Mechanical Engineering Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Rahal Rahal is the travel mini-app inside Iraq’s Super Qi ecosystem, a Rocketship redefining how millions of travelers search, book, and manage journeys across flights, hotels, and digital services.<br> We make travel simple, safe, and accessible to everyone, everywhere.<br> Behind every great traveler experience lies a powerful hotel inventory and this is where you come in.<br> We’re building a new generation of travel; transparent, tech-first, and truly customer-obsessed.<br> About the Role Rahal is looking for a Senior Backend Software Engineer who will play a key role in designing and implementing advanced solutions to improve our Travel platform, enhancing customer satisfaction and ensuring smooth operational processes.<br> Key Responsibilities Design and implement reusable, clean, tested, efficient, secure, maintainable, and well-documented solutions.<br> Assist partners in their integration process with our published APIs.<br> Document findings, actions, and plans thoroughly, by setting up the foundations for a solid reporting framework and a communication standard.<br> Provide the technical feasibility of implementing product requirements and offer valuable input to the product team.<br> Translate product requirements into SRS and technical plan.<br> Proactively identify technical debt and propose mitigation strategies.<br> Maintaining and developing your knowledge about software development, and supporting/mentoring other team-members, sharing guidance to help them achieve career growth.<br> Conduct code reviews for peers to enhance code quality and ensure adherence to high standards.<br> Understanding the business side of the project and having the ability to lead in-depth technical and product discussions.<br> Bring new tools and invitations that can boost the startup productivity.<br> Requirements 5+ Years of experience in Software Engineering or adjacent fields.<br> 3+ Years of experience working fully remotely with a track record of self-management and accountability.<br> Hands-on experience with JavaScript/typescript and/or NodeJS/NestJs.<br> In-depth understanding of web application architecture and design principles behind the scalable applications.<br> Solid understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.<br> Experience in designing and optimizing databases, with skills in query optimization, scaling, data modeling.<br> Advanced knowledge of Docker and AWS.<br></span> </div>

<p>We are looking for a Quality Engineer who codes. Not someone who writes click-through scripts, but an engineer who reads the source, understands how the system works, and builds automation that catches real problems before they ship. You'll join a distributed, hands-on team that debates openly, then commits, and you'll own quality across the full stack.</p><p>What you'll do</p><ul><li>Build and maintain automated test suites in JavaScript from end-to-end browser tests through API and integration coverage.</li><li>Write real code: reusable test frameworks, utilities, and helpers, not throwaway scripts.</li><li>Do white-box (structural) testing. Read the code, understand the internals, and target tests where the risk actually is.</li><li>Test across the stack: React front ends, Node.js services, and PostgreSQL data.</li><li>Write and debug SQL to validate data, reproduce issues, and check system state directly.</li><li>Automate browser flows with Selenium and keep the suite fast, stable, and trustworthy.</li><li>Wire tests into our CI pipelines so quality checks run on every change.</li><li>Partner with engineers on design and code reviews, catching testability and quality gaps early.</li><li>Investigate failures, isolate root cause, and file precise, reproducible reports.</li><li>Help shape our test strategy, coverage, and quality gates.</li></ul><p>What we're looking for</p><ul><li>2+ years building automated tests for web applications.</li><li>Strong JavaScript and TypeScript. You write clean, maintainable code, not just test scripts.</li><li>Hands-on Selenium experience for browser automation.</li><li>Solid working knowledge of React and Node.js, enough to test them from the inside.</li><li>Comfortable with PostgreSQL and writing SQL for validation and debugging.</li><li>A white-box mindset: you design tests around how the system actually works, not just what the UI shows.</li><li>Strong problem-solving and debugging instincts.</li><li>A clear communicator who works well in a distributed team.</li></ul><p>Nice to have</p><ul><li>API testing experience with REST or GraphQL.</li><li>CI/CD experience (for example, GitHub Actions).</li><li>Performance or load testing.</li><li>Experience with event-driven systems (Kafka) or containers (Docker, Kubernetes).</li><li>Familiarity with modern JavaScript test tooling such as Jest, Playwright, or Cypress.</li><li>Domain experience in academic or scholarly publishing.</li></ul><p>Why join us</p><ul><li>Real ownership of quality on a platform researchers and publishers rely on every day.</li><li>A hands-on engineering culture that prizes progress over perfection.</li><li>Room to grow your engineering depth, not just your test coverage.</li></ul><p>We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.</p><p>Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact EMAIL_ADDRESS for assistance.</p><p>We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-SC1</p><p><strong>Desired Candidate Profile</strong></p><ul><li>2+ years building automated tests for web applications.</li><li>Strong JavaScript and TypeScript. You write clean, maintainable code, not just test scripts.</li><li>Hands-on Selenium experience for browser automation.</li><li>Solid working knowledge of React and Node.js, enough to test them from the inside.</li><li>Comfortable with PostgreSQL and writing SQL for validation and debugging.</li><li>A white-box mindset: you design tests around how the system actually works, not just what the UI shows.</li><li>Strong problem-solving and debugging instincts.</li><li>A clear communicator who works well in a distributed team.</li></ul><p>Nice to have</p><ul><li>API testing experience with REST or GraphQL.</li><li>CI/CD experience (for example, GitHub Actions).</li><li>Performance or load testing.</li><li>Experience with event-driven systems (Kafka) or containers (Docker, Kubernetes).</li><li>Familiarity with modern JavaScript test tooling such as Jest, Playwright, or Cypress.</li><li>Domain experience in academic or scholarly publishing.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As part of the Infrastructure Support team, you will provide operational and project support to TDM Group and its global partners ensuring incidents, problems and requests are being dealt with to agreed service levels. In addition, you will be participating in the implementation of projects relevant to your area of responsibility. Beyond technical expertise, this role demands strong communication skills, effective collaboration, leadership potential, and a commitment to excellence and continuous improvement.</p><p>Responsible for ensuring that all requests and incidents are resolved within SLA and to ITIL standards via effective 2nd line support and systems management</p><p>Identify, diagnose and resolve IT infrastructure problems within SLA and to ITIL standards. This role focuses on network infrastructure as the main duties.</p><p>Implement and manage IT infrastructure solutions and systems with a focus on networks</p><p>Implement TDM Group s IT processes and security policies.</p><p>Contribute to the progression of the infrastructure team by advising best practices and delivering the best possible solutions.</p><p>Mentor, coach and support the team members.</p><p>Demonstrate ownership and accountability in complex incidents and projects.</p><p>Participate in 24x7 on-call rota</p><p>Ability to travel on demand</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>6+ years of experience in the networking field with experience in leadership roles as a plus.</li><li>Strong English skills, both spoken and written.</li><li><strong>Core technologies and Skills:</strong></li><li>A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking</li><li>Working knowledge of common network monitoring and security utilities with experience in implementing and using Zabbix as a plus.</li><li>Hands-on experience implementing and administering network devices and technologies:</li><ul><li>Multi-vendor Routing and Switching platforms including Cisco, Netgear and HP.</li><li>Multi-vendor UTM and Firewall appliances including Cisco, Fortinet and Sonicwall.</li><li>Intrusion Prevention and DDoS Mitigation Systems.</li><li>Network Management and Monitoring Systems.</li><li>Wireless Systems.</li><li>VPN and WAN Technologies.</li><li>Microsoft Azure networking.</li></ul><li><strong>Complementary Technologies:</strong></li><li>Knowledge and experience in Microsoft environments:</li><ul><li>Windows Server (including Active Directory).</li><li>Microsoft Azure.</li><li>Microsoft 365.</li><li>Amazon Web Services networking.</li><li>Linux server administration.</li><li>Python programming.</li><li>Git and version control systems.</li><li>Hands-on experience with automation tools such as Ansible, GitHub Actions, Azure Pipelines etc.</li></ul><li>Good technical documentation skills.</li><li>Previous experience in an IT service provider organisation is a plus.</li><li><strong>Qualifications &amp; Education</strong></li><li>Bachelor s degree (preferably in Computer/Network science/engineering related).</li><li>Current CCNP and/or CCSP is required.</li><li>Fortinet NSE 4 is strongly preferred.</li><li>Fortinet NSE 5 and 7 are a plus.</li><li>Microsoft Certified: Azure Network Engineer Associate is strongly preferred.</li><li>Microsoft Certified: Azure Administrator Associate is a plus.</li><li>AWS Certified Advanced Networking Specialty is a plus.</li><li><strong>Personal Qualities</strong></li><li>Commitment to excellence and achieving the highest standards.</li><li>Excellent communication and customer service skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to delegate, prioritize and multitask.</li><li>Willingness to learn new technologies and maintain industry knowledge.</li><li>Self-motivated and hardworking.</li></ul><p></p></section>

<p><h4>About us</h4> <p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets and AI-enabled applications to support decision-makers across workforce development, economic competitiveness and societal transformation.</p> <p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence and adaptive policy solutions.</p> <p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide and connect.</p> <h4>Where you fit in</h4> <p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p> <p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p> <p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p> <h4>What you will do</h4> <ul> <li>Architect and build scalable, innovative software solutions; internally and for clients</li> <li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li> <li>Rapidly prototype, iterate, and validate solutions using modern technologies</li> <li>Balance short-term deliverables with long-term vision for scalable systems</li> <li>Work across cross-functional teams to align product goals, timelines, and execution</li> <li>Mentor junior engineers and contribute to growing a culture of technical excellence</li> <li>Evaluate new technologies to be implemented at scale for citizen impact</li> <li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li> <li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li> </ul> <h4>Our core tech stack (flexible)</h4> <ul> <li>Backend: C# / .NET / Python</li> <li>Frontend: React / Next.js</li> <li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li> <li>Cloud: Azure or Google</li> <li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li> <li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li> </ul> <h4>Requirements</h4> <h4>What you’ll bring</h4> <ul> <li>6+ years of professional software engineering experience</li> <li>Expertise with C# and .NET Core, including building APIs and backend systems</li> <li>Proficiency in React and/or Next.js for modern frontend development</li> <li>Experience working with cloud services (Azure, AWS, or GCP)</li> <li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li> <li>A passion for learning and working with emerging technologies</li> <li>Ability to work independently in fast-paced, dynamic environments</li> <li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li> </ul> <h4>Bonus points for</h4> <ul> <li>Prior consulting, agency, or client-facing experience</li> <li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li> <li>Open-source contributions or published technical content</li> <li>Familiarity with data science workflows or machine learning integration</li> </ul> <h4>Benefits</h4> <h4>Perks and opportunities</h4> <p><strong>Accelerated career trajectory</strong><br> We operate a performance-driven environment with clear progression pathways.</p> <p><strong>Seamless relocation</strong><br> For those relocating - we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p> <p><strong>Supporting your performance</strong><br> We provide Tier 1 global medical coverage, wellbeing support, family allowances where applicable and structured savings plans.</p> <p><strong>Helping teams perform</strong><br> We work on complex high-impact engagements that demand intensity and ownership. At the same time we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>

<p>We are seeking a highly skilled and innovative AI Engineer to join our forward-thinking Technology team. In this role, you will bridge the gap between software engineering and data science, taking responsibility for designing, developing, and deploying cutting-edge Artificial intelligence and machine learning models. You will work cross-functionally to integrate intelligent, data-driven features into our core products and optimize them for Scale and performance.</p><p><strong>PRIMARY DUTIES AND RESPONSIBILITIES:</strong></p><ul><li><strong>Model Development &amp; Training:</strong> Design, build, and optimize machine learning and deep learning models (e.g., Natural Language Processing, Computer Vision, Predictive Analytics) tailored to specific business needs.</li><li><strong>Data Engineering &amp; Pipelines:</strong> Construct and maintain robust data pipelines to gather, clean, and preprocess large, complex datasets for efficient model training and inference.</li><li><strong>Deployment &amp; Integration:</strong> Deploy AI models into production environments, ensuring they are highly available and scalable. Integrate models seamlessly with existing software architectures via robust RESTful APIs or gRPC.</li><li><strong>MLOps &amp; Monitoring:</strong> Implement monitoring solutions to track model performance in real-time, troubleshoot issues, and automate retraining pipelines to combat data drift and degradation.</li><li><strong>Research &amp; Innovation:</strong> Stay continuously abreast of the latest advancements in AI methodologies, generative models (such as LLMs), and framework updates to elevate our technology stack.</li><li><strong>Collaboration:</strong> Work closely with product managers, data scientists, and backend engineers to translate complex business requirements into tangible technical AI solutions.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Mathematics, Statistics, or a closely related quantitative field.</li><li>Proficiency in Python and strong familiarity with object-oriented languages such as C++, Java, or Go.</li><li>Deep hands-on experience with modern frameworks and libraries, including TensorFlow, PyTorch, Keras, and Scikit-Learn.</li><li>Solid understanding of software development life cycles (SDLC), version control (Git), CI/CD pipelines, and writing clean, testable code.</li><li>Experience working with SQL, NoSQL databases, and data manipulation tools (Pandas, NumPy, Apache Spark).</li><li>Experience working with Large Language Models (LLMs), prompt engineering, and fine-tuning techniques (e.g., LoRA, QLoRA, RAG architectures).</li><li>Familiarity with cloud platforms and their ML ecosystems (AWS SageMaker, Google Cloud Vertex AI, or Azure Machine Learning).</li><li>Strong background in containerization and orchestration tools (Docker, Kubernetes).</li><li>A proven track record of bringing ML models from research/prototype phase to a live production environment.</li></ul>

<p>Role Summary: The NOC Tier 3 is the Senior Subject Matter Expert (SME) responsible for the design, architecture, and deployment of complex, large-scale network solutions. This role provides the highest level of technical expertise, sets standards, performs advanced capacity planning, and is the final technical escalation point, driving innovation and defining the future state of Acuative's global infrastructure. Core Responsibilities: Network Architecture &amp; Design: Lead the high-level and low-level design of enterprise network solutions, including core routing, spine-and-leaf fabrics, and multi-vendor security architectures. Strategic Planning: Conduct capacity planning, performance modeling, and define technology roadmaps to ensure the network can support future business growth and demands. Advanced Security &amp; Compliance: Serve as the SME for advanced security systems (e.g., SD-WAN, zero trust models, NAC), ensuring compliance with security standards and regulations. Complex Systems Integration: Lead the technical integration of new or merged systems, vendors, and cloud network connectivity (AWS/Azure) into the existing global infrastructure. Mentorship &amp; Standard Setting: Establish best practices and standards for Tier 1 and Tier 2 engineers, conduct knowledge transfer sessions, and ensure consistent application of security and operational policies. Essential Skills and Knowledge: Expert Networking &amp; Security: Mastery of complex enterprise environments, including MPLS, SD-WAN technologies, advanced BGP design, and expert-level security implementation and auditing. Cloud Networking: Deep understanding and hands-on experience with networking in public cloud environments. Automation &amp; Orchestration: Proven ability to leverage automation tools and scripting to deploy, manage, and scale network infrastructure. Vendor Management: Experience evaluating new network technologies and managing vendor relationships for technical feasibility and integration.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum of 6+ years of expert-level experience in network engineering, architecture, or a similar senior technical consultant role. Bachelor's degree in computer science, IT, Network Engineering, or a related field required (or equivalent work experience). Certifications (Required): Must possess a current, expert-level certification such as Cisco Certified Network Professional (CCNP), Fortinet Certified Engineer (NSE 7), or Juniper Networks Certified Professional (JNCIP). Certifications (Desired): Cisco Certified Internetwork Expert (CCIE), AWS Certified Advanced Networking, or other equivalent expert vendor certification.</p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Takes prompt action relating to all maintenance orders concerning all plumbing services in the guest rooms, kitchen, health club, toilets, plant-rooms, swimming pool, all staff and guest locker rooms and all related areas</li> <li>Performs preventive maintenance works on all plumbing lines and sanitary fixtures as per the annual maintenance chart</li> <li>Notes all required spare parts and consumable material and instructs the storekeeper of the requirements</li> <li>With the help of the checklist, inspects the hotel on daily basis for any defects on the plumbing services and sanitary fixtures and takes prompt action to rectify the defects</li> <li>Takes the responsibilities of the pool attendant</li> <li>Takes regular readings on water and gas consumption and records it on the energy consumption record charts</li> </ul> <h4>Your experience and skills include:</h4> <ul> <li>Relevant building maintenance experience is an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> </ul> <h4>Your team and working environment:</h4> <ul> <li>Member of the fire team</li> <li>Assists the general mechanic, boiler-man and refrigeration technician whenever required</li> <li>To report for duty punctually wearing the correct uniform and name badge at all times</li> <li>To provide courteous and professional service at all times</li> </ul> <h4>Our commitment to diversity & inclusion:</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>You perform highly diversified duties to install, troubleshoot, repair and maintain the property’s facilities and equipment to ensure a safe and functional environment for the guests.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Takes prompt action relating to all maintenance orders concerning all plumbing services in the guest rooms, kitchen, health club, toilets, plant-rooms, swimming pool, all staff and guest locker rooms and all related areas</li> <li>Performs preventive maintenance works on all plumbing lines and sanitary fixtures as per the annual maintenance chart</li> <li>Notes all required spare parts and consumable material and instructs the storekeeper of the requirements</li> <li>With the help of the checklist, inspects the hotel on daily basis for any defects on the plumbing services and sanitary fixtures and takes prompt action to rectify the defects</li> <li>Takes the responsibilities of the pool attendant</li> <li>Takes regular readings on water and gas consumption and records it on the energy consumption record charts</li> </ul> <h4>Your experience and skills include:</h4> <ul> <li>Relevant building maintenance experience is an asset</li> <li>Strong interpersonal and problem solving abilities</li> <li>Highly responsible and reliable</li> </ul> <h4>Your team and working environment:</h4> <ul> <li>Member of the fire team</li> <li>Assists the general mechanic, boiler-man and refrigeration technician whenever required</li> <li>To report for duty punctually wearing the correct uniform and name badge at all times</li> <li>To provide courteous and professional service at all times</li> </ul> <h4>Our commitment to diversity & inclusion:</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p>Why work for Accor?<br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<p>We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region.</p><p>The Job in a Nutshell We are looking for a Senior Full-Stack Engineer to join the Optimization Team and take ownership of the internal tools we build for Foodics' sales, operations, and support functions. This role is highly hands-on and end-to-end you will own products from idea to production: frontend, backend, infrastructure, and the stakeholder conversations that shape what gets built. You will work as the engineering counterpart to a small, fast-moving team that ships internal systems used directly by the business, often without the luxury of detailed specs or established playbooks.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>4+ years of professional full-stack engineering experience with the receipts to back it up production systems you've shipped and supported.</li><li>Strong command of modern JavaScript/TypeScript across the stack: React on the frontend, Node.js/Express (or similar) on the backend.</li><li>Proficiency in SQL and hands-on experience with relational databases, especially PostgreSQL.</li><li>Real, day-to-day fluency with AI coding agents you treat them as production tools, understand their failure modes, and have shipped meaningful work with them.</li><li>Demonstrated ability to deliver complete products end-to-end without waiting for detailed requirements or product specs.</li><li>Comfortable owning infrastructure: deploying to a cloud provider (GCP, AWS, or Azure), managing secrets, and operating production services.</li><li>Strong written and verbal communication in English you will work with non-engineering stakeholders daily.</li><li>High-agency mindset: you close the loop without being asked twice and surface risks early.</li><li>Based in Egypt or Jordan with the legal right to work there.</li></ul><p>Nice to have</p><ul><li>Direct experience deploying and operating on Google Cloud Platform (Cloud Run, Cloud SQL, Secret Manager).</li><li>Familiarity with PostgREST, row-level security, and database-level authorization patterns.</li><li>Experience integrating with Salesforce, Saudi-specific APIs (Wathq, Nafath), or payment platforms.</li><li>Background in SaaS, FinTech, or operations-heavy companies.</li><li>Arabic language skills, for engaging with regional integrations and documentation.</li><li>Open-source contributions or public technical writing.</li></ul>

<p>Our Mission is to Simplify Life. We are looking to Simplify and automate complex decision-making for customer centric industries, like Utilities, Financial Services, Logistics, and commerce, that drive the world's economies and you have the chance to join the revolution. We are trying to solve huge challenges in today's enterprise that are directly impacting the employee and customer experience. As an Application Engineer you will have the opportunity to work in a fast-paced environment surrounded by peers working on the same platform(s). You will be working directly with clients developing solutions for their business as well as engaging in a continued learning path with Senior and Team Lead Engineers. The mentors and training resources provided at Avertra are intended to enable our Application Engineers to become Mendix Advanced certified and elevate their professional journey. Main Job Responsibilities: Develop and implement new software programs with Mendix. Maintain and improve the performance of existing software. Clearly and regularly communicate with management and technical support colleagues. Design and update software data models. Develop user-friendly and modern style UI. Test and maintain software products to ensure strong functionality and optimization. Recommend improvements to existing software programs as necessary. Pursue continued education and training in Mendix and other low code systems. Mentor junior application engineers. Perform code reviews for junior application engineers.</p><p><strong>Desired Candidate Profile</strong></p><p>Ability to understand business requirements and translate them into development tasks. Adaptability to different project teams and applications. Ability to work independently and manage multiple task assignments. Ability to work within scheduled project timelines. Eagerness to learn and consume knowledge. Ability to work collaboratively in a creative Agile environment. Ability to communicate clearly in oral and written English. Strong troubleshooting, problem solving, issue resolution and communication skills. Ability to follow documented best practices. Experience: At least 2 years of experience in the same field and Mendix Intermediate certification. Knowledge, Skills and Abilities: Must have experience with Mendix. Must have In-depth knowledge of web technologies, such as HTML and CSS. Must have working experience with building APIs and Services using REST, SOAP, etc. Must have working experience with Scrum/Agile development methodologies. Preferences: Javascript experience. .NET experience. React Native experience. Camunda or BPMN experience. Appian experience. CSS3 experience. Java experience. Sparks EA experience. Education: Bacheloru2019s Degree in Computer Science, Software Engineering, or Information Technology.</p>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<p><h4>Description<\/h4>\n<p>This role combines cloud engineering, automation, CI\/CD, and operational excellence across Microsoft Azure and Amazon Web Services (AWS). The engineer designs, builds, and maintains scalable, secure, and automated cloud environments while enabling continuous delivery and high-velocity software deployment.<\/p>\n\n<h4>Key responsibilities:<\/h4>\n<p><strong>Cloud infrastructure engineering (Azure + AWS):<\/strong><br>\nArchitect, deploy, and manage cloud environments using Azure and AWS core services.<br>\nImplement infrastructure as code using Terraform, ARM templates, and AWS CloudFormation.<br>\nOptimize performance, cost, and reliability across multi-cloud environments.<br>\nImplement monitoring and observability using Azure Monitor, CloudWatch, and application performance monitoring tools.<\/p>\n\n<p><strong>DevOps, CI\/CD & automation:<\/strong><br>\nBuild and maintain CI\/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, and AWS CodePipeline, CodeBuild, and CodeDeploy.<br>\nAutomate deployments, testing, and configuration management using Ansible, Terraform, and scripting languages.<\/p>\n\n<p><strong>Containers & orchestration:<\/strong><br>\nDeploy and manage containerized applications using Docker and Kubernetes (AKS\/EKS).<br>\nImplement microservices architectures and automated container pipelines.<\/p>\n\n<p><strong>Security, compliance & reliability:<\/strong><br>\nApply cloud security best practices across Azure and AWS IAM, secrets management, and network security.<br>\nSupport disaster recovery, backup strategies, and high-availability architectures.<br>\nImplement DevSecOps practices and compliance controls.<\/p>\n\n<p><strong>Collaboration & documentation:<\/strong><br>\nWork closely with development, QA, and operations teams to streamline delivery.<br>\nDocument cloud architectures, pipelines, and operational procedures.<\/p>\n\n<h4>Requirements<\/h4>\n<ul>\n<li>7-10 years of experience.<\/li>\n<li>Multi-cloud mastery: Expert-level architecting and deployment across both Microsoft Azure and AWS core services.<\/li>\n<li>Infrastructure as code and automation: Advanced proficiency in Terraform, Ansible, ARM templates, and CloudFormation to ensure environment consistency.<\/li>\n<li>DevOps and CI\/CD: Deep expertise in building robust pipelines using Azure DevOps, GitHub Actions, and AWS-native tools such as CodePipeline and CodeBuild.<\/li>\n<li>Orchestration: Hands-on experience managing containerized microservices via Docker and Kubernetes (AKS\/EKS).<\/li>\n<\/ul>\n\n<h4>Benefits<\/h4>\n<p>This is a 3-month, full-time onsite engagement offering a premium experience for the right consultant:<\/p>\n<ul>\n<li>Global mobility: Full coverage of visa costs and airline tickets (round trip).<\/li>\n<li>Premium stay: High-quality accommodation provided for the duration of the project in Saudi Arabia.<\/li>\n<li>Prestigious portfolio: The opportunity to add a \"Giga-Project\" to your professional record, working alongside top-tier industry leaders.<\/li>\n<li>High impact: A fast-paced, 3-month sprint where your decisions directly shape the technical infrastructure of a historic landmark.<\/li>\n<\/ul><\/p><p><\/p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A high-growth startup company is looking for an agile, fast-learning Backend Engineer with 1 2 years of experience who thrives in a fast-paced, ever-changing environment and is eager to build reliable backend services while growing within the team. You'll work closely with senior engineers, product managers, and frontend teams to develop APIs, support and maintain existing applications and internal tools, adapt quickly to shifting priorities, and contribute to scalable backend solutions that power our products.</p><p>Responsibilities :</p><ul><li>Design, develop, and maintain backend services and APIs under guidance from senior engineers, adapting quickly as requirements evolve.</li><li>Support, maintain, and improve existing applications and internal tools fixing bugs, addressing tech debt, and keeping things running smoothly as the product evolves.</li><li>Build and maintain internal tools that help other teams (ops, support, product) work more efficiently.</li><li>Implement business logic and integrations that support product features, often under tight timelines.</li><li>Write clean, maintainable, and well-tested code following established backend standards.</li><li>Collaborate with frontend engineers, product managers, and designers adjusting quickly to new information and shifting priorities.</li><li>Assist in optimizing system performance, reliability, and security across both new and existing systems.</li><li>Participate actively in sprint planning, stand-ups, and code reviews, bringing energy and flexibility to the team's iterative process.</li><li>Contribute to CI/CD pipelines, deployments, and basic monitoring activities.</li><li>Troubleshoot and resolve backend issues quickly and calmly, in both development and production environments including legacy code you didn't originally write.</li><li>Respond to ad hoc requests for fixes, enhancements, or support on existing systems as business needs arise.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).</p><p>1 2 years of experience in backend development, ideally in a startup or fast-iteration environment.</p><p>Good proficiency in Node.js / JavaScript for backend services.</p><p>Experience building and consuming APIs (REST).</p><p>Comfortable working within and maintaining existing codebases, not just building from scratch.</p><p>Basic understanding of databases (SQL and/or NoSQL) and data modeling concepts.</p><p>Familiarity with cloud platforms (AWS, GCP, or Azure) is a plus.</p><p>Basic experience with Git and modern development workflows.</p><p>Strong working knowledge of Agile/Scrum methodologies, with genuine comfort handling changing requirements and rapid iteration.</p><p>Strong problem-solving mindset, adaptability, and willingness to learn quickly.</p><p>Good communication skills and ability to work in a collaborative, fast-moving team environment.</p><p></p></section>

<p>As a GTM Data Engineer at Aspire, you will build the data infrastructure and intelligence layer that powers Indeed's Go-To-Market revenue engine u2014 including lead routing, advertiser identity resolution, campaign segmentation, and Sales tooling across Salesforce, Snowflake, and GCP. You will build and maintain data pipelines, model GTM data assets, and collaborate with engineers and product managers to deliver on project deliverables. This role requires a strong focus on data quality, validation, and schema management across GTM data marts. This position is open to candidates in LATAM with core working hours of 9 a.m. u2013 5 p.m. CT (US Central time).</p><p>What You'll Do</p><ul><li>Build and maintain data pipelines across Snowflake, Salesforce Data Cloud, and GCP.</li><li>Model and maintain GTM data assets, including parent company, advertiser identity, lead enrichment, and revenue data.</li><li>Collaborate with engineers and Product Managers on GTMDR JIRA project deliverables.</li><li>Write and optimize SQL/IQL queries for reporting and analytics use cases.</li><li>Support data quality, validation, and schema management across GTM data marts.</li></ul><p>What You'll Need</p><ul><li>Strong SQL and Snowflake experience (required).</li><li>Strong Python scripting skills for data transformation.</li><li>Experience building ETL/ELT pipelines using dbt, Airflow, or similar orchestration tools.</li><li>Experience with GCP or AWS cloud data platforms.</li><li>Familiarity with CRM data (leads, contacts, accounts, opportunities).</li><li>Ability to work during US Central time (CDT/CST) core hours (9 a.m. u2013 5 p.m. CT).</li><li>Experience with Salesforce SOQL.</li><li>Experience with ZoomInfo or D&amp;B data enrichment.</li><li>Experience with GTM or revenue analytics.</li><li>Experience with Salesforce Data Cloud or Salesforce data models (preferred).</li></ul><p>Why Aspire</p><p>In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation. Be part of a remote-first organization where flexibility is embraced. Work and learn alongside talented engineers and technology leaders. Explore opportunities to learn and grow through technical and non-technical training programs. Gain global exposure by working on products with international teams and clients. Attend virtual and in-person international technology conferences to expand your knowledge and network.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong SQL and Snowflake experience (required).</li><li>Strong Python scripting skills for data transformation.</li><li>Experience building ETL/ELT pipelines using dbt, Airflow, or similar orchestration tools.</li><li>Experience with GCP or AWS cloud data platforms.</li><li>Familiarity with CRM data (leads, contacts, accounts, opportunities).</li><li>Ability to work during US Central time (CDT/CST) core hours (9 a.m. u2013 5 p.m. CT).</li><li>Experience with Salesforce SOQL.</li><li>Experience with ZoomInfo or D&amp;B data enrichment.</li><li>Experience with GTM or revenue analytics.</li><li>Experience with Salesforce Data Cloud or Salesforce data models (preferred).</li></ul>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js/TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <ul> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js/TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support/helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Primarily based on-site in Amman, Jordan, and comfortable working with customers across US, Europe, and Saudi time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring an AI agent designer to build, prompt-engineer, and continuously improve the AI agents that power OpenCX. You'll work directly with customers and our product team to translate real customer use cases into agent behavior that just works — designing conversation flows, writing and iterating on prompts, and measuring agent performance against real customer outcomes.</p> <p>You'll develop deep expertise in the platform and the underlying LLMs we use, and partner with the product engineering team to push the boundaries of what our agents can do. Prompt engineering is the core of this role — you'll be writing, testing, and iterating on prompts daily, while constantly tuning agents based on real-world customer feedback.</p> <p>The scope of agents you'll own and the depth of prompt iteration you'll drive will scale with your experience and ability to ship.</p> <p>This is a hands-on AI/prompt engineering role with heavy customer exposure — not pure internal R&D, and not pure support.</p> <h4>What you'll do</h4> <ul> <li>Design and build new AI agents end-to-end: define behavior, write the prompts, set up tool/function calls, and ship to customers.</li> <li>Iterate on prompts based on real customer conversations and edge cases — measuring quality, latency, and accuracy.</li> <li>Work directly with customers to understand their use cases, then translate them into agent behavior that just works.</li> <li>Run experiments across models, prompt structures, and agent architectures to push performance higher.</li> <li>Collaborate closely with the product engineering team: feed real customer needs back into platform improvements.</li> <li>Build deep expertise in our agent stack — LLMs, tools, evaluations — so you can advise customers on what's possible.</li> <li>Document agent design patterns, prompt templates, and evaluation playbooks to strengthen internal and customer resources.</li> </ul> <h4>Requirements</h4> <ul> <li>Hands-on experience with prompt engineering and AI agents — you've built, tuned, and shipped LLM-powered features.</li> <li>Strong technical foundation — you can read code, work with APIs, and run evaluations to measure agent quality.</li> <li>Solid understanding of how modern LLMs behave, where they fail, and how to design prompts and tools to make them reliable.</li> <li>Customer-facing experience or strong willingness to engage directly with customers to learn their use cases.</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> </ul> <h4>Benefits</h4> <ul> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>

<p><h4>Description</h4> <p>We're hiring a Customer Engineer to serve as the direct technical bridge between our enterprise customers and the OpenCX product. You'll respond quickly to customer queries via Slack or video calls, lead onboarding and implementation, debug issues (including complex third-party integrations), and ship fixes or enhancements yourself in our Node.js + TypeScript codebase.</p> <p>You'll develop deep expertise in the platform — including how customers use our AI agents — and work closely with the Product Engineering team to turn real customer needs into product improvements. Prompt engineering is a significant part of the role, as you'll help customers get the most out of our AI capabilities.</p> <p>The size of your contributions to the codebase will vary based on your appetite and ability to execute product changes, but the responsibilities below represent the minimum expectation.</p> <p>This is a hands-on engineering role with heavy customer exposure — not pure support, and not pure internal development.</p> <h4>What you'll do</h4> <li>Act as the primary technical point of contact for enterprise customers: respond fast to queries, join video calls, and own resolution end-to-end.</li> <li>Lead technical onboarding and implementation: guide customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others.</li> <li>Debug and troubleshoot complex issues in live customer environments.</li> <li>Implement fixes, integration enhancements, or small features directly in the Node.js / TypeScript codebase.</li> <li>Collaborate closely with the Product Engineering team: share customer context, escalate systemic problems, and help prioritize and plan changes.</li> <li>Build strong expertise in the platform (including AI agents and prompt engineering) so you can effectively advise customers on solving their communication and support challenges.</li> <li>Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources.</li> <h4>Requirements</h4> <li>Strong software engineering experience with Node.js and TypeScript — you'll be writing and shipping production code.</li> <li>Hands-on experience using AI agents and prompt engineering (this is important, as OpenCX is an AI-native platform and you'll help customers optimize their use of it).</li> <li>Previous customer-facing technical work: onboarding, debugging integrations, or similar roles in a SaaS environment.</li> <li>Good understanding of (or fast ability to learn) customer support / helpdesk tools and their APIs (Zendesk, Intercom, HubSpot, etc.).</li> <li>Excellent English communication skills — clear writing and confident speaking on video calls with enterprise stakeholders.</li> <li>Ability to operate effectively in a fast-moving startup: you prioritize speed, customer impact, and getting things done.</li> <li>Comfortable working remotely with customers across multiple global time zones.</li> <h4>Benefits</h4> <li>Top of the market compensation</li> <li>Health insurance</li> <li>Working at a high-growth, YC-backed startup</li></p><p></p>