Operation Manager Jobs in Jordan

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking an experienced Sous Chef with a strong background in authentic Peruvian cuisine to support the kitchen operations and ensure the consistent delivery of high-quality dishes. The ideal candidate should possess extensive knowledge of Peruvian ingredients, cooking techniques, and culinary traditions, while maintaining the highest standards of food quality, hygiene, and team leadership.</p><br><ul><li>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</li><li>Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards</li><li>Conduct daily shift briefings to kitchen colleagues</li><li>Ensure all kitchen colleagues are aware of standards &amp; expectations</li><li>Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback</li><li>Maintain and enhance the food products through creative menu development and presentation</li><li>Have full knowledge of all menu items, daily features and promotions</li><li>Actively interact with guests at tables</li><li>Balance operational, administrative and Colleague needs</li><li>Ensure proper staffing and scheduling in accordance to productivity guidelines</li><li>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</li><li>Follow kitchen policies, procedures and service standards</li><li>Follow all safety and sanitation policies when handling food and beverage</li><li>Other duties as assigned</li></ul><br>Additional Information<br><br><p>Experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated Scrum Master to guide our software development teams in adopting Agile principles and practices. The Scrum Master will serve as a facilitator for Agile processes, helping teams deliver high-quality software solutions efficiently and effectively. You will work closely with product owners, developers, and stakeholders to foster collaboration, remove impediments, and promote continuous improvement.</p> <h4>Key responsibilities:</h4> <ul> <li>Facilitate Agile ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives.</li> <li>Coach teams on Agile principles and Scrum practices to ensure successful project delivery.</li> <li>Assist product owners in managing and prioritizing the product backlog.</li> <li>Identify and remove obstacles that impede the team's progress.</li> <li>Promote a culture of transparency, accountability, and continuous improvement.</li> <li>Track and report on team performance metrics to management and stakeholders.</li> <li>Collaborate with other Scrum Masters, project managers, and organizational leaders to enhance Agile maturity across the company.</li> <li>Support cross-functional team collaboration and alignment with business goals.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor's degree in Computer Science, Business, or a related field.</li> <li>3+ years of experience as a Scrum Master in software development environments.</li> <li>Certified ScrumMaster (CSM) or equivalent Agile certification is required.</li> <li>Strong knowledge of Agile methodologies, scrum framework, and software development lifecycle.</li> <li>Excellent facilitation, communication, and interpersonal skills.</li> <li>Proven ability to resolve conflicts and foster positive team dynamics.</li> <li>Experience using Agile project management tools such as JIRA, Confluence, or similar.</li> <li>Ability to manage multiple teams or projects simultaneously.</li> <li>Strong organizational and problem-solving abilities.</li> </ul> <h4>Benefits</h4> <p>Class A health insurance.</p></p><p></p>

<p><h4>About Jeeny</h4> <p>Jeeny is a mobile application that eases daily commuting and transportation. Founded in 2012, Jeeny is one of the region’s leading ride-hailing platforms operating across the Middle East, delivering reliable, affordable, and innovative mobility solutions. At Jeeny, we foster a collaborative and fast-paced environment where employees are empowered to make an impact and grow professionally.</p> <h4>About the role</h4> <p>The Finance Team Lead is responsible for overseeing the day-to-day finance operations, ensuring the accuracy and integrity of financial records, and leading the finance team to achieve organizational objectives. This role manages financial reporting, budgeting, forecasting, compliance, and internal controls while providing financial insights and recommendations to support business decisions.<br> The Finance Team Lead will also drive process improvements, enhance operational efficiency, and ensure adherence to company policies and regulatory requirements.</p> <h4>Key responsibilities</h4> <ul> <li>Lead and supervise the finance team, ensuring high performance and continuous professional development.</li> <li>Oversee daily accounting and finance operations, including accounts payable, accounts receivable, general ledger, and bank reconciliations.</li> <li>Prepare and review monthly, quarterly, and annual financial statements and management reports.</li> <li>Manage the budgeting and forecasting process while monitoring actual performance against budgets.</li> <li>Ensure compliance with accounting standards, tax regulations, and company policies.</li> <li>Maintain and strengthen internal controls to safeguard company assets and ensure financial accuracy.</li> <li>Monitor cash flow, working capital, and liquidity requirements.</li> <li>Support external audits and coordinate with auditors, tax advisors, and regulatory authorities.</li> <li>Provide financial analysis and insights to support strategic and operational decision-making.</li> <li>Identify opportunities for process improvements and automation within the finance function.</li> <li>Collaborate with cross-functional teams to support business initiatives and operational efficiency.</li> <li>Ensure timely and accurate completion of all financial reporting and compliance requirements.</li> <li>Assist senior management in financial planning, risk management, and performance monitoring.</li> <li>Support the implementation and enhancement of financial systems, policies, and procedures.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in Accounting, Finance, or a related field.</li> <li>Professional certification such as FMVA, CMA, CPA, ACCA, or equivalent is preferred.</li> <li>5–8 years of progressive experience in accounting and finance, including at least 2–3 years in a supervisory or team lead role.</li> <li>Strong knowledge of financial reporting, budgeting, forecasting, and financial analysis.</li> <li>Solid understanding of accounting standards, tax regulations, and internal controls.</li> <li>Experience managing month-end and year-end closing processes.</li> <li>Proficiency in ERP systems and advanced Microsoft Excel skills.</li> <li>Strong analytical, problem-solving, and decision-making abilities.</li> <li>Excellent leadership, communication, and stakeholder management skills.</li> <li>Ability to work in a fast-paced environment and manage multiple priorities effectively.</li> <li>High level of accuracy, integrity, and attention to detail.</li> <li>Experience in the technology, e-commerce, mobility, or service industry is considered an advantage.</li> </ul> <h4>Benefits</h4> <p><strong>Why join Jeeny?</strong><br> Be part of one of the leading mobility platforms in the region.<br> Work in a dynamic and collaborative environment.<br> Opportunity to lead impactful finance initiatives and process improvements.<br> Career growth and professional development opportunities.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>joining the Business Analytics team to lead requirements engineering across government services and digital transformation programs.<br> The role translates government business needs into structured, build-ready backlogs, models end-to-end processes, and uses AI tools to accelerate analysis and documentation while maintaining quality and data-sensitivity discipline.<br> Key Responsibilities • Lead end-to-end requirements elicitation, analysis, and documentation for government eServices and digital transformation initiatives.<br> • Produce high-quality BRDs, user stories / PBIs with clear acceptance criteria, BPMN 2.<br>0 process models, and full traceability for Azure DevOps delivery.<br> • Facilitate workshops with government stakeholders, resolve conflicting requirements, and obtain formal sign-offs.<br> • Map as-is / to-be processes; identify dependencies, edge cases, and non-functional requirements (security, privacy, audit, performance).<br> •Apply AI tools (LLMs, prompt engineering, AI-assisted documentation) to speed up analysis and drafting, with sound judgment on validation and sensitive government data.<br> Support UAT, bridge business and technical teams, and ensure delivered solutions meet business objectives.<br> • Mentor junior Business Analysts and uphold the team’s BA methodology and standards.<br> Required Qualifications &amp; Experience • Bachelor’s degree in Computer Science, IT, Business, or a related field; CBAP (or equivalent BA certification) strongly preferred.<br> • 6+ years of hands-on Business Analysis experience, with a strong track record in government / public-sector digital services in the UAE / GCC.<br> • Proven greenfield requirements experience — not limited to ERP configuration or pre-sales.<br> Required Skills • Strong requirements elicitation, analysis, and structured documentation (BRD, user stories, acceptance criteria).<br> • Process modelling: BPMN 2.<br>0, swimlanes, as-is / to-be (Visio, Lucidchart, Camunda, or draw.<br>io). • Backlog management and Agile delivery with Azure DevOps (or Jira).<br> • Excellent stakeholder management, facilitation, and bilingual communication (Arabic &amp; English).<br> • Hands-on AI proficiency: prompt engineering and AI-assisted analysis / documentation, with disciplined validation and data-sensitivity judgment .<br> • Familiarity with eServices, digital-government standards, and the UAE government context.<br> Preferred (nice to have) • Experience with ECM / document management, omni-channel service delivery, and UAE PASS integration.<br> • Wireframing / prototyping (Figma) and basic data / BI awareness (Power BI)</span> </div>

<p><h4>Job description</h4> <p><strong>Responsibilities:</strong></p> <ul> <li>Ongoing maintenance and support for the ATM switch and card management systems.</li> <li>Participate in related projects and go through the SDLC phases to create and implement new ATM and card services.</li> <li>Work closely with the business and operations departments for requirements gathering, gap analysis, and BRD reviews.</li> <li>Perform SIT and ensure received deliveries from vendors.</li> <li>Support QC and QA teams to perform test plans and simulate test cases.</li> <li>Work closely with ATM switch and CMS vendors to deploy, implement, and test new services.</li> <li>Test the integration of ATM switch and CMS interfaces and APIs with internal and external parties including local and international schemes.</li> <li>Monitor payment systems and participate in release management activities.</li> <li>Troubleshoot and investigate production issues with internal teams and follow up with vendors for closure.</li> <li>Provide technical support for ATM machines and surrounding systems, including Aptra Vision and Proview.</li> <li>Provide first and second level technical support for other colleagues and departments.</li> <li>Participate in documentation activities, training, and handover for operations departments.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Computer Engineering, CIS, or any related field.</li> <li>Fresh graduates or one year of experience in the IT field.</li> <li>Good knowledge of Oracle SQL, PL/SQL, and database design.</li> <li>Very good programming skills and knowledge of programming languages such as C, C++, Java, JavaScript, C#, and HTML.</li> <li>Good knowledge of web services, web servers, API deployment, and testing such as REST and SOAP.</li> <li>Basic knowledge of operating systems such as Windows, Unix, and Linux.</li> <li>Good communication and analytical skills.</li> <li>Preferred sound knowledge about fintech, ATM switch, routing, card management, and ATM machines.</li> <li>Ability to work under pressure.</li> <li>Good command of English.</li> </ul></p><p></p>

<p><h4>Job description</h4> <p><strong>Responsibilities:</strong></p> <ul> <li>Ongoing maintenance and support for the ATM switch and card management systems.</li> <li>Participate in related projects and go through the SDLC phases to create and implement new ATM and card services.</li> <li>Work closely with the business and operations departments for requirements gathering, gap analysis, and BRD reviews.</li> <li>Perform SIT and ensure received deliveries from vendors.</li> <li>Support QC and QA teams to perform test plans and simulate test cases.</li> <li>Work closely with ATM switch and CMS vendors to deploy, implement, and test new services.</li> <li>Test the integration of ATM switch and CMS interfaces and APIs with internal and external parties including local and international schemes.</li> <li>Monitor payment systems and participate in release management activities.</li> <li>Troubleshoot and investigate production issues with internal teams and follow up with vendors for closure.</li> <li>Provide technical support for ATM machines and surrounding systems, including Aptra Vision and Proview.</li> <li>Provide first and second level technical support for other colleagues and departments.</li> <li>Participate in documentation activities, training, and handover for operations departments.</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Computer Engineering, CIS, or any related field.</li> <li>Fresh graduates or one year of experience in the IT field.</li> <li>Good knowledge of Oracle SQL, PL/SQL, and database design.</li> <li>Very good programming skills and knowledge of programming languages such as C, C++, Java, JavaScript, C#, and HTML.</li> <li>Good knowledge of web services, web servers, API deployment, and testing such as REST and SOAP.</li> <li>Basic knowledge of operating systems such as Windows, Unix, and Linux.</li> <li>Good communication and analytical skills.</li> <li>Preferred sound knowledge about fintech, ATM switch, routing, card management, and ATM machines.</li> <li>Ability to work under pressure.</li> <li>Good command of English.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Description Key Responsibilities On-Ground Infrastructure Support: Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks. Ticket-Driven Workflow: Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution. User Experience Optimization: Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity. Asset Management: Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system. Operational Alignment: Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards. Technical Skills Infrastructure &amp; Networking: Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing. Ticketing &amp; SLA Management: Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance. Asset Management Systems: Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses. AI Knowledge: Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Education: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field. ITIL Foundation certification (or higher) is highly preferred / required. Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial. Experience: 2 - 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Deliver professional MBA-level training programs in business administration, management, and leadership.</p><p>Prepare and deliver high-quality training materials, presentations, case studies, exercises, and assessments.</p><p>Train participants on key business disciplines including strategy, leadership, marketing, finance, HR, operations, entrepreneurship, and business planning.</p><p>Apply real-world business cases, market examples, simulations, and practical exercises to enhance learning outcomes.</p><p>Facilitate interactive discussions, workshops, group activities, and business case analysis.</p><p>Support trainees in developing business plans, strategic plans, feasibility studies, presentations, and management reports.</p><p>Assess participant progress through assignments, presentations, practical tasks, and feedback sessions.</p><p>Customize training content based on participant background, business needs, and program objectives.</p><p>Maintain a professional learning environment that encourages critical thinking, problem-solving, leadership, and decision-making skills.</p><p>Contribute to curriculum development, course improvement, and training quality enhancement.</p><strong>Core Training Areas</strong><ul><li>Strategic Management and Business Planning</li><li>Leadership and Organizational Behavior</li><li>Marketing Management and Sales Strategy</li><li>Financial Management and Business Analysis</li><li>Human Resource Management</li><li>Operations and Process Management</li><li>Entrepreneurship and Innovation</li><li>Project Management Fundamentals</li><li>Business Communication and Presentation Skills</li><li>Corporate Governance, Ethics, and Decision-Making</li><li>Feasibility Studies and Market Analysis</li><li>Change Management and Organizational Development</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5-10 years of proven experience in business training, management education, executive training, or corporate learning.</li><li>MBA degree or relevant postgraduate qualification in Business Administration, Management, Finance, Marketing, or a related field is strongly preferred.</li><li>Strong understanding of modern business practices, corporate management, entrepreneurship, and leadership development.</li><li>Proven ability to deliver professional training to adults, professionals, managers, entrepreneurs, and corporate teams.</li><li>Excellent presentation, communication, facilitation, and public speaking skills.</li><li>Ability to simplify complex business concepts and connect them to practical workplace scenarios.</li><li>Strong experience in preparing business training materials, case studies, assessments, and practical assignments.</li><li>Ability to work onsite in Irbid, Jordan.</li><li>Previous experience as a university lecturer, corporate trainer, business consultant, executive coach, or management professional.</li><li>Experience delivering training for companies, training centers, universities, incubators, or entrepreneurship programs.</li><li>Professional certifications in business, leadership, project management, training, or coaching are an advantage.</li><li>Experience in designing MBA-style short courses, executive education programs, or professional development programs.</li><li>Ability to deliver training in English and/or Arabic.</li></ul><strong>Skills</strong><ul><li>Strategic thinking</li><li>Business analysis</li><li>Leadership development</li><li>Adult learning and facilitation</li><li>Professional communication</li><li>Problem-solving and decision-making</li><li>Curriculum development</li><li>Case-study-based teaching</li><li>Coaching and mentoring</li><li>Training quality management</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Careem is building the Everything App for the greater Middle East making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan. We re now entering our next chapter one powered by AI. We re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it s streamlining operations, enhancing customer experience, or reimagining internal systems we want people who can make Careem work smarter and move faster.</p><p>About the Role</p><p>Careem is looking for a sharp, execution-focused Marketing Executive to join our Vertical Marketing team in Amman. At L7, you are an emerging marketing professional who brings energy, curiosity, and a strong bias for action. You will work closely with senior marketers to plan and execute campaigns that drive awareness, acquisition, and engagement across Careem's key verticals. This role sits at the intersection of brand, performance, and local market insight. You will be the boots-on-the-ground champion for vertical marketing in Jordan, translating regional strategies into locally resonant campaigns that move the needle.</p><p>What You'll Do</p><ul><li>Campaign Execution:Support the end-to-end execution of vertical marketing campaigns across digital, OOH, and in-app channels in the Jordanian market.</li><li>Vertical Growth:Partner with the Rides, Food, and Grocery vertical teams to develop and roll out go-to-market plans, seasonal activations, and promotional campaigns.</li><li>Content &amp; Localisation: Brief creative teams and agencies on campaign assets; ensure all content is culturally relevant, on-brand, and optimise for the local audience.</li><li>Performance Tracking:Monitor campaign KPIs (impressions, CTR, conversion,GMV uplift), compile performance reports, and surface actionable insights to the team.</li><li>Cross-functional Collaboration:Work closely with Growth, Product, Operations, and City teams to align marketing initiatives with business priorities.</li><li>Vendor &amp; Agency Management:Coordinate with media agencies, OOH vendors, and local partners to ensure timely and quality delivery of campaign materials.</li><li>Market Intelligence:Track competitor activity, local consumer trends, and vertical-specific insights to inform campaign strategy.</li><li>Budget Support:Assist in tracking campaign spend against allocated budgets and flag variances proactively.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>3 5 years of marketing experience, ideally within a consumer-facing brand, tech startup, or agency environment.</li><li>Solid understanding of integrated marketing digital, social, OOH, and in-app.</li><li>Proven ability to execute campaigns end-to-end with attention to detail and strong project management skills.</li><li>Comfortable working with data and dashboards able to read performance metrics and translate them into clear recommendations.</li><li>Strong written and verbal communication skills in both Arabic and English.</li><li>Ability to manage multiple works treams simultaneously in a fast-paced, ambiguous environment.</li><li>A collaborative mindset with the ability to work effectively across functions and levels.</li><li>Bachelor's degree in Marketing, Business, Communications, or a related field.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<br>CANDIDATE PROFILE<br>Education and Experience<br>• High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<br>CORE WORK ACTIVITIES<br>Leading Kitchen Operations for Property<br>• Leads kitchen management team.<br>• Provides direction for all day-to-day operations.<br>• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serving as a role model to demonstrate appropriate behaviors.<br>• Ensures property policies are administered fairly and consistently.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Supervises and coordinates activities of cooks and workers engaged in food preparation.<br>• Demonstrate new cooking techniques and equipment to staff.<br>Setting and Maintaining Goals for Culinary Function and Activities<br>• Develops and implements guidelines and control procedures for purchasing and receiving areas.<br>• Establishes goals including performance goals, budget goals, team goals, etc.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Manages department controllable expenses including food cost, supplies, uniforms and equipment.<br>• Participates in the budgeting process for areas of responsibility.<br>• Knows and implements the brand's safety standards.<br>Ensuring Culinary Standards and Responsibilities are Met<br>• Provides direction for menu development.<br>• Monitors the quality of raw and cooked food products to ensure that standards are met.<br>• Determines how food should be presented, and create decorative food displays.<br>• Recognizes superior quality products, presentations and flavor.<br>• Ensures compliance with food handling and sanitation standards.<br>• Follows proper handling and right temperature of all food products.<br>• Ensures employees maintain required food handling and sanitation certifications.<br>• Maintains purchasing, receiving and food storage standards.<br>• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<br>Ensuring Exceptional Customer Service<br>• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Interacts with guests to obtain feedback on product quality and service levels.<br>• Responds to and handles guest problems and complaints.<br>• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>Managing and Conducting Human Resource Activities<br>• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.<br>• Ensures employees are treated fairly and equitably.<br>• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.<br>• Administers the performance appraisal process for direct report managers.<br>• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.<br>• Observes service behaviors of employees and provides feedback to individuals and or managers.<br>• Manages employee progressive discipline procedures for areas of responsibility.<br>• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>Additional Responsibilities&nbsp;<br>• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced sous chef with a strong background in authentic Peruvian cuisine to support the kitchen operations and ensure the consistent delivery of high-quality dishes. The ideal candidate should possess extensive knowledge of Peruvian ingredients, cooking techniques, and culinary traditions, while maintaining the highest standards of food quality, hygiene, and team leadership.</p> <ul> <li>Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues</li> <li>Ensure the consistency in the preparation of all food items for a la carte and/or buffet menus according to hotel recipes and standards</li> <li>Conduct daily shift briefings to kitchen colleagues</li> <li>Ensure all kitchen colleagues are aware of standards and expectations</li> <li>Liaise daily with outlet managers to keep open lines of communication regarding guest feedback</li> <li>Maintain and enhance the food products through creative menu development and presentation</li> <li>Have full knowledge of all menu items, daily features and promotions</li> <li>Actively interact with guests at tables</li> <li>Balance operational, administrative and colleague needs</li> <li>Ensure proper staffing and scheduling in accordance with productivity guidelines</li> <li>Ensure the cleanliness and maintenance of all work areas, utensils, and equipment</li> <li>Follow kitchen policies, procedures and service standards</li> <li>Follow all safety and sanitation policies when handling food and beverage</li> <li>Other duties as assigned</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English; additional languages are a plus</li> </ul></p><p></p>

<h4 ><strong >Job Title:&nbsp; Clinical Focal Point FSR # 810&nbsp;</strong></h4> <div class="ltr description_div" > <p ><strong >Location: Roving Camps</strong></p> <p ><strong >JOB SUMMARY:</strong></p> <div class="OutlineElement Ltr SCXW256161845 BCX8" > <p class="Paragraph SCXW256161845 BCX8" ><span class="TextRun SCXW256161845 BCX8" lang="EN-US" >The International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, the International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitate devastated health care systems and help bring them back to self-reliance. The clinic focal point at International Medical Corps leads and supervises a multidisciplinary team, encompassing both Mental Health and Psychosocial Support (MHPSS) and Child Protection Case Managers. This role integrates a biopsychosocial, multidisciplinary, and community-based approach, ensuring comprehensive and effective service delivery. The case manager’s focal point is responsible for providing leadership and guidance to the team, promoting quality outcomes in both MHPSS and child protection case management. This includes overseeing the provision of mental health case management and other relevant services for individuals with MHPSS needs, as well as ensuring that Child Protection Case Managers conduct comprehensive assessments, planning, implementation, coordination, monitoring, and evaluation of individual children's needs.</span></p> <p class="Paragraph SCXW256161845 BCX8" >&nbsp;</p> <p class="Paragraph SCXW256161845 BCX8" >&nbsp;</p> <div class="OutlineElement Ltr SCXW78054859 BCX8" > <p class="Paragraph SCXW78054859 BCX8" ><strong><span class="TextRun SCXW78054859 BCX8" lang="EN-US" >MAIN TASKS AND RESPONSABILITIES</span></strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><span><span>We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.</span></span></span></p><br><br><p><span><span><span>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.</span></span></span></p><br><br><p><span><span><span><b>We connect. We inspire.</b></span></span></span></p><br><br><span>Role Purpose</span><p>The <strong>B2O Delivery Coordinator</strong> is responsible for coordinating and overseeing the operational delivery of examination services to institutional clients (B2O), ensuring services are delivered accurately, efficiently, and in compliance with British Council policies and awarding body regulations.</p><br><br><p>Working in partnership with the <strong>B2O Account Support Officer</strong>, the role manages the operational processes that support service delivery, including registration, scheduling, billing and credit notes, payment tracking, post-exam administration, and communication with UK Examination Boards. The role may also provide operational oversight, quality assurance, and escalation management for activities delivered by centralised hub teams.</p><br><br><p>Collaborating closely with Delivery, Planning &amp; Registration, Workforce Resourcing, Finance, and hub teams, the B2O Delivery Coordinator ensures operational readiness, service continuity, and a consistently high-quality experience for institutional clients.</p><br><br><p><span><strong>Main Accountabilities</strong></span></p><br><br><p>The <strong>B2O Delivery Coordinator</strong> is responsible for coordinating the operational delivery of examination services for institutional clients, ensuring services are delivered accurately, on time, and in full compliance with British Council policies and awarding body regulations. The role oversees key operational processes including registration, scheduling, test administration, billing, credit notes, payment tracking, post-exam activities, and communication with UK Examination Boards for university and professional exams. Working closely with internal teams and, where applicable, centralised hub teams, the role monitors operational performance, ensures service readiness, maintains accurate records, and manages escalations to support high-quality and compliant exam delivery.</p><br><br><p>Working in partnership with the B2O Account Support Officer, the B2O Delivery Coordinator provides the operational support required to deliver a seamless client experience. The role collaborates with Delivery, Planning &amp; Registration, Workforce Resourcing, Customer Service, Finance, and hub teams to ensure operational alignment, effective stakeholder communication, and business continuity. In addition, the post-holder supports financial accuracy, monitors operational risks, ensures audit readiness, promotes quality and continuous improvement, and provides guidance, training, and operational oversight to teams involved in B2O service delivery.</p><br><br><p><span><strong>Qualifications &amp; Skills</strong></span></p><br><br><p><strong>Essential</strong></p><br><br><ul><li>Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events)</li><li>Understanding of compliance, safeguarding or screening requirements</li><li>Strong process management and organisational skills</li><li>Ability to work to deadlines in a fast-paced delivery environment</li><li>Experience supervising staff or contractors.</li><li>University Degree or equivalent experience&nbsp;</li><li><strong>English Language Requirement:</strong> Strong written and spoken English skills are essential, as British Council systems, processes, and global operations are conducted in English.</li></ul>&nbsp;<br><strong>Desirable</strong><br><ul><li>Knowledge of Teaching or Exams operations</li><li>Experience working with shared services / outsourced delivery teams</li><li>Experience with financial workflow support such as billing or payment tracking.&nbsp;</li><li>Lean Six Sigma qualification.</li></ul>&nbsp;<br><span><strong>Important Information</strong></span><br><ul><li><span>Job Grade: 4/H</span></li><li><span>Job Location: Jordan - Amman</span></li><li><span>Gross Monthly Salary: <span>645 JOD</span>&nbsp;</span></li><li><span>Contract: Five Months Fixed Term Contract</span></li><li><span>Closing Date: 2 August 2026</span></li></ul>&nbsp;<br><strong><span>This role is only open for candidates who have the legal right to live and work in the job location</span></strong><br>&nbsp;<br>&nbsp;<br><p><span><span><span>A connected and trusted UK in a more connected and trusted world.</span></span></span></p><br><br><p><span><span><span><b>Equality, Diversity and Inclusion Statement</b></span></span></span></p><br><br><p><span><span><span>We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.</span></span></span></p><br><br><br><p><span><span><span><b>Safeguarding Statement</b></span></span></span></p><br><br><p><span><span><span>The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.</span></span></span></p><br><br><p><span><span><span>If you experience any difficulties with submitting your application, please email <u>askhr@britishcouncil.org</u></span></span></span></p><br><br><br> </div>

<p>We believe it s our people who create memorable experiences for our guests. Our current Team Leader has just been promoted, so we re looking for the next passionate leader to join our Front Office team! If you love creating great guest experiences, enjoy leading a team and want to grow your career, this could be your opportunity.</p><p>Your job will include but not limited to:</p><ul><li>Looking after the guests and ensuring they have an incredible experience with us</li><li>Coaching &amp; Training the Team members</li><li>Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.</li><li>Supervise and support of the Front Office team.</li><li>Handling any guest complaints.</li><li>Direct daily front office operations.</li><li>Supervise front talent and help out with accounting problems.</li><li>Ensure department policies and procedures are understood by all employees and observed in tasks performed.</li><li>Perform any other duties as directed by the Front Office Management.</li></ul><p>What s in it for you:</p><ul><li>Employee discounted rates in Accor worldwide</li><li>Learning programs through our Academies</li><li>Opportunity to develop your talent and grow within your property and across the world!</li></ul><p>What you will be doing:</p><ul><li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li><li>Take initiative to add a personalized experience</li><li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</li></ul><p><strong>Desired Candidate Profile</strong></p><p>A University Degree in Hospitality</p><p>6-12 months experience in front office operations in hotels in a supervisory level (preferably within Accor group)</p><p>Motivated Team Player</p><p>Proactive</p><p>Takes Initiative</p><p>Organisational Skills</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Assists department head in managing budget, capital expenditures, preventative maintenance and energy conservation. Accountable for maintaining the building and grounds with particular attention towards safety, security and asset protection. Assigns, tracks and follows up on status of work assigned to staff and contractors. Helps to increase guest and employee satisfaction through effective communications and training.</p><p>CORE WORK ACTIVIITES Supporting management of Property Operations Supervises distribution of repair work orders. Ensures property policies are administered fairly and consistently. Assists in effectively planning, scheduling and evaluating preventative maintenance programs. Establishes and maintains open, collaborative relationships with employees. Monitors timeliness and quality of completion of repair work orders. Supervises Engineering and related areas in absence of the Director of Engineering. Assists in managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment, electrical and life safety systems. Ensures that regular on-going communication occurs with employees in order to create awareness of business objectives, communicate expectations and recognize performance. Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. Selects and order or purchase new equipment, supplies, and furnishings. Supervises the day to day operations of Engineering and related departments. Maintaining Property Standards Inspect and evaluate the physical condition of facilities in order to determine the type of work required. Maintains accurate logs and records as required. Operates generators and fire pumps as necessary. Provides emergency response services 24/7. Repairs equipment (e.g., refrigeration, laundry) as necessary. Ensures all employees have the proper supplies, equipment and uniforms. Ensuring Exceptional Customer Service Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Sets a positive example for guest relations. Conducting Human Resources Activities Helps train employees in safety procedures. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Communicates performance expectations in accordance with job descriptions for each position. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Participates in the employee performance appraisal process, providing feedback as needed. Uses all available on the job training tools for employees. Solicits employee feedback. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li><li>OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Maqsam: Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience.<br> Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.<br> Your Opportunity: We are seeking a Backend Software Engineer to join our innovative team at Maqsam.<br> This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment.<br> You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.<br> In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.<br> Your Top Responsibilities: Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.<br> Debug and troubleshoot complex software issues in a high-availability environment.<br> Optimize system performance through rigorous testing and code refinement.<br> Collaborate with cross-functional teams to integrate new technologies and frameworks.<br> Conduct code reviews to ensure code quality and implementation of best practices.<br> Document development processes, code changes, and other critical information accurately.<br> Participate in the design and architecture decisions of our internal systems and databases.<br> Support junior software engineers and participate in ramping up new joiners.<br> What We Expect from You Experience with backend or full-stack web development is a MUST , focusing on scalable and robust system design.<br> Proven ability in writing high-quality, readable, and scalable code.<br> Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.<br> Experience with relational databases and their integration into systems.<br> Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.<br> Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.<br> Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.<br> Additional Information: 3-5 years of experience in backend or full-stack web development.<br> Excellent problem-solving and analytical skills.<br> Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.<br> A commitment to continuous professional development and eagerness to learn new technologies.<br> A degree in Computer Science, Engineering, or a related field is preferred.<br> Experience in mobile development is a plus.<br> Experience working on VoIP-related projects is a plus.<br> Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.<br>js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.<br> What We Provide: Join a world-class team at Maqsam, where your growth is our priority.<br> Here’s what you can expect: A Collaborative and Friendly Environment.<br> Personal and Professional Growth: Opportunities to learn and become a world-class professional.<br> Fair Compensation: We value your contribution.<br> Transparency: A culture that thrives on open communication.<br> Benefits: First-class health insurance, and more.<br> Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.<br> Ready to join Maqsam's team?<br> Apply now!</span> </div>

<p><h4>About Maqsam:</h4> <p>Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p> <h4>Your opportunity:</h4> <p>We are seeking a backend software engineer to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.</p> <p>In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.</p> <h4>Your top responsibilities:</h4> <ul> <li>Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.</li> <li>Debug and troubleshoot complex software issues in a high-availability environment.</li> <li>Optimize system performance through rigorous testing and code refinement.</li> <li>Collaborate with cross-functional teams to integrate new technologies and frameworks.</li> <li>Conduct code reviews to ensure code quality and implementation of best practices.</li> <li>Document development processes, code changes, and other critical information accurately.</li> <li>Participate in the design and architecture decisions of our internal systems and databases.</li> <li>Support junior software engineers and participate in ramping up new joiners.</li> </ul> <h4>What we expect from you:</h4> <ul> <li>Experience with backend or full-stack web development is a must, focusing on scalable and robust system design.</li> <li>Proven ability in writing high-quality, readable, and scalable code.</li> <li>Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.</li> <li>Experience with relational databases and their integration into systems.</li> <li>Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.</li> <li>Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.</li> <li>Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.</li> </ul> <h4>Additional information:</h4> <ul> <li>3-5 years of experience in backend or full-stack web development.</li> <li>Excellent problem-solving and analytical skills.</li> <li>Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.</li> <li>A commitment to continuous professional development and eagerness to learn new technologies.</li> <li>A degree in computer science, engineering, or a related field is preferred.</li> <li>Experience in mobile development is a plus.</li> <li>Experience working on VoIP-related projects is a plus.</li> <li>Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.</li> </ul> <h4>What we provide:</h4> <ul> <li>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</li> <li>A collaborative and friendly environment.</li> <li>Personal and professional growth: opportunities to learn and become a world-class professional.</li> <li>Fair compensation: we value your contribution.</li> <li>Transparency: a culture that thrives on open communication.</li> <li>Benefits: first-class health insurance, and more.</li> <li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li> </ul></p><p></p>

<p><h4>About Maqsam:</h4> <p>Maqsam is the leading Arabic AI-powered contact center solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic call transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.</p> <h4>Your opportunity:</h4> <p>We are seeking a backend software engineer to join our innovative team at Maqsam. This role is ideal for those eager to develop their technical skills in a dynamic SaaS environment. You will participate in various stages of software development, from design to deployment, making significant contributions to our cutting-edge contact center solutions.</p> <p>In this role, you'll work closely with tech leads, senior engineers, and operations managers, gaining crucial industry experience and contributing to projects that enhance user experiences and broaden our product’s capabilities.</p> <h4>Your top responsibilities:</h4> <ul> <li>Translate business requirements into well-defined technical solutions and implement them to achieve the desired functionality.</li> <li>Debug and troubleshoot complex software issues in a high-availability environment.</li> <li>Optimize system performance through rigorous testing and code refinement.</li> <li>Collaborate with cross-functional teams to integrate new technologies and frameworks.</li> <li>Conduct code reviews to ensure code quality and implementation of best practices.</li> <li>Document development processes, code changes, and other critical information accurately.</li> <li>Participate in the design and architecture decisions of our internal systems and databases.</li> <li>Support junior software engineers and participate in ramping up new joiners.</li> </ul> <h4>What we expect from you:</h4> <ul> <li>Experience with backend or full-stack web development is a must, focusing on scalable and robust system design.</li> <li>Proven ability in writing high-quality, readable, and scalable code.</li> <li>Strong skills in debugging complex systems, with the ability to analyze and resolve challenging technical issues.</li> <li>Experience with relational databases and their integration into systems.</li> <li>Solid foundation in computer science, with strong competencies in data structures, algorithms, and software design optimized for scalable systems.</li> <li>Ability to work in a fast-paced, team-oriented environment and to contribute to the team with innovative solutions.</li> <li>Proven ability to learn new technologies and explore new concepts and frameworks quickly and effectively.</li> </ul> <h4>Additional information:</h4> <ul> <li>3-5 years of experience in backend or full-stack web development.</li> <li>Excellent problem-solving and analytical skills.</li> <li>Strong communication skills, capable of effectively articulating technical challenges and solutions to both technical and non-technical team members.</li> <li>A commitment to continuous professional development and eagerness to learn new technologies.</li> <li>A degree in computer science, engineering, or a related field is preferred.</li> <li>Experience in mobile development is a plus.</li> <li>Experience working on VoIP-related projects is a plus.</li> <li>Experience with Ruby on Rails or any similar web framework, JavaScript, Vue.js or a comparable frontend framework, and PostgreSQL or other relational databases is a strong plus.</li> </ul> <h4>What we provide:</h4> <ul> <li>Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:</li> <li>A collaborative and friendly environment.</li> <li>Personal and professional growth: opportunities to learn and become a world-class professional.</li> <li>Fair compensation: we value your contribution.</li> <li>Transparency: a culture that thrives on open communication.</li> <li>Benefits: first-class health insurance, and more.</li> <li>Part of something big: work with seasoned professionals and be proud of being part of the exciting world of SaaS business.</li> </ul></p><p></p>

<p><b ><span >SCOPE OF WORK</span></b></p> <table align="left" border="1" cellpadding="0" cellspacing="0" width="504"> <tbody> <tr> <td > <p><strong>Proposed Personnel</strong></p> </td> <td > <p>TBD</p> </td> </tr> <tr> <td > <p><strong>Position</strong></p> </td> <td > <p>IT Officer (G5)</p> </td> </tr> <tr> <td > <p><strong>Maximum Level of Effort</strong></p> </td> <td > <p>Full-time LTTA</p> </td> </tr> <tr> <td > <p><strong>Base of Operations</strong></p> </td> <td > <p>Amman, Jordan</p> </td> </tr> <tr> <td > <p><strong>position reports to</strong></p> </td> <td > <p>Systems Strengthening &amp; Implementation Lead</p> </td> </tr> </tbody> </table> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>&nbsp;</p> <p><strong>Projects Background:</strong></p> <p >The Jordan Himaya Activity aims to enhance the availability and quality of essential services and protection for survivors of domestic and sexual violence in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies.</p> <p >&nbsp;</p> <ol> <li value="2"><strong>Position Description:</strong></li> </ol> <p >The IT Officer will provide on-site technical support for the deployment of an automated case management system across multiple locations and entities in Amman and compliance with national policies and standardized procedures. Technical support will include staff training, technical assistance, and on-job support. In addition,&nbsp; s/he will provide first-level technical support for the Himaya project. Responsibilities include installation, troubleshooting, maintenance of hardware/software, and coordination with external service providers. The IT Officer will formally be under the supervision under the supervision of Systems Strengthening &amp; Implementation Lead and, with technical guidance from DAI’s home office IT team and the Office of Information and Management Technology (OIMT) and the director of Finance and Operations.</p> <p><strong>Key Duties and Responsibilities:</strong></p> <p ><strong>A. Case Management System Deployment:</strong></p> <ul> <li>Provide on-site technical support for the deployment of the DSV Case Tracking System across various locations in Amman.</li> <li>Troubleshoot technical issues and adapt the system to local needs.</li> <li>Train staff (e.g., case managers, social workers) on system use, data entry, reporting tools, and security protocols.</li> <li>Provide on-the-job technical assistance and monitor system usage.</li> <li>Collect feedback, identify challenges, and recommend improvements.</li> <li>Ensure adherence to data security, confidentiality, and best practices.</li> <li>Support data entry and generate regular progress reports.</li> </ul> <p ><strong>B. Support for IT Systems and User Support:</strong></p> <ul> <li>Maintain IT infrastructure (computers, printers, network equipment).</li> <li>Perform preventive maintenance.</li> <li>Handle setup and imaging of new machines.</li> <li>Monitor system performance and conduct routine troubleshooting.</li> <li>Support data backups and antivirus updates.</li> <li>Address LAN and internet connectivity issues.</li> <li>Provide end-user support for hardware, software, and applications.</li> <li>Manage user accounts and permissions (e.g., TAMIS access).</li> </ul> <p ><strong>C. Support for Network, Security, and Inventory:</strong></p> <ul> <li>Maintain network security protocols and ensure compliance with DAI standards.</li> <li>Assist in configuring and maintaining network components.</li> <li>Support market research and procurement of IT equipment.</li> <li>Maintain accurate inventory and assist with annual IT audits.</li> </ul> <p ><strong>D. Communication and Coordination:</strong></p> <ul> <li>Liaise with OIMT and local service providers to resolve issues and propose improvements.</li> <li>Report major incidents and contribute to IT status updates.</li> </ul> <p ><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s degree in IT, Computer Science, or related field; IT certifications are a plus.</li> <li>2–3 years of relevant IT experience; experience with donor-funded programs preferred.</li> <li>Experience in electronic case management systems is preferred.</li> <li>Proven ability to work in multiple locations and adapt to different organizational environments.</li> <li>Proficiency in maintaining and troubleshooting computer systems, networks, and software.</li> <li>Familiarity with Windows environments and basic network configuration.</li> <li>Strong communication, organizational, and customer service skills.</li> <li>Fluency in Arabic; working knowledge of English preferred.</li> </ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Main Purpose</strong><br>• Foster a lasting culture of patient safety and continuous improvement, ensuring these val-ues are internalized at all levels of the organization.<br>• Anchor quality governance into RSH's institutional structures and leadership practices until it operates independently of this position.<br>• Transfer quality management expertise to national staff through structured capacity-building, coaching, and a phased handover of responsibilities.<br>• Ensure the continuity and coherence of the quality and risk management strategy, in alignment with MSF policies and institutional orientations (internal control, safeguarding, protection) and RSH operational priorities.</p><p><strong>Context</strong><br>• Reconstructive Surgery Hospital average of 550 admissions per year<br>• Over 1000 surgeries annually,<br>• 56 surgical beds and 126 rehabilitation beds,<br>• 2 OTs for orthopedic, maxillo-facial and plastic surgeries,<br>• OPD with in average 550 consultations / month<br>• Physiotherapy and mental health and psychosocial departments, and a micro laboratory within the hospital</p><p><strong>Specific Responsibilities</strong></p><p><strong>Patient safety culture and patient centered approach</strong><br>• Sustain and reinforce a culture of continuous improvement and patient safety, ensuring these values are internalized by staff at all levels.<br>• Embed the Patient-Centered Approach into daily operations and institutional routines, in alignment with MSF quality of care policy and international standards.<br>• Act as an active member of the PCA Committee with the hospital director, progressively enabling national members to lead its agenda.<br>• Oversee patient feedback and complaint mechanisms (satisfaction surveys, patient interviews, complaints), supporting national staff to manage these independently.<br>• Ensure the risk management system (adverse event reporting, MMR/case reviews, corrective action monitoring) operates continuously<br>• Capitalize on RSH's quality journey to contribute to MSF's broader institutional learning and support potential replication in other missions.</p><p><strong>Quality and risk management governance and environment</strong><br>• Work with hospital leadership to anchor quality governance into day-to-day operations<br>• Maintain and update the documentation management system (protocols, procedures, guidelines), with national staff progressively managing routine maintenance.<br>• Support mission leadership in mapping, harmonizing, and centralizing cross-cutting institutional frameworks (safeguarding, internal control, protection) to make them actionable, eliminate duplication, and ensure coherent integration with the quality and risk management system.<br>• Establish clear communication channels to disseminate information on quality initiatives, achievements, and areas requiring attention, fostering a transparent and accountable environment.<br>• Liaise with MSF referents and partners when required<br>• Participate in weekly management meetings as a member of RSH's coordination team.<br>• Upon request, present the quality approach and support other missions in replicating RSH's experience.</p><p><strong>Capacity building and staff empowerment</strong><br>• Conduct a training needs assessment across RSH departments, identifying gaps in quality tools, project management methods, and risk management processes.<br>• Design and implement a capacity-building curriculum tailored to different staff profiles (healthcare providers, clinical leads, managers), covering: quality improvement methodologies (PDCA, root cause analysis, audit cycles), project management fundamentals, documentation and protocol management, risk identification, indicator monitoring, facilitation and communication techniques.<br>• Deliver hands-on training sessions, workshops, and practical coaching, prioritizing learning-by-doing over theoretical instruction.<br>• Mentor and coach healthcare providers and managers individually, progressively stepping back from direct execution toward facilitation and oversight.<br>• Establish progressive autonomy milestones with defined timelines and competency validation criteria, aligned with the project roadmap.<br>• Co-develop with hospital leadership and HQ a phased transition roadmap with clear milestones, timelines, and responsibility transfers; regularly assess progress and adjust accordingly.<br>• Document training activities, participation, and competency assessments to track progress toward team ownership objectives.<br>• Engage in continuous learning and incorporate relevant advancements into the hospital's quality framework.</p><p><strong>Additional Activities</strong>:<br>• Supervise and progressively delegate the coordination of the protocol library and annual action plan monitoring to the medical secretary.<br>• Monitor qualitative indicators and provide methodological support for audits, with decreasing direct involvement over time.<br>• Provide methodological and project management support for improvement initiatives on patient pathways and care organisation efficiency.<br>• Ensure monitoring frameworks and indicators are understood and used autonomously by relevant staff.</p><p>Working hours: Office hours<br>Position based in Amman s Reconstructive Surgery Hospital</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Education</strong>:<br>• Degree in quality management<br>• or degree in nursing plus experience in quality management.</p><p><strong>Experience</strong>:<br>• Desirable: 5-years experience in quality management in hospital setting.<br>• Having worked in MSF or other NGO s and in developing countries is a plus.</p><p><strong>Languages</strong><br>Mission language (English) essential, local language (Arabic) desirable.</p><p><strong>Competencies</strong><br>• Training design and facilitation<br>• Project management<br>• Leadership<br>• Result-oriented<br>• curiosity<br>• Teamwork.<br>• Ability to federate<br>• Facilitation skills<br>• Listening capacity</p><p></p></section>