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<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: Technical, Trade, or Vocational School Degree.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: State or Regional Massage License<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p>
<p><strong>Related work experience:</strong> At least 1 year of related work experience.</p>
<p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p>
<p><strong>License or certification:</strong> None</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p>
<p><strong>Related work experience:</strong> At least 1 year of related work experience.</p>
<p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p>
<p><strong>License or certification:</strong> None</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<ul>
<li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Related work experience: At least 1 year of related work experience.</li>
<li>Supervisory experience: At least 1 year of supervisory experience.</li>
<li>License or certification: None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<ul>
<li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Related work experience: At least 1 year of related work experience.</li>
<li>Supervisory experience: At least 1 year of supervisory experience.</li>
<li>License or certification: None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<div >
<h4 ><em >International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: </em><a href="http://www.internationalmedicalcorps.ethicspoint.com/" ><em >www.InternationalMedicalCorps.ethicspoint.com</em></a><em >. Please do not submit your CV or application to this website, it will not be considered for review. </em></h4>
<div class="ltr description_div" >
<p ><strong >Job Title: Finance Officer</strong></p>
<p ><strong >Location: Amman</strong></p>
<p ><strong ><u >Job Summary</u></strong></p>
<p >We are looking for a strong, qualified candidate to join our finance department to support the finance officers in IMC Jordan (MERO Office), mainly for preparing vouchers, processing cash/Bank payment, in accordance with our policies and procedures, follow up with the monthly scanning with our HQ and any other duties will be assigned to them.</p>
<p >To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.</p>
<p ><strong ><u >Main Tasks and Responsibilities </u></strong></p>
<ul >
<li >Maintain cash and bank transaction Journals.</li>
<li >Prepares bank and cash reconciliations.</li>
<li >Prepare payment vouchers and ensure their timely processing.</li>
<li >Ensure the payments Tracker is updated.</li>
<li >Ensure the timely updates of the cash & bank transactions journal in the accounting system.</li>
<li >Prepare accounts receivable (AR) and accounts Payable (AP) analysis and follow up on outstanding balances.</li>
<li >Ensure that procurement and logistics backups necessary for finance records are complete.</li>
<li >Prepare adjustment entries (GJs).</li>
<li >Assist in preparing National Staff Payroll and consultant payments, ensuring compliance with rules and regulations, including staff health insurance coverage issues, in coordination with the HR department.</li>
<li >Assist in the end-of-month closing process by ensuring all procedures are prepared timely, including intercompany entries, accruals, monthly allocations, pool account clearance, monthly amortization, etc.</li>
<li >Assist in the preparation of the monthly payroll analysis.</li>
<li >Train new finance assistants on the job when needed.</li>
<li >Provide assistance during field audit visits.</li>
<li >Process requests related to the test of transactions exercise processed by HQ.</li>
<li >Perform other duties as assigned by the supervisor.</li>
<li >Occasional coverage of Egypt operation </li>
</ul>
<p ><strong >Minimum Requirements:</strong></p>
<ul >
<li >BA in Accounting or any related field.</li>
<li >Excellent written and verbal communication in English.</li>
<li >2-4 years of experience in a similar role</li>
</ul>
<p ><strong ><u > Child Safeguarding</u></strong></p>
<p >International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.</p>
<p ><strong ><u >Code of Conduct</u></strong></p>
<p >It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.</p>
<p ><strong ><u >Compliance & Ethics</u></strong></p>
<p >Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.</p>
<p ><strong ><u >Equal Opportunities</u></strong></p>
<p >International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p>
<p >This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed</p>
<p >“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.</p>
<p ><strong >Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.</strong></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong><u>JOB PURPOSE</u></strong><br>The Imports/Export agent is responsible on the daily import or export activities at AMM GATEWAY operations, reporting to different shifts, AMM GATEWAY agent will be holding tasks related to inbound flights recovery/clearance or outbound flights export. The agent is also responsible in helping to achieve Gateway KPI’s through effectively working together as a team with the rest of the Gateway staffs and while holding different tasks depending on shifts roster. <br><br><strong><u>PRINCIPAL ACCOUNTABILITIES</u></strong><br><ul><li>Provide a high level of customer service while processing inbound or outbound tasks, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.</li><li>Follow Gateway inbound clearance procedures as outlined in the GATEWAY manual to comply with the GSOP procedures and safe working practices.</li><li>Maintain a clean desk policy and file all documents required for storing paper works in a systematic way which are easy to access when required.</li><li>Daily updates on clearance status of all shipments held in AMM GATEWAY for clearance using different DHL applications.</li><li>Daily check points to be created for network visibility using appropriate exception codes for different activities at AMM GATEWAY.</li><li>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on transit time, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.</li><li>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.</li><li>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit by learning all activities within the department.</li></ul><br><strong><u>NATURE AND SCOPE</u></strong><br><strong>Context</strong><br>The Gateway import agent department has been structured to provide telephone assistance to customers (internal and external) when making inquiries, logging in customer requests, assisting customers on clearance requirements and inquiries with regards to delayed or missing shipments. The department expands DHL’s capabilities, both re-actively and pro-actively, to ensure that all customers (internal and external) experience consistently high levels of service at all times. <br>The multifunctional Gateway import Agent must ensure that service levels are constantly met and exceeded through accurate updates, trace escalations and regular communication with both the network and the customer. <br><strong>Reporting Relationships</strong><br>Reports directly to the Gateway supervisor.<br><strong>Contact</strong><br>External<br><ul><li>Customers</li><li>DHL Network</li></ul><br>Internal <br><ul><li>Ground Operation</li><li>Customer Care </li><li>CS Manager & Supervisors</li><li>Air operations </li><li>Sales</li><li>Accounts</li><li>Customer Accounting</li><li>Service center T/L</li></ul><br><strong>Problem Solving</strong><br>The job holder must take ownership of all customer inquiries and queries and provide alternatives and solutions closing it out at their end. Traces must be logged and followed up regularly to deliver optimum levels of service at all time. For escalations the jobholder must follow the network standards and consult with the Team Leader/Supervisor if unsure.<br><strong>Decision Making</strong><br>The jobholder will be responsible for giving accurate clearance information to customs agents as instructed by the importer with the ultimate objective being service excellence and customer satisfaction. They must communicate all delays and other service issues to the Team leader/ Supervisor.<br><strong>Planning and Organization</strong><br><br>The job holder must be highly organized in while holding tasks at AMM GATEWAY, daily follow – ups and plan a course of action to ensure that set targets and goals are achieved consistently.<br><br><strong>Job Challenge</strong><br><br>The jobholder must always be pro-active and energetic when dealing with customers efficiency in work practices and effective and friendly communication will be key to delighting our customers, adopt DHL “Right from first time” principle.<br>The jobholder must constantly strive to keep self-updated on all DHL processes, systems, products, technology and set and strive to achieve higher standards, ready to work on different shifts and Gateway operations task.<br><strong>KNOWLEDGE, SKILLS AND EXPERIENCE</strong><br><ul><li>Sound educational back ground with knowledge of the Service Industry, an added advantage.</li><li>Sound knowledge of custom clearance procedures. </li><li>Working knowledge of Microsoft Word, Excel and Power Point.</li><li>Good oral and written communication skills – English & Arabic. </li><li>Self motivated individual capable of taking ownership and working independently.</li><li>Tolerance for stress in a fast paced working environment.</li><li>Excellent planning and organising skills.</li><li>Passion for delighting customers.</li><li>Good team player.</li><li>Adheres to policies and procedures.</li><li>Possesses good relationship building and interpersonal skills.</li></ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>A consulting team is being formed for a planned end-of-project evaluation of a labour-intensive maintenance and Cash-for-Work project in Jordan. The evaluation will assess the project s contribution to improving livelihoods, supporting vulnerable Jordanians and Syrian refugees, and improving the learning environment in public schools. The assignment will use a mixed-methods approach, including desk review, phone surveys, key informant interviews, focus group discussions, and limited site visits where possible. The evaluation will cover selected governorates in Jordan and will require strong coordination, careful field supervision, and high-quality data collection. The Data Collection Supervisor will be responsible for coordinating and supervising the data collection process. This includes supporting the preparation of tools, training the data collection team, managing fieldwork logistics, ensuring data quality, and reporting progress to the evaluation management team. The position requires someone who is organized, practical, and able to work closely with enumerators, qualitative researchers, and technical team members. The supervisor should be able to solve field challenges quickly, maintain good communication with the team, and ensure that ethical and quality standards are followed throughout the data collection process. The assignment is expected to take place during the period July to September 2026. The level of effort will be confirmed based on the final evaluation workplan.</p><p><strong>Tasks</strong></p><p>The Data Collection Supervisor will be expected to:</p><ul><li>Support the evaluation team in preparing and finalizing the data collection plan.</li><li>Support the preparation, review, and piloting of quantitative survey tools, KII guides, and FGD guides.</li><li>Support the programming and testing of electronic data collection tools, where needed.</li><li>Coordinate the recruitment, onboarding, and training of enumerators and qualitative researchers.</li><li>Train the data collection team on survey tools, qualitative guides, informed consent, confidentiality, ethical protocols, and data quality procedures.</li><li>Supervise phone surveys with Cash-for-Work beneficiaries.</li><li>Supervise and coordinate key informant interviews and focus group discussions.</li><li>Support the organization of field visits and face-to-face data collection activities where required.</li><li>Manage daily fieldwork logistics, including team deployment, schedules, communication, and follow-up.</li><li>Ensure that the approved sampling strategy is followed, including representation by gender, nationality, location, and vulnerability where relevant.</li><li>Monitor data collection progress against the agreed workplan and sample targets.</li><li>Conduct real-time quality checks on submitted data.</li><li>Identify missing, inconsistent, or low-quality responses and coordinate corrective action.</li><li>Organize spot-checks, back-checks, and verification calls where needed.</li><li>Ensure that all interviews and discussions are conducted respectfully and with informed consent.</li><li>Maintain confidentiality and ensure safe handling of data and field records.</li><li>Keep daily fieldwork notes and submit regular progress updates to the Evaluation Manager.</li><li>Report field challenges, risks, refusals, delays, or quality concerns in a timely manner.</li><li>Support the preparation and delivery of clean field records, attendance sheets, consent documentation, recordings, transcripts, and field notes.</li><li>Coordinate with the Data Analyst to ensure smooth transfer of quantitative and qualitative data for cleaning and analysis.</li><li>Support any other tasks related to data collection and field coordination as requested by the evaluation team.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in social sciences, business, engineering, data management, development studies, statistics, monitoring and evaluation, or another relevant field.</li><li>At least 5 years of experience managing or supervising field data collection operations.</li><li>Proven experience coordinating enumerators, field researchers, or qualitative data collection teams.</li><li>Experience in quantitative surveys, phone surveys, KIIs, and FGDs.</li><li>Experience with electronic data collection tools such as KoboToolbox, SurveyCTO, ODK, or similar platforms.</li><li>Good understanding of data quality control methods, including spot-checks, back-checks, field monitoring, and daily data review.</li><li>Experience working with vulnerable populations, including refugees, women, youth, persons with disabilities, or low-income communities.</li><li>Experience in livelihoods, Cash-for-Work, education, school infrastructure, social protection, refugee response, or humanitarian/development programming is an asset.</li><li>Ability to manage field logistics across different locations.</li><li>Strong team management, communication, and problem-solving skills.</li><li>Good reporting and documentation skills.</li><li>Fluency in Arabic is required.</li><li>Good command of English is an asset.</li><li>Availability during the assignment period, expected between July and September 2026.</li></ul><p></p></section>
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<span> <span><span>Requisition ID</span></span> <span><span>36756</span></span> <br> <span><span>Office Country</span></span> <span><span>Jordan</span></span> <br> <span><span>Office City</span></span> <span><span>Amman</span></span> <br> <span><span>Division</span></span> <span><span>Banking Countries of Operations </span></span> <br> <span><span>Contract Type</span></span> <span><span>Short Term </span></span> <br> <span><span>Contract Length</span></span> <span><span>12 months </span></span> <br> <span><span>Posting End Date</span></span> <span><span>08/06/2026 </span></span> <br> </span><p><span><strong>Purpose of Job</strong></span></p><br> <p><span>Under the guidance of the Principal Manager, the Associate leads and contributes to all activities of the EBRD’s Advice for Small Businesses Programme, including initiation, structuring, execution, implementation, monitoring and completion of advisory projects and non-project activities. </span></p><br> <p><span>The Associate will proactively engage in business development for and delivery of compliant projects, undertake due diligence including compatibility with SME F&D group strategic directions, stakeholder outreach and coordination of other non-financial services.</span></p><br> <p><span>The Associate will work, in particular, with high growth potential clients to identify their business needs, areas for business advice and potential financing needs to nourish them for investment readiness.</span></p><br> <p><span>The Associate will lead the design and delivery of non-project initiatives in support of EBRD’s strategic priorities in collaboration with EBRD’s partner banks or other strategic stakeholders.</span></p><br> <p><span>The Associate will work in close coordination with banking, policy and sector teams in EBRD Resident Offices and HQ and where relevant and under the supervision of the Principal Manager, liaise with relevant external partners, stakeholders and donors. </span></p><br> <p><span><strong>Accountabilities & Responsibilities</strong></span></p><br> <p><span>Under the supervision of the Principal Manager and, where applicable, in support of the Regional Associate Director, the Associate will lead the delivery of instruments, activities and any other delegated tasks under the Advice for Small Businesses Programme in line with strategic priorities of the Bank and the SME Finance and Development Business Group, and in coordination with relevant teams (e.g. Financial Institutions, Corporate sector, Policy teams).</span></p><br> <ol> <li><span><strong>Structuring and Execution</strong></span></li> </ol> <ul> <li><span>Perform all activities under the Programme in full alignment with the Bank’s policies and procedures, donor requirements, internal control and compliance standards, as well as the highest standards of integrity and ethical conduct working with credible and respectable counterparts.</span></li> <li><span>Be responsible for origination and conception, implementation and monitoring, and evaluation of advisory activities.</span></li> <li><span>Liaise with relevant banking colleagues to identify and structure most suitable advisory support for high growth SMEs.</span></li> <li><span>Analyse clients’ financials and growth prospects, with a view to structure impactful advisory support and nourish them for financing.</span></li> <li><span>In close collaboration with the Principal Manager, initiate and lead business development and generate a pipeline of high quality clients and advisory activities in priority areas (e.g. digital, green, inclusion, innovation).</span></li> <li><span>In close coordination with and support of the Principal Manager, engage with external stakeholders and partner organisations to explore SME development support needs and lead on relevant initiatives (e.g. partner financial institutions, government representatives, business associations, EBRD corporate clients other relevant entities with SME development mandate).</span></li> </ul> <ol> <li><span><strong>Portfolio Monitoring, Value Creation and Reporting</strong></span></li> </ol> <ul> <li><span>Ensure maximum synergy of advisory and banking, such as under EBRD intermediated SME finance programmes, e.g. Women in Business or Youth in Business, we well as Risk Sharing Facilities; Supply Chain Financing or other dedicated financial or non-financial initiatives.</span></li> <li><span>Contribute to regular portfolio assessment to generate ideas for follow up support and new initiatives.</span></li> <li><span>Monitoring portfolio companies’ performance and nourishing them for financing.</span></li> <li><span>Actively contribute to banking project approval documents as and when required, and participate as a team member in the banking project implementation as relevant.</span></li> <li><span>Follow market trends in strategic priority areas to contribute to and lead the development of innovative ideas for financial and non-financial products for SMEs. </span></li> <li><span>Independently prepare internal and donor reports in partnership with the HQ as and when required to inform donors on the progress of activities and utilisation of funding, as well as contribute to new donor proposals.</span></li> <li><span>Where relevant, be responsible for implementing of marketing and visibility activities to promote Advice for Small Businesses activities and donor/s in the country.</span></li> </ul> <p><span><strong>Knowledge, Skills, Experience & Qualifications</strong></span></p><br> <p><span><strong>Qualifications and Skills</strong></span></p><br> <ul> <li><span>Bachelor’s degree (Business, Economics, Finance or equivalent work experience)</span></li> </ul> <ul> <li><span>Business/financial analytical skills, with the ability to interpret accounts, understand local accounting principles and conduct financial analysis.</span></li> <li><span>Strong project management and organisational skills.</span></li> <li><span>Strong problem solving skills and ability to think creatively.</span></li> <li><span>Effective communication, presentation and negotiation skills and ability to independently manage relations with SME clients, partner financial institutions, consultants and other stakeholders.</span></li> <li><span>Strong writing skills; experience in writing advisory project proposals, terms of references or reports desirable.</span></li> <li><span>Fluency in English, both written and verbal. Fluency in language of country of operations is essential.</span></li> <li><span>Computer literate: excellent knowledge of Microsoft Office including Excel and Power Point, ability to learn new systems quickly.</span></li> </ul> <p><span><strong>Experience and Knowledge</strong></span></p><br> <ul> <li><span>Minimum of five years relevant professional experience, preferably from commercial management consultancy, development institutions or financial institutions (banks).</span></li> <li><span>Good knowledge of and experience working in at least one of EBRD’s strategic SME priority areas (i.e. green economy, economic inclusion, sustainable supply chains, SME finance and digitalisation), as well as market trends in these areas</span></li> <li><span>Knowledge and understanding of business advisory services.</span></li> <li><span>Knowledge of local business environment and consultancy market is essential.</span></li> <li><span>Knowledge of relevant stakeholders, SME business associations financial sector players or support organizations.</span></li> </ul> <ul> <li><span>Knowledge of marketing and social media desirable.</span></li> </ul> <p><span><strong>General</strong></span></p><br> <ul> <li><span>Demonstrate knowledge and understanding of the EBRD mandate.</span></li> <li><span>Ability to work in multi-cultural environment.</span></li> <li><span>Ability to work independently and in diverse teams.</span></li> </ul> <ul> <li><span>Multi-tasking, self initiative.</span></li> <li><span>Ability to meet deadlines.</span></li> <li><span>Ability and willingness to travel within the country and internationally.</span></li> </ul> <p><span><span><strong>What is it like to work at the EBRD? / About EBRD </strong></span></span></p><br> <p><span><span>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in. </span></span></p><br> <p><span><span>At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. </span></span></p><br> <p><span><span>The EBRD environment provides you with: </span></span></p><br> <ul> <li><span><span>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. </span></span></li> <li><span><span>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</span></span></li> <li><span><span>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness. </span></span></li> <li><span><span>An environment that places sustainability, equality and digital transformation at the heart of what we do. </span></span></li> <li><span><span>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. </span></span></li> </ul> <p><span><span>Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability. </span></span></p><br> <p><span><span>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration). </span></span></p><br> </div>
<p>We are looking for a curious, analytical, and highly motivated Associate Product Manager (APM) to join our Platform Product team. You will help build products that power supplier connectivity, hotel availability, booking reliability, room mapping, supplier quality, and supply intelligence across the Almosafer ecosystem. You will work closely with Engineering, Product, Supplier Management, Operations, Finance, Customer Experience, and Data teams to identify opportunities, launch new capabilities, improve platform performance, and solve complex operational challenges. This is a high-impact platform role where small improvements can influence millions of hotel searches and thousands of daily bookings. The ideal candidate enjoys solving ambiguous platform problems, loves working with APIs and data, and wants to build systems that operate at scale. You will report to the Senior Product Manager Hotel Supply Platform.</p><p>Responsibilities:</p><ul><li>Supplier Connectivity<ul><li>Support onboarding of new hotel suppliers by collaborating with engineering and supplier teams.</li><li>Understand supplier APIs, booking flows, pricing models, and inventory structures.</li><li>Help improve supplier onboarding efficiency and reduce integration effort.</li></ul></li><li>Platform Improvements<ul><li>Analyze booking failures, supplier issues, API errors, availability gaps, and operational escalations to identify root causes.</li><li>Drive product improvements that improve booking success rate, supplier quality, and platform reliability.</li></ul></li><li>Product Delivery<ul><li>Write Product Requirement Documents (PRDs), user stories, acceptance criteria, and release documentation.</li><li>Work closely with Engineering throughout discovery, development, testing, rollout, and post-launch analysis.</li><li>Participate in sprint planning, backlog grooming, and prioritization.</li></ul></li><li>Analytics & Insights<ul><li>Build dashboards and analyze supplier performance using SQL, Excel, Tableau, or similar analytical tools.</li><li>Monitor KPIs and identify trends across supplier availability, booking failures, pricing competitiveness, and operational performance.</li><li>Validate hypotheses using data and communicate insights clearly.</li></ul></li><li>AI & Automation<ul><li>Leverage AI tools and LLM-based assistants to improve product discovery, automate repetitive workflows, analyze supplier documentation, and accelerate product execution.</li><li>Continuously identify opportunities where AI can improve platform efficiency.</li></ul></li><li>Cross-functional Collaboration<ul><li>Partner with Supplier Management, Commercial, Engineering, Operations, Finance, Customer Support, and Data teams to solve cross-functional problems.</li><li>Coordinate multiple initiatives while proactively identifying risks and dependencies.</li></ul></li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3 7 years of experience in Product Management, Business Analysis, Platform Products, Data Analytics, or Software Engineering.</li><li>Strong analytical and structured problem-solving skills</li><li>Comfortable working with APIs, backend systems, and technical products.</li><li>Experience working with SQL and Excel for data analysis.</li><li>Excellent written and verbal communication skills.</li><li>Strong ownership mindset with the ability to work independently.</li><li>Comfortable operating in ambiguity and fast-changing environments.</li><li>Experience in TravelTech, Hospitality, OTA, SaaS, Marketplace, or Platform products.</li><li>Understanding of REST APIs, JSON, and system integrations.</li><li>Experience with Tableau, Mixpanel, Kibana, Looker, or similar BI tools.</li><li>Familiarity with AI tools such as ChatGPT, Claude, Cursor, GitHub Copilot, or similar productivity tools.</li><li>Exposure to hotel distribution, supplier connectivity, booking systems, or pricing platforms.</li></ul>
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Result of Service<br>Successful support for the implementation and delivery of the FMIS project, including: • High-quality business requirements documentation. • Support for solution design and implementation activities. • Coordination with stakeholders and technical teams. • Support for testing, UAT, and training activities. • Delivery of project documentation and reporting. • Support for successful project deployment and stabilization.<br> Work Location<br>HQA and open for remote consultancy in the UNRWA fields of operations<br> Expected duration<br>7 months<br> Duties and Responsibilities<br>Specific Outputs/Tasks include but not limited to: · Build and maintain FMIS application modules using ASP.NET/.NET Core and related Microsoft technologies. · Develop and maintain organizational hierarchy, premises management, projects management, dashboards, reporting, and GIS-related modules. · Develop backend services, APIs, and integrations with internal and external systems. · Provide daily technical support and analyze business/system requirements. · Conduct bug fixing, troubleshooting, optimization, and quality assurance activities. · Review code and ensure application security, performance, and compliance with UNRWA standards. · Support deployment, UAT, production releases, and post-go-live stabilization activities. · Prepare technical documentation, deployment guides, and user manuals. · Deliver regular progress updates and backlog tracking reports. · Participate in Agile/Scrum ceremonies and collaborate with project stakeholders throughout the implementation lifecycle.<br> Qualifications/special skills<br>University degree from accredited educational institution in Information Technology, Computer Science, Software Engineering, or related fdiscipline. · Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server. · Experience in enterprise application development and implementation. · Experience developing APIs and integrations. · Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies. · Experience with relational databases and SQL Server. · Experience in troubleshooting, debugging, and performance optimization. · Familiarity with deployment environments and DevOps practices is desirable. · Experience with GIS integrations and dashboards is an asset.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman with possibility for remote consultancy in the fields of UNRWA operations. • The selected candidate will receive a monthly remuneration that is amounting to JOD 996.42 or equivalent in USD for every fully completed month. • The duration of the Contract is 7 months, and the possibility of extension is subject to the availability of funds, continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role reports to the software engineer and works under the overall supervision of the Head Software Development Section & Lead Solution Architecture.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br>
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<p>Successfully design, develop, implement, and maintain enterprise Business Intelligence and AI solutions that improve data accessibility, reporting, analytics, and decision-making across UNRWA. Deliver high-quality data warehouse models, ETL/ELT solutions, Power BI dashboards, AI-enabled analytics, and technical documentation while ensuring data quality, adherence to enterprise architecture standards, and knowledge transfer to relevant technical teams.</p><p>Work Location HQA and open for remote consultancy in the UNRWA fields of operation Expected duration 12 months</p><p>Duties and Responsibilities</p><p>The Consultant will be responsible for providing senior technical expertise in Business Intelligence, Data Analytics, Data Warehousing, and Artificial Intelligence solutions. The Consultant will work closely with the Enterprise Architecture & Business Intelligence (EBI) team to deliver enterprise reporting and analytics capabilities. Specific outputs/tasks include, but are not limited to:</p><ul><li>Analyze business requirements and translate them into technical BI and AI solutions.</li><li>Design and develop dimensional data warehouse models and analytical/semantic models.</li><li>Design and develop OLAP cubes and support database objects.</li><li>Develop, maintain, and optimize ETL/ELT processes and data integration solutions.</li><li>Design, develop, deploy, and maintain Power BI reports, dashboards, KPI scorecards, and AI-powered dashboards.</li><li>Support implementation and adoption of Microsoft Copilot and other AI capabilities within BI solutions.</li><li>Ensure data quality, consistency, completeness, and accuracy through profiling, validation, cleansing, and monitoring activities.</li><li>Provide technical advice and recommendations related to BI, Power BI, analytics, AI, and data architecture.</li><li>Coordinate with the Enterprise Architecture & Business Intelligence team on technical design, architecture, deployment, and production support.</li><li>Provide technical guidance and knowledge transfer to BI developers and relevant technical staff.</li><li>Prepare and maintain technical documentation including solution designs, specifications, operational procedures, and user manuals.</li><li>Perform other related duties as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Data Science, Artificial Intelligence, Software Engineering, or another related discipline.</li><li>Minimum seven (6) years of relevant professional experience.</li><li>Professional experience in Business Intelligence, Data Analytics, Data Engineering, Data Warehousing, Software Development, or related fields, including experience with Power BI, SQL Server, ETL/ELT development, dimensional modelling, AI-powered analytics, and Microsoft BI technologies.</li><li>Extensive experience with Microsoft Power BI.</li><li>Extensive experience with SQL Server, SQL development, and database scripting.</li><li>Strong experience in Data Warehouse design and dimensional modelling.</li><li>Strong experience in ETL/ELT development and data integration.</li><li>Strong experience writing DAX and SQL.</li><li>Experience with Microsoft SSIS and SSAS.</li><li>Experience implementing AI-powered analytics, Microsoft Copilot, or Generative AI solutions.</li><li>Experience translating business requirements into analytical solutions.</li><li>Experience preparing technical documentation.</li><li>Experience with Microsoft Azure and/or Microsoft Fabric is desirable</li><li>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.</li></ul>
<p><b>The Opportunity</b></p><p>Whole industries have been disrupted and transformed in recent years by digital technology. As a Technology Consulting professional, you'll help organizations realize the value they can gain from their technology investments by supporting strategic decision-making, improving operational efficiency, and enabling business transformation.</p><p>As part of EY's Technology Consulting practice, you will work with leading organizations across the public and private sectors, helping clients design, implement, and optimize Oracle solutions that drive business value. You will work on complex transformation programs, collaborate with multidisciplinary teams, and contribute to delivering exceptional client outcomes.</p><p>Working across industries and geographies, you will gain exposure to large-scale transformation initiatives while developing the consulting, leadership, and technical skills needed to thrive in today's rapidly evolving digital landscape.</p><p>Key Responsibilities</p><ul><li>Support the delivery of Oracle transformation projects across various industries.</li><li>Gather and analyze business requirements and support solution design activities.</li><li>Configure Oracle applications and assist with functional and technical implementation tasks.</li><li>Support business process improvement initiatives and recommend leading practices.</li><li>Participate in testing activities, including system integration testing, user acceptance testing, and defect resolution.</li><li>Assist with data migration, cutover planning, and post-go-live support activities.</li><li>Prepare project documentation, status reports, training materials, and knowledge-transfer sessions.</li><li>Collaborate closely with clients, project teams, and other stakeholders to ensure successful project delivery.</li><li>Identify project risks and issues and escalate them appropriately.</li><li>Contribute to proposal development, demonstrations, and business development activities where required.</li><li>Share knowledge and support the development of junior team members.</li><li>Adhere to EY quality standards, methodologies, and risk management requirements.</li></ul><p>What We Look For</p><p>We are looking for highly motivated professionals who combine strong technical knowledge with excellent communication and consulting skills. Successful candidates will demonstrate a passion for technology-enabled transformation, a collaborative mindset, and the ability to deliver high-quality solutions in a fast-paced consulting environment.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Finance, Human Resources, or a related discipline.</li><li>Approximately 4-7 years of relevant professional experience in Oracle consulting, implementation, or support projects.</li><li>Experience working with one or more Oracle solution areas, including Oracle ERP Cloud, Oracle HCM Cloud, Oracle SCM Cloud, Oracle EPM Cloud, and Oracle EBS.</li><li>Participation in at least one full-cycle Oracle implementation project.</li><li>Strong understanding of business processes and how they are enabled through Oracle technologies.</li><li>Experience in requirements gathering, solution design, configuration, testing, training, and deployment activities.</li><li>Ability to analyze business requirements and translate them into practical Oracle-based solutions.</li><li>Familiarity with project delivery methodologies and best practices.</li><li>Experience working within consulting firms or large enterprise organizations is preferred.</li><li>Strong stakeholder management and client-facing communication skills.</li><li>Excellent problem-solving and analytical capabilities.</li><li>Fluency in English is required; Arabic is an advantage.</li><li>Oracle certifications are considered a plus.</li></ul>
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<p><strong>Role Purpose</strong></p><br><p>Accountable for one or more components of the education and compliance of health, safety, and fire protection programs designed to protect Brand reputation, Guests, Colleagues and assets from a range of risks. Conduct Risk and Fire Protection reviews for Hotels and IHG Offices. Provide consulting service and conduct training for Colleagues designed to improve awareness and prevent loss. As a member of the Risk Management team, may assist in the continuous improvement/ development of standards, materials and management systems to provide comprehensive support and optimal global consistency.</p><br><p><span>As an <strong>FLS Specialist</strong>, you will support the hotel in maintaining a safe and secure environment for our guests, colleagues, visitors, and assets. You will be responsible for monitoring Fire Life Safety systems, supporting emergency preparedness, and ensuring compliance with hotel standards and applicable local regulations.</span></p><br><p><strong>Key Accountabilities</strong></p><br><ul><li><span>Key Responsibilities</span></li><li><span>Monitor and enforce Fire Life Safety standards in accordance with hotel policies and local regulations.</span></li><li><span>Conduct regular inspections of fire detection, alarm, and suppression systems, including fire alarms, extinguishers, sprinklers, fire pumps, emergency exits, and related safety equipment.</span></li><li><span>Ensure Fire Life Safety equipment and systems are properly maintained, tested, and operational.</span></li><li><span>Monitor the main Fire Alarm Panel (FAP), repeaters, and associated fire alarm systems and promptly report any faults or abnormalities.</span></li><li><span>Conduct routine Fire Life Safety inspections and identify potential hazards, ensuring appropriate corrective actions are followed up.</span></li><li><span>Support and conduct fire drills, evacuation exercises, and other emergency preparedness activities.</span></li><li><span>Train and support colleagues on fire prevention, emergency procedures, evacuation protocols, and the proper use of firefighting equipment.</span></li><li><span>Maintain accurate Fire Life Safety records, inspection logs, testing documentation, and certification records.</span></li><li><span>Support the investigation and reporting of fire, safety, and emergency-related incidents and follow up on corrective actions.</span></li><li><span>Coordinate with Engineering and other hotel departments regarding the maintenance and rectification of Fire Life Safety systems.</span></li><li><span>Support compliance with IHG Fire Life Safety requirements, hotel procedures, and applicable local authority requirements.</span></li><li><p>Respond and provide support to Hotel Operations as needed in mitigating the effects of serious incidents, crisis and/or violations.</p><br></li></ul><p><strong>Key Skills & Experiences</strong></p><br><ul><li>Bachelor’s degree in Fire Protection Engineering or an equivalent combination of education and work related experience.</li><li>Certified/approved as an FLS Specialist in accordance with applicable Jordanian government requirements.</li><li>2 to 4 years of progressive work Relevant experience in Fire Life Safety, preferably within hospitality industry.</li></ul><p><strong>Technical Skills, Knowledge and Other skills</strong></p><br><ul><li>Professional English, both written and spoken.</li><li>Strong administrative, reporting, documentation, and follow-up skills.</li><li>Demonstrated knowledge of hospitality fire protection controls to protect people, property and IHG’s trusted reputation.</li><li>Demonstrated proficiency reviewing architectural plans and drawings.</li><li>Demonstrated knowledge inspecting fire detection and suppression systems.</li><li>Applies logical and scientific thinking to wide range of intellectual and practical problems.</li><li>Demonstrates clear and concise communication skills including adapting both verbal and written communication to the needs and level of the user.</li><li>Proficient computer skills including Microsoft Office suite, Windows, Internet and email.</li></ul><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed personnel wishing to make a change. If you are passionate about building meaningful relationships with donors and helping connect people around the world with Palestine Refugees in need, UNRWA would like to hear from you. The Donor Care Officer reports to the Donor Engagement Officer (Digital Fundraising), P3.</p><p>Responsibilities Acts as the primary focal point for donors, overseeing and managing all oncoming inquiries related to donations, UNRWA s work, and donor account management, ensuring timely and professional responses that uphold high standards of service and engagement. Supports donors in managing updates to their contributions, including cancellations, upgrades, payment modifications, ensuring positive and seamless donor experience. Maintains and regularly updates donor records in the CRM system, ensuring completeness, accuracy, and adherence to confidentiality, data protection, and quality assurance standards. Manages communications related to donors by preparing professional acknowledgment messages, thank-you letters, stewardship updates, and other tailored materials throughout the journey. Collaborates closely with the Digital Fundraising and Donor Retention teams to review, analyze and validate donor-facing messaging, ensuring clarity, accuracy, strategically aligned, and effectively engages donors. Designs and optimizes donor care systems and tools, implements in system workflow, data management, and reporting, while monitoring systems performance and user utilization. Overseas and analyses donor feedback to identify gaps for continuous improvement. Supports donor feedback mechanisms, including designing donor surveys, analyzing data to assess satisfaction levels, and preparing comprehensive reports and recommendations that inform decision-making. Supports fundraising campaigns during peak periods by handling increased donor inquiries, personalizing donor communications, and ensuring smooth donor journeys.</p><p>Competencies UN Core Values of lntegrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Default managerial competencies may apply. Functional i. Formulating Strategies and Concepts ii. Deciding and Initiating Action iii. Applying Technical Expertise iv. Adapting and Responding to Change v. Relating and Networking</p><p>Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>A university degree from an accredited educational institution in communications, Business Administration, Marketing, International Relations, or other relevant fields.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>A university degree from an accredited educational institution in communications, Business Administration, Marketing, International Relations, or other relevant fields is required. At least four years of relevant work experience at the national and/or international level in donor relations, customer service, communications, or other relevant programmes is required. Excellent command of spoken and written English is required. Prior experience with NGOs, humanitarian organizations, or fundraising is desirable. Experience with CRM systems and digital platforms is desirable.</p><h2><br></h2><p></p></section>
<p>The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.</p><p>Responsibilities:</p><p><strong>Quality Assurance & Testing</strong></p><ul><li>Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.</li><li>Validate business requirements against implemented features and acceptance criteria.</li><li>Test multi-tenant scenarios, role-based access, and permission logic.</li><li>Validate integrations with external systems (e.g., payment gateways).</li><li>Perform data validation testing on SQL Server to ensure data accuracy and integrity.</li><li>Identify, log, and track defects using Jira / Azure DevOps.</li><li>Verify bug fixes and prevent regressions.</li><li>Support User Acceptance Testing (UAT) and pre-production validation.</li></ul><p><strong>Release & Environment Validation</strong></p><ul><li>Validate deployment readiness for QA, UAT, and Production environments.</li><li>Perform post-deployment verification and smoke testing.</li><li>Support hotfix validation and emergency releases.</li><li>Coordinate with DevOps and Development teams to ensure environment stability.</li></ul><p><strong>Test Documentation & Standards</strong></p><ul><li>Create and maintain: test plans, test cases, test scenarios, and regression suites</li><li>Define and improve QA processes and testing standards.</li><li>Ensure repeatable, auditable testing practices aligned with SDLC.</li></ul><p><strong>Application & Technical Documentation</strong></p><ul><li>Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.</li><li>Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations</li><li>Ensure documentation is structured, accessible, and version controlled.</li><li>Work closely with developers to capture technical knowledge accurately.</li></ul><p><strong>Knowledge Management & Transition</strong></p><ul><li>Lead documentation activities during vendor transition and knowledge transfer.</li><li>Ensure critical system knowledge is captured and not retained by individuals.</li><li>Support onboarding of new team members using documented materials.</li><li>Actively reduce single-point-of-failure risks.</li></ul><p><strong>SDLC & Process Compliance</strong></p><ul><li>Ensure QA activities are embedded in the SDLC.</li><li>Validate that acceptance criteria are met before release approval.</li><li>Support sprint planning by estimating QA effort.</li><li>Participate in retrospectives to improve quality processes.</li></ul><p><strong>Tools & Automation (Progressive)</strong></p><ul><li>Support test automation initiatives where applicable.</li><li>Collaborate with DevOps on CI/CD quality gates.</li><li>Identify opportunities to improve testing efficiency and coverage.</li></ul><p><strong>Collaboration & Communication</strong></p><ul><li>Work closely with development team lead, developers, and technical delivery lead, DevOps & Infra teams.</li><li>Provide clear quality status and risk visibility.</li><li>Escalate quality risks early.</li></ul><p><strong>Job Relations:</strong></p><p>Reports to IT Manager. Works closely with Development, DevOps, Infra, and Product teams. Coordinates with business stakeholders during UAT.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in computer engineering, computer science, or a related field.</p><p>3-6 years of experience in QA or software testing, and documentation</p><p>Strong understanding of SDLC and testing methodologies.</p><p>Experience testing: Web applications, APIs, and SQL-based systems</p><p>Strong documentation and communication skills.</p><p>Detail-oriented with strong analytical skills.</p><p><strong>Competencies:</strong></p><ul><li>Experience with enterprise or multi-tenant systems.</li><li>Experience documenting legacy systems.</li><li>Exposure to ASP.NET Zero / abp.io.</li><li>Experience working with distributed teams.</li><li>Familiarity with basic test automation concepts.</li></ul><p><strong>Skills & Languages:</strong></p><ul><li>Proficiency with Agile tools (e.g., Jira)</li><li>Understanding of software development life cycle and agile methodologies.</li><li>Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.)</li><li>Fluent in English (required).</li><li>Arabic proficiency (preferred).</li></ul>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Location: Amman, Jordan Job Description: The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems.<br> This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.<br> Responsibilities: Quality Assurance & Testing Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.<br> Validate business requirements against implemented features and acceptance criteria.<br> Test multi-tenant scenarios, role-based access, and permission logic.<br> Validate integrations with external systems (e.<br>g., payment gateways).<br> Perform data validation testing on SQL Server to ensure data accuracy and integrity.<br> Identify, log, and track defects using Jira / Azure DevOps.<br> Verify bug fixes and prevent regressions.<br> Support User Acceptance Testing (UAT) and pre-production validation.<br> Release & Environment Validation Validate deployment readiness for QA, UAT, and Production environments.<br> Perform post-deployment verification and smoke testing.<br> Support hotfix validation and emergency releases.<br> Coordinate with DevOps and Development teams to ensure environment stability.<br> Test Documentation & Standards Create and maintain: test plans, test cases, test scenarios, and regression suites Define and improve QA processes and testing standards.<br> Ensure repeatable, auditable testing practices aligned with SDLC.<br> Application & Technical Documentation Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.<br> Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations Ensure documentation is structured, accessible, and version controlled.<br> Work closely with developers to capture technical knowledge accurately.<br> Knowledge Management & Transition Lead documentation activities during vendor transition and knowledge transfer.<br> Ensure critical system knowledge is captured and not retained by individuals.<br> Support onboarding of new team members using documented materials.<br> Actively reduce single-point-of-failure risks.<br> SDLC & Process Compliance Ensure QA activities are embedded in the SDLC.<br> Validate that acceptance criteria are met before release approval.<br> Support sprint planning by estimating QA effort.<br> Participate in retrospectives to improve quality processes.<br> Tools & Automation (Progressive) Support test automation initiatives where applicable.<br> Collaborate with DevOps on CI/CD quality gates.<br> Identify opportunities to improve testing efficiency and coverage.<br> Collaboration & Communication Work closely with development team lead, developers, and technical delivery lead, DevOps & Infra teams.<br> Provide clear quality status and risk visibility.<br> Escalate quality risks early.<br> Job Relations: Reports to IT Manager.<br> Works closely with Development, DevOps, Infra, and Product teams.<br> Coordinates with business stakeholders during UAT.<br> Bachelor’s degree in computer engineering, computer science, or a related field.<br> 3–6 years of experience in QA or software testing, and documentation Strong understanding of SDLC and testing methodologies.<br> Experience testing: Web applications, APIs, and SQL-based systems Strong documentation and communication skills.<br> Detail-oriented with strong analytical skills.<br> Competencies: Experience with enterprise or multi-tenant systems.<br> Experience documenting legacy systems.<br> Exposure to ASP.<br>NET Zero / abp.<br>io. Experience working with distributed teams.<br> Familiarity with basic test automation concepts.<br> Skills & Languages: Proficiency with Agile tools (e.<br>g., Jira) Understanding of software development life cycle and agile methodologies.<br> Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.<br>) Fluent in English (required).<br> Arabic proficiency (preferred).<br></span> </div>
<p><h4>Description</h4>
<p>Location: Amman, Jordan</p>
<h4>Job description:</h4>
<p>The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.</p>
<h4>Responsibilities:</h4>
<p><strong>Quality assurance & testing</strong><br>
Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.<br>
Validate business requirements against implemented features and acceptance criteria.<br>
Test multi-tenant scenarios, role-based access, and permission logic.<br>
Validate integrations with external systems (e.g., payment gateways).<br>
Perform data validation testing on SQL Server to ensure data accuracy and integrity.<br>
Identify, log, and track defects using Jira / Azure DevOps.<br>
Verify bug fixes and prevent regressions.<br>
Support User Acceptance Testing (UAT) and pre-production validation.</p>
<p><strong>Release & environment validation</strong><br>
Validate deployment readiness for QA, UAT, and Production environments.<br>
Perform post-deployment verification and smoke testing.<br>
Support hotfix validation and emergency releases.<br>
Coordinate with DevOps and Development teams to ensure environment stability.</p>
<p><strong>Test documentation & standards</strong><br>
Create and maintain: test plans, test cases, test scenarios, and regression suites.<br>
Define and improve QA processes and testing standards.<br>
Ensure repeatable, auditable testing practices aligned with SDLC.</p>
<p><strong>Application & technical documentation</strong><br>
Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.<br>
Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations.<br>
Ensure documentation is structured, accessible, and version controlled.<br>
Work closely with developers to capture technical knowledge accurately.</p>
<p><strong>Knowledge management & transition</strong><br>
Lead documentation activities during vendor transition and knowledge transfer.<br>
Ensure critical system knowledge is captured and not retained by individuals.<br>
Support onboarding of new team members using documented materials.<br>
Actively reduce single-point-of-failure risks.</p>
<p><strong>SDLC & process compliance</strong><br>
Ensure QA activities are embedded in the SDLC.<br>
Validate that acceptance criteria are met before release approval.<br>
Support sprint planning by estimating QA effort.<br>
Participate in retrospectives to improve quality processes.</p>
<p><strong>Tools & automation (progressive)</strong><br>
Support test automation initiatives where applicable.<br>
Collaborate with DevOps on CI/CD quality gates.<br>
Identify opportunities to improve testing efficiency and coverage.</p>
<p><strong>Collaboration & communication</strong><br>
Work closely with development team lead, developers, and technical delivery lead, DevOps & Infra teams.<br>
Provide clear quality status and risk visibility.<br>
Escalate quality risks early.</p>
<h4>Job relations:</h4>
<p>Reports to IT Manager.<br>
Works closely with Development, DevOps, Infra, and Product teams.<br>
Coordinates with business stakeholders during UAT.</p>
<h4>Requirements</h4>
<p>Bachelor’s degree in computer engineering, computer science, or a related field.<br>
3–6 years of experience in QA or software testing, and documentation.<br>
Strong understanding of SDLC and testing methodologies.<br>
Experience testing: web applications, APIs, and SQL-based systems.<br>
Strong documentation and communication skills.<br>
Detail-oriented with strong analytical skills.</p>
<h4>Competencies:</h4>
<ul>
<li>Experience with enterprise or multi-tenant systems.</li>
<li>Experience documenting legacy systems.</li>
<li>Exposure to ASP.NET Zero / abp.io.</li>
<li>Experience working with distributed teams.</li>
<li>Familiarity with basic test automation concepts.</li>
</ul>
<h4>Skills & languages:</h4>
<ul>
<li>Proficiency with Agile tools (e.g., Jira).</li>
<li>Understanding of software development life cycle and agile methodologies.</li>
<li>Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.).</li>
<li>Fluent in English (required).</li>
<li>Arabic proficiency (preferred).</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>Location: Amman, Jordan</p>
<h4>Job description:</h4>
<p>The Quality Assurance and Documentation Engineer is responsible for ensuring application quality, stability, and knowledge continuity across all systems. This role combines hands-on testing with structured technical documentation, ensuring that functional behavior, system architecture, integrations, and processes are fully understood, documented, and repeatable.</p>
<h4>Responsibilities:</h4>
<p><strong>Quality assurance & testing</strong><br>
Plan, design, and execute functional, regression, and smoke test cases for web, API, Windows client, and mobile applications.<br>
Validate business requirements against implemented features and acceptance criteria.<br>
Test multi-tenant scenarios, role-based access, and permission logic.<br>
Validate integrations with external systems (e.g., payment gateways).<br>
Perform data validation testing on SQL Server to ensure data accuracy and integrity.<br>
Identify, log, and track defects using Jira / Azure DevOps.<br>
Verify bug fixes and prevent regressions.<br>
Support User Acceptance Testing (UAT) and pre-production validation.</p>
<p><strong>Release & environment validation</strong><br>
Validate deployment readiness for QA, UAT, and Production environments.<br>
Perform post-deployment verification and smoke testing.<br>
Support hotfix validation and emergency releases.<br>
Coordinate with DevOps and Development teams to ensure environment stability.</p>
<p><strong>Test documentation & standards</strong><br>
Create and maintain: test plans, test cases, test scenarios, and regression suites.<br>
Define and improve QA processes and testing standards.<br>
Ensure repeatable, auditable testing practices aligned with SDLC.</p>
<p><strong>Application & technical documentation</strong><br>
Document application components including: modules and features, application flows, APIs and integrations, data flows and dependencies, and background jobs and scheduled processes.<br>
Maintain up-to-date documentation for: architecture overview, deployment flows, and environment configurations.<br>
Ensure documentation is structured, accessible, and version controlled.<br>
Work closely with developers to capture technical knowledge accurately.</p>
<p><strong>Knowledge management & transition</strong><br>
Lead documentation activities during vendor transition and knowledge transfer.<br>
Ensure critical system knowledge is captured and not retained by individuals.<br>
Support onboarding of new team members using documented materials.<br>
Actively reduce single-point-of-failure risks.</p>
<p><strong>SDLC & process compliance</strong><br>
Ensure QA activities are embedded in the SDLC.<br>
Validate that acceptance criteria are met before release approval.<br>
Support sprint planning by estimating QA effort.<br>
Participate in retrospectives to improve quality processes.</p>
<p><strong>Tools & automation (progressive)</strong><br>
Support test automation initiatives where applicable.<br>
Collaborate with DevOps on CI/CD quality gates.<br>
Identify opportunities to improve testing efficiency and coverage.</p>
<p><strong>Collaboration & communication</strong><br>
Work closely with development team lead, developers, and technical delivery lead, DevOps & Infra teams.<br>
Provide clear quality status and risk visibility.<br>
Escalate quality risks early.</p>
<h4>Job relations:</h4>
<p>Reports to IT Manager.<br>
Works closely with Development, DevOps, Infra, and Product teams.<br>
Coordinates with business stakeholders during UAT.</p>
<h4>Requirements</h4>
<p>Bachelor’s degree in computer engineering, computer science, or a related field.<br>
3–6 years of experience in QA or software testing, and documentation.<br>
Strong understanding of SDLC and testing methodologies.<br>
Experience testing: web applications, APIs, and SQL-based systems.<br>
Strong documentation and communication skills.<br>
Detail-oriented with strong analytical skills.</p>
<h4>Competencies:</h4>
<ul>
<li>Experience with enterprise or multi-tenant systems.</li>
<li>Experience documenting legacy systems.</li>
<li>Exposure to ASP.NET Zero / abp.io.</li>
<li>Experience working with distributed teams.</li>
<li>Familiarity with basic test automation concepts.</li>
</ul>
<h4>Skills & languages:</h4>
<ul>
<li>Proficiency with Agile tools (e.g., Jira).</li>
<li>Understanding of software development life cycle and agile methodologies.</li>
<li>Good knowledge of partner/system integration principles (APIs, data exchange formats, etc.).</li>
<li>Fluent in English (required).</li>
<li>Arabic proficiency (preferred).</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Place: Amman, Jordan, with travels to Palestine, depending on access Starting date: September 1st 2026 Duration of contract: 12 months Humanity & Inclusion is an independent and impartial aid organisation working in situations of poverty and exclusion, conflict and disaster.<br> The organisation works alongside people with disabilities and vulnerable populations, taking action and bearing witness in order to respond to their essential needs, improve their living conditions and promote respect for their dignity and fundamental rights.<br> Since its creation in 1982, HI has run development programmes in more than 60 countries and responded to numerous emergencies.<br> Today, we have a budget of approximately 255 million euros, with 4794 employees worldwide.<br> At Handicap International-Humanity & Inclusion, we truly believe in the importance of inclusion and diversity within our organisation.<br> This is why we are engaged to a disability policy to encourage the inclusion and integration of people with disabilities.<br> Please indicate if you require any special accommodation, even at the first interview.<br> For more information about the organisation: www.<br>hi.org JOB CONTEXT: HI Palestine is currently operating as a stand-alone program under the authority of the Emergency Division, with a dedicated governance framework adapted to the scale and complexity of the crisis.<br> This arrangement, confirmed until the end of 2026, is intended to provide the structural flexibility and operational responsiveness required in the current context, while also anticipating and preparing for a transfer back to Mashreq Programme (regional office).<br> Palestine Coordination is split between Jerusalem and Amman, with a West Bank area office located in Ramallah and a Gaza area office in Middle-Area.<br> In Gaza, HI operates three offices: one in the middle area, one in the north, and one in the south.<br> The mission's operational strategy relies on 4 pillars: Health (Rehabilitation and P&O), Armed Violence Reduction, Atlas Logistics, and Education.<br> Cross-cutting components include IHA, MHPSS, Protection Mainstreaming, and DGA.<br> The total budget for 2025 is expected to range between 8 and 12 million EUR.<br> YOUR MISSION: Reporting to the Country Director (CD), as Operations Manager you ensure the effective implementation, quality, and coherence of HI’s Palestine programme.<br> You provide strategic and operational leadership, directly supervise Area Managers and the EOD (Explosive Ordnance Disposal) Chief of Operation (CoO), and coordinate closely with technical and support teams.<br> The role supports compliance with donor requirements, promotes harmonized tools and practices, and strengthens project management capacities.<br> You also contribute to strategic planning, risk mitigation, and the integration of cross-cutting priorities.<br> In this framework, your main responsibilities are: Responsibility 1: Operational Oversight and Strategy Implementation • Lead the planning, coordination, and implementation of field operations in close collaboration with Area Managers, ensuring alignment with the mission’s strategic and operational plans • Translate programmatic strategies, developed under the Technical Head of Program (THOP) guidance, into feasible, timely, and efficient operational workplans • Contribute to the contextualization of the country strategy, ensuring that field-level realities and operational risks are appropriately considered • Regularly assess operational risks and constraints and develop mitigation measures accordingly Responsibility 2: Supervision and Support to Area Managers and EOD Chief of Operations • Directly supervise Area Managers and EOD Chief of Operations, providing guidance, troubleshooting, and strategic oversight to ensure consistent, high-quality field operations.<br> • Promote strong field leadership, staff well-being, accountability, and cross-area learning • Ensure standardization of practices across field bases, while allowing for contextual adaptation where necessary Responsibility 3: Operational Coordination and Cross-Functional Integration • Serve as the primary link between field teams and support services (logistics, finance, HR, security), ensuring integrated planning and problem-solving • Convene and lead monthly coordination meetings with Project Managers (PMs), Area Managers, and support departments to review progress and address bottlenecks Responsibility 4: Project Delivery and Compliance • Closely with Area Managers and EOD Chief of Operations, monitor implementation of all field-based projects to ensure activities are delivered on time, within scope and budget, and in compliance with donor and internal regulations • Ensure that project implementation plans (work plans, procurement plans, distribution schedules, etc.<br>) are realistic and regularly updated • Follow up on Situation Reports and other key reporting tools from Area Managers Responsibility 5: Monitoring Tools and Standardization • In collaboration with the THoP and MEAL Manager, promote the use of harmonized planning and monitoring tools across operational bases • Ensure tools such as workplans, procurement plans, and indicator trackers are in use, well-understood by field staff, and regularly reviewed Responsibility 6: Contribution to Project Design and Feasibility • Provide operational inputs during project proposal development, including logistical feasibility, access considerations, and timelines • Support the THoP in ensuring proposed interventions are realistically grounded in field capacities and constraints Responsibility 7: Capacity Building and Leadership Development • Identify capacity-building needs of Project Managers and Area Managers on operational aspects of project management (planning, logistics, budget follow-up, compliance) • Provide mentoring, coaching, and training as needed to strengthen field leadership and delivery capacity CHARACTERISTICS OF THE POSITION: • Amman : Security is stable in Amman and in most parts of Jordan • Gaza Strip: In the current crisis, the entire population is at risk due to frequent airstrikes and ground offensives despite the ceasefire.<br> HI has not been able to deploy international team members since January 2026 due to registration issues and access constraints.<br> Due to the current difficulties in obtaining an authorization to enter Gaza, it is possible that the selected candidate will have to carry out all their mission from Amman.<br> This situation is beyond our control and beyond the responsibility of our organization.<br> • West Bank: The situation remains volatile and unpredictable, with frequent clashes between Israeli forces and Palestinians, particularly during military raids in refugee camps and urban areas.<br> Movement restrictions, checkpoints, and closures continue to impact civilian life and humanitarian access.<br> HI is not able to deploy international team members in the West Bank due to registration issues and access constraints.<br> At HI, the conditions offered are up to your commitment and adapted to the context of your mission.<br> https://hi.<br>org/en/join-the-team 12 months International contract starting from September 1st 2026; The international contract provides social cover adapted to your situation: Unemployment insurance benefits for EU nationals; Pension scheme; Medical coverage with 50% of employee contribution; Repatriation insurance paid by HI; Salary from 2869 € gross/month upon experience; Perdiem: according to the mission site : 640€ / month when in Jordan, paid in the field.<br> 887€/month when in Palestine.<br> Hardship: according to the mission site : 0€ in Jordan; or 500 € net/month while in Gaza.<br> Paid leaves: 25 days per year; R&R: 1 day per month if the staff is based in Jordan.<br> The terms and conditions include a rate specific to deployments in Gaza.<br> Position can be open to couples or families: Support travel costs (air ticket & visa) for accompanying dependent and health/ repatriation insurance if the dependent has no income; open to families: Family package: a child allowance of 100€ per month, per child (from the second child) paid in the field; Contribution to school registration fees for children over 3 years; Family-wide health coverage; Payment for travel costs (air ticket & visa) and transport of your personal effects; Housing: Individual taken in charge by HI; If you are resident in the country: local package.<br> You have 5 years of experience in humanitarian emergency responses, and at least 3 years of experience as Area Manager and/or Operations Manager, You show good coaching and management skills, especially in remote management.<br> You master the project cycle management, as well as emergency donors, You have a good ability to manage stress and a strong ability to support and advise your team, Proficiency in spoken Arabic is a strong asset.<br></span> </div>