Food industries engineer Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Environment Consultant / Sr. Consultant – Environment / ESDD Advisory Services</strong><br> <br><strong>Location: Jordan</strong><br> <br> <strong>A typical week will include:</strong><ul><li>Delivering Environmental and Social Due Diligence (ESDD) projects, Lenders Technical Advisory – Environment, Operators Engineer – Environment, ESIA compliance reviews.</li><li>Assessment Environmental and Social Impact Assessments (ESIA) and E&amp;S risks in corporate mergers and acquisitions against Lender standards.</li><li>Engagement with Clients and other stakeholders and providing support and guidance on critical E&amp;S aspects.</li><li>Project manage and author large scale environmental projects including (EIA, SEA, CEMP, environmental emergency response strategies, pollution prevention frameworks).</li><li>An excellent understanding of the EIA processes environmental assessment methods and applicable planning legislation.</li><li>Managing the preparation of EIA, ESIA, ESDD and similar studies, including the technical review of specialist chapters</li><li>Working collaboratively with design and planning teams to ensure environmental considerations.</li><li>A detailed understanding of relevant environmental consenting and licensing requirements.</li><li>Manage project financial performance and meeting profit targets.</li><li>Prepare and manage multi-disciplinary tenders and seek opportunities for new work.</li></ul><br> <strong>We would love to hear from you if you have:</strong><ul><li>BSc and MSc degree qualified in a relevant environmental or engineering discipline.</li><li>Membership of a relevant professional body (i.e. IEMA or equivalent) and preferably chartered status.</li><li>Ability to work across multiple disciplines and a flexible mindset to working.</li><li>Experience in providing technical alternatives and solutions to technical clarifications and design solutions to the clients.</li><li>Significant proofing, editing and report collation experience.</li><li>Excellent written English and verbal communication, presentation and organisational skills.</li><li>Experience of working on multiple projects, simultaneously.</li><li>Robust project management, time management and financial management skills.</li><li>Collaborative mindset and outcome driven working method.</li></ul><br>If you find this job matching your skills and If you are interested please drop your CVs on sayali.kothmire@nesfircroft.com&nbsp;or hit the APPLY button.<br>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil &amp; Gas, Power &amp; Renewables, Chemicals, Construction &amp; Infrastructure, Life Sciences, Mining and&nbsp;Manufacturing&nbsp;sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients. <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The HSE Engineer supports the Company HSE Manager/Project HSE Manager to implement the HSE management system. The role assists in planning, implementation, evaluation and analyzing HSE activities at site to ensure HSE target and objectives are measured and achieved.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Assist in the implementation of and compliance to the Project Health and Safety Management Plan (PHSP)</p><br> <p>and Project HSE Management Programme.</p><br> <p>Arrange, conduct and participates in training sessions, HSE Committee and Coordination Meetings.</p><br> <p>Advise supervisory Staff with regards to accident prevention and improvement related to work methods.</p><br> <p>Assist in leading and supervising HSE officers onsite.</p><br> <p>Monitor the execution of HSE activities on a project to ensure HSE requirements are met as per the project</p><br> <p>HSE plan and HSEMS requirement.</p><br> <p>Ensure that existing hazards, unsafe work conditions and /or practices are identified on a daily basis and</p><br> <p>observation reports are raised and corrective measures are recorded.</p><br> <p>Ensure to address and report violation on daily basis and make necessary recommendations.</p><br> <p>Monitor timely reporting of project HSE performance Ensure achievement of HSE goals on project.</p><br> <p>Ensure that existing hazards, unsafe work conditions and /or practices are identified on a daily basis and</p><br> <p>observation reports are raised and corrective measures are recorded.</p><br> <p>Ensure to address and report violation on daily basis and make necessary recommendations.</p><br> <p>Monitor timely reporting of project HSE performance Ensure achievement of HSE goals on project.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Knowledge of all relevant safety regulations, procedures and instructions. Knowledge in Qatar and International</p><br> <p>Safety Standards. Knowledge in integrated Management System. Strong knowledge of environmental</p><br> <p>regulations, including air, wastewater, and hazardous waste. Knowledge of Chemical Material Management,</p><br> <p>including management of MSDS.Knowledge of pollution prevention and waste minimization initiatives.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Safety Procedures and Compliance L2<br>Safety Management L2<br>Incident Investigations L2<br>Safety Program Development L2<br>Agility<br>Accident Reduction Programs L2<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Engineering or Level 6 Diploma in OHS<br>Diploma in NEBOSH or any Related Technical Certificates<br><br><br><br> </div>

<p>We are looking for a Data Scientist &amp; Data QA Engineer to join our team to ensure the quality, reliability, and performance of our data, AI, and machine learning solutions. This role is ideal for someone who enjoys working with data, solving complex problems, automating quality checks, and improving the reliability of AI-driven products.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Data &amp; QA:</strong> Design and execute data quality checks; validate data for accuracy, completeness, and consistency; perform source-to-target validation and reconciliation; use SQL and Python to investigate anomalies; develop automated testing frameworks; and support regression testing for production data and ML solutions.</li><li><strong>AI &amp; Machine Learning:</strong> Evaluate AI/ML models against business requirements; analyze outputs for inconsistencies; and support testing for model performance, data drift, bias, and reliability alongside Data Scientists and ML Engineers.</li><li><strong>Generative AI, LLM &amp; RAG Validation:</strong> Support the quality of GenAI, LLM, and RAG applications; test responses for accuracy and factuality; identify hallucinations and bias; perform prompt and scenario-based testing; and develop test data for continuous quality monitoring.</li><li><strong>Collaboration:</strong> Partner with Data Scientists, Data, ML, and Software Engineers, and Product teams to define quality standards, test strategies, and acceptance criteria while performing root-cause analysis on defects.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Computer Science, Data Science, Engineering, or a related field.</li><li>Experience in one or more of the following: Data QA, Data Science, Data Engineering, Machine Learning, or AI/ML Testing.</li><li>Strong Python and SQL programming skills.</li><li>Experience with automated testing, preferably PyTest or similar frameworks.</li><li>Solid understanding of data quality concepts and machine learning fundamentals.</li><li>Strong knowledge of prompt engineering and experience designing and evaluating prompts for AI/LLM applications.</li><li>Working knowledge of MCP (Model Context Protocol) servers and how they integrate with AI/LLM applications.</li><li>Experience working with skills files / AI agent configuration and instruction files and understanding how they are used to guide AI workflows.</li><li>Hands-on experience with Claude Code or similar AI-assisted development tools.</li><li>Strong analytical, problem-solving, and communication skills.</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Hands-on experience with Generative AI, LLM applications, RAG architecture, and AI evaluation frameworks such as Ragas, TruLens, or DeepEval .</li><li>Familiarity with LLM platforms such as OpenAI, Anthropic, and Llama , as well as concepts such as data/model drift and bias monitoring.</li><li>Experience with cloud platforms such as AWS, Azure, or GCP and CI/CD processes.</li></ul>

<p><br></p> <p> </p> <p> <strong>About the Role</strong> </p> <p>We are looking for a Data Scientist &amp; Data QA Engineer to join our team to ensure the quality, reliability, and performance of our data, AI, and machine learning solutions. This role is ideal for someone who enjoys working with data, solving complex problems, automating quality checks, and improving the reliability of AI-driven products.</p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li>Data &amp; QA: Design and execute data quality checks; validate data for accuracy, completeness, and consistency; perform source-to-target validation and reconciliation; use SQL and Python to investigate anomalies; develop automated testing frameworks; and support regression testing for production data and ML solutions.</li> <li>AI &amp; Machine Learning: Evaluate AI/ML models against business requirements; analyze outputs for inconsistencies; and support testing for model performance, data drift, bias, and reliability alongside Data Scientists and ML Engineers.</li> <li>Generative AI, LLM &amp; RAG Validation: Support the quality of GenAI, LLM, and RAG applications; test responses for accuracy and factuality; identify hallucinations and bias; perform prompt and scenario-based testing; and develop test data for continuous quality monitoring.</li> <li>Collaboration: Partner with Data Scientists, Data, ML, and Software Engineers, and Product teams to define quality standards, test strategies, and acceptance criteria while performing root-cause analysis on defects.</li> </ul> <p> </p> <p> <strong>Profile Requirements:</strong> </p> <ul> <li>Bachelor's degree in Computer Science, Data Science, Engineering, or a related field.</li> <li>Experience in one or more of the following: Data QA, Data Science, Data Engineering, Machine Learning, or AI/ML Testing.</li> <li>Strong Python and SQL programming skills.</li> <li>Experience with automated testing, preferably PyTest or similar frameworks.</li> <li>Solid understanding of data quality concepts and machine learning fundamentals.</li> <li>Strong knowledge of prompt engineering and experience designing and evaluating prompts for AI/LLM applications.</li> <li>Working knowledge of MCP (Model Context Protocol) servers and how they integrate with AI/LLM applications.</li> <li>Experience working with skills files / AI agent configuration and instruction files and understanding how they are used to guide AI workflows.</li> <li>Hands-on experience with Claude Code or similar AI-assisted development tools.</li> <li>Strong analytical, problem-solving, and communication skills.</li> <li>Preferred Qualifications</li> <li>Hands-on experience with Generative AI, LLM applications, RAG architecture, and AI evaluation frameworks such as <strong>Ragas, TruLens, or DeepEval</strong>.</li> <li>Familiarity with LLM platforms such as <strong>OpenAI, Anthropic, and Llama</strong>, as well as concepts such as data/model drift and bias monitoring.</li> <li>Experience with cloud platforms such as <strong>AWS, Azure, or GCP</strong> and CI/CD processes.</li> </ul> <p> </p> <p><br></p>

<p>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p><p>The Job in a Nutshell We are looking for a Senior Full-Stack Engineer to join the Optimization Team and take ownership of the internal tools we build for Foodics' sales, operations, and support functions. This role is highly hands-on and end-to-end you will own products from idea to production: frontend, backend, infrastructure, and the stakeholder conversations that shape what gets built. You will work as the engineering counterpart to a small, fast-moving team that ships internal systems used directly by the business, often without the luxury of detailed specs or established playbooks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>4+ years of professional full-stack engineering experience with the receipts to back it up production systems you've shipped and supported.</li><li>Strong command of modern JavaScript/TypeScript across the stack: React on the frontend, Node.js/Express (or similar) on the backend.</li><li>Proficiency in SQL and hands-on experience with relational databases, especially PostgreSQL.</li><li>Real, day-to-day fluency with AI coding agents you treat them as production tools, understand their failure modes, and have shipped meaningful work with them.</li><li>Demonstrated ability to deliver complete products end-to-end without waiting for detailed requirements or product specs.</li><li>Comfortable owning infrastructure: deploying to a cloud provider (GCP, AWS, or Azure), managing secrets, and operating production services.</li><li>Strong written and verbal communication in English you will work with non-engineering stakeholders daily.</li><li>High-agency mindset: you close the loop without being asked twice and surface risks early.</li><li>Based in Egypt or Jordan with the legal right to work there.</li></ul><p>Nice to have</p><ul><li>Direct experience deploying and operating on Google Cloud Platform (Cloud Run, Cloud SQL, Secret Manager).</li><li>Familiarity with PostgREST, row-level security, and database-level authorization patterns.</li><li>Experience integrating with Salesforce, Saudi-specific APIs (Wathq, Nafath), or payment platforms.</li><li>Background in SaaS, FinTech, or operations-heavy companies.</li><li>Arabic language skills, for engaging with regional integrations and documentation.</li><li>Open-source contributions or public technical writing.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong><u>About the job</u></strong></p> Royal Jordanian is seeking a <strong>Ground Support Equipment (GSE) Engineer</strong> responsible for supporting the maintenance, monitoring, and reliability of Ground Support Equipment. The role focuses on ensuring equipment availability, troubleshooting technical issues, and coordinating maintenance activities in line with company and manufacturer standards <p>&nbsp;</p> <p><strong><u>Duties &amp; Responsibilities:</u></strong></p> <ul> <li>Monitor the operational and technical status of Ground Support Equipment (GSE) and maintain accurate maintenance records and technical history.</li> <li>Plan, coordinate, and follow up on maintenance activities to ensure maximum equipment availability and minimum downtime.</li> <li>Troubleshoot and diagnose mechanical, electrical, hydraulic, and pneumatic system malfunctions using manufacturer manuals and technical documentation.</li> <li>Monitor GSE fleet repair progress and prepare periodic status reports for equipment under maintenance.</li> <li>Record and track non-routine maintenance activities, deferred repairs, and corrective actions.</li> <li>Review, update, and maintain maintenance tasks, work orders, and technical documentation within the TRAX system.</li> <li>Coordinate with maintenance teams and relevant stakeholders to ensure timely completion of maintenance activities.</li> <li>Prepare spare parts requirements, initiate requisitions, follow up on orders, and support inventory planning activities.</li> <li>Ensure the availability of maintenance tools, service supplies, and materials required for planned and corrective maintenance activities.</li> <li>Conduct Root Cause Analysis (RCA) for recurring equipment failures and recommend corrective actions.</li> <li>Monitor compliance with manufacturer recommendations, maintenance procedures, and Royal Jordanian safety requirements.</li> <li>Support preventive maintenance programs by ensuring the proper selection and use of lubricants, coolants, filters, and other maintenance consumables.</li> <li>Maintain maintenance documentation, service agreements, technical reports, and related records.</li> <li>Support technical training and on-the-job development initiatives for maintenance personnel.</li> <li>Report technical issues, safety concerns, incidents, and operational risks to management as required</li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><strong><u>Knowledge &amp; Skills Required:</u></strong></p> <ul> <li>Strong communication skills in both written and spoken English.</li> <li>Knowledge of maintenance planning, troubleshooting, and repair processes related to Ground Support Equipment.</li> <li>Ability to read and interpret technical manuals, engineering drawings, hydraulic schematics, pneumatic diagrams, and electrical diagrams.</li> <li>Knowledge of spare parts planning, inventory coordination, and maintenance documentation control.</li> <li>Strong analytical, problem-solving, and decision-making skills.</li> <li>Ability to prioritize tasks and coordinate multiple activities in a dynamic operational environment.</li> <li>Strong teamwork and interpersonal skills.</li> </ul> <p><strong><u>Qualifications:</u></strong></p> <ul> <li>Bachelor's degree in mechanical engineering or any related field</li> <li>Minimum of 2 years of relevant experience in maintenance, engineering, or Ground Support Equipment operations</li> </ul> <p>&nbsp;</p> <p><u>Only candidates under consideration will be contacted.</u></p> </div>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><br><p><strong><u>The Role:</u></strong></p><br><br><p>The Arts Manager will implement activities in country delivered through one or both of the Arts global programmes: Arts in Action and Creative Growth.</p><br><br><p>They may work with a small team in country and manage sector partner and stakeholder relationships. They will also build relationships and work closely with their peers in other countries and across the global arts network, often collaborating on global programmes</p><br><br><br><p><strong><u>Main Accountabilities but not limited to the following:</u></strong></p><br><br><p>Sector/subject expertise</p><br><br><ul><li>Uses their own knowledge of the country’s arts and creative industries, intelligence and insight from other sector partners, to support the implementation of&nbsp;global arts programmes that meet the specific needs of the country while also providing value to UK arts and creative industry organisations.&nbsp;&nbsp;&nbsp;</li><li>Through ongoing relationships with Global arts colleagues, builds and maintains good understanding of UK arts and creative industry sector priorities.</li><li>Identifies opportunities for the UK Arts sector to work in and collaborate with peers in country</li></ul><br><p>Leadership &amp; management</p><br><br><ul><li>Provides specialist input and design to help ensure activities under the Arts global programmes are relevant to the Arts and creative industry sectors in country.</li><li>Actively collaborates with colleagues in Arts global teams on programmes.</li><li>Manages Arts activities day-to-day ensuring global standards on programme and contract management are achieved.&nbsp;</li></ul><ul><li>Actively works to mainstream EDI and become anti-racist in our cultures and practices within our organisation and in our programmes. &nbsp;</li></ul><br><p>Strategy and/or planning</p><br><br><ul><li>Contributes to planning process for country arts portfolio within region</li><li>Develops and nurtures internal relationships to ensure strategic objectives are aligned, understood and achieved</li><li>Considers the role of digital products, services and channels in optimising the impact and sustainability of the portfolio, working with regional marketing and digital colleagues.</li></ul><br><p>Relationship &amp; Stakeholders</p><br><br><ul><li>Maintains partner relationships relevant to the Arts, and wider cultural sectors, to maintain a strong understanding of relevant themes and issues in the arts and creative industries.</li><li>Builds and maintains a broad, diverse and dynamic network of key creative and cultural sector representatives in country.</li></ul><br><p>Brand and market positioning</p><br><br><ul><li>Promotes the diversity of the UK arts and creative industries sector in country</li><li>Ensures British Council’s value proposition and support to the UK arts sector in country is clear and communicated and that our reputation for quality and as a valued not-for-profit partner remains high and contributes to our mission.</li><li>Contributes to the development of internal and external communications materials to highlight impactful stories from the country Arts portfolio</li></ul><br><p>Programme management</p><br><br><ul><li>Manages finances of small projects and activities in the Arts portfolio and will flag up issues promptly</li><li>Manages issues with internal and external partners and stakeholders and escalates them when necessary</li><li>Holds delivery partners, team members and consultants to account for agreed deliverables</li></ul><br><p><strong><u>Role specific knowledge and experience: </u></strong></p><br><br><p><strong><u>Essential:</u></strong></p><br><br><ul><li>Good knowledge and understanding of current trends and practices&nbsp;in at least one sector of the arts and creative industries in the country</li><li>Experience of working on&nbsp;national arts/ creative industry projects&nbsp;</li></ul><p><strong>+Language Requirements:</strong> The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.</p><br><br><br><p><strong><u>Desirable:</u></strong></p><br><br><ul><li>Understanding and appreciation of current arts trends and practices in&nbsp;the UK&nbsp;</li><li>Experience of working on&nbsp;international arts projects&nbsp;&nbsp;</li></ul><br><p><strong><em>Closing Date:</em></strong><em>&nbsp;&nbsp; Applications will close on<strong> 12 August 2026 </strong>at 21:59 UK Time</em></p><br><br><p><em>You must have the legal right to work in<strong> Jordan</strong> at the time of application.</em></p><br><br><p><strong><u>Important Information:</u></strong></p><br><br><ul><li><strong>Business unit:</strong> Cultural Engagement</li><li><strong>Pay Band:</strong> 6</li><li><strong>Gross salary: </strong>JOD 1 002</li><li><strong>Country/Location:</strong> Amman, Jordan</li><li><strong>Contract Type: </strong>Two (2) Years Fixed Term</li></ul><p><strong><u>Requirements:</u></strong></p><br><br><p>Please note that candidates must have the pre-existing, legal right to work in Jordan.</p><br><br><p>Mobility / relocation / visa sponsoring support will not be provided.</p><br><br><p>British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service.&nbsp; This may not be appropriate for all roles but can be explored at interview.</p><br><br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><b>Job Summary</b></u> <br></span><p>The Senior Procurement Engineer is responsible for the procurement or purchasing of technical goods and services of operation. Evaluates new and existing suppliers and negotiate purchase agreements with them. This position ensures that purchased goods and services are delivered in a timely manner.</p><br> <br><br><u><b>Job Responsibilities 1</b></u> <br><p>Develop and implement procurement strategies to support project objectives, cost targets, and quality requirements.</p><br> <p>Collaborate with project managers, engineers, and stakeholders to understand project specifications and procurement needs.</p><br> <p>Source and evaluate potential suppliers, conducting market research and supplier assessments to identify qualified vendors.</p><br> <p>Negotiate contracts, terms, and pricing agreements with suppliers to achieve cost savings and ensure delivery of quality materials and equipment.</p><br> <p>Review technical specifications and drawings to ensure alignment with project requirements and engineering standards.</p><br> <p>Manage the procurement process from requisition to delivery, including issuing purchase orders, tracking shipments, and resolving delivery issues.</p><br> <p>Monitor supplier performance, conducting regular audits and evaluations to assess compliance with contract terms and quality standards.</p><br> <p>Identify opportunities for process improvements and cost savings in procurement operations, implementing best practices and efficiency measures.</p><br> <p>Provide guidance and support to junior procurement staff, mentoring them on procurement processes, supplier management, and negotiation tactics.</p><br> <p>Maintain accurate procurement records and documentation, ensuring compliance with organizational policies, procedures, and regulatory requirements.</p><br> <p>Support the implementation of HSE initiatives, participate in safety awareness activities, and contribute to incident reporting and resolution in alignment with company and IMS policies</p><br> <br><br><u><b>Job Responsibilities 2</b></u> <br><br><b>Additional Responsibilities 3</b> <br><br><u><b>Job Knowledge &amp; Skills</b></u> <br><p>Proficiency in procurement processes, including sourcing, bidding, and contract negotiation, to effectively manage procurement activities.</p><br> <p>Strong technical knowledge and understanding of engineering principles to assess technical specifications and ensure alignment with project requirements.</p><br> <p>Excellent analytical abilities to evaluate supplier proposals, conduct cost analysis, and identify opportunities for cost savings.</p><br> <p>Negotiation skills to secure favorable terms, pricing, and delivery schedules with suppliers while maintaining quality standards.</p><br> <p>Communication and interpersonal skills to collaborate with cross-functional teams, vendors, and stakeholders and effectively convey technical requirements and project objectives.</p><br> <p>ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.</p><br><br><br><u><b>Job Experience</b></u> <br><p>Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus</p><br><br><br><u><b>Competencies</b></u> <br>Resilience<br>AI Fluency<br>Quality<br>Leadership<br>Purchasing Procedures L3<br>Materials Management L3<br>Material Forecasting L3<br>E-Procurement Tools L3<br>Agility<br>Purchasing Benchmarking L3<br><br><br><u><b>Education</b></u> <br>Bachelor's Degree in Engineering<br>Professional Qualification in Supply Chain/Logistics related course or any Related Technical Certificates<br><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About the Job:</b></p> <p>The Pricing Engineer is responsible for monitoring and optimizing pricing strategies to maximize revenue and maintain market competitiveness. The role includes analyzing competitors' fares, ensuring pricing accuracy, evaluating pricing proposals, and collaborating with sales and distribution teams to support revenue and market-share objectives.</p> <p><b>&nbsp;</b></p> <p><b>Main duties:</b></p> <ul> <li><span>Monitoring competition by collecting competitive information including pricing, ongoing promotions, and exclusive fares. Monitor new and emerging competitors. Evaluate and report competitive threats from existing and new players periodically aimed at retaining market share and optimizing revenue.</span></li> <li><span>Updating Fares by maintaining pricing competitiveness and updating fares on the day-to-day basis based on agreed and defined strategy.</span></li> <li><span>Maintaining price accuracy by monitoring price accuracy along the customer journey and ensure the displayed pricing is aligned with the setting. Identify and investigate root causes of pricing inaccuracies.</span></li> <li><span>Updating the product price component such as fuel surcharge, fare rules and conditions such as Min, Max, Advance Purchase …etc., and work closely with the distribution team to ensure it is always updated.</span></li> <li><span>Ensuring that area managers, local sales offices and revenue accounting are familiar with commercial Pricing policies and procedures.</span></li> <li><span>Performing comprehensive evaluation and analysis of all online fare proposals received from various Area Mangers, local sales managers and general sales agents and approve, disapprove or negotiate and recommend appropriate action according to pricing authorization.</span></li> <li><span>Evaluating productivity based on performance criteria, including anticipated market share, issue approvals or recommendations for appropriate actions.</span></li> <li><span>Developing other competitive and marketable pricing products, promotion offers, etc., which support revenue/yield objectives and convey the merits and unique selling points of such products to the local sales offices.</span></li> <li><span>Collaborating with the local sales offices and pricing distribution, investigate and establish optimum distribution strategy of each POS using GDS,” private GDS” facilities, “Online” booking facilities, email, paper distribution etc.</span></li> <li><span>Evaluating market trends regularly in addition to assessing competitor's behavior, performance of past initiatives and offer proactive recommendations as to pricing actions aimed at supporting local sales office revenue target</span><span>.</span></li> </ul> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul> <li><span>Strong analytical and quantitative skills with advanced problem-solving abilities.</span></li> <li><span>Excellent written and verbal communication skills, with the ability to present insights clearly to both technical and non-technical stakeholders.</span></li> <li><span>Strong strategic and commercial thinking mindset.</span></li> <li><span>Ability to interpret complex datasets and translate findings into actionable commercial recommendations.</span></li> <li><span>Ability to work under pressure in a fast-paced airline environment, including availability during holidays and weekends when required.</span></li> <li><span>Advanced proficiency in Microsoft Excel and business intelligence tools (such as Power BI or Tableau); SQL knowledge is an advantage.</span></li> <li><span>Solid understanding of forecasting techniques, demand curves, and data visualization principles.</span></li> </ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Backend Specialist is a skilled software engineer with deep expertise in .<br>NET Core development, system integration, and API design.<br> This role is critical to building and maintaining robust backend services that power digital platforms across the organization.<br> The candidate will be responsible for the design, implementation, and optimization of APIs, microservices, and database-driven features, as well as integration with internal and external systems.<br> This position requires strong technical judgment, experience in deploying applications to Linux and Windows environments, and a collaborative mindset to work with cross-functional teams in a high-availability, security-focused environment.<br> Key Responsibilities: Design and implement high-performance, secure RESTful APIs using C# .<br>NET Core. Apply modern design patterns (e.<br>g., dependency injection, repository pattern) to ensure scalable and maintainable backend services.<br> Build microservices and reusable components in support of business and platform needs.<br> Integrate backend systems with internal services, third-party platforms, and external APIs.<br> Implement and manage enterprise application integrations using API gateways, service buses, or messaging systems.<br> Ensure secure authentication and authorization flows (OAuth2, JWT, SAML).<br> Develop and maintain relational databases (mainly, Oracle), including complex queries, stored procedures, indexing, and optimization.<br> Ensure proper data modeling, access layer design, and transaction management.<br> Develop and maintain unit tests, integration tests, and automated validation pipelines.<br> Monitor, debug, and optimize backend services for performance, reliability, and security.<br> Work closely with frontend developers, QA, product managers, and business stakeholders.<br> Translate business needs into technical specifications and robust backend architectures.<br> Produce clear technical documentation for APIs, services, and data flows Bachelor’s degree in computer science, Software Engineering, or a related discipline.<br> 5–7 years of hands-on experience in backend software development Strong command of .<br>NET Core, API development, and object-oriented programming.<br> Proven experience with relational databases and data-driven applications.<br> Hands-on experience deploying and managing applications on Linux and Windows servers.<br> Professions in software principles, such as STRONG, DRY and others.<br> Preferred Skills In addition to professions in .<br>NET core, it will be beneficial knowledge and experience in old technologies in order to participate in supporting and migrating old technologies, such as SOAP, web forms, and MVC.<br> Familiarity with enterprise level architectures.<br> Exposure to fintech or regulated industry standards including data protection and audit compliance.<br> Strong debugging, optimization, and performance-tuning skills.<br> Ability to handle complex integration projects independently and mentor junior developers when needed.<br> Work Conditions Work Conditions Hybrid or in-office as per company policy.<br> May require occasional after-hours support for critical deployments or incidents.<br> Paced environment with opportunities to contribute to platform architecture and technical decision-making.<br></span> </div>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications to support decision-makers across workforce development, economic competitiveness and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Soholat is a marketing agency delivering digital marketing, creative, content, SEO, and performance marketing services for clients across a range of industries.<br> We are looking for an SEO Specialist to help strengthen organic visibility, improve website performance, and support client growth through thoughtful, data-informed SEO work.<br> In this role, you will play a hands-on part in shaping and executing SEO initiatives for client accounts.<br> You will work across technical and content-focused SEO, turning analysis into clear recommendations and helping clients understand the impact of the work.<br> This is a strong fit for someone who enjoys combining problem-solving, collaboration, and performance-focused thinking in a fast-moving agency environment.<br> Responsibilities Perform technical SEO audits and coordinate fixes with developers.<br> Conduct keyword research and apply insights to optimization opportunities.<br> Drive on-page optimization efforts and support content strategy planning.<br> Contribute to local SEO and broader content planning initiatives.<br> Track SEO performance and prepare reporting that highlights progress and opportunities.<br> Required Qualifications 2+ years of hands-on SEO experience in an agency environment.<br> Experience with technical SEO, including crawling, indexing, and site architecture.<br> Proficiency with Google Search Console, GA4, and SEO audit tools.<br> Experience with keyword research, on-page optimization, content strategy, and content planning.<br> Experience with local SEO and performance reporting.<br> Experience collaborating with developers on SEO recommendations and explaining those recommendations clearly to non-technical stakeholders.<br> Experience working within the Saudi market.<br> Native proficiency in Arabic and good proficiency in English.<br></span> </div>