Operation Specialist Jobs in Jordan

<p><h4>Description</h4> <p>The SOC analyst - tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH’s managed security operations center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.</p> <h4>Responsibilities:</h4> <p><strong>Security monitoring & event analysis</strong></p> <ul> <li>Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.</li> <li>Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, endpoint detection & response (EDR) tools, firewalls, email security gateways, web security solutions, and cloud security platforms.</li> <li>Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.</li> <li>Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.</li> <li>Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.</li> </ul> <p><strong>Incident triage & escalation</strong></p> <ul> <li>Perform first-level analysis and triage of security alerts and events.</li> <li>Create and manage incident tickets within approved incident management platforms.</li> <li>Categorize incidents based on severity, impact, urgency, and threat classification.</li> <li>Escalate validated incidents to SOC analyst - tier 2 teams in accordance with approved escalation procedures.</li> <li>Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.</li> <li>Maintain incident tracking and ensure timely updates throughout the incident lifecycle.</li> </ul> <p><strong>SIEM operations & security monitoring</strong></p> <ul> <li>Utilize SIEM platforms to monitor security events, review alerts, execute predefined searches and queries, support basic investigations.</li> <li>Support operational activities including alert validation, monitoring dashboard review, log analysis, and security event correlation.</li> <li>Assist with identifying false positives and escalating tuning recommendations where required.</li> <li>Support the overall effectiveness and reliability of monitoring operations.</li> </ul> <p><strong>Documentation & reporting</strong></p> <ul> <li>Maintain accurate records of investigations, observations, and escalation activities.</li> <li>Document security incidents and monitoring activities in accordance with operational procedures.</li> <li>Participate in shift handovers and ensure continuity of investigations between teams.</li> <li>Support operational reporting and SOC performance metrics activities.</li> </ul> <p><strong>Governance, compliance & operational excellence</strong></p> <ul> <li>Follow approved SOC procedures, playbooks, and operational standards.</li> <li>Ensure compliance with internal security policies, customer contractual obligations, and NCSC Jordan licensing requirements.</li> <li>Handle customer information with strict confidentiality and professionalism.</li> <li>Participate in training, simulation exercises, and continuous improvement initiatives.</li> <li>Maintain awareness of emerging cybersecurity threats and attack techniques.</li> </ul> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma from a recognised institution.</li> <li>At least 6 months of practical cybersecurity experience.</li> <li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GCIA, CTIA, Blue Team Level 1, or Cisco CyberOps Associate, or another internationally recognised, equivalent certification in the same field that is approved by the NCSC.</li> <li>Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.</li> <li>Foundational networking and operating-system knowledge is preferable.</li> <li>Prior internship or junior SOC experience is preferable.</li> </ul></p><p></p>

<strong>Responsibilities</strong> <br> <br> <ul> <li>Responsible for performing all duties required for the operation of installation services. Duties include, but are not limited to, cashier, customer service, bartending, lounge support, basic maintenance and cleaning, inventory, stocking, basic technical equipment assistance, event setup and break down, tour &amp; trips guide, etc. as specified in the Performance Work Statement.</li> <li>Responsible for monitoring and performing escort duties for the LN workforce in accordance with 332 AEWI and AFCENTI 32-1002 and shall obtain an escort badge.</li> <li>Provide excellent customer service and performs related tasks in all functional areas of recreational services.</li> <li>Responsible for the maintenance and condition of the equipment in each facility. Shall implement and maintain procedures for tracking and issuing CAC equipment to guests.</li> <li>Shall provide complimentary snacks such as popcorn during hours of operation.</li> <li>Shall perform alcohol sales and maintain accurate inventory in accordance with established AF, AFCENT and EFSS procedures.</li> <li>Shall establish and maintain appropriate inventory levels and complete weekly inventory of all equipment and supplies.</li> <li>Shall ensure bottled water is transported and stocked in clean refrigeration units for guests.</li> <li>Shall provide set up and breakdown of Government furnished equipment such as tables, chairs, music system, ice chests, stages, etc.</li> <li>Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.</li> <li>Responsible for completing all assigned Vectrus and Government required training courses Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment, and tools).</li> <li>Responsible for precise execution of company time reporting procedures and accurate completion of timesheet.</li> <li>Shall perform as supplemental personnel as needed for all Installation Service functional areas.</li> <li>Performs other duties as assigned in accordance with contractual, functional, and mission requirements.</li> </ul> <br> <strong>Qualifications</strong> <br> <br> <p> <strong>Education/Certifications:</strong> </p> <ul> <li>Must have a high school diploma or equivalent</li> <li>Must have at the time of offer and maintain a valid U. S. SECRET or Interim Secret Security Clearance. Clearance will be verified upon offer.</li> <li>Must be a U.S. Citizen with a current, valid U. S. Passport and U. S. Driver s License, and International Driver s License.</li> <li>Must be certified or shall be willing to receive certification to drive up to a 10K forklift.</li> <li>Must be able to or shall be willing to learn to drive manual transmission vehicles.</li> <li>Must be able to read, write, speak, and understand English fluently.</li> <li>Must be able to pass MOD18 employment and deployment qualification requirements that include psychological, medical, dental, drug testing, background checks, etc.</li> <li>Candidates must successfully complete hands on CBRN (chemical, biological, radiological and nuclear) defense training.</li> <li>Training includes the successful fit testing of DoD provided protective gear.</li> <li>Must have a Serve-Safe Alcohol Awareness certification if assigned to Lounge/Bartender work.</li> <li>Must have CPR/AED/First Aid certification to work in any Fitness Center.</li> </ul> <p> <strong>Experience:</strong> </p> <ul> <li>A minimum of one year of working in customer service with retail, hotel front desk operations and/or restaurant experience. Prior Air Force experience in Services career field preferred.</li> </ul> At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Supervisor: The incumbent of the post is responsible to the designated supervisor. Supervisees: The incumbent of the post will supervise a team of administrative and general services staff as assigned Responsibilities Coordinates required actions, processes and steps in support of the unit s human resources, administrative management, including, staff management, personnel records, employment details and attendance records,; processing requests for employment and payment of daily paid staff; coordinates with Human Resources Office/Department on recruitment processes, including drafting job descriptions, initiating vacancy announcements, and coordinating interviews; ensures compliance with human resource policies and procedure; facilitates onboarding and separation processes for staff members Manges office operational budget and assigned project budget estimates; monitors expenditure and controls financial transactions in accordance with budgetary allocations; handles cash payments, maintains accurate records, and replenish funds as necessary; prepares financial reports and liaises with finance staff to ensure accuracy and completeness of financial records; prepares for and drafts responses to audit requests. Manages procurement activities, including tendering, quotations, and purchasing orders; maintains inventory records and ensures the provision of necessary supplies; serves as custodian for all IT equipment and furniture; coordinates maintenance and repairs; oversees logistical operations to ensure efficient functioning of the department; coordinates with property officer for survey and disposal of obsolete assets; as applicable, conducts regular inspections of the physical facilities, buildings, and storage areas across various offices/facilities, ensuring compliance with safety standards, identifying maintenance needs, and recommending corrective actions as necessary. Compiles and analyzes statistical data related to departmental activities; initiates and responds to administrative correspondence; prepares regular and periodic operational reports; organizes meetings, workshops, and other events as required. Manages and oversees a team of administrative and general services assistants, providing guidance, assigning tasks, and ensuring efficient completion of office/departmental responsibilities; Responsibilities include team leadership, task management, training and development, quality assurance, workflow optimization, communication and coordination, problem-solving, and performance management. As applicable, establishes guarding schedules and oversees their implementation to secure the safety of the Agency s premises. Performs other duties as may be assigned by the supervisor. Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Planning and Organizing. Applying Technical Expertise. Coping with Pressure and Setbacks. Leading and Supervising. Persuading and Influencing.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>You are required to have at least three years of experience in administrative work, human resources and / or office management You are required to have a first university degree from an accredited educational institution in business administration, finance, procurement or related field. Are you currently residing in Duty Station. It is required that you specify your current location. Do you have any outside activities or political affiliations that could potentially influence your ability to perform your duties with UNRWA? You are required to explain. Please explain how you meet this criterion using examples.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p><b><br></b></p></div><ul><li><div><b> About the role: </b><br><p>We re looking for a Senior Commercial Manager to lead and grow Careem Shops in Jordan. You will own the commercial strategy and P&amp;L, build and scale partnerships across key retail categories, and work closely with cross-functional teams to deliver sustainable growth and an exceptional customer experience.<br> <br>This role combines strategic thinking with hands-on execution. You ll be responsible for driving business performance, identifying new growth opportunities, and shaping the future of quick commerce in Jordan. Reporting directly to the GM of Careem Shops for UAE &amp; Jordan, you ll have the opportunity to influence strategy, execute at scale, and make a measurable impact on one of Careem s fastest-growing businesses.<br> <br>You ll inherit a business with strong foundations and a clear opportunity to accelerate its next phase of growth.</p><b> What You Will Own </b><br> 1. P&amp;L and Commercial Strategy <br><ul> <li> <p> <strong>Full ownership</strong> of the Jordan Shops P&amp;L.</p> </li> <li> <p> <strong>Set and defend category strategy</strong> across supermarkets, pharmacy, flowers, butcheries, electronics, and other sub-verticals.</p> </li> <li> <p> <strong>Build the annual and quarterly business plans</strong>, reporting performance and forecasts to the GM with public-company rigour.</p> </li> </ul> 2. Merchant and Partner Store Operations <br><ul> <li> <p> <strong>Lead merchant acquisition and account management</strong> across all categories, growing the base of local SMEs on the platform while improving mutual unit economics.</p> </li> <li> <p> <strong>Own partner store operational standards</strong> (catalogue/menu quality, stock accuracy, and order-acceptance times) to safeguard our sub-25-minute delivery promise.</p> </li> <li> <p> <strong>Partner with Category and Captain Ops teams</strong> to maintain high availability during peak demand and seasonal surges (e.g., Ramadan, back-to-school).</p> </li> </ul> 3. Everything App Synergy <br><ul> <li> <p> <strong>Collaborate with Careem Pay</strong> to ensure frictionless checkout and drive wallet adoption across Shops orders.</p> </li> <li> <p> <strong>Partner with Captain Ops</strong> to protect delivery reliability and Captain earnings.</p> </li> <li> <p> <strong>Identify cross-sell opportunities</strong> with Rides and Food to maximize customer lifetime value within a single Careem Super App session.</p> </li> </ul> 4. People and Culture <br><ul> <li> <p> <strong>Lead and develop</strong> a local team of commercial, operations, and category colleagues, hiring the next layer of Jordan Shops leadership.</p> </li> <li> <p> <strong>Represent Jordan Shops</strong> in regional forums, ensuring local market realities directly inform Group strategy.</p> </li> </ul> What Success Looks Like<br><p> <strong>Growth:</strong> GMV growth ahead of the market, quarter over quarter, without sacrificing contribution margin.</p> <p> <strong>Efficiency:</strong> Improved last-mile unit economics through smarter partner density, order batching, and Captain utilisation.</p> <p> <strong>Retention:</strong> A growing, loyal merchant base measured by repeat listings and reduced churn.</p> <p> <strong>Sustainability:</strong> A Captain network that views Careem Shops as reliable, well-paid work.</p> <strong>What We Are Looking For</strong> <ul> <li> <p> <strong>Experience:</strong> 8+ years in commercial, operations, or general management roles ideally within quick-commerce, retail, or on-demand delivery.</p> </li> <li> <p> <strong>Financial Acumen:</strong> Demonstrated P&amp;L ownership with comfort being evaluated on GMV, AOV, and margin.</p> </li> <li> <p> <strong>Market Knowledge:</strong> Deep familiarity with the Jordanian market, including consumer behaviour, the merchant landscape, and local regulations.</p> </li> <li> <p> <strong>Mindset:</strong> A builder's mindset hands-on with data, unfazed by ambiguity, and quick to execute solutions.</p> </li> <li> <p> <strong>Languages:</strong> Arabic and English fluency is preferred.</p> </li> </ul> </div> </li> </ul> <p> <strong>What we ll provide you</strong> </p> <p>We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</p> <ul> <li>Work and learn from great minds by joining a community of inspiring colleagues.</li> <li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li> <li>Explore new opportunities to learn and grow every day.</li> <li>Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.</li> <li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li> </ul> <p> </p> <p> </p></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Day-to-Day Operations<br>• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<br>Leading Food and Beverage Team<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish your work.<br>• Ensures and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.<br>• Ensures compliance with all applicable laws and regulations.<br>• Ensures compliance with food handling and sanitation standards.<br>• Ensures staff understands local, state and Federal liquor laws.<br>• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Monitors alcohol beverage service in compliance with local laws.<br>Ensuring Exceptional Customer Service<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.<br>• Handles guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Ensures corrective action is taken to continuously improve service results.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).<br>Managing and Conducting Human Resource Activities<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Ensures employees are treated fairly and equitably. Strives to improve employee retention.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Ensures recognition is taking place across areas of responsibility.<br>Additional Responsibilities<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<p>JOB CONTEXT: Join Humanity &amp; Inclusion (HI) as an Inclusive Education Consortium Coordinator and help shape inclusive education programming in Palestine, with a focus on education in emergencies and protracted crises. In this role, you will lead the coordination of the grant consortium, working closely with partners to ensure effective implementation, strong programme quality, and donor compliance. You will also provide technical guidance on Inclusive Education, support capacity strengthening and advocacy, and contribute to shaping HI s strategy and future engagement in the sector. YOUR MISSION: Under the line management of the Operations manager and with support from the Global Inclusive Education Specialist, the Inclusive Education Consortium Coordinator contributes to the implementation of the HI mandate and the operational strategy of HI Palestine mission in the field of Inclusive Education, specifically education in emergencies. The Inclusive Education Consortium Coordinator provides strategic and technical guidance for HI's Inclusive Education portfolio in Palestine (40%) while leading the coordination of the ECHO-funded consortium (60%). The position ensures high-quality programme implementation, effective consortium governance and donor compliance, while supporting the positioning and development of Inclusive Education within the Palestine mission. The role combines technical support, consortium coordination, strategic planning and resource mobilisation to strengthen HI's impact and influence in the sector. Your main missions will be : • Ensure the optimal management of the consortium with appropriate oversight mechanisms • Lead the day-to-day coordination of the ECHO-funded consortium. • Act as the primary focal point for consortium partners and ECHO on consortium management matters. • Coordinate consortium governance, including Steering Committee meetings, technical working groups and bilateral meetings. • Ensure effective communication, collaboration and information sharing among consortium partners. • Coordinate the development, implementation and monitoring of consortium workplans and action plans. • Monitor compliance with consortium agreements, donor requirements and internal procedures. • Identify, anticipate and proactively address implementation bottlenecks, operational risks and partnership challenges. • Ensure project implementation remains aligned with the approved logical framework, workplan and allocated budget. • Promote effective coordination between operational, technical, MEAL and support functions to ensure timely implementation. 2. Ensure programme quality, MEAL coordinationand donor compliance • Lead the preparation, consolidation and submission of donor reports, Modification Requests and other contractual deliverables. • Ensure project monitoring, evaluation, accountability and learning (MEAL) systems are implemented in close coordination with project and MEAL teams. • Ensure accurate project data management, monitoring and reporting. • Monitor project performance against indicators and support evidence-based decision-making. • Ensure compliance with donor contractual obligations and HI internal quality standards. • Contribute to project reviews, lessons learned and adaptive management processes. 3. Provide Technical support to HI teams and HI partners on Inclusive Education with a focus on emergency settings and protracted crisis contexts • Provide overall technical leadership for all Inclusive Education interventions implemented by the consortium. • Ensure technical quality and compliance with HI technical frameworks, global standards and donor requirements. • Provide strategic technical oversight to ensure the meaningful inclusion of children and persons with disabilities across all education interventions. • Support programme implementation across consortium partners through technical guidance and problem-solving. • Develop, adapt and harmonize technical tools, methodologies, guidance and educational materials. • Provide technical supervision, coaching and capacity strengthening to consortium staff and partners. • Provide technical advice to consortium members, HI teams, partners and external stakeholders on Inclusive Education approaches and practices. • Contribute to technical quality monitoring, quality assurance processes and field support. • Ensure projects are adequately equipped with the technical resources required for quality implementation. • Promote technical learning, innovation and capitalization across the consortium. 4. Lead the review of HI's Inclusive Education portfolio and provide strategic recommendations regardingthe future of the sector within the mission. • Generate a data-driven evidence base regarding the situation of children with disabilities in coordination with other humanitarian actors. • Advocacy for the inclusion of children with disabilities in humanitarian leadership and in relevant coordination fora and processes. • Review the existing IE strategy for Palestine and regularly update it as appropriate. • Assess the relevance and added value of HI's engagement in Inclusive Education. • Analyse needs, operational opportunities and constraints. • Strengthen technical partnerships and representation. • Lead sectoral learning and capitalization. • Define inclusive education strategy including education in emergencies/chronic settings for HI in Palestine • Undertake need assessment exercises through field visits and literature reviews and develop recommendations on the future positioning of the sector</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 6 years of relevant professional experience, including at least 5 years in IE or allied field, and 3 years in humanitarian or emergency settings. - Minimum 3 years of experience as Project manager or operations manager - Proven experience in consortium coordination, preferably within ECHO funded projects, and in working with local partners - Strong technical knowledge of Inclusive Education, education in Emergencies, Disability Inclusion, Child Protection, home based support for parents, inclusive pedagogy and practical strategies for teachers including UDL(universal design for learning), and accessible learning environments - Demonstrated experience in sector strategy development, representation, resource mobilization proposal development, consortium management and donor coordination - Demonstrated problem solving, communication, and advocacy skills - Good interpersonal, communication, coordination and networking skills - Flexibility and ability to handle multiple tasks simultaneously. - Strong oral and written communications skills in English. - Ability to work in a fast-paced environment and meet deadlines under pressure - Fluency in Arabic language is a strong asset - Previous experience with HI and/or in in the Middle East is a strong asset, particularly in Palestine</p>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p> <h4>Key responsibilities:</h4> <ul> <li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li> <li>Support database monitoring, tuning, and troubleshooting efforts.</li> <li>Help in performing backup and recovery operations to maintain data integrity and availability.</li> <li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li> <li>Document procedures and maintain records of database activities.</li> <li>Participate in on-call rotation and respond promptly to database incidents.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related field.</li> <li>1-2 years of Oracle database concepts and architecture.</li> <li>Familiarity with SQL and PL/SQL programming.</li> <li>Willingness to learn and adapt in a fast-paced environment.</li> <li>Good problem-solving skills and attention to detail.</li> <li>Effective communication and teamwork abilities.</li> <li>Certifications in Oracle database administration are a plus but not mandatory.</li> </ul> <h4>Benefits</h4> <ul> <li>Class A health insurance</li> <li>Annual bonus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p> <h4>Key responsibilities:</h4> <ul> <li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li> <li>Support database monitoring, tuning, and troubleshooting efforts.</li> <li>Help in performing backup and recovery operations to maintain data integrity and availability.</li> <li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li> <li>Document procedures and maintain records of database activities.</li> <li>Participate in on-call rotation and respond promptly to database incidents.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related field.</li> <li>1-2 years of Oracle database concepts and architecture.</li> <li>Familiarity with SQL and PL/SQL programming.</li> <li>Willingness to learn and adapt in a fast-paced environment.</li> <li>Good problem-solving skills and attention to detail.</li> <li>Effective communication and teamwork abilities.</li> <li>Certifications in Oracle database administration are a plus but not mandatory.</li> </ul> <h4>Benefits</h4> <ul> <li>Class A health insurance</li> <li>Annual bonus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Optimiza is seeking a dedicated junior Oracle DB administrator to assist with the effective management and administration of our Oracle database systems.</p> <h4>Key responsibilities:</h4> <ul> <li>Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.</li> <li>Support database monitoring, tuning, and troubleshooting efforts.</li> <li>Help in performing backup and recovery operations to maintain data integrity and availability.</li> <li>Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.</li> <li>Document procedures and maintain records of database activities.</li> <li>Participate in on-call rotation and respond promptly to database incidents.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in computer science, information technology, or related field.</li> <li>1-2 years of Oracle database concepts and architecture.</li> <li>Familiarity with SQL and PL/SQL programming.</li> <li>Willingness to learn and adapt in a fast-paced environment.</li> <li>Good problem-solving skills and attention to detail.</li> <li>Effective communication and teamwork abilities.</li> <li>Certifications in Oracle database administration are a plus but not mandatory.</li> </ul> <h4>Benefits</h4> <ul> <li>Class A health insurance</li> <li>Annual bonus</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Optimiza is seeking a dedicated Junior Oracle DB Administrator to assist with the effective management and administration of our Oracle database systems.<br> Key Responsibilities: Assist in the installation, configuration, and maintenance of Oracle databases to ensure optimal performance.<br> Support database monitoring, tuning, and troubleshooting efforts.<br> Help in performing backup and recovery operations to maintain data integrity and availability.<br> Collaborate with senior DBAs and other IT teams to implement database solutions and upgrades.<br> Document procedures and maintain records of database activities.<br> Participate in on-call rotation and respond promptly to database incidents.<br> Class A Health Insurance Annual Bonus Bachelor’s degree in Computer Science, Information Technology, or related field.<br> 1-2 years of Oracle database concepts and architecture.<br> Familiarity with SQL and PL/SQL programming.<br> Willingness to learn and adapt in a fast-paced environment.<br> Good problem-solving skills and attention to detail.<br> Effective communication and teamwork abilities.<br> Certifications in Oracle Database Administration are a plus but not mandatory.<br></span> </div>

<p><h4>About us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of service overview</h4> <p>At PwC, our Tax & Legal Services teams provide clients with strategic advice on tax planning, compliance, and regulatory matters. We support organisations in navigating complex tax and legal frameworks while optimising their tax positions. As new tax regimes continue to emerge across the Middle East, this area is becoming increasingly important for businesses, with significant implications for operations and overall profitability.</p> <h4>TLS business unit overview</h4> <p>Clients & Markets within TLS are responsible for shaping and driving the firm’s growth agenda across the region. Working closely with business unit stakeholders and specialist teams, Clients & Markets plays a critical role in originating and supporting key client opportunities to shape compelling value propositions, and bring the right capabilities together to deliver measurable outcomes for our clients.</p> <h4>How you’ll contribute</h4> <p>As a Senior Associate - Clients and Markets, you will be proactive and assist the team in implementing the firm’s strategy that focuses on key clients, industries, and markets. Working alongside the broader Clients & Markets team, you will collaborate with our partners and their teams in tracking the performance and progress of the business across markets to achieve the firm's objectives.</p> <ul> <li>Work with the Clients & Markets function to deliver infrastructure such as financial performance analysis, industry and client analysis, market share and competitor SWOT analysis and thought leadership to develop an account management plan.</li> <li>Collaborate with colleagues across different teams within our Clients & Markets team to bring our clients high value solutions.</li> <li>Work closely with the partners and directors in developing account strategy and support them in driving the account management activities.</li> <li>Prepare various executive level presentations such as account plans, industry/sector summaries.</li> <li>Prepare performance summaries for accounts and industries using revenue, opportunity, backlog data on monthly/quarterly basis.</li> <li>Support the teams in developing client, industry and country profiles using various research tools, databases and online research.</li> <li>Track the latest regulatory changes and market trends that impact our clients from a tax and legal perspective and support the engagement teams in developing a go-to-market strategy.</li> <li>Participate and drive various meetings/calls related to priority accounts, industries and countries.</li> <li>Support lead partners, industry leaders in monitoring the performance of their respective areas on a monthly/quarterly basis.</li> <li>Create and maintain reports and dashboards using Salesforce, PowerPoint, and Excel sheets.</li> <li>Manage various initiatives in collaboration with the marketing team such as client workshops, webinars, seminars, external and internal events.</li> </ul> <h4>What you’ll bring</h4> <ul> <li>You will be a highly motivated and high performing individual with the ability to be flexible and adaptive on a daily basis.</li> <li>Excellent communication (verbal and written) skills.</li> <li>Excellent organisational, time management, quality management, and project management skills with the ability to prioritise workload, work with senior stakeholders and perform under pressure.</li> <li>Technical knowledge and experience in evaluating tender responses are advantageous.</li> <li>Education: Bachelor's degree or equivalent.</li> <li>Years of experience: 4+ years in business development.</li> <li>Fluency in spoken and written English is essential.</li> <li>Previous experience in strategy consulting or management consulting is a plus.</li> <li>Excellent PowerPoint skills, as well as proficiency in Microsoft Office.</li> <li>Proficiency in Salesforce is an advantage.</li> </ul> <h4>How you’ll make a difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why you’ll love working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience&nbsp;<br>• H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.<br>OR<br>• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.<br>CORE WORK ACTIVITIES&nbsp;<br>Taking an Entrepreneurial Approach to Driving the Restaurant Business&nbsp;<br>• Understands financial opportunities by surveying restaurant demand.<br>• Partners with key individuals in the local community to assess opportunities.<br>• Identifies and analyzes competitors.<br>• Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.<br>• Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.<br>Leading Significant Marketing/Public Relations/Media Activities<br>• Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.<br>• Supports on-site/off-site public relations opportunities to promote the restaurant.<br>• Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.<br>• Serves as the primary point of contact for restaurant events.<br>• Participates in local networking activities, which are often off-property, in support of the restaurant.<br>Managing Day-to-Day Restaurant Operations&nbsp;<br>• Supervises and manages employees.<br>• Understands employee positions well enough to perform duties in employees' absence.<br>• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.<br>• Conducts daily "taste panels" to educate, drive sales and create sales goals.<br>• Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.<br>• Monitors compliance with all applicable laws and regulations.<br>• Monitors adherence to liquor control policies and procedures.<br>• Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.<br>• Monitors alcohol beverage service for compliance with local laws.<br>• Monitors compliance with all food &amp; beverage policies, standards and procedures, including food handling and sanitation standards.<br>• Assists servers and hosts on the floor during meal periods and high demand times.<br>• Advocates sound financial/business decision making.<br>• Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.<br>• Recognizes good quality products and presentations.<br>• Supervises daily shift operations in absence of Assistant Restaurant Manager.<br>• Oversees the financial aspects of the department including purchasing and payment of invoices.<br>Fostering an Environment that Creates Exciting and Memorable Guest Experiences&nbsp;<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<br>• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Acts as the guest service role model for the restaurants..<br>• Addresses guest problems and complaints.<br>• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.<br>• Verifies corrective action is taken to continuously improve service results.<br>• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing and Conducting Human Resource and Talent Management Activities&nbsp;<br>• Actively participates in the hiring process to identify the right talent to support the outlet's concept.<br>• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<br>• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.<br>• Facilitates the fair and equal treatment of employees.<br>• Strives to improve employee retention.<br>• Monitors employee attendance of on-going training to understand guest expectations.<br>• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Strives to improve service performance.<br>• Encourages recognition of employees across areas of responsibility.<br>• Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.<br>• Establishes guidelines so employees understand expectations and the work.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others.<br>• Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.<br>• Develops specific goals and plans to prioritize, organize, and accomplish own work.<br>• Monitors and maintains the productivity level of employees.<br>• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.<br>• Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.<br>• Provides work-related training, supervising, follow-up and hands-on management.<br>Additional Responsibilities<br>• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.<br>• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<br>• Analyzes information and evaluates results to choose the best solution and solve problems.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Description</h4> <p>The SOC analyst - tier 1 is responsible for providing 24x7 security monitoring, alert triage, event analysis, and incident escalation services within ZainTECH’s managed security operations center (SOC). As the first line of defense against cybersecurity threats, the role continuously monitors customer environments, validates security events, and ensures potential security incidents are identified, classified, documented, and escalated in accordance with established procedures and service level agreements.</p> <h4>Responsibilities:</h4> <p><strong>Security monitoring & event analysis</strong></p> <ul> <li>Provide continuous 24x7 monitoring of customer and enterprise security environments through shift-based operations.</li> <li>Monitor and analyze security events generated from SIEM platforms, IDS/IPS solutions, endpoint detection & response (EDR) tools, firewalls, email security gateways, web security solutions, and cloud security platforms.</li> <li>Review and assess security alerts to determine whether activity represents a legitimate security threat or a false positive.</li> <li>Perform initial event validation, classification, and prioritization based on severity, risk, and potential business impact.</li> <li>Identify suspicious behavior, indicators of compromise (IOCs), and anomalous activities requiring further investigation.</li> </ul> <p><strong>Incident triage & escalation</strong></p> <ul> <li>Perform first-level analysis and triage of security alerts and events.</li> <li>Create and manage incident tickets within approved incident management platforms.</li> <li>Categorize incidents based on severity, impact, urgency, and threat classification.</li> <li>Escalate validated incidents to SOC analyst - tier 2 teams in accordance with approved escalation procedures.</li> <li>Ensure escalations include complete and accurate investigation details to support efficient handover and further analysis.</li> <li>Maintain incident tracking and ensure timely updates throughout the incident lifecycle.</li> </ul> <p><strong>SIEM operations & security monitoring</strong></p> <ul> <li>Utilize SIEM platforms to monitor security events, review alerts, execute predefined searches and queries, support basic investigations.</li> <li>Support operational activities including alert validation, monitoring dashboard review, log analysis, and security event correlation.</li> <li>Assist with identifying false positives and escalating tuning recommendations where required.</li> <li>Support the overall effectiveness and reliability of monitoring operations.</li> </ul> <p><strong>Documentation & reporting</strong></p> <ul> <li>Maintain accurate records of investigations, observations, and escalation activities.</li> <li>Document security incidents and monitoring activities in accordance with operational procedures.</li> <li>Participate in shift handovers and ensure continuity of investigations between teams.</li> <li>Support operational reporting and SOC performance metrics activities.</li> </ul> <p><strong>Governance, compliance & operational excellence</strong></p> <ul> <li>Follow approved SOC procedures, playbooks, and operational standards.</li> <li>Ensure compliance with internal security policies, customer contractual obligations, and NCSC Jordan licensing requirements.</li> <li>Handle customer information with strict confidentiality and professionalism.</li> <li>Participate in training, simulation exercises, and continuous improvement initiatives.</li> <li>Maintain awareness of emerging cybersecurity threats and attack techniques.</li> </ul> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma from a recognised institution.</li> <li>At least 6 months of practical cybersecurity experience.</li> <li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GCIA, CTIA, Blue Team Level 1, or Cisco CyberOps Associate, or another internationally recognised, equivalent certification in the same field that is approved by the NCSC.</li> <li>Familiarity with SIEM consoles, alert triage, and SOC monitoring workflow; willingness to work rotating shifts.</li> <li>Foundational networking and operating-system knowledge is preferable.</li> <li>Prior internship or junior SOC experience is preferable.</li> </ul></p><p></p>

<p><h4>Job summary<\/h4>\n<p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar\/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<\/p>\n\n<h4>Candidate profile<\/h4>\n\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<h4>Leading kitchen operations for property<\/h4>\n<ul>\n<li>Leads kitchen management team.<\/li>\n<li>Provides direction for all day-to-day operations.<\/li>\n<li>Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Serving as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Ensures property policies are administered fairly and consistently.<\/li>\n<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<\/li>\n<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.<\/li>\n<li>Demonstrate new cooking techniques and equipment to staff.<\/li>\n<\/ul>\n\n<h4>Setting and maintaining goals for culinary function and activities<\/h4>\n<ul>\n<li>Develops and implements guidelines and control procedures for purchasing and receiving areas.<\/li>\n<li>Establishes goals including performance goals, budget goals, team goals, etc.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Manages department controllable expenses including food cost, supplies, uniforms and equipment.<\/li>\n<li>Participates in the budgeting process for areas of responsibility.<\/li>\n<li>Knows and implements the brand's safety standards.<\/li>\n<\/ul>\n\n<h4>Ensuring culinary standards and responsibilities are met<\/h4>\n<ul>\n<li>Provides direction for menu development.<\/li>\n<li>Monitors the quality of raw and cooked food products to ensure that standards are met.<\/li>\n<li>Determines how food should be presented, and create decorative food displays.<\/li>\n<li>Recognizes superior quality products, presentations and flavor.<\/li>\n<li>Ensures compliance with food handling and sanitation standards.<\/li>\n<li>Follows proper handling and right temperature of all food products.<\/li>\n<li>Ensures employees maintain required food handling and sanitation certifications.<\/li>\n<li>Maintains purchasing, receiving and food storage standards.<\/li>\n<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<\/li>\n<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/li>\n<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<\/li>\n<li>Displays leadership in guest hospitality, exempl<\/p><p><\/p>

<p><h4>Job summary<\/h4>\n<p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar\/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<\/p>\n\n<h4>Candidate profile<\/h4>\n\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<h4>Leading kitchen operations for property<\/h4>\n<ul>\n<li>Leads kitchen management team.<\/li>\n<li>Provides direction for all day-to-day operations.<\/li>\n<li>Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Serving as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Ensures property policies are administered fairly and consistently.<\/li>\n<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<\/li>\n<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.<\/li>\n<li>Demonstrate new cooking techniques and equipment to staff.<\/li>\n<\/ul>\n\n<h4>Setting and maintaining goals for culinary function and activities<\/h4>\n<ul>\n<li>Develops and implements guidelines and control procedures for purchasing and receiving areas.<\/li>\n<li>Establishes goals including performance goals, budget goals, team goals, etc.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Manages department controllable expenses including food cost, supplies, uniforms and equipment.<\/li>\n<li>Participates in the budgeting process for areas of responsibility.<\/li>\n<li>Knows and implements the brand's safety standards.<\/li>\n<\/ul>\n\n<h4>Ensuring culinary standards and responsibilities are met<\/h4>\n<ul>\n<li>Provides direction for menu development.<\/li>\n<li>Monitors the quality of raw and cooked food products to ensure that standards are met.<\/li>\n<li>Determines how food should be presented, and create decorative food displays.<\/li>\n<li>Recognizes superior quality products, presentations and flavor.<\/li>\n<li>Ensures compliance with food handling and sanitation standards.<\/li>\n<li>Follows proper handling and right temperature of all food products.<\/li>\n<li>Ensures employees maintain required food handling and sanitation certifications.<\/li>\n<li>Maintains purchasing, receiving and food storage standards.<\/li>\n<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<\/li>\n<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/li>\n<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<\/li>\n<li>Displays leadership in guest hospitality, exempl<\/p><p><\/p>

<p><h4>Job summary<\/h4>\n<p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar\/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<\/p>\n\n<h4>Candidate profile<\/h4>\n\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<h4>Leading kitchen operations for property<\/h4>\n<ul>\n<li>Leads kitchen management team.<\/li>\n<li>Provides direction for all day-to-day operations.<\/li>\n<li>Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Serving as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Ensures property policies are administered fairly and consistently.<\/li>\n<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<\/li>\n<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.<\/li>\n<li>Demonstrate new cooking techniques and equipment to staff.<\/li>\n<\/ul>\n\n<h4>Setting and maintaining goals for culinary function and activities<\/h4>\n<ul>\n<li>Develops and implements guidelines and control procedures for purchasing and receiving areas.<\/li>\n<li>Establishes goals including performance goals, budget goals, team goals, etc.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Manages department controllable expenses including food cost, supplies, uniforms and equipment.<\/li>\n<li>Participates in the budgeting process for areas of responsibility.<\/li>\n<li>Knows and implements the brand's safety standards.<\/li>\n<\/ul>\n\n<h4>Ensuring culinary standards and responsibilities are met<\/h4>\n<ul>\n<li>Provides direction for menu development.<\/li>\n<li>Monitors the quality of raw and cooked food products to ensure that standards are met.<\/li>\n<li>Determines how food should be presented, and create decorative food displays.<\/li>\n<li>Recognizes superior quality products, presentations and flavor.<\/li>\n<li>Ensures compliance with food handling and sanitation standards.<\/li>\n<li>Follows proper handling and right temperature of all food products.<\/li>\n<li>Ensures employees maintain required food handling and sanitation certifications.<\/li>\n<li>Maintains purchasing, receiving and food storage standards.<\/li>\n<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<\/li>\n<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/li>\n<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<\/li>\n<li>Displays leadership in guest hospitality, exemplifies excellent customer<\/p><p><\/p>

<p><h4>Job summary<\/h4>\n<p>Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar\/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).<\/p>\n\n<h4>Candidate profile<\/h4>\n\n<h4>Education and experience<\/h4>\n<ul>\n<li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<li>OR<\/li>\n<li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n\n<h4>Leading kitchen operations for property<\/h4>\n<ul>\n<li>Leads kitchen management team.<\/li>\n<li>Provides direction for all day-to-day operations.<\/li>\n<li>Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.<\/li>\n<li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.<\/li>\n<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n<li>Serving as a role model to demonstrate appropriate behaviors.<\/li>\n<li>Ensures property policies are administered fairly and consistently.<\/li>\n<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.<\/li>\n<li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.<\/li>\n<li>Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns.<\/li>\n<li>Supervises and coordinates activities of cooks and workers engaged in food preparation.<\/li>\n<li>Demonstrate new cooking techniques and equipment to staff.<\/li>\n<\/ul>\n\n<h4>Setting and maintaining goals for culinary function and activities<\/h4>\n<ul>\n<li>Develops and implements guidelines and control procedures for purchasing and receiving areas.<\/li>\n<li>Establishes goals including performance goals, budget goals, team goals, etc.<\/li>\n<li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n<li>Manages department controllable expenses including food cost, supplies, uniforms and equipment.<\/li>\n<li>Participates in the budgeting process for areas of responsibility.<\/li>\n<li>Knows and implements the brand's safety standards.<\/li>\n<\/ul>\n\n<h4>Ensuring culinary standards and responsibilities are met<\/h4>\n<ul>\n<li>Provides direction for menu development.<\/li>\n<li>Monitors the quality of raw and cooked food products to ensure that standards are met.<\/li>\n<li>Determines how food should be presented, and create decorative food displays.<\/li>\n<li>Recognizes superior quality products, presentations and flavor.<\/li>\n<li>Ensures compliance with food handling and sanitation standards.<\/li>\n<li>Follows proper handling and right temperature of all food products.<\/li>\n<li>Ensures employees maintain required food handling and sanitation certifications.<\/li>\n<li>Maintains purchasing, receiving and food storage standards.<\/li>\n<li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.<\/li>\n<\/ul>\n\n<h4>Ensuring exceptional customer service<\/h4>\n<ul>\n<li>Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.<\/li>\n<li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.<\/li>\n<li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.<\/li>\n<li>Displays leadership in guest hospitality, exemplifies excellent customer<\/p><p><\/p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction — we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory — early team members grow into leadership as we scale globally.</li> <li>Real ownership — your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team — no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation — top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Open is an AI customer support platform that helps enterprise businesses automate customer interactions at scale. Working at the intersection of software, support operations, and AI, the team focuses on building practical solutions that improve how customers are supported and how internal teams operate.</p> <p>As a CSM (Customer Success Manager), you will play a key role in helping customers adopt the platform successfully and get long-term value from it. This role sits close to both customers and internal teams, with a strong focus on implementation, coordination, and operational clarity. You will help shape a smooth post-sales experience while supporting complex customer needs and ensuring technical and business stakeholders stay aligned.</p> <h4>Responsibilities</h4> <ul> <li>Onboard customers and ensure successful platform implementation, serving as a liaison between customers and engineering.</li> <li>Manage integrations with ticketing systems and workflows, and establish clear work processes.</li> <li>Lead complex technical onboarding involving API integrations, system design, and data migrations.</li> <li>Resolve escalations as primary technical contact, collaborating with engineering to fix bugs.</li> <li>Advise on security protocols, authentication, and infrastructure scaling best practices.</li> <li>Audit usage data to optimize platform performance and identify underutilized features.</li> <li>Translate technical documentation into clear training resources for non-technical teams.</li> <li>Conduct business review health checks to align product performance with client goals.</li> <li>Proactively monitor customer health to prevent churn and identify growth opportunities.</li> <li>Drive account growth by identifying expansion options and secure renewals by demonstrating ROI.</li> <li>Advocate for customers by converting feedback into structured product feature requests.</li> </ul> <h4>Requirements</h4> <ul> <li>3-5 years of Customer Success Manager experience onboarding enterprise customers, managing post-sales relationships in SaaS, working in startup environments, and handling technical integrations with ticketing systems.</li> <li>Experience with CRM tools such as Salesforce or HubSpot, along with workflow automation tools.</li> <li>Experience using AI tools, including prompt engineering and AI-based integrations.</li> <li>Experience with project scoping, structured implementation processes, and creating onboarding playbooks that define clear work processes and workflows.</li> <li>Experience managing senior stakeholders and acting as a bridge between customers and engineering, including coordinating across engineering, support, and product teams.</li> <li>Availability during CET business hours and flexibility to support enterprise customers across different time zones.</li> <li>Bachelor's degree in business, communications, computer science, or a related field is a plus.</li> <li>Domain experience in enterprise SaaS, AI customer support, or support operations is a plus.</li> </ul> <h4>Benefits</h4> <h4>What we offer</h4> <ul> <li>YC-backed with real traction we are in-market, growing, and trusted by enterprise names you know.</li> <li>Outsized career trajectory early team members grow into leadership as we scale globally.</li> <li>Real ownership your work will be seen, felt, and talked about company-wide.</li> <li>High-trust team no politics, no bureaucracy; we move fast and support each other.</li> <li>Competitive compensation top-of-market salary plus equity and full benefits.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The SOC Analyst - Tier 2 is responsible for advanced security monitoring, incident investigation, threat analysis, and detection engineering activities within ZainTECH’s Security Operations Center (SOC). The role serves as the primary escalation point for security incidents identified by L1 analysts and plays a critical role in validating threats, conducting investigations, and supporting incident response activities across enterprise, government, and critical infrastructure environments.</p> <h4>Responsibilities:</h4> <p><strong>Security monitoring & incident investigation</strong></p> <ul> <li>Investigate and analyze security incidents escalated by SOC L1 analysts.</li> <li>Validate security events and determine scope, impact, severity, and business risk.</li> <li>Perform advanced correlation and analysis of logs, alerts, network activity, endpoint telemetry, and threat intelligence.</li> <li>Conduct root cause analysis of security incidents and identify indicators of compromise (IOCs).</li> <li>Support incident containment, eradication, and recovery activities.</li> <li>Escalate incidents requiring specialized investigation or incident response support.</li> </ul> <p><strong>Threat detection & threat hunting</strong></p> <ul> <li>Perform proactive threat hunting activities to identify malicious activity that may bypass automated controls.</li> <li>Utilize threat intelligence sources to identify emerging threats and attacker tactics.</li> <li>Analyze attack patterns, indicators, and behaviors associated with malware, ransomware, insider threats, and advanced persistent threats (APTs).</li> <li>Identify opportunities to improve detection coverage across monitored environments.</li> </ul> <p><strong>SIEM & detection engineering</strong></p> <ul> <li>Develop, tune, and optimize SIEM use cases and correlation rules.</li> <li>Support creation and maintenance of detection logic, dashboards, reports, alerts, and monitoring workflows.</li> <li>Reduce false positives through tuning and rule optimization.</li> <li>Support onboarding and integration of new log sources.</li> </ul> <p><strong>Incident management & reporting</strong></p> <ul> <li>Maintain detailed incident records and investigation documentation.</li> <li>Prepare technical analysis and incident reports.</li> <li>Support operational metrics, reporting, and service reviews.</li> <li>Ensure incident handling activities comply with established procedures and SLAs.</li> </ul> <p><strong>Technical leadership & knowledge transfer</strong></p> <ul> <li>Provide guidance and mentoring to L1 SOC Analysts.</li> <li>Support analyst development through coaching and technical knowledge sharing.</li> <li>Participate in continuous improvement initiatives and SOC maturity programs.</li> <li>Contribute to process, playbook, and procedure development.</li> </ul> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree or intermediate diploma (minimum) from a recognised institution.</li> <li>Minimum 2 years experience in managed cybersecurity / SOC operations at an investigative level.</li> <li>At least one valid NCSC-approved SOC certification like CSA, GSOC, GIAC, GCIA, CTIA, or another equivalent certification in the same field that is approved by the NCSC.</li> <li>Strong SIEM investigation, detection-rule development, log and network analysis, and use-case tuning.</li> </ul></p><p></p>