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<p><h4>Description</h4>
<p><strong>About Open</strong><br>
Open.cx is the AI-native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.</p>
<p>We are backed by Y Combinator, Pioneer Fund, and X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.</p>
<p>We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.</p>
<h4>Your role</h4>
<p>Open.cx is on a 3–5× ARR year, scaling from a handful of enterprise logos to category-contender status. We need a financial architect to build the foundation for that growth and stay with us all the way through the next decade of scale.</p>
<p>Today, finance at Open lives in the founders' heads, a few spreadsheets, and an outsourced accounting partner. Your first mission is to turn that into a structured, compounding system—a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week and that Series A investors will be proud to sign off on.</p>
<h4>What you'll do</h4>
<p><strong>Year 1+</strong></p>
<p><strong>First 100 days</strong></p>
<ul>
<li>Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.</li>
<li>Stand up the weekly metrics email and the monthly board pack version 1.</li>
<li>Clean up the chart of accounts; compress the close to 5 business days.</li>
<li>Build the version 1 forecast model that survives contact with reality. Run it weekly.</li>
<li>Choose the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).</li>
<li>Diagnose unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.</li>
</ul>
<p><strong>Months 4–9</strong></p>
<ul>
<li>Quarterback the Series A: model, narrative, data room, diligence, term-sheet review.</li>
<li>Stand up multi-entity consolidation cleanly (EU/US subsidiaries).</li>
<li>Build the pricing and deal-desk function—enterprise contract reviews, custom terms, ASC 606 compliance.</li>
<li>Establish board cadence and investor reporting that the next round's leads will trust.</li>
</ul>
<p><strong>Months 10–18</strong></p>
<ul>
<li>Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.</li>
<li>Stand up audit-readiness in advance of Series B.</li>
<li>Partner with the CEO on geographic expansion, M&A signals, and pricing 2.0.</li>
</ul>
<p><strong>Year 2+</strong></p>
<ul>
<li>Series B prep and close. Finance team scales to 7–12. Audit, tax, treasury, FX programme.</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>Player-coach mindset: you are not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You know you will grow out of this work but not for 12 months, and you are clear-eyed about that.</li>
<li>First-principles thinker: you see chaos (disconnected systems, copy-pasted spreadsheets, inconsistent ARR definitions) and your brain draws the clean version.</li>
<li>Commercially minded: you are as comfortable in a pricing conversation as in a close. You can read a usage-based contract and tell the AE what to push back on.</li>
<li>AI-native: you have already wired AI into your finance workflow (Claude, MCP servers, Pigment, Mosaic, custom automations). You can show us a workflow you built that compressed a finance task by 5–10×. We are an AI company; our finance leader uses AI like our engineers do, as the default, not the exception.</li>
<li>Outcomes-driven: you want to move real numbers: runway extended, gross margin lifted, fundraise closed at a better valuation.</li>
<li>Sits at any table: you can translate seamlessly between our CEO, an enterprise CFO, a Sequoia partner, and an SDR.</li>
</ul>
<h4>Bonus points</h4>
<ul>
<li>Experience at a SaaS company, ideally in infrastructure, AI, or CX.</li>
<li>Multi-entity, multi-currency operating experience (especially MENA + EU + US).</li>
<li>Lived through one IPO, acquisition, or unicorn round as part of the finance team.</li>
<li>Network into top-tier Series A/B investors who would back our next round.</li>
<li>Experience with usage-based or hybrid pricing models in B2B SaaS.</li>
<li>You contribute publicly on AI-in-finance (posts, talks, GitHub, Substack) even casually.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction; we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory; early team members grow into leadership as we scale globally.</li>
<li>Real ownership; your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team; no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation; top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
<p><h4>Description</h4>
<p><strong>About Open</strong><br>
Open.cx is the AI-native customer support platform built for enterprises that cannot afford slow, expensive, or mediocre support. We automate over 80% of interactions for companies like MoneyGram, Mollie, TicketSwap, and More.com handling voice, email, and web at massive scale with AI that thinks fast and feels human.</p>
<p>We are backed by Y Combinator, Pioneer Fund, and X by Unifonic. We recently raised $7M+ and are accelerating from a startup into a global scale-up. Our customers replace entire stacks of legacy tools, cut support costs by up to 12×, and deliver dramatically better experiences to their own customers.</p>
<p>We are a small, high-output team that ships fast, works directly with customers, and genuinely cares about the product we are building.</p>
<h4>Your role</h4>
<p>Open.cx is on a 3–5× ARR year, scaling from a handful of enterprise logos to category-contender status. We need a financial architect to build the foundation for that growth and stay with us all the way through the next decade of scale.</p>
<p>Today, finance at Open lives in the founders' heads, a few spreadsheets, and an outsourced accounting partner. Your first mission is to turn that into a structured, compounding system—a single source of truth on revenue, cash, burn, runway, unit economics, and pipeline that the leadership team trusts and acts on every week and that Series A investors will be proud to sign off on.</p>
<h4>What you'll do</h4>
<p><strong>Year 1+</strong></p>
<p><strong>First 100 days</strong></p>
<ul>
<li>Listen tour: founders, every GTM leader, every customer-facing team. Map how money actually moves today.</li>
<li>Stand up the weekly metrics email and the monthly board pack version 1.</li>
<li>Clean up the chart of accounts; compress the close to 5 business days.</li>
<li>Build the version 1 forecast model that survives contact with reality. Run it weekly.</li>
<li>Choose the finance stack (NetSuite or QBO + Stripe/Maxio + Brex/Ramp/Pleo + Pigment/Cube/Mosaic).</li>
<li>Diagnose unit economics: AI cost per resolved ticket, gross margin by segment, CAC payback by channel.</li>
</ul>
<p><strong>Months 4–9</strong></p>
<ul>
<li>Quarterback the Series A: model, narrative, data room, diligence, term-sheet review.</li>
<li>Stand up multi-entity consolidation cleanly (EU/US subsidiaries).</li>
<li>Build the pricing and deal-desk function—enterprise contract reviews, custom terms, ASC 606 compliance.</li>
<li>Establish board cadence and investor reporting that the next round's leads will trust.</li>
</ul>
<p><strong>Months 10–18</strong></p>
<ul>
<li>Hit the targeted ARR WIG. Be the finance leader at the table for every enterprise close.</li>
<li>Stand up audit-readiness in advance of Series B.</li>
<li>Partner with the CEO on geographic expansion, M&A signals, and pricing 2.0.</li>
</ul>
<p><strong>Year 2+</strong></p>
<ul>
<li>Series B prep and close. Finance team scales to 7–12. Audit, tax, treasury, FX programme.</li>
</ul>
<h4>Requirements</h4>
<h4>What we're looking for</h4>
<ul>
<li>Player-coach mindset: you are not above the spreadsheet. You can build the model on a Saturday and present it to a Sequoia partner on Monday. You know you will grow out of this work but not for 12 months, and you are clear-eyed about that.</li>
<li>First-principles thinker: you see chaos (disconnected systems, copy-pasted spreadsheets, inconsistent ARR definitions) and your brain draws the clean version.</li>
<li>Commercially minded: you are as comfortable in a pricing conversation as in a close. You can read a usage-based contract and tell the AE what to push back on.</li>
<li>AI-native: you have already wired AI into your finance workflow (Claude, MCP servers, Pigment, Mosaic, custom automations). You can show us a workflow you built that compressed a finance task by 5–10×. We are an AI company; our finance leader uses AI like our engineers do, as the default, not the exception.</li>
<li>Outcomes-driven: you want to move real numbers: runway extended, gross margin lifted, fundraise closed at a better valuation.</li>
<li>Sits at any table: you can translate seamlessly between our CEO, an enterprise CFO, a Sequoia partner, and an SDR.</li>
</ul>
<h4>Bonus points</h4>
<ul>
<li>Experience at a SaaS company, ideally in infrastructure, AI, or CX.</li>
<li>Multi-entity, multi-currency operating experience (especially MENA + EU + US).</li>
<li>Lived through one IPO, acquisition, or unicorn round as part of the finance team.</li>
<li>Network into top-tier Series A/B investors who would back our next round.</li>
<li>Experience with usage-based or hybrid pricing models in B2B SaaS.</li>
<li>You contribute publicly on AI-in-finance (posts, talks, GitHub, Substack) even casually.</li>
</ul>
<h4>Benefits</h4>
<h4>What we offer</h4>
<ul>
<li>YC-backed with real traction; we are in-market, growing, and trusted by enterprise names you know.</li>
<li>Outsized career trajectory; early team members grow into leadership as we scale globally.</li>
<li>Real ownership; your work will be seen, felt, and talked about company-wide.</li>
<li>High-trust team; no politics, no bureaucracy; we move fast and support each other.</li>
<li>Competitive compensation; top-of-market salary plus equity and full benefits.</li>
</ul></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Purpose The Go-to-Market Specialist – Services is responsible for driving new business growth by identifying, engaging, and converting new logos and new partners into clients across Arabic.<br>AI Group's Enterprise Services portfolio, spanning Tarjama LSP, Content Lab, and Ureed.<br> The role is a hunter-focused business development position, responsible for proactively prospecting assigned target accounts, understanding their business and language-service requirements, identifying opportunities, developing tailored approaches, and driving opportunities through to successful closure.<br> The position requires a highly driven and resilient individual who thrives in a target-oriented environment, can operate effectively under pressure and ambiguity, and is motivated by winning new business.<br> The role will also leverage strategic partnerships and internal stakeholders where appropriate to accelerate market access and deal closure.<br> The role covers the UAE market and spans three service lines sold consultatively and in combination rather than as siloed, single-product pitches: LSP (Editorial Translation, Media Translation- subtitling, dubbing, video editing, Staffing, Data Services), Ureed Secondments (Tech and Linguist placements), and Content Lab (Events, Talent Sourcing, Social Media Management, Strategy, Tech, Design/Branding, and Content).<br> Duties & Responsibilities New Logo Acquisition Own the acquisition of new logos within assigned markets, segments, and accounts.<br> Develop and execute account-specific approaches to penetrate target organizations and establish new commercial relationships.<br> Build and maintain a healthy pipeline of qualified prospects and opportunities.<br> Consistently work toward and achieve assigned business development and revenue targets.<br> Identify decision-makers, influencers, buying centers, and potential entry points within target organizations.<br> Apply structured, disciplined opportunity qualification (e.<br>g., MEDDPICC or equivalent), qualifying in and disqualifying out target accounts and opportunities with equal rigor.<br> Account Research & Go-to-Market Planning Take full ownership of assigned target accounts and conduct comprehensive A-Z account research.<br> Develop a strong understanding of each target account, including: Business model and strategic priorities Products and services Geographic footprint Target customers Growth plans Existing language and localization requirements Current or potential LSP providers Procurement and decision-making structures Key stakeholders and decision-makers Potential business pain points and opportunities Translate assigned accounts into actionable accounts penetration and go-to-market strategies.<br> Identify where the company's LSP, Ureed Secondments, and Content Lab portfolio can create measurable value for each target account.<br> Build and maintain account plans and stakeholder maps for a defined target account list.<br> Prospecting & Business Development Conduct proactive outbound prospecting through multiple channels, including physical meetings, calls, email, LinkedIn, networking, events, referrals, and industry connections.<br> Generate new meetings and business opportunities through structured and persistent prospecting.<br> Qualify opportunities based on business need, commercial potential, buying authority, timing, and fit.<br> Maintain consistent prospecting activity and pipeline generation.<br> Generate and co-develop pipeline together with Marketing through account-based marketing (ABM) efforts.<br> Generate and manage pipeline in partnership with the company's channel and partner ecosystem.<br> Consultative Selling & Deal Closure Understand client requirements and position relevant LSP, Ureed Secondments, or Content Lab services accordingly.<br> Develop compelling commercial propositions, proposals, and presentations in collaboration with relevant internal teams.<br> Lead commercial discussions, negotiations, and deal progression.<br> Own opportunities from initial prospecting through qualification, proposal, negotiation, and closure.<br> Close deals directly or indirectly through strategic partnerships and channel relationships.<br> Leverage partnerships to access new markets, accounts, and opportunities.<br> Identify opportunities to expand the scope of an initial engagement into broader LSP service offerings.<br> Respond to and win structured bids/RFPs, particularly government-driven, while building deliberate repeat-cadence pipeline rather than relying on one-off project wins.<br> Define and articulate quantified ROI/business cases for prospective clients.<br> CRM, Pipeline & Reporting Maintain accurate and up-to-date records of prospects, activities, opportunities, and deal stages in the CRM.<br> Provide regular visibility on pipeline value, forecast, conversion rates, activities, and expected closures.<br> Ensure disciplined follow-up and progression of opportunities.<br> Analyze pipeline performance and continuously improve prospecting and conversion approaches.<br> Support win-back efforts on lapsed or lost accounts as a distinct, tracked motion.<br> Cross-Functional Collaboration Work closely with the Production, Marketing and other relevant functions to ensure commercial commitments are realistic and deliverable.<br> Coordinate internally to develop customized solutions and proposals for prospects.<br> Ensure a smooth transition from closed opportunity to implementation and account ownership.<br> Networking and Industry Engagement: Attend industry conferences and events in the industry to promote the organization and network with potential clients and partners.<br> Lead prospecting at industry exhibitions and events, including job fairs relevant to staffing and secondments, using a pre-built target list.<br> Develop and maintain client relationships, expectations & satisfaction.<br> Conduct regular in-person meetings with clients and stakeholders in the local market to strengthen relationships.<br> Education, Experience & Qualifications A bachelor’s degree in business management or any related field is preferable.<br> 4–7 years of proven experience in business development, new business sales, or hunting roles.<br> Background in multi-product/portfolio selling (e.<br>g., agency, staffing, LSP, or professional services environments) is a strong advantage; a consulting background is a plus.<br> A good understanding of Language and Translation services and the challenges faced within the specific market sectors.<br> Previous experience working within an agency environment is highly preferred, particularly within language services, localization, media, creative, marketing, content, or related B2B services.<br> Demonstrated track record of acquiring new clients and closing B2B deals.<br> Experience managing a defined target-account list and developing account penetration strategies.<br> Excellent prospecting, networking, negotiation, and closing skills.<br> Comfortable with mixed-cycle selling - short-cycle, longer-cycle, and bid-driven — within the same book of business.<br> Demonstrated, verifiable experience building pipeline from zero, rather than managing or inheriting an existing book.<br> Strong commercial acumen and ability to identify revenue opportunities.<br> Excellent account research and business intelligence skills.<br> Ability to understand client needs and translate them into relevant LSP solutions.<br> Strong communication, presentation, and influencing skills.<br> Ability to work under pressure and meet tight deadlines.<br> Highly target-driven and comfortable working with ambitious sales targets.<br> Resilient, persistent, and able to handle rejection and setbacks.<br> Excellent level of proficiency with MS Office Project, Excel, Visio, PowerPoint, and SharePoint.<br> Excellent command of both spoken and written English.<br> Willingness to travel approximately 25–50% to UAE, typically involving one to two business trips per month, depending on business requirements.<br> Behavioral Competencies Adaptability Problem Solving Initiative Team Oriented Ability to work under pressure Technical Competencies Business Acumen (DDU)/Deals Management Negotiation Customer Relationship Management Proposal Writing Presentation Skills CRM & Sales Tools Bid/RFP Management ROI & Business Case Development</span> </div>
<p><h4>About Us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.</p>
<p>Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of Service Overview</h4>
<p>Our Middle East Assurance practice includes over 2,300 people based in 12 countries across the region and is part of PwC’s global network that is operating worldwide. PwC Middle East’s Assurance practice combines the right mix of human-led and tech powered solutions to provide our clients with quality audits and other risk services that create confidence and impact in our region and across society.</p>
<h4>Business Unit Overview</h4>
<p>Middle East Assurance Center of Excellence is PwC ME’s assurance alternative delivery setup. Since launching in 2013, the delivery center has been providing a broad range of services to the Assurance business enabling growth and value creation by driving new ways of working to deliver quality and operational efficiency.</p>
<p>Our center of excellence was established to help the business meet unique resource and service delivery needs, become more competitive in the market and to enhance our value proposition to our clients and our people.</p>
<h4>How You’ll Contribute</h4>
<p>As an External Audit Remote Team Member Senior Associate at our Assurance alternative delivery center, you will provide virtual client engagement assistance for our key clients across the region, gaining wide exposure to the GCC market and contributing in delivering the best service to our clients.</p>
<p>You’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Your responsibilities include but are not limited to:</p>
<ul>
<li>Using your analytical skills to analyse the client's financial statements and ensure they adhere to financial regulations.</li>
<li>Examining financial and accounting records, other documents, and tangible items such as inventory, or plant and equipment.</li>
<li>Asking a range of questions – from formal written questions to informal oral questions – to a range of individuals at our client organizations.</li>
<li>Testing the client organization's internal controls and processes.</li>
<li>Building trust and credibility with the clients by understanding their expectations and delivering high quality services.</li>
<li>Taking accountability for researching and understanding key facts on the client's industry information before the engagement begins.</li>
<li>Communicating with the Manager and/or Partner in a timely manner with respect to engagement progress – risks, issues, variances from plan in terms of time, budget, etc.</li>
<li>Taking full ownership of external file completion.</li>
<li>Analyzing engagement economics of self and field staff and explaining variances from the budgets.</li>
<li>Reviewing the work of the associate levels and providing them on-the-job training, coaching and timely constructive feedback to help them grow in their career.</li>
<li>Ensuring you are adhering to compliance with the risk, quality and independence matters.</li>
<li>Having an understanding in business development activities to help identify and research opportunities on new/existing clients along with building and maintaining strong relationships with clients.</li>
<li>Engaging and dealing effectively with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li>
<li>Taking part in the digital initiatives and upskilling areas which aligns most with your team’s business needs.</li>
<li>Perform other procedures as necessary to support issuance of the assurance deliverables.</li>
</ul>
<h4>What You’ll Bring</h4>
<p>You are ambitious and you utilize opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:</p>
<ul>
<li>A bachelor's degree in accounting, finance or any other related academic major.</li>
<li>Completed or pursuing a professional qualification, such as ACCA, CA, ACA, CPA (preferably).</li>
<li>Progressive experience at the Senior Associate level working with a range of external audit clients in a Big 4 professional services firm.</li>
<li>Experience in auditing diverse range of industries.</li>
<li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li>
<li>Bilingual proficiency in Arabic and English (oral and written) is a plus.</li>
<li>Business development and client relationship building skills.</li>
<li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li>
<li>Excellent project management skills.</li>
<li>Experience in applying the international standards on auditing (ISAs) on the external audit of financial services with excellent IFRS knowledge relevant to the FS practice (such as IFRS 9, 17) and financial services regulations.</li>
<li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li>
<li>Commitment to valuing differences and working alongside diverse people and perspectives.</li>
<li>Thorough technical skills and experience regarding applicable accounting reporting and auditing standards, with demonstrated exceptional performance.</li>
<li>Experience in the design of engagement procedures based on risk and materiality.</li>
<li>Previous experience in coaching and leading engagement teams.</li>
<li>Strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.</li>
</ul>
<h4>How You’ll Make a Difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why You’ll Love Working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p>The HR Manager will support the day-to-day delivery of HR services for MELA, including recruitment, onboarding, personnel files, timesheets, leave administration, consultant invoicing, performance management, and compliance with HR policies. The HR Manager will work closely with project staff, Finance and Operations, and the MSI Home Office and will report to the Senior Finance and Operations Manager. This is a full-time, Amman-based role with a period of performance from September 2026 September 2027.</p><h4>Essential Job Functions:</h4><p>The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:</p><ul><li>Coordinate the recruitment and onboarding of project employees and consultants, including reference checks, salary verification, and completion of required forms.</li><li>Maintain complete and up-to-date electronic personnel and consultant files in Egnyte.</li><li>Ensure timesheets are accurately completed, approved, and submitted on time.</li><li>Process staff leave requests and maintain an accurate and current leave tracker.</li><li>Monitor employee and consultant agreement periods and coordinate required modifications or extensions with the MSI Home Office.</li><li>Prepare and verify HR information required by Finance for monthly payroll, income tax, social security, medical insurance, and other benefits.</li><li>Coordinate with employer-of-record service providers regarding contracts, payroll, benefits, leave, and other routine HR matters.</li><li>Review short-term consultant invoices and supporting documentation before submission to Finance for payment.</li><li>Coordinate probationary, mid-year, and annual performance appraisals and maintain the related records.</li><li>Support the consistent application of project HR policies and applicable labor laws.</li><li>Assist expatriate staff with visas, work permits, residency, relocation, and settlement in Jordan.</li><li>Respond to routine employee questions and refer sensitive or complex HR matters to the Senior Finance and Operations (SFO) Manager or Home Office.</li><li>Promote a respectful, inclusive, and collaborative work environment.</li><li>Perform other related HR and administrative duties as assigned by the SFO.</li></ul><p>The expected work week is from Sunday to Thursday, 40 hours per week. This position is required to be in the office Sunday Thursday. This arrangement is subject to review and may change at the company s discretion.</p><p>Life at Tetra Tech: The perks of working at Tetra Tech include:</p><ul><li>Comprehensive and market-competitive benefits.</li><li>Merit-based financial rewards.</li><li>Flexibility and company-wide commitment to work/life balance.</li><li>Collaborative team atmosphere that values the contributions of all employees.</li><li>Learning and development opportunities for ongoing professional growth.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Required Qualifications:</h4><ul><li>Bachelor 's degree in human resources, business administration, or a related field.</li><li>At least five years of relevant HR experience, preferably with an international organization or donor-funded project.</li><li>Knowledge of Jordanian labor law and standard HR practices.</li><li>Experience with recruitment, personnel administration, payroll inputs, leave, and performance management.</li><li>Strong organizational, communication, and interpersonal skills.</li><li>Ability to maintain confidentiality and manage sensitive personnel information.</li><li>Proficiency in Microsoft Office and electronic document-management systems.</li><li>Professional proficiency in Arabic and English.</li></ul><h4>Physical Requirements:</h4><p>Prolonged periods sitting or standing at a desk and using a computer.</p><h4>Work Environment / Environmental Factors:</h4><p>This position has no work or environmental factors outside of a standard office environment.</p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.<br>OR<br>• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.<br>CORE WORK ACTIVITIES<br>Administering Employee Training Programs<br>• Promotes and informs employees about all training programs.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Helps employees identify specific behaviors that will contribute to service excellence.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.<br>• Meets with training cadre on a regular basis to support training efforts.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Evaluating Training Programs Effectiveness<br>• Monitors enrollment and attendance at training classes.<br>• Meets regularly with participants to assess progress and address concerns.<br>• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Measures transfer of learning from training courses to the operation.<br>• Ensures adult learning principles are incorporated into training programs.<br>Developing Training Program Plans and Budgets<br>• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.<br>• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.<br>• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.<br>• Aligns current training and development programs to effectively impact key business indicators.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Develops specific training to improve service performance.<br>• Drives brand values and philosophy in all training and development activities.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing Training Budgets<br>• Participates in the development of the Training budget as required.<br>• Manages budget in alignment with Human Resources and property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>• Utilizes P-card if appropriate to control and monitor departmental expenditures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.</li>
<li>OR</li>
<li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Administering employee training programs</strong></p>
<ul>
<li>Promotes and informs employees about all training programs.</li>
<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li>
<li>Helps employees identify specific behaviors that will contribute to service excellence.</li>
<li>Ensures employees receive on-going training to understand guest expectations.</li>
<li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li>
<li>Meets with training cadre on a regular basis to support training efforts.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
</ul>
<p><strong>Evaluating training programs effectiveness</strong></p>
<ul>
<li>Monitors enrollment and attendance at training classes.</li>
<li>Meets regularly with participants to assess progress and address concerns.</li>
<li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Measures transfer of learning from training courses to the operation.</li>
<li>Ensures adult learning principles are incorporated into training programs.</li>
</ul>
<p><strong>Developing training program plans and budgets</strong></p>
<ul>
<li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li>
<li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li>
<li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li>
<li>Aligns current training and development programs to effectively impact key business indicators.</li>
<li>Establishes guidelines so employees understand expectations and parameters.</li>
<li>Develops specific training to improve service performance.</li>
<li>Drives brand values and philosophy in all training and development activities.</li>
<li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li>
</ul>
<p><strong>Managing training budgets</strong></p>
<ul>
<li>Participates in the development of the training budget as required.</li>
<li>Manages budget in alignment with Human Resources and property financial goals.</li>
<li>Manages department controllable expenses to achieve or exceed budgeted goals.</li>
<li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.<br>OR<br>• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.<br>CORE WORK ACTIVITIES<br>Administering Employee Training Programs<br>• Promotes and informs employees about all training programs.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Helps employees identify specific behaviors that will contribute to service excellence.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.<br>• Meets with training cadre on a regular basis to support training efforts.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Evaluating Training Programs Effectiveness<br>• Monitors enrollment and attendance at training classes.<br>• Meets regularly with participants to assess progress and address concerns.<br>• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Measures transfer of learning from training courses to the operation.<br>• Ensures adult learning principles are incorporated into training programs.<br>Developing Training Program Plans and Budgets<br>• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.<br>• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.<br>• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.<br>• Aligns current training and development programs to effectively impact key business indicators.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Develops specific training to improve service performance.<br>• Drives brand values and philosophy in all training and development activities.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing Training Budgets<br>• Participates in the development of the Training budget as required.<br>• Manages budget in alignment with Human Resources and property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>• Utilizes P-card if appropriate to control and monitor departmental expenditures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Job summary</h4>
<p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in human resources, hotel and restaurant management, hospitality, business administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR</li>
<li>4-year bachelor's degree in human resources, hotel and restaurant management, hospitality, business administration, or related major; certified trainer; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Administering employee training programs</strong></p>
<ul>
<li>Promotes and informs employees about all training programs.</li>
<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li>
<li>Helps employees identify specific behaviors that will contribute to service excellence.</li>
<li>Ensures employees receive on-going training to understand guest expectations.</li>
<li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li>
<li>Meets with training cadre on a regular basis to support training efforts.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
</ul>
<p><strong>Evaluating training programs effectiveness</strong></p>
<ul>
<li>Monitors enrollment and attendance at training classes.</li>
<li>Meets regularly with participants to assess progress and address concerns.</li>
<li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Measures transfer of learning from training courses to the operation.</li>
<li>Ensures adult learning principles are incorporated into training programs.</li>
</ul>
<p><strong>Developing training program plans and budgets</strong></p>
<ul>
<li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li>
<li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li>
<li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li>
<li>Aligns current training and development programs to effectively impact key business indicators.</li>
<li>Establishes guidelines so employees understand expectations and parameters.</li>
<li>Develops specific training to improve service performance.</li>
<li>Drives brand values and philosophy in all training and development activities.</li>
<li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li>
</ul>
<p><strong>Managing training budgets</strong></p>
<ul>
<li>Participates in the development of the training budget as required.</li>
<li>Manages budget in alignment with human resources and property financial goals.</li>
<li>Manages department controllable expenses to achieve or exceed budgeted goals.</li>
<li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<p><h4>Job summary</h4>
<p>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.</p>
<h4>Candidate profile</h4>
<p><strong>Education and experience</strong></p>
<ul>
<li>2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR</li>
<li>4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.</li>
</ul>
<h4>Core work activities</h4>
<p><strong>Administering employee training programs</strong></p>
<ul>
<li>Promotes and informs employees about all training programs.</li>
<li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li>
<li>Helps employees identify specific behaviors that will contribute to service excellence.</li>
<li>Ensures employees receive on-going training to understand guest expectations.</li>
<li>Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.</li>
<li>Meets with training cadre on a regular basis to support training efforts.</li>
<li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li>
</ul>
<p><strong>Evaluating training programs effectiveness</strong></p>
<ul>
<li>Monitors enrollment and attendance at training classes.</li>
<li>Meets regularly with participants to assess progress and address concerns.</li>
<li>Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.</li>
<li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li>
<li>Measures transfer of learning from training courses to the operation.</li>
<li>Ensures adult learning principles are incorporated into training programs.</li>
</ul>
<p><strong>Developing training program plans and budgets</strong></p>
<ul>
<li>Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.</li>
<li>Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.</li>
<li>Makes any necessary adjustments to training methodology and/or re-trains as appropriate.</li>
<li>Aligns current training and development programs to effectively impact key business indicators.</li>
<li>Establishes guidelines so employees understand expectations and parameters.</li>
<li>Develops specific training to improve service performance.</li>
<li>Drives brand values and philosophy in all training and development activities.</li>
<li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li>
</ul>
<p><strong>Managing training budgets</strong></p>
<ul>
<li>Participates in the development of the training budget as required.</li>
<li>Manages budget in alignment with human resources and property financial goals.</li>
<li>Manages department controllable expenses to achieve or exceed budgeted goals.</li>
<li>Utilizes P-card if appropriate to control and monitor departmental expenditures.</li>
</ul>
<p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p>
<p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.</p>
<p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p>
<p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p>
<p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>JOB SUMMARY<br>Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.<br>CANDIDATE PROFILE <br>Education and Experience<br>• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.<br>OR<br>• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.<br>CORE WORK ACTIVITIES<br>Administering Employee Training Programs<br>• Promotes and informs employees about all training programs.<br>• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.<br>• Helps employees identify specific behaviors that will contribute to service excellence.<br>• Ensures employees receive on-going training to understand guest expectations.<br>• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.<br>• Meets with training cadre on a regular basis to support training efforts.<br>• Observes service behaviors of employees and provides feedback to individuals and/or managers.<br>Evaluating Training Programs Effectiveness<br>• Monitors enrollment and attendance at training classes.<br>• Meets regularly with participants to assess progress and address concerns.<br>• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.<br>• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.<br>• Measures transfer of learning from training courses to the operation.<br>• Ensures adult learning principles are incorporated into training programs.<br>Developing Training Program Plans and Budgets<br>• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.<br>• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.<br>• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.<br>• Aligns current training and development programs to effectively impact key business indicators.<br>• Establishes guidelines so employees understand expectations and parameters.<br>• Develops specific training to improve service performance.<br>• Drives brand values and philosophy in all training and development activities.<br>• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.<br>Managing Training Budgets<br>• Participates in the development of the Training budget as required.<br>• Manages budget in alignment with Human Resources and property financial goals.<br>• Manages department controllable expenses to achieve or exceed budgeted goals.<br>• Utilizes P-card if appropriate to control and monitor departmental expenditures.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. <br>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.<br>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.<br>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p>The position is located in the Office of the Special Envoy of the Secretary General for Yemen (OSESGY). The incumbent will be based in Amman, Jordan and will report to the Chief of Unit, Procurement. Responsibilities Within the limits of delegated authority, the Contracts Management Officer will be responsible for performing the following duties: Plans and manages all contractual aspects of a procurement project; Establishes and maintain work programme and schedules for on-going contracts and newly planned ones. Maintains effective relations with contractors and service providers. Supports the development and implementation of operational plans, standard operating procedures (SOPs), initiatives and projects relating to contract compliance and performance management; Supports the procurement process including providing input to statement of works/requirements (including articulation of performance standards and Key Performance Indicators), assist in the development of technical evaluation criteria and guidance during contract drafting. Develops a quality assurance plan to provide a systematic method to evaluate services and products. Participates in the development of contract risk assessments and risk management plans, including mitigating measures; Develops contract compliance checklists and implementation plans. Participates in the assessment of contractor performance, including advice and action to address instances of poor performance and/or non-compliance with contractual obligations. Oversees the adherence to contractual agreements for material, equipment and production costs, performance requirements and delivery schedules by periodic and ad hoc checks. Recommends amendments and extensions of the contracts and advise affected parties on contractual rights and obligations. Initiates contract close outs including identifying, documenting and disseminating best practices and lessons learned and securing the final contractor performance assessment. ensure the enforcement of UN contracts in consultation with the Supply Section, Contract Administration Unit at UNHQs, as appropriate, and liaising with other Departments on handling of claims and disputes, demanding specific performance, claiming against warranties, and other contractual remedies; Supports the Procurement Unit in resolving within the terms and conditions of the contract of conflicts/performance issues arising in cases of poor performance or non-compliance with contractual obligation by either party to the contract; Drafts relevant audit responses relevant to contract management in the mission or review any other audit responses that may have aspects purporting to the mission contract management; Maintains electronic and hardcopy files and records to ensure proper accountability; Implements work program; Performs other related duties as required.</p><p><strong>Desired Candidate Profile</strong></p><p>Competencies Professionalism: Shows pride in work and in achievements; Demonstrates professional competence and mastery of subject matter; Is conscientious and efficient in meeting commitments, observing deadlines and achieving results; Is motivated by professional rather than personal concerns; Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Client orientation: Considers all those to whom services are provided to be clients and seeks to see things from clients point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Education High School diploma or equivalent is required. A first-level university degree in combination with 5 (five) years of qualifying experience may be accepted. Job - Specific Qualification Technical training or vocational certificate in Procurement and/or Contracts Management is desirable. Certificate of completion of CIPS Procurement at level 4 is required. (Certificate of completion to be attached). Work Experience At least ten (10) years of progressively responsible experience in contract/quality administration is required. Experience with regards to supply and management is required. Experience providing services to or in a field operation of the United Nations Common System or a comparable international organization is desirable. A minimum of (10) ten years of progressively responsible experience in supply chain, contract management, and/or procurement of global service contracts or related field, with demonstrated expertise in drawdown, liquidation, closure activities is required. Working experience in ERP system such as SAP (UMOJA) is required. Experience in data analytics is desirable. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult)</p>
<p><h4>About Us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br>
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of Service Overview</h4>
<p>Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.</p>
<h4>Business Unit Overview</h4>
<p>Risk & Quality at PwC Middle East safeguards our reputation and ensures we deliver with integrity and excellence. This team embeds robust risk management and compliance frameworks, drives quality assurance, and leverages data-driven insights to anticipate challenges and maintain the highest professional standards. By enabling resilience and trust, Risk & Quality plays a pivotal role in shaping strategies that power sustainable growth across the firm.</p>
<h4>How you’ll contribute</h4>
<p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC's global minimum KYC requirements across the Middle East region, using the best skilled people and market-leading technology to safeguard our firm and clients. We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p>
<p>As a KYC Analyst, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li>Perform client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence.</li>
<li>Play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.</li>
<li>Achieve high quality and productivity and perform stretch roles suited to your career pathway.</li>
<li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li>
<li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li>
<li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk & quality teams.</li>
<li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li>
<li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li>
<li>Work collaboratively to drive ideas/solutions with peers, team leaders and managers which will improve client and PwC's efficiency process.</li>
<li>Be able to implement and adapt to new or changing processes quickly.</li>
</ul>
<h4>What you’ll bring</h4>
<p>Applicants should have some or all of these skills and experience:</p>
<ul>
<li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li>
<li>Strong knowledge of various company structures.</li>
<li>Responsibility towards others (training, performance, workload/productivity, development).</li>
<li>A high level of attention to detail and experience with following strict processes and requirements.</li>
<li>Experience with quality and/or control testing or audits.</li>
<li>Experience within the financial services sector.</li>
<li>One year of experience in KYC, AML, or compliance roles is preferred.</li>
<li>Bachelor's degree or equivalent in relevant fields such as Risk Management, Finance, Business Administration, or Industrial Engineering.</li>
</ul>
<h4>How you’ll make a difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of the PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why you’ll love working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>About Us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.<br>
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of Service Overview</h4>
<p>Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.</p>
<h4>Business Unit Overview</h4>
<p>Risk & Quality at PwC Middle East safeguards our reputation and ensures we deliver with integrity and excellence. This team embeds robust risk management and compliance frameworks, drives quality assurance, and leverages data-driven insights to anticipate challenges and maintain the highest professional standards. By enabling resilience and trust, Risk & Quality plays a pivotal role in shaping strategies that power sustainable growth across the firm.</p>
<h4>How you’ll contribute</h4>
<p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC's global minimum KYC requirements across the Middle East region, using the best skilled people and market-leading technology to safeguard our firm and clients. We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p>
<p>As a KYC Analyst, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li>Perform client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence.</li>
<li>Play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.</li>
<li>Achieve high quality and productivity and perform stretch roles suited to your career pathway.</li>
<li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li>
<li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li>
<li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk & quality teams.</li>
<li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li>
<li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li>
<li>Work collaboratively to drive ideas/solutions with peers, team leaders and managers which will improve client and PwC's efficiency process.</li>
<li>Be able to implement and adapt to new or changing processes quickly.</li>
</ul>
<h4>What you’ll bring</h4>
<p>Applicants should have some or all of these skills and experience:</p>
<ul>
<li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li>
<li>Strong knowledge of various company structures.</li>
<li>Responsibility towards others (training, performance, workload/productivity, development).</li>
<li>A high level of attention to detail and experience with following strict processes and requirements.</li>
<li>Experience with quality and/or control testing or audits.</li>
<li>Experience within the financial services sector.</li>
<li>One year of experience in KYC, AML, or compliance roles is preferred.</li>
<li>Bachelor's degree or equivalent in relevant fields such as Risk Management, Finance, Business Administration, or Industrial Engineering.</li>
</ul>
<h4>How you’ll make a difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of the PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why you’ll love working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>About Us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.</p>
<p>Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of Service Overview</h4>
<p>Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across human capital, finance, technology, clients & markets, marketing & communications, risk & quality, partner development, office management, and managed services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.</p>
<h4>Business Unit Overview</h4>
<p>Risk & Quality at PwC Middle East safeguards our reputation and ensures we deliver with integrity and excellence. This team embeds robust risk management and compliance frameworks, drives quality assurance, and leverages data-driven insights to anticipate challenges and maintain the highest professional standards. By enabling resilience and trust, Risk & Quality plays a pivotal role in shaping strategies that power sustainable growth across the firm.</p>
<h4>How You’ll Contribute</h4>
<p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC's global minimum KYC requirements across the Middle East region, using the best skilled people and market leading technology to safeguard our firm and clients. We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p>
<p>As a KYC Analyst, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li>Perform client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence.</li>
<li>Play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.</li>
<li>Achieve high quality and productivity and perform stretch roles suited to your career pathway.</li>
<li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li>
<li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li>
<li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk & quality teams.</li>
<li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li>
<li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li>
<li>Work collaboratively to drive ideas and solutions with peers, team leaders and managers which will improve client and PwC's efficiency process.</li>
<li>Be able to implement and adapt to new or changing processes quickly.</li>
</ul>
<h4>What You’ll Bring</h4>
<p>Applicants should have some or all of these skills and experience:</p>
<ul>
<li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li>
<li>Strong knowledge of various company structures.</li>
<li>Responsibility towards others (training, performance, workload/productivity, development).</li>
<li>A high level of attention to detail and experience with following strict processes and requirements.</li>
<li>Experience with quality and/or control testing or audits.</li>
<li>Experience within the financial services sector.</li>
<li>One year of experience in KYC, AML, or compliance roles is preferred.</li>
<li>Bachelor's degree or equivalent in relevant fields such as risk management, finance, business administration, or industrial engineering.</li>
</ul>
<h4>How You’ll Make a Difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why You’ll Love Working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job—you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>About Us</h4>
<p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.</p>
<p>Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p>
<p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p>
<h4>Line of Service Overview</h4>
<p>Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across human capital, finance, technology, clients & markets, marketing & communications, risk & quality, partner development, office management, and managed services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.</p>
<h4>Business Unit Overview</h4>
<p>Risk & Quality at PwC Middle East safeguards our reputation and ensures we deliver with integrity and excellence. This team embeds robust risk management and compliance frameworks, drives quality assurance, and leverages data-driven insights to anticipate challenges and maintain the highest professional standards. By enabling resilience and trust, Risk & Quality plays a pivotal role in shaping strategies that power sustainable growth across the firm.</p>
<h4>How You’ll Contribute</h4>
<p>The Jordan KYC Centre of Excellence has been established to achieve compliance with PwC's global minimum KYC requirements across the Middle East region, using the best skilled people and market leading technology to safeguard our firm and clients. We are looking for highly motivated individuals who are keen to build a career in client onboarding and compliance area.</p>
<p>As a KYC Analyst, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p>
<ul>
<li>Perform client Know Your Client (KYC) reviews, ensuring that they meet the quality and productivity standards expected of them based on the requirements of the Centre of Excellence.</li>
<li>Play a crucial role in delivering our engagements on time and to the quality standards expected by the firm and regulators.</li>
<li>Achieve high quality and productivity and perform stretch roles suited to your career pathway.</li>
<li>Proactively manage your own work allocation and meet daily, monthly productivity and quality targets by seeking clear guidance, instruction or coaching to help fulfil your role.</li>
<li>Update metrics trackers accurately and in a timely manner including client and relevant workflow systems.</li>
<li>Proactively build relationships with all team members within PwC including engagement with client teams as well as other risk & quality teams.</li>
<li>Carry out pre-engagement compliance tasks associated with client and project onboarding.</li>
<li>Communicate effectively and professionally verbally and in writing with a range of key stakeholders.</li>
<li>Work collaboratively to drive ideas and solutions with peers, team leaders and managers which will improve client and PwC's efficiency process.</li>
<li>Be able to implement and adapt to new or changing processes quickly.</li>
</ul>
<h4>What You’ll Bring</h4>
<p>Applicants should have some or all of these skills and experience:</p>
<ul>
<li>Knowledge of regulatory developments driving the industry and key issues affecting regulated firms.</li>
<li>Strong knowledge of various company structures.</li>
<li>Responsibility towards others (training, performance, workload/productivity, development).</li>
<li>A high level of attention to detail and experience with following strict processes and requirements.</li>
<li>Experience with quality and/or control testing or audits.</li>
<li>Experience within the financial services sector.</li>
<li>One year of experience in KYC, AML, or compliance roles is preferred.</li>
<li>Bachelor's degree or equivalent in relevant fields such as risk management, finance, business administration, or industrial engineering.</li>
</ul>
<h4>How You’ll Make a Difference</h4>
<p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p>
<h4>Why You’ll Love Working at PwC</h4>
<p>At PwC Middle East, you’ll find more than just a job—you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>
<p><h4>Job description</h4>
<p>Employee will be part of the deployment pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules.</p>
<p>Member will perform and inspect organizational and intermediate level maintenance and modifications on RPA systems and support equipment, as required. This position requires an individual that can apply comprehensive technical knowledge to solve complex problems by interpreting Air Force technical orders, manufacturers’ manuals/instructions or similar documents through the usage of test equipment/instruments to affect repairs.</p>
<p>Member will inspect, service, repair, and overhaul aircraft, aircraft engines, and other critical components to ensure airworthiness. Repair, replace, and rebuild aircraft structures, landing gear, power plants/trains, fuel systems, and functional components using hand tools, power tools, welding equipment, rivet guns, and drills.</p>
<p>Inspect and repair power plant malfunctions, including cracked components, oil leaks, etc.; diagnose malfunctions, isolate causes, and correct breaks; test engine operations, use test equipment to locate source of malfunction(s). Replace/repair damaged components and remove engine/major components from aircraft, using hoist or other lifting devices; disassemble and inspect parts for wear, warping, or other defects; repair/replace defective engine components and reassemble and install engine in aircraft; adjust, repair, or replace instruments, ADP flight controls, electrical/electronics, fuel/oil systems, and associated aircraft accessories.</p>
<p>Perform aircraft services to include engine flushing/cleaning, parts lubrication, and required maintenance checks. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Recommend revisions to maintenance procedures to improve efficiency and ensure quality workmanship.</p>
<p>USAF equivalent position is Aircraft Mechanic Journeyman.</p>
<h4>Essential responsibilities:</h4>
<ul>
<li>Performs all daily launch/recovery duties in support of operational requirements.</li>
<li>Applies logic and good judgment, understands basic technical order diagrams and procedures, and uses test equipment for analysis of airframes, engines, flight controls, pneumatic/hydraulic, fuel, electrical/electronic systems, and problems.</li>
<li>Supports aircraft utilization and maintenance activity schedules. Maintains accurate parts inventory during all maintenance activities. Performs maintenance and repair tasks and ensures their successful completion.</li>
<li>Services, repairs, and overhauls aircraft equipment, engines, and sub-systems to ensure serviceability. Repairs, replaces, and rebuilds aircraft structures, landing gear, power plants, fuel systems (including tanks and fuel/metering control systems), and functional components using hand tools, power tools, welding equipment, rivet gun, drills, and other tools.</li>
<li>Inspects and repairs power plant (engine) malfunctions, including cracked components, oil leaks, etc. Diagnoses malfunctions, isolates causes, and corrects breaks. Tests engine operations, using testing equipment to locate source(s) of malfunction. Replaces and repairs damaged components, uses hand tools, gauges, and test equipment to complete repairs.</li>
<li>Removes engine and major components from aircraft equipment, using hoist or other lifting devices. Disassembles and inspects parts for wear, warping, or other defects. Repairs and replaces defective engine components and reassembles and installs engine in aircraft.</li>
<li>Adjusts, repairs, or replaces instruments, flight control, electrical/electronic, fuel/oil systems, and aircraft accessories. Performs aircraft and vehicle services, including engine wash/cleaning, parts lubrication, and maintenance checks.</li>
<li>May service engines and airframe components at flight line operations making repairs, short of overhaul, required to ensure aircraft safe operating conditions. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies.</li>
<li>Must be able to work without supervision.</li>
<li>Provides technical and directional leadership guidance to lower-level aircraft mechanics.</li>
<li>Provides training to lower-level aircraft mechanics.</li>
<li>Performs all other duties as assigned or requested.</li>
</ul>
<h4>Minimum requirements:</h4>
<ul>
<li>Must have high school diploma or have completed relevant military and/or vocational technical school curriculum.</li>
<li>Minimum of three years of actual aircraft mechanic maintenance experience required.</li>
<li>Minimum of one year experience on MQ-9 aircraft, as an aircraft mechanic.</li>
<li>Must have comprehensive knowledge of basic and complex mechanical maintenance and repair.</li>
<li>Must possess comprehensive knowledge of technical publications related to aircraft mechanical maintenance.</li>
<li>Must know theory and principles of operation of engines, accessories and components, theory of flight and electronic flight controls, and have a comprehensive understanding of applicable systems.</li>
<li>Must be able to inspect and operate ground support and auxiliary equipment.</li>
<li>Must achieve a passing grade in all required courses/certifications for continued employment, as needed.</li>
<li>Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment.</li>
<li>Must be able to deploy to forward locations (other countries) as directed by the government.</li>
<li>Must be able to lift, carry and/or wear military issued equipment in excess of 50 pounds for extended periods.</li>
<li>Must be able to speak, read, write, and understand English.</li>
<li>Must submit updated SF-86 within 30 days of hire start date.</li>
<li>Must have had an active secret US government clearance within the last 12 months. Note: US citizenship is required to obtain a secret clearance.</li>
<li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li>
<li>Must have current/active state issued driver’s license.</li>
<li>Must be able to acquire and maintain a valid flight-line government driver’s license.</li>
<li>Must have valid U.S. passport with a minimum of two years remaining with at least two facing pairs (four total) of blank visa pages.</li>
<li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li>
</ul>
<h4>Preferred qualifications:</h4>
<ul>
<li>Associate degree in a relevant career field.</li>
<li>Licensed by the FAA as an airframe and powerplant mechanic.</li>
<li>Aircraft mechanic experience within the last 10 years.</li>
<li>RPA deployment experience.</li>
<li>Prior experience as a defense contractor.</li>
<li>MQ-9 aircraft composite repair/replacement experience.</li>
</ul>
<h4>Compensation details:</h4>
<p>$36.26 per hour</p>
<p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p>
<h4>Benefits overview:</h4>
<p>Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p>
<ul>
<li>Health, dental, and vision insurance</li>
<li>Paid time off and holidays</li>
<li>Retirement benefits (including 401(k) matching)</li>
<li>Educational reimbursement</li>
<li>Parental leave</li>
<li>Employee stock purchase plan</li>
<li>Tax-saving options</li>
<li>Disability and life insurance</li>
<li>Pet insurance</li>
</ul>
<p>Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a collective bargaining agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</p>
<h4>Additional information</h4>
<p>Amentum is proud to be an equal opportunity employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.</p></p><p></p>
<p><h4>Job description</h4>
<p>Employee will be part of the deployment pool and will be required to support deployments to various CONUS/OCONUS locations, as required. This position will require the member to be flexible in the support of assigned deployment/work schedules.</p>
<p>Member will perform and inspect organizational and intermediate level maintenance and modifications on RPA systems and support equipment, as required. Lastly, this position requires an individual that can apply comprehensive technical knowledge to solve complex problems by interpreting Air Force technical orders, manufacturers’ manuals/instructions or similar documents through the usage of test equipment/instruments to affect repairs.</p>
<p>Member will inspect, service, repair, and overhaul aircraft, aircraft engines, and other critical components to ensure airworthiness. Repair, replace, and rebuild aircraft structures, landing gear, power plants/trains, fuel systems, and functional components using hand tools, power tools, welding equipment, rivet guns and drills.</p>
<p>Inspect and repair power plant malfunctions, including cracked components, oil leaks, etc.; diagnose malfunctions, isolate causes and correct breaks; test engine operations, use test equipment to locate source of malfunction(s). Replace/repair damaged components and remove engine/major components from aircraft, using hoist or other lifting devices; disassemble and inspect parts for wear, warping, or other defects; repair/replace defective engine components and reassemble and install engines in aircraft; adjust, repair, or replace instruments, ADP flight controls, electrical/electronics, fuel/oil systems and associated aircraft accessories.</p>
<p>Perform aircraft services to include engine flushing/cleaning, parts lubrication, and required maintenance checks. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies. Recommend revisions to maintenance procedures to improve efficiency and ensure quality workmanship.</p>
<p>USAF equivalent position is Aircraft Mechanic Journeyman.</p>
<h4>Essential responsibilities:</h4>
<ul>
<li>Performs all daily launch/recovery duties in support of operational requirements.</li>
<li>Applies logic and good judgment, understands basic technical order diagrams and procedures, and uses test equipment for analysis of airframes, engines, flight controls, pneudraulic, fuel, electrical / electronic systems, and problems.</li>
<li>Supports aircraft utilization and maintenance activity schedules. Maintains accurate parts inventory during all maintenance activities. Performs maintenance and repair tasks and ensures their successful completion.</li>
<li>Services, repairs, and overhauls aircraft equipment, engines, and sub-systems to ensure serviceability. Repairs, replaces, and rebuilds aircraft structures, landing gear, power plants, fuel systems (including tanks and fuel/metering control systems), and functional components using hand tools, power tools, welding equipment, rivet gun, drills, and other tools.</li>
<li>Inspects and repairs power plant (engine) malfunctions, including cracked components, oil leaks, etc. Diagnoses malfunctions, isolate causes and corrects breaks. Tests engine operations, using testing equipment to locate source(s) of malfunction. Replaces and repairs damaged components, uses hand tools, gauges, and test equipment to complete repairs.</li>
<li>Removes engine and major components from aircraft equipment, using hoist or other lifting devices. Disassembles and inspects parts for wear, warping, or other defects. Repairs and replaces defective engine components and reassemble and installs engine in aircraft.</li>
<li>Adjusts, repairs, or replaces instruments, flight control, electrical/electronic, fuel/oil systems and aircraft accessories. Performs aircraft and vehicle services, including engine wash /cleaning, parts lubrication, and maintenance checks.</li>
<li>May service engines and airframe components at flight line operations making repairs, short of overhaul, required to ensure aircraft safe operating conditions. May specialize in repair and modification of engines, structural components, precision repair, functional spare parts, and assemblies.</li>
<li>Must be able to work without supervision.</li>
<li>Provides technical and directional leadership guidance to lower-level Aircraft Mechanics.</li>
<li>Provides training to lower-level Aircraft Mechanics.</li>
<li>Performs all other duties as assigned as requested.</li>
</ul>
<h4>Minimum requirements:</h4>
<ul>
<li>Must have high school diploma or have completed relevant military and/or vocational technical school curriculum.</li>
<li>Minimum of three years of actual aircraft mechanic maintenance experience required.</li>
<li>Minimum of one year experience on MQ-9 aircraft, as an aircraft mechanic.</li>
<li>Must have comprehensive knowledge of basic and complex mechanical maintenance and repair.</li>
<li>Must possess comprehensive knowledge of technical publications related to aircraft mechanical maintenance.</li>
<li>Must know theory and principles of operation of engines, accessories and components, theory of flight and electronic flight controls, and have a comprehensive understanding of applicable systems.</li>
<li>Must be able to inspect and operate ground support and auxiliary equipment.</li>
<li>Must achieve a passing grade in all required courses/certifications for continued employment, as needed.</li>
<li>Employee must meet all OCONUS deployment criteria, to include pre-deployment medical screening, as a condition of employment.</li>
<li>Must be able to deploy to forward locations (other countries) as directed by the government.</li>
<li>Must be able to lift, carry and/or wear military issued equipment in excess of 50 pounds for extended periods.</li>
<li>Must be able to speak, read, write, and understand English.</li>
<li>Must submit updated SF-86 within 30 days of hire start date.</li>
<li>Must have had an active secret US government clearance within the last 12 months. Note: US citizenship is required to obtain a secret clearance.</li>
<li>Must be able to maintain required DoD security clearance commensurate with the assigned duties during employment.</li>
<li>Must have current/active state issued driver’s license.</li>
<li>Must be able to acquire and maintain a valid flight-line government driver’s license.</li>
<li>Must have valid U.S. passport with a minimum of two years remaining with at least two facing pairs (four total) of blank visa pages.</li>
<li>Must be fully COVID-19 vaccinated with booster. Accommodations may be available under limited circumstances.</li>
</ul>
<h4>Preferred qualifications:</h4>
<ul>
<li>Associate degree in a relevant career field.</li>
<li>Licensed by the FAA as an Airframe and Powerplant Mechanic.</li>
<li>Aircraft mechanic experience within the last 10 years.</li>
<li>RPA deployment experience.</li>
<li>Prior experience as a defense contractor.</li>
<li>MQ-9 aircraft composite repair / replacement experience.</li>
</ul>
<h4>Compensation details:</h4>
<p>36.26</p>
<p>The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.</p>
<h4>Benefits overview:</h4>
<p>Our health and welfare benefits are designed to support you and your priorities. Offerings include:</p>
<ul>
<li>Health, dental, and vision insurance</li>
<li>Paid time off and holidays</li>
<li>Retirement benefits (including 401(k) matching)</li>
<li>Educational reimbursement</li>
<li>Parental leave</li>
<li>Employee stock purchase plan</li>
<li>Tax-saving options</li>
<li>Disability and life insurance</li>
<li>Pet insurance</li>
</ul>
<p>Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a collective bargaining agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.</p>
<h4>Additional information</h4>
<p>Amentum is proud to be an equal opportunity employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Us:</b></p><p>Angstrom is a Medical Billing and Revenue Cycle Management (RCM) company based in Amman, Jordan, delivering exceptional services to healthcare providers across the U.S. Our culture is built on integrity, ownership, teamwork, continuous learning, and excellence, empowering every team member. Together, we strive to build lasting partnerships with our clients while investing in our team’s growth and success, creating rewarding career opportunities within our community. </p><p> </p><p><b>Job Summary:</b></p><p>We are seeking a detail-oriented and highly organized professional to join our growing U.S. Medical Billing operations team in Amman, Jordan. In this role, you will receive training to manage and ensure healthcare providers are properly credentialed and enrolled with commercial and government insurance plans, helping to support uninterrupted patient care and timely reimbursement. The ideal candidate is proactive, possesses an exceptional eye for detail, is committed to accuracy, and thrives in a fast-paced environment. If you have a learning mindset, a can-do attitude, and are eager to invest in your professional growth and success, we’d love to have you on our team! </p><p><br></p><p><b>Key Responsibilities:</b></p><ul><li>Provider Enrollment: Manage the full credentialing and re-credentialing process for U.S. physicians and allied healthcare providers across multiple practice groups.</li><li>System Maintenance: Perform ongoing maintenance and attestations on platforms including CAQH, PECOS, Availity, and state Medicaid portals.</li><li>Document Verification: Collect, review, and organize essential provider credentials including state licenses, DEA certificates, malpractice insurance, board certifications.</li><li>Expiration Tracking: Proactively monitor credential expiration dates to ensure zero lapses in provider billing capabilities.</li><li>Payer Outreach: Research payer-specific requirements, conduct professional phone and email outreach to follow up on pending applications, and resolve credentialing issues directly with U.S. insurance carriers.</li><li>Payer & Roster Updates: Assist with provider group additions, terminations, and demographic updates, ensuring providers are properly linked to payer contracts.</li><li>Reporting: Build and maintain detailed credentialing logs across multiple provider groups. </li><li>Contract Management: Analyze and interpret complex U.S. payer contracts, rules, and policy guidelines, ensuring the team remains informed and aligned with active payer requirements.</li><li>Team Collaboration: Update internal billing and practice management teams by sharing network status updates and clarifying contract guidelines.</li><li>Compliance & Confidentiality: Maintain credentialing records while ensuring strict compliance with HIPAA and U.S. healthcare privacy regulations.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2>
<div data-jb-field="skills"><ul><li>U.S. native English speaker with exceptional verbal and written communication skills, strong grammar proficiency, and professional phone and email etiquette. </li><li>Basic knowledge of the U.S. healthcare system, medical insurances, or medical billing is preferred but not required—training will be provided for the right candidate.</li><li>Exceptional attention to detail, strong organizational skills, and the ability to maintain accuracy, while maintaining confidentiality (HIPAA compliance). </li><li>Strong analytical and problem-solving skills, with the ability to interpret payer policies, contracts, and credentialing guidelines. </li><li>Ability to manage multiple priorities, meet deadlines, and adapt to a fast-paced environment. </li><li>Strong interpersonal skills with a positive attitude, strong work ethic, integrity, and the initiative to take ownership and follow through on commitments.</li><li>Self-motivated with the ability to work independently while collaborating effectively in a team environment. </li><li>Proficiency in Google Workspace (Sheets, Docs, Gmail) and the ability to effectively utilize AI tools to improve productivity. </li></ul><p><br></p></div>
<p>The International Water Management Institute (IWMI) is an international, non-profit research-for-development organization that works with governments, civil society, and the private sector to address water-related challenges in developing countries and scale up sustainable solutions. Headquartered in Colombo, Sri Lanka, IWMI is a CGIAR Research Center with offices in 17 countries and a global network of researchers operating in approximately 56 countries. The Jahez Project seeks a qualified Gender Equality, Disability and Social Inclusion (GEDSI) Expert to provide technical leadership and support for the integration of GEDSI principles across project activities. Working closely with the Project Management Team (PMT), consortium partners, consultants, and key stakeholders, the consultant will help ensure that project interventions are inclusive, equitable, and responsive to the needs of women, youth, persons with disabilities, refugees, and other vulnerable groups, in line with donor requirements and IWMI policies.</p><p>DUTIES & RESPONSIBILITIES:</p><p>Deliverable 1: Inception and GEDSI Action Plan Operationalization Plan Timeline: Within the first 15 working days of the consultancy The consultant will prepare an inception package that includes: A brief assessment of the existing Jahez GEDSI Action Plan and its implementation status; A prioritization matrix identifying high-risk, high-value, and strategically important GEDSI areas and activities requiring technical support; An agreed GEDSI technical support workplan and indicative implementation schedule; Proposed coordination mechanisms with the PMT, MEL team, Regional GEDSI Advisor, consortium partners, and partner GEDSI focal points/consultants; and Identification of priority GEDSI capacity, evidence, and implementation gaps.</p><p>Deliverable 2: Periodic GEDSI Technical Advisory and Quality Assurance Updates Timeline: Quarterly and/or in line with agreed project milestones The consultant will prepare consolidated quarterly technical advisory updates linked to the Jahez quarterly reporting process. These updates will be based on inputs provided to selected priority activities and deliverables and may include: GEDSI-focused reviews of priority project activities and implementation approaches; Technical reviews of selected partner deliverables; Reviews of reports, publications, communication materials, and knowledge products; GEDSI-focused reviews of selected research and assessment methodologies; Technical advice on priority stakeholder engagement activities; Identification of GEDSI-related risks, gaps, and opportunities; and Prioritized recommendations and corrective or adaptive actions. Reviews will focus on priority activities and products identified through the agreed prioritization process rather than all project activities and outputs.</p><p>Deliverable 3: GEDSI Capacity-Building Package Timeline: As agreed in the workplan, with sessions delivered throughout the consultancy period The consultant will deliver up to three structured GEDSI capacity-building sessions , with topics and target audiences agreed upon with the PMT and Regional GEDSI Advisor based on identified needs. Indicative topics may include: GEDSI mainstreaming and implementation of the Jahez GEDSI Action Plan; Inclusive stakeholder engagement and participation; and GEDSI-sensitive monitoring, evaluation, learning (MEL), and reporting. The package will include: Training needs assessment and prioritization; Training agendas, curricula, and learning objectives for Jahez partners; Presentation and training materials; Practical tools, examples, and exercises, where appropriate; Participant attendance records; Participant feedback; and A brief report summarizing key learning outcomes, identified capacity gaps, and recommended follow-up actions. Where appropriate, pre- and post-training assessments may be conducted to measure learning outcomes and identify areas requiring additional support.</p><p>Deliverable 4: GEDSI MEL, Evidence and Reporting Package Timeline: Aligned with quarterly and annual MEL and reporting cycles The consultant will provide targeted technical support to the MEL team and selected implementing partners to strengthen the quality, collection, and documentation of GEDSI-related evidence. This support may include: Reviewing GEDSI indicators and indicator definitions; Advising on sex-, age-, disability-, and other relevant data disaggregation, where appropriate; Reviewing GEDSI-related monitoring tools and reporting approaches; Providing technical inputs to quarterly and annual reports; Identifying evidence gaps and recommending improvements; and Documenting GEDSI results, lessons learned, and evidence of change. The consultant will provide support on an as-needed basis and will not be responsible for routine reporting by consortium partners.</p><p>Deliverable 5: Practical GEDSI Tools and Guidance Package Timeline: By the midpoint of the consultancy, with revisions as required The consultant will develop, adapt, and/or refine practical GEDSI tools and guidance materials based on project needs and existing IWMI, FCDO, and Jahez resources. The toolkit may include: GEDSI activity review checklist; Inclusive workshop and training checklist; Event accessibility checklist; GEDSI-sensitive communication checklist; Partner GEDSI self-assessment tool; GEDSI review template; GEDSI reporting guidance; and Practical guidance notes for project teams and partners. Where possible, priority will be given to adapting and applying existing tools and resources.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Advanced university degree in Gender Studies, Social Sciences, International Development, Public Policy, Human Rights, Sociology, Disability Studies, or a related discipline.</li><li>At least 7 to 10 years of professional experience in gender equality, disability inclusion, and social inclusion programming.</li><li>Demonstrated experience integrating GEDSI into climate change adaptation, disaster risk reduction, natural resource management, water, environmental, or resilience programs.</li><li>Proven experience working on FCDO-funded projects or with other major bilateral or multilateral donors.</li><li>Strong understanding of safeguarding, intersectionality, and inclusive development approaches.</li><li>Experience designing and delivering capacity-building initiatives.</li><li>Experience supporting monitoring, evaluation, and learning (MEL) systems with GEDSI-related indicators.</li><li>Excellent analytical, facilitation, communication, and report-writing skills.</li><li>Experience working with government institutions, NGOs, research organizations, and community stakeholders.</li><li>Excellent command of written and spoken English; proficiency in Arabic is highly desirable.</li></ul>