office manager Jobs - Amman Jordan
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<p>Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None</p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<ul>
<li>Welcome guests upon arrival with professionalism and warmth</li>
<li>Assist guests with luggage handling, storage, and room delivery</li>
<li>Escort guests to their rooms while introducing hotel facilities and services</li>
<li>Coordinate efficiently with Front Office and Concierge teams</li>
<li>Support guest requests promptly and courteously</li>
<li>Ensure lobby and entrance areas remain organized and welcoming</li>
<li>Assist with transportation arrangements and guest departures</li>
<li>Maintain the highest standards of luxury hospitality and guest service at all times</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Passion for luxury hospitality and exceptional service</li>
<li>Strong interpersonal and communication skills</li>
<li>Attention to detail and commitment to excellence</li>
<li>Ability to work as part of a diverse, dynamic team</li>
<li>Previous experience in a luxury hotel environment is an asset</li>
<li>A proactive, solution-oriented approach</li>
<li>Strong written and verbal communication skills in English</li>
<li>A creative, practical and proactive approach to problem solving</li>
<li>Ability to focus on guest needs, using empathy, remaining calm and courteous at all times</li>
<li>Ability to promote positive relations with all guests and shareholders</li>
<li>Understanding and ability to work in a multi-cultural environment</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Experience is an asset</li>
<li>Prior experience working with Opera or a related system</li>
<li>Strong interpersonal and problem solving abilities</li>
<li>Fluency in English, additional languages are a plus</li>
</ul></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>ROLE PROFILE</p><p>Title Head of Operations and Finance</p><p>Functional Area Support Services Finance, Operations and Security</p><p>Reports to Country Director</p><p>Location Amman, Jordan</p><p>Travel required As Required</p><p>Effective Date ASAP</p><p>Grade Level 18</p><p>The organization Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice. Plan actively unite children, communities and other people who share our mission to make positive lasting changes in children s and young people s lives. Plan support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. Plan place a specific focus on girls and women, who are most often left behind. Plan have been building powerful partnerships for children for more than 80 years and are now active in more than 70 countries. Plan International Jordan is established in 2016 and has programmes in governorates in the centre, north and south regions as well as host communities and Azraq camp</p><p>ROLE PURPOSE</p><p>The role reports directly to the Country Director and is a standing member of the Country Management Team (CMT). The Head of Operations and Finance provides strategic leadership and governance across Finance, Grants Management, Operations, Logistics, Security and Counter Fraud, ensuring that Plan Jordan's support functions operate efficiently, in full compliance with organisational policies and donor requirements, and in direct service of programme delivery. The post holder is expected to demonstrate a high degree of strategic acumen, forward thinking and analytical rigour in the execution of this role. S/he will anticipate financial and operational risks, provide evidence-based advisory support to the Country Director and CMT on the financial and operational implications of both strategic and operational plans, and ensure that all resource deployment decisions are grounded in value for money and long-term organisational sustainability.</p><p>Dimensions of the Role</p><p>As part of the Country Management Team, the role is responsible for leading the Operations and Finance teams and ensuring full financial governance of Plan Jordan, including grant budgeting, SAP oversight, donor reporting, audit management, cash flow oversight, and authorisation of payments above the designated threshold. The position also provides full operational governance across procurement strategy, logistics, fleet management, administration, asset management, security, and ICT strategic oversight. In addition, the role holds overall security oversight for all Plan Jordan offices and field locations and serves as the Counter Fraud focal point for Plan Jordan.</p><p>Accountabilities</p><p>1. Financial Strategy and Risk Management</p><ul><li>Lead the financial strategy of Plan Jordan and advise the CMT on financial and risk management issues.</li><li>Lead the annual budget, quarterly re-forecasting, and cost ratio management.</li><li>Oversee cash management, cash forecasting, and cash requests to the Regional Office/GH.</li><li>Maintain and update the Delegation of Authority (DOA) matrix with Country Director approval at least annually.</li><li>Authorise payments above the Accounting Coordinator's delegation threshold.</li><li>Ensure compliance with the local Operations Manual and global finance policies, including accurate and timely use of SAP, month-end and year-end closing processes, and coordination with the Regional Office on system upgrades and troubleshooting.</li><li>Maintain and regularly update the PIJO risk register in coordination with the Country Director and CMT, ensuring key financial, operational and reputational risks are identified, rated and mitigated.</li></ul><p>2. Grants and Partner Financial Management</p><ul><li>Oversee the full grant budgeting process, ensuring all grant budgets are adequately costed including fair allocation of shared costs.</li></ul><p>Internal:</p><ul><li>Country Director and Country Management Team members.</li><li>Regional and global finance, supply chain, ICT, Security technical teams.</li></ul><p>External :</p><ul><li>Donors, external auditors, government authorities, banking institutions, suppliers.</li></ul><p>Technical expertise, skills and knowledge</p><p>Essential</p><ul><li>Degree in Accounting, Finance, Business Management or any related field.</li><li>Minimum 7-10 years of progressively responsible experience spanning both Finance and Operations management in the INGO sector.</li><li>Demonstrated experience leading cross-functional teams covering Finance and Operations.</li><li>Knowledge of Jordanian financial and administrative laws.</li><li>Fluency in Arabic and English written and spoken.</li><li>Experience with SAP or equivalent ERP systems.</li></ul><p>Desirable</p><ul><li>Professional recognised accounting qualification (e.g. ACCA, CPA, CIMA) strongly preferred.</li><li>Previous experience managing donor compliance requirements for FCDO, EU/ECHO, or Danida-funded programmes.</li><li>Experience with security risk management or premises/fleet oversight in a humanitarian or development context.</li><li>Familiarity with Plan International's financial and operational systems and policies.</li><li>Experience managing organisational change processes, including restructuring or downsizing.</li><li>Strong negotiation and vendor/supplier management skills.</li></ul><p>Plan International s Values in Practice</p><p>We are open and accountable</p><ul><li>Promotes a culture of openness and transparency, including with sponsors and donors.</li><li>Holds self and others accountable to achieve the highest standards of integrity.</li><li>Consistent and fair in the treatment of people.</li><li>Open about mistakes and keen to learn from them.</li><li>Accountable for ensuring we are a safe organisation for all children, girls & young people</li></ul><p>We strive for lasting impact</p><ul><li>Articulates a clear purpose for staff and sets high expectations.</li><li>Creates a climate of continuous improvement, open to challenge and new ideas.</li><li>Focuses resources to drive change and maximise long-term impact, responsive to changed priorities or crises.</li><li>Evidence-based and evaluates effectiveness.</li></ul><p>We work well together</p><ul><li>Seeks constructive outcomes, listens to others, willing to compromise when appropriate.</li><li>Builds constructive relationships across Plan International to support our shared goals.</li><li>Develops trusting and win-win relationships with funders, partners and communities.</li><li>Engages and works well with others outside the organization to build a better world for girls and all children.</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree in Accounting, Finance, Business Management or any related field.</li><li>Minimum 7-10 years of progressively responsible experience spanning both Finance and Operations management in the INGO sector.</li><li>Demonstrated experience leading cross-functional teams covering Finance and Operations.</li><li>Knowledge of Jordanian financial and administrative laws.</li><li>Fluency in Arabic and English written and spoken.</li><li>Experience with SAP or equivalent ERP systems.</li><li>Professional recognised accounting qualification (e.g. ACCA, CPA, CIMA) strongly preferred.</li><li>Previous experience managing donor compliance requirements for FCDO, EU/ECHO, or Danida-funded programmes.</li><li>Experience with security risk management or premises/fleet oversight in a humanitarian or development context.</li><li>Familiarity with Plan International's financial and operational systems and policies.</li><li>Experience managing organisational change processes, including restructuring or downsizing.</li><li>Strong negotiation and vendor/supplier management skills.</li></ul><p></p></section>
<p>Starting position: 15/10/2026<br>
<br>
Duration : Fixed-term Contract (12 Month Duration)<br>
<br>
Rate of activity : 100%<br>
<br>
Place of work : MENA Regional Office - Amman, Jordan<br>
<br>
Deadline for applications: Terre des hommes does not set a deadline for applications for this position, recruitment is open until the position is filled.</p>
<p>Context :<br>
<br>
Terre des hommes Lausanne (Tdh), Switzerland’s largest children’s rights organization, maintains a strong presence across the Middle East and North Africa region. We operate in seven countries: Jordan, Egypt, Afghanistan, Lebanon, Syria, Iraq, and Palestine, with our regional office based in Amman.</p>
<p>The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact.</p>
<p>Mission:</p>
<p>The Regional Senior HR Officer supports the MENA Regional HR Coordinator and serves as the primary focal point for the management of human resources processes for the Regional Office national workforce. This includes recruitment, onboarding, payroll coordination, medical insurance administration, contract management, attendance and leave management, learning and development, performance management, employee relations, compliance, and employee exit processes.</p>
<p>The position also supports the administration of the Regional Office international workforce, including deployments, accommodation arrangements, medical checks, arrivals and departures, and other HR-related contractual and administrative processes.</p>
<p>The Regional Senior HR Officer coordinates with relevant external stakeholders, ministries, and authorities to ensure compliance with labor regulations and the effective management of work permits, residency requirements, social security, income tax, and other statutory obligations.</p>
<p>In addition, the position manages HR-related administrative processes, including consultancy and service contracts under HR management, workshops, per diem administration, and other operational requirements.</p>
<p>The Regional Senior HR Officer provides operational HR support to the MENA portfolio upon request of the Regional HR Coordinator, contributing to the implementation of HR tools and systems, emergency HR support, staff training initiatives, and other regional HR priorities.<br>
<br>
Main responsibilities:</p>
<p><br>
National Regional Staff HR Management</p>
<p>· Manage end-to-end HR processes for Regional Office national staff including recruitment, onboarding, contract issuance, amendments, renewals, and terminations.</p>
<p>· Ensure accurate payroll inputs, monthly attendance, leave tracking, and coordination with finance for salary processing.</p>
<p>· Administer employee benefits including medical insurance enrollment, updates, and claims follow-up.</p>
<p>· Maintain up-to-date personnel files, HR database records, and ensure documentation is audit-ready.</p>
<p>· Follow up on performance management processes including probation reviews, annual appraisals, and performance improvement actions.</p>
<p>· Support learning and development activities including training coordination and capacity-building initiatives.</p>
<p>· Handle employee relations matters including queries, grievances, and disciplinary follow-up in coordination with the Regional HR Coordinator.</p>
<p>International Regional Staff Administrative Support</p>
<p>· Support HR administrative processes for expatriate staff including deployment, onboarding, relocation, and offboarding.</p>
<p>· Coordinate accommodation arrangements, travel logistics, and arrival/departure administrative requirements.</p>
<p>· Follow up on medical checks and related documentation for international staff.</p>
<p>· Support contract administration, including renewals and amendments.</p>
<p>· Ensure proper documentation and tracking of international staff movements, leave balances and assignments.</p>
<p>Stakeholder Management (Internal & External)</p>
<p>· Liaise with ministries, social security institutions, tax authorities, and other government bodies on HR-related matters.</p>
<p>· Ensure compliance with work permits, residency permits, and legal employment requirements for national and international staff.</p>
<p>· Coordinate with external service providers such as insurance companies, medical providers, and travel agencies.</p>
<p>· Serve as HR focal point for internal departments including finance, logistics, and programs on HR-related administrative matters.</p>
<p>· Maintain professional communication and timely follow-up with all stakeholders to ensure smooth HR operations.</p>
<p>· Liaise with HQ on global HR tools and initiatives relevant to the Regional Office, ensuring proper implementation, alignment, and timely follow-up on requirements.</p>
<p>Regional HR Support</p>
<p>· Provide HR operational support to country offices within the MENA portfolio upon request from the Regional HR Coordinator.</p>
<p>· Support implementation of HR tools, templates, systems, and standard procedures across the region.</p>
<p>· Assist in emergency HR responses including rapid recruitment, deployments, and HR coordination during crises.</p>
<p>· Contribute to HR projects, policy rollouts, and organizational change initiatives at regional level.</p>
<p>· Support capacity building for country HR focal points through guidance, coaching, and technical advice.</p>
<p>HR Reporting & Analytics</p>
<p>· Prepare regular HR reports including staffing updates, turnover, recruitment status, leave balances, and contract tracking.</p>
<p>· Maintain and update HR dashboards and trackers for regional office.</p>
<p>· Provide ad-hoc HR data and analysis to support decision-making by the Regional HR Coordinator and management.</p>
<p>· Ensure accuracy and consistency of HR data across all systems and reports.</p>
<p> </p>
<p>Compliance & Regulatory Management</p>
<p>· Ensure adherence to local labor laws, organizational HR policies, and donor requirements.</p>
<p>· Support internal and external HR audits by ensuring proper documentation and record-keeping.</p>
<p>· Monitor compliance with contractual obligations, probation requirements, and HR procedures.</p>
<p>· Follow up on statutory obligations including social security, income tax, and legal reporting requirements.</p>
<p>· Identify HR compliance risks and escalate issues to the Regional HR Coordinator when necessary.</p>
<p> </p>
<p>HR Administration Support</p>
<p>· Manage HR-related administrative tasks including preparation and processing of HR correspondence, letters, and certificates.</p>
<p>· Support organization of workshops, trainings, and staff events, including visa and per diem processing.</p>
<p>· Coordinate procurement and administrative follow-up for HR-related needs such as training materials, consultants, and service contracts.</p>
<p>· Ensure proper filing, archiving, and documentation of HR and administrative records in line with audit requirements.</p>
<p>· Support office-level administrative coordination related to HR processes and staff welfare activities.</p>
<p>· Follow up on HR-related payments and administrative claims in coordination with finance and other relevant departments.<br>
<br>
Required skills and competencies:<br>
<br>
Interpersonal Skills</p>
<p>· ability to work with a diverse team and adjust work schedules as necessary to meet work objectives and priorities in a professional manner.</p>
<p>· High attention to details, organized, and ability to prioritize workload.</p>
<p>· Strong verbal and written communication skills and ability to communicate HR policies and procedures clearly to diverse audiences.</p>
<p>· Maintains confidentiality when handling sensitive employee information, and demonstrates sound judgment, discretion, and ethical behavior.</p>
<p>· ability to establish and maintain positive working relationships with employees, managers, HQ teams, government authorities, and external service providers.</p>
<p>Organizational Skills</p>
<p>· Strong organizational and coordination skills, with the ability to manage multiple HR processes</p>
<p>· Ability to manage HR data, maintain trackers, and produce accurate reports.</p>
<p>· Follows through on actions and monitors progress until completion.</p>
<p>· Conflict resolution skills<br>
<br>
**The full Job Description will be shared with shortlisted candidates.**<br>
<br>
Profile :<br>
<br>
Education :</p>
<ul>
<li>
<p>Bachelor’s degree in business administration, HR Management, Law, Social sciences, or a related field is required.</p>
</li>
</ul>
<p>Training/Qualifications</p>
<ul>
<li>
<p>Additional certifications in Human Resources (e.g., SHRM) are considered a strong asset.</p>
</li>
<li>
<p>Proven training in Labor Law and Employment Regulations, Employee Relations and Conflict Management, HR Information Systems (HRIS) or any other relevant HR trainings is highly desirable.</p>
</li>
<li>
<p>Familiarity with humanitarian standards, PSEAH (Prevention of Sexual Exploitation, Abuse and Harassment), Code of Conduct, Duty of Care and Staff Wellbeing is essential.</p>
</li>
<li>
<p>Experience / Skills :<br>
Minimum of 4–6 years of relevant experience in Human Resources similar role, preferably within humanitarian or development organizations.</p>
</li>
<li>
<p>Minimum 4 years of experience in an NGO/International Institution in a similar position (preferred).</p>
</li>
<li>
<p>Proficiency in managing payroll, leave management, national labor laws, and all relevant national HR processes and the full HR cycle.</p>
</li>
<li>
<p>Prior involvement in remote coordination or support to field missions is highly desirable.<br>
<br>
Languages :<br>
Native Arabic speaker with excellent command of English (spoken and written).<br>
<br>
IT knowledge :<br>
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using digital tools for inventory, procurement, and reporting.Experience with ERP is an asset.<br>
<br>
Salary :<br>
Following Tdh salary scale in Jordan</p>
</li>
</ul>
<p>Tdh General Code of Conduct and Ethical Policies :</p>
<ul>
<li>
<p>Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.</p>
</li>
<li>
<p>Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.</p>
</li>
<li>
<p>Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.</p>
</li>
<li>
<p>Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.</p>
</li>
<li>
<p>Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.</p>
</li>
</ul>
<p>Procedure:<br>
<br>
Only complete applications (CV + covering letter) posted on our official website will be processed. Additional documents (diplomas, work certificates, etc.) will be requested at a later date. We will only contact those candidates selected for further recruitment.<br>
<br>
References :<br>
<br>
Please note that all job offers will be subject to satisfactory references and checks (criminal record and anti-terrorism funding check). Terre des hommes will ask the Human Resources of previous organisations to provide references on any findings of sexual exploitation, sexual abuse and/or sexual harassment as well as fraud and corruption, during employment, or incidents under investigation at the time the candidate left employment.</p>
<p><strong>SUMMARY</strong></p>
<p>The NATO Liaison Office (NLO) Jordan in Amman represents NATO in Jordan, with the aim of enhancing political dialogue and practical cooperation in areas of common interest between the Alliance and Jordan, building on their longstanding partnership bilaterally and in the framework of the Mediterranean Dialogue (MD). The NLO enables regular engagement between NATO and the Jordanian authorities and contributes to the development and implementation of partnership programmes and activities.</p>
<p>The Driver provides reliable and safe driving and delivery services for the NLO, NATO staff, and visitors in Jordan, ensuring the highest standards of reliability, integrity and safety. As a member of the Administrative Support Section, the incumbent performs secondary tasks related to the smooth running of the NLO. The incumbent should be flexible to work outside of normal working hours. </p>
<p><strong>QUALIFICATIONS AND EXPERIENCE</strong></p>
<p><strong>ESSENTIAL</strong></p>
<p>The incumbent must:</p>
<ul>
<li>be a citizen of Jordan;</li>
<li>possess a good general education at the higher secondary level;</li>
<li>have a minimum of three years of work experience as a professional driver;</li>
<li>hold a driver’s licence valid in Jordan (Category 3-1) with knowledge of basic vehicle maintenance;</li>
<li>have local know-how of Jordanian administrative procedures and local services;</li>
<li>possess the following language levels: English, Level III (Intermediate); Arabic Level VI (Proficiency);</li>
<li>have no criminal record, no traffic record, and pass security vetting. </li>
</ul>
<p><strong>DESIRABLE</strong></p>
<p>The following would be considered an advantage:</p>
<ul>
<li>experience driving a civilian armoured vehicle and a professional driver training such as defensive driver training, and other specialized training;</li>
<li>a certificate of basic first aid training;</li>
<li>the ability to use radio communications and basic computer skills. </li>
</ul>
<p><strong>MAIN ACCOUNTABILITIES </strong></p>
<ul>
<li>Provide support for the everyday transportation of the NLO staff and, when needed, related officials/visitors;</li>
<li>Maintain an overall situational awareness regarding the security situation in the area of operations and keep updated on the local traffic situation and current/planned roadworks and traffic conditions;</li>
<li>Conduct all administrative tasks related to cars and road moves (e.g. drafting journey management plans, maintaining car logbooks, handling car registration, insurance and customs clearance);</li>
<li>Drive safely, following applicable regulations governing vehicle operation including implementing all security and safety procedures to ensure the safety of passengers;</li>
<li>Load and unload vehicles, pick up office supplies and deliver and collect packages, publications, correspondence, government documents including accreditations and visas, as well as other materials as directed;</li>
<li>Maintain the cleanliness of vehicles, garages and related work areas;</li>
<li>Inspect vehicles and perform daily vehicle maintenance such as regulating tire pressure and fuel/lubricants/water and other minor maintenance procedures as necessary;</li>
<li>Ensure the appropriate response to any road accidents and complete incident and accident reports when necessary and provide first aid to passengers in case of injuries caused by an accident;</li>
<li>Provide interpretation services to facilitate vehicle movements at entry gates, checkpoints, and at any other time during the transport of passengers;</li>
<li>Provide local know-how and practical support to the NLO staff in their day-to-day activities and interactions with Jordanian administration and structures, as well as local services.</li>
</ul>
<p>Perform other related duties, as required</p>
<p><strong>INTERRELATIONSHIPS</strong></p>
<p>The Driver reports to the Head of the NATO Liaison Office, through the Coordinator (Finance & Administration) in Jordan. The incumbent works closely with the NLO Staff and interacts with the official visitors by maintaining a professional, courteous, and responsible client-oriented manner.</p>
<ul>
<li>Direct Reports: N/a.</li>
<li>Indirect Reports: N/a. </li>
</ul>
<p><strong>COMPETENCIES</strong></p>
<p>The incumbent must demonstrate:</p>
<ul>
<li>Achievement: Works to meet standard;</li>
<li>Customer Service Orientation: Takes personal responsibility for correcting problems;</li>
<li>Flexibility: Accepts the need for flexibility;</li>
<li>Initiative: Reacts to short term opportunities or problems;</li>
<li>Organisational Commitment: Models Loyalty;</li>
<li>Self-Control: Responds calmly;</li>
<li>Teamwork: Cooperates.</li>
</ul>
<p><strong>EMPLOYMENT CONDITIONS</strong></p>
<p>The <strong>monthly basic salary</strong> for this post is <strong>1087,71 JOD (subject to local taxation)</strong>. The monthly basic salary will be reviewed every <strong>two years</strong> and is not exempt from taxation. Additional allowances or adjustments may be applied.</p>
<p>NATO may offer a one-year contract to the successful candidate, which may be renewed for subsequent periods.This possibility is based on the needs of NATO and on the performance of the incumbent.</p>
<p>The nature of this position may require the staff member to travel for work and/or to work outside normal office hours. It may also require periods of teleworking from home for administrative related tasks.</p>
<p>The NATO Liaison Office in Jordan is a <strong>non-smoking environment.</strong></p>
<p><strong>HOW TO APPLY</strong></p>
<p><strong>We only accept applications sent to the following email address</strong><b> </b><a href="mailto:nlo.jordan@hq.nato.int">nlo.jordan@hq.nato.int</a> indicating the job title in the subject line and <strong>attaching your CV, and a short motivation letter in English.</strong> In case you successfully <strong>participated in a professional driver training or defensive driving training,</strong> or any other specialised training, please attach a <strong>copy of the certificates.</strong> Please also provide contact details for at least <strong>three people who can provide reference</strong> regarding your performance in your previous position(s).</p>
<p><strong>Please only use the latest Microsoft Office file formats (e.g. .docx, .xlsx, .pptx) or send your application documents in pdf.</strong></p>
<p><strong>We will not be accepting any applications submitted or applied through Akhtaboot.</strong></p>
<p><strong>Applications submitted by other means (e.g. post, fax, etc) will not be accepted</strong>.</p>
<p>Appointment will be subject to receipt of security vetting and approval of the candidate’s medical file by the NATO Medical Adviser, verification of your studies and work experience.</p>
<p>NATO will not accept any phase of the recruitment or selection prepared, in whole or in part, by means of generative artificial-intelligence (AI) tools, including and without limitation to chatbots, such as Chat Generative Pre-Trained Transformer (Chat GPT), or other language generating tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such generative or creative AI applications may be rejected without further consideration at NATO’s sole discretion, and NATO reserves the right to take further steps in such 3 cases as appropriate. </p>
<p>The deadline for applications is <strong>23:59 on 15 August 2026.</strong> NATO will accept no applications beyond this deadline.</p>
<p><strong>ADDITIONAL INFORMATION</strong></p>
<p>Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.</p>
<p>NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. </p>
<p> </p>
<p> </p>
<p>Starting position: 8th November 2026<br>
<br>
Duration : Fixe-term Contract (12 Month Duration)<br>
<br>
Rate of activity : 100%<br>
<br>
Place of work : MENA Regional Office - Amman, Jordan<br>
<br>
<br>
Deadline for applications: Terre des hommes does not set a deadline for applications for this position, recruitment is open until the position is filled.<br>
<br>
Terre des hommes (Tdh) :<br>
<br>
The Terre des hommes Foundation (Tdh), with headquarters in Lausanne and an office in Zurich, is the leading Swiss child rights organisation with more than 2000 employees worldwide. We stand together with children to uphold their rights, protect their lives and improve their well-being. We achieve this through innovative programmes focused on health, migration and access to justice, specially designed to have a positive and sustainable impact. </p>
<p>Context :<br>
<br>
Terre des hommes Lausanne (Tdh), founded in 1960, is Switzerland's largest children's rights organisation. Tdh is dedicated to making meaningful and lasting changes in the lives of children and young people, especially those who are most at risk. Tdh is active in some thirty countries, in humanitarian and development contexts. In the Middle East and North Africa ( MENA) , Tdh intervenes directly in 7 countries: Afghanistan, Egypt, Iraq, Jordan, Lebanon, Palestine and Syria.<br>
<br>
Main responsibilities:<br>
<br>
More specifically, the officer :</p>
<ul>
<li>
<p>Supports the identification and tracking of funding opportunities relevant to Tdh programmes in the MENA region.</p>
</li>
<li>
<p>Supports the development of project proposals, including compliance with donor requirements, action plans, writing, and registration/submission on donor platforms.</p>
</li>
<li>
<p>Ensures that grants and funding information in Engage360 (Tdh's internal system) is regularly updated and accurate and follows up with relevant teams to ensure completeness of information.</p>
</li>
<li>
<p>Supports the coordination of internal and external reporting.</p>
</li>
<li>
<p>Supports internal coordination and information sharing related to regional grants and fundraising activities.</p>
</li>
<li>
<p>Supports donor and partner engagement, including the preparation of fundraising materials (e.g. updates, success stories) and partnership-related documentation.<br>
<br>
<br>
**The full Job Description will be shared with shortlisted candidates.**<br>
<br>
Profile :<br>
Under the supervision of the Regional Fundraising Advisor, the Grants & Fundraising Officer supports the Regional Office and country teams in the implementation of grants and fundraising activities across the MENA region. The role contributes to fundraising and grant-related processes, from opportunity tracking to proposal development and donor reporting, while supporting the unit's donor engagement and partnership efforts across the region.<br>
<br>
Education : Master's degree / Equivalent degree from a university / Recognized school in international development, social sciences / development studies or any other related field.<br>
<br>
Experience / Skills :<br>
<br>
· Minimum 2 years of relevant experience in an NGO, international organization or similar environment, preferably in grants, fundraising, proposal development or related functions.</p>
<p>· Experience using CRM, grants management or similar information management systems is an asset.<br>
<br>
Languages :<br>
<br>
Fluency in Arabic is required.</p>
</li>
<li>
<p>Excellent written and spoken English is required.</p>
</li>
<li>
<p>French is an asset.<br>
<br>
IT knowledge :<br>
<br>
Proficiency in Microsoft Office applications.<br>
</p>
</li>
</ul>
<p>Tdh General Code of Conduct and Ethical Policies :</p>
<ul>
<li>
<p>Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh's formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.</p>
</li>
<li>
<p>Raises awareness of the Foundation of the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.</p>
</li>
<li>
<p>Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behavior.</p>
</li>
<li>
<p>Commits to putting values and principles into practice through exemplary behavior, in full compliance with the Code of Conduct, and always respecting established procedures and processes.</p>
</li>
<li>
<p>Commits to developing a compliant and enlightened management culture within the organization and in our work with children and the communities in which we operate.</p>
</li>
</ul>
<p>Procedure:<br>
<br>
Only complete applications (CV + covering letter) posted on our official website will be processed. Additional documents (diplomas, work certificates, etc.) will be requested at a later date. We will only contact those candidates selected for further recruitment.<br>
<br>
References :<br>
<br>
Please note that all job offers will be subject to satisfactory references and checks (criminal record and anti-terrorism funding check). Terre des hommes will ask the Human Resources of previous organisations to provide references on any findings of sexual exploitation, sexual abuse and/or sexual harassment as well as fraud and corruption, during employment, or incidents under investigation at the time the candidate left employment.</p>
<p><h4>Contract type:</h4>
<p>Temporary appointment</p>
<h4>Duty station:</h4>
<p>Amman</p>
<h4>Location:</h4>
<p>Jordan</p>
<h4>Categories:</h4>
<p>Financial management</p>
<p>UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.</p>
<p>At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.</p>
<p>UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.</p>
<p><strong>For every child, the right to opportunity</strong></p>
<p>The Hashemite Kingdom of Jordan is a leader in the region for the rights of its children. Working closely with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office aims to sustain results achieved for children to date, and strive to further improve policies, national institutions and programmes, for the well-being of every child in Jordan, in line with Jordan's Vision 2025 and the National Human Resources Development Strategy (2016-2025) towards achieving the Sustainable Development Goals. Our programmes focus on improving the lives of the most vulnerable and disadvantaged children in the Kingdom, irrespective of their nationality, gender, religion, or background. Our main pillars include child protection; education; water, sanitation & hygiene; adolescent and youth engagement; health and nutrition; social protection; and operations.</p>
<h4>How can you make a difference?</h4>
<p>Under supervision of the NOB Accounting and Finance Officer you perform specialized tasks in the accounting and finance functions.</p>
<h4>Summary of key functions/accountabilities:</h4>
<ul>
<li>Receive invoices from programme and other sections, verify accuracy, correctness including coding and completeness of documents and including checking the availability of adequate funding as appropriate.</li>
<li>Work as focal point to the Global Shared Service Center (GSSC) in Budapest for submitting all country office invoices, payment requests and general accounting cases.</li>
<li>Follow up banking issues and request replenishments for the JCO & MENARO bank accounts and resolve reconciling items resulted from the monthly bank reconciliations for bank accounts maintained by JCO & MENARO.</li>
<li>Check all Direct Cash Transfer (DCT) requests, liquidations and reclassifications. Participate in HACT assurance activities by conducting spot checks for Implementing Partners (IP).</li>
<li>Perform the monthly payroll activities from identifying funding shortages to confirming accuracy of the payment of the month with coordination with HR and budget teams.</li>
<li>Analyze open items in General Ledger account balances as part of the monthly closure activities.</li>
<li>Submit all Fixed Assets disposal transactions to GSSC in compliance with the current SOPs.</li>
<li>Submit the monthly bank reconciliation needed sheets for GSSC and ensure completion of the bank reconciliation report.</li>
<li>Review requests for change of funding source and other adjustments and submit requests for change of funding source and other adjustments to GSSC.</li>
<li>Assist higher level officers in all aspects of accounts maintenance and providing reports on financial status, procedures, costs and expenditures, and potential funding problems.</li>
<li>Support the HACT assurance activities (spot checks) to implementing partners.</li>
<li>Monitor the petty cash account and perform the transaction and complete the monthly reconciliation and cash count.</li>
</ul>
<h4>To qualify as an advocate for every child you will have</h4>
<h4>Minimum requirements:</h4>
<p><strong>Education:</strong> Completion of secondary education is required. A bachelor’s degree from a recognized academic institution in finance, accounting, economics and business administration or any field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years.</p>
<p><strong>Work experience:</strong> Six years of relevant work experience in accounting and finance is required.</p>
<p><strong>Skills required include:</strong> Financial reporting, invoice processing, bank reconciliation, and Excel.</p>
<p><strong>Language requirements:</strong> Fluency in English and Arabic is required.</p>
<h4>Desirables:</h4>
<ul>
<li>Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset.</li>
<li>Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</li>
</ul>
<h4>For every child, you demonstrate</h4>
<p>UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it.</p>
<h4>UNICEF competencies required for this post are</h4>
<ul>
<li>Builds and maintains partnerships</li>
<li>Demonstrates self-awareness and ethical awareness</li>
<li>Drive to achieve results for impact</li>
<li>Innovates and embraces change</li>
<li>Manages ambiguity and complexity</li>
<li>Thinks and acts strategically</li>
<li>Works collaboratively with others</li>
</ul></p><p></p>
<p><h4>Contract type:</h4>
<p>Temporary appointment</p>
<h4>Duty station:</h4>
<p>Amman</p>
<h4>Location:</h4>
<p>Jordan</p>
<h4>Categories:</h4>
<p>Financial management</p>
<p>UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.</p>
<p>At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.</p>
<p>UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.</p>
<p><strong>For every child, the right to opportunity</strong></p>
<p>The Hashemite Kingdom of Jordan is a leader in the region for the rights of its children. Working closely with the Government of Jordan, civil society, the private sector, and communities, UNICEF Jordan Country Office aims to sustain results achieved for children to date, and strive to further improve policies, national institutions and programmes, for the well-being of every child in Jordan, in line with Jordan's Vision 2025 and the National Human Resources Development Strategy (2016-2025) towards achieving the Sustainable Development Goals. Our programmes focus on improving the lives of the most vulnerable and disadvantaged children in the Kingdom, irrespective of their nationality, gender, religion, or background. Our main pillars include child protection; education; water, sanitation & hygiene; adolescent and youth engagement; health and nutrition; social protection; and operations.</p>
<h4>How can you make a difference?</h4>
<p>Under supervision of the NOB Accounting and Finance Officer you perform specialized tasks in the accounting and finance functions.</p>
<h4>Summary of key functions/accountabilities:</h4>
<ul>
<li>Receive invoices from programme and other sections, verify accuracy, correctness including coding and completeness of documents and including checking the availability of adequate funding as appropriate.</li>
<li>Work as focal point to the Global Shared Service Center (GSSC) in Budapest for submitting all country office invoices, payment requests and general accounting cases.</li>
<li>Follow up banking issues and request replenishments for the JCO & MENARO bank accounts and resolve reconciling items resulted from the monthly bank reconciliations for bank accounts maintained by JCO & MENARO.</li>
<li>Check all Direct Cash Transfer (DCT) requests, liquidations and reclassifications. Participate in HACT assurance activities by conducting spot checks for Implementing Partners (IP).</li>
<li>Perform the monthly payroll activities from identifying funding shortages to confirming accuracy of the payment of the month with coordination with HR and budget teams.</li>
<li>Analyze open items in General Ledger account balances as part of the monthly closure activities.</li>
<li>Submit all Fixed Assets disposal transactions to GSSC in compliance with the current SOPs.</li>
<li>Submit the monthly bank reconciliation needed sheets for GSSC and ensure completion of the bank reconciliation report.</li>
<li>Review requests for change of funding source and other adjustments and submit requests for change of funding source and other adjustments to GSSC.</li>
<li>Assist higher level officers in all aspects of accounts maintenance and providing reports on financial status, procedures, costs and expenditures, and potential funding problems.</li>
<li>Support the HACT assurance activities (spot checks) to implementing partners.</li>
<li>Monitor the petty cash account and perform the transaction and complete the monthly reconciliation and cash count.</li>
</ul>
<h4>To qualify as an advocate for every child you will have</h4>
<h4>Minimum requirements:</h4>
<p><strong>Education:</strong> Completion of secondary education is required. A bachelor’s degree from a recognized academic institution in finance, accounting, economics and business administration or any field relevant to the position may replace three years of related work experience. A master’s degree may replace an additional two years.</p>
<p><strong>Work experience:</strong> Six years of relevant work experience in accounting and finance is required.</p>
<p><strong>Skills required include:</strong> Financial reporting, invoice processing, bank reconciliation, and Excel.</p>
<p><strong>Language requirements:</strong> Fluency in English and Arabic is required.</p>
<h4>Desirables:</h4>
<ul>
<li>Language: Knowledge of another official UN language (Chinese, French, Russian or Spanish) or a local language is an asset.</li>
<li>Relevant experience at country level, particularly in development, fragile settings and humanitarian contexts.</li>
</ul>
<h4>For every child, you demonstrate</h4>
<p>UNICEF's Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it.</p>
<h4>UNICEF competencies required for this post are</h4>
<ul>
<li>Builds and maintains partnerships</li>
<li>Demonstrates self-awareness and ethical awareness</li>
<li>Drive to achieve results for impact</li>
<li>Innovates and embraces change</li>
<li>Manages ambiguity and complexity</li>
<li>Thinks and acts strategically</li>
<li>Works collaboratively with others</li>
</ul></p><p></p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Position purpose</h4>
<p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p>
<h4>Key responsibilities</h4>
<strong>Guest experience</strong><br>
<li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li>
<li>Ensure a smooth and personalized arrival, stay, and departure experience.</li>
<li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li>
<li>Anticipate guest needs and provide proactive service to exceed expectations.</li>
<li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li>
<strong>Guest services</strong><br>
<li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li>
<li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li>
<li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li>
<li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li>
<strong>Guest satisfaction</strong><br>
<li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li>
<li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li>
<li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li>
<li>Promote positive guest engagement and encourage guest loyalty.</li>
<strong>Operational responsibilities</strong><br>
<li>Review daily arrivals, departures, in-house guests, and VIP reports.</li>
<li>Prepare welcome letters, amenities, and guest profiles before arrival.</li>
<li>Ensure all guest information is handled confidentially in accordance with company policies.</li>
<li>Maintain accurate records of guest interactions and follow-up actions.</li>
<li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li>
<li>Assist with Front Office operations whenever required.</li>
<strong>Health, safety & security</strong><br>
<li>Comply with all hotel health, safety, hygiene, and security procedures.</li>
<li>Report maintenance issues, hazards, and guest safety concerns immediately.</li>
<li>Participate in emergency procedures and fire evacuation drills.</li>
<strong>Sustainability</strong><br>
<li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li>
<li>Encourage responsible use of hotel resources including water, energy, and paper.</li>
<li>Minimize waste and support recycling initiatives within the department.</li>
<li>Participate in environmental awareness programs and sustainability activities.</li>
<li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li>
<h4>Qualifications</h4>
<li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li>
<li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li>
<li>Experience with Opera PMS or Opera Cloud is an advantage.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Fluent in English; additional languages are highly desirable.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li>
<h4>Competencies</h4>
<li>Guest passion</li>
<li>Excellent communication skills</li>
<li>Emotional intelligence</li>
<li>Attention to detail</li>
<li>Teamwork & collaboration</li>
<li>Problem solving</li>
<li>Time management</li>
<li>Professional grooming & presentation</li>
<li>Multitasking ability</li>
<li>Cultural awareness</li>
<li>Adaptability</li>
<li>Integrity & confidentiality</li>
<h4>Physical requirements</h4>
<li>Ability to stand and walk for extended periods.</li>
<li>Ability to lift light luggage or guest amenities when required.</li>
<li>Flexibility to work rotating shifts, weekends, and public holidays.</li>
<h4>Key performance indicators (KPIs)</h4>
<li>Guest Satisfaction Score (GSS)</li>
<li>TrustYou / Medallia performance</li>
<li>Guest complaint resolution time</li>
<li>ALL member recognition compliance</li>
<li>VIP arrival readiness</li>
<li>Guest feedback & online reviews</li>
<li>Upselling & cross-selling performance</li>
<li>Compliance with brand standards and SOPs</li>
<li>Attendance and grooming compliance</li>
<li>Sustainability compliance</li>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<h4>Position purpose</h4>
<p>The Guest Relations Agent is responsible for creating memorable guest experiences by delivering personalized, warm, and professional service throughout the guest journey. Acting as the main point of contact for guests, the role ensures that all requests, concerns, and special arrangements are handled efficiently while reflecting Accor's Heartist® culture and brand standards.</p>
<h4>Key responsibilities</h4>
<strong>Guest experience</strong><br>
<li>Welcome guests with a warm, friendly, and professional attitude upon arrival.</li>
<li>Ensure a smooth and personalized arrival, stay, and departure experience.</li>
<li>Recognize and acknowledge all – Accor Live Limitless members, repeat guests, and VIP guests according to brand standards.</li>
<li>Anticipate guest needs and provide proactive service to exceed expectations.</li>
<li>Escort VIP guests when required and ensure all special arrangements are completed before arrival.</li>
<strong>Guest services</strong><br>
<li>Respond promptly and professionally to guest requests, inquiries, and complaints.</li>
<li>Coordinate with Housekeeping, Engineering, Food & Beverage, Concierge, Reservations, and other departments to ensure seamless service delivery.</li>
<li>Arrange guest amenities, celebrations, room preferences, transportation, restaurant reservations, and special requests.</li>
<li>Maintain complete knowledge of hotel facilities, promotions, services, and local attractions to provide accurate recommendations.</li>
<strong>Guest satisfaction</strong><br>
<li>Resolve guest concerns efficiently, following up to ensure complete satisfaction.</li>
<li>Record guest preferences, feedback, and incidents accurately in Opera Cloud or the hotel's Property Management System.</li>
<li>Support the achievement of Guest Satisfaction Survey (GSS), TrustYou, Medallia, or other brand guest experience targets.</li>
<li>Promote positive guest engagement and encourage guest loyalty.</li>
<strong>Operational responsibilities</strong><br>
<li>Review daily arrivals, departures, in-house guests, and VIP reports.</li>
<li>Prepare welcome letters, amenities, and guest profiles before arrival.</li>
<li>Ensure all guest information is handled confidentially in accordance with company policies.</li>
<li>Maintain accurate records of guest interactions and follow-up actions.</li>
<li>Promote hotel facilities, dining outlets, spa, and other services to enhance guest experience and hotel revenue.</li>
<li>Assist with Front Office operations whenever required.</li>
<strong>Health, safety & security</strong><br>
<li>Comply with all hotel health, safety, hygiene, and security procedures.</li>
<li>Report maintenance issues, hazards, and guest safety concerns immediately.</li>
<li>Participate in emergency procedures and fire evacuation drills.</li>
<strong>Sustainability</strong><br>
<li>Support Accor's sustainability commitments by promoting environmentally responsible practices.</li>
<li>Encourage responsible use of hotel resources including water, energy, and paper.</li>
<li>Minimize waste and support recycling initiatives within the department.</li>
<li>Participate in environmental awareness programs and sustainability activities.</li>
<li>Ensure guest requests are fulfilled while supporting the hotel's environmental objectives whenever possible.</li>
<h4>Qualifications</h4>
<li>Diploma or Bachelor's Degree in Hospitality Management, Tourism, or a related field is preferred.</li>
<li>Minimum 1–2 years of experience in Guest Relations, Front Office, or Customer Service within a four- or five-star hotel.</li>
<li>Experience with Opera PMS or Opera Cloud is an advantage.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Fluent in English; additional languages are highly desirable.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Ability to remain calm under pressure and work flexible shifts, including weekends and public holidays.</li>
<h4>Competencies</h4>
<li>Guest passion</li>
<li>Excellent communication skills</li>
<li>Emotional intelligence</li>
<li>Attention to detail</li>
<li>Teamwork & collaboration</li>
<li>Problem solving</li>
<li>Time management</li>
<li>Professional grooming & presentation</li>
<li>Multitasking ability</li>
<li>Cultural awareness</li>
<li>Adaptability</li>
<li>Integrity & confidentiality</li>
<h4>Physical requirements</h4>
<li>Ability to stand and walk for extended periods.</li>
<li>Ability to lift light luggage or guest amenities when required.</li>
<li>Flexibility to work rotating shifts, weekends, and public holidays.</li>
<h4>Key performance indicators (KPIs)</h4>
<li>Guest Satisfaction Score (GSS)</li>
<li>TrustYou / Medallia performance</li>
<li>Guest complaint resolution time</li>
<li>ALL member recognition compliance</li>
<li>VIP arrival readiness</li>
<li>Guest feedback & online reviews</li>
<li>Upselling & cross-selling performance</li>
<li>Compliance with brand standards and SOPs</li>
<li>Attendance and grooming compliance</li>
<li>Sustainability compliance</li>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Org. Setting and Reporting UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA s services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you.</p><p>Supervisor: The incumbent of this post is responsible to the Senior Fleet Management Officer or the designated officer. S/he will oversee efficient transport operations are provided in support to the Field Office operations.</p><p>Supervisees: Manages a large team of general support staff.</p><p>Responsibilities</p><ul><li>Plans, controls and coordinates the allocation, operating schedule and other use of Agency vehicles and drivers in a cost effective and rational manner;</li><li>Monitors and executes ERP and agency fleet management systems (Feetwave, Fleetlog) to ensure efficient and up to date record keeping and efficient use of the Fleet is maintained;</li><li>Ensures the care, custody, cleanliness, safety and effective utilization of Agency vehicles and fuel is maintained.</li><li>Enforces vehicle movement discipline, undertakes spot checks to ensure compliance with the agency standards instructions, damage reporting, and safety breaches have been correctly reported and investigated;</li><li>Prepares investigation reports, manages losses, mishandling and damages involving Agency vehicles as well as dealing with insurance agents and prepares survey reports as and when required;</li><li>Prepares and maintains accurate records in relation to drivers responsibility, travel subsistence and other allowances.</li><li>Administers the issue of transport permits for home/office home transport in coordination with other departments as necessary.</li><li>Ensures all charges for home/office/private transport are accounted for and coordinates with Finance to recover charges from Staff Members as necessary;</li><li>Plans and obtains vehicles licensing, and ensures that all Agency drivers are licensed to drive assigned vehicles.</li><li>Manages and supervises the armored vehicles transportation programs in coordination with Safety and Security Section and ensures safety measures are applied by both drivers and passengers;</li><li>Utilizes the budget transaction within ERP to assist the Fleet Management Officer in preparing the annual budget for the vehicle control operations;</li><li>Oversees the surveying and disposal of the old fleet in line with the property management manual;</li><li>Performs other duties as may be assigned by the supervisor.</li></ul><p>Competencies</p><p>UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default</p><ul><li>Analyzing</li><li>Planning and Organizing</li><li>Coping with Pressure and Setbacks</li><li>Learning and Researching</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Education</h2><p>A university degree from an accredited educational institution in transportation management, business administration, public administration, commerce or other related field.</p><h2>Job - Specific Qualification</h2><p>Not available.</p><h2>Work Experience</h2><p>Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired.</p><p>You are required to have a minimum of three years of relevant experience in logistics, vehicle and transport management related function. Experience in managing vehicle insurances, overseeing and scheduling vehicle inspections is required. Experience in vehicle registration and disposal/ write off processes and procedures including obtaining approvals with relevant authorities is required.</p><h2>Are you currently residing in Duty Station.</h2><p>It is required that you specify your current location.</p><h2>Languages</h2><p>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is required.</p><p>The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult</p><p></p></section>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p><strong>Security agent</strong></p>
<ul>
<li>Responsible for all guests and colleagues within their line of sight, which includes the car park</li>
<li>Patrol their designated area only</li>
<li>Be alert for fire hazards and unsafe work practices and unsafe conditions</li>
<li>Be able to act according to all emergency response plans</li>
<li>Maintain good public relations with guests</li>
<li>Report for duty at least 15 minutes prior to shift starting time</li>
<li>Be present at all daily briefings and de-briefings</li>
<li>Know the position and name of every security officer on shift</li>
<li>Maintain follow up action to ensure adherence to schedules and work standards</li>
<li>Be alert for any unusual occurrences and take appropriate action</li>
<li>Primarily responsible for safeguarding property, employees and patrons of the hotel</li>
<li>Make detailed reports of all occurrences/incidents during your tour of duty. Fill in all incident/accident/end of shift reports without fail after every shift</li>
<li>Attend to all other relevant paperwork as needed</li>
<li>When reporting for or finishing duty, security officers will notify the director or assistant director of security</li>
<li>When assigned for a particular job or function, security officers will be guided by job descriptions</li>
<li>Security officers will not discuss or divulge department details or information to any other colleagues, outsider, or media failing which defaulter's services will be subject to progressive corrective action up to and including dismissal.</li>
<li>Security officers will be required to use common sense and make judicious decisions. The basic aim being to diffuse the situation as quickly as possible. They will be polite, diplomatic and professional in handling situations, yet firm in upholding the Fairmont’s policies and procedures.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Good written and spoken communication skills.</li>
<li>Excellent organizational and time management skills.</li>
<li>Good interpersonal skills with ability to communicate with guests and all levels of colleagues.</li>
<li>Good presentation and influencing skills.</li>
<li>Accuracy and attention to details.</li>
<li>Self-motivated and energetic.</li>
<li>Flexible and able to embrace and respond to changes effectively.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p><strong>Security agent</strong></p>
<ul>
<li>Responsible for all guests and colleagues within their line of sight, which includes the car park</li>
<li>Patrol their designated area only</li>
<li>Be alert for fire hazards and unsafe work practices and unsafe conditions</li>
<li>Be able to act according to all emergency response plans</li>
<li>Maintain good public relations with guests</li>
<li>Report for duty at least 15 minutes prior to shift starting time</li>
<li>Be present at all daily briefings and de-briefings</li>
<li>Know the position and name of every security officer on shift</li>
<li>Maintain follow up action to ensure adherence to schedules and work standards</li>
<li>Be alert for any unusual occurrences and take appropriate action</li>
<li>Primarily responsible for safeguarding property, employees and patrons of the hotel</li>
<li>Make detailed reports of all occurrences/incidents during your tour of duty. Fill in all incident/accident/end of shift reports without fail after every shift</li>
<li>Attend to all other relevant paperwork as needed</li>
<li>When reporting for or finishing duty, security officers will notify the director or assistant director of security</li>
<li>When assigned for a particular job or function, security officers will be guided by job descriptions</li>
<li>Security officers will not discuss or divulge department details or information to any other colleagues, outsider, or media failing which defaulter's services will be subject to progressive corrective action up to and including dismissal.</li>
<li>Security officers will be required to use common sense and make judicious decisions. The basic aim being to diffuse the situation as quickly as possible. They will be polite, diplomatic and professional in handling situations, yet firm in upholding the Fairmont’s policies and procedures.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Good written and spoken communication skills.</li>
<li>Excellent organizational and time management skills.</li>
<li>Good interpersonal skills with ability to communicate with guests and all levels of colleagues.</li>
<li>Good presentation and influencing skills.</li>
<li>Accuracy and attention to details.</li>
<li>Self-motivated and energetic.</li>
<li>Flexible and able to embrace and respond to changes effectively.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><br></p><ul><li> </li> </ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> <b>JOB TITLE: </b>Risk and Compliance Associate</p> <p> <b>TYPE OF CONTRACT/LEVEL: </b>Service Contract-SC 6</p> <p> <b>UNIT/DIVISION: </b>Support Services</p> <p> <b>DUTY STATION (City, Country): </b>Amman, Jordan</p> <p> <b>DURATION: </b>12 Months (renewable)</p> <p> </p> <p> <b>ORGANIZATIONAL CONTEXT:</b> </p> <p> </p> <p>Report to the Country Director with functional support and oversight from the Risk Management Division.</p> <p> </p> <p> <b>JOB PURPOSE:</b> </p> <p> </p> <p>Assist with risk management activities; support the application of controls and compliance with policies and procedures and to the overall effectiveness of operations and optimization of WFP resources.</p> <p> </p> <p> <b>KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):</b> </p> <p> </p> <ul> <li> <p>Assist with embedding risk management in planning and decision-making across the office and regular updating of risk registers, including progress towards implementing the risk mitigation actions.</p> </li> <li> <p>Support the collection of feedback and data on risk performance and perform initial research to identify potential new approaches for improvement.</p> </li> <li> <p>Support risk assessments at the country and field level to identify and evaluate risks and internal controls; assist in drafting related mitigation actions and preparing risk information for reporting.</p> </li> <li> <p>Liaise with functional experts to identify trends and emerging issues to support drafting specific checklists in conformity with WFP policies and rules on periodic risk and/or control assessments.</p> </li> <li> <p>Use available risk management tools to compile findings from the annual Executive Director Assurance Exercise survey, oversight into missions and evaluations for review and analysis of risk data to support the drafting of the risk management sections in country strategic plans and the Annual Country Report.</p> </li> <li> <p>Gather information on training needs to support the delivery of training programmes or information sessions for colleagues and partners to enhance understanding of WFP s risk management lifecycle and compliance with WFP policies, rules, regulations and procedures.</p> </li> <li> <p>Using the Three Lines Model, assist First Line colleagues in drafting specific sections of Standard Operating Procedures (SOP) for managing the risk and accountability process. This includes criteria for conducting risk and accountability missions, training materials and modules, etc., to minimize risk to WFP operations.</p> </li> <li> <p>Using the Three Lines Model, assist First Line colleagues in drafting specific sections of Standard Operating Procedures (SOP) for managing the risk and accountability process. This includes criteria for conducting risk and accountability missions, training materials and modules, etc., to minimize risk to WFP operations.</p> </li> <li> <p>Support with the collection and review of specific inputs for the completion of the annual Executive Director s Assurance Exercise survey.</p> </li> <li> <p>Assist managers to prepare and plan for Internal Audit and External Audit by supporting with the collection of essential documents, organization of meetings and tracking of recommendations.</p> </li> <li> <p>Support the promotion and dissemination of the 2021 Revised Anti-Fraud and Anti-Corruption (AFAC) Policy and WFP s adherence to Zero Tolerance for Inaction. This includes assisting managers in their fact-finding reviews and fraud risk assessments by collecting and performing preliminary analysis of data on fraud incidents, fraud risk metrics, and fraud risk appetite, and supporting training in AFAC standards.</p> </li> <li> <p>Other duties as required including potentially serving as Business Continuity Management (BCM) and Organizational Conflicts of Interest (OCI) focal point (e.g., supporting OCI avoidance plans and procedures).</p> </li> </ul> <p> </p> <p> <b>DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:</b> </p> <p> </p> <ul> <li> <p>Has contributed to risk management activities and participated in risk analysis and risk mitigation initiatives.</p> </li> <li> <p>Has conducted monitoring and reporting activities, has knowledge of results hierarchy, performance metrics and measurement.</p> </li> <li> <p>Has participated in conversations with other units on impact, timing or planning initiatives.</p> </li> <li> <p>Basic knowledge of governance and organizational structures.</p> </li> </ul> <p> </p> <p> <b>Education:</b> </p> <p> </p> <p>Completion of secondary school education. A post-secondary certificate in the related functional area. University degree is desirable.</p> <p> </p> <p> <b>Experience:</b> </p> <p> </p> <p>Minimum 6 years of relevant experience in risk management, audit, monitoring and/or related fields, with a background and interest in international humanitarian development.</p> <p> </p> <p> <b>Language:</b> </p> <p> </p> <p>Fluency in Arabic and English (level C) languages.</p> <p> </p> <p> </p> <p><br></p> <p> </p> <p> </p></div></section>
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>First impressions are everything! As a reception agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.</p>
<h4>What is in it for you:</h4>
<ul>
<li>To be the main communication point of the hotel by providing and coordinating a satisfactory rapid response to all guest requests, enquiries and needs, as well as assigning work orders to appropriate personnel.</li>
<li>To identify and anticipate guest needs by ensuring complete guest satisfaction.</li>
<li>Communication with front office, reservations, housekeeping, engineering, and all other departments.</li>
<li>Employee benefit card offering discounted rates at Accor worldwide.</li>
<li>Learning programs through our academies.</li>
<li>Opportunity to develop your talent and grow within your property and across the world.</li>
<li>Ability to make a difference through our corporate social responsibility activities, like Planet 21.</li>
</ul>
<h4>What you will be doing:</h4>
<ul>
<li>Greet, check-in, respond to requests and settle accounts while providing exceptional service.</li>
<li>Take initiative to add a personalized experience.</li>
<li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.</li>
</ul>
<h4>Your experience and skills include:</h4>
<ul>
<li>Service focused personality is essential; experience is an asset.</li>
<li>Prior experience working with Opera or a related system.</li>
<li>Fluency in English; additional languages are a plus.</li>
</ul>
<h4>Your team and working environment:</h4>
<ul>
<li>Answers all calls within maximum 5 rings, using the guest surname throughout the conversation.</li>
<li>Inputs all guest, engineering, housekeeping, etc. requests promptly and accurately into the rapid response software.</li>
<li>Monitors all calls that are on queue and answers appropriately.</li>
<li>Dispatch work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and according to priority.</li>
<li>Notify guests or internal staff of any delays in performing work orders in accepted standard time and calls back guests to ensure guest satisfaction within accepted time frame.</li>
<li>Continually checks on the dispatched work orders that have not been completed.</li>
<li>Handle all guest wake-up calls.</li>
<li>Log all guest complaints into PMS guest history for future reference, tracks trends in service deficiencies and reports them to senior management.</li>
<li>Forwards late check-in and check-out requests to front office.</li>
<li>Knows how to handle the housekeeping requests and deliveries.</li>
<li>Knows the basics about what guests might request regarding engineering requirements.</li>
<li>Handles guest calls for the pick-up and delivery of laundry, pressing, mending and dry cleaning.</li>
<li>Knows how to handle guests’ complaints and reports/logs them for senior management.</li>
<li>Has knowledge of all in-house groups and banquet events current and future.</li>
<li>Knows restaurants operating hours and specials/promotions within the operation.</li>
</ul>
<h4>Our commitment to diversity & inclusion</h4>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>
<h4>Qualifications</h4>
<ul>
<li>Service focused personality is essential.</li>
<li>Experience is an asset.</li>
<li>Prior experience working with Opera or a related system.</li>
<li>Fluency in English.</li>
<li>Additional languages are a plus.</li>
</ul>
<h4>Your team and working environment</h4>
<p>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<h4>Our commitment to diversity & inclusion</h4>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<p>Manage periodical and ad hoc Expected Credit Loss (ECL) calculations for various AB Group entities according to the approved IFRS 9 Methodologies, Policies, and Procedures. Manage data sourcing activities, including data validation and reconciliation to ensure accuracy and completeness of data needed for ECL calculations. Assume ownership for the implemented models and systems for the ECL calculations, and provide an expert support and guidance to various users groups from different business lines at Head Office and in the Countries. Assume a leading role in various IFRS 9 models validation and audit activities in coordination with various internal and external stakeholders. Conduct awareness and training sessions on the implemented IFRS 9 methodologies, models, and systems for various groups in the bank. Monitor models behavior, and perform necessary adjustments and fine tuning on various parameters and settings in collaboration with the other concerned parties in the bank as well as the consultants and support staff from the models vendors side. Keep track of changes on the ECL methodologies related to various AB Group entities, and ensure they are properly implemented in the ECL calculation models and systems. Conduct ECL related analysis and MIS reporting and present it to the bank management for decision making. Providing advanced detailed analytical, insightful ECL dashboards and reports to the top management. Delivery of IFRS 9 related reports needed for financial disclosures and regulatory and management reporting. Prepare test cases and perform User Acceptance Testing (UAT) for new systems and applications or enhancements on existing systems and application. Support development, maintenance and delivery of Standard Global Credit & IRS9 Reports and Dashboards, Credit Risk Forecasting Tools scenario analysis, early alerts. Project support including but not limited to the below: prepare Business Requirement Documents (BRD). Develop test cases and perform User Acceptability Tests (UAT)</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduate degree in Economics, Finance, Mathematics, Statistics or any related field from a recognized university. Recognized relevant certificates preferred.</li><li>3 years of related experience with a leading bank or consulting firm.</li><li>Fluency in English and Arabic</li><li>Advanced mathematical & analytical skills</li><li>Strong background in credit and accounting</li><li>Excellent interpersonal and group oral and written communication and presentation skills</li><li>Strong work discipline and ability to work under pressure</li><li>Advanced working knowledge of OLAP and BI tools</li><li>Good working knowledge of office tools'</li></ul>
<div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p> </p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p><br></p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><div>
<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p>
<p> </p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
<div>
</div>
<p><br></p></div></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 1 year of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>
<p><h4>Position summary</h4>
<p>Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.</p>
<p>Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>