Cyber Security Engineer Jobs - Amman Jordan
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Confidential
Jordan - Amman
<p><h4>About Lucidya</h4>
<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p>
<p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p>
<p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p>
<h4>Why this role matters</h4>
<p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p>
<p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p>
<p>As a Senior Product Designer, you'll help define what that future looks like.</p>
<p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p>
<p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p>
<h4>What you'll do</h4>
<li>Design experiences that make AI feel trustworthy<br>
You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li>
<li>Turn complex problems into intuitive workflows<br>
Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li>
<li>Raise the quality bar across the product<br>
You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li>
<li>Help customers adopt AI faster<br>
The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li>
<li>Design for Arabic-first enterprise users<br>
You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li>
<li>Build systems, not just screens<br>
You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li>
<li>Use research to inform decisions<br>
You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li>
<li>Elevate the people around you<br>
We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li>
<h4>The challenges you'll tackle</h4>
<p>Some of the questions you'll be helping us answer include:</p>
<li>How do users remain in control when AI can act independently?</li>
<li>When should an AI agent ask for approval versus acting autonomously?</li>
<li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li>
<li>How do we design graceful recovery experiences when AI gets things wrong?</li>
<li>How do we reduce cognitive load instead of simply moving it elsewhere?</li>
<li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li>
<li>How do we create AI experiences that feel equally natural in Arabic and English?</li>
<p>These are not solved problems. You'll help define the answers.</p>
<h4>Requirements</h4>
<h4>Who you are</h4>
<p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p>
<p>You likely bring:</p>
<li>5+ years of experience designing B2B SaaS or enterprise software products.</li>
<li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li>
<li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li>
<li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li>
<li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li>
<li>Experience conducting or contributing meaningfully to user research and usability testing.</li>
<li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li>
<li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li>
<li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li>
<p>Beyond experience, you'll thrive here if:</p>
<li>You're curious and continuously learning.</li>
<li>You seek feedback and give it constructively.</li>
<li>You care more about solving customer problems than protecting your ideas.</li>
<li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li>
<li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li>
<li>You measure success by the impact your work creates, not just the volume of work produced.</li>
<h4>Bonus points</h4>
<p>While not required, we'd be particularly excited if you have experience with:</p>
<li>AI products, copilots, agents, or autonomous systems.</li>
<li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li>
<li>RTL and Arabic-first product design.</li>
<li>Design systems and platform-scale design thinking.</li>
<li>Responsible AI, explainability, or AI ethics principles.</li>
<li>SaaS businesses serving enterprise customers in the Middle East.</li>
<h4>What you can expect from us</h4>
<p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p>
<p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p>
<p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p>
<h4>What the hiring process will look like</h4>
<li>Introductory conversation</li>
<li>Hiring manager interview</li>
<li>Practical design exercise - case study<br>
A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li>
<li>Final conversations</li>
<li>Culture fit / offer stage</li></p><p></p>
Confidential
Jordan - Amman
<p><h4>About Lucidya</h4>
<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.</p>
<p>Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.</p>
<p>Today, leading organizations across banking, insurance, healthcare, hospitality, and the public sector rely on Lucidya to understand their customers better and act faster. As we continue investing in Agentic AI, design plays a critical role in determining whether our technology feels powerful, trustworthy, and intuitive - or complex and overwhelming.</p>
<h4>Why this role matters</h4>
<p>We're entering a new phase of product development where AI doesn't simply provide recommendations - it takes action.</p>
<p>Our Agentic AI capabilities are designed to monitor signals, surface opportunities, automate workflows, and help teams make better decisions faster. The technology is only one part of the challenge. The bigger challenge is designing experiences that help users trust AI enough to delegate work to it without feeling like they've lost control.</p>
<p>As a Senior Product Designer, you'll help define what that future looks like.</p>
<p>You'll shape how enterprise users interact with AI agents, how they understand decisions made on their behalf, and how they remain confident when AI operates in the background. Your work will directly influence product adoption, customer trust, and the speed at which our customers realize value from our platform.</p>
<p>This is a role for someone who wants to work on difficult, meaningful design problems and leave a visible mark on the product, the design culture, and the future of AI-powered software.</p>
<h4>What you'll do</h4>
<li>Design experiences that make AI feel trustworthy<br>
You'll own the end-to-end experience for key Agentic AI initiatives, helping users understand what AI is doing, why it's doing it, and when they should intervene. Success means customers feel empowered by AI rather than uncertain about it.</li>
<li>Turn complex problems into intuitive workflows<br>
Agentic systems introduce new UX challenges around autonomy, confidence, transparency, and control. You'll simplify these complexities into experiences that feel natural and easy to navigate, even when the underlying technology is sophisticated.</li>
<li>Raise the quality bar across the product<br>
You'll contribute polished, thoughtful design work that improves the overall quality of the platform. From information architecture to visual details, you'll help ensure Lucidya feels cohesive, modern, and enterprise-grade.</li>
<li>Help customers adopt AI faster<br>
The best AI capabilities create no value if users don't trust them enough to use them. You'll design onboarding, education, feedback loops, and interaction patterns that help customers move from curiosity to confidence.</li>
<li>Design for Arabic-first enterprise users<br>
You'll create experiences that work naturally across both Arabic and English environments, ensuring RTL experiences, localized content, and cultural expectations are considered from the beginning rather than treated as an afterthought.</li>
<li>Build systems, not just screens<br>
You'll contribute reusable patterns, components, and interaction models that can scale across multiple products and use cases. We value designers who solve problems at the platform level rather than repeatedly solving the same problem in different places.</li>
<li>Use research to inform decisions<br>
You'll spend time understanding customers, testing assumptions, validating solutions, and learning from real user behavior. We care about evidence and outcomes more than opinions.</li>
<li>Elevate the people around you<br>
We believe great design teams improve together. You'll participate in critiques, mentor other designers, share your thinking openly, and contribute to a culture of continuous improvement.</li>
<h4>The challenges you'll tackle</h4>
<p>Some of the questions you'll be helping us answer include:</p>
<li>How do users remain in control when AI can act independently?</li>
<li>When should an AI agent ask for approval versus acting autonomously?</li>
<li>How do we communicate uncertainty, confidence, and reasoning without overwhelming users?</li>
<li>How do we design graceful recovery experiences when AI gets things wrong?</li>
<li>How do we reduce cognitive load instead of simply moving it elsewhere?</li>
<li>How do we build trust with enterprise users who may be delegating increasingly important decisions to AI?</li>
<li>How do we create AI experiences that feel equally natural in Arabic and English?</li>
<p>These are not solved problems. You'll help define the answers.</p>
<h4>Requirements</h4>
<h4>Who you are</h4>
<p>You're a product designer who enjoys solving difficult problems and cares deeply about the people using your work.</p>
<p>You likely bring:</p>
<li>5+ years of experience designing B2B SaaS or enterprise software products.</li>
<li>A portfolio that demonstrates strong product thinking, not just attractive interfaces. We want to understand how you approached problems, evaluated trade-offs, and delivered outcomes.</li>
<li>Strong UX and interaction design skills. You naturally think through workflows, states, edge cases, and user behavior.</li>
<li>Excellent visual design craft. You care about hierarchy, typography, spacing, consistency, and details that make products feel polished.</li>
<li>Advanced proficiency with Figma, including component systems, prototyping, and scalable design practices.</li>
<li>Experience conducting or contributing meaningfully to user research and usability testing.</li>
<li>The ability to collaborate effectively with product managers, engineers, and other stakeholders without relying on formal authority.</li>
<li>Comfort operating in ambiguity. You can take loosely defined challenges and create clarity, structure, and momentum.</li>
<li>Strong communication skills. You can explain design decisions in a way that makes sense to technical and non-technical audiences alike.</li>
<p>Beyond experience, you'll thrive here if:</p>
<li>You're curious and continuously learning.</li>
<li>You seek feedback and give it constructively.</li>
<li>You care more about solving customer problems than protecting your ideas.</li>
<li>You're comfortable taking ownership and moving work forward without waiting for perfect instructions.</li>
<li>You enjoy collaborating with people who challenge your thinking and raise your standards.</li>
<li>You measure success by the impact your work creates, not just the volume of work produced.</li>
<h4>Bonus points</h4>
<p>While not required, we'd be particularly excited if you have experience with:</p>
<li>AI products, copilots, agents, or autonomous systems.</li>
<li>Designing experiences that communicate AI confidence, reasoning, and uncertainty.</li>
<li>RTL and Arabic-first product design.</li>
<li>Design systems and platform-scale design thinking.</li>
<li>Responsible AI, explainability, or AI ethics principles.</li>
<li>SaaS businesses serving enterprise customers in the Middle East.</li>
<h4>What you can expect from us</h4>
<p>At Lucidya, designers are not here to make screens look better after decisions have already been made.</p>
<p>You'll be involved early in problem-solving, have meaningful influence on product direction, and work alongside teams that genuinely value design as a strategic function.</p>
<p>You'll have the opportunity to work on emerging AI challenges, contribute to products used by leading enterprises across the region, and help shape how people interact with AI in their daily work.</p>
<h4>What the hiring process will look like</h4>
<li>Introductory conversation</li>
<li>Hiring manager interview</li>
<li>Practical design exercise - case study<br>
A take-home or live design challenge relevant to the kinds of problems you'll solve at Lucidya, followed by a discussion of your approach and reasoning.</li>
<li>Final conversations</li>
<li>Culture fit / offer stage</li></p><p></p>
DEUTSCHE GESELLSCHAFT FÜR INTERNATIONALE ZUSAMMENARBEIT (GIZ)
Jordan - Amman
<p>The GIZ Jordan Project <strong>“Cash for Green Services” </strong>is seeking to hire a “<strong>Feedback & Complaints Mechanism Advisor – Cash for Work</strong>” based in Jordan- for full-time base employment.</p>
<p>Jordan continues to face pressure on municipal services in communities hosting large numbers of Syrian refugees. At the same time, Syrian refugees and vulnerable Jordanians face significant socio-economic challenges and limited income opportunities.</p>
<p>The aim of the project is to improve the living conditions of particularly vulnerable Syrian refugees and Jordanians, especially women and persons with disabilities, in selected municipalities in Jordan. At the same time, the project contributes to improving municipal solid waste management services.</p>
<p>The project supports the creation of temporary employment opportunities (Cash for Work, CfW) that generate income for Syrian refugees and vulnerable Jordanians. To this end, it cooperates with the Jordanian Ministry of Local Administration (MoLA) as its political partner.</p>
<p>The CfW opportunities are created in municipalities that host Syrian refugees. Partner municipalities are responsible for organising and implementing the CfW activities, while the project provides financial, technical and procedural support and strengthens municipal capacities. The CfW activities help municipalities address temporary personnel and resource constraints and improve municipal waste management services. They include, among others, cleaning of public areas as well as the collection, sorting and recycling of suitable materials.</p>
<p>By providing temporary income opportunities to Syrian refugees and vulnerable Jordanians and bringing participants from different backgrounds together in the workplace, the project also aims to contribute to social cohesion. Particular attention is given to the participation and inclusion of women and persons with disabilities. At the same time, the activities contribute to cleaner cities, improved recycling and environmental protection.</p>
<p>The project supports municipalities in integrating relevant improvements and approaches into their waste management planning to strengthen their sustainability beyond individual CfW rotations. In addition, the project advises municipalities and relevant waste management actors on organisation, operation and economic efficiency. Occupational health and safety, gender equality and social inclusion are considered throughout the implementation of CfW activities.</p>
<p><strong><u>Qualifications and specialist knowledge</u></strong></p>
<ul>
<li>Bachelor’s/Master’s degree or equivalent in social sciences, development studies, public administration, social work, monitoring and evaluation or another relevant field.</li>
<li>At least 5 years of relevant professional experience in development cooperation, humanitarian assistance, refugee response, social protection, accountability, monitoring and evaluation or a related field.</li>
<li>Demonstrated experience in establishing or managing feedback, complaints, grievance, accountability or participant monitoring mechanisms; experience related to Cash for Work or employment programmes is an advantage.</li>
<li>Experience with qualitative and quantitative feedback methods, such as surveys, interviews and focus group discussions, and with systematically analysing and translating findings into monitoring and management information.</li>
<li>Good understanding of data management and M&E processes and experience in coordinating data collection and reporting with M&E and/or digital data management systems.</li>
<li>Good understanding of the situation of refugees and vulnerable host communities in Jordan and demonstrated understanding of confidentiality, data protection, safeguarding and the appropriate handling of sensitive complaints.</li>
<li>Excellent written and oral command of Arabic and English, combined with strong analytical skills and the ability to independently prepare concise, high-quality reports and recommendations in English.</li>
<li>High degree of integrity, discretion, impartiality and reliability, combined with sound judgement, strong interpersonal skills and the ability to work independently while collaborating constructively across different functions within the project team.</li>
</ul>
<p><strong><u>Main Responsibilities</u></strong> </p>
<ul>
<li>Develop, establish and independently manage an accessible Feedback and Complaints Mechanism (FCM) for the project’s Cash for Work activities across partner municipalities, complementing municipal-level feedback and complaints structures.</li>
<li>Establish and manage appropriate channels for individual feedback, enquiries and complaints, including hotline, written, in-person and, where appropriate, digital channels, and ensure that Cash for Work participants are adequately informed about their use.</li>
<li>Develop and maintain procedures and tools for consistent case management, including complaint categories and sensitivity levels, decision and escalation procedures, FAQs and procedures for handling sensitive and personally identifiable information.</li>
<li>Receive, assess and follow up on complaints and feedback, coordinate necessary clarification with relevant project staff and partners, and ensure appropriate referral and escalation of sensitive cases while safeguarding confidentiality and impartiality.</li>
<li>Develop and coordinate systematic participant feedback mechanisms, including post-rotation surveys, focus group discussions and other appropriate methods, ensuring that the data collected contribute to the project’s monitoring, evaluation and learning system.</li>
<li>Work closely with the project’s M&E team and Cash for Work Data Manager to align feedback data collection, indicators, data structures and reporting with the overall M&E and digital data management systems, while ensuring appropriate access restrictions for confidential information.</li>
<li>Systematically analyse complaints and participant feedback to identify recurring issues, implementation risks, differences across municipalities and opportunities for improvement, and establish regular feedback and learning loops with project management and colleagues responsible for partner municipalities.</li>
<li>Prepare regular monitoring and management reports and assess the operational capacity required for the FCM as implementation expands, coordinating additional support where required.</li>
</ul>
<p><em>The brief profile is not intended to provide a full and complete description.</em></p>
<p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p>
<p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p>
<p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p>
<p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p>
<p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>
Jordan - Amman
<p>Role Summary We re looking for a Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>What s On Your Plate?</p><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers.</li></ul><p>Assortment: Ensuring cost efficiency across our consumers that meets their needs/wants. Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. Providing regional teams with information regarding products and quantities needed for international and regional contracts. Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</p><li>Price: Pricing the items based on pricing guidelines and recommended prices for PL/Imported items. Collecting market prices and conducting country price audits.</li><li>Promos: Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. Developing the country promotion calendar. Following up and ensuring effective execution of all activities required for each promotional event. Analysing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li><p><strong>Desired Candidate Profile</strong></p><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic would be highly advantageous.</li></ul>
Confidential
Jordan - Amman
<p><h4>Key responsibilities</h4>
<p>Design, implement, and continuously improve a comprehensive project and program governance framework aligned with the bank's strategic objectives, incorporating governance policies, procedures, methodologies, templates, and standards based on industry best practices.<br>
Assess the current project management operating model, identify process improvement opportunities, and lead initiatives that enhance operational efficiency, service quality, and project delivery effectiveness.<br>
Define governance procedures for projects and programs across the group, establish RACI matrices for all key project deliverables, monitor compliance, and provide guidance and support to project stakeholders.<br>
Develop project and program quality standards across the bank, conduct periodic governance compliance reviews for projects managed by both the enterprise PMO and other business units, report findings to the head of enterprise PMO, and recommend improvement initiatives.<br>
Review, challenge, validate, and consolidate project reports submitted by project managers while standardizing reporting formats and executive presentations for senior management.<br>
Establish and monitor key performance indicators (KPIs) to measure project and program performance, governance effectiveness, and resource utilization. Analyze performance variances, recommend corrective actions, and provide regular management reports.<br>
Ensure governance policies, procedures, templates, and methodologies comply with regulatory requirements. Identify project risks, establish appropriate governance controls, and implement risk mitigation measures throughout the project lifecycle.<br>
Participate in the evaluation, selection, implementation, and enhancement of project management and reporting tools. Coordinate with relevant stakeholders to deliver awareness sessions and training that ensure standardized reporting and consistent project performance measurement.<br>
Promote governance awareness and provide training to project and program managers across the bank to strengthen governance capabilities and standardize project management practices.<br>
Serve as the primary liaison between the enterprise PMO and other business units, supporting requests from internal audit, finance, and other corporate functions.<br>
Review executive reports, regulatory reports, and internal and external audit findings, ensure timely implementation of corrective actions, and prevent recurrence through sustainable process improvements.<br>
Participate as a primary or alternate member of the bank's business continuity management (BCM) and emergency response teams, carrying out assigned responsibilities to support operational resilience and business recovery.</p>
<h4>Requirements</h4>
<p>Bachelor's degree in engineering, computer science, management information systems (MIS), or a related discipline.<br>
Minimum of 10 years of experience in project management and project governance, preferably within the banking or financial services sector.<br>
Strong knowledge of project governance frameworks and project management methodologies.<br>
Excellent analytical and problem-solving skills.<br>
Process improvement and continuous improvement mindset.<br>
Strong planning, organization, and prioritization skills.<br>
Leadership and stakeholder management capabilities.<br>
Excellent written and verbal communication skills in both Arabic and English.<br>
Advanced reporting and presentation skills.<br>
Proficiency in project management and business systems.<br>
Strong understanding of internal policies, procedures, and applicable regulatory requirements.<br>
Ability to work collaboratively in cross-functional teams.<br>
Ability to perform effectively under pressure in a fast-paced environment.</p>
<h4>Professional certifications</h4>
<p>One or more of the following certifications is preferred:<br>
Project Management Professional (PMP)<br>
PMO-related professional certifications<br>
Lean Six Sigma</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>Key responsibilities</h4>
<p>Design, implement, and continuously improve a comprehensive project and program governance framework aligned with the bank's strategic objectives, incorporating governance policies, procedures, methodologies, templates, and standards based on industry best practices.<br>
Assess the current project management operating model, identify process improvement opportunities, and lead initiatives that enhance operational efficiency, service quality, and project delivery effectiveness.<br>
Define governance procedures for projects and programs across the group, establish RACI matrices for all key project deliverables, monitor compliance, and provide guidance and support to project stakeholders.<br>
Develop project and program quality standards across the bank, conduct periodic governance compliance reviews for projects managed by both the enterprise PMO and other business units, report findings to the head of enterprise PMO, and recommend improvement initiatives.<br>
Review, challenge, validate, and consolidate project reports submitted by project managers while standardizing reporting formats and executive presentations for senior management.<br>
Establish and monitor key performance indicators (KPIs) to measure project and program performance, governance effectiveness, and resource utilization. Analyze performance variances, recommend corrective actions, and provide regular management reports.<br>
Ensure governance policies, procedures, templates, and methodologies comply with regulatory requirements. Identify project risks, establish appropriate governance controls, and implement risk mitigation measures throughout the project lifecycle.<br>
Participate in the evaluation, selection, implementation, and enhancement of project management and reporting tools. Coordinate with relevant stakeholders to deliver awareness sessions and training that ensure standardized reporting and consistent project performance measurement.<br>
Promote governance awareness and provide training to project and program managers across the bank to strengthen governance capabilities and standardize project management practices.<br>
Serve as the primary liaison between the enterprise PMO and other business units, supporting requests from internal audit, finance, and other corporate functions.<br>
Review executive reports, regulatory reports, and internal and external audit findings, ensure timely implementation of corrective actions, and prevent recurrence through sustainable process improvements.<br>
Participate as a primary or alternate member of the bank's business continuity management (BCM) and emergency response teams, carrying out assigned responsibilities to support operational resilience and business recovery.</p>
<h4>Requirements</h4>
<p>Bachelor's degree in engineering, computer science, management information systems (MIS), or a related discipline.<br>
Minimum of 10 years of experience in project management and project governance, preferably within the banking or financial services sector.<br>
Strong knowledge of project governance frameworks and project management methodologies.<br>
Excellent analytical and problem-solving skills.<br>
Process improvement and continuous improvement mindset.<br>
Strong planning, organization, and prioritization skills.<br>
Leadership and stakeholder management capabilities.<br>
Excellent written and verbal communication skills in both Arabic and English.<br>
Advanced reporting and presentation skills.<br>
Proficiency in project management and business systems.<br>
Strong understanding of internal policies, procedures, and applicable regulatory requirements.<br>
Ability to work collaboratively in cross-functional teams.<br>
Ability to perform effectively under pressure in a fast-paced environment.</p>
<h4>Professional certifications</h4>
<p>One or more of the following certifications is preferred:<br>
Project Management Professional (PMP)<br>
PMO-related professional certifications<br>
Lean Six Sigma</p></p><p></p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p><strong>Housekeeping attendant</strong></p>
<p>You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.</p>
<p><strong>What’s in it for you:</strong></p>
<ul>
<li>Employee discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li>
</ul>
<p><strong>What you will be doing:</strong></p>
<ul>
<li>Clean all assigned guestrooms to standard</li>
<li>Take initiative to add a personalized experience for the guest</li>
<li>Take ownership of guests’ privacy and belongings, while ensuring exceptional service</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Your experience and skills include:</strong></p>
<ul>
<li>Warm and caring personality; previous housekeeping experience is an asset</li>
<li>Ability to anticipate and focus attention on guest needs, being professional and welcoming</li>
<li>Excellent organizational skills and time management</li>
</ul>
<h4>Additional information</h4>
<p><strong>Why work for Accor?</strong></p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p><strong>Housekeeping attendant</strong></p>
<p>You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.</p>
<p><strong>What’s in it for you:</strong></p>
<ul>
<li>Employee discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li>
</ul>
<p><strong>What you will be doing:</strong></p>
<ul>
<li>Clean all assigned guestrooms to standard</li>
<li>Take initiative to add a personalized experience for the guest</li>
<li>Take ownership of guests’ privacy and belongings, while ensuring exceptional service</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Your experience and skills include:</strong></p>
<ul>
<li>Warm and caring personality; previous housekeeping experience is an asset</li>
<li>Ability to anticipate and focus attention on guest needs, being professional and welcoming</li>
<li>Excellent organizational skills and time management</li>
</ul>
<h4>Additional information</h4>
<p><strong>Why work for Accor?</strong></p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
Jordan - Amman
<p>JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).</p><p>CORE WORK ACTIVITIES Leading Kitchen Operations for Property Leads kitchen management team. Provides direction for all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Ensures property policies are administered fairly and consistently. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises and coordinates activities of cooks and workers engaged in food preparation. Demonstrate new cooking techniques and equipment to staff.</p><p>Setting and Maintaining Goals for Culinary Function and Activities Develops and implements guidelines and control procedures for purchasing and receiving areas. Establishes goals including performance goals, budget goals, team goals, etc. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Manages department controllable expenses including food cost, supplies, uniforms and equipment. Participates in the budgeting process for areas of responsibility. Knows and implements the brand's safety standards.</p><p>Ensuring Culinary Standards and Responsibilities are Met Provides direction for menu development. Monitors the quality of raw and cooked food products to ensure that standards are met. Determines how food should be presented, and create decorative food displays. Recognizes superior quality products, presentations and flavor. Ensures compliance with food handling and sanitation standards. Follows proper handling and right temperature of all food products. Ensures employees maintain required food handling and sanitation certifications. Maintains purchasing, receiving and food storage standards. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</p><p>Ensuring Exceptional Customer Service Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p><p>Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Ensures employees are treated fairly and equitably. Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. Administers the performance appraisal process for direct report managers. Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. Observes service behaviors of employees and provides feedback to individuals and or managers. Manages employee progressive discipline procedures for areas of responsibility. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p><p>Additional Responsibilities Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.</li><li>OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.</li></ul>
Norwegian Refugee Council (NRC)
Jordan - Amman
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<p ><span ><span >What we are looking for</span></span></p>
<p ><span >Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
<p > </p>
<p ><span >Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
<p > </p>
<p ><span >Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset.</span></p>
<p > </p>
<p ><span >Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</span></p>
<p > </p>
<p ><span ><span >What you will do</span></span></p>
<p ><span >The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context.</span></p>
<p > </p>
<p ><span >The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context.</span></p>
<p > </p>
<p ><span >The following is a brief description of the role:</span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li >
<p ><span ><span >Strategic Coordination and Representation - E</span>nsure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</span></p>
</li>
<li ><span >Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</span></li>
<li class="ortl-align-justify" >
<p ><span >Responsible for the budgeting, budget management and accountability with the support of NRC’s finance and grants teams.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</span></p>
</li>
<li ><span >Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</span></li>
<li class="ortl-align-justify" >
<p ><span >Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</span></p>
</li>
</ul>
<p ><span >•<span > </span>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</span></p>
<p > </p>
<p ><span ><span >What you will bring</span></span></p>
<ul >
<li class="ortl-align-justify" >
<p ><span >Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Strong understanding of protection and conflict sensitivity. </span></p>
</li>
<li class="ortl-align-justify" >
<p ><span >Understanding of internal NRC operational and administrative system is an asset.</span></p>
</li>
</ul>
<p ><span >Please download </span><a href="https://norwegianrefugeecouncil.sharepoint.com/:w:/s/JDsforNRCPeople/IQDs7WgC4o5IT7RgnYhVmCs9AcZgaRxs9vzqxg1wvX8q3lo?e=v3nHbT" rel="noopener noreferrer" ><span >the detailed job description</span></a><span > to learn more about the position.</span></p>
<p ><span ><span >What we offer</span></span></p>
<ul >
<li ><span >Duty station: Amman, Jordan.</span></li>
<li ><span >Duration of contract: 6 months with possibility for extension.</span></li>
<li ><span >Travel: Up to 10%.</span></li>
<li ><span >Salary/benefits: Grade 11 on NRC's grading structure. </span></li>
<li ><span >NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></li>
<li ><span >We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></li>
</ul>
<p ><a href="https://www.nrc.no/career/what-we-offer/" rel="noopener noreferrer" ><span >Find out more about the benefits of working for NRC</span></a></p>
<p ><span >Important information about the application process</span></p>
<ul >
<li ><span >We invite applications from all qualified candidates matching the profile. </span></li>
<li ><span >Please ensure you attach copies of your academic and professional certificates. </span></li>
<li ><span >To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</span></li>
<li ><span >When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></li>
<li ><span >Submit your application and CV in English, taking care to attach your latest CV.</span></li>
<li ><span >Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></li>
<li ><span >Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.</span></li>
</ul>
<p ><span ><span >Why NRC?</span></span></p>
<p ><span >The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></p>
<p ><a href="https://vimeo.com/736782633" rel="noopener noreferrer" ><span >Watch this short video</span></a><span > to see NRC in action.</span></p>
<p ><span >We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></p>
<ul >
<li ><span >do demanding and professional work, often in challenging contexts</span></li>
<li ><span >join a work culture that empowers every employee to share ideas and take responsibility</span></li>
<li ><span >be part of a welcoming and supportive community committed to human dignity</span></li>
</ul>
<p ><a href="https://www.nrc.no/" rel="noopener noreferrer" ><span >Learn more about NRC</span></a></p>
<p ><a href="https://www.nrc.no/countries/middle-east/jordan" rel="noopener noreferrer" ><span >Learn more about NRC Jordan</span></a></p>
<p ><a href="https://jordaningoforum.org/" rel="noopener noreferrer" ><span >Learn more about the Jordan INGO Forum</span></a></p>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Managing Day-to-Day Operations</strong> </p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> </p>
<p> <strong>Leading Food and Beverage Team</strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Ensures staff understands local, state and Federal liquor laws.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Establishes guidelines so employees understand expectations and parameters.</p>
<p> Monitors alcohol beverage service in compliance with local laws.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Handles guest problems and complaints.</p>
<p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p>
<p> Ensures corrective action is taken to continuously improve service results.</p>
<p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p>
<p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p>
<p> Ensures employees receive on-going training to understand guest expectations.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Strives to improve service performance.</p>
<p> Ensures recognition is taking place across areas of responsibility.</p>
<p> </p>
<p> <strong>Additional Responsibilities</strong> </p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Assists servers and hosts on the floor during meal periods and high demand times.</p>
<p> Recognizes good quality products and presentations.</p>
<p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p>
<p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p>
<p> </p>
</div>
<div>
</div>
<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>
Jordan - Amman
<p><br></p><p>The Service Operations Manager is responsible for leading and managing the operational support and service delivery of mission-critical airport and aviation technology solutions. The role ensures high availability, reliability, performance, and continuous improvement of operational services while leading multidisciplinary teams across application support, cloud operations, infrastructure, and service management functions.</p><h2>WHAT YOU WILL DO:</h2><h3>Service Operations Leadership</h3><ul><li>Lead and develop a high-performing Service Operations team.</li><li>Provide leadership, coaching, mentoring, and performance management to operational and technical teams.</li><li>Define operational strategies and support models that ensure service stability, scalability, and resilience.</li><li>Foster a culture of accountability, collaboration, customer focus, and continuous improvement.</li></ul><h3>Service Delivery & Operations</h3><ul><li>Ensure delivery of operational services in accordance with agreed SLAs, OLAs, and customer expectations.</li><li>Manage end-to-end Incident, Problem, Change, and Major Incident processes.</li><li>Lead root cause investigations and drive corrective and preventive actions.</li><li>Oversee service transitions and operational readiness activities for new products, services, and customer deployments.</li><li>Monitor operational health, service performance, availability, and capacity metrics.</li></ul><h3>Cloud & Technical Operations</h3><ul><li>Manage operational support for cloud-based solutions with a strong focus on Microsoft Azure.</li><li>Ensure effective administration and support of:<ul><li>Azure Infrastructure</li><li>Cloud networking</li><li>Application platforms</li><li>Databases</li><li>APIs and integrations</li><li>Monitoring and observability solutions</li></ul></li><li>Drive automation and operational efficiency through scripting and tooling.</li><li>Support modernization initiatives and cloud transformation projects.</li></ul><h3>Application & Platform Support</h3><ul><li>Lead Application Support teams responsible for critical customer-facing systems.</li><li>Ensure timely resolution of production incidents and service requests.</li><li>Collaborate with Development, Engineering, Architecture, and Product teams.</li><li>Manage application deployments, upgrades, and release activities.</li></ul><h3>Operational Excellence & Reliability</h3><ul><li>Implement Site Reliability Engineering (SRE) principles and best practices.</li><li>Drive observability improvements through monitoring, logging, and alerting frameworks.</li><li>Establish service health dashboards, KPIs, SLOs, and SLIs.</li><li>Reduce operational debt through automation, process optimization, and continuous improvement initiatives.</li></ul><h3>Stakeholder & Customer Management</h3><ul><li>Build strong relationships with customers, internal stakeholders, engineering teams, and operational partners.</li><li>Lead operational reviews and customer service discussions.</li><li>Communicate operational risks, service performance, and improvement plans to leadership and customers.</li><li>Act as an escalation point during critical incidents and customer-impacting events.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>WHO YOU ARE:</h2><ul><li>Bachelor's Degree in Computer Science, Engineering, Information Technology, Telecommunications, or equivalent.</li><li>10+ years of experience in IT Operations, Service Management, Application Support, or Technical Operations environments.</li><li>8+ years supporting enterprise or mission-critical systems.</li><li>2-4 years of people management experience leading technical teams.</li><li>Experience managing multidisciplinary teams across:<ul><li>Application Support</li><li>Cloud Operations</li><li>Infrastructure Support</li><li>Service Management</li></ul></li><li>Strong experience managing operational support in 24x7 environments.</li><li>Experience driving operational transformation and continuous improvement initiatives.</li></ul><h3>Technical Skills</h3><ul><li>Microsoft Azure Cloud administration and operations.</li><li>Application Support and Production Support environments.</li><li>Database technologies and administration concepts (SQL/Oracle/PostgreSQL).</li><li>APIs, integrations, and enterprise application architectures.</li><li>Working knowledge of Java and/or C#.</li><li>Monitoring and observability tools such as Application Insights, Dynatrace, Grafana, or Prometheus.</li><li>Understanding of SRE principles, automation, reliability engineering, and operational metrics (SLIs/SLOs).</li></ul><h3>NICE-TO-HAVE:</h3><ul><li>Experience within Aviation, Airports, Air Transport Industry (ATI), or mission-critical operational environments.</li><li>Experience supporting operational airport systems.</li><li>Experience working with geographically distributed teams.</li><li>ITIL processes: Incident, Problem, Change, Request, and Knowledge Management</li></ul>
Confidential
Jordan - Amman
<p><h4>About Octopus by RTG</h4>
<p>Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.</p>
<h4>Job overview</h4>
<p>The Digital Marketing, CRM & Loyalty Lead will be responsible for driving app marketing initiatives, CRM and lifecycle marketing programs, loyalty operations, data analysis and reporting, and managing relationships with key vendors and stakeholders.</p>
<h4>Key responsibilities</h4>
<p><strong>App marketing & campaign management (40%)</strong><br>
Execute campaigns across the mobile application.<br>
Manage offer builds, push notifications, in-app content, and delivery channel activations.</p>
<p><strong>CRM & lifecycle marketing (25%)</strong><br>
Develop automated CRM programs across onboarding, engagement, retention, and reactivation.<br>
Manage CRM agency relationships from briefing through execution and performance review.</p>
<p><strong>Loyalty program management (20%)</strong><br>
Own loyalty program operations, including earn/burn mechanics, reward catalog, point thresholds, and expiry policies.<br>
Plan and execute booster campaigns on both the burn side (discounted redemptions) and earn side (point multipliers) to drive engagement and redemption rates.</p>
<p><strong>Data & reporting (15%)</strong><br>
Write and maintain BigQuery SQL across transactional app data, GA4 event data, and CRM platform exports.<br>
Build dashboards for stakeholders and senior leadership using Python, Looker Studio, and in-house web tooling.<br>
Prepare monthly leadership reports, including Excel-based reporting where required.<br>
Conduct incremental sales analysis for offers and campaigns, including methodology design, control group selection, baseline construction, and accounting for halo effects.</p>
<p><strong>Vendor & stakeholder management</strong><br>
Act as the primary contact for the loyalty platform vendor, CRM agency, app development partner, MMP, and analytics providers.<br>
Coordinate cross-functional alignment with Marketing, Operations, Finance, Legal, and Technology teams.</p>
<h4>Requirements</h4>
<ul>
<li>Experience in digital marketing, CRM, loyalty programs, or customer engagement.</li>
<li>Hands-on experience executing app marketing campaigns, including push notifications, in-app content, offers, and channel activations.</li>
<li>Experience developing and managing CRM and lifecycle marketing programs across onboarding, engagement, retention, and reactivation.</li>
<li>Experience working with CRM agencies and managing campaign execution and performance reviews.</li>
<li>Knowledge of loyalty program operations, including earn/burn mechanics, reward structures, point management, and redemption campaigns.</li>
<li>Experience planning and executing customer engagement and loyalty initiatives.</li>
<li>Strong SQL skills with experience working on large datasets (BigQuery preferred).</li>
<li>Experience analyzing transactional, CRM, and customer behavior data.</li>
<li>Experience with Google Analytics 4 (GA4).</li>
<li>Experience building dashboards and reports using tools such as Looker Studio and Python.</li>
<li>Ability to perform campaign performance analysis and measure incremental sales impact.</li>
<li>Experience working with control groups, baseline analysis, and campaign measurement methodologies.</li>
<li>Experience managing external vendors and agency partners.</li>
<li>Strong stakeholder management skills with the ability to collaborate across Marketing, Operations, Finance, Legal, and Technology teams.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Company Overview</h4>
<p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.</p>
<br>
<h4>Role Summary</h4>
<p>As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.</p>
<br>
<h4>Responsibilities</h4>
<li>Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.</li>
<li>Lead, mentor, and develop delivery team leads and developer teams.</li>
<li>Coordinate with cross-functional teams to deliver business outcomes.</li>
<li>Identify process improvements and implement best practices.</li>
<li>Manage budgets and resource allocation tied to delivery schedules.</li>
<li>Build strong client relationships and provide status reporting, dashboards, and timeline updates.</li>
<li>Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.</li>
<li>Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.</li>
<li>Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.</li>
<li>Monitor progress, identify blockers, manage escalations, and resolve risks and issues.</li>
<li>Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.</li>
<li>Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.</li>
<li>Support customer communication, steering meetings, and formal handovers.</li>
<li>Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.</li>
<li>Promote delivery governance, continuous improvement, and consistent project execution practices.</li>
<br>
<h4>Requirements</h4>
<h4>Qualifications</h4>
<p><strong>Educational qualifications</strong></p>
<li>Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related technical field.</li>
<li>Project management education or equivalent professional training is a must.</li>
<br>
<p><strong>Experience needed</strong></p>
<li>10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.</li>
<li>Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.</li>
<li>Previous experience in the insurance field is a plus.</li>
<br>
<p><strong>Trainings / Certificates</strong></p>
<li>PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.</li>
<li>ITIL Foundation certification is preferred.</li>
<li>Training in customer communication, risk management, UAT, and release governance is preferred.</li>
<br>
<p><strong>Technical Qualifications</strong></p>
<li>Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.</li>
<li>Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.</li>
<li>Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.</li>
<li>Knowledge of UAT, go-live readiness, cutover planning, and handover practices.</li>
<li>Experience with customer-facing communication, reporting, governance, and escalation management.</li>
<li>Eligible to work in Jordan.</li>
<br>
<h4>Benefits</h4>
<li>Class A health insurance</li></p><p></p>
Confidential
Jordan - Amman
<p><h4>Company Overview</h4>
<p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.</p>
<br>
<h4>Role Summary</h4>
<p>As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.</p>
<br>
<h4>Responsibilities</h4>
<li>Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.</li>
<li>Lead, mentor, and develop delivery team leads and developer teams.</li>
<li>Coordinate with cross-functional teams to deliver business outcomes.</li>
<li>Identify process improvements and implement best practices.</li>
<li>Manage budgets and resource allocation tied to delivery schedules.</li>
<li>Build strong client relationships and provide status reporting, dashboards, and timeline updates.</li>
<li>Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.</li>
<li>Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.</li>
<li>Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.</li>
<li>Monitor progress, identify blockers, manage escalations, and resolve risks and issues.</li>
<li>Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.</li>
<li>Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.</li>
<li>Support customer communication, steering meetings, and formal handovers.</li>
<li>Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.</li>
<li>Promote delivery governance, continuous improvement, and consistent project execution practices.</li>
<br>
<h4>Requirements</h4>
<h4>Qualifications</h4>
<p><strong>Educational qualifications</strong></p>
<li>Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related technical field.</li>
<li>Project management education or equivalent professional training is a must.</li>
<br>
<p><strong>Experience needed</strong></p>
<li>10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.</li>
<li>Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.</li>
<li>Previous experience in the insurance field is a plus.</li>
<br>
<p><strong>Trainings / Certificates</strong></p>
<li>PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.</li>
<li>ITIL Foundation certification is preferred.</li>
<li>Training in customer communication, risk management, UAT, and release governance is preferred.</li>
<br>
<p><strong>Technical Qualifications</strong></p>
<li>Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.</li>
<li>Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.</li>
<li>Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.</li>
<li>Knowledge of UAT, go-live readiness, cutover planning, and handover practices.</li>
<li>Experience with customer-facing communication, reporting, governance, and escalation management.</li>
<li>Eligible to work in Jordan.</li>
<br>
<h4>Benefits</h4>
<li>Class A health insurance</li></p><p></p>
Jordan - Amman
<p><h4>About the role</h4>
<p>Careem is looking for a sharp, execution-focused marketing executive to join our vertical marketing team in Amman. At L7, you are an emerging marketing professional who brings energy, curiosity, and a strong bias for action. You will work closely with senior marketers to plan and execute campaigns that drive awareness, acquisition, and engagement across Careem's key verticals.</p>
<p>This role sits at the intersection of brand, performance, and local market insight. You will be the boots-on-the-ground champion for vertical marketing in Jordan, translating regional strategies into locally resonant campaigns that move the needle.</p>
<h4>What you'll do</h4>
<p><strong>Campaign execution:</strong> Support the end-to-end execution of vertical marketing campaigns across digital, OOH, and in-app channels in the Jordanian market.</p>
<p><strong>Vertical growth:</strong> Partner with the Rides, Food, and Grocery vertical teams to develop and roll out go-to-market plans, seasonal activations, and promotional campaigns.</p>
<p><strong>Content & localisation:</strong> Brief creative teams and agencies on campaign assets; ensure all content is culturally relevant, on-brand, and optimise for the local audience.</p>
<p><strong>Performance tracking:</strong> Monitor campaign KPIs (impressions, CTR, conversion, GMV uplift), compile performance reports, and surface actionable insights to the team.</p>
<p><strong>Cross-functional collaboration:</strong> Work closely with Growth, Product, Operations, and City teams to align marketing initiatives with business priorities.</p>
<p><strong>Vendor & agency management:</strong> Coordinate with media agencies, OOH vendors, and local partners to ensure timely and quality delivery of campaign materials.</p>
<p><strong>Market intelligence:</strong> Track competitor activity, local consumer trends, and vertical-specific insights to inform campaign strategy.</p>
<p><strong>Budget support:</strong> Assist in tracking campaign spend against allocated budgets and flag variances proactively.</p>
<h4>What you'll need</h4>
<ul>
<li>3–5 years of marketing experience, ideally within a consumer-facing brand, tech startup, or agency environment.</li>
<li>Solid understanding of integrated marketing—digital, social, OOH, and in-app.</li>
<li>Proven ability to execute campaigns end-to-end with attention to detail and strong project management skills.</li>
<li>Comfortable working with data and dashboards—able to read performance metrics and translate them into clear recommendations.</li>
<li>Strong written and verbal communication skills in both Arabic and English.</li>
<li>Ability to manage multiple work streams simultaneously in a fast-paced, ambiguous environment.</li>
<li>A collaborative mindset with the ability to work effectively across functions and levels.</li>
<li>Bachelor's degree in Marketing, Business, Communications, or a related field.</li>
</ul>
<h4>What we’ll provide you</h4>
<ul>
<li>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</li>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul></p><p></p>
Jordan - Amman
<p><h4>About the role</h4>
<p>Careem is looking for a sharp, execution-focused marketing executive to join our vertical marketing team in Amman. At L7, you are an emerging marketing professional who brings energy, curiosity, and a strong bias for action. You will work closely with senior marketers to plan and execute campaigns that drive awareness, acquisition, and engagement across Careem's key verticals.</p>
<p>This role sits at the intersection of brand, performance, and local market insight. You will be the boots-on-the-ground champion for vertical marketing in Jordan, translating regional strategies into locally resonant campaigns that move the needle.</p>
<h4>What you'll do</h4>
<p><strong>Campaign execution:</strong> Support the end-to-end execution of vertical marketing campaigns across digital, OOH, and in-app channels in the Jordanian market.</p>
<p><strong>Vertical growth:</strong> Partner with the Rides, Food, and Grocery vertical teams to develop and roll out go-to-market plans, seasonal activations, and promotional campaigns.</p>
<p><strong>Content & localisation:</strong> Brief creative teams and agencies on campaign assets; ensure all content is culturally relevant, on-brand, and optimise for the local audience.</p>
<p><strong>Performance tracking:</strong> Monitor campaign KPIs (impressions, CTR, conversion, GMV uplift), compile performance reports, and surface actionable insights to the team.</p>
<p><strong>Cross-functional collaboration:</strong> Work closely with Growth, Product, Operations, and City teams to align marketing initiatives with business priorities.</p>
<p><strong>Vendor & agency management:</strong> Coordinate with media agencies, OOH vendors, and local partners to ensure timely and quality delivery of campaign materials.</p>
<p><strong>Market intelligence:</strong> Track competitor activity, local consumer trends, and vertical-specific insights to inform campaign strategy.</p>
<p><strong>Budget support:</strong> Assist in tracking campaign spend against allocated budgets and flag variances proactively.</p>
<h4>What you'll need</h4>
<ul>
<li>3–5 years of marketing experience, ideally within a consumer-facing brand, tech startup, or agency environment.</li>
<li>Solid understanding of integrated marketing—digital, social, OOH, and in-app.</li>
<li>Proven ability to execute campaigns end-to-end with attention to detail and strong project management skills.</li>
<li>Comfortable working with data and dashboards—able to read performance metrics and translate them into clear recommendations.</li>
<li>Strong written and verbal communication skills in both Arabic and English.</li>
<li>Ability to manage multiple work streams simultaneously in a fast-paced, ambiguous environment.</li>
<li>A collaborative mindset with the ability to work effectively across functions and levels.</li>
<li>Bachelor's degree in Marketing, Business, Communications, or a related field.</li>
</ul>
<h4>What we’ll provide you</h4>
<ul>
<li>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</li>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>A CEO personal assistant provides comprehensive administrative and personal support to the Chief Executive Officer, ensuring smooth daily operations and enabling the CEO to focus on strategic priorities. This role requires exceptional organization, discretion, flexibility, and the ability to manage both business and personal matters with professionalism and confidentiality.</p>
<h4>Responsibilities</h4>
<ul>
<li>Manage and maintain the CEO’s complex calendar, including scheduling meetings, appointments, and events.</li>
<li>Coordinate domestic and international travel arrangements (flights, accommodation, itineraries).</li>
<li>Act as a primary point of contact between the CEO and internal/external stakeholders.</li>
<li>Screen calls, emails, and correspondence; respond or prioritize as needed.</li>
<li>Prepare reports, presentations, meeting agendas, and briefing materials.</li>
<li>Take minutes during meetings and follow up on action items.</li>
<li>Handle confidential documents and sensitive information with discretion.</li>
<li>Support in organizing company events, board meetings, and executive sessions.</li>
<li>Manage personal tasks for the CEO when required (appointments, reservations, etc.).</li>
<li>Track deadlines and ensure timely completion of tasks and projects.</li>
<li>Assist in basic project coordination and follow-ups across departments.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor’s degree in business administration or any related field.</li>
<li>1-3 years in a similar role.</li>
</ul>
<h4>Preferred skills</h4>
<ul>
<li>Strong sense of ownership, initiative-taker with a passion for change.</li>
<li>Organizational skills.</li>
<li>Problem-solving skills.</li>
<li>Confidentiality.</li>
<li>Tech savviness.</li>
<li>Resourcefulness.</li>
<li>Professionalism.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<\/p>\n<p>Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<\/p>\n<p>As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<\/p>\n<p>Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<\/p>\n<p>The Monitoring & Research domain sits at the center of that challenge.<\/p>\n<p>This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<\/p>\n<p>As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<\/p>\n<p>You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<\/p>\n<p>If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<\/p>\n<p>You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<\/p>\n<p>You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<\/p>\n<p>Success in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<\/p>\n<p>You'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<\/p>\n<p>You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<\/p>\n<p>You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<\/p>\n<p>You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<\/p>\n<p>You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>We're looking for an enthusiastic and customer-focused individual to ensure our guests have a safe and enjoyable beach experience.</p>
<ul>
<li>To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction</li>
<li>Must comply with the grooming standards of the company</li>
<li>To extend a courteous, friendly and professional greeting to guests as they arrive and to thank them as they depart</li>
<li>To make the seniors aware of all guest comments and guest complaints</li>
<li>To be thoroughly familiar with the service standards and procedures</li>
<li>To follow specified procedures to properly set up beach beds and cabanas stations</li>
<li>To ensure cleanliness and maintenance of the beach areas</li>
<li>To set up beach with sunbeds, umbrellas and towels and to ensure that guests are provided with clean towels, as needed</li>
<li>To fold and pack the umbrellas in the evenings</li>
<li>To follow all policies and procedures of the hotel</li>
<li>To immediately report all suspicious occurrences and hazardous conditions</li>
<li>To maintain safety of work areas at all times</li>
<li>To attend all mandatory meetings as directed</li>
<li>To perform other tasks as required or directed</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or degree in vocational hospitality</li>
<li>1–3 years experience in 4-5 star hotel</li>
<li>Must be confident and have a good command of English language</li>
</ul>
<h4>Additional information</h4>
<p><strong>Why work for Accor?</strong></p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p><strong>Diversity & inclusion</strong> for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.</p>
<p>When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.</p></p><p></p>