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<p><h4>Position summary</h4>
<p>Wash, mop, and clean the pool deck. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Obtain, fold, and stack towels according to company procedures.</p>
<p>Report accidents</p><p></p>
<p><h4>Position summary</h4>
<p>Wash, mop, and clean the pool deck. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Obtain, fold, and stack towels according to company procedures.</p>
<p>Report accidents</p><p></p>
<p><h4>About Careem Shops</h4>
<p>Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.</p>
<p>Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.</p>
<h4>About the role</h4>
<p>We’re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience. This role combines strategic thinking with hands-on execution. You’ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you’ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem’s fastest-growing businesses. You’ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p>
<h4>What you will own</h4>
<p><strong>1. P&L and Commercial Strategy</strong><br>
Full ownership of the Jordan Shops P&L.<br>
Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.<br>
Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.</p>
<p><strong>2. Merchant and Partner Store Operations</strong><br>
Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.<br>
Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.<br>
Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p>
<p><strong>3. Everything App Synergy</strong><br>
Collaborate with Careem Pay to ensure frictionless checkout and drive wallet adoption across Shops orders.<br>
Partner with Captain Ops to protect delivery reliability and Captain earnings.<br>
Identify cross-sell opportunities with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p>
<p><strong>4. People and Culture</strong><br>
Lead and develop a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.<br>
Represent Jordan Shops in regional forums, ensuring local market realities directly inform Group strategy.</p>
<h4>What success looks like</h4>
<p>Growth: GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.<br>
Efficiency: Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.<br>
Retention: A growing, loyal merchant base measured by repeat listings and reduced churn.<br>
Sustainability: A Captain network that views Careem Shops as reliable, well-paid work.</p>
<h4>What we are looking for</h4>
<p>Experience: 8+ years in commercial, operations, or general management roles—ideally within quick-commerce, retail, or on-demand delivery.<br>
Financial acumen: Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.<br>
Market knowledge: Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.<br>
Mindset: A builder's mindset—hands-on with data, unfazed by ambiguity, and quick to execute solutions.<br>
Languages: Arabic and English fluency is preferred.</p>
<h4>What we’ll provide you</h4>
<p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</p>
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a highly professional IT Support Specialist based in Jordan to provide critical on-ground infrastructure and technical support. The primary objective of this role is to elevate the Jordan user experience by ensuring high infrastructure availability and seamless technical operations. All support activities, from infrastructure troubleshooting to daily user requests, will strictly follow our established ticketing system workflow to ensure SLA compliance, tracking, and continuous service improvement</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Key Responsibilities</strong></p><p><strong>On-Ground Infrastructure Support:</strong> Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p><strong>Ticket-Driven Workflow:</strong> Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p><strong>User Experience Optimization:</strong> Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p><strong>Asset Management:</strong> Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p><strong>Operational Alignment:</strong> Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><p><strong>Technical Skills</strong></p><p><strong>Infrastructure & Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><p><strong>Ticketing & SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><p><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><p><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p><p><strong>Qualifications</strong></p><p><strong>Education:</strong> Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><p><strong>Experience:</strong> 2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>
<p><h4>Description</h4>
<p>As a compliance manager at Tarjama, you will be responsible for ensuring the organization's ongoing compliance with applicable ISO standards, regulatory requirements, and internal governance frameworks. The role leads compliance monitoring, documentation control, internal audit activities, certification maintenance, and implementation of new management system standards, including emerging frameworks related to AI governance, privacy, and business continuity.</p>
<p>The compliance manager plays a critical role in safeguarding certification status, reducing compliance risks, strengthening internal controls, and promoting a culture of quality, continuous improvement, and regulatory compliance across the organization.</p>
<h4>Requirements</h4>
<p><strong>Compliance management & governance</strong></p>
<ul>
<li>Ensure compliance with applicable ISO standards, regulatory requirements, and internal policies.</li>
<li>Monitor regulatory changes and assess their impact on the organization.</li>
<li>Support the development and continuous improvement of compliance frameworks and governance controls.</li>
</ul>
<p><strong>Internal audit & compliance reviews</strong></p>
<ul>
<li>Develop and lead the annual internal audit program across certified management systems.</li>
<li>Conduct audits, report findings, and monitor corrective actions to closure.</li>
<li>Evaluate the effectiveness of processes, controls, and compliance activities.</li>
</ul>
<p><strong>Documentation management & ISO compliance</strong></p>
<ul>
<li>Manage and maintain the organization’s controlled documentation system across multiple ISO certifications, ensuring all documents are properly created, reviewed, approved, and archived.</li>
<li>Plan and execute scheduled reviews of policies, procedures, and work instructions in line with ISO requirements and internal governance timelines.</li>
<li>Ensure timely updates of documentation following process changes, regulatory updates, audit findings, or operational improvements.</li>
<li>Collaborate with process owners to ensure all operational changes are accurately reflected in controlled documentation.</li>
</ul>
<p><strong>Certification & standards management</strong></p>
<ul>
<li>Coordinate surveillance, recertification, and external audits.</li>
<li>Support the implementation and maintenance of ISO standards, including ISO 9001, ISO/IEC 42001, ISO 27001, ISO 27701, and ISO 22301.</li>
<li>Act as the primary liaison with certification bodies and external auditors.</li>
</ul>
<p><strong>Risk, non-conformance & continuous improvement</strong></p>
<ul>
<li>Manage compliance risks, non-conformances, and corrective action processes.</li>
<li>Facilitate root cause analysis and drive continuous improvement initiatives across the organization.</li>
</ul>
<p><strong>Training, reporting & stakeholder support</strong></p>
<ul>
<li>Deliver compliance awareness and training programs.</li>
<li>Prepare compliance reports, audit summaries, and management review inputs.</li>
<li>Provide guidance to stakeholders on compliance requirements and best practices.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Bachelor's degree in quality management, business administration, engineering, information systems, risk management, or a related field.</li>
<li>Professional certification as an ISO 9001 lead auditor is required.</li>
<li>Minimum of 8 years of experience in compliance management, quality management, governance, risk management, or a related field.</li>
<li>Proven experience in planning, conducting, and managing internal audit programs.</li>
<li>Hands-on experience managing ISO-certified management systems and compliance frameworks.</li>
<li>Experience coordinating external audits, certification activities, and regulatory compliance reviews.</li>
<li>Strong knowledge of ISO standards, particularly ISO 9001, with familiarity with ISO 27001, ISO/IEC 42001, ISO 27701, and ISO 22301 considered an advantage.</li>
<li>Experience in document control, policy development, and management system documentation.</li>
<li>Knowledge of risk management, corrective action processes, and continuous improvement methodologies.</li>
<li>Strong analytical, problem-solving, and organizational skills.</li>
<li>Excellent communication, stakeholder management, and training facilitation skills.</li>
<li>Proficiency in Microsoft Office applications and document management systems.</li>
<li>Experience within technology, AI, professional services, or other regulated industries is preferred.</li>
<li>Additional certifications related to auditing, compliance, information security, privacy, or AI governance are considered an advantage.</li>
</ul></p><p></p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Key deliverables and responsibilities</h4>
<h4>Planning & organizing:</h4>
<p>Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.<br>
Contributes to meet/maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.</p>
<h4>Operations:</h4>
<p>Attends regular training sessions in line with the departmental policies and procedures i.e. guest care, product knowledge, grooming standards, up-selling, etc.<br>
Works as per instructions from the immediate supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials/goods from other departments, etc.<br>
Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.<br>
Ensures proper appearance (condition of uniforms) and grooming whilst on duty.<br>
Handles the guest greeting upon arrival and their seating through the hostess.<br>
Ensures that under no circumstances the entrance is left unattended.<br>
Maintains a professional, friendly, yet discreet relationship with the outlet patrons to ensure their well-being.<br>
Makes himself/herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).<br>
Reports cleanliness and maintenance issues to the immediate supervisor.<br>
Handles guest complaints as per instructions or consults the immediate supervisor.<br>
Does all mise-en-place work according to the whole day service requirements.<br>
Reports any equipment failures or problems to the Maintenance Department.<br>
Passes any maintenance requests to the Maintenance Department.<br>
Participates in any training or development schemes as recommended by senior management.<br>
Attends all regular departmental briefings and contributes to open communication within the assigned team.<br>
Treats guests and colleagues in a polite and courteous manner.<br>
Observes high standards of personal hygiene.<br>
Maintains clean and organized side stations at all times.<br>
Anticipates customers’ needs.<br>
Is flexible in assisting around different areas of the hotel.<br>
Is familiar with the company’s internal policies and safety procedures.<br>
Helps in other areas of the hotel if the situation requires.<br>
Has a complete understanding of and adheres to Mövenpick Hotels & Resorts policy relating to fire, hygiene, health and safety.<br>
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.<br>
Carries out any other reasonable duties and responsibilities as assigned.</p>
<h4>Administration:</h4>
<p>Works hand in hand with the hostess to ensure the name tag is complete and in proper position.<br>
Ensures business cards and database are handed over to the hostess for the record.<br>
Makes sure all the bills are handed over to the cashier.<br>
Ensures all items are charged accordingly in the micros system as per the guest consumption.</p>
<h4>Additional information</h4>
<h4>Your team and working environment:</h4>
<p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<h4>Our commitment to diversity & inclusion:</h4>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
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<p><strong>JOB TITLE: </strong>MEAL Coordinator</p>
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<p><strong>LOCATION</strong>: Field work in several locations across Jordan including refugee camps</p>
</td>
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<p><strong>External representation and communications </strong>Level (3)</p>
<p>-Contacts that require the exchange of detailed explanations or discussions on matters concerning policies, regulations, programs, and services and representation of SCJ at the local level or with mid-level counterparts within the relevant organization.</p>
<p>-Moderate impact on the reputation and performance of the organization</p>
<p> </p>
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<p><strong>CHILD SAFEGUARDING: </strong>Level (3) – the responsibilities of the post may require the post</p>
<p>holder to have regular contact with or access to children or young people</p>
<p> </p>
</td>
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<p><strong>ROLE</strong> <strong>PURPOSE</strong><strong>:</strong></p>
<p>The MEAL Coordinator is responsible for providing support to the MEAL unit in the implementation of program monitoring and evaluation, humanitarian accountability, and ongoing learning. This role will be fully dedicated to Save the Children’s humanitarian response / emergency and development program. The MEAL Coordinator is responsible for collecting project data from the field according to the set M&E plans and processing the data collected into usable formats for analysis. The MEAL Coordinator will also support the implementation of the Accountability Framework, ensure that lessons learned are communicated to the Senior MEAL Manager, and assist with cross- sectoral coordination.</p>
<p> </p>
</td>
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<p ><strong>KEY AREAS OF ACCOUNTABILITY:</strong></p>
<p ><strong>Support the delivery of effective Program, in both development and humanitarian contexts, by fulfilling the following responsibilities and others as they may arise:</strong></p>
<ul>
<li>Work with program teams to implement the M&E activities and required tools.</li>
<li>Support in conducting the baseline and end-line surveys, training data collection teams, coordinating data entry and analysis, and writing reports</li>
<li>Conduct situation analysis and facilitate needs assessments in new programming areas</li>
<li>Work closely with MEAL team to ensure that up-to-date data is being collected for the project, in line with the project targets in a timely manner, through providing proper MEAL plan and follow up on it.</li>
<li>Conduct MEAL induction to project staff and volunteers when needed</li>
<li>Conduct field visits to assist with data collection, verify proper use of monitoring tools, and facilitate more in-depth learning exercises with the beneficiary communities</li>
<li>Establish a system to track collected data, following up with program staff to ensure timely data collection.</li>
<li>Oversee the data entry and analysis of data, and ensure that data is verified for accuracy and inconsistencies are addressed</li>
<li>Contribute to project reporting by consolidating data regarding progress toward project indicators</li>
<li>Facilitate, as necessary, lessons learned activities and learning events.</li>
<li>Work with sectoral and MEAL staff to ensure that the minimum standards of humanitarian relief are maintained in accordance with the Code of Conduct.</li>
<li>Represent the principles and work of Save the Children to donors and other stakeholders when required;</li>
<li>Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of crisis or emergency.</li>
</ul>
<p > </p>
</td>
</tr>
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<td >
<p><strong>SKILLS AND BEHAVIOURS (Our Values in Practice)</strong></p>
<p ><strong>Accountability:</strong></p>
<ul>
<li>Takes responsibility for decision-making and efficient resource management, and holds team and partners accountable for delivery of their responsibilities by delegating effectively, affording staff professional autonomy, providing the necessary development to improve performance, and applying appropriate consequences when results are not achieved;</li>
<li>Creates a managerial environment across the Country Program to lead, enable and maintain our culture of child safeguarding, achieving results together with children and role modelling Save the Children values.</li>
</ul>
<p ><strong>Ambition:</strong></p>
<ul>
<li>Sets ambitious and challenging goals for self and team, takes responsibility for own personal development, and encourages team to do the same;</li>
<li>Engages and motivates others by widely sharing their personal vision for Save the Children;</li>
<li>Future orientated, strategic and global thinker.</li>
</ul>
<p ><strong>Collaboration:</strong></p>
<ul>
<li>Builds and maintains effective relationships with team, colleagues, members, donors and partners;</li>
<li>Values diversity as a source of competitive strength;</li>
<li>Approachable, diplomatic, and supportive, with well-developed listening skills.</li>
</ul>
<p ><strong>Creativity:</strong></p>
<ul>
<li>Develops and encourages new and innovative solutions both on a personal level and by building and leading teams willing to take disciplined risks.</li>
</ul>
<p ><strong>Integrity:</strong></p>
<ul>
<li>Honesty, openness, and transparency;</li>
<li>A strong commitment to Save the Children’s vision of a world in which every child attains the right to survival, protection, development, and participation.</li>
</ul>
</td>
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<p ><strong>QUALIFICATIONS</strong> <strong>AND</strong> <strong>EXPERIENCE</strong></p>
<ul>
<li>University degree in social sciences, social work, social administration, development studies or other relevant academic discipline;</li>
<li>Over 3 years of experience in a related field</li>
<li>Demonstrated experience in the successful implementation of M&E systems in international projects;</li>
<li>Familiarity with the principles of accountability</li>
<li>Evidenced ability to support, train and mentor staff and partners on M&E methodology.</li>
<li>Proven ability to analyze and disseminate complex information to a range of stakeholder audiences;</li>
<li>Relevant experience in indicator selection, quantitative and qualitative data collection and analysis methodologies, database management,</li>
<li>Computer skills, including MS Office (Proficiency in Word, Excel is required; familiarity with R, Stata, SPSS or other data analysis’ packages are strongly preferred (Power BI)</li>
<li>Demonstrable track-record in data evaluation, with highly developed research, analytical (qualitativeand quantitative), documentation, report-writing,</li>
<li>Excellent coordination and reporting skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities;</li>
<li>Strong English and Arabic oral and written communication skills</li>
<li>Background knowledge in child/ youth protection, education, child right governance and emergencies</li>
</ul>
<p><strong >** Qualified Males and Females are welcome to apply.</strong></p>
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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Result of Service<br>The Senior Programme Management Consultant will support the Relief and Social Service Department (RSSD) in the continued implementation of the digital archive initiative. The assignment focuses on programme oversight, coordination, delivery tracking, risk management, and reporting. The programme is already under implementation. Reporting to the Director, RSSD the Consultant will review current progress, identify bottlenecks and delivery risks, coordinate follow-up across project contributors, support management decision-making, and complete the deliverables set out below. The consultant will provide advisory, coordination, planning, monitoring, and reporting support to strengthen programme delivery.<br> Work Location<br>To be negotiated.<br> Expected duration<br>The assignment is expected to be for 12 months, with the possibility of extension subject to programme requirements, satisfactory performance, and availability of funds.<br> Duties and Responsibilities<br>The Senior Programme Management Consultant will support the Relief and Social Service Department (RSSD) in the continued implementation of the digital archive initiative. The assignment focuses on programme oversight, coordination, delivery tracking, risk management, and reporting. The programme is already under implementation. Reporting to the Director, RSSD the Consultant will review current progress, identify bottlenecks and delivery risks, coordinate follow-up across project contributors, support management decision-making, and complete the deliverables set out below. The consultant will provide advisory, coordination, planning, monitoring, and reporting support to strengthen programme delivery. The consultant will: 1) Review the current status of the archive initiative, including workplans, deliverables, timelines, risks, contracts, stakeholder roles, staffing arrangements, and implementation challenges 2) Develop and maintain integrated delivery plans, schedules, risk registers, issue logs, dependency trackers, and reporting tools 3) Provide day-to-day coordination support across RSSD stakeholders, project teams, consultants, vendors, and service providers 4) Track progress regularly, including daily or near-daily follow-up on priority tasks, blockers, dependencies, and pending decisions 5) Identify delays, underperformance, resource gaps, and bottlenecks, recommending corrective action as appropriate 6) Support coordination of archive digitization, reading, validation, verification, metadata, investigative documentation, human verification, research support, and knowledge management activities 7)Track and support completion of the reading and verification of master card-related archive records 8) Support development of a model and completion plan for investigative factsheets 9) Facilitate coordination between archive and research stakeholders and technical or service-provider teams to ensure that tools and systems support RSSD requirements 10)Advise senior management on implementation priorities, risks, resource needs, governance arrangements, and future operating requirements 11) Support governance meetings, stakeholder consultations, donor reporting, budget reviews, procurement planning, and implementation reviews 12) Coordinate with the Communications Specialist, as required, to support dissemination of programme achievements, lessons learned, and knowledge products 13) Monitor programme performance, budget utilization, procurement timelines, vendor performance, milestones, risks, outputs, and deliverables against approved workplans 14) Prepare progress reports, briefing notes, presentations, donor reporting inputs, decision logs, management updates, lessons learned, and recommendations for future phases<br> Qualifications/special skills<br>EDUCATION An advanced university degree (Master's degree or equivalent) in a relevant field is required. A first-level university degree (Bachelor's degree or equivalent) in a relevant field, combined with an additional two years of relevant experience, may be accepted in lieu of an advanced university degree. Professional certification in project or programme management, archives, records management, digital preservation, information governance, or knowledge management is desirable EXPERIENCE A minimum of ten years of progressively responsible experience managing complex archive, research, information management, digitization, knowledge management, records management, or related programmes involving multiple interdependent activities is required Experience coordinating multidisciplinary teams, external service providers, vendors, and consultants across archival, research, operational, information management, or technical functions is required Experience managing programme integration, dependencies, risks, delivery tracking, budgets, contracts, reporting requirements, and stakeholder engagement is required Experience providing day-to-day programme coordination, performance tracking, issue escalation, and corrective action recommendations across complex implementation teams is required Experience supporting donor-funded projects and complex multi-stakeholder initiatives involving international organizations, academic institutions, cultural heritage organizations, development partners, or similar stakeholders is required Experience managing or supporting archival digitization, records validation, human verification, metadata, investigative documentation, research documentation, or structured information extraction processes is highly desirable Experience providing strategic advice to senior management on programme implementation, governance, risk management, financial oversight, and organizational priorities is highly desirable Experience with Human-in-the-Loop processes, data annotation, machine learning-enabled extraction, digital repositories, records management systems, metadata frameworks, or structured factsheet workflows is desirable Experience within the United Nations system, international organizations, or humanitarian and development contexts is desirable TECHNICAL SKILLS Strong programme and project management skills, including experience with complex, multi-stakeholder programmes with interconnected deliverables, is required Advanced proficiency in Microsoft Office applications and project management tools is required Strong knowledge of archive, records management, digitization, validation, verification, metadata, research documentation, or knowledge management processes is required Strong ability to maintain delivery trackers, risk registers, dependency logs, budget monitoring tools, and management reporting products is required Understanding of how digital tools, AI-enabled extraction, machine learning, and Human-in-the-Loop processes can support archive, research, validation, and knowledge management activities is desirable Knowledge of digital repository systems, metadata standards, and international standards in archives, records management, digitization, digital preservation, and information governance is desirable<br> Languages<br>Excellent command of written and spoken English is required.<br> Additional Information<br>The total remuneration for this assignment is fixed and non-negotiable at USD 120,000 per year<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
</div>
<p><h4>Position summary</h4>
<p>Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.</p>
<p>No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts – to get it right for our guests and our business each and every time.</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p>
<p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>About Four Seasons:</h4>
<p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p>
<p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p>
<h4>About the location:</h4>
<p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you to stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p>
<h4>About the role</h4>
<p>Outlet Manager is responsible for overseeing the daily operations, inventory, sales, mentoring the team members, delivering the ultimate food and beverage experience to guests and maintaining service quality and consistency for the venue (In-Room Dining (IRD) and All Day Dining).</p>
<h4>What you will do</h4>
<ul>
<li>Select, train, evaluate, lead, motivate, coach, and discipline all employees, supervisors and assistant managers to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.</li>
<li>Control labor cost and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory and cash control.</li>
<li>Supervise the venue service procedures, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.</li>
<li>Observe physical condition of facilities and equipment in the venue and make recommendations for corrections and improvements as needed.</li>
<li>Provide knowledge of wine and spirits and ensure quality of all food or beverage items, ingredients, and preparation methods, in an elegantly appointed environment dedicated to an attentive and distinctive experience.</li>
<li>Work closely with the Assistant Director of Food and Beverage, Director of Food & Beverage and Executive Chef to design effective food menu, beverage menu and amenity options while ensuring excellent product quality at a well-placed price.</li>
<li>Oversee the planning, execution, and continuous improvement of the In Room Dining (IRD) amenity program to enhance the guest experience.</li>
<li>Ensure all amenities presented with the highest standards of creativity, elegance, and consistency in room placement.</li>
<li>Attend regular operational meetings to ensure effective coordination and cooperation with hotel departments.</li>
<li>Participate in regular team meetings and ongoing training programs to ensure service excellence.</li>
<li>Conduct daily briefing and regular departmental meetings to keep employees updated on operation, informed of hotel policies and changes as well as ways to increase sales and service.</li>
<li>Work professionally and cooperatively with colleagues and supervisors, maintaining a positive and respectful team atmosphere.</li>
<li>Adhere to the company policies, grooming standards, and performance expectations.</li>
<li>Ensure compliance with Four Seasons' Category One and Two Work Rules and Standards of Conduct (EmPact).</li>
</ul>
<h4>What you bring</h4>
<ul>
<li>High school / diploma degree or equivalent experience.</li>
<li>A minimum of 5 years of experience in restaurant management or similar roles.</li>
<li>Excellent verbal communication skills in both Arabic and English languages.</li>
<li>Financial acumen.</li>
<li>Attention to details.</li>
<li>Ability to resolve issues and handle service recovery effectively.</li>
<li>Strong interpersonal, communication, and motivational skills to lead diverse teams.</li>
<li>Must be able to work all shifts including AMs, PMs, weekends, and holidays.</li>
</ul>
<h4>What we offer:</h4>
<ul>
<li>Competitive salary, wages, and a comprehensive benefits package.</li>
<li>Excellent training and development opportunities.</li>
<li>Employee travel program (after completing six months with the company, you are eligible for complimentary nights in Four Seasons properties worldwide).</li>
<li>Many other perks provided by the company.</li>
</ul>
<h4>Schedule & hours:</h4>
<p>Full time job.<br>
Scheduled days and times may vary based on need.<br>
Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Company:MercerDescription:About Marsh<p>Marsh is the world’s leading insurance broker and risk advisor. We protect and promote possibility—helping our colleagues, clients, and communities thrive. We are part of Marsh McLennan, a global professional services firm with expertise in risk, strategy, and people.</p><br>The Role<p>We are seeking a detail-oriented and proactive<b> Junior Operations Colleague</b> to support our<b> code setup and invoicing</b> processes. This role is ideal for someone with<b> 2–3 years of operations experience</b> who enjoys working with data, improving process discipline, and partnering with stakeholders to ensure accurate financial transactions.</p><br><p>You will play an important role in maintaining high standards of<b> data accuracy, compliance, and operational reporting</b> , while also providing<b> insightful analytics</b> that supports sound decision-making.</p><br>What You Will Be Responsible For<ul><li><b>Data management:</b>Maintain and organize business data (e.g., customer records, financial information, employee records) ensuring accuracy, completeness, and confidentiality.</li><li><b>Financial administration:</b>Support invoicing, collections coordination, and code management. Partner with Finance to maintain accurate records and support compliance.</li><li><b>Project coordination:</b>Assist with operational/project activities such as creating project codes, tracking progress, and coordinating with colleagues to help meet deadlines.</li><li><b>Communication and correspondence:</b>Draft and edit emails, memos, and other written communications for internal and external stakeholders.</li><li><b>Reporting and analytics:</b>Generate, reconcile, and analyze reports related to invoicing, code management, and operational metrics for management review.</li><li><b>Policy and procedure compliance:</b>Follow and reinforce company policies and procedures; stay informed on relevant regulations impacting operations.</li><li><b>Problem solving and decision support:</b>Identify operational challenges, propose solutions, and provide data-driven analysis to support decisions.</li><li><b>Audit support:</b>Assist with audit-related activities, including documentation, evidence gathering, and follow-ups.</li></ul>What You Need to Have<ul><li><b>Bachelor’s degree</b></li><li><b>2–3 years of experience</b>in operations, finance, or a related role</li><li>Strong organizational and time management skills with the ability to manage multiple priorities</li><li>Excellent written and verbal communication skills and comfort collaborating with stakeholders at different levels</li><li>Strong attention to detail and a high standard of accuracy</li><li>Solid analytical capability—able to interpret data and generate clear insights</li><li>Sound judgment and problem-solving skills</li></ul>What Makes You Stand Out<ul><li>Experience working with invoicing, collections processes, or cost/project code setup</li><li>Advanced Excel skills (pivot tables, lookups, reconciliation)</li><li>Comfort working in a process-driven environment with deadlines and controls</li></ul>Why Join Marsh<p>At Marsh, we help you grow through professional development, stretch opportunities, and exposure to a global network of colleagues. We value inclusive teams, collaboration, and doing what’s right for our clients and each other.</p><br>How to Apply<p>Submit your application through our internal/external careers site, including your resume. Selected candidates will be contacted for next steps.</p><br><p><i>Marsh is an equal opportunity employer. We are committed to a diverse, inclusive, and flexible work environment. Reasonable accommodations are available for applicants with disabilities.</i></p><br><p><span>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.</span></p><br><p><span>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.</span></p><br><p><span>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.</span></p><br>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. </div>
<p><h4>Description</h4>
<p>The Senior Sales Executive – Microsoft Solutions & Licensing is responsible for driving revenue growth across ZainTECH’s Microsoft cloud, licensing, AI, and security portfolio. The role focuses on positioning Microsoft 365, Azure, Security, and Microsoft Copilot solutions while supporting customers in their cloud transformation, AI adoption, and licensing optimization journeys.</p>
<p>Working closely with Sales, Presales, Delivery, Microsoft Alliance teams, distributors, and customer stakeholders, the role combines consultative solution selling with strong commercial and licensing expertise. The Senior Sales Executive plays a key role in pipeline generation, customer acquisition, account growth, renewals, and expansion initiatives across enterprise and mid-market customers.</p>
<h4>Responsibilities:</h4>
<p><strong>Business development & revenue growth</strong><br>
Drive revenue growth across Microsoft cloud and licensing solutions including: Microsoft 365, Azure, Microsoft Security solutions, Microsoft Copilot, and Modern Workplace solutions<br>
Identify and develop new business opportunities across enterprise and mid-market customers<br>
Build and maintain a strong sales pipeline through customer engagement, account expansion, upsell and cross-sell initiatives, Microsoft ecosystem collaboration<br>
Achieve assigned revenue, licensing, and cloud consumption targets</p>
<p><strong>Microsoft licensing & commercial advisory</strong><br>
Advise customers on Microsoft licensing programs and commercial agreements including CSP, Enterprise Agreements (EA), subscription-based licensing models<br>
Support customers in optimizing license consumption, cloud adoption, commercial alignment, renewal planning<br>
Ensure compliance with Microsoft licensing policies, commercial frameworks, and partner program requirements<br>
Support customers throughout the full licensing lifecycle including renewals, expansion, optimization, consumption growth</p>
<p><strong>Microsoft Copilot & AI solution positioning</strong><br>
Drive Microsoft Copilot and AI transformation initiatives across customer environments<br>
Identify customer use cases and business opportunities for AI productivity solutions, automation initiatives, modern workplace transformation<br>
Position Microsoft Copilot value propositions aligned with customer business objectives and operational outcomes<br>
Support customer enablement and adoption activities to maximize utilization and long-term value realization</p>
<p><strong>Customer engagement & solution selling</strong><br>
Act as a trusted advisor by translating customer business and technical requirements into suitable Microsoft cloud and licensing solutions<br>
Conduct customer meetings, presentations, demonstrations, and commercial discussions<br>
Support customers in understanding cloud transformation, security, productivity, and AI adoption strategies<br>
Build and maintain strong relationships with: customer stakeholders, Microsoft representatives, distributors and ecosystem partners</p>
<p><strong>Presales & cross-functional collaboration</strong><br>
Support presales activities including solution positioning, proposal development, customer presentations, demonstrations and workshops<br>
Work closely with sales teams, presales teams, delivery teams, Microsoft Alliance teams, partner ecosystem stakeholders<br>
Contribute to opportunity qualification, pipeline acceleration, and successful deal closure activities<br>
Ensure smooth handover from sales to delivery following deal closure</p>
<p><strong>Pipeline management & reporting</strong><br>
Maintain accurate sales forecasting, opportunity tracking, and pipeline reporting activities<br>
Develop and manage account development plans aligned with business growth objectives<br>
Monitor market trends, competitive positioning, and emerging Microsoft technologies to identify new business opportunities<br>
Ensure strong CRM hygiene and reporting accuracy across all assigned opportunities and accounts</p>
<h4>Requirements</h4>
<ul>
<li>6+ years of experience in Microsoft cloud sales, software licensing, enterprise technology sales, ICT or cloud solution environments</li>
<li>Proven experience selling Microsoft 365, Azure, Microsoft Security solutions, Microsoft Copilot, cloud and subscription-based services</li>
<li>Strong understanding of Microsoft licensing models, CSP and EA agreements, cloud consumption and licensing optimization, AI and productivity transformation initiatives</li>
<li>Experience supporting presales activities, proposal development, customer presentations and demonstrations</li>
<li>Experience working with Microsoft partners, distributors, enterprise customers is highly preferred</li>
<li>Bachelor’s degree in Business Administration, Information Technology, Computer Science, Engineering or a related field</li>
<li>Microsoft certifications are considered an advantage, including Microsoft Fundamentals certifications, Azure certifications, Microsoft Security certifications, Microsoft Modern Work certifications</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Organizational Background</b></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>Project Background</b></p><p>The Anera Summer Educational Program supports children from Gaza who have been evacuated to Jordan to receive medical treatment and are currently residing in temporary accommodation. These children have experienced prolonged disruption to their formal education, with schooling interrupted for over two years as a result of the war.</p><p>To respond to this learning loss, Anera is delivering a phased educational support program informed by a focus group assessment conducted with the children across three age groups. The assessment identified significant needs in foundational literacy, alongside numeracy, English and science enrichment. English and Mathematics are being provided through a third party; Anera, will provide Arabic literacy support followed by science enrichment in subsequent phases.</p><p>This Terms of Reference covers the Arabic literacy phase only — a three-month (12-week) program of foundational literacy support delivered to the three age groups in parallel.</p><p><br></p><p><b>Objective of the Consultancy</b></p><p>The objective of this consultancy is to design and deliver a structured, learner-centered Arabic literacy program that helps Gaza children recover and strengthen foundational literacy skills — reading fluency, comprehension, vocabulary and written expression — in a supportive, engaging and trauma-sensitive environment that rebuilds learning confidence and routine.</p><p><br></p><p><b>Scope of Work</b></p><p><b>The consultant will be responsible for the full design and delivery of the Arabic literacy classes, including:</b></p><p>• Developing a progressive 12-week Arabic literacy curriculum and detailed session plans appropriate to each age group, drawing on the Thaki platform's literacy resources, where Thaki platform is an offline digital educational database, ready for immediate use in educational programs.</p><p>• Designing simple, activity-based baseline and endline assessment tools to measure learner progress without creating test anxiety.</p><p>• Delivering all scheduled sessions to the three groups using interactive, game-based, group-work and visual/video-based methods, in line with the learning preferences identified in the focus group findings.</p><p>• Differentiating instruction within each group to accommodate mixed ability levels resulting from interrupted schooling.</p><p>• For older groups, linking content to the Palestinian curriculum where feasible to support future educational progression.</p><p>• Maintaining attendance and learner progress records, and accommodating absences due to medical treatment through flexible recap and make-up support.</p><p>• Creating a safe, encouraging and trauma-sensitive classroom environment, and referring any child welfare or protection concerns to the designated Anera focal point.</p><p>• Organizing a closing learner showcase and certificate event with families.</p><p><br></p><p><b>Target Groups & Class Schedule</b></p><p>Classes will be delivered on <b>Mondays and Wednesdays</b> only, in consecutive one-hour sessions, to avoid clashing with the third-party English and Mathematics classes held on other days. Each group receives two one-hour sessions per week (24 hours per group over the phase). A short changeover between groups is built in to allow smooth transitions.</p><p><br></p><p><br></p><p><b>Deliverables</b></p><p><br></p><ul><li><b>Inception note & session plans</b></li></ul><p> A short inception note plus a week-by-week session plan for all three groups, including learning objectives, methods and Thaki platform resources (Week 1)</p><p><br></p><ul><li><b>Assessment tools</b></li></ul><p> Activity-based baseline and endline literacy assessment tools, plus a simple progress-tracking format (Week 1)</p><p><br></p><ul><li><b>Class delivery</b></li></ul><p> Delivery of all scheduled Arabic literacy sessions — 3 groups × 2 sessions/week × 12 weeks (72 contact hours total; 24 hours per group) (Weeks 1–12)</p><p><br></p><ul><li><b>Attendance & progress records</b></li></ul><p> Maintained attendance registers and learner progress records submitted to Anera (Ongoing / monthly)</p><p><br></p><ul><li><b>Learner showcase</b></li></ul><p> A closing showcase and certificate event for learners and their families (Week 12)</p><p><br></p><ul><li><b>Final report</b></li></ul><p> A concise final report covering delivery, attendance, learner progress (baseline vs. endline), challenges and recommendations (Within 2 weeks of completion)</p><p><br></p><p><br></p><p><b><span></span>Duration & Level of Effort</b></p><p>The consultancy will run for three months (12 weeks). The core delivery commitment is 72 contact hours (three groups × one hour × two days × twelve weeks), in addition to time required for curriculum and session planning, assessment design, record-keeping, the closing event and final reporting. The exact start date will be confirmed upon contracting.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><b>Required Qualifications & Experience</b></p><p>• University degree in education, early-grade/primary education, or a related field.</p><p>• Demonstrated experience teaching Arabic literacy to children and adolescents, ideally across the 6–17 age range.</p><p>• Experience working with refugee, displaced, or war-affected children is strongly preferred.</p><p>• Familiarity with active, learner-centered and play-based teaching methods, and the ability to differentiate instruction for mixed ability levels.</p><p>• Understanding of trauma-sensitive / psychosocial-aware approaches to working with vulnerable children.</p><p>• Strong classroom management, interpersonal and communication skills; fluency in Arabic.</p><p>• Familiarity with the Palestinian curriculum and/or digital learning platforms (e.g., Thaki) is an advantage.</p><p><br></p><p><b>Reporting & Supervision</b></p><p>The consultant will report to the Deputy Country Director for Programs at Anera Jordan, and will coordinate closely with Anera's program and MEAL teams on scheduling, assessment, attendance reporting and progress monitoring.</p><p><br></p><p><b><span></span>Safeguarding & Code of Conduct</b></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the designated Anera focal point.</p><p><br></p></div>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Planning & organizing:</h4>
<ul>
<li>Review and update logbook</li>
<li>Check equipment</li>
<li>Be smart, well groomed and maintain a friendly and cheerful disposition at all times</li>
<li>Oversee the day to day operations</li>
<li>Report regularly on happenings to supervisors / night manager (if on shift)</li>
<li>Monitor employees performance / coaching</li>
<li>Fire procedure</li>
<li>First aid procedures</li>
<li>Handle guest complaints and report to manager</li>
<li>Implement and coordinate the front office OSM</li>
<li>Perform as per OSM standards and in line with the companyu2019s values and core behaviour</li>
<li>Be fully aware of the talk of the walk for the day</li>
<li>Proper grooming at all times</li>
<li>Attend training classes as per schedule</li>
<li>Show fullest cooperation and respect within the team and other departments</li>
<li>Ensure all are aware of the daily activities and have product knowledge of the hotel facilities</li>
<li>Ensure panic report is printed during the shift at least twice</li>
</ul>
<h4>Operations:</h4>
<ul>
<li>Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests</li>
<li>Register and process check-in for all arrivals</li>
<li>Update and check guest information into the computer after a complete check-in</li>
<li>Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guestsu2019 departure</li>
<li>Handle walk-in counter reservations at all times and process call-in reservations when room reservations section is closed</li>
<li>Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times</li>
<li>Resolve guests complaints / requests and liaise with the department concerned to ensure immediate follow up; report it immediately to supervisors</li>
<li>Handle issuance of guest room key cards and ensure effective control for guest security</li>
<li>Check and convey messages to guests</li>
<li>Assist at the information counter, foreign exchange, night audit and the business centre, as and when assigned</li>
<li>Check the paymaster and assist supervisors to have no paymasters pending</li>
<li>Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li>
<li>Check hotel situation, occupancy, functions, groups, MIPs / VIPs & RIPs</li>
<li>File daily reception report and documents systematically</li>
<li>Print panic report at least twice a shift</li>
<li>Attend briefings; take notes and action with appreciated follow up</li>
<li>Focus on the guests, maintain eye contact and ensure all guests at the desk are acknowledged</li>
<li>At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations</li>
<li>Coordinate and share information with the front office, housekeeping, F&B and especially with the general manager regarding MIPs and VIPs</li>
<li>Be familiar with all related company documentation and especially with the relevant operational standards manual for his/her field of responsibility</li>
<li>Maintain perfect grooming at all times</li>
<li>Drive upselling</li>
<li>Carry out any other reasonable task (which may not be stated here) as requested</li>
</ul>
<h4>Core behaviours</h4>
<p>Core behaviours are our actions: what we say, what we do, and how we interact with one another. Our behaviours come from what we believe in, what we value. At Mu00f6venpick Hotels & Resorts, we call these value-based behaviours. The following statements provide indicators of the types of behaviours we expect employees in our company to display.</p>
<p><strong>Trust:</strong> Operates with fairness and integrity, fostering an environment of transparency and sincerity through open and honest communication and by honouring commitments.</p>
<p><strong>Relationships:</strong> We build and maintain strong connections with colleagues and guests, valuing diversity in people and perspectives whilst overcoming potential obstacles to increase cooperation and collaboration.</p>
<p><strong>Drive:</strong> We are action-oriented, setting direction for self and others, clarifying goals and objectives and overcoming barriers and challenges to produce results.</p>
<p><strong>Entrepreneurship:</strong> We fully understand the business and market context, identifying and seizing opportunities for continuous improvement and supporting change.</p>
<p>Mu00f6venpick Hotels & Resorts reserves the right to revise all job descriptions from time to time as business needs demand. Other duties may be assigned as and when necessary. The above-mentioned job description attempts to outline key aspects of the role, however, does not limit its right to assign other duties to an employee in this position. This job description does not constitute a written or implied contract of employment.</p>
<p>I commit to the above requirements of my position and will strive to demonstrate our values and core behaviours in my daily work and confirm I am able to perform the essential function of the role as identified.</p>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:</p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<p><h4>Position summary</h4>
<p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.</p>
<p>Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p>
<p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure</p><p></p>
<p><h4>Position summary</h4>
<p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.</p>
<p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p>
<p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform</p><p></p>
<p><h4>Position summary</h4>
<p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.</p>
<p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p>
<p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform</p><p></p>
<p><h4>Position summary</h4>
<p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.</p>
<p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor or manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p>
<p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform</p><p></p>
<p><h4>Position summary</h4>
<p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.</p>
<p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor or manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p>
<p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform</p><p></p>
<p><h4>Position summary</h4>
<p>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members.</p>
<p>Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment, and supplies.</p>
<p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure</p><p></p>