Factory Jobs - Amman Jordan

<p><h4>Position summary</h4> <p>Wash, mop, and clean the pool deck. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Promote the rules and regulations of the recreation facility. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor or manager. Provide assistance to injured guests until the arrival of emergency medical services. Obtain, fold, and stack towels according to company procedures.</p> <p>Report</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <p> </p> <p> <strong>ABOUT THE ROLE</strong> </p> <p>Our client is looking to hire an experienced <strong>Brand &amp; Trade Manage</strong>r to join their growing team in <strong>Amman, Jordan.</strong> Operating in the <strong>FMCG distribution</strong> space and representing a portfolio of multinational brands, they are seeking a commercially driven professional who can bridge strategic brand management with impactful trade execution across both modern and traditional channels.</p> <p>This is a senior individual contributor role with high visibility, offering the opportunity to own brand plans end-to-end, drive trade activations, and work directly with regional distributors and brand principals.</p> <p> </p> <p> <strong>WHAT YOU'LL DO</strong> </p> <p> </p> <p> <strong>Brand Management</strong> </p> <p> Develop and implement annual brand plans aligned with principal guidelines and company objectives.</p> <p> Manage brand budgets, track ROI, and ensure responsible allocation of spend.</p> <p> Lead new product launches, including pricing strategy, go-to-market planning, and positioning.</p> <p> Monitor brand performance via sell-in/sell-out data, market share, and consumer insights.</p> <p> Maintain strong relationships with multinational brand principals and uphold brand standards.</p> <p> </p> <p> <strong>Trade Marketing &amp; Activations</strong> </p> <p> Design and execute trade promotions, in-store activations, and visibility programs across all trade channels.</p> <p> Develop and deploy POS materials, planograms, and channel-specific assets in line with brand guidelines.</p> <p> Conduct regular market visits to assess execution quality and identify opportunities for improvement.</p> <p> Track and evaluate the effectiveness of all trade activities, delivering post-promotion analysis and recommendations.</p> <p> Work closely with the sales team to align trade programs with distribution and volume targets.</p> <p> </p> <p> <strong>Commercial Planning &amp; Analysis</strong> </p> <p> Prepare accurate sales forecasts and demand plans in collaboration with the sales and supply chain teams.</p> <p> Develop commercial plans, pricing proposals, and promotional calendars.</p> <p> Manage budgets within approved limits, with clear variance tracking and reporting.</p> <p> Analyze market data, competitive landscape, and category trends to inform strategic decisions.</p> <p> Prepare concise management reports and presentations on brand and trade performance.</p> <p> </p> <p> <strong>Distributor &amp; Stakeholder Management</strong> </p> <p> Serve as the key liaison between the company and brand principals/distributors.</p> <p> Manage joint business plans with key distribution partners, ensuring alignment on targets and activations.</p> <p> Support and coach the sales team on brand messaging, product knowledge, and trade execution tools.</p> <p> </p> <p> <strong>WHAT WE'RE LOOKING FOR</strong> </p> <p> <strong>Experience &amp; Background</strong> </p> <p> 4 6 years of experience in brand management and/or trade marketing within the FMCG industry this is non-negotiable.</p> <p> Proven track record of managing multinational brands and collaborating with distributors.</p> <p> Hands-on experience designing and executing trade activations and promotional campaigns.</p> <p> Background in budgeting, forecasting, and commercial planning.</p> <p> Experience working with regional markets is a strong advantage.</p> <p> </p> <p> <strong>Skills &amp; Competencies</strong> </p> <p> Advanced proficiency in Microsoft Excel (pivot tables, data modelling) and PowerPoint.</p> <p> Strong analytical mindset : you can turn data into clear, actionable recommendations.</p> <p> Excellent project management skills; comfortable handling multiple brands and workstreams simultaneously.</p> <p> Exceptional English communication skills, both written and verbal.</p> <p> Strong interpersonal and stakeholder management skills.</p> <p> Self-starter who thrives working independently in a fast-paced environment.</p> <p> Bachelor's degree in Marketing, Business Administration, or a related field. MBA is a plus.</p></div></section>

<h2>RECRUITMENT NOTICE</h2> <h3>INTERNAL &amp; EXTERNAL</h3> <p >The French section of Médecins Sans Frontières is recruiting for its project in <strong>Amman</strong></p> <h1>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Cashier -&nbsp;Full Time contract</h1> <h3>CONTEXT</h3> <p >Médecins Sans Frontières is a private, non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed, or political affiliation. <strong>For more information, visit our Arabic website</strong>, <a href="http://www.msf-me.org/">www.msf-me.org</a><u>.</u></p> <p >Médecins Sans Frontières is running a reconstructive surgery program in Amman, which opened in 2006, is giving access to reconstructive surgery (orthopedic, plastic, and maxillo-facial) to war-wounded people providing comprehensive health care, MSF aims at identifying and referring patients from neighboring countries (Iraq, Yemen, Syria, and other countries with conflicts) then ensuring their medical follow-up after discharge.</p> <p >Médecins Sans Frontières Reconstructive Surgery program and the Country Office in Amman are seeking a <strong>(1) Cashier for a Full-Time contract (50% at RSH and 50% Country Office)</strong></p> <p><strong>Dimension of post</strong></p> <p>Reconstructive Surgery Hospital with an average of 520 admissions per year, over 1000 surgeries annually, 50 surgical beds and 69 rehabilitation beds, 2 OTs for orthopedic, maxillo-facial and plastic reconstructive surgeries, OPD with an average 550 consultations / month, physiotherapy and psychosocial department, and Antimicrobial Resistance activity (Stewardship, IPC and Micro laboratory) within the hospital</p> <h3>SCOPE OF RESPONSIBILITIES</h3> <p>Performing cash transactions, verifying supporting documentation, and maintaining records according to MSF standards and local finance policies.</p> <h3>ACCOUNTABILITIES</h3> <div>•<span > </span>Controlling and monitoring cash payments from the cashbox and coding and recording cash transactions in the daily cashbook and accounting system

<p><span style="font-size: 11px;">When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</span></p><p><strong>Desired Candidate Profile</strong></p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control. Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers. Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols. Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience. Knowledge of store layout and key store functions to effectively guide customers and answer questions. Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks. Understanding of IKEA customer service standards and tone of voice when interacting with customers and children. Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone. Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance. Ability to identify and respond quickly to customer needs, safety concerns, or operational issues. Understanding of IKEA services and offers to provide basic information and guide customers to the correct department. Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>A QC Lead is a hands-on quality control professional who personally executes and oversees both manual and automation testing activities to ensure that delivered products and services meet established quality standards. The QC Lead writes and runs test cases, builds and maintains automation frameworks, owns the delivery of all testing artifacts, and is directly accountable for the UAT success of each project. This is a full-time position reporting to the Quality Manager. Ideal candidates are strong technical practitioners who lead by example, enjoy solving problems first-hand, and thrive in fast-paced, collaborative environments</p><p>Daily and Monthly Responsibilities</p><ul><li>Hands-on experience to design, write, and execute manual test cases, test scenarios, and test scripts covering functional, regression, integration, and end-to-end testing.</li><li>Perform hands-on exploratory, smoke, and sanity testing to validate builds before release.</li><li>Architect, develop, and maintain automated test frameworks and scripts, and personally run automated test suites as part of daily testing cycles.</li><li>Write and review automation code, continuously enhancing test coverage and integrating automated tests into CI/CD pipelines.</li><li>Develop, maintain, and enhance the test automation infrastructure to improve efficiency and reliability.</li><li>Prepare, maintain, and deliver all testing artifacts for each delivered project, including test plans, test cases, test data, traceability matrices, test execution reports, defect reports, and test summary reports.</li><li>Own and drive User Acceptance Testing (UAT) end-to-end plan UAT cycles, prepare UAT test cases and environments, coordinate with stakeholders, execute UAT scenarios, and be directly responsible for the UAT success of the project.</li><li>Execute and report on planned tests, log and manage defects with clear reproduction steps, and regress software fixes for new and existing products.</li><li>Identify root causes of quality problems through hands-on investigation and coordinate corrective actions with development teams.</li><li>Assist development teams with replicating, debugging, and resolving defects by personally reproducing issues in test environments.</li><li>Perform hands-on business requirements review and verification to ensure testability, completeness, and adequate test coverage.</li><li>Participate actively in all phases of the software development lifecycle, from requirements analysis through test planning, execution, and sign-off.</li><li>Lead the QC team by example set quality benchmarks, assign tasks, and guide the team while remaining actively involved in day-to-day testing work.</li><li>Mentor and train junior, mid-level, and senior QC engineers on manual testing techniques, automation tools, policies, and procedures.</li><li>Work collaboratively with development and business groups to complete testing and ensure seamless product delivery.</li><li>Develop and implement quality standards, audit functionality, establish testing templates, monitor outcomes against success measures, and provide detailed status reports.</li><li>Identify areas for quality and process improvement and implement plans to support positive outcomes for the business and customers.</li><li>Coordinate with internal and external stakeholders regarding quality status, test outcomes, and project readiness.</li><li>Assist with performance evaluations as needed.</li><li>Perform other duties as assigned.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent education and work experience.</li><li>8+ years of hands-on experience in software quality control/testing, with at least 3 4 years in a lead or supervisory role.</li><li>5+ years of hands-on experience in manual testing (functional, regression, integration, end-to-end).</li><li>2+ years of hands-on experience in test automation (framework development, scripting, CI/CD integration).</li><li>Professional certification such as ISTQB-CTFL or ISTQB-CTAL.</li><li>Proven hands-on experience executing both manual testing (functional, regression, integration, end-to-end) and test automation (framework development, scripting, CI/CD integration).</li><li>Proficiency in test automation tools and frameworks (e.g., Selenium, Cypress, Appium, TestNG, JUnit, or similar) with the ability to write, debug, and maintain automation code.</li><li>Proficiency in at least one programming or scripting language (e.g., Java, Python, JavaScript).</li><li>Demonstrated experience preparing and delivering complete testing artifacts (test plans, test cases, traceability matrices, defect reports, test summary reports).</li><li>Track record of owning UAT cycles and driving them to successful completion.</li><li>Strong problem-solving skills with the ability to personally identify bugs, analyse root causes, and drive resolution.</li><li>In-depth knowledge of testing methodologies, phases, and approaches, including functional, regression, integration, performance, and end-to-end testing.</li><li>Strong teamwork and communication skills, with the ability to collaborate effectively with QC, development, and business groups.</li><li>Ability to multi-task, triage issues, react well to changes, and work independently or in a team setting in a fast-paced environment.</li><li>Excellent command of written and spoken English.</li></ul>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our Shared Values</h4> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Role Overview</h4> <p>During your tenure as an Experienced Associate in Audit & Assurance (JRC), you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Builds trust and credibility with stakeholders by seeking to understand their service level expectations and what matters to them individually.</li> <li>Delivers high quality services by demonstrating a practical awareness of the impact of regulation and risk management on business processes and controls.</li> <li>Takes responsibility for understanding key statistics and industry matters about the entity before engagement begins.</li> <li>Adapts template referral instructions to clearly outline the scope of procedures to be performed, including the areas of audit focus.</li> <li>Understands the structure of the group audit and for whom the referral instructions are intended.</li> <li>Liaises effectively with onshore and offshore Centres of Excellence in the delivery of relevant tasks, understanding the scope of work delegated to them and the importance of providing accurate and complete information.</li> <li>Assists in tracking deliverables from component auditors and seeks to understand the relevance and importance of these.</li> <li>Appropriately links risks, controls, procedures, and findings from allocated sections across the EMS file on a timely basis.</li> <li>Can articulate the audit quality milestones, the ways in which teams demonstrate completeness of milestones, and how the audit quality milestones contribute to audit quality.</li> <li>Understands the rationale behind the timings of the audit plan and is prepared to offer challenge around whether work can be performed earlier in the audit cycle.</li> <li>Prepares documentation by anticipating questions that reviewers may ask and distinguishes accounting judgements and conclusions from auditing judgements and conclusions.</li> <li>Understands that it is important to develop relationships beyond the finance function in order to better understand the entity's business and apply professional scepticism.</li> <li>Has a practical awareness of the risks around the engagement lifecycle and regulatory environment, and relevant practice protection policies.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>Degree in Accounting or related field. Graduate degree is desired.</li> <li>2+ years of experience in public auditing and accounting, preferably with Big Audit Firms.</li> <li>Supervise staff, inspect client financial records, compile and analyze data, prepare detailed audit reports, and resolve accounting research issues.</li> <li>Demonstrate ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.</li> <li>International accounting qualification is desired: CA, ACCA, or CPA. Preferably CA.</li> <li>Fluent in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul> <h4>Location</h4> <p>Amman, Jordan – Working on Qatar market. Can travel to Qatar when needed.</p></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics.</p> <p>Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.</p> <p>We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.</p> <h4>The job in a nutshell</h4> <p>At Servme, product is at the core of everything we do. This role is not just about handling tickets — it’s about deeply understanding our users, solving real problems, and delivering exceptional support experiences.</p> <p>We’re looking for a talented Operations Support Specialist to join our growing team and ensure our clients operate smoothly every day.</p> <h4>What will you do?</h4> <p>We are seeking an Operations Support Specialist responsible for managing incoming support requests and operational queries from clients in a fast-paced, shift-based environment.</p> <p>This role requires strong communication skills, a high level of ownership, and the ability to work closely with clients in real-time, ensuring timely resolution of issues and a seamless customer experience.</p> <p>Success in this role depends on your ability to prioritize effectively, maintain continuity across shifts, and deliver consistent, high-quality support.</p> <p>This is a shift-based role, including afternoon/evening hours and weekend coverage, with clear ownership of support during assigned shifts.</p> <h4>Responsibilities:</h4> <ul> <li>Actively monitor, manage, and respond to incoming customer support requests in real-time (ticketing systems, email, internal tools)</li> <li>Provide non-technical product assistance, guidance, and operational support to clients</li> <li>Handle requests related to product usage, configurations, workflows, and general support</li> <li>Identify and classify requests as bugs, feature requests, or support inquiries</li> <li>Raise clear, well-structured tickets with Product/Engineering teams, including context, steps, and priority</li> <li>Coordinate internally with Product, Operations, and Customer Success teams to resolve issues</li> <li>Track, prioritize, and follow up on support tickets to ensure timely resolution</li> <li>Maintain accurate records of requests, actions taken, and resolution status</li> <li>Own support coverage during assigned shifts, ensuring SLAs and response times are met</li> <li>Perform structured handovers between shifts to ensure continuity and no loss of context</li> <li>Identify recurring issues and share insights with Product and Operations teams</li> <li>Support clients during manual or interim processes while automation is being implemented</li> <li>Ensure a high-quality, professional, and empathetic customer experience at all times</li> <li>Adhere to internal SLAs and operational support guidelines</li> </ul> <h4>Requirements</h4> <h4>What are we looking for?</h4> <ul> <li>3-5 years of experience in operations support, customer support, or service roles</li> <li>Strong communication skills (written and verbal)</li> <li>Ability to handle multiple requests simultaneously in a fast-paced environment</li> <li>Strong attention to detail and organizational skills</li> <li>Ability to analyze issues and distinguish between bugs, feature requests, and usage-related queries</li> <li>Customer-first mindset with a strong problem-solving approach</li> <li>Comfortable working with support tools, ticketing systems, and internal dashboards</li> <li>Strong product mindset with the ability to understand user behavior and workflows</li> <li>Experience in SaaS, hospitality, or technology-driven environments is a strong advantage</li> <li>Fluency in English and Arabic is required (French is a plus)</li> <li>Willingness to work in a shift-based schedule (including evenings and weekends)</li> </ul> <h4>What we offer you?</h4> <p>We believe you will love working at Servme!</p> <p>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</p> <p>We offer highly competitive compensation packages, including bonuses and the potential for shares.</p> <p>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</p> <p>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</p></p><p></p>

<p><h4>Description</h4> <p><strong>Who are we?</strong><br> We are Servme! A powerhouse guest experience and CRM platform built for modern hospitality. Born to simplify operations, we offer table and seat management, waitlist, guest profiling, commission-free online bookings, a full marketing suite, and razor-sharp analytics.</p> <p>Purpose-built from the front to the back of the house, Servme seamlessly integrates with telephone systems, point of sale, hotel PMS, payments, and major social platforms like Facebook, Google, and Instagram.</p> <p>We're not just another booking tool — we're the operational brain behind smarter restaurants, cafes, and hotels. And yes, we're growing fast. With a relentless focus on streamlining hospitality, Servme is becoming the go-to guest experience platform in the region and beyond. Ready to serve smarter? That's Servme.</p> <h4>The job in a nutshell</h4> <p>At Servme, product is at the core of everything we do. This role is not just about handling tickets — it’s about deeply understanding our users, solving real problems, and delivering exceptional support experiences.</p> <p>We’re looking for a talented Operations Support Specialist to join our growing team and ensure our clients operate smoothly every day.</p> <h4>What will you do?</h4> <p>We are seeking an Operations Support Specialist responsible for managing incoming support requests and operational queries from clients in a fast-paced, shift-based environment.</p> <p>This role requires strong communication skills, a high level of ownership, and the ability to work closely with clients in real-time, ensuring timely resolution of issues and a seamless customer experience.</p> <p>Success in this role depends on your ability to prioritize effectively, maintain continuity across shifts, and deliver consistent, high-quality support.</p> <p>This is a shift-based role, including afternoon/evening hours and weekend coverage, with clear ownership of support during assigned shifts.</p> <h4>Responsibilities:</h4> <ul> <li>Actively monitor, manage, and respond to incoming customer support requests in real-time (ticketing systems, email, internal tools)</li> <li>Provide non-technical product assistance, guidance, and operational support to clients</li> <li>Handle requests related to product usage, configurations, workflows, and general support</li> <li>Identify and classify requests as bugs, feature requests, or support inquiries</li> <li>Raise clear, well-structured tickets with Product/Engineering teams, including context, steps, and priority</li> <li>Coordinate internally with Product, Operations, and Customer Success teams to resolve issues</li> <li>Track, prioritize, and follow up on support tickets to ensure timely resolution</li> <li>Maintain accurate records of requests, actions taken, and resolution status</li> <li>Own support coverage during assigned shifts, ensuring SLAs and response times are met</li> <li>Perform structured handovers between shifts to ensure continuity and no loss of context</li> <li>Identify recurring issues and share insights with Product and Operations teams</li> <li>Support clients during manual or interim processes while automation is being implemented</li> <li>Ensure a high-quality, professional, and empathetic customer experience at all times</li> <li>Adhere to internal SLAs and operational support guidelines</li> </ul> <h4>Requirements</h4> <h4>What are we looking for?</h4> <ul> <li>3-5 years of experience in operations support, customer support, or service roles</li> <li>Strong communication skills (written and verbal)</li> <li>Ability to handle multiple requests simultaneously in a fast-paced environment</li> <li>Strong attention to detail and organizational skills</li> <li>Ability to analyze issues and distinguish between bugs, feature requests, and usage-related queries</li> <li>Customer-first mindset with a strong problem-solving approach</li> <li>Comfortable working with support tools, ticketing systems, and internal dashboards</li> <li>Strong product mindset with the ability to understand user behavior and workflows</li> <li>Experience in SaaS, hospitality, or technology-driven environments is a strong advantage</li> <li>Fluency in English and Arabic is required (French is a plus)</li> <li>Willingness to work in a shift-based schedule (including evenings and weekends)</li> </ul> <h4>What we offer you?</h4> <p>We believe you will love working at Servme!</p> <p>We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.</p> <p>We offer highly competitive compensation packages, including bonuses and the potential for shares.</p> <p>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</p> <p>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</p></p><p></p>

<p><h4>Description</h4> <p>Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.</p> <p>Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across America, offering our signature glass products and services to diverse markets.</p> <p>We’re looking for a detail-oriented Technical Bid Coordinator to join our team. In this role, you’ll manage different parts of our glazing projects and make sure everything runs smoothly. Your knowledge will be key to delivering high-quality results.</p> <h4>Technical review & scope identification</h4> <ul> <li>Review received bid packages including architectural drawings, specification documents, and bid requirements to evaluate project viability and scope compatibility.</li> <li>Identify technical scope related to aluminum systems, steel systems, glass types, and associated hardware.</li> <li>Coordinate with the Bid Coordinator and Bid Manager regarding required documentation (COI, certificates, agreements) and technical clarifications.</li> <li>Analyze project drawings including floor plans, elevations, sections, details, door schedules, hardware schedules, specifications.</li> <li>Identify all relevant aluminum, steel and glazing components required for accurate project evaluation.</li> </ul> <h4>Project filtering</h4> <ul> <li>Act as the primary technical filter for incoming project opportunities.</li> <li>Evaluate project suitability before forwarding approved projects to the estimation team.</li> <li>Maintain and update the bid pipeline and stage in HubSpot to reflect project status and progress.</li> </ul> <h4>RFI and addendums</h4> <ul> <li>Identify missing information, inconsistencies, or technical issues in bid documents.</li> <li>Draft and coordinate formal RFIs to obtain necessary clarifications.</li> <li>Review project addendums and revisions to identify scope changes.</li> <li>Coordinate updates with the estimation team immediately to ensure estimates remain accurate.</li> </ul> <h4>Technical support</h4> <ul> <li>Provide technical support to estimators during the bid preparation process.</li> <li>Assist in modifying estimates based on updated project documentation.</li> <li>Support the team by preparing accurate quantity take-offs and estimates if required.</li> <li>Support the team in reviewing technical feasibility of proposed solutions.</li> <li>Support preparation of bid submission packages. Verify technical documentation accuracy and completeness.</li> </ul> <h4>Bids ownership & coordination</h4> <ul> <li>Own and maintain the bid pipeline within HubSpot; bid stages, deadlines, submission requirements, and project statuses.</li> <li>Ensure all opportunities are properly associated with projects, companies, and contacts within CRM.</li> <li>Maintain visibility and organization of the technical bid pipeline to support estimation workflow efficiency.</li> <li>Coordinate procurement and collection of required bid documents including certificates of insurance (COIs), bonds, licenses, certifications, safety records, compliance documentation.</li> <li>Maintain organized and secure documentation systems.</li> <li>Work closely with the team to ensure all technical clarifications and updates are communicated to the client before submission deadlines.</li> <li>Ensure smooth information flow between the Bid Department and Estimation Team.</li> </ul> <h4>Requirements</h4> <ul> <li>Minimum 2–3 years of experience in construction, engineering, estimation or technical project support.</li> <li>Experience reviewing architectural drawings, specifications, and construction documentation.</li> <li>Experience in aluminum, glass systems, or related construction sectors is an advantage.</li> <li>Experience working with technical drawings, floor plans, elevations, sections, and construction details.</li> <li>Understanding of the basic bid process, bid invitations and proposal requests.</li> <li>Experience managing bid workflows, deadlines, and submission processes.</li> <li>English proficiency at C1 level.</li> <li>Russian language is a plus.</li> <li>Experience or knowledge with take-off software is a plus, such as: <ul> <li>Bluebeam</li> <li>PlanSwift</li> <li>Similar drawing analysis tools</li> </ul> </li> <li>Basic knowledge of CRM or project tracking systems.</li> <li>Proficiency in Google Suite (Docs, Sheets, Slides).</li> </ul> <h4>Professional skills</h4> <ul> <li>Strong ability to interpret architectural drawings and technical specifications.</li> <li>Ability to identify project scope related to aluminum, steel, and glass systems.</li> <li>Ability to analyze bid packages and determine project suitability.</li> <li>Strong coordination skills when working with estimators.</li> <li>Ability to identify missing information or discrepancies in bid documentation.</li> <li>Strong analytical thinking and problem-solving skills.</li> <li>Ability to support preparation of complete and accurate bid packages.</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote job opportunity.</li> <li>8:30 AM - 5 PM EST (New York time zone).</li> <li>Salary from $1700 to $2000 gross per month.</li> <li>Joining a highly professional and dynamic team.</li> <li>B2B contract.</li> <li>Transparent career growth opportunities with a focus on professional and financial development.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Crystalia Glass LLC is a leading provider of premium glass products, dedicated to transforming spaces with elegance and sophistication. With a commitment to craftsmanship and innovation, we specialize in designing and manufacturing high-quality glass solutions for residential and commercial projects.</p> <p>Founded in 2017 in New York, the company has expanded its presence with offices in Los Angeles, Florida, and Texas. As a nationwide company, we serve clients across America, offering our signature glass products and services to diverse markets.</p> <p>We’re looking for a detail-oriented Technical Bid Coordinator to join our team. In this role, you’ll manage different parts of our glazing projects and make sure everything runs smoothly. Your knowledge will be key to delivering high-quality results.</p> <h4>Technical review & scope identification</h4> <ul> <li>Review received bid packages including architectural drawings, specification documents, and bid requirements to evaluate project viability and scope compatibility.</li> <li>Identify technical scope related to aluminum systems, steel systems, glass types, and associated hardware.</li> <li>Coordinate with the Bid Coordinator and Bid Manager regarding required documentation (COI, certificates, agreements) and technical clarifications.</li> <li>Analyze project drawings including floor plans, elevations, sections, details, door schedules, hardware schedules, specifications.</li> <li>Identify all relevant aluminum, steel and glazing components required for accurate project evaluation.</li> </ul> <h4>Project filtering</h4> <ul> <li>Act as the primary technical filter for incoming project opportunities.</li> <li>Evaluate project suitability before forwarding approved projects to the estimation team.</li> <li>Maintain and update the bid pipeline and stage in HubSpot to reflect project status and progress.</li> </ul> <h4>RFI and addendums</h4> <ul> <li>Identify missing information, inconsistencies, or technical issues in bid documents.</li> <li>Draft and coordinate formal RFIs to obtain necessary clarifications.</li> <li>Review project addendums and revisions to identify scope changes.</li> <li>Coordinate updates with the estimation team immediately to ensure estimates remain accurate.</li> </ul> <h4>Technical support</h4> <ul> <li>Provide technical support to estimators during the bid preparation process.</li> <li>Assist in modifying estimates based on updated project documentation.</li> <li>Support the team by preparing accurate quantity take-offs and estimates if required.</li> <li>Support the team in reviewing technical feasibility of proposed solutions.</li> <li>Support preparation of bid submission packages. Verify technical documentation accuracy and completeness.</li> </ul> <h4>Bids ownership & coordination</h4> <ul> <li>Own and maintain the bid pipeline within HubSpot; bid stages, deadlines, submission requirements, and project statuses.</li> <li>Ensure all opportunities are properly associated with projects, companies, and contacts within CRM.</li> <li>Maintain visibility and organization of the technical bid pipeline to support estimation workflow efficiency.</li> <li>Coordinate procurement and collection of required bid documents including certificates of insurance (COIs), bonds, licenses, certifications, safety records, compliance documentation.</li> <li>Maintain organized and secure documentation systems.</li> <li>Work closely with the team to ensure all technical clarifications and updates are communicated to the client before submission deadlines.</li> <li>Ensure smooth information flow between the Bid Department and Estimation Team.</li> </ul> <h4>Requirements</h4> <ul> <li>Minimum 2–3 years of experience in construction, engineering, estimation or technical project support.</li> <li>Experience reviewing architectural drawings, specifications, and construction documentation.</li> <li>Experience in aluminum, glass systems, or related construction sectors is an advantage.</li> <li>Experience working with technical drawings, floor plans, elevations, sections, and construction details.</li> <li>Understanding of the basic bid process, bid invitations and proposal requests.</li> <li>Experience managing bid workflows, deadlines, and submission processes.</li> <li>English proficiency at C1 level.</li> <li>Russian language is a plus.</li> <li>Experience or knowledge with take-off software is a plus, such as: <ul> <li>Bluebeam</li> <li>PlanSwift</li> <li>Similar drawing analysis tools</li> </ul> </li> <li>Basic knowledge of CRM or project tracking systems.</li> <li>Proficiency in Google Suite (Docs, Sheets, Slides).</li> </ul> <h4>Professional skills</h4> <ul> <li>Strong ability to interpret architectural drawings and technical specifications.</li> <li>Ability to identify project scope related to aluminum, steel, and glass systems.</li> <li>Ability to analyze bid packages and determine project suitability.</li> <li>Strong coordination skills when working with estimators.</li> <li>Ability to identify missing information or discrepancies in bid documentation.</li> <li>Strong analytical thinking and problem-solving skills.</li> <li>Ability to support preparation of complete and accurate bid packages.</li> </ul> <h4>Benefits</h4> <ul> <li>Fully remote job opportunity.</li> <li>8:30 AM - 5 PM EST (New York time zone).</li> <li>Salary from $1700 to $2000 gross per month.</li> <li>Joining a highly professional and dynamic team.</li> <li>B2B contract.</li> <li>Transparent career growth opportunities with a focus on professional and financial development.</li> </ul></p><p></p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities.</p><p>Provide a day out for the whole family.</p><p>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</p><p>Secure an easy buying process from home to home.</p><p>Act as a highly efficient, and staffed, sales mechanism.</p><p>Show home furnishing solutions full of inspiring home furnishing ideas.</p><p>You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</p><p>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</p><p>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</p><p>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</p><p>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</p><p>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</p><p>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</p><p>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</p><p>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</p><p>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</p><p>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</p><p>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</p><p>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</p><p>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</p><p>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Desired Candidate Profile</strong></p><h2>Functional / Technical Skills</h2><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><h2>Qualifications</h2><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p>Functional / Technical Skills</p><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control. Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers. Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols. Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience. Knowledge of store layout and key store functions to effectively guide customers and answer questions. Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks. Understanding of IKEA customer service standards and tone of voice when interacting with customers and children. Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone. Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance. Ability to identify and respond quickly to customer needs, safety concerns, or operational issues. Understanding of IKEA services and offers to provide basic information and guide customers to the correct department. Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<p><strong>Job Description</strong></p> <p><strong>Position Title:</strong> Operations Officer</p> <p><strong>Job Summary</strong></p> <p>The Operations Officer is responsible for supporting and coordinating the organization’s operational activities to ensure the efficient delivery of humanitarian, relief, and development interventions. The role focuses on operational planning, interdepartmental coordination, emergency response readiness, stakeholder engagement, and ensuring smooth implementation of organizational operations in accordance with established policies, procedures, and strategic objectives.</p> <p><strong>Key Responsibilities</strong></p> <p><strong>Operations Management &amp; Coordination</strong></p> <ul> <li>Coordinate daily operational activities and ensure the effective implementation of organizational plans and priorities.</li> <li>Facilitate coordination between departments to ensure smooth workflow and timely execution of operational activities.</li> <li>Monitor operational performance and identify challenges, bottlenecks, and areas requiring corrective action.</li> <li>Follow up on operational decisions and ensure timely implementation of agreed actions.</li> <li>Support the coordination of humanitarian response, recovery, and development operations as required.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Emergency Preparedness &amp; Response</strong></p> <ul> <li>Support organizational preparedness and contingency planning efforts for emergency situations.</li> <li>Coordinate operational readiness activities and response mechanisms during emergencies and humanitarian crises.</li> <li>Ensure effective communication and coordination among relevant departments during emergency response operations.</li> <li>Monitor developments and emerging needs that may affect operational planning and response activities.</li> </ul> <p><strong>Operational Monitoring &amp; Reporting</strong></p> <ul> <li>Maintain operational records, reports, and documentation related to organizational activities.</li> <li>Prepare operational reports, situation updates, briefings, and management summaries.</li> <li>Monitor implementation progress and provide regular updates to management on operational performance.</li> <li>Contribute to lessons learned exercises and operational reviews.</li> </ul> <p><strong>Stakeholder Coordination &amp; Representation</strong></p> <ul> <li>Coordinate with government entities, humanitarian partners, donors, UN agencies, NGOs, and other stakeholders on operational matters.</li> <li>Participate in coordination meetings, workshops, operational forums, and external engagements.</li> <li>Represent the organization in operational and coordination meetings as assigned.</li> <li>Maintain effective working relationships with internal and external stakeholders.</li> </ul> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Team Support &amp; Capacity Building</strong></p> <ul> <li>Provide guidance and operational support to staff involved in organizational operations.</li> <li>Facilitate knowledge sharing and promote adherence to organizational procedures and operational standards.</li> <li>Coordinate operational training and capacity-building activities when required.</li> </ul> <p><strong>Other Duties</strong></p> <ul> <li>Undertake field visits and duty travel as required to support operational activities, coordination efforts, assessments, and monitoring missions.</li> <li>Perform any other duties related to organizational operations as assigned by the supervisor.</li> </ul> <p><strong>Qualifications</strong></p> <p><strong>Education</strong></p> <ul> <li>Bachelor’s degree in Business Administration, Public Administration, Logistics, Supply Chain Management, International Relations, Development Studies, Social Sciences, or a related field.</li> </ul> <p><strong>Experience</strong></p> <ul> <li>Minimum of 3 years of relevant professional experience in operations, humanitarian response, emergency management, logistics coordination, or organizational administration.</li> <li>Experience coordinating with government entities, donors, humanitarian organizations, and other stakeholders.</li> <li>Experience in operational planning, coordination, and problem-solving within dynamic working environments.</li> <li>Previous experience in humanitarian or relief operations is an advantage.</li> </ul> <p><strong>Skills</strong></p> <ul> <li>Strong operational coordination and organizational skills.</li> <li>Strong problem-solving and decision-making abilities.</li> <li>Ability to manage multiple priorities and work under pressure.</li> <li>Excellent communication and stakeholder engagement skills.</li> <li>Strong reporting and documentation skills.</li> <li>Proficiency in Microsoft Office applications.</li> </ul> <p>&nbsp;</p> <p><strong>Languages</strong></p> <ul> <li>Fluency in Arabic and English (written and spoken).</li> </ul> <p><strong>Contract &amp; Duty Station</strong></p> <ul> <li>Contract duration: One year (renewable subject to performance and funding availability).</li> <li>Duty Station: Amman, Jordan.</li> </ul> <p>&nbsp;</p> <p><strong>Only shortlisted candidates will be contacted.</strong></p> <p >&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p dir="RTL">&nbsp;</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p><p>CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business Understands financial opportunities by surveying restaurant demand. Partners with key individuals in the local community to assess opportunities. Identifies and analyzes competitors. Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action. Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues. Leading Significant Marketing/Public Relations/Media Activities Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable. Supports on-site/off-site public relations opportunities to promote the restaurant. Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies. Serves as the primary point of contact for restaurant events. Participates in local networking activities, which are often off-property, in support of the restaurant. Managing Day-to-Day Restaurant Operations Supervises and manages employees. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Conducts daily "taste panels" to educate, drive sales and create sales goals. Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc. Monitors compliance with all applicable laws and regulations. Monitors adherence to liquor control policies and procedures. Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. Monitors alcohol beverage service for compliance with local laws. Monitors compliance with all food &amp; beverage policies, standards and procedures, including food handling and sanitation standards. Assists servers and hosts on the floor during meal periods and high demand times. Advocates sound financial/business decision making. Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. Fostering an Environment that Creates Exciting and Memorable Guest Experiences Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants.. Addresses guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Verifies corrective action is taken to continuously improve service results. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return). Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing and Conducting Human Resource and Talent Management Activities Actively participates in the hiring process to identify the right talent to support the outlet's concept. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Facilitates the fair and equal treatment of employees. Strives to improve employee retention. Monitors employee attendance of on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>PIPECARE Group is looking for an experienced Debt Collection Specialist to join our team in Amman, Jordan. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years. Industry/sector: Oil &amp; Gas / In Line Inspection services.</p><p>Debt Collection Specialist is responsible for contacting customers to collect outstanding payments, maintaining accurate records of collection activities, negotiating payment plans, and ensuring timely resolution of overdue accounts while maintaining positive customer relationship .</p><p><b>Key Responsibilitie</b>s &amp; Authorities</p><p>Collections Execution:</p><ul><li>Own and manage the full receivables ledger for assigned accounts, from invoice issuance to cash receipt.</li><li>Proactively contact clients to follow up on outstanding invoices, using structured escalation protocols.</li><li>Monitor payment milestones and contractual triggers, coordinating with the Commercial Manager on status.</li><li>Identify and resolve invoice disputes, discrepancies, or acceptance bottlenecks in coordination with Operations and Sales.</li><li>Maintain a live aging report (30/60/90/120+ days) and present weekly to the CFO.</li></ul><p>Commercial &amp; Contractual Coordination:</p><ul><li>Work closely with Commercial Manager to align collection activity with contract milestones, variation orders, and client acceptance status.</li><li>Coordinate with project managers and field teams to accelerate acceptance report submission.</li><li>Track early-payment incentive program (5% discount / 15 days, 2% / 30 days) and communicate eligibility to clients.</li><li>Flag commercially sensitive accounts requiring escalation to senior management or legal.</li></ul><p>Process &amp; Reporting:</p><ul><li>Build and document the Group's debt collection process from scratch: escalation matrix, contact cadence, legal referral thresholds.</li><li>Produce monthly collections report for the CFO with aging analysis, cash forecast, and recovery outlook.</li><li>Liaise with legal counsel where required for pre-litigation or litigation-stage accounts.</li><li>Track DSO by entity, by market, and by client feed into the monthly MIS package.</li></ul><p>Skills/Experience</p><ul><li>6+ years in debt collection, credit control, or AR management.</li><li>Proven track record collecting from government-linked entities, NOCs, or large corporates in the Middle East.</li><li>Arabic (native/fluent) + English (professional), both are mandatory.</li><li>Deep understanding of invoice-to-cash cycle and milestone-based billing.</li><li>Experience building or formalizing a collections process, not just following one.</li><li>Proficiency in Excel and ERP-based AR modules.</li></ul><p>Strong Advantage</p><ul><li>Experience in oilfield services, engineering, or project-based industries.</li><li>Familiarity with KSA, UAE, Iraq, or Egypt collections environments specifically.</li><li>French language skills (for North African market exposure).</li><li>Knowledge of legal enforcement mechanisms across MENA jurisdictions.</li><li>Prior exposure to Dynamics 365, Odoo, or similar ERP.</li><li>Experience working across multiple currencies and legal entities.</li></ul><p>Physical and Mental Requirements:</p><ul><li>Lifting and Carrying: Ability to lift and carry up to 50 pounds.</li><li>Mobility: Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells.</li><li>Communication: Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively.</li><li>Focus and Multitasking: Ability to maintain focus and multitask effectively.</li><li>Safety Equipment: Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments.</li><li>Personal Mobility and Reflexes: Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>6+ years in debt collection, credit control, or AR management.</li><li>Proven track record collecting from government-linked entities, NOCs, or large corporates in the Middle East.</li><li>Arabic (native/fluent) + English (professional), both are mandatory.</li><li>Deep understanding of invoice-to-cash cycle and milestone-based billing.</li><li>Experience building or formalizing a collections process, not just following one.</li><li>Proficiency in Excel and ERP-based AR modules.</li><li>Experience in oilfield services, engineering, or project-based industries.</li><li>Familiarity with KSA, UAE, Iraq, or Egypt collections environments specifically.</li><li>French language skills (for North African market exposure).</li><li>Knowledge of legal enforcement mechanisms across MENA jurisdictions.</li><li>Prior exposure to Dynamics 365, Odoo, or similar ERP.</li><li>Experience working across multiple currencies and legal entities.</li><li>Ability to lift and carry up to 50 pounds.</li><li>Must be able to walk and climb to perform duties, including maneuvering within a refinery or plant environment and accessing elevated platforms via ladders and stairwells.</li><li>Sufficient clarity of speech and hearing, or other communication capabilities, to communicate effectively.</li><li>Ability to maintain focus and multitask effectively.</li><li>Must be able to wear safety equipment as required by the safety department for personal protection, if/where needed in manufacturing environments.</li><li>Sufficient personal mobility and physical reflexes, with or without reasonable accommodations, to perform office duties and travel to off-site locations when necessary.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Day-to-Day Operations</strong> </p> <p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p> <p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p> <p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> </p> <p> <strong>Leading Food and Beverage Team</strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Ensures and maintains the productivity level of employees.</p> <p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p> <p> Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p> <p> Ensures compliance with all applicable laws and regulations.</p> <p> Ensures compliance with food handling and sanitation standards.</p> <p> Ensures staff understands local, state and Federal liquor laws.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> Establishes guidelines so employees understand expectations and parameters.</p> <p> Monitors alcohol beverage service in compliance with local laws.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p> <p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p> <p> Handles guest problems and complaints.</p> <p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p> <p> Ensures corrective action is taken to continuously improve service results.</p> <p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p> <p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities</strong> </p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p> <p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p> <p> Ensures employees receive on-going training to understand guest expectations.</p> <p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Strives to improve service performance.</p> <p> Ensures recognition is taking place across areas of responsibility.</p> <p> </p> <p> <strong>Additional Responsibilities</strong> </p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Analyzes information and evaluating results to choose the best solution and solve problems.</p> <p> Assists servers and hosts on the floor during meal periods and high demand times.</p> <p> Recognizes good quality products and presentations.</p> <p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p> <p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p><p>Managing Day-to-Day Operations</p><p>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p><p>Leading Food and Beverage Team</p><p>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws.</p><p>Ensuring Exceptional Customer Service</p><p>Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</p><p>Managing and Conducting Human Resource Activities</p><p>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concern. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility.</p><p>Additional Responsibilities</p><p>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li><li>OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul><p></p></section>