Interior Designer Jobs - Irbid Jordan

<p>We are seeking a dynamic and results-driven Supervisor, Quality &amp; Training to lead and enhance quality assurance and training functions within a fast-paced Customer Experience environment in the content moderation industry. This role is responsible for driving performance excellence by ensuring consistent delivery of high-quality moderation standards, effective learning programs, and continuous improvement initiatives. The ideal candidate will oversee quality frameworks, coach and develop teams, and design impactful training strategies aligned with operational goals and client expectations. By leveraging data insights, this role plays a key part in identifying performance gaps, improving CSAT outcomes, and strengthening operational consistency across all levels. This position requires a strong leader with a passion for people development, attention to detail, and the ability to balance quality rigor with operational efficiency in a high-volume, policy-driven environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s Degree in any related field 5+ years of relevant Contact Center experience. 3+ years of Quality / Assurance experience. Proven experience in Quality and Training Management. Strong experience in team and performance management. Strong KPI, data analysis, and performance management capabilities. Proven track record in process improvement and operational performance improvement. Demonstrated coaching, leadership, and supervisory experience. Strong communication and stakeholder management skills. Strong understanding of compliance, quality standards, and documentation. Able to work all days of the week Able to reallocate at IRBID site </p>

<p>Responsibilities</p><ul><li>Manage and follow up on Non-Performing Loans (NPLs) and overdue loan accounts.</li><li>Handle loan collection and recovery activities, including challenging and high-risk cases.</li><li>Develop and implement effective collection and recovery strategies.</li><li>Conduct legal and administrative follow-up on delinquent and defaulted loans.</li><li>Negotiate with customers regarding repayment plans, settlements, and debt restructuring.</li><li>Follow up on legal cases and coordinate with relevant legal and internal departments when required.</li><li>Monitor collection progress and ensure the achievement of collection and recovery targets.</li><li>Maintain accurate records and documentation related to loan collection and recovery cases.</li><li>Handle difficult customer situations professionally while working toward successful recovery.</li><li>Identify potential risks and recommend appropriate recovery and settlement solutions.</li><li>Ensure all collection activities comply with internal policies, procedures, and applicable regulations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Qualifications</p><ul><li>Bachelor s degree in Law is mandatory.</li><li>3 5 years of relevant experience in Non-Performing Loans, Loan Collection, Debt Collection, or Loan Recovery.</li><li>Previous experience in the banking or financing industry is required.</li><li>Candidates must be based in Irbid.</li><li>Strong hands-on experience handling challenging, complex, and high-risk collection cases.</li><li>Strong knowledge of loan recovery, collection procedures, legal follow-up, and debt settlement.</li><li>Strong practical market experience with a proven track record in the field.</li><li>Strong negotiation, communication, problem-solving, and follow-up skills.</li><li>Ability to work under pressure and handle demanding collection cases.</li></ul><p>Required Skills</p><ul><li>Finance</li><li>Core Banking</li></ul><p>Job Details</p><ul><li>Location Irbid - Jordan</li><li>Industry Accounting &amp; Finance</li><li>Job Type Full-Time</li><li>Degree Bachelor</li><li>Experience 3- 5</li><li>Nationality Unspecified</li></ul>