Operation Manager Jobs - Amman Jordan
1397 Jobs Found
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Managing Day-to-Day Operations</strong> </p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> </p>
<p> <strong>Leading Food and Beverage Team</strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Ensures staff understands local, state and Federal liquor laws.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Establishes guidelines so employees understand expectations and parameters.</p>
<p> Monitors alcohol beverage service in compliance with local laws.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Handles guest problems and complaints.</p>
<p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p>
<p> Ensures corrective action is taken to continuously improve service results.</p>
<p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p>
<p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p>
<p> Ensures employees receive on-going training to understand guest expectations.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Strives to improve service performance.</p>
<p> Ensures recognition is taking place across areas of responsibility.</p>
<p> </p>
<p> <strong>Additional Responsibilities</strong> </p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Assists servers and hosts on the floor during meal periods and high demand times.</p>
<p> Recognizes good quality products and presentations.</p>
<p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p>
<p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p>
<p> </p>
</div>
<div>
</div>
<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p></div></section>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Scope The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager. Main Duties and Responsibilities • Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team • Develop and deliver accurate sales forecasts and targets in line with business objectives • Lead the vendors relations in alignment with the company s management and strategy • Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities • Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities • Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers • Oversee the entire sales cycle from quotation to collection • Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly • Ensure a proper storage, tracking and control of inventory through an accurate stock management system • Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability • Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers needs • Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary • Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization • Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Electrical, Mechanical, Computer Science or relevant fields.</li><li>At least 7 years of relevant experience in Data Center Passive Infrastructure Business (Power Cooling, etc.,)</li></ul><p></p></section>
toto
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A leading company in Jordan (Retail / Electronics) Jordan Retail/Electronics, Our client, A leading company in Jordan (Retail / Electronics), is looking for Marketing Manager to be based in Amman Jordan and reports to CEO The Marketing Manager for Retail, Omnichannel & Digital Marketing is a critical leadership role responsible for developing and executing integrated marketing strategies that drive sales, enhance brand presence, and create a seamless customer experience across physical retail stores and all digital platforms. This role requires a dynamic individual with a strong understanding of the consumer electronics landscape, retail operations, and digital marketing ecosystems, with the ability to translate brand strategy into compelling in-store, online, and performance-driven marketing initiatives. The manager will be a key driver in increasing foot traffic, online engagement, customer acquisition, and ensuring a cohesive omnichannel brand message. Interested candidates who meet the criteria can apply by forwarding their CVs directly to the below email address and put in the subject (Marketing Manager - Retail /Electronics- Jordan)</p><p>Responsibilities:</p><ul><li>Developing and executing comprehensive retail and digital marketing strategies designed to increase store traffic, online visibility, and sales conversion across all channels.</li><li>Planning and implementing local store marketing campaigns, managing in-store promotions, and overseeing the creation of engaging visual merchandising and product display concepts for new electronics and gadgets.</li><li>Leading digital marketing initiatives including paid media, social media marketing, email marketing, SEO/SEM, geo-targeted campaigns, and performance marketing to drive both online sales and offline store visits.</li><li>Ensuring a unified and exceptional customer journey across physical and digital touchpoints, aligning messaging, promotions, and brand experience across all platforms.</li><li>Collaborating closely with e-commerce, digital, and retail operations teams to ensure seamless execution of campaigns and consistent customer service standards.</li><li>Managing integrated marketing campaigns for product launches and promotions, including the development of all marketing collateral (in-store signage, brochures, digital assets, website content, and social media materials).</li><li>Analyzing sales data, digital performance metrics, customer insights, and foot traffic analytics to optimize marketing strategies, improve targeting, and maximize campaign ROI.</li><li>Managing the retail and digital marketing budgets effectively, ensuring cost efficiency, performance tracking, and measurable business impact.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Marketing or a related field.</li><li>7 10 years of marketing experience, with strong exposure to both retail and digital marketing.</li><li>Proven experience managing marketing activities for a multi-location retail chain and digital platforms.</li><li>Strong knowledge of digital marketing tools, analytics, and performance optimization techniques.</li><li>Deep understanding of the consumer electronics market and key competitors'</li></ul><p></p></section>
Confidential
Jordan - Amman
<p><h4>Job description:</h4>
<p>We are seeking a highly motivated and experienced Transformation Manager to join our Chief Strategy & Transformation Office. In this role, you will play a pivotal role in driving the successful execution of transformation initiatives, ensuring alignment with the organization's strategic vision, and fostering a culture of growth and innovation, while owning the impact of transformation initiatives on the business's profit & loss (P&L). Your responsibilities will also include developing and managing objectives and key results (OKRs) to measure the impact and success of transformation projects while embracing agile principles relevant to agile product and delivery management.</p>
<h4>Responsibilities:</h4>
<ul>
<li><strong>Spearhead strategic transformation:</strong> Orchestrate and execute strategic transformation initiatives, assuming full ownership of their success.</li>
<li><strong>Harness domain expertise:</strong> Leverage extensive line-of-business knowledge in retail, CIB, operations, and GRC to drive seamless implementation and adoption of strategic initiatives.</li>
<li><strong>Align transformation with strategic objectives:</strong> Ensure that transformation initiatives are seamlessly aligned with the organization's strategic objectives and long-term vision.</li>
<li><strong>Champion P&L ownership:</strong> Take ownership of the financial implications of transformation initiatives on the business's profit & loss (P&L), ensuring financial viability and alignment with business goals.</li>
<li><strong>Data-driven decisions:</strong> Work with data to drive informed decisions, partnering with data business partners and data stewards to ensure that transformation initiatives are data-driven and data-compliant.</li>
<li><strong>Deliver comprehensive reporting:</strong> Regularly prepare detailed reports and updates for senior management and governance committees, effectively communicating the status, progress, and achievements of transformation initiatives, including their financial impact on the P&L.</li>
<li><strong>Foster cross-functional collaboration:</strong> Collaborate effectively with diverse departments and stakeholders to ensure seamless and unified execution of transformation efforts.</li>
<li><strong>Navigate change with expertise:</strong> Devise and implement comprehensive change management strategies to facilitate smooth transitions during transformation projects.</li>
<li><strong>Optimize resource allocation:</strong> Effectively allocate and manage resources to support transformation initiatives and drive successful outcomes.</li>
<li><strong>Measure impact with robust KPIs:</strong> Establish key performance indicators (KPIs) and objectives and key results (OKRs) to accurately measure the success and impact of transformation projects.</li>
<li><strong>Embrace agile principles:</strong> Champion agile methodologies relevant to agile product management, including iterative development, customer-centricity, and continuous improvement.</li>
<li><strong>Monitor progress with vigilance:</strong> Continuously monitor the progress of transformation initiatives, proactively identifying and addressing potential issues as they arise.</li>
<li><strong>Mitigate risks proactively:</strong> Identify potential risks and challenges associated with transformation initiatives and develop effective mitigation strategies.</li>
<li><strong>Drive innovation:</strong> Collaborate closely with the Chief Strategy and Transformation Officer to identify innovative opportunities and develop strategies to drive innovation within the organization.</li>
<li><strong>Partner with EPMO:</strong> Collaborate with the Enterprise Project Management Office (EPMO) to streamline the execution of transformation initiatives.</li>
<li><strong>Execute strategic initiatives:</strong> Lead the execution of the organization's strategic initiatives, ensuring that transformation efforts align with the broader strategic goals.</li>
<li><strong>Embrace continuous improvement:</strong> Foster a culture of continuous improvement by identifying opportunities to enhance the efficiency and effectiveness of transformation efforts.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree in business, management, or a related field. Master's degree is a plus.</li>
<li>At least 10 years of experience in managing large-scale transformation projects and change initiatives.</li>
<li>Proven domain expertise (retail or corporate investment banking).</li>
<li>Strong understanding of project management methodologies and best practices.</li>
<li>Exceptional leadership and communication skills.</li>
<li>Analytical and problem-solving capabilities.</li>
<li>Ability to adapt to fast-paced and dynamic environments.</li>
<li>Change management certification is advantageous.</li>
<li>Familiarity with financial and banking sector operations is a plus.</li>
</ul>
<h4>Preferred certifications:</h4>
<ul>
<li>Agile Product Owner (CSPO)</li>
<li>Project Management Professional (PMP)</li>
<li>Change Management Certification (e.g., Prosci, ADKAR)</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Naouri Group is seeking an experienced, dynamic, and results-oriented Forwarding Manager to lead and develop its forwarding operations. This is an exciting opportunity for a logistics professional with a strong background in freight forwarding, operational excellence, customer relationship management, and team leadership.</p><p>Key Responsibilities</p><ul><li>Lead and manage all forwarding operations to ensure service excellence and operational efficiency</li><li>Develop strong relationships with customers, agents, shipping lines, airlines, and business partners</li><li>Monitor operational performance and drive continuous improvement initiatives</li><li>Ensure timely and cost-effective movement of shipments</li><li>Lead, coach, and develop a high-performing team</li><li>Ensure compliance with company policies, regulations, and industry standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 5 years of experience in freight forwarding and logistics</li><li>Strong knowledge of sea freight, air freight, customs clearance, and transportation operations</li><li>Proven leadership and people management skills</li><li>Excellent communication, negotiation, and problem-solving abilities</li><li>Fluency in Arabic and English</li></ul><p></p></section>
toto
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Develop and implement the organization s Information Security Strategy, Framework, and Roadmap. Ensure compliance with Central Bank of Jordan (CBJ) cybersecurity and information security requirements. Lead cybersecurity risk assessments, maintain risk registers, and oversee mitigation plans. Establish and maintain security policies, standards, procedures, and controls. Oversee Security Operations Center (SOC) activities, including monitoring, incident detection, response, and reporting. Manage internal and external Penetration Testing (PT) and Vulnerability Assessments (VA), including remediation tracking. Drive implementation and continuous improvement of: ISO 27001 Information Security Management System (ISMS) ISO 27701 Privacy Information Management System (PIMS) ISO 22301 Business Continuity Management System (BCMS) Align cybersecurity practices with the NIST Cybersecurity Framework (CSF) and CIS Critical Security Controls. Oversee Business Continuity and Disaster Recovery (BCP/DRP) planning, testing, and maintenance. Manage third-party security risks and ensure vendors comply with information security, privacy, and regulatory requirements. Review and validate contracts and Service Level Agreements (SLAs) to ensure alignment with cybersecurity standards. Provide regular cybersecurity and risk reporting to senior management and relevant committees.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in information security, Cybersecurity, Computer Science, Information Technology, or a related field. Minimum 8 years of experience in Information Technology, with at least 4 years in Information Security or Cybersecurity roles. Professional certification is mandatory, such as: Certified Information Security Manager (CISM) ISO 27001 Lead Implementer Strong knowledge of cybersecurity governance, risk management, and regulatory compliance frameworks. Hands-on experience implementing and maintaining ISO 27001, ISO 27701, and ISO 22301 standards. Practical understanding of NIST CSF and CIS Controls. Experience managing SOC operations, incident response, vulnerability management, and threat monitoring. Familiarity with banking systems, data protection laws, and financial-sector cybersecurity regulations. Excellent analytical, communication, leadership, and stakeholder management skills.</p><p></p></section>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The After-Sales Service Manager is responsible for overseeing all service centre operations, warranty processes, customer support activities, spare parts management, and technical service performance. The role requires strong leadership skills, good English communication abilities, and the capability to coordinate with international suppliers and manufacturers to ensure high customer satisfaction and efficient service delivery.</p><p>Key Responsibilities</p><ul><li>Manage and oversee the daily operations of the service centre.</li><li>Supervise and evaluate a team of 6 service technicians.</li><li>Handle customer complaints and escalated service cases professionally and efficiently. Always prioritising customer satisfaction.</li><li>Communicate effectively with international manufacturers and suppliers regarding technical issues, warranty claims, and product support.</li><li>Manage and follow up on RMA (Return Merchandise Authorization) requests for spare parts and defective products.</li><li>Monitor warranty repairs and ensure compliance with company and supplier policies.</li><li>Ensure timely repair and servicing of TVs, electronic appliances, and related products.</li><li>Manage spare parts inventory and coordinate ordering requirements with suppliers.</li><li>Analyse recurring product failures and provide feedback to management and manufacturers.</li><li>Establish and monitor service KPIs such as repair turnaround time, first-time fix rate, customer satisfaction, and warranty costs.</li><li>Prepare reports on service centre performance, technician productivity, warranty claims, and customer feedback.</li><li>Coordinate with sales, logistics, warehouse, and technical departments to resolve service-related issues.</li><li>Develop and implement procedures to improve service quality and operational efficiency.</li><li>Ensure adherence to company policies, safety standards, and service procedures.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Must have experience within the consumer electronics industry.</li><li>Must have managed a service centre for 3-5 years at least.</li></ul><p></p></section>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p><p>CORE WORK ACTIVITIES Taking an Entrepreneurial Approach to Driving the Restaurant Business Understands financial opportunities by surveying restaurant demand. Partners with key individuals in the local community to assess opportunities. Identifies and analyzes competitors. Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action. Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues. Leading Significant Marketing/Public Relations/Media Activities Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable. Supports on-site/off-site public relations opportunities to promote the restaurant. Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies. Serves as the primary point of contact for restaurant events. Participates in local networking activities, which are often off-property, in support of the restaurant. Managing Day-to-Day Restaurant Operations Supervises and manages employees. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Conducts daily "taste panels" to educate, drive sales and create sales goals. Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc. Monitors compliance with all applicable laws and regulations. Monitors adherence to liquor control policies and procedures. Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear. Monitors alcohol beverage service for compliance with local laws. Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards. Assists servers and hosts on the floor during meal periods and high demand times. Advocates sound financial/business decision making. Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. Fostering an Environment that Creates Exciting and Memorable Guest Experiences Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants.. Addresses guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Verifies corrective action is taken to continuously improve service results. Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return). Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing and Conducting Human Resource and Talent Management Activities Actively participates in the hiring process to identify the right talent to support the outlet's concept. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Facilitates the fair and equal treatment of employees. Strives to improve employee retention. Monitors employee attendance of on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>About Syarah</strong><br>
Syarah is one of the leading automotive e-commerce platforms in Saudi Arabia, transforming the way people buy, sell, finance, and own vehicles. Through technology, data, and innovative financial solutions, Syarah delivers a seamless customer experience while building scalable systems that support rapid business growth across sales, operations, finance, and customer engagement.</p>
<p><strong>About the role</strong><br>
We are looking for an experienced Engineering Manager – ERP & CRM to lead the development, strategy, and delivery of the systems that power Syarah's core business operations. In this role, you will manage a team of backend engineers, drive the technical direction of our ERPNext/Frappe and CRM platforms, and ensure reliable, scalable solutions that support sales, finance, inventory, and customer operations.</p>
<p>This is both a technical and people leadership role. You will be responsible for setting team goals and OKRs, mentoring engineers, managing performance, and partnering closely with business stakeholders to translate company objectives into impactful engineering outcomes. The ideal candidate combines strong engineering expertise with a proven ability to build and lead high-performing teams in a fast-paced environment.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Lead, manage, and grow a team of backend engineers working across Python (Frappe/ERPNext) and PHP, owning team structure, hiring, and onboarding.</li>
<li>Own the strategy, roadmap, and delivery of Syarah’s ERP and CRM platforms, the systems that run sales, finance, inventory, operations, and customer engagement.</li>
<li>Set clear team and individual goals through OKRs, aligning day-to-day engineering execution with broader company objectives and tracking measurable outcomes.</li>
<li>Run performance management end to end, including regular 1:1s, structured feedback, performance reviews, growth plans, and recognition.</li>
<li>Mentor and develop engineers at every level, deepening technical skills, ownership, and a culture of accountability and continuous improvement.</li>
<li>Translate company goals into a clear engineering roadmap, and be accountable for the team delivering against it on time and to a high standard.</li>
<li>Define and enforce engineering standards across code quality, architecture, testing, security, and documentation for ERP and CRM systems.</li>
<li>Own the technical direction of ERPNext/Frappe customizations, modules, and integrations, and of PHP-based CRM and internal business applications.</li>
<li>Lead the design and delivery of integrations connecting ERP, CRM, payments, and other operational and data systems across the business.</li>
<li>Partner with finance, operations, sales, and product stakeholders to capture requirements and translate them into well-scoped, prioritized engineering work.</li>
<li>Drive healthy delivery practices, including sprint planning, estimation, code review, CI/CD, and release management, to ship reliably and predictably.</li>
<li>Own reliability, uptime, and incident response for business-critical ERP and CRM platforms, putting in place monitoring, alerting, and on-call practices.</li>
<li>Manage technical debt, scalability, and platform evolution, balancing short-term delivery against long-term maintainability and cost.</li>
<li>Report progress, risks, trade-offs, and resourcing needs clearly to senior leadership, and represent the ERP and CRM engineering function across the company.</li>
</ul>
<h4>What we’re looking for</h4>
<ul>
<li>Proven experience managing and growing software engineering teams, with a track record of setting goals and OKRs, running performance management, and delivering against company objectives.</li>
<li>Strong hands-on background in backend engineering with Python and PHP, ideally including ERPNext/Frappe and modern PHP frameworks.</li>
<li>Solid understanding of ERP and CRM systems, business process automation, and integrations across finance, sales, and operations.</li>
<li>Experience with API design, databases, CI/CD, and cloud infrastructure, and a strong bar for code quality, security, and reliability.</li>
<li>Excellent stakeholder management and communication skills, with the ability to translate business goals into engineering execution.</li>
</ul>
<h4>Preferred experience</h4>
<ul>
<li>Hands-on experience with other major ERP systems such as SAP, Odoo, or Oracle.</li>
<li>Experience with sales lead generation and workflow automation within CRM platforms.</li>
<li>Exposure to AI and agentic AI, with an interest in applying it across ERP, CRM, and internal operations, is a strong plus.</li>
</ul>
<h4>Tech stack</h4>
<ul>
<li>Languages & frameworks: Python (Frappe/ERPNext), PHP (Laravel), SQL</li>
<li>ERP & CRM: ERPNext, CRM platforms, custom business applications</li>
<li>Databases & caching: MongoDB / MySQL, Redis</li>
<li>Integration: REST APIs, webhooks, message queues</li>
<li>DevOps & deployment: Docker, Git, CI/CD</li>
<li>Cloud & infrastructure: AWS, GCP</li>
<li>Ways of working: Agile / Scrum, OKRs, code review, performance management</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>8+ years of software engineering experience, including 3+ years in an engineering management role</li>
<li>Strong hands-on experience with Python and PHP development</li>
<li>Experience with ERPNext/Frappe or other ERP platforms (SAP, Odoo, Oracle, etc.)</li>
<li>Solid understanding of CRM systems, business process automation, and enterprise integrations</li>
<li>Proven experience leading engineering teams, setting OKRs, and managing performance and career development</li>
<li>Experience with APIs, databases, cloud infrastructure, CI/CD, and DevOps practices</li>
<li>Strong stakeholder management and communication skills</li>
<li>Experience in e-commerce, fintech, or high-growth technology environments is a plus</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>About Syarah</strong><br>
Syarah is one of the leading automotive e-commerce platforms in Saudi Arabia, transforming the way people buy, sell, finance, and own vehicles. Through technology, data, and innovative financial solutions, Syarah delivers a seamless customer experience while building scalable systems that support rapid business growth across sales, operations, finance, and customer engagement.</p>
<p><strong>About the role</strong><br>
We are looking for an experienced Engineering Manager – ERP & CRM to lead the development, strategy, and delivery of the systems that power Syarah's core business operations. In this role, you will manage a team of backend engineers, drive the technical direction of our ERPNext/Frappe and CRM platforms, and ensure reliable, scalable solutions that support sales, finance, inventory, and customer operations.</p>
<p>This is both a technical and people leadership role. You will be responsible for setting team goals and OKRs, mentoring engineers, managing performance, and partnering closely with business stakeholders to translate company objectives into impactful engineering outcomes. The ideal candidate combines strong engineering expertise with a proven ability to build and lead high-performing teams in a fast-paced environment.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Lead, manage, and grow a team of backend engineers working across Python (Frappe/ERPNext) and PHP, owning team structure, hiring, and onboarding.</li>
<li>Own the strategy, roadmap, and delivery of Syarah’s ERP and CRM platforms, the systems that run sales, finance, inventory, operations, and customer engagement.</li>
<li>Set clear team and individual goals through OKRs, aligning day-to-day engineering execution with broader company objectives and tracking measurable outcomes.</li>
<li>Run performance management end to end, including regular 1:1s, structured feedback, performance reviews, growth plans, and recognition.</li>
<li>Mentor and develop engineers at every level, deepening technical skills, ownership, and a culture of accountability and continuous improvement.</li>
<li>Translate company goals into a clear engineering roadmap, and be accountable for the team delivering against it on time and to a high standard.</li>
<li>Define and enforce engineering standards across code quality, architecture, testing, security, and documentation for ERP and CRM systems.</li>
<li>Own the technical direction of ERPNext/Frappe customizations, modules, and integrations, and of PHP-based CRM and internal business applications.</li>
<li>Lead the design and delivery of integrations connecting ERP, CRM, payments, and other operational and data systems across the business.</li>
<li>Partner with finance, operations, sales, and product stakeholders to capture requirements and translate them into well-scoped, prioritized engineering work.</li>
<li>Drive healthy delivery practices, including sprint planning, estimation, code review, CI/CD, and release management, to ship reliably and predictably.</li>
<li>Own reliability, uptime, and incident response for business-critical ERP and CRM platforms, putting in place monitoring, alerting, and on-call practices.</li>
<li>Manage technical debt, scalability, and platform evolution, balancing short-term delivery against long-term maintainability and cost.</li>
<li>Report progress, risks, trade-offs, and resourcing needs clearly to senior leadership, and represent the ERP and CRM engineering function across the company.</li>
</ul>
<h4>What we’re looking for</h4>
<ul>
<li>Proven experience managing and growing software engineering teams, with a track record of setting goals and OKRs, running performance management, and delivering against company objectives.</li>
<li>Strong hands-on background in backend engineering with Python and PHP, ideally including ERPNext/Frappe and modern PHP frameworks.</li>
<li>Solid understanding of ERP and CRM systems, business process automation, and integrations across finance, sales, and operations.</li>
<li>Experience with API design, databases, CI/CD, and cloud infrastructure, and a strong bar for code quality, security, and reliability.</li>
<li>Excellent stakeholder management and communication skills, with the ability to translate business goals into engineering execution.</li>
</ul>
<h4>Preferred experience</h4>
<ul>
<li>Hands-on experience with other major ERP systems such as SAP, Odoo, or Oracle.</li>
<li>Experience with sales lead generation and workflow automation within CRM platforms.</li>
<li>Exposure to AI and agentic AI, with an interest in applying it across ERP, CRM, and internal operations, is a strong plus.</li>
</ul>
<h4>Tech stack</h4>
<ul>
<li>Languages & frameworks: Python (Frappe/ERPNext), PHP (Laravel), SQL</li>
<li>ERP & CRM: ERPNext, CRM platforms, custom business applications</li>
<li>Databases & caching: MongoDB / MySQL, Redis</li>
<li>Integration: REST APIs, webhooks, message queues</li>
<li>DevOps & deployment: Docker, Git, CI/CD</li>
<li>Cloud & infrastructure: AWS, GCP</li>
<li>Ways of working: Agile / Scrum, OKRs, code review, performance management</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>8+ years of software engineering experience, including 3+ years in an engineering management role</li>
<li>Strong hands-on experience with Python and PHP development</li>
<li>Experience with ERPNext/Frappe or other ERP platforms (SAP, Odoo, Oracle, etc.)</li>
<li>Solid understanding of CRM systems, business process automation, and enterprise integrations</li>
<li>Proven experience leading engineering teams, setting OKRs, and managing performance and career development</li>
<li>Experience with APIs, databases, cloud infrastructure, CI/CD, and DevOps practices</li>
<li>Strong stakeholder management and communication skills</li>
<li>Experience in e-commerce, fintech, or high-growth technology environments is a plus</li>
</ul></p><p></p>
Jordan - Amman
<p>Support the daily operation of the outlet, ensuring exceptional guest service and adherence to Four Seasons standards. Lead by example by being highly visible on the floor, engaging with guests, anticipating their needs, and creating personalized dining experiences. Assist in maximizing outlet revenue through effective table management, reservation planning, and operational efficiency during peak business periods. Build lasting relationships with guests by recognizing preferences, encouraging repeat visits, and ensuring memorable experiences. Respond promptly and professionally to guest feedback, concerns, and special requests, taking ownership to achieve complete guest satisfaction. Supervise, coach, and motivate the outlet team, ensuring high standards of service, product knowledge, grooming, and professional conduct. Support the planning and execution of special events, promotions, and menu initiatives in collaboration with the culinary and beverage teams. Maintain the highest standards of cleanliness, presentation, safety, and maintenance throughout the outlet by conducting regular inspections. Assist in controlling labor costs, operating expenses, purchasing, and inventory to achieve departmental financial objectives. Monitor service quality and identify opportunities to enhance operational efficiency and the overall guest experience. Work collaboratively with Culinary, Stewarding, Housekeeping, Engineering, and other hotel departments to ensure seamless operations. Participate in daily briefings, departmental meetings, and training sessions while fostering a positive and collaborative team environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous supervisory or management experience in a luxury hotel, fine dining restaurant, or upscale Food & Beverage operation. A genuine passion for hospitality and delivering exceptional guest experiences. Strong leadership and coaching skills with the ability to motivate, develop, and inspire a diverse team. Excellent communication and interpersonal skills with the confidence to engage with guests and colleagues at all levels. Strong organizational, problem-solving, and decision-making abilities in a fast-paced environment. Financial awareness with experience supporting labor management, cost control, purchasing, and inventory. Excellent command of English; additional language skills are considered an advantage. Flexibility to work evenings, weekends, and public holidays based on operational requirements.</p>
Amideast
Jordan - Amman
<p>Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at <a href="http://www.amideast.org/">www.amideast.org</a>.</p>
<p><strong>POSITION DESCRIPTION</strong></p>
<p>Under the supervision of the Human Resources and Operations Manager, the incumbent is responsible for the management of the daily operations and procurement activities at the Office from the request to the delivery of supplies, works and services. S/he should align directly with the Amideast’s Procurement Policy. S/he plays a key role in procuring high-quality and cost-efficient supplies. Also, s/he ensures that the Office obtains quality products for competitive prices in a timely fashion and plays an integral role in ensuring the Office sticks to budgets and operates efficiently. The incumbent is responsible for the follow up on the building’s maintenance and the coordination with the related parties to ensure that the building is well-maintained. S/he oversees the providers for services including security, cleaning, catering, and so on. The incumbent supervises and monitors the work of the cleaning, and security staff along with the maintenance workers ensuring that basic facilities, such as water and heating, are well-maintained. The incumbent also backs up the HR and Operations Assistant, on need basis.</p>
<p><strong>RESPONSIBILITIES</strong><br>
<strong>Main Duties:</strong></p>
<p><u>Procurement:</u></p>
<ul>
<li>Records all details of contracts, purchase requisitions and purchase orders in the related database</li>
<li>Maintain and update the SOPs for procurement procedures at the Office which should always align with the Amideast’s Procurement Policy</li>
<li>Overseas inventory control and ordering of supplies</li>
<li>Coordinates between vendors and suppliers</li>
<li>Liaises with various businesses to determine the quality and cost of their products and services</li>
<li>Monitors businesses and products availability to pay the best price for the products and services required at the Office without sacrificing the quality or delivery times</li>
<li>Nurtures relationships with suppliers to negotiate the best prices for the products and services required at the Office</li>
<li>Identifies and researches potential new suppliers</li>
<li>Prepares the required procurement documents, review, and process purchase requisitions in line with Amideast's policies, procedures, and processes</li>
<li>Recommends vendors for award and develops preferred vendor lists</li>
<li>Monitors Office supply (inventory) levels, and reorder when appropriate</li>
<li>Supports the Finance team in distributing cheques</li>
<li>Enters the required data into Aramex application to deliver the required documents</li>
<li>Procures the services required for all Amideast’s events</li>
<li>Adds and/or removes a member to Careem account</li>
<li>Any other work-related tasks</li>
</ul>
<p><u>Facility Management</u>: (In coordination with the HR and Operations Assistant)</p>
<ul>
<li>Maintains and updates SOPs for the facility management and maintenance requests which should always align with Amideast’s Guidelines</li>
<li>Manages the presentation of the Office and coordination with the cleaning team</li>
<li>Handles catering and other related services during events</li>
<li>Acts as a focal point for maintenance requests and cleaning duties</li>
<li>Oversees building repairs and maintenance</li>
<li>Follows up on maintenance orders and ensures they are effectively handled in a timely manner</li>
<li>Communicates and coordinates frequently, accurately, and responsibly with Office staff</li>
<li>Oversees the work of the cleaning and security staff and monitors their attendance</li>
<li>Schedules the daily work for the cleaners</li>
<li>Sets up daily building rounds inspections to identify potential safety and cleaning issues, as well as any required maintenance</li>
<li>Highlights the necessities to the cleaning and security team</li>
</ul>
<p><u>Human Resources:</u> (In coordination with the HR and Operations Assistant)</p>
<ul>
<li>Screens CVs for Amideast vacancy announcements </li>
<li>Adds new employees to the medical insurance plan</li>
<li>Removes employees from the medical insurance plan</li>
</ul>
<p><strong>QUALIFICATIONS AND SKILLS</strong><br>
<strong><em>Required</em></strong></p>
<ul>
<li>A bachelor’s degree</li>
<li>A minimum of 1 year of relevant experience</li>
<li>Proficiency in English is B2 (CEFR Level Alignment) and above</li>
<li>Proficiency in Arabic (speaking and writing)</li>
<li>Ability to work within a team environment</li>
<li>Computer literacy in MS Office</li>
<li>Ability to multi-task and prioritize responsibilities</li>
<li>Excellent oral communication and interpersonal skills</li>
<li>Must possess problem-solving skills</li>
<li>Organization skills</li>
<li>Manage time efficiently</li>
<li>Able to work under pressure and meet short deadlines</li>
<li>Dependable, approachable and professional</li>
<li>Service-oriented: Actively looking for ways to help people</li>
<li>A self-starter, positive work attitude</li>
<li>Respects and exercises confidentiality</li>
</ul>
<p><strong>WORK ENVIRONMENT</strong></p>
<p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.</p>
<ul>
<li>Computer (laptop or desktop)</li>
<li>Printer/Photocopier/Scanner/Fax</li>
<li>Telephone</li>
</ul>
<p>Up to 5% business travel may be needed to support the department as needed.</p>
<p>The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<p>This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.</p>
<p>Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.</p>
<p>Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</p>
<p><strong>Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.</strong></p>
<p><strong>Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.</strong></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Place: Amman, Jordan (with travel to Palestine when possible)<br>
Starting date: 1st September 2026<br>
Duration of contract: 12 months<br>
Closing date for applications: 25th June 2026<br>
We will be reviewing applications on an ongoing basis.</p>
<p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p>
<p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p>
<p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p>
<p>Please indicate if you require any special accommodation, even at the first interview.</p>
<h4>Job context</h4>
<ol>
<li><strong>Palestine</strong><br>
Since 7 October 2023, the situation in the occupied Palestinian territory (oPt) has deteriorated sharply. Access to lifesaving services—already limited by repeated conflict, political instability, and economic hardship—has further declined. In the Gaza Strip, between 7 October 2023 and 1 January 2025, the Gaza Health Ministry reported at least 70,663 Palestinians killed and 171,139 injured as a result of ongoing hostilities, including casualties recorded after the ceasefire that came into effect on 11 October 2025.</li>
<li><strong>HI background and history</strong><br>
HI has been working in Palestine since 1996, initially supporting disability organizations and expanding in 1999 to mine action. After the 2014 Gaza crisis, its activities increasingly focused on emergency and post-emergency response, integrating physical rehabilitation, including prosthetics and orthotics for people injured by conflict and those with pre-existing disabilities.</li>
<li><strong>2026 perspectives</strong><br>
In a complex and volatile environment that is difficult to navigate and operate in, Handicap International focuses on its added value in the fields of health, armed violence reduction, education and humanitarian logistics. The Palestine program will be handed over to the Regional Division in the months to come, involving a restructuring of the program’s governance alongside the challenges of implementation, risk management, and the restructuring of departments and program resources.</li>
</ol>
<h4>Your mission</h4>
<p>Under the responsibility of the HI’s Emergency Manager, the Country Director contributes within his/her geographical area to the implementation of the mandate and the Strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the activities in the Program, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of sound management and successful functioning of the global organization.</p>
<p>In line with the current project objectives, the Country Director will lead successful program management. He/she will ensure sound monitoring of the project in line with the expected outcomes of the project.</p>
<p>The Country Director is the legal representative of the overall HI’s Palestine response internally and externally and promotes a high reputation and positive image of HI’s Palestine Program.</p>
<p>The Country Director deploys HI’s full mandate and Strategy in his/her geographical area, with operational partners, institutions and/or donors.</p>
<p>In his/her geographical area, he/she ensures compliance with his/her budget framework (including unrestricted funds) and HI policies and frameworks (safeguarding, commitment thresholds, security, human resources, risk management, etc.).</p>
<p>In his/her geographical area, he/she actively monitors and analyses context developments, to identify risks and opportunities.</p>
<h4>Responsibility 1: Management</h4>
<ul>
<li>Contributes to the development of his or her staff, creating the conditions for their commitment, professionalism, and attachment to HI.</li>
<li>Ensures compliance with the code of conduct of institutional policies, the state of mind and the expected individual and collective behaviour.</li>
<li>Understands the strategy, makes it explicit, translates it into operational objectives for his or her team, and leads the necessary changes.</li>
<li>Gives meaning to each management action.</li>
<li>Encourages inter and intra-departmental exchanges of practice.</li>
<li>Encourages innovation and risk-taking.</li>
<li>Organises the operational and partnership management of his/her team, structures the work around identified processes, steers performance and facilitates the resolution of problems.</li>
</ul>
<h4>Responsibility 2: Strategy and steering</h4>
<ul>
<li>Ensures the definition, implementation, and adaptation of the HI Strategy in the Program.</li>
<li>Is responsible for fundraising and resource planning:
<ul>
<li>Develops regular contacts with donors at field level and regularly informs the Institutional Funding teams.</li>
<li>Ensures the best allocation of resources to match Program ambitions, and plans accordingly (including support missions).</li>
</ul>
</li>
<li>Ensures the deployment and compliance with HI global frameworks, institutional policies, and standards.</li>
<li>Conducts partnership Steering Committees with his/her direct managers/counterpart: the operational partner and HI project team.</li>
<li>Ensures the design of project proposals for the continuity or expansion of the project or the development of new projects upon request.</li>
</ul>
<h4>Responsibility 3: Operational implementation</h4>
<ul>
<li>Is responsible for security management: in link with the Humanitarian Access and Security Manager and HQ specialist, develops a culture of safety and security at the Program level; ensures that security documents are developed, up-to-date and that all necessary measures are in place; ensures incident management and reporting according to HI frameworks.</li>
<li>Ensures financial control and monitoring of operations are effective in the Program: consolidation, control, and reporting of operational and organizational elements within the Program (dashboards, corrective measures, unrestricted funds consumption, etc.).</li>
<li>Ensures technical quality standards are applied in the projects of the Program and monitors the implementation of evaluations and donor audits’ recommendations.</li>
<li>With both potential opportunities and risks in mind, ensures continuous monitoring and analysis of current developments for the Program: implements analysis and monitoring of risks related to HI presence and activities; takes mitigation actions when relevant.</li>
</ul>
<h4>Responsibility 4: Representation, influence and leadership</h4>
<p>The Country Director represents the overall HI’s response internally and externally and promotes a high reputation and positive image of HI. This includes:</p>
<ul>
<li>Ensuring close coordination with Chad Country Director (especially related to fundraising activities, mutualization, response plan).</li>
<li>Ensuring authorizations to operate are secured and maintained, in compliance with the relevant country and state authorities’ requirements.</li>
<li>Employer’s representative responsibilities and compliance with local working regulations.</li>
<li>Communications on behalf of HI.</li>
<li>Representation of HI vis-à-vis local, national, traditional, political, military and diplomatic authorities and bodies.</li>
<li>Representation of HI vis-à-vis international organizations and coordination mechanisms and system.</li>
<li>Negotiation and signature of operational partnerships.</li>
<li>Developing external influence of HI (forums, operational and strategic alliances, etc.) and the external representation of the organization (events, media) in the Program’s geographical scope.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>You have at least 5 years of experience at key management positions within international organizations.</li>
<li>You have management experience in humanitarian, security and emergency programs.</li>
<li>You have strong interpersonal and intercultural skills.</li>
<li>You are able to work under high pressure and without constant supervision.</li>
<li>You have excellent organizational and coordination skills and you can transfer knowledge.</li>
<li>You have excellent communication skills and you are committed to teamwork.</li>
<li>You are able to travel and work in a tense and volatile context with strict security measures.</li>
<li>You have proven experience in negotiation with institutional donors, project writing and reporting.</li>
<li>You can manage risks and change.</li>
<li>You are fluent in English; knowledge of French and Arabic would be a plus.</li>
</ul>
<h4>Benefits</h4>
<p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p>
<ul>
<li>12 months international contract starting from 1st September 2026.</li>
<li>The international contract provides social cover adapted to your situation:</li>
<ul>
<li>Unemployment insurance benefits for EU nationals.</li>
<li>Pension scheme.</li>
<li>Medical coverage with 50% of employee contribution.</li>
<li>Repatriation insurance paid by HI.</li>
</ul>
<li>Salary from 3000 € gross/month upon experience.</li>
<li>Per diem: 640 € net/month - paid in the field.</li>
<li>Paid leaves: 25 days per year.</li>
<li>Rest and recuperation according to the level of the mission: 1 day per period.</li>
<li>Payment for travel costs (air ticket and visa) and transport of your personal effects.</li>
<li>A child allowance of 100 € per month, per child (from the second child) paid in the field.</li>
<li>Support travel costs (air ticket and visa) for accompanying dependent and health/repatriation insurance if the dependent has no income (open to couples).</li>
<li>Family package (open to families):
<ul>
<li>A child allowance of 100 € per month, per child (from the second child) paid in the field.</li>
<li>Contribution to school registration fees for children over 3 years.</li>
<li>Family-wide health coverage.</li>
<li>Payment for travel costs (air ticket and visa) and transport of your personal effects.</li>
<li>Housing: individual taken in charge by HI.</li>
</ul>
</li>
</ul></p><p></p>
toto
Jordan - Amman
<table align="left" border="0" cellpadding="0" cellspacing="0" width="705">
<tbody>
<tr>
<td >
<p></p>
</td>
<td >
<p><strong><em>Finance Manager</em></strong></p>
<p><em>Amman, Jordan</em></p>
</td>
</tr>
</tbody>
</table>
<p><strong><u>JOB DESCRIPTION </u></strong></p>
<table border="1" cellpadding="0" cellspacing="0" width="709">
<tbody>
<tr>
<td >
<p><strong>Job Title </strong></p>
</td>
<td colspan="2" >
<p><strong>Finance Manager </strong></p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Last Review Date</strong></p>
</td>
<td colspan="2" >
<p>25.06.2026</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Location</strong></p>
</td>
<td colspan="2" >
<p>Amman, Jordan, with frequent trips outside of Amman Jordan</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Reporting to</strong></p>
</td>
<td colspan="2" >
<p>Deputy Country Director (DCD) Jordan</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Overall purpose</strong></p>
</td>
<td colspan="2" >
<p>Working as an important member of a diverse team who are committed to serve the world’s most vulnerable. The Finance Manager is responsible for overseeing all financial activities of the country programme, accountability for financial integrity of the country program, strong financial management, and compliance with organisational, donor, and legal requirements. The role supports efficient operations, strengthens financial systems, and provides strategic leadership to the finance team in line with organisational values.</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p><strong>Project overview</strong></p>
</td>
<td colspan="2" >
<p>In Jordan, approximately 85% of Syrian refugees are living in host communities and informal tented settlements where they are renting accommodation and trying to survive without the level of services offered in formal camp settings. Medair is working to help support host communities and refugee families who are not living in camps through health, social protection, and psychosocial support programmes to meet essential needs of the most vulnerable.</p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td >
<p> </p>
</td>
<td colspan="2" >
<p> </p>
</td>
<td>
<p> </p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>Major objectives</strong></p>
</td>
<td colspan="2" >
<p><strong><em>%</em></strong></p>
</td>
</tr>
<tr>
<td colspan="2" >
<ol>
<li><strong>Financial Management & Reporting</strong></li>
</ol>
<ul>
<li>Ensure timely monthly closing, adhering to reporting timelines and achieve accuracy KPIs for periodic closing processes.</li>
<li>Lead end-to-end financial management of the country programme, ensuring accurate accounting, compliance with international standards, and alignment with donor and statutory requirements.</li>
<li>Oversee the preparation, analysis, and presentation of complex financial reports and management accounts to support senior decision-making.</li>
<li>Drive country programme budgeting, forecasting, and financial planning cycles; develop tools and systems to enhance budget holder accountability.</li>
<li>Manage donor grant finances, ensuring high-quality proposals, reporting, and full cost recovery through appropriate costing methodologies.</li>
<li>Lead and coordinate internal and external audits, ensuring timely responses and implementation of audit recommendations.</li>
<li>Ensure robust financial systems, controls, and accurate fund coding across complex, multi-donor funding structures.</li>
</ul>
<ol>
<li value="2"><strong>Financial Strategy, Analysis & Decision Support</strong></li>
</ol>
<ul>
<li>Provide strategic financial analysis and synthesize complex financial data to guide programme and leadership decisions.</li>
<li>Lead development and implementation of country financial strategy aligned with organisational objectives.</li>
<li>Apply advanced costing, forecasting, scenario planning, and financial modelling techniques to support planning and resource allocation.</li>
<li>Act as a key advisor to senior management on financial performance, risks, and funding scenarios.</li>
</ul>
<ol>
<li value="3"><strong>Financial Systems, Processes & Administration</strong></li>
</ol>
<ul>
<li>Lead continuous improvement of financial systems and processes across functions to enhance efficiency, transparency, and internal controls.</li>
<li>Ensure strong financial governance, compliance, and audit-ready documentation in line with organisational and donor requirements.</li>
<li>Oversee payroll, taxation compliance, cash flow management, and statutory financial obligations.</li>
<li>Ensure effective treasury and cash management, including multi-currency forecasting and liquidity planning.</li>
</ul>
<ol>
<li value="4"><strong>Leadership & People Management</strong></li>
</ol>
<ul>
<li>Design and lead the finance function structure to meet programme needs, including recruitment and workforce planning.</li>
<li>Manage, coach, and develop finance staff to build a high-performing team and strengthen technical capacity.</li>
<li>Set clear direction, drive performance management, and foster a culture aligned with organisational values and ethics.</li>
</ul>
<ol>
<li value="5"><strong>Communication & Stakeholder Engagement</strong></li>
</ol>
<ul>
<li>Present complex financial information clearly to senior leadership, non-finance stakeholders, donors, and external partners.</li>
<li>Act as the key finance focal point between country programme, Head Quarters (HQ)/Global Support Office (GSO), and external stakeholders.</li>
<li>Build strong cross-functional collaboration to integrate financial and operational planning.</li>
<li>Influence operational and strategic decisions.</li>
<li>Represent the organisation in external financial, donor, and coordination forums.</li>
</ul>
<ol>
<li value="6"><strong>Financial Risk, Compliance & Governance</strong></li>
</ol>
<ul>
<li>Lead identification, mitigation, and monitoring of financial risks, embedding risk management into decision-making processes.</li>
<li>Develop and implement financial policies, controls, and fraud prevention measures.</li>
<li>Ensure strong governance, ethical standards, and compliance with legal, donor, and organisational frameworks.</li>
</ul>
<p> </p>
</td>
<td colspan="2" >
<p>40</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>30</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>10</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>10</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>5</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>5</p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
</td>
</tr>
<tr>
<td> </td>
<td> </td>
<td> </td>
<td> </td>
</tr>
</tbody>
</table>
<p><strong><u>Person Specification</u></strong></p>
<table border="0" cellpadding="0" cellspacing="0" width="709">
<tbody>
<tr>
<td >
<h2>Qualification / Experience</h2>
</td>
<td >
<h2>Essential</h2>
</td>
<td >
<h2>Desirable</h2>
</td>
</tr>
<tr>
<td >
<h2>Vocational Qualifications</h2>
</td>
<td >
<p>Bachelor’s degree in finance, accounting, or in a relevant technical field.</p>
<p>Chartered Certified Accountant I.e ACCA, CIMA, CMA</p>
<p>Certified Public Accountant (CPA),</p>
</td>
<td >
<p>Post-Graduate Degree in finance, accounting, or a related field</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>Work experience</h2>
</td>
<td >
<p>Five to eight years of finance experience, with at least three to five years in a management role.</p>
</td>
<td >
<p>At least two years of experience as a Finance Manager in a non-profit, NGO, or humanitarian setting.</p>
</td>
</tr>
<tr>
<td >
<h2>Languages</h2>
</td>
<td >
<p>Professional fluency in English (spoken and written)</p>
<p>Fluent Arabic (spoken and written)</p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>IT</h2>
</td>
<td >
<p>Proficiency in accounting/ERP systems and financial reporting tools.</p>
<p>Advanced Excel and financial modelling skills.</p>
<p>Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).</p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td >
<h2> </h2>
</td>
<td >
<h2> </h2>
</td>
<td >
<h2> </h2>
</td>
</tr>
<tr>
<td >
<h2>Technical Competencies</h2>
</td>
<td >
<h2>Essential</h2>
</td>
<td >
<h2>Desirable</h2>
</td>
</tr>
<tr>
<td >
<h2>Accounting and Bookkeeping</h2>
</td>
<td >
<p>Demonstrated understanding of book-keeping, accounting and maintaining financial records</p>
<p>Demonstrated understanding of the form and function of financial statements</p>
<p>Able to prepare financial statements for statutory and regulatory purposes</p>
<p>Able to complete year-end and month-end processes</p>
<p>Able to use financial information and communications technology, specifically excel and ERP Systems.</p>
</td>
<td >
<p>Able to demonstrate up-to-date knowledge of international accounting standards</p>
<h2>Able to use complex financial and integrated ERP Systems</h2>
</td>
</tr>
<tr>
<td >
<h2>Financial Process Management</h2>
</td>
<td >
<p>Able to demonstrate leadership in improving financial processes</p>
<p>Able to show good understanding and ownership of individual and team financial processes</p>
<p>Able to analyse and identify weaknesses, advise others, and implement changes to improve process efficiency or strengthen control within the finance function</p>
</td>
<td >
<p>Able to demonstrate understanding of the inter-relationships between financial and non-financial areas</p>
<p>Able to lead process change across multi-functional teams to improve efficiency and effectiveness within the organisation</p>
</td>
</tr>
<tr>
<td >
<h2>Financial Planning</h2>
</td>
<td >
<p>Able to consolidate individual budgets and produce detailed and summary reporting for management review</p>
<p>Able to implement indirect cost recovery and costing techniques</p>
<p>Able to lead financial projects and assignments</p>
</td>
<td >
<p>Able to coordinate country programme planning cycle</p>
<p>Able to contribute to the delivery of global financial objectives</p>
<p>Able to acts as an in-country financial project sponsor</p>
</td>
</tr>
<tr>
<td >
<h2>Management Reporting and Analysis</h2>
</td>
<td >
<p>Able to produce and interpret regular management reporting for multiple stakeholders</p>
<p>Able to lead monthly budget holder BVA meetings to identify reasons for variances and actions required</p>
<p>Able to produce financial plan analyses and clear recommendations in support of management decision making</p>
</td>
<td >
<p>Able to engage with budget holders to produce high quality narrative reporting</p>
<p>Able to present complex financial information to finance and non-finance stakeholders in innovative and informative ways</p>
</td>
</tr>
<tr>
<td >
<h2>Other Technical Skills</h2>
</td>
<td >
<p>Able to develop and lead country programme financial strategies</p>
<p>Able to manage working capital controls and to effectively forecast and monitor cash flow</p>
<p>Able to understand taxation law, evaluate and compute taxes payable, including payroll</p>
<p>Able to manage external audit processes</p>
</td>
<td >
<p>Strong understanding of financial risk management</p>
<p> </p>
<p>Good understanding of treasury management</p>
</td>
</tr>
<tr>
<td >
<h2>Management Competencies</h2>
</td>
<td >
<p><strong>Essential</strong></p>
</td>
<td >
<p><strong>Desirable</strong></p>
</td>
</tr>
<tr>
<td >
<h2>Staff Management</h2>
</td>
<td >
<p>Can develop finance skills profiles and recruit finance professionals</p>
<p>Able to develop staff objectives, inductions and manage performance</p>
<p>Dynamic and mature personality, able to oversee multiple tasks, prioritising and delegating as required</p>
</td>
<td >
<p>Ability to design workforce planning and structure to support programme delivery<br>
</p>
<p>Experience with training, mentoring, and coaching staff</p>
</td>
</tr>
<tr>
<td >
<h2>Team building</h2>
</td>
<td >
<p>Team-player with good inter-personal and conflict resolution skills</p>
<p>Able to develop individual team members</p>
<p>Able to develop a team for high performance</p>
</td>
<td >
<p>Experience working with a multicultural team</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>Leadership</h2>
</td>
<td >
<p>Consultative leader and accountable decision maker</p>
<p>Able to set a clear direction for success</p>
<p>Able to develop and enforce strategy, policies and procedures</p>
<p>Able to build trust, encouraging, humble, and supportive</p>
</td>
<td >
<p>Able to motivate and inspire people to engage with finance</p>
<p> </p>
<p>Able to demonstrates strategic thinking and operational delivery</p>
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>Communication</h2>
</td>
<td >
<p>Able to develop and maintain effective relationships with internal and external stakeholders</p>
<p>Strong oral and written communication skills</p>
</td>
<td >
<p>Able to prepare reports for senior managers and external parties</p>
<p>Able to communicate, train, and present verbally with confidence</p>
<p>Able to influence and negotiate</p>
</td>
</tr>
<tr>
<td >
<h2>Work Planning</h2>
</td>
<td >
<p>Able to work with minimum supervision</p>
<p>Able to work under pressure and manage personal stress levels</p>
<p>Able to prioritise work to meet deadlines</p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td >
<h2>Other Abilities</h2>
</td>
<td >
<p>Able to apply professional ethics, values and judgement</p>
<p>Strong organizational skills and attention to detail</p>
<p>Methodical, analytical and commitment to best practice</p>
</td>
<td >
<p>Willingness to be stretched professionally, personally, and spiritually</p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<table border="1" cellpadding="0" cellspacing="0" width="709">
<tbody>
<tr>
<td >
<p><strong>WORK CONDITIONS</strong></p>
</td>
<td >
<p>Medair office in Amman, with frequent field trips to Medair sites inside & outside Amman</p>
</td>
</tr>
<tr>
<td >
<p><strong>JOB DETAILS</strong></p>
</td>
<td >
<h2> </h2>
</td>
</tr>
<tr>
<td >
<p> </p>
</td>
<td >
<p> </p>
</td>
</tr>
<tr>
<td colspan="2" >
<p><strong>JOB COMMITMENT</strong> (mention official planned date to start the job and contractual duration of commitment agreed upon (in months / years)</p>
</td>
</tr>
<tr>
<td >
<p><strong>Starting date:</strong></p>
</td>
<td >
<h2>21-07-2026</h2>
</td>
</tr>
<tr>
<td >
<p><strong>Duration of commitment:</strong></p>
</td>
<td >
<h2>Open ended</h2>
</td>
</tr>
<tr>
<td >
<p><strong>Important note</strong></p>
</td>
<td >
<h2>The CV’s will be reviewed on a rolling basis</h2>
</td>
</tr>
</tbody>
</table>
Confidential
Jordan - Amman
<p><h4>Our MENA Insurance practice</h4>
<p>Our MENA Insurance practice empowers some of the region’s largest insurance companies to solve their most complex business problems and transform their organizations.</p>
<p>You will have the opportunity to work alongside a dynamic, experienced team of individuals within the insurance practice. We want you to learn how to deliver impactful projects and solutions. You will also gain exposure to some of the biggest insurance companies in MENA and find out why our clients value our insights and experience.</p>
<h4>The opportunity</h4>
<p>EY Jordan is seeking an experienced manager to join its risk consulting practice. The successful candidate will lead advisory engagements across the insurance and financial services sectors, focusing on internal audit, insurance regulatory compliance, corporate governance, enterprise risk management (ERM), internal controls, and business continuity management.</p>
<h4>Key responsibilities</h4>
<strong>Client delivery</strong><br>
<li>Lead and manage advisory engagements across internal audit, insurance regulatory compliance, corporate governance, enterprise risk management, internal controls, and business continuity management.</li>
<li>Conduct governance, risk, and compliance reviews and identify opportunities for improvement.</li>
<li>Develop policies, frameworks, methodologies, and procedures aligned with regulatory requirements and industry best practices.</li>
<li>Facilitate workshops, interviews, and stakeholder discussions.</li>
<li>Prepare high-quality reports, presentations, and recommendations for senior management and boards.</li>
<li>Support clients in implementing governance, risk, and compliance enhancements.</li>
<li>Ensure engagement deliverables meet EY quality standards and client expectations.</li>
<br>
<strong>Project management</strong><br>
<li>Manage project plans, budgets, timelines, and resources.</li>
<li>Coordinate engagement teams and monitor progress against milestones.</li>
<li>Review work performed by team members and provide technical guidance.</li>
<li>Manage client communications and engagement governance.</li>
<li>Identify and escalate project risks and issues as appropriate.</li>
<li>Ensure timely delivery of project outcomes.</li>
<br>
<strong>Technical leadership</strong><br>
<li>Provide subject matter expertise in internal audit, insurance regulatory compliance, corporate governance, and enterprise risk management.</li>
<li>Stay current with emerging regulatory requirements and industry developments.</li>
<li>Support the development of methodologies, templates, and knowledge-sharing initiatives within the practice.</li>
<li>Contribute to maintaining EY’s technical excellence and quality standards.</li>
<h4>Skills and experience</h4>
<p>Strong knowledge of internal audit standards (IIA), insurance regulatory frameworks, corporate governance, enterprise risk management (COSO and ISO 31000), internal controls, compliance management, business continuity management, operational risk management, three lines model, and risk appetite frameworks.</p>
<h4>Qualifications</h4>
<li>Bachelor’s degree in accounting, finance, risk management, business administration, economics, actuarial science, or a related field.</li>
<li>Minimum 7–10 years of relevant professional experience.</li>
<li>Minimum 3 years of experience managing teams and client engagements.</li>
<li>Strong report writing, presentation, and stakeholder management skills.</li>
<li>Fluent in English and Arabic.</li>
<h4>Preferred professional certifications</h4>
<li>CIA</li>
<li>CFIRM / CMIRM</li>
<li>CRMA</li>
<li>CISA</li>
<li>CPA / ACCA</li>
<li>CFA</li>
<li>FRM</li>
<li>ISO 31000 certification</li></p><p></p>
Confidential
Jordan - Amman
<p><h4>As market and technology rapidly change and develop, finance functions must demonstrate real added value to their business.</h4>
<p>As a finance transformation consultant, you’ll use your experience and knowledge in finance, industry and technology to help deliver greater insight – delivering functional efficiencies as well as transforming the role of finance in our clients’ businesses. You’ll be developing innovative, sustainable ways to improve the management of people, processes and systems, working alongside other finance professionals in high-performing teams.</p>
<p>And as you deliver exceptional client service, you’ll have the opportunity to address some of the biggest issues facing client organizations today – supported by structured learning and development. With a network stretching across the world, the projects you work on will cross borders and sectors, providing unrivalled experience. The exceptional EY experience. It’s yours to build.</p>
<h4>The opportunity</h4>
<p>We are looking for a manager to join our team at the start of an exciting growth curve in the MENA region. We’re looking for people with enthusiasm to truly add value to clients, as well as ambition and potential to grow with us.</p>
<h4>Your key responsibilities</h4>
<p>As a member of the business consulting team, you’ll help the world’s leading organizations improve their performance in a rapidly changing environment with adequate enablement of finance transformation and technologies. You’ll be part of multidisciplinary teams, bringing diverse perspectives to every challenge. You will also take the lead in developing and growing our business and client network through business development activities and cycles, building relationships with our clients’ key stakeholders, and contributing to the overall revenue generation efforts of the consulting wide organization.</p>
<h4>Skills and attributes for success</h4>
<p>You should have consulting experience in finance transformation, within the financial services domain/industry:</p>
<ul>
<li>Passion in providing added value management consulting services for clients across various sectors in a high quality and realized value.</li>
<li>Finance experience cross functionally as part of an extended ecosystem to enable new business models and value creation.</li>
<li>Knowledge in process optimization across procure-to-pay (PTP), order-to-cash (OTC), and record-to-report (RTR).</li>
<li>Experience in business process reengineering and designing operating models for finance functions.</li>
<li>Experience in public financial management covering budget preparation and execution, revenue assurance and cost optimization areas.</li>
<li>Proven experience in leading teams to deliver high quality deliverables for key engagements/clients within various sectors; government, energy, utilities sectors.</li>
<li>Ability to drive recommendations and advisory on the application of AI, automation and digital enablement solutions with clients to optimize finance operations, enhance decision making and deliver sustainable cost and efficiency improvements.</li>
<li>Good understanding in digital finance and ERP implementation methodologies through proven experience of SAP or Oracle implementation projects, including BRDs, processes as per the ERP standard process, understanding key modules and standard functionalities.</li>
<li>Solid experience in preparing and designing dashboards using tools like Power BI or Tableau to visualize key metrics and support clients in generating and designing financial reports and dashboards.</li>
<li>Ability to develop/upskill team members to transform finance talent into a sustainable workforce.</li>
<li>Reduce finance function costs through new technologies, disruptive technologies and automation.</li>
<li>Willingness to travel across MENA on regular basis for client services.</li>
</ul>
<h4>To qualify for the role, you must have</h4>
<ul>
<li>6-8 years of relevant working experience in finance/consulting.</li>
<li>MENA based experience (preferred).</li>
<li>Strong people management and leadership skills.</li>
<li>Effective communication and presentation skills.</li>
<li>Ability to generate business deals and make business proposals.</li>
<li>Develop and maintain relationship at C-suite level.</li>
</ul>
<h4>Ideally, you’ll also have</h4>
<ul>
<li>A master’s degree and/or CIMA, ACA, ACCA, CPA, CA professional qualifications.</li>
<li>Willingness to travel extensively across the region.</li>
</ul>
<h4>What we look for</h4>
<p>Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.</p>
<h4>What we offer</h4>
<p>We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:</p>
<ul>
<li>Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.</li>
<li>Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.</li>
<li>Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.</li>
<li>Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.</li>
</ul>
<p>If you can demonstrate that you meet the criteria above, please apply as soon as possible.</p>
<p>The exceptional EY experience. It’s yours to build.</p>
<p>EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.</p>
<p>Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.</p>
<p>Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.</p></p><p></p>
toto
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>To further develop the Ocean Import product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company s policy and procedures. Create and maintain an effective department organization chart, which is designed for flexibility and growth. Prepare, execute, monitor and update the department business plan at regular intervals. Monitor and improve key departmental productivity. Support product with checking local charges and agreement quotes to ensure we minimize potential branch losses. Have thorough knowledge of the Ocean Import product. Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team. Attend the weekly branch Sales meeting and facilitate discussions on Ocean Import with market updates and trends. Take an active role in the transition of new business/ updates to existing business. Be open to implementing new system changes and enhancements into your department. Grow department Revenue in line with District budget target and management expectations. Supporting with BNP, AJAX, CLH, and internal financial reports to ensure that the department is showing clean financial accounting throughout all financial reports. Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others) Review and conduct staff appraisals and one on one meeting timely in line with the 3+1 Initiative Assist supervisor and key staff with goal setting and monitoring development.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum 7 years Expeditors or industry experience in the Jordanian Market</li><li>Minimum 3 years team management experience</li><li>Written and verbal communication skills</li><li>Listening skills</li><li>Leadership & Emotional intelligence</li><li>Leading change & Adaptability</li><li>Presentation skills</li><li>Analytical thinking & Strategic Planning</li><li>Problem solving</li><li>English language proficiency</li><li>University or equivalent business qualifications</li></ul><p></p></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory early team members grow into leadership as we scale globally.</li>
<li>Real ownership your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p>
<p> <strong> </strong> </p>
<p> <strong>Description:</strong> </p>
<p> <strong> </strong> </p>
<p>We are looking for a talented <span> <strong>Associate Manager, Quality Compliance</strong> <strong> </strong>to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</span> </p>
<p> </p>
<p>If you want to be part of a team that cares about impact, this is the place for you.</p>
<p> </p>
<p> <strong>Key Responsibilities:</strong> </p>
<p> <strong> </strong> </p>
<p>Strategic </p>
<ul>
<li>Providing support and guidance to the Hikma injectable sites including compounding by:</li>
<li>Lead auditing coordination, approach, and execution for injectables/Oral/ laboratory/Data Integrity manufacturing/contract manufacturing CMOs</li>
<li>Ensuring internal injectable/Oral Hikma site compliance with Hikma s rules and policies through internal audits</li>
<li>Following up on all observations by Hikma and third parties which includes CAPA plan implementation and ensuring timely completion.</li>
</ul>
<p>Technical capabilities </p>
<ul>
<li>Providing concerned Hikma employees with the required guidance related to the injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes to ensure that the related international standards and specifications are applied on all Hikma concerned processes</li>
<li>Investigating and studying different problems related to injectables/Oral/ laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes that might occur in all Hikma concerned functions and recommending the corrective actions accordingly</li>
<li>Ensuring that health and safety regulations are followed in the concerned processes to avoid accidents in the workplace during executed audits protecting the auditors</li>
<li>Ensuring that the entire injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes are in compliance with the set standard operating procedures (SOPs</li>
<li>Ensuring that all injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes, activities, procedures comply with related internal/external regulations</li>
<li>Conducting periodic checks to ensure that all injectables/Oral/laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes are performed correctly and conforming the international standards and specifications</li>
<li>Assessing different Hikma functions compliance with the set standards and specifications in order to detect the deviations and recommending the necessary corrective actions accordingly</li>
<li>Providing the Corporate Compliance Director with periodic reports illustrating the work flow of the injectables/Oral/microbiology, laboratory/Data Integrity manufacturing/contract manufacturing CMOs manufacturing processes through Hikma corporate functions</li>
<li>Documenting different related transactions in all Hikma corporate functions to be used as a reference in the future when needed</li>
<li>Performing other duties related to the job as assigned by the direct supervisor</li>
</ul>
<p>Administrative </p>
<ul>
<li>Preparing periodic reports with respect to the Compliance (Injectables/Orals) function's activities and achievements to be submitted to the direct supervisor</li>
<li>Ensuring that instructions, circulars and organizational and technical decisions are followed and applied</li>
<li>Implementing Internal quality auditing and Hikma subsidiaries audit program, ensuring that Hikma Internal sites maintain a state of cGMP compliance where all activities within the Hikma Pharmaceutical function comply with the adopted standards, policies, and procedures.</li>
<li>implementing follow up auditing program for Hikma internal sites, ensuring that response is covered and communicated properly with Hikma quality management.</li>
<li>Providing Technical Support to Injectable/Oral strategic Under license projects, by qualifying suppliers, upgrading systems of our partners, conducting gap analysis and providing the needed support before/ during and after authorities audits to sites, up to end of registration of the product. </li>
<li><br></li>
</ul>
<p> </p>
<p> <strong>Qualifications:</strong> </p>
<p> <strong> </strong> </p>
<p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p>
<ul>
<li>B.Sc. degree in Chemistry, Biological, Microbiology, Chemical Engineering or equivalent</li>
<li>M.Sc. degree in TQM or equivalent </li>
<li>(10) years of experience in a related position, of which at least (5) in a supervisory position</li>
<li>Experience in a pharmaceutical industry, Oral and Injectables manufacturing.</li>
<li>Quality certification on auditing e.g. ASQ/ISO9001 . etc </li>
</ul>
<p> <strong> </strong> </p>
<p> <strong>Skills:</strong> </p>
<p> <strong> </strong> </p>
<ul>
<li>Computer Skills</li>
</ul>
<p>Performs moderately difficult tasks using job related applications, Office applications, and other relevant programs, as well as uses the functions of the internet effectively</p>
<ul>
<li>Data Analysis</li>
</ul>
<p>Performs complex data analysis utilizing multi-sourced set of data, prepares reports illustrating the results through professional graphs, charts, and other visual aids</p>
<ul>
<li>Documentation / Recording Information</li>
</ul>
<p>Applying and using various techniques in documenting and recording information in written or electronic/magnetic formats</p>
<ul>
<li>English Language</li>
</ul>
<p>Demonstrates mastery of the language; near native; ability to read, understand and write extremely difficult or abstract prose, a wide variety of vocabulary, idioms, colloquialisms, and slang</p>
<ul>
<li>Government Relations</li>
</ul>
<p>Represents the company externally within the government sector and develops and maintains good rapport with its employees</p>
<ul>
<li> Laws & Legislations</li>
</ul>
<p>Possesses knowledge in laws and legislations of several countries that Hikma operates in, including MENA region, USA and Europe</p>
<ul>
<li>Project Management</li>
</ul>
<p><br></p>
<p> <strong> </strong> </p></div></section>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>During your tenure as a Manager/Assistant Manager Information Technology Digital Applications, you will demonstrate and develop your capabilities in the following areas:</p><p>Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication)</p><p>Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.</p><p>Escalate ServiceNow tickets to Deloitte India D365 support team via Azure DevOps when second-level investigation or engineering action is required</p><p>Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs</p><p>Capture recurring issues and business context to improve the overall application quality and user experience</p><p>Upskilling on existing resources</p><p>Periodic review of user access and license utilization</p><p>Review and approval of releases / code deployments via Azure DevOps</p><p>Support internal, external audit related requirements for D365 application</p><p>Responsible for engaging and interacting with the Deloitte Finance teams and extended organization with a focus on expediting issues resolution</p><p>Leadership Capabilities:</p><p>Builds own understanding of our purpose and values; explores opportunities for impact.</p><p>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</p><p>Understands expectations and demonstrates personal accountability for keeping performance on track.</p><p>Actively focuses on developing effective communication and relationship-building skills.</p><p>Understands how their daily work contributes to the priorities of the team and the business.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications:</h2><p>Bachelors / master s degree (B.E./ B.Tech./ MCA) or equivalent</p><p>8 Years of experience in Application development and support experience, including but not limited to</p><ul><li>Expertise with Microsoft Dynamics 365 (D365) application with following modules: Finance & Operations Project Management Time & Expense Management Payroll processing</li><li>Good knowledge of Azure DevOps code deployment, branching, pipelining, review and approval of deployment requests etc</li><li>Working experience of D365 reports, integrations & APIs</li><li>Working experience of D365 user accesses and license requirements</li><li>Excellent analytical and troubleshooting skills to diagnose application issues</li><li>Working experience with Microsoft GP (Great Plains) will be an advantage</li><li>Awareness and capability of appropriate communications with multiple teams. Will utilize effective communications with patience and customer service skills in situations with impatient users'</li></ul><p></p></section>