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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <strong>Core Responsibilities</strong> </div> <div> The following responsibilities cover the day-to-day scope of the role. Skillup-specific operational detail is captured separately in the next section.<br> </div> <div> <strong>1. CRM Management &amp; Data Integrity</strong> </div> <div> Own and maintain the HubSpot CRM as the primary system administrator:<br> </div> <ul> <li>Maintain accurate, clean, and consistently structured contact, company, and deal records across all lifecycle stages.</li> <li>Define and enforce data entry standards and field usage conventions to prevent duplication and inconsistency.</li> <li>Conduct regular database audits to identify and resolve data quality issues, outdated records, and inactive contacts.</li> <li>Manage user access, permissions, and CRM settings to ensure the system remains organised and secure.</li> </ul> <div> <strong>2. Lead Management &amp; Nurturing</strong> </div> <div> Act as the operational hub between marketing-generated leads and sales follow-up:<br> </div> <ul> <li>Oversee the full lead lifecycle from initial capture through qualification, assignment, nurturing, and handoff to sales.</li> <li>Build and maintain lead scoring models to prioritize high-intent leads for faster sales response.</li> <li>Set up and monitor lead assignment rules to ensure the right lead reaches the right person at the right time.</li> <li>Track and reduce lead leakage by identifying points in the funnel where leads drop out or go unattended.</li> </ul> <div> <strong>3. Marketing Automation &amp; Workflows</strong> </div> <div> Design and manage automations that make the marketing and sales process faster, smarter, and more consistent:<br> </div> <ul> <li>Build HubSpot workflows covering enrolment triggers, follow-up sequences, internal notifications, lifecycle stage transitions, and deal creation.</li> <li>Create and manage email and SMS sequences, including welcome flows, re-engagement campaigns, post-event follow-ups, nurturing tracks, and sales outreach cadences.</li> <li>Automate repetitive manual tasks across marketing and sales to reduce time-to-action and improve consistency.</li> <li>Regularly audit and optimize existing automations to remove redundancy, resolve errors, and improve performance.</li> </ul> <div> <strong>4. Reporting &amp; Performance Analysis</strong> </div> <div> Turn CRM data into actionable insights for leadership, marketing, and sales:<br> </div> <ul> <li>Build and maintain dashboards and reports in HubSpot tracking lead volume, conversion rates, pipeline health, email performance, and campaign ROI.</li> <li>Identify conversion bottlenecks in the funnel and make data-backed recommendations for improvement.</li> <li>Support marketing campaign tracking by ensuring UTM parameters, form submissions, and source data are captured and attributed accurately.</li> <li>Deliver the regular reporting cadence to leadership (detailed in the BD &amp; Sales section below).</li> </ul> <div> <strong>5. Cross-Team Collaboration</strong> </div> <div> This role sits at the intersection of marketing and sales, success depends on strong collaboration:<br> </div> <ul> <li>Work with the marketing team to ensure campaigns are properly configured in HubSpot, with correct segmentation, enrolment, and tracking.</li> <li>Work with the sales team to understand pipeline needs, friction points, and feedback on lead quality.</li> <li>Participate in marketing-sales alignment meetings and act as the CRM voice in planning discussions.</li> <li>Train and support team members on HubSpot usage, best practices, and new features as they are rolled out.</li> </ul> <div> <strong>6. HubSpot BD &amp; Sales Operations Skillup-Specific Scope</strong> </div> <div> Skillup MENA operates a high-volume BD and Sales cycle across the GCC. The responsibilities below are unique to our environment and go beyond standard CRM administration. Where they expand on a topic already introduced above, they are the operational source of truth.<br> </div> <div> <strong>7. Lifecycle Stage Framework &amp; Governance</strong> </div> <div> Skillup operates a single, unified lifecycle stage framework across contacts and companies:<br> </div> <ul> <li><strong>Framework:</strong>Lead BD Qualified Lead SQL Opportunity Customer Unqualified Contact.</li> <li>Maintain and enforce this framework across the BD pipeline. Build and manage the workflows that automate stage transitions based on deal creation, meeting outcomes, and activity triggers, including the Clear-then-Set pattern for backward stage movements and ongoing suppression of unused custom stages.</li> <li>Monitor Opportunity stage bloat, run monthly checks to identify contacts sitting in Opportunity with no open deal, and trigger the appropriate reclassification workflow (BD Qualified Lead for recently active contacts; Lead for stale or never-contacted records). Target: Opportunity stage should only contain contacts with an active open deal.</li> <li>Manage and grow the Unqualified Contact segment, ensure disqualified leads, Closed Lost deal contacts, and 7-touch-no-response BD leads are correctly reclassified and suppressed from active sequences, with a re-engagement eligibility check after 6 months.</li> </ul> <div> <strong>8. BD Pipeline &amp; Lead Object Management</strong> </div> <ul> <li>Own the Lead object setup in HubSpot, ensure all BD reps create Lead records correctly linked to contacts and companies, and that all outreach activities (calls, notes, emails) are logged from inside the Lead record to enable Lead-level reporting.</li> <li>Implement and maintain the BD 7-touch cadence SOP in HubSpot Sequences build country-specific and industry-specific email sequences (KSA, UAE, Qatar, Oman, Kuwait) aligned to the BD outreach playbook, with correct enrolment logic, suppression lists, and reply-triggered notifications to company owners.</li></ul><ul> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><div> <strong>Essential</strong> <ul> <li>Minimum 2 years of hands-on experience in CRM management, marketing automation, or a closely related RevOps role.</li> <li>Proven experience using HubSpot CRM, contacts, companies, deals, pipelines, and properties.</li> <li>Experience building and managing HubSpot workflows and automation sequences.</li> <li>Strong understanding of lead management principles: scoring, segmentation, lifecycle stages, and nurturing.</li> <li>Solid analytical skills, comfortable working with data, building reports, and deriving insights.</li> <li>Excellent attention to detail, particularly around data accuracy and process documentation.</li> <li>Strong communication skills, able to translate technical CRM concepts into clear guidance for non-technical colleagues.</li> </ul> <strong>Preferred</strong> <ul> <li>HubSpot Marketing Hub experience, managing email campaigns, forms, landing pages, and campaign reporting.</li> <li>HubSpot certifications (CRM, Marketing, Sales, or RevOps tracks).</li> <li>Familiarity with Revenue Operations (RevOps) concepts and marketing-sales alignment frameworks.</li> <li>Experience integrating HubSpot with third-party tools such as call platforms (e.g., Maqsam), enrichment tools (Lusha, SignalHire), LinkedIn Sales Navigator, or calendar systems.</li> <li>Knowledge of sales funnel optimization and conversion rate improvement methodologies.</li> <li>Experience creating and maintaining CRM documentation and SOPs.</li> </ul> </div><p></p></section>

<p>We are growing our engineering team and are looking for a technically strong Engineering Manager to lead one of our delivery teams. This is a delivery-focused leadership role: your job is to turn a cross-functional roadmap into shipped, high-quality software on a predictable cadence, while providing the technical insight and guidance needed to keep delivery pragmatic, reliable, and well-executed. The team has two clear areas of ownership. First, the Hotels domain, the guest-facing and hotel-operations features that serve our enterprise hotel customers, from in-room and on-property ordering through to stay-management and guest-services capabilities. Second, third-party integrations such as POS's (Point of Sale), PMS (Property Management System), payment gateways, and loyalty connections that the Hotels business depends on, where you own the technical relationship end-to-end. You own the throughput, quality, and getting integration-heavy work delivered efficiently. This role reports to the Engineering Director.</p><p>Your mission</p><p>You own the delivery health of your squad end-to-end. You take a mixed backlog of integration, platform, and product work and ship it predictably, at high quality, with the dependencies managed and the risks surfaced early.</p><p>Key responsibilities</p><ul><li>Manage a team of full stack engineers, actively drive their growth, performance, and engagement. Mobile engineers are a possibility as well.</li><li>Turn quarterly roadmaps into a realistic delivery plan, track progress, and report status with metrics against company goals.</li><li>Run tight agile processes and continuously improve them based on delivery metrics.</li><li>Manage dependencies across different domains, with external integration partners, escalating and resolving blockers early (e.g. with POS systems etc.).</li><li>Review RFCs and technical proposals, providing feedback on design, scalability, security, and integration risk, and helping the team converge on sound decisions before things enter a delivery commitment.</li><li>Lead technical discussions with third-party integration partners, translating between partner APIs and constraints and wi-Q's architecture, and owning the technical feasibility view in those conversations.</li><li>Improve engineering process and delivery metrics (for example cycle time, deployment frequency, change-failure rate, and defect escape rate), and use them to drive decisions.</li><li>Uphold security and compliance obligations relevant to the team's work (e.g. PCI DSS etc.), embedding them into how the squad builds rather than treating them as an afterthought.</li><li>Draft and track team OKRs and engineering KPIs (e.g. DORA); when the team is off track, show what is being done about it.</li><li>Coordinate across Product, Customer Success, DevOps, and the Foodics counterparts to deliver shared goals.</li></ul><p>What success looks like (first 6-12 months)</p><ul><li>The team has a predictable delivery cadence, with sprint and quarterly commitments met at a consistent and improving hit rate.</li><li>Cross-team and third-party dependencies are visible and managed early, so the squad is rarely blocked and rarely blocks others.</li><li>Release quality is measurably higher: fewer escaped defects and a faster, safer path from merge to production.</li><li>Delivery from the team contributes directly to improving TTV for new customer go-lives and to protecting NRR through platform stability.</li><li>The team is fully staffed, ramped, and retained, with a clear working model and a healthy engagement signal.</li><li>Product, Commercial, and Customer Success stakeholders trust the team's estimates, status, and risk flags.</li></ul><p>Your skills</p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li></ul><p>Nice-to-haves</p><ul><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul><p>What we offer</p><ul><li>Curated career progression planning with formal yearly reviews and informal check-ins along the way.</li><li>Encouragement to grow into a Feature Development Lead.</li><li>A competitive salary.</li><li>Ample time to learn new concepts - including paid development and business-related conferences.</li><li>Fully remote working, no commuting expenses.</li><li>Flexible work hours. We'll need you around for a 10am stand-up; otherwise you work as and when it suits you.</li><li>25 days holiday (plus bank holidays), with an additional day per year of service.</li><li>Regular all-company socials and quarterly team socials.</li><li>A team that genuinely likes learning and shipping together.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Demonstrated experience managing a team of software engineers, with a track record of delivering on commitments predictably.</li><li>Strong command of agile and lean delivery practices (sprints, kanban, estimation, refinement) and the maturity to adapt process to context rather than apply it dogmatically.</li><li>Proven ability to manage dependencies and coordinate delivery across multiple teams and external partners.</li><li>Technically strong: able to review RFCs and technical proposals critically, reason about architecture, scalability, and integration risk, scope engineering spikes, and hold your own in technical discussions with engineers and third-party partners.</li><li>Fluency with delivery and quality metrics, and the discipline to lead with data over anecdote.</li><li>Excellent written and verbal communication in English; able to lead with the conclusion, be concise, and be specific about blockers and decisions needed.</li><li>Ability to translate technical concepts into easily digestible language for non-technical business stakeholders.</li><li>Experience operating in multi-market or multi-region environments, ideally with distributed and remote teams.</li><li>Comfortable in a fast-moving scale-up where priorities shift and ambiguity is normal.</li><li>Experience in B2B SaaS with high-volume B2C traffic patterns.</li><li>Background in hospitality-tech, food and beverage, payments, or last-mile delivery.</li><li>Working knowledge of our stack: Google Cloud Platform (GCP), Kubernetes, GitHub, PHP/Symfony, NodeJS, Typescript, and a mobile stack (Capacitor, Ionic, or React Native).</li><li>Familiarity with integrating third-party systems (POS, PMS, payment gateways, delivery aggregators) and the reliability challenges they bring.</li><li>Experience hiring and scaling engineering teams in the MENA region.</li><li>BSc or MSc degree (or equivalent experience).</li></ul>

<p>BACKGROUND ON IMPACT AND REACH IMPACT Initiatives is a humanitarian NGO, based in Geneva, Switzerland. The organisation manages several initiatives, including the REACH Initiative. The IMPACT team comprises specialists in data collection, management and analysis, GIS and remote sensing. IMPACT was launched at the initiative of ACTED, an international NGO with headquarters based in Paris and presence in thirty countries. The two organizations have a strong complementarity formalized in a global partnership, which allows IMPACT to benefit from ACTED s operational support in its fields of intervention. We are currently looking for a Senior Assessment Officer to support our team in the occupied Palestinian territory (oPt) Position: Senior Assessment Officer Shelter &amp; Site Management Contract duration: 3 months and half with possibility of extension (Pending funding confirmation). Starting Date : ASAP Location : Amman, Jordan COUNTRY PROFILE The humanitarian situation in the occupied Palestinian territories (oPt) has reached dire levels, particularly in the Gaza Strip, where ongoing hostilities have resulted in mass displacement, the collapse of basic services, and a near-total breakdown of civilian infrastructure. With 2.1 million people affected, access to food, water, healthcare, and shelter remains critically limited. The scale of destruction and access constraints have created an environment where humanitarian needs far exceed available resources. Together, these dynamics have driven acute and widespread humanitarian needs. Against this backdrop, IMPACT Initiatives is planning a range of research activities to support an evidence- and needs-based humanitarian response. In 2026, IMPACT will conduct a number of cash and market assessments in order to better inform the response as it responds to the post ceasefire context. POSITION PROFILE Under the line management of the Research Manager, the Senior Assessment Officer is jointly responsible for the implementation of REACH s Shelter and Site Management assessments, including the preparation, data collection, analysis, drafting, dissemination, and evaluation stages. The primary assessment sitting under the SAO will be the Comprehensive Shelter Needs Assessment and associated Joint Analysis Workshop. Additionally, targeted assessments are expected to be developed and implemented throughout the contracted period. Extensive external coordination is expected, both in facilitating the assessment and positioning IMPACT within the newly forming Shelter, Land and Sites cluster. This position requires strong research skills, an analytical mind, creativity, independence, and an interest in the context. Candidates should have strong writing and presentation skills and be able to clearly think through and articulate implications of research findings. RESPONSIBILITIES The Senior Assessment Officer s responsibilities include: PROJECT/RESEARCH CYCLE MANAGEMENT • Ensuring the assessment, analysis, and support material development are planned and implemented in a structured and coherent manner, in line with relevant project and strategic objectives, and with global IMPACT guidelines. • Managing the relevant assessment cycle stages, including oversight of research design, data collection, or analysis. • Collaborating with other members of the IMPACT Shelter and Sites team and ensuring alignment and efficiency between team activities and outputs. CONTEXTUAL UNDERSTANDING • Guiding secondary data review and efforts to better understand the information landscape, and how the assessment contributes to strategic response objectives. • Keeping up to date with the shifting oPt context, especially around the Shelter, Land and Sites cluster merge. RESEARCH AND TECHNICAL SKILLS • Develop and implement specific Sites and Shelter based assessments. The candidate should have a technical interest in research development on areas relating to shelter vulnerability, displaced person vulnerabilities, site management (including site profiling, site community engagement, site care and maintenance) • Comprehensive secondary data review for triangulating relevant assessment data • Development of additional support materials to ensure operational efficiencies and output effectiveness, including necessary guidance notes, KII facilitation guides and training materials. • Analysis of the collected data and drafting of the relevant outputs (i.e., shelter vulnerability reporting). • Experience working with qualitative assessments would be an advantage • Experience in attending and/or facilitating joint analysis workshops (e.g. IPC) would be an advantage STAFF MANAGEMENT AND TRAINING • Based on the developed training materials, supporting the training of the trainers and data collection staff on assessment objectives and tools, including in collaboration with project implementation partners. • Promoting capacity building across the IMPACT oPt mission related to deepening analytical capacities using existing research (capacity building portfolio will depend on level of experience). • Providing day-to-day direct and indirect management of the research team within their workstream. COORDINATION Internal Coordination • Interacting autonomously with HQ departments and may serve as mission focal point for particular themes or technical areas; • Coordinating with research units and teams to move forward or improve aspects of the research cycle; • Supporting senior management with designing, planning, and implementing strategies, and objectives. External Coordination • Coordinating with relevant actors and partner organisations, including clusters, UN agencies and partner INGO and NNGOs, to ensure alignment with priority information needs. • Directly engaging with the Site Management Cluster, Shelter Cluster, and newly forming Shelter, Land and Sites cluster to inform their assessment activities. • Leading on external engagement related to project implementation and analytical research findings as necessary. • Where necessary, leading on Joint Analysis Workshops between IMPACT and partner organisations, The Senior Assessment Officer will maintain the strictest confidentiality on all data collected and related processes. They will actively take measures to prevent the unauthorized sharing of any information and data belonging to IMPACT and its partners or collected during his/her assignment with IMPACT. REQUIREMENTS • Years of work experience 3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.; •</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent academic qualifications, including a master s degree or equivalent in a relevant discipline (e.g. international studies, development, humanitarian response, data science, political science, etc.);</p><p>3 years of relevant working experience in a humanitarian setting, such as assessments, monitoring and evaluation, research design and analysis, etc.;</p><p>Excellent quantitative and qualitative research data analysis experience required, including experience with key informant interviews and quantitative tool design (KoBo);</p><p>Experience in complex sampling design considered an advantage, ability to interpret descriptive statistics essential</p><p>Good understanding of the aid system and the research community. Prior experience with humanitarian coordination forums preferred;</p><p>Prior experience with Sites and Shelter research, or related professional experience, is required;</p><p>Excellent verbal and written communication and drafting skills for effective reporting required;</p><p>Sound judgment and emotional intelligence in high-pressure or sensitive situations. Possesses strong interpersonal awareness and the ability to respond constructively to feedback and shifting priorities;</p><p>Proven knowledge of the Microsoft Office Suite, to include Word, Excel, and PowerPoint. Familiarity with R, SPSS and/or STATA or other statistical analysis software an asset</p><p>Ability to operate in a complex and challenging security environment.</p><p>Past experience in the region is desirable;</p><p>Fluency in English required, Arabic is an asset</p>

<p>Industry Distribution and Payment Support airlines, travel sellers, and industry stakeholders in the adoption and implementation of Modern Airline Retailing, Offers and Orders capabilities, and IATA payment solutions across Africa and the Middle East, driving industry readiness and successful transformation outcomes. Monitor the execution and progress of regional distribution transformation and payment initiatives across Africa and the Middle East, identifying implementation challenges and providing recommendations and corrective actions to support successful delivery. Track market developments, regulatory changes, industry trends, and competitive dynamics impacting distribution transformation and the payments landscape, identifying opportunities, risks, and actions to accelerate adoption and deliver business value. Develop and maintain regional performance metrics, adoption dashboards, and implementation reports to support data-driven decision-making and provide insights and recommendations to the Head of Industry Distribution and Transformation. Deliver regional workshops, webinars, roadshows, and awareness campaigns on Modern Airline Retailing, Offers and Orders, IATA Settlement Systems, and IATA Payment Initiatives to increase industry understanding, promote best practices, and facilitate the adoption of transformation programs. Regional Mobilization Lead and Execute regional mobilization activities to collect industry input , share updates with industry partners (Agents &amp; Airlines), and to support new business cases or enhance products development . Monitor the progress of regional campaigns and mobilization initiatives, coordinating with internal and external stakeholders to ensure timely completion of agreed actions, and provide regular status updates and recommendations to management. IATA Settlement Systems (ISS) and local Governance Support In collaboration with Country Managers, build and maintain strong relationships with airlines, travel agents, and freight forwarders to support the adoption and growth of IATA's financial and distribution services. Manage and influence local ISS governance bodies (APJC, CC, LFCAG, and other relevant forums) to drive effective decision-making, ensure the implementation of robust risk management frameworks, and maintain alignment with global governance standards while ensuring full legal and regulatory compliance. Monitor and forecast market developments, industry trends, and emerging risks, proactively identifying opportunities to enhance ISS performance, customer value, and market penetration. Drive customer excellence across assigned markets by proactively understanding stakeholder needs, managing escalations effectively, and strengthening customer satisfaction, loyalty, and confidence in IATA's services. Manage ISS expansion and other initiatives/ projects across assigned markets, collaborating with project teams and cross-functional stakeholders at local, regional, and headquarters levels throughout the project lifecycle, from business case development and stakeholder engagement to implementation and post-launch review. Teamwork and Expert Knowledge Build strong partnerships with internal stakeholders and senior management to support the achievement of regional objectives and global strategy, while providing guidance to Area Managers on Payment and Distribution initiatives to ensure alignment with organizational priorities. Contribute to a culture of inclusion, integrity, collaboration, innovation, and continuous improvement, fostering strong teamwork and a customer-centric mindset across the region. Collaborate effectively across functions in an agile and forward-looking manner, anticipating challenges, identifying opportunities, and proactively recommending solutions to support business success. Provide quantitative and qualitative market insights and analysis to support global Financial Services, Payments, and Distribution strategies, ensuring regional market needs and opportunities are reflected in strategic decision-making. Partner with regional and global Subject Matter Experts to strengthen organizational capabilities, promote knowledge sharing, and support the continuous development of regional expertise in Financial Services and Distribution.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree (Bachelor or Master) in Business, Economics, Aviation, Data/Analytics, or a related field;</li><li>Minimum 7 years experience in the aviation and/or travel industry, particularly in distribution and travel retail environment;</li><li>Strong Understanding of IATA Agency Programme, IATA Settlement Systems (ISS), Modern Airline Retailing, and IATA payment programs;</li><li>Demonstrated ability to influence senior industry stakeholders, lead executive-level presentations, and engage effectively with internal and external subject matter experts.</li><li>Excellent communication skills; ability to deal with a wide range of clients and professionally address any level of management- A strong track record of successful public speaking engagements;</li><li>Strong skills in workshop facilitation, stakeholder engagement, and operational planning</li><li>Excellent oral and written communications skills in English, Arabic and French</li><li>Travel Required: Y</li></ul>

<p><strong>Industry Distribution and Payment Support</strong></p><p>Support airlines, travel sellers, and industry stakeholders in the adoption and implementation of Modern Airline Retailing, Offers and Orders capabilities, and IATA payment solutions across Africa and the Middle East, driving industry readiness and successful transformation outcomes.</p><p>Monitor the execution and progress of regional distribution transformation and payment initiatives across Africa and the Middle East, identifying implementation challenges and providing recommendations and corrective actions to support successful delivery.</p><p>Track market developments, regulatory changes, industry trends, and competitive dynamics impacting distribution transformation and the payments landscape, identifying opportunities, risks, and actions to accelerate adoption and deliver business value.</p><p>Develop and maintain regional performance metrics, adoption dashboards, and implementation reports to support data-driven decision-making and provide insights and recommendations to the Head of Industry Distribution and Transformation.</p><p>Deliver regional workshops, webinars, roadshows, and awareness campaigns on Modern Airline Retailing, Offers and Orders, IATA Settlement Systems, and IATA Payment Initiatives to increase industry understanding, promote best practices, and facilitate the adoption of transformation programs.</p><p><strong>Regional Mobilization</strong></p><p>Lead and Execute regional mobilization activities to collect industry input , share updates with industry partners (Agents &amp; Airlines), and to support new business cases or enhance products development .</p><p>Monitor the progress of regional campaigns and mobilization initiatives, coordinating with internal and external stakeholders to ensure timely completion of agreed actions, and provide regular status updates and recommendations to management.</p><p><strong>IATA Settlement Systems (ISS) and local Governance Support</strong></p><p>In collaboration with Country Managers, build and maintain strong relationships with airlines, travel agents, and freight forwarders to support the adoption and growth of IATA's financial and distribution services.</p><p>Manage and influence local ISS governance bodies (APJC, CC, LFCAG, and other relevant forums) to drive effective decision-making, ensure the implementation of robust risk management frameworks, and maintain alignment with global governance standards while ensuring full legal and regulatory compliance.</p><p>Monitor and forecast market developments, industry trends, and emerging risks, proactively identifying opportunities to enhance ISS performance, customer value, and market penetration.</p><p>Drive customer excellence across assigned markets by proactively understanding stakeholder needs, managing escalations effectively, and strengthening customer satisfaction, loyalty, and confidence in IATA's services.</p><p>Manage ISS expansion and other initiatives/ projects across assigned markets, collaborating with project teams and cross-functional stakeholders at local, regional, and headquarters levels throughout the project lifecycle, from business case development and stakeholder engagement to implementation and post-launch review.</p><p><strong>Teamwork and Expert Knowledge</strong></p><p>Build strong partnerships with internal stakeholders and senior management to support the achievement of regional objectives and global strategy, while providing guidance to Area Managers on Payment and Distribution initiatives to ensure alignment with organizational priorities.</p><p>Contribute to a culture of inclusion, integrity, collaboration, innovation, and continuous improvement, fostering strong teamwork and a customer-centric mindset across the region.</p><p>Collaborate effectively across functions in an agile and forward-looking manner, anticipating challenges, identifying opportunities, and proactively recommending solutions to support business success.</p><p>Provide quantitative and qualitative market insights and analysis to support global Financial Services, Payments, and Distribution strategies, ensuring regional market needs and opportunities are reflected in strategic decision-making.</p><p>Partner with regional and global Subject Matter Experts to strengthen organizational capabilities, promote knowledge sharing, and support the continuous development of regional expertise in Financial Services and Distribution.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree (Bachelor or Master) in Business, Economics, Aviation, Data/Analytics, or a related field;</li><li>Minimum 7 years experience in the aviation and/or travel industry, particularly in distribution and travel retail environment;</li><li>Strong Understanding of IATA Agency Programme, IATA Settlement Systems (ISS), Modern Airline Retailing, and IATA payment programs;</li><li>Demonstrated ability to influence senior industry stakeholders, lead executive-level presentations, and engage effectively with internal and external subject matter experts.</li><li>Excellent communication skills; ability to deal with a wide range of clients and professionally address any level of management- A strong track record of successful public speaking engagements;</li><li>Strong skills in workshop facilitation, stakeholder engagement, and operational planning</li><li>Excellent oral and written communications skills in English, Arabic and French</li><li>Travel Required: Y</li></ul>

<p>We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what s next to power infinite possibilities for our customers, colleagues and society at large.</p><p>About the Role:</p><p>The Senior Software Engineer transforms high-level architecture into detailed technical solutions while building scalable, high-performing applications that enhance customer learning and engagement experiences. Operating across critical areas of the technology stack, this role is responsible for designing, developing, testing, and releasing software solutions that deliver business value and exceptional customer outcomes. Working independently with minimal guidance, the Senior Software Engineer takes ownership of services, systems, and technical responsibilities, applying a full-stack, full-lifecycle approach to software delivery. This role also provides technical leadership, mentors team members, and contributes to the continuous improvement of engineering practices and technologies.</p><p>How You Will Make an Impact</p><p>Application Design &amp; Development</p><ul><li>Design, develop, and release scalable applications and systems that improve customer learning and engagement experiences.</li><li>Translate high-level architectural concepts into detailed technical designs that are clearly understood and implemented by development teams.</li><li>Build robust, maintainable software solutions that support business objectives and customer needs.</li></ul><p>Technical Leadership</p><ul><li>Serve as a technical leader within the engineering team, providing guidance on design decisions, architecture, and development best practices.</li><li>Mentor and coach junior engineers, helping to elevate technical capabilities across the team.</li><li>Drive technical excellence through knowledge sharing, collaboration, and continuous improvement initiatives.</li></ul><p>System Ownership &amp; Delivery</p><ul><li>Take ownership of services and systems throughout the entire software development lifecycle.</li><li>Partner with cross-functional teams to design, build, deploy, monitor, and support solutions in production environments.</li><li>Evaluate, recommend, and implement technologies that improve scalability, reliability, and maintainability.</li></ul><p>Code Quality &amp; Engineering Excellence</p><ul><li>Establish and maintain code repository structures, branching strategies, and development standards.</li><li>Conduct thorough code reviews and champion clean, maintainable, and high-quality code.</li><li>Promote engineering best practices including test-driven development, automated testing, continuous integration, and continuous deployment.</li></ul><p>Cross-Functional Collaboration</p><ul><li>Collaborate closely with Product, Data Engineering, Data Science, Site Reliability Engineering (SRE), and other specialized teams.</li><li>Contribute effectively within multidisciplinary Agile teams to deliver business and customer value.</li><li>Communicate technical concepts clearly to both technical and non-technical stakeholders.</li></ul><p>Innovation &amp; Continuous Improvement</p><ul><li>Drive innovation by exploring and implementing new tools, technologies, and engineering approaches.</li><li>Lead technical initiatives that improve platform performance, scalability, and customer experience.</li><li>Contribute to strategic technology decisions that support long-term business objectives.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>What We Look For</h2><p>Required Qualifications</p><ul><li>Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.</li><li>6+ years of professional software development experience.</li><li>Proven experience serving as a technical lead or senior engineer within a software engineering team.</li><li>Strong proficiency in C#/.NET development.</li><li>Expert understanding of object-oriented design principles, software architecture, and system design.</li><li>Experience building and consuming web APIs and microservices-based architectures.</li><li>Experience working with cloud-based services and containerization technologies such as Docker.</li><li>Strong knowledge of relational and/or non-relational database technologies.</li><li>Experience with Agile software development methodologies and DevOps practices.</li><li>Hands-on experience with continuous integration and continuous deployment (CI/CD) pipelines.</li><li>Experience with automated testing and test-driven development (TDD).</li><li>Excellent written and verbal communication skills.</li><li>Demonstrated ability to work independently while collaborating effectively within cross-functional teams.</li></ul><p>Preferred Qualifications</p><ul><li>Experience working within multidisciplinary product and engineering organizations.</li><li>Knowledge of modern cloud-native application architectures.</li><li>Experience supporting large-scale, customer-facing applications.</li><li>Track record of successfully leading technical initiatives and driving engineering innovation.</li><li>Passion for mentoring and developing engineering talent</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Quality Technician&nbsp;</p><br><br><p>Manufacturing Quality Technician&nbsp;</p><br><br><br><p>Purpose:</p><br><br><p>Ensure&nbsp;timely&nbsp;support to&nbsp;manufacturing&nbsp;team during production.&nbsp;&nbsp;</p><br><br><p>Ensure standards are respected&nbsp;along manufacturing&nbsp;process.&nbsp;&nbsp;</p><br><br><p>Ensure that intermediate and finished product non-conformities are managed and related corrective &amp; preventive actions held.&nbsp;</p><br><br><br><p>Consistently apply OPEN+ systems and tools.&nbsp;&nbsp;</p><br><br><p>Ensure compliance&nbsp;to&nbsp;all PMI and legal standards, policies and guidelines related to Environment, Health, Safety, Sustainability to prevent personnel,&nbsp;asset&nbsp;or societal loss.&nbsp;&nbsp;</p><br><br><p>Act and promote an interdependent and transparent safety culture fostering the&nbsp;utilization&nbsp;of preventive/predictive approach in line with Open+/IOS&nbsp;</p><br><br><br><p>PRODUCTION SUPPORT&nbsp;</p><br><br><p>Support production teams by providing Quality guidance and support in case of issues. Share knowledge and&nbsp;expertise&nbsp; to&nbsp;stakeholders (Q Champions) on new processes, requirements,&nbsp;methods&nbsp;or guidelines.&nbsp;</p><br><br><p>Train the floor on Quality practices and&nbsp;procedures, and&nbsp;ensure the operational staff&nbsp;remains&nbsp;up to date with our Quality requirements. Provide first level support for DIM troubleshooting and relevant trials.&nbsp;&nbsp;</p><br><br><p>Support brand change activities related to Gate 4 and VSU projects.&nbsp;&nbsp;</p><br><br><p>for RRP products: Coordinate the availability and testing of samples according to the sampling plan and the control strategy.&nbsp;</p><br><br><br><br><br><p>NC MANAGEMENT&nbsp;&nbsp;</p><br><br><p>Support investigation&nbsp;in a timely manner&nbsp;of non-conformities and deviation,&nbsp;leveraging&nbsp;on OPEN+ problem solving tools. Support investigation and resolution&nbsp;of&nbsp; critical&nbsp;deviations, contribute to&nbsp;define&nbsp;disposal actions and when&nbsp;appropriate corrective&nbsp;actions.&nbsp;</p><br><br><p>Based on recommendation from stakeholders,&nbsp;participate&nbsp;to&nbsp;the decision of releasing or destroying the non-conforming products blocked due to quality issues and&nbsp;monitor&nbsp;the related costs. Support BUBD activities for Semis and Finished Goods.&nbsp;</p><br><br><br><p>DOCUMENTATION MANAGEMENT &amp; QMS SUPPORT&nbsp;</p><br><br><p>Provide support to the production team whenever needed&nbsp;</p><br><br><p>Participate to the creation and review of procedures, work&nbsp;instructions&nbsp;and other Quality Documents. Provide support and training according to the training management system.&nbsp;&nbsp;</p><br><br><p>for RRP products: Ensure availability of Batch Record before the production in&nbsp;a timely&nbsp;manner.&nbsp;</p><br><br><br><p>CONTINUOUS IMPROVEMENT&nbsp;</p><br><br><p>Propose and follow-up quality improvement ideas in production or other processes in Operations.&nbsp;&nbsp;</p><br><br><p>Analyze the information and&nbsp;participate&nbsp;in small projects with&nbsp;influence&nbsp;on product quality.&nbsp;</p><br><br><br><p>MATERIALS MANAGEMENT&nbsp;&nbsp;</p><br><br><p>Ensure support to manufacturing&nbsp;in order to&nbsp;improve DIMs performance and its impact on product quality, machines efficiency and production costs.&nbsp;</p><br><br><br><p>NON-CONFORMITIES MANAGEMENT &amp; CAPA&nbsp;</p><br><br><p>Support investigation&nbsp;in a timely manner&nbsp;of non-conformities and deviation,&nbsp;leveraging&nbsp;on OPEN+ problem solving tools.&nbsp;&nbsp;Support&nbsp; the&nbsp;decision making&nbsp;process to quarantine the non-conforming material/products and liaise with interested parties to reveal the root cause and take relevant preventive/corrective actions. Ensure proper follow up and reporting of open actions and&nbsp;maintain&nbsp;the related database up to date. Ensure the proper flow is in place to manage and keep under control the costs related to goods destroyed (LOGD)&nbsp;</p><br><br><br><p>Communicate all useful information for the flow of Quality processes to colleagues and to support teams&nbsp;in order to&nbsp;meet productivity and quality. Support the development of the Q Champions and Equipment Owners through Quality&nbsp;trainings. Support Q Pillar&nbsp;deployment&nbsp; (e.g.Training, HC, QBOS).&nbsp;&nbsp;</p><br><br><br><p>For&nbsp;RRP :&nbsp;perform critical review of executed production batch records and manage intermediate and finished product&nbsp;non conformities&nbsp;and related corrective and preventive actions held with relevant stakeholders and&nbsp;ultimately confirm&nbsp;to the final approver that the product can be released for commercial manufacturing.&nbsp;</p><br><br><p>For RRP: Perform&nbsp;timely&nbsp;calibration and maintenance of&nbsp;at line&nbsp;Quality instruments and ensure proper functionality.&nbsp;</p><br><br><br> </div>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our Shared Values</h4> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <h4>Role Overview</h4> <p>The successful candidate will be supporting and advising the direct client-facing teams within Consulting on engagement delivery excellence. This is a unique opportunity to engage in cross-border collaboration with Deloitte professionals across the Deloitte network, broadening your knowledge and building your competencies and skills.</p> <h4>Key Responsibilities</h4> <ul> <li>Assist in performing initial risk screenings of opportunities and proposals.</li> <li>Support identification of risks across key dimensions: <ul> <li>Commercial (pricing, margin, payment terms)</li> <li>Delivery (scope clarity, timelines, dependencies)</li> <li>Compliance (regulatory, contractual obligations)</li> <li>Operational (resourcing, governance readiness)</li> </ul> </li> <li>Maintain structured risk logs and trackers.</li> <li>Support preparation for governance meetings.</li> <li>Compile risk summaries, key issues, and supporting data for review meetings.</li> <li>Track action items, decisions, and approvals from governance meetings.</li> <li>Ensure documentation completeness and audit readiness.</li> <li>Review proposal documents to flag standard risk indicators.</li> <li>Ensure opportunity documentation aligns with internal policies and guidelines.</li> <li>Maintain version control and organized repository of risk-related documentation.</li> <li>Liaise with stakeholders (e.g., client-facing teams, Sales, Delivery, Finance, Legal, QRM).</li> <li>Support alignment between teams on risk-related matters.</li> <li>Follow up on risk mitigation actions and required inputs.</li> <li>Provide data-driven insights.</li> <li>Prepare structured reports and dashboards, e.g.: <ul> <li>Risk status of key opportunities</li> <li>Governance outcomes and trends</li> </ul> </li> <li>Develop a deep understanding of our Consulting service offerings.</li> <li>Work, including independently, within an environment where requirements change frequently; this role is also likely to change and expand with time.</li> <li>Maintain policies and procedures.</li> <li>Implement and maintain standard delivery excellence procedures and processes.</li> </ul> <h4>Leadership Capabilities</h4> <ul> <li>Build own understanding of our purpose and values; explore opportunities for impact.</li> <li>Demonstrate strong commitment to personal learning and development; act as a brand ambassador to help attract top talent.</li> <li>Understand expectations and demonstrate personal accountability for keeping performance on track.</li> <li>Actively focus on developing effective communication and relationship-building skills.</li> <li>Understand how daily work contributes to the priorities of the team and the business.</li> </ul> <h4>Qualifications</h4> <ul> <li>Undergraduate and/or postgraduate degree from a reputable university in Risk Management, Business Administration, International Business, or related disciplines.</li> <li>2-3 years of experience in a quality or risk management role.</li> <li>Excellent written and verbal communication skills.</li> <li>Ability to manage a demanding workload effectively and to be responsive.</li> <li>Experience of dealing with multiple senior stakeholders.</li> <li>Strong time management skills with ability to prioritise workload and work under pressure with a flexible approach.</li> <li>Excellent attention to detail with a commitment to finishing tasks to the highest standards.</li> <li>Ability to quickly assess risk areas and recommend ways of mitigating or managing them.</li> <li>Analytical skills – ability to use judgment, analyse facts, and draw logical conclusions.</li> <li>Excellent command of the English language, both verbal and written; Arabic is a plus.</li> <li>Good level of technical proficiency and computer literacy, particularly with spreadsheets (Word, Excel, PowerPoint).</li> </ul></p><p></p>

<div><span style="font-size: 11px;"><b>Main Activities and Responsibilities:</b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Develop and execute PPC and performance marketing strategies aligned with brand awareness, qualified-lead generation, account openings, customer acquisition, retention, and business-growth objectives</span></div><div><span style="font-size: 11px;">Plan, launch, manage, and optimize campaigns across Google Search, Google Display Network, Performance Max, Demand Gen, YouTube Ads, Meta Ads, LinkedIn Ads, remarketing, and other approved digital advertising platforms</span></div><div><span style="font-size: 11px;">Conduct keyword, search-term, audience, competitor, placement, and market analysis to identify acquisition opportunities and improve campaign performance</span></div><div><span style="font-size: 11px;">Manage complete campaign setups, including objectives, structures, ad groups, keywords, negative keywords, audiences, bids, budgets, locations, devices, placements, schedules, creative assets, lead forms, landing pages, conversion settings, tracking, UTMs, and required pre-launch approvals</span></div><div><span style="font-size: 11px;">Generate qualified leads through Meta Instant Forms, LinkedIn Lead Gen Forms, campaign landing pages, callback forms, account-opening journeys, and other approved lead-generation channels</span></div><div><span style="font-size: 11px;">Track and analyze the full acquisition funnel from impression and click through lead submission, qualification, account application, verification, first deposit, and funded-client status, where systems and data permit</span></div><div><span style="font-size: 11px;">Work other relevant departments to evaluate lead validity, contactability, qualification, conversion, and reasons for non-conversion, and analyze results by platform, campaign, market, audience, keyword, creative asset, product, device, landing page, and funnel stage</span></div><div><span style="font-size: 11px;">Develop and optimize remarketing strategies for website visitors, incomplete registrations, submitted leads, inactive prospects, and other approved audience segments</span></div><div><span style="font-size: 11px;">Monitor and optimize CPC, CPM, CTR, CPL, cost per qualified lead, CPA, CAC, conversion rates, lead quality, ROI, and ROAS by adjusting budgets, bids, keywords, audiences, locations, devices, placements, frequency, creative assets, forms, and landing pages</span></div><div><span style="font-size: 11px;">Reduce irrelevant traffic, invalid clicks, poor-quality placements, audience overlap, creative fatigue, and inefficient advertising spend; prepare corrective action plans for underperforming campaigns and scale successful campaigns while protecting lead quality and conversion performance</span></div><div><span style="font-size: 11px;">Manage advertising budgets, pacing, forecasts, and spending allocations to maximize results and prevent overspending, underspending, or inefficient investment</span></div><div><span style="font-size: 11px;">Conduct structured A/B testing across advertising copy, headlines, calls to action, creative assets, audiences, keywords, bidding strategies, placements, lead forms, landing pages, and registration journeys; document hypotheses, budgets, timelines, results, insights, and recommended actions</span></div><div><br></div><div><span style="font-size: 11px;"><b>Required Skills &amp; Experience:</b></span></div><div><span style="font-size: 11px;">Bachelor’s degree in Marketing, Digital Marketing or any related discipline</span></div><div><span style="font-size: 11px;">A postgraduate qualification in Marketing, Business, Data, or Digital Strategy is an advantage</span></div><div><span style="font-size: 11px;">5+ years of hands-on experience in performance marketing, PPC, paid advertising</span></div><div><span style="font-size: 11px;">Professional proficiency in written and spoken Arabic and English</span></div><div><span style="font-size: 11px;">Proven hands-on experience planning, setting up, managing, and optimizing Google Ads, Google Display Network, Meta Ads, LinkedIn Ads, and YouTube Ads campaigns</span></div><div><span style="font-size: 11px;">Proven experience managing significant advertising budgets and optimizing CPC, CPL, cost per qualified lead, CPA, CAC, ROI, and ROAS</span></div><div><span style="font-size: 11px;">Experience measuring and optimizing the full acquisition funnel from lead generation through qualification, account opening, and customer acquisition</span></div><div><span style="font-size: 11px;">Experience conducting structured A/B testing and conversion-rate optimization</span></div><div><span style="font-size: 11px;">Experience preparing performance dashboards, forecasts, and reports for management</span></div><div><span style="font-size: 11px;">Experience working with CRM systems, Sales teams, Data teams, Web Development teams, and other relevant stakeholders</span></div><div><span style="font-size: 11px;">Experience in brokerage, trading, fintech, banking, insurance, financial services, or another regulated sector is strongly preferred</span></div><div><span style="font-size: 11px;">Advanced knowledge of PPC and performance marketing principles</span></div><div><span style="font-size: 11px;">Advanced hands-on knowledge of Google Search Ads, Google Display Network, Performance Max, Demand Gen, YouTube Ads, remarketing, and conversion-focused campaign structures</span></div><div><span style="font-size: 11px;">Advanced practical knowledge of Meta Ads Manager, LinkedIn Campaign Manager, YouTube Ads, TikTok Ads, and other relevant digital advertising platforms</span></div><div><span style="font-size: 11px;">Strong knowledge of Google Analytics 4, Google Tag Manager, Google Search Console, and Google Ads conversion tracking</span></div><div><span style="font-size: 11px;">Strong knowledge of Meta Pixel, Meta Conversions API, LinkedIn Insight Tag, CRM integrations, and offline conversion tracking</span></div><div><span style="font-size: 11px;">Strong understanding of CPC, CPM, CTR, CPL, cost per qualified lead, CPA, CAC, ROI, ROAS, conversion rates, attribution, assisted conversions, view-through conversions, and lead quality</span></div><div><span style="font-size: 11px;">Strong understanding of keyword research, match types, search-term analysis, negative keywords, Quality Score, audience targeting, placement management, frequency control, and creative-fatigue management</span></div><div><span style="font-size: 11px;">Experience with CRM systems, lead-status mapping, offline conversion data, campaign dashboards, and&nbsp;</span></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>• Monitor integration services, APIs, queues, scheduled interfaces and middleware components.<br> • Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance.<br> • Coordinate incident resolution with application, database, network, security and external integration teams.<br> • Support approved configuration changes, certificates, endpoint updates, deployments and release validation.<br> • Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records.<br> • Support secure API and integration practices, logging, traceability and access controls.<br> • Identify changes that require development or new integration scope and route them through formal approval.<br> • Provide evidence and technical input for root-cause analysis and service reporting.<br> • Minimum 5 years of enterprise integration and middleware support experience.<br> • Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring.<br> • Experience with MuleSoft, Boomi or an equivalent integration/middleware platform.<br> • Practical troubleshooting experience across distributed application environments.<br> • Ability to maintain accurate technical specifications and interface documentation.<br></span> </div>

<p>Monitor integration services, APIs, queues, scheduled interfaces and middleware components. Investigate failed transactions, authentication errors, timeouts, data-mapping issues and interface performance. Coordinate incident resolution with application, database, network, security and external integration teams. Support approved configuration changes, certificates, endpoint updates, deployments and release validation. Maintain interface catalogues, dependency maps, specifications, support runbooks and known-error records. Support secure API and integration practices, logging, traceability and access controls. Identify changes that require development or new integration scope and route them through formal approval. Provide evidence and technical input for root-cause analysis and service reporting.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 5 years of enterprise integration and middleware support experience. Strong knowledge of REST/SOAP APIs, JSON/XML, authentication, certificates and integration monitoring. Experience with MuleSoft, Boomi or an equivalent integration/middleware platform. Practical troubleshooting experience across distributed application environments. Ability to maintain accurate technical specifications and interface documentation.</p>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <p><strong>Organizational / Operational</strong><br> Follow accounting policies and procedures to ensure consistent and controlled work.<br> Perform assigned tasks under supervision and escalate complex issues when needed.</p> <p><strong>Accounts Payable</strong><br> Verify supplier documentation and prepare reconciliations.<br> Manage payments, prepayments, insurance claims, and overdue accounts.<br> Support month-end closing, reporting, and ERP processes.</p> <p><strong>Employee Expenses & Travel</strong><br> Process travel and expense reports, corporate card transactions, and advances.<br> Update employee accounts and coordinate with payroll and HR.</p> <p><strong>Sales & Collections</strong><br> Reconcile cash and credit card collections.<br> Review invoices, credit notes, and deposits.<br> Ensure timely bank reconciliations and provide support for audits.</p> <p><strong>Accounts Receivable</strong><br> Raise and reconcile invoices, credit notes, and debit notes.<br> Follow up on collections and prepare monthly aging and reports.</p> <p><strong>Intercompany Transactions</strong><br> Handle intercompany invoices, reconciliations, and payments.<br> Support intercompany reporting and audits.</p> <p><strong>Treasury & Financial Records</strong><br> Process payments, maintain cash position, and assist with bank reconciliations.<br> Maintain accurate accounting records and prepare reports as needed.</p> <h4>What you’ll need to succeed</h4> <ul> <li>Bachelors degree in accounting or business administration</li> <li>Ability to interpret and analyze financial statements</li> <li>Good command of English language</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are growing!<br> We are currently looking to hire a Freelance Graphic Designer to work with us remotely .<br> Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide.<br> The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.<br> We are passionate about delivering impact.<br> Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.<br> What We’re Looking For We’re looking for a Freelance Graphic Designer to help shape the visual identity of CXG Learn, our mobile-first learning platform for luxury and premium brands.<br> CXG Learn is evolving from standalone modules into a scalable ecosystem of premium, engaging, “Insta-story” style learning paths — and we need a designer who can create content that feels as elevated as the brands we serve.<br> This is hands-on design work built directly inside our learning-authoring platform, not just file delivery.<br> The ideal candidate has a strong visual eye, a premium sensibility, and a genuine appetite to learn new tools and experiment as we build.<br> A note on tools: Much of this role happens inside Autrice, our learning-authoring platform, and similar tools — not the usual design software.<br> They’re simple but different, so a willingness to learn and iterate is essential, and you should expect an initial trial-and-error phase as we establish the best ways of working together.<br> We value designers who are comfortable with that.<br> Key Responsibilities Module &amp; Template Design Design and refine learning-module templates directly in our authoring platform — typography, colour, layout, visual hierarchy, and navigation consistency.<br> Ensure every screen is mobile-first and optimized for portrait consumption.<br> Path Identities Develop distinct-but-coherent visual identities for learning paths such as Luxury, Clienteling, Emotional Selling, and Management.<br> Move from single-module thinking to full-path creative systems that remain part of the CXG Learn ecosystem.<br> Visual &amp; Icon Libraries Build reusable visual libraries — neutral boutique backgrounds and category-specific backgrounds (cosmetics, ready-to-wear, jewellery, watches).<br> Create icon sets tied to the client experience and retail performance.<br> Module Revamps &amp; Guidelines Revamp existing modules to be more premium, mobile-first, and scalable.<br> Apply and help maintain the CXG Learn creative guidelines across all content.<br> Collaboration Work closely with the marketing and learning teams, iterating quickly through feedback.<br> What You Bring Core Skills Strong graphic and visual design skills with a premium, luxury-coded sensibility.<br> Mastery of Adobe Creative Suite (Photoshop, Illustrator, InDesign).<br> Expertise in typography, layout, visual hierarchy, and mobile-first design.<br> Ability to create and maintain templates, icon sets, and reusable visual systems.<br> Comfort designing in portrait/mobile formats.<br> French-speaking skills would be an added advantage.<br> Experience 5+ years of professional graphic design experience, ideally for premium or luxury brands.<br> A portfolio demonstrating design systems, digital content, or learning/e-learning work.<br> Experience learning and working within new digital tools or platforms (a key requirement — see note above).<br> Familiarity with Figma, Canva, motion, or icon design is a plus.<br> Behavioural Attributes Willing to learn new authoring tools and comfortable with an initial trial-and-error phase.<br> Proactive, adaptable, and self-managing in a remote, deadline-driven environment.<br> Collaborative, with strong communication and a keen eye for detail.<br> A passion for continuous learning and emerging design trends.<br> Why Join CXG?<br> Work on high-impact learning experiences for globally recognized luxury brands.<br> Help shape a premium learning platform from the ground up.<br> Collaborate with a dynamic, multicultural team that values innovation and creativity.<br> A flexible, ongoing freelance engagement with room to grow.<br> If you’re a designer who loves elevated visuals and enjoys learning new tools, we’d love to see your work.<br></span> </div>

<p>Support the execution of the Bank s innovation strategy by leading the development, implementation, and delivery of innovation initiatives that enhance digital banking services, improve customer experience, and drive operational efficiency. The role is responsible for managing the innovation pipeline, coordinating cross-functional initiatives, conducting market and customer research, and fostering a culture of innovation across the Bank.</p><p><strong>Key Responsibilities</strong></p><p><strong>Leadership &amp; People Management</strong></p><ul><li>Define the Unit s objectives and KPIs in alignment with the Department s strategy.</li><li>Lead, coach, develop, and evaluate Innovation Unit employees to ensure high performance and continuous professional development.</li><li>Monitor attendance, approve leave, allocate resources, and ensure the effective delivery of the Unit s responsibilities.</li><li>Promote collaboration, creativity, accountability, and continuous improvement within the team.</li></ul><p><strong>Innovation Delivery</strong></p><ul><li>Manage the end-to-end execution of innovation initiatives from ideation through implementation and post-launch evaluation.</li><li>Coordinate the development of innovative digital products, services, and customer journeys across the Bank s electronic channels.</li><li>Support the implementation of digital transformation initiatives by identifying opportunities to simplify banking processes and improve customer experience.</li><li>Monitor innovation initiatives to ensure delivery within agreed scope, timelines, quality standards, and budget.</li></ul><p><strong>Market Research &amp; Innovation Development</strong></p><ul><li>Conduct market research, competitor benchmarking, customer analysis, and technology assessments to identify innovation opportunities.</li><li>Monitor global trends in digital banking, fintech, artificial intelligence, open banking, automation, and emerging technologies.</li><li>Prepare business cases, feasibility studies, and recommendations for new innovation initiatives.</li><li>Evaluate customer feedback and business requirements to recommend enhancements to digital products and services.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Coordinate with Retail Banking, Digital Banking, IT, Operations, Risk, Compliance, Marketing, and other business units to successfully deliver innovation initiatives.</li><li>Facilitate workshops and working sessions to identify, evaluate, and prioritize innovation opportunities.</li><li>Support the implementation of customer-centric solutions that improve service quality and operational efficiency.</li></ul><p><strong>Partnership Management</strong></p><ul><li>Coordinate with fintech companies, technology providers, and external partners during the implementation of innovation initiatives.</li><li>Support the evaluation of new technologies and partnership opportunities to enhance the Bank s innovation capabilities.</li><li>Monitor vendor performance and ensure successful delivery of agreed innovation outcomes.</li></ul><p><strong>Innovation Governance &amp; Reporting</strong></p><ul><li>Maintain the innovation pipeline and monitor the progress of innovation initiatives.</li><li>Prepare periodic management reports, dashboards, and presentations highlighting project status, KPIs, risks, achievements, and business impact.</li><li>Ensure innovation initiatives comply with internal policies, regulatory requirements, information security standards, and governance frameworks.</li><li>Identify project risks and recommend mitigation plans.</li></ul><p><strong>Innovation Culture</strong></p><ul><li>Support employee innovation programs, ideation campaigns, and innovation awareness initiatives across the Bank.</li><li>Promote knowledge sharing and innovation best practices across business units.</li><li>Encourage continuous learning and adoption of emerging technologies.</li></ul><p><strong>Business Continuity</strong></p><ul><li>Serve as a Primary or Alternate member of the Bank s Business Continuity Plan (BCP) and officially established emergency response teams, carrying out assigned responsibilities to minimize business disruption during crises.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.</li><li>Professional certifications in Innovation Management, Digital Transformation, Agile, Product Management, Design Thinking, or Project Management are considered an advantage.</li><li>Minimum of 8 years of relevant experience in Digital Banking, Innovation, Electronic Banking, Product Management, Digital Transformation, or related fields.</li><li>Experience managing cross-functional projects and delivering digital initiatives within the banking sector.</li><li><strong>Skills &amp; Competencies</strong></li><li>Innovation and Design Thinking</li><li>Digital Banking Knowledge</li><li>Product and Service Development</li><li>Project and Portfolio Coordination</li><li>Business Analysis and Problem Solving</li><li>Market Research and Competitive Analysis</li><li>Customer Experience (CX) Awareness</li><li>Stakeholder Management</li><li>Vendor and Partnership Coordination</li><li>Strong Communication and Presentation Skills</li><li>Planning and Organizational Skills</li><li>Analytical and Decision-Making Skills</li><li>Knowledge of Banking Products, Services, and Regulatory Requirements</li><li>Proficiency in Microsoft Office and the Bank s operating systems</li><li>Ability to work effectively under pressure and manage multiple priorities</li></ul>

<p><h4>Accountabilities & key roles:</h4> <p>Develop user interfaces using React.js and modern JavaScript.<br> Build reusable components and front-end libraries.<br> Collaborate with UX/UI designers to translate designs into functional interfaces.<br> Optimize applications for maximum speed and scalability.<br> Integrate front-end components with backend APIs.<br> Write unit and integration tests for front-end code.<br> Troubleshoot and resolve UI performance issues.<br> Maintain documentation for developed components.</p> <h4>Key performance indicators:</h4> <ul> <li>UI performance and load time</li> <li>Delivery of front-end features within deadlines</li> <li>Code quality and maintainability</li> <li>Reduction in UI defects</li> <li>User experience satisfaction</li> <li>Reusability of components</li> </ul> <h4>Job requirements:</h4> <ul> <li>Bachelor’s degree in Computer Science or related field.</li> <li>3–5 years of experience in front-end development.</li> <li>Strong experience with React.js and JavaScript (ES6+).</li> <li>Experience with HTML5, CSS3, and responsive design.</li> <li>Familiarity with state management tools (Redux, Context API).</li> <li>Experience integrating REST APIs.</li> <li>Knowledge of testing frameworks such as Jest or React Testing Library.</li> <li>Experience with Git and Agile development environments.</li> </ul></p><p></p>

<p><h4>Accountabilities & key roles:</h4> <p>Develop user interfaces using React.js and modern JavaScript.<br> Build reusable components and front-end libraries.<br> Collaborate with UX/UI designers to translate designs into functional interfaces.<br> Optimize applications for maximum speed and scalability.<br> Integrate front-end components with backend APIs.<br> Write unit and integration tests for front-end code.<br> Troubleshoot and resolve UI performance issues.<br> Maintain documentation for developed components.</p> <h4>Key performance indicators:</h4> <ul> <li>UI performance and load time</li> <li>Delivery of front-end features within deadlines</li> <li>Code quality and maintainability</li> <li>Reduction in UI defects</li> <li>User experience satisfaction</li> <li>Reusability of components</li> </ul> <h4>Job requirements:</h4> <ul> <li>Bachelor’s degree in Computer Science or related field.</li> <li>3–5 years of experience in front-end development.</li> <li>Strong experience with React.js and JavaScript (ES6+).</li> <li>Experience with HTML5, CSS3, and responsive design.</li> <li>Familiarity with state management tools (Redux, Context API).</li> <li>Experience integrating REST APIs.</li> <li>Knowledge of testing frameworks such as Jest or React Testing Library.</li> <li>Experience with Git and Agile development environments.</li> </ul></p><p></p>

<p>At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.</p><p>As the Associate Customer Support, you will be primary point of contact for customers and has the responsibility to ensure that incidents are resolved, and change requests handled within the agreed SLA. You will be accountable for all incidents from opening to closing and must work with and chase all involved resolver groups to comply with SLAs.</p><p><b>What you will do</b></p><ul><li>Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs.</li><li>To ensure the correct functioning and maintenance of all internal and external systems and products serviced by Service Operations</li><li>When required act as the customer SPOC and co-ordinate the scheduling of intervention with Customer's internal resolver groups and the Customer Support ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.</li><li>Ensure shortest possible restoration times by initiating the timely escalations to specialized Resolver groups inside and outside SITA according to the customer contracts and SLAs and monitoring requirements.</li><li>To proactively detect events related to Service Operations services conduct diagnostics, and provide service request ownership to ensure resolution of customer faults.</li><li>Reporting and escalating all observed incidents to proper SITA operational escalation points</li><li>When/where required, perform assigned tasks on 24 x 7 shifts basis</li><li>Provide professional support and assistance to SITA customers to understand their issues and open incidents for resolution by the SITA support organization with all the relevant and required information.</li><li>Attempt resolution of incidents at level 1 whenever possible and diagnose possible incident cause for referring incidents to the right resolver group.</li><li>Monitor incident resolution progress and chase up resolver groups for updates and resolution as per the defined product or customer SLA.</li><li>Work closely with all resolver groups including third party vendors to ensure timely resolution of all incidents</li><li>Key role in influencing customer satisfaction by the way he/she interacts with the customers especially when dealing with them on the phone.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in computer science, Computer Engineering, or relevant IT disciplines</li><li>0-1 years of experience in technical support, customer support or any related fields in IT industry. Preferably in a network service support environment.</li><li>Good knowledge and understanding of Network and Connectivity</li><li>Customer-specific services and solutions (for dedicated support)</li><li>Exposure to ITIL and network components and principles</li><li>Candidates who are CCNA certified will have an added advantage</li><li>Good knowledge in Microsoft products (Windows 11, MS Teams, office 365)</li><li>Excellent customer communication skills, both verbal and written in English</li></ul><p><b>Nice-to-Have:</b></p><ul><li>- Basic knowledge and understanding of Network protocols.</li><li>- Basic technical skills in networking, including LAN/WAN, routing, switching, wireless, and VPN technologies.</li><li>- Product and Service knowledge in one or several of the following areas at beginner level:<ul><li>Desktop services</li><li>Network Services</li><li>Customer-specific services and solutions (for dedicated support)</li></ul></li><li>- Exposure to ITIL and IT and network components and principles</li><li>- Experience working with IT network equipment (CISCO, Huawei, Juniper etc)</li><li>- Demonstrated maturity in handling complex customer issues and irritated customers</li><li>- Excellent customer communication skills, both verbal and written in English.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the Role <br> <p><span>Join the </span><b><span>Human Resources &amp; Administration</span></b><span>department under our </span><b><span>Grow Inclusive Internship</span></b><span> Program for </span><b><span>Persons with Disabilities</span></b><span>, a</span><b><span> paid 1–3 month</span></b><span> internship opportunity and gain impactful practical experience in a professional work environment.</span></p><br><p><span>This program is designed to support students and graduates on their learning journey by enhancing both technical and soft skills, while providing meaningful hands-on experience that contributes to career development.</span></p><br><p><strong><span>Team Key Activities:</span></strong></p><br><ul><li><p><span>Supporting the Inclusion, Diversity &amp; Equity (IDE) initiatives, programs, and events.</span></p><br></li><li><p><span>&nbsp;Coordinating IDE projects and collaborating with relevant stakeholders to ensure smooth implementation.</span></p><br></li><li><p><span>Supporting internal communication activities related to IDE campaigns and initiatives.</span></p><br></li><li><p><span>Maintaining documentation, records, and tracking the outcomes of ongoing IDE programs.</span></p><br></li><li><p><span>Contributing ideas and recommendations to enhance diversity, inclusion, equity, and employee experience initiatives.</span></p><br></li></ul> <br> <br><br> What We Need From You <br> <p><span>We are looking for a </span><b><span>graduate or Final year student</span></b><span> holding a bachelor's degree in </span><b><span>Marketing, Business Administration, Human resources, psychology or any related field</span></b></p><br> <br> <br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Develop and execute the annual marketing strategy and budget aligned with sales and business objectives.<br>Oversee brand positioning, product marketing, and go-to-market plans for manufactured products.<br>Manage market research, competitor analysis, and customer insights to inform product and pricing decisions.<br>Lead digital marketing, trade shows/exhibitions, catalogues, and B2B client communication materials.<br>Coordinate with Sales, Product Development, and Operations to align marketing activities with production capacity and new product launches.<br>Manage relationships with external agencies, printers, and media/advertising partners.<br>Monitor and report on marketing KPIs (lead generation, brand awareness, campaign ROI) to senior management.<br>Supervise and mentor the marketing team (Digital Marketing Specialist, Content Creator, SEO Specialist, Graphic Designer), coordinating their work into unified campaigns.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Marketing, Business Administration, or related field; Master's degree a plus.<br>6+ years of marketing experience, with at least 2-3 years in a managerial role, ideally in industrial or B2B manufacturing.<br>Required Skills Creative Thinking Leadership Skills Communication Developing Marketing Strategies Commercial Planning Budget Monitoring</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><ul><li>Serve as the primary point of contact for freight customers, ensuring excellent customer service and timely communication.</li><li>Coordinate with Operations, Customs Clearance, Shipping Lines, Airlines, and overseas agents to ensure smooth shipment execution.</li><li>Monitor import and export shipments, provide status updates, and resolve customer inquiries and issues.</li><li>Prepare and verify freight documentation, ensuring accuracy and compliance with company and regulatory requirements.</li><li>Coordinate billing, invoicing, and shipment documentation with the Finance and Operations teams.</li><li>Maintain accurate shipment records and update the company's operating system.</li><li>Support customer retention by building strong relationships and identifying opportunities for additional business.</li><li>Ensure compliance with company policies, SOPs, and service quality standards.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements</strong></p><ul><li>Bachelor's degree in Business Administration, Logistics, Supply Chain, or a related field.</li><li>2 4 years of customer service experience in freight forwarding or logistics.</li><li>Knowledge of Air, Sea, and Land Freight operations and shipping documentation.</li><li>Strong communication, organizational, and problem-solving skills.</li><li>Proficiency in Microsoft Office and freight management systems.</li><li>Fluent in English and Arabic.</li></ul><p></p></section>