Legal adviser in Jordan

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Generate prompts that challenge AI;</li> <li>Evaluate AI-generated solutions for correctness, assumptions, and logic;</li> <li>Improve AI reasoning to align with first principles and accepted standards;</li> <li>Apply structured scoring criteria to assess multi-step problem solving.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for legal consultants, attorneys with experience in US law open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in law (Bachelor, J.D., LLM, FLLM) within the US context</li> <li>2+ years of legal practice experience within US jurisdiction</li> <li>Strong written English (C1/C2)</li> <li>Stable internet connection</li> </ul> <h4>How it works</h4> <p>Apply     Pass qualification(s)     Join a project     Complete tasks     Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $44 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Generate prompts that challenge AI;</li> <li>Evaluate AI-generated solutions for correctness, assumptions, and logic;</li> <li>Improve AI reasoning to align with first principles and accepted standards;</li> <li>Apply structured scoring criteria to assess multi-step problem solving.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for legal consultants, attorneys with experience in US law open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in law (Bachelor, J.D., LLM, FLLM) within the US context</li> <li>2+ years of legal practice experience within US jurisdiction</li> <li>Strong written English (C1/C2)</li> <li>Stable internet connection</li> </ul> <h4>How it works</h4> <p>Apply     Pass qualification(s)     Join a project     Complete tasks     Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $44 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p>&nbsp;</p> <p><strong>JOB DESCRIPTION</strong></p> <p><strong>Legal and Contractual Affairs Specialist</strong></p> <p >&nbsp;</p> <p><strong>Job Title: </strong>Legal and Contractual Affairs Specialist</p> <p><strong>Report to</strong>: MCPMU Director (technical direction); WGA Human Resources and Administrative Manager (administrative and contractual)</p> <p><strong>Program</strong>: Jordan Water Governance Activity (WGA)</p> <p><strong>Location</strong>: Management Contract Performance Management Unit (MCPMU)</p> <p >&nbsp;&nbsp;&nbsp;&nbsp; Water Authority of Jordan (WAJ) - Amman, Jordan.</p> <p><strong>Position type</strong>: Full-Time Local Professional</p> <p><strong>Duration</strong>: Fixed-term through December 31, 2026</p> <p>&nbsp;</p> <p><strong>BACKGROUND&nbsp;</strong></p> <p>The&nbsp;Water Governance Activity (WGA)&nbsp;program is a multi-year project funded by USG, which&nbsp;aims to support the GOJ in achieving measurable improvements and greater sustainability of the water sector by providing technical assistance to strengthen strategic planning, financial sustainability, policy development, data-driven decision-making, and capacity-building efforts to enhance utility performance.&nbsp;In addition, to increase accountable, sustainable water sector management and governance by supporting and strengthening the National Conveyor Project's Project Management Unit, strategic planning, financial management, policy development and implementation, and capacity-building efforts.&nbsp;</p> <p>The Water Authority of Jordan (WAJ) has entered into a Management Contract (MC) for the Yarmouk Water Company (YWC) to improve the efficiency, performance, and sustainability of water and wastewater services in the Yarmouk service area. The Management Contract Performance Management Unit (MCPMU) is established to act as WAJ’s institutional mechanism to safeguard public interests, ensure accountability of the Management Contractor, and support successful implementation of the Management Contract throughout its duration.</p> <p>&nbsp;</p> <p><strong>JOB SUMMARY</strong></p> <p>The Legal and Contractual Affairs Specialist serves as the MCPMU’s in-house legal and contractual resource for the Management Contract for the Yarmouk Water Company (YWC). The position supports WAJ in safeguarding its legal and contractual interests by reviewing the Management Contractor’s deliverables and submissions, monitoring compliance with the Management Contract, Assignment Agreement, Articles of Association, and related legal documents, advising the MCPMU Director and WAJ leadership on contract interpretation, compliance, and governance matters, and supporting the management of claims, disputes, and contractual remedies. The Specialist works under the day-to-day technical direction of the MCPMU Director as an embedded member of the MCPMU, with administrative and contractual reporting to the WGA project.</p> <p>&nbsp;</p> <p><strong>DUTIES AND RESPONSIBILITIES:</strong></p> <p>The incumbent’s main responsibilities include, but are not limited to:</p> <ul> <li>Review the Management Contractor’s deliverables from a legal and contractual perspective.</li> <li>Conduct an initial comprehensive legal review of the Management Contract, Assignment Agreement, Articles of Association, and related legal documents, and establish a compliance monitoring checklist for use by the MCPMU.</li> <li>Identify legal and contractual risks, develop and maintain a legal and contractual risk register, and recommend appropriate mitigation measures.</li> <li>Prepare periodic progress reports on legal and contractual matters, and an end-of-service report summarizing the status of outstanding issues and recommendations for follow-up by the MCPMU and WAJ.</li> <li>Monitor compliance with the Management Contract, Assignment Agreement, Articles of Association, and related legal documents.</li> <li>Provide legal advice to the MCPMU and WAJ on contract interpretation, compliance, and governance matters.</li> <li>Review contractual correspondence, notices, claims, variations, and legal submissions related to the Management Contract.</li> <li>Support the assessment of non-compliance events, disputes, and available contractual remedies.</li> <li>Prepare legal opinions, reports, and recommendations for the MCPMU Director and WAJ leadership.</li> <li>Support negotiations and dispute resolution processes related to the Management Contract.</li> <li>Liaise with external legal counsel and relevant stakeholders, as required.</li> <li>Assist the PPP Unit in the legal preparation, structuring, and procurement of PPP projects, as requested.</li> <li>Ensure that all monitoring activities comply with applicable laws, regulations, and contractual obligations.</li> <li>Perform other legal and contractual tasks as assigned by the MCPMU Director and WGA direct supervisor.</li> </ul> <p><strong>KNOWLEDGE, SKILLS, AND ABILITIES</strong></p> <ul> <li>Strong understanding of the public sector regulatory and institutional framework governing water and wastewater services.</li> <li>Strong analytical and reporting skills.</li> <li>Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint).</li> <li>Strong coordination and communication skills, with the ability to engage effectively with the Management Contractor, WAJ departments, YWC staff, and external stakeholders. </li> <li>Full professional proficiency in Arabic and English (spoken and written), including legal drafting in both languages.</li> <li>High level of integrity and discretion in handling sensitive legal, contractual, and commercial information.</li> </ul> <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor’s degree in law; an advanced degree or specialization in contract, commercial, or administrative law is an advantage.</li> <li>Relevant legal experience, including advising on contracts, preferably within the public sector, utilities, or infrastructure projects.</li> <li>Strong knowledge of Jordanian contract, administrative, and commercial law, and of the legal and regulatory framework governing the water sector and public utilities.</li> <li>Proven ability to review, interpret, and advise on complex contractual arrangements, including performance-based and management contracts, with a sound understanding of claims management and dispute resolution mechanisms.</li> <li>Demonstrated experience with management contracts, PPP arrangements, or other performance-based contractual frameworks is preferred; experience with donor-funded projects is an asset.</li> </ul> <p>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</p> <p>Chemonics is committed to the goal of equal employment opportunity. Chemonics recruits, hires, trains, and promotes people in all job titles without regard to race, color, religion, age, national origin, disability, sex, sexual orientation, gender or gender identity, or any other category specified by labor laws. All employment decisions will be consistent with the principle of equal employment opportunity. All personnel actions such as compensation, benefits, transfers, layoffs, return from layoff, company sponsored training, education, tuition assistance, social and recreational programs will be administered without regard to race, color, religion, age, national origin, disability, sex, sexual orientation, gender or gender identity, or any other category specified by local labor laws.</p> <p>&nbsp;</p>

<p><h4>About the role</h4> <p>Müller's Solutions is looking for a senior SAP Supply Chain and Procurement consultant to own the Source-to-Pay and inventory management workstream on a S/4HANA Cloud Public Edition implementation for a major trading group in the Kingdom of Saudi Arabia. This is a broad, senior generalist role — you will be the single specialist covering procurement, supplier management, and core inventory processes across 4 legal entities.</p> <p>You will work primarily offshore, joining the client onsite in Riyadh for key Fit-to-Standard workshops, UAT, and go-live. You'll partner closely with the Finance and Integration workstreams, since procurement processes touch both heavily in this engagement.</p> <h4>What you'll own</h4> <ul> <li>Fit-to-Standard workshops covering procurement and inventory processes, translating client requirements into standard S/4HANA Cloud configuration.</li> <li>End-to-end configuration of purchase requisitions, purchase orders, and goods receipt workflows.</li> <li>Supplier master data setup, purchasing contracts, and supplier evaluation and performance monitoring.</li> <li>Core inventory and stock management configuration across all 4 legal entities.</li> <li>The integration design touchpoints between Procurement (MM) and Finance (FI), working closely with the Finance Lead.</li> <li>Data migration scope for vendor master records and open purchase orders, in coordination with the Data Migration Consultant.</li> <li>End-user training delivery for procurement and inventory users during the Deploy phase.</li> </ul> <h4>Requirements</h4> <ul> <li>5+ years of SAP MM / Supply Chain consulting experience, with at least one full-cycle implementation as lead consultant.</li> <li>Hands-on configuration experience in SAP S/4HANA Cloud Public Edition procurement processes.</li> <li>Strong, demonstrable knowledge of the full Source-to-Pay process — from requisition through invoice settlement.</li> <li>Practical experience with basic warehouse and inventory management configuration.</li> <li>Comfort working independently across a broad scope, without a large team of specialists to lean on.</li> <li>Solid understanding of MM-FI integration points: goods receipt, invoice verification, accruals.</li> </ul> <h4>Preferred</h4> <ul> <li>Prior project experience in the KSA market, with familiarity around local procurement and supplier practices.</li> <li>Exposure to intercompany stock transfer and subcontracting processes.</li> <li>Working knowledge of Arabic, written or spoken.</li> <li>Experience in trading, distribution, or bulk commodities client environments.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What we are looking for: We are seeking an experienced Global Shelter &amp; Settlements (S&amp;S) Adviser to support NRC's programmes across the MENA region . In this role, you will provide strategic and technical leadership to Country Offices and Regional Offices, ensuring that high-quality Shelter &amp; Settlements strategies, systems, policies, tools, and practices are effectively developed and implemented. You will work closely with S&amp;S Specialists, Programme Development Managers, and Heads of Programme to strengthen programme quality, drive technical excellence, and support the delivery of impactful humanitarian responses. As the Global S&amp;S Adviser, you will play a key role in programme development by contributing to regional and country-level proposal design, identifying funding opportunities, and ensuring compliance with donor requirements. You will provide technical oversight, advisory support, and capacity strengthening to Country Office teams within your area of expertise. In addition, you may serve as the focal point for a specific region and/or technical area within the global S&amp;S team, providing guidance and support to fellow advisers while contributing to broader global initiatives and organisational learning. The Global S&amp;S team operates within NRC's technical matrix structure, collaborating closely with technical and operational colleagues across Country Offices, Regional Offices, and the Global Programme function. As part of a team of global advisers, you will maintain a technical relationship with country-based S&amp;S specialists and regional programme teams, helping to shape global policy, strategy, and technical direction. Success in this role requires a collaborative approach, strong stakeholder engagement, and a commitment to fostering innovation and shared learning across NRC. What you will do: Policy, Strategy and programme development • Responsible for ensuring compliance and adherence to NRC policies, guidance and procedures in relation to the S&amp;S area while contributing to the development of policies, strategies, tools and new approaches with a focus on innovation and piloting. • Responsible for supporting the development of country/regional core competence strategies and implementation plans in line with global policies and global and regional strategies. • Work within the Global Programme Section to contribute to specific areas of innovation and development, including piloting and learning from experiences at the country office and regional level. • Contribute to the resource mobilization and fundraising for country, multi-country and regional programme development related to S&amp;S. Technical development, support, and capacity building • Technical supervision of Country and Regional Office Specialists and Programme Development Managers, including providing strategic advice, technical support, capacity building, staff training, and contributing to recruitment. • Ensure that S&amp;S based programming approaches contribute to integrated response and analysis. • Contribute to the NRC global development of the S&amp;S, through collaborative working with and contribution to the NRC Global S&amp;S development, and by sharing learning and expertise with the Global level and Regional and Country Offices. • Facilitate and stimulate an environment conducive to innovation. Keep informed on innovation insights and analysis of relevance to S&amp;S. Ensure this knowledge is integrated into the systems and culture of the organisation at country and regional levels. Quality standards, data analysis and MEL • Provide strategic advice, technical support, and capacity building to Country and Regional Offices to ensure quality programming of core competencies, including Safe and Inclusive Programming. • Lead the institutionalization, roll-out, and capacity building of sector-specific MEL tools at Country Offices, ensuring effective planning, implementation, and data utilization. • Support and monitor compliance with the Response Policy and ensure quality oversight of core competency-related MEL, including data quality checks, Theory of Change reviews, and sign-off on evaluations and research. • Promote and document learning activities, contributing to strategic evaluations and research, and disseminating sector-specific learning and good practices at all levels, including direct support to Country Offices. Networking, representation and relationships • Responsible for identification, development and maintenance of relationships with relevant stakeholders (e.g., donors, Clusters/Working Groups, UN agencies, NGOs, research- and educational institutions, private sector) related to programmes in general and more specifically as related to NRC s Core Competencies. • Work in partnership with the regional and country office advocacy leads to identify and develop regional advocacy issues related to the core competence. Please download the detailed job description to learn more about this position.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What you will bring: • Minimum 6 years of relevant professional experience in a similar position within the humanitarian field or similar. • In-depth knowledge of and experience with NRC s specialised areas of expertise • Proven experience in programme quality and strategic approaches to programme development. • Experience of developing practical tools and resources. • Experience of programme quality assessments, programme development and delivery. • Experience of delivering learning and development as part of quality improvement and capacity building. • Experience from different countries from across more than one NRC region. • Extensive experience in programming in complex and volatile contexts. • Willingness to travel to high-risk COs (including area offices and field offices). • Willingness to keep HEAT training valid. • Fluency in English, both written and verbal. Knowledge of French, Spanish or Arabic is considered an advantage. • Understanding of and commitment to organisational learning, and the role and contribution of Monitoring, Evaluation and Learning to quality management and development. • Understanding of, and commitment to working collaboratively with technical and operational colleagues within a matrix structure, including capacity building. • Understanding and experience of the specific demands of S&amp;S within (named Region, Country) contexts. • Understanding of and commitment to integrated response approaches.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>What we are looking for: We are seeking an experienced Global Shelter &amp; Settlements (S&amp;S) Adviser to support NRC's programmes across the MENA region . In this role, you will provide strategic and technical leadership to Country Offices and Regional Offices, ensuring that high-quality Shelter &amp; Settlements strategies, systems, policies, tools, and practices are effectively developed and implemented. You will work closely with S&amp;S Specialists, Programme Development Managers, and Heads of Programme to strengthen programme quality, drive technical excellence, and support the delivery of impactful humanitarian responses. As the Global S&amp;S Adviser, you will play a key role in programme development by contributing to regional and country-level proposal design, identifying funding opportunities, and ensuring compliance with donor requirements. You will provide technical oversight, advisory support, and capacity strengthening to Country Office teams within your area of expertise. In addition, you may serve as the focal point for a specific region and/or technical area within the global S&amp;S team, providing guidance and support to fellow advisers while contributing to broader global initiatives and organisational learning. The Global S&amp;S team operates within NRC's technical matrix structure, collaborating closely with technical and operational colleagues across Country Offices, Regional Offices, and the Global Programme function. As part of a team of global advisers, you will maintain a technical relationship with country-based S&amp;S specialists and regional programme teams, helping to shape global policy, strategy, and technical direction. Success in this role requires a collaborative approach, strong stakeholder engagement, and a commitment to fostering innovation and shared learning across NRC. What you will do: Policy, Strategy and programme development Responsible for ensuring compliance and adherence to NRC policies, guidance and procedures in relation to the S&amp;S area while contributing to the development of policies, strategies, tools and new approaches with a focus on innovation and piloting. Responsible for supporting the development of country/regional core competence strategies and implementation plans in line with global policies and global and regional strategies. Work within the Global Programme Section to contribute to specific areas of innovation and development, including piloting and learning from experiences at the country office and regional level. Contribute to the resource mobilization and fundraising for country, multi-country and regional programme development related to S&amp;S. Technical development, support, and capacity building Technical supervision of Country and Regional Office Specialists and Programme Development Managers, including providing strategic advice, technical support, capacity building, staff training, and contributing to recruitment. Ensure that S&amp;S based programming approaches contribute to integrated response and analysis. Contribute to the NRC global development of the S&amp;S, through collaborative working with and contribution to the NRC Global S&amp;S development, and by sharing learning and expertise with the Global level and Regional and Country Offices. Facilitate and stimulate an environment conducive to innovation. Keep informed on innovation insights and analysis of relevance to S&amp;S. Ensure this knowledge is integrated into the systems and culture of the organisation at country and regional levels. Quality standards, data analysis and MEL Provide strategic advice, technical support, and capacity building to Country and Regional Offices to ensure quality programming of core competencies, including Safe and Inclusive Programming. Lead the institutionalization, roll-out, and capacity building of sector-specific MEL tools at Country Offices, ensuring effective planning, implementation, and data utilization. Support and monitor compliance with the Response Policy and ensure quality oversight of core competency-related MEL, including data quality checks, Theory of Change reviews, and sign-off on evaluations and research. Promote and document learning activities, contributing to strategic evaluations and research, and disseminating sector-specific learning and good practices at all levels, including direct support to Country Offices. Networking, representation and relationships Responsible for identification, development and maintenance of relationships with relevant stakeholders (e.g., donors, Clusters/Working Groups, UN agencies, NGOs, research- and educational institutions, private sector) related to programmes in general and more specifically as related to NRC s Core Competencies. Work in partnership with the regional and country office advocacy leads to identify and develop regional advocacy issues related to the core competence. Please download the detailed job description to learn more about this position. What you will bring: Minimum 6 years of relevant professional experience in a similar position within the humanitarian field or similar. In-depth knowledge of and experience with NRC s specialised areas of expertise Proven experience in programme quality and strategic approaches to programme development. Experience of developing practical tools and resources. Experience of programme quality assessments, programme development and delivery. Experience of delivering learning and development as part of quality improvement and capacity building. Experience from different countries from across more than one NRC region. Extensive experience in programming in complex and volatile contexts. Willingness to travel to high-risk COs (including area offices and field offices). Willingness to keep HEAT training valid. Fluency in English, both written and verbal. Knowledge of French, Spanish or Arabic is considered an advantage. Understanding of and commitment to organisational learning, and the role and contribution of Monitoring, Evaluation and Learning to quality management and development. Understanding of, and commitment to working collaboratively with technical and operational colleagues within a matrix structure, including capacity building. Understanding and experience of the specific demands of S&amp;S within (named Region, Country) contexts. Understanding of and commitment to integrated response approaches. What we offer: Duty station: Mobile contract based in Amman and/or Resident contract for nationals of countries in the MENA region, with ability to travel across the region. Contract: Temporary (2 years). Travel: up to 40% including up to 30 days deployment at a time.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Minimum 6 years of relevant professional experience in a similar position within the humanitarian field or similar. In-depth knowledge of and experience with NRC s specialised areas of expertise Proven experience in programme quality and strategic approaches to programme development. Experience of developing practical tools and resources. Experience of programme quality assessments, programme development and delivery. Experience of delivering learning and development as part of quality improvement and capacity building. Experience from different countries from across more than one NRC region. Extensive experience in programming in complex and volatile contexts. Willingness to travel to high-risk COs (including area offices and field offices). Willingness to keep HEAT training valid. Fluency in English, both written and verbal. Knowledge of French, Spanish or Arabic is considered an advantage. Understanding of and commitment to organisational learning, and the role and contribution of Monitoring, Evaluation and Learning to quality management and development. Understanding of, and commitment to working collaboratively with technical and operational colleagues within a matrix structure, including capacity building. Understanding and experience of the specific demands of S&amp;S within (named Region, Country) contexts. Understanding of and commitment to integrated response approaches.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>What we are looking for:</strong></span></span></p><br><p><span><span>We are seeking an experienced <strong>Global Shelter &amp; Settlements (S&amp;S) Adviser</strong> to support NRC's programmes across the <strong>MENA region</strong>. In this role, you will provide strategic and technical leadership to Country Offices and Regional Offices, ensuring that high-quality Shelter &amp; Settlements strategies, systems, policies, tools, and practices are effectively developed and implemented. You will work closely with S&amp;S Specialists, Programme Development Managers, and Heads of Programme to strengthen programme quality, drive technical excellence, and support the delivery of impactful humanitarian responses.</span></span></p><br><p><span><span>As the Global S&amp;S Adviser, you will play a key role in programme development by contributing to regional and country-level proposal design, identifying funding opportunities, and ensuring compliance with donor requirements. You will provide technical oversight, advisory support, and capacity strengthening to Country Office teams within your area of expertise. In addition, you may serve as the focal point for a specific region and/or technical area within the global S&amp;S team, providing guidance and support to fellow advisers while contributing to broader global initiatives and organisational learning.</span></span></p><br><p><span><span>The Global S&amp;S team operates within NRC's technical matrix structure, collaborating closely with technical and operational colleagues across Country Offices, Regional Offices, and the Global Programme function. As part of a team of global advisers, you will maintain a technical relationship with country-based S&amp;S specialists and regional programme teams, helping to shape global policy, strategy, and technical direction. Success in this role requires a collaborative approach, strong stakeholder engagement, and a commitment to fostering innovation and shared learning across NRC.</span></span></p><br><p><span><span><strong>What you will do:</strong></span></span></p><br><p><span>Policy, Strategy and&nbsp;</span><span>programme</span><span> development</span></p><br><ul><li><p><span>Responsible for ensuring compliance and adherence to NRC policies, guidance and procedures in relation to the&nbsp;S&amp;S area while contributing to the development of policies, strategies, tools and new approaches with a focus on innovation and piloting.&nbsp;</span></p><br></li><li><p><span>Responsible for supporting the development of country/regional core competence strategies and implementation plans in line with global policies and global and regional strategies.&nbsp;</span></p><br></li><li><p><span>Work within the Global Programme Section to contribute to specific areas of innovation and development, including piloting and learning from experiences at the country office and regional level.&nbsp;</span></p><br></li><li><p><span>Contribute to the resource mobilization and fundraising for country, multi-country and regional&nbsp;</span><span>programme</span><span> development related to&nbsp;</span><span>S&amp;S</span><span>.&nbsp;</span></p><br></li></ul><p><span>Technical development, support, and capacity building&nbsp;</span></p><br><ul><li><p><span>Technical supervision of Country and Regional Office Specialists and Programme Development Managers, including providing strategic advice, technical support, capacity building, staff training, and contributing to recruitment</span><span>.&nbsp;</span></p><br></li><li><p><span>Ensure that&nbsp;</span><span>S&amp;S</span><span> based programming approaches contribute to integrated response and analysis.&nbsp;</span></p><br></li><li><p><span>Contribute to the NRC global development of the&nbsp;</span><span>S&amp;S</span><span>, through collaborative working with and contribution to the NRC Global&nbsp;</span><span>S&amp;S</span><span> development, and by sharing learning and expertise with the Global level and Regional and Country Offices.&nbsp;</span></p><br></li><li><p><span>Facilitate and stimulate an environment conducive to innovation. Keep informed on innovation insights and analysis of relevance to&nbsp;</span><span>S&amp;S</span><span>. Ensure this knowledge is integrated into the systems and culture of the organisation at country and regional levels.</span></p><br></li></ul><p><span><span>Quality standards, data analysis and MEL</span></span></p><br><ul><li><p><span>Provide strategic advice, technical support, and capacity building to Country and Regional Offices to ensure quality programming of core competencies, including Safe and Inclusive Programming.</span></p><br></li><li><p><span>Lead the institutionalization, roll-out, and capacity building of sector-specific MEL tools at Country Offices, ensuring effective planning, implementation, and data utilization.</span></p><br></li><li><p><span>Support and monitor compliance with the Response Policy and ensure quality oversight of core competency-related MEL, including data quality checks, Theory of Change reviews, and sign-off on evaluations and research.</span></p><br></li><li><p><span>Promote and document learning activities, contributing to strategic evaluations and research, and disseminating sector-specific learning and good practices at all levels, including direct support to Country Offices.</span></p><br></li></ul><p><span><span>Networking, representation and relationships</span></span></p><br><ul><li><p><span>Responsible for identification, development and maintenance of relationships with relevant stakeholders (e.g., donors, Clusters/Working Groups, UN agencies, NGOs, research- and educational institutions, private sector) related to programmes in general and more specifically as related to NRC’s Core Competencies.&nbsp;&nbsp;</span></p><br></li><li><p><span>Work in partnership with the regional and country office advocacy leads to identify and develop regional advocacy issues related to the core competence.&nbsp;</span></p><br></li></ul><p><span><span>Please download the</span></span><span><span>&nbsp;<strong>detailed job description&nbsp;</strong></span></span><span><span> to learn more about this position. &nbsp;</span></span></p><br><p><span><span><strong>What you will bring:</strong></span></span></p><br><ul><li><p><span><span>Minimum 6 years of relevant professional experience in a similar position within the humanitarian field or similar.&nbsp;</span></span></p><br></li><li><p><span><span>In-depth knowledge of and experience with NRC’s specialised areas of expertise&nbsp;</span></span></p><br></li><li><p><span><span>Proven experience in programme quality and strategic approaches to programme development.</span></span></p><br></li><li><p><span><span>Experience of developing practical tools and resources.</span></span></p><br></li><li><p><span><span>Experience of programme quality assessments, programme development and delivery.</span></span></p><br></li><li><p><span><span>Experience of delivering learning and development as part of quality improvement and capacity building.</span></span></p><br></li><li><p><span><span>Experience from different countries from across more than one NRC region.</span></span></p><br></li><li><p><span><span>Extensive experience in programming in complex and volatile contexts.</span></span></p><br></li><li><p><span><span>Willingness to travel to high-risk COs (including area offices and field offices).</span></span></p><br></li><li><p><span><span>Willingness to keep HEAT training valid.&nbsp;</span></span></p><br></li><li><p><span><span>Fluency in English, both written and verbal. Knowledge of French, Spanish or Arabic is considered an advantage.&nbsp;</span></span></p><br></li><li><p><span><span>Understanding of and commitment to organisational learning, and the role and contribution of Monitoring, Evaluation and Learning to quality management and development.</span></span></p><br></li><li><p><span><span>Understanding of, and commitment to working collaboratively with technical and operational colleagues within a matrix structure, including capacity building.</span></span></p><br></li><li><p><span><span>Understanding and experience of the specific demands of S&amp;S within (named Region, Country) contexts.&nbsp;</span></span></p><br></li><li><p><span><span>Understanding of and commitment to integrated response approaches.&nbsp;</span></span></p><br></li></ul><p><span><span><strong>What we offer:</strong></span></span></p><br><ul><li><p><span>Duty station: Mobile contract based in Amman and/or Resident contract for nationals of countries in the MENA region, with ability to travel across the region.&nbsp;</span></p><br></li><li><p><span>Contract: Temporary (2 years).</span></p><br></li><li><p><span>Travel: up to 40% including up to 30 days deployment at a time.</span></p><br></li><li><p><span>Salary/benefits: Grade 9 on NRC’s&nbsp;</span><span><span><strong>Resident or Mobile</strong></span></span><span> salary scale, with accompanying terms and conditions.&nbsp;</span></p><br></li><li><p><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></p><br></li><li><p><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></p><br></li></ul><p><span><span>Find out more about the benefits of working for NRC</span></span></p><br><p><span><span>Important information about the application process</span></span></p><br><ul><li><p><span><span>For Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity Market Place.</span></span></p><br></li><li><p><span><span>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</span></span></p><br></li><li><p><span><span>Submit your application and CV in English, taking care to attach your latest CV.</span></span></p><br></li><li><p><span><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></p><br></li><li><p><span><span>We receive many applications for each vacant position and so only shortlisted candidates will be contacted.</span></span></p><br></li></ul><p><span></span></p> </div>

<p><h4>About us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of service overview</h4> <p>At PwC, our Tax & Legal Services teams provide clients with strategic advice on tax planning, compliance, and regulatory matters. We support organisations in navigating complex tax and legal frameworks while optimising their tax positions. As new tax regimes continue to emerge across the Middle East, this area is becoming increasingly important for businesses, with significant implications for operations and overall profitability.</p> <h4>TLS business unit overview</h4> <p>Clients & Markets within TLS are responsible for shaping and driving the firm’s growth agenda across the region. Working closely with business unit stakeholders and specialist teams, Clients & Markets plays a critical role in originating and supporting key client opportunities to shape compelling value propositions, and bring the right capabilities together to deliver measurable outcomes for our clients.</p> <h4>How you’ll contribute</h4> <p>As a Senior Associate - Clients and Markets, you will be proactive and assist the team in implementing the firm’s strategy that focuses on key clients, industries, and markets. Working alongside the broader Clients & Markets team, you will collaborate with our partners and their teams in tracking the performance and progress of the business across markets to achieve the firm's objectives.</p> <ul> <li>Work with the Clients & Markets function to deliver infrastructure such as financial performance analysis, industry and client analysis, market share and competitor SWOT analysis and thought leadership to develop an account management plan.</li> <li>Collaborate with colleagues across different teams within our Clients & Markets team to bring our clients high value solutions.</li> <li>Work closely with the partners and directors in developing account strategy and support them in driving the account management activities.</li> <li>Prepare various executive level presentations such as account plans, industry/sector summaries.</li> <li>Prepare performance summaries for accounts and industries using revenue, opportunity, backlog data on monthly/quarterly basis.</li> <li>Support the teams in developing client, industry and country profiles using various research tools, databases and online research.</li> <li>Track the latest regulatory changes and market trends that impact our clients from a tax and legal perspective and support the engagement teams in developing a go-to-market strategy.</li> <li>Participate and drive various meetings/calls related to priority accounts, industries and countries.</li> <li>Support lead partners, industry leaders in monitoring the performance of their respective areas on a monthly/quarterly basis.</li> <li>Create and maintain reports and dashboards using Salesforce, PowerPoint, and Excel sheets.</li> <li>Manage various initiatives in collaboration with the marketing team such as client workshops, webinars, seminars, external and internal events.</li> </ul> <h4>What you’ll bring</h4> <ul> <li>You will be a highly motivated and high performing individual with the ability to be flexible and adaptive on a daily basis.</li> <li>Excellent communication (verbal and written) skills.</li> <li>Excellent organisational, time management, quality management, and project management skills with the ability to prioritise workload, work with senior stakeholders and perform under pressure.</li> <li>Technical knowledge and experience in evaluating tender responses are advantageous.</li> <li>Education: Bachelor's degree or equivalent.</li> <li>Years of experience: 4+ years in business development.</li> <li>Fluency in spoken and written English is essential.</li> <li>Previous experience in strategy consulting or management consulting is a plus.</li> <li>Excellent PowerPoint skills, as well as proficiency in Microsoft Office.</li> <li>Proficiency in Salesforce is an advantage.</li> </ul> <h4>How you’ll make a difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why you’ll love working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<p><h4>About us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of service overview</h4> <p>At PwC, our Tax & Legal Services teams provide clients with strategic advice on tax planning, compliance, and regulatory matters. We support organisations in navigating complex tax and legal frameworks while optimising their tax positions. As new tax regimes continue to emerge across the Middle East, this area is becoming increasingly important for businesses, with significant implications for operations and overall profitability.</p> <h4>TLS business unit overview</h4> <p>Clients & Markets within TLS are responsible for shaping and driving the firm’s growth agenda across the region. Working closely with business unit stakeholders and specialist teams, Clients & Markets plays a critical role in originating and supporting key client opportunities to shape compelling value propositions, and bring the right capabilities together to deliver measurable outcomes for our clients.</p> <h4>How you’ll contribute</h4> <p>As a Senior Associate - Clients and Markets, you will be proactive and assist the team in implementing the firm’s strategy that focuses on key clients, industries, and markets. Working alongside the broader Clients & Markets team, you will collaborate with our partners and their teams in tracking the performance and progress of the business across markets to achieve the firm's objectives.</p> <ul> <li>Work with the Clients & Markets function to deliver infrastructure such as financial performance analysis, industry and client analysis, market share and competitor SWOT analysis and thought leadership to develop an account management plan.</li> <li>Collaborate with colleagues across different teams within our Clients & Markets team to bring our clients high value solutions.</li> <li>Work closely with the partners and directors in developing account strategy and support them in driving the account management activities.</li> <li>Prepare various executive level presentations such as account plans, industry/sector summaries.</li> <li>Prepare performance summaries for accounts and industries using revenue, opportunity, backlog data on monthly/quarterly basis.</li> <li>Support the teams in developing client, industry and country profiles using various research tools, databases and online research.</li> <li>Track the latest regulatory changes and market trends that impact our clients from a tax and legal perspective and support the engagement teams in developing a go-to-market strategy.</li> <li>Participate and drive various meetings/calls related to priority accounts, industries and countries.</li> <li>Support lead partners, industry leaders in monitoring the performance of their respective areas on a monthly/quarterly basis.</li> <li>Create and maintain reports and dashboards using Salesforce, PowerPoint, and Excel sheets.</li> <li>Manage various initiatives in collaboration with the marketing team such as client workshops, webinars, seminars, external and internal events.</li> </ul> <h4>What you’ll bring</h4> <ul> <li>You will be a highly motivated and high performing individual with the ability to be flexible and adaptive on a daily basis.</li> <li>Excellent communication (verbal and written) skills.</li> <li>Excellent organisational, time management, quality management, and project management skills with the ability to prioritise workload, work with senior stakeholders and perform under pressure.</li> <li>Technical knowledge and experience in evaluating tender responses are advantageous.</li> <li>Education: Bachelor's degree or equivalent.</li> <li>Years of experience: 4+ years in business development.</li> <li>Fluency in spoken and written English is essential.</li> <li>Previous experience in strategy consulting or management consulting is a plus.</li> <li>Excellent PowerPoint skills, as well as proficiency in Microsoft Office.</li> <li>Proficiency in Salesforce is an advantage.</li> </ul> <h4>How you’ll make a difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why you’ll love working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Fintech Customer Service Advisor: Arabic/English - Amman<br><p>Job Description</p><br><br><span><b>Key Responsibilities</b></span><ul><li>Handle incoming customer inquiries via phone, email, chat, or tickets.</li><li>Assist customers with issues related to transactions, payments, account access, and digital wallets.</li><li>Provide clear guidance on fintech products, features, and processes.</li><li>Investigate and resolve customer complaints within defined SLAs.</li><li>Escalate complex or high-risk cases to relevant internal teams (fraud, compliance, technical support).</li><li>Ensure all interactions comply with financial regulations and company policies.</li><li>Maintain accurate records of customer interactions in CRM systems.</li><li>Educate customers on secure usage of fintech platforms and fraud prevention.</li><li>Achieve performance KPIs including quality, CSAT, and response time targets.</li></ul><span><b>Requirements</b></span><ul><li>Previous experience in <b>customer service</b> (fintech, banking, or telecom preferred).</li><li>Strong communication skills in <b>English (B2 level or higher depending on market)</b>.</li><li>Basic understanding of financial services, digital payments, or e-wallet systems is an advantage.</li><li>Ability to handle sensitive financial information with confidentiality.</li><li>Problem-solving and critical thinking skills.</li><li>Ability to work in a fast-paced, target-driven environment.</li></ul><span><b>Preferred Skills</b></span><ul><li>Experience with fintech platforms (payments, wallets, BNPL, crypto support).</li><li>Familiarity with CRM tools (Salesforce, Zendesk, etc.).</li><li>Fraud awareness and basic compliance understanding.</li><li>Multilingual abilities (depending on market needs).</li></ul><span><b>Work Environment</b></span><ul><li>Shift-based role (including weekends/holidays depending on operation).</li><li>Performance-driven environment with strict SLAs.</li><li>Customer-facing support role in a regulated fintech setting.</li></ul><br><p>Location:</p><br><br>JOR Amman - 1 Rafiq Al Hariri Ave, Edgo Building, Abdali Boulevard, Amman, Jordan&nbsp;<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><strong>What we are looking for:</strong></span></span></p><br><p><span><span>An experienced shelter professional to support the cluster team in guiding shelter agencies in the development and implementation of shelter programming, to provide safe and resilient shelter solutions. They will ensure that solutions are in line with global standards and best practice. The position holder will coordinate the Technical Working Groups (TWGs), which are created on a needs-basis to address specific issues related to shelter programming, currently there is Emergency Damage Assessment TWG, Cash Market Monitoring TWG, Transitional Shelter Assistance TWG and a new joint technical working group with site management covering topics at site level. Additionally, they will assist in identifying and building relationships with key humanitarian partners for the shelter response, such as national and provincial&nbsp;authorities or technical experts.&nbsp;</span></span></p><br><p><span><span><strong>What you will do:</strong></span></span></p><br><ul><li><p><span><span>Ensure that the shelter response is informed by appropriate relevant Technical Standards, including among others Sphere, and good practice, chairing the Technical Working Groups (TWGs), while promoting the involvement of all stakeholders.</span></span></p><br></li><li><p><span><span>Conduct field visits in coordination with SC partners to programme areas and affected communities, which should be used to identify emerging technical issues and trends at field level and document this information so that it can influence discussions at national level. (when possible).&nbsp;</span></span></p><br></li><li><p><span><span>Supervise two seconded technical coordinators/advisors&nbsp;</span></span></p><br></li><li><p><span><span>Alongside the Shelter Cluster coordinators contribute to the development and continuous updating of a SC Strategy in a consultative process with SC partners, including the local government, and ensure that the shelter response is driven by this strategy.&nbsp;</span></span></p><br></li><li><p><span><span>Identify and categorise existing shelter typologies, in order to design appropriate solutions in close collaboration with Shelter Coordinators.&nbsp;</span></span></p><br></li><li><p><span><span>Liaise and collaborate with relevant local authorities and other key stakeholders.&nbsp;</span></span></p><br></li><li><p><span><span>Ensure appropriate collaboration with the shelter response-related clusters of site management, Early Recovery, Education, Health, Protection, and WASH in the work of the Shelter Cluster.&nbsp;</span></span></p><br></li><li><p><span><span>Coordinate the integration of cross-cutting issues in the work of the Shelter Cluster, including HLP, age, gender, and diversity.&nbsp;</span></span></p><br></li><li><p><span><span>Lead/co-lead the joint technical working group with Site Management Cluster.&nbsp;</span></span></p><br></li></ul><p><span><span>Please download the</span></span><span><span>detailed job description</span></span><span><span> to learn more about the position.&nbsp;</span></span></p><br><p><span><span><strong>What you will bring:</strong></span></span></p><br><ul><li><p><span><span><strong>Advanced University Degree (Master’s/ MPhil</strong>) in Civil/Structural/Architectural Engineering or another relevant field.</span></span></p><br></li><li><p><span><span><strong>Minimum 5 years of Professional Experience</strong> in Shelter, Non-Food Items, at a managerial level in emergency and conflict and post conflict environments.</span></span></p><br></li><li><p><span><span>Has experience within the <strong>humanitarian architecture (cluster system) and with humanitarian appeals, humanitarian response plans and common humanitarian funds.</strong></span></span></p><br></li><li><p><span><span>Good knowledge of <strong>shelter-related technical guidelines and international standards, including Sphere.</strong></span></span></p><br></li><li><p><span><span>Sound technical <strong>knowledge and experience on traditional architecture materials, construction methods, and resilient construction techniques.</strong></span></span></p><br></li><li><p><span><span><strong>Proficiency in computer applications</strong> (MS Word, Excel) and knowledge of CAD software is required. Skills in graphic design (Adobe Suite) software is desirable.</span></span></p><br></li><li><p><span><span>Knowledge of <strong>Palestine context.</strong></span></span></p><br></li><li><p><span><span>Ability to work under stressful conditions, meet short deadlines and travel extensively at short notice to support field operations.</span></span></p><br></li><li><p><span><span>Completion of the Shelter Cluster Coordination Training Programme (IFRC/UNHCR) and/or the Shelter and Settlements in Emergencies Training is highly desirable.</span></span></p><br></li><li><p><span><span>Knowledge of Arabic and experience working in Palestine or comparable humanitarian contexts in the Middle East is highly desirable.</span></span></p><br></li><li><p><span><span>Experience from working in <strong>complex and volatile contexts</strong>.&nbsp;</span></span></p><br></li><li><p><span><span>Excellent <strong>advocacy and representation skills&nbsp;</strong>including the ability to develop strong interpersonal relationships to facilitate communication within the cluster.</span></span></p><br></li><li><p><span><span>Able to work under <strong>extreme pressure</strong> and good at <strong>timely decision making</strong>.</span></span></p><br></li></ul><p><span><span><strong>What we offer:</strong></span></span></p><br><ul><li><p><span><span>Duty station:&nbsp;</span></span><span><span>Amman, Jordan</span></span></p><br></li><li><p><span><span>Contract: 12 months (Renewal is subject to performance and funds availability)</span></span></p><br></li><li><p><span><span>Travel:&nbsp;</span></span><span><span>Approx. 50% to NRC Palestine field locations&nbsp;</span></span></p><br></li><li><p><span><span>Salary/benefits: grade 9 on NRC’s salary scale</span></span></p><br></li><li><p><span><span>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</span></span></p><br></li><li><p><span><span>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</span></span></p><br></li></ul><p><span><span><strong>Important information about the application process</strong></span></span></p><br><ul><li><p><span><span>Internal candidates only:</span></span><span><span> To apply as an internal candidate, log in with your official email or click on Opportunity Marketplace.</span></span></p><br></li><li><p><span><span>For current NRC employees, please use your official email address when applying</span></span></p><br></li><li><p><span><span>Submit your application and CV in English, taking care to attach your latest CV.</span></span></p><br></li><li><p><span><span>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</span></span></p><br></li><li><p><span><span>We receive many applications for each vacant position and so only shortlisted candidates will be contacted.</span></span></p><br></li><li><p><span><span>If you have any questions about this role, please email&nbsp;</span></span><span><span><strong>mero.recruitment@nrc.no</strong></span></span><span><span>with the job title as the subject line.</span></span></p><br></li></ul><p><span><span><strong>Why NRC?</strong></span></span></p><br><p><span><span>The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.</span></span></p><br><p><span><span>NRC currently has over 3,000 staff across the Middle East dedicated to assisting people affected by conflict in Jordan, Syria, Lebanon, Iraq, Libya and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, WASH, Livelihoods and Food Security, and Information Counselling and Legal Assistance (ICLA) to vulnerable displaced people that were forced to flee.&nbsp; &nbsp;</span></span></p><br><p><span><span>Watch this short video</span></span><span><span> to see NRC in action.</span></span></p><br><p><span><span>We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</span></span></p><br><ul><li><p><span><span>do demanding and professional work, often in challenging contexts.</span></span></p><br></li><li><p><span><span>join a work culture that empowers every employee to share ideas and take responsibility.</span></span></p><br></li><li><p><span><span>be part of a welcoming and supportive community committed to human dignity.</span></span></p><br></li></ul><p><span></span></p> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Requisition ID # 26WD99975 Position Overview The Customer Success Advisor (CSA) is a post-sales role that helps manage onboarding, adoption and retention of Autodesk offerings within an assigned territory accounts. You will provide guidance and resources directly to customers that demonstrates value from their Autodesk investment. A CSA will collaborate with an ecosystem that includes the territory sales reps, partners, technical support, client services, and marketing, to maximize the renewals within an assigned territory. You will also help identify expansion opportunities as a part of their customer engagement and promote those opportunities within the sales team for appropriate actions. You will report to Renewal &amp; Customer Success Manager based in Amman. We support hybrid working schedule. Main Responsibilities Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territory Build relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customers In collaboration with the territory sales teams, develop account plans to utilize available resources, manage time and resources, and achieve or exceed assigned goals Discover through customer engagement the customer's challenges specific to their industry Support a customer's journey through onboarding, adoption, retention, and expansion to achieve customer success Articulate business workflow and industry trends that improve the customers' challenges Employ provided technology solutions to document all customer opportunities and customer activity Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teams Respond to partner and customer inquiries Link business processes with product and technical solutions</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Customer success, renewals, or sales experience-minimum 3 years in SaaS industry. Fluent English and Arabic language skills Experience interacting with clients of all levels, in different industries and across a broad geographical area Ability to forge customer relationships and insights over the phone Collaborative and consultative work style, ability to succeed in a high velocity work environment Link business processes with product/technical solutions Experience with complex, escalated customer situations, ability to navigate large organizations Experience internally collaborating and influencing large matrixed organization Experience in the software or SaaS sales or renewals environment</p><p>Background needs to be in customer-facing roles including account management, customer support, project management, customer success or sales Empathy for customers AND passion for revenue and growth Experience managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach Curiosity 1+ years of experience with Salesforce or another CRM Software</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Requisition ID #</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>26WD99975<p><b>Position Overview&nbsp;</b>&nbsp;</p><br><p><i>The Customer Success Advisor (CSA) is a post-sales role that helps manage onboarding, adoption and retention of Autodesk offerings within an assigned territory accounts.</i></p><br><p><i>You will provide guidance and resources directly to customers that demonstrates value from their Autodesk investment. A CSA will collaborate with an ecosystem that includes the territory sales reps, partners, technical support, client services, and marketing, to maximize the renewals within an assigned territory. You will also help identify expansion opportunities as a part of their customer engagement and promote those opportunities within the sales team for appropriate actions.</i></p><br><p><i>You will report to Renewal &amp; Customer Success Manager based in Amman.</i></p><br><p><i>We support hybrid working schedule.</i></p><br><p><b>Main Responsibilities</b></p><br><ul><li><p>Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territory</p><br></li><li><p>Build relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customers</p><br></li><li><p>In collaboration with the territory sales teams, develop account plans to utilize available resources, manage time and resources, and achieve or exceed assigned goals</p><br></li><li><p>Discover through customer engagement the customer's challenges specific to their industry</p><br></li><li><p>Support a customer's journey through onboarding, adoption, retention, and expansion to achieve customer success</p><br></li><li><p>Articulate business workflow and industry trends that improve the customers' challenges</p><br></li><li><p>Employ provided technology solutions to document all customer opportunities and customer activity</p><br></li><li><p>Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success, together with reseller partners and internal sales teams</p><br></li><li><p>Respond to partner and customer inquiries</p><br></li><li><p>Link business processes with product and technical solutions</p><br></li></ul><p><b>Minimum Qualifications</b></p><br><ul><li><p><b>Customer success, renewals, or sales experience-minimum 3 years in SaaS industry.</b></p><br></li><li><p><b>Fluent English and Arabic language skills</b></p><br></li><li><p>Experience interacting with clients of all levels, in different industries and across a broad geographical area</p><br></li><li><p>Ability to forge customer relationships and insights over the phone</p><br></li><li><p>Collaborative and consultative work style, ability to succeed in a high velocity work environment</p><br></li><li><p>Link business processes with product/technical solutions</p><br></li><li><p>Experience with complex, escalated customer situations, ability to navigate large organizations</p><br></li><li><p>Experience internally collaborating and influencing large matrixed organization</p><br></li><li><p>Experience in the software or SaaS sales or renewals environment</p><br></li></ul><p><b>Preferred Qualifications</b></p><br><ul><li><p>Background needs to be in customer-facing roles including account management, customer support, project management, customer success or sales</p><br></li><li><p>Empathy for customers AND passion for revenue and growth</p><br></li><li><p>Experience managing time between calls, troubleshooting follow ups, customer relationship management and new customer outreach</p><br></li><li><p>Curiosity</p><br></li><li><p>1+ years of experience with Salesforce or another CRM Software</p><br></li></ul><p><span><b><b>Learn More</b></b></span></p><br><p><b><span>About Autodesk</span></b></p><br><p><span>Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.</span></p><br><p><span>We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.</span></p><br><p><span>When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!</span></p><br><p><b><span>Salary transparency</span></b></p><br>Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.<br><p><b>Belonging</b><br>We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: <span><u>https://www.autodesk.com/company/global-belonging</u></span></p><br><p><b>Are you an existing contractor or consultant with Autodesk? </b></p><br><p>Please search for open jobs and apply internally (not on this external site).</p><br> </div>

<p>The GIZ Jordan Projects&nbsp;<strong><em>FURSATI – Empowering Women for Technical and Green Crafts Professions and in Career Development</em></strong>&nbsp; and&nbsp; <strong><em>Centres&nbsp;for Migration and Development (ZME)</em> </strong>are seeking to hire a&nbsp;“<strong>Policy Advisor</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p><strong>FURSATI –</strong>&nbsp;<strong>“is</strong> a BMZ-funded GIZ project in Jordan’s TVET portfolio, running from&nbsp;<strong>05/2026 to 04/2030</strong>. The project aims to improve employment perspectives in Jordan, especially for young women, in green,&nbsp;technical&nbsp;and creative sectors. It follows a gender-transformative approach, with gender equality and women’s empowerment as its principal&nbsp;objective.&nbsp;</p> <p>FURSATI works at system, school,&nbsp;community&nbsp;and&nbsp;labour-market level. It supports gender-responsive TVET reform, practice-oriented BTEC education, social norm&nbsp;change&nbsp;around women’s employment, and women’s transition into work.&nbsp;</p> <p><strong>Output 1</strong>&nbsp;strengthens the Ministry of Education’s capacities to implement TVET reform in a gender-transformative and&nbsp;labour&nbsp;market-oriented way, including policy advice, capacity development, career&nbsp;orientation&nbsp;and private sector engagement.&nbsp;</p> <p><strong>Output 2</strong>&nbsp;supports selected BTEC girls’ schools in improving practical and gender-responsive training in green,&nbsp;technical&nbsp;and creative fields, with a focus on work-based learning and cooperation with companies.&nbsp;</p> <p><strong>Output 3</strong>&nbsp;addresses social norms limiting women’s participation in these sectors through evidence-based campaigns, community dialogue, Sport for Development approaches, and exchange with women’s and business associations.&nbsp;</p> <p><strong>Output 4</strong>&nbsp;strengthens&nbsp;labour&nbsp;market-oriented qualification offers and women’s transition into employment through&nbsp;labour&nbsp;market analysis, training development, mentoring, career guidance, job fairs,&nbsp;internships&nbsp;and cooperation with relevant associations</p> <p><strong>ZME- </strong>The global&nbsp;programme&nbsp;"Centres&nbsp;for Migration and Development" (ZME) is part of the Group “Flight, Migration, and Return” in the Department “Sector and Global&nbsp;Programmes”.&nbsp;On behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), the&nbsp;centres&nbsp;help to shape safe and regular migration that benefits all sides: Embedded in the structures of the cooperation countries, they advise people on regular work or training migration and at the same time support returnees from Germany and other countries to reintegrate socio-economically in their country of origin. In this way, the&nbsp;centres&nbsp;enable the partner structures to support people in all phases of the migration cycle. &nbsp;</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Profound knowledge of Jordan’s TVET system, structures, and reform processes, including the National Qualifications Framework and the strategies for its implementation.</li> <li>In-depth expertise on gender equality matters in TVET and Secondary Education, including sound familiarity with current scientific discourse.     </li> <li>At least 7 years of working experience with TVET governance structures in Jordan&nbsp;      </li> <li>At least 5 years of experience working in international cooperation in capacity development of steering structures in the TVET sector.   </li> <li>Proven expertise in managing communication with political partners.    </li> <li>Profound knowledge of the BTEC system,&nbsp;</li> <li>Strong communication skills, cultural empathy, high service orientation as well as resilience and flexibility.</li> <li>Fluent in Arabic and English</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <p><strong><em>Fursati: </em></strong>The advisor will mainly work under Output 1 (TVET / Governance), and contribute to other outputs, specifically Output 2 (BTEC System), regarding governance issues.</p> <ul> <li>Provision of project advisory measures for the implementation of gender strategies under the umbrella of the Jordanian TVET strategy,</li> <li>Facilitate political dialogue on key intervention areas in close collaboration with the AV.</li> <li>Support access and facilitate cooperation with the Accreditation and Quality Assurance Commission (AQAC) and other key players in the TVET sector.</li> <li>Provide advisory services to MoE counterparts on Gender-related policy processes</li> </ul> <p><strong>Centres for Migration and Development (ZME) – Jordan </strong>The advisor will work under Output 1 (Capacity Development), and Output 4 (Advisory Procedures), regarding governance issues.</p> <ul> <li>Coordinate and facilitate the dialogue with the political partner (MoL) in close collaboration with the project lead.</li> <li>Prepare regular project inputs and written contributions related to project implementation in Jordan, such as reports to partners (MoL)</li> <li>Prepare, implement and follow-up of labour mobility steering committee meetings and project technical committee meetings with MoL</li> <li>Maintain regular contact and dialogue with ZME project partners and relevant stakeholders to cooperate towards achieving the projects’ objectives (including public and private institutions in the fields of TVET and labour migration)</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Regional Programme <strong>Digital Trade and E-Commerce in the MENA Region </strong>is seeking to hire an&nbsp;“<strong>Economic Cooperation and Private Sector Development Advisor - Focus: E-commerce &amp; Digital Trade</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>The regional programme "Digital Trade and E-Commerce in the MENA Region" is co-funded by the European Union (DG MENA) and the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ and the International Trade Centre (ITC). It aims to develop e-commerce and digital trade in the South Mediterranean region to enhance business opportunities and foster decent job creation, in cooperation with the public and the private sectors.&nbsp;The programme covers eight countries — Algeria, Egypt, Jordan, Lebanon, Libya, Morocco, Palestine, and Tunisia, with national implementation activities in <strong>Egypt, Jordan, Morocco and Tunisia.</strong></p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>Bachelor’s degree in Economics, Business, Law, Information Technology, or a related field is required. A Master's degree in a similar field is preferred.</li> <li>Sound know-how of international trade policies, agreements and rules governing e-commerce and digital trade. In-depth knowledge of the framework conditions in Jordan shaping the country’s digital trade readiness.</li> <li>At least 5 years of experience in economic cooperation and private sector development projects.</li> <li>Implementation experience minimum of 3 years of activities in digital trade and e-commerce: strategies and regulatory approaches for e-commerce; technical tools and solutions enabling e-commerce and digital trade (e-signature, e-payments, e-commerce platforms and others).</li> <li>Analytical skills and structured working style. Moreover, a solution- and results-oriented work approach.</li> <li>Willingness to travel occasionally on missions to other countries in the region and to Germany.</li> <li>Fluency in English as program language is required.  </li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Independently designing and implementing measures and activities of the regional EU co-funded program “Digital Trade in the MENA Region” in Jordan - in close dialogue with the program’s GIZ country coordinator in Jordan, as well as component leads based in Germany and the region     </li> <li>Advising partners on digital trade and e-commerce topics, ensuring excellent quality of advisory services to all stakeholders of the project.&nbsp;&nbsp;&nbsp;      </li> <li>Coordination of events, policy dialogues, missions in the regional project.&nbsp;      </li> <li>Drafting Terms of Reference for consulting services, coordinating and managing consultants and ensuring their high quality of implementation in line with program outcomes. </li> <li>Supporting data collection, reporting and the collection and analysis of evidence for better project implementation.      </li> <li>Preparing communication material to highlight the quality of work, impact and expertise of GIZ.</li> <li>Actively contributing to the development and dissemination of technical products, knowledge exchange formats and the collaboration with other projects and partners&nbsp;&nbsp;      </li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The&nbsp;GIZ&nbsp;Jordan&nbsp;Project&nbsp;<strong><em>"</em></strong><strong><em>Centres&nbsp;for Migration and Development (ZME)</em></strong><strong>” </strong>is seeking to hire a <strong>“Vocational Training and Labour Market Advisor – Focus: Labour Mobility”</strong>&nbsp;for full-time based employment.</p> <p>The global&nbsp;programme&nbsp;"Centres&nbsp;for Migration and Development" (ZME) is part of the Group “Flight, Migration, and Return” in the Department “Sector and Global&nbsp;Programmes”.&nbsp;On behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), the&nbsp;centres&nbsp;help to shape safe and regular migration that benefits all sides: Embedded in the structures of the cooperation countries, they advise people on regular work or training migration and at the same time support returnees from Germany and other countries to reintegrate socio-economically in their country of origin. In this way, the&nbsp;centres&nbsp;enable the partner structures to support people in all phases of the migration cycle. &nbsp;</p> <p><strong>Qualifications and Specialist Knowledge</strong></p> <ul> <li>Bachelor’s degree in management, social sciences, economics, or any other related field.</li> <li>At least 7 years professional experience and proven expertise in project management.</li> <li>Experiences in advising governmental institutions in Jordan.</li> <li>Excellent knowledge about career counselling, the German and Jordan labour market, practical experiences in the German labour market are desirable.</li> <li>Proven experience in capacity development and training of partner institutions.</li> <li>Very good advising, empathy, communication, cooperation, organisational, and networking skills.</li> <li>Excellent commitment, team spirit, reliability, and intercultural understanding.</li> <li>Very good written and spoken English and Arabic with the ability to prepare clear documentation, correspondence, and reports; B1 German language skills required.</li> </ul> <p><strong>Main Responsibilities</strong></p> <ul> <li>Provide advice to persons interested in international labour market mobility for work or vocational training. Knowledge about labour market mobility to Germany and EU is relevant in particular.&nbsp;</li> <li>Provide technical advisory on international labour mobility and relevant skills development to governmental partners, particularly the Ministry of Labour (Jordan), and other relevant public and local institutions.</li> <li>Identify capacity development needs of governmental counterparts and partner institutions, and design, plan, and implement relevant capacity development measures to establish labour mobility advisory/ supportive structures in close coordination with partners.</li> <li>Coordinate the establishment and operationalization of German language learning structures within institutions of the Ministry of Labour (Jordan) and other relevant partner institution.</li> <li>Maintain coordination with relevant stakeholders, including universities, vocational training institutions, implementing partners, experts and consultants, as well as relevant teams within GIZ, to support the effective implementation of project activities.</li> <li>Develop technical concepts, implementation approaches and Terms of Reference (ToRs), manage related procurement and tendering processes, and the oversee of the implementation of service contracts and partnerships.</li> <li>Support the Head of Project and technical team in the overall project implementation, coordination, monitoring and reporting of project activities and outputs.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><strong><em>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</em></strong></p> <p><strong><em>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</em></strong></p> <p><strong><em>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</em></strong></p> <p><strong><em>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</em></strong></p>

<p><strong>SCOPE OF WORK</strong></p> <p><strong>JORDAN Himaya Activity</strong></p> <table align="center" border="1" cellpadding="0" cellspacing="0" width="497"> <tbody> <tr> <td > <p><strong>Proposed Personnel</strong></p> </td> <td > <p>TBD</p> </td> </tr> <tr> <td > <p><strong>Position</strong></p> </td> <td > <p>Wayfinding and Signage System Consultant</p> </td> </tr> <tr> <td > <p><strong>Period of Performance (PoP)</strong></p> </td> <td > <p>TBD</p> </td> </tr> <tr> <td > <p><strong>Maximum Level of Effort</strong></p> </td> <td > <p>TBD</p> </td> </tr> <tr> <td > <p><strong>Base of Operations</strong></p> </td> <td > <p>Amman, Jordan</p> </td> </tr> <tr> <td > <p><strong>position reports to</strong></p> </td> <td > <p>Deputy Chief of Party +Law Enforcement and Protection Specialist</p> </td> </tr> </tbody> </table> <p><strong>Project Background:</strong></p> <p>The Jordan Himaya Activity aims to enhance the availability and quality of essential services and protection for survivors of domestic and sexual violence in Jordan. The project works to improve survivor-centered institutional capacity and strengthen the legislative and policy frameworks that protect survivors and support effective responses to violence. Himaya applies a survivor-centered systems-strengthening approach to improve response services, and the implementation of survivor-centered legislation and policies.</p> <p>As part of this effort, the Comprehensive Service Center (CSC) in East Amman is being established by the Family Protection and Juvenile Department (FPJD) as Jordan’s first fully co-located One-Stop Shop (OSS) for domestic and sexual violence response services. It will bring together relevant government and civil society service providers under one roof to support coordinated, confidential, trauma-informed, and survivor-centered access to protection, legal, health, psychosocial, social assistance, and referral services.</p> <p>To support safe, accessible, and confidential navigation throughout the CSC, Himaya seeks a consultant to develop an internal and external wayfinding and signage system that promotes accessibility, privacy, reduces confusion and unnecessary waiting, and supports an empowering survivor-centered environment.</p> <p>The CSC comprises of Three floors, with an approximate gross floor area of 3,754.14 m². The facility is designed to accommodate multiple government and partner service providers withing a single integrated survivor-centered environment. The functional distribution of the building is as follows:</p> <table border="1" cellpadding="0" cellspacing="0"> <tbody> <tr> <td > <p><strong>Floor</strong></p> </td> <td > <p><strong>Size (m²)</strong></p> <p>&nbsp;</p> </td> <td > <p><strong>Primary Function</strong></p> </td> </tr> <tr> <td > <p>Basement</p> </td> <td > <p>1,316.81</p> </td> <td > <p>Juvenile Services</p> </td> </tr> <tr> <td > <p>Ground Floor (#sq.m)</p> </td> <td > <p>1,198.13</p> </td> <td > <p>Survivor Services</p> </td> </tr> <tr> <td > <p>First Floor (#sq.m)</p> </td> <td > <p>1,239.20</p> </td> <td > <p>Mix Services</p> </td> </tr> </tbody> </table> <p>The proposed wayfinding and signage system shall consider the multi-level layout, functional zoning, user journey, and the different privacy and accessibility requirements associated with each service area.</p> <p><strong>Role’s Purpose:</strong></p> <p>The consultant will design a comprehensive internal and external wayfinding and signage system for the CSC. The system should enable survivors and visitors to navigate the center safely, clearly, and with dignity, while supporting accessibility, confidentiality, trauma-informed service delivery, operational flow, and coordination across co-located service providers.</p> <p><strong>Key Duties and Responsibilities:</strong></p> <p>The consultant is expected to carry out the following:&nbsp; &nbsp;</p> <ul> <li><strong>Coordination and document review phase:</strong></li> </ul> <ol> <li value="NaN">Hold an inception meeting with Himaya and FPJD to confirm the scope of work, methodology, workplan, deliverables, approval process, site access arrangements, and key stakeholders.</li> <li value="NaN">Review relevant CSC documentation, including floor plans, room functions, service flows, security and confidentiality considerations, accessibility requirements, branding guidance, and other operational documents provided by Himaya.</li> <li value="NaN">Conduct site visits to assess external and internal navigation needs, including the building approach, nearby access points, drop-off or arrival areas, building entrance, reception and intake areas, corridors, stairs, elevators, waiting areas, service rooms, child-friendly spaces, staff-only areas, emergency exits, and restricted or sensitive locations.</li> <li value="NaN">Identify navigation barriers, privacy risks, accessibility gaps, safety considerations, unclear decision points, and priority locations where signs or other wayfinding cues are required.</li> </ol> <ul> <li><strong>Design Phase:</strong></li> </ul> <ol> <li value="NaN">Map key visitor journeys for different user groups, including survivors, children, persons with disabilities, accompanying persons, visitors, service providers, and staff.</li> <li value="NaN">Develop a comprehensive wayfinding strategy covering external and internal signage, visitor flow, directional logic, naming conventions, bilingual Arabic-English content, visual cues, and accessibility considerations.</li> <li value="NaN">Develop signage concepts and layouts, including sign hierarchy, sign types, location plans, content, and visual design standards.</li> <li value="NaN">Ensure the system promotes accessibility, a user-friendly experience through clear communication, logical placement, and inclusive design principles.</li> <li value="NaN">Prepare technical specifications for the signage system in, including sign locations, dimensions, materials, finishes, and mounting and installation requirements.</li> <li value="NaN">Coordinate with Himaya, FPJD, relevant building or engineering counterparts, service providers, and suppliers as needed to ensure that the proposed wayfinding system is practical, survivor-centered, and aligned with CSC operational requirements.</li> </ol> <ul> <li><strong>Wayfinding plan validation phase:</strong></li> </ul> <ol> <li value="NaN">Prepare a draft signage location plan and technical design package for review by Himaya and FPJD, including marked-up floor plans or layouts, sign schedules, sign content, design concepts, technical specifications, and installation requirements.</li> <li value="NaN">Prepare a sufficiently detailed Bill of Quantities (BoQ) and cost estimate for the proposed wayfinding system, including sign types, quantities, materials, specifications, unit rates where available, total estimated costs, and installation requirements.</li> <li value="NaN">Facilitate validation meetings with Himaya, FPJD, and relevant stakeholders to present findings, review the proposed system, document feedback, and agree on revisions and implementation priorities.</li> <li value="NaN">Deliver a presentation summarizing the assessment findings, visitor journey analysis, the internal and external wayfinding system, design package, implementation priorities, and any risks or decisions requiring Himaya approval.</li> <li value="NaN">Revise and finalize all design deliverables based on Himaya and stakeholder feedback; conduct all necessary design review meetings and continue revising the designs until final stakeholder approval is obtained. Submit editable source files, final PDF versions, and supporting documentation requested by Himaya.</li> </ol> <ul> <li><strong>I</strong><strong>nstallation support and final handover phase:</strong></li> </ul> <ol> <li value="NaN">Provide technical support during procurement and production, including responding to clarification questions, reviewing submissions, samples, mock-ups, and material selections.</li> <li value="NaN">Conduct site visits during installation to monitor placement, visibility, quality, accessibility, safety, and consistency with the approved wayfinding package.</li> <li value="NaN">Conduct a final handover review with Himaya and relevant stakeholders and submit a final handover note documenting photos of installed signage, and any remaining operational recommendations.</li> </ol> <p><strong>Deliverables:</strong></p> <ol> <li>Site Assessment and Visitor Journey Report, covering external and internal navigation needs, user journeys, accessibility considerations, confidentiality and safety risks, key decision points, priority signage locations, and recommended wayfinding improvements.</li> <li>Draft Wayfinding Strategy and Signage Design Package, including the proposed internal and external wayfinding approach, signage hierarchy, naming conventions, bilingual Arabic-English content, icons or pictograms, sign types, marked-up floor plans or layouts, sign locations, dimensions, materials, finishes, mounting methods, technical specifications, and installation notes.</li> <li>Detailed Bill of Quantities and Cost Estimate, including sign types, quantities, materials, specifications, unit rates where available, total estimated costs including installation costs</li> <li>Final Wayfinding Package and Presentation, incorporating Himaya and stakeholder feedback, including the final signage location plan, design package, BoQ, implementation priorities, risks, pending decisions, editable source files, final PDF versions, and supporting documentation requested by Himaya.</li> <li>A complete signage schedule identifying sign reference numbers, locations, dimensions, content, materials and quantities.</li> <li>Installation Support and Final Handover Note, including technical comments during supplier/procurement review, observations from installation site visits, assessment of placement, visibility, quality, accessibility, safety, and consistency with the approved package, photos of installed signs, punch-list items, and remaining operational recommendations.</li> </ol> <p><strong>Qualifications</strong></p> <p>The following qualifications are required for the wayfinding consultant:</p> <ol> <li value="NaN">Bachelor's degree in graphic design, visual communication, environmental design, architecture, urban design, or related field. A relevant advanced degree is desirable.</li> <li value="NaN">Minimum of 10 years of relevant professional experience in wayfinding, signage systems, environmental graphic design, institutional facility navigation, or public-facing service facility navigation.</li> <li value="NaN">Demonstrated experience designing internal and external wayfinding or signage systems for governmental, health, justice, protection, social service, education, or other high-traffic public-facing facilities.</li> <li value="NaN">Demonstrated ability to translate service flows, confidentiality needs, security requirements, accessibility needs, and visitor experience considerations into practical wayfinding solutions.</li> <li value="NaN">Strong understanding of accessibility and universal design principles, including readable signage, inclusive navigation, high-contrast visuals, and the needs of people with disabilities.</li> <li value="NaN">Experience preparing signage schedules, technical specifications, bills of quantities, cost estimates, supplier-ready design packages, and installation notes.</li> </ol> <p><strong>Reporting</strong></p> <p>The consultant will report to the Deputy Chief of Party and the Law Enforcement and Protection Specialist.</p> <p><strong>Duration and Timeline:</strong></p> <p>The consultant is expected to complete all assignments and submit all required deliverables within a maximum of 2 months from the start of the consultancy.</p> <p><strong>Application Process:</strong></p> <p>Interested applicants are invited to submit the following documents:</p> <ul> <li>Updated Curriculum Vitae (CV).</li> <li>A cover letter outlining their relevant qualifications, experience, and interest in this consultancy.</li> <li>A portfolio demonstrating at least 3 similar projects completed within the last ten years.</li> <li>Estimated level of effort (number of working days) and daily rate required to complete the assignment.</li> </ul> <p>Applications must be submitted by email to <strong>Himaya_info@dai.com</strong> no later than the close of business<strong> (COB) on July 28, 2026</strong> with the subject line Application – Wayfinding and Signage System Consultant<strong>.</strong> Only shortlisted candidates will be contacted.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Duty Station(s)<br> <br> Home based.<br> <br> Duration<br> <br> 12 months (with possibility of extension, subject to organizational requirements, availability of funds, and satisfactory performance).<br> <br> Role Purpose The Explosive Ordnance Risk Education (EORE) and Victim Assistance (VA) Advisor provides technical expertise, capacity building, and operational guidance to enhance EORE and VA programming.<br> <br> Functions / Key Results Expected<br> <br> Under the overall supervision of the UNOPS PSC Global Technical Advisor or designated UNOPS field programme’s Supervisor, the Explosive Ordnance Risk Education (EORE) and Victim Assistance (VA) Advisor will conduct the following duties:<br> <br> 1. Technical Advisory, Training, and Capacity Enhancement<br> <br> •Provide guidance to the UNOPS PSC and field programmes on matters related to EORE and VA.<br> •Conduct desk review and consultations to collect data and updated information on EORE and VA in support of UNOPS PSC and field programmes.<br> •Provide EORE and VA technical support and capacity enhancement opportunities to national mine action staff, implementing partners, contractors and government actors. This may include delivering specific training and quality assurance activities.<br> •Lead the development of new age and gender sensitive EORE materials for direct and indirect sessions as required.<br> •Provide guidance to support advocacy and promote EORE/VA initiatives in APMBC and CCM meetings (SPM, IM, NDM) and other relevant fora (GPC, EORE AG, etc.).<br> <br> 2. Operational Coordination<br> <br> •Direct and implement the strategic direction of EORE and VA in compliance with the Country Programme Strategy of UNOPS PSC and field programmes.<br> •Form partnerships and maintain existing relationships with other humanitarian actors and contribute to the EORE and VA mine action components.<br> •Receive and redirect questions and requests to UNMAS that result from the sub-cluster and/or UN-related Humanitarian initiatives.<br> •Liaise with and coordinate closely with the national and regional authorities on EORE and VA activities and training requests.<br> •Represent UNOPS PSC and field programmes in technical EORE and VA forums and be the principal focal point for external representation on these issues.<br> <br> 3. Project and Grant Management<br> <br> •Develop Call for Proposals and Statement of Works for EORE and VA activities, specifically including for indirect EORE and EORE material development.<br> •Develop calls for proposals for the development of UNOPS PSC and field programmes’ VA strategy, or develop a sectoral/organisational strategy, consulting with all relevant stakeholders, that outlines the needs, gaps and priorities.<br> •Provide support to the implementing partner/contractor in the development of the strategy and consultations with stakeholders.<br> •Oversee the overall execution of EORE and VA grants and contracts in close collaboration with implementing partners/contractors.<br> •Organise stakeholder meetings on EORE and VA as needed, including close collaboration with national counterparts.<br> •Provide guidance on integration of EORE and VA across other grant and contract processes if required.<br> •Ensure duties and administrative actions are implemented according to UNOPS policy, within the scope of UN and UNMAS mandates, and in compliance with agreements with donors.<br> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills">Skills Capacity Building, Grant Administration, Information Management, Project Management, Reporting, Technical Training.<br> <br> Education Requirements<br> <br> •Advanced university degree (Master’s or equivalent) with a minimum of 7 years of relevant experience; OR<br> •First level university degree (Bachelor’s or equivalent) with a minimum of 9 years of relevant experience; OR<br> •Secondary school diploma (high school or equivalent) with a minimum or 11 years of relevant experience is required.<br> <br> Experience Requirements Relevant experience is defined as experience in Explosive Ordnance Risk Education programming in conflict settings AND designing and delivering Victim Assistance programming.<br> <br> •A minimum of 7 years of experience in project management is required.<br> •Experience working on humanitarian operations in conflict settings is desired.<br> •Experience working in mine action is desired.<br> •Experience in grant management is desired.<br> •Experience in workshop planning and facilitation is desired.<br> •Experience advancing workforce inclusion and iterating gender and PSEAH/safeguarding into project implementation and implementing partner oversight is desired.<br> <br> Language Requirements English, fluent, required.<br> <br> French, intermediate, desirable.<br> </div>

<p>The GIZ Jordan Project <strong>“<em>Digitalisation of TVET in Jordan” </em></strong>is seeking to hire a&nbsp;<strong>“Junior Digitilisation Advisor”</strong>&nbsp;based in Jordan- for full-time base employment.</p> <p><strong>DigiTVET- </strong>Digitilisation of TVET in Jordan” project is part of the TVET portfolio of GIZ Jordan<strong>,</strong>&nbsp;which aims to strengthen the quality and attractiveness of vocational education and training across the country. Working in close partnership with the Ministry of Education<strong>,</strong>&nbsp;public training providers, and civil society organisations, the project focuses on developing standardised procedures for digital TVET and designing inclusive, barrier-free learning methods that improve access for women and marginalised groups. A core element is the capacity building of teaching staff in both digital methods and inclusive, gender-equitable approaches. By combining technical and pedagogical skills development, the project ensures that learning content and platforms are accessible, engaging, and relevant to diverse learners. These efforts contribute to enabling young people — particularly from disadvantaged backgrounds — to acquire the skills needed in the digital age, while supporting companies in accessing a better qualified and digitally competent workforce.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>University degree in a relevant field (IT/ICT, economics, social sciences or equivalent)</li> <li>At least 2 years of work experience in the field of employment promotion or related areas, e.g. technical and vocational education and training (TVET), private sector development, or in an IT/ICT-related field, preferably in an international context</li> <li>Solid understanding of IT systems and concepts, with the ability to grasp the technical specifics of digitalisation measures</li> <li>Basic experience or knowledge in coordinating digitalisation projects, including working with technical and non-technical stakeholders</li> <li>Fluency in writing, reading and speaking in English and Arabic</li> <li>Strong communication and networking skills</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Contributes to the development of a framework for immersive technology integration in the Ministry of Education’s vocational technical education (VTE) system, including&nbsp;design and implementation of a pilot phase with immersive learning content.</li> <li>Assists in the digitalisation of administrative assessment procedures, including development of a digital solution in close cooperation with IT specialists.</li> <li>Contributes to the development of digital and AI readiness standards, including&nbsp;design and implementation of a pilot phase to test developed criteria.</li> <li>Supports the digitalisation of quality assurance within the Ministry of Education, including&nbsp;development of a digital solution in close cooperation with IT specialists.</li> <li>Provides technical advice and support to other upcoming digitalisation activities/measures in the project and cluster.</li> <li>Supports the design of digital labour market-oriented teaching and learning offers together with partners from the public sector, private sector and civil society, with a focus on disadvantaged regions and/or groups.</li> <li>Collects and ensures quality of data for monitoring and evaluation of activities within the project.</li> <li>Provides other duties at the request of management, such as organisation and documentation of workshops, simultaneous translations from Arabic to English and vice versa, formulating ToRs, etc.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<p>The GIZ Jordan Project <strong>“Improved Governance for the Support of Reform Projects in Jordan”</strong><strong> (PARtner II)</strong><strong>” </strong>is seeking to hire a&nbsp;“<strong>Public Administration Advisor</strong>”&nbsp;based in Jordan- for full-time base employment.</p> <p>The project&nbsp;“Improved Governance for the Support of Reform Projects in Jordan” (PARtner II)&nbsp;is commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented from April 2026 to March 2030. The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH will implement the project on behalf of the German government, in partnership with the Prime Ministry of the Government of the Hashemite Kingdom of Jordan.</p> <p>The project builds on its predecessor “PARtner I” and enhances the capacities of the public administration in Jordan. Under the umbrella of the Public Sector Modernization Roadmap and the Economic Modernization Vision, it will continue to support the transformation of the public sector. Aiming at a more efficient, effective public administration which is responsive to citizens’ and businesses’ needs, as well as transparent, evidence-informed decision-making, this project delivers critical support to the wider Jordanian reform agenda.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>University degree in Political Sciences, Public Administration, Economics, Social Sciences, Public Policy, or a comparable field​. An advanced degree is desirable.</li> <li>5 years of professional experience relevant to the duties.</li> <li>In-depth knowledge and practical experience in promoting innovation in the public sector, e.g. related to innovation structures, agile methods, innovation labs, or change management​.</li> <li>Experience in advising governmental institutions, ideally in the context of the ongoing Jordanian public administration reforms – particularly in the areas of service delivery modernization, human resource and organizational development, and quality management in the public sector​.</li> <li>Knowledge of up-to-date approaches to human resources development, including performance appraisal and competency development.​</li> <li>Practical experience in organizational development and in the planning and implementation of capacity development measures in the public sector​.</li> <li>Ability to strategically position reform and innovation topics within a development cooperation context.</li> <li>Strong ability to use ICT tools, and willingness to continuously upskill in the framework of GIZ’s further digitization.</li> <li>Proven ability to work in an intercultural context, ability to work in a politically sensitive context.</li> <li>Strong analytical and drafting skills.</li> <li>Excellent command of English and Arabic (spoken and written).</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Lead the technical, content-related, and organizational implementation of all measures and activities of the Output “Public Service/Public Administration” &nbsp;independently, and in close coordination with external and internal stakeholders</li> <li>Provide technical and strategic advisory to governmental counterparts such as the Services and Public Administration Commission (SPAC), with a focus on SPAC’s extended mandate, organizational development, Human Resources management (performance management, competency-based recruitment, competency development), and innovation in the public sector in particular.​</li> <li>Identify needs, and plan and implement/steer relevant Capacity Development measures, in close cooperation with counterparts such as the Jordan Academy for Government Administration (JAGA).</li> <li>Identify international good practice, prepare lessons learnt, ensure institutional knowledge management, and promote technical exchange internally and externally.</li> <li>Provide support to, and lead independently where requested to, the project’s tasks related to monitoring, evaluation, accountability and learning, reporting, as well as communication and visibility​.</li> <li>Proactively establish and maintain contacts with stakeholders outside (e.g. governmental counterparts, experts and consultants, development partners and third parties) and within GIZ that are relevant to the implementation of the tasks.</li> <li>Provide strategic advisory to decision-makers on the positioning and thematic development of the development cooperation portfolio in the respective thematic area.</li> <li>Support the Head of Project and the other technical staff of the project in the implementation of all other areas of the project.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>