CS Cart Jobs - Amman Jordan
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<p>Role Overview</p><p>We are seeking an experienced Freelance IT Finance & Controlling Consultant to support the Digital Finance & Governance team. The primary focus of this role is to provide hands-on support for IT budget planning, management reporting, month-end financial activities, and IT cost allocation/recharge processes. You will work remotely for a german company.</p><p> </p><p>The consultant will work closely with IT leadership, finance teams, and country organizations to ensure financial transparency, reporting accuracy, and efficient financial governance across the IT organization.</p><p>Key Responsibilities</p><p> </p><p>Support IT budget planning, forecasting, financial performance tracking, and month-end closing activities.</p><p>Prepare management reports, financial analyses, dashboards, and executive presentations.</p><p>Manage and enhance IT cost allocation and recharge processes, including data validation and reporting.</p><p>Monitor software licensing spend, usage, compliance, and optimization opportunities.</p><p>Drive license optimization initiatives to improve cost efficiency and value realization.</p><p>Coordinate and track software and service renewals, including financial impact assessments and stakeholder alignment.</p><p>Analyze budget deviations, identify risks and savings opportunities, and support cost optimization measures.</p><p>Collaborate with IT, Finance, Procurement, and vendors to ensure financial transparency and governance.</p><p>Contribute to process improvements, reporting automation, and continuous enhancement of IT financial management practices.</p><p>Skills</p><p> </p><p>Support IT budget planning, forecasting, financial performance tracking, and month-end closing activities.</p><p>Prepare management reports, financial analyses, dashboards, and executive presentations.</p><p>Manage and enhance IT cost allocation and recharge processes, including data validation and reporting.</p><p>Monitor software licensing spend, usage, compliance, and optimization opportunities.</p><p>Drive license optimization initiatives to improve cost efficiency and value realization.</p><p>Coordinate and track software and service renewals, including financial impact assessments and stakeholder alignment.</p><p>Analyze budget deviations, identify risks and savings opportunities, and support cost optimization measures.</p><p>Collaborate with IT, Finance, Procurement, and vendors to ensure financial transparency and governance.</p><p>Contribute to process improvements, reporting automation, and continuous enhancement of IT financial management practices.</p>
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<p ><span >The purpose of the Information Management, Design & Advocacy Officer position is to ensure the provision of updated daily data to the cluster Information Coordinator and coordination team by analyzing, verifying, and preparing reports that align with the identified needs in the OPT. The officer will also be responsible for designing all cluster-related products — including infographics, dashboards, maps, and visual materials — originated from the Cluster Team, as well as managing the cluster's social media presence and supporting evidence-based advocacy communications.</span></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong> </strong> <strong>Location:</strong> Amman, Jordan</p>
<p> <strong>Job Type:</strong> Full-time</p>
<p> <strong> </strong> </p>
<p> <strong>Description:</strong> </p>
<p> <strong> </strong> </p>
<p>We are looking for a talented <strong>Specialist, IT PMO </strong>to join us. At Hikma you ll be supported by a culture of progress and belonging where people are encouraged to develop, wellbeing is prioritised and our inclusive approach values contributions from all. We re seeking candidates who embody our values: Innovative, driven to keep learning; Caring, genuinely compassionate in their work; and Collaborative, eager to solve problems together.</p>
<p> </p>
<p>If you want to be part of a team that cares about impact, this is the place for you.</p>
<p> </p>
<p> <strong>Key Responsibilities:</strong> </p>
<p> <strong> </strong> </p>
<p>1. Portfolio & Governance Support</p>
<p> </p>
<ul>
<li>Support the PMO Manager in portfolio planning, prioritization, and alignment with organizational strategy.</li>
<li>Ensure adherence to PMO governance frameworks, policies, and standards.</li>
<li>Monitor compliance with project management methodologies (Agile, Waterfall, Hybrid).</li>
<li>Maintain and continuously enhance PMO processes, templates, and tools.</li>
</ul>
<p> </p>
<p>2. Project Oversight & Delivery Assurance</p>
<p> </p>
<ul>
<li>Track project performance using KPIs such as scope, schedule, cost, risk, and quality.</li>
<li>Conduct periodic project health checks and governance audits.</li>
<li>Identify risks and issues proactively and escalate with mitigation recommendations.</li>
</ul>
<p> </p>
<p>3. Reporting & Executive Insights</p>
<p> </p>
<ul>
<li>Develop and maintain portfolio dashboards and executive-level reports.</li>
<li>Consolidate project updates into clear, actionable insights for leadership.</li>
<li>Prepare reports and presentations for steering committees and executive meetings.</li>
</ul>
<p> </p>
<p>4. Resource & Capacity Management</p>
<p> </p>
<ul>
<li>Support resource planning and allocation across projects and programs.</li>
<li>Monitor resource utilization and highlight over- or under-allocation risks.</li>
<li>Collaborate with functional managers to ensure optimal workforce capacity.</li>
</ul>
<p> </p>
<p>5. Financial Tracking & Benefits Realization</p>
<p> </p>
<ul>
<li>Monitor project budgets, forecasts, and actual expenditures.</li>
<li>Ensure financial governance, accuracy, and cost control discipline.</li>
<li>Track and report benefits realization against approved business cases.</li>
</ul>
<p> </p>
<p>6. Risk, Issue & Dependency Management</p>
<p> </p>
<ul>
<li>Maintain centralized portfolio-level risk and issue registers.</li>
<li>Identify and manage inter-project dependencies.</li>
<li>Ensure timely escalation and resolution of critical risks and issues.</li>
</ul>
<p> </p>
<p>7. Tools, Systems & Data Management</p>
<p> </p>
<ul>
<li>Administer and optimize PMO tools (e.g., MS Project Online, Power BI).</li>
<li>Ensure data accuracy, consistency, and integrity across systems.</li>
<li>Promote adoption of PMO tools and best practices through training and support.</li>
</ul>
<p> </p>
<p>8. Continuous Improvement & PMO Maturity</p>
<p> </p>
<ul>
<li>Identify opportunities to improve PMO efficiency and maturity.</li>
<li>Benchmark against industry best practices and implement enhancements.</li>
<li>Support audits, assessments, and maturity evaluations.</li>
</ul>
<p> </p>
<p>9. Mentoring & Capability Building</p>
<p> </p>
<ul>
<li>Mentor and guide junior Project Managers and PMO team members.</li>
<li>Support training initiatives and knowledge-sharing programs.</li>
<li>Contribute to fostering a high-performance and collaborative PMO culture.</li>
</ul>
<p> </p>
<p> <strong>Qualifications:</strong> </p>
<p>We are looking for candidates whose experience and skills align closely with the qualifications outlined below:</p>
<ul>
<li>Bachelor s degree in Business Administration, Project Management, IT, or a related field.</li>
<li>Minimum 5 8 years of experience in PMO, project/program management, or portfolio management.</li>
<li>Professional certifications such as PMP, PRINCE2, PMI-PgMP, or equivalent is highly desirable.</li>
<li>Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid).</li>
<li>Experience with PMO tools such as MS Project Online, Power BI, or similar platforms.</li>
</ul>
<p> </p>
<p> <strong>Skills:</strong> </p>
<ul>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent reporting and data visualization capabilities.</li>
<li>Effective stakeholder management and communication skills.</li>
<li>High attention to detail and organizational skills.</li>
<li>Ability to work in a fast-paced, multi-project environment.</li>
<li>Mentoring capabilities.</li></ul></div></section>
<p>Senior Software Engineer – Flutter and Firebase and Go</p><p>Location: Amman, Jordan – On-site<br>Employment Type: Full-time</p><p>About the Company:</p><p>We are an American company that buys and recycles cars in the Chicago area, with a 10-person operations team in Jordan.</p><p>Our daily operations run on software we develop internally, including dispatch management, tow-truck fleet management, vehicle intake, parts inventory, and payroll and employee management.</p><p>We are seeking a Senior Software Engineer to join our engineering team and help develop, maintain, and operate a live production platform used daily by drivers, dispatchers, and yard staff.</p><p>Responsibilities:</p><ul><li>Develop and maintain Flutter applications for web, Android, and iOS.</li><li>Develop and manage Firebase services, including Firestore, Authentication, Cloud Functions, and FCM.</li><li>Develop and maintain APIs using Go and PostgreSQL.</li><li>Implement features end-to-end from requirements analysis to testing, deployment, and production verification.</li><li>Diagnose operational issues and fix outages affecting users and staff quickly.</li><li>Write clean, maintainable code with clear tests and reviews.</li><li>Prepare small, organized Merge Requests linked to work tickets.</li><li>Manage build and release processes via GitLab CI, Codemagic, TestFlight, and Shorebird.</li><li>Apply best practices for data protection and system security.</li><li>Monitor app and service performance post-release and verify new versions work correctly.</li><li>Collaborate directly with management and operations teams to understand problems and translate them into practical software solutions.</li></ul><p>Basic Requirements:</p><ul><li>Strong, hands-on experience with Flutter and Dart for mobile and web apps.</li><li>Advanced Firebase experience, especially Firestore, Auth, Cloud Functions, and FCM.</li><li>Experience building backend systems with Go, or strong Node.js experience with willingness to work in Go.</li><li>Good PostgreSQL and SQL/database design experience.</li><li>Experience with REST APIs and external system integration.</li><li>Good understanding of Git, GitLab, and CI/CD processes.</li><li>Experience releasing Android and iOS apps and managing versions.</li><li>Ability to handle production systems and data securely and responsibly.</li><li>Ability to work independently and take ownership from start to finish.</li><li>Good written English, especially for tickets and technical documentation.</li><li>Proven hands-on experience shipping real production apps or systems.</li></ul><p>Nice to Have:</p><ul><li>Experience with Shorebird and direct Flutter updates.</li><li>Experience with Codemagic, TestFlight, and Google Play Console.</li><li>Experience with Docker or Google Cloud Platform.</li><li>Experience with maps, notifications, location tracking, or fleet management systems.</li><li>Experience with operational, logistics, or internal enterprise apps.</li></ul><p>Nature of Work:</p><p>This is a hands-on delivery role, not a meetings-focused position. You will be expected to take features from implementation through testing and production verification.</p><p>The position is based at our office in Amman, Jordan. Some overlap with US Central Time will be required. Exact working hours will be discussed during the interview.</p><p>Compensation:</p><ul><li>Competitive salary based on demonstrated experience and technical ability.</li><li>Payment in JOD or USD equivalent.</li><li>Opportunity to work on a real, stable production product used daily.</li><li>Clear ownership, visible output, and direct influence over the product.</li></ul><p>How to Apply:</p><p>Please Send the following</p><ol><li>Your CV.</li><li>Your GitHub or GitLab profile.</li><li>A short note describing the most meaningful production system or application you have shipped.</li><li>A clear explanation of your personal contribution and the technologies you used.</li><li>Your expected salary and availability to start.</li></ol><p>Real production work and repositories matter more to us than certificates.</p><p> </p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an Associate Software Engineer to join our dynamic engineering teams and contribute to the development of innovative software solutions. As an Associate Software Engineer, you will work as part of a Scrum team responsible for delivering components of our flagship products and platforms. This entry-level professional position provides an excellent opportunity to develop your technical skills while contributing to meaningful software development projects that impact millions of users globally. Your primary responsibility is to work as a Quality Engineer, focusing on developing regression tests, end-to-end (E2E) tests, and other quality assurance solutions to ensure product reliability and performance.</p><p>How You Will Make an Impact</p><p>As an Associate Software Engineer, you will work in teams responsible for delivering one or more product components across various platforms including research, education, and corporate learning systems. You will be responsible for delivering solid and maintainable software through established good processes while taking ownership over component, product, or project lifecycles. You will provide technical support and assistance to end-users, troubleshoot application issues, and resolve them in a timely manner. Your responsibilities will include documenting and tracking support tickets, escalating unresolved issues following established procedures, and contributing to continuous improvement of support processes and procedures.</p><p>Skills and Qualifications</p><p>Core Technical Skills:</p><ul><li>Excellent knowledge of computer science concepts</li><li>Basic understanding of Java-based development</li><li>Good understanding of client/server applications, relational databases, and web-based application</li><li>What is HTTP and how is it used in client-server communication? Can you explain what happens when you type a URL into a browser? What is the role of a server in a client-server architecture?</li><li>Knowledge of version control systems and collaborative development practices.</li></ul><p>Development Technologies:</p><ul><li>Experience with modern web technologies and frameworks</li><li>Understanding of API development and integration concepts</li><li>Basic knowledge of cloud technologies and deployment practices</li><li>Familiarity with agile development methodologies</li><li>Experience with debugging and problem-solving techniques</li><li>Knowledge of testing principles and quality assurance practices</li></ul><p>Professional Capabilities:</p><ul><li>Strong written and oral communication skills</li><li>Ability to work effectively in team environments</li><li>Willingness to learn new skills and technologies continuously</li><li>Passion for software development with an engineering mindset</li><li>Eagerness to take on new challenges and grow professionally</li><li>Understanding of the value in collaborative work and knowledge sharing.</li></ul><p>Technical Support Skills:</p><ul><li>Ability to provide technical support via ticketing systems, emails, or calls</li><li>Skills in troubleshooting and diagnosing application problems</li><li>Experience with documentation and ticket tracking systems</li><li>Capability to escalate issues appropriately following established procedures</li><li>Ability to educate end-users on effective application usage</li></ul><p>Educational and Experience Requirements:</p><ul><li>Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent qualification</li><li>0-12 months of relevant technical experience (internships and projects considered)</li><li>Entry-level position suitable for recent graduates or career changers</li><li>Demonstrated passion for technology and continuous learning</li><li>Strong track record of conscientious, thoughtful work</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, Information Systems, or equivalent qualification</li><li>0-12 months of relevant technical experience (internships and projects considered)</li><li>Entry-level position suitable for recent graduates or career changers</li><li>Demonstrated passion for technology and continuous learning</li><li>Strong track record of conscientious, thoughtful work</li><li>Excellent knowledge of computer science concepts</li><li>Basic understanding of Java-based development</li><li>Good understanding of client/server applications, relational databases, and web-based application</li><li>Knowledge of version control systems and collaborative development practices.</li><li>Experience with modern web technologies and frameworks</li><li>Understanding of API development and integration concepts</li><li>Basic knowledge of cloud technologies and deployment practices</li><li>Familiarity with agile development methodologies</li><li>Experience with debugging and problem-solving techniques</li><li>Knowledge of testing principles and quality assurance practices</li><li>Strong written and oral communication skills</li><li>Ability to work effectively in team environments</li><li>Willingness to learn new skills and technologies continuously</li><li>Passion for software development with an engineering mindset</li><li>Eagerness to take on new challenges and grow professionally</li><li>Understanding of the value in collaborative work and knowledge sharing.</li><li>Ability to provide technical support via ticketing systems, emails, or calls</li><li>Skills in troubleshooting and diagnosing application problems</li><li>Experience with documentation and ticket tracking systems</li><li>Capability to escalate issues appropriately following established procedures</li><li>Ability to educate end-users on effective application usage</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests. Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary. Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations. Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities. Perform application deployment and configuration activities across development, testing, and production environments under established change procedures. Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues. Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles. Participate in incident, problem, and change management processes in accordance with ITIL best practices. Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities. Monitor logs and system alerts, escalating critical issues to senior support staff and management as required. Ensure compliance with internal policies, security standards, audit requirements, and banking regulations. Support business users by providing guidance, training, and timely communication during incidents and service disruptions. Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>2 5 years of experience in application support, IT operations, or a similar technical support role.</li><li>Experience supporting banking, financial services, or enterprise applications is preferred.</li><li>Familiarity with service management frameworks such as ITIL.</li></ul><p></p></section>
<p><h4>About the role</h4>
<p>We are seeking a highly skilled and customer-focused senior systems engineer to join our Microsoft infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.</p>
<p>This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The senior systems engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Design, implement, and deliver enterprise infrastructure projects for enterprise customers.</li>
<li>Lead technical engagements and provide expert guidance throughout the project lifecycle.</li>
<li>Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.</li>
<li>Build, present, and clearly articulate technical solutions that address customer business and technical requirements.</li>
<li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li>
<li>Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.</li>
<li>Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.</li>
<li>Identify technical risks and challenges proactively and implement effective mitigation strategies.</li>
<li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li>
<li>Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.</li>
<li>Maintain high standards of quality, professionalism, and customer satisfaction.</li>
</ul>
<h4>Requirements</h4>
<h4>Education</h4>
<p>Bachelor's degree in computer science, computer engineering, information technology, or a related field.</p>
<h4>Experience</h4>
<p>Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.</p>
<p>Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.</p>
<h4>Technical skills</h4>
<p>Strong knowledge and hands-on experience with:</p>
<ul>
<li>Active Directory</li>
<li>Microsoft Exchange Server</li>
<li>Hyper-V</li>
<li>Windows Server</li>
<li>Microsoft SQL Server</li>
<li>Microsoft System Center Products</li>
<li>Microsoft Azure</li>
<li>Microsoft Entra ID</li>
<li>Microsoft 365</li>
<li>Microsoft Defender</li>
<li>Microsoft Intune</li>
<li>Microsoft Purview</li>
</ul>
<h4>Required competencies</h4>
<ul>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong customer service and stakeholder management skills.</li>
<li>Experience mentoring and coaching junior engineers.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>We are seeking a highly skilled and customer-focused senior systems engineer to join our Microsoft infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.</p>
<p>This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The senior systems engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Design, implement, and deliver enterprise infrastructure projects for enterprise customers.</li>
<li>Lead technical engagements and provide expert guidance throughout the project lifecycle.</li>
<li>Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.</li>
<li>Build, present, and clearly articulate technical solutions that address customer business and technical requirements.</li>
<li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li>
<li>Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.</li>
<li>Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.</li>
<li>Identify technical risks and challenges proactively and implement effective mitigation strategies.</li>
<li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li>
<li>Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.</li>
<li>Maintain high standards of quality, professionalism, and customer satisfaction.</li>
</ul>
<h4>Requirements</h4>
<h4>Education</h4>
<p>Bachelor's degree in computer science, computer engineering, information technology, or a related field.</p>
<h4>Experience</h4>
<p>Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.</p>
<p>Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.</p>
<h4>Technical skills</h4>
<p>Strong knowledge and hands-on experience with:</p>
<ul>
<li>Active Directory</li>
<li>Microsoft Exchange Server</li>
<li>Hyper-V</li>
<li>Windows Server</li>
<li>Microsoft SQL Server</li>
<li>Microsoft System Center Products</li>
<li>Microsoft Azure</li>
<li>Microsoft Entra ID</li>
<li>Microsoft 365</li>
<li>Microsoft Defender</li>
<li>Microsoft Intune</li>
<li>Microsoft Purview</li>
</ul>
<h4>Required competencies</h4>
<ul>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong customer service and stakeholder management skills.</li>
<li>Experience mentoring and coaching junior engineers.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>We are seeking a highly skilled and customer-focused Senior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will be responsible for designing, implementing, and delivering enterprise-grade solutions for our customers while providing expert-level troubleshooting and technical support for complex infrastructure environments.</p>
<p>This role requires strong technical expertise, excellent communication skills, and a passion for mentoring junior engineers. The Senior Systems Engineer will work closely with customers to understand their business requirements, architect appropriate solutions, and ensure successful project delivery.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Design, implement, and deliver enterprise infrastructure projects for enterprise customers.</li>
<li>Lead technical engagements and provide expert guidance throughout the project lifecycle.</li>
<li>Troubleshoot and resolve complex technical issues across Microsoft infrastructure technologies.</li>
<li>Build, present, and clearly articulate technical solutions that address customer business and technical requirements.</li>
<li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li>
<li>Lead, mentor, and support junior engineers by sharing knowledge, providing technical guidance, and promoting professional growth.</li>
<li>Drive knowledge-sharing initiatives and encourage the adoption of best practices across the team.</li>
<li>Identify technical risks and challenges proactively and implement effective mitigation strategies.</li>
<li>Communicate complex technical concepts effectively to both technical and non-technical stakeholders.</li>
<li>Stay up to date with emerging Microsoft technologies and industry trends to continuously enhance service offerings.</li>
<li>Maintain high standards of quality, professionalism, and customer satisfaction.</li>
</ul>
<h4>Requirements</h4>
<h4>Education</h4>
<p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p>
<h4>Experience</h4>
<ul>
<li>Minimum of 4 years of hands-on experience in a customer-facing enterprise IT environment.</li>
<li>Proven experience delivering enterprise infrastructure projects and supporting enterprise customers.</li>
</ul>
<h4>Technical skills</h4>
<p>Strong knowledge and hands-on experience with:</p>
<ul>
<li>Active Directory</li>
<li>Microsoft Exchange Server</li>
<li>Hyper-V</li>
<li>Windows Server</li>
<li>Microsoft SQL Server</li>
<li>Microsoft System Center Products</li>
<li>Microsoft Azure</li>
<li>Microsoft Entra ID</li>
<li>Microsoft 365</li>
<li>Microsoft Defender</li>
<li>Microsoft Intune</li>
<li>Microsoft Purview</li>
</ul>
<h4>Required competencies</h4>
<ul>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong customer service and stakeholder management skills.</li>
<li>Experience mentoring and coaching junior engineers.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul></p><p></p>
<p><h4>Job description</h4>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Ongoing maintenance and support for the ATM switch and card management systems.</li>
<li>Participate in related projects and go through the SDLC phases to create and implement new ATM and card services.</li>
<li>Work closely with the business and operations departments for requirements gathering, gap analysis, and BRD reviews.</li>
<li>Perform SIT and ensure received deliveries from vendors.</li>
<li>Support QC and QA teams to perform test plans and simulate test cases.</li>
<li>Work closely with ATM switch and CMS vendors to deploy, implement, and test new services.</li>
<li>Test the integration of ATM switch and CMS interfaces and APIs with internal and external parties including local and international schemes.</li>
<li>Monitor payment systems and participate in release management activities.</li>
<li>Troubleshoot and investigate production issues with internal teams and follow up with vendors for closure.</li>
<li>Provide technical support for ATM machines and surrounding systems, including Aptra Vision and Proview.</li>
<li>Provide first and second level technical support for other colleagues and departments.</li>
<li>Participate in documentation activities, training, and handover for operations departments.</li>
</ul>
<p><strong>Requirements:</strong></p>
<ul>
<li>Bachelor’s degree in Computer Science, Computer Engineering, CIS, or any related field.</li>
<li>Fresh graduates or one year of experience in the IT field.</li>
<li>Good knowledge of Oracle SQL, PL/SQL, and database design.</li>
<li>Very good programming skills and knowledge of programming languages such as C, C++, Java, JavaScript, C#, and HTML.</li>
<li>Good knowledge of web services, web servers, API deployment, and testing such as REST and SOAP.</li>
<li>Basic knowledge of operating systems such as Windows, Unix, and Linux.</li>
<li>Good communication and analytical skills.</li>
<li>Preferred sound knowledge about fintech, ATM switch, routing, card management, and ATM machines.</li>
<li>Ability to work under pressure.</li>
<li>Good command of English.</li>
</ul></p><p></p>
<p><h4>Job description</h4>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Ongoing maintenance and support for the ATM switch and card management systems.</li>
<li>Participate in related projects and go through the SDLC phases to create and implement new ATM and card services.</li>
<li>Work closely with the business and operations departments for requirements gathering, gap analysis, and BRD reviews.</li>
<li>Perform SIT and ensure received deliveries from vendors.</li>
<li>Support QC and QA teams to perform test plans and simulate test cases.</li>
<li>Work closely with ATM switch and CMS vendors to deploy, implement, and test new services.</li>
<li>Test the integration of ATM switch and CMS interfaces and APIs with internal and external parties including local and international schemes.</li>
<li>Monitor payment systems and participate in release management activities.</li>
<li>Troubleshoot and investigate production issues with internal teams and follow up with vendors for closure.</li>
<li>Provide technical support for ATM machines and surrounding systems, including Aptra Vision and Proview.</li>
<li>Provide first and second level technical support for other colleagues and departments.</li>
<li>Participate in documentation activities, training, and handover for operations departments.</li>
</ul>
<p><strong>Requirements:</strong></p>
<ul>
<li>Bachelor’s degree in Computer Science, Computer Engineering, CIS, or any related field.</li>
<li>Fresh graduates or one year of experience in the IT field.</li>
<li>Good knowledge of Oracle SQL, PL/SQL, and database design.</li>
<li>Very good programming skills and knowledge of programming languages such as C, C++, Java, JavaScript, C#, and HTML.</li>
<li>Good knowledge of web services, web servers, API deployment, and testing such as REST and SOAP.</li>
<li>Basic knowledge of operating systems such as Windows, Unix, and Linux.</li>
<li>Good communication and analytical skills.</li>
<li>Preferred sound knowledge about fintech, ATM switch, routing, card management, and ATM machines.</li>
<li>Ability to work under pressure.</li>
<li>Good command of English.</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>We are seeking a motivated and customer-focused Junior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will support the design, implementation, and delivery of enterprise-grade solutions for our customers while assisting in troubleshooting and providing technical support for Microsoft infrastructure environments.</p>
<p>This role is ideal for candidates looking to build their expertise in Microsoft technologies while working alongside experienced engineers. The Junior Systems Engineer will collaborate with customers and internal teams to understand business requirements, contribute to infrastructure projects, and continuously develop technical and professional skills.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Support the design, implementation, and delivery of enterprise infrastructure projects for enterprise customers.</li>
<li>Assist senior engineers in technical engagements throughout the project lifecycle.</li>
<li>Troubleshoot and resolve Microsoft infrastructure issues under guidance while developing advanced troubleshooting skills.</li>
<li>Support the preparation and presentation of technical solutions that address customer business and technical requirements.</li>
<li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li>
<li>Work closely with senior engineers to gain technical knowledge and best practices.</li>
<li>Participate in knowledge-sharing initiatives and contribute to continuous improvement activities.</li>
<li>Identify technical issues and escalate complex challenges when necessary.</li>
<li>Communicate effectively with both technical and non-technical stakeholders.</li>
<li>Stay up to date with Microsoft technologies and industry trends through continuous learning.</li>
<li>Maintain high standards of quality, professionalism, and customer satisfaction.</li>
</ul>
<h4>Requirements</h4>
<h4>Education</h4>
<p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p>
<h4>Experience</h4>
<ul>
<li>1–2 years of hands-on experience in an enterprise IT environment.</li>
<li>Internship or practical experience supporting Microsoft infrastructure technologies is a plus.</li>
<li>Strong willingness to learn and develop in a customer-facing technical role.</li>
</ul>
<h4>Technical skills</h4>
<p>Strong knowledge of and/or hands-on experience with:</p>
<ul>
<li>Active Directory</li>
<li>Microsoft Exchange Server</li>
<li>Hyper-V</li>
<li>Windows Server</li>
<li>Microsoft SQL Server</li>
<li>Microsoft System Center Products</li>
<li>Microsoft Azure</li>
<li>Microsoft Entra ID</li>
<li>Microsoft 365</li>
<li>Microsoft Defender</li>
<li>Microsoft Intune</li>
<li>Microsoft Purview</li>
</ul>
<h4>Required competencies</h4>
<ul>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong customer service and stakeholder management skills.</li>
<li>Eagerness to learn from senior engineers and continuously develop technical skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul></p><p></p>
<p><h4>About the role</h4>
<p>We are seeking a motivated and customer-focused Junior Systems Engineer to join our Microsoft Infrastructure team. The successful candidate will support the design, implementation, and delivery of enterprise-grade solutions for our customers while assisting in troubleshooting and providing technical support for Microsoft infrastructure environments.</p>
<p>This role is ideal for candidates looking to build their expertise in Microsoft technologies while working alongside experienced engineers. The Junior Systems Engineer will collaborate with customers and internal teams to understand business requirements, contribute to infrastructure projects, and continuously develop technical and professional skills.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Support the design, implementation, and delivery of enterprise infrastructure projects for enterprise customers.</li>
<li>Assist senior engineers in technical engagements throughout the project lifecycle.</li>
<li>Troubleshoot and resolve Microsoft infrastructure issues under guidance while developing advanced troubleshooting skills.</li>
<li>Support the preparation and presentation of technical solutions that address customer business and technical requirements.</li>
<li>Collaborate with customers, project managers, and internal teams to ensure successful project execution.</li>
<li>Work closely with senior engineers to gain technical knowledge and best practices.</li>
<li>Participate in knowledge-sharing initiatives and contribute to continuous improvement activities.</li>
<li>Identify technical issues and escalate complex challenges when necessary.</li>
<li>Communicate effectively with both technical and non-technical stakeholders.</li>
<li>Stay up to date with Microsoft technologies and industry trends through continuous learning.</li>
<li>Maintain high standards of quality, professionalism, and customer satisfaction.</li>
</ul>
<h4>Requirements</h4>
<h4>Education</h4>
<p>Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related field.</p>
<h4>Experience</h4>
<ul>
<li>1–2 years of hands-on experience in an enterprise IT environment.</li>
<li>Internship or practical experience supporting Microsoft infrastructure technologies is a plus.</li>
<li>Strong willingness to learn and develop in a customer-facing technical role.</li>
</ul>
<h4>Technical skills</h4>
<p>Strong knowledge of and/or hands-on experience with:</p>
<ul>
<li>Active Directory</li>
<li>Microsoft Exchange Server</li>
<li>Hyper-V</li>
<li>Windows Server</li>
<li>Microsoft SQL Server</li>
<li>Microsoft System Center Products</li>
<li>Microsoft Azure</li>
<li>Microsoft Entra ID</li>
<li>Microsoft 365</li>
<li>Microsoft Defender</li>
<li>Microsoft Intune</li>
<li>Microsoft Purview</li>
</ul>
<h4>Required competencies</h4>
<ul>
<li>Strong troubleshooting and problem-solving skills.</li>
<li>Excellent communication and presentation skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Strong customer service and stakeholder management skills.</li>
<li>Eagerness to learn from senior engineers and continuously develop technical skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Role Overview At TDM Group, we are looking for a motivated and enthusiastic Graduate Network Delivery & Implementation Engineer to join our growing team. This is an excellent opportunity for a recent graduate who is passionate about networking, cybersecurity, and network automation to develop their career while working on a large-scale enterprise network supporting over 200 customer sites across Europe. Working alongside experienced engineers, you will assist with the deployment, maintenance, and automation of network infrastructure, gaining hands-on experience with Cisco and Fortinet technologies while contributing to network implementation, support, and continuous improvement initiatives. This role is ideal for candidates who enjoy problem-solving, have a strong technical foundation, and are eager to apply their programming skills in Python and Ansible to modern network operations.</p><p>Key Duties and Responsibilities</p><ul><li>Network Deployment & Coordination Support the planning and coordination of network deployments across multiple customer sites. Review site documentation, IP addressing schemes, network diagrams, and connectivity requirements. Assist in preparing deployment documentation, equipment lists, and project records. Coordinate with internal teams, field engineers, ISPs, and customer stakeholders to ensure successful deployments. Provide remote technical support to engineers during installation activities. Verify network connectivity, remote access, and successful implementation following deployments.</li><li>Network Operations & Support Assist in monitoring and maintaining customer network infrastructure. Help troubleshoot network connectivity, routing, switching, and firewall issues under the guidance of senior engineers. Support firewall configuration, firmware upgrades, and security policy implementation using Fortinet and Cisco technologies. Maintain accurate network documentation, asset records, and topology diagrams.</li><li>Network Automation & Development Develop and enhance automation scripts using Ansible to simplify network deployment and operational tasks. Identify repetitive operational tasks and contribute ideas for automation and process improvement. Learn Infrastructure-as-Code (IaC) principles and help implement automation across customer environments. Work closely with senior engineers and cybersecurity teams to ensure automation aligns with operational and security standards.</li><li>Documentation & Continuous Improvement Update deployment records, technical documentation, and knowledge base articles. Register deployed hardware and ensure firmware compliance. Contribute to improving deployment processes, operational standards, and automation tools. Participate in technical training, certification programmes, and knowledge-sharing sessions.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Skills & Experience</h2><p>We welcome applications from recent graduates or candidates with up to two years of experience.</p><ul><li>Essential<ul><li>Bachelor's degree in Computer Science, Information Technology, Network Engineering, Cybersecurity, or a related discipline.</li><li>Cisco certification (CCNA or higher).</li><li>Fortinet certification (NSE4 or higher).</li><li>Good understanding of networking fundamentals including: TCP/IP VLANs Routing & Switching NAT Firewalls VPN technologies</li><li>Programming knowledge in Python is a plus .</li></ul></li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Title: Customer Success Engineer Location: Amman, Jordan Job Type: Full-time About the Job: We're looking for a Customer Success Engineer to become the single named point of contact for a portfolio of brokerage, banking, and financial institution clients. This is not a ticket-closing job. You'll own real client relationships, and your success is measured by how satisfied your clients are, not by how fast you close tickets. The role needs genuine technical depth. You'll triage, investigate, and resolve issues spanning SQL databases, Windows server environments, network communication, and our ZAG Core trading platform. And it needs a customer-success mindset: you build trust, communicate proactively, and grow with the role as our team evolves into a full customer-success function.</p><p>Key Responsibilities:</p><ul><li>Technical resolution</li><li>Triage and classify incoming tickets accurately using an objective impact matrix.</li><li>Troubleshoot and resolve issues across the ZAG Core trading platform, including server-to-server communication, system integrations, SQL/T-SQL databases, and Windows server environments.</li><li>Investigate access control issues between virtual networks and secure systems; support encryption and secure communications configurations.</li><li>Assist in system integrations and deployments, and document troubleshooting steps in the shared knowledge base.</li><li>Escalate to engineering when needed while remaining the ticket owner throughout. Escalation transfers the work, not the accountability.</li><li>Keep your clients informed with regular, structured updates at every stage, even when there's nothing new to report.</li><li>Close every ticket completely and correctly. Quality matters more than speed.</li><li>Customer success & relationship management</li><li>Own the end-to-end relationship for your named client accounts. You are the face of our company to these clients.</li><li>Run regular cadence calls with each client to review open items, share platform updates, and align on expectations.</li><li>Monitor client health: backlog age, reopen rates, and sentiment signals. Raise concerns before they become escalations.</li><li>Drive client retention through consistent, visible value.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>What We re Looking For:</h2><ul><li><strong>Required:</strong></li><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>2 - 5 years of experience in Technical Support, Application Support, or a similar customer-facing technical role.</li><li>Strong understanding of Windows OS, system administration, and server configuration.</li><li>Hands-on experience with SQL / T-SQL databases, query writing, and performance troubleshooting.</li><li>Solid grasp of computer science fundamentals: data structures, algorithms, operating systems, and software design.</li><li>Excellent technical problem-solving skills combined with clear, professional written and verbal communication.</li><li><strong>Preferred:</strong></li><li>Familiarity with front-end technologies: PHP, JavaScript, jQuery, Angular, CSS,HTML5, Bootstrap.</li><li>Experience in the fintech, brokerage, or financial services sector.</li><li>Prior exposure to trading platforms, order management systems (OMS), or capital markets back-office systems.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b>About the Role<br></b>We are looking for a fresh graduate to join the Engineering Department for a one-year internship contract under Zain Youth Program.<br><b><br>Job tasks and responsibilities:<br></b><br>managing our critical telecommunications infrastructure, including 5G, 4G, 3G, 2G, Fiber Access Network (FTTX), IP and Transport Networks, and other related networks. The successful candidate will possess a strong understanding of networking technologies, protocols, and best practices, along with the ability to collaborate effectively with diverse stakeholders to ensure the smooth operation and performance of our systems.<br><br>Delivering expert Systems Administration and support services tailored to the engineering, IT, call center, and help desk departments of Zain Jordan, ensuring seamless functionality and performance. Vigilantly monitoring and managing user activities within the system to uphold security and operational standards. Conducting routine health and performance evaluations to swiftly identify and rectify any system or network-related issues, thereby minimizing downtime.<br><br>Facilitating system updates and configurations while prioritizing the implementation of robust business continuity and disaster recovery strategies to safeguard against potential risks.<br><br>Implement security measures to protect network integrity and data confidentiality.<br><br>Stay up to date on emerging technologies and industry trends.<br><br>Provide technical support to internal users.<br><br>Collaborate with other engineering teams to ensure seamless network integration.<br>What We Need From You<br>Bachelor s degree in computer engineering, network engineering, electrical/telecommunication engineering or any related field.<br><b><br>Soft skills:<br></b><br>Very good English<br><br>Customer Centricity<br><br>Innovation<br><br>Commitment to Excellence<br>Technical skills:<br><br>Analytical Thinking<br><br>Documenting & Reporting<br><br>Performance Management<br><br></div></section>
<p>Job Title Associate - Presales Job Scope The Associate - Presales supports the Sales team with technical coordination, material preparation, and relationship management for effective pre-sales operations. Main Duties and Responsibilities • Assist the Sales team by coordinating technical aspects of pre-sales activities; • Support the Sales team in responding to customers requests understanding requirements, and tailoring proposals; • Support the Presales Engineer in creating demos, proposal documentations, and presentations; • Complete required pre-sales documentation in a quick and accurate manner; • Provide support to the company partners and customers; • Respond to after-hours support queries during assigned rotations and escalate issues if needed.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Education</strong> • Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, Information Systems, or a related technical discipline. • Prefer to have Fundamental certifications such as Microsoft Azure Fundamentals (AZ-900), AWS Cloud Practitioner, Cisco CCNA, IBM, VMware VCTA, Fortinet NSE, or similar are considered a plus.<br><strong>Experience</strong> • Fresh graduate or up to 1 year of experience in Presales, Technical Support, IT Infrastructure, or System Administration. • Good understanding of enterprise IT concepts, including networking, virtualization, cloud computing, cybersecurity, storage, or data center technologies. • Basic knowledge of one or more leading technology vendors such as IBM, Citrix, VMware, Microsoft, Red Hat, Dell Technologies, HPE, Lenovo, Cisco, Fortinet, or similar is an advantage. • Strong analytical and problem-solving skills with the ability to understand customer business and technical requirements. • Excellent verbal and written communication skills with confidence in delivering technical presentations. • Strong willingness to learn new technologies and build technical expertise through certifications and vendor training. • Internship or academic projects related to enterprise infrastructure, cloud, networking, cybersecurity, or digital transformation. #LI-DNI</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Provide hands-on, on-site maintenance and troubleshooting for local office infrastructure, including networking hardware, switches, firewalls, and server racks. Manage all support activities strictly through the ticketing system. Ensure every issue whether an infrastructure fault or a user request is properly logged, categorized, prioritized, and tracked from initiation to resolution. Serve as the primary point of contact for Jordan-based users, resolving technical challenges promptly to minimize downtime and maximize productivity. Oversee the full lifecycle of IT hardware and software assets within the local branch using the IT Asset Management system. Collaborate with global IT teams to implement ITIL best practices and align local operations with corporate security standards.</p><p><strong>Technical Skills</strong></p><p><strong>Infrastructure & Networking:</strong> Foundational knowledge and practical experience in basic network support, including configuration and troubleshooting of switches, firewalls, and routing.</p><p><strong>Ticketing & SLA Management:</strong> Strong proficiency in working within ticket-driven environments (e.g., Jira Service Management), with a disciplined approach to documentation and SLA compliance.</p><p><strong>Asset Management Systems:</strong> Practical experience using IT Asset Management tools to log, track, and audit physical hardware and software licenses.</p><p><strong>AI Knowledge:</strong> Foundational understanding or practical familiarity with AI tools and applications to enhance internal IT workflows and automation.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><p><strong>Education:</strong> Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.</p><p>ITIL Foundation certification (or higher) is highly preferred / required.</p><p>Additional certifications (e.g., CCNA, CompTIA Network+) are beneficial.</p><p><strong>Experience:</strong> 2-4 years of on-ground technical support experience, with a heavy focus on network infrastructure maintenance and ticket-based operations management.</p><p></p></section>
<p><h4>Description</h4>
<p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li>
<li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li>
<li>Support workstation setup, system configuration, and software deployment tasks.</li>
<li>Accurately record all incidents, service requests, solutions, and procedures.</li>
<li>Keep knowledge base articles updated to enhance end-user efficiency.</li>
<li>Work closely with other IT teams to escalate and track complex technical issues.</li>
<li>Uphold excellent customer service, professionalism, and clear communication at all times.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li>
<li>2 to 5 years of experience in helpdesk or technical support positions.</li>
<li>In-depth understanding of Windows and Linux operating systems.</li>
<li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li>
<li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li>
<li>Strong problem-solving abilities along with excellent communication skills.</li>
<li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li>
<li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li>
<li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Bonus</li>
<li>Medical insurance</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p>Optimiza is looking for a proactive, customer-focused Helpdesk L1/L2 Engineer to deliver technical support and resolve incidents for end users. This position emphasizes providing prompt assistance, addressing hardware and software problems, and escalating more complex issues to advanced support levels when required.</p>
<h4>Responsibilities:</h4>
<ul>
<li>Quickly respond to service requests and incidents received via phone, email, or ticketing system.</li>
<li>Diagnose and fix hardware, software, network, and application problems at Level 1 and Level 2 support tiers.</li>
<li>Support workstation setup, system configuration, and software deployment tasks.</li>
<li>Accurately record all incidents, service requests, solutions, and procedures.</li>
<li>Keep knowledge base articles updated to enhance end-user efficiency.</li>
<li>Work closely with other IT teams to escalate and track complex technical issues.</li>
<li>Uphold excellent customer service, professionalism, and clear communication at all times.</li>
</ul>
<h4>Requirements</h4>
<ul>
<li>A bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred.</li>
<li>2 to 5 years of experience in helpdesk or technical support positions.</li>
<li>In-depth understanding of Windows and Linux operating systems.</li>
<li>Experience with supporting Microsoft Office 365, endpoint security solutions, and frequently used business applications.</li>
<li>Knowledge of ticketing systems and IT Service Management (ITSM) processes.</li>
<li>Strong problem-solving abilities along with excellent communication skills.</li>
<li>Capacity to manage multiple tasks simultaneously and perform efficiently under pressure in a dynamic environment.</li>
<li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP is an advantage.</li>
<li>Possession of relevant certifications like CompTIA A+, CompTIA Network+, or ITIL Foundation is beneficial.</li>
</ul>
<h4>Benefits</h4>
<ul>
<li>Bonus</li>
<li>Medical insurance</li>
</ul></p><p></p>