Operation Manager Jobs in Jordan

<p><h4>Company Overview</h4> <p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.</p> <br> <h4>Role Summary</h4> <p>As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.</p> <br> <h4>Responsibilities</h4> <li>Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.</li> <li>Lead, mentor, and develop delivery team leads and developer teams.</li> <li>Coordinate with cross-functional teams to deliver business outcomes.</li> <li>Identify process improvements and implement best practices.</li> <li>Manage budgets and resource allocation tied to delivery schedules.</li> <li>Build strong client relationships and provide status reporting, dashboards, and timeline updates.</li> <li>Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.</li> <li>Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.</li> <li>Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.</li> <li>Monitor progress, identify blockers, manage escalations, and resolve risks and issues.</li> <li>Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.</li> <li>Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.</li> <li>Support customer communication, steering meetings, and formal handovers.</li> <li>Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.</li> <li>Promote delivery governance, continuous improvement, and consistent project execution practices.</li> <br> <h4>Requirements</h4> <h4>Qualifications</h4> <p><strong>Educational qualifications</strong></p> <li>Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related technical field.</li> <li>Project management education or equivalent professional training is a must.</li> <br> <p><strong>Experience needed</strong></p> <li>10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.</li> <li>Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.</li> <li>Previous experience in the insurance field is a plus.</li> <br> <p><strong>Trainings / Certificates</strong></p> <li>PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.</li> <li>ITIL Foundation certification is preferred.</li> <li>Training in customer communication, risk management, UAT, and release governance is preferred.</li> <br> <p><strong>Technical Qualifications</strong></p> <li>Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.</li> <li>Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.</li> <li>Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.</li> <li>Knowledge of UAT, go-live readiness, cutover planning, and handover practices.</li> <li>Experience with customer-facing communication, reporting, governance, and escalation management.</li> <li>Eligible to work in Jordan.</li> <br> <h4>Benefits</h4> <li>Class A health insurance</li></p><p></p>

<p><h4>Company Overview</h4> <p>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries. We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs. Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.</p> <br> <h4>Role Summary</h4> <p>As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications. This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline. You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.</p> <br> <h4>Responsibilities</h4> <li>Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.</li> <li>Lead, mentor, and develop delivery team leads and developer teams.</li> <li>Coordinate with cross-functional teams to deliver business outcomes.</li> <li>Identify process improvements and implement best practices.</li> <li>Manage budgets and resource allocation tied to delivery schedules.</li> <li>Build strong client relationships and provide status reporting, dashboards, and timeline updates.</li> <li>Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.</li> <li>Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.</li> <li>Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.</li> <li>Monitor progress, identify blockers, manage escalations, and resolve risks and issues.</li> <li>Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.</li> <li>Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.</li> <li>Support customer communication, steering meetings, and formal handovers.</li> <li>Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.</li> <li>Promote delivery governance, continuous improvement, and consistent project execution practices.</li> <br> <h4>Requirements</h4> <h4>Qualifications</h4> <p><strong>Educational qualifications</strong></p> <li>Bachelor’s degree in computer science, software engineering, information systems, computer engineering, or a related technical field.</li> <li>Project management education or equivalent professional training is a must.</li> <br> <p><strong>Experience needed</strong></p> <li>10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.</li> <li>Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.</li> <li>Previous experience in the insurance field is a plus.</li> <br> <p><strong>Trainings / Certificates</strong></p> <li>PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.</li> <li>ITIL Foundation certification is preferred.</li> <li>Training in customer communication, risk management, UAT, and release governance is preferred.</li> <br> <p><strong>Technical Qualifications</strong></p> <li>Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.</li> <li>Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.</li> <li>Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.</li> <li>Knowledge of UAT, go-live readiness, cutover planning, and handover practices.</li> <li>Experience with customer-facing communication, reporting, governance, and escalation management.</li> <li>Eligible to work in Jordan.</li> <br> <h4>Benefits</h4> <li>Class A health insurance</li></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries.<br> We help organizations implement and evolve technology solutions that are secure, reliable, and built to support long-term business needs.<br> Within our Information Technology and Services practice, we work closely with customers to deliver high-quality outcomes across complex enterprise environments.<br> As a Delivery Manager, you will play a central role in driving the successful delivery of Oracle APEX-based insurance and enterprise applications.<br> This role is focused on delivery ownership, coordination, and accountability, ensuring projects move forward with the right structure, visibility, and operational discipline.<br> You will work across customer, product, development, QA, and implementation teams to keep delivery on track, maintain quality standards, and support strong client relationships throughout the lifecycle.<br> Responsibilities Oversee and manage the end-to-end software delivery lifecycle, ensuring adherence to SLAs and client expectations.<br> Lead, mentor, and develop delivery team leads and developer teams.<br> Coordinate with cross-functional teams to deliver business outcomes.<br> Identify process improvements and implement best practices.<br> Manage budgets and resource allocation tied to delivery schedules.<br> Build strong client relationships and provide status reporting, dashboards, and timeline updates.<br> Manage delivery execution for Oracle APEX implementation, customization, enhancement, integration, and support projects.<br> Coordinate scope, schedule, resources, dependencies, risks, and priorities across customers, product, development, QA, and implementation teams.<br> Ensure deliverables are planned, tracked, reviewed, and delivered to agreed quality standards and contractual commitments.<br> Monitor progress, identify blockers, manage escalations, and resolve risks and issues.<br> Facilitate alignment across requirements, design, implementation readiness, testing, deployment, and post-go-live support.<br> Review project status, RAID logs, resource utilization, change requests, acceptance criteria, and delivery KPIs.<br> Support customer communication, steering meetings, and formal handovers.<br> Ensure lessons learned, documentation, release notes, deployment plans, and support transition materials are prepared.<br> Promote delivery governance, continuous improvement, and consistent project execution practices.<br> Class A Health Insurance QualificationsEducational qualifications Bachelor’s degree in computer science, Software Engineering, Information Systems, Computer Engineering, or a related technical field.<br> Project management education or equivalent professional training is a must.<br> Experience needed 10-12 years of experience in software delivery management, implementation management, project management, or customer-facing technology delivery.<br> Previous experience in managing multiple teams across the SDLC in Waterfall and Agile environments.<br> Previous experience in the insurance field is a plus.<br> Trainings/ Certificates PMP, PRINCE2, Agile/Scrum, or equivalent certification is preferred.<br> ITIL Foundation certification is preferred.<br> Training in customer communication, risk management, UAT, and release governance is preferred.<br> Technical Qualifications Knowledge of Oracle APEX product delivery lifecycle and implementation concepts, and Oracle Forms and Reports delivery lifecycle and implementation concepts.<br> Experience with project planning, scope management, risk management, issue tracking, and stakeholder communication.<br> Working knowledge of SQL/PLSQL, system integrations, application testing, deployment processes, and production support.<br> Knowledge of UAT, go-live readiness, cutover planning, and handover practices.<br> Experience with customer-facing communication, reporting, governance, and escalation management.<br> Eligible to work in Jordan.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary We re looking for a Ast Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>What s On Your Plate?</p><ul><li>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply.</li><li>Responsible for monitoring the economic performance of the Fruits &amp; Vegetables categories across sales, gross margin, profit and loss and consistency with the company &amp; commercial strategy.</li><li>Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy.</li><li>Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc.</li><li>Reviewing and resolving any issues with local suppliers by regular visiting the suppliers warehouse.</li></ul><p>Assortment:</p><ul><li>Monitoring the daily availability list and ensuring new seasonal items are regularly listed by the supplier.</li><li>Ensuring cost efficiency across our consumers that meets their needs/wants.</li><li>Defining and maintaining the local assortment and integrating the basic assortment for the department/categories.</li><li>Providing regional teams with information regarding products and quantities needed for international and regional contracts.</li><li>Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</li><li>Regular market visits to check the assortment available in the country and pushing our suppliers to source them for us.</li></ul><p>Price:</p><ul><li>Pricing the items based on Ministry pricing guidelines of Fruits &amp; Vegetables on a daily basis.</li><li>Collecting market prices and conducting country price audits.</li></ul><p>Promos:</p><ul><li>Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment.</li><li>Developing the country promotion calendar.</li><li>Following up and ensuring effective execution of all activities required for each promotional event.</li><li>Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</li></ul><p>Quality:</p><ul><li>Regular Tmart Stores visits to ensure the quality of Fruits &amp; Veg provided by our suppliers is as per our requirement and SOP.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, and structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You can interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills.</li><li>You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent in English mandatory &amp; Arabic can be a plus</li></ul><p></p></section>

<p><strong>We</strong>&nbsp;<strong>are</strong>&nbsp;<strong>Hiring!</strong></p> <p>Orang&nbsp;Hubs dedicated to making Impact Through Creative Arts, Coaching and Lifelong Learning for less privileged communities, - is seeking a passionate, grounded, and visionary</p> <p><strong>&nbsp; &nbsp; A Center Coordinator/Manager&nbsp;</strong>to lead all its efforts, provide guidance to the technical team, manage administrative requirements and operations, and grow partnerships</p> <p>The candidates for this position will work on provision of:</p> <ul> <li>Creative Arts Therapy programs and workshops (movement, drama, visual arts, music, etc.) in community centers</li> <li>Training the Trainer programs — either leading sessions or recruiting and developing qualified trainers</li> <li>Mentorship and upskilling of women to become local facilitators and project leads</li> <li>Mobile outreach initiatives to expand impact in villages and neighboring towns</li> <li>Needs analysis and response for the communities</li> <li>Partnerships with local and international organizations to ensure sustainable, ethical, high-impact delivery</li> </ul> <p>The applicant will be the coordinator of the existing community center, and has to be able to blend therapeutic expertise with leadership, mentoring, and program design while building trust on the ground.</p> <p>The applicant&nbsp;<strong><u>qualifications</u></strong>&nbsp;must include:</p> <ol> <li>A graduate in creative arts therapy, psychology, behavioral science, or social work</li> <li>Fully fluent in both Arabic and English</li> <li>Skilled in group facilitation, training, or coaching</li> <li>Experienced (or confident) in building a team and developing other facilitators</li> <li>Grounded in leadership — firm yet compassionate</li> <li>Passionate about community well-being, creative expression, and emotional resilience</li> <li>Organized, visionary, and deeply attuned to cultural context and human dignity</li> </ol> <p>&nbsp;</p> <p>This isn’t just a role — it’s a mission.</p> <p><strong>Interested applicants are invited to submit their CV with a cover letter to&nbsp;</strong><a href="mailto:hc1vacancy@gmail.com">hc1vacancy@gmail.com</a></p> <p><strong>no later than the 30th</strong>&nbsp;<strong>of July, 2026</strong></p> <p><strong><em>Only shortlisted candidates will be contacted.</em></strong></p> <p>&nbsp;</p>

<p><br></p><p><strong>Job Summary</strong></p><p>The Office Manager (OM) serves as the principal operational focal point for the combined office and is expected to provide impartial, responsive, and coordinated support to both Resident Representative Offices. These positions take responsibility for every aspect of an assignment by acting independently and professionally and creating and promoting collaboration, high quality work, and team development. They think strategically and actively contribute to and support the delivery of the Head of Office s agendas. The Office Manager for administrative purposes and in accordance with Workday requirements, reports to the Resident Representative for Jordan. While the Resident Representative for Jordan retains primary responsibility for engagement with Jordanian authorities, both Resident Representatives are key stakeholders in the Office Manager s work and share responsibility for effective office and staff management. Under the supervision of the Head of Offices, the selected candidate will support program objectives by managing the resident mission s workflow, workload, and support systems. They will have interactions with employees at all levels throughout the office, visiting IMF missions, Senior level officials (internal/external), donors, civil society, academia, business, and other resident missions.</p><p><strong>Duties and Responsibilities</strong></p><p>Within the limits of delegated authority, the Office Manager (OM) undertakes the following duties and responsibilities:</p><ul><li>Provides comprehensive administrative and/or executive support to the Head of Office and the Resident Representative for Iraq/Yemen.</li><li>Leads and guides employees within the office on administrative and ad hoc issues.</li><li>Ensures smooth operation of office support work and related systems. Manages and leads office support employees.</li><li>Acts as the security focal point, responsible for all security and employee safety.</li><li>Supervises/manages preparation and coordination of all logistical arrangements with respect to domestic/international travel, visa support for incoming missions and conferences workshops, etc.</li><li>Has primary responsibility for coordination of office technology and its application and identifies and assists in the resolution of a wide range of technology-related problems (hardware, software, and communication). Facilitates the exchange of IT information within the office.</li><li>Establishes and maintains an effective network of contacts with government officials, donors, civil society, academia, business, headquarters, and other resident missions. Works with COM employees in the development/maintenance of IMF RR Country web site.</li><li>Manages human resource (HR) actions, e.g., recruitment and training, and participates and contributes to the preparation of employees plans and employees performance process as appropriate.</li><li>Plays a leadership role in planning and monitoring the office work program, budget, administrative processes, and employees. Processes and follows up on all budget-related issues, e.g., consultant contracts, travel arrangements, payment requests, etc.</li><li>Manages all payments under the office s budget. This includes managing staff and supplier information in the Corporate Banking Solution (CBS), ensuring correct banking information is provided, and entering claims in the CBS for the approval of the Director and processing by FIN, ensuring timeliness of payments, accurate calculation of the amounts, and adequate supporting documentation.</li><li>Monitors the bank account ensuring all payments processed through local accounts are timely recorded in the Fund s accounting system and the balances on the accounts agree to Fund s records, fees charged by the local bank are in compliance with the fee schedule under the signed banking agreement, and balance is sufficient to cover upcoming payments and has a buffer for contingency purposes.</li><li>Manages petty cash for the office. This includes compliance with controls over handling cash, monthly petty cash count, and reconciliation with the record of petty cash in the Fund s accounting system.</li><li>Prepares and tracks purchase and payment vouchers as well as assist in the preparation of tender bids and vendor evaluation.</li><li>Supports periodic financial audits of the records and performing ad hoc financial analysis.</li><li>Acts as a conduit between management and other employees.</li><li>Performs other duties as required.</li></ul><p><strong>Qualifications:</strong></p><ul><li>A bachelor s degree in Business Administration or a related field is required, along with at least seven years of experience in administrative services, finance, accounting, audit, human resources or a related area. Experience in an international institution or NGO, a similar organization, or in public administration would be an asset. Experience in accounting and finance would be an asset.</li></ul><p><strong>Skills:</strong></p><ul><li>Demonstrated superior knowledge in the interpretation of relevant policies, procedures, and practices.</li><li>Interpersonal skills: the ability to work well with others.</li><li>Knowledge of finance and budget systems.</li><li>Excellent computer skills: proven experience with standard computer software packages such as the MS Office Suite (including Word, Excel and Power Point).</li></ul><p><strong>Language Requirements</strong></p><ul><li>Fluency in oral and written Arabic is required. Proficiency in English is also essential.</li></ul><p><strong>Desired Candidate Profile</strong></p>A bachelor's degree in Business Administration or a related field is required, along with at least seven years of experience in administrative services, finance, accounting, audit, human resources or a related area. Experience in an international institution or NGO, a similar organization, or in public administration would be an asset. Experience in accounting and finance would be an asset.<br><br>Skills:<br>Demonstrated superior knowledge in the interpretation of relevant policies, procedures, and practices.<br>Interpersonal skills: the ability to work well with others.<br>Knowledge of finance and budget systems.<br>Excellent computer skills: proven experience with standard computer software packages such as the MS Office Suite (including Word, Excel and Power Point).<br><br>Language Requirements<br>Fluency in oral and written Arabic is required. Proficiency in English is also essential.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Sr. Sales Manager <ul> <li><span>Posting Date</span>: 21/07/2026</li> <li><span>Ref</span>: SJOR-150</li> <li><span>Position</span>: Sr. Sales Manager</li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman </li> <li> </li><li><span>Sector</span>: Manufacturing</li> <li><span>Years of Experience</span> 8 to 15 years in the Packaging industry</li> <li> </li><li><span>Qualification</span>: Bachelor Degree in Business Administration or related field</li> <li><span>Salary</span>: 2500 - Up to 3500 JOD </li> <li><span>Workdays</span>: </li> <li> </li><li><span>Description</span>: Sr. Sales Manager Overview Our client is a leading manufacturing company operating in the Packaging industry. We are seeking an experienced and results-driven Sr. Sales Manager to lead the sales function, develop and execute strategic sales plans, and drive sustainable business growth. The ideal candidate will have a proven background in packaging manufacturing, strong leadership capabilities, and extensive GCC market experience. Description Sales Strategy &amp; Business Growth <ul> <li>Develop and implement comprehensive sales strategies aligned with the company's growth objectives.</li> <li>Prepare annual sales plans, budgets, and revenue forecasts.</li> <li>Identify new business opportunities and expand the company's market share across existing and new markets.</li> <li>Develop initiatives to maximize sales performance and long-term profitability.</li> </ul> Sales Team Leadership <ul> <li>Lead, mentor, and manage the sales team to ensure high performance and achievement of sales targets.</li> <li>Set individual sales objectives and monitor team performance through regular reviews and coaching.</li> <li>Develop sales territories, allocate accounts, and optimize field sales coverage.</li> <li>Build a high-performance sales culture focused on accountability and continuous improvement.</li> </ul> Customer &amp; Key Account Management <ul> <li>Build and maintain strong relationships with key customers and strategic accounts.</li> <li>Support the sales team in managing major customer negotiations and closing high-value opportunities.</li> <li>Ensure high levels of customer satisfaction while strengthening long-term business relationships.</li> <li>Monitor customer needs and market trends to identify new growth opportunities.</li> </ul> Sales Planning &amp; Performance Management <ul> <li>Monitor sales KPIs and analyze performance against targets.</li> <li>Prepare regular sales reports, forecasts, and business reviews for senior management.</li> <li>Develop corrective action plans to improve sales performance where required.</li> <li>Ensure effective implementation of pricing strategies and commercial policies.</li> </ul> Cross-Functional Collaboration <ul> <li>Work closely with Production, Operations, and Supply Chain to ensure customer requirements are fulfilled efficiently.</li> <li>Coordinate with Marketing to support promotional activities and business development initiatives.</li> <li>Ensure smooth communication between internal departments to achieve commercial objectives.</li> </ul> Requirements <ul> <li><strong>Education:</strong> Bachelor's Degree in Business Administration, Marketing, Industrial Engineering, or a related field.</li> <li><strong>Experience:</strong> Minimum of 10 years of progressive sales experience, including at least 5 years in a senior sales management position.</li> <li><strong>Industry Experience:</strong> <strong>Mandatory experience within the Packaging Manufacturing industry (Packaging / Carton / Flexible Packaging / Plastic Packaging or similar manufacturing environments).</strong></li> <li><strong>GCC Experience:</strong> <strong>Strong GCC market experience is mandatory.</strong></li> <li><strong>Leadership Experience:</strong> Proven experience managing and developing sales teams, setting sales territories, supervising field sales representatives, and driving sales performance.</li> <li><strong>Skills:</strong> Strong sales planning, business development, market expansion, team leadership, negotiation, forecasting, analytical, and commercial management skills.</li> <li><strong>Candidate Location:</strong> Candidates based inside or outside Jordan are welcome to apply.</li> <li><strong>Languages:</strong> Fluent Arabic and English.</li> <li><strong>Availability:</strong> Immediate or 30-day joining preferred.</li> </ul> Compensation &amp; Benefits <ul> <li><strong>Salary Range:</strong> 2500 JOD up to 3500 JOD</li> </ul> <br> More<br> </li> </ul> <br> <br> </div>

<p><h4>About Careem Shops</h4> <p>Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.</p> <p>Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.</p> <h4>About the role</h4> <p>We’re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience. This role combines strategic thinking with hands-on execution. You’ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you’ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem’s fastest-growing businesses. You’ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p> <h4>What you will own</h4> <p><strong>1. P&L and Commercial Strategy</strong><br> Full ownership of the Jordan Shops P&L.<br> Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.<br> Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.</p> <p><strong>2. Merchant and Partner Store Operations</strong><br> Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.<br> Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.<br> Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p> <p><strong>3. Everything App Synergy</strong><br> Collaborate with Careem Pay to ensure frictionless checkout and drive wallet adoption across Shops orders.<br> Partner with Captain Ops to protect delivery reliability and Captain earnings.<br> Identify cross-sell opportunities with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p> <p><strong>4. People and Culture</strong><br> Lead and develop a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.<br> Represent Jordan Shops in regional forums, ensuring local market realities directly inform Group strategy.</p> <h4>What success looks like</h4> <p>Growth: GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.<br> Efficiency: Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.<br> Retention: A growing, loyal merchant base measured by repeat listings and reduced churn.<br> Sustainability: A Captain network that views Careem Shops as reliable, well-paid work.</p> <h4>What we are looking for</h4> <p>Experience: 8+ years in commercial, operations, or general management roles—ideally within quick-commerce, retail, or on-demand delivery.<br> Financial acumen: Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.<br> Market knowledge: Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.<br> Mindset: A builder's mindset—hands-on with data, unfazed by ambiguity, and quick to execute solutions.<br> Languages: Arabic and English fluency is preferred.</p> <h4>What we’ll provide you</h4> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! &nbsp;</p><br> <p><strong>Learn more: jti.com</strong></p><br> <span><strong>Planning &amp;&nbsp;Procurement Manager</strong></span><br> <br><span>As the Planning and Procurement Manager, you will play a key role in ensuring the smooth and efficient operation of the factory. You will lead the full Planning and Procurement team, overseeing finished and semi-finished goods planning, material supply and both short- and long-term production planning. Through effective capacity management, production sequence optimization, project support&nbsp;and inventory control, you will help ensure market demand is met while maintaining efficient stock levels across material, leaf and finished goods warehouses.<br></span><br><br> <span><strong>Position:<br></strong></span><br> <ul> <li><span>Coordinate and control short-term planning, including daily scheduling, production report maintenance, planning data accuracy and continuous support for finished goods and semi-finished goods planners.<br></span></li> <li><span>Control material planning for non tobacco materials and leaf, including requirements, coverage and inventory turnover analysis.<br></span></li> <li><span>Coordinate and control planning through monthly plan preparation, adjustments and review, taking into account production constraints and market demand requirements.<br></span></li> <li><span>Perform capacity analysis covering capacity overview, machinery capabilities, planned sourcing changes, material lot sizes and prices.<br></span></li> <li><span>Manage Planning and Procurement Department key performance indicators, including inventory turnover, monthly reporting and presentations to Factory Management. Continuesly develop and improve factors having direct and indirect effect on material planning and ordering and production planning.<br></span></li> <li><span>Maintain and improve factory planning system data accuracy and monthly performance overview in line with global key performance indicators.<br></span></li> <li> <p>Develop and run required controls in the relevant planning area.<br></p><br> </li> <li><span>Recruit, motivate and guide the professional development of the team reporting directly and indirectly to this role.<br></span></li> </ul> <span><strong>Requirements:<br></strong></span><br> <ul> <li><span>University or Technical University degree.<br></span></li> <li><span>At least 2 years of professional experience in production planning.<br></span></li> <li><span>Fluent English language skills for effective verbal and written communication.<br></span></li> <li><span>PC literacy, Microsoft Office skills and advanced Excel capability.<br></span></li> <li><span>Knowledge of enterprise resource planning systems, with SAP and APO knowledge preferred.<br></span></li> <li><span>Ability to take ownership, focus on value and strive for continuous improvement.<br></span></li> </ul> <p><span><strong>What to expect:</strong></span></p><br> <p><span>Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.</span></p><br> <p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br> <p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary We re looking for a Ast Category Manager to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>What s On Your Plate? Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply. Responsible for monitoring the economic performance of the Fruits &amp; Vegetables categories across sales, gross margin, profit and loss and consistency with the company &amp; commercial strategy. Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy. Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc. Reviewing and resolving any issues with local suppliers by regular visiting the suppliers warehouse.</p><p>Assortment: Monitoring the daily availability list and ensuring new seasonal items are regularly listed by the supplier. Ensuring cost efficiency across our consumers that meets their needs/wants. Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. Providing regional teams with information regarding products and quantities needed for international and regional contracts. Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc. Regular market visits to check the assortment available in the country and pushing our suppliers to source them for us.</p><p>Price: Pricing the items based on Ministry pricing guidelines of Fruits &amp; Vegetables on a daily basis. Collecting market prices and conducting country price audits.</p><p>Promos: Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. Developing the country promotion calendar. Following up and ensuring effective execution of all activities required for each promotional event. Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</p><p>Quality: Regular Tmart Stores visits to ensure the quality of Fruits &amp; Veg provided by our suppliers is as per our requirement and SOP.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What Did We Order?</h2><p>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting. You have built teams and led cross-functional projects at scale. You are very detail-oriented, and structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved. You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short-staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you. You can interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills and always like to be hands-on with several tools. You have excellent analytical and communication skills and always like to be hands-on with several tools. Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission. Language skills: Fluent in English mandatory &amp; Arabic can be a plus</p><p></p></section>

<p>JOB SUMMARY Responsible for managing and supervising all areas of the spa at W Amman Hotel and The St Regis Amman Hotel, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area. OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Title:</b></p><br><br>AFCAP V: Jordan Operations Coordinator<br><br><p><b>Belong, Connect, Grow, with KBR!</b></p><br><br><br><p><b>Program Summary</b></p><br><br><p>KBR’s Air Force Contract Augmentation Program (AFCAP) provides contingency and base operations support services to the U.S. Air Force and Coalition partners throughout Southwest Asia. Through AFCAP V, KBR delivers Southwest Asia Transient Aircraft Services (SWA TAS), Engineering Support Services (ESS), Non-Tactical Vehicle (NTV) Leasing, Large Area Maintenance Shelters (LAMS), Power Production, BOS-I, and a wide range of quality-of-life services that sustain daily base operations, mission readiness, and operational continuity in austere environments.</p><br><br><br><p><b>Job Summary</b></p><br><br><p>The<b> Operations Coordinator </b>is responsible for providing administrative, personnel, and host nation coordination support for the KBR AFCAP Program. Reporting directly to the Program Management, this position serves as the primary liaison between KBR personnel, Jordanian government agencies, and U.S. Government representatives to facilitate workforce administration, visa processing, residency requirements, work authorizations, and other host nation compliance activities.</p><br><br><br><p>The <b>Operations Coordinator</b> plays a critical role in supporting the mobilization, onboarding, sustainment, and demobilization of project personnel while ensuring compliance with Jordanian regulations and contractual requirements. This position will work closely with Human Resources, Recruiting, Security, Finance, and Operations personnel to ensure timely completion of administrative actions that support uninterrupted mission execution.</p><br><br><br><p>Due to the nature of the position and the requirement to interface with both U.S. and Jordanian government agencies, the candidate must possess dual citizenship (United States and Jordan) and reside locally within Jordan.</p><br><br><p>Roles and Responsibilities</p><br><br><p>• Maintain a ZERO Harm workplace by complying with all KBR safety policies and supporting a culture of safety and accountability.</p><br><br><p>• Serve as the primary liaison between KBR, Jordanian government agencies, and U.S. Government representatives for administrative and personnel-related matters.</p><br><br><p>• Coordinate and facilitate visa applications, residency permits, work permits, customs documentation, and other host nation requirements for project personnel.</p><br><br><p>• Assist newly arriving personnel with registration requirements, local administrative processing, and host nation compliance activities.</p><br><br><p>• Track and maintain personnel records, visa statuses, residency documentation, and expiration dates to ensure continuous compliance.</p><br><br><p>• Coordinate appointments and interactions with local government offices, immigration authorities, and other external agencies as required.</p><br><br><p>• Support employee onboarding and offboarding activities, including arrival coordination, administrative processing, and departure requirements.</p><br><br><p>• Assist Site Management with workforce tracking, personnel accountability, and administrative reporting requirements.</p><br><br><p>• Coordinate local transportation, lodging, and administrative support activities as required.</p><br><br><p>• Support preparation and submission of project reports, personnel rosters, and administrative documentation.</p><br><br><p>• Maintain effective communication with Human Resources, Recruiting, Security, Finance, and Operations personnel to support project requirements.</p><br><br><p>• Assist employees in resolving administrative issues involving host nation processes and requirements.</p><br><br><p>• Ensure sensitive personnel information is handled in accordance with company policies and applicable regulations.</p><br><br><p>• Support contract mobilization, transition, and demobilization activities as required.</p><br><br><p>• Maintain professional relationships with government officials, local authorities, and project stakeholders.</p><br><br><p>• Perform additional administrative and operational support duties as assigned by the Site Manager and Program Management.</p><br><br><br><p><b>Basic Qualifications</b></p><br><br><p>· Dual Citizenship: United States and Jordan (Required)</p><br><br><p>· Must currently reside in Jordan and be able to work off-base.</p><br><br><p>· Minimum of 5 years of experience in administrative support, personnel coordination, government relations, or operations support.</p><br><br><p>· Fluent in English and Arabic (reading, writing, and speaking).</p><br><br><p>· Strong knowledge of Jordanian government processes related to visas, residency permits, and employment documentation.</p><br><br><p>· Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).</p><br><br><p>· Strong organizational, communication, and problem-solving skills.</p><br><br><p>· Ability to manage multiple priorities and deadlines in a fast-paced environment.</p><br><br><p>· Valid Jordanian driver's license.</p><br><br><br><p><b>Preferred Qualifications</b></p><br><br><p>· Experience working with immigration, residency, and labor-related government agencies in Jordan.</p><br><br><p>· Familiarity with U.S. military operations and overseas contracting environments.</p><br><br><p>· Previous experience supporting mobilization and deployment activities.</p><br><br><p>· Experience with personnel accountability systems and administrative reporting.</p><br><br><br><br><p><b>KBR Benefits</b></p><br><br><p>KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&amp;D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.</p><br><br><br><br><br> </div>

<p><h4>About Careem Shops</h4> <p>Careem Shops is a third-party marketplace inside the Everything App, connecting customers to a wide network of local partner stores—including supermarkets, pharmacies, florists, butcheries, electronics shops, pet shops, and more.</p> <p>Every order is picked and packed by the partner themselves, with our Captain network delivering it in 30 minutes. Our mission is simple: simplify and improve lives across the region, one order at a time.</p> <h4>About the role</h4> <p>We’re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience. This role combines strategic thinking with hands-on execution. You’ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE & Jordan, you’ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem’s fastest-growing businesses. You’ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p> <h4>What you will own</h4> <p><strong>1. P&L and Commercial Strategy</strong><br> Full ownership of the Jordan Shops P&L.<br> Set and defend category strategy across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.<br> Build the annual and quarterly business plans, reporting performance and forecasts to the GM with public-company rigour.</p> <p><strong>2. Merchant and Partner Store Operations</strong><br> Lead merchant acquisition and account management across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.<br> Own partner store operational standards (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.<br> Partner with Category and Captain Ops teams to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p> <p><strong>3. Everything App Synergy</strong><br> Collaborate with Careem Pay to ensure frictionless checkout and drive wallet adoption across Shops orders.<br> Partner with Captain Ops to protect delivery reliability and Captain earnings.<br> Identify cross-sell opportunities with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p> <p><strong>4. People and Culture</strong><br> Lead and develop a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.<br> Represent Jordan Shops in regional forums, ensuring local market realities directly inform Group strategy.</p> <h4>What success looks like</h4> <p>Growth: GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.<br> Efficiency: Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.<br> Retention: A growing, loyal merchant base measured by repeat listings and reduced churn.<br> Sustainability: A Captain network that views Careem Shops as reliable, well-paid work.</p> <h4>What we are looking for</h4> <p>Experience: 8+ years in commercial, operations, or general management roles—ideally within quick-commerce, retail, or on-demand delivery.<br> Financial acumen: Demonstrated P&L ownership with comfort being evaluated on GMV, AOV, and margin.<br> Market knowledge: Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.<br> Mindset: A builder's mindset—hands-on with data, unfazed by ambiguity, and quick to execute solutions.<br> Languages: Arabic and English fluency is preferred.</p> <h4>What we’ll provide you</h4> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full-time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>About Syarah Syarah is one of the leading automotive e-commerce platforms in Saudi Arabia, transforming the way people buy, sell, finance, and own vehicles.<br> Through technology, data, and innovative financial solutions, Syarah delivers a seamless customer experience while building scalable systems that support rapid business growth across sales, operations, finance, and customer engagement.<br> About the Role We are looking for an experienced Engineering Manager – ERP &amp; CRM to lead the development, strategy, and delivery of the systems that power Syarah's core business operations.<br> In this role, you will manage a team of backend engineers, drive the technical direction of our ERPNext/Frappe and CRM platforms, and ensure reliable, scalable solutions that support sales, finance, inventory, and customer operations.<br> This is both a technical and people leadership role.<br> You will be responsible for setting team goals and OKRs, mentoring engineers, managing performance, and partnering closely with business stakeholders to translate company objectives into impactful engineering outcomes.<br> The ideal candidate combines strong engineering expertise with a proven ability to build and lead high-performing teams in a fast-paced environment.<br> Key Responsibilities Lead, manage, and grow a team of backend engineers working across Python (Frappe/ERPNext) and PHP, owning team structure, hiring, and onboarding.<br> Own the strategy, roadmap, and delivery of Syarah’s ERP and CRM platforms, the systems that run sales, finance, inventory, operations, and customer engagement.<br> Set clear team and individual goals through OKRs, aligning day-to-day engineering execution with broader company objectives and tracking measurable outcomes.<br> Run performance management end to end, including regular 1:1s, structured feedback, performance reviews, growth plans, and recognition.<br> Mentor and develop engineers at every level, deepening technical skills, ownership, and a culture of accountability and continuous improvement.<br> Translate company goals into a clear engineering roadmap, and be accountable for the team delivering against it on time and to a high standard.<br> Define and enforce engineering standards across code quality, architecture, testing, security, and documentation for ERP and CRM systems.<br> Own the technical direction of ERPNext/Frappe customizations, modules, and integrations, and of PHP-based CRM and internal business applications.<br> Lead the design and delivery of integrations connecting ERP, CRM, payments, and other operational and data systems across the business.<br> Partner with finance, operations, sales, and product stakeholders to capture requirements and translate them into well-scoped, prioritized engineering work.<br> Drive healthy delivery practices, including sprint planning, estimation, code review, CI/CD, and release management, to ship reliably and predictably.<br> Own reliability, uptime, and incident response for business-critical ERP and CRM platforms, putting in place monitoring, alerting, and on-call practices.<br> Manage technical debt, scalability, and platform evolution, balancing short-term delivery against long-term maintainability and cost.<br> Report progress, risks, trade-offs, and resourcing needs clearly to senior leadership, and represent the ERP and CRM engineering function across the company.<br> What We’re Looking For Proven experience managing and growing software engineering teams, with a track record of setting goals and OKRs, running performance management, and delivering.<br> against company objectives.<br> Strong hands-on background in backend engineering with Python and PHP, ideally including ERPNext/Frappe and modern PHP frameworks.<br> Solid understanding of ERP and CRM systems, business process automation, and integrations across finance, sales, and operations.<br> Experience with API design, databases, CI/CD, and cloud infrastructure, and a strong bar for code quality, security, and reliability.<br> Excellent stakeholder management and communication skills, with the ability to translate business goals into engineering execution.<br> Preferred Experience Hands-on experience with other major ERP systems such as SAP, Odoo, or Oracle Experience with sales lead generation and workflow automation within CRM platforms Exposure to AI and agentic AI, with an interest in applying it across ERP, CRM, and internal operations, is a strong plus Tech Stack Languages &amp; Frameworks: Python (Frappe/ERPNext), PHP (Laravel), SQL ERP &amp; CRM: ERPNext, CRM platforms, custom business applications Databases &amp; Caching: MongoDB / MySQL, Redis Integration: REST APIs, webhooks, message queues DevOps &amp; Deployment: Docker, Git, CI/CD Cloud &amp; Infrastructure: AWS, GCP Ways of Working: Agile / Scrum, OKRs, code review, performance management 8+ years of software engineering experience, including 3+ years in an engineering management role Strong hands-on experience with Python and PHP development Experience with ERPNext/Frappe or other ERP platforms (SAP, Odoo, Oracle, etc.<br>) Solid understanding of CRM systems, business process automation, and enterprise integrations Proven experience leading engineering teams, setting OKRs, and managing performance and career development Experience with APIs, databases, cloud infrastructure, CI/CD, and DevOps practices Strong stakeholder management and communication skills Experience in e-commerce, fintech, or high-growth technology environments is a plus</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Managing Day-to-Day Operations</strong> </p> <p> Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</p> <p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p> <p> Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p> </p> <p> <strong>Leading Food and Beverage Team</strong> </p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Serves as a role model to demonstrate appropriate behaviors.</p> <p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p> <p> Ensures and maintains the productivity level of employees.</p> <p> Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</p> <p> Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</p> <p> Ensures compliance with all applicable laws and regulations.</p> <p> Ensures compliance with food handling and sanitation standards.</p> <p> Ensures staff understands local, state and Federal liquor laws.</p> <p> Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</p> <p> Establishes guidelines so employees understand expectations and parameters.</p> <p> Monitors alcohol beverage service in compliance with local laws.</p> <p> </p> <p> <strong>Ensuring Exceptional Customer Service</strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</p> <p> Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</p> <p> Handles guest problems and complaints.</p> <p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p> <p> Ensures corrective action is taken to continuously improve service results.</p> <p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p> <p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</p> <p> </p> <p> <strong>Managing and Conducting Human Resource Activities</strong> </p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p> <p> Ensures employees are treated fairly and equitably. Strives to improve employee retention.</p> <p> Ensures employees receive on-going training to understand guest expectations.</p> <p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Strives to improve service performance.</p> <p> Ensures recognition is taking place across areas of responsibility.</p> <p> </p> <p> <strong>Additional Responsibilities</strong> </p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Analyzes information and evaluating results to choose the best solution and solve problems.</p> <p> Assists servers and hosts on the floor during meal periods and high demand times.</p> <p> Recognizes good quality products and presentations.</p> <p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p> <p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p> <p> </p> </div> <div> </div> <p><br></p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>1- Administrative and Leadership Supervision:</b></p><p>• Lead and direct the warehouse team (Warehouse Keeper, Assistants) while assigning daily tasks and evaluating their performance regularly.</p><p>• Implement OHSAS/ISO safety and health standards within the warehouses to ensure a safe and organized working environment.</p><p><br></p><p><b>2- Inventory Management:</b></p><p>• Strictly monitor the movement of technical inventory (spare parts, tools, industrial equipment) through documented processes (receiving, issuing, returning, inter-warehouse transfers).</p><p>• Design and implement an advanced Barcoding/Coding System that ensures 100% accuracy and quick access to items.</p><p>• Plan and oversee all types of stocktaking (surprise stocktaking, quarterly stocktaking, and annual comprehensive stocktaking) and reconcile with the records.</p><p><br></p><p><b>3- Strategic Planning and Supply Chain:</b></p><p>• Continuously monitor inventory levels and identify critical stock transactions: safety stock limits, maximum limits, and reorder points to prevent excess or shortage.</p><p>• Conduct regular meetings and coordinate with the maintenance manager and technical engineers to understand preventive and corrective maintenance plans, ensuring critical parts are secured in advance to prevent production line stoppages.</p><p>• Prepare and validate technical purchase requests based on actual needs and consumption patterns, and coordinate with the procurement department to ensure timely delivery (JIT).</p><p><br></p><p><b>4- Technical Inspection and Quality:</b></p><p>• Review and inspect incoming shipments upon arrival, reading catalogs and technical specifications to ensure compliance with purchase orders before signing for receipt.</p><p>• Manage and track requirements and specifications related to defective or non-compliant items with the procurement department and suppliers.</p><p><br></p><p><b>5- Reporting and Data Analysis:</b></p><p>• Professionally work on ERP Systems and database warehouses to update inventory records promptly.</p><p>• Prepare and submit regular reports to senior management including: inventory movement report, slow-moving items report, dead stock report, actual consumption analysis, and variance analysis.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><br></p><ul><li>Proficient in data analysis using Microsoft Excel.</li><li>Strong leadership personality capable of managing individuals and resolving conflicts under work pressure.</li><li>Negotiation and persuasion skills.</li><li>Strong observation and auditing capabilities.</li><li>Ability to work under pressure.</li></ul></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are looking for an experienced Project Manager to lead the planning, execution, monitoring, and successful delivery of strategic and enterprise-wide projects.<br> The role requires close collaboration with business stakeholders, cross-functional teams, and external partners to ensure projects are delivered on time, within budget, and in alignment with the Bank's governance framework and strategic objectives.<br> Key Responsibilities Lead end-to-end project delivery from initiation through planning, execution, monitoring, and closure.<br> Develop detailed project plans, schedules, budgets, resource plans, and project roadmaps.<br> Coordinate and manage cross-functional project teams to ensure successful project execution.<br> Monitor project progress, identify risks and issues, and implement corrective actions when required.<br> Prepare project documentation, governance artifacts, presentations, and executive reports.<br> Build and maintain strong relationships with internal and external stakeholders.<br> Ensure compliance with the Bank's Project Governance Framework, policies, standards, and procedures.<br> Track project budgets, monitor financial performance, and ensure effective cost control.<br> Participate in vendor evaluation, selection, and contract recommendation processes.<br> Monitor vendor performance to ensure delivery meets agreed quality, scope, timelines, and contractual obligations.<br> Measure project performance using KPIs and earned value metrics, providing regular status updates to management.<br> Support Business Continuity and Emergency Response activities when required.<br> Bachelor's degree in Engineering, Computer Science, Management Information Systems (MIS), or a related field.<br> Minimum 8 years of Project Management experience.<br> Experience within the Banking or Financial Services sector is highly preferred.<br> Professional Certifications Preferred qualifications include: Project Management Professional (PMP) Agile Project Management certifications (Scrum, PMI-ACP, SAFe, or equivalent) Required Skills Project Management Project Planning &amp; Scheduling Budget &amp; Resource Management Risk &amp; Issue Management Stakeholder Management Project Governance Vendor Management Executive Reporting Leadership &amp; Team Management Analytical &amp; Problem-Solving Skills Excellent communication skills in Arabic and English Proficiency in Project Management tools (MS Project, Jira, or equivalent)</span> </div>

<p><h4>Description</h4> <p>Place: Amman, Jordan (with travel to Palestine when possible)<br> Starting date: 1st September 2026<br> Duration of contract: 12 months<br> Closing date for applications: 25th June 2026<br> We will be reviewing applications on an ongoing basis.</p> <p>Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster. The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.</p> <p>Since its creation in 1982, HI has run development and humanitarian projects in more than 55 countries and responded to numerous emergencies. Today, we have a budget of approximately 200 million euros, with 4,000 employees worldwide.</p> <p>At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation. This is why we are engaged in a disability policy to encourage the inclusion and integration of people with disabilities.</p> <p>Please indicate if you require any special accommodation, even at the first interview.</p> <h4>Job context</h4> <ol> <li><strong>Palestine</strong><br> Since 7 October 2023, the situation in the occupied Palestinian territory (oPt) has deteriorated sharply. Access to lifesaving services—already limited by repeated conflict, political instability, and economic hardship—has further declined. In the Gaza Strip, between 7 October 2023 and 1 January 2025, the Gaza Health Ministry reported at least 70,663 Palestinians killed and 171,139 injured as a result of ongoing hostilities, including casualties recorded after the ceasefire that came into effect on 11 October 2025.</li> <li><strong>HI background and history</strong><br> HI has been working in Palestine since 1996, initially supporting disability organizations and expanding in 1999 to mine action. After the 2014 Gaza crisis, its activities increasingly focused on emergency and post-emergency response, integrating physical rehabilitation, including prosthetics and orthotics for people injured by conflict and those with pre-existing disabilities.</li> <li><strong>2026 perspectives</strong><br> In a complex and volatile environment that is difficult to navigate and operate in, Handicap International focuses on its added value in the fields of health, armed violence reduction, education and humanitarian logistics. The Palestine program will be handed over to the Regional Division in the months to come, involving a restructuring of the program’s governance alongside the challenges of implementation, risk management, and the restructuring of departments and program resources.</li> </ol> <h4>Your mission</h4> <p>Under the responsibility of the HI’s Emergency Manager, the Country Director contributes within his/her geographical area to the implementation of the mandate and the Strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the activities in the Program, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of sound management and successful functioning of the global organization.</p> <p>In line with the current project objectives, the Country Director will lead successful program management. He/she will ensure sound monitoring of the project in line with the expected outcomes of the project.</p> <p>The Country Director is the legal representative of the overall HI’s Palestine response internally and externally and promotes a high reputation and positive image of HI’s Palestine Program.</p> <p>The Country Director deploys HI’s full mandate and Strategy in his/her geographical area, with operational partners, institutions and/or donors.</p> <p>In his/her geographical area, he/she ensures compliance with his/her budget framework (including unrestricted funds) and HI policies and frameworks (safeguarding, commitment thresholds, security, human resources, risk management, etc.).</p> <p>In his/her geographical area, he/she actively monitors and analyses context developments, to identify risks and opportunities.</p> <h4>Responsibility 1: Management</h4> <ul> <li>Contributes to the development of his or her staff, creating the conditions for their commitment, professionalism, and attachment to HI.</li> <li>Ensures compliance with the code of conduct of institutional policies, the state of mind and the expected individual and collective behaviour.</li> <li>Understands the strategy, makes it explicit, translates it into operational objectives for his or her team, and leads the necessary changes.</li> <li>Gives meaning to each management action.</li> <li>Encourages inter and intra-departmental exchanges of practice.</li> <li>Encourages innovation and risk-taking.</li> <li>Organises the operational and partnership management of his/her team, structures the work around identified processes, steers performance and facilitates the resolution of problems.</li> </ul> <h4>Responsibility 2: Strategy and steering</h4> <ul> <li>Ensures the definition, implementation, and adaptation of the HI Strategy in the Program.</li> <li>Is responsible for fundraising and resource planning: <ul> <li>Develops regular contacts with donors at field level and regularly informs the Institutional Funding teams.</li> <li>Ensures the best allocation of resources to match Program ambitions, and plans accordingly (including support missions).</li> </ul> </li> <li>Ensures the deployment and compliance with HI global frameworks, institutional policies, and standards.</li> <li>Conducts partnership Steering Committees with his/her direct managers/counterpart: the operational partner and HI project team.</li> <li>Ensures the design of project proposals for the continuity or expansion of the project or the development of new projects upon request.</li> </ul> <h4>Responsibility 3: Operational implementation</h4> <ul> <li>Is responsible for security management: in link with the Humanitarian Access and Security Manager and HQ specialist, develops a culture of safety and security at the Program level; ensures that security documents are developed, up-to-date and that all necessary measures are in place; ensures incident management and reporting according to HI frameworks.</li> <li>Ensures financial control and monitoring of operations are effective in the Program: consolidation, control, and reporting of operational and organizational elements within the Program (dashboards, corrective measures, unrestricted funds consumption, etc.).</li> <li>Ensures technical quality standards are applied in the projects of the Program and monitors the implementation of evaluations and donor audits’ recommendations.</li> <li>With both potential opportunities and risks in mind, ensures continuous monitoring and analysis of current developments for the Program: implements analysis and monitoring of risks related to HI presence and activities; takes mitigation actions when relevant.</li> </ul> <h4>Responsibility 4: Representation, influence and leadership</h4> <p>The Country Director represents the overall HI’s response internally and externally and promotes a high reputation and positive image of HI. This includes:</p> <ul> <li>Ensuring close coordination with Chad Country Director (especially related to fundraising activities, mutualization, response plan).</li> <li>Ensuring authorizations to operate are secured and maintained, in compliance with the relevant country and state authorities’ requirements.</li> <li>Employer’s representative responsibilities and compliance with local working regulations.</li> <li>Communications on behalf of HI.</li> <li>Representation of HI vis-à-vis local, national, traditional, political, military and diplomatic authorities and bodies.</li> <li>Representation of HI vis-à-vis international organizations and coordination mechanisms and system.</li> <li>Negotiation and signature of operational partnerships.</li> <li>Developing external influence of HI (forums, operational and strategic alliances, etc.) and the external representation of the organization (events, media) in the Program’s geographical scope.</li> </ul> <h4>Requirements</h4> <ul> <li>You have at least 5 years of experience at key management positions within international organizations.</li> <li>You have management experience in humanitarian, security and emergency programs.</li> <li>You have strong interpersonal and intercultural skills.</li> <li>You are able to work under high pressure and without constant supervision.</li> <li>You have excellent organizational and coordination skills and you can transfer knowledge.</li> <li>You have excellent communication skills and you are committed to teamwork.</li> <li>You are able to travel and work in a tense and volatile context with strict security measures.</li> <li>You have proven experience in negotiation with institutional donors, project writing and reporting.</li> <li>You can manage risks and change.</li> <li>You are fluent in English; knowledge of French and Arabic would be a plus.</li> </ul> <h4>Benefits</h4> <p>At HI, the conditions offered are up to your commitment and adapted to the context of your mission:</p> <ul> <li>12 months international contract starting from 1st September 2026.</li> <li>The international contract provides social cover adapted to your situation:</li> <ul> <li>Unemployment insurance benefits for EU nationals.</li> <li>Pension scheme.</li> <li>Medical coverage with 50% of employee contribution.</li> <li>Repatriation insurance paid by HI.</li> </ul> <li>Salary from 3000 € gross/month upon experience.</li> <li>Per diem: 640 € net/month - paid in the field.</li> <li>Paid leaves: 25 days per year.</li> <li>Rest and recuperation according to the level of the mission: 1 day per period.</li> <li>Payment for travel costs (air ticket and visa) and transport of your personal effects.</li> <li>A child allowance of 100 € per month, per child (from the second child) paid in the field.</li> <li>Support travel costs (air ticket and visa) for accompanying dependent and health/repatriation insurance if the dependent has no income (open to couples).</li> <li>Family package (open to families): <ul> <li>A child allowance of 100 € per month, per child (from the second child) paid in the field.</li> <li>Contribution to school registration fees for children over 3 years.</li> <li>Family-wide health coverage.</li> <li>Payment for travel costs (air ticket and visa) and transport of your personal effects.</li> <li>Housing: individual taken in charge by HI.</li> </ul> </li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><b><span>About the Role:</span></b><span><br> We are seeking a highly experienced and strategic Logistics &amp; Forwarding Manager to lead our forwarding operations. This role is pivotal in driving efficiency, profitability, and growth. The ideal candidate will possess deep expertise in multi-modal transportation and a robust network within the Jordanian market and the wider international logistics community.</span></p><br><p><span>You will not only oversee the operational execution of shipments but will also play a critical commercial role</span><span>partnering closely with the sales department to secure business and leveraging your negotiation skills to secure the best transporter deals and competitive rates from providers.</span><br></p><br><span>​</span><br><br><p><b><span>Key Responsibilities:</span></b><br></p><br><p><b><span>Pricing &amp; Procurement by ensuring:</span></b><br></p><br><ul><li><span>All sales requests are attended to, and freight rates are obtained and negotiated from the most suitable agents, shipping lines, and carriers are contacted for competitive rates.</span><br></li><li><span>The best logistics and transport providers are secured to optimize cost at the needed service levels.</span><br></li><li><span>The profitability of offers and that the pricing aligns with market trends and company financial goals.</span><br></li></ul><p><b><span>Operational Excellence (Multi-Modal)</span></b><br></p><br><ul><li><span>Oversee end-to-end forwarding operations across Land (In-land &amp; Out-land), Airfreight (Import &amp; Export), and Ocean Freight (Import &amp; Export).</span><br></li><li><span>Manage the entire shipping lifecycle including booking, documentation, and cargo tracking to ensure adherence to timelines.</span><br></li><li><span>Develop and implement operational policies to enhance efficiency, quality, and service delivery.</span><br></li></ul><p><b><span>Relationship Management (Internal &amp; External)</span></b><br></p><br><ul><li><b><span>Internal:</span></b><span> Collaborate closely with the Sales department to support business development.&nbsp;</span><br></li><li><b><span>External:</span></b><span> Leverage and expand strong relationships with international networks, international/local agents, and shipping lines in Jordan.</span><br></li><li><span>Maintain excellent rapport with clients, ensuring swift resolution of requests, complaints, and problems.</span><br></li></ul><p><b><span>Compliance, Documentation, &amp; Financial Control</span></b><br></p><br><ul><li><span>Ensure strict compliance with international and local shipping regulations, including customs requirements and trade agreements.</span><br></li><li><span>Oversee the preparation and verification of essential shipping documents (Bills of Lading, Commercial Invoices, Certificates of Origin).</span><br></li><li><span>Manage the departmental budget, monitor operational costs, and identify cost-reduction opportunities.</span><br></li><li><span>Prepare and analyze performance reports (revenue, costs, efficiency metrics) and manage risk mitigation strategies, including insurance and claims handling.</span><br></li></ul><span>​</span><br><br><br><span>Requirements</span><p><b><span>Qualifications &amp; Experience:</span></b><br></p><br><ul><li><b><span>Experience:</span></b><span> Minimum of 10-12 years of progressive experience in freight forwarding, specifically managing Land, Air, and Ocean operations (Import &amp; Export).</span><br></li><li><b><span>Industry Knowledge:</span></b><span> Strong knowledge of the local Jordanian logistics market, including key shipping lines, customs regulations, and local agents.</span><br></li><li><b><span>Network:</span></b><span> Established relationships with international networks and local service providers is essential.</span><br></li><li><b><span>Leadership:</span></b><span> Proven experience leading and developing a team.</span><br></li><li><b><span>Negotiation:</span></b><span> Strong commercial acumen with a proven track record of negotiating the best rates and terms with transporters, carriers, and agents.</span><br></li><li><b><span>Commercial Mindset:</span></b><span> Ability to work cross-functionally with Sales and Marketing to support revenue growth.</span><br></li></ul><p><b><span>Key Competencies:</span></b><br></p><br><ul><li><span>Strategic Planning &amp; Analytical Thinking.</span><br></li><li><span>Strong Communication &amp; Interpersonal Skills.</span><br></li><li><span>Problem-Solving &amp; Crisis Management.</span><br></li><li><span>Financial &amp; Budgetary Management.</span><br></li><li><span>Customer-Centric Approach.</span><br></li><li><span>Excellent Follow-up Skills.</span><br></li></ul><br><span>Benefits</span><p><b><span>What We Offer:</span></b><br></p><br><ul><li><span>Competitive salary package.</span><br></li><li><span>Leadership opportunity in a dynamic environment.</span><br></li></ul><ul><li><span><span><span>The chance to manage a diverse and complex supply chain network</span></span><br></span></li></ul><br> </div>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li> <li>Real ownership — your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation — top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>