Public relations Jobs in Jordan
3146 Jobs Found
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart. Join us and become a Heartist®.</p>
<h4>Job description</h4>
<h4>Responsibilities:</h4>
<p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p>
<ul>
<li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li>
<li>Maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues.</li>
<li>Assist guests with check-in, check-out, and general hotel inquiries.</li>
<li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li>
<li>Coordinate with other hotel departments to ensure seamless guest experiences.</li>
<li>Conduct daily guest engagement activities and follow up on guest feedback.</li>
<li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li>
<li>Maintain accurate guest profiles and update relevant information in the hotel system.</li>
<li>Promote hotel facilities, services, and special offers to guests.</li>
<li>Monitor guest satisfaction levels and contribute to improving service quality.</li>
<li>Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager - allocation of rooms, Housekeeping - amenities and special preferences, Room Service - amenities, and Concierge/Bell Service - luggage handling).</li>
<li>Support the Front Office team during peak operational periods when required.</li>
<li>Ensure compliance with hotel policies, procedures, and brand standards.</li>
<li>Ensure daily guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports.</li>
<li>Meet the required daily quota for guest courtesy calls as established by management.</li>
<li>Conduct show around of the hotel when requested.</li>
<li>Maintain a complete knowledge of:
<ul>
<li>Hotel features/services, hours of operation.</li>
<li>Hotel restaurant and menu price range.</li>
<li>Hotel room types, numbers, names, amenities and location.</li>
<li>All the Repeat Guest/Special Guest programs and packages.</li>
<li>All room rates, special packages and promotions.</li>
</ul>
</li>
<li>Coordinate and assist with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests.</li>
<li>Follow hotel’s telephone etiquette standards.</li>
<li>Enroll new loyalty members and update certificate maintenance when applicable.</li>
<li>Drive rate and RevPAR through up-selling room brand.</li>
<li>Follow departmental policies and procedures.</li>
<li>Follow all safety and sanitation policies.</li>
<li>Other duties as assigned.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li>
<li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong guest service and problem-solving abilities.</li>
<li>Professional appearance and positive attitude.</li>
<li>Ability to work under pressure and handle multiple tasks effectively.</li>
<li>Strong organizational and time management skills.</li>
<li>Proficient in the English language (verbal and written).</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li>
<li>Knowledge of computerized Front Office systems required.</li>
<li>Must have the ability to handle cash effectively and accurately.</li>
</ul>
<h4>Additional information</h4>
<h4>Physical requirements:</h4>
<ul>
<li>Ability to stand and walk for extended periods.</li>
<li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li>
</ul></p><p></p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart. Join us and become a Heartist®.</p>
<h4>Job description</h4>
<h4>Responsibilities:</h4>
<p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p>
<ul>
<li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li>
<li>Maintain the highest standard of professionalism, ethics and attitude towards guests and colleagues.</li>
<li>Assist guests with check-in, check-out, and general hotel inquiries.</li>
<li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li>
<li>Coordinate with other hotel departments to ensure seamless guest experiences.</li>
<li>Conduct daily guest engagement activities and follow up on guest feedback.</li>
<li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li>
<li>Maintain accurate guest profiles and update relevant information in the hotel system.</li>
<li>Promote hotel facilities, services, and special offers to guests.</li>
<li>Monitor guest satisfaction levels and contribute to improving service quality.</li>
<li>Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager - allocation of rooms, Housekeeping - amenities and special preferences, Room Service - amenities, and Concierge/Bell Service - luggage handling).</li>
<li>Support the Front Office team during peak operational periods when required.</li>
<li>Ensure compliance with hotel policies, procedures, and brand standards.</li>
<li>Ensure daily guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports.</li>
<li>Meet the required daily quota for guest courtesy calls as established by management.</li>
<li>Conduct show around of the hotel when requested.</li>
<li>Maintain a complete knowledge of:
<ul>
<li>Hotel features/services, hours of operation.</li>
<li>Hotel restaurant and menu price range.</li>
<li>Hotel room types, numbers, names, amenities and location.</li>
<li>All the Repeat Guest/Special Guest programs and packages.</li>
<li>All room rates, special packages and promotions.</li>
</ul>
</li>
<li>Coordinate and assist with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests.</li>
<li>Follow hotel’s telephone etiquette standards.</li>
<li>Enroll new loyalty members and update certificate maintenance when applicable.</li>
<li>Drive rate and RevPAR through up-selling room brand.</li>
<li>Follow departmental policies and procedures.</li>
<li>Follow all safety and sanitation policies.</li>
<li>Other duties as assigned.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li>
<li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong guest service and problem-solving abilities.</li>
<li>Professional appearance and positive attitude.</li>
<li>Ability to work under pressure and handle multiple tasks effectively.</li>
<li>Strong organizational and time management skills.</li>
<li>Proficient in the English language (verbal and written).</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li>
<li>Knowledge of computerized Front Office systems required.</li>
<li>Must have the ability to handle cash effectively and accurately.</li>
</ul>
<h4>Additional information</h4>
<h4>Physical requirements:</h4>
<ul>
<li>Ability to stand and walk for extended periods.</li>
<li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li>
</ul></p><p></p>
Jordan - Amman
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p> </p>
<p>No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.</p>
<p> </p>
<p><b><br></b></p><p><b>PREFERRED QUALIFICATIONS</b></p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p><br></p>
AccorHotel
Jordan - Amman
<p>Responsibilities: The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty. Welcome guests upon arrival and provide a warm, professional, and personalized experience. Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. Assist guests with check-in, check-out, and general hotel inquiries. Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution. Coordinate with other hotel departments to ensure seamless guest experiences. Conduct daily guest engagement activities and follow up on guest feedback. Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made. Maintain accurate guest profiles and update relevant information in the hotel system. Promote hotel facilities, services, and special offers to guests. Monitor guest satisfaction levels and contribute to improving service quality. Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling). Support the Front Office team during peak operational periods when required. Ensure compliance with hotel policies, procedures, and brand standards. Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. Meet the required daily quota for Guest courtesy calls as established by management. Conducts show around of the hotel when requested. Maintain a complete knowledge of: Hotels features/services, hours of operation. Hotels restaurant and menu price range. Hotels room types, numbers, names, amenities and location. All the Repeat Guest/ Special Guest programs and packages. All room rates, special packages and promotions. Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. Follows Hotel s telephone etiquette standards. Enrollment of new loyalty members and updates certificate maintenance when applicable. Drives Rate and RevPAR through up-selling room brand. Follow departmental policies and procedures. Follow all safety and sanitation policies. Other duties as assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</p><p>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</p><p>Excellent communication and interpersonal skills.</p><p>Strong guests service and problem-solving abilities.</p><p>Professional appearance and positive attitude.</p><p>Ability to work under pressure and handle multiple tasks effectively.</p><p>Strong organizational and time management skills.</p><p>Proficient in the English language (verbal & written).</p><p>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</p><p>Knowledge of computerized Front Office systems required.</p><p>Must have the ability to handle cash effectively and accurately.</p>
Marriott Hotels & Resorts
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Position purpose</h4>
<p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p>
<h4>Key responsibilities</h4>
<strong>Guest experience</strong><br>
<li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li>
<li>Ensure a smooth and personalized arrival, stay, and departure experience.</li>
<li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li>
<li>Anticipate guest needs and provide proactive service to exceed expectations.</li>
<li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li>
<strong>Guest services</strong><br>
<li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li>
<li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li>
<li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li>
<li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li>
<strong>Guest satisfaction</strong><br>
<li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li>
<li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li>
<li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li>
<li>Promote positive guest engagement and encourage guest loyalty.</li>
<strong>Operational responsibilities</strong><br>
<li>Review daily arrivals, departures, in-house guests, and VIP reports.</li>
<li>Prepare welcome letters, amenities, and guest profiles before arrival.</li>
<li>Ensure all guest information is handled confidentially in accordance with company policies.</li>
<li>Maintain accurate records of guest interactions and follow-up actions.</li>
<li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li>
<li>Assist with Front Office operations whenever required.</li>
<strong>Health, safety & security</strong><br>
<li>Comply with all hotel health, safety, hygiene, and security procedures.</li>
<li>Report maintenance issues, hazards, and guest safety concerns immediately.</li>
<li>Participate in emergency procedures and fire evacuation drills.</li>
<strong>Sustainability</strong><br>
<li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li>
<li>Encourage responsible use of hotel resources including water, energy, and paper.</li>
<li>Minimize waste and support recycling initiatives within the department.</li>
<li>Participate in environmental awareness programs and sustainability activities.</li>
<li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li>
<h4>Qualifications</h4>
<li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li>
<li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li>
<li>Experience with Opera PMS or Opera Cloud is an advantage.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Fluent in English; additional languages are highly desirable.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li>
<h4>Competencies</h4>
<li>Guest passion</li>
<li>Excellent communication skills</li>
<li>Emotional intelligence</li>
<li>Attention to detail</li>
<li>Teamwork & collaboration</li>
<li>Problem solving</li>
<li>Time management</li>
<li>Professional grooming & presentation</li>
<li>Multitasking ability</li>
<li>Cultural awareness</li>
<li>Adaptability</li>
<li>Integrity & confidentiality</li>
<h4>Physical requirements</h4>
<li>Ability to stand and walk for extended periods.</li>
<li>Ability to lift light luggage or guest amenities when required.</li>
<li>Flexibility to work rotating shifts, weekends, and public holidays.</li>
<h4>Key performance indicators (KPIs)</h4>
<li>Guest Satisfaction Score (GSS)</li>
<li>TrustYou / Medallia performance</li>
<li>Guest complaint resolution time</li>
<li>ALL member recognition compliance</li>
<li>VIP arrival readiness</li>
<li>Guest feedback & online reviews</li>
<li>Upselling & cross-selling performance</li>
<li>Compliance with brand standards and SOPs</li>
<li>Attendance and grooming compliance</li>
<li>Sustainability compliance</li>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
DEUTSCHE GESELLSCHAFT FÜR INTERNATIONALE ZUSAMMENARBEIT (GIZ)
Jordan - Amman
<p>The GIZ Jordan Project <strong>“Improved Governance for the Support of Reform Projects in Jordan”</strong><strong> (PARtner II)</strong><strong>” </strong>is seeking to hire a “<strong>Public Administration Advisor</strong>” based in Jordan- for full-time base employment.</p>
<p>The project “Improved Governance for the Support of Reform Projects in Jordan” (PARtner II) is commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented from April 2026 to March 2030. The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH will implement the project on behalf of the German government, in partnership with the Prime Ministry of the Government of the Hashemite Kingdom of Jordan.</p>
<p>The project builds on its predecessor “PARtner I” and enhances the capacities of the public administration in Jordan. Under the umbrella of the Public Sector Modernization Roadmap and the Economic Modernization Vision, it will continue to support the transformation of the public sector. Aiming at a more efficient, effective public administration which is responsive to citizens’ and businesses’ needs, as well as transparent, evidence-informed decision-making, this project delivers critical support to the wider Jordanian reform agenda.</p>
<p><strong><u>Qualifications and specialist knowledge</u></strong></p>
<ul>
<li>University degree in Political Sciences, Public Administration, Economics, Social Sciences, Public Policy, or a comparable field. An advanced degree is desirable.</li>
<li>5 years of professional experience relevant to the duties.</li>
<li>In-depth knowledge and practical experience in promoting innovation in the public sector, e.g. related to innovation structures, agile methods, innovation labs, or change management.</li>
<li>Experience in advising governmental institutions, ideally in the context of the ongoing Jordanian public administration reforms – particularly in the areas of service delivery modernization, human resource and organizational development, and quality management in the public sector.</li>
<li>Knowledge of up-to-date approaches to human resources development, including performance appraisal and competency development.</li>
<li>Practical experience in organizational development and in the planning and implementation of capacity development measures in the public sector.</li>
<li>Ability to strategically position reform and innovation topics within a development cooperation context.</li>
<li>Strong ability to use ICT tools, and willingness to continuously upskill in the framework of GIZ’s further digitization.</li>
<li>Proven ability to work in an intercultural context, ability to work in a politically sensitive context.</li>
<li>Strong analytical and drafting skills.</li>
<li>Excellent command of English and Arabic (spoken and written).</li>
</ul>
<p><strong><u>Main Responsibilities</u></strong> </p>
<ul>
<li>Lead the technical, content-related, and organizational implementation of all measures and activities of the Output “Public Service/Public Administration” independently, and in close coordination with external and internal stakeholders</li>
<li>Provide technical and strategic advisory to governmental counterparts such as the Services and Public Administration Commission (SPAC), with a focus on SPAC’s extended mandate, organizational development, Human Resources management (performance management, competency-based recruitment, competency development), and innovation in the public sector in particular.</li>
<li>Identify needs, and plan and implement/steer relevant Capacity Development measures, in close cooperation with counterparts such as the Jordan Academy for Government Administration (JAGA).</li>
<li>Identify international good practice, prepare lessons learnt, ensure institutional knowledge management, and promote technical exchange internally and externally.</li>
<li>Provide support to, and lead independently where requested to, the project’s tasks related to monitoring, evaluation, accountability and learning, reporting, as well as communication and visibility.</li>
<li>Proactively establish and maintain contacts with stakeholders outside (e.g. governmental counterparts, experts and consultants, development partners and third parties) and within GIZ that are relevant to the implementation of the tasks.</li>
<li>Provide strategic advisory to decision-makers on the positioning and thematic development of the development cooperation portfolio in the respective thematic area.</li>
<li>Support the Head of Project and the other technical staff of the project in the implementation of all other areas of the project.</li>
</ul>
<p><em>The brief profile is not intended to provide a full and complete description.</em></p>
<p><em>Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p>
<p><em><strong>Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</strong></em></p>
<p><em><strong>GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</strong></em></p>
<p><em><strong>GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</strong></em></p>
<p><em><strong>GIZ will send feedback only to the candidates that are shortlisted and interviewed.</strong></em></p>
Jordan - Amman
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p>
<p><strong>Related work experience:</strong> At least 1 year of related work experience.</p>
<p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p>
<p><strong>License or certification:</strong> None</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Jordan - Amman
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p>
<p><strong>Related work experience:</strong> At least 1 year of related work experience.</p>
<p><strong>Supervisory experience:</strong> At least 1 year of supervisory experience.</p>
<p><strong>License or certification:</strong> None</p>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Jordan - Amman
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<ul>
<li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Related work experience: At least 1 year of related work experience.</li>
<li>Supervisory experience: At least 1 year of supervisory experience.</li>
<li>License or certification: None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
Client of Kalamntina
Jordan - Amman
<p><b>Responsibilities</b></p>
<ul>
<li>Build, maintain, and strengthen relationships with high-value commercial clients and institutions.</li>
<li>Conduct regular meetings with clients to identify their financial needs, analyze requirements, and recommend suitable banking solutions.</li>
<li>Coordinate with internal departments to ensure timely delivery and implementation of banking products and services.</li>
<li>Collect and report client feedback to support service improvement and enhance customer satisfaction.</li>
<li>Process and manage all sales-related documentation accurately, professionally, and within agreed timelines.</li>
<li>Maintain accurate client records and update customer information in the bank's systems.</li>
<li>Monitor client portfolios and ensure all banking activities comply with internal policies and regulatory requirements.</li>
<li>Participate in committees, meetings, and projects as assigned, and implement approved decisions.</li>
<li>Contribute to achieving sales targets while delivering a high standard of customer service and relationship management.</li>
</ul><p><strong>Desired Candidate Profile</strong></p><p><b>Qualifications</b></p>
<ul>
<li>Bachelor's degree in Finance, Banking, Business Administration, or a related field.</li>
<li>1 3 years of experience in banking, financial services, sales, or a similar role (1 year of relevant experience preferred).</li>
<li>Knowledge of banking products, commercial banking operations, and customer relationship management.</li>
<li>Understanding of banking regulations, policies, procedures, and compliance requirements.</li>
<li>Strong analytical, problem-solving, and decision-making skills.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Strong customer service and sales orientation.</li>
<li>Ability to work collaboratively in a team environment and manage multiple priorities.</li>
<li>Proficiency in Microsoft Office applications and banking systems.</li>
<li>Good command of English (written and spoken).</li>
<li>Fresh graduates are welcome to apply.</li>
</ul>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.<br>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.<br><br><p><b>About the Role</b></p><br><br><p>Our <b>Guest Relations Agent</b> is responsible for delivering exceptional and personalized guest experiences throughout the guest journey. You will welcome guests, anticipate their needs, recognize guest preferences, and respond to guest concerns professionally. Working closely with all hotel departments, you will ensure seamless service delivery while fostering guest loyalty by consistently exceeding expectations and maintaining Four Seasons standards.</p><br><br><p><b>What you will do:</b></p><br><br><ul><li>Welcome guests warmly and provide a personalized experience throughout their arrival, stay, and departure.</li><li>Build meaningful relationships with guests by anticipating their needs and recognizing individual preferences.</li><li>Identify VIPs, returning guests, and special occasions, ensuring appropriate amenities and arrangements are coordinated.</li><li>Respond promptly to guest requests, inquiries, and concerns, ensuring timely follow-up and resolution.</li><li>Handle guest complaints professionally and efficiently, escalating issues when necessary while maintaining a luxury guest experience.</li><li>Maintain accurate guest profiles by updating preferences, requests, and special notes in the property management system.</li><li>Coordinate with Front Office, Housekeeping, Food & Beverage, Concierge, Engineering, Spa, and other departments to ensure seamless service delivery.</li><li>Conduct guest follow-ups and courtesy calls to measure satisfaction and proactively address any concerns.</li><li>Arrange special amenities, celebrations, transportation, restaurant reservations, and other guest requests.</li><li>Monitor arrivals, departures, and in-house guest activity to identify opportunities for personalized service.</li><li>Promote hotel facilities, restaurants, spa services, and local experiences to enhance the guest stay.</li><li>Prepare and maintain guest-related records, reports, and handover notes to ensure effective communication between shifts.</li><li>Maintain a visible presence in guest areas, proactively engaging with guests to identify opportunities for service enhancement.</li><li>Gather and document guest feedback, sharing insights with management to support continuous improvement.</li><li>Maintain comprehensive knowledge of hotel services, facilities, promotions, and local attractions to provide personalized recommendations.</li><li>Support guest recognition and loyalty initiatives in accordance with brand standards and guest preferences.</li><li>Ensure compliance with hotel policies, service standards, guest confidentiality, and all health, safety, and security procedures.</li><li>Maintain a professional appearance and represent Four Seasons with courtesy, discretion, and integrity in all guest interactions.</li><li>Work collaboratively with colleagues across all departments to achieve departmental and hotel objectives.</li><li>Participate in departmental meetings, training sessions, and continuous learning initiatives.</li><li>Perform other duties as assigned by management.</li><li>Ensure compliance with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct (EmPact).</li></ul><p><b>What you bring:</b></p><br><br><ul><li>A diploma or bachelor’s degree in Hospitality Management, Hotel Administration, Tourism, or a related field is preferred; equivalent hospitality experience will also be considered.</li><li>A minimum of one year of experience in guest relations, front office, concierge, or another guest-facing role is preferred. Experience within a luxury hotel is an advantage, but candidates with relevant customer service experience are welcome to apply.</li><li>Excellent guest service and interpersonal skills.</li><li>Strong verbal and written communication skills in English; Arabic or additional languages are an advantage.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Excellent organizational and time-management skills.</li><li>Ability to remain calm and professional under pressure.</li><li>Strong attention to detail and a proactive approach to creating exceptional guest experiences.</li><li>Ability to work collaboratively with cross-functional teams.</li><li>Flexibility to work rotating shifts, weekends, and public holidays.</li></ul><p><b>What we offer:</b></p><br><br><ul><li>Competitive salary and comprehensive benefits package.</li><li>Excellent training and development opportunities.</li><li>Employee discounts and complimentary stays at Four Seasons Hotels and Resorts worldwide.</li><li>Recognition programs and employee wellness initiatives.</li></ul><p><b>Schedule & hours:</b></p><br><br><ul><li>Full-time job.</li><li>Shifts may include early mornings, evenings, weekends, and holidays depending on operational requirements.</li></ul><br><br><br><br><br><br> </div>
Jordan Kuwait Bank
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span></span><p>We are currently seeking a talented and driven <strong>SME Relationship Manager (Irbid Center)</strong> to join our growing banking team. In this role, you will be responsible for managing and expanding a portfolio of Small and Medium Enterprise (SME) clients, delivering tailored banking solutions, and building strong, long-term relationships that support their business growth.</p><br> <p><strong><span></span> Key Responsibilities:</strong></p><br> <ul>
<li>Develop and maintain strong relationships with SME clients by understanding their financial needs and business models.</li>
</ul> <ul>
<li>Provide expert financial advice and recommend banking solutions aligned with clients’ objectives.</li>
</ul> <ul>
<li>Monitor client portfolio performance and proactively identify growth and improvement opportunities.</li>
</ul> <ul>
<li>Identify cross-selling and upselling opportunities to enhance product penetration.</li>
</ul> <ul>
<li>Drive client acquisition through referrals, networking, and participation in business and community events.</li>
</ul> <ul>
<li>Ensure all interactions and transactions comply with bank policies and applicable regulations.</li>
</ul> <ul>
<li>Contribute to the continuous improvement of SME banking processes and services.</li>
</ul> <p><strong><span></span> Behavioral Competencies:</strong></p><br> <ul>
<li>Customer Focus: Strong ability to understand client needs and deliver tailored financial solutions.</li>
</ul> <ul>
<li>Communication: Clear and effective communication, with the ability to adapt to different client profiles.</li>
</ul> <ul>
<li>Collaboration: Works effectively with internal teams to ensure a seamless client experience.</li>
</ul> <ul>
<li>Accountability: Demonstrates ownership and responsibility for client outcomes.</li>
</ul> <ul>
<li>Efficiency: Ability to prioritize tasks and optimize performance.</li>
</ul> <p><strong><span></span> Key Skills:</strong></p><br> <ul>
<li>SME client relationship management and advisory</li>
</ul> <ul>
<li>Credit risk assessment and structuring</li>
</ul> <ul>
<li>Sales and portfolio growth</li>
</ul> <ul>
<li>Financial analysis and reporting</li>
</ul> <ul>
<li>Proficiency in MS Office applications</li>
</ul> <ul>
<li>Strong interpersonal and communication skills</li>
</ul> <ul>
<li>Team-oriented with a proactive mindset</li>
</ul> <p><strong><span></span> Qualifications & Experience:</strong></p><br> <ul>
<li>Bachelor’s degree in business, Finance, Economics, or a related field</li>
</ul> <ul>
<li>5 – 9 years of experience in SME or corporate banking</li>
</ul> <ul>
<li>Solid experience in credit structuring and risk assessment</li>
</ul> <ul>
<li>Proven ability to manage and grow a client portfolio</li>
</ul> <ul>
<li>Fluency in Arabic and English is required</li>
</ul> <p><strong><span></span> Work Location:</strong><br>Irbid Center</p><br> <p><strong><span></span> Why Join Jordan Kuwait Bank?</strong></p><br> <p>At Jordan Kuwait Bank, we empower our employees to innovate, lead, and grow. As part of our SME Banking team, you will play a key role in supporting economic development while advancing your career within a dynamic and forward-thinking institution.</p><br> </div>
Jordan - Amman
<p><h4>Position summary</h4>
<p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p>
<p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.</p>
<p>Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.</p>
<h4>Preferred qualifications</h4>
<ul>
<li>Education: High school diploma or G.E.D. equivalent.</li>
<li>Related work experience: At least 1 year of related work experience.</li>
<li>Supervisory experience: At least 1 year of supervisory experience.</li>
<li>License or certification: None.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.</p>
<p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
AccorHotels
Jordan - Amman
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Position purpose</h4>
<p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p>
<h4>Key responsibilities</h4>
<strong>Guest experience</strong><br>
<li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li>
<li>Ensure a smooth and personalized arrival, stay, and departure experience.</li>
<li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li>
<li>Anticipate guest needs and provide proactive service to exceed expectations.</li>
<li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li>
<strong>Guest services</strong><br>
<li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li>
<li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li>
<li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li>
<li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li>
<strong>Guest satisfaction</strong><br>
<li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li>
<li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li>
<li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li>
<li>Promote positive guest engagement and encourage guest loyalty.</li>
<strong>Operational responsibilities</strong><br>
<li>Review daily arrivals, departures, in-house guests, and VIP reports.</li>
<li>Prepare welcome letters, amenities, and guest profiles before arrival.</li>
<li>Ensure all guest information is handled confidentially in accordance with company policies.</li>
<li>Maintain accurate records of guest interactions and follow-up actions.</li>
<li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li>
<li>Assist with Front Office operations whenever required.</li>
<strong>Health, safety & security</strong><br>
<li>Comply with all hotel health, safety, hygiene, and security procedures.</li>
<li>Report maintenance issues, hazards, and guest safety concerns immediately.</li>
<li>Participate in emergency procedures and fire evacuation drills.</li>
<strong>Sustainability</strong><br>
<li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li>
<li>Encourage responsible use of hotel resources including water, energy, and paper.</li>
<li>Minimize waste and support recycling initiatives within the department.</li>
<li>Participate in environmental awareness programs and sustainability activities.</li>
<li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li>
<h4>Qualifications</h4>
<li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li>
<li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li>
<li>Experience with Opera PMS or Opera Cloud is an advantage.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Fluent in English; additional languages are highly desirable.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li>
<h4>Competencies</h4>
<li>Guest passion</li>
<li>Excellent communication skills</li>
<li>Emotional intelligence</li>
<li>Attention to detail</li>
<li>Teamwork & collaboration</li>
<li>Problem solving</li>
<li>Time management</li>
<li>Professional grooming & presentation</li>
<li>Multitasking ability</li>
<li>Cultural awareness</li>
<li>Adaptability</li>
<li>Integrity & confidentiality</li>
<h4>Physical requirements</h4>
<li>Ability to stand and walk for extended periods.</li>
<li>Ability to lift light luggage or guest amenities when required.</li>
<li>Flexibility to work rotating shifts, weekends, and public holidays.</li>
<h4>Key performance indicators (KPIs)</h4>
<li>Guest Satisfaction Score (GSS)</li>
<li>TrustYou / Medallia performance</li>
<li>Guest complaint resolution time</li>
<li>ALL member recognition compliance</li>
<li>VIP arrival readiness</li>
<li>Guest feedback & online reviews</li>
<li>Upselling & cross-selling performance</li>
<li>Compliance with brand standards and SOPs</li>
<li>Attendance and grooming compliance</li>
<li>Sustainability compliance</li>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
United Nations Volunteers (UNV) programme
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>Mission and objectives</p><p>UNICEF was established in 1946 to supply emergency relief to millions of children suffering in the aftermath of World War II. The organization still functions to ease the suffering of millions of children in emergency situations across the world. UNICEF also focuses on the protection and promotion of child rights, working for the survival, protection, education and healthy development of every child.</p><p><br></p><p>UNICEF has worked in Jordan since 1952 to promote and protect the rights of children. In the following decades, significant progress has been achieved for children. Since the beginning of the Syrian crisis in 2013, UNICEF has significantly increased its operation to respond to the challenges faced by both refugee children and those in the communities where they live.</p><p><br></p><p>Building on the lessons learned from this emergency response, UNICEF Jordan moved to a vulnerability approach in 2018 - supporting interventions that target the most vulnerable children in the country, regardless of their nationality.</p><p>Context</p><p>UNICEF Jordan Country Office (JCO) is currently in the fourth year of its Country Programme Cycle (2023–2027), a period marked by continuous efforts to support targeted interventions and mainstreaming in gender equality and adolescent girl empowerment across programming and institutional work. Guided by a Gender & Disability Action Plan (2025-27) and a Gender Programmatic Review (completed in October 2025), JCO has invested in building gender capacity, establishing a well-staffed team, and aligning its interventions with UNICEF’s global Gender Action Plan (GAP 2022–2025), the Strategic Plan (2022–2025), and positioned itself for alignment to the current UNICEF Strategic Plan (2026–2029) and Gender Equality Plan (2026-29). UNICEF JCO needs to continue to strengthen a robust knowledge management system as a core strategy to advance its work on gender and disability inclusion. UNICEF JCO is looking for a young volunteer, passionate for gender equality and inclusion outcomes, willing to learn and develop, with strong documentation and communication skills.</p><p><br></p><p>Additional Information:</p><p><br></p><p>National UN Associate Volunteers in Jordan are entitled to (short-term benefit package applies for this assignment):</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 916.06;</p><p>• Insurance coverage for service-incurred accidents</p><p><br></p><p>Task description</p><p>Under the direct supervision of the International Gender Programme Specialist or his/her designated mandated representative(s), the National UN Volunteer Gender Knowledge Management Assistant will undertake tasks in the following key areas:</p><p><br></p><p>1) Strengthen Gender and Disability Team Documentation and Communication work:</p><p><br></p><p>o Collate and maintain AI-generated monthly Gender & Disability focal point meetings and upload in SharePoint knowledge repository.</p><p>o Maintain documentation of case studies on Gender and Disability work in development and humanitarian context (including UNICEF and</p><p>implementing partner work).</p><p>o Support editing, formatting, and documentation of knowledge products.</p><p>o Support organizing and documentation of internal Brown Bag and staff capacity building sessions in gender and disability.</p><p>o Document external gender related training and/or advocacy work undertaken by the Gender and Disability team e.g., Women-led CSOs training.</p><p>o Update and maintain the Jordan Country Office Gender and Disability SharePoint site.</p><p>o Assist in producing flyers, visibility materials for internal and external dissemination, as required.</p><p>o Assist in strengthening the Jordan country office public website with Communication and Gender and Disability Team.</p><p>o Assist in convening internal and external technical meetings, including logistics and administrative work.</p><p>o Undertake any other knowledge management task assigned by the supervisor.</p><p><br></p><p>2) Map, collate and co-create gender equality and disability knowledge products for internal and external dissemination:</p><p><br></p><p>o Assist in identifying evidence-based good practice programming on gender responsive and transformative programming.</p><p>o Assist in the knowledge management of technical gender programming work, undertaken by various programme sectors.</p><p>o Assist in producing evidence-based knowledge products together with the Gender and Disability Team. e.g., technical briefs, checklists in</p><p>user-friendly formats.</p><p><br></p><p>application deadline is on 02 August 2026</p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>1 month</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>1 month</p><p>Languages</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Fluent, Required</p><p>Required education level</p><p>Bachelor's degree in Communications, Journalism, Public Relations, International Development, Gender Studies, Disability Studies, Social Sciences, Development Studies, Knowledge Management, Public Administration, or another relevant field.</p><p>Competencies and values</p><p>• Accountability and Integrity</p><p>• Adaptability and flexibility</p><p>• Creativity</p><p>• Planning and organising</p><p>• Professionalism</p><p>• Self-management</p><p><br></p><p>Skills and experience</p><p>1 month and up to 3 years of relevant work in assisting with documentation, digital communication, and dissemination work through volunteering and/ or paid job.</p><p><br></p><p>• Excellent oral and written skills; excellent drafting, formulation, reporting skills.</p><p>• Accuracy and professionalism in document production and editing.</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development.</p><p>• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.</p><p>• Solid overall computer literacy, including proficiency in various Microsoft Office applications (Excel, Word, among others), email, and internet; familiarity with database management; and office technology equipment.</p><p>• Self-motivated, ability to work; ability to work with tight deadlines.</p><p>• Sound security awareness.</p><p>• Have affinity with or interest in gender and inclusion, volunteerism as a mechanism for durable development, and the UN system.</p><p>Area(s) of expertise</p><p>Communication, advocacy, public information, Community development</p><p><br></p></div>
Marriott Hotels & Resorts
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.<br>No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
Jordan - Amman
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<br>Company Description<br><br><p><strong>Join</strong><strong> us at Accor, </strong><strong>where</strong><strong> life pulses </strong><strong>with</strong><strong> passion!</strong></p><br><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.</p><br><p>By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.</p><br><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p><br><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p><br><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong> a </strong><strong>work</strong><strong> of </strong><strong>heart</strong><strong>,</strong><br><strong>Join</strong><strong> us and </strong><strong>become</strong><strong> a </strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong>Responsibilities:</strong></p><br><p>The Guest Relations Officer is responsible for ensuring exceptional guest experiences by providing personalized service, addressing guest requests and concerns, and maintaining high standards of hospitality throughout the guest journey. The role acts as a key point of contact between guests and hotel departments to ensure guest satisfaction and loyalty.</p><br><ul><li>Welcome guests upon arrival and provide a warm, professional, and personalized experience.</li><li>Maintains the highest standard of professionalism, ethics and attitude towards guests and colleagues. </li><li>Assist guests with check-in, check-out, and general hotel inquiries.</li><li>Handle guest requests, concerns, and complaints promptly and professionally, ensuring effective resolution.</li><li>Coordinate with other hotel departments to ensure seamless guest experiences.</li><li>Conduct daily guest engagement activities and follow up on guest feedback.</li><li>Recognize VIP guests, repeated guests, and special occasions, ensuring appropriate arrangements are made.</li><li>Maintain accurate guest profiles and update relevant information in the hotel system.</li><li>Promote hotel facilities, services, and special offers to guests.</li><li>Monitor guest satisfaction levels and contribute to improving service quality.</li><li> Assist in preparing welcome amenities, guest correspondence, and special arrangements (FOM/AFOM/Duty Manager- allocation of rooms, Housekeeping- amenities and special preferences, Room Service- amenities, and Concierge/Bell Service- luggage handling).</li><li>Support the Front Office team during peak operational periods when required.</li><li>Ensure compliance with hotel policies, procedures, and brand standards.</li><li>Ensure daily Guest courtesy calls are being carried out and logged formally in the Front Office log or OPERA guest profile, assisting as necessary to carry out the calls and compile the reports. </li><li>Meet the required daily quota for Guest courtesy calls as established by management. </li><li>Conducts show around of the hotel when requested. </li><li>Maintain a complete knowledge of: </li></ul><ul><li><ul><li>Hotels features/services, hours of operation. </li><li>Hotels restaurant and menu price range.</li><li>Hotels room types, numbers, names, amenities and location. </li><li>All the Repeat Guest/ Special Guest programs and packages. </li><li>All room rates, special packages and promotions. </li><li>Co-ordinates and assists with VIP arrival room allocations, meeting, escorting and in-room check-in of VIP guests. </li></ul></li></ul><ul><li>Follows Hotel’s telephone etiquette standards.</li><li>Enrollment of new loyalty members and updates certificate maintenance when applicable.</li><li>Drives Rate and RevPAR through up-selling room brand.</li><li>Follow departmental policies and procedures.</li><li>Follow all safety and sanitation policies.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><p><strong>Qualifications:</strong></p><br><ul><li>Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.</li><li>Previous experience in Front Office, Guest Relations or Hospitality Operations preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Strong guests service and problem-solving abilities.</li><li>Professional appearance and positive attitude.</li><li>Ability to work under pressure and handle multiple tasks effectively.</li><li>Strong organizational and time management skills.</li><li>Proficient in the English language (verbal & written).</li><li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>Knowledge of computerized Front Office systems required.</li><li>Must have the ability to handle cash effectively and accurately.</li></ul><br>Additional Information<br><br><p><strong>Physical Requirements:</strong></p><br><ul><li>Ability to stand and walk for extended periods.</li><li>Flexible to work shifts, weekends, and public holidays as required by hotel operations.</li></ul> </div>
DEUTSCHE GESELLSCHAFT FÜR INTERNATIONALE ZUSAMMENARBEIT (GIZ)
Jordan - Amman
<p >The GIZ Jordan Project <strong ><em >"</em></strong><strong ><em >Improved Governance for the Support of Reform Projects in Jordan” (PARtner II)</em></strong><strong >” </strong>is seeking to hire a <strong >“Public Administration Advisor – Focus: e-Governance”</strong> for full-time based employment.</p>
<p >The project “Improved Governance for the Support of Reform Projects in Jordan” (PARtner II) is commissioned by the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH on behalf of the German Government, in partnership with the Prime Ministry of the Hashemite Kingdom of Jordan. From April 2026 to March 2030, PARtner II supports one of Jordan’s key national reform priorities: the modernisation of the public sector. Building on the achievements of its predecessor project, PARtner I, the project contributes to the implementation of the Public Sector Modernisation Roadmap and the Economic Modernisation Vision by strengthening institutional capacities, improving governance processes, and promoting evidence-based decision-making. Through its work with high-level government partners, PARtner II helps foster a more efficient, transparent, and citizen-oriented public administration, creating lasting impact for governance and sustainable development in Jordan.</p>
<p >Joining the project offers the opportunity to work at the heart of Jordan’s reform agenda, collaborate closely with senior government stakeholders and international partners, and contribute to meaningful and sustainable institutional change.</p>
<p ><strong >Qualifications and Specialist Knowledge</strong></p>
<ul >
<li >University degree in Public Administration, Economics, Social or Political Sciences, Public Policy, Information Sciences, Digital transformation and e-government, or a comparable field. A technical degree, and an advanced degree are desirable.</li>
<li >5 years of professional experience relevant to the duties.</li>
<li >Experience working with, or advising governmental institutions (e.g. PMIO, DTU, MoDEE, SPAC), ideally in the context of the ongoing Jordanian public administration reforms, particularly providing expertise on e-governance, the development and implementation of digital public services, user-centred design, service quality, and the standardization and digitization of administrative processes.</li>
<li >Ability to strategically position reform and innovation topics within a development cooperation context.</li>
<li >Strong ability to use ICT tools, and willingness to continuously upskill in the framework of GIZ’s further digitization.</li>
<li >Proven ability to work in an intercultural context, ability to work in a politically sensitive context.</li>
<li >Strong analytical and drafting skills.</li>
<li >Excellent command of English and Arabic (spoken and written).</li>
</ul>
<p ><strong >Main Responsibilities</strong></p>
<ul >
<li >Provide technical and strategic advisory support to key governmental counterparts, including the Prime Ministry (Project Management and Implementation Office and Digital Transformation Unit), the Services and Public Administration Commission (SPAC), the Ministry of Digital Economy and Entrepreneurship (MoDEE), and other relevant institutions on digital government and public sector reform</li>
<li >Advise on the implementation of Public Sector Modernisation Reform (PSMR) with a focus on citizen-centred, accessible, and high-quality public service delivery.</li>
<li >Support the development, standardisation, and digitalisation of public services and e-services, including the strategic adoption and use of AI solutions.</li>
<li >Advise on the introduction and institutionalisation of monitoring mechanisms and user satisfaction tools to strengthen evidence-based service improvement and quality assurance.</li>
<li >Provide technical guidance on organisational development and organisational effectiveness measures, particularly within MoDEE and related public sector entities.</li>
<li >Assess capacity development needs and design, coordinate, and implement appropriate capacity development measures to strengthen institutional capabilities for digital transformation and service delivery reform.</li>
<li >Provide strategic input to project implementation and portfolio development, including stakeholder coordination, monitoring and evaluation, reporting, and the thematic advancement of the digital governance agenda.</li>
<li >Support the Head of Project, the Senior Component Manager, and the wider technical team in the implementation of project activities and cross-cutting tasks.</li>
</ul>
<p ><em >The brief profile is not intended to provide a full and complete description.</em></p>
<p ><em >Where appropriate and reasonable, the position holder is willing to perform tasks outside the scope of the job description.</em></p>
<p ><strong ><em >Emanating from GIZ’s role in enhancing and promoting the efficiency and competency of its political partners and entities and their respective employees, and in view of GIZ’s aim at maintaining and encouraging the stability of employment at its political partners and entities, this position will not be available to any official employee currently working at any of GIZ’s political partners, governmental ministry, department or entity, including any official employees who are on unpaid leave.</em></strong></p>
<p ><strong ><em >GIZ is committed to gender balance and diversity without distinction as to race, gender or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate's qualifications, experience, as well as the scope of responsibility of the job announced and in line with local standards.</em></strong></p>
<p ><strong ><em >GIZ would like to increase the proportion of employees with disability. Applications from persons with disabilities are most welcome.</em></strong></p>
<p ><strong ><em >GIZ will send feedback only to the candidates that are shortlisted and interviewed.</em></strong></p>