Tourism manager Jobs

<p><h4>Position summary</h4> <p>Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles.</p> <p>Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keep bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<p><h4>Position summary</h4> <p>Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles.</p> <p>Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keep bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<p><h4>Position summary</h4> <p>Serve food courses and alcoholic beverages to guests. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Follow cycle time guidelines for all meals. Maintain cleanliness of work areas throughout the day. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed. Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor closed circuit televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.</p> <p>Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor closed circuit televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.</p> <p>Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p>To provide a warm, professional, and efficient welcome to all guests while ensuring a smooth and personalized check-in and check-out experience. The Front Desk Agent/ Receptionist is responsible for handling guest requests, maintaining accurate guest records, processing payments, and ensuring that all Front Office procedures and hotel standards are consistently followed. Welcome and acknowledge guests in a warm, friendly, and professional manner. Provide guests with information regarding hotel facilities, services, operating hours, and local attractions. Handle guest requests, inquiries, and concerns promptly and professionally. Follow up on guest requests to ensure satisfaction. Maintain a high level of guest engagement throughout the stay. Handle complaints professionally and escalate matters to the appropriate supervisor or manager when required. Process room assignments, registration, check-in, check-out, and room changes in accordance with hotel procedures. Ensure all guest information is accurately entered and maintained in the Property Management System. Verify guest identification and registration details in accordance with hotel policies and applicable regulations. Process cash and credit card transactions accurately and maintain proper documentation. Ensure accurate posting of charges and payments to guest accounts. Monitor guest accounts and report discrepancies to the relevant supervisor. Maintain accurate records of room status, guest movements, and Front Office transactions. Coordinate with Housekeeping, Reservations, Engineering, and other departments to ensure smooth hotel operations. Follow all Front Office cash-handling and security procedures. Identify opportunities to enhance the guest experience and support guest loyalty. Apply Heartist values and contribute to creating memorable guest experiences. Complete all required Front Office reports, checklists, and documentation accurately. Maintain confidentiality of guest information and hotel business. Report maintenance issues, safety concerns, and operational irregularities immediately. Participate in departmental meetings, briefings, and training sessions. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or equivalent; a diploma or degree in Hospitality, Tourism, or a related field is an advantage. Previous experience in a hotel Front Desk/Receptionist role is preferred. Exceptional attention to detail with strong organizational and time management skills. Demonstrated ability to multitask and prioritize effectively in a fast-paced environment. Strong interpersonal skills with a friendly, empathetic, and collaborative approach Ability to remain calm, composed, and professional when handling multiple requests simultaneously. Reliable cash handling experience and accuracy with financial transactions. Professional appearance and presentation standards. Good command of English; additional languages are an advantage. Strong interpersonal and communication skills. Ability to work flexible shifts, including weekends and public holidays. Presentable, professional, and guest-oriented personality.</p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Reporting to the assistant director, engineering, responsibilities and essential job functions include but are not limited to the following:</p> <ul> <li>Consistently offers professional, engaging and friendly service.</li> <li>Communicate with engineering management and team leader in regards to possible improvements and increased efficiency.</li> <li>Carry out planned and unplanned maintenance programs for the various systems of accommodation.</li> <li>Coordinate and inform engineering management and team leader of any disruptions to service of any kind.</li> <li>Always utilize safe work practices, efficient methods, proper preventative maintenance and repair to equipment.</li> <li>Cleans and maintains areas of responsibility according to set standards and procedures.</li> <li>Ensure that all the assets of accommodation (housekeeping and engineering) are in proper state and not being misused.</li> <li>Maintain equipment in a proper state of cleanliness and repair.</li> <li>Attend daily briefings with supervisor and take on daily assigned tasks.</li> <li>Report lost and found articles to the housing manager or assistant accommodation manager immediately.</li> <li>Handle colleague complaints, reporting them to supervisor immediately.</li> <li>Record room status in allocated section accurately.</li> <li>Comply with hotel’s health, safety and hygiene policy.</li> <li>Adhere to personnel grooming and hygiene standards.</li> <li>Attend meetings and training sessions as required.</li> <li>Any additional duties assigned.</li> </ul> <h4>Qualifications</h4> <ul> <li>High school graduate, related technical or trades certification.</li> <li>At least 2 years’ experience as a service technician, preferably in the hospitality or hospital industry.</li> <li>Proficient in MV/LV repair and maintenance plus basic knowledge of one other building operations skill set.</li> <li>The ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.</li> <li>The ability to work independently with good interpersonal skills.</li> <li>A creative, practical and pro-active approach to problem solving.</li> <li>An energetic and dynamic personality.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Reporting to the assistant director, engineering, responsibilities and essential job functions include but are not limited to the following:</p> <ul> <li>Consistently offers professional, engaging and friendly service.</li> <li>Communicate with engineering management and team leader in regards to possible improvements and increased efficiency.</li> <li>Carry out planned and unplanned maintenance programs for the various systems of accommodation.</li> <li>Coordinate and inform engineering management and team leader of any disruptions to service of any kind.</li> <li>Always utilize safe work practices, efficient methods, proper preventative maintenance and repair to equipment.</li> <li>Cleans and maintains areas of responsibility according to set standards and procedures.</li> <li>Ensure that all the assets of accommodation (housekeeping and engineering) are in proper state and not being misused.</li> <li>Maintain equipment in a proper state of cleanliness and repair.</li> <li>Attend daily briefings with supervisor and take on daily assigned tasks.</li> <li>Report lost and found articles to the housing manager or assistant accommodation manager immediately.</li> <li>Handle colleague complaints, reporting them to supervisor immediately.</li> <li>Record room status in allocated section accurately.</li> <li>Comply with hotel’s health, safety and hygiene policy.</li> <li>Adhere to personnel grooming and hygiene standards.</li> <li>Attend meetings and training sessions as required.</li> <li>Any additional duties assigned.</li> </ul> <h4>Qualifications</h4> <ul> <li>High school graduate, related technical or trades certification.</li> <li>At least 2 years’ experience as a service technician, preferably in the hospitality or hospital industry.</li> <li>Proficient in MV/LV repair and maintenance plus basic knowledge of one other building operations skill set.</li> <li>The ability to use all general repair tools, read shop drawings and specifications, make rough estimates of required materials.</li> <li>The ability to work independently with good interpersonal skills.</li> <li>A creative, practical and pro-active approach to problem solving.</li> <li>An energetic and dynamic personality.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong>Responsibilities:</strong></p><br><p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p><br><ul><li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li><li>Maintains the highest standard of professionalism,&nbsp;ethics&nbsp;and attitude towards guests and colleagues.&nbsp;</li><li>Assist guests with check-in, check-out, and general hotel inquiries.</li><li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li><li>Coordinate with other hotel departments to ensure seamless guest experiences.</li><li>Conduct daily guest engagement activities and follow up on guest feedback.</li><li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li><li>Maintain accurate guest profiles and update relevant information in the hotel system.</li><li>Promote hotel facilities, services, and special offers to guests.</li><li>Monitor guest satisfaction levels and contribute to improving service quality.</li><li>&nbsp;&nbsp;Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling).</li><li>Support the Front Office team during peak operational periods when required.</li><li>Ensure compliance with hotel policies, procedures, and brand standards.</li><li>Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile,&nbsp;assisting&nbsp;as necessary to carry out the calls and compile the reports.&nbsp;</li><li>Meet the required daily quota for Guest courtesy calls as&nbsp;established&nbsp;by management.&nbsp;&nbsp;</li><li>Conducts show&nbsp;around of&nbsp;the hotel when requested.&nbsp;</li><li>Maintain a complete knowledge of:&nbsp;&nbsp;</li></ul><ul><li><ul><li>Hotels features/services, hours of operation.&nbsp;&nbsp;</li><li>Hotels&nbsp;restaurant and menu price range.</li><li>Hotels&nbsp;room types, numbers, names,&nbsp;amenities&nbsp;and location.&nbsp;</li><li>All the Repeat Guest/ Special Guest programs and packages.&nbsp;</li><li>All room rates, special&nbsp;packages&nbsp;and promotions.&nbsp;</li><li>Co-ordinates and&nbsp;assists&nbsp;with VIP arrival room allocations, meeting, escorting and in-room check-in&nbsp;of&nbsp;VIP guests.&nbsp;</li></ul></li></ul><ul><li>Follows Hotel’s telephone etiquette standards.</li><li>Enrollment of new loyalty members and updates certificate maintenance when applicable.</li><li>Drives Rate and RevPAR through up-selling room brand.</li><li>Follow departmental policies and procedures.</li><li>Follow all safety and sanitation policies.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><p><strong>Qualifications:</strong></p><br><ul><li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong guests service and problem-solving abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to work under pressure and handle multiple tasks effectively.</li><li>Strong organizational and time management skills.</li><li>Proficient in the English language (verbal &amp; written).</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>Knowledge of computerized Front Office systems required.</li><li>Must have the ability to handle cash effectively and accurately.</li></ul><br>Additional Information<br><br><p><strong>Physical Requirements:</strong></p><br><ul><li>Ability to stand and walk for extended periods.</li><li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li></ul> </div>

<p><h4>Position summary</h4> <p>Patrol all areas of the property; assist guests with room access. Monitor closed circuit televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all security/loss prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a loss prevention shift summary/daily activity report. Maintain confidentiality of all security/loss prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.</p> <p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Company description</h4> <p>Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotelu2019s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.</p> <h4>Job description</h4> <p>Reporting to the director, front office and assistant front office manager(s), responsibilities and essential job functions include but are not limited to the following:</p> <ul> <li>Consistently offer professional, friendly and engaging service.</li> <li>Greet, check in and settle guest accounts while ensuring all service standards are followed.</li> <li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.</li> <li>Handle guest requests, questions and concerns effectively and promptly.</li> <li>Promote a professional team environment.</li> <li>Follow department policies, procedures and service standards.</li> <li>Perform any and all other tasks assigned by management.</li> <li>Uphold the highest standard of internal and external customer service at all times.</li> <li>Assist with other responsibilities and duties in the absence of team members or other tasks assigned by the manager.</li> <li>Follow all policies and procedures ascertained by the hotel.</li> </ul> <h4>Qualifications</h4> <ul> <li>Proficient in the English language (verbal and written), second language is an asset.</li> <li>Previous experience and knowledge of property manager is an asset.</li> <li>Required knowledge of Windows Office Suite.</li> <li>Must be able to handle multiple tasks in a dynamic, fast-paced environment.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Able to stand for long periods, at least 8 hours per shift.</li> </ul> <h4>Additional information</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accoru2019s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<p><h4>Company description</h4> <p>Fairmont Amman offers travelers and residents of Amman luxury accommodations in 317 spacious guest rooms and suites, including Fairmont Gold, the hotelu2019s exclusive hotel within a hotel. With a modern, beautiful architectural design and stunning interiors, we make use of the finest wood and marble, and our rooms and hotel interiors combine classic luxury with contemporary design, all housed in spacious rooms of at least 42 square meters or more.</p> <h4>Job description</h4> <p>Reporting to the director, front office and assistant front office manager(s), responsibilities and essential job functions include but are not limited to the following:</p> <ul> <li>Consistently offer professional, friendly and engaging service.</li> <li>Greet, check in and settle guest accounts while ensuring all service standards are followed.</li> <li>Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.</li> <li>Handle guest requests, questions and concerns effectively and promptly.</li> <li>Promote a professional team environment.</li> <li>Follow department policies, procedures and service standards.</li> <li>Perform any and all other tasks assigned by management.</li> <li>Uphold the highest standard of internal and external customer service at all times.</li> <li>Assist with other responsibilities and duties in the absence of team members or other tasks assigned by the manager.</li> <li>Follow all policies and procedures ascertained by the hotel.</li> </ul> <h4>Qualifications</h4> <ul> <li>Proficient in the English language (verbal and written), second language is an asset.</li> <li>Previous experience and knowledge of property manager is an asset.</li> <li>Required knowledge of Windows Office Suite.</li> <li>Must be able to handle multiple tasks in a dynamic, fast-paced environment.</li> <li>Ability to focus attention on guest needs, remaining calm and courteous at all times.</li> <li>Strong interpersonal and problem-solving abilities.</li> <li>Able to stand for long periods, at least 8 hours per shift.</li> </ul> <h4>Additional information</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accoru2019s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></p><p></p>

<p>Type of contract : Service Contract Level : SC8 Hiring Unit : Culture Sector (CLT) Duty Station : Amman Work location : On site Duration of contract : 6 months Hiring open to : External candidates Application deadline (Midnight UTC 3 Time) : 23/08/2026 ORGANIZATIONAL CONTEXT The UNESCO Office in Jordan works closely with the national authorities to preserve and promote tangible and intangible cultural heritage in the country. It particularly works in close collaboration and partnership with the Ministry of Tourism and Antiquities, the Department of Antiquities, and the Ministry of Culture, as well as relevant national and local authorities, to ensure the sustainable conservation of the country s rich cultural heritage. Through the currently implemented projects, the office is promoting sustainable socio-economic development in local communities, focusing on investing in cultural heritage preservation, contributing to decent livelihoods and offering short-term employment opportunities while also paving the way for longer term investments in cultural heritage preservation and sustainable local tourism development in As-Salt and other location sites in Jordan . To support achieving the mentioned goals and to ensure the proper and timely finalization of the ongoing activities and projects at the culture unit in UNESCO Amman office, the office is recruiting an Associate Project Officer to assist in the regular follow-up and monitoring of ongoing rehabilitation and construction activities. MAIN TASKS AND SERVICES Under the general supervision of UNESCO Jordan Head of office and the direct supervision of the Culture Programme Specialist, and in coordination with the rest of the culture staff and the relevant Administrative and Financial staff. The Associate Project Officer's duties and responsibilities include, but are not restricted to: • Support in managing all project phases, including planning, execution, monitoring, and reporting. • Provide support to the implementation of rehabilitation and construction works currently implemented in different areas in Jordan, including coordination and site supervision. • Ensure regular follow up with UNESCO s contractors to update the BoQs tables and ensure quality interventions as per the provided technical specifications and drawings. • Contribute to the assessment and monitoring of the executed works, and the preparation of documents and reports related to the project. • Conduct regular field visits to the project locations as necessary and when requested, to provide comprehensive site supervision, follow-up and management to the ongoing works, ensuring adherence to design requirements, construction specifications, safety and quality. • Review contractors deliverables and reports, ensuring technical compliance with project specifications and signed contracts. • Anticipate difficulties and bottlenecks and address them proactively and in consultation with the supervisor. • Liaise with and facilitate information sharing amongst project partners, stakeholders and the local authorities, and maintain strong relationships with stakeholders, partners, and donors. • Participate in technical meeting, and stakeholder meetings when and as needed, and draft minutes of meeting, official correspondence, and any other official documents in English, and maintain a record of documentation for the project. • Support in administrative tasks as needed and ensure proper project management where and when requested, including reviewing budget records and invoices. • Perform any other activities and tasks requested by the supervisor. EXPECTED RESULTS • Expected Results and Deliverables • Management of works, monitoring and evaluation of the implemented activities. • Control over of quality, time schedule and project deliverables from consultants and contractors. • Coordination with consultants, contractors, partners and relevant stakeholders • Delivering progress reports within the project implementation phase • Regular communication with Programme Specialist and UNESCO team DURATION OF THE CONTRACT 6-months contract (with a 3-months probation), extension of the appointment is subject to satisfactory performance and extension of the validity of the project and/or availability of the project fund. COMPETENCIES - Core (C) &amp; Managerial (M) • Communication (C) • Accountability (C) • Innovation (C) • Knowlegde sharing and continuous improvement (C) • Planning and organizing (C) • Results focus (C) • Teamwork (C) For detailed information, please consult the UNESCO Competency Framework . REQUIRED QUALIFICATIONS EDUCATION • Bachelor s degree in the field of architecture, civil or structural engineering, or a related field. WORK EXPERIENCE • Minimum 5 years of experience in architecture, architectural conservation, structural engineering, cultural heritage rehabilitation or related fields. SKILLS AND COMPETENCIES Functional/Technical Competencies • Good (oral and written) communication skills, including the ability to draft and produce a variety of written material in a clear and concise manner. • Ability to analyze and collect, summarize, and analyze information from various sources. • Ability to read and interpret rehabilitation and construction drawings, plans, and specifications. • Broad knowledge of historical and traditional building materials and constructional methods used in the Middle East context and an ability to obtain quickly and up-to-date understanding and appreciation of specialist techniques and best practice methods for maintaining, conserving and repairing historic structures, including the correct and effective use of materials and products. • knowledge in project delivery, results-based and budget management, project management, monitoring and supervision tools. • Integrity, reliability and sense of commitment in the execution of duties.&nbsp;</p><p><strong>Desired Candidate Profile</strong></p><p>EDUCATION • Bachelor s degree in the field of architecture, civil or structural engineering, or a related field. WORK EXPERIENCE • Minimum 5 years of experience in architecture, architectural conservation, structural engineering, cultural heritage rehabilitation or related fields. SKILLS AND COMPETENCIES Functional/Technical Competencies • Good (oral and written) communication skills, including the ability to draft and produce a variety of written material in a clear and concise manner. • Ability to analyze and collect, summarize, and analyze information from various sources. • Ability to read and interpret rehabilitation and construction drawings, plans, and specifications. • Broad knowledge of historical and traditional building materials and constructional methods used in the Middle East context and an ability to obtain quickly and up-to-date understanding and appreciation of specialist techniques and best practice methods for maintaining, conserving and repairing historic structures, including the correct and effective use of materials and products. • knowledge in project delivery, results-based and budget management, project management, monitoring and supervision tools. • Integrity, reliability and sense of commitment in the execution of duties. • Excellent coordination, organizational and prioritization skills, and ability to manage multiple and simultaneous tasks and heavy workloads, and to deliver results within a specified timetable, paying close attention to detail and quality of work. • Ability to work effectively in a team and to maintain effective working relationships in a multicultural environment. • Understanding of local cultures and sensitivities, particularly in diverse environments. • Good IT skills including good knowledge of standard office software. LANGUAGES • Excellent knowledge of English (written/spoken/reading/comprehension) is mandatory. • Excellent knowledge of Arabic (written/spoken/reading/comprehension) is mandatory. DESIRABLE QUALIFICATIONS WORK EXPERIENCE • Previous experience working with UN agency or international non-governmental organization, preferably in the field of Cultural Heritage, is an added value. • Previous experience with UNESCO or demonstrated understanding of UNESCO s work is an added value • Site supervision experience is an added value.</p>

<p><h4>Company description</h4> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p><strong>Why work for Accor?</strong><br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <h4>Key deliverables and responsibilities</h4> <h4>Planning & organizing:</h4> <ul> <li>Promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li> <li>Generally promote and ensure good inter-departmental relations.</li> <li>Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.</li> <li>Demonstrate pride in the workplace and personal appearance at all times when representing the hotel, thus identifying a high level of commitment.</li> <li>Assist the Assistant Manager / Restaurant Manager in any task outlined or detailed by him/her.</li> <li>Take time to get to know the guests and be committed to service excellence.</li> <li>Provide service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction.</li> </ul> <h4>Operations:</h4> <ul> <li>Monitor duty schedules for the respective team.</li> <li>Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.</li> <li>Ensure that under no circumstances the entrance door is left unattended.</li> <li>Contribute to meeting and maximizing the monthly revenue budget for the respective outlet.</li> <li>Work in close cooperation with the kitchen and stewarding as well as the restaurant cashiers to ensure a smooth running operation.</li> <li>Conduct or attend regular training sessions with the assigned team in line with the departmental SOPs, i.e. guest care, product knowledge, grooming standards, upselling, etc.</li> <li>Report any equipment failures or problems to the maintenance department.</li> <li>Pass any maintenance requests to the maintenance department.</li> <li>Participate in any training or development schemes as recommended by senior management.</li> <li>Ensure the proper appearance (condition of uniforms) and grooming of assigned staff.</li> <li>Handle the welcome of arriving guests and their seating through the hostess, taking over if she is not available.</li> <li>Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being.</li> <li>Familiarize yourself with all menus, promotions and other relevant issues concerning the outlet (product knowledge).</li> <li>Contribute to the upkeep of the outlet’s database of regular guests.</li> <li>Report cleanliness and maintenance issues to the immediate supervisor or the departments concerned.</li> <li>Resolve guests’ complaints directly or consult with immediate supervisor.</li> <li>Perform all mise en place work according to whole day service requirements.</li> <li>Prepare all store requisitions for signature (operating material, food products and beverages) and ensure the accurate delivery of goods.</li> <li>Attend regular departmental meetings and conduct briefings on behalf of others, contributing to open communication within the assigned team.</li> <li>Be familiar with the outlet’s menu and promotional activities.</li> <li>Be familiar with the company’s internal policies and safety procedures.</li> <li>Carry out other related assignments or tasks entrusted by the Food & Beverage department from time to time.</li> <li>Have a complete understanding of and adhere to Mövenpick Hotels & Resorts policy relating to fire, hygiene, health and safety.</li> <li>Be familiar with all related company documentation, especially the relevant Operational Standards Manual for the department.</li> <li>Carry out any other reasonable duties and responsibilities as assigned.</li> </ul> <h4>Administration:</h4> <ul> <li>Assist the outlet manager with the following reports:</li> <li>Overtime and extra hours consumed monthly.</li> <li>Daily log book.</li> <li>Time schedule weekly.</li> <li>Vacation schedules yearly.</li> <li>Buffet name tags and menu printing.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p> <p><strong>Why work for Accor?</strong><br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <h4>Key deliverables and responsibilities</h4> <h4>Planning & organizing:</h4> <ul> <li>Promote efficiency, confidence, courtesy and an extremely high standard of social skills.</li> <li>Generally promote and ensure good inter-departmental relations.</li> <li>Display a pleasant manner and positive attitude at all times and promote a good company image to guests and colleagues.</li> <li>Demonstrate pride in the workplace and personal appearance at all times when representing the hotel, thus identifying a high level of commitment.</li> <li>Assist the Assistant Manager / Restaurant Manager in any task outlined or detailed by him/her.</li> <li>Take time to get to know the guests and be committed to service excellence.</li> <li>Provide service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction.</li> </ul> <h4>Operations:</h4> <ul> <li>Monitor duty schedules for the respective team.</li> <li>Work towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.</li> <li>Ensure that under no circumstances the entrance door is left unattended.</li> <li>Contribute to meeting and maximizing the monthly revenue budget for the respective outlet.</li> <li>Work in close cooperation with the kitchen and stewarding as well as the restaurant cashiers to ensure a smooth running operation.</li> <li>Conduct or attend regular training sessions with the assigned team in line with the departmental SOPs, i.e. guest care, product knowledge, grooming standards, upselling, etc.</li> <li>Report any equipment failures or problems to the maintenance department.</li> <li>Pass any maintenance requests to the maintenance department.</li> <li>Participate in any training or development schemes as recommended by senior management.</li> <li>Ensure the proper appearance (condition of uniforms) and grooming of assigned staff.</li> <li>Handle the welcome of arriving guests and their seating through the hostess, taking over if she is not available.</li> <li>Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being.</li> <li>Familiarize yourself with all menus, promotions and other relevant issues concerning the outlet (product knowledge).</li> <li>Contribute to the upkeep of the outlet’s database of regular guests.</li> <li>Report cleanliness and maintenance issues to the immediate supervisor or the departments concerned.</li> <li>Resolve guests’ complaints directly or consult with immediate supervisor.</li> <li>Perform all mise en place work according to whole day service requirements.</li> <li>Prepare all store requisitions for signature (operating material, food products and beverages) and ensure the accurate delivery of goods.</li> <li>Attend regular departmental meetings and conduct briefings on behalf of others, contributing to open communication within the assigned team.</li> <li>Be familiar with the outlet’s menu and promotional activities.</li> <li>Be familiar with the company’s internal policies and safety procedures.</li> <li>Carry out other related assignments or tasks entrusted by the Food & Beverage department from time to time.</li> <li>Have a complete understanding of and adhere to Mövenpick Hotels & Resorts policy relating to fire, hygiene, health and safety.</li> <li>Be familiar with all related company documentation, especially the relevant Operational Standards Manual for the department.</li> <li>Carry out any other reasonable duties and responsibilities as assigned.</li> </ul> <h4>Administration:</h4> <ul> <li>Assist the outlet manager with the following reports:</li> <li>Overtime and extra hours consumed monthly.</li> <li>Daily log book.</li> <li>Time schedule weekly.</li> <li>Vacation schedules yearly.</li> <li>Buffet name tags and menu printing.</li> </ul></p><p></p>

<p ><span >About Mercy Corps</span></p> <p ><span >Mercy Corps is a leading global organization powered by the belief that a better world is possible. </span></p> <p ><span >In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.</span></p> <p >&nbsp;</p> <p ><span >The Program / Department / Team (Program / Department Summary)</span></p> <p ><span >Informal Livelihoods Advancement Activity (Iqlaa)</span><span >, funded by the United States Government, is a program that started in May 2022 and aims to support Jordan's HBBs and MSEs to grow, transform, and become resilient to future challenges. Iqlaa’s approach explores new ways of doing business and improving access to finance, markets, and services. It focuses on four sectors: agriculture, tourism and hospitality, manufacturing, and services, with a special focus on technology development and implementation. The program encourages and supports the participation of all MSE-owner segments.</span></p> <p ><span >Through research and adaptive collaborative learning, Iqlaa has identified opportunities, incentives, and market constraints that facilitate or restrict formalization and growth. Based on the findings, Iqlaa implements best practices in enterprise strengthening and MSE-focused financial sector development within a market systems development (MSD) framework. Iqlaa also leverages innovative behavioral change methodologies to facilitate long-term, sustainable changes in the MSEs ecosystem in Jordan.</span></p> <p >&nbsp;</p> <p ><span >The Position (General Position Summary)</span></p> <p ><span >The MEL and Reporting Intern will provide support to the Program Quality and Learning (PQL) team in monitoring, evaluation, learning, reporting, research, and knowledge management activities across the Iqlaa Activity. The intern will contribute to the collection, organization, analysis, visualization, interpretation, and reporting of program data and evidence to support learning, accountability, adaptive management, and evidence-based decision-making.</span></p> <p ><span >The position offers hands-on exposure to both quantitative and qualitative monitoring, evaluation, and learning approaches within a large-scale economic development and private sector development program. The intern will support various stages of the evidence generation cycle, including data collection, data quality assurance, data analysis, report writing, development of visual and knowledge products, synthesis of findings, and intervention-level monitoring and evaluation activities.</span></p> <p ><span >This internship provides a valuable opportunity to gain practical experience in monitoring, evaluation, learning, reporting, research, data visualization, and program performance management. Through close collaboration with the PQL team, the intern will strengthen analytical, communication, research, reporting, facilitation, and problem-solving skills while contributing to organizational learning and evidence-based programming.</span></p> <p >&nbsp;</p> <p ><span >Essential Responsibilities </span></p> <p ><span >● Support the implementation of monitoring, evaluation, learning, and reporting activities across the Iqlaa Activity.</span></p> <p ><span >● Assist in the preparation, review, and quality assurance of monitoring and evaluation data collected from interventions, partners, and stakeholders.</span></p> <p ><span >● Support qualitative and quantitative data collection activities, including surveys, interviews, focus group discussions, observations, and other learning exercises.</span></p> <p ><span >● Support intervention-level monitoring, assessment, and evaluation activities, including data collection, analysis, and documentation of findings.</span></p> <p ><span >● Assist in preparing analytical reports, learning briefs, success stories, case studies, presentations, and other knowledge products.</span></p> <p ><span >● Support data analysis and visualization activities through the development of charts, graphs, dashboards, infographics, and other visual reporting products.</span></p> <p ><span >● Support the preparation of periodic reports, presentations, and learning materials.</span></p> <p ><span >● Assist in documenting lessons learned, emerging findings, best practices, and program achievements.</span></p> <p ><span >● Assist in maintaining organized records of monitoring, evaluation, and reporting documentation.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >REGIONAL SYSTEMS AND SUPPORT FUNCTIONS</span></p> <p ><span >● Ensure that effective systems are in place in all country offices for the adequate management of human resources, financial and operational field support functions.</span></p> <p ><span >● Review and support country team adherence to Mercy Corps and donor policies and procedures.</span></p> <p ><span >● Capture and disseminate best practices on operations, finance and HR systems across country teams to ensure highest quality and standards.</span></p> <p ><span >● Provide dedicated support to country teams in the event of an emergency or startup of a complex program that requires additional resources. </span></p> <p ><span >● Collaborate with country finance leads in producing bi-annual master budgets.</span></p> <p >&nbsp;</p> <p ><span >Supervisory Responsibility</span></p> <p ><span >N/A</span></p> <p >&nbsp;</p> <p ><span >Accountability </span></p> <p ><span >Reports Directly To:</span><span > The MEL and IM Manager or PQL Director.</span></p> <p ><span >Works Directly With:</span><span > Monitoring, Evaluation, Learning, and information management team, intervention managers and partners focal points.</span></p> <p >&nbsp;</p> <p ><span >Accountability to Participants and Stakeholders</span></p> <p ><span >Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.</span></p> <p >&nbsp;</p> <p ><span >Minimum Qualification &amp; Transferable Skills </span></p> <p ><span >● A degree or pursuing a degree in a relevant field such as Statistics, Economics, Business Administration, Development Studies, Social Sciences, Data Science, Computer Science, Industrial Engineering, Public Administration, or a related field. </span></p> <p ><span >● Strong interest in monitoring, evaluation, learning, research, reporting, or data analysis.</span></p> <p ><span >● Demonstrated analytical and problem-solving skills. </span></p> <p ><span >● Fluency written and verbal communication skills in English and Arabic.</span></p> <p ><span >● Strong written and verbal communication skills to effectively convey data insights and present findings to diverse audiences. </span></p> <p ><span >● Proficiency in Microsoft Excel, Word, and PowerPoint and any other relevant tools to the scope of work.</span></p> <p ><span >● Strong attention to detail and commitment to data quality.</span></p> <p ><span >● Willingness to travel within Jordan if required for field-based activities.</span></p> <p ><span >● Familiarity with data cleaning, data transformation, and data validation techniques.</span></p> <p >&nbsp;</p> <p ><span >Success Factors </span></p> <p ><span >The successful MEL and Reporting Intern demonstrates initiative, accountability, attention to detail, and a strong commitment to producing accurate and reliable work. They are curious, adaptable, and motivated to learn new concepts, tools, and methodologies related to monitoring, evaluation, learning, reporting, and research. The intern collaborates effectively with colleagues, communicates clearly and professionally, and responds positively to guidance and feedback. They demonstrate sound organizational skills, the ability to prioritize tasks, and a willingness to take ownership of assigned responsibilities. As the internship progresses, the intern is expected to show increasing independence, analytical capability, and confidence in supporting evidence generation, learning processes, data quality, reporting, and knowledge management activities.</span></p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >Living Conditions / Environmental Conditions</span></p> <p ><span >The position is based in Amman, Jordan and it requires up to 30% travel to Jordanian’s governorates to support implementing the program activities.</span></p> <p ><span >Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all locations.</span></p> <p >&nbsp;</p> <p ><span >Ongoing Learning</span></p> <p ><span >In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development</span></p> <p >&nbsp;</p> <p ><span >Team Efficiency and Effectiveness </span></p> <p ><span >Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.</span></p> <p ><span >We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.</span></p> <p >&nbsp;</p> <p ><span >Equal Employment Opportunity</span></p> <p ><span >Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. </span></p> <p ><span >We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.</span></p> <p >&nbsp;</p> <p ><span >Safeguarding &amp; Ethics</span></p> <p ><span >Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.</span></p> <p ><span >As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).</span></p> <p class="ql-align-right" >&nbsp;</p> <p class="ql-align-right" ><span >الصون و الأخلاق </span></p> <p class="ql-align-right" ><span >ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.</span></p> <p class="ql-align-right" ><span >كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور integrityhotline@mercycorps.org.</span></p> <p class="ql-align-right" >&nbsp;</p> <p >&nbsp;</p> <p >&nbsp;</p> <p ><span >RECRUITMENT SCAMS &amp; FRAUD WARNING</span></p> <p ><span >Mercy Corps has become aware of scams involving false job offers. Please be advised </span></p> <p ><span >Recruiters will never ask for a fee during any stage of the recruitment process.</span></p> <p ><span >All active jobs are advertised directly on Akhtaboot.</span></p> <p ><span >Official Mercy Corps emails will always arrive from a @mercycorps.org email address.</span></p> <p ><span >Please report any suspicious communications to ((integrityhotline@mercycorps.org))</span></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p> <h4>Key responsibilities</h4> <strong>Guest experience</strong><br> <li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li> <li>Ensure a smooth and personalized arrival, stay, and departure experience.</li> <li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li> <li>Anticipate guest needs and provide proactive service to exceed expectations.</li> <li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li> <strong>Guest services</strong><br> <li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li> <li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li> <li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li> <li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li> <strong>Guest satisfaction</strong><br> <li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li> <li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li> <li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li> <li>Promote positive guest engagement and encourage guest loyalty.</li> <strong>Operational responsibilities</strong><br> <li>Review daily arrivals, departures, in-house guests, and VIP reports.</li> <li>Prepare welcome letters, amenities, and guest profiles before arrival.</li> <li>Ensure all guest information is handled confidentially in accordance with company policies.</li> <li>Maintain accurate records of guest interactions and follow-up actions.</li> <li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li> <li>Assist with Front Office operations whenever required.</li> <strong>Health, safety & security</strong><br> <li>Comply with all hotel health, safety, hygiene, and security procedures.</li> <li>Report maintenance issues, hazards, and guest safety concerns immediately.</li> <li>Participate in emergency procedures and fire evacuation drills.</li> <strong>Sustainability</strong><br> <li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li> <li>Encourage responsible use of hotel resources including water, energy, and paper.</li> <li>Minimize waste and support recycling initiatives within the department.</li> <li>Participate in environmental awareness programs and sustainability activities.</li> <li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li> <h4>Qualifications</h4> <li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li> <li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li> <li>Experience with Opera PMS or Opera Cloud is an advantage.</li> <li>Excellent communication and interpersonal skills.</li> <li>Fluent in English; additional languages are highly desirable.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li> <h4>Competencies</h4> <li>Guest passion</li> <li>Excellent communication skills</li> <li>Emotional intelligence</li> <li>Attention to detail</li> <li>Teamwork & collaboration</li> <li>Problem solving</li> <li>Time management</li> <li>Professional grooming & presentation</li> <li>Multitasking ability</li> <li>Cultural awareness</li> <li>Adaptability</li> <li>Integrity & confidentiality</li> <h4>Physical requirements</h4> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift light luggage or guest amenities when required.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> <h4>Key performance indicators (KPIs)</h4> <li>Guest Satisfaction Score (GSS)</li> <li>TrustYou / Medallia performance</li> <li>Guest complaint resolution time</li> <li>ALL member recognition compliance</li> <li>VIP arrival readiness</li> <li>Guest feedback & online reviews</li> <li>Upselling & cross-selling performance</li> <li>Compliance with brand standards and SOPs</li> <li>Attendance and grooming compliance</li> <li>Sustainability compliance</li> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Position purpose</h4> <p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p> <h4>Key responsibilities</h4> <strong>Guest experience</strong><br> <li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li> <li>Ensure a smooth and personalized arrival, stay, and departure experience.</li> <li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li> <li>Anticipate guest needs and provide proactive service to exceed expectations.</li> <li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li> <strong>Guest services</strong><br> <li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li> <li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li> <li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li> <li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li> <strong>Guest satisfaction</strong><br> <li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li> <li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li> <li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li> <li>Promote positive guest engagement and encourage guest loyalty.</li> <strong>Operational responsibilities</strong><br> <li>Review daily arrivals, departures, in-house guests, and VIP reports.</li> <li>Prepare welcome letters, amenities, and guest profiles before arrival.</li> <li>Ensure all guest information is handled confidentially in accordance with company policies.</li> <li>Maintain accurate records of guest interactions and follow-up actions.</li> <li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li> <li>Assist with Front Office operations whenever required.</li> <strong>Health, safety & security</strong><br> <li>Comply with all hotel health, safety, hygiene, and security procedures.</li> <li>Report maintenance issues, hazards, and guest safety concerns immediately.</li> <li>Participate in emergency procedures and fire evacuation drills.</li> <strong>Sustainability</strong><br> <li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li> <li>Encourage responsible use of hotel resources including water, energy, and paper.</li> <li>Minimize waste and support recycling initiatives within the department.</li> <li>Participate in environmental awareness programs and sustainability activities.</li> <li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li> <h4>Qualifications</h4> <li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li> <li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li> <li>Experience with Opera PMS or Opera Cloud is an advantage.</li> <li>Excellent communication and interpersonal skills.</li> <li>Fluent in English; additional languages are highly desirable.</li> <li>Strong problem-solving and conflict-resolution abilities.</li> <li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li> <h4>Competencies</h4> <li>Guest passion</li> <li>Excellent communication skills</li> <li>Emotional intelligence</li> <li>Attention to detail</li> <li>Teamwork & collaboration</li> <li>Problem solving</li> <li>Time management</li> <li>Professional grooming & presentation</li> <li>Multitasking ability</li> <li>Cultural awareness</li> <li>Adaptability</li> <li>Integrity & confidentiality</li> <h4>Physical requirements</h4> <li>Ability to stand and walk for extended periods.</li> <li>Ability to lift light luggage or guest amenities when required.</li> <li>Flexibility to work rotating shifts, weekends, and public holidays.</li> <h4>Key performance indicators (KPIs)</h4> <li>Guest Satisfaction Score (GSS)</li> <li>TrustYou / Medallia performance</li> <li>Guest complaint resolution time</li> <li>ALL member recognition compliance</li> <li>VIP arrival readiness</li> <li>Guest feedback & online reviews</li> <li>Upselling & cross-selling performance</li> <li>Compliance with brand standards and SOPs</li> <li>Attendance and grooming compliance</li> <li>Sustainability compliance</li> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Position summary</h4> <p>Prepare ingredients for cooking, including portioning, chopping, and storing food. Pull food from freezer storage to thaw in the refrigerator. Weigh, measure, and mix ingredients according to recipes or personal judgment. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Monitor food quality while preparing food. Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Use kitchen tools safely and appropriately. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Notify manager if a product does not meet specifications. Communicate any assistance needed during busy periods.</p> <p>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualification</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: At least 1 year of related work experience.</li> <li>Supervisory experience: No supervisory experience.</li> <li>License or certification: None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Prepare ingredients for cooking, including portioning, chopping, and storing food. Pull food from freezer storage to thaw in the refrigerator. Weigh, measure, and mix ingredients according to recipes or personal judgment. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Monitor food quality while preparing food. Test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. Ensure proper portion, arrangement, and food garnish to be served. Serve food in proper portions onto proper receptacle. Use kitchen tools safely and appropriately. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food. Notify manager if a product does not meet specifications. Communicate any assistance needed during busy periods.</p> <p>Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language. Support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p> <h4>Preferred qualification</h4> <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related work experience: At least 1 year of related work experience.</li> <li>Supervisory experience: No supervisory experience.</li> <li>License or certification: None.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>