Maintenance Technician Jobs in Jordan

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests. Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary. Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations. Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities. Perform application deployment and configuration activities across development, testing, and production environments under established change procedures. Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues. Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles. Participate in incident, problem, and change management processes in accordance with ITIL best practices. Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities. Monitor logs and system alerts, escalating critical issues to senior support staff and management as required. Ensure compliance with internal policies, security standards, audit requirements, and banking regulations. Support business users by providing guidance, training, and timely communication during incidents and service disruptions. Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>2 5 years of experience in application support, IT operations, or a similar technical support role.</li><li>Experience supporting banking, financial services, or enterprise applications is preferred.</li><li>Familiarity with service management frameworks such as ITIL.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Title: Customer Success Engineer Location: Amman, Jordan Job Type: Full-time About the Job: We're looking for a Customer Success Engineer to become the single named point of contact for a portfolio of brokerage, banking, and financial institution clients. This is not a ticket-closing job. You'll own real client relationships, and your success is measured by how satisfied your clients are, not by how fast you close tickets. The role needs genuine technical depth. You'll triage, investigate, and resolve issues spanning SQL databases, Windows server environments, network communication, and our ZAG Core trading platform. And it needs a customer-success mindset: you build trust, communicate proactively, and grow with the role as our team evolves into a full customer-success function.</p><p>Key Responsibilities:</p><ul><li>Technical resolution</li><li>Triage and classify incoming tickets accurately using an objective impact matrix.</li><li>Troubleshoot and resolve issues across the ZAG Core trading platform, including server-to-server communication, system integrations, SQL/T-SQL databases, and Windows server environments.</li><li>Investigate access control issues between virtual networks and secure systems; support encryption and secure communications configurations.</li><li>Assist in system integrations and deployments, and document troubleshooting steps in the shared knowledge base.</li><li>Escalate to engineering when needed while remaining the ticket owner throughout. Escalation transfers the work, not the accountability.</li><li>Keep your clients informed with regular, structured updates at every stage, even when there's nothing new to report.</li><li>Close every ticket completely and correctly. Quality matters more than speed.</li><li>Customer success &amp; relationship management</li><li>Own the end-to-end relationship for your named client accounts. You are the face of our company to these clients.</li><li>Run regular cadence calls with each client to review open items, share platform updates, and align on expectations.</li><li>Monitor client health: backlog age, reopen rates, and sentiment signals. Raise concerns before they become escalations.</li><li>Drive client retention through consistent, visible value.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What We re Looking For:</h2><ul><li><strong>Required:</strong></li><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>2 - 5 years of experience in Technical Support, Application Support, or a similar customer-facing technical role.</li><li>Strong understanding of Windows OS, system administration, and server configuration.</li><li>Hands-on experience with SQL / T-SQL databases, query writing, and performance troubleshooting.</li><li>Solid grasp of computer science fundamentals: data structures, algorithms, operating systems, and software design.</li><li>Excellent technical problem-solving skills combined with clear, professional written and verbal communication.</li><li><strong>Preferred:</strong></li><li>Familiarity with front-end technologies: PHP, JavaScript, jQuery, Angular, CSS,HTML5, Bootstrap.</li><li>Experience in the fintech, brokerage, or financial services sector.</li><li>Prior exposure to trading platforms, order management systems (OMS), or capital markets back-office systems.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The ultimate service of the consultancy is provide technical support to the UN-Habitat Jordan Head of Country office, project managers, and the project team to deliver the technical outputs to strengthen the agency s programmatic approach for advancing greening and resilience in cities. The Junior Landscape Architect will provide support to the project team to help enable the delivery of the following outputs as required: Under the Rethinking Sahab Project: Sahab's Green Public Space Plan Report. Support the vegetation planning and implementation at the pilot sites in Sahab And under the</p></div></section>

<p><h4>Description</h4> <p>A leading global pharmaceutical company is seeking an AI solutions architect who is responsible for designing, governing, delivering, and evolving the enterprise AI technical architecture across the company. Acting as the technical authority and delivery lead for AI within the AI Centre of Excellence, this role defines architectural standards, evaluates and governs AI platforms and solutions, prioritising off-the-shelf and vendor-led approaches, and ensures that all AI initiatives are scalable, secure, compliant, and aligned with the company's digital transformation strategy. The AI solutions architect works closely with AI engineers, IT business partners, AI champions, and business function leaders to assess technical feasibility, lead end-to-end solution delivery, support AI proof of value (POV) execution, and translate strategic AI ambitions into sound, future-proof solutions, ensuring every initiative is delivered on a technically rigorous and governance-compliant foundation.</p> <h4>Responsibilities:</h4> <ol> <li><strong>Strategy & architecture leadership</strong><br> Define and own the enterprise AI technical architecture framework, including reference architectures, design patterns, integration blueprints, and technology standards across cloud and on-premises environments.<br> Collaborate with the architecture advisory board to ensure the AI architecture roadmap is aligned with the company's overall digital transformation strategy and enterprise IT architecture principles.<br> Evaluate emerging AI technologies, frameworks, and platforms, providing technical direction and recommendations to senior IT and business stakeholders.<br> Lead architectural governance for all AI initiatives, ensuring solutions adhere to approved standards, security requirements, regulatory constraints, and scalability principles.<br> Define and maintain the enterprise AI technology stack, including cloud AI services (Azure, AWS, GCP), MLOps platforms, data platforms, and integration middleware.</li> <li><strong>AI solution design & technical oversight</strong><br> Architect end-to-end AI solutions across the company's key business domains including manufacturing, quality & regulatory affairs, R&D, commercial, supply chain, HR, and finance.<br> Produce high-quality architecture deliverables including solution design documents, architecture decision records (ADRs), technical specifications, data flow diagrams, and integration architecture blueprints.<br> Lead technical design reviews and architecture assessments for all AI initiatives in the portfolio, ensuring fitness for purpose, scalability, and compliance.<br> Define AI integration patterns with enterprise systems including SAP, MES, LIMS, CRM, and M365 ecosystems, ensuring seamless interoperability.<br> Guide AI developers in translating architecture designs into well-structured, maintainable, and production-ready solutions.<br> Oversee the design of MLOps pipelines including model training, validation, deployment, monitoring, and retraining workflows.</li> <li><strong>Platform engineering & infrastructure</strong><br> Own the architecture and governance of enterprise AI platforms including Microsoft Azure AI, Azure Machine Learning, Microsoft 365 Copilot, and other approved AI tooling.<br> Define cloud infrastructure architecture for AI workloads including compute, storage, networking, and security configurations aligned with the company IT standards.<br> Establish standards for model lifecycle management including versioning, registry, performance monitoring, drift detection, and retraining triggers.<br> Drive the design of data architecture components critical to AI including feature stores, data lakes, vector databases, and real-time data pipelines in collaboration with the Data & Analytics team.<br> Ensure AI platforms meet GxP validation, 21 CFR Part 11, and audit trail requirements where applicable.</li> <li><strong>Governance, compliance & responsible AI</strong><br> Embed regulatory and compliance requirements, including FDA AI/ML guidance, EMA requirements, GxP, GDPR, and HIPAA, into AI architecture design and review processes.<br> Define and enforce responsible AI architectural guardrails including model explainability, bias detection, fairness assessments, and human-in-the-loop design patterns.<br> Maintain AI architecture governance documentation including standards, patterns, approved toolsets, and deviation processes within the enterprise AI knowledge repository.<br> Coordinate with IT security, data privacy, legal, quality assurance, and regulatory affairs to ensure AI solutions meet all applicable oversight requirements.<br> Support E-AIAB governance processes by providing technical input into initiative assessments, vendor evaluations, and POV planning.</li> <li><strong>Technical leadership & enablement</strong><br> Provide technical mentorship, code and architecture reviews, and hands-on guidance to the AI developer team.<br> Define engineering best practices, coding standards, and DevOps/MLOps conventions for the AI team.<br> Collaborate with external vendors, implementation partners, and cloud providers to assess solutions, conduct technical due diligence, and ensure delivery quality.<br> Contribute technical expertise to vendor RFP/RFI processes, proof-of-concept evaluations, and contract assessments.<br> Represent the company's AI technical standards in cross-functional project delivery teams and steering committees.</li> <li><strong>Stakeholder engagement & communication</strong><br> Translate complex technical architecture concepts into clear, accessible language for business stakeholders, executive leadership, and non-technical audiences.<br> Serve as the primary technical escalation point for AI platform issues, architecture deviations, and integration challenges.<br> Collaborate with IT business partners and AI champions to provide technical feasibility input into AI opportunity assessments.<br> Participate in external pharmaceutical AI forums, cloud provider events, and technology conferences to maintain leading-edge awareness and contribute to the company's technical reputation.</li> </ol> <h4>Requirements</h4> <p>Bachelor's degree in computer science, information technology, software engineering, data science, or related technical field.<br> Master's degree in artificial intelligence, data science, computer science, or related discipline is preferred.<br> Microsoft Azure Solutions Architect Expert, Azure AI Engineer Associate, or equivalent cloud architecture certification is preferred.<br> TOGAF or equivalent enterprise architecture certification is preferred.<br> 7–10 years of professional experience in IT, software engineering, data & analytics, or AI/ML implementation.<br> 4–6 years of hands-on experience designing and delivering AI/ML solutions on cloud platforms (Azure, AWS, or GCP) in a production environment.<br> Proven track record of owning end-to-end AI solution architecture in a complex, cross-functional enterprise environment.<br> Experience with Microsoft Azure AI, Azure Machine Learning, and Microsoft 365 Copilot architecture and deployment is preferred.<br> Pharmaceutical, healthcare, life sciences, or other regulated industry experience is preferred.<br> Experience with GxP validation, 21 CFR Part 11, or regulatory technology compliance in an AI/ML context is preferred.</p> <h4>Skills:</h4> <p><strong>Technical competencies:</strong><br> AI/ML architecture & solution design - cloud platform architecture (Azure / AWS / GCP) - ML ops & model lifecycle management - enterprise integration & API design - data architecture & data engineering - AI governance, ethics & responsible AI - pharmaceutical regulatory compliance (GxP, FDA, EMA)</p> <p><strong>AI & technology skills:</strong><br> Deep expertise in AI/ML architecture patterns, including supervised/unsupervised learning, NLP, computer vision, generative AI, and LLM-based solution design.<br> Strong hands-on proficiency with Azure AI services, Azure Machine Learning, MLflow, or equivalent MLOps tooling.<br> Solid experience designing and deploying generative AI solutions including RAG architectures, LLM orchestration (LangChain, Semantic Kernel), and enterprise copilot patterns.<br> Strong command of enterprise integration architecture including REST APIs, event-driven architecture, message queues, and middleware platforms.<br> Proficiency in cloud infrastructure design including IaC (Terraform, Bicep), containerization (Docker, Kubernetes), and CI/CD pipelines.<br> Strong understanding of data architecture components including data lakes, lakehouses, feature stores, and vector databases.<br> Working knowledge of pharmaceutical business processes including GxP operations, quality management systems, and regulatory affairs workflows (preferred).<br> Solid understanding of AI governance frameworks, responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security principles relevant to AI deployment.</p></p><p></p>

<p>The GIZ Jordan Project <strong>“<em>Digitalisation of TVET in Jordan” </em></strong>is seeking to hire a&nbsp;<strong>“Junior Digitilisation Advisor”</strong>&nbsp;based in Jordan- for full-time base employment.</p> <p><strong>DigiTVET- </strong>Digitilisation of TVET in Jordan” project is part of the TVET portfolio of GIZ Jordan<strong>,</strong>&nbsp;which aims to strengthen the quality and attractiveness of vocational education and training across the country. Working in close partnership with the Ministry of Education<strong>,</strong>&nbsp;public training providers, and civil society organisations, the project focuses on developing standardised procedures for digital TVET and designing inclusive, barrier-free learning methods that improve access for women and marginalised groups. A core element is the capacity building of teaching staff in both digital methods and inclusive, gender-equitable approaches. By combining technical and pedagogical skills development, the project ensures that learning content and platforms are accessible, engaging, and relevant to diverse learners. These efforts contribute to enabling young people — particularly from disadvantaged backgrounds — to acquire the skills needed in the digital age, while supporting companies in accessing a better qualified and digitally competent workforce.</p> <p><strong><u>Qualifications and specialist knowledge</u></strong></p> <ul> <li>University degree in a relevant field (IT/ICT, economics, social sciences or equivalent)</li> <li>At least 2 years of work experience in the field of employment promotion or related areas, e.g. technical and vocational education and training (TVET), private sector development, or in an IT/ICT-related field, preferably in an international context</li> <li>Solid understanding of IT systems and concepts, with the ability to grasp the technical specifics of digitalisation measures</li> <li>Basic experience or knowledge in coordinating digitalisation projects, including working with technical and non-technical stakeholders</li> <li>Fluency in writing, reading and speaking in English and Arabic</li> <li>Strong communication and networking skills</li> </ul> <p><strong><u>Main Responsibilities</u></strong>&nbsp;</p> <ul> <li>Contributes to the development of a framework for immersive technology integration in the Ministry of Education’s vocational technical education (VTE) system, including&nbsp;design and implementation of a pilot phase with immersive learning content.</li> <li>Assists in the digitalisation of administrative assessment procedures, including development of a digital solution in close cooperation with IT specialists.</li> <li>Contributes to the development of digital and AI readiness standards, including&nbsp;design and implementation of a pilot phase to test developed criteria.</li> <li>Supports the digitalisation of quality assurance within the Ministry of Education, including&nbsp;development of a digital solution in close cooperation with IT specialists.</li> <li>Provides technical advice and support to other upcoming digitalisation activities/measures in the project and cluster.</li> <li>Supports the design of digital labour market-oriented teaching and learning offers together with partners from the public sector, private sector and civil society, with a focus on disadvantaged regions and/or groups.</li> <li>Collects and ensures quality of data for monitoring and evaluation of activities within the project.</li> <li>Provides other duties at the request of management, such as organisation and documentation of workshops, simultaneous translations from Arabic to English and vice versa, formulating ToRs, etc.</li> </ul> <p><em>The brief profile is not intended to provide a full and complete description.</em></p> <p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p> <p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p> <p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p> <p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p> <p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>To perform effective transfer of manufacturing know-how and product knowledge across Hikma manufacturing sites, provide technical support for product troubleshooting and process optimization, and support regulatory filing activities by generating and supplying the required technical documentation that is monitored by R&amp;D.</p><p>Follows all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner during Day-to-day operations.</p><p>Follows the day-to-day operations related to own job to ensure continuity of work Job Specific Accountabilities.</p><p>Lead and support the successful transfer of manufacturing processes, technical knowledge, and product know-how for pharmaceutical products across Hikma Pharmaceuticals manufacturing sites. Act as the R&amp;D representative during the, validation batches manufacturing of new product launches, providing on-site technical oversight and support as needed. Conduct comprehensive reviews of manufacturing and packaging batch records to ensure compliance with approved processes, quality standards, and regulatory requirements. Facilitate the effective transfer of technical knowledge from Product Development to Manufacturing by proactively identifying, assessing, and resolving technical risks and gaps. Collaborate closely with cross-functional teams, including Production, Quality, Supply Chain, Regulatory Affairs, Project Management Office and Technical Support Unit to ensure successful execution and alignment during the manufacture of the first three commercial/validation batches and support a smooth transition to routine commercial production.</p><p>Review and evaluate technical documentation and outsourced products transfer dossiers for pharmaceutical products planned for transfer from Hikma Jordan (HJ)/Outsourcing lab or Licensors to other Hikma manufacturing sites, or between Hikma manufacturing sites. Assess the completeness, technical feasibility, regulatory compliance, and manufacturing readiness of transfer packages, and provide scientifically sound recommendations to support successful technology transfer activities. Ensure all evaluations are completed accurately and within established timelines to support project milestones and business objectives.</p><p>Preparing and reviewing the supportive and technical documents that are intended to be transferred to other Hikma manufacturing sites or provided to Regulatory Affairs or authorities to complete the registration process at the intended markets, including but not limited to: Product CTDs, declaration letters, comparative dissolution reports, technical transfer reports,and reply to deficiency letters. Ensure all deliverables are completed within the predefined timelines, supported by thorough documentation and, when necessary, targeted research to enable efficient replies and compliant submissions.</p><p>Executing lab trials and submission batches independently in compliance with Quality standards. Preparing documents and reports necessary for trial execution.</p><p>Provide support for product troubleshooting. Ensure the implementation of a structured plan, well-defined proposals, and scientifically sound experimental designs to complete the treatment and conclude the solution within the agreed timelines.</p><p>Efficiently completing all assigned duties and practical work within a predetermined timeline and achieving the goal of the assigned practical work.</p><p>Perform other related duties or assignments as directed.</p><p>Executing tasks in compliance with current Good Manufacturing Practices (cGMP), Good Laboratory Practice (GLP), and complying with all relevant safety, quality and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p><p>1-4 years of experience in pharmaceutical formulation development of different dosage forms or pharmaceutical products technology transfer (Additional knowledge in regulatory and product registration is preferable).</p><p>BSc Pharmacy (MSc in Pharmaceutical Sciences or Pharmaceutical Industry is preferable).</p><p>Note: The role includes working on night shifts and weekends to accommodate the nature of the work timeframe inside the manufacturing plants</p><p>Excellent command of the English language (written and verbal).Excellent technical writing and documentation skills</p><p>Proficiency in MS Office (Word, Excel, PowerPoint).</p><p>Familiarity with SAP (preferred).</p><p>Ability to work independently and manage multiple tasks.</p><p>Strong teamwork and collaboration skills.</p><p>Knowledge of FDA Current Good Manufacturing Practices (cGMP).</p><p>Quick learner with flexibility and adaptability.</p><p>Active listening and strong motivation.</p><p>Excellent communication, strong negotiation and influencing skills</p><p></p></section>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Associate - Presales</p><br><br><br>Job Scope <br><p><span>The Associate - Presales supports the Sales team with technical coordination, material preparation, and relationship management for effective pre-sales operations.</span></p><br><br><br>Main Duties and Responsibilities <br><ul> <li>Assist the Sales team by coordinating technical aspects of pre-sales activities;</li> <li>Support the Sales team in responding to customers requests understanding requirements, and tailoring proposals;</li> <li>Support the Presales Engineer in creating demos, proposal documentations, and presentations;</li> <li>Complete required pre-sales documentation in a quick and accurate manner;</li> <li>Provide support to the company partners and customers;</li> <li>Respond to after-hours support queries during assigned rotations and escalate issues if needed.</li> </ul><br><br>Position Requirements <br><br>Education <br><ul> <li>Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, Information Systems, or a related technical discipline.</li> <li>Prefer to have Fundamental certifications such as Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, Cisco CCNA, IBM, VMware VCTA, Fortinet NSE, or similar are considered a plus.</li> </ul><br><br>Experience <br><ul> <li>Fresh graduate or up to 1 year of experience in Presales, Technical Support, IT Infrastructure, or System Administration.</li> <li>Good understanding of enterprise IT concepts, including networking, virtualization, cloud computing, cybersecurity, storage, or data center technologies.</li> <li>Basic knowledge of one or more leading technology vendors such as IBM, Citrix, VMware, Microsoft, Red Hat, Dell Technologies, HPE, Lenovo, Cisco, Fortinet, or similar is an advantage.</li> <li>Strong analytical and problem-solving skills with the ability to understand customer business and technical requirements.</li> <li>Excellent verbal and written communication skills with confidence in delivering technical presentations.</li> <li>Strong willingness to learn new technologies and build technical expertise through certifications and vendor training.</li> <li>Internship or academic projects related to enterprise infrastructure, cloud, networking, cybersecurity, or digital transformation.</li> </ul> <p>#LI-DNI</p><br> <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p><span><span>Senior Pre-Sales Engineer</span></span></p><br> <br><br>Job Scope <br><p><span><span>The Senior Pre-Sales Engineer is accountable for advising and coordinating with the Sales team and Pre-Sales Engineers on all technical issues related but not limited to account penetration strategies, pre-sales implementations and solution design. S/He is a technical expert building strong relationships with partners and customers and driving the business through multiple technical initiatives.</span></span></p><br> <br><br>Main Duties and Responsibilities <br><ul> <li>Act as a subject matter expert in technical/solutions design of assigned product/service portfolio</li> <li>Work with the Sales team and Pre-Sales Engineers to develop and implement specific account penetration strategies</li> <li>Collaborate with the Sales team and Pre-Sales Engineers in qualifying opportunities, supporting and advising on the technical aspect of the sales lifecycle including technical qualification, solution design, presentation of solution proposals and high-level designs and demonstrations</li> <li>Run, manage and drive proof of concepts (POC) and request for proposals (RFP) and close opportunities from a pre-sales and implementation perspective</li> <li>Build sound relationships with partners and customers in support of sales objectives, engage personnel and leverage corporate resources and budgets as appropriate</li> <li>Lead technical sales calls</li> <li>Identify customers’ queries and problems, attend to their needs and map requirements with existing solutions</li> <li>Manage adoption, integration and value generation of assigned products/services within customers’ business and related IT infrastructure</li> <li>Review and ensure timely and accurate pre-sales documentation</li> <li>Maintain a deep understanding of customers’ business and their technical environment</li> <li>Create training contents when and if necessary</li> <li>Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.</li> </ul> <br><br>Position Requirements <br><br>Education <br><p><span><span>Bachelor’s degree in Computer Engineering, Computer Science or any other related field</span></span></p><br> <br><br>Experience <br><p><span><span>At least 5 years of relevant experience </span></span></p><br> <br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><u><span><span>About the Job</span></span></u></span><p><span><span>As a </span></span><b><span><span>Senior Software Engineer (Node.js)</span></span></b><span><span> at Aspire, you will design, develop, and maintain scalable, high-performance backend applications and APIs that power our products and services. You will play a key role in building cloud-native applications, designing microservices, and delivering secure, reliable, and maintainable software solutions. Working closely with Product, QA, DevOps, and Engineering teams, you will contribute to the entire software development lifecycle while mentoring junior engineers and driving engineering best practices.</span></span></p><br><u><span><span>What you'll do</span></span></u><ul><li><p><span><span>Design, develop, and maintain scalable backend applications using Node.js and JavaScript/TypeScript.</span></span></p><br></li><li><p><span><span>Build and maintain RESTful APIs and microservices to support business and product requirements.</span></span></p><br></li><li><p><span><span>Develop secure, high-performance, and maintainable backend services following engineering best practices.</span></span></p><br></li><li><p><span><span>Design and optimize SQL and NoSQL database schemas and queries to ensure performance and scalability.</span></span></p><br></li><li><p><span><span>Integrate backend services with third-party APIs, cloud services, and external systems.</span></span></p><br></li><li><p><span><span>Participate in system architecture discussions, technical design, code reviews, and solution planning.</span></span></p><br></li><li><p><span><span>Troubleshoot and resolve production issues while ensuring high system availability and reliability.</span></span></p><br></li><li><p><span><span>Develop unit, integration, and end-to-end tests to maintain high code quality.</span></span></p><br></li><li><p><span><span>Continuously improve application performance, scalability, security, and maintainability.</span></span></p><br></li><li><p><span><span>Collaborate with Product Managers, QA Engineers, DevOps Engineers, and cross-functional teams throughout the software development lifecycle.</span></span></p><br></li><li><p><span><span>Mentor junior engineers through code reviews, technical guidance, and knowledge sharing.</span></span></p><br></li><li><p><span><span>Prepare and maintain technical documentation for applications, APIs, and architectural designs.</span></span></p><br></li></ul><u><span><span>What you'll need</span></span></u><ul><li><p><span><span>Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field.</span></span></p><br></li><li><p><span><span>Minimum of 5 years of professional software development experience, including at least 3 years of hands-on experience with Node.js.</span></span></p><br></li><li><p><span><span>Strong proficiency in JavaScript (ES6+) and TypeScript.</span></span></p><br></li><li><p><span><span>Experience building scalable RESTful APIs and microservices.</span></span></p><br></li><li><p><span><span>Strong understanding of asynchronous programming, event-driven architecture, and Node.js internals.</span></span></p><br></li><li><p><span><span>Experience with Node.js frameworks such as Express.js, NestJS, or similar.</span></span></p><br></li><li><p><span><span>Strong knowledge of SQL and/or NoSQL databases such as PostgreSQL, MySQL, MongoDB, or Redis.</span></span></p><br></li><li><p><span><span>Experience working with Docker and containerized applications.</span></span></p><br></li><li><p><span><span>Experience using Git and modern CI/CD pipelines.</span></span></p><br></li><li><p><span><span>Strong understanding of software design principles, clean architecture, and design patterns.</span></span></p><br></li><li><p><span><span>Excellent analytical, problem-solving, and communication skills.</span></span></p><br></li><li><p><span><span>Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform is an advantage.</span></span></p><br></li><li><p><span><span>Knowledge of Kubernetes, messaging systems (Kafka/RabbitMQ), and secure application development is a plus.</span></span></p><br></li></ul><u><span><span>Why Aspire</span></span></u><p><span><span>In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation.</span></span></p><br><ul><li><p><span><span>Be part of a remote-first organization where flexibility is embraced.</span></span></p><br></li><li><p><span><span>Work and learn alongside talented engineers and technology leaders.</span></span></p><br></li><li><p><span><span>Explore opportunities to learn and grow through technical and non-technical training programs.</span></span></p><br></li><li><p><span><span>Gain global exposure by working on products with international teams and clients.</span></span></p><br></li><li><p><span><span>Enjoy our nursery reimbursement benefit.</span></span></p><br></li><li><p><span><span>Attend virtual and in-person international technology conferences to expand your knowledge and network.</span></span></p><br></li></ul><br> </div>

<p><h4>About Zaincash</h4> <p>ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top fintech company of 2023 and 2024 as well as GSMA’s best mobile innovation supporting humanitarian situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more.</p> <h4>Responsibilities:</h4> <p><strong>1. AI strategy and use case development</strong><br> Identify high-value AI opportunities across customer experience, fraud detection, KYC, operations automation, risk management, compliance, customer support, marketing, analytics, and internal productivity.<br> Work with business and technology stakeholders to evaluate AI ideas based on business value, feasibility, data readiness, cost, risk, and implementation complexity.<br> Build and maintain an AI use case pipeline with clear prioritization, expected impact, ownership, and delivery roadmap.</p> <p><strong>2. Solution design and technical leadership</strong><br> Translate business problems into practical AI solution designs, including LLM-based solutions, RAG, workflow automation, predictive models, document intelligence, image analysis, and intelligent agents.<br> Lead technical evaluation of AI platforms, models, tools, APIs, and vendors.<br> Define the right architecture for each use case, balancing accuracy, cost, latency, security, scalability, and maintainability.<br> Guide engineering teams on AI integration patterns, APIs, model deployment, observability, testing, and production readiness.</p> <p><strong>3. Proof of concept and production delivery</strong><br> Lead AI proof of concepts from problem framing to testing and business validation.<br> Define success metrics for each AI use case, including accuracy, automation rate, cost saving, fraud reduction, customer experience improvement, or operational efficiency.<br> Ensure successful use cases are transitioned from PoC to production with proper governance, monitoring, documentation, and support model.<br> Avoid AI for the sake of AI by ensuring every solution has a clear business case and measurable value.</p> <p><strong>4. AI governance, risk, and compliance</strong><br> Establish practical AI governance standards covering data privacy, security, responsible AI, model risk, explainability, auditability, and human-in-the-loop controls.<br> Work with information security, risk, compliance, legal, and internal audit to ensure AI solutions are aligned with regulatory and internal control requirements.<br> Evaluate AI solutions for data leakage, hallucination risk, bias, misuse, operational risk, and vendor dependency.<br> Define approval gates for AI use cases before they are deployed into production.</p> <p><strong>5. Data and platform readiness</strong><br> Assess the availability, quality, and accessibility of data required for AI use cases.<br> Work with data, application, infrastructure, and security teams to improve AI readiness across ZainCash platforms.<br> Support the creation of reusable AI capabilities, such as document processing, knowledge search, customer support assistants, fraud signals, workflow automation, and internal copilots.<br> Promote reusable patterns instead of isolated experiments.</p> <p><strong>6. Vendor and partner evaluation</strong><br> Evaluate AI vendors, cloud AI services, local models, open source frameworks, and specialized fintech AI solutions.<br> Run structured vendor assessments covering technical fit, security, data residency, cost, integration effort, support, and long-term sustainability.<br> Support procurement and management in making informed build versus buy decisions.</p> <p><strong>7. Team enablement and knowledge sharing</strong><br> Mentor engineers, analysts, product owners, and business teams on practical AI usage.<br> Create awareness sessions, internal guidelines, and reusable templates for AI opportunity assessment.<br> Support the development of internal AI capabilities and reduce dependency on external vendors where possible.</p> <h4>Requirements</h4> <p>Bachelor degree in computer science, software engineering, data science, AI, or a related technical field.<br> 8 plus years of overall technology experience, with at least 3 years in AI, machine learning, data science, or advanced analytics.<br> Strong hands-on understanding of modern AI concepts, including LLMs, RAG, embeddings, prompt engineering, AI agents, computer vision, document AI, predictive analytics, and MLOps.<br> Strong software engineering background, preferably with Python and API-based system integration.<br> Experience designing and delivering production grade AI or data-driven solutions.<br> Good understanding of cloud AI services, managed ML platforms, open source AI frameworks, and model deployment approaches.<br> Strong understanding of data privacy, security, responsible AI, and model governance.<br> Ability to communicate clearly with both technical and non-technical stakeholders.<br> Strong problem solving skills and ability to challenge unclear or low-value AI ideas.</p> <h4>Preferred qualifications:</h4> <li>Experience in fintech, banking, payments, telecom, financial services, or regulated industries.</li> <li>Experience with fraud detection, KYC automation, AML support, customer service automation, or transaction analytics.</li> <li>Experience with Arabic language AI use cases, OCR, document processing, or image-based verification.</li> <li>Experience with OpenShift, Kubernetes, microservices, API gateways, CI/CD, and enterprise integration.</li> <li>Experience evaluating AI vendors and preparing business cases for technology investment.</li> <li>Knowledge of data platforms, data pipelines, BI, and analytics environments.</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Rahal Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem, a Rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services.<br> We make travel simple, safe, and accessible to everyone, everywhere.<br> Behind every great traveler experience lies a powerful hotel inventory and this is where you come in.<br> We’re building a new generation of travel; transparent, tech-first, and truly customer-obsessed.<br> About the Role Rahal is looking for a Senior Backend Software Engineer who will play a key role in designing and implementing advanced solutions to improve our Travel platform, enhancing customer satisfaction and ensuring smooth operational processes.<br> Key Responsibilities Design and implement reusable, clean, tested, efficient, secure, maintainable, and well-documented solutions.<br> Assist partners in their integration process with our published APIs.<br> Document findings, actions, and plans thoroughly, by setting up the foundations for a solid reporting framework and a communication standard.<br> Provide the technical feasibility of implementing product requirements and offer valuable input to the product team.<br> Translate product requirements into SRS and technical plan.<br> Proactively identify technical debt and propose mitigation strategies.<br> Maintaining and developing your knowledge about software development, and supporting/mentoring other team-members, sharing guidance to help them achieve career growth.<br> Conduct code reviews for peers to enhance code quality and ensure adherence to high standards.<br> Understanding the business side of the project and having the ability to lead in-depth technical and product discussions.<br> Bring new tools and invitations that can boost the startup productivity.<br> Requirements 5+ Years of experience in Software Engineering or adjacent fields.<br> 3+ Years of experience working fully remotely with a track record of self-management and accountability.<br> Hands-on experience with JavaScript/typescript and/or NodeJS/NestJs.<br> In-depth understanding of web application architecture and design principles behind the scalable applications.<br> Solid understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.<br> Experience in designing and optimizing databases, with skills in query optimization, scaling, data modeling.<br> Advanced knowledge of Docker and AWS.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><strong><span>Location:</span></strong><span> Amman, Jordan</span></p><br> <p><strong><span>Job Type:</span></strong><span> Full-time</span></p><br> <p><strong><span>Hashtag:</span></strong><span> #LI-OS1</span></p><br> <p><strong><span>About Us</span></strong><span>:</span></p><br> <p><span>For over 45 years, Hikma Pharmaceuticals has been putting better health within reach, every day, by creating high-quality medicines and making them accessible to those who need them. We are helping to shape a healthier world that enriches all our communities, and our global team of 9,500+ empowered employees are central to this mission. </span></p><br> <p><span>As a trusted and reliable partner of over 800 high-quality generics, specialty and branded pharmaceutical products, we are driven to improve access to medicine. Through our 29 manufacturing plants, 9 R&amp;D centers across the MENA, North America and Europe, our footprint allows us to play a critical role in serving patients.&nbsp; </span></p><br> <p><strong><span>Description:</span></strong></p><br> <p><span>We are looking for a talented </span><strong><span>Associate Scientist, Formulation Development </span></strong><span>to join us. At Hikma you’ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We’re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span></p><br> <p><span>If you want to be part of a team that cares about impact, this is the place for you.</span></p><br> <p><strong><span>JOB PURPOSE:</span></strong></p><br> <p><span>To perform effective transfer of manufacturing know-how and product knowledge across Hikma manufacturing sites, provide technical support for product troubleshooting and process optimization, and support regulatory filing activities by generating and supplying the required technical documentation that is monitored by R&amp;D.</span></p><br> <p><strong><span>Key Responsibilities:</span></strong></p><br> <ul> <li><span>Follows all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner during Day-to-day operations.</span></li> <li><span>Follows the day-to-day operations related to own job to ensure continuity of work Job Specific Accountabilities.</span></li> <li><span>Lead and support the successful transfer of manufacturing processes, technical knowledge, and product know-how for pharmaceutical products across Hikma Pharmaceuticals manufacturing sites. Act as the R&amp;D representative during the, validation batches manufacturing of new product launches, providing on-site technical oversight and support as needed. Conduct comprehensive reviews of manufacturing and packaging batch records to ensure compliance with approved processes, quality standards, and regulatory requirements. Facilitate the effective transfer of technical knowledge from Product Development to Manufacturing by proactively identifying, assessing, and resolving technical risks and gaps. Collaborate closely with cross-functional teams, including Production, Quality, Supply Chain, Regulatory Affairs, Project Management Office and Technical Support Unit to ensure successful execution and alignment during the manufacture of the first three commercial/validation batches and support a smooth transition to routine commercial production.</span></li> </ul> <ul> <li><span>Review and evaluate technical documentation and outsourced products transfer dossiers for pharmaceutical products planned for transfer from Hikma Jordan (HJ)/Outsourcing lab or Licensors to other Hikma manufacturing sites, or between Hikma manufacturing sites. Assess the completeness, technical feasibility, regulatory compliance, and manufacturing readiness of transfer packages, and provide scientifically sound recommendations to support successful technology transfer activities. Ensure all evaluations are completed accurately and within established timelines to support project milestones and business objectives.</span></li> </ul> <ul> <li><span>Preparing and reviewing the supportive and technical documents that are intended to be transferred to other Hikma manufacturing sites or provided to Regulatory Affairs or authorities to complete the registration process at the intended markets, including but not limited to: Product CTDs, declaration letters, comparative dissolution reports, technical transfer reports,and reply to deficiency letters. Ensure all deliverables are completed within the predefined timelines, supported by thorough documentation and, when necessary, targeted research to enable efficient replies and compliant submissions.</span></li> </ul> <ul> <li><span>Executing lab trials and submission batches independently in compliance with Quality standards. Preparing documents and reports necessary for trial execution.</span></li> </ul> <ul> <li><span>Provide support for product troubleshooting. Ensure the implementation of a structured plan, well-defined proposals, and scientifically sound experimental designs to complete the treatment and conclude the solution within the agreed timelines.</span></li> </ul> <ul> <li><span>Efficiently completing all assigned duties and practical work within a predetermined timeline and achieving the goal of the assigned practical work.</span></li> </ul> <ul> <li><span>Perform other related duties or assignments as directed.</span></li> </ul> <ul> <li><span>Executing tasks in compliance with current Good Manufacturing Practices (cGMP), Good Laboratory Practice (GLP), and complying with all relevant safety, quality and environmental management policies, procedures, and controls to ensure a healthy and safe work environment. </span></li> </ul> <p><strong><span>Qualifications:</span></strong></p><br> <p><span>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</span></p><br> <p><strong><span>Experience:</span></strong></p><br> <p><span>1-4 years of experience in pharmaceutical formulation development of different dosage forms or pharmaceutical products technology transfer (Additional knowledge in regulatory and product registration is preferable).</span></p><br> <p><strong><span>Education:</span></strong></p><br> <p><span>BSc Pharmacy (MSc in Pharmaceutical Sciences or Pharmaceutical Industry is preferable).</span></p><br> <p><strong><span>Note: The role includes </span></strong><strong><span>working on night shifts and weekends to accommodate the nature of the work timeframe inside the manufacturing plants</span></strong></p><br> <p><strong><span>Language:</span></strong></p><br> <p><span>Excellent command of the English language (written and verbal).Excellent technical writing and documentation skills</span></p><br> <p><strong><span>Required Skills:</span></strong></p><br> <ul> <li><span>Proficiency in MS Office (Word, Excel, PowerPoint).</span></li> <li><span>Familiarity with SAP (preferred).</span></li> <li><span>Ability to work independently and manage multiple tasks.</span></li> <li><span>Strong teamwork and collaboration skills.</span></li> <li><span>Knowledge of FDA Current Good Manufacturing Practices (cGMP).</span></li> <li><span>Quick learner with flexibility and adaptability.</span></li> <li><span>Active listening and strong motivation.</span></li> <li><span>Excellent communication, strong negotiation and influencing skills</span></li> </ul> <p><strong><span>Learn more about Hikma in Jordan </span></strong><strong><span>hikma-jordan-factsheet-aug-2025-en.pdf</span></strong></p><br> </div>

<p><u>AMR Technical Officer</u></p> <p><u>Job Summary:</u>&nbsp;</p> <p>The AMR Technical Officer will support the day-to-day implementation of antimicrobial&nbsp;resistance&nbsp;activities under the STRIDES Jordan Activity. Working under the supervision of the AMR &amp; IPC Advisor, the&nbsp;Antimicrobial Resistance&nbsp;Technical Officer will provide technical and operational support across AMR workstreams,&nbsp;assist&nbsp;in the development of AMR-related tools and materials, and coordinate with government counterparts and implementing partners as directed. The position contributes to AMR surveillance strengthening, capacity building, donor reporting, and workplan tracking, and ensures project activities are implemented in alignment with international best practices and Jordan’s National Action Plan on AMR.&nbsp;</p> <p>&nbsp;</p> <p><u>Accountabilities:</u>&nbsp;</p> <ul> <li>Provides technical support for the implementation of AMR activities in alignment with Jordan’s National Action Plan on AMR and relevant national guidelines.&nbsp;</li> </ul> <ul> <li>Supports strengthening of AMR surveillance systems, including data collection, analysis, and reporting at the facility and national levels.&nbsp;</li> </ul> <ul> <li>Assists&nbsp;in the development and dissemination of AMR-related tools, guidelines, training materials, and technical briefs.&nbsp;</li> </ul> <ul> <li>Monitors and&nbsp;maintains&nbsp;AMR project protocols, instruments, data sets, manuals, and training materials.&nbsp;</li> </ul> <ul> <li>Conducts&nbsp;searches&nbsp;of&nbsp;published literature on evolving issues in AMR, antimicrobial stewardship, and related public health areas.&nbsp;</li> </ul> <ul> <li>Responds to technical requests and inquiries from internal and external staff related to AMR activities.&nbsp;</li> </ul> <ul> <li>Supports implementation of AMR activities under the STRIDES Jordan workplan and tracks delivery of outputs against agreed timelines.&nbsp;</li> </ul> <ul> <li>Ensures AMR technical implementation is consistent with best practices and meets donor contractual obligations.&nbsp;</li> </ul> <ul> <li>Supports engagement with the Ministry of Health and relevant government entities on AMR surveillance and stewardship activities, as directed by the AMR &amp; IPC Advisor.&nbsp;</li> </ul> <ul> <li>Coordinates with operations and finance teams to support&nbsp;timely&nbsp;and on-budget implementation of AMR activities.&nbsp;</li> </ul> <ul> <li>Drafts AMR technical progress reports and contributes to all donor reporting requirements.&nbsp;</li> </ul> <ul> <li>Prepares and delivers presentations on AMR progress to the project team and relevant stakeholders.&nbsp;</li> </ul> <ul> <li>Contributes to the development and review of annual workplans and AMR technical deliverables.&nbsp;</li> </ul> <ul> <li>Assists&nbsp;with the development of proposals and AMR technical design documents, based on direction from technical leadership.&nbsp;</li> </ul> <p><u>.Applied&nbsp;Knowledge &amp; Skills:</u>&nbsp;&nbsp;</p> <ul> <li>Working knowledge of AMR,&nbsp;antimicrobial susceptibility testing (AST) and AMR diagnostics,&nbsp;antimicrobial stewardship, and related public health areas, including familiarity with the Global Action Plan on AMR and WHO AMR core components.&nbsp;</li> </ul> <ul> <li>Understanding of Jordan’s public health system, national AMR landscape, and relevant government structures is an advantage.&nbsp;</li> </ul> <ul> <li>Experience supporting AMR programs and government counterparts in Jordan or the broader MENA region preferred.&nbsp;</li> </ul> <ul> <li>Professional&nbsp;proficiency&nbsp;in both Arabic and English, written and verbal, is&nbsp;required.&nbsp;</li> </ul> <ul> <li>Strong organizational and analytical skills, with&nbsp;ability&nbsp;to manage multiple tasks and meet deadlines.&nbsp;</li> </ul> <ul> <li>Proficiency&nbsp;in MS Office and relevant data management tools.&nbsp;</li> </ul> <ul> <li>Ability to analyze and interpret AMR&nbsp;laboratory and surveillance&nbsp;data,&nbsp;identify&nbsp;errors, and prepare clear and&nbsp;accurate&nbsp;reports.&nbsp;</li> </ul> <p>&nbsp;</p> <p><u>Supervision Given/Received:</u>&nbsp;&nbsp;</p> <ul> <li>Reports to the AMR &amp; IPC Advisor.&nbsp;</li> </ul> <ul> <li>Has no formal supervisory responsibility; may provide guidance to junior or support staff.&nbsp;</li> </ul> <p>&nbsp;</p> <p><u>Education:&nbsp;</u>&nbsp;&nbsp;</p> <ul> <li>Bachelor’s degree or&nbsp;its international&nbsp;equivalent in Microbiology, Public Health, Laboratory Sciences, Pharmacy, or&nbsp;a related&nbsp;field.&nbsp;</li> </ul> <p>&nbsp;</p> <p><u>Experience</u>&nbsp;&nbsp;</p> <ul> <li>Minimum&nbsp;4+ years of relevant experience in AMR, microbiology, antimicrobial stewardship, or&nbsp;a related&nbsp;public health field.&nbsp;</li> </ul> <ul> <li>Experience providing technical support to AMR or health security programs in Jordan or the MENA region preferred.&nbsp;</li> </ul> <ul> <li>Prior work experience in a non-governmental organization, government agency, or private organization&nbsp;operating&nbsp;in the public health or global health security space.&nbsp;</li> </ul> <ul> <li>Professional&nbsp;proficiency&nbsp;in both<strong>&nbsp;Arabic and English</strong>, written and verbal, is&nbsp;required</li> </ul> <p>This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.</p> <p>FHI 360 is an <a href="http://www.fhi360.org/careers/eeo">equal opportunity and affirmative action employer</a> whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.</p> <p>Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.</p> <p>FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.</p> <p><strong>FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment&nbsp; process. If you have questions or concerns about correspondence from us, please email <a href="mailto:CareerCenterSupport@fhi360.org">CareerCenterSupport@fhi360.org</a>.</strong><br> <br> FHI 360 fosters the strength and health of its workforce through a&nbsp;<a href="https://www.fhi360.org/node/689">competitive benefits package</a>, professional development&nbsp;and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.</p> <p>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span>تحÙÙÙ ÙبÙعات ÙÙتازة ÙÙ Ø®Ùا٠تÙزÙع ÙÙتجات اÙØ´ÙÙÙÙØ§ØªØ©Ø Ø§ÙبسÙÙÙØªØ Ø§ÙØ´ÙØ¨Ø³Ø ÙاÙØ­ÙÙÙات عÙÙ ÙÙاط اÙبÙع اÙÙستÙدÙØ©Ø ÙبÙاء عÙاÙات ÙتÙÙØ© Ùع اÙعÙÙاء.</span><br><span>​اÙÙÙا٠ÙاÙÙسؤÙÙÙات اÙرئÙسÙØ©:</span><br><span>​اÙبÙع ÙاÙتÙزÙع: زÙارة اÙعÙÙاء اÙحاÙÙÙÙ ÙاÙÙحتÙÙÙ٠بشÙ٠دÙر٠ÙتغطÙØ© اÙخطÙØ· اÙبÙعÙØ© اÙÙحددة.</span><br><span>​Ùتح أسÙا٠جدÙدة: اÙبحث اÙÙستÙر ع٠ÙÙاÙØ° بÙع جدÙدة ÙزÙادة اÙحصة اÙسÙÙÙØ© ÙÙÙÙتجات.</span><br><span>​اÙعرض ÙاÙترÙÙج: اÙتأÙد Ù٠عرض اÙÙÙتجات بشÙ٠جذاب داخ٠اÙÙØ­Ùات ÙÙتابعة تÙارÙØ® اÙصÙاحÙØ©.</span><br><span>​اÙتحصÙÙ: تحصÙ٠اÙÙستحÙات اÙÙاÙÙØ© ÙÙشرÙØ© ÙÙÙا٠ÙÙسÙاسات اÙائتÙاÙÙØ© اÙÙتبعة.</span><br><span>​اÙتÙارÙر: تÙدÙ٠تÙارÙر ÙÙÙÙØ© ÙأسبÙعÙØ© ع٠اÙÙبÙØ¹Ø§ØªØ Ø§ÙÙØ±ØªØ¬Ø¹Ø§ØªØ ÙÙÙاحظات اÙعÙÙاء.</span><br><span>​اÙشرÙØ· ÙاÙÙؤÙÙات اÙÙØ·ÙÙبة:</span><br><span>​اÙخبرة: خبرة Ùا تÙ٠ع٠سÙتÙÙ (2) ÙÙÙÙدÙب ÙبÙعات ÙÙداÙÙ.</span><br><span>​Ø®ÙÙÙØ© اÙÙطاع: خبرة Ùحددة Ù٠شرÙات تÙزÙع (اÙسÙاÙØ±Ø Ø§ÙØ´ÙÙÙÙØ§ØªØ©Ø Ø§ÙبسÙÙÙØªØ Ø§ÙØ´ÙØ¨Ø³Ø Ø£Ù Ø§ÙسÙاÙات).</span><br><span>​ÙÙارات بÙعÙØ© ÙتÙاÙضÙØ© ÙÙتازة Ùع اÙÙدرة عÙ٠اÙØ¥ÙÙاع.</span><br><span>​اÙÙباÙØ© Ùحس٠اÙÙظÙر ÙاÙÙدرة عÙ٠اÙتعاÙÙ Ùع ÙختÙ٠أÙÙاط اÙعÙÙاء.</span><br><span>​رخصة ÙÙادة سارÙØ© اÙÙÙعÙÙ</span><br><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Successfully design, develop, implement, and maintain enterprise Business Intelligence and AI solutions that improve data accessibility, reporting, analytics, and decision-making across UNRWA. Deliver high-quality data warehouse models, ETL/ELT solutions, Power BI dashboards, AI-enabled analytics, and technical documentation while ensuring data quality, adherence to enterprise architecture standards, and knowledge transfer to relevant technical teams.<br> Work Location<br>HQA and open for remote consultancy in the UNRWA fields of operation<br> Expected duration<br>12 months<br> Duties and Responsibilities<br>The Consultant will be responsible for providing senior technical expertise in Business Intelligence, Data Analytics, Data Warehousing, and Artificial Intelligence solutions. The Consultant will work closely with the Enterprise Architecture &amp; Business Intelligence (EBI) team to deliver enterprise reporting and analytics capabilities. Specific outputs/tasks include, but are not limited to: • Analyze business requirements and translate them into technical BI and AI solutions. • Design and develop dimensional data warehouse models and analytical/semantic models. • Design and develop OLAP cubes and support database objects. • Develop, maintain, and optimize ETL/ELT processes and data integration solutions. • Design, develop, deploy, and maintain Power BI reports, dashboards, KPI scorecards, and AI-powered dashboards. • Support implementation and adoption of Microsoft Copilot and other AI capabilities within BI solutions. • Ensure data quality, consistency, completeness, and accuracy through profiling, validation, cleansing, and monitoring activities. • Provide technical advice and recommendations related to BI, Power BI, analytics, AI, and data architecture. • Coordinate with the Enterprise Architecture &amp; Business Intelligence team on technical design, architecture, deployment, and production support. • Provide technical guidance and knowledge transfer to BI developers and relevant technical staff. • Prepare and maintain technical documentation including solution designs, specifications, operational procedures, and user manuals. • Perform other related duties as required.<br> Qualifications/special skills<br>Bachelor's Degree in Computer Science, Information Technology, Data Science, Artificial Intelligence, Software Engineering, or another related discipline. Minimum seven (6) years of relevant professional experience. Nature of required experience: Professional experience in Business Intelligence, Data Analytics, Data Engineering, Data Warehousing, Software Development, or related fields, including experience with Power BI, SQL Server, ETL/ELT development, dimensional modelling, AI-powered analytics, and Microsoft BI technologies. • Extensive experience with Microsoft Power BI. • Extensive experience with SQL Server, SQL development, and database scripting. • Strong experience in Data Warehouse design and dimensional modelling. • Strong experience in ETL/ELT development and data integration. • Strong experience writing DAX and SQL. • Experience with Microsoft SSIS and SSAS. • Experience implementing AI-powered analytics, Microsoft Copilot, or Generative AI solutions. • Experience translating business requirements into analytical solutions. • Experience preparing technical documentation. • Experience with Microsoft Azure and/or Microsoft Fabric is desirable<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman with possibility for remote consultancy in the fields of UNRWA operations. • The consultancy is for local candidates. • The selected candidate will receive a monthly remuneration that is amounting to JOD 1,190.44 or equivalent in USD for every fully completed month. • The duration of the Contract is for 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role works under the overall supervision of the head, Digital Impact Strategy and Data Officer and in coordination with EBI team.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><h4>Description</h4> <p>The Senior Microsoft Presales Engineer is responsible for driving customer engagement, solution positioning, and technical presales activities across Microsoft Infrastructure, Security, Modern Workplace, and Cloud solutions. The role acts as a trusted technical advisor to enterprise customers, supporting digital transformation initiatives through consultative solution design, technical workshops, demonstrations, and strategic customer engagements.</p> <p>Working closely with Account Managers, Architects, Product teams, and Microsoft stakeholders, the engineer plays a key role in identifying customer requirements, positioning Microsoft technologies, developing technical proposals, and supporting pipeline growth across the region. The role combines deep Microsoft technical expertise with strong customer-facing, presentation, and solution-selling capabilities.</p> <h4>Responsibilities:</h4> <h4>Customer Engagement & Solution Consulting</h4> <ul> <li>Engage with customers to understand: business challenges, security and infrastructure requirements, digital transformation objectives, and existing technology environments</li> <li>Conduct assessments of customer infrastructure, cloud, and security landscapes</li> <li>Support customers in defining technical requirements and contributing to: RFP responses, RFI documentation and technical solution requirements</li> <li>Act as a trusted advisor throughout the customer engagement lifecycle</li> </ul> <h4>Solution Positioning & Technical Presales</h4> <ul> <li>Position Microsoft solutions as best-in-class offerings by articulating: business value, competitive advantages, technical capabilities and security and operational benefits</li> <li>Demonstrate Microsoft solution advantages over competitive technologies and existing customer environments</li> <li>Support customers throughout technical evaluations and decision-making processes</li> <li>Prepare technical proposals, solution presentations, architecture recommendations and technical response documentation</li> </ul> <h4>Microsoft Security, Cloud & Infrastructure Solutions</h4> <ul> <li>Design and position solutions across: Microsoft 365 E3 & E5, Microsoft Security & Compliance solutions, Microsoft Defender Suite, Microsoft Sentinel (SIEM), Azure Active Directory (SSO, MFA, Identity Security), Microsoft Purview and Data Protection solutions, Intune and Endpoint Management, Azure Infrastructure, Backup, DR, and Migration services, Hybrid and on-premise Microsoft infrastructure solutions</li> <li>Support Azure sizing, migration, and modernization discussions with enterprise customers</li> <li>Maintain strong awareness of Microsoft cloud, infrastructure, and security best practices</li> </ul> <h4>Workshops, Demonstrations & Technical Presentations</h4> <ul> <li>Lead customer workshops, technical demonstrations, solution presentations and executive briefings</li> <li>Deliver tailored presentations addressing customer-specific business and technical challenges</li> <li>Educate customers on Microsoft cloud, infrastructure, and cybersecurity capabilities</li> <li>Support customer enablement and awareness initiatives across Microsoft technologies</li> </ul> <h4>Pipeline Development & Sales Support</h4> <ul> <li>Contribute to pipeline generation and opportunity development activities as part of the presales organization</li> <li>Support opportunity qualification, technical validation, and deal progression across strategic customer engagements</li> <li>Collaborate closely with sales and account management teams to align technical and commercial strategies</li> <li>Maintain visibility on opportunity progression and customer engagement activities</li> </ul> <h4>Cross-Functional Collaboration</h4> <ul> <li>Work closely with Account Managers, Technical Architects, Product teams, Delivery teams and Microsoft stakeholders</li> <li>Support successful transition from presales to delivery and implementation phases</li> <li>Collaborate with customer IT and security teams to ensure solution alignment and technical readiness</li> </ul> <h4>Requirements</h4> <ul> <li>8+ years of experience in Microsoft solution sales, technical presales, cloud and infrastructure consulting, enterprise ICT environments</li> <li>Strong expertise across Microsoft Cloud, Security, Productivity, Infrastructure solutions</li> <li>Strong understanding of enterprise security principles, cloud migration and modernization, identity and access management, data protection and compliance solutions</li> <li>Experience supporting enterprise and strategic customer engagements</li> <li>Familiarity with non-Microsoft security technologies such as VMware, Trend Micro EPP/EDR, Forcepoint DLP is highly desirable</li> <li>Bachelor’s degree in Computer Science, Information Technology, Engineering or a related technical field</li> <li>Microsoft cloud and security certifications are an advantage</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><b>How can you make a difference?</b><br>UNICEF is committed to ensuring that all children and young people acquire the knowledge, skills, and competencies needed to successfully learn, thrive and transition to further learning, decent work, and active citizenship. As countries invest in general education, Technical and Vocational Education and Training (TVET), skills development programmes, and alternative learning pathways, there is increasing demand for evidence on whether these investments are aligned with labor market needs and contribute to improved work and life outcomes.<br>Expected Deliverables:<br>Task 1 Global Public Goods on Education System External Efficiency and Skills Labor Market Alignment<br>1A. Compendium of Good Practices on Education Labor Market Observatories:<br>1B. Compendium of Good Practices on Tracer Studies and Employer Surveys:<br>1C. Compendium of Good Practices on Public Private Dialogue and Stakeholder Engagement:<br>Task 2 Technical Assistance to Country Offices and Governments<br>2A. Demand-Driven Technical Assistance to Countries: Provide technical assistance to UNICEF Country Offices and governments, in response to formal technical assistance requests, on establishing or strengthening education labor market observatories, tracer studies, employer surveys, labor market intelligence systems, and stakeholder consultation mechanisms. Support will be provided to at least five countries and documented through technical reports, mission reports, technical reviews, workshop outputs, and country-specific recommendations.<br>2B. Toolkit: Produce a toolkit consolidating lessons from the global reviews and identifying operational models, indicators,<br>templates, and tools that can inform future UNICEF guidance, technical assistance, and country support on education-toemployment<br>transitions and labor market alignment monitoring.<br>2C. Knowledge Sharing, Capacity Development and Final Synthesis: Develop knowledge products and training materials, facilitate regional and global webinars and peer-learning exchanges, document country case studies and implementation lessons, and produce a final synthesis report highlighting country experiences, emerging lessons, and recommendations for strengthening education system external efficiency and skills labor market alignment<br><br><b>Minimum requirements:</b><br>• Education: Advanced university degree (Master's or higher) in Economics, Labor Economics, Statistics, Monitoring and Evaluation, or a closely related field<br>• Work Experience: At least eight years of progressively responsible professional experience in labor market analysis, TVET, education sector planning, education financing, monitoring and evaluation, or closely related fields.<br>• Demonstrated experience conducting or supporting graduate tracer studies, employer surveys, labor market assessments, labor market intelligence systems, workforce observatories, or similar monitoring systems.<br>• Proven experience supporing governments and development partners in strengthening alignment between education systems and labor market needs.<br>• xperience producing analytical reports, global reviews, guidance materials, toolkits, and other knowledge products intended for policy and operational use.<br>• Experience providing technical assistance to governments and/or international organizations in low-and middle-income countries.<br>• Skills:<br>• Strong understanding of education-to-employment transitions and employability outcomes.<br>• Knowledge of education system performance, external efficiency analysis, skills development systems, TVET, and workforce development policies.<br>• Familiarity with labor market observatories, tracer studies, employer surveys, labor market intelligence systems, and skills forecasting methodologies.<br>• Strong analytical, research, writing, and synthesis skills.<br>• Ability to translate technical evidence into practical recommendations for policymakers and practitioners.<br>• Strong facilitation and stakeholder engagement skills.<br>• Language Requirements : Fluent in English, spoken and written. Knowledge of French will be an advantage<br>• Desirables: Experience working with Ministries of Education, Labor, Planning, TVET authorities, chambers of commerce, employers' organizations, trade unions, and development partners is desirable.<br>• Knowledge of French or another UN language.<br><br></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.</p><br><br><p>At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.</p><br><br><p>AI Fearlessly.</p><br><p><b><span>POSITION OVERVIEW</span></b></p><br><p>As a <b><span>Customer Success Technical Advisor (CSTA)</span></b>, you are the strategic technical linchpin for TrendAI’s enterprise clients. Your mission is to move beyond reactive troubleshooting to become a <b><span>Trusted Advisor</span></b>, ensuring customers achieve measurable cybersecurity resilience. You will lead the technical journey for our most strategic accounts, transforming complex security requirements into scalable, operational successes within the TrendAI Vision One™ ecosystem.</p><br><p><b><span>PRIMARY RESPONSIBILITIES</span></b></p><br><p><b><span>1. Strategic Technical Advocacy</span></b></p><br><ul><li><b><span>Outcome-Driven Management:</span></b> Act as the primary technical voice post-deployment, shifting the focus from "ticket resolution" to "security outcome attainment."</li><li><b><span>Success Planning:</span></b> Contribute technical milestones to the broader Customer Success Plan, ensuring a clear roadmap for platform adoption, version upgrades, and feature deployments.</li><li><b><span>Platform Mastery:</span></b> Conduct regular architectural reviews and configuration audits to ensure customers are utilizing the full breadth of the TrendAI platform.</li></ul><p><b><span>2. Proactive Operations &amp; Enablement</span></b></p><br><ul><li><b><span>Value Realization:</span></b> Guide clients through a structured onboarding and deployment process, ensuring rapid time-to-value and high feature utilization.</li><li><b><span>Technical Workshops:</span></b> Design and deliver bespoke workshops and "Best Practice" sessions to mature the customer's internal SOC and SIEM operations.</li><li><b><span>Advanced Threat Defense:</span></b> Provide technical oversight during critical security events, offering proactive recommendations to harden the customer's posture against evolving threats.</li></ul><p><b><span>3. Operational Excellence &amp; Leadership</span></b></p><br><ul><li><b><span>Root Cause Strategy:</span></b> Perform deep-dive root cause analysis (RCA) on complex issues, providing long-term strategic recommendations to prevent systemic failures.</li><li><b><span>Cross-Functional Orchestration:</span></b> Serve as the regional liaison between the customer and internal Product Engineering, R&amp;D, and Sales Engineering to influence product roadmaps.</li><li><b><span>Account Health Integrity:</span></b> Maintain a "Single Source of Truth" for account health, including detailed environment maps, troubleshooting playbooks, and operational reports.</li></ul><p><b><span>ELIGIBILITY CRITERIA: SKILLS &amp; QUALIFICATIONS</span></b></p><br><ul><li><b><span>Experience:</span></b> 10 or more years of experience in technical support, security architecture, systems engineering, or a relevant client-facing consulting field.</li><li><b><span>Domain Expertise:</span></b> Strong knowledge of security frameworks (NIST, MITRE ATT&amp;CK), SIEM/SOC operations, and endpoint/network defense technologies.</li><li><b><span>Technical Depth:</span></b> Deep understanding of multiple operating systems (Windows Server, Linux, Solaris) and hybrid-cloud infrastructure (AWS, Azure, GCP).</li><li><b><span>Strategic Communication:</span></b> Excellent written and verbal communication skills, including the ability to articulate complex technical risks in simple, business-centric terms for executive stakeholders.</li><li><b><span>Analytical Mindset:</span></b> Highly process-oriented with a passion for digital organization, documentation, and technical reporting.</li><li><b><span>Education:</span></b> Bachelor’s Degree in Engineering, Computer Science, or equivalent is preferred.</li><li><b><span>Certifications:</span></b> Technical certifications are strongly preferred (e.g., TCAP, TSCE, CISSP, CCNA, CCNP, or Cloud Platform Certifications).</li></ul><p><b><span>OUR COMMITMENT TO DIVERSITY</span></b></p><br><p>TrendAI strives to build an environment of equit<span>y and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity – the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.</span></p><br><p><span><span>#LI-Onsite</span></span></p><br><p><span><span>#LI-NA1</span></span></p><br><p><span>We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.</span></p><br> </div>

<p><h4>Description</h4> <p><strong>Key responsibilities</strong></p> <ul> <li>Manage a portfolio of Tail/SMB accounts and maintain regular customer engagement</li> <li>Handle high account volume efficiently while maintaining strong follow-up and account ownership</li> <li>Monitor customer health, usage, spend trends, and churn risks proactively</li> <li>Drive customer retention and reduce churn across the assigned portfolio</li> <li>Identify expansion and upsell opportunities where relevant</li> <li>Follow up on low balance, insolvency, inactivity, and contraction-risk accounts</li> <li>Coordinate internally with Support, Compliance, Finance, and Product teams to resolve customer concerns</li> <li>Ensure customers are utilizing the platform correctly and adopting relevant features</li> <li>Handle escalations professionally and maintain strong customer communication</li> <li>Maintain accurate account updates and activity tracking within internal systems and CRM tools</li> <li>Support commercial initiatives such as pricing transitions, account segmentation, and revenue protection efforts</li> <li>Contribute to improving customer workflows, operational processes, and customer experience initiatives</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>2–5 years of experience in customer success, account management, customer support, sales, or a related customer-facing role</li> <li>Strong communication and relationship-building skills</li> <li>Strong organizational and follow-up skills</li> <li>Ability to efficiently manage and prioritize a high-volume portfolio of accounts</li> <li>Commercial awareness and ability to identify customer risk and growth opportunities</li> <li>Ability to work cross-functionally with multiple internal teams</li> <li>Problem-solving mindset and ability to handle customer escalations calmly</li> <li>Fluent in English and Arabic</li> </ul> <p><strong>Nice-to-have skills</strong></p> <ul> <li>Experience working in SaaS, telecom, cloud, or contact center environments</li> <li>Experience using CRM platforms such as HubSpot, Planhat, Salesforce, or similar tools</li> <li>Understanding of customer retention and revenue metrics</li> <li>Experience handling operational workflows and customer lifecycle management</li> <li>Experience working with SMB or scaled customer portfolios</li> <li>Basic understanding of APIs, telephony, or technical customer workflows is a plus</li> </ul> <p><strong>What success looks like in this role</strong></p> <ul> <li>Maintaining strong retention across the assigned portfolio</li> <li>Proactively identifying and reducing churn risks</li> <li>Efficiently managing a large number of customer accounts without compromising customer experience</li> <li>Driving customer engagement and platform adoption</li> <li>Maintaining strong operational discipline and customer follow-up</li> <li>Supporting revenue growth and protection initiatives across the portfolio</li> </ul></p><p></p>