Microsoft Dynamics Jobs in Jordan

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.</p> <p>Bears a full and comprehensive knowledge of the hotel, including all departments, services and outlets.</p> <p>Ensures personalized service is offered to guests during their stay.</p> <p>Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.</p> <p>Maintains a high level of communication and feedback within the department.</p> <p>Identifies and anticipates guest needs.</p> <p>Is continually proactive in all areas of operation.</p> <p>Abides by all policies and procedures as stated in the Butler Services Policy Manual.</p> <p>Reports for duty punctually and in accordance with the issued department schedule.</p> <p>Adheres at all times to the hotel grooming and uniform standards.</p> <p>Assists with luggage delivery and collection.</p> <p>Provides food and beverage service in the Fairmont Gold lounge with the ability to handle plate and hand-carried service.</p> <p>Prepares bar beverages and liquor pouring according to the guidelines given.</p> <p>Carries out general cleaning and checking for equipment in the Fairmont Gold pantry.</p> <p>Warms up rooms according to Fairmont housekeeping standards, checking that all room equipment is functioning.</p> <p>Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor.</p> <p>Reports any unusual occurrences or requests to the Manager or Assistant Manager.</p> <p>Maintains the cleanliness and coordinates maintenance work with the engineering department of all Fairmont Gold areas and equipment.</p> <p>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.</p> <p>Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold.</p> <p>Possesses working knowledge of the hotel Property Management System.</p> <p>Bears full understanding and knowledge of all in-suite services, technology, amenities, functions and systems.</p> <p>Is responsible for the Butler Pantry on allocated floors, ensuring that the pantry and other related Heart of House areas are correctly stocked and maintained according to set standards.</p> <p>Collects designated telephones (and checks their working conditions), and working sheets.</p> <p>Attends daily shift briefings.</p> <p>Coordinates and liaises with the Butler team.</p> <p>Carries out pre-arrival interviews.</p> <p>Ensures that all procedures and responsibilities relating to the greeting and arrival procedures are adhered to.</p> <p>Assists and coordinates all in-room and suite guest needs and requirements.</p> <p>Refreshes the suites and coordinates daily housekeeping service and evening service.</p> <p>Coordinates laundry and pressing collection and delivery.</p> <p>Reports any suite maintenance requirements according to standard procedures.</p> <p>Coordinates delivery of all amenities and/or gifts.</p> <p>Coordinates delivery of preferred newspapers and magazines to all suites.</p> <p>Coordinates replenishment of refreshment center, assisting with control via in-room dining.</p> <p>Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard.</p> <p>Sets up any bottle of complimentary drink as per standard.</p> <p>Ensures a daily replenishment of good quality fruits, according to guests’ preferences.</p> <p>Ensures that the flowers are always fresh and displayed in fresh water.</p> <p>Ensures that guest supplies are replenished and displayed as per standard.</p> <p>Provides personalized guest service including luggage packing and unpacking, shoe polishing, laundry collecting and delivery.</p> <p>Provides tea, coffee and beverage service to all suites and other rooms as required.</p> <p>Coordinates in-room dining order taking and delivery as required.</p> <p>Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history.</p> <p>Provides a continual source of information, help and assistance to all guests.</p> <p>Checks the suites prior to guest arrival.</p> <p>Coordinates all guest entertainment, activities, making reservations, and using concierge as and when required.</p> <p>Ability to provide full itineraries of entire stay, with updates daily on evening service.</p> <p>Facilitates guest departure, coordinating between reception and guest to gain final approval and payment.</p> <p>Checks room after departure for lost belongings.</p> <p>Upsells hotel outlets at every opportunity.</p> <p>Coordinates with concierge for the storage of stowed away items.</p> <p>Liaises closely with reception, housekeeping, valet, food and beverage, concierge, and IT.</p> <p>Has up-to-date knowledge and ability to assist with all common in-room IT needs.</p> <p>Has a full and comprehensive knowledge of the hotel, including all departments, services and outlets.</p> <p>Updates and maintains all guest history files, including ProfilePlus.</p> <p>Assists in training of housekeeping and food and beverage staff in the special needs of suite guests.</p> <p>Orders all necessary operating stock when necessary.</p> <p>Maintains amicable and cooperative working relations with other departments.</p> <p>Attends any courses management may deem beneficial.</p> <p>Carries out other duties as directed by management.</p> <p>Understands that business demands sometimes make it necessary to move colleagues from their accustomed shifts to other shifts.</p> <p>Performs other additional duties and special projects at the direction of Fairmont Gold Manager.</p> <h4>Qualifications</h4> <ul> <li>Excellent verbal, interpersonal and communication skills.</li> <li>Must be a strong team player with strong departmental cooperation.</li> <li>Must be able to work well under pressure in a fast paced and constantly changing environment.</li> <li>Fluent in English and local language with a third language as an asset.</li> <li>Must be able to handle a multitude of tasks in an intense, ever changing environment.</li> <li>Must be flexible in terms of working hours and able to work with little or no supervision.</li> <li>Must have the ability to assess and make decisions based on strong analytical and problem-solving skills.</li> <li>Must be able to maintain excellent professional presentation and grooming.</li> <li>High school diploma is necessary.</li> <li>Knowledge of computers including Microsoft Office products and Property Management System (Micros-Fidelio preferred).</li> <li>A minimum of two years prior experience in related hospitality fields is necessary.</li> <li>Luxury five star experience necessary.</li> <li>Prior formalized training as a butler is highly regarded.</li> <li>Butlers must be able to lift in excess of 70-pound loads.</li> <li>Must be willing to work varied hours, including nights, weekends, holidays and split shifts according to the needs of the guests.</li> <li>Must be able to stand for 90% of their scheduled time.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity and inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.</p> <p>Bears a full and comprehensive knowledge of the hotel, including all departments, services and outlets.</p> <p>Ensures personalized service is offered to guests during their stay.</p> <p>Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up.</p> <p>Maintains a high level of communication and feedback within the department.</p> <p>Identifies and anticipates guest needs.</p> <p>Is continually proactive in all areas of operation.</p> <p>Abides by all policies and procedures as stated in the Butler Services Policy Manual.</p> <p>Reports for duty punctually and in accordance with the issued department schedule.</p> <p>Adheres at all times to the hotel grooming and uniform standards.</p> <p>Assists with luggage delivery and collection.</p> <p>Provides food and beverage service in the Fairmont Gold lounge with the ability to handle plate and hand-carried service.</p> <p>Prepares bar beverages and liquor pouring according to the guidelines given.</p> <p>Carries out general cleaning and checking for equipment in the Fairmont Gold pantry.</p> <p>Warms up rooms according to Fairmont housekeeping standards, checking that all room equipment is functioning.</p> <p>Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor.</p> <p>Reports any unusual occurrences or requests to the Manager or Assistant Manager.</p> <p>Maintains the cleanliness and coordinates maintenance work with the engineering department of all Fairmont Gold areas and equipment.</p> <p>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests.</p> <p>Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold.</p> <p>Possesses working knowledge of the hotel Property Management System.</p> <p>Bears full understanding and knowledge of all in-suite services, technology, amenities, functions and systems.</p> <p>Is responsible for the Butler Pantry on allocated floors, ensuring that the pantry and other related Heart of House areas are correctly stocked and maintained according to set standards.</p> <p>Collects designated telephones (and checks their working conditions), and working sheets.</p> <p>Attends daily shift briefings.</p> <p>Coordinates and liaises with the Butler team.</p> <p>Carries out pre-arrival interviews.</p> <p>Ensures that all procedures and responsibilities relating to the greeting and arrival procedures are adhered to.</p> <p>Assists and coordinates all in-room and suite guest needs and requirements.</p> <p>Refreshes the suites and coordinates daily housekeeping service and evening service.</p> <p>Coordinates laundry and pressing collection and delivery.</p> <p>Reports any suite maintenance requirements according to standard procedures.</p> <p>Coordinates delivery of all amenities and/or gifts.</p> <p>Coordinates delivery of preferred newspapers and magazines to all suites.</p> <p>Coordinates replenishment of refreshment center, assisting with control via in-room dining.</p> <p>Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard.</p> <p>Sets up any bottle of complimentary drink as per standard.</p> <p>Ensures a daily replenishment of good quality fruits, according to guests’ preferences.</p> <p>Ensures that the flowers are always fresh and displayed in fresh water.</p> <p>Ensures that guest supplies are replenished and displayed as per standard.</p> <p>Provides personalized guest service including luggage packing and unpacking, shoe polishing, laundry collecting and delivery.</p> <p>Provides tea, coffee and beverage service to all suites and other rooms as required.</p> <p>Coordinates in-room dining order taking and delivery as required.</p> <p>Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history.</p> <p>Provides a continual source of information, help and assistance to all guests.</p> <p>Checks the suites prior to guest arrival.</p> <p>Coordinates all guest entertainment, activities, making reservations, and using concierge as and when required.</p> <p>Ability to provide full itineraries of entire stay, with updates daily on evening service.</p> <p>Facilitates guest departure, coordinating between reception and guest to gain final approval and payment.</p> <p>Checks room after departure for lost belongings.</p> <p>Upsells hotel outlets at every opportunity.</p> <p>Coordinates with concierge for the storage of stowed away items.</p> <p>Liaises closely with reception, housekeeping, valet, food and beverage, concierge, and IT.</p> <p>Has up-to-date knowledge and ability to assist with all common in-room IT needs.</p> <p>Has a full and comprehensive knowledge of the hotel, including all departments, services and outlets.</p> <p>Updates and maintains all guest history files, including ProfilePlus.</p> <p>Assists in training of housekeeping and food and beverage staff in the special needs of suite guests.</p> <p>Orders all necessary operating stock when necessary.</p> <p>Maintains amicable and cooperative working relations with other departments.</p> <p>Attends any courses management may deem beneficial.</p> <p>Carries out other duties as directed by management.</p> <p>Understands that business demands sometimes make it necessary to move colleagues from their accustomed shifts to other shifts.</p> <p>Performs other additional duties and special projects at the direction of Fairmont Gold Manager.</p> <h4>Qualifications</h4> <ul> <li>Excellent verbal, interpersonal and communication skills.</li> <li>Must be a strong team player with strong departmental cooperation.</li> <li>Must be able to work well under pressure in a fast paced and constantly changing environment.</li> <li>Fluent in English and local language with a third language as an asset.</li> <li>Must be able to handle a multitude of tasks in an intense, ever changing environment.</li> <li>Must be flexible in terms of working hours and able to work with little or no supervision.</li> <li>Must have the ability to assess and make decisions based on strong analytical and problem-solving skills.</li> <li>Must be able to maintain excellent professional presentation and grooming.</li> <li>High school diploma is necessary.</li> <li>Knowledge of computers including Microsoft Office products and Property Management System (Micros-Fidelio preferred).</li> <li>A minimum of two years prior experience in related hospitality fields is necessary.</li> <li>Luxury five star experience necessary.</li> <li>Prior formalized training as a butler is highly regarded.</li> <li>Butlers must be able to lift in excess of 70-pound loads.</li> <li>Must be willing to work varied hours, including nights, weekends, holidays and split shifts according to the needs of the guests.</li> <li>Must be able to stand for 90% of their scheduled time.</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong></p> <p>In one to two sentences, introduce the team, property or office environment in a way that reflects the culture.</p> <p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity and inclusion:</strong></p> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> <span><span>Requisition ID</span></span> <span><span>36877</span></span> <br> <span><span>Office Country</span></span> <span><span>Jordan</span></span> <br> <span><span>Office City</span></span> <span><span>Amman</span></span> <br> <span><span>Division</span></span> <span><span>Banking Countries of Operations&nbsp;&nbsp;</span></span> <br> <span><span>Contract Type</span></span> <span><span>Regular&nbsp;</span></span> <br> <span><span>Contract Length</span></span> <br> <span><span>Posting End Date</span></span> <span><span>14/07/2026&nbsp;</span></span> <br> </span><p><strong>Purpose of Job</strong></p><br> <p>The Analyst is based in the EBRD’s resident office in Amman, Jordan and is dedicated to working in the sustainable infrastructure sector in the EBRD’s (SI MEA) team, which delivers the Bank's mandate in the energy and infrastructure sectors in Jordan, as well as other countries in the region. This position is focused on infrastructure whereby the team is responsible for debt and equity investments in the public and private sector in the transport and municipal infrastructure including water, public transport, and waste subsectors.</p><br> <p>The Analyst contributes to all phases of the project cycle, including project origination, structuring, execution, implementation and monitoring. The Analyst will take responsibility for the tasks assigned to them by the operation leader, the Regional Head for Infrastructure or more senior members of the project team, or more senior bankers, which may include undertaking comprehensive due diligence, including financial, market, integrity and EBRD policy compliance, as well as effective post-signing implementation and monitoring. In addition, tasks may be assigned by the Director, Regional Head Eastern Mediterranean related to sectoral needs.</p><br> <p>The Analyst carries out these tasks as part of a project team under the guidance of the operation leader or under the supervision/guidance of the Regional Heads or more senior bankers.</p><br> <p>The Analyst role may also include elements of business/pipeline development, client management and policy dialogue. In particular the Analyst will be actively involved in the following tasks:</p><br> <ul> <li>Supporting the implementation and monitoring of existing projects in Jordan including the infrastructure public sector portfolio;</li> <li>Maintain the relationship with clients and key stakeholders in the sector in Jordan, including the authorities, private operators, and other international organisations;</li> <li>Coordinate technical cooperation assignments with the authorities; and</li> </ul> <p>Contribute to coordinating due diligence visits, financial modelling and drafting or approval documents for new projects.</p><br> <p><strong>Accountabilities &amp; Responsiblities</strong></p><br> <p>Under the guidance of the operation leader or a more senior banker:</p><br> <p><strong>Structuring and Execution</strong></p><br> <ul> <li>Work as a project team member on transactions, contributing to all aspects of project structuring and execution, including comprehensive research and analysis of background materials, market information and financial performance data; analyse and evaluate potential risks related to the proposed project, including analysis of financial statements, preparing and updating financial models and financial projections;</li> <li>Assist with the designing and processing of technical co-operation assistance, including preparation of terms of reference and internal approval documentation, to support the related investment project or the related policy dialogue initiative;</li> <li>As may be requested, assist with communication with other internal units of the Bank, clients and other stakeholders, at the operational level, such as preparing draft correspondence, presentations, and following up on internal emails;</li> <li>Ensure that all tasks assigned to the Analyst are completed within the specified time frames to a high quality and in line with the policies, procedures and objectives of the Bank.</li> </ul> <p><strong>Portfolio Monitoring, Value Creation and Reporting</strong></p><br> <ul> <li>As requested by the operation leader or a Portfolio Manager, undertake assigned tasks relating to the implementation and monitoring of projects to which the Analyst is assigned as part of the project team, including compliance with project agreements and Bank procedures related to disbursement, monitoring of progress of the project and financial performance of the client, assessing evolving risk factors and monitoring and assessing covenant compliance;</li> <li>As requested by the operation leader or more senior member of the project team, prepare timely and comprehensive draft monitoring reports and include recommendations for corrective actions where required and ensure these corrective actions and recommendations are brought to the attention of more senior team members;</li> <li>&nbsp;As may be requested by, and under the supervision of, a TC operation leader, assist with the effective implementation and monitoring of TC assignments including communication with TC client, monitoring of TC fund usage, preparation and filing of relevant TC progress and completion reports to support the TC operation leader to meet donor reporting requirements and operational objectives.</li> </ul> <p>The responsibilities of the Analyst are designed to allow the Analyst to progressively undertake more complex tasks and build the scope of responsibilities based on acquired experience and expertise.</p><br> <p><strong>Qualifications, Skills, Experience &amp; Knowledge</strong></p><br> <ul> <li>Bachelor’s degree. Master’s degree preferred or equivalent experience in the areas of expertise.</li> <li>Professional qualification such as ACA, CFA, ACCA, or CIMA desirable.</li> <li>Quantitative/numerical skills are critical with the ability to interpret financial information and to design and use financial models.</li> <li>Credit analysis skills, with the ability to interpret accounts, understanding local and international accounting principles and practice of credit analysis.</li> <li>Computer literacy, conversant with Microsoft Office and spread sheet packages including financial analysis and modelling modules.</li> <li>Good understanding of relevant systems and processes.</li> <li>Ability to work effectively as a team member and to deadlines and under time pressure.</li> <li>Good written and oral communication skills in English and Arabic.</li> <li>Experience working in Jordan preferred.</li> <li>Relevant financial industry experience from an investment or commercial bank, private equity firm, asset management firm, or auditing/financial consulting firm operating to international standards.</li> <li>Good understanding of infrastructure sector in the region is a plus.</li> <li>Experience in project finance and / or climate finance is an advantage.&nbsp;</li> </ul> <p><span><span><strong>What is it like to work at the EBRD? / About EBRD&nbsp;</strong></span></span></p><br> <p><span><span>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.&nbsp;&nbsp;</span></span></p><br> <p><span><span>At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.&nbsp;</span></span></p><br> <p><span><span>The EBRD environment provides you with:&nbsp;</span></span></p><br> <ul> <li><span><span>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.&nbsp;</span></span></li> <li><span><span>A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.</span></span></li> <li><span><span>A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.&nbsp;</span></span></li> <li><span><span>An environment that places sustainability, equality and digital transformation at the heart of what we do.&nbsp;</span></span></li> <li><span><span>A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.&nbsp;</span></span></li> </ul> <p><span><span>Diversity is one of the Bank’s core values which are at the heart of everything it does.&nbsp; As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.&nbsp;&nbsp;&nbsp;</span></span></p><br> <p><span><span>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).&nbsp;</span></span></p><br> </div>

<p>Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at <a href="http://www.amideast.org/">www.amideast.org</a>.</p> <p><strong>POSITION DESCRIPTION</strong></p> <p>Under the supervision of the Human Resources and Operations Manager, the incumbent is responsible for the management of the daily operations and procurement activities at the Office from the request to the delivery of supplies, works and services. S/he should align directly with the Amideast’s Procurement Policy. S/he plays a key role in procuring high-quality and cost-efficient supplies. Also, s/he ensures that the Office obtains quality products for competitive prices in a timely fashion and plays an integral role in ensuring the Office sticks to budgets and operates efficiently. The incumbent is responsible for the follow up on the building’s maintenance and the coordination with the related parties to ensure that the building is well-maintained.&nbsp; S/he oversees the providers for services including security, cleaning, catering, and so on. The incumbent supervises and monitors the work of the cleaning, and security staff along with the maintenance workers ensuring that basic facilities, such as water and heating, are well-maintained. The incumbent also backs up the HR and Operations Assistant, on need basis.</p> <p><strong>RESPONSIBILITIES</strong><br> <strong>Main Duties:</strong></p> <p><u>Procurement:</u></p> <ul> <li>Records all details of contracts, purchase requisitions and purchase orders in the related database</li> <li>Maintain and update the SOPs for procurement procedures at the Office which should always align with the Amideast’s Procurement Policy</li> <li>Overseas inventory control and ordering of supplies</li> <li>Coordinates between vendors and suppliers</li> <li>Liaises with various businesses to determine the quality and cost of their products and services</li> <li>Monitors businesses and products availability to pay the best price for the products and services required at the Office without sacrificing the quality or delivery times</li> <li>Nurtures relationships with suppliers to negotiate the best prices for the products and services required at the Office</li> <li>Identifies and researches potential new suppliers</li> <li>Prepares the required procurement documents, review, and process purchase requisitions in line with Amideast's policies, procedures, and processes</li> <li>Recommends vendors for award and develops preferred vendor lists</li> <li>Monitors Office supply (inventory) levels, and reorder when appropriate</li> <li>Supports the Finance team in distributing cheques</li> <li>Enters the required data into Aramex application to deliver the required documents</li> <li>Procures the services required for all Amideast’s events</li> <li>Adds and/or removes a member to Careem account</li> <li>Any other work-related tasks</li> </ul> <p><u>Facility Management</u>: (In coordination with the HR and Operations Assistant)</p> <ul> <li>Maintains and updates SOPs for the facility management and maintenance requests which should always align with Amideast’s Guidelines</li> <li>Manages the presentation of the Office and coordination with the cleaning team</li> <li>Handles catering and other related services during events</li> <li>Acts as a focal point for maintenance requests and cleaning duties</li> <li>Oversees building repairs and maintenance</li> <li>Follows up on maintenance orders and ensures they are effectively handled in a timely manner</li> <li>Communicates and coordinates frequently, accurately, and responsibly with Office staff</li> <li>Oversees the work of the cleaning and security staff and monitors their attendance</li> <li>Schedules the daily work for the cleaners</li> <li>Sets up daily building rounds inspections to identify potential safety and cleaning issues, as well as any required maintenance</li> <li>Highlights the necessities to the cleaning and security team</li> </ul> <p><u>Human Resources:</u> (In coordination with the HR and Operations Assistant)</p> <ul> <li>Screens CVs for Amideast vacancy announcements &nbsp;</li> <li>Adds new employees to the medical insurance plan</li> <li>Removes employees from the medical insurance plan</li> </ul> <p><strong>QUALIFICATIONS AND SKILLS</strong><br> <strong><em>Required</em></strong></p> <ul> <li>A bachelor’s degree</li> <li>A minimum of 1 year of relevant experience</li> <li>Proficiency in English is B2 (CEFR Level Alignment) and above</li> <li>Proficiency in Arabic (speaking and writing)</li> <li>Ability to work within a team environment</li> <li>Computer literacy in MS Office</li> <li>Ability to multi-task and prioritize responsibilities</li> <li>Excellent oral communication and interpersonal skills</li> <li>Must possess problem-solving skills</li> <li>Organization skills</li> <li>Manage time efficiently</li> <li>Able to work under pressure and meet short deadlines</li> <li>Dependable, approachable and professional</li> <li>Service-oriented: Actively looking for ways to help people</li> <li>A self-starter, positive work attitude</li> <li>Respects and exercises confidentiality</li> </ul> <p><strong>WORK ENVIRONMENT</strong></p> <p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.</p> <ul> <li>Computer (laptop or desktop)</li> <li>Printer/Photocopier/Scanner/Fax</li> <li>Telephone</li> </ul> <p>Up to 5% business travel may be needed to support the department as needed.</p> <p>The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p> <p>This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee’s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.</p> <p>Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.</p> <p>Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</p> <p><strong>Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff’s capabilities and skills to better perform at their roles.</strong></p> <p><strong>Please&nbsp;note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.</strong></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The People and Culture Coordinator (P&amp;C Coordinator) reports to People and Culture Manager (P&amp;C Manager). The P&amp;C Coordinator will be responsible for supporting the P&amp;C Manager in leading and ensuring implementation of P&amp;C policies, goals, objectives, and guidelines; this includes overseeing P&amp;C Operational side in Personnel, Recruitment, Performance management, Staff care, Learning and Development, Employee Relations, Insurance and all P&amp;C Administrative services. The role involves working collaboratively with various departments and external stakeholders.</p><p><strong>Accountabilities</strong></p><p><strong>General</strong></p><ul><li>Ensure compliance with Plan International policies, donor/auditor requirements, safeguarding principles, Jordan Labour Law, and internal procedures across all P&amp;C operations.</li><li>Develop and maintain trackers and ensure P&amp;C data accuracy. Support the P&amp;C manager in data analysis, and provide recommendations to enhance the P&amp;C department s work.</li><li>Total Rewards and Compensation &amp; benefits, Contracting, including Job evaluation, salary scales and benefits review and update.</li><li>Build and maintain effective working relationships with Plan International staff as well as external stakeholders.</li><li>Support implementation of staff wellbeing, staff care, engagement, and healthy &amp; safe initiatives.</li><li>Support the P&amp;C Manager in workforce planning, succession planning, and the organizational development initiatives.</li></ul><p><strong>P&amp;C Operations and Service Delivery</strong></p><ul><li>Lead and manage smooth, timely, and compliant day-to-day P&amp;C operations and employee lifecycle processes.</li><li>Serve as the operational focal point for all P&amp;C services and ensure high-quality support to staff and managers.</li><li>Coordinate onboarding and induction processes for employees and non-employees, ensuring proper orientation and integration.</li><li>Ensure operational compliance, process efficiency, confidentiality, and proper documentation management across all P&amp;C functions.</li><li>Organize and support P&amp;C activities, wellbeing initiatives, and staff events.</li></ul><p><strong>Recruitment and workforce administration</strong></p><ul><li>Lead end-to-end recruitment processes for staff and volunteers, consultants, IBVs, CFW workers, etc., in line with Plan policies and organizational needs.</li><li>Coordinate job advertising, screening, interviews, reference checks, offers, onboarding, and recruitment documentation.</li><li>Provide operational guidance and support to hiring managers throughout recruitment processes.</li><li>Ensure all recruitment and onboarding records are complete, accurate, and properly archived.</li></ul><p><strong>Personnel Administration and HRIS Management</strong></p><ul><li>Manage and maintain employee and non-employee records, HRIS data, trackers, organizational charts, and personnel documentation.</li><li>Ensure proper administration of contracts, amendments, employment letters, leave tracking, timesheets, and employee lifecycle documentation.</li><li>Ensure accurate, confidential, and standardized filing systems (physical and electronic) in line with retention policies.</li><li>Act as the focal point for HRIS administration and data integrity.</li></ul><p><strong>Compensation, Payroll and Benefits</strong></p><ul><li>Coordinate accurate payroll preparation and ensure all monthly updates and supporting documentation are complete and compliant.</li><li>Oversee processing of non-employee payments and ensure timely submission to Finance.</li><li>Act as the focal point for social security administration and insurance coordination, including enrolments, updates, renewals, and staff support.</li><li>Respond to employee insurance and social security queries and coordinate exceptional cases when required.</li></ul><p><strong>Performance Management, Learning and Talent Development</strong></p><ul><li>Coordinate and monitor performance management cycles, objectives setting, development plans, and completion rates through HRIS reporting.</li><li>Lead and support Training Needs Assessments (TNA), learning initiatives, induction programmes, and mandatory trainings.</li><li>Coordinate internal and external learning opportunities and support implementation of staff development plans.</li><li>Foster a culture of learning, coaching, knowledge-sharing, and continuous development.</li></ul><p><strong>Employee Relations and Staff Support</strong></p><ul><li>Conduct employee relations investigations as assigned, ensuring proper documentation, professionalism, and adherence to organizational policies and labour law.</li><li>Provide guidance to employees and managers on policies, procedures, employee relations matters, and workplace concerns.</li><li>Support disciplinary processes, conflict resolution, mediation, and staff advisory processes in coordination with the P&amp;C Manager.</li><li>Promote respectful workplace behaviour, inclusion, safeguarding, and positive employee experience.</li></ul><p><strong>Reporting, Audit and Data Management</strong></p><ul><li>Ensure accuracy, integrity, and readiness of all P&amp;C operational data, trackers, and reports.</li><li>Prepare and maintain HR reports, KPIs, dashboards, recruitment trackers, onboarding trackers, leave reports, and workforce data.</li><li>Support internal and external audit processes and follow up on implementation of audit recommendations.</li><li>Support data analysis and provide operational recommendations to enhance P&amp;C processes and service delivery.</li></ul><p><strong>Key relationships</strong></p><ul><li>Internals : All Plan International Jordan staff and Reginal and Global Staff when needed</li><li>Externals : Ministry of Labour, Social Security, Medical Service Provider, HR / P&amp;C Forums like Jordan International Forum (JIF Group)</li></ul><p><strong>Technical expertise, skills and knowledge</strong></p><p><strong>Essential</strong></p><ul><li>University degree in any related field, or Human Resources Diploma</li><li>A minimum of 3 5 Years of experience in Human Resources/ People and Culture</li><li>Experience and knowledge in investigations and disciplinary processes</li><li>Experience in Learning and Development (L&amp;D) and Employee Relations (ER)</li><li>Experience in working in an international organization (INGO and/or UN)</li><li>Very strong understanding of Labour Law and Social Security laws</li><li>Excellent knowledge of Arabic and English mandatory.</li><li>Flexible work attitude and ability to work independently within a small team;</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>University degree in any related field, or Human Resources Diploma</li><li>A minimum of 3 5 Years of experience in Human Resources/ People and Culture</li><li>Experience and knowledge in investigations and disciplinary processes</li><li>Experience in Learning and Development (L&amp;D) and Employee Relations (ER)</li><li>Experience in working in an international organization (INGO and/or UN)</li><li>Very strong understanding of Labour Law and Social Security laws</li><li>Excellent knowledge of Arabic and English mandatory.</li><li>Flexible work attitude and ability to work independently within a small team;</li><li>Excellent communication skills; Ability to effectively communicate with a diverse and cross-cultural audience</li><li>Good facilitation skills and ability to deliver induction briefing/trainings;</li><li>Analytical and problem-solving skills</li><li>Strong negotiation, organizational, facilitating and influencing skills</li><li>High degree of confidentiality and integrity</li><li>Strong planning and organizational skills</li><li>Proficiency in MS office tools (Word, Excel, Power point, Visio etc.)</li><li>Previous experience from working in complex and volatile contexts.</li></ul><p><strong>Behavioural Competencies</strong></p><ul><li>Planning and Delivering Results</li><li>Working with People</li><li>Communicating with Impact and respect</li><li>Empowering and building trust</li><li>Initiating action and change</li><li>Demonstrates ethics, integrity and confidentiality</li><li>Approaches work with professionalism, fairness and empathy</li><li>Resilient, adaptable and solution-oriented</li></ul><p></p></section>

<p><br></p><p><strong>Mission:</strong> The Regional Senior HR Officer supports the MENA Regional HR Coordinator and serves as the primary focal point for the management of human resources processes for the Regional Office national workforce. This includes recruitment, onboarding, payroll coordination, medical insurance administration, contract management, attendance and leave management, learning and development, performance management, employee relations, compliance, and employee exit processes. The position also supports the administration of the Regional Office international workforce, including deployments, accommodation arrangements, medical checks, arrivals and departures, and other HR-related contractual and administrative processes. The Regional Senior HR Officer coordinates with relevant external stakeholders, ministries, and authorities to ensure compliance with labor regulations and the effective management of work permits, residency requirements, social security, income tax, and other statutory obligations. In addition, the position manages HR-related administrative processes, including consultancy and service contracts under HR management, workshops, per diem administration, and other operational requirements. The Regional Senior HR Officer provides operational HR support to the MENA portfolio upon request of the Regional HR Coordinator, contributing to the implementation of HR tools and systems, emergency HR support, staff training initiatives, and other regional HR priorities.</p><p><strong>Main responsibilities:</strong></p><p><strong>National Regional Staff HR Management</strong></p><ul><li>Manage end-to-end HR processes for Regional Office national staff including recruitment, onboarding, contract issuance, amendments, renewals, and terminations.</li><li>Ensure accurate payroll inputs, monthly attendance, leave tracking, and coordination with finance for salary processing.</li><li>Administer employee benefits including medical insurance enrollment, updates, and claims follow-up.</li><li>Maintain up-to-date personnel files, HR database records, and ensure documentation is audit-ready.</li><li>Follow up on performance management processes including probation reviews, annual appraisals, and performance improvement actions.</li><li>Support learning and development activities including training coordination and capacity-building initiatives.</li><li>Handle employee relations matters including queries, grievances, and disciplinary follow-up in coordination with the Regional HR Coordinator.</li></ul><p><strong>International Regional Staff Administrative Support</strong></p><ul><li>Support HR administrative processes for expatriate staff including deployment, onboarding, relocation, and offboarding.</li><li>Coordinate accommodation arrangements, travel logistics, and arrival/departure administrative requirements.</li><li>Follow up on medical checks and related documentation for international staff.</li><li>Support contract administration, including renewals and amendments.</li><li>Ensure proper documentation and tracking of international staff movements, leave balances and assignments.</li></ul><p><strong>Stakeholder Management (Internal &amp; External)</strong></p><ul><li>Liaise with ministries, social security institutions, tax authorities, and other government bodies on HR-related matters.</li><li>Ensure compliance with work permits, residency permits, and legal employment requirements for national and international staff.</li><li>Coordinate with external service providers such as insurance companies, medical providers, and travel agencies.</li><li>Serve as HR focal point for internal departments including finance, logistics, and programs on HR-related administrative matters.</li><li>Maintain professional communication and timely follow-up with all stakeholders to ensure smooth HR operations.</li><li>Liaise with HQ on global HR tools and initiatives relevant to the Regional Office, ensuring proper implementation, alignment, and timely follow-up on requirements.</li></ul><p><strong>Regional HR Support</strong></p><ul><li>Provide HR operational support to country offices within the MENA portfolio upon request from the Regional HR Coordinator.</li><li>Support implementation of HR tools, templates, systems, and standard procedures across the region.</li><li>Assist in emergency HR responses including rapid recruitment, deployments, and HR coordination during crises.</li><li>Contribute to HR projects, policy rollouts, and organizational change initiatives at regional level.</li><li>Support capacity building for country HR focal points through guidance, coaching, and technical advice.</li></ul><p><strong>HR Reporting &amp; Analytics</strong></p><ul><li>Prepare regular HR reports including staffing updates, turnover, recruitment status, leave balances, and contract tracking.</li><li>Maintain and update HR dashboards and trackers for regional office.</li><li>Provide ad-hoc HR data and analysis to support decision-making by the Regional HR Coordinator and management.</li><li>Ensure accuracy and consistency of HR data across all systems and reports.</li></ul><p><br></p><p><strong>Required skills and competencies:</strong></p><p><strong>Interpersonal Skills</strong></p><ul><li>Collaboration, Flexibility &amp; Teamwork: ability to work with a diverse team and adjust work schedules as necessary to meet work objectives and priorities in a professional manner.</li><li>Time management skills: High attention to details, organized, and ability to prioritize workload.</li><li>Communication skills and diplomacy: Strong verbal and written communication skills and ability to communicate HR policies and procedures clearly to diverse audiences.</li><li>Confidentiality &amp; Professional Integrity: Maintains confidentiality when handling sensitive employee information, and demonstrates sound judgment, discretion, and ethical behavior.</li><li>Relationship Building &amp; Stakeholder Management: ability to establish and maintain positive working relationships with employees, managers, HQ teams, government authorities, and external service providers.</li></ul><p><strong>Organizational Skills</strong></p><ul><li>Strong organizational and coordination skills, with the ability to manage multiple HR processes</li><li>Ability to manage HR data, maintain trackers, and produce accurate reports.</li><li>Follows through on actions and monitors progress until completion.</li><li>Conflict resolution skills</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in business administration, HR Management, Law, Social sciences, or a related field is required.</li><li>Additional certifications in Human Resources (e.g., SHRM) are considered a strong asset.</li><li>Proven training in Labor Law and Employment Regulations, Employee Relations and Conflict Management, HR Information Systems (HRIS) or any other relevant HR trainings is highly desirable.</li><li>Familiarity with humanitarian standards, PSEAH (Prevention of Sexual Exploitation, Abuse and Harassment), Code of Conduct, Duty of Care and Staff Wellbeing is essential.</li><li>Minimum of 4-6 years of relevant experience in a Human Resources similar role, preferably within humanitarian or development organizations.</li><li>Minimum 4 years of experience in an NGO/International Institution in a similar position (preferred).</li><li>Proficiency in managing payroll, leave management, national labor laws, and all relevant national HR processes and the full HR cycle.</li><li>Prior involvement in remote coordination or support to field missions is highly desirable.</li><li>Native Arabic speaker with excellent command of English (spoken and written).</li><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using digital tools for inventory, procurement, and reporting. Experience with ERP is an asset.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><p><strong>Responsibilities:</strong></p><br><p>Reporting to the People &amp; Culture Manager, responsibilities and essential job functions include but are not limited to the following:</p><br><ul><li>Assisting Human Resources Department with the daily administration tasks.</li><li>Maintain confidential filling system for colleague’s files, records and documents, and ensure its adherence with the hotel’s standards.</li><li>Maintain confidential filling system for all correspondence, policies, standards, regulations and various matters related to the HR division.</li><li>Follow up with the HR team on the HR audit administration process to ensure that the department policies and procedures are in line with Movenpick/ People &amp; Culture audit standards.</li><li>Ticket bookings for colleague’s annual vacations.</li><li>Maintain and update HRMS/Bayan System.</li><li>Execute and follow up on the purchase requests of the HR Division.</li><li>Delivery the necessary documents to be signed by the concerned departments.</li><li>Handle all HR office supplies, maintain an up to date, accurate inventory of the HR storage room.</li><li>Compose correspondence for the HRD, such as letters, contracts, etc.</li><li>Handle lockers requests, name tags, ID’s, colleague’s letters, purchase requisitions, expense reports as necessary when required.</li><li>Assist and support in the employee’s relations matters.</li><li>Work with the HR team in the logistics of a variety of colleague’s events and activities (i.e. departmental outings, fun days, national day celebrations, fund raising events, sustainability/green team activities….etc.).</li><li>Responsible for the HR communication boards and back area updates screen on a daily basis to ensure it’s complying with Accor/ Movenpick standards.</li><li>Consistently offer professional, friendly and engaging service to the colleague’s and leaders.</li><li>Assist with other Human Resources functions and tasks as required.</li><li>Follow departmental policies and procedures.</li><li>Other duties as assigned.</li></ul><br>Qualifications<br><br><p><strong>Qualifications:</strong></p><br><ul><li>University/College education in Human Resources, Hotel or related field is preferred.</li><li>Minimum of 2 years work experience in a busy multi-faceted environment.</li><li>Computer literate in Microsoft Window applications required.</li><li>Mature, enthusiastic and energetic with proven abilities to creatively resolve issues.</li><li>Organized, energetic, creative and professional with strong leadership skills.</li><li>Able to multi-task and communicate effectively.</li><li>Able to work in a fast paced environment, inviting and championing change.</li><li>Able to effectively and positively manage challenging situations.</li><li>Must be detail oriented, highly organized and self-directed.</li><li>Able to build effective relationships with peers, Colleagues and suppliers.</li><li>Team player with strong initiative and self-direction.</li><li>Senior High School, Hotel School or Tourism Academy.</li></ul> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Maqsam At Maqsam , we re building the friendliest cloud communication suite in MENA . Businesses use Maqsam to make and receive calls anywhere in the world, get local and international numbers without friction, build interactive voice responses, supervise and record their call-centre teams, and support customers overWhatsApp and other channels. We re growing fast, we sit at the heart of a real problem for growing businesses, and we re in the middle of an exciting shift, from a feature factory toward genuine product discovery. You ll join a world-class team whose members have built products at Google, Booking, Microsoft, Verizon, Orange, and Zain. Your Opportunity We re hiring an experienced Product Manager to drive key parts of our Administration area, the account, team, permissions, and configuration layer our customers rely on every day, plus the compliance and regulatory capabilities that let them operate legally across MENA markets. You ll take clear ownership of a defined set of products within this area from day one, and you ll have room to grow your remit as you prove yourself. This is a hands-on, high-ownership role at the intersection of product, engineering, compliance, and our revenue teams. You ll partner closely with the squad lead and, given your experience, be trusted to run significant areas independently. Much of the work is turning operational and market requirements into clear, shippable product, so you ll be equally comfortable digging into a new market s requirements and writing a crisp and clear requirements for the squad. You ll report to: the VP of Product. You ll work day-to-day with: Engineering, UX/UI (Design), Compliance, Legal, Finance, and the Revenue teams (Support, Success, Sales). Squad: Administration. Your Top Responsibilities The administration layer. Take clear ownership of account, team, roles and permissions, and configuration surfaces, the backbone that, when done well, makes Maqsam feel effortless to run. Outcome: measurable drop in admin-related friction and support load. Regulatory &amp; market-readiness features . Work closely with legal and compliance teams to turn regional and market requirements (e.g. business verification, identity, and reporting needs across MENA markets) into prioritised, well-specified product, so Maqsam s product expands cleanly into new markets and the customer experience stays simple. Cross-team leadership. Act as the lead product point of contact across Engineering, Compliance, Finance, and Revenue, aligning stakeholders, protecting engineering focus, and keeping the roadmap honest under changing priorities. Outcome: fast, clean resolutions instead of fire-drills. Product source-of-truth. Establish and maintain the product documentation for your area so the team has a reliable reference for how it actually works. Outcome: a maintained source of truth others can rely on. Evidence-led discovery. Talk to users, use our analytics, and bring evidence, not just requests, into what we build next.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We expect from you 4+ years in B2B product management (SaaS or software), with a strong track record of shipping and owning meaningful product areas independently. Advanced stakeholder management across technical and non-technical partners; you build alignment and lead without authority. Exceptional written and verbal communication with stakeholders. Comfort with ambiguity and shifting priorities, you create structure and order without waiting for it. Technical fluency; you collaborate closely and credibly with engineers. Data-literate, you think analytically and you are data driven. Fluent in English and Arabic. Demonstrated ownership and accountability for outcomes; genuine curiosity and drive to learn. LLM/AI experience/ familiarity. Nice to have Telecom / CPaaS / CCaaS / contact-centre domain background. Exposure to AI-powered product features (a growing bet across Maqsam). Experience building or maintaining integrations / public APIs. Experience with legal and compliance product scope. Story telling communication</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Description</b></span></div><div><span >AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the future of human-technology interaction with us.</span></div><div><span ><br></span></div><div><span >We are looking for those candidates who just don’t think out of the box, but make the box they are in ‘Bigger’. The future is now, do you want to be a part of it? Then read on!</span></div><div><span ><br></span></div><div><br></div><div><span ><b>Key job responsibilities</b></span></div><div><span >- Maintain and follow strict confidentiality as customer privacy is our most important tenet.</span></div><div><span >- Work with a range of different types of data including, but not limited to: text, speech, audio, image, and video.</span></div><div><span >- Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.</span></div><div><span >- Demonstrate proficiency in generating high quality human insight data across a range of modalities, inclusive of text, image video and audio.</span></div><div><span >- Capable of making sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.</span></div><div><span >- Eye for detail and ability to pivot from one category of requirement to another instantaneously.</span></div><div><span >- Demonstrate support on daily operational deliverables for multiple task types assigned to you and the team.</span></div><div><span >- Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.</span></div><div><span >- Responsible for identifying day-to-day process and operational issues in Standard Operating Procedure, tools and suggest changes to unblock operations.</span></div><div><span >- Demonstrate ownership in floor support to clarify internal queries during execution on need basis.</span></div><div><span ><br></span></div><div><span ><b>A day in the life</b></span></div><div><span >We are looking for an AI Data Associate to undertake the task of foundational labeling functions, such as dialogue evaluation on speech, text, audio, video data.</span></div><div><span ><br></span></div><div><span >Your ability to concentrate, multi-task and your high attention to detail helps you deliver high-quality work as well as maintaining strict confidentiality and follow all applicable Amazon policies for securing confidential information. You will be a part of a diverse team with the shared vision of improving customers’ lives with practical, useful generative AI innovations. An inner drive, individuality, and a creative mind are extremely beneficial.</span></div><div><span ><br></span></div><div><span ><b>Basic Qualifications</b></span></div><div><span >- Associate's degree or above</span></div><div><span >- Good knowledge in both spoken and written English</span></div><div><span >- Language fluency in written and spoken Arabic</span></div><div><span >- Strong business writing skills with ability to create reports, proposals, and professional correspondence</span></div><div><span >- Advanced reading comprehension with ability to analyze complex business documents</span></div><div><span >- Developed analytical thinking and structured problem-solving capabilities</span></div><div><span >- Strong ability to interpret and implement detailed instructions across various projects</span></div><div><span >- Proficient research skills with experience gathering and synthesizing information from multiple sources</span></div><div><span >- Proven attention to detail in managing complex tasks and documents</span></div><div><span ><br></span></div><div><span ><b>Preferred Qualifications</b></span></div><div><span >- Bachelor's degree in a relevant field</span></div><div><span >- 1+ years of project coordination experience</span></div><div><span >- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</span></div><div><span >- 2+ years of professional work experience with demonstrated task execution ability</span></div><div><span >- Proven capacity to leverage open-source resources effectively for comprehensive research purposes • Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy</span></div><div><span >- Advanced proficiency in Microsoft Office Suite and common business applications. Our inclusive culture empowers Amazonians to deliver the best results for our customers.</span></div><div><br></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Associate's degree or above</p><p>Good knowledge in both spoken and written English</p><p>Language fluency in written and spoken Arabic</p><p>Strong business writing skills with ability to create reports, proposals, and professional correspondence</p><p>Adv- Bachelor's degree in a relevant field</p><p>1+ years of project coordination experience</p><p>Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</p><p>2+ years of professional work experience with</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Overall Role Purpose:</strong><br><span>The Service Point Advisor is responsible for answering customer inquiries across the counter ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value-added services.</span><br><br><strong>Key activities</strong><br><span><strong>Customer:</strong></span><br><ul><li><span>Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner</span></li><li><span>Ensure that a high level of professional rapport is developed and maintained with all customers</span></li><li><span>Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required</span></li><li><span>Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved</span></li><li><span>Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action</span></li></ul><br><br><span><strong>Internal:</strong></span><br><ul><li><span>Follow customer service procedures as outlined in the manual to comply with the ISO/GSOP procedures and safe working practices</span></li><li><span>Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times</span></li><li><span>Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly</span></li></ul><br><br><span><strong>Process:</strong></span><br><ul><li><span>Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer</span></li><li><span>Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue</span></li><li><span>Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers</span></li><li><span>Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit</span></li><li><span>Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders</span></li><li><span>Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged for quicker clearance at destination- CIA</span></li><li><span>Keep record of the supplies and also the float money and submit to accounts a cash summary of the total cash sales at the end of each day. The cash summary report needs to be reconciled for the cash collected for the shipments</span></li><li><span>delivered (Receiver Paid) or accepted at the counter</span></li></ul><br><br><br><span><strong>People Management:</strong></span><br><span>Provide follow up for the call center Advisors during off hours by tracking and tracing shipments in adherence to DHL’s network trace standards</span><br><br><span><strong>Skills / Qualifications:</strong></span><br><span>Problem Solving</span><br><span>Customer Orientation</span><br><span>Planning and Organizing</span><br><span>Decision Making</span><br><span>Results Orientation</span><br><span>Teamwork</span><br><span>Accountability</span><br><span>Communication Skills</span><br><span>Self-Management</span><br><span>Attention to Detail</span><br><br><strong>Experience</strong><br><span>Excellent verbal communication skills and interpersonal style</span><br><span>Excellent personal presentation, grooming and hygiene</span><br><span>Excellent organizational skills, including ability to prioritize workload</span><br><span>Ability to effectively contribute as a team member as part of a busy team</span><br><span>Proven ability to work under pressure in a fast paced, time sensitive environment</span><br><span>Demonstrated ability to use initiative/judgement to solve job related issues</span><br><span>Good understanding of DHL Network</span><br><span>Strong problem-solving capability</span><br><span>Desire to get the job done</span><br><span>Passion to provide excellent Customer Service</span><br><span>Right first-time philosophy</span><br><span>Sound educational background with knowledge of the Service Industry, an added advantage</span><br><span>Working knowledge of Microsoft Word, Excel and Power Point.</span><br><span>Good oral and written communication skills – English &amp; Arabic preferable</span><br><span>Self-motivated individual capable of taking ownership and working independently</span><br><span>Tolerance for stress in a fast-paced working environment.</span><br><span>Excellent planning and organizing skills</span><br><span>Good team player</span><br><span>Adheres to policies and procedures</span><br><span>Possesses good relationship building and interpersonal skills</span><br><br><br><strong>Educational Qualifications</strong><br><span>Essential :Diploma Degree</span><br><span>Desired : BA degree </span><br><br> </div>

<p>This is to announce that Amman delegation has a <strong><u>vacancy</u></strong> for&nbsp;a <strong>Supply Chain Officer</strong> at the <strong>Logistics Unit in Amman Regional Logistics Support Centre.</strong></p> <ul> <li>Supply Chain Officer 1 ensures that requests are handled efficiently and effectively to meet the needs of the Logistics Support Center. S/he makes information about potential or firm orders available to other logistics staff and those requesting services. S/he ensures that sourcing of goods is done to meet demand in the most efficient way.</li> <li>Geographical remit: NAME Region and or any assigned geographic area or specific group of products.</li> <li>Oversees order management for the downstream delegations. S/he ensures that all customers’ needs are understood, met delivered and well communicated.</li> </ul> <p><strong><u>RELATIONSHIPS </u></strong></p> <ul> <li>Internally, mainly interacts within the LSC’s Purchase, Warehouse, Transport and Fleet units&nbsp;</li> <li>Channels all relevant information related to orders to all concerned</li> <li>Ensures JDE Orders Follow up table has accurate information and acts with other units to maintain the accuracy</li> <li>Reports to the Head of customer service/ Supply chain coordinator any occurred problems, claims and unusual requests concerning open orders without delay.</li> </ul> <p><strong><u>General Duties: </u></strong></p> <ul> <li>Be aware of the Delegation’s objectives and activities</li> <li>Understand the three components of the Red Cross/Red Crescent Movement</li> <li>Apply the security rules at all times</li> <li>Respect and observe the staff regulations of the ICRC in Jordan</li> <li>The employee may be asked to perform other duties not covered in this Job Description as well as to provide support to other departments when and if necessary.</li> </ul> <p><strong><u>ACCOUNTABILITIES AND RESPONSIBILITIES</u></strong></p> <p><strong><u>Supply Chain Officer (SCO) / Order management</u></strong></p> <p>The Supply Chain Officer processes and fulfils supply requests and orders in accordance with ICRC's logistical and financial procedures and pre-established fulfilment guidelines. The SCO works closely with customers and is responsible for ensuring all requests are handled without delays and that priorities are respected. The role focuses on delivering goods in the most efficient and effective way through order analysis and consolidation.</p> <ol> <li><strong>Analyze and Process Requests in a Timely Manner</strong></li> </ol> <p ><strong>The SCO reviews the pending Sales Requests (SRs) in the "Log Review and Submit for Approval" page at least twice a day, verifying the following:</strong></p> <ul> <li><strong>Header information:</strong> Sold To, Ship To, Reason Code, Order Title, Header Attachment, Project ID</li> <li><strong>Line defaults:</strong> Requested Date (realistic delivery date), Schedule Pick Date, Cost Center, Objective</li> <li><strong>Line items:</strong> Item Code, Quantity, Unit and Extended Price, Line Attachment, Cost Center</li> </ul> <p ><strong>The SCO communicates any changes made to the SR by email to the requester, then submits the reviewed SR for approval once all changes have been saved and communicated.</strong></p> <ol> <li value="2"><strong>Monitor Sales Requests and Follow Up</strong></li> </ol> <p><strong>The SCO monitors the status of all SRs, including:</strong></p> <ul> <li>Checking rejected SRs and contacting the requester to understand the reason and assist with resubmission if needed</li> <li>Following up on SRs pending approval (status 515) to ensure they are approved within two business days</li> <li>Resubmitting SRs when the original approver is absent, redirecting to the acting approver</li> </ul> <ol> <li value="3"><strong>Select the Appropriate Sales Document and Release</strong></li> </ol> <p >The SCO reviews all approved SRs (status 516, 517) and releases them into the appropriate document type (SO, SD, SP), taking into account delivery patterns — local, upstream, direct, or warehouse-based. The SCO coordinates with the purchasing department for SP, ST, and SD documents, and with supply planners and the warehouse for SO fulfilment.</p> <p ><strong>4. Keep the System Updated and Clean</strong></p> <p >Regularly updates Promised Delivery Dates on sales documents based on input from purchasers or other LSC units, and promptly notifies the requester of any delays</p> <p >Closes old or unnecessary sales document lines to keep the system clean</p> <p ><strong>5. Record and Manage Documentation and Claims</strong></p> <p >The SCO organizes and maintains all documentation related to orders, registers customer claims and remarks, and coordinates with the warehouse and purchasing department to identify root causes and resolve issues.</p> <p ><strong>6. Update follow up sheets and Provide Statistics</strong></p> <p >The SCO maintains awareness of delivery statuses and potential delays and keeps logistics dashboards and reports (JDE O2D reports, Tableau SCO dashboard, etc.) up to date. The SCO also identifies and proposes improvements to customer service policy.</p> <p >In addition, the SCO is expected to analyze supply chain data, generate and share reports as required, and participate in ad hoc reporting meetings when requested by their line manager.</p> <p ><strong>7. Promote Good Planning and Forecasting</strong></p> <p >In collaboration with the Supply Chain Planner and Demand Planner, SCO helps build awareness of the importance of sound planning and forecasting practices.</p> <p ><strong>8. Maintain Communication Flow</strong></p> <p >The SCO ensures effective communication with:</p> <p >Customers — keeping them informed of expected delivery dates, potential delays, stock shortages, or item discrepancies</p> <p >Purchasers — coordinating on purchase consolidation, lead time changes, and supplier selection</p> <p >Warehouse — discussing consolidation of deliveries with regard to space and manpower</p> <p ><strong>9. Manage Service Requests via STM</strong></p> <p >Responds to all messages and requests received through the AMM LOG Services STM tool within 24 hours</p> <p >Closes tickets upon task or request completion</p> <p ><strong>10. Fleet Orders Coordination</strong></p> <p >For vehicle and spare parts orders, the SCO coordinates closely with the RFVM on item code creation, validation, and ranking.</p> <p><strong><u>PROFESSIONAL EXPERIENCE AND EDUCATION REQUIRED</u></strong></p> <p>Certifications / Education required</p> <ul> <li>Technical degree in logistics, administration or equivalent</li> <li>Good command of spoken and written English and Arabic</li> <li>Computer literacy; good knowledge of Microsoft Office</li> <li>Knowledge of enterprise resource planning systems is an asset (JDE, SAP, etc.)</li> </ul> <p>Professional Experience required</p> <ul> <li>2-3 years previous experience in administration or within a supply chain or logistics department</li> <li>Good knowledge of the supply chain.</li> </ul> <p>Interested in joining? Apply Now! The ICRC values diversity and is committed to creating an inclusive working environment, we welcome applications from all qualified candidates, also, equally qualified candidates with disability are encouraged to apply.</p> <p>Please note that:</p> <ul> <li>Submission deadline for applicants: 2^nd July 2026, taking into consideration, that Akhtaboot applicants, due to system capacity, need to apply before July 2^nd midnight.</li> <li>The position will be filled once we find the right candidate.</li> <li>The position is open for Jordanian nationals, and eligible dependents governed by Jordanian law.</li> <li>Only applications with a cover letter and resume in English will be considered.</li> <li>The contract will be on a fixed-term contract for (one year- Extendable if needed), with a three-month probationary period.</li> <li>The salary range is between 1,132 – 1,360 Jordanian Dinar.</li> </ul> <p><strong>ICRC does not charge a fee or any favors at any stage of the recruitment process. </strong>if the candidate is asked for any fee or any service against our Code of Conduct, he/she must report to <a href="mailto:code_of_conduct@icrc.org">code_of_conduct@icrc.org</a> or <a href="http://icrc.integrityplatform.org/">http://icrc.integrityplatform.org/</a></p> <p><strong>Kindly be informed that ICRC manages recruitment through a third party and doesn’t keep files of applicants.</strong> However, after receiving/downloading applications, note that the ICRC will keep your application file for a year, after which it will be deleted. If you’d like us to delete your file before this, kindly let us know.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>For more than 40 years, M decins du Monde (MdM), a campaigning medical organisation committed to international solidarity, has been caring for the most vulnerable populations here and abroad. It has continued to bear witness to obstacles that exist in accessing healthcare and has secured sustainable improvements in health-for-all policies. Those working for this independent organisation do not solely dispense care and treatment but condemn violations of human dignity and rights and fight to improve matters for populations living in precarious situations. MdM France currently works in 30 countries across all continents to facilitate access to healthcare through 6 political battles: • Sexual and Reproductive Health Rights • Migration, Exile, Human Rights and Health • Harm Reduction • Environment and Health • Humanitarian Space • Healthcare systems and rights</p><p>Context</p><p>M decins du Monde (MdM) operates across the Gaza Strip and the North West Bank, delivering essential medical and mental health services to conflict and occupation-affected populations despite severe access restrictions and an increasingly volatile security environment. The magnitude and severity of death, destruction and extreme deprivation in the Gaza Strip have generated profound human suffering and humanitarian needs. In the West Bank, demolitions, operations by Israeli forces, settler violence and movement restrictions continue to trigger displacement and drive a range of humanitarian needs. The erosion of community resilience mechanisms has further intensified needs across all sectors. Amid these constraints, M decins du Monde (MdM) maintains a flexible medical and mental health response. Despite growing access restrictions, evacuation orders, and a shrinking humanitarian space forcing suspension and permanent closure, MdM continued its direct service provision in 7 Primary Healthcare Centers over the past year. Since the Gaza ceasefire of October 2025, military escalation in the northern West Bank is expected to continue scaling-up and will lead MdM to intensify its medical and mental health direct response while continuing to support the Palestinian health system despite severe and rampant access restrictions.</p><p>About the role</p><p>The deputy general coordinator in charge of support services oversees the overall strategy and compliance, through the management of logistics, human resources (HR) and finance departments in the MdM Palestine mission . You ensure the alignment of your support departments with MdM donors , national authorities strategies, frameworks and procedures along with relevant legislation.</p><p>What you will do</p><p>Under the line management of the general coordinator, and the technical management of the desk manager, you work in close collaboration with the deputy general coordinator for in charge of programs, along with key other departments where relevant such as but not limited to Grants, Security-Safety-Access, MEAL. You can be temporarily appointed as acting general coordinator where relevant. More specifically, you will:</p><ul><li>Provide strategic oversight for support services, contributing to mission vision, strategic planning, and contingency preparedness</li><li>Ensure support services planning is aligned with coordination and field needs, advising on arbitration and corrective measures when dysfunctions arise</li><li>Support program teams by clarifying support related constraints and co designing practical operational solutions</li><li>Enable effective proposal development by ensuring timely involvement of support coordinators and supervising support related analyses</li><li>Contribute to donor engagement, fundraising efforts, and coordination with other MdM chapters when needed</li><li>Guarantee quality, compliance, and legal integrity of all support functions, ensuring transparent and efficient resource management</li><li>Develop and monitor tools, KPIs, and internal controls, ensuring integration of support components into project cycles and follow up of lessons learned</li><li>Lead and oversee internal/external audits, ensuring implementation of corrective actions and maintenance of anti fraud and compliance mechanisms</li><li>Prevent and mitigate risks by enforcing anti corruption policies, resource control processes, segregation of duties, and support to investigations when required</li><li>Manage and strengthen support teams through recruitment, onboarding, appraisals, coaching, capacity building, and improving team dynamics</li><li>Coordinate support services meetings, enhance internal communication across bases and HQ, and foster collaboration with program, MEAL, grants, and operations teams</li><li>Support external engagement by assisting the general coordinator in networking with authorities, partners, donors, and participating in field visits</li></ul><p>Who you ll work with</p><p>You will directly manage coordinators for HR, finance and logistics. You will work closely with the deputy general coordinator in charge of programs, the HARA advisor, the grants team, the MEAL coordinator and field coordinators at mission level. At HQ level, you collaborate with referents for logistics, HR, finance, audit, legal and IT.</p><p>Employment Conditions</p><p>Contract &amp; status:</p><ul><li>Gross monthly salary: 3 627</li><li>Fixed-term contract of 12 months starting as soon as possible</li><li>Trial period : 1 month</li><li>Single posting</li></ul><p>Work environment:</p><p>Position based in Amman, Jordan, with field visits depending on context evolution</p><p>Benefits :</p><ul><li>13th month salary (paid in 2 installments after 6 months of service)</li><li>Expatriation allowance: 10% of gross monthly salary</li><li>Coverage of travel (home mission), visas, and vaccinations</li><li>Individual housing with housing allowance (up to 960 USD per month)</li><li>Health insurance (50% covered by MdM and 50% by the employee)</li><li>Repatriation insurance</li><li>MdM promotes training and internal mobility</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Hold a Master s degree in one related field or project management</li><li>Are a seasoned support coordination profile, with experience in health projects</li><li>Have at least 5 years experience in the humanitarian sector, including in complex context</li><li>Have at least 2 years of experience with a similar position</li><li>Demonstrated a solid experience with partnerships</li><li>Have a succesful experience in collaborating with authorities</li><li>Are experienced in multi-sectoral, regional and/or cofunded programming management</li><li>Have a good knowledge of the region (an asset)</li><li>Have aquired strong leadership skills and a supportive management style (experience managing national and expatriate staff, onsite and remotely)</li><li>Have a solid theoretical and practical knowledge of project cycle management</li><li>Have proven track record in simultaneously piloting legal, financial, logistics and HR components</li><li>Have a strong knowledge of the main institutional donors, the humanitarian architecture and other humanitarian actors</li><li>Demonstrated excellent training skills</li><li>Are able to delegate effectively and provide hands-on support when required</li><li>Have a strong ability to work under pressure and manage stress in demanding environments</li><li>Hold strong interpersonal and networking skills, with the ability to build constructive stakeholder relationships</li><li>Speak English fluently (min C1 level), Arabic (highly appreciated) and/or French (an asset)</li><li>Have an excellent command of Microsoft Office (especially Excel)</li><li>Are familiar with accountancy softwares</li><li>Have additional knowledge in IT solutions (an asset)</li></ul><p>This role may not suit you if you:</p><ul><li>don t have experience in complex decision making and leading a multi-disciplinary, multi-national team under difficult and tense context</li><li>don t have any experience in supporting medical activities at HR/Finance/Logistics levels</li><li>Are not aligned with MdM s values, especially gender equality, human rights and humanitarian principles</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><ul><li>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests</li><li>Bears a full and comprehensive knowledge of the Hotel, including all departments, services and outlets</li><li>Ensures personalized service is offered to guests during their stay</li><li>Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up</li><li>Maintains a high level of communication and feedback within the department</li><li>Identifies and anticipate guest needs</li><li>Is continually proactive with in all areas of operation</li><li>Abides with all policies and procedures as stated in the Butler Services Policy Manual</li><li>Reports for duty punctually &amp; in accordance to the issued department schedule</li><li>Adheres at all times to the hotel grooming and uniform standards</li><li>Assists with luggage delivery and collection</li><li>Provide Food &amp; Beverage service in the Fairmont Gold lounge with the ability to handle plate, hand carried service</li><li>Prepares bar beverages and liquor pouring according to the guidelines given</li><li>Carries out general cleaning and checking for equipment in the Fairmont Gold Pantry</li><li>Warm up rooms according to Fairmont housekeeping standards checking that all room equipment are functioning</li><li>Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor</li><li>Reports any unusual occurrences or requests to the Manager or Assistant Manager</li><li>Maintains the cleanliness and coordinates maintenance work with engineering department of all Fairmont Gold areas and equipment</li><li>Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests</li><li>Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold</li><li>Possess working knowledge of the hotel Property Management System</li><li>Bears full understanding and knowledge of all in suite services, technology, amenities, functions and systems</li><li>Is responsible for the Butler Pantry’s on allocated floors. At all times ensuring that the Pantry and other related Heart of House areas are correctly stocked &amp; maintained according to set standards</li><li>Collects designated telephones (and checks its working conditions), and working sheets</li><li>Attends daily shift briefings</li><li>Coordinates and liaises with the Butler team</li><li>Carries out pre-arrival interviews</li><li>Ensures that all procedures and responsibilities relating to the Greeting/Arrival procedures are adhered to</li><li>Assists and coordinates all in-room/suite guest needs and requirements</li><li>Refreshes the suites and coordinates daily Housekeeping service and evening service</li><li>Coordinates laundry and pressing collection and delivery</li><li>Reports any suite maintenance requirement according to standard procedures.</li><li>Coordinate delivery of all amenities and/ or gifts</li><li>Coordinates delivery of preferred newspapers and magazine to all suites</li><li>Coordinates replenishment of Refreshment Center, assisting with control via In-Room Dining</li><li>Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard</li><li>Sets-up any bottle of complimentary drink as per standard</li><li>Ensures a daily replenishment of good quality fruits, eventually, according to guests’ preferences</li><li>Ensures that the flowers are always fresh and displayed in fresh water</li><li>Ensures that guest supplies are replenished and displayed as per standard</li><li>Provides personalized guest service (Luggage packing and unpacking, shoe polishing, laundry collecting and delivery…)</li><li>Provides tea, coffee and beverage service to all suites (and other rooms as required)</li><li>Coordinates In-Room Dining order taking and delivery as required</li><li>Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history</li><li>Provides a continual source of information, help and assistance to all guests</li><li>Checks the Suites prior to the guest arrival</li><li>Coordinates all guest entertainment, activities, making reservations, and using Concierge as and when required</li><li>Ability to provide full itineraries of entire stay, with updates daily on evening service</li><li>Facilitate guest departure, coordinating between Reception and guest to gain final approval and payment</li><li>Checks room after departure for lost belongings</li><li>Up sells hotel outlets at every opportunity</li><li>Co- ordinates with Concierge for the storage of stowed away items</li><li>Liaises closely with Reception, Housekeeping, Valet, F&amp;B, Concierge, and IT</li><li>Has up to date knowledge and has ability to assist with all common in room IT needs</li><li>Has a full and comprehensive knowledge of the Hotel, including all departments, services and outlets</li><li>Updates and maintains all guest History Files, including ProfilePlus</li><li>Assist in training of Housekeeping and F&amp;B staff in the special needs of suite guests</li><li>Orders all necessary operating stock when necessary</li><li>To maintain amicable and co-operative working relations with other departments</li><li>To attend any courses Management may deem beneficial</li><li>Carry out other duties, directed by Management</li><li>Understands that business demands sometimes make it necessary to move colleagues from their accustomed shifts to other shifts.</li><li>Performs other additional duties and special projects at the direction of Fairmont Gold Manage</li></ul><br>Qualifications<br><br><ul><li>Excellent verbal, interpersonal &amp; communication skills</li><li>Must be a strong team player with strong departmental cooperation</li><li>Must be able to work well under pressure in a fast paced and constantly changing environment</li><li>Fluent in English and ***local language*** language with a third language as an asset</li><li>Must be able to handle a multitude of tasks in an intense, ever changing environment</li><li>Must be flexible in terms of working hours, and able to work with little or no supervision</li><li>Must have the ability to assess and make decisions based on strong analytical, problem solving skills</li><li>Must be able to maintain excellent professional presentation and grooming</li><li>High school diploma is necessary</li><li>Knowledge of computers including Microsoft Office products and Property Management System (Micros-Fidelio preferred)</li><li>A minimum of two years prior experience in related hospitality fields is necessary</li><li>Luxury five star experience necessary</li><li>Prior formalised training as a butler is highly regarded</li><li>Butlers must be able to lift in excess of 70-pound loads&nbsp;</li><li>Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests).&nbsp;</li><li>Must be able to stand for 90% of their scheduled time</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Organizational Background</b></p><p>Anera (American Near East Refugee Aid) is a non-political, non-religious international humanitarian and development organization that has worked for decades to address the development and relief needs of communities across the Middle East, including Palestine, Lebanon and Jordan. Anera delivers programs in education, health, economic development and emergency relief, working closely with local partners and communities.</p><p><br></p><p><b>Project Background</b></p><p>The Gaza Support Program provides critical humanitarian support to Palestinian patients and their accompanying family members who have been displaced from Gaza and are receiving specialized medical treatment in Jordan. The program operates across accommodation sites and partner hospitals in Amman, coordinating closely with the Jordan Hashemite Charity Organization (JHCO), partner medical facilities, and other service providers to ensure patients receive dignified, timely, and well-coordinated care across medical, psychosocial, and basic support components.</p><p>To strengthen the program's clinical coordination and case management capacity, Anera Jordan is seeking a consultant to serve as Medical Coordinator on a part-time basis for a period of four months.</p><p><br></p><p><b>Objective of the Consultancy</b></p><p>The objective of this consultancy is to provide specialized clinical verification and reporting support to the Gaza Support Program, ensuring that medical case files, clinical reports, and supporting documentation are reviewed for accuracy, completeness, and consistency. The consultant will serve as a clinical reviewer and technical resource person to the Project Manager and program team — verifying case data, reviewing medical reports, and preparing structured caseload reporting and analysis — enabling the program team to deliver effective, evidence-based, and dignified care to Gazan patients in Jordan under Anera scope of coverage. </p><p><br></p><p><b>Scope of Work</b></p><p><b>The consultant will be responsible for the following:</b></p><p><br></p><ul><li><b>Case File &amp; Clinical Report Verification</b>: To verify medical evacuation case files and trackers maintained by the project team for completeness and data quality, monitoring cost utilization against category ceilings, and to review medical reports, diagnoses, and treatment plans submitted by partner hospitals for clinical accuracy and appropriateness, providing clinical opinion to support case decisions under the Project Manager's strategic oversight; to participate as needed (not on a daily basis) in clinical coordination meetings or case conferences to clarify questions arising from case reviews, and to escalate discrepancies, high-risk/urgent cases, or non-medical support needs to the Project Manager/Project Officer in a timely manner, without independently authorizing such services.</li></ul><p>&nbsp;</p><ul><li><b>Reporting, MEAL &amp; Data Management</b>: To prepare structured monthly reports summarizing caseload status, clinical risk flags, and verification findings based on reviewed case data, and to contribute verified clinical indicators and narrative inputs to monthly, quarterly, and donor reports and MEAL dashboards, while maintaining strict confidentiality and data protection standards for all patient information.</li></ul><p>&nbsp;</p><ul><li><b>Technical Support</b>: To provide input on updating standardized clinical documentation tools, case review checklists, and verification-related SOPs for Project Manager approval, and to offer ad hoc clinical/technical guidance to the program team on specific case questions as they arise.</li></ul><p>&nbsp;</p><p><b>Deliverables</b></p><p><br></p><ul><li> Verify medical evacuation tracker and case files against existing and newly submitted patient supporting documentation from partner hospitals; flag discrepancies and urgent cases that may exceed the funding cap. / Monthly, ongoing</li></ul><p><br></p><ul><li> Review medical reports shared by partner hospitals and prepare a comprehensive report on findings, flagging discrepancies or risks; participate in coordination meetings as needed to clarify clinical questions and share MoMs. / Monthly, ongoing </li></ul><p><br></p><ul><li> Provide input on program templates, documentation tools, and verification-related standard operating procedures (SOPs) to support MEAL data inputs and ensure accurate documentation and record-keeping. / Months 1–2 (initial), Month 4 (final review)</li></ul><p><br></p><ul><li> Final report with caseload summary, outcomes, handover notes, and recommendations. / Last 5 working days</li></ul><p> &nbsp;</p><p><b>Duration &amp; Level of Effort</b></p><p>The consultancy will require an estimated level of effort of up to 15 days per month over a four-month period (up to 60 consultancy days in total). The consultant will perform the assignment based on the agreed deliverables and timelines, with in-person presence at the Anera Jordan office, hospitals, or accommodation sites as required for the completion of specific deliverables and case reviews. The exact start date will be confirmed upon contracting.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications &amp; Experience</b></p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor's degree in Medicine, Public Health, Health Management, or a closely related field; advanced degree is an asset.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Minimum 3–5 years of relevant professional experience in case management, health coordination, or medical program support in a humanitarian or development context.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience working with vulnerable populations including patients, refugees, or displaced persons; prior experience with medical evacuation programs or hospital coordination is a strong asset.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Strong data management and reporting skills; experience maintaining case trackers, beneficiary databases, or similar tools (Excel, Kobo, or similar) — this is a core requirement.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with JHCO operational frameworks, Jordanian health system referral pathways, or MHPSS principles is highly desirable.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Strong organizational, coordination, and interpersonal skills; ability to work effectively across multiple partners in a fast-paced environment.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office (Word, Excel, PowerPoint); experience with data management platforms is an advantage.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Fluent Arabic and working proficiency in English (written and verbal).</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Ability to handle sensitive, confidential information with professionalism, discretion, and cultural sensitivity.</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to work independently, manage competing priorities, and deliver quality outputs within agreed timelines — as required of a consultancy engagement.</p><p><br></p><p><b>Reporting &amp; Coordination</b></p><p>The consultant will coordinate with the Project Manager – Gaza Support Program, with oversight from the Deputy Director of Programs (DDP) at Anera Jordan. </p><p><br></p><p><b><span></span>Safeguarding &amp; Code of Conduct</b></p><p>Given that the program serves vulnerable, war-affected children, the consultant must adhere at all times to Anera's Child Safeguarding Policy, Code of Conduct and Protection from Sexual Exploitation and Abuse (PSEA) standards. The selected consultant will be required to sign these policies prior to commencing work and may be subject to reference and background checks. Any safeguarding or child protection concern must be reported immediately to the Project Manager.</p><p><br></p></div>

<p>1. JOB DETAILS:</p><p>Job Title: Analyst, ML Engineer</p><p>Reports to: Sr. Manager, IT Digital Platforms &amp; Digital Transformation</p><p>Department: IT Applications</p><p>Function: IT Applications</p><p>Company: Hikma Holding</p><p>2. JOB PURPOSE:</p><p>The ML Engineer is responsible for supporting the development, testing, and deployment of machine learning models and AI-powered pipelines across Hikma Pharmaceuticals. Working as part of the AI team under the Sr. Manager, IT Digital Platforms &amp; Digital Transformation, and under the close guidance of the AI Architect and AI developers team, this role provides hands-on ML engineering support across the solution lifecycle from data preparation and model experimentation through to deployment and monitoring. The ML Engineer is expected to develop their machine learning and data engineering skills rapidly within a structured team environment, contributing to Hikma's enterprise AI transformation while building foundational expertise in regulated pharmaceutical AI delivery.</p><p>3. JOB DIMENSIONS:</p><p>Number of Staff Supervised: Direct Reports Count: 0 (0 vacant)</p><p>Indirect Reports Count: N/A</p><p>Financial Budget (USD): Supports AI initiative delivery under team supervision</p><p>4. KEY ACCOUNTABILITIES:</p><p>ML Model Development &amp; Experimentation</p><ul><li>Support the development, training, and evaluation of machine learning models under the guidance of the AI Architect and senior team members, following approved architecture standards and initiative briefs</li><li>Assist in ML experimentation activities including data exploration, feature engineering, model selection, and performance evaluation using standard frameworks and cloud AI services</li><li>Apply foundational ML techniques across classical machine learning, NLP, and generative AI domains relevant to Hikma's business areas including Supply Chain, Quality, HR, and Commercial</li><li>Support the implementation of LLM-based solutions including RAG pipelines, prompt engineering, and embedding-based retrieval under senior technical guidance</li><li>Maintain experiment tracking logs, model versioning records, and reproducibility documentation using tools such as ML flow or Azure Machine Learning</li><li>Produce clear and accurate model development artefacts including experiment summaries, performance reports, and model documentation</li></ul><p>Data Engineering &amp; Feature Development</p><ul><li>Assist in building and maintaining ML data pipelines covering data ingestion, transformation, validation, and basic feature engineering for model training and inference workflows</li><li>Support data quality checks, anomaly detection, and dataset preparation activities to ensure ML model inputs meet required standards</li><li>Collaborate with the Data &amp; Analytics team to access and understand available data assets, following data governance and privacy guidelines</li><li>Work with structured data sources including relational databases and enterprise system extracts, developing proficiency in handling diverse data types over time</li></ul><p>ML-Ops &amp; Production Support</p><ul><li>Support the implementation and maintenance of ML-Ops pipeline components including model packaging, deployment, and basic performance monitoring under senior team guidance</li><li>Assist in deploying ML models to cloud environments using approved tooling (Azure Machine Learning, ML-flow, Docker, or equivalent)</li><li>Monitor deployed models for observable performance issues and flag anomalies to the AI Architect or senior team members for investigation</li><li>Maintain accurate records in model registries including versioning and change logs across AI initiatives</li><li>Contribute to the documentation and validation support activities for ML models deployed in GxP-regulated contexts, following defined compliance processes</li></ul><p>Quality Assurance &amp; Testing</p><ul><li>Support the development and execution of testing activities for ML solutions, including data, pipeline tests, model performance checks, and basic integration testing</li><li>Actively participate in code reviews and technical walkthroughs, applying feedback to improve code quality and engineering practices</li><li>Document assigned ML components clearly including data preparation steps, model configurations, test results, and known issues</li><li>Identify and escalate technical issues encountered across the ML stack in a timely and structured manner</li></ul><p>5. Behavioural Competencies:</p><p>Initiative &amp; Drive for Results - Very Good</p><p>Change &amp; Innovation - Very Good</p><p>Communication &amp; Influence - Good</p><p>Developing &amp; Empowering others - Good</p><p>Problem Solving &amp; decision Making - Excellent</p><p>Strategic Thinking - Good</p><p>6. Technical Competencies:</p><p>ML Model Development &amp; Experimentation - Good</p><p>Python &amp; ML Frameworks (PyTorch, TensorFlow, scikit-learn, HuggingFace) - Good</p><p>MLOps &amp; Model Lifecycle Tooling - Good</p><p>Data Engineering &amp; Pipeline Support - Good</p><p>Cloud AI/ML Services (Azure ML) - Good</p><p>Generative AI &amp; LLM Development (RAG, LangChain, Semantic Kernel) - Very Good</p><p>Model Explainability &amp; Responsible AI Awareness - Very Good</p><p>Containerization &amp; CI/CD Basics (Docker, Git, Azure DevOps) - Good</p><p>7. COMMUNICATIONS &amp; WORKING RELATIONSHIPS:</p><p>Internal: AI Champions Network, AI Architect, AI Developer, Data &amp; Analytics Team</p><p>External: AI/ML Vendors &amp; Solution Providers, Implementation Partners, Open Source &amp; Developer Communities</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in computer science, Software Engineering, Data Science, Mathematics, Statistics, or related technical field *(Required)*</li><li>Master's degree in Artificial Intelligence, Machine Learning, Data Science, or Computer Science *(Preferred)*</li><li>Microsoft Azure AI Engineer Associate, AWS Machine Learning Specialty, or Google Professional ML Engineer certification *(Preferred)*</li><li>Relevant ML/AI certifications (e.g., DeepLearning.AI ML Specialization, Databricks ML Associate, fast.ai) *(Preferred)*</li><li>0-1 year of professional experience in software development, data science, machine learning, or a related technical field (fresh graduates are welcome to apply)</li><li>Demonstrated hands-on experience with ML model development through academic projects, internships, capstone projects, hackathons, or personal projects</li><li>Familiarity with cloud AI/ML platforms (Azure, AWS, or GCP) gained through coursework, self-study, or practical experimentation *(Preferred)*</li><li>Any exposure to generative AI, LLM tools, or RAG concepts through academic or personal projects *(Preferred)*</li><li>Pharmaceutical, healthcare, life sciences, or other regulated industry exposure *(Preferred but not expected)*</li><li>Working knowledge of Python and foundational ML/DL libraries including scikit-learn, pandas, NumPy, and at least one deep learning framework</li><li>Practical exposure to training and evaluating ML models including classical machine learning and at least one of: NLP, computer vision, or time-series analysis through academic, personal, or internship projects</li><li>Basic familiarity with generative AI concepts including Large Language Models, prompt engineering, and RAG principles *(Preferred)*</li><li>Awareness of ML-Ops concepts and tools such as ML-flow or Azure Machine Learning for experiment tracking and model management *(Preferred)*</li><li>Basic experience with data preparation, cleaning, transformation, and exploratory data analysis using Python</li><li>Familiarity with version control using Git and basic software development practices including code reviews and testing</li><li>Basic understanding of cloud platforms (Azure, AWS, or GCP) and awareness of cloud-based AI/ML services *(Preferred)*</li><li>Familiarity with containerization concepts (Docker) and CI/CD basics *(Preferred)*</li><li>Awareness of responsible AI principles, data privacy regulations (GDPR, HIPAA), and IT security practices relevant to ML development</li><li>Any familiarity with pharmaceutical business processes or GxP compliance in a technology context is a plus *(Preferred)*</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Mission and objectives</p><p>UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfil their potential, from early childhood through adolescence. At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling. UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package. </p><p><br></p><p>At the core of UNICEF’s universal mandate is our commitment to protect and uphold the rights enshrined in the Convention on the Rights of the Child (CRC) for all children – without discrimination and without leaving any child behind. The rights enshrined in the CRC apply equally to all children in a country, including children who are non-nationals or stateless, refugee and international migrant children. There is growing evidence that investing in the health, education, social protection, and protection of a society’s most disadvantaged residents — addressing inequity — not only will give all children the opportunity to fulfil their potential, but also will lead to sustained growth and stability of countries. A dedicated focus on children on the move is critical to meet the SDGs commitment to leave no one behind. UNICEF’s Strategic Plan (2026-2029) reflects children on the move across Goal Areas and as an important cross-cutting priority, supporting global commitments such as the Global Compact for Safe, Orderly and Regular Migration and Global Compact on Refugees. The Strategic Plan commits UNICEF to a renewed focus on inclusion of children on the move into education, child protection and social protection systems to tackle root causes for forced displacement or unsafe migration, discrimination and exclusion.</p><p>Context</p><p>The Education Centre of Excellence is advancing its knowledge and evidence base on Children on the Move, refugee inclusion, learning continuity, alternative pathways, and evidence-informed programming as part of its work supported by the PROSPECTS Partnership.</p><p>Thus, the purpose of this assignment is to support the UNICEF Global Program Division (GPD) Education Centre of Excellence (CoE) in strengthening knowledge management, evidence generation, and learning on the inclusion of refugee, displaced, and migrant children and adolescents in education systems, with a particular focus on learning continuity, access, progression, and educational inclusion. The post includes linkages with focused attention on countries that are part of the PROSPECTS Partnership (Egypt, Iraq, Lebanon, Jordan, Sudan, Ethiopia, Kenya and Uganda) and coordination with youth engagement components of PROSPECTS, such as MENA Youth Advisory Group / Network and the PROSPECTS4Youth Initiative.</p><p><br></p><p>The Youth on the Move UNV programme was designed by UNICEF in collaboration with UNV to provide refugee, displaced and migrant youth between the ages of 20-32, who face learning to earning barriers, with a paid 16-months volunteer opportunity.</p><p><br></p><p>Eligibility criteria include:</p><p>• Young people aged 20-32</p><p>• Refugees, asylum seekers, Internally Displaced Persons (IDPs) and migrants</p><p>• In their motivation statement, applicants can demonstrate they face learning to earning barriers</p><p>• Female candidates are strongly encouraged to apply</p><p>• Hosting offices are encouraged to ensure application processes are accessible to youth on the move with disabilities</p><p><br></p><p><br></p><p>Additional Information:</p><p>The UN Associate Volunteers in Jordan are entitled to:</p><p>• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 916.04;</p><p>• Annual and learning leaves;</p><p>• Free Medical and life insurance;</p><p>• Free access to different learning platforms.</p><p><br></p><p>Task description</p><p>Under the direct supervision of the Education Specialist, GPD Education, the UN Volunteer will undertake the following tasks:</p><p><br></p><p>- Support Knowledge Management, Learning and Evidence Related to Education for Children on the Move</p><p>• Develop, maintain and curate a repository of promising practices, tools, policies, and guidance related to education for children on the move.</p><p>• Assist in coordinating with UNICEF country offices to compile lessons learned from UNICEF country offices and partners on refugee and displaced children’s inclusion in national education systems, this includes developing templates, questionnaires and other tools to gather information in a streamlined way.</p><p>• Support development of knowledge products, case studies, blogs, newsletters, and briefing notes on education and children on the move.</p><p>• Support dissemination of UNICEF guidance, evidence, and learning products related to refugee and migrant education through various channels.</p><p>• Support global advocacy milestones under the PROSPETCS4Youth technical facility and the Youth Advisory Board / Network.</p><p><br></p><p>- Support Evidence Generation and Research</p><p>• Conduct literature reviews and desk research on educational inclusion of displaced and migrant children and adolescents in focus countries.</p><p>• Support mapping and analysis of barriers and enablers affecting access, retention, progression, certification, and educational participation for displaced and migrant children and adolescents in focus countries.</p><p><br></p><p>- Contribute to development of country profiles and thematic analyses on refugee inclusion, learning continuity, and alternative education pathways.</p><p>• Support development of templates, briefing notes and other documents on refugee inclusion, learning continuity, and alternative education pathways.</p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Age</p><p>18 - 80</p><p>Required experience</p><p><br></p><p>1 month</p><p>Nationality</p><p>Candidate must be a national, legal resident or hold refugee status in the country of assignment.</p><p><br></p><p>Assignment requirements</p><p>Relevant experience</p><p><br></p><p>1 year</p><p>Languages</p><p>English, Level: Fluent, Required</p><p>Arabic, Level: Fluent, Required</p><p>French, Level: Fair, Desirable</p><p>Required education level</p><p>Secondary education</p><p>Competencies and values</p><p>• Adaptability and Flexibility</p><p>• Commitment and Motivation</p><p>• Commitment to Continuous Learning</p><p>• Professionalism</p><p>• Working in Teams</p><p>Skills and experience</p><p>At least 1 year demonstrated experience as a volunteer or in community engagement.</p><p>• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners, including grassroots community members, religious and youth organizations.</p><p>• Self-motivation and ability to adapt professionally in a challenging environment and work effectively in a multicultural team of international and national personnel</p><p>• Proficient digital skills to deliver the assignment, including proficiency in Microsoft Office applications (Excel, Word, among others), email, and internet.</p><p>• Demonstrate UNICEF’s values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS).</p><p><br></p><p>Remarks:</p><p>Eligibility criteria include:</p><p>• Young people aged 20-32</p><p>• Refugees, asylum seekers, Internally Displaced Persons (IDPs) and migrants</p><p>• In their motivation statement, applicants can demonstrate they face learning to earning barriers</p><p>• Female candidates are strongly encouraged to apply</p><p>• Hosting offices are encouraged to ensure application processes are accessible to youth on the move with disabilities</p><p><br></p></div>

<p>Under the supervision of the Human Resources and Operations Manager, the Procurement and Operations Assistant is responsible for managing the office's daily procurement and operational activities, ensuring the timely acquisition and delivery of goods, services, and works in full compliance with Amideast's Procurement Policy and internal procedures. The incumbent plays a key role in procuring high-quality, cost-effective goods and services while ensuring value for money, timely delivery, and adherence to approved budgets. The position is also responsible for coordinating facility maintenance activities and liaising with internal and external stakeholders to ensure that the office premises are safe, functional, and well maintained. In addition, the incumbent oversees outsourced service providers, including cleaning, security, maintenance, and catering, monitors service quality and staff performance, and supports the efficient operation of the office. The Procurement and Operations Assistant also provides backup support to the HR and Operations Assistant, as required.</p><p>RESPONSIBILITIES</p><p>Main Duties:</p><p>Procurement</p><ul><li>Maintain accurate records of contracts, purchase requisitions, purchase orders, and other procurement documentation in the designated systems and databases.</li><li>Maintain and update procurement Standard Operating Procedures (SOPs) to ensure alignment with Amideast's Procurement Policy.</li><li>Manage inventory levels and coordinate the timely procurement and replenishment of office supplies.</li><li>Coordinate with vendors and suppliers throughout the procurement process.</li><li>Conduct market research to identify qualified suppliers and evaluate the quality, availability, and cost of products and services.</li><li>Obtain competitive quotations and negotiate favorable pricing, terms, and delivery schedules while maintaining quality standards.</li><li>Build and maintain productive relationships with existing suppliers and identify new sourcing opportunities.</li><li>Prepare, review, and process procurement documentation in accordance with Amideast's procurement policies, procedures, and approval requirements.</li><li>Recommend vendors for award and maintain the preferred vendor database.</li><li>Monitor inventory levels and initiate replenishment orders as needed.</li><li>Support the Finance Department by coordinating the distribution of vendor cheques.</li><li>Process courier shipments by entering the required information into the related system.</li><li>Coordinate the procurement of goods and services for Amideast events and activities.</li><li>Manage user access by adding or removing employees from the Careem business account.</li><li>Perform other procurement- and operations-related duties as assigned.</li></ul><p>Facility Management (in coordination with the HR and Operations Assistant)</p><ul><li>Maintain and update facility management and maintenance SOPs in accordance with Amideast guidelines.</li><li>Ensure the office environment is clean, organized, safe, and professionally maintained.</li><li>Coordinate catering and related logistical services for meetings, events, and training activities.</li><li>Serve as one of the designated focal points for maintenance requests and coordinate with relevant parties to ensure their timely and effective resolution.</li><li>Monitor building maintenance and repair activities to ensure work is completed efficiently and to the required standard.</li><li>Communicate regularly with office staff regarding maintenance schedules, operational updates, and facility-related matters.</li><li>Monitor and oversee the performance of cleaning and security personnel, including attendance and service delivery, and coordinate with relevant parties as needed.</li><li>Prepare and manage daily cleaning schedules and assignments.</li><li>Conduct routine facility inspections to identify maintenance, safety, and housekeeping issues and coordinate corrective actions.</li><li>Ensure cleaning and security teams are informed of priorities and operational requirements.</li></ul><p>Human Resources (in coordination with the HR and Operations Assistant)</p><ul><li>Screen resumes and applications received for Amideast vacancy announcements.</li><li>Enroll eligible employees in the medical insurance program.</li><li>Process employee removals from the medical insurance program upon separation or changes in eligibility.</li><li>Provide backup support for HR administrative processes, as assigned.</li><li>Perform other HR-related duties as assigned.</li></ul><p>The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office.</p><ul><li>Computer (laptop or desktop)</li><li>Printer/Photocopier/Scanner/Fax</li><li>Telephone</li></ul><p>Up to 5% business travel may be needed to support the department as needed. The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation. Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse. Amideast provides covered training opportunities for its staff within its current portfolio of offered services and that it invests in the advancement of its staff s capabilities and skills to better perform at their roles. Please note only the shortlisted candidates will be contacted. Interviews will be conducted on rolling basis and the vacancy will be closed when filled.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>QUALIFICATIONS AND SKILLS</strong></p><p>Required</p><ul><li>Bachelor's degree in a relevant field.</li><li>Minimum of one year of relevant professional experience in procurement, operations, administration, or a related area.</li><li>Proficiency in English at B2 level or above according to the Common European Framework of Reference for Languages (CEFR).</li><li>Fluency in Arabic, including strong verbal and written communication skills.</li><li>Ability to work effectively both independently and as part of a team.</li><li>Proficiency in Microsoft Office applications and general computer literacy.</li><li>Strong organizational skills with the ability to manage multiple priorities and meet deadlines.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to manage time efficiently and prioritize tasks effectively.</li><li>Ability to work under pressure and deliver results within short timelines.</li><li>Reliable, approachable, and professional attitude.</li><li>Strong service orientation with a willingness to support colleagues and stakeholders.</li><li>Self-motivated with a positive and proactive approach to work.</li><li>Ability to maintain confidentiality and handle sensitive information with discretion.</li></ul>

<p>The UN Secretary-General launched on 1 January 2019 a bold and new global reform which repositioned the UN Development System to deliver more effectively and efficiently the achievement of the 2030 Agenda and the Sustainable Development Goals. As part of this reform, UN Resident Coordinator Offices (UN RCO), under the leadership of an empowered and independent UN Resident Coordinator, support countries in the achievement of their development priorities and the attainment of the SDGs. The position is located in the United Nations Resident Coordination Office (RCO) in Amman, Jordan. Under the direct supervision of the Head of Office and guidance of the RC and in full confidentiality, the Executive Assistant ensures effective and efficient functioning of the RC Front-Office, overall management of the RC's schedule and logistical requirements, maintenance of protocol procedures, management of information flow, and follow-up on deadlines and commitments made. Responsibilities Within delegated authority, the Executive Assistant will be responsible for the following duties:</p><p>1. ENSURE EFFECTIVE AND EFFICIENT FUNCTIONING OF THE RC FRONT OFFICE:</p><ul><li>Maintain the Resident Coordinator s calendar and representation schedule, arrange appointments and meetings of the RC, coordinates logistical and protocol arrangements for official functions, liaises with diplomatic missions, government counterparts and UN entities; ensure compliance with UN and host country protocol requirements, and act as an interpreter and/or take minutes of meetings when required.</li><li>Coordinate high-quality briefing materials for the RC for appointments, meetings, events, and missions and ensure that all correspondence and documents submitted to the RC are according to UN norms and standards, including directives.</li><li>Coordinate comments on behalf of RC for signature and action/follow-up when required.</li><li>Draft key correspondence, including notes to files, minutes of meetings and Note Verbales, and provide translation for official correspondence.</li><li>Manage RC travel and missions, prepare travel requests, ensure flight bookings and provision of logistics information, and follow up on trip reports and travel claims.</li><li>Maintain contact lists of high-level partners, UN Agencies, and Diplomatic Corps.</li><li>Assist in organizing official events: travel (booking flights, request for security clearance, arrangements at airport, etc.) for local and high-level visitors as required.</li><li>In collaboration with the RCO team, prepare and maintain checklists and templates for relevant processes (high-level visits, meetings preparation, etc).</li><li>Provide all similar services and support to RC.</li></ul><p>2. PROVIDE ADMINISTRATIVE AND COMMUNICATIONS SUPPORT TO THE OFFICE:</p><ul><li>Maintain the filing system (in Microsoft Teams/SharePoint), ensuring the safekeeping of confidential materials.</li><li>Use of automated filing system.</li><li>Screen RC incoming calls and correspondence.</li><li>Support the organization and communication of various coordination meetings, including UNCT meetings.</li><li>Participate in the organization of official UN Days, public events, joint UN events and provide secretariat and administrative support to the UNCT.</li><li>Follow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to RC.</li><li>Support the Head of Office on engagement with external partners, preparation of and follow-up on events/high-level missions/official engagements and management of administrative processes.</li><li>Assists with visualizations and updating information material such as web pages or brochures.</li></ul><p>3. GENERAL ADMINISTRATION:</p><ul><li>Act as an alternate to the RCO Administrative Assistant when required to support RCO in day-to-day administrative tasks as required, including contract administration, office time management, budget and finance, and human resource management.</li><li>Coordinate the activities of the RC driver.</li><li>Provide support to the RC in matters such as documentation, visas, travel arrangements, house and school search, etc.</li><li>Provide support to the office on protocol matters and liaise with related departments in UN entities and in the Government</li><li>Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.</li><li>Ensures that requirements and background information used for data analysis are documented.</li><li>Performs other relevant duties as assigned.</li></ul><p>Competencies</p><p>PROFESSIONALISM: Ability to apply sustainable development theories, concepts and approaches. Ability to conduct independent research and analysis on sustainable development topics, determine suitability, validity and accuracy of data provided by different sources. Shows skill in developing sources for data collection. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</p><p><br></p><p>Not available.</p><p>Work Experience</p><p>A minimum of seven (7) years of experience in executive assistance, administrative support or front office functions at senior management level is required. The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree. Demonstrated experience in supporting senior officials or executive offices, including protocol arrangements is required. Demonstrated experience in organizing meetings, missions and high-level events, including coordination with internal and external stakeholders is required. Work experience with the United Nations, international organization, diplomatic mission or government institution is desirable. One(1) year or more of experience in data analytics or related area is desirable.</p><p>Languages</p><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Completion of a High school diploma or equivalent is required.</li><li>Bachelor's or Advanced University Degree in Business Administration, Office Management, Communication or related fields would be an advantage.</li><li>A minimum of seven (7) years of experience in executive assistance, administrative support or front office functions at senior management level is required.</li><li>The minimum years of relevant experience is reduced by two (2) years for candidates who possess a first level University degree.</li><li>Demonstrated experience in supporting senior officials or executive offices, including protocol arrangements is required.</li><li>Demonstrated experience in organizing meetings, missions and high-level events, including coordination with internal and external stakeholders is required.</li><li>Work experience with the United Nations, international organization, diplomatic mission or government institution is desirable.</li><li>One(1) year or more of experience in data analytics or related area is desirable.</li><li>English and Arabic are required.</li></ul>

<p><strong>JOB SUMMARY</strong>&nbsp;</p> <p>The Roving HR Officer provides Human Resource support for the HR department. This role will be responsible for HR operational oversight of key HR functions including Talent Acquisition and management, Staff Relations, and Performance Management support etc.</p> <p>To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.</p> <p><strong>MAIN TASKS AND RESPONSIBILITIES</strong></p> <ul> <li>Act as the primary HR focal point during scheduled rotations or urgent deployments to Zaatari Camp, Azraq Camp, or any other assigned operation sites.</li> <li>Provide direct, accessible HR services to field-based staff, national employees, and incentive-based volunteers (IBVs), addressing inquiries regarding policies, benefits, and contracts.</li> <li>Coordinate field-specific HR administrative workflows, including physical file collection, contract distributions and making sure the contracts are signed by each employee, and time attendance sheet verifications.</li> <li>Participate in reviewing national staff policies and recommend changes/additions/deletions to the HR Manager.</li> <li>Provide support to program and operations staff in interpretation of HR policies and procedures and provide technical support on HR issues, as directed by supervisor.</li> <li>Work with HR and Management on implementation of strategic planning of the department.</li> <li>Conduct regular field travel to project offices, ensure proper implementation of human resources procedures and assist/ support managers in their needs.</li> <li>Maintains compensation databases and ensures employment records are properly maintained in the HR systems (CostPoint, Local HR system)</li> <li>Facilitate the recruitment process and advise the hiring manager on each recruitment stage and prepare regular recruitment tracking reports.</li> <li>Ensure that the recruitment process is fair and transparent and in line with international Medical Corps (IMC) HR policies and procedures.</li> <li>Ensure proper orientation for all new staff; collaborate and coordinate with other departments to provide an engaging and welcoming orientation.</li> <li>Advise and facilitate employee separation process and maintain separation documents in employee file.</li> <li>Assist in updating organograms, maintaining contact lists, and information flow lines regularly.</li> <li>Assist in preparation of employee contracts, and other mandatory documents are signed and filed.&nbsp;</li> <li>Assist in writing personnel letters as required (transfer, promotion, increment, acceptance of resignation and others).</li> <li>Assist in preparation of separation / terminal benefits.</li> <li>Assist HR Management to do periodic turnover analysis.</li> <li>Ensure that all the personnel files are kept in safe custody and are updated on a regular basis. Also, ensure that the required documents are uploaded on shared cloud system (Office 365).&nbsp;</li> <li>Support HR Management to ensure that performance reviews are processed timely and filed.</li> <li>Supports country program supervisors and staff in the goal setting, end of probation or annual performance reviews ensuring proper documentation of performance appraisals.</li> <li>Supports country program supervisors to identify training needs or performance gaps of staff.</li> <li>Support the audit and compliance process and provide the documentation after reviewed by HR Management.</li> <li>Perform other related duties as requested</li> </ul> <p><strong>MINIMUM QUALIFICATIONS</strong></p> <ul> <li>Typically, a bachelor's degree in a related area. A degree in HR management is preferable. An equivalent combination of relevant education and experience may be substituted as appropriate.</li> <li>&nbsp;Typically, 3+ years’ experience as a HR Officer</li> <li>Previous experience with International Medical Corps is a plus</li> <li>Knowledge of local labor laws</li> <li>Experience with human resource information system would be an added advantage</li> <li>Knowledge of principles and procedures for staff recruitment, selection, training, compensation and benefits, job design, labor relations and negotiation, and Human Resources Information Systems.</li> <li>&nbsp;Knowledge and understanding of local employment standards</li> <li>&nbsp;Strong MS Office and the ability to use technology to collaborate</li> <li>&nbsp;Good conflict management skills</li> <li>&nbsp;Excellent communication and interpersonal skills.</li> <li>Excellent planning and organizing skills.</li> <li>Ability to work effectively and collaborate with others</li> <li>Ability to maintain confidentiality and foster trust and respect.</li> <li>Self-motivated, highly organized and detail oriented.</li> <li>Flexible, comfortable with deadlines and able to work well under pressure.</li> <li>&nbsp;Ability to perform multi-tasking.</li> </ul> <p><strong>Ethical Conduct at International Medical Corps</strong></p> <p>As part of a global, humanitarian team dedicated to saving lives, easing suffering, and building self-reliance, International Medical Corps staff are responsible for adhering to our Code of Conduct and Ethics and for knowing and abiding by International Medical Corps policies and standards. All staff play a vital role in preventing violations of our Code of Conduct and Ethics, including conflicts of interest, fraud, corruption, and any kind of exploitation or abuse. International Medical Corps is also committed to providing a safe and healthy work environment free of harassment, bullying, and other misconduct, enabling staff to build and maintain professional, respectful working relationships.</p> <p>International Medical Corps prioritizes safeguarding the populations with whom we work from exploitation, neglect, or abuse of children and adults at risk, and/or any form of trafficking in persons. International Medical Corps is committed to engaging members of crisis-affected communities to participate in meaningful ways in a crisis response, including making informed decisions about the assistance they receive, mitigating potential risks, and holding us accountable for the commitments we make. All staff are expected to support International Medical Corps’ culture of accountability toward our stakeholders, particularly the crisis-affected communities and individuals we serve.</p> <p>As part of International Medical Corps’ commitment to a speak-up culture and as one of the primary ways we collectively hold ourselves accountable for complying with the ethical principles and standards of conduct outlined in the Code of Conduct and Ethics, all staff are required to report suspected or actual misconduct or violations of organizational policies. Our Code of Conduct and Ethics and Whistleblower Policy prohibit any form of retaliation against whistleblowers or individuals who report a concern in good faith. Staff who violate these protections may be subject to disciplinary action, up to and including termination of employment or contractual relationship with International Medical Corps.</p> <p><strong>Equal Opportunities&nbsp;</strong></p> <p>International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Description</strong></p><p>Location: Remote, any MC office location- preference for AMEE region time zone locations</p><p>Position Status: Full-time</p><p>Risk Level: Level 3</p><p>Level 2</p><p>Level 1 (Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability. Level 2: Some contact with participants; unplanned non-direct contact with children . Level 1: Likely to have no contact with participants or sensitive data)</p><p>About Mercy Corps</p><p>Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.</p><p>About International Finance (IF) and the Asia, Middle East and Europe (AMEE) Regional Teams</p><p>International Finance supports Mercy Corps operations in award financial management, financial reporting, and compliance with internal policies and procedures. Strong International Finance support is key to the success and delivery of quality programs. The VP of International Finance, in close collaboration with the Deputy Regional Director, Operations, country leadership, the Regional Controller, and the country operations management team, focuses on developing and supporting a high standard of financial management to maximize Mercy Corps emergency responses in a compliant and efficient way.</p><p>The Position</p><p>The Regional Finance Director serves as a member of the International Finance team and the AMEE regional office, supporting the financial management function for the regional portfolio and overseeing the financial management of initiatives led by the AMEE regional teams. The Director plays a key role in advancing strategies and initiatives within the region, ensuring alignment with Mercy Corps internal policies, procedures, and donor regulations. Reporting to the VP of International Finance and the Deputy Regional Director (DRD), Operations, this position collaborates closely with and provides strategic oversight to the Regional Controller to strengthen accounting oversight, financial controls, compliance, and the effective use of financial resources across programs and departments, fostering efficiency and effectiveness.</p><p>Essential Responsibilities</p><p>Financial Management Oversight</p><ul><li>Collaborate with Finance Directors &amp; Managers across the region and with the Regional Controller to support award implementation and financial management, ensuring consistent use of Mercy Corps' financial management best practices.</li><li>Conduct periodic support visits to the country programs following an approved scope of work.</li><li>Monitor the financial performance of the regional portfolio. Identify weaknesses, strengths, risks, and opportunities across the AMEE portfolio, and develop strategies to strengthen financial management systems and practices. Promote a culture of problem-solving and continuous improvement.</li><li>Monthly Reviews of the financial health and risk identification shared with the Regional Senior Leadership Team and VP of International Finance for action.</li><li>Oversee and strengthen risk management processes, ensuring robust performance oversights are in place and developing mitigation strategies to safeguard financial integrity and compliance across country programs</li><li>Proactively identify potential risks and develop mitigation strategies with the Regional Senior Team</li><li>Develop an expertise and maintain current on the rules and regulations of all donors and provide guidance in the area of donor compliance.</li><li>Contribute to discussions on financial policy issues including the maintenance and development of the International Finance Manual.</li></ul><p>Oversight of Regional Controller Functions</p><ul><li>Provide strategic oversight and direction to the Regional Controller function to ensure strong accounting oversight, financial controls, and compliance across country programs and regional operations.</li><li>Collaborate with the Regional Controller to monitor the effectiveness of core accounting processes, including month-end close, balance sheet reconciliations, cash management controls, statutory reporting, and timely resolution of accounting issues.</li><li>Ensure that significant control gaps, audit findings, and compliance risks identified through the Regional Controller function are escalated, tracked, and addressed through clear corrective action plans.</li><li>Promote alignment between the Regional Controller, country finance leads, and corporate finance teams to strengthen consistency in accounting practices, internal controls, and financial reporting standards.</li><li>Support the Regional Controller in identifying capacity gaps, strengthening country-level accounting practices, and contributing to practical solutions that improve financial discipline, compliance, and operational effectiveness.</li></ul><p>Awards Financial Management Support</p><ul><li>Support regional and country teams during start-up, closeout, and other major events. Including the development of master budgets, subaward budgets and the development of financial monitoring tools and systems for sub-recipients.</li><li>Analyze and support the country program s financial forecasting process to enhance effective Budget vs. Actual (BvA) management and ensure accurate forecasting, as needed</li><li>Deploy to country offices and field sites within the region to provide on-the-ground support and oversight.</li><li>Support Business Development efforts with reviews and input to cost proposals as needed. Perform the final financial review of the proposal document before approval and submission to the donor.</li><li>Oversee regional initiatives as needed.</li><li>Ensure compliance with internal financial policies, procedures, and donor regulations across all projects managed by the region.</li><li>Review audit reports and support country offices in solving audit issues with the collaboration of the regional controller.</li><li>Internal/External Audit closure and corrective action plan development and tracking</li></ul><p>Strategic Planning and Support Functions</p><ul><li>Provide financial information which supports the Regional Senior Management Team in making business decisions in line with Mercy Corps, Regional &amp; Country Program strategies.</li><li>Participate in regional SMT with strategic thinking, risk analysis and other engagement as needed</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Accounting or Finance - Master s Degree, CPA or equivalent a plus.</li><li>At least 10+ years of international level progressive financial management experience within an INGO at field level/overseas level experience, including supervisory experience required.</li><li>Experience working in complex and fast-paced environments, with the ability to deploy to emergency locations.</li><li>Excellent leadership and communication skills, with the ability to effectively manage and motivate teams.</li><li>Proven ability to work collaboratively with diverse stakeholders and build strong relationships.</li><li>Proven experience in managing multi-country financial operations and donor-funded projects</li><li>Proven knowledge of US Government and European Union regulations highly desirable, including with US Government contracting</li><li>Commitment to humanitarian principles and the mission and strategy of Mercy Corps.</li><li>Fluency in English and Arabic required. Proficiency in relevant regional language(s) is highly desirable.</li><li>This position requires frequent travel (up to 25% of the time)</li><li>Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint).</li></ul><p></p></section>