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<p><h4>Job summary</h4>
<p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.</li>
<li>OR</li>
<li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Administering employee training programs</strong></p>
<ul>
<li>Promotes and informs employees about all training programs.</li>
<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li>
<li>Helps employees identify specific behaviors that will contribute to service excellence.</li>
<li>Ensures employees receive on-going training to understand guest expectations.</li>
<li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li>
<li>Meets with training cadre on a regular basis to support training efforts.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
</ul>
<p><strong>Evaluating training programs effectiveness</strong></p>
<ul>
<li>Monitors enrollment and attendance at training classes.</li>
<li>Meets regularly with participants to assess progress and address concerns.</li>
<li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Measures transfer of learning from training courses to the operation.</li>
<li>Ensures adult learning principles are incorporated into training programs.</li>
</ul>
<p><strong>Developing training program plans and budgets</strong></p>
<ul>
<li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li>
<li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li>
<li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li>
<li>Aligns current training and development programs to effectively impact key business indicators.</li>
<li>Establishes guidelines so employees understand expectations and parameters.</li>
<li>Develops specific training to improve service performance.</li>
<li>Drives brand values and philosophy in all training and development activities.</li>
<li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li>
</ul>
<p><strong>Managing training budgets</strong></p>
<ul>
<li>Participates in the development of the training budget as required.</li>
<li>Manages budget in alignment with Human Resources and property financial goals.</li>
<li>Manages department controllable expenses to achieve or exceed budgeted goals.</li>
<li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.<br>OR<br>• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.<br>CORE WORK ACTIVITIES<br>Administering Employee Training Programs<br>• Promotes and informs employees about all training programs.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Helps employees identify specific behaviors that will contribute to service excellence.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.<br>• Meets with training cadre on a regular basis to support training efforts.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Evaluating Training Programs Effectiveness<br>• Monitors enrollment and attendance at training classes.<br>• Meets regularly with participants to assess progress and address concerns.<br>• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Measures transfer of learning from training courses to the operation.<br>• Ensures adult learning principles are incorporated into training programs.<br>Developing Training Program Plans and Budgets<br>• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.<br>• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.<br>• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.<br>• Aligns current training and development programs to effectively impact key business indicators.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Develops specific training to improve service performance.<br>• Drives brand values and philosophy in all training and development activities.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing Training Budgets<br>• Participates in the development of the Training budget as required.<br>• Manages budget in alignment with Human Resources and property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>• Utilizes P-card if appropriate to control and monitor departmental expenditures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>OR<br>• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Profitability<br>• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.<br>• Analyzes service issues and identifies trends.<br>• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.<br>• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.<br>Managing Revenue Goals<br>• Monitors hotel operations sales performance against budget.<br>• Reviews reports and financial statements to determine hotel operations performance against budget.<br>• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.<br>• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.<br>Leading Operations and Department Teams<br>• Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.<br>• Develops systems to enable employees to understand guest satisfaction results.<br>• Communicates a clear and consistent message regarding departmental goals to produce desired results.<br>Managing the Guest Experience<br>• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.<br>• Responds to and handles guest problems and complaints.<br>• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.<br>• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.<br>Managing and Conducting Human Resources Activities<br>• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.<br>• Ensures employees are treated fairly and equitably.<br>• Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).<br>• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.<br>• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.<br>• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.<br>• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.<br>• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.<br>• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.<br>• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in human resources, hotel and restaurant management, hospitality, business administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR</li>
<li>4-year bachelor's degree in human resources, hotel and restaurant management, hospitality, business administration, or related major; certified trainer; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Administering employee training programs</strong></p>
<ul>
<li>Promotes and informs employees about all training programs.</li>
<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li>
<li>Helps employees identify specific behaviors that will contribute to service excellence.</li>
<li>Ensures employees receive on-going training to understand guest expectations.</li>
<li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li>
<li>Meets with training cadre on a regular basis to support training efforts.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
</ul>
<p><strong>Evaluating training programs effectiveness</strong></p>
<ul>
<li>Monitors enrollment and attendance at training classes.</li>
<li>Meets regularly with participants to assess progress and address concerns.</li>
<li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Measures transfer of learning from training courses to the operation.</li>
<li>Ensures adult learning principles are incorporated into training programs.</li>
</ul>
<p><strong>Developing training program plans and budgets</strong></p>
<ul>
<li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li>
<li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li>
<li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li>
<li>Aligns current training and development programs to effectively impact key business indicators.</li>
<li>Establishes guidelines so employees understand expectations and parameters.</li>
<li>Develops specific training to improve service performance.</li>
<li>Drives brand values and philosophy in all training and development activities.</li>
<li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li>
</ul>
<p><strong>Managing training budgets</strong></p>
<ul>
<li>Participates in the development of the training budget as required.</li>
<li>Manages budget in alignment with human resources and property financial goals.</li>
<li>Manages department controllable expenses to achieve or exceed budgeted goals.</li>
<li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Job summary<\/h4>\n<p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<\/p>\n\n<h4>Candidate profile<\/h4>\n<h4>Education and experience<\/h4>\n<ul>\n<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR<\/li>\n<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<h4>Building successful relationships that generate sales opportunities<\/h4>\n<ul>\n<li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.<\/li>\n<li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.<\/li>\n<li>Develops relationships within community to strengthen and expand customer base for sales opportunities.<\/li>\n<li>Manages and develops relationships with key internal and external stakeholders.<\/li>\n<li>Provides accurate, complete and effective turnover to Event Management.<\/li>\n<\/ul>\n\n<h4>Managing sales activities<\/h4>\n<ul>\n<li>Participates in sales calls with members of sales team to acquire new business and\/or close on business.<\/li>\n<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<\/li>\n<\/ul>\n\n<h4>Using knowledge of market trends and target customer information to maximize revenue<\/h4>\n<ul>\n<li>Identifies new business to achieve personal and location revenue goals.<\/li>\n<li>Understands the overall market - competitors\u2019 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<\/li>\n<li>Closes the best opportunities for the location based on market conditions and location needs.<\/li>\n<li>Gains understanding of the location\u2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<\/li>\n<\/ul>\n\n<h4>Providing exceptional customer service<\/h4>\n<ul>\n<li>Supports the company\u2019s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<\/li>\n<li>Services our customers in order to grow share of the account.<\/li>\n<li>Executes and supports the company\u2019s customer service standards.<\/li>\n<li>Provides excellent customer service consistent with the daily service basics of the company.<\/li>\n<li>Sets a positive example for guest relations.<\/li>\n<li>Interacts with guests to obtain feedback on product quality and service levels.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>
<p><h4>Job summary</h4>
<p>Functions as the strategic business leader of the property's hotel operations. Areas of responsibility may include front office, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures hotel operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in business administration, hotel and restaurant management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR</li>
<li>4-year bachelor's degree in business administration, hotel and restaurant management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Managing profitability</strong></p>
<ul>
<li>Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.</li>
<li>Analyzes service issues and identifies trends.</li>
<li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li>
<li>Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.</li>
</ul>
<p><strong>Managing revenue goals</strong></p>
<ul>
<li>Monitors hotel operations sales performance against budget.</li>
<li>Reviews reports and financial statements to determine hotel operations performance against budget.</li>
<li>Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.</li>
<li>Reviews the wage progress report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li>
</ul>
<p><strong>Leading operations and department teams</strong></p>
<ul>
<li>Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.</li>
<li>Develops systems to enable employees to understand guest satisfaction results.</li>
<li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li>
</ul>
<p><strong>Managing the guest experience</strong></p>
<ul>
<li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Creates an atmosphere in all rooms and food and beverage areas that meets or exceeds guest expectations.</li>
</ul>
<p><strong>Managing and conducting human resources activities</strong></p>
<ul>
<li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li>
<li>Ensures employees are treated fairly and equitably.</li>
<li>Ensures that regular, ongoing communication is happening in operations (e.g., pre-shift briefings, staff meetings).</li>
<li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li>
<li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li>
<li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li>
<li>Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to standard and local operating procedures (SOPs and LSOPs) and supports the peer review process.</li>
<li>Conducts annual performance appraisal with direct reports according to standard operating procedures.</li>
<li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Job summary</h4>
<p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR</li>
<li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Administering employee training programs</strong></p>
<ul>
<li>Promotes and informs employees about all training programs.</li>
<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li>
<li>Helps employees identify specific behaviors that will contribute to service excellence.</li>
<li>Ensures employees receive on-going training to understand guest expectations.</li>
<li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li>
<li>Meets with training cadre on a regular basis to support training efforts.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
</ul>
<p><strong>Evaluating training programs effectiveness</strong></p>
<ul>
<li>Monitors enrollment and attendance at training classes.</li>
<li>Meets regularly with participants to assess progress and address concerns.</li>
<li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Measures transfer of learning from training courses to the operation.</li>
<li>Ensures adult learning principles are incorporated into training programs.</li>
</ul>
<p><strong>Developing training program plans and budgets</strong></p>
<ul>
<li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li>
<li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li>
<li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li>
<li>Aligns current training and development programs to effectively impact key business indicators.</li>
<li>Establishes guidelines so employees understand expectations and parameters.</li>
<li>Develops specific training to improve service performance.</li>
<li>Drives brand values and philosophy in all training and development activities.</li>
<li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li>
</ul>
<p><strong>Managing training budgets</strong></p>
<ul>
<li>Participates in the development of the training budget as required.</li>
<li>Manages budget in alignment with human resources and property financial goals.</li>
<li>Manages department controllable expenses to achieve or exceed budgeted goals.</li>
<li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.<br>OR<br>• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.<br>CORE WORK ACTIVITIES<br>Administering Employee Training Programs<br>• Promotes and informs employees about all training programs.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Helps employees identify specific behaviors that will contribute to service excellence.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.<br>• Meets with training cadre on a regular basis to support training efforts.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Evaluating Training Programs Effectiveness<br>• Monitors enrollment and attendance at training classes.<br>• Meets regularly with participants to assess progress and address concerns.<br>• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Measures transfer of learning from training courses to the operation.<br>• Ensures adult learning principles are incorporated into training programs.<br>Developing Training Program Plans and Budgets<br>• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.<br>• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.<br>• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.<br>• Aligns current training and development programs to effectively impact key business indicators.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Develops specific training to improve service performance.<br>• Drives brand values and philosophy in all training and development activities.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing Training Budgets<br>• Participates in the development of the Training budget as required.<br>• Manages budget in alignment with Human Resources and property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>• Utilizes P-card if appropriate to control and monitor departmental expenditures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Job summary<\/h4>\n<p>The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.<\/p>\n\n<h4>Candidate profile<\/h4>\n<h4>Education and experience<\/h4>\n<ul>\n<li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR<\/li>\n<li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<h4>Building successful relationships that generate sales opportunities<\/h4>\n<ul>\n<li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.<\/li>\n<li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.<\/li>\n<li>Develops relationships within community to strengthen and expand customer base for sales opportunities.<\/li>\n<li>Manages and develops relationships with key internal and external stakeholders.<\/li>\n<li>Provides accurate, complete and effective turnover to Event Management.<\/li>\n<\/ul>\n\n<h4>Managing sales activities<\/h4>\n<ul>\n<li>Participates in sales calls with members of sales team to acquire new business and\/or close on business.<\/li>\n<li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).<\/li>\n<\/ul>\n\n<h4>Using knowledge of market trends and target customer information to maximize revenue<\/h4>\n<ul>\n<li>Identifies new business to achieve personal and location revenue goals.<\/li>\n<li>Understands the overall market - competitors\u2019 strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.<\/li>\n<li>Closes the best opportunities for the location based on market conditions and location needs.<\/li>\n<li>Gains understanding of the location\u2019s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.<\/li>\n<\/ul>\n\n<h4>Providing exceptional customer service<\/h4>\n<ul>\n<li>Supports the company\u2019s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.<\/li>\n<li>Services our customers in order to grow share of the account.<\/li>\n<li>Executes and supports the company\u2019s customer service standards.<\/li>\n<li>Provides excellent customer service consistent with the daily service basics of the company.<\/li>\n<li>Sets a positive example for guest relations.<\/li>\n<li>Interacts with guests to obtain feedback on product quality and service levels.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \"Wonderful Hospitality. Always.\" by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p>\n\n<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<br>CANDIDATE PROFILE <br>Education and Experience<br>• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.<br>OR<br>• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.<br>CORE WORK ACTIVITIES<br>Managing Security/Loss Prevention Operations<br>• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.<br>• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.<br>• Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.<br>• Comply with applicable laws and safety regulations.<br>• Follow proper key control guidelines in loss prevention and in the property.<br>• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<br>• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<br>• Follow Duty of Care process for the protection of guests and employees.<br>• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.<br>• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<br>• Implements action plans to monitor and control risk.<br>• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.<br>• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<br>• Oversees and guides the efforts of the Accident Prevention Committee.<br>• Oversees first aid program for guests and employees.<br>• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<br>• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<br>• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.<br>• Encourages and builds mutual trust, respect, and cooperation among team members.<br>• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<br>• Serves as a role model to demonstrate appropriate behaviors.<br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>Ensuring Exceptional Customer Service<br>• Meet quality standards and customer expectations on a daily basis.<br>• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<br>• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<br>• Provides services that are above and beyond for customer satisfaction and retention.<br>Additional Responsibilities<br>• Analyzes information and evaluating results to choose the best solution and solve problems.<br>• Develops liaison with local law enforcement and emergency services.<br>• Informs and/or updates the executives and peers on relevant information in a timely manner.<br>• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</span> </div>
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales, with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>Two-year degree from an accredited university in business administration, marketing, hotel and restaurant management, or a related major; three years of experience in sales and marketing or a related professional area.</li>
<li>Or, a four-year bachelor's degree in business administration, marketing, hotel and restaurant management, or a related major; one year of experience in sales and marketing or a related professional area.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Building successful relationships that generate sales opportunities</strong></p>
<ul>
<li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.</li>
<li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, and trade shows.</li>
<li>Develops relationships within the community to strengthen and expand the customer base for sales opportunities.</li>
<li>Manages and develops relationships with key internal and external stakeholders.</li>
<li>Provides accurate, complete, and effective turnover to event management.</li>
</ul>
<p><strong>Managing sales activities</strong></p>
<ul>
<li>Participates in sales calls with members of the sales team to acquire new business and/or close on business.</li>
<li>Executes and supports the operational aspects of booked business, such as generating proposals, writing contracts, and customer correspondence.</li>
</ul>
<p><strong>Using knowledge of market trends and target customer information to maximize revenue</strong></p>
<ul>
<li>Identifies new business to achieve personal and location revenue goals.</li>
<li>Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, and how to sell against them.</li>
<li>Closes the best opportunities for the location based on market conditions and location needs.</li>
<li>Gains an understanding of the location's primary target customer and service expectations. Serves the customer by understanding their business, issues, and concerns to offer better business solutions.</li>
</ul>
<p><strong>Providing exceptional customer service</strong></p>
<ul>
<li>Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li>
<li>Services customers to grow share of the account.</li>
<li>Executes and supports the company's customer service standards.</li>
<li>Provides excellent customer service consistent with the company's daily service basics.</li>
<li>Sets a positive example for guest relations.</li>
<li>Interacts with guests to obtain feedback on product quality and service levels.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>Marriott Hotels strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With a name synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<p>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first because when they are happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, and intuitive, and carry on the legacy of the brand's namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, and recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's the JW treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p>
<h4 class="header-ribbon">About the Company</h4>
<p></p><p>Marriott International is the world's largest hotel company based in Bethesda, Maryland, USA, with more than 6,000 properties in 122 countries and reported revenues of nearly $14 billion in fiscal year 2015. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.</p>
<p>The company operates and franchises hotels and licenses vacation ownership resorts under 30 brands. Marriott International has more than 500,000 people working worldwide at managed or franchised properties, as well as at corporate offices. The company has been consistently recognized as a top employer and for its superior business ethics.</p>
<p>Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.</p>
<p></p>
<p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Taking an Entrepreneurial Approach to Driving the Restaurant Business</strong> </p> <p> Understands financial opportunities by surveying restaurant demand.</p> <p> Partners with key individuals in the local community to assess opportunities.</p> <p> Identifies and analyzes competitors.</p> <p> Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.</p> <p> Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.</p> <p> </p> <p> <strong>Leading Significant Marketing/Public Relations/Media Activities</strong> </p> <p> Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.</p> <p> Supports on-site/off-site public relations opportunities to promote the restaurant.</p> <p> Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.</p> <p> Serves as the primary point of contact for restaurant events.</p> <p> Participates in local networking activities, which are often off-property, in support of the restaurant.</p> <p> </p> <p> <strong>Managing Day-to-Day Restaurant Operations</strong> </p> <p> Supervises and manages employees.</p> <p> Understands employee positions well enough to perform duties in employees' absence.</p> <p> Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</p> <p> Conducts daily "taste panels" to educate, drive sales and create sales goals.</p> <p> Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.</p> <p> Monitors compliance with all applicable laws and regulations.</p> <p> Monitors adherence to liquor control policies and procedures.</p> <p> Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.</p> <p> Monitors alcohol beverage service for compliance with local laws.</p> <p> Monitors compliance with all food & beverage policies, standards and procedures, including food handling and sanitation standards.</p> <p> Assists servers and hosts on the floor during meal periods and high demand times.</p> <p> Advocates sound financial/business decision making.</p> <p> Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.</p> <p> Recognizes good quality products and presentations.</p> <p> Supervises daily shift operations in absence of Assistant Restaurant Manager.</p> <p> Oversees the financial aspects of the department including purchasing and payment of invoices.</p> <p> </p> <p> <strong>Fostering an Environment that Creates Exciting and Memorable Guest Experiences</strong> </p> <p> Provides services that are above and beyond for customer satisfaction and retention.</p> <p> Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</p> <p> Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.</p> <p> Empowers employees to provide excellent customer service.</p> <p> Acts as the guest service role model for the restaurants..</p> <p> Addresses guest problems and complaints.</p> <p> Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</p> <p> Verifies corrective action is taken to continuously improve service results.</p> <p> Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).</p> <p> Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</p> <p> </p> <p> <strong>Managing and Conducting Human Resource and Talent Management Activities</strong> </p> <p> Actively participates in the hiring process to identify the right talent to support the outlet's concept.</p> <p> Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</p> <p> Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</p> <p> Facilitates the fair and equal treatment of employees.</p> <p> Strives to improve employee retention.</p> <p> Monitors employee attendance of on-going training to understand guest expectations.</p> <p> Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Strives to improve service performance.</p> <p> Encourages recognition of employees across areas of responsibility.</p> <p> Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.</p> <p> Establishes guidelines so employees understand expectations and the work.</p> <p> Utilizes interpersonal and communication skills to lead, influence, and encourage others.</p> <p> Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.</p> <p> Encourages and builds mutual trust, respect, and cooperation among team members.</p> <p> Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</p> <p> Develops specific goals and plans to prioritize, organize, and accomplish own work.</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><p> <strong>Education and Experience</strong> </p> <p> </p> <p> H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 4-year bachelor's degree in Finance and Accounting or related major; 2 years experience in the finance and accounting or related professional area.<br>OR<br>• Master's degree in Finance and Accounting or related major; no work experience required.<br>CORE WORK ACTIVITIES<br>Engaging in Strategic Planning and Decision Making<br>• Analyzes financial data and market trends.<br>• Analyzes information, forecasts sales against expenses and creates annual budget plans.<br>• Compiles information, analyzes and monitors actual sales against projected sales.<br>• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.<br>• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.<br>• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<br>• Thinks creatively and practically to develop, execute and implement new business plans<br>• Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.<br>• Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.<br>• Implements a system of appropriate controls to manage business risks.<br>Leading Accounting Teams <br>• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.<br>• Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.<br>• Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.<br>• Holds staff accountable for successful performance.<br>Developing and Maintaining Finance and Accounting Goals<br>• Supports property strategy from a finance and accounting perspective<br>• Submits reports in a timely manner, ensuring delivery deadlines.<br>• Ensures Profits and Losses are documented accurately.<br>• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.<br>• Ensures appropriate corrections are made to audit results if necessary.<br>• Reviews audit issues to ensure accuracy.<br>Managing Projects and Policies <br>• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.<br>• Generates and providing accurate and timely results in the form of reports, presentations, etc.<br>• Ensures compliance with standard and local operating procedures (SOPs and LSOPs).<br>• Oversees internal, external and regulatory audit processes.<br>• Ensures compliance with Standard Operating Procedures (SOPs).<br>• Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).<br>Anticipating and Delivering on the Needs of Key Stakeholders<br>• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).<br>• Understands the owners' perspective and ROI expectations.<br>• Anticipates and addresses owner needs and involves ownership in key decisions.<br>• Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.<br>• Advises the GM and executive committee on existing and evolving operating/financial issues.<br>• Facilitates critique meetings to review information with management team.<br>• Attends owners meetings in order to provide context and explanation for financial results.<br>• Attends meetings and communicates with the owners, understanding the priorities and strategic focus.<br>• Demonstrates a commitment to meeting the needs of all key stakeholders.<br>• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.<br>Managing and Conducting Human Resource Activities<br>• Ensures team members are cross-trained to support successful daily operations.<br>• Ensures property policies are administered fairly and consistently.<br>• Ensures new hires participate in the department’s orientation program.<br>• Ensures new hires receive the appropriate new hire training to successfully perform their job.<br>• Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>4-year bachelor's degree in finance and accounting or related major; 2 years experience in the finance and accounting or related professional area.</li>
<li>Or</li>
<li>Master's degree in finance and accounting or related major; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Engaging in strategic planning and decision making</strong></p>
<ul>
<li>Analyzes financial data and market trends.</li>
<li>Analyzes information, forecasts sales against expenses and creates annual budget plans.</li>
<li>Compiles information, analyzes and monitors actual sales against projected sales.</li>
<li>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</li>
<li>Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.</li>
<li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li>
<li>Thinks creatively and practically to develop, execute and implement new business plans.</li>
<li>Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.</li>
<li>Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.</li>
<li>Implements a system of appropriate controls to manage business risks.</li>
</ul>
<p><strong>Leading accounting teams</strong></p>
<ul>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li>
<li>Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.</li>
<li>Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority.</li>
<li>Holds staff accountable for successful performance.</li>
</ul>
<p><strong>Developing and maintaining finance and accounting goals</strong></p>
<ul>
<li>Supports property strategy from a finance and accounting perspective.</li>
<li>Submits reports in a timely manner, ensuring delivery deadlines.</li>
<li>Ensures profits and losses are documented accurately.</li>
<li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li>
<li>Ensures appropriate corrections are made to audit results if necessary.</li>
<li>Reviews audit issues to ensure accuracy.</li>
</ul>
<p><strong>Managing projects and policies</strong></p>
<ul>
<li>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Ensures compliance with standard and local operating procedures (SOPs and LSOPs).</li>
<li>Oversees internal, external and regulatory audit processes.</li>
<li>Ensures compliance with standard operating procedures (SOPs).</li>
<li>Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).</li>
</ul>
<p><strong>Anticipating and delivering on the needs of key stakeholders</strong></p>
<ul>
<li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li>
<li>Understands the owners' perspective and ROI expectations.</li>
<li>Anticipates and addresses owner needs and involves ownership in key decisions.</li>
<li>Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.</li>
<li>Advises the GM and executive committee on existing and evolving operating/financial issues.</li>
<li>Facilitates critique meetings to review information with management team.</li>
<li>Attends owners meetings in order to provide context and explanation for financial results.</li>
<li>Attends meetings and communicates with the owners, understanding the priorities and strategic focus.</li>
<li>Demonstrates a commitment to meeting the needs of all key stakeholders.</li>
<li>Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Ensures team members are cross-trained to support successful daily operations.</li>
<li>Ensures property policies are administered fairly and consistently.</li>
<li>Ensures new hires participate in the department’s orientation program.</li>
<li>Ensures new hires receive the appropriate new hire training to successfully perform their job.</li>
<li>Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Job summary<\/h4>\n<p>Manages the daily functions of the department to ensure protection of property assets, employees, guests, and property. Maintains logs, certifications, and documents required by law and standard operating procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.<\/p>\n\n<h4>Candidate profile<\/h4>\n<p><strong>Education and experience<\/strong><\/p>\n<ul>\n <li>High school diploma or GED; 4 years experience in the security\/loss prevention or related professional area. OR<\/li>\n <li>2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security\/loss prevention or related professional area.<\/li>\n<\/ul>\n\n<h4>Core work activities<\/h4>\n<p><strong>Managing security\/loss prevention operations<\/strong><\/p>\n<ul>\n <li>Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.<\/li>\n <li>Conducts hazard and risk assessments at the property to include quarterly OSHA\/SAFETY audits, incident tracking, and the hazard abatement process.<\/li>\n <li>Develops detailed \"shut down\" procedures for the property to ensure that all areas are secured at the appropriate times.<\/li>\n <li>Comply with applicable laws and safety regulations.<\/li>\n <li>Follow proper key control guidelines in loss prevention and in the property.<\/li>\n <li>Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional.<\/li>\n <li>Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.<\/li>\n <li>Follow Duty of Care process for the protection of guests and employees.<\/li>\n <li>Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.<\/li>\n <li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<\/li>\n <li>Implements action plans to monitor and control risk.<\/li>\n <li>Monitors all unusual activities in and around the property that would impair the well-being of guests and employees.<\/li>\n <li>Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.<\/li>\n <li>Oversees and guides the efforts of the Accident Prevention Committee.<\/li>\n <li>Oversees first aid program for guests and employees.<\/li>\n <li>Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.<\/li>\n <li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.<\/li>\n <li>Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.<\/li>\n <li>Encourages and builds mutual trust, respect, and cooperation among team members.<\/li>\n <li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<\/li>\n <li>Serves as a role model to demonstrate appropriate behaviors.<\/li>\n <li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.<\/li>\n<\/ul>\n\n<p><strong>Ensuring exceptional customer service<\/strong><\/p>\n<ul>\n <li>Meet quality standards and customer expectations on a daily basis.<\/li>\n <li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.<\/li>\n <li>Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.<\/li>\n <li>Provides services that are above and beyond for customer satisfaction and retention.<\/li>\n<\/ul>\n\n<p><strong>Additional responsibilities<\/strong><\/p>\n<ul>\n <li>Analyzes information and evaluates results to choose the best solution and solve problems.<\/li>\n <li>Develops liaison with local law enforcement and emergency services.<\/li>\n <li>Informs and\/or updates the executives and peers on relevant information in a timely manner.<\/li>\n <li>Provides information to supervisors and co-workers by telephone, in written form, email, or in person.<\/li>\n<\/ul>\n\n<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<\/p>\n\n<p>At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand\u2019s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<\/p><\/p><p><\/p>
<p><h4>Job summary</h4>
<p>Functions as the property’s strategic financial business leader. The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees. The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial and accounting activities and the delivery of desirable financial results.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>4-year bachelor's degree in finance and accounting or related major; 2 years experience in the finance and accounting or related professional area.</li>
<li>Or</li>
<li>Master's degree in finance and accounting or related major; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Engaging in strategic planning and decision making</strong></p>
<ul>
<li>Analyzes financial data and market trends.</li>
<li>Analyzes information, forecasts sales against expenses and creates annual budget plans.</li>
<li>Compiles information, analyzes and monitors actual sales against projected sales.</li>
<li>Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.</li>
<li>Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.</li>
<li>Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.</li>
<li>Thinks creatively and practically to develop, execute and implement new business plans.</li>
<li>Protects and strengthens our competitive advantage by advocating and supporting sound business and financial decision making.</li>
<li>Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.</li>
<li>Implements a system of appropriate controls to manage business risks.</li>
</ul>
<p><strong>Leading accounting teams</strong></p>
<ul>
<li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial and business decision making; demonstrates honesty and integrity; leads by example.</li>
<li>Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.</li>
<li>Provides excellent leadership by assigning team members and other departments managers clear accountability backed by appropriate authority.</li>
<li>Holds staff accountable for successful performance.</li>
</ul>
<p><strong>Developing and maintaining finance and accounting goals</strong></p>
<ul>
<li>Supports property strategy from a finance and accounting perspective.</li>
<li>Submits reports in a timely manner, ensuring delivery deadlines.</li>
<li>Ensures profits and losses are documented accurately.</li>
<li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li>
<li>Ensures appropriate corrections are made to audit results if necessary.</li>
<li>Reviews audit issues to ensure accuracy.</li>
</ul>
<p><strong>Managing projects and policies</strong></p>
<ul>
<li>Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.</li>
<li>Generates and provides accurate and timely results in the form of reports, presentations, etc.</li>
<li>Ensures compliance with standard and local operating procedures (SOPs and LSOPs).</li>
<li>Oversees internal, external and regulatory audit processes.</li>
<li>Ensures compliance with standard operating procedures (SOPs).</li>
<li>Ensures that the profit and loss statement is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).</li>
</ul>
<p><strong>Anticipating and delivering on the needs of key stakeholders</strong></p>
<ul>
<li>Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).</li>
<li>Understands the owners' perspective and return on investment expectations.</li>
<li>Anticipates and addresses owner needs and involves ownership in key decisions.</li>
<li>Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.</li>
<li>Advises the general manager and executive committee on existing and evolving operating and financial issues.</li>
<li>Facilitates critique meetings to review information with management team.</li>
<li>Attends owners meetings in order to provide context and explanation for financial results.</li>
<li>Attends meetings and communicates with the owners, understanding the priorities and strategic focus.</li>
<li>Demonstrates a commitment to meeting the needs of all key stakeholders.</li>
<li>Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.</li>
</ul>
<p><strong>Managing and conducting human resource activities</strong></p>
<ul>
<li>Ensures team members are cross-trained to support successful daily operations.</li>
<li>Ensures property policies are administered fairly and consistently.</li>
<li>Ensures new hires participate in the department’s orientation program.</li>
<li>Ensures new hires receive the appropriate new hire training to successfully perform their job.</li>
<li>Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>Important: </strong>This post is opened in the context of the Junior Professional Officer (JPO) scheme sponsored by the Government of the Netherlands and is addressed exclusively to nationals from the <strong>Nedworc Foundation list of countries</strong>. Nationals of Jordan are not eligible to apply due to the restriction that nationals of the country where the position is located cannot be considered. </p><br> <p>eligible-countries-DC-JPOs.pdf</p><br> <p>For the minimum qualification requirements see the website of Nedworc Foundation: </p><br> <p>Junior Professional Officer Programme - Nedworc Foundation</p><br> <p>And the website of the Junior Professional Officer (JPO) Programme:</p><br> <p>https://www.undp.org/jposc</p><br> <p><strong>Background</strong></p><br> <p>UNRWA | United Nations Relief and Works Agency for Palestine Refugees</p><br> <p>The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) provides essential services and humanitarian assistance to Palestine refugees across Jordan, Lebanon, Syria, the Gaza Strip and the West Bank. Its services include education, health care, relief and social services, camp infrastructure rehabilitation, microfinance and emergency assistance.</p><br> <p>The Department of Legal Affairs advises on and promotes the consistent interpretation and application of international law throughout the Agency. It develops strategies to promote and implement relevant areas of public international law, including international human rights law, international humanitarian law, refugee law and United Nations law. Particular emphasis is placed on the status and mandate of the Agency, the privileges and immunities of the Agency and its personnel, related responsibilities, and the observance of humanitarian principles.</p><br> <p>The Department also provides legal advice and training on the interpretation and application of the Agency’s regulatory framework, including General Assembly resolutions, Staff and Financial Regulations and Rules, associated administrative issuances, and organizational directives. It advises Headquarters and Field departments on governance and management matters, particularly those involving administrative, contractual and procurement law. In addition, the Department provides technical expertise and advice on amendments to the Agency’s regulatory framework, including the drafting of regulations and rules, as well as the preparation and review of legal opinions on complex or sensitive financial matters, particularly those concerning the interpretation of the Agency’s Financial Regulations and Technical Instructions.</p><br> <p>Furthermore, the Department reviews drafts of all types of Agency contractual instruments and arrangements, including complex contracts for the procurement of goods and services, memoranda of understanding with partners, and funding agreements. It also provides related training to strengthen the consistent interpretation, application and implementation of the Agency’s contractual and legal requirements.</p><br> <p><strong>Training component: Learning elements and expectations</strong></p><br> <p>Upon completion of the assignment the JPO will have/ will be able to:</p><br> <ul> <li>Legal research, analysis and application of international and general law.</li> <li>Legal drafting, advisory work and case management.</li> <li>Understanding of UNRWA’s mandate, operations and institutional framework.</li> <li>Interpersonal, communication and stakeholder coordination skills.</li> <li>Professional judgement, discretion, confidentiality and ethical conduct</li> </ul> <p>The JPO training programme includes the following learning elements:</p><br> <ul> <li>Year 1 – Induction and practical learning: Structured induction, guided legal reading, mandatory UN training, daily on-the-job learning, progressive case management and potential Field Operations visits, followed by a review of learning needs and a development plan for Year 2.</li> <li>Year 2 – Advanced legal practice and collaboration: Increased responsibility for complex legal matters, including litigation, legal opinions, contracts and procurement, alongside participation in legal training and coordination across UNRWA and the wider UN system, strengthening legal expertise, professional judgement and stakeholder engagement.</li> <li>Year 3 – Consolidation and career development: Consolidation of legal expertise through progressively independent work, continued mentoring and feedback, and career development discussions to identify further learning needs and future opportunities within the UN system.</li> <li>Duty Travel and Training Allowance (DTTA): An annual allowance of USD 4,000 supports relevant learning activities, duty travel and professional development related to the assignment.</li> </ul> <p>Content and methodology of supervision:</p><br> <ul> <li>Director, Department of Legal Affairs. Purpose: direct supervision, guidance, advice, task assignment, performance monitoring and evaluation. Frequency: daily, through regular meetings, review of deliverables, and feedback on progress and quality of work.</li> <li>Heads of the General Law Unit and the International Law Unit. Purpose: substantive guidance, coordination and advice on assigned legal cases and activities across both Units. Frequency: as required, through regular interaction and review of ongoing work.</li> <li>Legal advisers and counterparts across the UN system: Purpose: professional exchange, coordination and exposure to legal practice across the UN system. Frequency: as required, through the legal advisers’ coordination mechanism.</li> <li>The Associate Legal Officer’s individual workplan will be based on the Department’s annual workplan and will define substantive activities and expected outputs. Progress will be monitored through regular discussions, review of assigned cases and deliverables, and ongoing feedback. The Associate Legal Officer will also participate in official meetings with the Director, as applicable and contribute to follow-up actions, ensuring practical exposure to the Agency’s legal mandate and the work of the Department.<br> </li> </ul> <p><strong>Duties and Responsibilities</strong></p><br> <p>The Associate Legal Officer will report to the Director of Legal Affairs and work under their direct daily supervision, with full immersion in the Department’s daily work and activities. The role will have a cross-cutting focus, working closely with both the General Law Unit (covering international administrative law, commercial and institutional matters, and litigation), and the International Law Unit (covering privileges and immunities, protection, neutrality, international human rights mechanisms, and international humanitarian law). The JPO will handle a diverse portfolio of cases across both Units, participate in official meetings and related follow-up actions, gain a thorough understanding of the Agency’s legal mandate in a highly politicised context, and engage with legal advisers across the UN system.</p><br> <p><u>Responsibilities (summary of duties/tasks):</u></p><br> <p>1. Supports the Department’s Legal Advisory Work (30%)<br> • Participates in the daily work and activities of the General Law and International Law Units, gaining exposure to the full range of legal matters handled by the Department.<br> • Supports the Director of Legal Affairs in providing legal advice to UNRWA leadership and Directors of Divisions and Departments, including on sensitive and complex legal issues.<br> • Develops a comprehensive understanding of the Department’s legal functions, priorities and advisory responsibilities.<br> 2. Manages an Assigned Portfolio of Legal Matters and Projects (30%)<br> • Handles an assigned portfolio of legal cases and issues across the General Law and International Law Units, under the direct supervision of the Director of Legal Affairs.<br> • Contributes to litigation and matters arising under the Agency’s internal justice system, the preparation and review of diplomatic correspondence, including notes verbal, and the provision of legal opinions on international law issues.<br> • Reviews commercial contracts and supports legal aspects of procurement and other operational activities.<br> • Undertakes designated legal projects to strengthen the Agency’s legal practices and frameworks, including the development of standard agreement templates for engagement with partners.<br> • Liaises with relevant Agency stakeholders, including Human Resources, Partnerships and the Executive Office, under the guidance and supervision of the Director of Legal Affairs.<br> 3. Participates in Official Meetings and Follow-up Actions (25%)<br> • Participates in meetings led by the Director of Legal Affairs and other senior legal officers on substantive, operational and strategic legal matters.<br> • Contributes to meeting preparation and follow-up, including conducting legal research, drafting documentation and supporting the implementation of agreed actions.<br> • Develops an understanding of UNRWA’s management structures, decision-making processes and engagement with governments, beneficiaries, partners and other stakeholders.<br> 5. Engages in Legal Coordination Across the United Nations System (15%)<br> • Participates, through the Director of Legal Affairs, in coordination and information-sharing with legal advisers and counterparts across the United Nations system.<br> • Gains exposure to the work of the United Nations Office of Legal Affairs and other UN legal offices, including inter-agency coordination mechanisms on legal matters.<br> • Develops an understanding of common legal issues, institutional practices and approaches to legal advice and coordination across the UN systems.<br> </p><br> <p><strong>Competencies</strong></p><br> <p><u>Key competencies</u></p><br> <ul> <li>Excellent oral and written communication skills, including strong legal drafting and analytical skills.</li> <li>Ability to work effectively in an international and multicultural environment, maintaining confidentiality and discretion at all times.</li> <li>Legal Research and Analysis</li> <li>Negotiation and Problem-Solving</li> <li>Stakeholder Engagement</li> <li>Teamwork and Collaboration</li> <li>Planning and Organizing </li> <li>Analytical Skills</li> </ul> <p><strong>Required Skills and Experience</strong></p><br> <p><u>Education: </u></p><br> <ul> <li>Master degree or equivalent in law or a Bachelor’s degree in law plus a minimum of 2 years of paid and relevant working experience. Admission to practice at a national Bar.</li> <li>In exceptional cases candidates with a Bachelor’s degree plus a minimum of 4 years relevant working experience can be considered.</li> <li>Substantive parts of the candidates’ academic training (Bachelor and/or Master) must have taken place in a developing country that appears on the list of eligible countries. eligible-countries-DC-JPOs.pdf </li> </ul> <p><u>Working experience:</u></p><br> <ul> <li>Minimum of 2 years relevant working experience after obtaining first university degree in the legal field, with an exposure to development and humanitarian activities of international organisations being an asset.</li> <li>Minimum of 4 years relevant working experience for candidates with a Bachelor’s degree.</li> <li>Specialisation in public international law and/or the law of international organisations is an asset.</li> <li>Experience in international administrative law and/or litigation is an asset.</li> <li>Work experience within the UN system should not exceed 1 year, including UNV, (paid) UN internship and UN consultancy.</li> <li>All paid work experience since obtaining Bachelor’s degree will/can be considered. </li> </ul> <p><u>Languages:</u></p><br> <ul> <li>Fluency in English is required; </li> <li>Knowledge of Arabic or another UN official language is an asset.</li> </ul> <p><u>Age:</u> </p><br> <p>Maximum age limit is 32 years as of 31 December of the year of application.</p><br> <p><u>Nationality:</u></p><br> <p>This post is opened in the context of the Junior Professional Officer (JPO) scheme sponsored by the Government of the Netherlands and is addressed exclusively to nationals from the <strong>Nedworc Foudation list of countries</strong>. Nationals of Jordan are not eligible to apply due to the restriction that nationals of the country where the position is located cannot be considered: eligible-countries-DC-JPOs.pdf</p><br> <p>For the minimum qualification requirements see the website of Nedworc Foundation: Junior Professional Officer Programme - Nedworc Foundation</p><br> <p>And the website of the Junior Professional Officer (JPO) Programme: https://www.undp.org/jposc</p><br> <p><u>Attachments Required:</u></p><br> <p>• A brief motivation letter in English that explains why you are the perfect candidate for the position by using examples of your interests and achievements<br> • Copy of your passport or other national ID<br> • Copy of your educational degrees (BA and MA, as applicable)<br> </p><br> <p>Approximate start of assignement - February 2027</p><br> <p>The duty station is Amman, Jordan, categorised as a family duty station.</p><br> <p><strong>Equal opportunity</strong></p><br> <p>As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. </p><br> <p>UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.</p><br> <p><strong>Sexual harassment, exploitation, and abuse of authority</strong></p><br> <p>UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. </p><br> <p><strong>Right to select multiple candidates</strong></p><br> <p>UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.</p><br> <p><strong>Use of AI by candidates</strong></p><br> <p>Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection</p><br> <p><strong>Scam alert</strong></p><br> <p>UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.</p><br><br> <p><strong>Data Privacy</strong></p><br> <p>Please click here to view UNDP Data Privacy Statement</p><br><br><br> </div>
<p>Assisting customers in defining their requirements and selecting the appropriate products and services by serving as a technical expert in customer presentations and preparing the relevant technical and commercial proposals and follow through until deal closing. Primary Responsibilities: Understanding customer needs and making sales presentations. Liaising with the sales and marketing team to undertake demand-generation activities such as trade shows or customer workshops. Creating impressive demos for clients that are aligned with the client s business objectives. Helping close sales opportunities. Preparing responses to RFIs and RFPs completion. Contributing to product development by analyzing between market needs Researching market needs and sharing insights with technology and marketing teams. Articulating the technical capabilities of the products, attending and/or performing technical demonstrations. Providing technical pre-sales support to various entities for the purpose of promoting and selling products. Influencing, persuading, and negotiating with stakeholders in customer organizations. Developing excellent working relationships with partner organizations to ensure effective collaboration in responding to customer needs. Performing other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Education Degree: Bachelor's degree in technology, AI or related fields. Years of Experience: Not less than 3 years of experience within a related field. Expertise & Skills: Excellent command of oral and written English & Arabic. Proficient with Microsoft Office Suite or related software and tools. Communication skills. Advanced technical expertise. Advanced sales and consulting skills.</p>
<p> <strong>Overview</strong> </p> <p>GovCIO is currently hiring for a [Basing Officer Assistant] to [supports the Director of Operations, J-4, and is responsible for assisting the J-4 with overall development, implementation, management, and direction of U.S. engineering and basing efforts. This position will be located in [Amman, Jordan] and will be an [onsite] position. </p> <p> <strong>Responsibilities</strong> </p> <p>The Basing Team Officer Assistant (BTOA) supports the Director of Operations, J-4, and is responsible for assisting the J-4 with overall development, implementation, management, and direction of U.S. engineering and basing efforts. The BTO assists the J-4 in coordinating and monitoring U.S. base transitions, infrastructure-related programs, initiatives and projects, environmental compliance, and real estate. Coordinates with other agencies and engineering programs. Assists J-4 in all basing operations and plans oversight. Assists J-4 in developing future plans to support policy and execution of base closure/ transfers/growth. Advises the J-4 to ensure statutory requirements are fulfilled supporting accountability of equipment, facilities, environmental, contracts, and final site turnover. Synchronizes engineering deconstruction efforts. Develops and tracks critical metrics and CCIR s. Assists in the development of Standard Operating Procedures (SOPs), reports, and briefings for General Officer level meetings and forums for the J-4. Assists in the accomplishment of campaign plan specific goals as specified by the COR</p> <p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Clearance Required:Secret</li><li>High School with 8 - 12 years (or commensurate experience)</li><li> Possess a military background in the U.S. Army, Air Force, or Marines logistics field having achieved the Warrant Officer grade of CW3 or higher, or Commissioned Officer grade of O3 or higher</li><li> A minimum of 10 years of Contract/Program Management experience that contains a fundamental knowledge and understanding how the Department of Defense procures and executes construction and service contracts. Enable to properly assist with the development, implementation, and management of US engineering and basing efforts, this background and knowledge base will be required to effectively execute job responsibilities</li><li> Ability to respond rapidly and sufficiently to changing requirements, unexpected contingencies, and other challenging situations</li><li> Ability to manage available resources in time sensitive situations</li><li>must be able to operate leased vehicle when traveling</li></ul><p><em>Preferred Skills and Experience</em></p><ul><li>Experience supporting U.S. Military Special Operations</li></ul>
<h2 class="h5">Job description</h2>
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Company Description<br><p>Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.</p><br><br>Job Description<br><p> JOB OBJECTIVE:</p><br><ul><li>Marketing and Sales company products to achieve organization targets.</li></ul><ul><li>MAIN TASKS – DUTIES AND RESPONSIBILITIES:</li><li>Searching for new clients who could benefit from SIKA - Jordan products and maximizing client potential in a designated region.</li><li>Visit potential clients.</li><li>Maintaining existing relationships with customers.</li><li>Regular visits to Consultants.</li><li>Preparing daily, weekly plan, and Daily Report.</li><li>Attending Monthly Sales Meeting.</li><li>Providing pre-sales technical assistance, Support and product education.</li><li>Making technical presentations and demonstrating how a product will meet client needs.</li><li>Providing customers/potential customers with required Samples, by contacting Technical Dept. through Logistics Dept.</li><li>Negotiating payment terms and conditions to meet both client and company needs.</li><li>Payments collection from customers.</li><li>Coordinate with customers and Logistics Dept. to arrange product Delivery (Place & Date).</li><li>Offering after-sales support services.</li><li>Collecting customer feedback.</li><li>Maintain necessary data and records for future reference.</li><li>To convey customer requirements to Management.</li><li>In addition to the above, focusing on Construction System market is required.</li><li>Any additional task requested from the immediate supervisor and/or senior management, to increase the organization overall performance.</li><li>Relating to EHS responsibility, He has to be an example to all employees.</li><li>Monitor competitor activities, market pricing trends, and report key findings to management on a regular basis.</li></ul><p>Achieve assigned monthly and annual sales targets and KPIs as agreed with the General Sales Manager.</p><br><br>Qualifications<br><p>Bachelor Degree in Civil Engineering</p><br><br>Additional Information<br><p>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.</p><br><br><br> </div>
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