Operation Manager Jobs - Amman Jordan
1397 Jobs Found
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div> <p><b><br></b></p></div><ul><li><div><b>
About the role: </b><br><p>We re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience.<br> <br>This role combines strategic thinking with hands-on execution. You ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem s fastest-growing businesses.<br> <br>You ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p><b>
What You Will Own </b><br> 1. P&L and Commercial Strategy <br><ul>
<li>
<p> <strong>Full ownership</strong> of the Jordan Shops P&L.</p>
</li>
<li>
<p> <strong>Set and defend category strategy</strong> across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.</p>
</li>
<li>
<p> <strong>Build the annual and quarterly business plans</strong>, reporting performance and forecasts to the GM with public-company rigour.</p>
</li>
</ul>
2. Merchant and Partner Store Operations <br><ul>
<li>
<p> <strong>Lead merchant acquisition and account management</strong> across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.</p>
</li>
<li>
<p> <strong>Own partner store operational standards</strong> (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.</p>
</li>
<li>
<p> <strong>Partner with Category and Captain Ops teams</strong> to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p>
</li>
</ul>
3. Everything App Synergy <br><ul>
<li>
<p> <strong>Collaborate with Careem Pay</strong> to ensure frictionless checkout and drive wallet adoption across Shops orders.</p>
</li>
<li>
<p> <strong>Partner with Captain Ops</strong> to protect delivery reliability and Captain earnings.</p>
</li>
<li>
<p> <strong>Identify cross-sell opportunities</strong> with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p>
</li>
</ul>
4. People and Culture <br><ul>
<li>
<p> <strong>Lead and develop</strong> a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.</p>
</li>
<li>
<p> <strong>Represent Jordan Shops</strong> in regional forums, ensuring local market realities directly inform Group strategy.</p>
</li>
</ul>
What Success Looks Like<br><p> <strong>Growth:</strong> GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.</p>
<p> <strong>Efficiency:</strong> Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.</p>
<p> <strong>Retention:</strong> A growing, loyal merchant base measured by repeat listings and reduced churn.</p>
<p> <strong>Sustainability:</strong> A Captain network that views Careem Shops as reliable, well-paid work.</p>
<strong>What We Are Looking For</strong>
<ul>
<li>
<p> <strong>Experience:</strong> 8+ years in commercial, operations, or general management roles ideally within quick-commerce, retail, or on-demand delivery.</p>
</li>
<li>
<p> <strong>Financial Acumen:</strong> Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.</p>
</li>
<li>
<p> <strong>Market Knowledge:</strong> Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.</p>
</li>
<li>
<p> <strong>Mindset:</strong> A builder's mindset hands-on with data, unfazed by ambiguity, and quick to execute solutions.</p>
</li>
<li>
<p> <strong>Languages:</strong> Arabic and English fluency is preferred.</p>
</li>
</ul>
</div>
</li>
</ul>
<p> <strong>What we ll provide you</strong> </p>
<p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p>
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul>
<p> </p>
<p> </p></div></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li>
<li>Real ownership — your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation — top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory early team members grow into leadership as we scale globally.</li>
<li>Real ownership your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Company Overview</h4>
<p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.</p>
<br>
<h4>Role Summary</h4>
<p>As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.</p>
<br>
<h4>Responsibilities</h4>
<li>Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.</li>
<li>Lead, mentor, and develop delivery team leads and developer teams.</li>
<li>Coordinate with cross-functional teams to deliver business outcomes.</li>
<li>Identify process improvements and implement best practices.</li>
<li>Manage budgets and resource allocation tied to delivery schedules.</li>
<li>Build strong client relationships and provide status reporting, dashboards, and timeline updates.</li>
<li>Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.</li>
<li>Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.</li>
<li>Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.</li>
<li>Monitor progress, identify blockers, manage escalations, and resolve risks and issues.</li>
<li>Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.</li>
<li>Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.</li>
<li>Support customer communication, steering meetings, and formal handovers.</li>
<li>Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.</li>
<li>Promote delivery governance, continuous improvement, and consistent project execution practices.</li>
<br>
<h4>Requirements</h4>
<h4>Qualifications</h4>
<p><strong>Educational qualifications</strong></p>
<li>Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related technical field.</li>
<li>Project management education or equivalent professional training is a must.</li>
<br>
<p><strong>Experience needed</strong></p>
<li>10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.</li>
<li>Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.</li>
<li>Previous experience in the insurance field is a plus.</li>
<br>
<p><strong>Trainings / Certificates</strong></p>
<li>PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.</li>
<li>ITIL Foundation certification is preferred.</li>
<li>Training in customer communication, risk management, UAT, and release governance is preferred.</li>
<br>
<p><strong>Technical Qualifications</strong></p>
<li>Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.</li>
<li>Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.</li>
<li>Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.</li>
<li>Knowledge of UAT, go-live readiness, cutover planning, and handover practices.</li>
<li>Experience with customer-facing communication, reporting, governance, and escalation management.</li>
<li>Eligible to work in Jordan.</li>
<br>
<h4>Benefits</h4>
<li>Class A health insurance</li></p><p></p>
Confidential
Jordan - Amman
<p><h4>Company Overview</h4>
<p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.</p>
<br>
<h4>Role Summary</h4>
<p>As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.</p>
<br>
<h4>Responsibilities</h4>
<li>Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.</li>
<li>Lead, mentor, and develop delivery team leads and developer teams.</li>
<li>Coordinate with cross-functional teams to deliver business outcomes.</li>
<li>Identify process improvements and implement best practices.</li>
<li>Manage budgets and resource allocation tied to delivery schedules.</li>
<li>Build strong client relationships and provide status reporting, dashboards, and timeline updates.</li>
<li>Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.</li>
<li>Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.</li>
<li>Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.</li>
<li>Monitor progress, identify blockers, manage escalations, and resolve risks and issues.</li>
<li>Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.</li>
<li>Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.</li>
<li>Support customer communication, steering meetings, and formal handovers.</li>
<li>Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.</li>
<li>Promote delivery governance, continuous improvement, and consistent project execution practices.</li>
<br>
<h4>Requirements</h4>
<h4>Qualifications</h4>
<p><strong>Educational qualifications</strong></p>
<li>Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related technical field.</li>
<li>Project management education or equivalent professional training is a must.</li>
<br>
<p><strong>Experience needed</strong></p>
<li>10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.</li>
<li>Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.</li>
<li>Previous experience in the insurance field is a plus.</li>
<br>
<p><strong>Trainings / Certificates</strong></p>
<li>PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.</li>
<li>ITIL Foundation certification is preferred.</li>
<li>Training in customer communication, risk management, UAT, and release governance is preferred.</li>
<br>
<p><strong>Technical Qualifications</strong></p>
<li>Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.</li>
<li>Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.</li>
<li>Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.</li>
<li>Knowledge of UAT, go-live readiness, cutover planning, and handover practices.</li>
<li>Experience with customer-facing communication, reporting, governance, and escalation management.</li>
<li>Eligible to work in Jordan.</li>
<br>
<h4>Benefits</h4>
<li>Class A health insurance</li></p><p></p>
Confidential
Jordan - Amman
<p><strong>We</strong> <strong>are</strong> <strong>Hiring!</strong></p>
<p>Orang Hubs dedicated to making Impact Through Creative Arts, Coaching and Lifelong Learning for less privileged communities, - is seeking a passionate, grounded, and visionary</p>
<p><strong> A Center Coordinator/Manager </strong>to lead all its efforts, provide guidance to the technical team, manage administrative requirements and operations, and grow partnerships</p>
<p>The candidates for this position will work on provision of:</p>
<ul>
<li>Creative Arts Therapy programs and workshops (movement, drama, visual arts, music, etc.) in community centers</li>
<li>Training the Trainer programs — either leading sessions or recruiting and developing qualified trainers</li>
<li>Mentorship and upskilling of women to become local facilitators and project leads</li>
<li>Mobile outreach initiatives to expand impact in villages and neighboring towns</li>
<li>Needs analysis and response for the communities</li>
<li>Partnerships with local and international organizations to ensure sustainable, ethical, high-impact delivery</li>
</ul>
<p>The applicant will be the coordinator of the existing community center, and has to be able to blend therapeutic expertise with leadership, mentoring, and program design while building trust on the ground.</p>
<p>The applicant <strong><u>qualifications</u></strong> must include:</p>
<ol>
<li>A graduate in creative arts therapy, psychology, behavioral science, or social work</li>
<li>Fully fluent in both Arabic and English</li>
<li>Skilled in group facilitation, training, or coaching</li>
<li>Experienced (or confident) in building a team and developing other facilitators</li>
<li>Grounded in leadership — firm yet compassionate</li>
<li>Passionate about community well-being, creative expression, and emotional resilience</li>
<li>Organized, visionary, and deeply attuned to cultural context and human dignity</li>
</ol>
<p> </p>
<p>This isn’t just a role — it’s a mission.</p>
<p><strong>Interested applicants are invited to submit their CV with a cover letter to </strong><a href="mailto:hc1vacancy@gmail.com">hc1vacancy@gmail.com</a></p>
<p><strong>no later than the 30th</strong> <strong>of July, 2026</strong></p>
<p><strong><em>Only shortlisted candidates will be contacted.</em></strong></p>
<p> </p>
Jordan - Amman
<p><h4>About Careem Shops</h4>
<p>Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.</p>
<p>Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.</p>
<h4>About the role</h4>
<p>We’re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience. This role combines strategic thinking with hands-on execution. You’ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you’ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem’s fastest-growing businesses. You’ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p>
<h4>What you will own</h4>
<p><strong>1. P&L and Commercial Strategy</strong><br>
Full ownership of the Jordan Shops P&L.<br>
Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.<br>
Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.</p>
<p><strong>2. Merchant and Partner Store Operations</strong><br>
Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.<br>
Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.<br>
Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p>
<p><strong>3. Everything App Synergy</strong><br>
Collaborate with Careem Pay to ensure frictionless checkout and drive wallet adoption across Shops orders.<br>
Partner with Captain Ops to protect delivery reliability and Captain earnings.<br>
Identify cross-sell opportunities with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p>
<p><strong>4. People and Culture</strong><br>
Lead and develop a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.<br>
Represent Jordan Shops in regional forums, ensuring local market realities directly inform Group strategy.</p>
<h4>What success looks like</h4>
<p>Growth: GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.<br>
Efficiency: Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.<br>
Retention: A growing, loyal merchant base measured by repeat listings and reduced churn.<br>
Sustainability: A Captain network that views Careem Shops as reliable, well-paid work.</p>
<h4>What we are looking for</h4>
<p>Experience: 8+ years in commercial, operations, or general management roles—ideally within quick-commerce, retail, or on-demand delivery.<br>
Financial acumen: Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.<br>
Market knowledge: Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.<br>
Mindset: A builder's mindset—hands-on with data, unfazed by ambiguity, and quick to execute solutions.<br>
Languages: Arabic and English fluency is preferred.</p>
<h4>What we’ll provide you</h4>
<p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</p>
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul></p><p></p>
Jordan - Amman
<p>JOB SUMMARY Responsible for managing and supervising all areas of the spa at W Amman Hotel and The St Regis Amman Hotel, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</p>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Role Summary We re looking for a Ast Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>What s On Your Plate? Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply. Responsible for monitoring the economic performance of the Fruits & Vegetables categories across sales, gross margin, profit and loss and consistency with the company & commercial strategy. Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy. Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc. Reviewing and resolving any issues with local suppliers by regular visiting the suppliers warehouse.</p><p>Assortment: Monitoring the daily availability list and ensuring new seasonal items are regularly listed by the supplier. Ensuring cost efficiency across our consumers that meets their needs/wants. Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. Providing regional teams with information regarding products and quantities needed for international and regional contracts. Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc. Regular market visits to check the assortment available in the country and pushing our suppliers to source them for us.</p><p>Price: Pricing the items based on Ministry pricing guidelines of Fruits & Vegetables on a daily basis. Collecting market prices and conducting country price audits.</p><p>Promos: Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. Developing the country promotion calendar. Following up and ensuring effective execution of all activities required for each promotional event. Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</p><p>Quality: Regular Tmart Stores visits to ensure the quality of Fruits & Veg provided by our suppliers is as per our requirement and SOP.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><p>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting. You have built teams and led cross-functional projects at scale. You are very detail-oriented, and structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved. You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you. You can interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills and always like to be hands-on with several tools. You have excellent analytical and communication skills and always like to be hands-on with several tools. Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission. Language skills: Fluent in English mandatory & Arabic can be a plus</p><p></p></section>
Jordan - Amman
<p><h4>About Careem Shops</h4>
<p>Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.</p>
<p>Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.</p>
<h4>About the role</h4>
<p>We’re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience. This role combines strategic thinking with hands-on execution. You’ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you’ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem’s fastest-growing businesses. You’ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p>
<h4>What you will own</h4>
<p><strong>1. P&L and Commercial Strategy</strong><br>
Full ownership of the Jordan Shops P&L.<br>
Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.<br>
Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.</p>
<p><strong>2. Merchant and Partner Store Operations</strong><br>
Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.<br>
Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.<br>
Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p>
<p><strong>3. Everything App Synergy</strong><br>
Collaborate with Careem Pay to ensure frictionless checkout and drive wallet adoption across Shops orders.<br>
Partner with Captain Ops to protect delivery reliability and Captain earnings.<br>
Identify cross-sell opportunities with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p>
<p><strong>4. People and Culture</strong><br>
Lead and develop a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.<br>
Represent Jordan Shops in regional forums, ensuring local market realities directly inform Group strategy.</p>
<h4>What success looks like</h4>
<p>Growth: GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.<br>
Efficiency: Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.<br>
Retention: A growing, loyal merchant base measured by repeat listings and reduced churn.<br>
Sustainability: A Captain network that views Careem Shops as reliable, well-paid work.</p>
<h4>What we are looking for</h4>
<p>Experience: 8+ years in commercial, operations, or general management roles—ideally within quick-commerce, retail, or on-demand delivery.<br>
Financial acumen: Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.<br>
Market knowledge: Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.<br>
Mindset: A builder's mindset—hands-on with data, unfazed by ambiguity, and quick to execute solutions.<br>
Languages: Arabic and English fluency is preferred.</p>
<h4>What we’ll provide you</h4>
<p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</p>
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li>
</ul></p><p></p>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE </strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Managing Day-to-Day Operations</strong> </p>
<p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p>
<p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p>
<p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p>
<p> </p>
<p> <strong>Leading Food and Beverage Team</strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Ensures and maintains the productivity level of employees.</p>
<p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p>
<p> Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p>
<p> Ensures compliance with all applicable laws and regulations.</p>
<p> Ensures compliance with food handling and sanitation standards.</p>
<p> Ensures staff understands local, state and Federal liquor laws.</p>
<p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p>
<p> Establishes guidelines so employees understand expectations and parameters.</p>
<p> Monitors alcohol beverage service in compliance with local laws.</p>
<p> </p>
<p> <strong>Ensuring Exceptional Customer Service</strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p>
<p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p>
<p> Handles guest problems and complaints.</p>
<p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p>
<p> Ensures corrective action is taken to continuously improve service results.</p>
<p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p>
<p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p>
<p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p>
<p> Ensures employees receive on-going training to understand guest expectations.</p>
<p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p>
<p> Strives to improve service performance.</p>
<p> Ensures recognition is taking place across areas of responsibility.</p>
<p> </p>
<p> <strong>Additional Responsibilities</strong> </p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Assists servers and hosts on the floor during meal periods and high demand times.</p>
<p> Recognizes good quality products and presentations.</p>
<p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p>
<p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p>
<p> </p>
</div>
<div>
</div>
<p><br></p></div></section>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Place: Amman, Jordan (with travel to Palestine when possible)<br>
Starting date: 1st September 2026<br>
Duration of contract: 12 months<br>
Closing date for applications: 25th June 2026<br>
We will be reviewing applications on an ongoing basis.</p>
<p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p>
<p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p>
<p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p>
<p>Please indicate if you require any special accommodation, even at the first interview.</p>
<h4>Job context</h4>
<ol>
<li><strong>Palestine</strong><br>
Since 7 October 2023, the situation in the occupied Palestinian territory (oPt) has deteriorated sharply. Access to lifesaving services—already limited by repeated conflict, political instability, and economic hardship—has further declined. In the Gaza Strip, between 7 October 2023 and 1 January 2025, the Gaza Health Ministry reported at least 70,663 Palestinians killed and 171,139 injured as a result of ongoing hostilities, including casualties recorded after the ceasefire that came into effect on 11 October 2025.</li>
<li><strong>HI background and history</strong><br>
HI has been working in Palestine since 1996, initially supporting disability organizations and expanding in 1999 to mine action. After the 2014 Gaza crisis, its activities increasingly focused on emergency and post-emergency response, integrating physical rehabilitation, including prosthetics and orthotics for people injured by conflict and those with pre-existing disabilities.</li>
<li><strong>2026 perspectives</strong><br>
In a complex and volatile environment that is difficult to navigate and operate in, Handicap International focuses on its added value in the fields of health, armed violence reduction, education and humanitarian logistics. The Palestine program will be handed over to the Regional Division in the months to come, involving a restructuring of the program’s governance alongside the challenges of implementation, risk management, and the restructuring of departments and program resources.</li>
</ol>
<h4>Your mission</h4>
<p>Under the responsibility of the HI’s Emergency Manager, the Country Director contributes within his/her geographical area to the implementation of the mandate and the Strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the activities in the Program, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of sound management and successful functioning of the global organization.</p>
<p>In line with the current project objectives, the Country Director will lead successful program management. He/she will ensure sound monitoring of the project in line with the expected outcomes of the project.</p>
<p>The Country Director is the legal representative of the overall HI’s Palestine response internally and externally and promotes a high reputation and positive image of HI’s Palestine Program.</p>
<p>The Country Director deploys HI’s full mandate and Strategy in his/her geographical area, with operational partners, institutions and/or donors.</p>
<p>In his/her geographical area, he/she ensures compliance with his/her budget framework (including unrestricted funds) and HI policies and frameworks (safeguarding, commitment thresholds, security, human resources, risk management, etc.).</p>
<p>In his/her geographical area, he/she actively monitors and analyses context developments, to identify risks and opportunities.</p>
<h4>Responsibility 1: Management</h4>
<ul>
<li>Contributes to the development of his or her staff, creating the conditions for their commitment, professionalism, and attachment to HI.</li>
<li>Ensures compliance with the code of conduct of institutional policies, the state of mind and the expected individual and collective behaviour.</li>
<li>Understands the strategy, makes it explicit, translates it into operational objectives for his or her team, and leads the necessary changes.</li>
<li>Gives meaning to each management action.</li>
<li>Encourages inter and intra-departmental exchanges of practice.</li>
<li>Encourages innovation and risk-taking.</li>
<li>Organises the operational and partnership management of his/her team, structures the work around identified processes, steers performance and facilitates the resolution of problems.</li>
</ul>
<h4>Responsibility 2: Strategy and steering</h4>
<ul>
<li>Ensures the definition, implementation, and adaptation of the HI Strategy in the Program.</li>
<li>Is responsible for fundraising and resource planning:
<ul>
<li>Develops regular contacts with donors at field level and regularly informs the Institutional Funding teams.</li>
<li>Ensures the best allocation of resources to match Program ambitions, and plans accordingly (including support missions).</li>
</ul>
</li>
<li>Ensures the deployment and compliance with HI global frameworks, institutional policies, and standards.</li>
<li>Conducts partnership Steering Committees with his/her direct managers/counterpart: the operational partner and HI project team.</li>
<li>Ensures the design of project proposals for the continuity or expansion of the project or the development of new projects upon request.</li>
</ul>
<h4>Responsibility 3: Operational implementation</h4>
<ul>
<li>Is responsible for security management: in link with the Humanitarian Access and Security Manager and HQ specialist, develops a culture of safety and security at the Program level; ensures that security documents are developed, up-to-date and that all necessary measures are in place; ensures incident management and reporting according to HI frameworks.</li>
<li>Ensures financial control and monitoring of operations are effective in the Program: consolidation, control, and reporting of operational and organizational elements within the Program (dashboards, corrective measures, unrestricted funds consumption, etc.).</li>
<li>Ensures technical quality standards are applied in the projects of the Program and monitors the implementation of evaluations and donor audits’ recommendations.</li>
<li>With both potential opportunities and risks in mind, ensures continuous monitoring and analysis of current developments for the Program: implements analysis and monitoring of risks related to HI presence and activities; takes mitigation actions when relevant.</li>
</ul>
<h4>Responsibility 4: Representation, influence and leadership</h4>
<p>The Country Director represents the overall HI’s response internally and externally and promotes a high reputation and positive image of HI. This includes:</p>
<ul>
<li>Ensuring close coordination with Chad Country Director (especially related to fundraising activities, mutualization, response plan).</li>
<li>Ensuring authorizations to operate are secured and maintained, in compliance with the relevant country and state authorities’ requirements.</li>
<li>Employer’s representative responsibilities and compliance with local working regulations.</li>
<li>Communications on behalf of HI.</li>
<li>Representation of HI vis-à-vis local, national, traditional, political, military and diplomatic authorities and bodies.</li>
<li>Representation of HI vis-à-vis international organizations and coordination mechanisms and system.</li>
<li>Negotiation and signature of operational partnerships.</li>
<li>Developing external influence of HI (forums, operational and strategic alliances, etc.) and the external representation of the organization (events, media) in the Program’s geographical scope.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>You have at least 5 years of experience at key management positions within international organizations.</li>
<li>You have management experience in humanitarian, security and emergency programs.</li>
<li>You have strong interpersonal and intercultural skills.</li>
<li>You are able to work under high pressure and without constant supervision.</li>
<li>You have excellent organizational and coordination skills and you can transfer knowledge.</li>
<li>You have excellent communication skills and you are committed to teamwork.</li>
<li>You are able to travel and work in a tense and volatile context with strict security measures.</li>
<li>You have proven experience in negotiation with institutional donors, project writing and reporting.</li>
<li>You can manage risks and change.</li>
<li>You are fluent in English; knowledge of French and Arabic would be a plus.</li>
</ul>
<h4>Benefits</h4>
<p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p>
<ul>
<li>12 months international contract starting from 1st September 2026.</li>
<li>The international contract provides social cover adapted to your situation:</li>
<ul>
<li>Unemployment insurance benefits for EU nationals.</li>
<li>Pension scheme.</li>
<li>Medical coverage with 50% of employee contribution.</li>
<li>Repatriation insurance paid by HI.</li>
</ul>
<li>Salary from 3000 € gross/month upon experience.</li>
<li>Per diem: 640 € net/month - paid in the field.</li>
<li>Paid leaves: 25 days per year.</li>
<li>Rest and recuperation according to the level of the mission: 1 day per period.</li>
<li>Payment for travel costs (air ticket and visa) and transport of your personal effects.</li>
<li>A child allowance of 100 € per month, per child (from the second child) paid in the field.</li>
<li>Support travel costs (air ticket and visa) for accompanying dependent and health/repatriation insurance if the dependent has no income (open to couples).</li>
<li>Family package (open to families):
<ul>
<li>A child allowance of 100 € per month, per child (from the second child) paid in the field.</li>
<li>Contribution to school registration fees for children over 3 years.</li>
<li>Family-wide health coverage.</li>
<li>Payment for travel costs (air ticket and visa) and transport of your personal effects.</li>
<li>Housing: individual taken in charge by HI.</li>
</ul>
</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p>
<p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p>
<h4>Responsibilities</h4>
<ul>
<li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li>
<li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li>
<li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li>
<li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li>
<li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li>
<li>Audit usage data to optimize platform performance and identify underutilized features.</li>
<li>Translate technical documentation into clear training resources for non-technical teams.</li>
<li>Conduct business review health checks to align product performance with client goals.</li>
<li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li>
<li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li>
<li>Advocate for customers by converting feedback into structured product feature requests.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li>
<li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li>
<li>Experience using AI tools, including prompt engineering and AI-based integrations.</li>
<li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li>
<li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li>
<li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li>
<li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li>
<li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li>
<li>Real ownership — your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation — top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
Confidential
Jordan - Amman
<p><h4>Description</h4>
<p><strong>Who are we?</strong><br>
We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! Making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p>
<h4>The job in a nutshell</h4>
<p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants team and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurant customers browse digital menus, place orders, and pay for orders.</p>
<h4>What will you do?</h4>
<p>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap, and backlog for it, and drive meaningful impact for customers and the business.</p>
<ul>
<li>Identify, conceptualize, and develop new features and products that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and prioritize what’s best for the company based on specific goals and impact.</li>
<li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing, etc.</li>
<li>Develop, lead, and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions.</li>
<li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses.</li>
<li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable.</li>
<li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team.</li>
<li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conduct and facilitate market and competitor research with adjacent functions (e.g., design, ops, etc.).</li>
</ul>
<h4>Who will excel</h4>
<ul>
<li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries).</li>
<li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders.</li>
<li>Experience operating in multi-market / multi-region environments.</li>
<li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurrent tasks.</li>
</ul>
<h4>What we offer you?</h4>
<ul>
<li>We believe you will love working at Foodics!</li>
<li>We have an inclusive and diverse culture that encourages innovation and flexibility in-office.</li>
<li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li>
<li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li>
<li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li>
<li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li>
</ul></p><p></p>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Role Summary We re looking for a Ast Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>What is on your plate?</p><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</li><li>Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy.</li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers.</li></ul><p>Assortment:</p><ul><li>Ensuring cost efficiency across our consumers that meets their needs/wants.</li><li>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</li><li>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</li><li>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</li></ul><p>Price:</p><ul><li>Pricing the items based on pricing guidelines and recommended prices for PL/Imported items.</li><li>Collecting market prices and conducting country price audits.</li></ul><p>Promos:</p><ul><li>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</li><li>Developing the country promotion calendar.</li><li>Following up and ensuring effective execution of all activities required for each promotional event.</li><li>Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li><li>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</li><li>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</li><li>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</li><li>Regular market visits to check the assortment available in the country and pushing our suppliers to source them for us.</li></ul><p>Price:</p><ul><li>Pricing the items based on Ministry pricing guidelines of Fruits & Vegetables on a daily basis.</li><li>Collecting market prices and conducting country price audits.</li></ul><p>Promos:</p><ul><li>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</li><li>Developing the country promotion calendar.</li><li>Following up and ensuring effective execution of all activities required for each promotional event.</li><li>Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li></ul><p>Quality:</p><ul><li>Regular Tmart Stores visits to ensure the quality of Fruits & Veg provided by our suppliers is as per our requirement and SOP.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting. You have built teams and led cross-functional projects at scale. You are very detail-oriented, and structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved. You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you. You can interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills and always like to be hands-on with several tools. You have excellent analytical and communication skills and always like to be hands-on with several tools. Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission. Language skills: Fluent in English mandatory & Arabic can be a plus</p><p></p></section>
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> </p> <p> <strong>Who Are We </strong> </p> <p> <em>We Are Foodics!</em> a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.<br> </p> <p> <strong>The Job in a Nutshell </strong> </p> <p>We're looking for the most innovative and passionate people to work for an award-winning, mobile ordering software company like no other. Senior Product Manager (f/m/d) to join our Quick Service Restaurants <strong>team</strong> and help our enterprise clients deliver a great mobile ordering experience for both end-customers as well as for their restaurant staff. You will be responsible for products that help restaurants customers browse digital menus, place orders, and pay for orders.</p> <p> </p> <p> <strong>What Will You Do </strong> </p> <ul> <ul> <li>You own the Quick Service Restaurant product portfolio end-to-end, define the product strategy, roadmap and backlog for it and drive meaningful impact for customers and the business. </li> <li>Identify, conceptualize and develop new features and products, that deliver clear business impact. Do it in a customer-oriented way, with the right balance of quality and speed in mind, and priorities what s best for the company based on specific goals and impact. </li> <li>Be a leader in championing your product across all stakeholders, internal and external, including regional country teams, marketing etc. </li> <li>Develop, lead and implement projects such as company-wide go-to-market rollouts. Ensure timely delivery of projects in collaboration with other departments and functions. </li> <li>Communicate effectively with key stakeholders, uncovering problem spaces on the ground and informing new product features that solve for local users and local businesses. </li> <li>Work collaboratively with business stakeholders, assisting and troubleshooting to ensure that products are competitive and marketable. </li> <li>Collaborate with the engineers and designers, and other colleagues sharing knowledge on product developments and issues, to discuss and implement effective solutions for the team. </li> <li>Gather and use quantitative and qualitative data, creating hypotheses and making informed product decisions, testing assumptions early to reduce risk up-front. Conducting/facilitating market and competitor research with adjacent functions (e.g. design, ops etc.) </li> </ul> </ul> <p> </p> <p> </p> <p> <strong>Who Will Excel </strong> </p> <ul> <li>Minimum of 5 years of prior experience working in a PM role (bonus if within the F&B, hospitality, or last-mile delivery tech industries). </li> <li>Previous experience in conceptualizing B2C and/or B2B product solutions, engaging with business stakeholders. </li> <li>Experience operating in multi-market / multi-region environments. </li> <li>Ability to get hands-on in a complex operational environment, to manage and close the loop on multiple concurring tasks..</li> </ul> <p> <strong>What We Offer You </strong> </p> <p>We believe you will love working at Foodics!</p> <ul> <li>We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.</li> <li>We offer highly competitive compensation packages, including bonuses and the potential for shares.</li> <li>We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li> <li>Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li> <li>We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li> </ul> <p> </p> <p> </p> <p> </p></div></section>
Confidential
Jordan - Amman
<p><h4>About Taj HR</h4>
<p>Taj HR Consultancy is a recruitment and HR solutions company that helps organizations build and manage high-performing teams. Our services include recruitment and executive search, as well as HR outsourcing solutions that enable businesses to streamline their HR operations and focus on their core objectives.</p>
<p>We are looking for a motivated Sales Development Specialist to support the growth of our recruitment and HR outsourcing services by identifying new business opportunities and building strong client relationships.</p>
<h4>Job summary</h4>
<p>We are looking for a proactive and ambitious Sales Development Manager with 1–2 years of B2B sales experience to identify new business opportunities, engage potential clients, and contribute to the growth of our recruitment and HR services portfolio.</p>
<p>This is a fully remote position offering a fixed monthly salary plus an attractive sales commission structure based on performance.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Generate new business opportunities for recruitment and HR outsourcing services.</li>
<li>Identify and engage potential clients across different industries.</li>
<li>Conduct outreach through LinkedIn, email, phone calls, and networking activities.</li>
<li>Schedule meetings with decision-makers and present Taj HR's service offerings.</li>
<li>Understand client hiring and HR operational needs and recommend suitable solutions.</li>
<li>Prepare proposals and coordinate with internal teams to ensure successful service delivery.</li>
<li>Build and maintain long-term client relationships.</li>
<li>Achieve monthly sales targets and contribute to company growth.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>1–2 years of experience in B2B sales, business development, or account management.</li>
<li>Strong communication, presentation, and negotiation skills.</li>
<li>Experience in lead generation and outbound sales.</li>
<li>Ability to work independently in a remote environment.</li>
<li>Good command of English and Arabic.</li>
<li>Proficiency in LinkedIn, Microsoft Office, and CRM systems.</li>
<li>Results-driven mindset with a strong focus on achieving targets.</li>
</ul>
<h4>Compensation & benefits</h4>
<ul>
<li>Fixed monthly salary.</li>
<li>Attractive commission scheme based on sales performance.</li>
<li>Fully remote work arrangement.</li>
<li>Career growth opportunities within a growing HR consultancy.</li>
<li>Supportive and collaborative work environment.</li>
</ul>
<p>Join Taj HR Consultancy and help organizations connect with exceptional talent while building a rewarding career in B2B sales.</p></p><p></p>
Confidential
Jordan - Amman
<p><h4>About Taj HR</h4>
<p>Taj HR Consultancy is a recruitment and HR solutions company that helps organizations build and manage high-performing teams. Our services include recruitment and executive search, as well as HR outsourcing solutions that enable businesses to streamline their HR operations and focus on their core objectives.</p>
<p>We are looking for a motivated Sales Development Specialist to support the growth of our recruitment and HR outsourcing services by identifying new business opportunities and building strong client relationships.</p>
<h4>Job summary</h4>
<p>We are looking for a proactive and ambitious Sales Development Manager with 1–2 years of B2B sales experience to identify new business opportunities, engage potential clients, and contribute to the growth of our recruitment and HR services portfolio.</p>
<p>This is a fully remote position offering a fixed monthly salary plus an attractive sales commission structure based on performance.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Generate new business opportunities for recruitment and HR outsourcing services.</li>
<li>Identify and engage potential clients across different industries.</li>
<li>Conduct outreach through LinkedIn, email, phone calls, and networking activities.</li>
<li>Schedule meetings with decision-makers and present Taj HR's service offerings.</li>
<li>Understand client hiring and HR operational needs and recommend suitable solutions.</li>
<li>Prepare proposals and coordinate with internal teams to ensure successful service delivery.</li>
<li>Build and maintain long-term client relationships.</li>
<li>Achieve monthly sales targets and contribute to company growth.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>1–2 years of experience in B2B sales, business development, or account management.</li>
<li>Strong communication, presentation, and negotiation skills.</li>
<li>Experience in lead generation and outbound sales.</li>
<li>Ability to work independently in a remote environment.</li>
<li>Good command of English and Arabic.</li>
<li>Proficiency in LinkedIn, Microsoft Office, and CRM systems.</li>
<li>Results-driven mindset with a strong focus on achieving targets.</li>
</ul>
<h4>Compensation & benefits</h4>
<ul>
<li>Fixed monthly salary.</li>
<li>Attractive commission scheme based on sales performance.</li>
<li>Fully remote work arrangement.</li>
<li>Career growth opportunities within a growing HR consultancy.</li>
<li>Supportive and collaborative work environment.</li>
</ul>
<p>Join Taj HR Consultancy and help organizations connect with exceptional talent while building a rewarding career in B2B sales.</p></p><p></p>
Médecins Sans Frontières
Jordan - Amman
<p class="MsoNormal" ><b><span >MISSION PHARMACY MANAGER</span></b></p>
<p class="MsoNormal" ><span ></span></p>
<p class="MsoNormal" >Médecins Sans Frontières France is recruiting for its office in Amman a <b>“MISSION PHARMACY MANAGER” </b></p>
<p class="MsoNormal" ><b> </b></p>
<p class="MsoNormal" ><b><u>CONTEXT</u>: </b></p>
<p class="MsoNormal" >Médecins Sans Frontières is a private,non-profit international humanitarian organization dedicated to providing medical assistance to populations in crisis, without discrimination and regardless of race, religion, creed, or political affiliation. Médecins Sans Frontières is seeking a<b> </b><b><span lang="EN-GB">MISSION PHARMACY MANAGER </span></b>in its Office in Amman, Jordan.<b> </b></p>
<p class="MsoNormal" ><b> </b></p>
<p class="MsoNormal" ><b><u>MAIN PURPOSE</u>: </b></p>
<p class="MsoNormal" >Defining, coordinating and monitoring all pharmacy related activities in the Mission, according to <b>MSF</b> standards and values, the Medical Coordinator instructions and with consideration of national and international laws and regulations, in order to ensure the quality and proper organisation of medical supply process, procedures and protocols, the proper management of the medical stock in the projects and, in collaboration with the medical coordinator, the correct use of medicines and medical material. <span> </span><span> </span></p>
<p class="MsoNormal" ><b> </b></p>
<p class="MsoNormal" ><b><u><span lang="EN-GB">ACCOUNTABILITIES</span></u></b><b><span lang="EN-GB">:</span></b><span lang="EN-GB"> </span><b> </b></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span >Supporting the Head of Mission and Medical Coordinator in representing and defending MSF’s interests before the Ministry of Health and other local authorities or local suppliers for any issue concerning pharmaceutical supply, in order to ensure stock procurement in the projects while complying with the national laws and regulations and following MSF protocols. Ensuring a close follow up of the National Drug Supply particularly in projects where MSF is working in conjunction with MoH. Collaborating in budgeting and preparing drug and other medical material orders together with Medical and Logistic Coordinators.</span></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span >Supervising the running of the pharmacies across the mission, ensuring the proper implementation of MSF Safety standards, incl. pharmacovigilance follow up and waste management protocols, and to national and international legislation, in order to ensure the quality of the service given to the population and the accurate handling of drugs and products, including its proper disposal, in terms of hygiene and security. In case of integration of medical stock under the supply, this includes close involvement in the medical warehouse as regards procedures, operations and stock management but not direct supervision of same. Supporting the Medical Coordinator regarding the follow-up of EPREP planning and maintenance of medical emergency kits.</span></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span >Supporting and participating in all drug and medical material supply processes and ensuring its overall efficiency and effectiveness. This involves regular technical visits to project sites to ensure appropriate follow up of activities and management of field pharmacies; collecting and analyzing stock indicators according to physical records and logistic across different projects and together with the Medical Coordinator taking corrective decisions when necessary and providing technical pharmacy support regarding pharmaceutical information, medication use (protocols and rational drug use), management of side effects, adherence issues etc.</span></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span >Ensuring the collection of data for monitoring and surveillance of optimal quantity & quality of medicine use. Supporting activities at service level for effective drug distribution and control, quality prescription (rational drug use), medicines reconciliation, antibiotic stewardship interventions such as restricted use antibiotic review, follow up of pharmaceutical care plans, patient counseling, good dispensing practices and safe medication practices.</span></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span >Monitoring the procurement process and taking corrective measures when needed, ensuring regular communication with Medical, Logistics, HR and Finance departments regarding Medical Supply and Pharmacy Management. Supporting the Medical Coordinator in order to ensure local medical purchases are made from approved sources, subject to approval of Section Pharmacist</span></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span >Being responsible for the good maintenance of all drugs and equipment in the pharmacies and the appropriate storage and management of supply of narcotic and psychotropic medication with respect to national legislation, permitting traceability for these specific products. </span></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span >Facilitating correct stock management and transport/storage procedures, in order to ensure the availability of stock in all projects and to avoid expiries/overstocks and stock-outs. Ensuring that all inventories of drugs and medical devices exist and are updated. In close collaboration with Logistics Department, supervising storage conditions (e.g. humidity, temperature, light exposure, cleanliness, pest and rodents control, stock security, maintenance of cold chain, etc.), classification, organization and inventory, in order to guarantee the quality of the medicines and other medical material and prevent damage, financial losses generated by expired items, deterioration and robbery. Being responsible for follow-up of loans/donations and management of expired medications according to MSF procedures (and national legislation in case of expired drugs)</span></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span >Planning and supervising, in close coordination with the HR department, the associated processes (recruitment, training/induction, evaluation, potential detection, development and communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required. In case of integration of medical stock under the supply, this includes providing support to Supply Log in this capacity to ensure the medical stock and pharmacy management according to recommended guidelines/procedures </span></p>
<p class="MsoListBullet" ><span ><span>•<span > </span></span></span><span >Participating in reporting according to MSF guidelines (SitReps, medical statistical reports, etc.) and reporting on drug consumption and medical devices dispensed according to protocols, informing on unusual patterns. </span><span ></span></p>
<p class="MsoNormal" > </p>
<p class="MsoNormal" ><b><u><span lang="EN-GB">REQUIREMENTS</span></u></b><b><span lang="EN-GB">:</span> </b></p>
<p class="MsoNormal" > </p>
<table border="0" cellpadding="0" cellspacing="0" class="MsoNormalTable" width="100%">
<tbody>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Education</span></b><span lang="EN-GB"></span></p>
</td>
<td valign="top" width="80%">
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span>Essential: pharmacy degree (or equivalent 4-5 years diploma according to the country of origin of the pharmacist)<span> </span></span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Experience</span></b><span lang="EN-GB"></span></p>
</td>
<td valign="top" width="80%">
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span>Essential demonstrated two years’ experience in (hospital) pharmacy management, previous experience with MSF or other NGO’s in developing countries is desirable</span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Languages</span></b><span lang="EN-GB"></span></p>
</td>
<td valign="top" width="80%">
<p class="MsoListParagraph" ><span ><span>•<span > </span></span></span><span >Arabic & English essential. </span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Knowledge</span></b><span lang="EN-GB"></span></p>
</td>
<td valign="top" width="80%">
<p class="MsoListBullet" ><span lang="FR-CH"><span>•<span > </span></span></span><span lang="FR-CH">Essential computer literacy (word, excel, internet)</span></p>
<p class="MsoListBullet" ><span><span>•<span > </span></span></span><span>Desirable knowledge of “Isy stock”</span></p>
</td>
</tr>
<tr>
<td valign="top" width="19%">
<p class="MsoNormal" ><b><span lang="EN-GB">Competencies</span></b></p>
</td>
<td valign="top" width="80%">
<p class="MsoListBullet" ><span lang="FR-CH"><span>•<span > </span></span></span><span lang="FR-CH">People Management and Development <b>L2</b></span></p>
<p class="MsoListBullet" ><span lang="FR-CH"><span>•<span > </span></span></span><span lang="FR-CH">Commitment to MSF Principles <b>L2</b></span></p>
<p class="MsoListBullet" ><span lang="FR-CH"><span>•<span > </span></span></span><span lang="FR-CH">Behavioural Flexibility <b>L3</b></span></p>
<p class="MsoListBullet" ><span lang="FR-CH"><span>•<span > </span></span></span><span lang="FR-CH">Results and Quality Orientation <b>L3</b></span></p>
<p class="MsoListBullet" ><span lang="FR-CH"><span>•<span > </span></span></span><span lang="FR-CH">Teamwork and Cooperation <b>L3</b></span></p>
<p class="MsoListBullet" ><span lang="FR-CH"> </span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" > </p>
<p class="MsoNormal" ><b>WORK LOCATION: </b>Amman - Jordan<b> </b> or Jerusalem depending on selected candidate </p>
<p class="MsoNormal" ><b>CONTRACT: </b>6 Months Fixed-term contract renewable – Full-time </p>
<p class="MsoNormal" > </p>
<p class="MsoNormal" >Interested applicants should submit their application in <b>English</b>, containing a <b>Curriculum Vitae (CV)</b>, </p>
<p class="MsoNormal" >no later than <b>Thursday 3 Septemebr 2026</b>, on the <b>Akhtaboot website</b> </p>
<p class="MsoNormal" > </p>
<p class="MsoNormal" > </p>
<p class="MsoNormal" > </p>
<p class="MsoNormal" ><b><i>MSF promotes the inclusion of women and people with disabilities</i></b></p>
<p class="MsoNormal" ><i>Only shortlisted candidates will be contacted via email</i></p>
<p class="MsoNormal" ><b> </b> </p>
<p class="MsoNormal" ><b><u>Notice:</u></b> No monetary transactions, no demands for favors in kind, nor other types of favoritism will be tolerated in the recruitment process. MSF reserves the right to refuse the hiring of a candidate who has benefited from such acts. All such illicit demands may be pursued through the judicial system. </p>
toto
Jordan - Amman
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>Job Description:</strong> </p> <p>We are seeking a highly motivated and experienced Transformation Manager to join our Chief Strategy & Transformation Office. In this role, you will play a pivotal role in driving the successful execution of transformation initiatives, ensuring alignment with the organization's strategic vision, and fostering a culture of growth and innovation, while owning the impact of transformation initiatives on the business's Profit & Loss (P&L). Your responsibilities will also include developing and managing Objectives and Key Results (OKRs) to measure the impact and success of transformation projects while embracing agile principles relevant to Agile Product and Delivery Management.</p> <p> </p> <p> <strong>Responsibilities:</strong> </p> <ul> <li> <strong>Spearhead Strategic Transformation:</strong> Orchestrate and execute strategic transformation initiatives, assuming full ownership of their success.</li> <li> <strong>Harness Domain Expertise</strong>: Leverage extensive line-of-business knowledge in Retail, CIB, Operations, and GRC to drive seamless implementation and adoption of strategic initiatives.</li> <li> <strong>Align Transformation with Strategic Objectives</strong>: Ensure that transformation initiatives are seamlessly aligned with the organization's strategic objectives and long-term vision.</li> <li> <strong>Champion P&L Ownership</strong>: Take ownership of the financial implications of transformation initiatives on the business's Profit & Loss (P&L), ensuring financial viability and alignment with business goals.</li> <li> <strong>Data-Driven Decisions:</strong> Work with data to drive informed decisions, partnering with Data Business Partners and Data Stewards to ensure that transformation initiatives are data-driven and data-compliant.</li> <li> <strong>Deliver Comprehensive Reporting</strong>: Regularly prepare detailed reports and updates for senior management and governance committees, effectively communicating the status, progress, and achievements of transformation initiatives, including their financial impact on the P&L.</li> </ul> <ul> <li> <strong>Foster Cross-Functional Collaboration</strong>: Collaborate effectively with diverse departments and stakeholders to ensure seamless and unified execution of transformation efforts.</li> <li> <strong>Navigate Change with Expertise:</strong> Devise and implement comprehensive change management strategies to facilitate smooth transitions during transformation projects.</li> <li> <strong>Optimize Resource Allocation</strong>: Effectively allocate and manage resources to support transformation initiatives and drive successful outcomes.</li> <li> <strong>Measure Impact with Robust KPIs</strong>: Establish key performance indicators (KPIs) and Objectives and Key Results (OKRs) to accurately measure the success and impact of transformation projects.</li> <li> <strong>Embrace Agile Principles:</strong> Champion agile methodologies relevant to Agile Product Management, including iterative development, customer-centricity, and continuous improvement.</li> <li> <strong>Monitor Progress with Vigilance</strong>: Continuously monitor the progress of transformation initiatives, proactively identifying and addressing potential issues as they arise.</li> <li> <strong>Mitigate Risks Proactively</strong>: Identify potential risks and challenges associated with transformation initiatives and develop effective mitigation strategies.</li> <li> <strong>Drive Innovation</strong>: Collaborate closely with the Chief Strategy and Transformation Officer to identify innovative opportunities and develop strategies to drive innovation within the organization.</li> <li> <strong>Partner with EPMO</strong>: Collaborate with the Enterprise Project Management Office (EPMO) to streamline the execution of transformation initiatives.</li> <li> <strong>Execute Strategic Initiatives</strong>: Lead the execution of the organization's strategic initiatives, ensuring that transformation efforts align with the broader strategic goals.</li> <li> <strong>Embrace Continuous Improvement</strong>: Foster a culture of continuous improvement by identifying opportunities to enhance the efficiency and effectiveness of transformation efforts.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> </p> <ul> <li>Bachelor's degree in Business, Management, or a related field. Master's degree is a plus.</li> </ul> <ul> <li>At least 10 years of experience in managing large-scale transformation projects and change initiatives.</li> </ul> <ul> <li>Proven domain expertise (Retail or Corporate Investment Banking)</li> <li>Strong understanding of project management methodologies and best practices.</li> <li>Exceptional leadership and communication skills.</li> <li>Analytical and problem-solving capabilities.</li> <li>Ability to adapt to fast-paced and dynamic environments.</li> <li>Change Management certification is advantageous.</li> <li>Familiarity with financial and banking sector operations is a plus.</li> </ul> <p> </p> <p>Preferred Certifications:</p> <ul> <li>Agile Product Owner (CSPO)</li> <li>Project Management Professional (PMP)</li> <li>Change Management Certification (e.g., Prosci, ADKAR)</li> </ul> <p> </p><p></p></section>