School Management jobs

<p><strong>Org. Setting and Reporting</strong> UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.</p><p><strong>Supervisor:</strong> The incumbent of this post reports to the Senior Human Resources Officer (International Personnel Services Section).</p><p><strong>Responsibilities</strong> Performs the following actions, and any other actions related to the employment cycle in a timely and accurate manner to ensure that the required client employment status is up to date and related documentation is processed timely for the end payroll result:</p><p>I. Prepares, follows up, and distributes related employment documents such as but not limited to new offers of appointment, letters of appointment, contract extensions, salary increments, promotion letters, transfer letters, certificates of employment, Testimonials, Special leave with/without pay/with half pay, sick leave, separation letters, administrative details and miscellaneous correspondence;</p><p>II. Contacts clients at onboarding and prior to separation to verify accuracy of information and address any questions/concerns;</p><p>III. Ensures proper placement of the above referenced and any related documents in the Official Status File (OSF) and digitally on SharePoint chronologically for documentation and ease of reference as required; ensures that OSF and digital versions for a designated group of clients is always up to date and in good order;</p><p>IV. Assists SHRO (IPSS) in the administration of personnel entitlements as required and ensures compliance with Staff Regulations, Rules and Personnel Directives and issuances;</p><p>Responsible for Payroll and ERP related matters for the International Personnel Section. Assists in the timely completion of HRM and payroll system (REACH) data entry to meet payroll deadlines ensuring the accuracy and timely disbursement of salaries and allowances. Coordinates the resolution of payroll and ERP related issues and serves as the focal point for related processes and transactions.</p><p>Prepares, consolidates and distributes Agency-wide international personnel data, statistics, and management information for audit, management, donor and other reporting requirements, coordinates with SHRO (IPSS) on the provision of any personnel information and reports including submission to entities such as the Chief Executive Board (CEB), UN Board Of Auditors (UNBOA), and Joint Inspection Unit (JIU).</p><p>Monitors Agency wide ePERs completion rate and compliance for international staff, maintains accurate staff information in the ePER system, and provides collated monthly reports to SHRO. Contributes to the enhancement of the eERP and other e-Systems as required.</p><p>Responsible for providing client services to the designated group of clients/offices throughout the employee lifecycle from onboarding to separation in a timely and accurate manner involving appropriate coordination with all required parties including but not limited to the staff member, the Department/Field concerned, HRD management, Finance, Administrative and General Services Support Department, and other agencies (including CIGNA, AETNA (etc) and United Nations Joint Staff Pension Fund (UNJSPF).</p><p>Monitors and administers attendance and leave records for designated groups of clients; updates Annual Attendance Record Cards (ARCs) as applicable, serves as the focal point for e-Leave and provides the required information and reports for annual year-end closure exercise; including leave balance liability reporting for Finance.</p><p>Acts as backup for counterparts or other section staff as required and ensures handover and status report at the end of such assignment;</p><p>Performs other duties as may be assigned by the supervisor.</p><p><strong>Competencies</strong> UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Deciding and Initiating Action Applying Technical Expertise Coping with Pressure and Setbacks Planning and Organizing Relating and Networking</p><p><strong>Desired Candidate Profile</strong></p>A university degree from an accredited educational institution in human resources management public or business administration or a related field. You are required to have at least four years of progressively responsible relevant experience in personnel management, including experience in entitlements administration and servicing in a governmental, international or large commercial organization and client services. Excellent command of spoken and written English is required.

<p><h4>Job summary</h4> <p>Responsible for managing and supervising all areas of the spa at W Amman Hotel and The St Regis Amman Hotel, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li> <li>OR</li> <li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing spa operations and budgets</strong></p> <ul> <li>Selects vendors for spa retail operations and managing contract agreements.</li> <li>Oversees retail product research, product selection and purchasing, product display.</li> <li>Manages supply inventories and purchasing control, including uniforms.</li> <li>Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.</li> <li>Maintains cleanliness of spa and related areas and equipment.</li> </ul> <p><strong>Managing spa sales and marketing strategy</strong></p> <ul> <li>Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.</li> <li>Develops and manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.</li> <li>Ensures spa services are included in all property-related marketing and advertising.</li> <li>Identifies and recommends new products and product enhancements to remain competitive in the market.</li> </ul> <p><strong>Managing spa revenue management strategy</strong></p> <ul> <li>Monitors and manages the payroll function.</li> <li>Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.</li> <li>Manages spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.</li> </ul> <p><strong>Ensuring and delivering exceptional customer service</strong></p> <ul> <li>Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.</li> <li>Empowers employees to provide excellent customer service.</li> <li>Strives to improve service performance.</li> </ul> <p><strong>Conducting human resources activities</strong></p> <ul> <li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li> <li>Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.</li> <li>Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.</li> <li>Develops, implements and maintains a spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li> <li>Administers the performance appraisal process for direct report managers.</li> <li>Develops business goals and creates appropriate development plans.</li> <li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li> <li>Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li> <li>Ensures that regular ongoing communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.</li> <li>Celebrates successes and publicly recognizes the contributions of team members.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.</p> <p>We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><br></p><p>What you'll be doing</p><p><strong>Leadership, Coaching &amp; Team Engagement</strong></p><ul><li>Lead, coach, and engage a team of customer care consultants and senior consultants, fostering a culture of ownership, accountability, and continuous improvement .</li><li>Create a high-energy, resilient team environment capable of operating effectively under pressure and during peak periods.</li><li>Conduct regular one-to-ones, performance reviews, and structured feedback sessions aligned with individual development plans (IDPs).</li><li>Act as a role model for luxury communication standards , professionalism, and customer-centric leadership.</li></ul><p><strong>Performance Management &amp; KPI Ownership</strong></p><ul><li>Own and drive key operational and commercial KPIs including SLA, productivity, quality, resolution rates, CSAT, conversion, and sales contribution .</li><li>Use data and insights to proactively identify performance gaps, root causes, and improvement opportunities.</li><li>Design and implement corrective action plans to improve results and customer outcomes.</li><li>Ensure consistent adherence to brand tone of voice, service standards, and experience guidelines across all channels.</li></ul><p><strong>Commercial Mindset &amp; Sales Enablement</strong></p><ul><li>Drive a selling-in-service mindset , ensuring teams confidently identify and act on upsell, cross-sell, and assisted sales opportunities.</li><li>Support revenue-generating initiatives such as Pay-by-Link, assisted checkout, and campaign execution .</li><li>Balance service excellence with commercial outcomes, contributing directly to customer lifetime value and retention .</li></ul><p><strong>AI, Automation &amp; Digital Enablement</strong></p><ul><li>Actively support and adopt AI-enabled tools , automation initiatives, and chatbot / conversational flow designs.</li><li>Partner with CX, Digital, and AI teams to:</li><ul><li>Improve deflection and self-service journeys</li><li>Reduce repetitive contacts</li><li>Enhance agent productivity through technology</li></ul><li>Champion change management and ensure teams are trained, confident, and engaged with new digital capabilities.</li></ul><p><strong>Stakeholder &amp; Brand Management</strong></p><ul><li>Collaborate closely with multiple brands, retail teams, e-commerce, digital, and operations stakeholders to align on priorities and customer journeys.</li><li>Manage escalations professionally while protecting brand equity and customer trust.</li><li>Act as a key bridge between frontline execution and strategic CX initiatives.</li></ul><p><strong>Reporting, Insights &amp; Continuous Improvement</strong></p><ul><li>Prepare and deliver accurate weekly and monthly performance reports , supported by data-driven insights.</li><li>Analyze customer trends, complaints, VOC feedback, and operational data to recommend improvements.</li><li>Proactively flag systemic issues and contribute to process optimization and journey simplification initiatives.</li></ul><p>What you ll need to succeed</p><p><strong>Experience &amp; Background</strong></p><ul><li>Proven experience in customer care or contact center operations, with prior supervisory or team leadership experience .</li><li>Experience in luxury retail, beauty, fashion, or e-commerce is a strong advantage.</li><li>Demonstrated ability to lead teams in a high-volume, fast-paced environment .</li></ul><p><strong>Capabilities &amp; Skillset</strong></p><ul><li>Strong leadership presence with excellent coaching, communication, and engagement skills.</li><li>Solid understanding of performance management, KPIs, SLAs, and quality frameworks .</li><li>Strong commercial awareness with the ability to drive sales through service.</li><li>High analytical capability with confidence in reporting, data interpretation, and decision-making.</li><li>Exposure to or strong interest in AI, automation, chatbot journeys, and digital CX transformation .</li><li>Hands-on knowledge of Genesys, Salesforce Service Cloud (SFSC), and Sprinklr is a strong plus.</li><li>Exceptional written and verbal communication skills aligned with luxury brand standards .</li></ul><p>What we can offer you</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p><p>We Invite All Applicants to Apply</p><p>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in customer care or contact center operations, with prior supervisory or team leadership experience .</li><li>Experience in luxury retail, beauty, fashion, or e-commerce is a strong advantage.</li><li>Demonstrated ability to lead teams in a high-volume, fast-paced environment .</li><li>Strong leadership presence with excellent coaching, communication, and engagement skills.</li><li>Solid understanding of performance management, KPIs, SLAs, and quality frameworks .</li><li>Strong commercial awareness with the ability to drive sales through service.</li><li>High analytical capability with confidence in reporting, data interpretation, and decision-making.</li><li>Exposure to or strong interest in AI, automation, chatbot journeys, and digital CX transformation .</li><li>Hands-on knowledge of Genesys, Salesforce Service Cloud (SFSC), and Sprinklr is a strong plus.</li><li>Exceptional written and verbal communication skills aligned with luxury brand standards .</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY<br>Responsible for managing and supervising all areas of the spa at W Amman Hotel and The St Regis Amman Hotel, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Spa Operations and Budgets<br>• Selects vendors for spa retail operations and managing contract agreements.<br>• Oversees retail product research, product selection and purchasing, product display.<br>• Manages supply inventories and purchasing control, including uniforms.<br>• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.<br>• Maintains cleanliness of spa and related areas and equipment.<br>Managing Spa Sales and Marketing Strategy<br>• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific groups and spa contract addendum negotiation.<br>• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.<br>• Ensures spa services are included in all property-related marketing and advertising.<br>• Identifies and recommending new products and product enhancements to remain competitive in the market.<br>Managing Spa Revenue Management Strategy<br>• Monitors and Manages the payroll function.<br>• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.<br>• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.<br>Ensuring and Delivering Exceptional Customer Service<br>• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.<br>• Empowers employees to provide excellent customer service.<br>• Strives to improve service performance.<br>Conducting Human Resources Activities<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.<br>• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.<br>• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.<br>• Administers the performance appraisal process for direct report managers.<br>• Develops business goals and creates appropriate development plans.<br>• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.<br>• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results.<br>• Celebrates successes and publicly recognizes the contributions of team members.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position Summary We are seeking a highly capable Senior ERPNext / Frappe Solution Engineer to lead the implementation, configuration, customization, and continuous improvement of our enterprise platform built on the Frappe Framework and ERPNext. This role is primarily focused on translating business policies, procedures, and operational requirements into effective ERPNext configurations, workflows, controls, and business processes. The successful candidate will work closely with business stakeholders across multiple departments and regional operations to ensure that ERPNext becomes the central platform governing and automating business operations. While development skills are important, the primary focus of this role is business process implementation, solution design, workflow automation, and ERP governance. This is primarily an onsite position with occasional remote work flexibility.</p><p>Key Responsibilities</p><ul><li>Business Process Analysis &amp; ERP Design<ul><li>Analyze existing business processes, policies, and procedures across departments.</li><li>Translate approved policies and procedures into ERPNext configurations, workflows, approval matrices, and system controls.</li><li>Design end-to-end operational processes within ERPNext.</li><li>Recommend process improvements and automation opportunities.</li><li>Ensure consistency and standardization across business units and regions.</li></ul></li><li>ERPNext Implementation &amp; Configuration<ul><li>Lead implementation and configuration of ERPNext modules including:<ul><li>Finance &amp; Accounting</li><li>CRM &amp; Sales</li><li>Procurement</li><li>Inventory &amp; Warehousing</li><li>Human Resources &amp; Payroll</li><li>Projects</li><li>Assets</li><li>Helpdesk and Service Management</li><li>Manufacturing (where applicable)</li></ul></li><li>Configure:<ul><li>Workflows</li><li>Roles and Permissions</li><li>Approval Chains</li><li>Notifications</li><li>Dashboards</li><li>Reports</li><li>Forms and Custom Fields</li></ul></li><li>Manage system setup, testing, deployment, and user acceptance activities.</li></ul></li><li>Frappe Development &amp; Customization<ul><li>Develop custom applications and enhancements using the Frappe Framework.</li><li>Create custom DocTypes, Scripts, Reports, Dashboards, and Integrations.</li><li>Extend ERPNext functionality when business requirements cannot be achieved through configuration alone.</li><li>Maintain upgrade compatibility and system maintainability.</li></ul></li><li>Governance, Compliance &amp; Controls<ul><li>Implement business controls and approval structures.</li><li>Ensure ERP workflows comply with internal policies and governance requirements.</li><li>Support audit readiness through proper system design and traceability.</li><li>Assist in standardizing processes across multiple regions and business units.</li></ul></li><li>Integration &amp; Automation<ul><li>Integrate ERPNext with third-party systems and enterprise applications.</li><li>Develop and maintain APIs and data exchange processes.</li><li>Support workflow automation initiatives across departments.</li></ul></li><li>Stakeholder Engagement<ul><li>Work directly with department heads and business teams.</li><li>Conduct workshops and requirements-gathering sessions.</li><li>Translate business requirements into functional and technical specifications.</li><li>Deliver training and support user adoption.</li></ul></li><li>Leadership &amp; Knowledge Transfer<ul><li>Act as the internal subject matter expert for ERPNext and Frappe.</li><li>Mentor junior engineers and implementation consultants as the team grows.</li><li>Establish implementation standards and best practices.</li><li>Contribute to long-term ERP strategy and roadmap planning.</li></ul></li></ul><p>Required Qualifications</p><ul><li>5+ years of ERP implementation experience.</li><li>3+ years of hands-on ERPNext and Frappe Framework experience.</li><li>Demonstrated experience implementing multiple ERPNext modules in production environments.</li><li>Strong understanding of enterprise business processes and operational workflows.</li><li>Experience translating policies and procedures into ERP system configurations.</li><li>Strong knowledge of:<ul><li>ERPNext</li><li>Frappe Framework</li><li>Python</li><li>JavaScript</li><li>MariaDB / MySQL</li><li>REST APIs</li><li>Linux</li></ul></li><li>Experience with workflow design and business process automation.</li><li>Strong documentation and stakeholder communication skills.</li></ul><p>Preferred Qualifications</p><ul><li>ERPNext or Frappe certifications.</li><li>Experience implementing ERP solutions across multiple countries or regions.</li><li>Experience in GCC and Levant business environments.</li><li>Knowledge of regional accounting, tax, payroll, and compliance requirements.</li><li>Experience leading ERP implementation projects.</li><li>Experience with cloud deployments, Docker, and DevOps practices.</li></ul><p>Key Competencies</p><ul><li>Business Process Mapping</li><li>ERP Solution Design</li><li>Workflow Automation</li><li>Stakeholder Management</li><li>Requirements Analysis</li><li>Problem Solving</li><li>ERP Governance</li><li>Process Improvement</li><li>Change Management</li><li>Team Leadership</li></ul><p>Success Measures</p><ul><li>The successful candidate will:<ul><li>Successfully implement and optimize ERPNext across business units.</li><li>Convert approved policies and procedures into system-enforced workflows and controls.</li><li>Improve operational efficiency through automation and process standardization.</li><li>Maintain a scalable, secure, and sustainable ERP platform.</li><li>Support business growth across multiple regions and operating entities.</li><li>Become the organization s internal ERPNext and Frappe subject matter expert.</li></ul></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>5+ years of ERP implementation experience.</li><li>3+ years of hands-on ERPNext and Frappe Framework experience.</li><li>Demonstrated experience implementing multiple ERPNext modules in production environments.</li><li>Strong understanding of enterprise business processes and operational workflows.</li><li>Experience translating policies and procedures into ERP system configurations.</li><li>Strong knowledge of:<ul><li>ERPNext</li><li>Frappe Framework</li><li>Python</li><li>JavaScript</li><li>MariaDB / MySQL</li><li>REST APIs</li><li>Linux</li></ul></li><li>Experience with workflow design and business process automation.</li><li>Strong documentation and stakeholder communication skills.</li></ul><p>Preferred Qualifications</p><ul><li>ERPNext or Frappe certifications.</li><li>Experience implementing ERP solutions across multiple countries or regions.</li><li>Experience in GCC and Levant business environments.</li><li>Knowledge of regional accounting, tax, payroll, and compliance requirements.</li><li>Experience leading ERP implementation projects.</li><li>Experience with cloud deployments, Docker, and DevOps practices.</li></ul><p>Key Competencies</p><ul><li>Business Process Mapping</li><li>ERP Solution Design</li><li>Workflow Automation</li><li>Stakeholder Management</li><li>Requirements Analysis</li><li>Problem Solving</li><li>ERP Governance</li><li>Process Improvement</li><li>Change Management</li><li>Team Leadership</li></ul><p></p></section>

<p>ARD INC, a Tetra Tech Company, implementing the Water Efficiency and Conservation Activity (WEC), administered by the U.S. Department of State through the Regional Foreign Assistance Office (RFA) at the U.S. Embassy in Amman, Jordan is currently accepting expressions of interest for a <strong>Water and Wastewater Specialist</strong>. This position is limited duration agreement, based in Amman.</p> <p><strong>Position Description/Summary: </strong></p> <p>Under the supervision of the &nbsp;Water and Treated wastewater (TWW) Policy and Planning Specialist, the Water and Wastewater Specialist will support or lead a range of technical assistance activities to support the National Conveyor Project Management Unit (NCPMU), associated readiness activities, and wider water sector institutions including the Ministry of Water and Irrigation (MWI), the Water Authority of Jordan (WAJ), the Jordan Valley Authority (JVA), utilities, and other agencies. WEC currently supports the NCPMU to operationalize its Readiness Functions, which includes monitoring and delivery, donor and finance coordination, and strategic communications for NCP Readiness Interventions. WEC also supports the NCPMU with technical assessments, market research, and strategic planning related to the NCP and NCP Readiness. WEC also works with the JVA, WAJ, MWI, and utilities on strategic interventions, including national strategies, assessments, strategic plans, and master plans for water and wastewater systems. The goal of these interventions is to facilitate preparation and readiness for the Kingdom’s water sector to receive and efficiently and sustainably manage the additional supply of potable water and to sustainably manage and allocate the additional supply of TWW that will be generated by the NCP to the irrigated agriculture and industrial sectors</p> <p><strong>Responsibilities: </strong></p> <ul> <li>Support WEC’s coordination and collaboration with the NCPMU including associated readiness activities and broader water sector agencies by developing and refining scopes of work; supporting and/or supervising the planning, delivery, and oversight of technical activities; activity-level budget and financial management and oversight; and providing quality assurance and control over technical deliverables. Scopes of work will cover various aspects related to NCP and NCP Readiness, including planning for water and wastewater infrastructure, water and wastewater allocation planning, wastewater reuse master planning, market assessments, and strategic planning, among other services.</li> <li>Support proactive engagement with WEC leadership, USG, and NCPMU on developing potential technical assistance ideas that will advance planning, operationalization, sustainable management of the NCP, and sustainable management and reuse of anticipated additional supply of treated wastewater.</li> <li>Provide technical leadership on all aspects of engineering-related tasks under NCP and NCP Readiness Interventions for water and wastewater, including supporting data collection and review for developing preliminary designs of water, wastewater, and reuse systems; validating data, planning assumptions and scenarios for strategic and detailed wastewater and reuse master plans; technical review of water, wastewater, and reuse models, hydraulic assessments , and other technical outputs generated under WEC’s technical activities; and providing other services as needed.&nbsp;</li> <li>Support WEC’s leadership on advising the NCPMU Readiness Function team including the NCP Readiness Director, Monitoring and Delivery Team Lead and the Donor and Finance Coordination Team Lead on planning, coordination, and implementation of key tasks under the NCP Readiness Function Monitoring and Management Framework and in their work plan.&nbsp;</li> <li>Support the design, management and implementation of grant activities with public and private sector stakeholders as they relate to the NCP and NCP Readiness in water and wastewater sectors.</li> <li>Facilitate stakeholder consultations, working groups and technical advisory committees under NCP and NCP Readiness Activities.&nbsp;</li> <li>Contribute to the preparation, review, revision, and finalization of project deliverables, communications and learning documents as required by project leadership.</li> <li>Actively participate in coordination meetings within the component team, cross-component meetings and all-staff meetings and meetings with the NCPMU Readiness team when required, and contributing to a positive working environment across the team.</li> </ul> <p><strong>Qualifications: </strong></p> <ul> <li>Bachelor’s degree in civil engineering or related engineering discipline and a minimum of 3 years of relevant experience in water and wastewater infrastructure and management</li> <li>Strong understanding of and demonstrated experience with water and wastewater infrastructure, water supply allocation planning, wastewater management and treatment, wastewater reuse systems, etc.</li> <li>Demonstrated experience working with the Ministry of Water and Irrigation, Water Authority of Jordan, Jordan Valley Authority, and other water sector agencies on strategic planning, technical assessments, water and wastewater system development, tendering, supervision, and other similar interventions.</li> <li>Demonstrated experience in engineering design and/or supervision in the water and wastewater sectors. .</li> <li>Demonstrated experience with Environmental Impact Assessment (EIA) requirements and mitigation measures, including the identification and implementation of mitigation actions and environmental interventions for large-scale water and wastewater infrastructure projects.</li> <li>Strong understanding of water sector functions, institutions, water and wastewater infrastructure, engineering interfaces and management systems for bulk water supply and treated wastewater management and reuse.</li> <li>Strong analytical and relationship building skills, including ability to work in partnership with consultants, subcontractors, donors, and senior-level Government of Jordan representatives.</li> <li>Ability to communicate effectively with persons and organizations on all levels relevant to the water sector.</li> <li>Proficiency in relevant engineering software, including CAD, SewerGEMS, WaterGEMS, and WaterCAD, with the ability to support hydraulic modeling, GIS-based analysis, and related water and wastewater engineering interventions.</li> <li>Excellent team management, communication, and stakeholder coordination skills.</li> <li>Strong written communication skills, including demonstrated ability to write required documents in a clear, concise, well-organized manner in both English and Arabic</li> <li>Ability to travel within Jordan as needed</li> </ul> <p>To apply through <a href="mailto:ARD.Project.JordanWEC.Recruitment@tetratech.com">ARD.Project.JordanWEC.Recruitment@tetratech.com</a> with a cover letter and current curriculum vitae (CV) in reverse chronological order format. Please list the title of the position in the email subject line</p> <p>Applications that do not meet the minimum requirements listed above will not be considered. Please ensure that all necessary documents are uploaded, as incomplete applications and/or corrupt files may delay processing of your application or remove you from consideration. No phone calls will be accepted. Deadline for submission of applications is <strong>June 30, 2026</strong></p> <p><strong>Applications will be reviewed on a rolling basis, and interviews may be conducted before the closing&nbsp;date. Early applications are encouraged.</strong></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Senior Business Analyst, you will play a crucial role in bridging the gap between IT and the business, ensuring that the organization’s strategic goals are met through effective data analysis and project management. This position offers an exciting opportunity to leverage your analytical skills to influence key business decisions and drive operational efficiency. You will work closely with cross-functional teams to identify business needs, gather requirements, and deliver actionable insights that propel the organization forward.</p><p>In this role, you will not only contribute to the immediate success of projects but also have the chance to shape the future of our business processes. We believe in fostering a culture of continuous learning and professional growth, which means you will have access to training programs, mentorship opportunities, and the chance to work on innovative projects that challenge and develop your skill set. Your contributions will directly impact the organization's strategic direction, making this position essential for both your career and the company’s success.</p><p>Moreover, as a Senior Business Analyst, you will be at the forefront of driving change within the organization. You will have the opportunity to collaborate with senior leadership and influence decision-making processes that align with our long-term vision. Your expertise in data-driven analysis will be invaluable in identifying trends and opportunities for improvement, enabling the organization to remain competitive in a rapidly evolving market. Join us in this exciting journey and take your career to new heights!</p><ol><li><b>Responsibilities:</b>Conduct comprehensive business needs assessments to identify gaps and opportunities for improvement, utilizing data analysis tools to provide actionable insights that align with organizational goals.</li><li>Collaborate with stakeholders across departments to gather and document detailed business requirements, ensuring that all projects are aligned with strategic objectives and user needs.</li><li>Develop and maintain project plans, timelines, and budgets, utilizing project management software to track progress and ensure timely delivery of project milestones.</li><li>Analyze complex data sets to identify trends, patterns, and anomalies, using statistical tools to support data-driven decision-making across the organization.</li><li>Facilitate workshops and meetings with cross-functional teams to foster collaboration, encourage knowledge sharing, and drive consensus on project initiatives.</li><li>Prepare and present detailed reports and presentations to senior management, translating complex data findings into clear, actionable recommendations that inform strategic planning.</li><li>Monitor project performance metrics and KPIs, providing regular updates to stakeholders and making recommendations for process improvements based on performance data.</li><li>Support the implementation of new systems and processes, collaborating with IT teams to ensure seamless integration and user adoption across the organization.</li><li>Mentor junior analysts and provide guidance on best practices in business analysis, fostering a culture of continuous improvement and knowledge sharing within the team.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Proficiency in data analysis tools such as SQL, Excel, or Tableau for effective data manipulation and visualization.</li><li>Strong project management skills, with experience using methodologies like Agile or Waterfall to manage project lifecycles.</li><li>Excellent communication skills, both written and verbal, to effectively convey complex information to diverse audiences.</li><li>Ability to work collaboratively in cross-functional teams, fostering strong relationships with stakeholders at all levels.</li><li>Experience with business process modeling and improvement techniques to enhance operational efficiency.</li><li>Strong problem-solving skills, with a keen ability to analyze issues and develop innovative solutions.</li><li>Familiarity with software development lifecycle (SDLC) principles to effectively collaborate with technical teams.</li></ul></div>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most — for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <p>In this role, you will support the firm’s commitment to delivering high-quality, compliant, and risk-aware engagements. The role partners closely with engagement teams, leadership, and QRM professionals to embed Deloitte’s quality standards, risk policies, and professional practice requirements across the business.</p> <h4>Key responsibilities</h4> <ul> <li>Support the planning and execution of engagement quality activities, including QA reviews, risk assessments, and governance processes aligned to Deloitte’s Quality Framework.</li> <li>Identify, assess, and monitor engagement risks and quality issues, and support the implementation of mitigation plans with engagement teams.</li> <li>Provide guidance to practitioners on QRM policies, professional standards, and regulatory requirements.</li> <li>Escalate significant quality or risk matters to QRM leadership and engagement partners with clear, practical recommendations.</li> <li>Contribute to the continuous improvement of Deloitte’s QA and QRM frameworks, including people, process, and technology initiatives.</li> <li>Collaborate with teams across the business and Member Firms to promote a strong quality culture and consistent application of QRM principles.</li> <li>Support reviews of large-scale, complex, and high-risk engagements across public and private sector clients.</li> <li>Assist in monitoring compliance with Deloitte policies, professional standards, and regulatory expectations.</li> </ul> <h4>Leadership capabilities</h4> <ul> <li>Builds own understanding of our purpose and values; explores opportunities for impact</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track</li> <li>Actively focuses on developing effective communication and relationship-building skills</li> <li>Understands how their daily work contributes to the priorities of the team and the business</li> </ul> <h4>Qualifications</h4> <ul> <li>Undergraduate and/or postgraduate degree from a reputable university in Business Administration or related disciplines.</li> <li>Typically, 3–6 years of experience in professional services, audit, risk, compliance, or quality management.</li> <li>General understanding of engagement risk, professional standards, and quality management principles.</li> <li>Strong data analysis skills, demonstrating the ability to interpret complex datasets, identify trends, and provide actionable insights to support decision-making processes.</li> <li>Advanced skills in data analysis, modeling, automation, and high-quality reporting.</li> <li>Strong experience in reporting, dashboard management, and data visualization.</li> <li>Advanced reporting and dashboarding expertise to deliver actionable insights.</li> <li>Advanced Excel skills, including formulas, pivot tables, and data validation for high-quality reporting.</li> <li>Familiarity with the latest technology in data and workflow tools, e.g. GenAI, CLM, and ServiceNow.</li> <li>Excellent stakeholder management, communication, and analytical skills.</li> <li>Excellent English written and verbal communication skills.</li> <li>Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.</li> <li>Adept at thriving in a fast-paced, high-pressure, deadline-oriented environment.</li> <li>Highly self-motivated, with a demonstrated ability to work independently and effectively.</li> <li>Arabic language is considered an advantage.</li> </ul></p><p></p>

<p>The Strategic Communications Specialist provides strategic leadership for communications, stakeholder engagement, governance, and partnerships in support of the Relief and Social Services Department (RSSD) Archive Initiative. Reporting directly to the Director, RSSD, the Strategic Communications Specialist will develop and implement strategic communications and stakeholder engagement strategies that support the successful implementation, visibility, and long-term sustainability of the Initiative.</p><p>The Strategic Communications Specialist will serve as the principal communications adviser to the Director on matters relating to the Archive Initiative, leading the development of strategic communications, cultivating relationships with key stakeholders and partners, and identifying opportunities to strengthen collaboration, advocacy, and institutional support. The Strategic Communications Specialist also will establish and coordinate an advisory stakeholder structure for the Initiative, facilitating strategic engagement and supporting governance arrangements that contribute to the achievement of program objectives.</p><p>The Strategic Communications Specialist supports the strategic positioning of the UNRWA Archive Initiative through communications, stakeholder engagement, and partnership development.</p><p>Key duties include:</p><ul><li>Develop and implement strategic communications and stakeholder engagement plans to support the objectives of the Archive Initiative</li><li>Provide strategic communications advice to the Director, RSSD, and prepare briefing materials, presentations, reports, and other communications products as relevant</li><li>Develop and maintain relationships with key stakeholders, including Palestinian communities, donors, academic and cultural institutions, professional networks, and other strategic partners</li><li>Support the establishment and operation of governance and advisory mechanisms for the Archive Initiative, including coordinating meetings, preparing documentation, and facilitating stakeholder engagement</li><li>Coordinate communications and outreach activities across the initiative to promote awareness, knowledge sharing, and institutional visibility</li><li>Identify opportunities to strengthen partnerships and external engagement in support of the initiative.</li><li>Monitor communications and stakeholder engagement activities and prepare reports and recommendations for senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>Qualifications/special skills</h2><p>EDUCATION</p><p>Advanced university degree (Master's degree or equivalent) in Communications, Strategic Communications, Public Affairs, International Relations, Journalism, Political Science, History, Museum Studies, Cultural Heritage Management, Public Policy, Social Sciences, or another related field.</p><p>EXPERIENCE</p><ol><li>A minimum of five years of progressively responsible professional experience in strategic communications, public affairs, external relations, stakeholder engagement, partnership development, advocacy, or a related field. This must include at least 2 years of international relevant experience outside of the candidate's home country, country of citizenship and country where the candidate have permanent residence.</li><li>Experience developing and implementing strategic communications and stakeholder engagement strategies for complex, multi-stakeholder programs, institutional initiatives, or organizational change projects is required.</li><li>Experience providing strategic communications or stakeholder engagement advice to senior management is required.</li><li>Experience developing high-quality senior management communications, including briefing notes, presentations, reports, and other strategic communications products is required.</li><li>Experience establishing and managing strategic partnerships with governments, international organizations, academic institutions, cultural organizations, civil society organizations, diaspora communities, or other strategic stakeholders is required.</li><li>Experience working on issues relating to Palestine refugees, Palestinian history and heritage, or the Middle East region is desirable.</li><li>Experience engaging with diaspora communities, networks, or representative organizations to support institutional objectives, partnerships, advocacy, or outreach is desirable.</li><li>Experience supporting governance bodies, advisory boards, steering committees, or other high-level coordination mechanisms is desirable.</li><li>Experience working in the humanitarian, development, cultural heritage, or international cooperation sectors is desirable.</li><li>Experience within the United Nations system or another international organization is desirable.</li></ol><p>Languages</p><p>Excellent command of written and spoken English. Working knowledge of Arabic is desirable.</p>

<p><h4>Job purpose</h4> <p>As a senior DevOps engineer, you will own the design, reliability, and scalability of our cloud-based production systems. You will lead the architecture, automation, and operation of our Azure/AWS infrastructure, drive security, performance, and cost efficiency across our platforms, and set DevOps standards and best practices for the team. You will act as a technical authority on cloud operations, mentor junior engineers, and partner with engineering leadership to shape the platform roadmap.</p> <h4>Duties & responsibilities</h4> <h4>Cloud system operations</h4> <ul> <li>Lead the design, deployment, and operation of Azure/AWS cloud-based production systems.</li> <li>Own system performance, incident response, and root-cause analysis across production applications.</li> <li>Define release engineering and pre-production validation standards to ensure system quality and functionality.</li> <li>Architect and enforce backup, disaster recovery, and cost optimization (FinOps) strategies across cloud environments.</li> <li>Lead container orchestration and workload management on AKS/Kubernetes clusters, including upgrades, scaling, and hardening.</li> </ul> <h4>Automation and scripting</h4> <ul> <li>Design and maintain enterprise-grade automation frameworks for operational and platform processes.</li> <li>Build reusable tooling and scripts (e.g., Python, Bash, PowerShell) for automation, observability, and incident response.</li> <li>Lead GitOps adoption and continuous-delivery practices using ArgoCD or Flux.</li> </ul> <h4>Security and compliance</h4> <ul> <li>Define and enforce cloud security best practices, IAM policies, and secrets management across environments.</li> <li>Establish and maintain security protocols and compliance posture (e.g., ISO 27001, SOC 2 controls relevant to infrastructure).</li> </ul> <h4>Monitoring and metrics</h4> <ul> <li>Architect and operate observability platforms (metrics, logging, tracing) across Azure/AWS, defining SLOs, SLIs, and alerting strategy.</li> <li>Drive operational excellence by analyzing reliability metrics and leading post-incident reviews and improvement initiatives.</li> </ul> <h4>Research and evaluation</h4> <ul> <li>Evaluate and recommend emerging technologies, tools, and architectural patterns for adoption.</li> <li>Lead vendor and product evaluations, including proofs-of-concept and total-cost-of-ownership analysis.</li> </ul> <h4>Communication and collaboration</h4> <ul> <li>Mentor junior and mid-level DevOps engineers through code reviews, pairing, and technical guidance.</li> <li>Partner with engineering, security, and product stakeholders to define technical requirements and influence platform direction.</li> <li>Communicate effectively with executive and technical audiences on cloud strategy, risk, and roadmap.</li> </ul> <h4>Education, experience & qualifications</h4> <ul> <li>Bachelor’s degree in computer science, information systems, or a related field.</li> <li>6+ years of hands-on experience in DevOps, cloud engineering, or SRE roles, including 3+ years with primary focus on Microsoft Azure (required).</li> <li>Expert-level Kubernetes administration, including cluster lifecycle management, upgrades, networking, and security hardening.</li> <li>Production experience operating Azure Kubernetes Service (AKS) at scale.</li> <li>Strong experience designing and maintaining infrastructure as code with Terraform, including module design and state management.</li> <li>Deep experience designing and operating CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, GitLab CI).</li> <li>Hands-on experience with observability stacks (Prometheus, Grafana, Azure Monitor, ELK, or similar), including dashboard and alert design.</li> <li>Strong Linux system administration knowledge.</li> <li>Experience working with GitOps tools such as ArgoCD or Flux.</li> <li>Working knowledge of database administration in production (backups, performance tuning, HA/DR, and troubleshooting).</li> <li>Strong scripting and automation skills in Python, Bash, and/or PowerShell.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Ability to collaborate effectively within cross-functional teams.</li> <li>Clear and precise documentation and communication skills.</li> <li>Fluency in both English and Arabic (spoken and written).</li> </ul> <h4>Behavioral competencies</h4> <ul> <li>Initiative</li> <li>Problem solving</li> <li>Team oriented</li> <li>Adaptability</li> <li>Ability to work under pressure</li> </ul> <h4>Technical competencies</h4> <ul> <li>Cloud computing fundamentals</li> <li>Linux operating systems</li> <li>Networking protocols and topologies</li> <li>Scripting and automation</li> <li>Monitoring and logging tools</li> <li>Security best practices</li> <li>System troubleshooting</li> <li>Backup and disaster recovery concepts</li> <li>Container orchestration (AKS / Kubernetes)</li> <li>GitOps (ArgoCD, Flux)</li> <li>Database administration</li> </ul></p><p></p>

<p><h4>Job purpose</h4> <p>As a senior DevOps engineer, you will own the design, reliability, and scalability of our cloud-based production systems. You will lead the architecture, automation, and operation of our Azure/AWS infrastructure, drive security, performance, and cost efficiency across our platforms, and set DevOps standards and best practices for the team. You will act as a technical authority on cloud operations, mentor junior engineers, and partner with engineering leadership to shape the platform roadmap.</p> <h4>Duties & responsibilities</h4> <h4>Cloud system operations</h4> <ul> <li>Lead the design, deployment, and operation of Azure/AWS cloud-based production systems.</li> <li>Own system performance, incident response, and root-cause analysis across production applications.</li> <li>Define release engineering and pre-production validation standards to ensure system quality and functionality.</li> <li>Architect and enforce backup, disaster recovery, and cost optimization (FinOps) strategies across cloud environments.</li> <li>Lead container orchestration and workload management on AKS/Kubernetes clusters, including upgrades, scaling, and hardening.</li> </ul> <h4>Automation and scripting</h4> <ul> <li>Design and maintain enterprise-grade automation frameworks for operational and platform processes.</li> <li>Build reusable tooling and scripts (e.g., Python, Bash, PowerShell) for automation, observability, and incident response.</li> <li>Lead GitOps adoption and continuous-delivery practices using ArgoCD or Flux.</li> </ul> <h4>Security and compliance</h4> <ul> <li>Define and enforce cloud security best practices, IAM policies, and secrets management across environments.</li> <li>Establish and maintain security protocols and compliance posture (e.g., ISO 27001, SOC 2 controls relevant to infrastructure).</li> </ul> <h4>Monitoring and metrics</h4> <ul> <li>Architect and operate observability platforms (metrics, logging, tracing) across Azure/AWS, defining SLOs, SLIs, and alerting strategy.</li> <li>Drive operational excellence by analyzing reliability metrics and leading post-incident reviews and improvement initiatives.</li> </ul> <h4>Research and evaluation</h4> <ul> <li>Evaluate and recommend emerging technologies, tools, and architectural patterns for adoption.</li> <li>Lead vendor and product evaluations, including proofs-of-concept and total-cost-of-ownership analysis.</li> </ul> <h4>Communication and collaboration</h4> <ul> <li>Mentor junior and mid-level DevOps engineers through code reviews, pairing, and technical guidance.</li> <li>Partner with engineering, security, and product stakeholders to define technical requirements and influence platform direction.</li> <li>Communicate effectively with executive and technical audiences on cloud strategy, risk, and roadmap.</li> </ul> <h4>Education, experience & qualifications</h4> <ul> <li>Bachelor’s degree in computer science, information systems, or a related field.</li> <li>6+ years of hands-on experience in DevOps, cloud engineering, or SRE roles, including 3+ years with primary focus on Microsoft Azure (required).</li> <li>Expert-level Kubernetes administration, including cluster lifecycle management, upgrades, networking, and security hardening.</li> <li>Production experience operating Azure Kubernetes Service (AKS) at scale.</li> <li>Strong experience designing and maintaining infrastructure as code with Terraform, including module design and state management.</li> <li>Deep experience designing and operating CI/CD pipelines (e.g., GitHub Actions, Azure DevOps, GitLab CI).</li> <li>Hands-on experience with observability stacks (Prometheus, Grafana, Azure Monitor, ELK, or similar), including dashboard and alert design.</li> <li>Strong Linux system administration knowledge.</li> <li>Experience working with GitOps tools such as ArgoCD or Flux.</li> <li>Working knowledge of database administration in production (backups, performance tuning, HA/DR, and troubleshooting).</li> <li>Strong scripting and automation skills in Python, Bash, and/or PowerShell.</li> <li>Strong analytical and problem-solving abilities.</li> <li>Ability to collaborate effectively within cross-functional teams.</li> <li>Clear and precise documentation and communication skills.</li> <li>Fluency in both English and Arabic (spoken and written).</li> </ul> <h4>Behavioral competencies</h4> <ul> <li>Initiative</li> <li>Problem solving</li> <li>Team oriented</li> <li>Adaptability</li> <li>Ability to work under pressure</li> </ul> <h4>Technical competencies</h4> <ul> <li>Cloud computing fundamentals</li> <li>Linux operating systems</li> <li>Networking protocols and topologies</li> <li>Scripting and automation</li> <li>Monitoring and logging tools</li> <li>Security best practices</li> <li>System troubleshooting</li> <li>Backup and disaster recovery concepts</li> <li>Container orchestration (AKS / Kubernetes)</li> <li>GitOps (ArgoCD, Flux)</li> <li>Database administration</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Finance Director <ul> <li><span>Posting Date</span>: 08/08/2026</li> <li><span>Ref</span>: JOR-446</li> <li><span>Position</span>: Finance Director</li> <li> </li><li><span>Location</span>: Jordan</li> <li><span>City</span>: Amman</li> <li> </li><li><span>Sector</span>: Manufacturing</li> <li><span>Years of Experience</span> 15 plus </li> <li> </li><li><span>Qualification</span>: Bachelor’s degree in Accounting, Finance, or Economics; professional certification (CPA, CMA, or ACCA) is strongly preferred.</li> <li><span>Salary</span>: JOD 4,000 – JOD 5,000 per month</li> <li><span>Workdays</span>: 5</li> <li> </li><li><span>Description</span>: Our client is a fast-growing, prominent Manufacturing company operating in Jordan. Rapidly scaling its operational capacity and market footprint, the company is seeking a seasoned and hands-on Finance Director to lead overall financial operations, oversee financial strategy, optimize manufacturing cost accounting frameworks, and drive robust cash flow forecasting while reporting directly to the CEO. Key Responsibilities <ul> <li>Strategic Financial Management &amp; Cash Flow Control: Partner with the CEO to define long-term financial strategies, operational budgets, and capital allocation; manage corporate treasury, liquidity forecasting, and working capital optimization.</li> <li>Cost Accounting &amp; Operational Analysis: Design and refine advanced manufacturing costing frameworks (standard, job, and activity-based costing); perform variance analyses on materials, labor, and overhead to partner with plant management on cost reductions.</li> <li>Budgeting &amp; CapEx Planning: Lead annual budgeting cycles, rolling forecasts, and capital expenditure (CapEx) evaluations for plant expansions and equipment upgrades.</li> <li>ERP &amp; Systems Integration: Drive full utilization and continuous enhancement of enterprise ERP systems (preferably SAP) across inventory management, supply chain finance, and financial modules.</li> <li>Financial Leadership &amp; Governance: Direct monthly, quarterly, and year-end close processes; build, mentor, and lead the finance team; manage relationships with external auditors, banks, tax authorities, and regulatory bodies.</li> </ul> Key Qualifications <ul> <li>Experience: Minimum 15 years of progressive financial leadership, with extensive direct experience inside the manufacturing sector.</li> <li>Education &amp; Credentials: Bachelor’s degree in Accounting, Finance, or Economics; professional certification (CPA, CMA, or ACCA) is strongly preferred.</li> <li>Technical &amp; Specific Skills: Expertise in manufacturing cost accounting systems, cash flow projections, budgeting, ERP systems (preferably SAP), and financial team leadership.</li> <li>Languages: Native/fluent Arabic and good/fluent English required.</li> <li>Location/Mobility: Based in Jordan (Candidates inside Jordan preferred).</li> <li>Work Logistics: 5 working days per week; immediate to 30–60 days joining preference.</li> </ul> Market Salary Range (Jordan) <ul> <li>Monthly Package: JOD 4,000 – JOD 5,000 per month</li> </ul> <br> <br> <br> More<br> </li> </ul> <br> <br> </div>

<p>The Testing Consultant will support the planning, coordination, and execution of testing activities for a core banking system implementation. The role focuses on assisting in test execution, defect management, and coordination between stakeholders and vendors to ensure system quality and readiness. The consultant will work closely with testing leads, business users, IT teams, and vendors to contribute to successful delivery across all testing phases, including System Integration Testing (SIT) and User Acceptance Testing (UAT). Key Requirements 5+ years of experience in testing management, quality assurance, or related roles Hands-on experience supporting testing activities in large-scale system implementations Experience in managing testing for core banking systems Preferred Requirements Experience in ERP system testing is considered a strong plus Other Qualifications Bachelor s degree in Computer Science, Information Systems, Engineering, or a related field Strong coordination and communication skills Ability to work with cross-functional teams in a structured project environment Good analytical and problem-solving capabilities Key Responsibilities Support the execution of testing activities across SIT, UAT, and regression testing phases Assist in preparing and reviewing test scenarios, test cases, and test data Coordinate with business users and stakeholders during test execution cycles Log, track, and follow up on defects to ensure timely resolution Support test environment setup and ensure readiness for testing activities Monitor testing progress and escalate issues or risks when needed Collaborate with vendors to ensure alignment on test execution and defect resolution Contribute to test documentation, status reporting, and quality tracking Support go-live readiness activities and post-implementation validation If you would like to know more about the Global Consulting Bootcamp Visit: https://caseinpointco.com/global-consultant-bootcamp/ If you would like to know more about the MC Club Visit: https://menaconsultant.com/mc-club/</p><p><strong>Desired Candidate Profile</strong></p><ul><li>5+ years of experience in testing management, quality assurance, or related roles</li><li>Hands-on experience supporting testing activities in large-scale system implementations</li><li>Experience in managing testing for core banking systems</li><li>Experience in ERP system testing is considered a strong plus</li><li>Bachelor s degree in Computer Science, Information Systems, Engineering, or a related field</li><li>Strong coordination and communication skills</li><li>Ability to work with cross-functional teams in a structured project environment</li><li>Good analytical and problem-solving capabilities</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Overview </b>WELCOME TO SITA We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE &amp; TEAM As a Senior Business Automation Architect (ServiceNow Agentic AI) you will lead the design and implementation of AI-driven automation solutions on the ServiceNow platform. This role focuses on designing governed, scalable agentic AI solutions that combine workflow automation, data, and AI agents to improve operational efficiency and business outcomes. You will work closely with business and technology teams to define how AI agents interact with workflows, data, and human decision-making across the enterprise. WHAT YOU WILL DO: Design and implement Agentic AI solutions using ServiceNow (AI agents, orchestration, workflows) Define architecture for AI-driven workflows, including agent boundaries, approvals, and fallback mechanisms Ensure governance, auditability, and control for AI-driven actions Integrate AI solutions with enterprise workflows, data models, and systems Identify automation opportunities and translate them into scalable AI-enabled solutions Monitor and optimize AI-driven processes to ensure business value realization Collaborate with business stakeholders, architects, and delivery teams</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>EXPERIENCE: 5+ years of ServiceNow experience, including solution design and architecture, out of which 3 years proven experience of ServiceNow customer service management / customer success management. Hands-on experience with AI-driven solutions or workflow automation (Now Assist / AI agents preferred) Strong understanding of workflow design, automation patterns, and enterprise system integration Experience designing governed automation (approvals, controls, auditability) Solid understanding of data models and data-driven architecture Strong stakeholder management and communication skills NICE TO HAVE: Experience with AI governance, risk, and compliance frameworks Experience working in large enterprise environments</p><p></p></section>

<p>What you will do The Jordan INGO Forum Director is overall responsible for facilitating, leading and quality management of the work of the INGO Forum ensuring it remains relevant to the needs of its members and is appropriate to the context. The INGO Forum Director will have purview of INGO engagement across JIF and engage predominantly at the high-level elevating operational concerns in strategic decision-making mechanisms and processes and also engaging in regional and global platforms to raise the profile of the JIF context. The following is a brief description of the role:</p><ul><li>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</li><li>Strategic Coordination and Representation - Ensure transparent coordination mechanisms and regular information sharing between INGOs and other stakeholders. Enable INGOs to coordinate at strategic and operational level in Jordan by facilitating high quality, regular meetings of Country Directors, thematic working groups.</li><li>Provides leadership to the Forum by encouraging delegation, accountability and teamwork.</li><li>High level representation of INGO interests in external meetings and planning efforts nationally and globally; and strategically guide and encourage common advocacy and policy engagement.</li><li>Proactive agenda setting; facilitating a space for INGO-INGO collaboration and with other stakeholders; enabling sharing of information and analysis for effective decision-making.</li><li>Oversees the development, review and implementation of JIF Advocacy Strategy in close collaboration with the JIF Advocacy Working Group, while mobilizing and leveraging support from member organizations.</li><li>Responsible for the budgeting, budget management and accountability with the support of NRC s finance and grants teams.</li><li>Able to appreciate political necessity and delicate policy issues in humanitarian, development, and peacebuilding work and the application of principles to programming.</li><li>Acting as focal point for information/experience sharing with and among NGOs on relevant issues including managing NGO Forum and INGO membership, contact lists and mailing lists</li><li>Manages the Secretariat staff and consultants. Ensure responsiveness to staff, ready to support them as needed, an advocate for staff well-being.</li><li>Ensures the development of and compliance with procedures for the Forum and ensure compliance with and adherence to JIF approved policies and procedures and to and donor policies, guidance, and procedures.</li><li>Fundraise for the JIF, in coordination with the SC, to ensure sufficient funds to maintain operations of the Forum.</li></ul><p>What we offer</p><ul><li>Duty station: Amman, Jordan.</li><li>Duration of contract: 6 months with possibility for extension</li><li>Travel: Up to 10%.</li><li>Salary/benefits: Grade 11 on NRC's grading structure.</li><li>NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.</li><li>We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative. Find out more about the benefits of working for NRC Important information about the application process</li><li>We invite applications from all qualified candidates matching the profile.</li><li>Please ensure you attach copies of your academic and professional certificates.</li><li>To apply as an internal candidate, log in with your official email address or click on Opportunity Marketplace.</li><li>When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.</li><li>Submit your application and CV in English, taking care to attach your latest CV.</li><li>Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.</li><li>Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. Why NRC? The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year. Watch this short video to see NRC in action. We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:</li><li>do demanding and professional work, often in challenging contexts</li><li>join a work culture that empowers every employee to share ideas and take responsibility</li><li>be part of a welcoming and supportive community committed to human dignity Learn more about NRC Learn more about NRC Jordan Learn more about the Jordan INGO Forum How to apply Apply here</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What we are looking for Experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels) with additional experience working in a coordination role in not only a humanitarian but a development setting is preferred. Proven high profile management and strong advocacy experience in conflict-affected countries in humanitarian context. Knowledge of the Jordan context or previous experience working in the region is required with experience in administration and coordination of coalition or secretariat functions an asset. Fluency in English, both written and verbal, with strong writing and editing skills. Knowledge of Arabic is an added value.</p><p>What you will bring</p><ul><li>Undergraduate/postgraduate qualifications in international relations, political science, development or other relevant field.</li><li>5+ years of experience in a protracted crisis or post-conflict setting with an INGO in senior management role (e.g. Country Director or similar levels). Additional experience working in a coordination role in not only a humanitarian but a development setting is preferred.</li><li>Proven high profile management, coordination and strong advocacy experience in conflict-affected countries in humanitarian context.</li><li>Demonstrated communication, leadership skills, interpersonal and negotiation/diplomatic skills.</li><li>Documented skills in developing proposals, budgets and reports and familiarity with alternative funding modalities.</li><li>Knowledge of international humanitarian law and humanitarian reform is a plus, and demonstrated knowledge of humanitarian architecture, the UN system, and development coordination and familiarity with HDP Nexus contexts, Durable Solutions, and Localization.</li><li>Strong understanding of protection and conflict sensitivity.</li><li>Understanding of internal NRC operational and administrative system is an asset.</li><li>Please download the detailed job description to learn more about the position.</li></ul>

<p><h4>Description</h4> <p>The SOC team leader is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p> <h4>Responsibilities:</h4> <p><strong>SOC operations management</strong><br> Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.</p> <p><strong>Incident management & escalation</strong><br> Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.</p> <p><strong>Team leadership & development</strong><br> Lead, mentor, and develop SOC analysts across all levels.<br> Conduct performance reviews, coaching sessions, and knowledge transfer initiatives.<br> Support recruitment, onboarding, and training activities.</p> <p><strong>Threat detection & operational improvement</strong><br> Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve use cases, correlation rules, dashboards, and operational procedures.<br> Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.</p> <p><strong>Governance, reporting & stakeholder management</strong><br> Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with internal security policies, regulatory obligations, and NCSC licensing requirements.<br> Maintain operational documentation, procedures, and playbooks.</p> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <p>Bachelor’s degree in cybersecurity, information security, computer science, information technology, engineering, or a related field.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience.<br> Previous experience leading security operations teams.<br> Strong experience with SIEM platforms, threat detection, incident response, and security operations management.<br> Experience within MSSP environments is highly preferred.</p></p><p></p>

<p><h4>Description</h4> <p>The SOC team leader is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p> <h4>Responsibilities:</h4> <p><strong>SOC operations management</strong><br> Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.</p> <p><strong>Incident management & escalation</strong><br> Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.</p> <p><strong>Team leadership & development</strong><br> Lead, mentor, and develop SOC analysts across all levels.<br> Conduct performance reviews, coaching sessions, and knowledge transfer initiatives.<br> Support recruitment, onboarding, and training activities.</p> <p><strong>Threat detection & operational improvement</strong><br> Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve use cases, correlation rules, dashboards, and operational procedures.<br> Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.</p> <p><strong>Governance, reporting & stakeholder management</strong><br> Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with internal security policies, regulatory obligations, and NCSC licensing requirements.<br> Maintain operational documentation, procedures, and playbooks.</p> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <p>Bachelor’s degree in cybersecurity, information security, computer science, information technology, engineering, or a related field.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience.<br> Previous experience leading security operations teams.<br> Strong experience with SIEM platforms, threat detection, incident response, and security operations management.<br> Experience within MSSP environments is highly preferred.</p></p><p></p>

<p> <b>About Four Seasons:</b> </p> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<span> <span> <span> <span> <span> <span> <span> </span> </span> </span> </span> </span> </span> </span> <br> <br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <p> </p> <p> </p> <p> <b>About the location:</b> </p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.<p> </p> <p> </p> <p> <b>About the Role</b> </p> <p>Our <b>Guest Relations Agent</b> is responsible for delivering exceptional and personalized guest experiences throughout the guest journey. You will welcome guests, anticipate their needs, recognize guest preferences, and respond to guest concerns professionally. Working closely with all hotel departments, you will ensure seamless service delivery while fostering guest loyalty by consistently exceeding expectations and maintaining Four Seasons standards.</p> <p> <b>What you will do:</b> </p> <ul> <li>Welcome guests warmly and provide a personalized experience throughout their arrival, stay, and departure.</li> <li>Build meaningful relationships with guests by anticipating their needs and recognizing individual preferences.</li> <li>Identify VIPs, returning guests, and special occasions, ensuring appropriate amenities and arrangements are coordinated.</li> <li>Respond promptly to guest requests, inquiries, and concerns, ensuring timely follow-up and resolution.</li> <li>Handle guest complaints professionally and efficiently, escalating issues when necessary while maintaining a luxury guest experience.</li> <li>Maintain accurate guest profiles by updating preferences, requests, and special notes in the property management system.</li> <li>Coordinate with Front Office, Housekeeping, Food &amp; Beverage, Concierge, Engineering, Spa, and other departments to ensure seamless service delivery.</li> <li>Conduct guest follow-ups and courtesy calls to measure satisfaction and proactively address any concerns.</li> <li>Arrange special amenities, celebrations, transportation, restaurant reservations, and other guest requests.</li> <li>Monitor arrivals, departures, and in-house guest activity to identify opportunities for personalized service.</li> <li>Promote hotel facilities, restaurants, spa services, and local experiences to enhance the guest stay.</li> <li>Prepare and maintain guest-related records, reports, and handover notes to ensure effective communication between shifts.</li> <li>Maintain a visible presence in guest areas, proactively engaging with guests to identify opportunities for service enhancement.</li> <li>Gather and document guest feedback, sharing insights with management to support continuous improvement.</li> <li>Maintain comprehensive knowledge of hotel services, facilities, promotions, and local attractions to provide personalized recommendations.</li> <li>Support guest recognition and loyalty initiatives in accordance with brand standards and guest preferences.</li> <li>Ensure compliance with hotel policies, service standards, guest confidentiality, and all health, safety, and security procedures.</li> <li>Maintain a professional appearance and represent Four Seasons with courtesy, discretion, and integrity in all guest interactions.</li> <li>Work collaboratively with colleagues across all departments to achieve departmental and hotel objectives.</li> <li>Participate in departmental meetings, training sessions, and continuous learning initiatives.</li> <li>Perform other duties as assigned by management.</li> <li>Ensure compliance with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <p> <b>What you bring:</b> </p> <ul> <li>A diploma or bachelor s degree in Hospitality Management, Hotel Administration, Tourism, or a related field is preferred; equivalent hospitality experience will also be considered.</li> <li>A minimum of one year of experience in guest relations, front office, concierge, or another guest-facing role is preferred. Experience within a luxury hotel is an advantage, but candidates with relevant customer service experience are welcome to apply.</li> <li>Excellent guest service and interpersonal skills.</li> <li>Strong verbal and written communication skills in English; Arabic or additional languages are an advantage.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Excellent organizational and time-management skills.</li> <li>Ability to remain calm and professional under pressure.</li> <li>Strong attention to detail and a proactive approach to creating exceptional guest experiences.</li> <li>Ability to work collaboratively with cross-functional teams.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> </ul> <p> <b>What we offer:</b> </p> <ul> <li>Competitive salary and comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.</li> <li>Recognition programs and employee wellness initiatives.</li> </ul> <p> <b>Schedule &amp; hours:</b> </p> <ul> <li>Full-time job.</li> <li>Shifts may include early mornings, evenings, weekends, and holidays depending on operational requirements.</li> </ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.</p> <h4>About the role</h4> <p>Our Guest Relations Agent is responsible for delivering exceptional and personalized guest experiences throughout the guest journey. You will welcome guests, anticipate their needs, recognize guest preferences, and respond to guest concerns professionally. Working closely with all hotel departments, you will ensure seamless service delivery while fostering guest loyalty by consistently exceeding expectations and maintaining Four Seasons standards.</p> <h4>What you will do:</h4> <ul> <li>Welcome guests warmly and provide a personalized experience throughout their arrival, stay, and departure.</li> <li>Build meaningful relationships with guests by anticipating their needs and recognizing individual preferences.</li> <li>Identify VIPs, returning guests, and special occasions, ensuring appropriate amenities and arrangements are coordinated.</li> <li>Respond promptly to guest requests, inquiries, and concerns, ensuring timely follow-up and resolution.</li> <li>Handle guest complaints professionally and efficiently, escalating issues when necessary while maintaining a luxury guest experience.</li> <li>Maintain accurate guest profiles by updating preferences, requests, and special notes in the property management system.</li> <li>Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, Engineering, Spa, and other departments to ensure seamless service delivery.</li> <li>Conduct guest follow-ups and courtesy calls to measure satisfaction and proactively address any concerns.</li> <li>Arrange special amenities, celebrations, transportation, restaurant reservations, and other guest requests.</li> <li>Monitor arrivals, departures, and in-house guest activity to identify opportunities for personalized service.</li> <li>Promote hotel facilities, restaurants, spa services, and local experiences to enhance the guest stay.</li> <li>Prepare and maintain guest-related records, reports, and handover notes to ensure effective communication between shifts.</li> <li>Maintain a visible presence in guest areas, proactively engaging with guests to identify opportunities for service enhancement.</li> <li>Gather and document guest feedback, sharing insights with management to support continuous improvement.</li> <li>Maintain comprehensive knowledge of hotel services, facilities, promotions, and local attractions to provide personalized recommendations.</li> <li>Support guest recognition and loyalty initiatives in accordance with brand standards and guest preferences.</li> <li>Ensure compliance with hotel policies, service standards, guest confidentiality, and all health, safety, and security procedures.</li> <li>Maintain a professional appearance and represent Four Seasons with courtesy, discretion, and integrity in all guest interactions.</li> <li>Work collaboratively with colleagues across all departments to achieve departmental and hotel objectives.</li> <li>Participate in departmental meetings, training sessions, and continuous learning initiatives.</li> <li>Perform other duties as assigned by management.</li> <li>Ensure compliance with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct (EmPact).</li> </ul> <h4>What you bring:</h4> <ul> <li>A diploma or bachelor’s degree in Hospitality Management, Hotel Administration, Tourism, or a related field is preferred; equivalent hospitality experience will also be considered.</li> <li>A minimum of one year of experience in guest relations, front office, concierge, or another guest-facing role is preferred. Experience within a luxury hotel is an advantage, but candidates with relevant customer service experience are welcome to apply.</li> <li>Excellent guest service and interpersonal skills.</li> <li>Strong verbal and written communication skills in English; Arabic or additional languages are an advantage.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Excellent organizational and time-management skills.</li> <li>Ability to remain calm and professional under pressure.</li> <li>Strong attention to detail and a proactive approach to creating exceptional guest experiences.</li> <li>Ability to work collaboratively with cross-functional teams.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> </ul> <h4>What we offer:</h4> <ul> <li>Competitive salary and comprehensive benefits package.</li> <li>Excellent training and development opportunities.</li> <li>Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.</li> <li>Recognition programs and employee wellness initiatives.</li> </ul> <h4>Schedule & hours:</h4> <p>Full-time job.<br> Shifts may include early mornings, evenings, weekends, and holidays depending on operational requirements.</p></p><p></p>

<p>JOB SUMMARY Leads inventory management and analysis activities and staff in a given hotel or multi-property market. Manages pricing, positioning and inventory for hotel or hotels within area of purview. Monitors all processes associated with demand, revenue, inventory, forecasting and opportunity analysis. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Acts as primary contact and maintains productive relationships with all stakeholders, including hotel General Managers, sales leaders, franchisees and owners.</p><p>CORE WORK ACTIVITIES</p><p>Managing Revenue Management Projects and Strategy</p><p>Determines sales strategy, evaluates effectiveness and prepares historical and future analysis of revenue and profit opportunities. Monitors the annual pricing process for transient, group and catering rooms, and function space. Establishes and maintains effective dynamic and rational pricing strategies for rooms and function space. Develops and executes the hotel(s) strategic plan(s). Prepares sales strategy meeting agenda, monitors preparation of supporting documentation and leads property meetings. Establishes long-range objectives and specifies the strategies and actions to achieve them. Works closely with Sales and Marketing for business opportunities and aims to increase profitability of the organization. Manages room authorizations, rates and restrictions. Utilizes brand s revenue management systems and tools to ensure that revenue and profit are maximized. Prepares budgets for transient, group and catering. Updates market knowledge and aligns strategies and approaches accordingly. Serves as a demand expert for team members, GMs, and regional stakeholders Verifies that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate. Promotes and protects brand integrity and positioning. Participates in quarterly regional reviews. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions. Verifies property diagnostic processes (PDP) are used to maximize revenue and profits. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Explores opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements. Thinks creatively and practically to develop, execute and implement new business plans. Develops 6-month, 12-month and 2-year strategic action plans for management of property room and catering revenues. Performs regular quality checks to verify strategies are implemented correctly and producing desired results, ensuring any gaps are identified and addressed.</p><p>Analyzing and Reporting Revenue Management Data</p><p>Actively participates in the weekly and long range forecasts. Compiles information, analyzes and monitors actual sales against projected sales. Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Analyzes information and evaluates results to choose the best solution and solve problems. Uses computers and computer systems (including hardware and software) to, set up functions, enter data, or process information. Generates and provides accurate and timely results in the form of reports, presentations, etc. Prepares forecasts of revenue, profit, demand and occupancy for rooms for prescribed timeframes. Prepares revenue and profit opportunity analysis. Provides revenue analysis functional expertise and leadership to general managers, property leadership teams and sales leaders. Compiles information, analyzes and monitors actual sales against projected sales. Assists with account diagnostics process and validates conclusions. Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals. Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning</p><p>Building Successful Relationships</p><p>Develops and manages internal and external key stakeholder relationships. Provides targeted and timely communication of results, achievements and challenges to all stakeholders. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Develops strong partnerships and relationship with regional team members to successfully achieve regional goals and priorities.</p><p>Managing and Conducting Human Resources Activities</p><p>Interviews and hires employees with the appropriate skills to meet the business needs of the operation. Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position and monitors progress. Conducts employee performance appraisals according to Standard Operating Procedures. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team. Solicits feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems and concerns on a continuous bases. Verifies regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance and produce desired business results.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience A degree in a relevant business discipline preferred or demonstration of equivalent work experience.</p>