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<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>you will be responsible for the management, maintenance, and support of our Linux-based server environments.<br> This role requires expertise in configuring and troubleshooting system issues, ensuring high availability and performance, and implementing best practices for security and efficiency.<br> Key Responsibilities: Install, configure, and maintain Linux operating systems on physical and virtual servers.<br> Monitor system performance, troubleshoot issues, and optimize server configurations for maximum efficiency.<br> Implement and manage backups, disaster recovery, and security updates.<br> Automate routine maintenance tasks using scripting languages (e.<br>g., Bash, Python).<br> Collaborate with development and network teams to ensure the seamless deployment and integration of applications.<br> Provide technical support and guidance to users and IT staff regarding Linux systems.<br> Maintain detailed documentation of system configurations, procedures, and changes.<br> Participate in capacity planning and system upgrades, ensuring minimal downtime.<br> Stay updated with the latest Linux technologies and industry trends.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 4+ years of experience as a Linux Administrator or similar role.<br> Strong knowledge of Linux operating systems (e.<br>g., Red Hat, Ubuntu, CentOS).<br> Experience with server management, monitoring, and troubleshooting.<br> Proficiency in shell scripting and automation tools.<br> Familiarity with networking concepts, security best practices, and cloud services.<br> Excellent problem-solving skills and attention to detail.<br> Strong communication skills, both verbal and written.<br> Relevant certifications (e.<br>g., RHCE, CompTIA Linux+) are a plus.<br> #LI-RK1</span> </div>

<p>We are looking for a Human Resources coordinator to join our dynamic team. Do you have a leadership personality and experience in HR field? This is your chance to be part of our success story!</p><p>One Main Responsibilities :</p><ul><li>Develop the HR strategic plan and align it with the company s overall objectives.</li><li>Design and implement compensation and benefits policies that ensure fairness, competitiveness, and financial sustainability.</li><li>Review promotion plans and succession planning for critical positions to ensure continuity and talent sustainability.</li><li>Develop and update internal HR policies and procedures in compliance with governmental regulations.</li><li>Supervise the preparation and execution of the HR budget, including payroll, recruitment, training, and other organizational activities.</li><li>Lead initiatives to improve the work environment and develop employee engagement and motivation programs that enhance productivity and job satisfaction.</li><li>Represent the HR department before governmental and regulatory authorities regarding labor issues and inspections.</li><li>Additional tasks to be discussed during the interview.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>One of the leading Food Industries in Jordan looking to hire "Human Resources Manager" in Amman with the following qualification :</p><ul><li>- Bachelor's degree in Human Resources, Business Administration, or a related field.</li><li>- Minimum of 3 years' experience in an HR supervisory role, preferably within an industrial or FMCG environment.</li><li>- Strong knowledge of Jordan Labor Law and HR best practices.</li><li>- Excellent communication, problem-solving, and leadership skills.</li><li>-</li></ul>

<p><h4>Description</h4> <p>Tagaddod is seeking a detail-oriented warehouse operations coordinator to oversee daily warehouse activities in Jordan. This role is responsible for ensuring the efficient handling, storage, and dispatch of materials while maintaining high standards of accuracy, safety, and operational excellence across all processes.</p> <p>The coordinator will manage day-to-day operations, including receiving, inventory management, and dispatch, while ensuring accurate tracking and proper documentation. The role also involves coordinating inbound and outbound shipments with internal teams and external partners, monitoring stock levels, and reporting any discrepancies promptly.</p> <p>The warehouse operations coordinator will be responsible for maintaining warehouse processes, ensuring compliance with company policies and safety standards, and continuously identifying opportunities to improve efficiency and productivity. Additionally, the role requires close collaboration with cross-functional teams to support smooth operations and the preparation of periodic reports on warehouse performance and inventory status.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in any discipline (engineering is not mandatory)</li> <li>Fresh graduates are encouraged to apply; prior exposure to warehouse operations, logistics, or inventory management is considered an advantage</li> <li>Strong organizational and analytical skills with a high level of attention to detail</li> <li>Effective communication and coordination capabilities</li> <li>Demonstrated sense of ownership, accountability, and a proactive approach to work</li> <li>Ability to operate efficiently within a fast-paced, dynamic environment</li> <li>Proficiency in Microsoft Office applications, particularly Excel</li> <li>Familiarity with inventory management systems or ERP platforms is a plus</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Tagaddod is seeking a detail-oriented warehouse operations coordinator to oversee daily warehouse activities in Jordan. This role is responsible for ensuring the efficient handling, storage, and dispatch of materials while maintaining high standards of accuracy, safety, and operational excellence across all processes.</p> <p>The coordinator will manage day-to-day operations, including receiving, inventory management, and dispatch, while ensuring accurate tracking and proper documentation. The role also involves coordinating inbound and outbound shipments with internal teams and external partners, monitoring stock levels, and reporting any discrepancies promptly.</p> <p>The warehouse operations coordinator will be responsible for maintaining warehouse processes, ensuring compliance with company policies and safety standards, and continuously identifying opportunities to improve efficiency and productivity. Additionally, the role requires close collaboration with cross-functional teams to support smooth operations and the preparation of periodic reports on warehouse performance and inventory status.</p> <h4>Requirements</h4> <ul> <li>Bachelor’s degree in any discipline (engineering is not mandatory)</li> <li>Fresh graduates are encouraged to apply; prior exposure to warehouse operations, logistics, or inventory management is considered an advantage</li> <li>Strong organizational and analytical skills with a high level of attention to detail</li> <li>Effective communication and coordination capabilities</li> <li>Demonstrated sense of ownership, accountability, and a proactive approach to work</li> <li>Ability to operate efficiently within a fast-paced, dynamic environment</li> <li>Proficiency in Microsoft Office applications, particularly Excel</li> <li>Familiarity with inventory management systems or ERP platforms is a plus</li> </ul></p><p></p>

<p class="isSelectedEnd">• Visit assigned retail outlets daily according to the schedule.</p> <p class="isSelectedEnd">• Conduct in-store audits for Ferrero and competitor products.</p> <p class="isSelectedEnd">• Collect and submit market and product information daily.</p> <p class="isSelectedEnd">• Visit a minimum of 20 stores per day and take photos in all visited stores.</p> <p class="isSelectedEnd">• Report competitor activities, including promotions and new product launches.</p> <p class="isSelectedEnd">• Identify and report any potential non-compliant Ferrero products in the market.</p> <p class="isSelectedEnd">• Track and report Ferrero marketing activities.</p> <p class="isSelectedEnd">• Maintain regular communication with the MIS Department, Luxembourg office, and External Supervisor.</p> <p class="isSelectedEnd">• Escalate any unusual in-store situations or issues.</p> <p>• Support ad hoc requests, such as sample purchases, store visits, and photo collection.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><ul><li>Monitor and control the system in a 24/7 control room environment to ensure required quantity and quality delivery.</li><li>Operate SCADA and related technical systems to analyze operational data, identify malfunctions, and support timely corrective actions.</li><li>Remotely control operations to optimize pumping costs while maintaining operational safety and service continuity.</li><li>Initiate and follow up on work orders through CMMS when system abnormalities or equipment issues are detected.</li><li>Coordinate with on-call staff, site teams, engineers, laboratory personnel, management, and external stakeholders during operational events.</li><li>Maintain accurate production reports, operating records, SCADA data, and computerized system updates.</li><li>Support after-hours communication, emergency coordination, and site travel between cities as required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Intermediate education level with relevant experience in water operations, electro-mechanical systems, SCADA, or water treatment.</li><li>Good computer skills, including experience with SCADA, CMMS, Microsoft Office applications, email, and operational reporting tools.</li><li>Ability to work independently during shifts while collaborating effectively with operations, maintenance, technical, QHSE, and security teams.</li><li>Strong attention to detail with the ability to analyze system data, detect operational deviations, and respond calmly to malfunctions.</li><li>Understanding of QA/QC, health, safety, and environmental procedures applicable to water conveyance operations.</li><li>Ability to communicate professionally in both Arabic and English.</li><li>Valid driving license and flexibility to work shifts, rotating locations, and extended hours based on operational needs.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>AJi Group is seeking an experienced Architect Interior Designer to join our team in Amman. The ideal candidate will be responsible for developing and executing interior design concepts for various projects. This role requires a strong understanding of architectural principles and interior design practices.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Interior Design, Architecture, or a related field.</li><li>6-9 years of professional experience in interior architectural design.</li><li>Strong portfolio showcasing technical and design capabilities.</li><li>Excellent command of Revit; proficiency in AutoCAD and Adobe Creative Suite is required.</li><li>Experience working on large-scale, multidisciplinary projects.</li><li>Healthcare project experience is an advantage.</li><li>Good English communication skills.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Receive raw materials from warehouses according to the available order for weighingspan&gt;.</p> <p>Perform weighing according to the existing orderspan&gt;.</p> <p>Perform preparation according to standard methods and the operation logspan&gt;.</p> <p>Perform the packaging process according to standard methods and the operation logspan&gt;.</p> <p>Document the production records for each productspan&gt;.</p> <p>Deliver the finished materials to the packaging departmentspan&gt;.</p> <p>Clean the machine and the hall in which they workspan&gt;.</p> <p>Perform all tasks assigned by the immediate supervisorspan&gt;.</p> <p>Perform any tasks or responsibilities based on the instructions of the immediate supervisorspan&gt;.</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>A DAY IN THE LIFE </strong></p> <p>Supporting Simplified MBPC by providing objectiveness and fact based base lines through the use of AI &amp; statstical forecasting to enrich MBPC, that will help Categories/Clusters/OPCs to focus on customer and consumer needs</p> <p>Pilotting, Testing and Rolling out New AI tools &amp; technologies to be integrated within MENA dynamics (New Product Forecast Tool, Price Elasticity Analysis etc.)</p> <p>Long term demand planning &amp; elevating best practices above categories/clsuters (e.g. 20 month rolling forecast, LTDP by technology, AVC Reflection in line with category growth ..etc.)</p> <p>Provide visibility through demand packages to D&amp;SP Community (FCDP variability, Consecutive negative/positive bias/ TBDF recommendations, MOSAIC/APO variance, etc.)</p> <p>Responsible for dependant demand health check to trigger right signal to DSP community that will ensure on time availability of promo stocks</p> <p>Centralizing Phase-In &amp; Phase-Out reflection, Master data maintenance, MG1 alignment, DP groupping, long term sourcing changes reflection on APO etc.</p> <p>Close cordination with finance team to move SKUs to discontinuation phase, review agieng projection, plus maintaing an active base code list across categories</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor degree in any of the following fields is prefered; Actuarial science, Computer science, Programing, Stastics, Industrial engineer</p> <p>3 -5 years years of epxerience in Demand planning, or other streams within supply chain. Background in sales or trade marketing is a plus</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Successful support for the implementation and delivery of the FMIS project, including: • High-quality business requirements documentation. • Support for solution design and implementation activities. • Coordination with stakeholders and technical teams. • Support for testing, UAT, and training activities. • Delivery of project documentation and reporting. • Support for successful project deployment and stabilization.<br> Work Location<br>HQA and open for remote consultancy in the UNRWA fields of operations<br> Expected duration<br>7 months<br> Duties and Responsibilities<br>Specific Outputs/Tasks include but not limited to: · Build and maintain FMIS application modules using ASP.NET/.NET Core and related Microsoft technologies. · Develop and maintain organizational hierarchy, premises management, projects management, dashboards, reporting, and GIS-related modules. · Develop backend services, APIs, and integrations with internal and external systems. · Provide daily technical support and analyze business/system requirements. · Conduct bug fixing, troubleshooting, optimization, and quality assurance activities. · Review code and ensure application security, performance, and compliance with UNRWA standards. · Support deployment, UAT, production releases, and post-go-live stabilization activities. · Prepare technical documentation, deployment guides, and user manuals. · Deliver regular progress updates and backlog tracking reports. · Participate in Agile/Scrum ceremonies and collaborate with project stakeholders throughout the implementation lifecycle.<br> Qualifications/special skills<br>University degree from accredited educational institution in Information Technology, Computer Science, Software Engineering, or related fdiscipline. · Minimum 4 years of experience in web application development using ASP.NET/.NET Core and MS SQL Server. · Experience in enterprise application development and implementation. · Experience developing APIs and integrations. · Experience in ASP.NET MVC, .NET Framework/.NET Core, C#, JavaScript, HTML, CSS, and related technologies. · Experience with relational databases and SQL Server. · Experience in troubleshooting, debugging, and performance optimization. · Familiarity with deployment environments and DevOps practices is desirable. · Experience with GIS integrations and dashboards is an asset.<br> Languages<br>English and Arabic are the working languages of UNRWA. For this assignment, fluency in both Arabic and English are required.<br> Additional Information<br>CONDITIONS OF SERVICE • The consultancy is based in UNRWA HQA Amman with possibility for remote consultancy in the fields of UNRWA operations. • The selected candidate will receive a monthly remuneration that is amounting to JOD 996.42 or equivalent in USD for every fully completed month. • The duration of the Contract is 7 months, and the possibility of extension is subject to the availability of funds, continuing need and satisfactory performance. • As part of Digital Impact, Technology and Innovation Department (DITID)and digital workspace the role reports to the software engineer and works under the overall supervision of the Head Software Development Section &amp; Lead Solution Architecture.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Optimiza is a regional systems integration and digital transformation company delivering consulting, business, and technology solutions across multiple industries.<br> We work at the intersection of technology and business to help organizations build practical, scalable solutions that support real-world operational needs.<br> This is an opportunity to join a team focused on modern application development, data-intensive systems, and thoughtful engineering execution.<br> In this role, you will help build full stack applications that support complex data flows, interactive user experiences, and modern backend services.<br> You will contribute across the development lifecycle, partnering with design, product, engineering, and infrastructure stakeholders to deliver solutions that are reliable, maintainable, and aligned with user needs.<br> The work includes both hands-on product development and ongoing improvements to architecture, performance, and engineering practices.<br> Responsibilities Develop and maintain responsive web applications using React, TypeScript, and Vite.<br>js on the frontend, and Node.<br>js with TypeScript on the backend.<br> Design and implement data processing pipelines and RESTful APIs to handle and render large datasets effectively.<br> Implement backend solutions for streaming interfaces for Large Language Models (LLMs), supporting real-time data visualization and interactions.<br> Collaborate with UX/UI designers, product owners, and frontend engineers to prototype and refine user interfaces, ensuring seamless integration with backend systems.<br> Design and implement scalable, maintainable architectures for both frontend and backend systems.<br> Work closely with infrastructure teams to ensure efficient deployment and scaling of applications, including database optimization and API performance tuning.<br> Develop and maintain CI/CD pipelines for automated building, testing, and deployment of full stack applications.<br> Implement comprehensive testing strategies, including unit, integration, and end-to-end (E2E) testing, using tools like Playwright and Jest.<br> Optimize application performance, load times, and backend processing speed, especially for applications managing large datasets.<br> Stay updated with the latest full stack development technologies and best practices, suggesting improvements to the tech stack and development workflows.<br> Write clear, concise documentation for code, processes, and architecture decisions across the stack.<br> Participate in code reviews and provide constructive feedback to team members on both frontend and backend codebases.<br> Bachelor's degree or higher in Computer Science, Software Engineering, or a related field.<br> Minimum of 5 years of professional experience as a Full Stack Engineer.<br> Expert-level experience with React, TypeScript, and Node.<br>js. Strong proficiency in HTML and CSS, including responsive design, cross-browser compatibility, and accessibility best practices.<br> Strong JavaScript skills, including asynchronous programming and closures.<br> Hands-on experience building and working with RESTful APIs, streaming data techniques, and frontend and backend architecture principles and best practices.<br> Proficiency with data visualization libraries such as ECharts, Recharts, or similar tools, along with experience using Git version control systems.<br> Eligibility to work in Jordan is a plus.<br></span> </div>

<p>The role of the Driver position is to support the transportation operation that includes covering the movements of the staff and any other official movements assigned to the driver by the fleet management team. The Driver is responsible to drive, manage and administer the vehicle to provide safe and efficient transport all the time.<br> </p> <p> <strong>Professional Competencies</strong> <br>Generic professional competencies for this position:<br> Experience from working within technical expertise area in a humanitarian/ recovery context.<br> Previous experience from working in complex and volatile contexts.<br> Sufficient knowledge of the different routes in Jordan and the ability to travel to all the locations among Jordan including access the refugee camps.<br> Documented results related to the position's responsibilities.<br> Some knowledge of English.</p> <p> <strong>Context/specific skills, knowledge and experience:</strong> </p> <p>Qualification requirement: Tawjihi or equivalent Years of Experience: 5 +</p> <p> English communication Skills<br> Driving license (category 3 ) Manual gear <br> Familiarity with the Jordanian traffic rules and regulations.<br> <br> Good communication and interpersonal skills<br> Highly approachable and trustworthy<br> Strong organizational and team working skills</p> <p>Behavioral Competencies (max 6)<br> Handling insecure environments<br> Planning and delivering results<br> Working with people<br> Communicating with impact and respect<br> </p> <p> <strong>Generic responsibilities</strong> </p> <p> <br> Adhere to NRC policies, tools, handbooks and guidelines.<br> Prepare and develop status reports as required by management.<br> Promote and share ideas for improvement.<br> Perform according to the work and development plan.<br> Transport NRC staff, visitors, documents and goods/materials to designated destinations when officially approved<br> Ensure the safety and security of the passengers, the goods and the vehicle<br> Immediately report accidents, breakdowns and needs of repair and general maintenance/service<br> Respect the local traffic regulations and the NRC logistical/vehicle policies at all times</p> <p> </p> <p> <strong>Specific responsibilities</strong> </p> <p> Maintain the logbook for all trips and ensure that all movements are registered accurately using the needed tools such as EFS (E-Fleet system) and the tablets.<br> Cover responsibilities on daily basis as per the duty roster which includes covering the camps Band C duty shifts.<br> Maintain the vehicle in proper operating condition at all times, including keeping the vehicle clean, ensuring enough fuel, checking the technical state etc and report any issues found directly to the LM.<br> In liaison with the line manager, arrange for repairs and servicing<br> Ensure the assigned vehicle has all the necessary documents and equipment<br> Provide logistical support during trainings and workshops<br> Liaise with field logistics and programme staff to ensure covering NRC operations in smooth way, and to support the logistics and other departments in loading/off-loading materials when needed.</p> <p> </p> <p> <strong>Critical Interfaces</strong> <br>By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:<br>Scale and scope of position</p> <p>Staff: N/A Stakeholders: NRC Staff Budgets: N/A<br>Information: EFS</p> <p>Legal or Compliance: NRC code of conduct, NRC logistics handbook, NRC Jordan Fleet SOPs<br> </p>

<p><h4>Description</h4> <p>Bank of Jordan is on the lookout for a dedicated and knowledgeable Information Security Officer to join our dynamic team. As an Information Security Officer, you will be responsible for protecting our organization’s information assets and ensuring that our security protocols align with industry standards and regulatory requirements.</p> <p>Your role is pivotal in establishing and maintaining a robust information security environment that safeguards sensitive data while fostering a culture of awareness and compliance among all employees at the bank.</p> <h4>Responsibilities</h4> <li>Monitor security events: Continuously monitor security alerts from various security tools, including SIEM (Security Information and Event Management), IDS/IPS, firewalls, and endpoint detection systems.</li> <li>Incident response: Lead the investigation and triage of security incidents. Perform detailed analysis of security events, determine their severity, and coordinate an appropriate response to mitigate threats.</li> <li>Threat intelligence: Stay updated on the latest threat intelligence and trends. Analyze emerging threats and contribute to the development of proactive defense strategies.</li> <li>Advanced analysis: Perform deep-dive analysis of complex security incidents, conducting root cause analysis and providing actionable recommendations for resolution.</li> <li>SOC leadership: Mentor and guide junior SOC analysts, ensuring the team follows best practices and continuously improves their skills.</li> <li>Reporting: Prepare and deliver detailed reports on security incidents, trends, and activities to senior management. Provide executive-level summaries and recommendations.</li> <li>Collaboration: Work closely with cross-functional teams, including IT, network security, and risk management, to develop and implement security measures.</li> <li>Threat hunting: Proactively search for potential security threats and vulnerabilities across the organization’s network and endpoints.</li> <li>Documentation and procedures: Maintain accurate documentation for security incidents, procedures, and processes. Regularly update the knowledge base to ensure continuity of operations and knowledge transfer within the team.</li> <li>Security tool optimization: Assist in the tuning and optimization of security tools to improve detection accuracy and reduce false positives.</li> <h4>Requirements</h4> <li>Experience: 5+ years of experience in security operations or a related cybersecurity field, with at least 2 years in a senior or leadership role in a SOC.</li> <li>Technical knowledge: Strong understanding of security technologies, including SIEM, firewalls, IDS/IPS, endpoint protection, and vulnerability management tools.</li> <li>Incident response expertise: Demonstrated experience in responding to security incidents and conducting thorough investigations.</li> <li>Threat intelligence & analysis: Proficiency in threat intelligence sources, analysis techniques, and utilizing intelligence to inform defensive strategies.</li> <li>Security frameworks: Familiarity with industry standards and frameworks (e.g., NIST, ISO 27001, MITRE ATT&CK).</li> <li>Certifications: Relevant certifications such as CISSP, CISM, CEH, GIAC, or CompTIA Security+ are highly desirable.</li> <li>Strong analytical skills: Ability to analyze complex security incidents, interpret log data, and provide actionable insights.</li> <li>Communication skills: Excellent written and verbal communication skills, with the ability to clearly explain complex security concepts to technical and non-technical stakeholders.</li> <li>Attention to detail: Strong attention to detail and a proactive approach to identifying and mitigating threats.</li></p><p></p>

<p><h4>Description</h4> <p>Bank of Jordan is on the lookout for a dedicated and knowledgeable Information Security Officer to join our dynamic team. As an Information Security Officer, you will be responsible for protecting our organization’s information assets and ensuring that our security protocols align with industry standards and regulatory requirements.</p> <p>Your role is pivotal in establishing and maintaining a robust information security environment that safeguards sensitive data while fostering a culture of awareness and compliance among all employees at the bank.</p> <h4>Responsibilities</h4> <li>Monitor security events: Continuously monitor security alerts from various security tools, including SIEM (Security Information and Event Management), IDS/IPS, firewalls, and endpoint detection systems.</li> <li>Incident response: Lead the investigation and triage of security incidents. Perform detailed analysis of security events, determine their severity, and coordinate an appropriate response to mitigate threats.</li> <li>Threat intelligence: Stay updated on the latest threat intelligence and trends. Analyze emerging threats and contribute to the development of proactive defense strategies.</li> <li>Advanced analysis: Perform deep-dive analysis of complex security incidents, conducting root cause analysis and providing actionable recommendations for resolution.</li> <li>SOC leadership: Mentor and guide junior SOC analysts, ensuring the team follows best practices and continuously improves their skills.</li> <li>Reporting: Prepare and deliver detailed reports on security incidents, trends, and activities to senior management. Provide executive-level summaries and recommendations.</li> <li>Collaboration: Work closely with cross-functional teams, including IT, network security, and risk management, to develop and implement security measures.</li> <li>Threat hunting: Proactively search for potential security threats and vulnerabilities across the organization’s network and endpoints.</li> <li>Documentation and procedures: Maintain accurate documentation for security incidents, procedures, and processes. Regularly update the knowledge base to ensure continuity of operations and knowledge transfer within the team.</li> <li>Security tool optimization: Assist in the tuning and optimization of security tools to improve detection accuracy and reduce false positives.</li> <h4>Requirements</h4> <li>Experience: 5+ years of experience in security operations or a related cybersecurity field, with at least 2 years in a senior or leadership role in a SOC.</li> <li>Technical knowledge: Strong understanding of security technologies, including SIEM, firewalls, IDS/IPS, endpoint protection, and vulnerability management tools.</li> <li>Incident response expertise: Demonstrated experience in responding to security incidents and conducting thorough investigations.</li> <li>Threat intelligence & analysis: Proficiency in threat intelligence sources, analysis techniques, and utilizing intelligence to inform defensive strategies.</li> <li>Security frameworks: Familiarity with industry standards and frameworks (e.g., NIST, ISO 27001, MITRE ATT&CK).</li> <li>Certifications: Relevant certifications such as CISSP, CISM, CEH, GIAC, or CompTIA Security+ are highly desirable.</li> <li>Strong analytical skills: Ability to analyze complex security incidents, interpret log data, and provide actionable insights.</li> <li>Communication skills: Excellent written and verbal communication skills, with the ability to clearly explain complex security concepts to technical and non-technical stakeholders.</li> <li>Attention to detail: Strong attention to detail and a proactive approach to identifying and mitigating threats.</li></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Penetration Tester is responsible for conducting authorized security assessments across enterprise, government, and critical infrastructure environments to identify, validate, and report security vulnerabilities. As part of ZainTECH's Cybersecurity practice, the role supports the delivery of penetration testing engagements across infrastructure, web, wireless and applications. The Penetration Tester performs hands-on offensive security testing, validates exploitability of identified vulnerabilities, and delivers clear, actionable remediation guidance to customers. The role works closely with cybersecurity consultants, advisory teams, and customer stakeholders to help strengthen security posture and reduce organizational risk across the MENA region.</p><p>Responsibilities:</p><p>Penetration Testing &amp; Security Assessments</p><ul><li>Conduct penetration testing engagements across: External and internal networks, Web applications, APIs and web services, Wireless environments, Infrastructure and supporting systems</li><li>Execute testing activities in accordance with approved methodologies, industry standards, and customer-defined rules of engagement</li><li>Identify, validate, and safely demonstrate security vulnerabilities and attack paths</li><li>Assess exploitability, business impact, and risk exposure associated with identified findings</li><li>Perform security validation and retesting activities following remediation efforts</li></ul><p>Vulnerability Analysis &amp; Reporting</p><ul><li>Analyze identified vulnerabilities and security weaknesses to determine potential business impact</li><li>Develop detailed technical findings and remediation recommendations</li><li>Produce high-quality penetration testing reports that clearly communicate: Vulnerability details, Risk ratings, Attack scenarios, Business impact, Remediation guidance</li><li>Ensure findings are reproducible, technically accurate, and aligned with industry best practices</li></ul><p>Testing Governance &amp; Compliance</p><ul><li>Conduct all testing activities within approved scope and rules of engagement</li><li>Ensure customer systems, data, and environments are protected throughout testing activities</li><li>Maintain strict confidentiality of customer information and testing results</li><li>Adhere to applicable regulatory, contractual, and legal requirements governing penetration testing engagements</li><li>Support compliance with NCSC Jordan licensing requirements and operational standards</li></ul><p>Technical Research &amp; Continuous Improvement</p><ul><li>Stay current on: Emerging threats, Attack techniques, Vulnerability trends, Security research, Offensive security tools and methodologies</li><li>Contribute to the enhancement of penetration testing methodologies, tools, and processes</li><li>Participate in internal knowledge-sharing initiatives and technical training programs</li><li>Support continuous improvement activities within the Cybersecurity Advisory Services practice</li></ul><p>Cross-Functional Collaboration</p><ul><li>Collaborate with: Penetration Testing Team Leaders, Cybersecurity Consultants, Security Architects, Managed Security Services teams</li><li>Support remediation discussions and knowledge transfer activities where required</li><li>Contribute technical expertise during customer engagements and security assessments</li></ul><p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree or Intermediate Diploma from a recognized university or academic institution</p><p>Minimum 3 years of practical cybersecurity experience</p><p>Demonstrated participation in at least two completed penetration testing projects</p><p>Possession of at least one valid NCSC-approved penetration testing certification, including:</p><ul><li>Certified Ethical Hacker (CEH)</li><li>CREST Registered Penetration Tester (CRT)</li><li>Offensive Security Wireless Professional (OSWP)</li><li>Offensive Security Certified Professional (OSCP)</li><li>CompTIA PenTest+</li><li>or another NCSC-approved equivalent certification</li></ul><p>Hands-on offensive skills across network, web, and application testing, with command of common tooling (Burp Suite, Nmap, Metasploit) and scripting</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Monitoring, Evaluation and Learning (MEL) Adviser provides hands-on support across the FMU, ensuring effective MEL systems, processes and compliance for partners/grantees. This role ensures the development of a coherent MEL system for the Facility.</p> <p>Key responsibilities include developing and implementing MEL systems, tools, and guidance; supporting programme design, proposals, and donor grant management; and delivering training, coaching, and capacity-strengthening for staff and partners/grantees.</p> <p>The role involves close collaboration with partners to identify gaps, strengthen MEL systems, and ensure compliance with Nabni and donor requirements. With the support and guidance of the Head of Programme and Learning, the MEL Adviser supports the delivery of periodic adaptive management learning exercises (such as After Action Reviews).</p> <p><b>Key responsibilities:</b></p> <ul> <li>Support financing/grant-making by working closely with partners/grantees to ensure they can and do meet the MEL requirements of the Nabni grant cycle.</li> <li>Perform data quality and compliance assessments for partners/grantees, including validation and on-site monitoring.</li> <li>Contribute to Pillar 2 (technical assistance and capacity strengthening) by providing technical assistance and capacity strengthening support to partners/grantees in regard to MEL.</li> <li>Support knowledge exchange and learning by providing analysis, MEL technical assistance and by leading lessons learned exercises.</li> <li>Support organisational learning and work directly with the Head of Programme and Learning by leading analysis, lessons-learned discussions, and the production of MEL reports, dashboards, factsheets and learning papers to inform evidence-based decision-making for internal teams, partners/grantees, and donors.</li> <li>Responsible for MEL support to colleagues with MEL responsibilities and for the development of relevant MEL training, including coaching of staff to ensure they meet expected MEL standards.</li> <li>Compliance and adherence to NRC, Nabni, and donor policies, guidance and procedures.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>For this position we are looking for someone who is dynamic and innovative with proven technical Monitoring, Evaluation &amp; Learning (MEL) expertise, working on M&amp;E frameworks, tools and the quality of programmes preferably in a development and/or post conflict context.</p> <p>We are looking non-conventional M&amp;E experience that involves bringing partners together and creating an effective environment for learning exchange among them. Strong coaching experience will also be critical for this position and prior experience developing or managing partnerships with local organizations is mandatory for this position.</p> <p>You have to be a doer with the ability to strengthen communication, trust and understanding among various stakeholders as well as the ability to work collaboratively with diverse and sometimes remote teams. To excel in this role, excellent coordination, diplomacy, and facilitation skills are essential.</p> <p>Applicants must be legally eligible to work in Amman Jordan, We are unable to provide work permits or visa sponsorships for this position.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Job Description</p><p>Our Mission is to Simplify Life. We simplify and automate complex decision-making for customer-centric industries, including Utilities, Financial Services, Logistics, and Government, that drive the world's economies.</p><p>We are looking for a technically dominant, operationally rigorous Director of Emerging Technology to lead our EmTech engineering team in Jordan. You will own the full engineering mandate of our Emerging Technology practice, setting the standard for how we architect, build, and deliver solutions across low-code enterprise platforms, microservices, and modern cloud-native stacks.</p><p>You will lead highly skilled engineers building on complex, production-grade systems. Your technical depth matches theirs: you can engage in deep architectural debates, evaluate trade-offs with precision, and make decisions that hold up under production pressure. Your credibility is built on expertise, not title.</p><p>Technical mastery is only half the mandate. You are the <b>anchor of the EmTech team</b>, absorbing external complexity and translating it into calm, structured direction. You build a culture of accountability, equitable performance, and consistent delivery excellence, where merit is the only currency. You operate on the same clear sequence: <b>What</b>, then <b>How</b>, then <b>Who</b>.</p><p><br></p><p><b><u>Core Mindset &amp; Traits</u></b></p><p><b>Technically Credible.</b>&nbsp;</p><p>You can architect on a whiteboard, debug in a terminal, and evaluate an estimate with the fluency of someone who has shipped for years. Credibility is the foundation of your authority.</p><p><b>Mission-Oriented.</b>&nbsp;</p><p>Driven by outcomes and measurable impact.</p><p><b>Pressure Absorber.</b>&nbsp;</p><p>When urgency hits, your team feels a clear plan and steady direction.</p><p><b>Empathetic and Consistent.</b>&nbsp;</p><p>You invest deeply in your people, and you hold a consistent bar for everyone. Standards apply equally, and fairness is the foundation of trust.</p><p><b>Data-Informed.</b>&nbsp;</p><p>Dashboards, defect rates, and deployment logs: the numbers speak.</p><p><b>Operator, Not a Theorist.</b>&nbsp;</p><p>​Forged in live delivery: systems scaled, teams built, deadlines met.</p><p><br></p><p><b><u>Key Responsibilities:</u></b></p><p>Technical Leadership &amp; Engineering Excellence</p><ul><li>Hands-on technical oversight across the EmTech portfolio: Mendix (or equivalent), microservices, APIs, cloud-native stacks.</li><li>Personally engage in architecture reviews, estimates, and technical decisions; ensure honest, rigorous commitments.</li><li>Drive code quality standards, technical debt management, and design review practices.</li><li>Lead evaluation and adoption of emerging tech (AI/ML, intelligent automation), separating hype from production-ready capability.</li><li>Establish engineering KPIs: velocity, defect density, deployment frequency, MTTR.</li></ul><p>EmTech Team Leadership &amp; Culture</p><ul><li>Serve as the senior engineering leader for the team, with clarity and full executive backing.</li><li>Act as the strategic buffer between external pressure and your engineers.</li><li>Enforce transparent, consistent engineering practices from sprint ceremonies to quarterly reviews.</li><li>Establish a structured communication cadence with global leadership.</li></ul><p>Delivery Execution &amp; Performance Management</p><ul><li>Own delivery accountability across all EmTech programs, on time, on budget, on spec.</li><li>Implement rigorous delivery governance: sprint discipline, milestone tracking, dependency and risk management.</li><li>Run data-driven delivery reviews against objective metrics.</li><li>Address performance gaps with speed and fairness.</li></ul><p>Performance-First, Equitable Culture</p><ul><li>Promotions, bonuses, and assignments earned through measurable contribution, never tenure, relationships, or lobbying.</li><li>Anchor evaluations to objective, documented criteria visible before the review period.</li><li>Build career development frameworks with clear competency milestones.</li><li>Ensure diverse technical talent thrives through a system that rewards capability and eliminates favoritism.</li></ul><p>Engineering Talent Development</p><ul><li>Mentor and develop engineering leads and senior engineers into the next generation of technical leaders.</li><li>Ensure every engineer has clarity on scope, priorities, and growth trajectory.</li><li>Design rapid onboarding; build a learning culture that makes EmTech a destination for top regional talent.</li></ul><p><br></p><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Education</b></p><ul><li>Bachelor's in CS, Software Engineering, or Information Systems (required); Master's (strongly preferred).</li></ul><p>Technical Expertise</p><ul><li>Deep, hands-on experience with low-code enterprise platforms, specifically Mendix or an equivalent platform (OutSystems, Power Platform at enterprise scale).</li><li>Proven expertise in microservices, API design, event-driven and distributed systems.</li><li>Modern stacks: cloud-native (AWS/Azure/GCP), Docker, Kubernetes, CI/CD, DevOps.</li><li>Software quality engineering and emerging-tech evaluation discipline.</li></ul><p>Leadership &amp; Experience</p><ul><li><b>15+ years</b> in tech, with <b>5+ years</b> leading engineering teams of 20+.</li><li>Proven track record building/scaling high-performing engineering teams and performance systems.</li><li>Senior technical leader for a practice/team/CoE; client-facing delivery; developing engineering leads.</li></ul><p>Knowledge, Skills &amp; Abilities</p><ul><li>Agile/SAFe/DAD;</li><li>change leadership;</li><li>Jira/Azure DevOps/Confluence.</li><li>English &amp; Arabic <b>(required)</b></li></ul><p>Certifications &amp; Preferences</p><ul><li>Mendix certification (Intermediate/Advanced) <b>(strongly preferred)</b></li><li>PMP/PMI-ACP <b>(preferred)</b></li><li>MENA market experience.</li></ul><p><br></p></div>

<p>The position is located in the Office of the Special Envoy of the Secretary General for Yemen (OSESGY). The incumbent will be based in Amman, Jordan and will report to the Administrative Officer in the Office of the Chief of Mission Support.</p><p>Responsibilities Within the limits of delegated authority, the staff Assistant will be responsible for performing the following duties:</p><ul><li>Assists in the overall administration of the section/unit i.e. provides substantive and administrative assistance in managing priorities and workflow of the manager and of the work unit; assists in coordinating and monitoring of multiple and diverse activities and work processes to ensure that management directives and decisions are properly carried out and products delivered in a timely manner.</li><li>Serves as a communications link between supervisor and senior staff; on behalf of supervisor, keeps others informed by conveying directives, reports, status updates and other relevant information; brings sensitive and urgent matters to the attention of the manager.</li><li>Provides assistance in time management and scheduling on behalf of the manager with appropriate consultation as required; effectively prioritizes and resolves related conflicts and competing demands.</li><li>Screens and prioritizes all incoming correspondence; compiles relevant background documents and references; identifies issues requiring the manager s attention and refers others to the relevant officer for appropriate disposition; monitors and follows-up on actions to be taken.</li><li>Independently handles a wide range of complex information requests and inquiries (e.g. answer requests requiring file or other research); responds, or drafts responses, to a diverse range of correspondence and other communications.</li><li>Provides assistance in improving administrative procedures and systems to ensure smooth functioning of the department, including filing (paper and electronic) systems.</li><li>Oversees work of junior office support staff; establishes priorities and deadlines, assigns work and reviews outputs upon completion; trains office support staff in administrative, protocol and other relevant procedures.</li><li>Organizes official receptions, meetings, etc., handling all necessary arrangements (e.g. room reservations, guest/participant lists, invitations, catering, seating arrangements, background documentation, special equipment, etc.).</li><li>Prepares, processes, and classifies confidential information.</li><li>Handles a wide range of administrative duties/processes (e.g. leave and attendance records, timesheets, travel arrangements, visa applications, expense statements, telecommunications charges, equipment purchase, service and supply requisitions, conference room bookings, etc.).</li><li>Exercises quality-control functions for all outgoing documents; proofreads and edits texts for adherence for format, grammar, punctuation and style.</li><li>Uses standard word processing package to produce a wide variety of large, complex documents and reports.</li><li>Provides administrative, coordination and protocol support to OCMS by assisting with matters involving the Government of Jordan including processing of visas, residency permits and other protocol-related requirements for OSESGY personnel and mission-related activities.</li><li>Performs other duties as assigned.</li></ul><p>Competencies</p><p>Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.</p><p>Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.</p><p>Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.</p><p>Client Orientation: Considers all those to whom services are provided to be</p><p><strong>Desired Candidate Profile</strong></p><p>Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.</p><p>Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.</p><p>Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify, and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.</p><p>Client Orientation: Considers all those to whom services are provided to be</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>About the Role<br></strong><br>MASE Gulf is seeking an experienced and highly motivated Senior Operations Engineer to support the delivery of our growing portfolio of utility-scale and commercial solar PV assets across the UAE.<br>This is a hybrid role that combines operational coordination, technical engineering, client interface and field leadership. You will play a key role in ensuring that MASE's operations are delivered safely, efficiently and in accordance with contractual obligations while maintaining a strong presence across our operating sites.<br>You will divide your time between MASE's Dubai office and project sites throughout the UAE, working closely with field technicians, subcontractors, clients and internal support teams to ensure the highest standards of operational excellence.<br>Designation: IC5<br>Reporting to: Gulf Operations &amp; Growth Manager <em>and&nbsp;</em><em>regular interface with&nbsp;</em>HQ Operations Lead<br><strong>Role Purpose</strong><br>To oversee the day-to-day operational delivery of MASE Gulf's solar O&amp;M portfolio by combining technical engineering expertise with operational coordination, field supervision and client support.<br>You will ensure maintenance activities are properly planned, executed, monitored and continuously improved while providing technical leadership to site teams and supporting the continued growth of MASE Gulf.<br><strong>Key Responsibilities<br></strong><br><u>Operations Management</u><br><ul><li>Coordinate the day-to-day operation of MASE Gulf's assigned solar PV portfolio.</li><li>Develop weekly and monthly maintenance schedules.</li><li>Coordinate and oversee internal resources, subcontractors and service partners.</li><li>Ensure preventive and corrective maintenance activities are completed safely and on schedule.</li><li>Monitor work order progress and ensure timely close-out.</li><li>Track contractual KPIs and operational performance metrics.</li><li>Coordinate outage planning and maintenance windows.</li><li>Support project mobilization and demobilization activities.</li></ul><u>Technical Engineering</u><br><ul><li>Provide technical support for complex faults and troubleshooting activities.</li><li>Assist with root cause investigations and technical reports.</li><li>Review maintenance records and verify technical quality.</li><li>Review OEM recommendations and maintenance strategies.</li><li>Participate in major maintenance activities when required.</li></ul><u>Field Leadership</u><br><ul><li>Maintain a regular presence across MASE Gulf project sites.</li><li>Supervise field teams during critical maintenance activities.</li><li>Conduct routine technical inspections and quality audits.</li><li>Verify compliance with MASE procedures and client requirements.</li><li>Support engineers and technicians with troubleshooting and technical guidance.</li><li>Perform periodic site condition assessments.</li><li>Identify operational risks before they impact plant performance.</li><li>Ensure corrective actions are implemented and properly documented.</li></ul><u>Client &amp; Stakeholder Management<br></u><br><ul><li>Serve as one of the primary operational contacts for assigned clients.</li><li>Attend client meetings and operational review meetings.</li><li>Present operational updates and maintenance performance.</li><li>Coordinate with OEMs, EPC contractors and utility representatives.</li><li>Support commercial discussions relating to operational performance.</li><li>Maintain strong client relationships through proactive communication.</li></ul><u>Reporting &amp; Operational Control<br></u><br><ul><li>Prepare of monthly operational reports.</li><li>Review technical reports submitted by field engineers.</li><li>Track plant availability, PR, response times and maintenance KPIs.</li><li>Maintain accurate operational records and documentation.</li><li>Monitor contractual deliverables and reporting deadlines.</li><li>Prepare management reports and performance dashboards.</li></ul><u>Continuous Improvement<br></u><br><ul><li>Identify opportunities to improve maintenance efficiency.</li><li>Develop and enhance standard operating procedures.</li><li>Improve reporting templates and operational workflows.</li><li>Support implementation of digital tools and automation initiatives.</li><li>Promote operational best practices across the UAE portfolio.</li><li>Participate in internal audits and quality improvement initiatives.</li></ul><u>Health, Safety &amp; Quality<br></u><br><ul><li>Promote MASE's safety-first culture.</li><li>Ensure compliance with all HSE requirements.</li><li>Conduct routine field safety observations.</li><li>Participate in incident investigations where required.</li><li>Monitor quality of maintenance activities.</li><li>Ensure compliance with contractual, regulatory and MASE standards.</li></ul><strong>Qualifications<br></strong><br><ol><li>Bachelor's Degree in Electrical Engineering, Renewable Energy Engineering or a related discipline.</li><li>Minimum 4 years' experience in utility-scale or commercial solar PV operations and maintenance.</li><li>Previous experience supervising field personnel or contractors.</li><li>Strong understanding of LV, MV and HV electrical systems.</li><li>Experience working with SCADA platforms and remote monitoring systems.</li><li>Experience with CMMS and maintenance management systems is preferred.</li><li>Strong technical reporting and analytical skills.</li><li>Excellent communication and stakeholder management abilities.</li><li>Valid UAE driving licence or the ability to obtain one.</li></ol><strong>What We're Looking For</strong><br>The successful candidate is equally comfortable in the office and in the field. You enjoy solving technical problems, coordinating people, improving processes and building strong client relationships. You are proactive, highly organised and capable of managing multiple projects while maintaining exceptional attention to detail.<br>You are willing to travel regularly throughout the UAE and the GCC region and take ownership of operational outcomes rather than simply coordinating activities.<br> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Handle customer interactions across all channels, including voice, email, WhatsApp, live chat, and social media.</li> <li>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</li> <li>Provide a seamless omnichannel experience, ensuring continuity across customer touchpoints.</li> <li>Manage and document all customer interactions in Salesforce Service Cloud, with strong focus on First Contact Resolution (FCR).</li> <li>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</li> <li>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group’s luxury Maisons.</li> <li>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</li> <li>Support revenue-generating initiatives such as pay-by-link, product recommendations, and cross-sell opportunities.</li> <li>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</li> <li>Consistently meet and exceed defined KPIs, including: <ul> <li>Quality and customer satisfaction</li> <li>Productivity and adherence</li> <li>Sales contribution</li> <li>Service level targets</li> </ul> </li> <li>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</li> <li>Contribute to continuous improvement by flagging customer pain points and process gaps.</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Strong written and verbal communication aligned with luxury service standards.</li> <li>Commercial and sales-oriented mindset.</li> <li>High emotional intelligence and strong customer empathy.</li> <li>Excellent problem-solving and ownership mentality.</li> <li>Strong multitasking and prioritization skills.</li> <li>Ability to perform effectively in a fast-paced, KPI-driven environment.</li> <li>Digital fluency and openness to AI-enabled tools and automation.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>