Programming in Jordan

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb’ rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb’ list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs;</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare and distribute room assignments to housekeeping staff. Record, monitor, and update list of ‘Do Not Disturb' rooms. Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Complete required housekeeping paperwork.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<p><h4>Position summary</h4> <p>Inspect guest rooms, public areas, pool, etc. after being cleaned by housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of housekeeping, engineering, front office, and laundry. Document and resolve issues with discrepant rooms with the front desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist</p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.</p> <p>Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</p> <p>Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz-Carlton has earned the reputation as a global brand leader in luxury hospitality.</p> <p>As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</p> <p>In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><h4>Position summary</h4> <p>Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p> <p>No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.</p> <h4>Preferred qualifications</h4> <p><strong>Education:</strong> High school diploma or G.E.D. equivalent.</p> <p><strong>Related work experience:</strong> No related work experience.</p> <p><strong>Supervisory experience:</strong> No supervisory experience.</p> <p><strong>License or certification:</strong> None.</p> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.</p> <p>In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<p><strong>About Development Gateway and ASAS</strong><br>Development Gateway: An IREX Venture (DG) is an international non-profit organization that works at the intersection of data, digital systems, and development programming. DG is one of several consortium partners led by IREX implementing the Early Grade Education Activity (EGEA, also known as ASAS) in Jordan, a large-scale and fast-paced education program running from 2023 to 2028. Within ASAS, DG supports key activities related to information systems, data use, interoperability, governance, analytics, and coordination with universities, consortium members, and government stakeholders in Jordan.</p><p><strong>Position Summary</strong><br>The Senior ASAS Program Coordinator will be a full-time, in-person role based in Amman, Jordan. This role serves as a central coordination and operations focal point for DG s work under the ASAS consortium. It is designed for a highly organized, proactive, and solutions-oriented professional who can keep multiple workflows moving simultaneously while ensuring strong coordination across DG, IREX, consultants, vendors, universities, and government counterparts. This position requires someone who can thrive in a fast-paced environment, rapidly understand and apply both DG and IREX systems and compliance requirements, and maintain close alignment with consortium priorities, timelines, and ways of working. The Senior ASAS Program Coordinator will support smooth day-to-day implementation by combining strong administrative discipline, vendor and consultant management, internal team coordination, and practical problem-solving. The ideal candidate is a self-starter who is proactive in identifying and responding to needs, highly organized and experienced in coordination, vendor management, and operations. The post holder must be comfortable working across remote and in-country teams, following up on multiple deadlines in parallel, and handling shifting priorities with professionalism and attention to detail.</p><p><strong>Reporting and Working Relationships</strong><br>The Senior ASAS Program Coordinator will report to DG s Oversight Lead based in the UK, with regular coordination with relevant DG program and technical colleagues based in Jordan, the U.S., Kenya, Argentina and other locations. The role will also work closely with IREX colleagues and other consortium team members to ensure DG s work is well integrated with broader ASAS implementation needs. The role is embedded within the ASAS office in Amman and is expected to work closely with the broader Jordan-based consortium team to support strong communication, accountability, and operational alignment across partners.</p><p><strong>Key Responsibilities</strong></p><p><strong>Program Coordination and Delivery</strong><br>• Coordinate day-to-day implementation of DG s ASAS workstreams, ensuring timelines, deliverables, dependencies, and follow-up actions are tracked and completed on time.<br>• Maintain and update work plans, schedules, trackers, status updates, and core project documentation in coordination with DG colleagues and consortium counterparts.<br>• Proactively manage risks to DG s deliverables; identify potential delays in consortium workflows that impact DG s scope, and draft mitigation strategies.<br>• Support internal planning and implementation processes by monitoring progress, identifying bottlenecks, and escalating risks, delays, or capacity issues early with proposed mitigation actions.<br>• Coordinate inputs from DG team members for weekly, monthly, quarterly, and other program reporting requirements, ensuring accuracy, completeness, and timely submission.<br>• Track action items across meetings and workstreams and follow up with responsible team members to maintain accountability and momentum.</p><p><strong>Administrative and Operational Support</strong><br>• Provide high-quality administrative support for DG s ASAS portfolio, including scheduling meetings, managing calendars, preparing agendas, drafting notes, tracking decisions, and coordinating follow-up actions.<br>• Coordinate logistics with DG and IREX colleagues as needed for online and in-person meetings, workshops, and program events, including booking venues or meeting rooms, arranging materials, and ensuring participants have the information they need.<br>• Support travel, transportation, accommodation, and related logistics for DG staff, consultants, and partners engaged in ASAS activities.<br>• Organize and maintain shared documentation, filing systems, trackers, workflows, standard operating procedures (SOPs), guidance notes, and reference materials to support operational continuity and knowledge management.<br>• Provide general coordination and administrative support as needed to ensure smooth day-to-day operations across DG s contribution to the program.</p><p><strong>Vendor and Consultant Management</strong><br>• Support procurement and vendor management processes, including requesting quotations, coordinating approved purchase orders, tracking scope, timelines, status, and costs, and maintaining accurate records.<br>• Serve as a key coordination point with vendors and external service providers, including translation providers, travel and accommodation suppliers, and other operational consultants or firms engaged by the project.<br>• Review vendor deliverables for completeness and administrative accuracy, consolidate feedback from DG and IREX colleagues, and coordinate revisions or follow-up with service providers as needed.<br>• Review invoices and supporting documentation for accuracy and completeness before submission for approval in line with DG procedures.<br>• Help identify consultant or short-term technical support needs and coordinate onboarding and engagement processes in collaboration with DG management.<br>• Communicate with the Oversight Lead to flag local financial risks, variances, or compliance bottlenecks early.</p><p><strong>Internal and Consortium Coordination</strong><br>• Coordinate closely with DG team members across Jordan and global offices to ensure effective communication, timely information sharing, and alignment on deliverables and priorities.<br>• Work across DG and IREX structures to ensure tasks, approvals, workflows, and documentation are coordinated efficiently and in line with consortium requirements.<br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in a relevant discipline such as management, education, social sciences, development studies, information management, business administration, public policy, or a related field.</li><li>3-5 years of relevant professional experience in program coordination, operations, administration, or project support, preferably in development, education, or donor-funded programs in Jordan or similar contexts.</li><li>Demonstrated experience coordinating multiple workstreams in parallel in a fast-paced, multi-stakeholder environment.</li><li>Demonstrated experience managing vendors, consultants, procurement processes, invoices, and operational logistics.</li><li>Experience producing bilingual project documentation, presentations, and coordination materials.</li><li>Experience coordinating across internal teams and external partners, including remote colleagues and in-country stakeholders.</li><li>Professional fluency in English and Arabic, both written and spoken.</li><li>Strong writing, documentation, and presentation skills, with an emphasis on clarity, accuracy, and accessibility.</li><li>Strong organizational, coordination, and time-management skills, with proven ability to track deadlines, follow up consistently, and maintain attention to detail.</li><li>Strong interpersonal, relationship management, and diplomacy skills, with the ability to work effectively across diverse technical and non-technical teams.</li><li>Ability to work independently while remaining highly collaborative and responsive to management direction and team needs.</li><li>Experience working within consortium-based programs or projects involving multiple implementing partners.</li><li>Experience navigating multi-partner compliance requirements (e.g., USAID, IREX, or similar international donors).</li><li>Experience supporting education, digital development, data, or technology-focused programming in Jordan.</li><li>Familiarity with developments in the field of Artificial Intelligence (AI) and its application in the education sector.</li><li>Familiarity with Jordanian institutional stakeholders, including ministries, universities, or education-sector actors.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable&nbsp;prices . We are part of IKEA Al-Homaizi Limited, operating in&nbsp;three countries - Kuwait, Jordan, and Morocco.</p><br><p>We are an equal opportunities employer. We hire and treat our co-workers in a manner that does not discriminate with regards to gender, race, colour, religion, age, disability, sexual orientation, marital status, nationality, political opinion, union affiliation, social or ethnic origin.</p><br><p>Our keywords are Home, People, Happiness, Development, Leadership, Inclusion &amp;&nbsp;Diversity,&nbsp;All with&nbsp;Passion!</p><br><p>Join us to bridge your dreams and unique ideas within an organization that believes in People !</p><br><br>Job Description<br><ul><li>Our aim is to motivate our customers to shop with us more frequently because they trust us to make their shopping experiences successful and their visits worthwhile; as every customer counts.</li><li>Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. This is achieved by working in partnership with our customers and other functions to:</li><li>Your focus area is our Småland; making sure the Children are in good hands with you. While their companions go shopping, you supervise our little customers playing and painting.</li><li>When needed, you will also support the other areas of customer service: in the entrance area, in the exchange, and at the checkout.</li><li>Operate and Support Store activities.</li><li>Provide a day out for the whole family.</li><li>Maintain the communications of the shopping tools for any services and campaigns to be up to date.</li><li>Secure an easy buying process from home to home.</li><li>Act as a highly efficient, and staffed, sales mechanism.</li><li>Show home furnishing solutions full of inspiring home furnishing ideas.</li><li>You’re the first one to meet our customers making sure meeting their wishes and needs.</li><li>Create a welcoming and efficient shopping environment by maintaining the availability, cleanliness, and good condition of shopping tools (such as trolleys, shopping bags, pencils, measuring tapes, and other customer equipment), ensuring they are accessible in designated locations, reporting maintenance needs, and contributing to smooth customer flow throughout the store.</li><li>Support customers throughout their shopping journey by proactively engaging with customers to understand their needs, providing clear guidance on the store layout, products, services, shopping tools, and self-service solutions, while offering personal assistance and directing customers to the appropriate co-workers whenever additional support is required.</li><li>Promote IKEA products and services by informing customers about available solutions, including delivery, assembly, Click &amp; Collect, IKEA Family, financing options, and other relevant services, enabling them to make informed purchasing decisions and enjoy a seamless shopping experience.</li><li>Contribute to operational excellence and commercial success by supporting commercial activities and in-store events, ensuring operational readiness, collaborating with relevant functions, identifying opportunities to improve customer touchpoints and operational processes, escalating issues when needed, and acting as an IKEA ambassador through friendly, knowledgeable, and proactive customer interactions that create positive first and lasting impressions</li></ul><p><strong>&nbsp; Functional / Technical Skills</strong></p><br><ul><li>Good understanding of Småland operational routines, including child registration, safety procedures, and capacity control.</li><li>Knowledge of health, safety, and security procedures to ensure a safe environment for children, families, visitors, and co-workers.</li><li>Ability to follow Småland guidelines for child supervision, check-in and check-out procedures, and emergency protocols.</li><li>Understanding of entrance operations, including welcoming customers, guiding store flow, and supporting a smooth start to the shopping experience.</li><li>Knowledge of store layout and key store functions to effectively guide customers and answer questions.</li><li>Ability to use basic store systems and registration tools for Småland check-in and customer support tasks.</li><li>Understanding of IKEA customer service standards and tone of voice when interacting with customers and children.</li><li>Ability to maintain cleanliness, organization, and safety standards in the Småland play area and entrance zone.</li><li>Knowledge of crowd management and queue handling to ensure an efficient and comfortable customer flow at the entrance.</li><li>Ability to identify and respond quickly to customer needs, safety concerns, or operational issues.</li><li>Understanding of IKEA services and offers to provide basic information and guide customers to the correct department.</li><li>Ability to work according to IKEA operational routines and standard procedures to ensure consistency and efficiency in daily operations.</li></ul><br>Qualifications<br><ul><li>Experience working in a customer service or retail environment is preferred.</li><li>Experience interacting with children and families, childcare environments, or play areas is considered an advantage.</li><li>Demonstrated ability to provide friendly, helpful, and customer-focused service.</li><li>Ability to work in a fast-paced retail environment while maintaining a positive and welcoming attitude.</li><li>Experience in handling customer enquiries, guiding visitors, or managing reception/entrance areas is an asset.</li><li>Good communication and interpersonal skills when interacting with customers and co-workers.</li><li>Ability to work collaboratively within a team and support colleagues when needed.</li><li>Basic computer and system literacy to support registrations or operational tasks.</li><li>Strong attention to safety and responsibility, particularly when working with children in Småland.</li><li>Ability to follow operational routines and procedures while maintaining efficiency and service quality.</li><li>Flexibility to work in different store areas and shifts, supporting the overall customer experience.</li></ul><br>Additional Information<br><p>* Local employment regulations applies</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Award-winning hospitality and modern design surrounded by ancient wonders. Set atop the tallest of Amman’s seven hills, within the leafy streets of the prestigious Abdoun residential area, our newly renovated hotel is a beacon of elegance in the centre of the city – and the first and only hotel in Jordan to receive the prestigious Forbes Five-Star rating. We invite you stay with us as you explore the historic sites of Petra and Wadi Rum or the storied waters of the Dead Sea, all within easy reach.<br><br><p><b>About the Role</b></p><br><br><p>Our <b>Social Media Executive</b> is responsible for managing and growing Four Seasons Hotel Amman's social media presence by creating engaging content, maintaining brand consistency and monitoring performance. You will work closely with the Public Relations &amp; Marketing team to showcase the hotel's exceptional experiences while strengthening our online community and brand awareness.</p><br><br><p><b>What you will do:</b></p><br><br><ul><li>Manage the hotel's day-to-day presence across all social media platforms in line with Four Seasons Brand Guidelines and visual identity.</li><li>Plan, create, schedule, and publish engaging social media content that reflects the hotel's luxury positioning and storytelling.</li><li>Capture and coordinate photography, videography, and behind-the-scenes content to support campaigns and daily content needs.</li><li>Monitor social media channels, respond to comments and messages when appropriate, and escalate guest concerns to the relevant teams.</li><li>Track, analyze, and report on social media performance, providing insights and recommendations to optimize engagement and reach.</li><li>Collaborate closely with internal departments to highlight hotel experiences, seasonal promotions, events, dining concepts, and special initiatives.</li><li>Coordinate with external creative partners and agencies, when applicable, to maximize campaign effectiveness and exposure.</li><li>Ensure all content aligns with Four Seasons brand standards, tone of voice, and luxury hospitality positioning.</li><li>Act as a brand ambassador both online and offline, representing Four Seasons professionally across all interactions.</li><li>Manage and engage with the hotel's social media communities by responding promptly and professionally to comments and direct messages across all Instagram channels, including the Hotel and Restaurant accounts, ensuring daily monitoring and exceptional guest engagement.</li><li>Support the management and growth of the hotel's LinkedIn presence by collaborating with the People &amp; Culture team and contributing to employer branding and recruitment-related content initiatives.</li><li>Create and manage bilingual social media content, with a primary focus on English while ensuring timely and culturally relevant Arabic content for seasonal campaigns, promotions, and guest communications. Respond to guest inquiries and messages in both English and Arabic with professionalism and accuracy.</li><li>Coordinate and manage the hotel's external content creation agency, including planning and organizing photo and video shoots, developing creative concepts and mood boards, overseeing production on-site, and ensuring all content aligns with Four Seasons brand standards, marketing objectives, and visual identity before publication.</li></ul><p><b>What you bring:</b></p><br><br><ul><li>A degree in Marketing, Communications, Digital Media, or a related field.</li><li>Previous experience managing social media platforms, preferably within hospitality, luxury, lifestyle, or a related industry.</li><li>Strong understanding of major social media platforms, content trends, and digital marketing best practices.</li><li>Excellent copywriting and communication skills with strong attention to detail.</li><li>Experience using social media scheduling, analytics, and reporting tools.</li><li>Creative mindset with the ability to generate fresh ideas while maintaining brand consistency.</li><li>Strong organizational skills with the ability to manage multiple projects and meet deadlines in a fast-paced environment.</li><li>Passion for luxury hospitality, storytelling, and creating memorable digital experiences.</li></ul><p><b>What we offer:</b></p><br><br><ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career growth.</li><li>A supportive and collaborative work environment.</li><li>Training programs designed to enhance your leadership and hospitality expertise.</li><li>Employee wellness and recognition programs.</li><li>The opportunity to be part of a luxury guest experience focused on excellence and personalized service.</li></ul><p><b>Schedule &amp; hours:</b></p><br><br><ul><li>Full-time job.</li><li>Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID.</li></ul><br><br><br><br><br><br> </div>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <p>Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.</p> <p>Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p> <h4>What you'll be doing</h4> <ul> <li>Build and maintain supplier/retailer relationships in order to build a strong working relationship</li> <li>Cascade targets to sales team leads</li> <li>Handle and respond to existing products queries from clients quickly, effectively and accurately</li> <li>Provide customers with the appropriate selection, sampling of products in response to their inquiries and provide quotations accordingly</li> <li>Anticipate the clients’ needs and provide appropriate solutions to meet these needs</li> <li>Facilitate prospecting of new clients to identify and develop new accounts</li> <li>Introduce the company’s profile and communicate the selection of products available</li> <li>Support in increasing the sales and following up on orders, stock and deliveries</li> <li>Oversee collection of receivables in timely fashion</li> <li>Provide market feedback to the commercial team regarding movement of goods / brands</li> <li>Coordinate with the marketing team on the budget requirements and limits</li> <li>Coordinate with sales team to ensure quality and accuracy of merchandising</li> <li>Keep abreast of the market conditions and trends in the field pertinent to brands / products</li> <li>Support the team with new product launch strategy and information</li> <li>Liaise with rewards and people partner to design updated commission schemes</li> <li>Participate in relevant projects and community activities as and when needed</li> <li>Develop and motivate team members to ensure transfer of know-how and continuous positive work environment</li> <li>Assign individual objectives for employee performance management purposes, manage performance, empower team, and provide formal and informal feedback in order to support professional development and maximize performance</li> </ul> <h4>What you’ll need to succeed</h4> <ul> <li>Minimum 8 years of relevant experience within the realm of luxury fashion brands</li> <li>Proficiency in English with fluency in Arabic</li> <li>Strong leadership capabilities</li> <li>An intuitive ability to anticipate and address customer needs</li> <li>Proactive monitoring of industry trends and competition to uphold optimal customer satisfaction levels</li> <li>Willingness to adapt work methods for enhanced performance</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse the Group s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets. Sustainability is at the core of the Group s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p>What you'll be doing</p><p>Handle customer interactions across all channels, including Voice, Email, WhatsApp, Live Chat, and Social Media .</p><p>Deliver timely, accurate, and personalized responses aligned with luxury service standards and brand tone of voice.</p><p>Provide a seamless omnichannel experience , ensuring continuity across customer touchpoints.</p><p>Manage and document all customer interactions in Salesforce Service Cloud , with strong focus on First Contact Resolution (FCR) .</p><p>Maintain a professional, empathetic, and solution-oriented approach in all customer engagements.</p><p>Deliver personalized, high-quality service that reflects the values, image, and standards of Chalhoub Group s luxury Maisons.</p><p>Proactively identify and act on sales and assisted-selling opportunities during customer interactions.</p><p>Support revenue-generating initiatives such as Pay-by-Link, product recommendations, and cross-sell opportunities .</p><p>Escalate complex or sensitive cases appropriately while maintaining customer confidence and satisfaction.</p><p>Consistently meet and exceed defined KPIs, including:</p><ul><li>Quality and customer satisfaction</li><li>Productivity and adherence</li><li>Sales contribution</li><li>Service level targets</li></ul><p>Adhere strictly to internal processes, compliance requirements, and luxury communication guidelines.</p><p>Contribute to continuous improvement by flagging customer pain points and process gaps.</p><p>What you ll need to succeed</p><p>Strong written and verbal communication aligned with luxury service standards .</p><p>Commercial and sales-oriented mindset .</p><p>High emotional intelligence and strong customer empathy.</p><p>Excellent problem-solving and ownership mentality.</p><p>Strong multitasking and prioritization skills.</p><p>Ability to perform effectively in a fast-paced, KPI-driven environment .</p><p>Digital fluency and openness to AI-enabled tools and automation .</p><p>What we can offer you</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p><p>Using GenAI in Your Application Process</p><p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p><p>We Invite All Applicants to Apply</p><p>It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong written and verbal communication aligned with luxury service standards .</p><p>Commercial and sales-oriented mindset .</p><p>High emotional intelligence and strong customer empathy.</p><p>Excellent problem-solving and ownership mentality.</p><p>Strong multitasking and prioritization skills.</p><p>Ability to perform effectively in a fast-paced, KPI-driven environment .</p><p>Digital fluency and openness to AI-enabled tools and automation .</p>