Navigation Officer Jobs in Jordan

<p>Location Amman - JDC</p><p>During your tenure as Onboarding and Offboarding Services specialist, you will conduct onboarding and employee exit activities for the employees within the assigned region. You will also demonstrate your capabilities in the following areas:</p><ul><li>Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner</li><li>Support the new joiners in the assigned region to complete the onboarding checklist, provide Reponses to new joiners' queries</li><li>Collect documents and information from new joiners within the assigned region, store them physically and electronically and share them with necessary parties</li><li>Coordinate between the Public Relations Officer (PRO) of the assigned region and new joiners to fulfill any additional information requirements and continuously follow-up with the PRO to ensure that immigration activities are completed within expected timelines</li><li>Provide support to employees for additional immigration activities (e.g. immigration of family members, etc.) and answer any queries they may have during the process</li><li>Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts</li><li>Coordinate with relevant parties to ensure that all they are informed on exiting employees and necessary actions are taken in alignment with the policies</li><li>Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees and coordinate with PRO to complete visa cancellation activities</li><li>Evaluate leaving employees eligibility for Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network</li><li>Develop periodic reports for each business line operating within the assigned region (e.g. status of new joiners, status of exiting employees, etc.) based on the set templates</li><li>Respond to queries and questions raised by business lines regarding the status of onboarding and offboarding activities</li><li>Conduct any additional tasks requested by the direct manager</li></ul><p>Leadership capabilities:</p><ul><li>Builds own understanding of our purpose and values; explores opportunities for impact</li><li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li><li>Understands expectations and demonstrates personal accountability for keeping performance on track</li><li>Actively focuses on developing effective communication and relationship-building skills</li><li>Understands how their daily work contributes to the priorities of the team and the business</li></ul><p><strong>Desired Candidate Profile</strong></p><p>0-2 years of experience including HR experience, preferably in a multinational firm</p><p>Bachelor's degree in human resources management, business administration or a related field</p><p>Knowledge of best practices in HR management is essential</p><p>Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, employee data management</p><p>Ability to communicate professionally with partners and high-level executives.</p><p>Strong presentation skills considered as a plus</p><p>Detail oriented and conscientious</p><p>Excellent organizational, communication and time-management skills</p><p>Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)</p><p>Fluency in English (reading, speaking, and writing).</p><p>Preference will be given to bilingual candidates (Arabic/English)</p>

<p>Location Amman - JDC</p><p>During your tenure as Onboarding and Offboarding Services specialist, you will conduct onboarding and employee exit activities for the employees within the assigned region. You will also demonstrate your capabilities in the following areas: Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner Support the new joiners in the assigned region to complete the onboarding checklist, provide Reponses to new joiners' queries Collect documents and information from new joiners within the assigned region, store them physically and electronically and share them with necessary parties Coordinate between the Public Relations Officer (PRO) of the assigned region and new joiners to fulfill any additional information requirements and continuously follow-up with the PRO to ensure that immigration activities are completed within expected timelines Provide support to employees for additional immigration activities (e.g. immigration of family members, etc.) and answer any queries they may have during the process Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts Coordinate with relevant parties to ensure that all they are informed on exiting employees and necessary actions are taken in alignment with the policies Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees and coordinate with PRO to complete visa cancellation activities Evaluate leaving employees eligibility for Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network Develop periodic reports for each business line operating within the assigned region (e.g. status of new joiners, status of exiting employees, etc.) based on the set templates Respond to queries and questions raised by business lines regarding the status of onboarding and offboarding activities Conduct any additional tasks requested by the direct manager</p><p><strong>Desired Candidate Profile</strong></p><p>0-2 years of experience including HR experience, preferably in a multinational firm Bachelor's degree in human resources management, business administration or a related field Knowledge of best practices in HR management is essential Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, employee data management Ability to communicate professionally with partners and high-level executives. Strong presentation skills considered as a plus Detail oriented and conscientious Excellent organizational, communication and time-management skills Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management) Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English)</p><p><strong>Leadership capabilities:</strong> Builds own understanding of our purpose and values; explores opportunities for impact Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent Understands expectations and demonstrates personal accountability for keeping performance on track Actively focuses on developing effective communication and relationship-building skills Understands how their daily work contributes to the priorities of the team and the business</p>

<p>Responsibilities: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal &amp; written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p>

<p>Starting position: 15/10/2026 Duration : Fixe-term Contract (12 Month Duration) Rate of activity : 100% Place of work : MENA Regional Office - Amman, Jordan Deadline for applications: Terre des hommes does not set a deadline for applications for this position, recruitment is open until the position is filled.</p><p>The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.</p><p>Terre des hommes Lausanne (Tdh), founded in 1960, is Switzerland's largest children's rights organisation. Tdh is dedicated to making meaningful and lasting changes in the lives of children and young people, especially those who are most at risk. Tdh is active in some thirty countries, in humanitarian and development contexts. In the Middle East (MENA), Tdh intervenes directly in 7 countries (Afghanistan, Egypt, Iraq, Jordan, Lebanon, Palestine and Syria).</p><p>Under the direct supervision of the Regional Finance Coordinator, the Regional Finance Officer provides technical support to the financial management of the region (regional office and country offices). He/she supports budget monitoring, in particular the optimization of the region's budgets, leads coordination between countries and the region, and actively participates in the preparation and annual review of budgets. He/she contributes to the management and consolidation of multi-country or regional financing, particularly when the region is the lead partner. He/she ensures the proper application of internal and donor procedures and the quality and reliability of financial reports</p><p><strong>Specific responsibilities:</strong></p><ul><li>Support to the management of the region</li><li>Regional Office Financial Management Support</li><li>Manage the regional office accounting and control of the analytical allocations</li><li>Preparation of the monthly budget monitoring (FMT cycle) and contribute to the financial balance of the regional office, including providing analysis and feedback support to the regional management team</li><li>Conduct meetings with budget holders to review project budgets, analytical allocations and financial situation when the regional office is lead.</li><li>Organize the monthly coordination between the country CAFs and the region (communication of allocations from the country offices hosting the regionals, sharing of the list of expenses, communication of good practices)</li><li>Participate in the development of donor budgets when the regional office is the lead or during multi-country proposals</li><li>Preparation of the annual regional budget as well as periodic budget revisions</li><li>Preparing financial reports of the budgets for the regional office is led in accordance with the donor reporting schedule and sending them for validation to RC Finance, identify and report financial risks to Finance RC</li><li>Communicate with the Regional Logistics Officer the configuration of country contracts including regional costs</li><li>Follow up with the Regional Logistics manager on purchase requests, payments and monitoring of regional expenses</li><li>Follow with the regional HR department for the monthly payroll and legal deductions payments.</li><li>Ensuring the confidentiality of financial information</li><li>Support to the management of the country offices delegated by the Regional FC</li><li>Regional Financial Monitoring</li><li>Ensure the control of the analytical allocations of the monthly accounting of the country offices</li><li>Monthly control and analysis of the country offices' budget monitoring (FMT cycle) include monitoring burn rates, ensuring alignment with project implementation timelines and budget performance, the control of their monthly cash request, and identifying financial risks, trends, variances and provide recommendations to the Regional Finance Coordinator.</li><li>Track corrections of donor payments in CRM by country offices.</li><li>Contribute to the regional financial data consolidation and preparation of financial dashboards with analysis for regional management.</li><li>Budgeting and Financial Planning Support Country Offices in annual budgeting, periodic reviews and project budget development.</li><li>Participate in the control of budgets for new funding requests and potential amendments from country offices according to the validation thresholds in place before submission to the RC Finance for validation</li><li>Assist in budget revisions, realignments, and donor budget modifications.</li><li>Review proposed budgets to ensure consistency with donor guidelines and organizational policies.</li><li>Contribute to regional financial planning and forecasting.</li><li>Donor Financial Compliance</li><li>Ensure compliance with donor regulations and grant agreements.</li><li>Monitor country office financial reports according to the validation thresholds in place, in accordance with the donor reporting schedule and send them for validation by the Finance RC</li><li>Support Country Offices in the preparation of donor financial reports.</li><li>Review financial reports before submission to ensure accuracy and compliance.</li><li>Provide guidance on eligible costs, budget utilization, and financial documentation requirements.</li><li>Financial Systems and Tools</li><li>Ensure Country Offices maintain updated financial monitoring tools and accounting records.</li><li>Support the improvement and harmonization of regional financial management tools and templates.</li><li>Assist with troubleshooting financial system issues and liaise with relevant departments when needed.</li><li>Promote best practices in financial data management.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education : University degree or equivalent business school in Finance and/or Management Control Experience / Skills : Minimum 3 years of professional experience in a similar role Skills: Manage your time and priorities, meet deadlines and be punctual. Communicate in a clear, concise and respectful manner. Respond in an elaborate and constructive manner to your interlocutors. Ability to manage stress and emotions, ability to work under pressure Ability to work in a multicultural environment and team spirit Provide advice in their area of specialization in a spirit of partnership. Know and respect the rules and processes of the various areas related to your activity. Contribute to the development of tools and methods useful to the activities of his/her sector. Excellent knowledge of financial procedures, auditing and general accounting requirements Knowledge of the functioning of major humanitarian donors and their financial and administrative requirements is desirable. Ability to evaluate, analyze, improve/propose improvements in procedures/tools. Languages : English - Arabic IT knowledge : Proficiency in computer tools, including an advanced level of Excel, Knowledge of SAGA is a plus</p><p><strong>Tdh General Code of Conduct and Ethical Policies</strong></p><ul><li>Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.</li><li>Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.</li><li>Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.</li><li>Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.</li><li>Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.</li></ul><p><strong>Procedure:</strong> Only complete applications (CV + covering letter) posted on our official website will be processed. Additional documents (diplomas, work certificates, etc.) will be requested at a later date. We will only contact those candidates selected for further recruitment. References : Please note that all job offers will be subject to satisfactory references and checks (criminal record and anti-terrorism funding check). Terre des hommes will ask the Human Resources of previous organisations to provide references on any findings of sexual exploitation, sexual abuse and/or sexual harassment as well as fraud and corruption, during employment, or incidents under investigation at the time the candidate left employment.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>Job Description:</strong> </p> <p>We are seeking a highly motivated and experienced Transformation Manager to join our Chief Strategy &amp; Transformation Office. In this role, you will play a pivotal role in driving the successful execution of transformation initiatives, ensuring alignment with the organization's strategic vision, and fostering a culture of growth and innovation, while owning the impact of transformation initiatives on the business's Profit &amp; Loss (P&amp;L). Your responsibilities will also include developing and managing Objectives and Key Results (OKRs) to measure the impact and success of transformation projects while embracing agile principles relevant to Agile Product and Delivery Management.</p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li> <strong>Spearhead Strategic Transformation:</strong> Orchestrate and execute strategic transformation initiatives, assuming full ownership of their success.</li> <li> <strong>Harness Domain Expertise</strong>: Leverage extensive line-of-business knowledge in Retail, CIB, Operations, and GRC to drive seamless implementation and adoption of strategic initiatives.</li> <li> <strong>Align Transformation with Strategic Objectives</strong>: Ensure that transformation initiatives are seamlessly aligned with the organization's strategic objectives and long-term vision.</li> <li> <strong>Champion P&amp;L Ownership</strong>: Take ownership of the financial implications of transformation initiatives on the business's Profit &amp; Loss (P&amp;L), ensuring financial viability and alignment with business goals.</li> <li> <strong>Data-Driven Decisions:</strong> Work with data to drive informed decisions, partnering with Data Business Partners and Data Stewards to ensure that transformation initiatives are data-driven and data-compliant.</li> <li> <strong>Deliver Comprehensive Reporting</strong>: Regularly prepare detailed reports and updates for senior management and governance committees, effectively communicating the status, progress, and achievements of transformation initiatives, including their financial impact on the P&amp;L.</li> </ul> <ul> <li> <strong>Foster Cross-Functional Collaboration</strong>: Collaborate effectively with diverse departments and stakeholders to ensure seamless and unified execution of transformation efforts.</li> <li> <strong>Navigate Change with Expertise:</strong> Devise and implement comprehensive change management strategies to facilitate smooth transitions during transformation projects.</li> <li> <strong>Optimize Resource Allocation</strong>: Effectively allocate and manage resources to support transformation initiatives and drive successful outcomes.</li> <li> <strong>Measure Impact with Robust KPIs</strong>: Establish key performance indicators (KPIs) and Objectives and Key Results (OKRs) to accurately measure the success and impact of transformation projects.</li> <li> <strong>Embrace Agile Principles:</strong> Champion agile methodologies relevant to Agile Product Management, including iterative development, customer-centricity, and continuous improvement.</li> <li> <strong>Monitor Progress with Vigilance</strong>: Continuously monitor the progress of transformation initiatives, proactively identifying and addressing potential issues as they arise.</li> <li> <strong>Mitigate Risks Proactively</strong>: Identify potential risks and challenges associated with transformation initiatives and develop effective mitigation strategies.</li> <li> <strong>Drive Innovation</strong>: Collaborate closely with the Chief Strategy and Transformation Officer to identify innovative opportunities and develop strategies to drive innovation within the organization.</li> <li> <strong>Partner with EPMO</strong>: Collaborate with the Enterprise Project Management Office (EPMO) to streamline the execution of transformation initiatives.</li> <li> <strong>Execute Strategic Initiatives</strong>: Lead the execution of the organization's strategic initiatives, ensuring that transformation efforts align with the broader strategic goals.</li> <li> <strong>Embrace Continuous Improvement</strong>: Foster a culture of continuous improvement by identifying opportunities to enhance the efficiency and effectiveness of transformation efforts.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> </p> <ul> <li>Bachelor's degree in Business, Management, or a related field. Master's degree is a plus.</li> </ul> <ul> <li>At least 10 years of experience in managing large-scale transformation projects and change initiatives.</li> </ul> <ul> <li>Proven domain expertise (Retail or Corporate Investment Banking)</li> <li>Strong understanding of project management methodologies and best practices.</li> <li>Exceptional leadership and communication skills.</li> <li>Analytical and problem-solving capabilities.</li> <li>Ability to adapt to fast-paced and dynamic environments.</li> <li>Change Management certification is advantageous.</li> <li>Familiarity with financial and banking sector operations is a plus.</li> </ul> <p> </p> <p>Preferred Certifications:</p> <ul> <li>Agile Product Owner (CSPO)</li> <li>Project Management Professional (PMP)</li> <li>Change Management Certification (e.g., Prosci, ADKAR)</li> </ul> <p> </p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description: We are seeking a highly motivated and experienced Transformation Manager to join our Chief Strategy &amp; Transformation Office.<br> In this role, you will play a pivotal role in driving the successful execution of transformation initiatives, ensuring alignment with the organization's strategic vision, and fostering a culture of growth and innovation, while owning the impact of transformation initiatives on the business's Profit &amp; Loss (P&amp;L).<br> Your responsibilities will also include developing and managing Objectives and Key Results (OKRs) to measure the impact and success of transformation projects while embracing agile principles relevant to Agile Product and Delivery Management.<br> Responsibilities: Spearhead Strategic Transformation: Orchestrate and execute strategic transformation initiatives, assuming full ownership of their success.<br> Harness Domain Expertise : Leverage extensive line-of-business knowledge in Retail, CIB, Operations, and GRC to drive seamless implementation and adoption of strategic initiatives.<br> Align Transformation with Strategic Objectives : Ensure that transformation initiatives are seamlessly aligned with the organization's strategic objectives and long-term vision.<br> Champion P&amp;L Ownership : Take ownership of the financial implications of transformation initiatives on the business's Profit &amp; Loss (P&amp;L), ensuring financial viability and alignment with business goals.<br> Data-Driven Decisions: Work with data to drive informed decisions, partnering with Data Business Partners and Data Stewards to ensure that transformation initiatives are data-driven and data-compliant.<br> Deliver Comprehensive Reporting : Regularly prepare detailed reports and updates for senior management and governance committees, effectively communicating the status, progress, and achievements of transformation initiatives, including their financial impact on the P&amp;L.<br> Foster Cross-Functional Collaboration : Collaborate effectively with diverse departments and stakeholders to ensure seamless and unified execution of transformation efforts.<br> Navigate Change with Expertise: Devise and implement comprehensive change management strategies to facilitate smooth transitions during transformation projects.<br> Optimize Resource Allocation : Effectively allocate and manage resources to support transformation initiatives and drive successful outcomes.<br> Measure Impact with Robust KPIs : Establish key performance indicators (KPIs) and Objectives and Key Results (OKRs) to accurately measure the success and impact of transformation projects.<br> Embrace Agile Principles: Champion agile methodologies relevant to Agile Product Management, including iterative development, customer-centricity, and continuous improvement.<br> Monitor Progress with Vigilance : Continuously monitor the progress of transformation initiatives, proactively identifying and addressing potential issues as they arise.<br> Mitigate Risks Proactively : Identify potential risks and challenges associated with transformation initiatives and develop effective mitigation strategies.<br> Drive Innovation : Collaborate closely with the Chief Strategy and Transformation Officer to identify innovative opportunities and develop strategies to drive innovation within the organization.<br> Partner with EPMO : Collaborate with the Enterprise Project Management Office (EPMO) to streamline the execution of transformation initiatives.<br> Execute Strategic Initiatives : Lead the execution of the organization's strategic initiatives, ensuring that transformation efforts align with the broader strategic goals.<br> Embrace Continuous Improvement : Foster a culture of continuous improvement by identifying opportunities to enhance the efficiency and effectiveness of transformation efforts.<br> Bachelor's degree in Business, Management, or a related field.<br> Master's degree is a plus.<br> At least 10 years of experience in managing large-scale transformation projects and change initiatives.<br> Proven domain expertise (Retail or Corporate Investment Banking) Strong understanding of project management methodologies and best practices.<br> Exceptional leadership and communication skills.<br> Analytical and problem-solving capabilities.<br> Ability to adapt to fast-paced and dynamic environments.<br> Change Management certification is advantageous.<br> Familiarity with financial and banking sector operations is a plus.<br> Preferred Certifications: Agile Product Owner (CSPO) Project Management Professional (PMP) Change Management Certification (e.<br>g., Prosci, ADKAR)</span> </div>

<h4 ><strong >Job Title: General Practitioner&nbsp;FSR # 803</strong></h4> <div class="ltr description_div" > <p ><strong >Location: Zaatari Camp</strong></p> <p ><strong >JOB SUMMARY:</strong></p> <p >Health care provider&nbsp;&nbsp;</p> <p ><strong >MAIN TASKS AND RESPONSIBILITIES</strong></p> <p >&nbsp;</p> <ul > <li>Monitoring patients' conditions and progress, and re-evaluating treatments, as necessary.&nbsp;</li> <li>​To assess and treat or admit patients by reviewing and understanding their medical backgrounds and examining them to assess their current condition and health including suspected/ confirmed COVID-19 patients.&nbsp;</li> <li>​Request, perform, interpret and analyze Lab tests (rationally) to diagnose patients' condition. Perform patient physical examination. Analyze test data or images to inform diagnosis or treatment.&nbsp;</li> <li>​Assess and examine patients to establish if an advance procedure needed and prioritize procedures capacity inside the camp vs referrals to outside the camp.&nbsp;</li> <li>​Counsel patients and their families about disease, prognosis and manage expectations.&nbsp;</li> <li>​Refer patients to other medical specialists or other practitioners when necessary and participate in ambulance escort when needed.&nbsp;</li> <li>​Preparing official health documents or records, when necessary.&nbsp;</li> <li>​Work effectively in a multidisciplinary team, collaborating and liaising closely with colleagues including specialist doctors, referral doctor, ER doctors, other GP and surgeons.&nbsp;</li> <li>​Provide support and advice to colleagues working in other teams&nbsp;</li> <li>​Accurately record patient interventions and referrals.&nbsp;</li> <li>​Undertake associated administrative work.&nbsp;</li> <li>​Ensure a rational prescription of medicines from the essential drug list of the camp or provide a medical rational for an exceptional treatment.&nbsp;</li> <li>​Ensure the quality, disinfection and sterilization of the medical material under the General Practitioner's responsibility and ensure general compliance with standing hygiene standards;&nbsp;</li> <li>​When requested, perform training of the medical/paramedical team in order to optimize the quality of care;&nbsp;</li> <li>Respect and follow the health standard operating procedures (reporting diseases with outbreak nature, Health Information System (HIS) reporting, referral procedures, etc.). Ensure professional confidentiality is respected;&nbsp;</li> <li>Perform additional tasks when requested.</li> </ul> <p ><strong>Extra Tasks as follows:</strong>&nbsp;</p> <ul > <li>​Responsibility of managing referrals during shifts from camp referral sub-hub during the week as a part of their duties (will be aligned with central hub working hours to ensure no gaps of duties working hours).&nbsp;</li> <li>​Initiate and validate the referral from ER, select service provider after coordination from referral officer with nearest MoH hospital then if needed coordinate with nearest private hospitals.&nbsp;</li> <li>​Follow up the referred case from camp to selected hospital (according to referral Scope of Work (SoP)),&nbsp;&nbsp;</li> <li>​Maintain proper communication with the affiliated hospital to respond to any inquiries or request regarding the referred camp patient.&nbsp;</li> <li>​Coordinate with camp referral officer for referral tickets on CCR, evacuation needs to/from referral hospital and validate discharge medication prescription during their shift.&nbsp;</li> <li>​Proper handover notes to the central hub team on the next morning for referred cases, approval done, hospital pending requests, and any complications raised during duty.</li> <li>​Prompt responses to Central Senior referral doctor validation of the referrals that took place during the ER doctor's duties, including explanation requested, justification, or any related issue in order to ensure proper implementation of referral pathway matrix&nbsp;</li> </ul> <p ><strong>Provision of primary healthcare (PHC) services:</strong>&nbsp;</p> <p>A) Preventive&nbsp;&nbsp;</p> <ul > <li>Medical checkup&nbsp;&nbsp;</li> <li>Healthy Timing and Spacing of Pregnancies (HTSP) Counseling&nbsp;</li> <li>Child growth monitoring and immunization status&nbsp;&nbsp;</li> <li>Health education provision and increase awareness about their current health conditions and health promotion in general&nbsp;</li> </ul> <p >&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; B) Curative&nbsp;</p> <ul > <li>Medical consultation including family, medical history and full physical examination&nbsp;</li> <li>Management of acute and chronic conditions&nbsp;</li> <li>Prescription of drugs according to national/international standard treatment protocol&nbsp;</li> </ul> <p >&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; C) Referral&nbsp;&nbsp;</p> <ul > <li>Referral to secondary and tertiary care as needed&nbsp;</li> <li>Referral to Basic Rapid Diagnostic test (clinic nurse)&nbsp;</li> <li>Referral to clinic obstetrician-gynecologist&nbsp;</li> <li>Referral to clinic health educator&nbsp;&nbsp; <ol > <li value="4">Administrative:&nbsp;</li> </ol> </li> <li>Fill patient clinical record file for each patient visit&nbsp;&nbsp;</li> <li>Prescribe drug on clinic prescription form&nbsp;</li> <li>Fill referral form for any referral case outside of clinic.&nbsp; <ol > <li value="5">Technical Assistance (TA):&nbsp;</li> </ol> </li> <li>Provide TA in development of health education material and health promotion campaign as necessary&nbsp;</li> <li>Assist in development of Health Education Plan as necessary&nbsp;</li> <li>Provide advice on drug and medical supply order in coordination with clinic pharmacist.&nbsp;</li> <li value="6">Training:&nbsp;</li> <li>Participate in medical and management trainings as determined by International Medical Corps (IMC) senior management&nbsp;&nbsp;&nbsp;</li> <li>Continue self-education to adhere with national/international standards and new advancements in the field of general practice and other relevant medical areas&nbsp; <ol > <li value="7">Others:&nbsp;</li> </ol> </li> <li>Ensure integration of clinic services and promote best quality standards for clients&nbsp;</li> <li >Support provision of training and supervision of nurses/midwives and health educators.​&nbsp;</li> </ul> <p ><strong >MINIMUM REQUIREMENTS</strong></p> <ul > <li>Bachelor’s Degree of medicine from a Jordanian University and MOH Licensing.&nbsp;</li> <li>Minimum one year of experience is required in a reputable Hospital.</li> <li>Emergency department&nbsp; (a must).&nbsp;</li> <li>Experience with an NGO (preferred).&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>BLS, ACLS certification is preferred&nbsp;&nbsp;</li> <li>Good in English language, speaking and writing.&nbsp;&nbsp;</li> <li>Excellent interpersonal and communication skills.&nbsp;</li> <li >The selected candidate must be willing to provide their certificate to obtain a MOH clinic license.&nbsp;</li> </ul> <p ><strong >Ethical Conduct at International Medical Corps&nbsp;</strong></p> <p >As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.&nbsp;&nbsp;</p> <p >International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.&nbsp;&nbsp;</p> <p >As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.&nbsp;</p> <p ><strong >Equal Opportunities&nbsp;</strong></p> <p >International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.&nbsp;</p> <p ><strong >Misconduct Disclosure Scheme&nbsp;</strong></p> <p >All offers of employment at International Medical Corps are subject to satisfactory references and background checks. International Medical Corps participates in the Inter-Agency Misconduct Disclosure Scheme from the Steering Committee for Humanitarian Response (SCHR). In accordance with this, we will request information from an applicant’s previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms understanding of these recruitment procedures.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Deadline for Applications</b></p><br><br><br><br><br><br><br><br>July 10, 2026<p><b>Grade</b></p><br>GS7<p><b>Staff Member / Affiliate Type</b></p><br><br><br><br><br><br><br><br>General Service<p><b>Reason</b></p><br>Temporary &gt; Temporary Assignment/ Appointment<p><b>Hardship Level</b></p><br><br><br><br><br><br><br><br>A (least hardship)<p><b>Family Type</b></p><br><br><br><br><br><br><br><br>Family<span><span><span><span><span><span><span><span><span>&lt;p&gt;&lt;/p&gt;&lt;p&gt;&lt;/p&gt;</span></span></span></span></span></span></span></span></span><p><b>Residential location (if applicable)</b></p><br><br><br><br><br><br><br><br><p><b>Target Start Date</b></p><br><br><br><br><br><br><br><br>2026-07-01<p><b>Target End Date</b></p><br><br><br><br><br><br><br><br>2026-12-31<p><b>Standard Job Description</b></p><br><p>Senior Child Protection Associate<br>Organizational Setting and Work Relationships<br>UNHCR is committed to the effective protection to children of concern, with children representing more than half of the persons falling under its mandate. UNHCR adopts a rights and community-based approach to address the protection needs of children, with a strong emphasis on inclusion within national child protection, child friendly procedures and working with other sectors to protect children including education. Child protection is recognized as global organizational priority for UNHCR. Dedicated child protection positions are needed to provide technical support to improve UNHCR's operational capacity to deliver effective protection to children, adolescents and youth of concern.<br>The Senior Child Protection Associate is a member of the protection team in an Office. S/he may report to a\ (Child) Protection Officer, or the Head of Field-Office/Unit and/or Head of Sub-Office. The incumbent monitors child protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme staff. The Senior Child Protection Associate is expected to coordinate quality, timely and effective protection responses to the needs of populations of concern (children, women, marginalized groups) and is responsible for implementation of Best Interests Procedures for children at risk in their area of responsibility, under the guidance of the supervisor. S/he may also supervise staff undertaking Best Interests Procedures. S/he identifies opportunities to mainstream Child Protection methodologies and integrate protection safeguards in operational responses in all sectors and liaises externally with authorities and partners on protection doctrine and policy as guided by the supervisor. The incumbent works directly with communities and children of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.<br>All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.</p><br><p><br>Duties<br>Needs identification, Strategy and Advocacy<br>- Support in the formulation of the child protection key considerations in multi-sectoral and protection specific assessments and participate in the assessment teams.<br>- Participate in the formulation of child protection strategy as part of the operation's broader Protection and Solutions Strategy, which incorporates age, gender and diversity analysis, identifies the protection needs and capacities of children of concern and community and reflects the UNHCR's policies, standards and priorities, including the Framework for the Protection of Children.<br>- Ensure compliance with UNHCR's child protection policy, priorities and commitments, as well as other aligned policies on age, gender, diversity (AGD) and accountability to affected populations (AAP), GBV, gender equality, disability and youth empowerment.<br>- Support identification of, and the implementation of context-appropriate approaches for a meaningful participation of children, adolescents and youth in the development and implementation of strategies that address key child protection priorities.<br>- Support the analysis of the national systems and ensure that child protection programmes complement national child protection systems and work towards the inclusion of children of concern into national child protection laws, policies and services.<br>- Provide input to Protection Unit and undertake advocacy to address key child protection concerns under the guidance of the supervisor.<br>Programme planning and implementation<br>- Support development and implementation of child protection programmes, including multi-sectoral activities, and monitoring framework based on identified needs and in line with Child Protection Strategy and UNHCR's global, regional and national policies and standards, including the Framework for the Protection of Children and the Best Interests Procedure.<br>- Conduct Best Interest Procedures for individual children at heightened risks, including BIA, case conferences and BID.<br>- Oversee Best Interests Procedures for children at risk, including Best Interests Determination Panels and supervision of staff undertaking Best Interests Procedures.<br>- Implement and monitor the application of Standard Operating Procedures (SOPs) for child protection.<br>- Provide support to UNHCR and partners' case workers to ensure that child protection case files are stored and regularly updated in accordance with UNHCR's Policy and procedure as well as with data sharing protocols.<br>- Engage children, youth and communities in the implementation of child protection activities, provide information to children, youth and communities about child protection services and monitor and report on needs and issues to inform the Operations Response.<br>- Support partners and communities in strengthening/ establishing community-based child protection programming.<br>- Support partners and communities in ensuring quality alternative care arrangements for unaccompanied and separated children as referral to family tracing services.<br>- Monitor and support appropriate care arrangements for unaccompanied and separated children and referral of children to ICRC or other relevant partners for establishment of family linkages.<br>- Enforce compliance of staff and implementing partners with global protection policies and standards of professional integrity in the delivery of child protection services.<br>- Provide functional guidance to UNHCR and partner staff involved in child protection activities.<br>- Regularly report on emerging protection issues and concerns voiced by children, youth and communities and assist in drafting reports, compiling and preparing data for the protection unit/section.<br>Partnership, coordination and capacity building<br>- Assist the Child Protection interagency coordination and information management activities as needed.<br>- Represent UNHCR in interagency fora related to child protection.<br>- Assist in strengthening strategic and innovative partnerships for Child Protection with community-based, local, national, and international organizations, with a focus on ensuring continuity and sustainability.<br>- Provide technical support and monitoring to child protection partners.<br>- Assist in carrying out learning needs assessment and analysis of findings.<br>- Contribute to development/ adaption of training packages and co-facilitate training for the UNHCR and partners staff, refugee community.<br>- Identify and document lessons learnt and good practices.</p><br><p>- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).<br>- Perform other related duties as required.<br>Minimum Qualifications<br>Years of Experience / Degree Level<br>For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher<br>Field(s) of Education<br>Not applicable.<br>Certificates and/or Licenses<br>International Law;<br>Political Science;<br>Law;<br>Social Sciences;<br>Human Rights;<br>Community Dvpt/Social Work;<br>(Certificates and Licenses marked with an asterisk* are essential)<br>Relevant Job Experience<br>Essential<br>4 years of previous work experience relevant to the function of child protection in a local context and having experience in the field of child protection prevention and response, broader protection or social work involving empowerment of women and girls, gender, child protection, mental health, counselling and working with survivors, humanitarian and development issues. Skills and experience in interviewing and working with children and families including supervision of child protection case management.</p><br><p>Desirable<br>Knowledge of UNHCR child protection policies and tools including the UNHCR Best Interests Procedures Guidelines, and interagency child protection Minimum Standards, Guiding Principles and GBV case management standards. Knowledge of local child protection laws, policies and services. Knowledge and experience of participatory approaches to engage with and mobilize communities. Understanding of displacement and protection issues including GBV, education and the application of the Age, Gender and Diversity Policy. Completed Protection Learning Programme. Experience working with marginalized groups. Knowledge of protection information management tools, including but not limited to proGres and/or CPIMS.<br>Functional Skills<br>IT-Computer Literacy<br>PR-Child Protection Case Management and Best Interests Procedures<br>PR-Child Protection Information Management System<br>PR-Child Protection Prevention and Response Programming<br>(Functional Skills marked with an asterisk* are essential)<br>Language Requirements<br>For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.<br>For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.<br>For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.<br>All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.<br>As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.<br>This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.</p><br><p><b>Desired Candidate Profile</b></p><br><br><br><br><br><br><br><br>Essential<br>Some professional working experience.in the area of child protection, social work (child protection case management, work with refugees) or/and human rights or related tasks in government, NGO or international organisation.<br>Desirable<br>Proven communication skills, both oral and written. Demonstrated knowledge of child protection and community communication and engagement approaches. Understanding of and demonstrated competencies in forced displacement and protection, particularly child protection.<p><b>Functional Clearance</b></p><br><br><br><br><br><br><br><br>This position doesn't require a functional clearance<u><b><b>Required languages (expected Overall ability is at least B2 level)</b></b></u><br><br><br><br><br><br><br><p>,</p><br><p>,</p><br><u><b><b>Desired languages</b></b></u><br><br><br><br><br><br><br><p>,</p><br><p>,</p><br><p><b>Additional Qualifications</b></p><br><br><br><br><br><br><br><br><p><i>Skills</i></p><br>IT-Computer Literacy, PR-Child Protection Case Management and Best Interests Procedures, PR-Child Protection Information Management System, PR-Child Protection Prevention and Response Programming<p><i>Education</i></p><br><p><i>Certifications</i></p><br>Community Development/Social Work - Other, Human Rights - Other, International Law - Other, Law - Other, Political Science - Other, Social Sciences - Other<p><i>Work Experience</i></p><br><br><br><br><br><br><br><br><p><b>UNHCR Salary Calculator</b></p><br><br><br><br><br><br><br><br><p><span><span><span><span>https://icsc.un.org/Home/SalaryScales</span></span></span></span></p><br><p><b>Other information</b></p><br><br><br><br><br><br><br><br> </div>

<p>Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Supervisor: The incumbent of this post reports to the Donor Engagement Officer (Digital Fundraising), P3. Responsibilities Acts as the primary focal point for donors, overseeing and managing all oncoming inquiries related to donations, UNRWA s work, and donor account management, ensuring timely and professional responses that uphold high standards of service and engagement. Supports donors in managing updates to their contributions, including cancellations, upgrades, payment modifications, ensuring positive and seamless donor experience. . Maintains and regularly updates donor records in the CRM system, ensuring completeness, accuracy, and adherence to confidentiality, data protection, and quality assurance standards. Manages communications related to donors by preparing professional acknowledgment messages, thank-you letters, stewardship updates, and other tailored materials throughout the journey. Collaborates closely with the Digital Fundraising and Donor Retention teams to review, analyze and validate donor-facing messaging, ensuring clarity, accuracy, strategically aligned, and effectively engages donors. Designs and optimizes donor care systems and tools, implements in system workflow, data management, and reporting, while monitoring systems performance and user utilization. Overseas and analyses donor feedback to identify gaps for continuous improvement. Supports donor feedback mechanisms, including designing donor surveys, analyzing data to assess satisfaction levels, and preparing comprehensive reports and recommendations that inform decision-making. Supports fundraising campaigns during peak periods by handling increased donor inquiries, personalizing donor communications, and ensuring smooth donor journeys. Performs other duties as may be assigned by the supervisor.</p><p><strong>Desired Candidate Profile</strong></p><h2>Education</h2><p>A university degree from an accredited educational institution in communications, Business Administration, Marketing, International Relations, or other relevant fields.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. You are required to have at least four years of relevant work experience at the national and/or international level in donor relations, customer service, communications, or other relevant programmes. You are required to have a university degree from an accredited educational institution in communications, Business Administration, Marketing, International Relations, or other relevant fields. You are required to have excellent command of spoken and written English; Arabic is a plus. Are you currently residing in Duty Station. It is required that you specify your current location.</p>

<p><h4>Company description</h4> <p>At Etihad, every interaction is an opportunity to inspire our guests and showcase the world-class hospitality that sets us apart. In this role, you will have the opportunity to influence service excellence, develop talent, and contribute to delivering extraordinary experiences for guests across our global network.</p> <h4>Job description</h4> <p>As a customer service officer, you will play a key role in delivering the exceptional service that defines the Etihad experience. Acting as a subject matter expert within our premium contact centre, you will support the team in creating seamless and memorable journeys for our most valued guests. Through coaching, operational leadership, and service excellence, you will help uphold Etihad's premium brand promise while driving high performance, customer satisfaction, and continuous improvement.</p> <h4>Accountabilities</h4> <ul> <li>Serve as the primary escalation point for complex, sensitive, or high-value guest interactions, providing effective resolutions while safeguarding the premium guest experience.</li> <li>Support and mentor premium guest relations agents by delivering ongoing coaching, guidance, and feedback to ensure consistently exceptional service quality, communication standards, and brand representation.</li> <li>Monitor operational performance and support the management of queues, service levels, productivity, and adherence to ensure a seamless and efficient guest experience.</li> <li>Personally manage priority guest requests, VIP interactions, and time-critical situations with professionalism, empathy, and discretion.</li> <li>Collaborate closely with internal stakeholders, including concierge, chauffeur services, airport operations, and other key business units, to deliver a connected and end-to-end premium travel experience.</li> <li>Analyse performance data, customer feedback, and operational trends to identify opportunities for improvement and recommend actions that enhance service delivery and guest satisfaction.</li> <li>Support the onboarding and continuous development of team members by sharing expertise, best practices, and updates on products, policies, fares, and service enhancements.</li> <li>Ensure data integrity across all systems while maintaining full compliance with company policies, quality standards, security requirements, and data protection regulations.</li> <li>Contribute to the evolution of the premium contact centre by supporting process enhancements, service innovations, knowledge management updates, and customer experience initiatives.</li> <li>Act as deputy to the premium contact centre supervisor when required, providing leadership support and ensuring operational continuity in a dynamic environment.</li> </ul> <h4>Qualifications</h4> <ul> <li>High school certificate required; diploma or bachelor's degree is an advantage.</li> <li>Previous experience in a contact centre, customer service, hospitality, aviation, or travel environment is essential.</li> <li>Proven ability to deliver exceptional customer experiences while handling a high volume of enquiries in a fast-paced environment.</li> <li>Experience supporting premium, VIP, or high-value customers is highly desirable.</li> <li>Strong communication skills and a passion for providing world-class service.</li> </ul> <h4>Additional information</h4> <p>We are looking for individuals who are passionate about creating memorable guest experiences and thrive in a customer-focused environment. You bring a positive attitude, strong problem-solving skills, and a commitment to delivering service excellence in every interaction, while embodying the values and hospitality that define the Etihad brand.</p> <p>Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.</p> <h4>Recruitment fraud alert</h4> <p>Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video or telephone before any formal offer. If you are asked for money, please treat it as fraudulent.</p></p><p></p>

<p><h4>Position details</h4> <p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br> <strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p> <p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position details</h4> <p><strong>Reporting line:</strong> Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).<br> <strong>Location:</strong> Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <p><strong>Compensation:</strong> Competitive base salary plus variable pay, determined based on candidate experience.</p> <p><strong>Assessment process:</strong> Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position title</h4> <p>Vice president, financial operations</p> <br> <h4>Reporting line</h4> <p>Reports directly to the head of treasury & accounting, with executive oversight from the chief financial officer (CFO).</p> <br> <h4>Location</h4> <p>Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <br> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <br> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <br> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <br> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior payment operations manager, head of payments, financial operations director, payments lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <br> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <br> <p>Compensation: Competitive base salary plus variable pay, determined based on candidate experience.</p> <br> <p>Assessment process: Candidate evaluation includes interviews with the head of treasury & accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<p><h4>Position title</h4> <p>Vice president, financial operations</p> <br> <h4>Reporting line</h4> <p>Reports directly to the head of treasury & accounting, with executive oversight from the chief financial officer (CFO).</p> <br> <h4>Location</h4> <p>Fully remote or hybrid, determined by candidate location and business needs on a case-by-case basis.</p> <br> <h4>General purpose</h4> <p>Responsible for leading the payment operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.</p> <br> <h4>Specific objectives (~12 months)</h4> <ul> <li>Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.</li> <li>Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.</li> <li>Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.</li> <li>Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.</li> <li>Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.</li> <li>Increase automation of payment processing activities in line with agreed quarterly targets.</li> <li>Strategically manage payment routes to reduce settlement costs and overall PSP expenses.</li> <li>Mentor and manage a globally distributed financial operations team to maintain consistent performance, accountability, and service standards.</li> <li>Provide clear and timely communication to senior management on financial operations performance, risks, incidents, and strategic initiatives.</li> <li>Manage chargeback and dispute processing within agreed service level agreements (SLAs).</li> </ul> <br> <h4>Key activities</h4> <ul> <li>Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.</li> <li>Continually assess team capability, coach team members, and support ongoing performance improvement.</li> <li>Resolve payment functionality issues and address complex operational or program-related issues.</li> <li>Maintain payment and order processing workflows according to established priorities.</li> <li>Drive achievement of agreed qualitative and quantitative operational targets.</li> <li>Analyze payment operations statistics and compile accurate performance reports.</li> <li>Coordinate with development and technology teams to continually improve the customer payment experience.</li> <li>Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.</li> <li>Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.</li> <li>Supervise technical integrations with Payment Service Providers (PSPs).</li> </ul> <br> <h4>Requirements</h4> <h4>Key competences</h4> <ul> <li>Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).</li> <li>Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.</li> <li>Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.</li> <li>Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.</li> <li>Likely current job: Senior payment operations manager, head of payments, financial operations director, payments lead, or similar roles within a CFD brokerage, cryptocurrency exchange, Payment Service Provider (PSP), fintech, online trading platform, or other high-risk payment environment.</li> </ul> <br> <h4>Benefits</h4> <h4>Employer value proposition</h4> <p>Join a global CFD brokerage and cryptocurrency exchange in a high-impact financial operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions. Benefit from a flexible remote or hybrid working model, exposure to complex high-risk payment environments, and the opportunity to lead a globally distributed team while directly influencing customer experience and operational scalability.</p> <br> <p>Compensation: Competitive base salary plus variable pay, determined based on candidate experience.</p> <br> <p>Assessment process: Candidate evaluation includes interviews with the head of treasury & accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.</p></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under the line management of the Grants Manager, the Reporting Officer ensures the timely and high-quality management of project reporting and contributes to maintaining compliance with donor requirements across the mission.</p> <p>The role supports coordination between project teams, shared services, and headquarters; maintains accurate and updated grant information; contributes to staff capacity building on reporting and documentation; and strengthens internal communication and information-sharing mechanisms within the Institutional Funding framework.</p> <p>ABOUT THE GRANTS UNIT:</p> <p>The Grants unit, responsible for Institutional Funding (IFs) and operating under the management of the Technical Head of Program. The Grants Unit works closely with the Gaza and West Bank teams in the management of Institutional Fundings, whether in terms of fund mobilization strategies, the development of new projects, or the management of signed contracts and reporting.</p> <p>Responsibilities/ Missions:</p> <p><strong>Responsibility 1: Contribute to the drafting of project reports</strong></p> <ul> <li>Coordinate project reporting phases:</li> <li>Develop schedules for each report, collaborating with the various departments involved (operations, finance, logistics, technical unit, security, HR and MEAL, headquarters and national association).</li> <li>Prepare reporting templates, with the support of the Grants Unit</li> <li>Contribute to effective coordination between project managers, area managers, technical specialists, and the operations manager for compiling contributions to narrative reports and monitoring donor contracts (a monitoring tool used at the geographical management level must be adapted).</li> <li>Ensure coordination with shared services to guarantee the overall consistency of narrative and financial reports and the completeness of annexes.</li> <li>Ensure the compilation of narrative versions for interim, monthly and final reports</li> <li>Ensure quality control and compliance of narrative reports and annexes with donor requirements and procedures.</li> <li>Regularly update information on grants and donor relations on the customer relationship management (CRM) platform (CRM platform currently under development).</li> </ul> <p><strong>Responsibility 2: Donor Compliance</strong></p> <ul> <li>Support the team on contractual issues and liaise with headquarters/partners: contractual process with partners and questions on donor rules, in agreement with the compliance and risk manager at headquarters and the IPO and IPSO (where applicable).</li> <li>Support the organization of project kick-offs and closing meetings for all relevant staff / departments to ensure consistency in understanding the grant designs between departments and bases, as well as to promote the sharing of achievements and lessons learned.</li> <li>Ensure regular communication and coordination with the IPSOs and IPOs of the National Associations, operations, and the headquarters compliance and risk manager for all updates on donor rules, regulations, and strategies or any cases of fraud or violation of donor guidelines.</li> <li>Regularly update signed grant information (including contracts) on the Customer Relationship Management</li> </ul> <p><strong>Responsibility 3: Capacity building in reporting</strong></p> <ul> <li>Support the drafting and organization of training and support capacity building for all field staff of the organization and HI partner staff on program development and reporting, as well as on documentation specific to HI programs.</li> <li>Facilitate field staff's knowledge of DFI Hinside spaces</li> <li>Proactively raise compliance issues with program staff and department heads.</li> <li>Archive donor feedback and adapt reports accordingly.</li> </ul> <p><strong>Responsibility 4: Internal coordination</strong></p> <ul> <li>Support the development of internal and external communication materials - Propose internal information channels and tools</li> <li>Maintain the Grants Unit SharePoint updated and archive all project related documents</li> <li>Structure and share information for dissemination to HQ, partners, and coordination forums (newsletters, presentations, videos, etc.)</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in a relevant field (e.g. International Development, Business Administration, Development Studies)</p> <p>2 years of experience in humanitarian organizations, focusing on reporting, grants management or project management</p> <p>Familiar with project management, donor rules, planning, and internal coordination</p> <p>Very good writing skills in English</p> <p>Strong analytical and synthetic thinking skills.</p> <p>Diplomatic, responsible, and cooperative.</p><p></p></section>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Role overview</h4> <p>During your tenure as onboarding and offboarding services specialist, you will conduct onboarding and employee exit activities for the employees within the assigned region. You will also demonstrate your capabilities in the following areas:</p> <ul> <li>Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner</li> <li>Support the new joiners in the assigned region to complete the onboarding checklist, provide responses to new joiners' queries</li> <li>Collect documents and information from new joiners within the assigned region, store them physically and electronically, and share them with necessary parties</li> <li>Coordinate between the Public Relations Officer (PRO) of the assigned region and new joiners to fulfill any additional information requirements and continuously follow up with the PRO to ensure that immigration activities are completed within expected timelines</li> <li>Provide support to employees for additional immigration activities (e.g., immigration of family members) and answer any queries they may have during the process</li> <li>Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts</li> <li>Coordinate with relevant parties to ensure that they are informed on exiting employees and necessary actions are taken in alignment with the policies</li> <li>Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees, and coordinate with PRO to complete visa cancellation activities</li> <li>Evaluate leaving employees' eligibility for the Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network</li> <li>Develop periodic reports for each business line operating within the assigned region (e.g., status of new joiners, status of exiting employees) based on the set templates</li> <li>Respond to queries and questions raised by business lines regarding the status of onboarding and offboarding activities</li> <li>Conduct any additional tasks requested by the direct manager</li> </ul> <h4>Leadership capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track</li> <li>Actively focuses on developing effective communication and relationship-building skills</li> <li>Understands how their daily work contributes to the priorities of the team and the business</li> </ul> <h4>Qualifications</h4> <ul> <li>0-2 years of experience including HR experience, preferably in a multinational firm</li> <li>Bachelor's degree in human resources management, business administration, or a related field</li> <li>Knowledge of best practices in HR management is essential</li> <li>Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, employee data management</li> <li>Ability to communicate professionally with partners and high-level executives. Strong presentation skills considered a plus</li> <li>Detail oriented and conscientious</li> <li>Excellent organizational, communication, and time-management skills</li> <li>Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Office)</li> <li>Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English)</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Lead the way</strong></li> <li><strong>Serve with integrity</strong></li> <li><strong>Take care of each other</strong></li> <li><strong>Foster inclusion</strong></li> <li><strong>Collaborate for measurable impact</strong></li> </ul> <h4>Role Overview</h4> <p>During your tenure as Onboarding and Offboarding Services specialist, you will conduct onboarding and employee exit activities for the employees within the assigned region. You will also demonstrate your capabilities in the following areas:</p> <ul> <li>Coordinate with Talent Acquisition Services team to understand new joiners within the assigned region and share the onboarding checklist with each new joiner.</li> <li>Support the new joiners in the assigned region to complete the onboarding checklist and provide responses to new joiners' queries.</li> <li>Collect documents and information from new joiners within the assigned region, store them physically and electronically, and share them with necessary parties.</li> <li>Coordinate between the Public Relations Officer (PRO) of the assigned region and new joiners to fulfill any additional information requirements and continuously follow up with the PRO to ensure that immigration activities are completed within expected timelines.</li> <li>Provide support to employees for additional immigration activities (e.g., immigration of family members) and answer any queries they may have during the process.</li> <li>Liaise with respective parties to complete joining formalities of new joiners including setting up company assets and/or accounts.</li> <li>Coordinate with relevant parties to ensure that they are informed about exiting employees and necessary actions are taken in alignment with the policies.</li> <li>Resolve the exit tickets raised on ServiceNow for the assigned region, share a checklist with exiting employees, and coordinate with PRO to complete visa cancellation activities.</li> <li>Evaluate leaving employees' eligibility for the Alumni program and inform eligible employees on how to join Deloitte Middle East Alumni network.</li> <li>Develop periodic reports for each business line operating within the assigned region (e.g., status of new joiners, status of exiting employees) based on the set templates.</li> <li>Respond to queries and questions raised by business lines regarding the status of onboarding and offboarding activities.</li> <li>Conduct any additional tasks requested by the direct manager.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>0-2 years of experience including HR experience, preferably in a multinational firm.</li> <li>Bachelor's degree in human resources management, business administration, or a related field.</li> <li>Knowledge of best practices in HR management is essential.</li> <li>Experience in any of these areas would be an asset: immigration operations, onboarding and exit processes, employee data management.</li> <li>Ability to communicate professionally with partners and high-level executives. Strong presentation skills considered as a plus.</li> <li>Detail oriented and conscientious.</li> <li>Excellent organizational, communication, and time-management skills.</li> <li>Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management).</li> <li>Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Successfully design, develop, implement, and maintain enterprise Business Intelligence and AI solutions that improve data accessibility, reporting, analytics, and decision-making across UNRWA. Deliver high-quality data warehouse models, ETL/ELT solutions, Power BI dashboards, AI-enabled analytics, and technical documentation while ensuring data quality, adherence to enterprise architecture standards, and knowledge transfer to relevant technical teams.<br> Work Location<br>HQA and open for remote consultancy in the UNRWA fields of operation<br> Expected duration<br>12 months<br> Duties and Responsibilities<br>The Consultant will be responsible for providing senior technical expertise in Business Intelligence, Data Analytics, Data Warehousing, and Artificial Intelligence solutions. The Consultant will work closely with the Enterprise Architecture &amp; Business Intelligence (EBI) team to deliver enterprise reporting and analytics capabilities. Specific outputs/tasks include, but are not limited to: • Analyze business requirements and translate them into technical BI and AI solutions. • Design and develop dimensional data warehouse models and analytical/semantic models. • Design and develop OLAP cubes and support database objects. • Develop, maintain, and optimize ETL/ELT processes and data integration solutions. • Design, develop, deploy, and maintain Power BI reports, dashboards, KPI scorecards, and AI-powered dashboards. • Support implementation and adoption of Microsoft Copilot and other AI capabilities within BI solutions. • Ensure data quality, consistency, completeness, and accuracy through profiling, validation, cleansing, and monitoring activities. • Provide technical advice and recommendations related to BI, Power BI, analytics, AI, and data architecture. • Coordinate with the Enterprise Architecture &amp; Business Intelligence team on technical design, architecture, deployment, and production support. • Provide technical guidance and knowledge transfer to BI developers and relevant technical staff. • Prepare and maintain technical documentation including solution designs, specifications, operational procedures, and user manuals. • Perform other related duties as required.<br> Qualifications/special skills<br>Bachelor's Degree in Computer Science, Information Technology, Data Science, Artificial Intelligence, Software Engineering, or another related discipline. Minimum seven (6) years of relevant professional experience. Nature of required experience: Professional experience in Business Intelligence, Data Analytics, Data Engineering, Data Warehousing, Software Development, or related fields, including experience with Power BI, SQL Server, ETL/ELT development, dimensional modelling, AI-powered analytics, and Microsoft BI technologies. • Extensive experience with Microsoft Power BI. • Extensive experience with SQL Server, SQL development, and database scripting. • Strong experience in Data Warehouse design and dimensional modelling. • Strong experience in ETL/ELT development and data integration. • Strong experience writing DAX and SQL. • Experience with Microsoft SSIS and SSAS. • Experience implementing AI-powered analytics, Microsoft Copilot, or Generative AI solutions. • Experience translating business requirements into analytical solutions. • Experience preparing technical documentation. • Experience with Microsoft Azure and/or Microsoft Fabric is desirable<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman with possibility for remote consultancy in the fields of UNRWA operations. • The consultancy is for local candidates. • The selected candidate will receive a monthly remuneration that is amounting to JOD 1,190.44 or equivalent in USD for every fully completed month. • The duration of the Contract is for 12 months, and the possibility of extension is subject to the availability of funds and continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role works under the overall supervision of the head, Digital Impact Strategy and Data Officer and in coordination with EBI team.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b><br></b></p><p><b>Job Description Responsibilities</b>: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p><ul><li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li><li>Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues.</li><li>Assist guests with check-in, check-out, and general hotel inquiries.</li><li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li><li>Coordinate with other hotel departments to ensure seamless guest experiences.</li><li>Conduct daily guest engagement activities and follow up on guest feedback.</li><li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li><li>Maintain accurate guest profiles and update relevant information in the hotel system.</li><li>Promote hotel facilities, services, and special offers to guests.</li><li>Monitor guest satisfaction levels and contribute to improving service quality.</li><li>Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling).</li><li>Support the Front Office team during peak operational periods when required.</li><li>Ensure compliance with hotel policies, procedures, and brand standards.</li><li>Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports.</li><li>Meet the required daily quota for Guest courtesy calls as established by management.</li><li>Conducts show around of the hotel when requested.</li><li>Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions.</li><li>Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests.</li><li>Follows Hotel s telephone etiquette standards.</li><li>Enrollment of new loyalty members and updates certificate maintenance when applicable.</li><li>Drives Rate and RevPAR through up-selling room brand.</li><li>Follow departmental policies and procedures.</li><li>Follow all safety and sanitation policies.</li><li>Other duties as assigned.</li></ul><p><b>Qualifications </b>Qualifications: Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in Front Office, Guest Relations or Hospitality Operations preferred. Excellent communication and interpersonal skills. Strong guests service and problem-solving abilities. Professional appearance and positive attitude. Ability to work under pressure and handle multiple tasks effectively. Strong organizational and time management skills. Proficient in the English language (verbal &amp; written). Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Knowledge of computerized Front Office systems required. Must have the ability to handle cash effectively and accurately.</p><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in Front Office, Guest Relations or Hospitality Operations preferred. Excellent communication and interpersonal skills. Strong guests service and problem-solving abilities. Professional appearance and positive attitude. Ability to work under pressure and handle multiple tasks effectively. Strong organizational and time management skills. Proficient in the English language (verbal &amp; written). Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective. Knowledge of computerized Front Office systems required. Must have the ability to handle cash effectively and accurately.</p><p>Physical Requirements: Ability to stand and walk for extended periods. Flexible to work shifts, weekends, and public holidays as required by hotel operations.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>&nbsp;PROJECT/RESEARCH CYCLE MANAGEMENT • Ensuring the assessment, analysis, and support material development are planned and implemented in a structured and coherent manner, in line with relevant project and strategic objectives, and with global IMPACT guidelines. • Managing the relevant assessment cycle stages, including oversight of research design, data collection, or analysis. • Collaborating with other members of the cash and markets team and ensuring alignment and efficiency between team activities and outputs. CONTEXTUAL UNDERSTANDING • Guiding secondary data review and efforts to better understand the information landscape, and how the assessment contributes to strategic response objectives. • Keeping up to date with the shifting oPt context. RESEARCH AND TECHNICAL SKILLS • Develop and implement specific market based assessments. The candidate should have a technical interest in research development on areas relating to liquidity analysis, supply chains and market functionality assessments. • Comprehensive secondary data review for triangulating relevant assessment data, such as import and export data, liquidity reports, financial analysis and contextual security developments, in support ofcash and markets research. • Conducting semi-structured interviews with key informants in order to enhance contextual understandings and compliment quantitative data. • Development of additional support materials to ensure operational efficiencies and output effectiveness, including necessary guidance notes, KII facilitation guides and training materials. • Analysis of the collected data and drafting of the relevant outputs (i.e., liquidity reports, market functionality profiles). STAFF MANAGEMENT AND TRAINING • Based on the developed training materials, supporting the training of the trainers and data collection staff on assessment objectives and tools, including in collaboration with project implementation partners. • Promoting capacity building across the IMPACT oPt mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience). • Providing day-to-day direct and indirect management of the research team within their workstream. COORDINATION INTERNAL COORDINATION • Interacting autonomously with HQ departments and may serve as mission focal point for particular themes or technical areas; • Coordinating with research units and teams to move forward or improve aspects of the research cycle; • Supporting senior management with designing, planning, and implementing strategies, and objectives. EXTERNAL COORDINATION • Coordinating with relevant actors and partner organisations, including clusters, UN agencies and partner INGO and NNGOs, to ensure alignment with priority information needs. • Leading on external engagement related to project implementation and analytical research findings as necessary. The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners or collected during his/her assignment with IMPACT.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>REQUIREMENTS</strong> • Years of work experience 3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.; • Research skills Excellent quantitative and qualitative research data analysis experience required, including experience with key informant interviews and quantitative tool design (KoBo); • Familiarity with aid system Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums preferred; • Thematic experience Prior experience with cash and market research, or related professional experience, is required; • Communication/reporting skills Excellent verbal and written communication and drafting skills for effective reporting required; • Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities; • Academic qualifications Excellent academic qualifications, including a master s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.); • Software skills Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software an asset • Security environment Ability to operate in a complex and challenging security environment. • Experience in geographical region Past experience in the region is desirable; • Language skills Fluency in English required.</p><p></p></section>