Packing & Packaging Technician Jobs in Jordan
519 Jobs Found
<p><h4>Job description</h4>
<p><strong>Job role - Principal engineer – mechanical – aviation buildings</strong><br>
Verbal and written communication in English is mandatory.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Lead mechanical/HVAC design from feasibility and basis-of-design (BoD) through detailed design, tender and construction support for aviation facilities.</li>
<li>Own the environmental strategy for very large volumes (e.g., hangar bays): heating/cooling concepts, destratification, purge/exhaust modes, make-up air, and controls sequences—balancing energy, IAQ and safety (UFC/ASHRAE/NFPA context).</li>
<li>Engineer specialist ventilation for hazardous operations: paint spray booths/rooms, fuel-cell maintenance/purge ventilation, welding/fume extraction, VOC control, and hazardous-area interfaces with electrical/controls.</li>
<li>Integrate process utilities common to MRO and workshops.</li>
<li>Shape catering facility HVAC and hygienic air zones: kitchen exhaust and makeup air (NFPA 96), pressure cascades, temperature/humidity control for clean prep/packing.</li>
<li>Deliver BIM-led coordination (Revit/Navisworks) across architecture, structures, process, fire protection, and controls; lead clash resolution and model QA.</li>
<li>Run calculations and simulations: loads, duct/pipe sizing, ventilation rates, smoke/fume capture, and (where needed) CFD to support the thermal comfort studies.</li>
<li>Author technical documents: BoD, design reports, specifications, sequences of operation, control narratives, FAT/SAT/commissioning plans.</li>
<li>Engage stakeholders—airlines/MROs, airport operators, food safety teams, and authorities—to secure approvals and smooth delivery.</li>
<li>Lead retrofit, refurbishment, and brownfield upgrade projects within operational airport environments—assessing existing systems, developing phased upgrade strategies, ensuring minimal disruption to ongoing operations, and integrating new systems with legacy infrastructure while addressing capacity, compliance, and energy performance improvements.</li>
</ul>
<h4>Key systems and domains you’ll cover:</h4>
<ul>
<li>Hangars and workshops: general and emergency exhaust, purge ventilation for fuel system work, floor-level capture where required, destratification/ HVLS fans, door air management, radiant/air systems, PCA (pre-conditioned air) and GSE interfaces.</li>
<li>Catering facilities: high-duty kitchen exhaust and makeup air (hoods, MAUs, heat recovery), grease ducting, rooftop terminations, pressure zoning for hygiene, and interfaces to cold rooms/freezers and clean areas.</li>
<li>Experience in refurbishment projects, passenger terminal building mechanical design (HVAC, drainage systems) is preferred.</li>
</ul>
<h4>Qualifications:</h4>
<ul>
<li>Bachelor’s or master’s degree in mechanical engineering.</li>
<li>Professional registration (e.g., CEng/PE) strongly preferred.</li>
<li>15+ years’ experience in building services (mechanical/HVAC), with significant aviation project delivery (passenger terminal building, hangars, MRO shops, flight catering, or similar).</li>
<li>Proven leadership as lead/principal engineer on multi-disciplinary design projects and prior delivery in live airport environments (airside/landside interfaces, works phasing) is preferred.</li>
<li>Expertise writing BoDs, specifications, P&IDs, control sequences, etc.</li>
<li>BIM fluency: Revit, Navisworks; competence with calculations (e.g., IES-VE/HAP/eQuest), CFD exposure preferred.</li>
<li>Client-facing communication and team leadership; mentoring and QA/QC across multiple concurrent packages.</li>
<li>Strong communication skills for effective client presentations, stakeholder workshops, and cross-functional coordination.</li>
<li>Willingness to be based at Dammam Airport for the initial phase of the project (short-term assignment) and relocate to the main office upon project completion.</li>
</ul>
<p>With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the oil & gas, power & renewables, chemicals, construction & infrastructure, life sciences, mining and manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.</p></p><p></p>
<p>SRD Center is seeking qualified Business Mentoring / Monitoring Practitioner to join a short-term consultancy assignment supporting agricultural micro and small enterprises, rural entrepreneurs, community-based organizations, and local communities in Jordan. The assignment aims to strengthen beneficiaries' capacities to establish, manage, expand and sustain viable agricultural and agri-business enterprises through practical business development support, training, coaching and follow-up. Tasks The Business Mentoring and Monitoring Practitioner will provide individualized advisory support and follow-up to beneficiaries during the establishment, development or expansion of their enterprises. Key responsibilities include: • Provide structured individual and/or small-group business mentoring. • Review beneficiaries' business plans, implementation progress and business challenges. • Support beneficiaries during the start-up or expansion of their businesses. • Identify business-management, operational, marketing and financial gaps. • Develop practical recommendations and corrective actions together with beneficiaries. • Assist beneficiaries in establishing realistic business milestones and action plans. • Monitor implementation of agreed business plans and recommendations. • Conduct regular field visits and follow-up sessions. • Track the progress and performance of supported enterprises. • Develop and use appropriate monitoring and follow-up tools. • Assess progress against agreed business milestones and performance indicators. • Identify enterprises requiring additional or specialized support. • Coordinate referrals to business development, packaging or marketing specialists when required. • Monitor challenges affecting business sustainability. • Document beneficiary progress, achievements, challenges and lessons learned. • Identify and document potential success stories and good practices. • Contribute to mentoring progress reports. • Contribute to the final assessment of supported businesses. • Participate in training evaluation and acquired-skills assessment where required. • Contribute to the final consultancy report and recommendations. The ToR specifically calls for individualized mentoring, business advisory support, identification of operational gaps, regular field visits and written monitoring reports.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree, preferably an advanced degree, in Business Administration, Business Development, Agribusiness, Economics, Entrepreneurship, Rural Development or a related discipline.</li><li>Demonstrated professional experience in business mentoring, coaching and SME advisory services.</li><li>Experience supporting micro and small enterprises during start-up and/or business expansion.</li><li>Experience conducting business performance monitoring and structured follow-up.</li><li>Experience developing or applying business monitoring tools and indicators.</li><li>Strong understanding of business planning, financial management, marketing and operational management.</li><li>Experience working with agricultural SMEs, smallholder farmers, rural entrepreneurs, CBOs or cooperatives is highly desirable.</li><li>Experience supporting vulnerable populations, refugee/host communities or community-based livelihood programmes is an advantage.</li><li>Strong interpersonal, coaching and problem-solving skills.</li><li>Ability to work directly with entrepreneurs and translate identified challenges into practical actions.</li><li>Strong documentation and reporting skills.</li><li>Ability and willingness to conduct regular field visits in Balqa, Ajloun and Jerash.</li><li>Fluency in Arabic is required for beneficiary-facing activities.</li><li>Good English skills are desirable.</li></ul>
<p>1. JOB DETAILS:</p><p>Job Title: Analyst, ML Engineer</p><p>Reports to: Sr. Manager, IT Digital Platforms & Digital Transformation</p><p>Department: IT Applications</p><p>Function: IT Applications</p><p>Company: Hikma Holding</p><p>2. JOB PURPOSE:</p><p>The ML Engineer is responsible for supporting the development, testing, and deployment of machine learning models and AI-powered pipelines across Hikma Pharmaceuticals. Working as part of the AI team under the Sr. Manager, IT Digital Platforms & Digital Transformation, and under the close guidance of the AI Architect and AI developers team, this role provides hands-on ML engineering support across the solution lifecycle from data preparation and model experimentation through to deployment and monitoring. The ML Engineer is expected to develop their machine learning and data engineering skills rapidly within a structured team environment, contributing to Hikma's enterprise AI transformation while building foundational expertise in regulated pharmaceutical AI delivery.</p><p>3. JOB DIMENSIONS:</p><p>Number of Staff Supervised: Direct Reports Count: 0 (0 vacant)</p><p>Indirect Reports Count: N/A</p><p>Financial Budget (USD): Supports AI initiative delivery under team supervision</p><p>4. KEY ACCOUNTABILITIES:</p><p>ML Model Development & Experimentation</p><ul><li>Support the development, training, and evaluation of machine learning models under the guidance of the AI Architect and senior team members, following approved architecture standards and initiative briefs</li><li>Assist in ML experimentation activities including data exploration, feature engineering, model selection, and performance evaluation using standard frameworks and cloud AI services</li><li>Apply foundational ML techniques across classical machine learning, NLP, and generative AI domains relevant to Hikma's business areas including Supply Chain, Quality, HR, and Commercial</li><li>Support the implementation of LLM-based solutions including RAG pipelines, prompt engineering, and embedding-based retrieval under senior technical guidance</li><li>Maintain experiment tracking logs, model versioning records, and reproducibility documentation using tools such as ML flow or Azure Machine Learning</li><li>Produce clear and accurate model development artefacts including experiment summaries, performance reports, and model documentation</li></ul><p>Data Engineering & Feature Development</p><ul><li>Assist in building and maintaining ML data pipelines covering data ingestion, transformation, validation, and basic feature engineering for model training and inference workflows</li><li>Support data quality checks, anomaly detection, and dataset preparation activities to ensure ML model inputs meet required standards</li><li>Collaborate with the Data & Analytics team to access and understand available data assets, following data governance and privacy guidelines</li><li>Work with structured data sources including relational databases and enterprise system extracts, developing proficiency in handling diverse data types over time</li></ul><p>ML-Ops & Production Support</p><ul><li>Support the implementation and maintenance of ML-Ops pipeline components including model packaging, deployment, and basic performance monitoring under senior team guidance</li><li>Assist in deploying ML models to cloud environments using approved tooling (Azure Machine Learning, ML-flow, Docker, or equivalent)</li><li>Monitor deployed models for observable performance issues and flag anomalies to the AI Architect or senior team members for investigation</li><li>Maintain accurate records in model registries including versioning and change logs across AI initiatives</li><li>Contribute to the documentation and validation support activities for ML models deployed in GxP-regulated contexts, following defined compliance processes</li></ul><p>Quality Assurance & Testing</p><ul><li>Support the development and execution of testing activities for ML solutions, including data, pipeline tests, model performance checks, and basic integration testing</li><li>Actively participate in code reviews and technical walkthroughs, applying feedback to improve code quality and engineering practices</li><li>Document assigned ML components clearly including data preparation steps, model configurations, test results, and known issues</li><li>Identify and escalate technical issues encountered across the ML stack in a timely and structured manner</li></ul><p>5. Behavioural Competencies:</p><p>Initiative & Drive for Results - Very Good</p><p>Change & Innovation - Very Good</p><p>Communication & Influence - Good</p><p>Developing & Empowering others - Good</p><p>Problem Solving & decision Making - Excellent</p><p>Strategic Thinking - Good</p><p>6. Technical Competencies:</p><p>ML Model Development & Experimentation - Good</p><p>Python & ML Frameworks (PyTorch, TensorFlow, scikit-learn, HuggingFace) - Good</p><p>MLOps & Model Lifecycle Tooling - Good</p><p>Data Engineering & Pipeline Support - Good</p><p>Cloud AI/ML Services (Azure ML) - Good</p><p>Generative AI & LLM Development (RAG, LangChain, Semantic Kernel) - Very Good</p><p>Model Explainability & Responsible AI Awareness - Very Good</p><p>Containerization & CI/CD Basics (Docker, Git, Azure DevOps) - Good</p><p>7. COMMUNICATIONS & WORKING RELATIONSHIPS:</p><p>Internal: AI Champions Network, AI Architect, AI Developer, Data & Analytics Team</p><p>External: AI/ML Vendors & Solution Providers, Implementation Partners, Open Source & Developer Communities</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, Software Engineering, Data Science, Mathematics, Statistics, or related technical field *(Required)*</li><li>Master's degree in Artificial Intelligence, Machine Learning, Data Science, or Computer Science *(Preferred)*</li><li>Microsoft Azure AI Engineer Associate, AWS Machine Learning Specialty, or Google Professional ML Engineer certification *(Preferred)*</li><li>Relevant ML/AI certifications (e.g., DeepLearning.AI ML Specialization, Databricks ML Associate, fast.ai) *(Preferred)*</li><li>0-1 year of professional experience in software development, data science, machine learning, or a related technical field (fresh graduates are welcome to apply)</li><li>Demonstrated hands-on experience with ML model development through academic projects, internships, capstone projects, hackathons, or personal projects</li><li>Familiarity with cloud AI/ML platforms (Azure, AWS, or GCP) gained through coursework, self-study, or practical experimentation *(Preferred)*</li><li>Any exposure to generative AI, LLM tools, or RAG concepts through academic or personal projects *(Preferred)*</li><li>Pharmaceutical, healthcare, life sciences, or other regulated industry exposure *(Preferred but not expected)*</li><li>Working knowledge of Python and foundational ML/DL libraries including scikit-learn, pandas, NumPy, and at least one deep learning framework</li><li>Practical exposure to training and evaluating ML models including classical machine learning and at least one of: NLP, computer vision, or time-series analysis through academic, personal, or internship projects</li><li>Basic familiarity with generative AI concepts including Large Language Models, prompt engineering, and RAG principles *(Preferred)*</li><li>Awareness of ML-Ops concepts and tools such as ML-flow or Azure Machine Learning for experiment tracking and model management *(Preferred)*</li><li>Basic experience with data preparation, cleaning, transformation, and exploratory data analysis using Python</li><li>Familiarity with version control using Git and basic software development practices including code reviews and testing</li><li>Basic understanding of cloud platforms (Azure, AWS, or GCP) and awareness of cloud-based AI/ML services *(Preferred)*</li><li>Familiarity with containerization concepts (Docker) and CI/CD basics *(Preferred)*</li><li>Awareness of responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security practices relevant to ML development</li><li>Any familiarity with pharmaceutical business processes or GxP compliance in a technology context is a plus *(Preferred)*</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>Job Requisition ID #</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br>26WD99896<p>The Account Based Renewals Rep independently manages time and tasks to handle multiple renewal cycles, engaging in communication and negotiation activities with moderate guidance.</p><br><p>The role supports customer satisfaction by identifying and addressing customer needs, provides light touch partner support, monitors churn risks, and ensures accurate and timely renewal execution.</p><br><p>They leverage CRM systems to automate workflows and flag exceptions within established guidelines.<br><b>Key Responsibilities</b><br><i>Execute End to End Renewal Motions</i><br>• Independently execute full renewal workflows for assigned accounts.<br><i>Close Renewals</i><br>• Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance.<br><i>Drive and Close Seat Expansions</i><br>• Identify and close seat expansion opportunities (additional licenses across existing buyers, teams, or personas) using standard playbooks during renewal.<br><i>Monitor Auto Renewal Status</i><br>• Intervene when auto renewals are disabled to prevent churn, applying judgment within well defined guidelines.<br><i>Customer Procurement Interaction</i><br>• Work directly with customer procurement teams to ensure seamless renewal execution, operating with general instruction on routine tasks.<br><b>Skills & Competencies</b><br>• <i>Organizational & Time Management:</i> Manages multiple renewal cycles independently, with moderate guidance.<br>• <i>Customer First Mindset: </i>Identifies and addresses customer needs to drive satisfaction.<br>• <i>Communication: </i>Engages customers using clear, effective communication to secure renewals.<br>•<i> Negotiation: </i>Applies basic negotiation techniques to achieve mutual agreement on renewals.<br>• <i>CRM & Workflow Systems: </i>Utilizes CRM systems to automate workflows and flag exceptions.<br><b>ATU (Account Team Unit) Collaboration</b><br>• <i>Expansion Qualification:</i> Engages Account Executives for larger cross sell or expansion opportunities with moderate guidance.<br>• <i>Customer Success Collaboration: </i>Provides light touch coordination with Customer Success Managers to support retention and adoption.<br>• <i>Partner Engagement:</i> Supports partners where applicable, following general instructions.<br>• <i>Share Insights:</i> Communicates churn risks, blockers, and missed upsell signals across teams and geographies.<br>• <i>Feedback Loop:</i> Provides feedback on product experiences and packaging based on customer insights.<br><b>Required Qualifications</b><br>• 2–3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role.<br>• Experience managing renewal cycles or recurring revenue motions.<br>• Strong communication skills with the ability to influence customer decisions.<br>• Foundational negotiation skills with the ability to secure renewals or basic expansions.<br>• Ability to manage multiple concurrent workflows and adhere to renewal timelines.<br>• Proficiency using CRM systems and basic workflow automation.<br><b>Preferred Qualifications</b><br>• Experience working in SaaS, subscription licensing, or recurring revenue commercial environments.<br>• Familiarity with procurement processes or vendor customer negotiation cycles.<br>• Exposure to partner led or channel supported sales motions.<br>• Experience identifying churn risks or upsell signals through customer conversations or data.<br>• Working knowledge of forecasting renewals or using dashboards for revenue tracking.<br>• Experience coordinating across sales, customer success, and partner teams.</p><br><p><span><b><b>Learn More</b></b></span></p><br><p><b><span>About Autodesk</span></b></p><br><p><span>Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.</span></p><br><p><span>We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.</span></p><br><p><span>When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!</span></p><br><p><b><span>Salary transparency</span></b></p><br>Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.<br><p><b>Belonging</b><br>We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: <span><u>https://www.autodesk.com/company/global-belonging</u></span></p><br><p><b>Are you an existing contractor or consultant with Autodesk? </b></p><br><p>Please search for open jobs and apply internally (not on this external site).</p><br> </div>
<p><h4>Description<\/h4>\n<p><strong>About Open<\/strong><br>\nOpen.cx is the unified AI customer support platform automating 70%+ of interactions for enterprises like MoneyGram and Mollie. Backed by Y Combinator, X by Unifonic, and Shorooq Partners, we recently raised $7M+ to scale our operations across MENA and globally. We are moving from a startup phase to a high-growth scale-up, and we need a financial architect to build the foundation for that growth \u2014 and stay with us all the way to the next decade of scale.<\/p>\n\n<h4>Your mandate<\/h4>\n<p>Own the financial engine of a company on a 3\u20135x ARR year, scaling from a handful of enterprise logos to category-contender status.<br>\nBuild the planning, reporting, and operating cadence that lets every team \u2014 GTM, product, ops \u2014 make sharper decisions, faster.<br>\nOwn the next two priced rounds. Build the model the leads will actually pressure-test. Quarterback diligence. Sit at the table for term sheets.<br>\nBe the partner who tells the founders the truth about the numbers \u2014 and the strategist who shapes pricing, packaging, market expansion, and headcount because of them.<br>\nIf you're successful, you'll materially shape Open's growth trajectory and be the finance leader on the cap table at every subsequent round.<\/p>\n\n<h4>What you'll do \u2014 year one<\/h4>\n<p>Today, finance at Open lives in the founders' heads, a few spreadsheets, and our outsourced accounting partner. Your first major mission is to turn that into a structured, compounding system \u2014 a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week \u2014 and that the Series A leads will buy.<\/p>\n\n<p><strong>First 100 days<\/strong><\/p>\n<ul>\n<li>Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.<\/li>\n<li>Stand up the weekly metrics email and the monthly board pack v1.<\/li>\n<li>Clean up the chart of accounts, compress the close to 5 business days.<\/li>\n<li>Build the v1 forecast model that survives contact with reality. Run it weekly.<\/li>\n<li>Pick the finance stack (NetSuite or QBO + Stripe\/Maxio + Brex\/Ramp\/Pleo + Pigment\/Cube\/Mosaic).<\/li>\n<li>Diagnose the unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.<\/li>\n<\/ul>\n\n<p><strong>Months 4\u20139<\/strong><\/p>\n<ul>\n<li>Quarterback the Series A. Model, narrative, data room, diligence, term-sheet review.<\/li>\n<li>Stand up multi-entity consolidation cleanly (EU\/US subsidiaries).<\/li>\n<li>Build the pricing and deal-desk function \u2014 enterprise contract reviews, custom terms, ASC 606 compliance.<\/li>\n<li>Establish board cadence and investor reporting that the next round's leads will trust.<\/li>\n<\/ul>\n\n<p><strong>Months 10\u201318<\/strong><\/p>\n<ul>\n<li>Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.<\/li>\n<li>Stand up audit-readiness in advance of Series B.<\/li>\n<li>Partner with CEO on geographic expansion math, M&A signals (acquihires, tuck-ins), and pricing 2.0.<\/li>\n<\/ul>\n\n<p><strong>Year 2 and beyond<\/strong><br>\nSeries B prep and close. Team scales to 7\u201312. Audit, tax, treasury, FX program.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>What makes us excited about you<\/h4>\n<p>You're a player-coach, and you're proud of it.<br>\nYou're not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You're hiring your first report, but you're also the one who fixes the broken VLOOKUP at 9pm because the board pack ships tomorrow. You'll grow out of the spreadsheet work \u2014 but not for 12 months, and you're clear-eyed about that.<\/p>\n\n<p>You're a first-principles thinker who loves to build.<br>\nYou see chaos \u2014 disconnected systems, copy-pasted spreadsheets, inconsistent definitions of ARR \u2014 and your brain instantly starts drawing the clean version. You have strong opinions on what \"good\" looks like and you know how to get there one quarter at a time.<\/p>\n\n<p>You're commercial, not just operational.<br>\nYou're as comfortable in a pricing conversation as a close. You can read a usage-based contract and tell the AE what to push back on. You've sat across from a CRO and made them change their mind on a pricing tier with one chart.<\/p>\n\n<p>You're AI-native \u2014 and you can prove it.<br>\nPulling from Salesforce, Stripe, accounting platforms, billing, and spreadsheets doesn't intimidate you. SQL is a plus. But what we really care about: you've already wired AI into your finance workflow \u2014 Claude, MCP servers, Cube, Pigment, Mosaic, custom GPTs, agentic automations. You can show us a workflow you built last quarter that compressed a finance task by 5\u201310x. You read MCP server release notes for fun. When a new tool drops, you've tried it before your CEO sends you the link.<br>\nWe are an AI company. Our finance leader uses AI like our engineers do \u2014 as the default, not the exception. If \"I'm excited to learn about AI\" is your answer to this, you're not the right person for this seat.<\/p>\n\n<p>You care about outcomes, not output.<br>\nYou want to move charts and real numbers \u2014 runway extended, gross margin lifted, fundraise closed at a better valuation. You're comfortable designing the metric and proving impact.<\/p>\n\n<p>You can sit at any table.<br>\nYou can sit with our CEO, an enterprise CFO at a $5B payments company, a Sequoia partner, a Jordan-based engineer, and an SDR \u2014 and translate seamlessly between them.<\/p>\n\n<p>You're creative and unafraid to be wrong.<br>\nYou generate ideas constantly, test them quickly, and iterate without ego. You'll change your mind in public when the numbers say so.<\/p>\n\n<h4>Bonus<\/h4>\n<ul>\n<li>Experience at a YC-backed SaaS company, ideally infra\/AI\/CX.<\/li>\n<li>Multi-entity, multi-currency operating experience (especially MENA + EU + US).<\/li>\n<li>Lived through one IPO, acquisition, or unicorn round as part of the finance team.<\/li>\n<li>Network into top-tier Series A\/B investors who would back our next round.<\/li>\n<li>Understand usage-based or hybrid pricing models in B2B SaaS.<\/li>\n<li>You've used an MCP server, custom GPT, or Claude-driven workflow inside a finance org. We will ask to see it.<\/li>\n<li>You contribute publicly on AI-in-finance \u2014 posts, talks, GitHub, Substack \u2014 even casually.<\/li>\n<\/ul><\/p><p><\/p>
<p><h4>Description<\/h4>\n<p><strong>About Open<\/strong><br>\nOpen.cx is the unified AI customer support platform automating 70%+ of interactions for enterprises like MoneyGram and Mollie. Backed by Y Combinator, X by Unifonic, and Shorooq Partners, we recently raised $7M+ to scale our operations across MENA and globally. We are moving from a startup phase to a high-growth scale-up, and we need a financial architect to build the foundation for that growth \u2014 and stay with us all the way to the next decade of scale.<\/p>\n\n<h4>Your mandate<\/h4>\n<p>Own the financial engine of a company on a 3\u20135x ARR year, scaling from a handful of enterprise logos to category-contender status.<br>\nBuild the planning, reporting, and operating cadence that lets every team \u2014 GTM, product, ops \u2014 make sharper decisions, faster.<br>\nOwn the next two priced rounds. Build the model the leads will actually pressure-test. Quarterback diligence. Sit at the table for term sheets.<br>\nBe the partner who tells the founders the truth about the numbers \u2014 and the strategist who shapes pricing, packaging, market expansion, and headcount because of them.<br>\nIf you're successful, you'll materially shape Open's growth trajectory and be the finance leader on the cap table at every subsequent round.<\/p>\n\n<h4>What you'll do \u2014 year one<\/h4>\n<p>Today, finance at Open lives in the founders' heads, a few spreadsheets, and our outsourced accounting partner. Your first major mission is to turn that into a structured, compounding system \u2014 a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week \u2014 and that the Series A leads will buy.<\/p>\n\n<p><strong>First 100 days<\/strong><\/p>\n<ul>\n<li>Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.<\/li>\n<li>Stand up the weekly metrics email and the monthly board pack v1.<\/li>\n<li>Clean up the chart of accounts, compress the close to 5 business days.<\/li>\n<li>Build the v1 forecast model that survives contact with reality. Run it weekly.<\/li>\n<li>Pick the finance stack (NetSuite or QBO + Stripe\/Maxio + Brex\/Ramp\/Pleo + Pigment\/Cube\/Mosaic).<\/li>\n<li>Diagnose the unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.<\/li>\n<\/ul>\n\n<p><strong>Months 4\u20139<\/strong><\/p>\n<ul>\n<li>Quarterback the Series A. Model, narrative, data room, diligence, term-sheet review.<\/li>\n<li>Stand up multi-entity consolidation cleanly (EU\/US subsidiaries).<\/li>\n<li>Build the pricing and deal-desk function \u2014 enterprise contract reviews, custom terms, ASC 606 compliance.<\/li>\n<li>Establish board cadence and investor reporting that the next round's leads will trust.<\/li>\n<\/ul>\n\n<p><strong>Months 10\u201318<\/strong><\/p>\n<ul>\n<li>Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.<\/li>\n<li>Stand up audit-readiness in advance of Series B.<\/li>\n<li>Partner with CEO on geographic expansion math, M&A signals (acquihires, tuck-ins), and pricing 2.0.<\/li>\n<\/ul>\n\n<p><strong>Year 2 and beyond<\/strong><br>\nSeries B prep and close. Team scales to 7\u201312. Audit, tax, treasury, FX program.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>What makes us excited about you<\/h4>\n<p>You're a player-coach, and you're proud of it.<br>\nYou're not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You're hiring your first report, but you're also the one who fixes the broken VLOOKUP at 9pm because the board pack ships tomorrow. You'll grow out of the spreadsheet work \u2014 but not for 12 months, and you're clear-eyed about that.<\/p>\n\n<p>You're a first-principles thinker who loves to build.<br>\nYou see chaos \u2014 disconnected systems, copy-pasted spreadsheets, inconsistent definitions of ARR \u2014 and your brain instantly starts drawing the clean version. You have strong opinions on what \"good\" looks like and you know how to get there one quarter at a time.<\/p>\n\n<p>You're commercial, not just operational.<br>\nYou're as comfortable in a pricing conversation as a close. You can read a usage-based contract and tell the AE what to push back on. You've sat across from a CRO and made them change their mind on a pricing tier with one chart.<\/p>\n\n<p>You're AI-native \u2014 and you can prove it.<br>\nPulling from Salesforce, Stripe, accounting platforms, billing, and spreadsheets doesn't intimidate you. SQL is a plus. But what we really care about: you've already wired AI into your finance workflow \u2014 Claude, MCP servers, Cube, Pigment, Mosaic, custom GPTs, agentic automations. You can show us a workflow you built last quarter that compressed a finance task by 5\u201310x. You read MCP server release notes for fun. When a new tool drops, you've tried it before your CEO sends you the link.<br>\nWe are an AI company. Our finance leader uses AI like our engineers do \u2014 as the default, not the exception. If \"I'm excited to learn about AI\" is your answer to this, you're not the right person for this seat.<\/p>\n\n<p>You care about outcomes, not output.<br>\nYou want to move charts and real numbers \u2014 runway extended, gross margin lifted, fundraise closed at a better valuation. You're comfortable designing the metric and proving impact.<\/p>\n\n<p>You can sit at any table.<br>\nYou can sit with our CEO, an enterprise CFO at a $5B payments company, a Sequoia partner, a Jordan-based engineer, and an SDR \u2014 and translate seamlessly between them.<\/p>\n\n<p>You're creative and unafraid to be wrong.<br>\nYou generate ideas constantly, test them quickly, and iterate without ego. You'll change your mind in public when the numbers say so.<\/p>\n\n<h4>Bonus<\/h4>\n<ul>\n<li>Experience at a YC-backed SaaS company, ideally infra\/AI\/CX.<\/li>\n<li>Multi-entity, multi-currency operating experience (especially MENA + EU + US).<\/li>\n<li>Lived through one IPO, acquisition, or unicorn round as part of the finance team.<\/li>\n<li>Network into top-tier Series A\/B investors who would back our next round.<\/li>\n<li>Understand usage-based or hybrid pricing models in B2B SaaS.<\/li>\n<li>You've used an MCP server, custom GPT, or Claude-driven workflow inside a finance org. We will ask to see it.<\/li>\n<li>You contribute publicly on AI-in-finance \u2014 posts, talks, GitHub, Substack \u2014 even casually.<\/li>\n<\/ul><\/p><p><\/p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Requisition ID # 26WD99896 The Account Based Renewals Rep independently manages time and tasks to handle multiple renewal cycles, engaging in communication and negotiation activities with moderate guidance. The role supports customer satisfaction by identifying and addressing customer needs, provides light touch partner support, monitors churn risks, and ensures accurate and timely renewal execution. They leverage CRM systems to automate workflows and flag exceptions within established guidelines. Key Responsibilities Execute End to End Renewal Motions Independently execute full renewal workflows for assigned accounts. Close Renewals Defend existing customer base by ensuring timely and accurate renewal execution with moderate guidance. Drive and Close Seat Expansions Identify and close seat expansion opportunities (additional licenses across existing buyers, teams, or personas) using standard playbooks during renewal. Monitor Auto Renewal Status Intervene when auto renewals are disabled to prevent churn, applying judgment within well defined guidelines. Customer Procurement Interaction Work directly with customer procurement teams to ensure seamless renewal execution, operating with general instruction on routine tasks. Skills & Competencies Organizational & Time Management: Manages multiple renewal cycles independently, with moderate guidance. Customer First Mindset: Identifies and addresses customer needs to drive satisfaction. Communication: Engages customers using clear, effective communication to secure renewals. Negotiation: Applies basic negotiation techniques to achieve mutual agreement on renewals. CRM & Workflow Systems: Utilizes CRM systems to automate workflows and flag exceptions. ATU (Account Team Unit) Collaboration Expansion Qualification: Engages Account Executives for larger cross sell or expansion opportunities with moderate guidance. Customer Success Collaboration: Provides light touch coordination with Customer Success Managers to support retention and adoption. Partner Engagement: Supports partners where applicable, following general instructions. Share Insights: Communicates churn risks, blockers, and missed upsell signals across teams and geographies. Feedback Loop: Provides feedback on product experiences and packaging based on customer insights. Required Qualifications 2 3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role. Experience managing renewal cycles or recurring revenue motions. Strong communication skills with the ability to influence customer decisions. Foundational negotiation skills with the ability to secure renewals or basic expansions. Ability to manage multiple concurrent workflows and adhere to renewal timelines. Proficiency using CRM systems and basic workflow automation. Preferred Qualifications Experience working in SaaS, subscription licensing, or recurring revenue commercial environments. Familiarity with procurement processes or vendor customer negotiation cycles. Exposure to partner led or channel supported sales motions. Experience identifying churn risks or upsell signals through customer conversations or data. Working knowledge of forecasting renewals or using dashboards for revenue tracking. Experience coordinating across sales, customer success, and partner teams. Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk it s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk s competitive compensation package. Offers are based on the candidate s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Required Qualifications</h2><p>2 - 3 years of experience in renewals, account management, customer success, inside sales, or a similar customer facing role.</p><p>Experience managing renewal cycles or recurring revenue motions.</p><p>Strong communication skills with the ability to influence customer decisions.</p><p>Foundational negotiation skills with the ability to secure renewals or basic expansions.</p><p>Ability to manage multiple concurrent workflows and adhere to renewal timelines.</p><p>Proficiency using CRM systems and basic workflow automation.</p><h2>Preferred Qualifications</h2><p>Experience working in SaaS, subscription licensing, or recurring revenue commercial environments.</p><p>Familiarity with procurement processes or vendor customer negotiation cycles.</p><p>Exposure to partner led or channel supported sales motions.</p><p>Experience identifying churn risks or upsell signals through customer conversations or data.</p><p>Working knowledge of forecasting renewals or using dashboards for revenue tracking.</p><p>Experience coordinating across sales, customer success, and partner teams.</p><p></p></section>
<p>A female employee is wanted to work at a tailor and dry cleaning shop in Dahiyt Al-Rasheed</p><p>Polite and well-groomed</p><p>((Full-time))</p><p> </p>
<p>Production workers are required to work in the Fine Zarqa workshop </p><p> </p><ol><li>Execute production and assembly tasks according to work instructions and quality standards.</li><li>Operate and monitor equipment and tools used in the production process.</li><li>Inspect products and ensure they meet the required quality standards.</li><li>Maintain the cleanliness and organization of the workplace and adhere to safety procedures.</li><li>Collaborate with the team to achieve production targets and complete tasks on time.</li></ol>
<p dir="RTL" style="box-sizing: border-box; margin: 0px 0px 10px; text-align: justify; font-family: Lato, sans-serif; font-size: 14px;"><strong><span dir="RTL">Inspector</span></strong></p>
<p dir="RTL" style="box-sizing: border-box; margin: 0px 0px 10px; text-align: justify; font-family: Lato, sans-serif; font-size: 14px;"><strong style="box-sizing: border-box; font-weight: bold;"><u style="box-sizing: border-box;">Responsibilities and duties:</u></strong></p>
<ul style="box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; padding-left: 25px; font-family: Lato, sans-serif; font-size: 14px;">
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Note faults existing in the center building.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Log maintenance-related requests into the maintenance system.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Prepare reports on maintenance work due to vandalism or misuse by the direct supervisor.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Prepare periodic reports on fault status and its maintenance.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Monitor and inspect the implementation of maintenance tasks observed.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Follow up on maintenance requests and technicians’ reports on different maintenance programs.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Conduct periodic updates on the status of maintenance requests and procedures followed.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Keep a private record of related works.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Prepare drawings or diagrams assigned by the direct supervisor.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Regular reviews to ensure updates to drawings and take measurements when requested.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Prepare reports related to preventive and corrective maintenance and follow up.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Prepare project-specific reports as requested and provide periodic updates.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Perform any task assigned by the immediate supervisor within the scope of specialization</strong><strong style="box-sizing: border-box; font-weight: bold;"><span dir="LTR" style="box-sizing: border-box;">.</span></strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Working in the role may require variable working hours according to the department’s needs.</strong></li>
<li dir="RTL" style="box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: bold;">Commitment to providing patient-centered care in line with the nature of tasks and job responsibilities, including delivering a positive experience for all patients.</strong></li>
</ul>
<p dir="RTL" style="box-sizing: border-box; margin: 0px 0px 10px; text-align: justify; font-family: Lato, sans-serif; font-size: 14px"> </p>
<p dir="RTL" style="box-sizing: border-box; margin: 30px 0px 0px; text-align: justify; font-family: Lato, sans-serif; font-size: 14px;"><strong style="box-sizing: border-box; font-weight: bold;"><u style="box-sizing: border-box;">Qualifications:</u></strong></p>
<ol style="box-sizing: border-box; margin-top: 0px; margin-bottom: 10px; padding-left: 25px; font-family: Lato, sans-serif; font-size: 14px;">
<li dir="RTL" style="box-sizing: border-box;" value="NaN"><strong style="box-sizing: border-box; font-weight: bold;">Bachelor’s degree in Architecture or Interior Design</strong><strong style="box-sizing: border-box; font-weight: bold;"><span dir="LTR" style="box-sizing: border-box;">.</span></strong></li>
<li dir="RTL" style="box-sizing: border-box;" value="NaN"><strong style="box-sizing: border-box; font-weight: bold;">Three years of experience in the same field.</strong></li>
<li dir="RTL" style="box-sizing: border-box;" value="NaN"><strong style="box-sizing: border-box; font-weight: bold;">Adherence to general safety rules and infection control procedures in accordance with applicable regulations.</strong></li>
<li dir="RTL" style="box-sizing: border-box;" value="NaN"><strong style="box-sizing: border-box; font-weight: bold;">Excellent communication skills.</strong></li>
<li dir="RTL" style="box-sizing: border-box;" value="NaN"><strong style="box-sizing: border-box; font-weight: bold;">English language at a very good level.</strong></li>
</ol>
<p dir="RTL" style="box-sizing: border-box; margin: 0px 0px 10px; text-align: justify; font-family: Lato, sans-serif; font-size: 14px"> </p>
<p dir="RTL" style="box-sizing: border-box; margin: 30px 0px 0px; text-align: justify; font-family: Lato, sans-serif; font-size: 14px;"><strong style="box-sizing: border-box; font-weight: bold;"> ** Hussein Cancer Center: a smoke-free environment **</strong></p>
<p><h4>Description</h4>
<p>Are you ready to take the lead in driving technical excellence? Optimiza is looking for a dynamic and engaging technical team leader to inspire and guide our talented team of engineers and developers. As the technical team leader, you will play a pivotal role in shaping project success, fostering collaboration, and delivering cutting-edge solutions that exceed client expectations.</p>
<h4>Key responsibilities:</h4>
<ul>
<li>Lead, mentor, and motivate a team of technical professionals to achieve project goals with a passion for quality and innovation.</li>
<li>Plan, coordinate, and oversee technical project deliverables while ensuring timely and successful completion.</li>
<li>Collaborate closely with stakeholders, project managers, and cross-functional teams to align technical efforts with business objectives.</li>
<li>Drive continuous improvement by encouraging knowledge sharing, adopting best practices, and promoting a culture of learning.</li>
<li>Identify risks and challenges early and implement effective solutions to keep projects on track.</li>
<li>Communicate complex technical concepts clearly and engagingly to both technical team members and non-technical stakeholders.</li>
<li>Stay ahead of the curve by keeping up with the latest technology trends and integrating relevant advancements into team practices.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>Bachelor's degree in computer science, engineering, or related field.</li>
<li>Years of experience: 6+ years</li>
<li>Technical knowledge: system administration, good knowledge in Windows, Linux, and networking (infrastructure support background)</li>
<li>Good troubleshooting skills including networking and system administration.</li>
<li>Customer support job experience.</li>
</ul>
<h4>Preferred skills</h4>
<ul>
<li>API traffic flow knowledge</li>
<li>Database</li>
<li>Active Directory and group policy</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Annual bonus</li>
<li>Class A health insurance</li>
<li>Training and development</li>
<li>Performance bonus</li>
</ul></p><p></p>
<p>Business & Finance Consulting (BFC, www.bfconsulting.com ), a Swiss consulting company specialized in development finance, is supporting The Future Skills Fund (FSF) in Amman, Jordan within the Education Financing for Employment project. FSF, with financial support from the German Government, partners with the German Development Bank (KfW) to advance skills building in Jordan.</p><p>Details:</p><ul><li>Contracting : Deliverable-based Service Agreement (this is not an employment opportunity); the Developer is expected to deliver the agreed scope within the project timeline</li><li>Input : Part-time (working hours and schedule are at the Developer's discretion)</li><li>Timeline : Q3 2026 Q1 2027</li><li>Estimated effort : Approximately 30 person-days</li><li>Expected duration: Approximately 50 working days</li><li>Work location: Remote, with periodic coordination meetings as needed; for this, the Developer is expected to be located in Jordan</li><li>Reporting: Day-to-day technical direction by FSF's Technical Product Owner (TPO); the contract is held and administered by BFC</li><li>Technical scope: Backend (BFF, APIs) is built and owned by FSF's in-house Technical Product Owner; the Developer's scope is limited to Flutter application development and integration against provided API contracts</li><li>Deliverables & IP: All code, assets, and deliverables become the sole property of FSF upon acceptance; source code is transferred to FSF's GitHub organisation</li></ul><p>What you will do (Your Responsibilities):</p><ul><li>Develop the ISA Mobile Application (Flutter, iOS & Android) per approved functional requirements (BRD) and provided API contracts</li><li>Implement offline handling (read-only offline access with write-blocking when disconnected), secure authentication (including biometric login), and real-time chat (WebSocket-based)</li><li>Implement full Arabic/English localization with RTL layout support</li><li>Integrate push notifications (Firebase Cloud Messaging) and crash/analytics reporting</li><li>Work independently against API contracts, raising clarifying questions proactively rather than requiring close supervision</li><li>Collaborate with the Technical Product Owner on API contract definition and sequencing</li><li>Deliver work in milestones aligned with the project's SOW, each accepted only after functional testing, TPO review, and written TPO approval, with testing/QA support during UAT</li><li>Deliver signed, submission-ready iOS and Android builds; the store submission itself (Apple App Store, Google Play) is handled by FSF</li><li>Maintain a clean, atomic commit history using Conventional Commits, and keep documentation (setup instructions, architecture notes, non-obvious implementation decisions) current with each milestone rather than deferring it to final handover</li><li>Hand over complete source code and documentation to FSF's designated GitHub organisation in a form fully usable by another developer</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Production Flutter experience: 1-2+ shipped apps on both iOS and Android</li><li>State management proficiency (e.g. Riverpod, Bloc, or Provider), with a scalable, testable app architecture</li><li>REST API integration experience: comfortable building against documented API contracts before endpoints are live</li><li>Offline data handling: read-only offline state with write-blocking when disconnected, plus local caching/persistence</li><li>FCM push notification integration</li><li>Real-time communication: Socket.IO client or WebSocket integration, previous chat experience</li><li>Arabic/RTL layout experience: must have shipped a bilingual app</li><li>Secure auth integration: secure token storage, refresh token handling, session expiry (federated auth, not built fresh)</li><li>Build & release proficiency: signing, provisioning, and producing submission-ready iOS and Android builds (store submission is handled by FSF)</li><li>Disciplined Git practice: Conventional Commits, atomic commit history, and clear technical documentation for handover</li><li>Ability to work remotely and independently on a part-time, deliverable-based basis, meeting agreed milestone dates</li><li>CI/CD experience for Flutter and prior fintech/edtech experience are an advantage</li></ul>
<p>All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships. </p>
<p>The Humanitarian Partnership Hub (HPH) is an NRC initiative launched in January 2023 as an innovative platform that aims to address the protection and assistance needs of people on the move in the context of North Africa. HPH’s approach relies on the collaboration and partnership with local organisations, host communities, and people on the move themselves. By co-designing and co-implementing with people on the move and local partners, the HPH aims to provide a tailored, localised, and multi-disciplinary response focussed on legal, education and emergency response programming.</p>
<p><strong>1.Role and responsibilities</strong></p>
<p>The ICLA Technical Coordinator supports legal aid partners throughout the project cycle by providing technical oversight, strengthening programme quality and compliance, and supporting partner capacity. The role contributes to legal research and analysis, monitoring, evaluation and learning, donor reporting, risk management, and coordination with internal teams and external stakeholders to ensure effective and high-quality legal aid programming.</p>
<p>The purpose of the ICLA Technical Coordinator position is to provide support on specific technical competences related to programme development. The position has no line management responsibility.</p>
<p> </p>
<p>The following is a brief description of the role.</p>
<p><u>Generic responsibilities</u></p>
<ol>
<li>Adherence to NRC policies, guidance and procedures</li>
<li>Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist</li>
<li>Promote the rights of IDPs/returnees in line with the advocacy strategy</li>
<li>Contribute with ICLA specific technical competence to the development of ICLA strategy, Micro LogFrame, and Plan of Action</li>
<li>Conduct ICLA specific technical research and document findings and recommendations</li>
<li>Provide ICLA specific technical input to coordination mechanism (e.g. cluster coordination) and working groups</li>
<li>Develop ICLA specific technical indicators and mechanism for M&E</li>
<li>Develop ICLA specific technical guidance, tools and mechanism</li>
<li>Contribute to organisational learning through the provision specific technical analysis, lessons learned and reports</li>
<li>Develop training modules and provide specific technical learning or/and training for partners. </li>
</ol>
<p><u>Specific responsibilities</u></p>
<ol>
<li><strong>Partners PCM:</strong> Lead and coordinate technical support to partners across all PCM phases, including proposal development, implementation, monitoring, and reporting, in alignment with HPH strategy and grant management workflows - in close coordination with grants, partnerships and finance focal points. </li>
<li><strong>Partner technical support: </strong>Provide timely and relevant legal and technical support to partners on issues related to civil documentation, legal status, and housing rights affecting refugees and host communities. </li>
</ol>
<ol>
<li value="3"><strong>Partner technical quality assurance: </strong>Support the development and implementation of technical quality standards, guidance, SOPs and tools for legal aid partners; conduct regular technical reviews of partner case management systems, legal aid methodologies and service delivery approaches, and support partners to address identified quality gaps and development areas. </li>
</ol>
<ol>
<li value="4"><strong>Legal research and analysis: </strong>assist in conducting legal research and producing analysis of laws, regulations and policies, in coordination with the Head of Legal Unit and partners. </li>
</ol>
<ol>
<li value="5"><strong>Partner organisational development: </strong>Contribute to the identification of partner technical capacity needs and support the design, delivery and follow-up of partner capacity sharing plans in coordination with the Head of Legal Unit. </li>
</ol>
<ol>
<li value="6"><strong>Technical reporting and donor compliance:</strong> Review partner narrative reports, case studies, assessments and technical deliverables to feed into donor reporting and ensure quality, consistency and alignment with donor commitments and programme objectives - in close coordination with grants team. </li>
</ol>
<ol>
<li value="7"><strong>Learning and evidence generation: </strong>Support the documentation of promising practices, lessons learned, legal trends and partner innovations, and contribute to regional learning products, guidance notes and external representation opportunities, in coordination with the Head of Legal Unit and MEL team. </li>
</ol>
<ol>
<li value="8"><strong>Monitoring, Evaluation and Learning:</strong> Work closely with the MEL team and partners to ensure legal aid indicators, methodologies and data collection tools are technically sound; support interpretation of legal aid outcomes and contribute to programme learning and adaptive management. </li>
</ol>
<ol>
<li value="9"><strong>Risk management:</strong> Support partners in identifying and mitigating legal aid, protection, confidentiality and data protection risks related to programme implementation and case management, in coordination with the Head of Legal Unit and Risk and Compliance Coordinator. </li>
</ol>
<ol>
<li value="10"><strong>Representation and coordination:</strong> Represent the HPH in relevant legal aid, protection and displacement coordination forums, networks and technical working groups, as delegated by the Head of Legal Aid Unit. </li>
</ol>
<p><u>Critical interfaces</u></p>
<p>By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:</p>
<ul>
<li>Legal aid partners </li>
<li>Head of Legal Aid Unit </li>
<li>HoPSU </li>
<li>Country Manager </li>
<li>Grants Manager </li>
<li>Partnerships Coordinator </li>
<li>MEL Manager and Coordinator </li>
</ul>
<ul>
<li>Finance Manager </li>
</ul>
<ul>
<li>Digital Coordinator </li>
</ul>
<ul>
<li>Legal Coordinator </li>
</ul>
<ul>
<li>Risk and Compliance Coordinator </li>
</ul>
<ul>
<li>ICLA teams in countries of origin. </li>
</ul>
<p>The Legal Coordinator will have no direct line management responsibilities.</p>
<p><strong>2.Competencies</strong></p>
<p> <u>1. Professional competencies </u></p>
<p>These are skills, knowledge and experience that are important for effective performance.</p>
<p><strong>Generic professional competencies for this position</strong>:</p>
<ul>
<li>Bachelor’s degree in law</li>
<li>Minimum 3 years of relevant experience within the legal aid field of expertise</li>
<li>Legal aid technical specific knowledge from the humanitarian sector</li>
<li>Previous experience from working in complex and volatile contexts</li>
<li>Documented technical competences related to the position’s responsibilities</li>
<li>Documented results related to the position’s responsibilities</li>
<li>Fluency in Arabic and English, both written and verbal</li>
</ul>
<p><strong>Context related skills, knowledge and experience</strong>:</p>
<ul>
<li>Familiar with the North Africa context. </li>
<li>Experience working with local civil society. </li>
<li>Experience working in managing PCM. </li>
<li>Experience providing technical accompaniment, mentoring or capacity sharing support to local civil society organisations. </li>
</ul>
<p><u>2. Behavioural competencies</u></p>
<p>These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are <strong>essential</strong> for this position:</p>
<ul>
<li>Strategic thinking</li>
<li>Planning and delivering results</li>
<li>Working with people</li>
<li>Communicating with impact and respect</li>
<li>Analysing</li>
<li>Handling insecure environments</li>
</ul>
<p><strong>3. Performance Management</strong></p>
<p>The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:</p>
<ul>
<li>The Job Description</li>
<li>The individual Work- and Professional Development Plan</li>
<li>The Competency Framework</li>
</ul>
<p ><strong>What we offer:</strong></p>
<ul>
<li>Duty station: Amman, Jordan.</li>
<li>Contract: Fixed-term contract, 12 months, with possibility of renewal based on performance and funding. </li>
<li>Travel: 40%</li>
<li>Salary/benefits: Grade 7 According to NRC’s Jordan salary scale and terms and conditions.</li>
<li>Please refer to the <a href="https://norwegianrefugeecouncil-my.sharepoint.com/:b:/g/personal/diana_haddad_nrc_no/IQC46lwFatIrQrA9wErLDqKKASBmCVkPSDBAKQewMpD5Xgg?e=20PobM">Job Description </a>for additional details.</li>
<li>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</li>
<li>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.</li>
</ul>
<p ><strong>Important information about the application process</strong></p>
<ul>
<li>Internal candidates: To apply as an internal candidate, log in with your official email or click on Opportunity Marketplace. Use your official email address when applying.</li>
<li>Submit your application and CV in English, taking care to attach your latest CV.</li>
<li>We receive many applications for each vacant position and so only shortlisted candidates will be contacted. </li>
<li>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. </li>
<li>If you have any questions about this role, please email <a href="mailto:mero.recruitment@nrc.no">mero.recruitment@nrc.no</a> with the job title as the subject line.</li>
</ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
About the Role <br> <p>We are looking for a highly motivated and passionate candidate to <span>be responsible for leading a client-facing (mobile apps) technical track — in the design, development, and sustained delivery of Zain Jordan's Advanced Business Mobile Applications. Owns their track end-to-end, from architectural decisions and hands-on engineering through to code quality, testing, and documentation, operating with a high degree of autonomy while working in close coordination with the other teams and under the overall technical direction of the Division Leader.</span></p><br><p>Main Responsibilities, will include but will not be limited to:</p><br><ul><li><p><span>Own and lead the full technical delivery of the client-facing mobile applications track, taking end-to-end accountability for architecture, implementation quality, and on-time delivery across the Flutter mobile and web client layer.</span></p><br></li><li><p><span>Design, develop, and maintain all components within the client track, including client-side real-time communication flows, SDK integration, Arabic RTL UI, native Android/iOS components, and the supporting client-side data and state management layers.</span></p><br></li><li><p><span>Collaborate actively to define and align on cross-cutting concerns — including API contracts, authentication flows, real-time event delivery, error handling strategies, and shared architectural decisions — ensuring the client layer integrates seamlessly with back-end services into a unified platform.</span></p><br></li><li><p><span>Ensure the client track meets all enterprise-grade non-functional requirements, including platform security standards (AES-256 encryption, secure token handling, hardware-backed keystores), performance and responsiveness targets, and device and OS compatibility requirements across the supported Android and iOS landscape.</span></p><br></li><li><p><span>Establish and enforce track-level engineering standards — including coding conventions, component design patterns, test coverage expectations, and CI/CD pipeline discipline — to maintain a consistent, high-quality, and maintainable client codebase.</span></p><br></li><li><p><span>Participate in sprint planning, backlog refinement, and technical design sessions, providing accurate effort estimates, surfacing track-specific dependencies, and flagging risks or blockers early.</span></p><br></li><li><p><span>Produce and maintain clear, thorough technical documentation for all components within the assigned track — covering integration patterns, API specifications, deployment procedures, and configuration guides — to support knowledge transfer and long-term platform maintainability.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>To be shortlisted for this position, you will need to comply with all of the below requirements:</span></p><br><ul><li><p><span>Holds a bachelor’s degree in </span><span>Computer Science, Computer Engineering</span><span> or any related field</span></p><br></li><li><p><span>Minimum: 3 years of relevant experience.</span></p><br></li></ul> <br> <br><br> About US <br> <p>We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees. </p><br><p>If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs.</p><br> <br> <br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<div dir="rtl"><p>مشرف ميكانيك الوصف الوظيفي</p><p>نبحث عن <strong>مشرف ميكانيك</strong> لديه خبرة في الإشراف على الأعمال الميكانيكية وأعمال التصنيع والتركيب، والتأكد من تنفيذ الأعمال بكفاءة وجودة عالية ووفق متطلبات السلامة.</p><br>المهام والمسؤوليات<ul> <li>الإشراف على الأعمال الميكانيكية وأعمال التصنيع والتركيب.</li> <li>متابعة أعمال اللحام والتأكد من تنفيذها بالشكل المطلوب.</li> <li>توزيع المهام على الفنيين والعمال ومتابعة إنجازها.</li> <li>التأكد من جودة الأعمال ومطابقتها للمواصفات المطلوبة.</li> <li>متابعة سير العمل وحل المشاكل التي قد تواجه الفريق.</li> <li>التأكد من الالتزام بإجراءات وتعليمات السلامة.</li> <li>متابعة استخدام الأدوات والمعدات والمحافظة عليها.</li></ul>الخبرات والمهارات المطلوبة<ul> <li>خبرة في <strong>لحام الأرجون (TIG)</strong>.</li> <li>خبرة في <strong>لحام الستانلس ستيل</strong>.</li> <li>خبرة في <strong>لحام النحاس</strong>.</li> <li>خبرة في <strong>اللحام الكهربائي</strong>.</li> <li>خبرة في <strong>أعمال التصنيع والتركيب (Fabrication)</strong>.</li> <li>مهارات جيدة في التواصل وحل المشاكل.</li></ul><br></div> </div>
<p><h4>Description</h4>
<p>The Senior Microsoft Presales Engineer is responsible for driving customer engagement, solution positioning, and technical presales activities across Microsoft Infrastructure, Security, Modern Workplace, and Cloud solutions. The role acts as a trusted technical advisor to enterprise customers, supporting digital transformation initiatives through consultative solution design, technical workshops, demonstrations, and strategic customer engagements.</p>
<p>Working closely with Account Managers, Architects, Product teams, and Microsoft stakeholders, the engineer plays a key role in identifying customer requirements, positioning Microsoft technologies, developing technical proposals, and supporting pipeline growth across the region. The role combines deep Microsoft technical expertise with strong customer-facing, presentation, and solution-selling capabilities.</p>
<h4>Responsibilities:</h4>
<h4>Customer Engagement & Solution Consulting</h4>
<ul>
<li>Engage with customers to understand: business challenges, security and infrastructure requirements, digital transformation objectives, and existing technology environments</li>
<li>Conduct assessments of customer infrastructure, cloud, and security landscapes</li>
<li>Support customers in defining technical requirements and contributing to: RFP responses, RFI documentation and technical solution requirements</li>
<li>Act as a trusted advisor throughout the customer engagement lifecycle</li>
</ul>
<h4>Solution Positioning & Technical Presales</h4>
<ul>
<li>Position Microsoft solutions as best-in-class offerings by articulating: business value, competitive advantages, technical capabilities and security and operational benefits</li>
<li>Demonstrate Microsoft solution advantages over competitive technologies and existing customer environments</li>
<li>Support customers throughout technical evaluations and decision-making processes</li>
<li>Prepare technical proposals, solution presentations, architecture recommendations and technical response documentation</li>
</ul>
<h4>Microsoft Security, Cloud & Infrastructure Solutions</h4>
<ul>
<li>Design and position solutions across: Microsoft 365 E3 & E5, Microsoft Security & Compliance solutions, Microsoft Defender Suite, Microsoft Sentinel (SIEM), Azure Active Directory (SSO, MFA, Identity Security), Microsoft Purview and Data Protection solutions, Intune and Endpoint Management, Azure Infrastructure, Backup, DR, and Migration services, Hybrid and on-premise Microsoft infrastructure solutions</li>
<li>Support Azure sizing, migration, and modernization discussions with enterprise customers</li>
<li>Maintain strong awareness of Microsoft cloud, infrastructure, and security best practices</li>
</ul>
<h4>Workshops, Demonstrations & Technical Presentations</h4>
<ul>
<li>Lead customer workshops, technical demonstrations, solution presentations and executive briefings</li>
<li>Deliver tailored presentations addressing customer-specific business and technical challenges</li>
<li>Educate customers on Microsoft cloud, infrastructure, and cybersecurity capabilities</li>
<li>Support customer enablement and awareness initiatives across Microsoft technologies</li>
</ul>
<h4>Pipeline Development & Sales Support</h4>
<ul>
<li>Contribute to pipeline generation and opportunity development activities as part of the presales organization</li>
<li>Support opportunity qualification, technical validation, and deal progression across strategic customer engagements</li>
<li>Collaborate closely with sales and account management teams to align technical and commercial strategies</li>
<li>Maintain visibility on opportunity progression and customer engagement activities</li>
</ul>
<h4>Cross-Functional Collaboration</h4>
<ul>
<li>Work closely with Account Managers, Technical Architects, Product teams, Delivery teams and Microsoft stakeholders</li>
<li>Support successful transition from presales to delivery and implementation phases</li>
<li>Collaborate with customer IT and security teams to ensure solution alignment and technical readiness</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>8+ years of experience in Microsoft solution sales, technical presales, cloud and infrastructure consulting, enterprise ICT environments</li>
<li>Strong expertise across Microsoft Cloud, Security, Productivity, Infrastructure solutions</li>
<li>Strong understanding of enterprise security principles, cloud migration and modernization, identity and access management, data protection and compliance solutions</li>
<li>Experience supporting enterprise and strategic customer engagements</li>
<li>Familiarity with non-Microsoft security technologies such as VMware, Trend Micro EPP/EDR, Forcepoint DLP is highly desirable</li>
<li>Bachelor’s degree in Computer Science, Information Technology, Engineering or a related technical field</li>
<li>Microsoft cloud and security certifications are an advantage</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>We are seeking a highly skilled and customer-focused senior systems engineer to join our Microsoft infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.</p>
<p>This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The senior systems engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Design, implement, and deliver enterprise infrastructure projects for enterprise customers.</li>
<li>Lead technical engagements and provide expert guidance throughout the project lifecycle.</li>
<li>Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.</li>
<li>Build, present, and clearly articulate technical solutions that address customer business and technical requirements.</li>
<li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li>
<li>Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.</li>
<li>Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.</li>
<li>Identify technical risks and challenges proactively and implement effective mitigation strategies.</li>
<li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li>
<li>Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.</li>
<li>Maintain high standards of quality, professionalism, and customer satisfaction.</li>
</ul>
<h4>Requirements</h4>
<h4>Education</h4>
<p>Bachelor's degree in computer science, computer engineering, information technology, or a related field.</p>
<h4>Experience</h4>
<p>Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.</p>
<p>Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.</p>
<h4>Technical skills</h4>
<p>Strong knowledge and hands-on experience with:</p>
<ul>
<li>Active Directory</li>
<li>Microsoft Exchange Server</li>
<li>Hyper-V</li>
<li>Windows Server</li>
<li>Microsoft SQL Server</li>
<li>Microsoft System Center Products</li>
<li>Microsoft Azure</li>
<li>Microsoft Entra ID</li>
<li>Microsoft 365</li>
<li>Microsoft Defender</li>
<li>Microsoft Intune</li>
<li>Microsoft Purview</li>
</ul>
<h4>Required competencies</h4>
<ul>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong customer service and stakeholder management skills.</li>
<li>Experience mentoring and coaching junior engineers.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul></p><p></p>
<p>We're looking for a hands-on Maintenance Supervisor to lead our maintenance team and build a real preventive maintenance program from the ground up.</p><p>Responsibilities:</p><ul><li>Lead and direct a team of 5 maintenance staff</li><li>Plan and execute preventive and corrective maintenance for all production and utility equipment</li><li>Manage spare parts inventory and reorder points</li><li>Track and maintain assets.</li><li>Coordinate downtime windows with production</li><li>Document all maintenance work and report weekly to the Operations Manager</li></ul><p> </p><p>Requirements:</p><ul><li>Experience: 3+ years in maintenance in manufacturing.</li><li>Hands-on background in both mechanical and electrical maintenance, enough to judge a technician's diagnosis, scope a repair, and challenge a bad call.</li><li>Technical Preventive maintenance scheduling.</li><li>familiar with CMMS or ERP maintenance modules.</li><li>Can build and hold a PM schedule.</li><li>understands coordinating downtime with production.</li><li>Has managed technicians. Can direct skilled people. Firm, fair, consistent.</li><li>Inventory management for parts. reorder points, usage tracking.</li><li>Comfortable with data entry, reporting, maintaining records.</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>1- Administrative and Leadership Supervision:</b></p><p>• Lead and direct the warehouse team (Warehouse Keeper, Assistants) while assigning daily tasks and evaluating their performance regularly.</p><p>• Implement OHSAS/ISO safety and health standards within the warehouses to ensure a safe and organized working environment.</p><p><br></p><p><b>2- Inventory Management:</b></p><p>• Strictly monitor the movement of technical inventory (spare parts, tools, industrial equipment) through documented processes (receiving, issuing, returning, inter-warehouse transfers).</p><p>• Design and implement an advanced Barcoding/Coding System that ensures 100% accuracy and quick access to items.</p><p>• Plan and oversee all types of stocktaking (surprise stocktaking, quarterly stocktaking, and annual comprehensive stocktaking) and reconcile with the records.</p><p><br></p><p><b>3- Strategic Planning and Supply Chain:</b></p><p>• Continuously monitor inventory levels and identify critical stock transactions: safety stock limits, maximum limits, and reorder points to prevent excess or shortage.</p><p>• Conduct regular meetings and coordinate with the maintenance manager and technical engineers to understand preventive and corrective maintenance plans, ensuring critical parts are secured in advance to prevent production line stoppages.</p><p>• Prepare and validate technical purchase requests based on actual needs and consumption patterns, and coordinate with the procurement department to ensure timely delivery (JIT).</p><p><br></p><p><b>4- Technical Inspection and Quality:</b></p><p>• Review and inspect incoming shipments upon arrival, reading catalogs and technical specifications to ensure compliance with purchase orders before signing for receipt.</p><p>• Manage and track requirements and specifications related to defective or non-compliant items with the procurement department and suppliers.</p><p><br></p><p><b>5- Reporting and Data Analysis:</b></p><p>• Professionally work on ERP Systems and database warehouses to update inventory records promptly.</p><p>• Prepare and submit regular reports to senior management including: inventory movement report, slow-moving items report, dead stock report, actual consumption analysis, and variance analysis.</p><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p><br></p><ul><li>Proficient in data analysis using Microsoft Excel.</li><li>Strong leadership personality capable of managing individuals and resolving conflicts under work pressure.</li><li>Negotiation and persuasion skills.</li><li>Strong observation and auditing capabilities.</li><li>Ability to work under pressure.</li></ul></div>
<p><b ><span >SCOPE OF WORK</span></b></p>
<table align="left" border="1" cellpadding="0" cellspacing="0" width="504">
<tbody>
<tr>
<td >
<p><strong>Proposed Personnel</strong></p>
</td>
<td >
<p>TBD</p>
</td>
</tr>
<tr>
<td >
<p><strong>Position</strong></p>
</td>
<td >
<p>IT Officer (G5)</p>
</td>
</tr>
<tr>
<td >
<p><strong>Maximum Level of Effort</strong></p>
</td>
<td >
<p>Full-time LTTA</p>
</td>
</tr>
<tr>
<td >
<p><strong>Base of Operations</strong></p>
</td>
<td >
<p>Amman, Jordan</p>
</td>
</tr>
<tr>
<td >
<p><strong>position reports to</strong></p>
</td>
<td >
<p>Systems Strengthening & Implementation Lead</p>
</td>
</tr>
</tbody>
</table>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p><strong>Projects Background:</strong></p>
<p >The Jordan Himaya Activity aims to enhance the availability and quality of essential services and protection for survivors of domestic and sexual violence in Jordan. The project has two outcomes: 1) survivor-centered institutional capacity improved, and 2) legislative frameworks for protecting survivors and responding to violence strengthened. To achieve these outcomes, the project will apply a survivor-centered systems-strengthening approach to improve prevention, response, and protection services, and to support the development and implementation of survivor-centered legislation and policies.</p>
<p > </p>
<ol>
<li value="2"><strong>Position Description:</strong></li>
</ol>
<p >The IT Officer will provide on-site technical support for the deployment of an automated case management system across multiple locations and entities in Amman and compliance with national policies and standardized procedures. Technical support will include staff training, technical assistance, and on-job support. In addition, s/he will provide first-level technical support for the Himaya project. Responsibilities include installation, troubleshooting, maintenance of hardware/software, and coordination with external service providers. The IT Officer will formally be under the supervision under the supervision of Systems Strengthening & Implementation Lead and, with technical guidance from DAI’s home office IT team and the Office of Information and Management Technology (OIMT) and the director of Finance and Operations.</p>
<p><strong>Key Duties and Responsibilities:</strong></p>
<p ><strong>A. Case Management System Deployment:</strong></p>
<ul>
<li>Provide on-site technical support for the deployment of the DSV Case Tracking System across various locations in Amman.</li>
<li>Troubleshoot technical issues and adapt the system to local needs.</li>
<li>Train staff (e.g., case managers, social workers) on system use, data entry, reporting tools, and security protocols.</li>
<li>Provide on-the-job technical assistance and monitor system usage.</li>
<li>Collect feedback, identify challenges, and recommend improvements.</li>
<li>Ensure adherence to data security, confidentiality, and best practices.</li>
<li>Support data entry and generate regular progress reports.</li>
</ul>
<p ><strong>B. Support for IT Systems and User Support:</strong></p>
<ul>
<li>Maintain IT infrastructure (computers, printers, network equipment).</li>
<li>Perform preventive maintenance.</li>
<li>Handle setup and imaging of new machines.</li>
<li>Monitor system performance and conduct routine troubleshooting.</li>
<li>Support data backups and antivirus updates.</li>
<li>Address LAN and internet connectivity issues.</li>
<li>Provide end-user support for hardware, software, and applications.</li>
<li>Manage user accounts and permissions (e.g., TAMIS access).</li>
</ul>
<p ><strong>C. Support for Network, Security, and Inventory:</strong></p>
<ul>
<li>Maintain network security protocols and ensure compliance with DAI standards.</li>
<li>Assist in configuring and maintaining network components.</li>
<li>Support market research and procurement of IT equipment.</li>
<li>Maintain accurate inventory and assist with annual IT audits.</li>
</ul>
<p ><strong>D. Communication and Coordination:</strong></p>
<ul>
<li>Liaise with OIMT and local service providers to resolve issues and propose improvements.</li>
<li>Report major incidents and contribute to IT status updates.</li>
</ul>
<p ><strong>Qualifications:</strong></p>
<ul>
<li>Bachelor’s degree in IT, Computer Science, or related field; IT certifications are a plus.</li>
<li>2–3 years of relevant IT experience; experience with donor-funded programs preferred.</li>
<li>Experience in electronic case management systems is preferred.</li>
<li>Proven ability to work in multiple locations and adapt to different organizational environments.</li>
<li>Proficiency in maintaining and troubleshooting computer systems, networks, and software.</li>
<li>Familiarity with Windows environments and basic network configuration.</li>
<li>Strong communication, organizational, and customer service skills.</li>
<li>Fluency in Arabic; working knowledge of English preferred.</li>
</ul>