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<p><h4>Description</h4>
<p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li>
<li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li>
<li>Support workstation setup, system configuration, and software deployment tasks.</li>
<li>Accurately record all incidents, service requests, solutions, and procedures.</li>
<li>Keep knowledge base articles updated to enhance end-user efficiency.</li>
<li>Work closely with other IT teams to escalate and track complex technical issues.</li>
<li>Uphold excellent customer service, professionalism, and clear communication at all times.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li>
<li>2 to 5 years of experience in helpdesk or technical support positions.</li>
<li>In-depth understanding of Windows and Linux operating systems.</li>
<li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li>
<li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li>
<li>Strong problem-solving abilities along with excellent communication skills.</li>
<li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li>
<li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li>
<li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Bonus</li>
<li>Medical insurance</li>
</ul></p><p></p>
<p><h4>About Open.cx<\/h4>\n<p>Open.cx is a Y Combinator-backed AI customer support platform trusted by enterprises such as Mollie, TicketSwap, and MoneyGram. We're a small, high-output team building AI that actually works \u2014 and we move fast. LinkedIn is a core growth channel for us, and our content lands in front of CEOs, founders, and C-level operators every day. We need a video editor who can match our energy and make that content impossible to scroll past.<\/p>\n<h4>The role<\/h4>\n<p>We're not hiring someone to make \"polished corporate videos.\" We're hiring a video editor \u2014 someone who lives and breathes kinetic, short-form storytelling, with the production polish of a top-tier tech reviewer. Your job: make our LinkedIn videos so compelling that stopping the scroll feels involuntary to a busy CEO halfway through their morning.<\/p>\n<p>You'll own the full editing pipeline, from raw talking-head footage to a punchy, high-retention LinkedIn video ready to post.<\/p>\n<h4>What you'll do<\/h4>\n<p><strong>Retention-first storytelling:<\/strong><\/p>\n<ul>\n<li>Nail the first 3 seconds of every video like your job depends on it (because it does)<\/li>\n<li>Edit talking-head LinkedIn videos in a fast, word-by-word caption style synced to every syllable<\/li>\n<li>Build zoom punches, text pops, glitch transitions, and motion blur sequences that feel native to short-form<\/li>\n<li>Land frame-perfect cuts timed to speech rhythm, breath pauses, and musical beats \u2014 nothing cuts by accident<\/li>\n<\/ul>\n<p><strong>Cinematic polish:<\/strong><\/p>\n<ul>\n<li>Execute cinematic color grading with custom LUTs, matched skin tones, and a consistent look across every clip<\/li>\n<li>Deliver pristine audio: noise reduction, EQ, de-essing, compression, and music ducking that lets speech breathe<\/li>\n<li>Mix sound design directly into the audio bed \u2014 wooshes, pops, clicks, and risers timed to the frame<\/li>\n<li>Stabilize, reframe, and clean every shot \u2014 no shaky footage, no off-axis horizons, no sloppy keyframes<\/li>\n<\/ul>\n<p><strong>Brand and visual system:<\/strong><\/p>\n<ul>\n<li>Design floating lower thirds, name tags, and call-to-action end cards that feel brand-native, not template-y<\/li>\n<li>Cut subjects from backgrounds and create the \"floating\" professional look<\/li>\n<li>Produce and integrate B-roll that serves the narrative \u2014 stock, screen recordings, product shots, match cuts<\/li>\n<li>Maintain a tight 3-color palette and matching type system across every video with pixel-perfect consistency<\/li>\n<\/ul>\n<p><strong>Ownership and throughput:<\/strong><\/p>\n<ul>\n<li>Build reusable motion graphic templates so output scales without sacrificing polish<\/li>\n<li>Review every frame like it's going on a billboard: obsess over details most viewers won't consciously notice but will feel<\/li>\n<li>Deliver 2 to 4 polished videos per week, consistently and on deadline, without quality drift<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<p>We use a \"Show, Don't Tell\" process. No resume gets hired on its own.<\/p>\n<p><strong>Step 1 \u2014 Application:<\/strong> Submit your portfolio plus a 90-second video of yourself explaining why you're the right editor for an AI startup targeting enterprise decision-makers. Candidates who skip the video will not be reviewed.<\/p>\n<p><strong>Step 2 \u2014 Paid sample project:<\/strong> Top 3 to 5 candidates receive a short raw clip and get paid to edit it in our style. This is the real interview.<\/p>\n<p><strong>Step 3 \u2014 Culture chat:<\/strong> A 30-minute call with the team. We want to know if you take ownership, not just instructions.<\/p>\n<p><strong>Step 4 \u2014 Paid trial:<\/strong> We start with a 1-month paid trial. If it clicks for both sides, we make it official.<\/p>\n<h4>Requirements<\/h4>\n<p><strong>You are the right person if:<\/strong><\/p>\n<ul>\n<li>Your portfolio is fast-paced and caption-driven \u2014 not slow corporate reels<\/li>\n<li>You obsess over the first 3 seconds of every video<\/li>\n<li>You know sound design is 50% of the edit<\/li>\n<li>You're proactive \u2014 you don't wait to be told what looks good<\/li>\n<\/ul>\n<p><strong>Tools we expect you to know:<\/strong><\/p>\n<ul>\n<li>Premiere Pro or DaVinci Resolve<\/li>\n<li>After Effects or CapCut (motion graphics)<\/li>\n<li>Photoshop or Remove.bg (background cutouts)<\/li>\n<li>Frame.io or similar (review and delivery)<\/li>\n<\/ul><\/p><p><\/p>
<p><h4>About Open.cx<\/h4>\n<p>Open.cx is a Y Combinator-backed AI customer support platform trusted by enterprises such as Mollie, TicketSwap, and MoneyGram. We're a small, high-output team building AI that actually works \u2014 and we move fast. LinkedIn is a core growth channel for us, and our content lands in front of CEOs, founders, and C-level operators every day. We need a video editor who can match our energy and make that content impossible to scroll past.<\/p>\n<h4>The role<\/h4>\n<p>We're not hiring someone to make \"polished corporate videos.\" We're hiring a video editor \u2014 someone who lives and breathes kinetic, short-form storytelling, with the production polish of a top-tier tech reviewer. Your job: make our LinkedIn videos so compelling that stopping the scroll feels involuntary to a busy CEO halfway through their morning.<\/p>\n<p>You'll own the full editing pipeline, from raw talking-head footage to a punchy, high-retention LinkedIn video ready to post.<\/p>\n<h4>What you'll do<\/h4>\n<p><strong>Retention-first storytelling:<\/strong><\/p>\n<ul>\n<li>Nail the first 3 seconds of every video like your job depends on it (because it does)<\/li>\n<li>Edit talking-head LinkedIn videos in a fast, word-by-word caption style synced to every syllable<\/li>\n<li>Build zoom punches, text pops, glitch transitions, and motion blur sequences that feel native to short-form<\/li>\n<li>Land frame-perfect cuts timed to speech rhythm, breath pauses, and musical beats \u2014 nothing cuts by accident<\/li>\n<\/ul>\n<p><strong>Cinematic polish:<\/strong><\/p>\n<ul>\n<li>Execute cinematic color grading with custom LUTs, matched skin tones, and a consistent look across every clip<\/li>\n<li>Deliver pristine audio: noise reduction, EQ, de-essing, compression, and music ducking that lets speech breathe<\/li>\n<li>Mix sound design directly into the audio bed \u2014 wooshes, pops, clicks, and risers timed to the frame<\/li>\n<li>Stabilize, reframe, and clean every shot \u2014 no shaky footage, no off-axis horizons, no sloppy keyframes<\/li>\n<\/ul>\n<p><strong>Brand and visual system:<\/strong><\/p>\n<ul>\n<li>Design floating lower thirds, name tags, and call-to-action end cards that feel brand-native, not template-y<\/li>\n<li>Cut subjects from backgrounds and create the \"floating\" professional look<\/li>\n<li>Produce and integrate B-roll that serves the narrative \u2014 stock, screen recordings, product shots, match cuts<\/li>\n<li>Maintain a tight 3-color palette and matching type system across every video with pixel-perfect consistency<\/li>\n<\/ul>\n<p><strong>Ownership and throughput:<\/strong><\/p>\n<ul>\n<li>Build reusable motion graphic templates so output scales without sacrificing polish<\/li>\n<li>Review every frame like it's going on a billboard: obsess over details most viewers won't consciously notice but will feel<\/li>\n<li>Deliver 2 to 4 polished videos per week, consistently and on deadline, without quality drift<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<p>We use a \"Show, Don't Tell\" process. No resume gets hired on its own.<\/p>\n<p><strong>Step 1 \u2014 Application:<\/strong> Submit your portfolio plus a 90-second video of yourself explaining why you're the right editor for an AI startup targeting enterprise decision-makers. Candidates who skip the video will not be reviewed.<\/p>\n<p><strong>Step 2 \u2014 Paid sample project:<\/strong> Top 3 to 5 candidates receive a short raw clip and get paid to edit it in our style. This is the real interview.<\/p>\n<p><strong>Step 3 \u2014 Culture chat:<\/strong> A 30-minute call with the team. We want to know if you take ownership, not just instructions.<\/p>\n<p><strong>Step 4 \u2014 Paid trial:<\/strong> We start with a 1-month paid trial. If it clicks for both sides, we make it official.<\/p>\n<h4>Requirements<\/h4>\n<p><strong>You are the right person if:<\/strong><\/p>\n<ul>\n<li>Your portfolio is fast-paced and caption-driven \u2014 not slow corporate reels<\/li>\n<li>You obsess over the first 3 seconds of every video<\/li>\n<li>You know sound design is 50% of the edit<\/li>\n<li>You're proactive \u2014 you don't wait to be told what looks good<\/li>\n<\/ul>\n<p><strong>Tools we expect you to know:<\/strong><\/p>\n<ul>\n<li>Premiere Pro or DaVinci Resolve<\/li>\n<li>After Effects or CapCut (motion graphics)<\/li>\n<li>Photoshop or Remove.bg (background cutouts)<\/li>\n<li>Frame.io or similar (review and delivery)<\/li>\n<\/ul><\/p><p><\/p>
<p><h4>About Open.cx<\/h4>\n<p>Open.cx is a Y Combinator-backed AI customer support platform trusted by enterprises such as Mollie, TicketSwap, and MoneyGram. We're a small, high-output team building AI that actually works \u2014 and we move fast. LinkedIn is a core growth channel for us, and our content lands in front of CEOs, founders, and C-level operators every day. We need a video editor who can match our energy and make that content impossible to scroll past.<\/p>\n<h4>The role<\/h4>\n<p>We're not hiring someone to make \"polished corporate videos.\" We're hiring a video editor \u2014 someone who lives and breathes kinetic, short-form storytelling, with the production polish of a top-tier tech reviewer. Your job: make our LinkedIn videos so compelling that stopping the scroll feels involuntary to a busy CEO halfway through their morning.<\/p>\n<p>You'll own the full editing pipeline, from raw talking-head footage to a punchy, high-retention LinkedIn video ready to post.<\/p>\n<h4>What you'll do<\/h4>\n<p><strong>Retention-first storytelling:<\/strong><\/p>\n<ul>\n<li>Nail the first 3 seconds of every video like your job depends on it (because it does)<\/li>\n<li>Edit talking-head LinkedIn videos in a fast, word-by-word caption style synced to every syllable<\/li>\n<li>Build zoom punches, text pops, glitch transitions, and motion blur sequences that feel native to short-form<\/li>\n<li>Land frame-perfect cuts timed to speech rhythm, breath pauses, and musical beats \u2014 nothing cuts by accident<\/li>\n<\/ul>\n<p><strong>Cinematic polish:<\/strong><\/p>\n<ul>\n<li>Execute cinematic color grading with custom LUTs, matched skin tones, and a consistent look across every clip<\/li>\n<li>Deliver pristine audio: noise reduction, EQ, de-essing, compression, and music ducking that lets speech breathe<\/li>\n<li>Mix sound design directly into the audio bed \u2014 wooshes, pops, clicks, and risers timed to the frame<\/li>\n<li>Stabilize, reframe, and clean every shot \u2014 no shaky footage, no off-axis horizons, no sloppy keyframes<\/li>\n<\/ul>\n<p><strong>Brand and visual system:<\/strong><\/p>\n<ul>\n<li>Design floating lower thirds, name tags, and call-to-action end cards that feel brand-native, not template-y<\/li>\n<li>Cut subjects from backgrounds and create the \"floating\" professional look<\/li>\n<li>Produce and integrate B-roll that serves the narrative \u2014 stock, screen recordings, product shots, match cuts<\/li>\n<li>Maintain a tight 3-color palette and matching type system across every video with pixel-perfect consistency<\/li>\n<\/ul>\n<p><strong>Ownership and throughput:<\/strong><\/p>\n<ul>\n<li>Build reusable motion graphic templates so output scales without sacrificing polish<\/li>\n<li>Review every frame like it's going on a billboard: obsess over details most viewers won't consciously notice but will feel<\/li>\n<li>Deliver 2\u20134 polished videos per week, consistently and on deadline, without quality drift<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<p>We use a \"Show, Don't Tell\" process. No resume gets hired on its own.<\/p>\n<p><strong>Step 1 \u2014 Application:<\/strong> Submit your portfolio plus a 90-second video of yourself explaining why you're the right editor for an AI startup targeting enterprise decision-makers. Candidates who skip the video will not be reviewed.<\/p>\n<p><strong>Step 2 \u2014 Paid sample project:<\/strong> Top 3\u20135 candidates receive a short raw clip and get paid to edit it in our style. This is the real interview.<\/p>\n<p><strong>Step 3 \u2014 Culture chat:<\/strong> A 30-minute call with the team. We want to know if you take ownership, not just instructions.<\/p>\n<p><strong>Step 4 \u2014 Paid trial:<\/strong> We start with a 1-month paid trial. If it clicks for both sides, we make it official.<\/p>\n<h4>Requirements<\/h4>\n<p><strong>You are the right person if:<\/strong><\/p>\n<ul>\n<li>Your portfolio is fast-paced and caption-driven \u2014 not slow corporate reels<\/li>\n<li>You obsess over the first 3 seconds of every video<\/li>\n<li>You know sound design is 50% of the edit<\/li>\n<li>You're proactive \u2014 you don't wait to be told what looks good<\/li>\n<\/ul>\n<p><strong>Tools we expect you to know:<\/strong><\/p>\n<ul>\n<li>Premiere Pro or DaVinci Resolve<\/li>\n<li>After Effects or CapCut (motion graphics)<\/li>\n<li>Photoshop or Remove.bg (background cutouts)<\/li>\n<li>Frame.io or similar (review and delivery)<\/li>\n<\/ul><\/p><p><\/p>
<p><h4>About Open.cx<\/h4>\n<p>Open.cx is a Y Combinator-backed AI customer support platform trusted by enterprises such as Mollie, TicketSwap, and MoneyGram. We're a small, high-output team building AI that actually works \u2014 and we move fast. LinkedIn is a core growth channel for us, and our content lands in front of CEOs, founders, and C-level operators every day. We need a video editor who can match our energy and make that content impossible to scroll past.<\/p>\n<h4>The role<\/h4>\n<p>We're not hiring someone to make \"polished corporate videos.\" We're hiring a video editor \u2014 someone who lives and breathes kinetic, short-form storytelling, with the production polish of a top-tier tech reviewer. Your job: make our LinkedIn videos so compelling that stopping the scroll feels involuntary to a busy CEO halfway through their morning.<\/p>\n<p>You'll own the full editing pipeline, from raw talking-head footage to a punchy, high-retention LinkedIn video ready to post.<\/p>\n<h4>What you'll do<\/h4>\n<p><strong>Retention-first storytelling:<\/strong><\/p>\n<ul>\n<li>Nail the first 3 seconds of every video like your job depends on it (because it does)<\/li>\n<li>Edit talking-head LinkedIn videos in a fast, word-by-word caption style synced to every syllable<\/li>\n<li>Build zoom punches, text pops, glitch transitions, and motion blur sequences that feel native to short-form<\/li>\n<li>Land frame-perfect cuts timed to speech rhythm, breath pauses, and musical beats \u2014 nothing cuts by accident<\/li>\n<\/ul>\n<p><strong>Cinematic polish:<\/strong><\/p>\n<ul>\n<li>Execute cinematic color grading with custom LUTs, matched skin tones, and a consistent look across every clip<\/li>\n<li>Deliver pristine audio: noise reduction, EQ, de-essing, compression, and music ducking that lets speech breathe<\/li>\n<li>Mix sound design directly into the audio bed \u2014 wooshes, pops, clicks, and risers timed to the frame<\/li>\n<li>Stabilize, reframe, and clean every shot \u2014 no shaky footage, no off-axis horizons, no sloppy keyframes<\/li>\n<\/ul>\n<p><strong>Brand and visual system:<\/strong><\/p>\n<ul>\n<li>Design floating lower thirds, name tags, and call-to-action end cards that feel brand-native, not template-y<\/li>\n<li>Cut subjects from backgrounds and create the \"floating\" professional look<\/li>\n<li>Produce and integrate B-roll that serves the narrative \u2014 stock, screen recordings, product shots, match cuts<\/li>\n<li>Maintain a tight 3-color palette and matching type system across every video with pixel-perfect consistency<\/li>\n<\/ul>\n<p><strong>Ownership and throughput:<\/strong><\/p>\n<ul>\n<li>Build reusable motion graphic templates so output scales without sacrificing polish<\/li>\n<li>Review every frame like it's going on a billboard: obsess over details most viewers won't consciously notice but will feel<\/li>\n<li>Deliver 2\u20134 polished videos per week, consistently and on deadline, without quality drift<\/li>\n<\/ul>\n<h4>How to apply<\/h4>\n<p>We use a \"Show, Don't Tell\" process. No resume gets hired on its own.<\/p>\n<p><strong>Step 1 \u2014 Application:<\/strong> Submit your portfolio plus a 90-second video of yourself explaining why you're the right editor for an AI startup targeting enterprise decision-makers. Candidates who skip the video will not be reviewed.<\/p>\n<p><strong>Step 2 \u2014 Paid sample project:<\/strong> Top 3\u20135 candidates receive a short raw clip and get paid to edit it in our style. This is the real interview.<\/p>\n<p><strong>Step 3 \u2014 Culture chat:<\/strong> A 30-minute call with the team. We want to know if you take ownership, not just instructions.<\/p>\n<p><strong>Step 4 \u2014 Paid trial:<\/strong> We start with a 1-month paid trial. If it clicks for both sides, we make it official.<\/p>\n<h4>Requirements<\/h4>\n<p><strong>You are the right person if:<\/strong><\/p>\n<ul>\n<li>Your portfolio is fast-paced and caption-driven \u2014 not slow corporate reels<\/li>\n<li>You obsess over the first 3 seconds of every video<\/li>\n<li>You know sound design is 50% of the edit<\/li>\n<li>You're proactive \u2014 you don't wait to be told what looks good<\/li>\n<\/ul>\n<p><strong>Tools we expect you to know:<\/strong><\/p>\n<ul>\n<li>Premiere Pro or DaVinci Resolve<\/li>\n<li>After Effects or CapCut (motion graphics)<\/li>\n<li>Photoshop or Remove.bg (background cutouts)<\/li>\n<li>Frame.io or similar (review and delivery)<\/li>\n<\/ul><\/p><p><\/p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><u><span><span>About the Job</span></span></u></span><p><span><span>As a </span></span><b><span><span>Senior Software Engineer (Node.js)</span></span></b><span><span> at Aspire, you will design, develop, and maintain scalable, high-performance backend applications and APIs that power our products and services. You will play a key role in building cloud-native applications, designing microservices, and delivering secure, reliable, and maintainable software solutions. Working closely with Product, QA, DevOps, and Engineering teams, you will contribute to the entire software development lifecycle while mentoring junior engineers and driving engineering best practices.</span></span></p><br><u><span><span>What you'll do</span></span></u><ul><li><p><span><span>Design, develop, and maintain scalable backend applications using Node.js and JavaScript/TypeScript.</span></span></p><br></li><li><p><span><span>Build and maintain RESTful APIs and microservices to support business and product requirements.</span></span></p><br></li><li><p><span><span>Develop secure, high-performance, and maintainable backend services following engineering best practices.</span></span></p><br></li><li><p><span><span>Design and optimize SQL and NoSQL database schemas and queries to ensure performance and scalability.</span></span></p><br></li><li><p><span><span>Integrate backend services with third-party APIs, cloud services, and external systems.</span></span></p><br></li><li><p><span><span>Participate in system architecture discussions, technical design, code reviews, and solution planning.</span></span></p><br></li><li><p><span><span>Troubleshoot and resolve production issues while ensuring high system availability and reliability.</span></span></p><br></li><li><p><span><span>Develop unit, integration, and end-to-end tests to maintain high code quality.</span></span></p><br></li><li><p><span><span>Continuously improve application performance, scalability, security, and maintainability.</span></span></p><br></li><li><p><span><span>Collaborate with Product Managers, QA Engineers, DevOps Engineers, and cross-functional teams throughout the software development lifecycle.</span></span></p><br></li><li><p><span><span>Mentor junior engineers through code reviews, technical guidance, and knowledge sharing.</span></span></p><br></li><li><p><span><span>Prepare and maintain technical documentation for applications, APIs, and architectural designs.</span></span></p><br></li></ul><u><span><span>What you'll need</span></span></u><ul><li><p><span><span>Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related field.</span></span></p><br></li><li><p><span><span>Minimum of 5 years of professional software development experience, including at least 3 years of hands-on experience with Node.js.</span></span></p><br></li><li><p><span><span>Strong proficiency in JavaScript (ES6+) and TypeScript.</span></span></p><br></li><li><p><span><span>Experience building scalable RESTful APIs and microservices.</span></span></p><br></li><li><p><span><span>Strong understanding of asynchronous programming, event-driven architecture, and Node.js internals.</span></span></p><br></li><li><p><span><span>Experience with Node.js frameworks such as Express.js, NestJS, or similar.</span></span></p><br></li><li><p><span><span>Strong knowledge of SQL and/or NoSQL databases such as PostgreSQL, MySQL, MongoDB, or Redis.</span></span></p><br></li><li><p><span><span>Experience working with Docker and containerized applications.</span></span></p><br></li><li><p><span><span>Experience using Git and modern CI/CD pipelines.</span></span></p><br></li><li><p><span><span>Strong understanding of software design principles, clean architecture, and design patterns.</span></span></p><br></li><li><p><span><span>Excellent analytical, problem-solving, and communication skills.</span></span></p><br></li><li><p><span><span>Experience working with cloud platforms such as AWS, Azure, or Google Cloud Platform is an advantage.</span></span></p><br></li><li><p><span><span>Knowledge of Kubernetes, messaging systems (Kafka/RabbitMQ), and secure application development is a plus.</span></span></p><br></li></ul><u><span><span>Why Aspire</span></span></u><p><span><span>In addition to a competitive long-term total compensation package with salary and performance-based bonus, we have a reward philosophy that goes beyond compensation.</span></span></p><br><ul><li><p><span><span>Be part of a remote-first organization where flexibility is embraced.</span></span></p><br></li><li><p><span><span>Work and learn alongside talented engineers and technology leaders.</span></span></p><br></li><li><p><span><span>Explore opportunities to learn and grow through technical and non-technical training programs.</span></span></p><br></li><li><p><span><span>Gain global exposure by working on products with international teams and clients.</span></span></p><br></li><li><p><span><span>Enjoy our nursery reimbursement benefit.</span></span></p><br></li><li><p><span><span>Attend virtual and in-person international technology conferences to expand your knowledge and network.</span></span></p><br></li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks.</p><p>Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution.</p><p>Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity.</p><p>Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system.</p><p>Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><strong>Infrastructure & Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.<br><strong>Ticketing & SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.<br><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.<br><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Qualifications</h2><p>Bachelor s degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><h2>Experience</h2><p>2 – 4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>JOB SUMMARY</strong> </p>
<p> </p>
<p>Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.</p>
<p> </p>
<p> <strong>CANDIDATE PROFILE</strong> </p>
<p> </p>
<p> <strong>Education and Experience</strong> </p>
<p> High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.</p>
<p>OR</p>
<p> 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</p>
<p> </p>
<p> <strong>CORE WORK ACTIVITIES</strong> </p>
<p> </p>
<p> <strong>Managing Guest Services and Front Desk Operations</strong> </p>
<p> Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</p>
<p> Encourages and builds mutual trust, respect, and cooperation among team members.</p>
<p> Serves as a role model to demonstrate appropriate behaviors.</p>
<p> Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.</p>
<p> </p>
<p> <strong>Maintaining Guest Services and Front Desk Goals</strong> </p>
<p> Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</p>
<p> Develops specific goals and plans to prioritize, organize, and accomplish your work.</p>
<p> Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</p>
<p> Assists with energy conservation efforts by monitoring compliance during property tours.</p>
<p> </p>
<p> <strong>Supporting Projects and Policies Related to Guest Experience and Safety</strong> </p>
<p> Supports implementation of the customer recognition/service program, communicating and ensuring the process.</p>
<p> Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</p>
<p> Sends copy of MOD report to all departments on a daily basis.</p>
<p> Ensures compliance with all policies, standards and procedures.</p>
<p> Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</p>
<p> Understands and complies with loss prevention policies and procedures.</p>
<p> </p>
<p> <strong>Ensuring and Providing Exceptional Customer Service </strong> </p>
<p> Provides services that are above and beyond for customer satisfaction and retention.</p>
<p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p>
<p> Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</p>
<p> Serves as a leader in displaying outstanding hospitality skills.</p>
<p> Sets a positive example for guest relations.</p>
<p> Empowers employees to provide excellent customer service.</p>
<p> Observes service behaviors of employees and provides feedback to individuals.</p>
<p> Maintains high visibility in public areas during peak times.</p>
<p> Provides immediate assistance to guests as requested.</p>
<p> Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</p>
<p> Records guest issues in the guest response tracking system.</p>
<p> Reviews comment cards and guest satisfaction results with employees.</p>
<p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p>
<p> </p>
<p> <strong>Managing and Conducting Human Resource Activities</strong> </p>
<p> Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</p>
<p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p>
<p> Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</p>
<p> </p>
<p> <strong>Additional Responsibilities </strong> </p>
<p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p>
<p> Analyzes information and evaluating results to choose the best solution and solve problems.</p>
<p> Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</p>
<p> Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</p>
<p> Communicates any variations to the established norms to the appropriate department in a timely manner.</p></div></section>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Provide a warm, engaging welcome to all guests and visitors at the hotel.<br>
Maintain a good relationship with all taxi drivers.<br>
Ensure the traffic of front entrance is in good order at all times.<br>
Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required.<br>
Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner.<br>
Organize taxis for all in-house guests and patrons.<br>
Ensure all patrons’ or guests’ cars are parked properly with care.<br>
Make guests aware of any dents/scratches before issuing of valet ticket.<br>
Liaise with valet staff for parking and collecting of cars.<br>
Ensure a high awareness of security at all times.<br>
Be aware of all functions that are taking place in the hotel and direct guests to the correct destination.<br>
Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease.<br>
Maintain amicable and co-operative working relations with other departments in the hotel.<br>
Comply with all health and safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.<br>
Be aware of the departmental schedule and always be on time for duty.</p>
<h4>Qualifications</h4>
<p>Proficient in English (verbal and written).<br>
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.<br>
Must be flexible in terms of working hours and willing to work overnight.<br>
Prior experience in customer service an asset.</p>
<h4>Additional information</h4>
<p>Experience is an asset.<br>
Prior experience working with Opera or a related system.<br>
Strong interpersonal and problem-solving abilities.<br>
Fluency in English; additional languages are a plus.</p></p><p></p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>Provide a warm, engaging welcome to all guests and visitors at the hotel.<br>
Maintain a good relationship with all taxi drivers.<br>
Ensure the traffic of front entrance is in good order at all times.<br>
Ensure the front entrance is clean and tidy, paying special attention to all glass areas and the main doors as well as emptying ashtrays when required.<br>
Ensure all happenings or accidents at the front entrance are reported to the Guest Service Manager in a timely manner.<br>
Organize taxis for all in-house guests and patrons.<br>
Ensure all patrons’ or guests’ cars are parked properly with care.<br>
Make guests aware of any dents/scratches before issuing of valet ticket.<br>
Liaise with valet staff for parking and collecting of cars.<br>
Ensure a high awareness of security at all times.<br>
Be aware of all functions that are taking place in the hotel and direct guests to the correct destination.<br>
Display an attitude of friendliness, courtesy and sincerity to all guests (both internal and external), making them feel welcome and at ease.<br>
Maintain amicable and co-operative working relations with other departments in the hotel.<br>
Comply with all health and safety legislation, using working practices that are safe and sensible to your colleagues and to yourself.<br>
Be aware of the departmental schedule and always be on time for duty.</p>
<h4>Qualifications</h4>
<p>Proficient in English (verbal and written).<br>
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.<br>
Must be flexible in terms of working hours and willing to work overnight.<br>
Prior experience in customer service an asset.</p>
<h4>Additional information</h4>
<p>Experience is an asset.<br>
Prior experience working with Opera or a related system.<br>
Strong interpersonal and problem-solving abilities.<br>
Fluency in English; additional languages are a plus.</p></p><p></p>
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart. Join us and become a Heartist®.</p>
<h4>Job description</h4>
<h4>Responsibilities:</h4>
<p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p>
<ul>
<li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li>
<li>Maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues.</li>
<li>Assist guests with check-in, check-out, and general hotel inquiries.</li>
<li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li>
<li>Coordinate with other hotel departments to ensure seamless guest experiences.</li>
<li>Conduct daily guest engagement activities and follow up on guest feedback.</li>
<li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li>
<li>Maintain accurate guest profiles and update relevant information in the hotel system.</li>
<li>Promote hotel facilities, services, and special offers to guests.</li>
<li>Monitor guest satisfaction levels and contribute to improving service quality.</li>
<li>Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager - allocation of rooms, Housekeeping - amenities and special preferences, Room Service - amenities, and Concierge/Bell Service - luggage handling).</li>
<li>Support the Front Office team during peak operational periods when required.</li>
<li>Ensure compliance with hotel policies, procedures, and brand standards.</li>
<li>Ensure daily guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports.</li>
<li>Meet the required daily quota for guest courtesy calls as established by management.</li>
<li>Conduct show around of the hotel when requested.</li>
<li>Maintain a complete knowledge of:
<ul>
<li>Hotel features/services, hours of operation.</li>
<li>Hotel restaurant and menu price range.</li>
<li>Hotel room types, numbers, names, amenities and location.</li>
<li>All the Repeat Guest/Special Guest programs and packages.</li>
<li>All room rates, special packages and promotions.</li>
</ul>
</li>
<li>Coordinate and assist with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests.</li>
<li>Follow hotel’s telephone etiquette standards.</li>
<li>Enroll new loyalty members and update certificate maintenance when applicable.</li>
<li>Drive rate and RevPAR through up-selling room brand.</li>
<li>Follow departmental policies and procedures.</li>
<li>Follow all safety and sanitation policies.</li>
<li>Other duties as assigned.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li>
<li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong guest service and problem-solving abilities.</li>
<li>Professional appearance and positive attitude.</li>
<li>Ability to work under pressure and handle multiple tasks effectively.</li>
<li>Strong organizational and time management skills.</li>
<li>Proficient in the English language (verbal and written).</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li>
<li>Knowledge of computerized Front Office systems required.</li>
<li>Must have the ability to handle cash effectively and accurately.</li>
</ul>
<h4>Additional information</h4>
<h4>Physical requirements:</h4>
<ul>
<li>Ability to stand and walk for extended periods.</li>
<li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li>
</ul></p><p></p>
<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>
<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><h2>PREFERRED QUALIFICATION</h2>
<ul>
<li><strong>Education:</strong> High school diploma or G.E.D. equivalent.</li>
<li><strong>Related Work Experience:</strong> At least 1 year of related work experience.</li>
<li><strong>Supervisory Experience:</strong> At least 1 year of supervisory experience.</li>
<li><strong>License or Certification:</strong> None</li>
</ul>
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p> </p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p><br></p>
<p><b>POSITION SUMMARY I</b>nspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>
<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: At least 1 year of supervisory experience.</p><p>License or Certification: None</p>
<p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p> </p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p><br></p><p><b>PREFERRED QUALIFICATION</b></p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p><br></p></div></section>
<p><b>Responsibilities</b><br><br>Greet and assist patients.<br>Schedule and confirm appointments.<br>Answer phone calls and manage patient inquiries.<br>Register patients and maintain accurate records.<br>Process payments and verify insurance.<br>Support daily front desk and administrative operations.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 1 year of clinic receptionist experience.<br>Strong communication and organizational skills.<br>Proficiency with Microsoft Office and EMR systems.<br>Professional, friendly, and able to multitask in a fast-paced environment.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>
</span><p><strong><span>JOB PURPOSE </span></strong></p><br>
<br>
<p><span>- Monitor and review the monthly closing activities of all entities, including the accounting treatment of gross profit, analysis of production and cost variances, and preparation of summary reports. Highlight any abnormal cases or values. </span></p><br>
<p><span>- Prepare the calculation of product gross profit margins across the Group and compare them with last year and other relevant periods, including standard vs. actual cost analysis. </span></p><br>
<p><span>- Provide the Group with consolidated cost data for each budgeting and forecasting cycle. </span></p><br>
<p><span>- Update monthly reporting templates (Power BI) by extracting raw data from various systems and reports and generating preliminary results. </span></p><br>
<p><span>- Develop new report and dashboard models (Power BI) and update existing dashboards as required. </span></p><br>
<p><span>- Review PURP solution results monthly to ensure the accuracy of Hikma Group’s financial statements. </span></p><br>
<p><span>- Prepare and calculate group-level product costing and profitability and contribute to the consolidation of Hikma Group’s financial results, including monthly analytical reporting.</span></p><br>
<br>
<p><strong><span>KEY ACCOUNTABILITIES </span></strong></p><br>
<br>
<ul>
<li><span>Monitor, analyze, and review entities’ monthly closing activities, including the accounting treatment of COGS and gross profit. Analyze production and cost variances, underapplied overhead, and coordinate with entities on annual standard overhead rate calculations and other costing-related tasks. </span></li>
<li><span>Validate and review the PURP solution results each month-end and submit the finalized outcomes. </span></li>
<li><span>Collaborate with planning teams across all sites to compute and maintain consolidated standard cost data for budgeting and forecasting cycles. </span></li>
<li><span>Update monthly report templates (Power BI) by extracting raw data from various systems and reports and generate preliminary results. </span></li>
<li><span>Design and prepare new Power BI dashboards and report models, and update existing dashboards as needed. </span></li>
<li><span>Perform costing audits for entities as required. </span></li>
<li><span>Conduct cost and profitability calculations and analysis for Hikma products at group level. </span></li>
<li><span>Monthly to check consolidated results up to gross profit including preparation and analytical review. </span></li>
<li><span>Prepare consolidated product cost calculations as needed. </span></li>
<li><span>Support entities and the IT–SAP team by providing guidance and system support for projects or issues related to SAP – Costing and the FIEX financial control modules. </span></li>
<li><span>Perform any additional tasks assigned as part of daily operations.</span></li>
</ul>
<br>
<p><strong><span>QUALIFICATIONS, EXPERIENCE, & SKILLS </span></strong></p><br>
<br>
<p><strong><span>QUALIFICATIONS</span></strong></p><br>
<ul>
<li><strong><span>Minimum:</span></strong><span> Bachelor’s degree in Business with concentration in Finance or Accounting related fields.</span></li>
<li><strong><span>Preferred:</span></strong><span> Preferably a CMA/CPA holder.</span></li>
</ul>
<br>
<p><strong><span>EXPERIENCE</span></strong></p><br>
<ul>
<li><strong><span>Minimum:</span></strong><span> 2-5 years of experience in costing and financial reporting fields, intermediate technical SAP experience for a manufacturing company.</span></li>
<li><strong><span>Preferred: </span></strong><span>Experience with Excel Power Query or Power BI or similar system is highly valuated.</span></li>
</ul>
<br>
<p><strong><span>SKILLS</span></strong></p><br>
<ul>
<li><span> Strong analytical, financial modelling, and reporting skills (Advanced user of Excel).</span></li>
<li><span>Ability to develop strategic relationships with business partners and feel comfortable handling large volumes of complex data and presenting findings to senior management</span></li>
<li><span>Professional verbal and written communication with an ability to work effectively and cross-functionally with all levels of the organization in both finance and operations.</span></li>
<li><span>Ability to digest large quantities of data to build financial and management reports combined with strong attention to detail.</span></li>
<li><span>Demonstrated ability to handle sensitive and confidential information.</span></li>
</ul>
<br>
</div>