Maintenance Technician Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><b><u><span><span>About the Job</span></span></u></b></span></span><p><span><span>As a </span></span><b><span><span>Senior Jira Developer&nbsp;</span></span></b><span><span>at Aspire, you will be responsible for designing, developing, and maintaining enterprise Atlassian solutions that streamline business processes and support Agile delivery. You will customize Jira Software, Jira Service Management (JSM), and Confluence, develop integrations and automation, and collaborate with cross-functional teams to deliver scalable, secure, and efficient solutions aligned with business needs.</span></span></p><br><span><b><u><span><span>What You'll Do</span></span></u></b></span><ul><li><span><span>Design, develop, and maintain customized Jira workflows, issue types, screens, fields, permissions, and automation rules.<br></span></span></li><li><span><span>Configure and administer Jira Software, Jira Service Management (JSM), and Confluence to support enterprise teams.<br></span></span></li><li><span><span>Develop custom solutions using ScriptRunner (Groovy), Jira Automation, REST APIs, and Atlassian development tools.<br></span></span></li><li><span><span>Integrate Jira with third-party applications, enterprise systems, CI/CD pipelines, and identity management solutions.<br></span></span></li><li><span><span>Gather and analyze business requirements, translating them into scalable Atlassian solutions and technical recommendations.<br></span></span></li><li><span><span>Design enterprise workflows, business process automation, and governance models to improve operational efficiency.<br></span></span></li><li><span><span>Create dashboards, advanced JQL queries, and reports to support project tracking, service management, and business reporting.<br></span></span></li><li><span><span>Perform Jira upgrades, migrations, system maintenance, and performance optimization.<br></span></span></li><li><span><span>Troubleshoot technical issues and provide advanced support to end users and project teams.<br></span></span></li><li><span><span>Implement security, governance, permission models, and best practices across the Atlassian ecosystem.<br></span></span></li><li><span><span>Collaborate closely with developers, DevOps engineers, project managers, and business stakeholders throughout the solution lifecycle.<br></span></span></li><li><span><span>Document system configurations, technical solutions, operational procedures, and best practices.<br></span></span></li><li><span><span>Mentor junior Jira administrators and developers while promoting Atlassian standards and continuous improvement.<br></span></span></li><li><span><span>Stay current with Atlassian products, emerging technologies, and industry best practices to drive platform enhancements.<br></span></span></li></ul><span><b><u><span><span>What You'll Need</span></span></u></b></span><ul><li><span><span>Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.</span></span></li><li><span><span>5+ years of hands-on experience administering and developing Atlassian Jira solutions.</span></span></li><li><span><span>Strong expertise in Jira Software, Jira Service Management (JSM), and Confluence.</span></span></li><li><span><span>Experience developing custom solutions using ScriptRunner (Groovy) and Jira Automation.</span></span></li><li><span><span>Strong knowledge of JQL, dashboards, reporting, and workflow customization.</span></span></li><li><span><span>Experience with REST API integrations, web services, and enterprise system integrations.</span></span></li><li><span><span>Experience designing enterprise workflows, business process automation, and governance models.</span></span></li><li><span><span>Strong understanding of Agile methodologies (Scrum/Kanban) and Agile project delivery.</span></span></li><li><span><span>Experience with Jira upgrades, migrations, performance tuning, and platform administration.</span></span></li><li><span><span>Strong analytical, troubleshooting, communication, and stakeholder management skills.</span></span></li><li><span><span>Ability to collaborate effectively with cross-functional teams and translate business requirements into technical solutions.</span></span></li><li><span><span>Experience documenting technical solutions and mentoring junior team members is preferred.</span></span></li><li><span><span><span><span><span><span>Awareness or knowledge of IT security best practices as defined by ISO / SOC or similar.</span></span></span></span></span></span><span><span>​</span></span></li></ul><span><u><span><span>Why Aspire</span></span></u></span><p><span><span><span><span><span><span><span>In addition to a competitive long-term total compensation with salary and performance-based bonus, we have a reward philosophy that expands beyond this.</span></span></span></span></span></span></span></p><br><ul><li><span><span><span><span>Be part of a (Remote is here-to stay) organization.</span></span></span></span></li><li><span><span><span><span>Work and learn from great minds.</span></span></span></span></li><li><span><span><span><span>Explore new opportunities to learn and grow every day by attending technical and non-technical training.</span></span></span></span></li><li><span><span><span><span>Get market exposure by working with international tech leaders.</span></span></span></span></li><li><span><span><span><span>Nursery reimbursement benefit.</span></span></span></span></li><li><span><span><span><span>Attend virtual and onsite international tech conferences.</span></span></span></span></li><li><span><span><span><span>Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO / SOC.</span></span></span></span></li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>Jordan Field Office Department: Public Information Office (PIO), Front Office Supervisor: Public Information Officer / PIO Focal Point Travel: Travel within the Jordan Field Office area of operations, as required<br> Expected duration<br>6 Months - Extendable<br> Duties and Responsibilities<br>1. Content Creation and Social Media Support: ● Support the editing and scheduling of content for UNRWA Jordan's social media platforms (Facebook, X/Twitter). ● Assist in designing simple visuals, graphics, and posters using Canva or similar tools. ● Support basic photo and video editing for use across digital platforms. 2. Field and Event Support: ● Support the coverage of photographs and short videos during UNRWA activities, events, and field visits, as needed. 3. Research and Drafting Support ● Support research and background information gathering for stories, articles, and communication materials. ● Assist in drafting short-form content, captions, and internal updates under the guidance of PIO staff. 4. General and Administrative Support ● Support the organisation and maintenance of digital content files and media assets. ● Provide general administrative support to the PIO team, including scheduling, filing, and coordination tasks. ● Perform other duties as assigned by the Public Information Office team.<br> Qualifications/special skills<br>- Enrolled in or recently graduated (within the past 2 years) from a university degree programme in Communications, Media, Journalism, International Relations, Public Relations, Marketing, or related field. - No prior professional experience required; prior coursework, volunteer experience, or internships in communications, social media, or content creation is an asset. - Basic familiarity with social media platforms and content creation tools (e.g., Canva) is preferable. Interest in humanitarian, development, or UN-related work is desirable.<br> Languages<br>● Good written and spoken command of English is required. ● Working knowledge of Arabic is desirable.<br> Additional Information<br>Background: UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to aid and protection to a population of 5.7 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is funded almost entirely by voluntary contributions. The Jordan Field Office (JFO) operates within a dynamic environment, hosting over 2.4 million registered Palestine refugees and providing humanitarian and development services to more than 500,000 Palestine Refugees across 10 official camps in the Kingdom. The Public Information Office (PIO) plays a central role in ensuring transparent, proactive, and targeted communication with the refugee community, international donors, local media, and staff. Under the overall guidance of the PIO team, the intern will provide broad-based support across the full range of the office's day-to-day communications work — from content creation and social media support to event coverage, research, and administrative assistance — gaining hands-on exposure to public information and communications work within a humanitarian and UN context. General information: UNRWA personnel, including interns, are expected to uphold the highest standards of integrity, neutrality and impartiality always. This includes respect for, and commitment to, human rights, diversity, non-violent means of dealing with all kinds of conflict and non-violence against children. Only people who fully and unconditionally commit to these values should consider applying for UNRWA positions. UNRWA is a non-smoking work environment. Competencies: UN Core Values of Professionalism, Integrity and Respect for Diversity and Core Competencies of Communication, Working with People and Drive for Results apply by default. ● Respect for Diversity and adaptability ● Willingness to learn and take initiative in a fast-paced, dynamic environment ● Ability to establish and maintain effective working relations with colleagues in a team environment ● Strong organizational skills and attention to detail ● Good computer skills (including Word, Excel, PowerPoint and Outlook) APPLICATION PROCESS The motivation letter must include: •Explain your interest in UNRWA and why you are the best candidate for this specific internship. • Due to the high volume of applications received, ONLY shortlisted candidates will be contacted for further selection process<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities.</p><p>Provide a day out for the whole family.</p><p>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</p><p>Secure an easy buying process from home to home.</p><p>Act as a highly efficient, and staffed, sales mechanism.</p><p>Show home furnishing solutions full of inspiring home furnishing ideas.</p><p>You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</p><p>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</p><p>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</p><p>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</p><p>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</p><p>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</p><p>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</p><p>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</p><p>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</p><p>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</p><p>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</p><p>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</p><p>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</p><p>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</p><p>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p><strong>Desired Candidate Profile</strong></p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Desired Candidate Profile</strong></p><h2>Functional / Technical Skills</h2><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><h2>Qualifications</h2><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</p><p>Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</p><p>Operate and Support Store activities.</p><p>Provide a day out for the whole family.</p><p>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</p><p>Secure an easy buying process from home to home.</p><p>Act as a highly efficient, and staffed, sales mechanism.</p><p>Show home furnishing solutions full of inspiring home furnishing ideas.</p><p>You re the first one to meet our customers making sure meeting their wishes and needs.</p><p>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</p><p>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</p><p>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</p><p>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Functional / Technical Skills</strong></p><p>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</p><p>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</p><p>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</p><p>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</p><p>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</p><p>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</p><p>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</p><p>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</p><p>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</p><p>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</p><p>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</p><p>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Experience working in a customer service or retail environment is preferred. Experience interacting with children and families, childcare environments, or play areas is considered an advantage. Demonstrated ability to provide friendly, helpful, and customer-focused service. Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude. Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset. Good communication and interpersonal skills when interacting with customers and co-workers. Ability to work collaboratively within a team and support colleagues when needed. Basic computer and system literacy to support registrations or operational tasks. Strong attention to safety and responsibility, particularly when working with children in Sm land. Ability to follow operational routines and procedures while maintaining efficiency and service quality. Flexibility to work in different store areas and shifts, supporting the overall customer experience.</p>

<p>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to: Your focus area is our Sm land; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting. When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout. Operate and Support Store activities. Provide a day out for the whole family. Maintain the communications of the shopping tools for any services and campaigns to be up to date. Secure an easy buying process from home to home. Act as a highly efficient, and staffed, sales mechanism. Show home furnishing solutions full of inspiring home furnishing ideas. You re the first one to meet our customers making sure meeting their wishes and needs. Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store. Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required. Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience. Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</p><p><strong>Desired Candidate Profile</strong></p><h2>Functional / Technical Skills</h2><ul><li>Good understanding of Sm land operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Sm land guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Sm land check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Sm land play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><h2>Qualifications</h2><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Sm land.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b style="font-size: 11px;">About the Role</b></p> <p>Our Restaurant &amp; Bar Manager (Resto-Bar Manager) is responsible for the overall management, profitability, guest satisfaction, and operational excellence of the restaurant and bar. This role oversees daily operations, leads and develops the service and bar teams, ensures compliance with health and safety regulations, drives revenue growth, and delivers an exceptional dining and beverage experience aligned with the brand standards.</p> <p> </p> <p> <b>What you will do:</b> </p> <p> <b>Beverage Service Management</b> </p> <ul> <li>Lead and oversee all bar operations, ensuring the delivery of exceptional beverage experiences and service standards.</li> <li>Lead the design, implementation, and continuous enhancement of beverage manuals, Seasonal beverage menus, cocktail menus, wine selections, and promotional strategies to optimize operational consistency, guest engagement, and profitability.</li> <li>Train, coach, and develop bartenders and bar service team members on product knowledge, mixology techniques, sales skills, and guest engagement.</li> <li>Ensure the highest standards of beverage preparation, presentation, service delivery, consistency, and quality across all shifts in accordance with brand standards and operational requirements.</li> <li>Optimize fast moving items availability, inventory and cost efficiency.</li> <li>Drive beverage revenue and profitability by analyzing sales performance, identifying growth opportunities, and implementing strategic upselling, menu engineering, pricing, and promotional initiatives that enhance both guest experience and commercial results.</li> <li>Maintain exceptional standards of bar presentation, cleanliness, organization, and equipment maintenance to support operational excellence and an outstanding guest experience.</li> <li>Safeguard beverage assets and ensure accurate inventory reconciliation, stock accountability, and financial controls.</li> <li>Oversee and enforce compliance with responsible alcohol service standards, health and safety regulations, and licensing requirements, ensuring operational integrity, regulatory compliance, and a safe environment for guests and team members.</li> </ul> <p> </p> <p> <b>Food Service Management</b> </p> <ul> <li>Oversee the daily operations of the restaurant, ensuring efficient service delivery and exceptional guest experiences and consistently high service standards.</li> <li>Ensure compliance with established food service standards, operational procedures, and brand requirements.</li> <li>Collaborate with the culinary team to maintain food quality, consistency, presentation, and menu execution.</li> <li>Ensure effective coordination between kitchen and service teams to support seamless operations</li> <li>Handle guest feedback, complaints, and service recovery professionally to ensure complete guest satisfaction.</li> <li>Collaborate closely with the Executive Chef and Food &amp; Beverage leadership to develop complementary food and beverage pairings and enhance the overall dining experience.</li> <li>Monitor restaurant operations to ensure service efficiency, product quality, cleanliness, and compliance with Four Seasons standards.</li> <li>Observe the condition of restaurant facilities and equipment, recommending improvements when needed to maintain a luxury environment.</li> <li>Monitor dining room performance, reservation management, table turnover, and guest flow to optimize revenue opportunities.</li> <li>Analyze food sales performance and recommend improvements to menu offerings, pricing strategies, and service delivery.</li> <li>Manage food cost controls through effective inventory management, waste reduction initiatives, and portion control measures.</li> <li>Support the planning and execution of promotions, special events, and seasonal food-related initiatives.</li> <li>Maintain the highest standards of food safety, hygiene, sanitation, and regulatory compliance.</li> <li>Select, train, coach, motivate, evaluate, and develop team members to achieve exceptional performance and uphold Four Seasons service standards.</li> <li>Control labor costs and operating expenses through effective scheduling, budgeting, purchasing decisions, inventory management, and cash controls.</li> <li>Conduct daily briefings and regular departmental meetings to communicate operational updates, promote engagement, and support continuous learning.</li> <li>Attend operational meetings to ensure effective communication and collaboration with other hotel departments.</li> <li>Foster a positive, collaborative, and high-performing team culture built on coaching, accountability, and continuous development.</li> <li>Adhere to company policies, grooming standards, and performance expectations.</li> <li>Ensure compliance with Four Seasons Category One and Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <p> </p> <p> <b>What you bring:</b> </p> <ul> <li>High School Diploma or equivalent; a degree or diploma in Hospitality Management or a related field is preferred.</li> <li>Minimum 5 7 years of experience in restaurant, bar, or hospitality operations.</li> <li>At least 2 3 years in a leadership role within luxury hospitality or a high-volume restaurant or bar environment.</li> <li>Strong knowledge of food and beverage operations, including mixology and wine service.</li> <li>Proficiency in POS systems, inventory management, and financial reporting.</li> <li>A results-oriented and highly organized professional with strong decision-making abilities, capable of performing effectively under pressure while demonstrating adaptability, resilience, and a consistently professional appearance and demeanour.</li> <li>Brings strong guest experience management and service excellence through effective problem solving, relationship building, and exceptional communication skills that foster exceptional guest experience.</li> <li>Leverages strong expertise in food and beverage operations, quality assurance, health and safety compliance, and event management to ensure efficient operations and exceptional guest experiences.</li> <li>Exhibit strong financial acumen, revenue management, cost control, commercial awareness, and strategic thinking to drive profitability, optimize business performance, and support sustainable growth.</li> <li>Provides effective team leadership by fostering employee engagement, delivering coaching and development, managing performance, and resolving conflicts to build a motivated, high-performing workforce.</li> <li>Driven by a passion for crafting exceptional beverage experiences and creating memorable moments that exceed guest expectations.</li></ul><ul> </ul> <p> </p> <p> </p> <p> </p> <p> </p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Work Location Headquarter Amman Expected duration NA Duties and Responsibilities BACKGROUND UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.7 million registered Palestine Refugees. Its mission is to help Palestine Refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with 30,000 staff, most involved in direct service delivery with Palestine refugee communities. UNRWA is funded almost entirely by voluntary contributions. Within DIOS, the Investigations Division undertakes investigations and related support activities in accordance with applicable policies, procedures and professional standards. The internship/volunteer assignment is intended to provide practical support to DIOS ID in relation to reporting, data management and intake processes, while providing the intern/volunteer with exposure to professional investigative support work in a United Nations context. Purpose of Internship The purpose of the internship/volunteer assignment is to support DIOS ID in strengthening reporting, data management and intake-related processes by assisting with the organization, verification, compilation and presentation of information used for investigative intake, case monitoring and management reporting. Description of Duties and Responsibilities Under the overall guidance of designated DIOS ID staff, the intern/volunteer will support reporting, data management and intake activities, including the organization of information, maintenance of tracking tools, preparation of summaries and support to intake-related administrative processes. Specific activities include: Assist in maintaining and updating intake, case-tracking and reporting tools used by DIOS ID. Support the review, organization and consolidation of intake-related information and documentation. Assist in preparing statistical summaries, tables, dashboards, briefing notes and other management information products, as required. Support data quality checks, including consistency, completeness and accuracy of information entered in relevant tracking systems. Assist in organizing documents and records in accordance with applicable confidentiality, information-management and record-keeping requirements. Provide other administrative and analytical support related to intake, reporting and data management, as requested. Learning Objectives The internship/volunteer assignment will provide exposure to DIOS ID intake, reporting and data-management processes in a United Nations oversight context. The intern/volunteer is expected to gain practical understanding of confidentiality requirements, documentation standards, data quality, reporting discipline and the role of structured information management in supporting effective investigative work. Languages Excellent command of English; knowledge of Arabic is desirable. Additional Information Strong drafting, organizational and analytical skills. Ability to handle sensitive information with discretion, integrity and respect for confidentiality. Good working knowledge of Microsoft Office applications, particularly Excel and Word; familiarity with data visualization or case-management tools is desirable. Competencies Professionalism, integrity and respect for confidentiality. Strong communication and interpersonal skills. Attention to detail and ability to organize information accurately. Ability to work collaboratively in a multicultural environment. Commitment to learning and applying professional standards in an oversight context. Conditions of Service The internship/volunteer assignment will be carried out under the supervision of designated DIOS investigation staff. The intern/volunteer will be expected to comply with applicable UNRWA rules, confidentiality requirements and standards of conduct. The duration, modality and working arrangements will be determined in accordance with applicable UNRWA procedures and operational requirements. Intern Specific text Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer. No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS BANK ACCOUNTS.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Enrolment in, or recent completion of, a university degree in public administration, business administration, information management, data management, law, international relations, social sciences or another relevant field. Excellent command of English; knowledge of Arabic is desirable. Strong drafting, organizational and analytical skills. Ability to handle sensitive information with discretion, integrity and respect for confidentiality. Good working knowledge of Microsoft Office applications, particularly Excel and Word; familiarity with data visualization or case-management tools is desirable.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Work Location<br>Headquarter Amman<br> Expected duration<br>NA<br> Duties and Responsibilities<br>BACKGROUND UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.7 million registered Palestine Refugees. Its mission is to help Palestine Refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance and emergency assistance. UNRWA is the largest UN operation in the Middle East with 30,000 staff, most involved in direct service delivery with Palestine refugee communities. UNRWA is funded almost entirely by voluntary contributions. Within DIOS, the Investigations Division undertakes investigations and related support activities in accordance with applicable policies, procedures and professional standards. The internship/volunteer assignment is intended to provide practical support to DIOS ID in relation to reporting, data management and intake processes, while providing the intern/volunteer with exposure to professional investigative support work in a United Nations context. Purpose of Internship The purpose of the internship/volunteer assignment is to support DIOS ID in strengthening reporting, data management and intake-related processes by assisting with the organization, verification, compilation and presentation of information used for investigative intake, case monitoring and management reporting. Description of Duties and Responsibilities Under the overall guidance of designated DIOS ID staff, the intern/volunteer will support reporting, data management and intake activities, including the organization of information, maintenance of tracking tools, preparation of summaries and support to intake-related administrative processes. Specific activities include: • Assist in maintaining and updating intake, case-tracking and reporting tools used by DIOS ID. • Support the review, organization and consolidation of intake-related information and documentation. • Assist in preparing statistical summaries, tables, dashboards, briefing notes and other management information products, as required. • Support data quality checks, including consistency, completeness and accuracy of information entered in relevant tracking systems. • Assist in organizing documents and records in accordance with applicable confidentiality, information-management and record-keeping requirements. • Provide other administrative and analytical support related to intake, reporting and data management, as requested. Learning Objectives The internship/volunteer assignment will provide exposure to DIOS ID intake, reporting and data-management processes in a United Nations oversight context. The intern/volunteer is expected to gain practical understanding of confidentiality requirements, documentation standards, data quality, reporting discipline and the role of structured information management in supporting effective investigative work.<br> Qualifications/special skills<br>• Enrolment in, or recent completion of, a university degree in public administration, business administration, information management, data management, law, international relations, social sciences or another relevant field. • Excellent command of English; knowledge of Arabic is desirable. • Strong drafting, organizational and analytical skills. • Ability to handle sensitive information with discretion, integrity and respect for confidentiality. • Good working knowledge of Microsoft Office applications, particularly Excel and Word; familiarity with data visualization or case-management tools is desirable. <br> Languages<br>Excellent command of English; knowledge of Arabic is desirable.<br> Additional Information<br>• Strong drafting, organizational and analytical skills. • Ability to handle sensitive information with discretion, integrity and respect for confidentiality. • Good working knowledge of Microsoft Office applications, particularly Excel and Word; familiarity with data visualization or case-management tools is desirable. Competencies • Professionalism, integrity and respect for confidentiality. • Strong communication and interpersonal skills. • Attention to detail and ability to organize information accurately. • Ability to work collaboratively in a multicultural environment. • Commitment to learning and applying professional standards in an oversight context. Conditions of Service • The internship/volunteer assignment will be carried out under the supervision of designated DIOS investigation staff. • The intern/volunteer will be expected to comply with applicable UNRWA rules, confidentiality requirements and standards of conduct. • The duration, modality and working arrangements will be determined in accordance with applicable UNRWA procedures and operational requirements.<br> Intern Specific text<br>Interns are not financially remunerated by the United Nations. Costs and arrangements for travel, visas, accommodation and living expenses are the responsibility of interns or their sponsoring institutions. Interns who are not citizens or permanent residents of the country where the internship is undertaken, may be required to obtain the appropriate visa and work/employment authorization. Successful candidates should discuss their specific visa requirements before accepting the internship offer.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Systems Administrator I monitors the Tier 1 and/or 2 server operations/performance using appropriate software applications and tools. The Administrators shall be the Helpdesk POC for all theater NIPR and SIPR enterprise systems issues, create and/or manage trouble tickets, and monitor status and report outages to NOC Operations. Program: OMDAC-SWACA This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program! You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver s license in order to be qualified for this position.</p><p>Responsibilities Operates and maintains all aspects of server administration to include, but is not limited to, Active Directory Organization Units (OU), objects (Users, Computers, MAB), security groups, Windows File Server, Network Policy Server (NPS), Domain Host Configuration Protocol (DHCP), Print Server, Internet Information Services (IIS), Application Servers such as GemOne. Create, modify, and deactivate user accounts as necessary. Knowledge of configuring and troubleshooting Microsoft servers on NIPR, SIPR, and SIPR-REL. Management of Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM). Utilize vSphere clients to conduct snapshots and monitor system availability. Perform regular maintenance, installing IAVA approved patches to enforce server security and maintain system availability. Maintains system hardening by following DISA Security Technical Implementation Guides (STIGs). Utilize AESMP ticketing system to document troubleshooting steps prior to completing and or escalating to the next level of support. Performs other duties and assignments as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Security Clearance: Requires an active Secret Clearance Education / Certifications: One-year related experience may be substituted for one year of education, if degree is required. High school diploma required. Associates Degree in Information Technology (IT) or a related field preferred. This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows: BASELINE: Cisco: CCNA: Certified Network Associate - Security Cisco: CCNP: Certified Network Professional - Security CompTIA: CASP+ ce: Advanced Security Practitioner CompTIA: CySA+ ce: Cybersecurity Analyst ( Cannot be used as a dual qualifier ) CompTIA: Security+ ce GIAC: GCED: Certified Enterprise Defender GIAC: GCIH: Certified Incident Handler: Certified Incident Handler GIAC: GICSP: Industrial Cyber Security Professional GIAC: GSEC: Security Essentials ISACA: CISA: Certified Information Systems Auditor ISC2: CISSP ( or Associate ): Certified Information Systems Security Professional ISC2: SSCP: Systems Security Certified Practitioner COMPUTING ENVIRONMENT (CE): CompTIA: CySA+ ce: Cybersecurity Analyst ( Cannot be used as a dual qualifier ) CompTIA: Server+ Microsoft: 365 Certified: Modern Desktop Administrator Associate Microsoft: MCSA: Windows 10 Microsoft: MCSA: Windows Server 2012 Microsoft: MCSA: Windows Server 2016 Microsoft: MCSE: Cloud Platform and Infrastructure Microsoft: MCSE: Enterprise Devices and Apps Microsoft: MCSE: Private Cloud 2012 Microsoft: MCSE: Server Infrastructure 2012 Microsoft: MCT: Certified IT Professional Microsoft: MCT: Certified Systems Administrator Microsoft: 365 Certified: Endpoint Administrator Associate Microsoft: 365 Certified: Enterprise Administrator Expert Microsoft: 365 Certified: Messaging Administrator Associate Microsoft: 365 Certified: Security Administrator Associate Microsoft: Certified: Azure Administrator Associate Microsoft: Certified: Azure Database Administrator Associate Microsoft: Certified: Azure Security Engineer Associate Microsoft: Certified: Azure Solutions Architect Expert Microsoft: Certified: Identity and Access Administrator Associate Microsoft: Certified: Information Protection Administrator Associate Microsoft: Certified: Security Operations Analyst Associate Microsoft: MCSA: SQL 2016 Database Admin Microsoft: MCSA: SQL 2016 Database BI Development Microsoft: MCSA: SQL 2016 Database Dev Microsoft: MCSE: Core Infrastructure Microsoft: MCSE: Database Management and Analytics Microsoft: MCSE: Productivity Solutions Expert Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience. The Systems Administrator I is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment. The Systems Administrator I must be able to apply extensive knowledge of a variety of the IA field s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems. Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment. Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools. Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment. Experience with a customer service-oriented company.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. <br>From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.&nbsp;In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Key deliverables and responsibilities</h4> <h4>Planning & organizing:</h4> <ul> <li>Organization of the Telephone Department and FO Administration.</li> <li>Ensuring staff are adhering to the “Welcome Charter” and the OSM.</li> <li>Ensure all external and internal calls are answered as laid out in the OSM and ensure efficient connection with the correct person.</li> <li>Be aware at all times of the whereabouts of the managers and where to contact them.</li> <li>Monitor the logs of long distance calls, faxes and messages.</li> <li>Co-ordinate communication within the hotel in the event of an emergency.</li> <li>Prepare the weekly stores order and maintain stock levels.</li> <li>Follow the grooming standards.</li> <li>Attend training classes as per schedule.</li> <li>Show fullest cooperation and respect within the team and other departments.</li> <li>Be aware of the daily activities and have product knowledge of all the hotel facilities.</li> </ul> <h4>Operations:</h4> <ul> <li>Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.</li> <li>Demonstrate pride in the workplace with a high level commitment.</li> <li>Treat all guests and colleagues in a polite and courteous manner at all times.</li> <li>Give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.</li> <li>Anticipate guests’ needs wherever possible and react to these to enhance guest satisfaction.</li> <li>Promote a helpful and professional image to the internal and external customer.</li> <li>Aim to ascertain a high degree of guest satisfaction with zero complaints about your department.</li> <li>Use guest names whenever appropriate.</li> <li>Have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms.</li> <li>Be well informed about special functions and events held in the hotel on a daily basis.</li> <li>Be aware of the hotel management, their office location, role and availability.</li> <li>Comply with the hotel’s legal requirements for fire, bomb threats and health and safety.</li> <li>Attend all training sessions as required.</li> <li>Keep your work areas clean and tidy at all times.</li> <li>Be fully aware of the national history of the area, places of interest, shopping areas, etc.</li> <li>Maintain professional confidentiality and never disclose any secrets pertaining to the company.</li> <li>Carry out any reasonable duties as requested by a senior manager.</li> <li>Conduct a daily briefing with your team and ensure a smooth hand-over between shifts.</li> <li>Identify, plan and carry out any necessary training and maintain staff training logbooks.</li> <li>Be conversant with the daily weather forecast.</li> <li>Ensure that communication agents fill in the logbook daily and hand over to the next shift.</li> <li>Report and follow up maintenance faults with the switchboard and related equipment.</li> <li>Prepare a weekly schedule and timesheet.</li> </ul> <h4>Additional information</h4> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes service issues and identifies trends.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>Managing Revenue Goals<br>• Monitors hotel operations sales performance against budget.<br>• Reviews reports and financial statements to determine hotel operations performance against budget.<br>• Coaches and supports operations team to effectively manage occupancy &amp; rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Leading Operations and Department Teams<br>• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Job summary</h4> <p>Functions as the strategic business leader of the property's hotel operations. Areas of responsibility may include front office, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures hotel operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in business administration, hotel and restaurant management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li> <li>4-year bachelor's degree in business administration, hotel and restaurant management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing profitability</strong></p> <ul> <li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li> <li>Analyzes service issues and identifies trends.</li> <li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li> <li>Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li> </ul> <p><strong>Managing revenue goals</strong></p> <ul> <li>Monitors hotel operations sales performance against budget.</li> <li>Reviews reports and financial statements to determine hotel operations performance against budget.</li> <li>Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.</li> <li>Reviews the wage progress report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li> </ul> <p><strong>Leading operations and department teams</strong></p> <ul> <li>Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</li> <li>Develops systems to enable employees to understand guest satisfaction results.</li> <li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li> </ul> <p><strong>Managing the guest experience</strong></p> <ul> <li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li> <li>Responds to and handles guest problems and complaints.</li> <li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li> <li>Creates an atmosphere in all rooms and food and beverage areas that meets or exceeds guest expectations.</li> </ul> <p><strong>Managing and conducting human resources activities</strong></p> <ul> <li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li> <li>Ensures employees are treated fairly and equitably.</li> <li>Ensures that regular, ongoing communication is happening in operations (e.g., pre-shift briefings, staff meetings).</li> <li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li> <li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li> <li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li> <li>Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs) and supports the peer review process.</li> <li>Conducts annual performance appraisal with direct reports according to standard operating procedures.</li> <li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong></p> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role overview</h4> <p>A Client Account Manager supports the leadership team of key accounts which includes the Lead Client Service Partner as well as Lead Business Partners. The CAM plays a crucial role in overseeing and optimizing the pipeline of projects and initiatives related to the key Government and Public Services accounts within the Middle East.</p> <p>This Internal Client Services position requires passion and adequate understanding of the industry, analytical reasoning, and strategic thinking. To succeed in this role, you will have to build strong relationships with all account stakeholders – the leadership, the service team, and the client procurement team, and provide proactive strategy contributions that support account growth. You will also be expected to navigate and collaborate across the wider firm’s network as you will be reliant on its support in daily account management operations including learning from best practices. This internal role is based in Amman.</p> <h4>Key responsibilities</h4> <p><strong>Account strategy:</strong></p> <ul> <li>Support the LCSP to develop, drive and implement account strategies and initiatives</li> <li>Conduct market research on local and global trends, opportunities, and challenges</li> <li>Economic KPI and performance monitoring</li> <li>Competitor and market position insights</li> <li>Ongoing SWOT and other relevant analysis as required to provide strategic recommendations</li> <li>Track financial performance against annual account plans and develop insights to support growth</li> <li>Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports</li> <li>Support key pursuits and produce Win/Loss information and account information</li> <li>Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS</li> <li>Build relationship with client’s procurement teams and other relevant business stakeholders</li> <li>Support Account Labs and Eminence events including content and logistics</li> <li>Revenue and pipeline dashboard development and maintenance</li> <li>Manage, track, and report pipeline updates on Jupiter and perform regular data cleansing</li> </ul> <p><strong>Account management:</strong></p> <ul> <li>Track financial performance against annual account plans and develop insights to support growth</li> <li>Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports</li> <li>Support key pursuits and produce Win/Loss information and account information</li> </ul> <p><strong>Stakeholder management:</strong></p> <ul> <li>Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS</li> <li>Build relationship with client’s procurement teams and other relevant business stakeholders</li> <li>Support Account Labs and Eminence events including content and logistics</li> </ul> <p><strong>Pipeline management & analysis:</strong></p> <ul> <li>Prepare regular analytical reports (Excel/MS Office/PPT) and updates for leadership, summarizing the status of ongoing projects, key milestones, and any issues or opportunities</li> </ul> <p><strong>Client portal management:</strong></p> <ul> <li>Manage activities on procurement portals in relation to RFPs, questions and responses, and proposal submission</li> <li>Distribute RFPs and related information, coordinating with the account team and project teams</li> <li>Track and review RFP submissions and manage vendor registrations for new companies</li> </ul> <p><strong>Invoicing:</strong></p> <ul> <li>Review and confirm details to ensure accuracy</li> <li>Submit, monitor, and follow up on responses</li> <li>Portal management and documentation</li> </ul> <p><strong>Leadership capabilities:</strong></p> <ul> <li>Build own understanding of our purpose and values, explore opportunities for impact, and act as a brand ambassador</li> <li>Demonstrate strong commitment to personal learning and development</li> <li>Understand expectations and demonstrate personal accountability for keeping performance on track</li> <li>Actively focus on developing effective communication and relationship-building skills</li> <li>Understand how daily work contributes to the priorities of the team and the business</li> </ul> <h4>Qualifications</h4> <ul> <li>Bachelor’s or master’s degree, preferably in Business Administration, Economics, Marketing or any other related business studies</li> <li>English language fluency required; Arabic is a plus</li> <li>4+ years of relevant experience</li> <li>Experience in Professional Services and Government and Public Services industries are a plus</li> <li>Able to work effectively with stakeholders in a matrix and multi-cultural organization</li> <li>Possess strong project management and analytical reporting skills</li> <li>Exceptional attention to detail</li> <li>Able to analyze large amounts of quantitative and qualitative data and synthesize findings</li> <li>Confident communicator who can interact with senior leadership</li> <li>Proficiency (advanced) with Excel and PowerPoint</li> </ul></p><p></p>

<p>Location Amman About Deloitte : When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training &amp; Development Excellence Award. Our Purpose Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities. Our shared values guide the way we behave to make a positive, enduring impact: Lead the way Serve with integrity Take care of each other Foster inclusion Collaborate for measurable impact A Client Account Manager supports the leadership team of key accounts which includes the Lead Client Service Partner as well as Lead Business Partners. The CAM plays a crucial role in overseeing and optimizing the pipeline of projects and initiatives related to the key Government and Public Services accounts within the Middle East. This Internal Client Services position requires passion and adequate understanding of the industry, analytical reasoning, and strategic thinking. To succeed in this role, you will have to build strong relationships with all account stakeholders the leadership, the service team, and the client procurement team, and provide proactive strategy contributions that support account growth. You will also be expected to navigate and collaborate across the wider firm s network as you will be reliant on its support in daily account management operations including learning from best practices. This internal role is based in Amman. Key Responsibilities Account Strategy: Support the LCSP to develop, drive and implement account strategies and initiatives Conduct market research on local and global trends, opportunities, and challenges Economic KPI and performance monitoring Competitor and market position insights Ongoing SWOT and other relevant analysis as required to provide strategic recommendations Track financial performance against annual account plans and develop insights to support growth Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports Support key pursuits and produce Win/Loss information and account information Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS Build relationship with client s procurement teams and other relevant business stakeholders Support Account Labs and Eminence events including content and logistics Revenue and pipeline dashboard development and maintenance Manage, track, and report pipeline updates on Jupiter and perform regular data cleansing Account Management Track financial performance against annual account plans and develop insights to support growth Coordinate account team strategy meetings and analyze large data sets to produce clear and insightful executive level reports Support key pursuits and produce Win/Loss information and account information Stakeholder Management Build network within internal account teams and broader firm teams that include Finance, Growth, and GPS Build relationship with client s procurement teams and other relevant business stakeholders Support Account Labs and Eminence events including content and logistics Pipeline Management &amp; Analysis Prepare regular analytical reports (Excel/MS Office/PPT) and updates for leadership, summarizing the status of ongoing projects, key milestones, and any issues or opportunities Client Portal Management Manage activities on procurement portals in relation to RFPs, questions and responses, and proposal submission Distribute RFPs and related information, coordinating with the account team and project teams Track and review RFP submissions and manage vendor registrations for new companies Invoicing Review and confirm details to ensure accuracy Submit, monitor, and follow up on responses Portal management and documentation Leadership Capabilities Build own understanding of our purpose and values, explores opportunities for impact, and acts as a brand ambassador Demonstrate strong commitment to personal learning and development Understand expectations and demonstrates personal accountability for keeping performance on track Actively focus on developing effective communication and relationship-building skills Understands how their daily work contributes to the priorities of the team and the business</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications Bachelor/Master s degree, preferably in Business Administration, Economics, Marketing or any other related business studies English language fluency required; Arabic is a plus 4+ years of relevant experience Experience in Professional Services and Government and Public Services Industries are a plus Able to work effectively with stakeholders in a matrix and multi-cultural organization Possess strong project management and analytical reporting skills Exceptional attention to detail Able to analyze large number of quantitative and qualitative data and synthesize findings Confident communicator who can interact with senior leadership Proficiency (advanced) with Excel and PowerPoint</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><b>Job Title:&nbsp;Help Desk Specialist</b></li><li><b>Hours:&nbsp;Monday to Friday 4pm-1am</b></li><li><b>Location:&nbsp;Amman</b></li><li><b>Travel:&nbsp;None</b></li></ul><p><br></p><p><b>Job Description</b></p><p>Our organization is a fast growing professional services firm that manages Information Technology (IT) for our clients.&nbsp;Our clients are small and medium businesses that usually range between 10 to 100 employees located in the United States.&nbsp;Our firm acts as the IT department for our clients.&nbsp;</p><p>In thise role, you will remotely manage and monitor client networks and systems. As a Help Desk Specialist, you are responsible for handling support requests across core IT systems, including Microsoft 365 and other cloud-based services, as well as workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p>Typical hours are Monday through Friday from 4pm to 1am local time ranging from 40 to 48 hours per week and available for emergencies.&nbsp;Candidates should possess strong problem-solving, analytical and communications skills in addition to in-depth technical knowledge of systems hardware and software.</p><p><br></p><p><b>Job Summary</b></p><p>The Help Desk Specialist provides support for service requests across core IT systems for a select group of clients, including cloud-based services such as Microsoft 365, as well as workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p><br></p><p><b>5 ways we're going to invest in you</b></p><ul><li><b>You’ll be paid very well</b>: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.</li><li><b>You’ll get a career, not a job</b>: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.</li><li><b>You’ll maintain a great work/life balance:</b>&nbsp;We love our work, but we love our families more. So we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us going home.</li><li><b>You’ll be welcomed into a team of high performers, just like you:</b>&nbsp;It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.</li><li><b>You’ll do work that matters:</b>&nbsp;We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place. We get involved in our community through volunteering and other fun projects.</li></ul><p><br></p><p><b>Typical Duties</b></p><ul><li>IT Support relating to technical issues involving Microsoft’s core business applications and operating systems</li><li>Support of disaster recovery solutions</li><li>Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li><li>Basic remote access solution implementation and support</li><li>Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets</li><li>System documentation maintenance and review</li><li>Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages&nbsp;</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Improve customer service, perception and satisfaction</li><li>Fast turnaround of customer requests</li><li>Ability to work in a team and communicate effectively</li><li>Work with the Service Team Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently</li><li>Escalate service requests if needed</li><li>Responsible for entering time as it occurs</li><li>Understand company processes by completing assigned training materials and blueprints</li><li>Enter all work as service tickets</li><li>Provide backup for other Help Desk Specialists</li><li>On call for after-hours service when required</li><li>Update job knowledge by participating in education opportunities and reading professional publications</li><li>Protect organization’s value by keeping information confidential</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Advanced understanding of operating systems, business applications, printing systems and network systems</li><li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care</li><li>Diagnosis skills of technical issues</li><li>Ability to multi-task and adapt to changes quickly</li><li>Technical awareness: ability to match resources to technical issues appropriately</li><li>Service awareness of all organization’s key IT services for which support is being provided</li><li>Understanding of support tools, techniques, and how technology is used to provide IT services</li><li>Typing skills to ensure quick and accurate entry of service request details</li><li>Self-motivated with the ability to work in a fast moving environment</li><li>Servers - Microsoft Windows Server</li><li>Workstations - Windows desktop OS</li><li>Strong working knowledge of LAN/WAN technology including TCP/IP</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>BS/BA or equivalent experience and training required&nbsp;</li><li>Actively pursuing advanced technical certifications such as MCSE, CCNA,&nbsp;etc…</li><li>Excellent command of the English language (written and verbal)</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <ul><li><b>Job Title:&nbsp;Help Desk Specialist</b></li><li><b>Hours:&nbsp;Monday to Friday 4pm-1am</b></li><li><b>Location:&nbsp;Amman</b></li><li><b>Travel:&nbsp;None</b></li></ul><p><br></p><p><b>Job Description</b></p><p>Our organization is a fast growing professional services firm that manages Information Technology (IT) for our clients.&nbsp;Our clients are small and medium businesses that usually range between 10 to 100 employees located in the United States.&nbsp;Our firm acts as the IT department for our clients.&nbsp;</p><p>In thise role, you will remotely manage and monitor client networks and systems. As a Help Desk Specialist, you are responsible for handling support requests across core IT systems, including Microsoft 365 and other cloud-based services, as well as workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p>Typical hours are Monday through Friday from 4pm to 1am local time ranging from 40 to 48 hours per week and available for emergencies.&nbsp;Candidates should possess strong problem-solving, analytical and communications skills in addition to in-depth technical knowledge of systems hardware and software.</p><p><br></p><p><b>Job Summary</b></p><p>The Help Desk Specialist provides support for service requests across core IT systems for a select group of clients, including cloud-based services such as Microsoft 365, as well as workstations, servers, printers, networks, and vendor-specific hardware and software.</p><p><br></p><p><b>5 ways we're going to invest in you</b></p><ul><li><b>You’ll be paid very well</b>: We know that’s an important concern with any new job. We pay at the top of the scale because it's the only way to get the best people.</li><li><b>You’ll get a career, not a job</b>: Regardless of where you are in your career path, we sincerely want you to be successful for the long-term. We will align this position with your long-term career goals to fast track you on your chosen career path. You’ll get lots of training, professional development, and support from our team.</li><li><b>You’ll maintain a great work/life balance:</b>&nbsp;We love our work, but we love our families more. So we get our work done to the highest standard, then go home. The better the quality of our work, the fewer emergencies stop us going home.</li><li><b>You’ll be welcomed into a team of high performers, just like you:</b>&nbsp;It’s important to belong to a team that fits your personality. It makes the work more rewarding and fun. We are a group of high achievers that are focused on creating a world class customer experience in the most positive and upbeat environment possible.</li><li><b>You’ll do work that matters:</b>&nbsp;We provide mission critical IT services for our customers so they can achieve their business goals. At the end of the day, we do what we do to help people and make the world a better place. We get involved in our community through volunteering and other fun projects.</li></ul><p><br></p><p><b>Typical Duties</b></p><ul><li>IT Support relating to technical issues involving Microsoft’s core business applications and operating systems</li><li>Support of disaster recovery solutions</li><li>Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security</li><li>Basic remote access solution implementation and support</li><li>Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets</li><li>System documentation maintenance and review</li><li>Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages&nbsp;</li></ul><p><br></p><p><b>Responsibilities</b></p><ul><li>Improve customer service, perception and satisfaction</li><li>Fast turnaround of customer requests</li><li>Ability to work in a team and communicate effectively</li><li>Work with the Service Team Coordinator to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently</li><li>Escalate service requests if needed</li><li>Responsible for entering time as it occurs</li><li>Understand company processes by completing assigned training materials and blueprints</li><li>Enter all work as service tickets</li><li>Provide backup for other Help Desk Specialists</li><li>On call for after-hours service when required</li><li>Update job knowledge by participating in education opportunities and reading professional publications</li><li>Protect organization’s value by keeping information confidential</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Technical Skills</b></p><ul><li>Advanced understanding of operating systems, business applications, printing systems and network systems</li><li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care</li><li>Diagnosis skills of technical issues</li><li>Ability to multi-task and adapt to changes quickly</li><li>Technical awareness: ability to match resources to technical issues appropriately</li><li>Service awareness of all organization’s key IT services for which support is being provided</li><li>Understanding of support tools, techniques, and how technology is used to provide IT services</li><li>Typing skills to ensure quick and accurate entry of service request details</li><li>Self-motivated with the ability to work in a fast moving environment</li><li>Servers - Microsoft Windows Server</li><li>Workstations - Windows desktop OS</li><li>Strong working knowledge of LAN/WAN technology including TCP/IP</li></ul><p><br></p><p><b>Education &amp; Experience</b></p><ul><li>BS/BA or equivalent experience and training required&nbsp;</li><li>Actively pursuing advanced technical certifications such as MCSE, CCNA,&nbsp;etc…</li><li>Excellent command of the English language (written and verbal)</li></ul></div>