in Learning &amp; Development, capability development, sales training, field coaching, customer experience, retail operations, or a related discipline.</p> <p>Proven experience in designing and delivering training programs, onboarding journeys, and coaching initiatives for frontline or consumer-facing teams.</p> <p>Experience conducting needs assessments, identifying performance gaps, and developing targeted learning solutions.</p> <p>Strong facilitation, communication, presentation, and stakeholder management skills.</p> <p>Ability to develop engaging and practical learning materials that support business execution.</p> <p>Comfortable working in the field and engaging directly with employees and leaders.</p> <p>Experience in FMCG, retail, telecom, hospitality, banking, or other service-led industries is preferred.</p> <p>Required Skills Communication</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Key Responsibilities On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks. Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution. User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity. Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system. Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards. Technical Skills Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing. Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance. Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses. AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. ITIL Foundation certification (or higher) is highly preferred / required. Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial. Experience: 2 - 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<p><h4>Description</h4> <p>As a community support specialist at Tamatem, you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.</p> <p>You will:</p> <ul> <li>Manage and solve large amounts of tickets and comments and respond to users in a timely manner.</li> <li>Resolve product or service problems by clarifying users’ complaints.</li> <li>Build sustainable relationships and trust with users through open and interactive communication.</li> <li>Determine the cause of the problem and select and explain the best solution to solve the problem; expedite correction or adjustment and follow up to ensure resolution.</li> <li>Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.</li> <li>Maintain up-to-date user database through internal and external communications.</li> <li>Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.</li> <li>Document and manage all users' inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needs.</li> <li>Monitor in-game chat.</li> <li>Follow communication procedures, guidelines, and policies.</li> <li>Perform other duties, as assigned.</li> </ul> <h4>Skills and experience you will bring to us:</h4> <ul> <li>Time management</li> <li>Strong communication and interpersonal skills</li> <li>Ability to adapt/respond to different types of characters</li> <li>Patient</li> <li>Teamwork</li> <li>Ability to multitask</li> <li>Ability to work under pressure</li> <li>Strong problem-solving skills</li> <li>Strong work ethic, team-oriented attitude, flexibility, and aptitude to thrive in a fast-paced environment</li> <li>Excellent written and verbal communication in English and Arabic</li> <li>Good Arabic language skills (written)</li> <li>Customer service</li> <li>Product knowledge</li> <li>CRM systems and practices</li> <li>Good understanding of social media</li> </ul> <h4>Requirements</h4> <ul> <li>Minimum of bachelor’s degree in business administration, management, public relations, or a related field.</li> <li>1-2 years of experience, preferably in mobile gaming companies.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>As a community support specialist at Tamatem, you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.</p> <p>You will:</p> <ul> <li>Manage and solve large amounts of tickets and comments and respond to users in a timely manner.</li> <li>Resolve product or service problems by clarifying users’ complaints.</li> <li>Build sustainable relationships and trust with users through open and interactive communication.</li> <li>Determine the cause of the problem and select and explain the best solution to solve the problem; expedite correction or adjustment and follow up to ensure resolution.</li> <li>Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.</li> <li>Maintain up-to-date user database through internal and external communications.</li> <li>Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.</li> <li>Document and manage all users' inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needs.</li> <li>Monitor in-game chat.</li> <li>Follow communication procedures, guidelines, and policies.</li> <li>Perform other duties, as assigned.</li> </ul> <h4>Skills and experience you will bring to us:</h4> <ul> <li>Time management</li> <li>Strong communication and interpersonal skills</li> <li>Ability to adapt/respond to different types of characters</li> <li>Patient</li> <li>Teamwork</li> <li>Ability to multitask</li> <li>Ability to work under pressure</li> <li>Strong problem-solving skills</li> <li>Strong work ethic, team-oriented attitude, flexibility, and aptitude to thrive in a fast-paced environment</li> <li>Excellent written and verbal communication in English and Arabic</li> <li>Good Arabic language skills (written)</li> <li>Customer service</li> <li>Product knowledge</li> <li>CRM systems and practices</li> <li>Good understanding of social media</li> </ul> <h4>Requirements</h4> <ul> <li>Minimum of bachelor’s degree in business administration, management, public relations, or a related field.</li> <li>1-2 years of experience, preferably in mobile gaming companies.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p> <p>We are looking for a performance marketing account executive to join our growing and award-winning team to work on some of the region's most exciting brands.</p> <h4>Requirements</h4> <h4>Job responsibilities:</h4> <ul> <li>Strategize, create, monitor, maintain, and optimize the high volume of campaigns across Google AdWords, Facebook Ads Manager, and other third-party digital media outlets.</li> <li>Oversee growth in performance. Manage campaigns to meet client’s ROI goals and respond in a rapid manner to optimization suggestions from digital strategists.</li> <li>Solid knowledge of Google ads campaign types.</li> <li>Continuous analysis of performance and reporting on digital campaigns.</li> <li>Efficient management of budgets across all engines and campaigns.</li> <li>Craft eye-catching and informative pay-per-click text ads as well as the continuous implementation of text ads – A/B testing.</li> <li>Report on key performance indicators and lead generation initiatives, calculate cost per lead, project spend, adjust to demand and seasonality.</li> </ul> <h4>Skills required:</h4> <ul> <li>Minimum 2 years of relevant experience</li> <li>Marketing and advertising background is a big plus</li> <li>Experience in Google AdWords, Google AdWords Editor, Google Analytics.</li> <li>Keyword research, campaign buildout, ad creation, A/B copy testing, and extensive bid management and lead generation experience.</li> <li>Vast experience in the Google Content Network and with overall display advertising.</li> <li>Knowledge and experience in retargeting/remarketing.</li> </ul> <h4>Benefits</h4> <p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>

<p><h4>Company description</h4> <p>About Orient Express<br> Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express sailing yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine-dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.</p> <h4>Job description</h4> <ul> <li>Provide professional and personalized wine recommendations, pairing suggestions, and beverage guidance to guests.</li> <li>Perform wine service according to fine-dining and five-star hotel standards, including correct presentation, opening, and pouring techniques.</li> <li>Support the management, organization, and maintenance of the wine cellar, ensuring proper storage conditions and stock rotation.</li> <li>Assist in monitoring wine inventory levels, reporting shortages, breakages, and quality issues.</li> <li>Contribute to the development, updating, and presentation of the wine list in line with the restaurant’s concept and positioning.</li> <li>Collaborate closely with the kitchen brigade to ensure harmonious food and wine pairings.</li> <li>Support the training of service staff on wine knowledge, service techniques, and beverage upselling.</li> <li>Ensure compliance with hygiene, safety, and food & beverage service standards.</li> <li>Assist in controlling beverage costs, minimizing waste, and supporting revenue optimization through informed sales.</li> <li>Manage guest preferences, special requests, and VIP experiences with discretion and professionalism.</li> <li>Participate in wine tastings, supplier meetings, and product evaluations as required.</li> <li>Uphold the hotel’s brand values, grooming standards, and luxury service culture at all times.</li> </ul> <h4>Additional information</h4> <p>A competitive salary package<br> ALL - Heartist® Program: Employee benefit card offering discounted rates at all Accor locations and partner venues worldwide.<br> Learning & development: Opportunity to develop your talent and grow within your property and across the world!</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Key responsibilities of role Developing product strategies for a given geography , collaborating with cross-functional teams to ensure product alignment with business goals Define local Target Product Profile, leading product decisions including market positioning and overall product life cycle management including portfolio shape . Planning trials: define the standard varieties, trial seeds allocation and standard key traits for evaluation of the PLC 6 trials Inputs Seed Production needs of PLC 5 to 6 &amp; 6 to 7 for the territory Consolidates CU or Territory Trial reports (PLC6) to support advancement decision and promotional activities Define and drive New Product Introduction (NPI) strategy and Plans with the Customer Experience campaigns Drive variety naming and activate registration / IP protecting including trials Assess value traits &amp; positioning , proposing pricing Provide strategic inputs to RCL by maintaining an in-depth understanding of the changing market trends,values value chain needs including competitors landscape Update customer needs and preferences, to support analysis of portfolio health, update of TPP and prioritize segments/target/market scope Gives technical support to key producers, leverages technical knowledge to the sales team to prepare sales arguments and after sales support</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Product Strategy Development: Experience in developing product strategies and collaborating with cross-functional teams</li><li>Product Lifecycle Management: Knowledge of defining market positioning and life cycle management</li><li>Data Consolidation and Analysis: Experience in consolidating Trial reports to support advancement decisions and developing promotional activities.</li><li>New Product Introduction Strategy: Ability to define and drive NPI strategy including customer experience campaigns.</li><li>Market Analysis and Pricing: Experience in assessing value traits, market positioning, and proposing pricing strategies based on market trends and competitor analysis.</li><li>Customer Needs Analysis: Ability to update customer needs and preferences, support portfolio health analysis, and update Target Product Profiles.</li><li>Strategic thinking: The ability to think strategically and develop long-term plans for product portfolio development that align with business goals and customer needs.</li><li>Communication skills: Strong communication skills to collaborate with cross-functional teams, including sales, marketing, and engineering, to ensure that product development aligns with customer needs and business objectives.</li><li>Adaptability: The ability to adapt to changing market conditions and customer needs to ensure that the product portfolio remains relevant and competitive.</li><li>Influencing: Strong influencing skills to inspire and motivate teams to achieve product development goals and drive innovation</li></ul><p></p></section>

<p><h4>Description</h4> <p>The Loyalty Program Officer plays a key role in managing, analyzing, and growing the Zain Cash loyalty program. This position is responsible for developing customer-centric campaigns, managing a gamified points system, and building strategic relationships with partners to enhance program value. The officer will monitor customer behavior, optimize voucher offerings, track satisfaction, and generate actionable insights to increase engagement and retention. Cross-functional collaboration is critical to align program efforts with internal teams and external partners.</p> <h4>Responsibilities</h4> <ul> <li>Manage the day-to-day operations of the Zain Cash loyalty program, including points accrual, redemption logic, and reward tiering.</li> <li>Develop and execute gamified campaigns to boost engagement, transactions, and point usage.</li> <li>Continuously monitor point utilization trends to optimize customer experience and reward structures.</li> <li>Analyze voucher performance, redemption behavior, and customer preferences.</li> <li>Report on voucher value, usage rates, and campaign ROI.</li> <li>Recommend improvements based on data to ensure vouchers are relevant and attractive.</li> <li>Customer segment based on usage patterns and loyalty behavior.</li> <li>Design tailored offers and benefits based on customer insights.</li> <li>Conduct periodic satisfaction surveys and generate reports to measure loyalty program impact.</li> <li>Build and maintain strong relationships with third-party partners to source valuable offers and benefits.</li> <li>Negotiate partnership deals that provide meaningful rewards to customers and align with Zain Cash's loyalty strategy.</li> <li>Expand the partner network to create a diversified and appealing reward ecosystem.</li> <li>Generate regular dashboards and performance reports to track KPIs (engagement, redemption, churn).</li> <li>Collaborate with data and BI teams to ensure accurate tracking of loyalty metrics and customer value.</li> <li>Translate data into actionable strategies for retention and growth.</li> <li>Work closely with product, marketing, customer service, and sales teams to ensure program alignment.</li> <li>Share campaign plans, updates, and performance metrics across departments.</li> <li>Support internal training or onboarding sessions related to loyalty campaigns and tools.</li> <li>Monitor trends in customer loyalty, fintech rewards programs, and gamification strategies.</li> <li>Analyze competitor offerings to identify innovation opportunities and areas of differentiation.</li> <li>Recommend strategic improvements to enhance the value of Zain Cash's loyalty platform.</li> </ul> <h4>Requirements</h4> <p>Bachelor’s degree in marketing, Business Administration, or related field</p> <p>1–3 years of relevant experience in loyalty program management, CRM, or customer engagement, preferably in fintech, telecom, or retail.</p> <h4>Preferred Skills</h4> <ul> <li>Solid understanding of loyalty program structures and gamification techniques.</li> <li>Experience in data analysis and campaign reporting.</li> <li>Strong communication, negotiation, and partner management skills.</li> <li>Ability to think strategically while managing operational tasks.</li> <li>Proficiency in Excel, PowerPoint, and CRM/reporting tools.</li> <li>Team-oriented mindset with strong coordination and project follow-up abilities.</li> <li>Customer-focused, analytical, and creative thinker.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Loyalty Program Officer plays a key role in managing, analyzing, and growing the Zain Cash loyalty program. This position is responsible for developing customer-centric campaigns, managing a gamified points system, and building strategic relationships with partners to enhance program value. The officer will monitor customer behavior, optimize voucher offerings, track satisfaction, and generate actionable insights to increase engagement and retention. Cross-functional collaboration is critical to align program efforts with internal teams and external partners.</p> <h4>Responsibilities</h4> <ul> <li>Manage the day-to-day operations of the Zain Cash loyalty program, including points accrual, redemption logic, and reward tiering.</li> <li>Develop and execute gamified campaigns to boost engagement, transactions, and point usage.</li> <li>Continuously monitor point utilization trends to optimize customer experience and reward structures.</li> <li>Analyze voucher performance, redemption behavior, and customer preferences.</li> <li>Report on voucher value, usage rates, and campaign ROI.</li> <li>Recommend improvements based on data to ensure vouchers are relevant and attractive.</li> <li>Customer segment based on usage patterns and loyalty behavior.</li> <li>Design tailored offers and benefits based on customer insights.</li> <li>Conduct periodic satisfaction surveys and generate reports to measure loyalty program impact.</li> <li>Build and maintain strong relationships with third-party partners to source valuable offers and benefits.</li> <li>Negotiate partnership deals that provide meaningful rewards to customers and align with Zain Cash's loyalty strategy.</li> <li>Expand the partner network to create a diversified and appealing reward ecosystem.</li> <li>Generate regular dashboards and performance reports to track KPIs (engagement, redemption, churn).</li> <li>Collaborate with data and BI teams to ensure accurate tracking of loyalty metrics and customer value.</li> <li>Translate data into actionable strategies for retention and growth.</li> <li>Work closely with product, marketing, customer service, and sales teams to ensure program alignment.</li> <li>Share campaign plans, updates, and performance metrics across departments.</li> <li>Support internal training or onboarding sessions related to loyalty campaigns and tools.</li> <li>Monitor trends in customer loyalty, fintech rewards programs, and gamification strategies.</li> <li>Analyze competitor offerings to identify innovation opportunities and areas of differentiation.</li> <li>Recommend strategic improvements to enhance the value of Zain Cash's loyalty platform.</li> </ul> <h4>Requirements</h4> <p>Bachelor’s degree in marketing, Business Administration, or related field</p> <p>1–3 years of relevant experience in loyalty program management, CRM, or customer engagement, preferably in fintech, telecom, or retail.</p> <h4>Preferred Skills</h4> <ul> <li>Solid understanding of loyalty program structures and gamification techniques.</li> <li>Experience in data analysis and campaign reporting.</li> <li>Strong communication, negotiation, and partner management skills.</li> <li>Ability to think strategically while managing operational tasks.</li> <li>Proficiency in Excel, PowerPoint, and CRM/reporting tools.</li> <li>Team-oriented mindset with strong coordination and project follow-up abilities.</li> <li>Customer-focused, analytical, and creative thinker.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>A leading global pharmaceutical company is seeking an experienced data engineer / BI engineer to design, build, and maintain scalable data platforms that enable analytics, reporting, and data-driven decision making. The role focuses on data ingestion, transformation, modeling, and analytics enablement, with strong emphasis on Python-based data engineering and modern data architectures.</p> <h4>Responsibilities:</h4> <p><strong>1. Data engineering & data architecture:</strong><br> Design and maintain scalable data pipelines for ingesting, transforming, and serving structured and semi-structured data.<br> Develop robust data transformation and processing logic using Python and distributed data processing frameworks.<br> Design and maintain analytical data models (dimensional models, fact/dimension tables) optimized for reporting and analytics.<br> Ensure data quality, reliability, performance, and consistency across the data platform.<br> Translate business and analytical requirements into efficient and maintainable data solutions.</p> <p><strong>2. Analytics & BI enablement:</strong><br> Build and maintain semantic / analytical models that support enterprise reporting and self-service analytics.<br> Collaborate with analysts and business users to deliver trusted datasets and metrics.<br> Support reporting and dashboarding solutions by providing optimized data structures and calculations.</p> <p><strong>3. Delivery & collaboration:</strong><br> Produce clear technical documentation including data models, transformation logic, and pipeline designs.<br> Collaborate with cross-functional teams including data analysts, data engineers, and business stakeholders.</p> <h4>Requirements</h4> <p>Bachelor’s degree in data science, computer science, data engineering, or a relevant field.<br> 1-3 years of BI development experience.<br> 3+ years of cloud-based BI development experience.<br> Excellent English language verbal and written communication.<br> Able to analyse and understand complex data.<br> Able to implement modules that have security and authorization frameworks.<br> Strong problem-solving skills.</p> <h4>Technical skills:</h4> <p><strong>Programming & data processing:</strong><br> Strong proficiency in Python for data engineering and analytics use cases.<br> Experience building reusable, testable, and maintainable data transformation code.</p> <p><strong>Data warehousing & modeling:</strong><br> Strong knowledge of SQL and analytical query optimization.<br> Solid understanding of data warehousing concepts (ETL/ELT, fact and dimension modeling).<br> Experience designing star and snowflake schemas for analytics and reporting.<br> Understanding of semantic layers and metrics definitions for BI consumption.</p> <p><strong>Cloud & modern data platforms:</strong><br> Experience working with cloud-based data platforms and data lakes (preferred Azure).<br> Understanding of scalable data architectures (Lakehouse, warehouse, streaming vs batch).</p> <p><strong>BI & analytics:</strong><br> Experience supporting BI and reporting tools through well-designed datasets and models (preferred Power BI).<br> Knowledge of analytical calculations, KPIs, and performance optimization for reporting workloads.</p> <p><strong>CI/CD & DevOps (supporting skills):</strong><br> Working knowledge of CI/CD concepts applied to data and analytics projects.<br> Experience using version control systems (e.g., Git, Perforce or Apache Subversion) for managing data, code, and artifacts.<br> Familiarity with deployment pipelines and environment promotion for data solutions.</p></p><p></p>

<p><h4>Description</h4> <p>A leading global pharmaceutical company is seeking an experienced data engineer / BI engineer to design, build, and maintain scalable data platforms that enable analytics, reporting, and data-driven decision making. The role focuses on data ingestion, transformation, modeling, and analytics enablement, with strong emphasis on Python-based data engineering and modern data architectures.</p> <h4>Responsibilities:</h4> <p><strong>1. Data engineering & data architecture:</strong><br> Design and maintain scalable data pipelines for ingesting, transforming, and serving structured and semi-structured data.<br> Develop robust data transformation and processing logic using Python and distributed data processing frameworks.<br> Design and maintain analytical data models (dimensional models, fact/dimension tables) optimized for reporting and analytics.<br> Ensure data quality, reliability, performance, and consistency across the data platform.<br> Translate business and analytical requirements into efficient and maintainable data solutions.</p> <p><strong>2. Analytics & BI enablement:</strong><br> Build and maintain semantic / analytical models that support enterprise reporting and self-service analytics.<br> Collaborate with analysts and business users to deliver trusted datasets and metrics.<br> Support reporting and dashboarding solutions by providing optimized data structures and calculations.</p> <p><strong>3. Delivery & collaboration:</strong><br> Produce clear technical documentation including data models, transformation logic, and pipeline designs.<br> Collaborate with cross-functional teams including data analysts, data engineers, and business stakeholders.</p> <h4>Requirements</h4> <p>Bachelor’s degree in data science, computer science, data engineering, or a relevant field.<br> 1-3 years of BI development experience.<br> 3+ years of cloud-based BI development experience.<br> Excellent English language verbal and written communication.<br> Able to analyse and understand complex data.<br> Able to implement modules that have security and authorization frameworks.<br> Strong problem-solving skills.</p> <h4>Technical skills:</h4> <p><strong>Programming & data processing:</strong><br> Strong proficiency in Python for data engineering and analytics use cases.<br> Experience building reusable, testable, and maintainable data transformation code.</p> <p><strong>Data warehousing & modeling:</strong><br> Strong knowledge of SQL and analytical query optimization.<br> Solid understanding of data warehousing concepts (ETL/ELT, fact and dimension modeling).<br> Experience designing star and snowflake schemas for analytics and reporting.<br> Understanding of semantic layers and metrics definitions for BI consumption.</p> <p><strong>Cloud & modern data platforms:</strong><br> Experience working with cloud-based data platforms and data lakes (preferred Azure).<br> Understanding of scalable data architectures (Lakehouse, warehouse, streaming vs batch).</p> <p><strong>BI & analytics:</strong><br> Experience supporting BI and reporting tools through well-designed datasets and models (preferred Power BI).<br> Knowledge of analytical calculations, KPIs, and performance optimization for reporting workloads.</p> <p><strong>CI/CD & DevOps (supporting skills):</strong><br> Working knowledge of CI/CD concepts applied to data and analytics projects.<br> Experience using version control systems (e.g., Git, Perforce or Apache Subversion) for managing data, code, and artifacts.<br> Familiarity with deployment pipelines and environment promotion for data solutions.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn't within servicing's scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn’t service’s scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims;</li> <li>Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient-funds policy, wrong draft date, or missing confirmation steps;</li> <li>Build card replacement and fraud claim scenarios testing card-block urgency, fraud-signal recognition, intake information capture, and clean handoff to the disputes team;</li> <li>Author account closure scenarios testing retention-offer eligibility logic, pending-transaction checks, and refusal to extend offers to ineligible customers;</li> <li>Grade responses on both factual accuracy and conversational tone: empathy under pressure, channel-appropriate register (voice vs. chat), and clarity without over-promising.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for professionals with a background in customer service, banking, or financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in finance, business administration, economics, communications, psychology, marketing, or any related field;</li> <li>2+ years of customer service, banking, retail, or financial services experience;</li> <li>Current or recent experience in customer service and support, or banking and financial roles, or adjacent roles;</li> <li>Routing judgment — clear instinct for what is and isn’t service’s scope, and ability to read a fee schedule or policy document to identify which rule applies to a specific situation;</li> <li>QA analyst, call-center trainer, or conversation designer background is a strong positive signal;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply ? Pass qualification(s) ? Join a project ? Complete tasks ? Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Own and execute the cards product roadmap by leading the end-to-end development of card products. This includes:</p> <ul> <li>Designing comprehensive business requirements documents (BRDs) and collaborating on UI/UX to effectively communicate card product concepts to stakeholders across technology, operations, and business teams.</li> <li>Identifying and documenting card-specific technical and business requirements covering systems such as the card management system (CMS), mobile app, core banking/wallet, and payment schemes and translating them into clear deliverables for technical teams.</li> <li>Managing card product performance analysis, issue troubleshooting (including decline rates, authorization failures, and dispute trends), and executing continuous improvement initiatives.</li> <li>Supporting the QA team in preparing and executing test cases that cover the full card flow.</li> <li>Leading cross-functional collaboration across customer care, sales, compliance, and technology to ensure successful card product launches and ongoing lifecycle management.</li> <li>Managing the product backlog, sprint planning, and release coordination to ensure timely and quality delivery of card product initiatives.</li> </ul> <h4>Requirements</h4> <ul> <li>Conduct market research on card trends such as contactless, tokenization, virtual cards, installment plans, and rewards to identify growth opportunities and inform penetration strategies.</li> <li>Analyze competitor card offerings across features, fees, credit limits, and UX to assess the company's competitive position.</li> <li>Gather customer feedback from care, sales, and user research to identify friction points across the card journey and translate them into prioritized functional requirements.</li> <li>Define technical requirements for prepaid and credit card initiatives, ensuring correct integration with card management system, core banking/wallet, mobile app, credit engine, and payment schemes.</li> <li>Develop concepts for new card features and communicate requirements to all concerned teams.</li> <li>Lead UAT for card releases, covering the full transaction lifecycle: authorization, clearing, settlement, chargebacks, balance and credit limit enforcement, card management, and card expiry.</li> <li>Ensure all card initiatives comply with scheme rules, consumer regulations, and central bank requirements, in coordination with all relevant stakeholders.</li> <li>Provide sales and customer care with training and direction on card features, issuance, credit limit management, billing, dispute handling, and card controls.</li> <li>Monitor cards KPIs and deliver periodic performance reports with gap analysis and recommendations.</li> <li>Perform other duties as assigned by the direct manager.</li> </ul> <h4>Qualifications and Education Requirements</h4> <ul> <li>Bachelor’s degree in business administration, marketing, information technology, business information systems, management information systems, engineering, or a related field.</li> <li>4–6 years of product management experience, with at least 2 years directly managing prepaid and/or credit card products within a fintech, bank, or mobile money environment.</li> <li>PMI-ACP, CSM, or PSM (one required).</li> <li>PSPO or CSPO (preferred).</li> </ul> <h4>Benefits</h4> <ul> <li>Stakeholder management and cross-functional collaboration.</li> <li>Data analysis and KPI-driven decision making.</li> <li>Written and verbal communication across technical and business audiences.</li> <li>Attention to detail in compliance-sensitive environments.</li> <li>Ownership mentality with a bias toward action.</li> </ul></p><p></p>