Sketch Software Jobs in Jordan

<p><h4>Description</h4> <p>We're looking for a hands-on data quality analyst to ensure the accuracy, consistency, and reliability of data presented through dashboards, reports, and digital applications.<br> You'll play a key role in validating business-critical data before it reaches end users, ensuring reports, KPIs, and analytical outputs are accurate, reconciled, and aligned with approved business definitions. Working closely with analytics, BI, product, and engineering teams, you'll help maintain the quality and integrity of data that drives business decisions.</p> <h4>Requirements</h4> <h4>What you'll do</h4> <ul> <li>Validate data displayed across dashboards, reports, web, and mobile applications</li> <li>Reconcile source data, transformed datasets, and final analytical outputs</li> <li>Verify KPIs, metrics, filters, aggregations, and calculation logic used in reports</li> <li>Ensure consistency of metrics across multiple dashboards and reporting platforms</li> <li>Validate business rules and ensure reported figures align with approved definitions</li> <li>Identify data discrepancies and investigate inconsistencies before release</li> <li>Support user acceptance testing (UAT) for dashboards, reports, chatbots, and other analytical products</li> <li>Act as the quality gate before dashboards and reports are released to end users</li> <li>Log, track, and support the resolution of data quality issues</li> <li>Work closely with BI developers, data engineers, and analytics teams to resolve reporting issues</li> <li>Maintain documentation for reconciliation rules, report logic, and validation processes</li> <li>Contribute to improving reporting standards, validation checklists, and quality practices</li> </ul> <h4>You're our match if you have</h4> <ul> <li>3–5 years of experience in data quality, business intelligence, analytics, or reporting assurance</li> <li>Hands-on experience validating dashboards, reports, or business intelligence solutions</li> <li>Strong SQL skills for data validation, reconciliation, and comparison</li> <li>Experience working with Power BI, Tableau, or similar reporting platforms</li> <li>Strong understanding of KPIs, metrics, business rules, and calculation logic</li> <li>Experience working with enterprise data sources such as ERP, CRM, or HCM systems</li> <li>Excellent analytical skills with exceptional attention to detail</li> <li>Ability to communicate data issues clearly to both technical and business stakeholders</li> <li>Strong sense of ownership and commitment to data accuracy</li> </ul> <h4>Bonus points if you have experience with</h4> <ul> <li>Validating analytics for web or mobile applications</li> <li>Government or enterprise reporting environments</li> <li>Data governance, reporting standards, or data quality frameworks</li> <li>Supporting executive-level reporting</li> </ul></p><p></p>

<p><h4>Description</h4> <p>We're looking for a hands-on data quality analyst to ensure the accuracy, consistency, and reliability of data presented through dashboards, reports, and digital applications.<br> You'll play a key role in validating business-critical data before it reaches end users, ensuring reports, KPIs, and analytical outputs are accurate, reconciled, and aligned with approved business definitions. Working closely with analytics, BI, product, and engineering teams, you'll help maintain the quality and integrity of data that drives business decisions.</p> <h4>Requirements</h4> <h4>What you'll do</h4> <ul> <li>Validate data displayed across dashboards, reports, web, and mobile applications</li> <li>Reconcile source data, transformed datasets, and final analytical outputs</li> <li>Verify KPIs, metrics, filters, aggregations, and calculation logic used in reports</li> <li>Ensure consistency of metrics across multiple dashboards and reporting platforms</li> <li>Validate business rules and ensure reported figures align with approved definitions</li> <li>Identify data discrepancies and investigate inconsistencies before release</li> <li>Support user acceptance testing (UAT) for dashboards, reports, chatbots, and other analytical products</li> <li>Act as the quality gate before dashboards and reports are released to end users</li> <li>Log, track, and support the resolution of data quality issues</li> <li>Work closely with BI developers, data engineers, and analytics teams to resolve reporting issues</li> <li>Maintain documentation for reconciliation rules, report logic, and validation processes</li> <li>Contribute to improving reporting standards, validation checklists, and quality practices</li> </ul> <h4>You're our match if you have</h4> <ul> <li>3–5 years of experience in data quality, business intelligence, analytics, or reporting assurance</li> <li>Hands-on experience validating dashboards, reports, or business intelligence solutions</li> <li>Strong SQL skills for data validation, reconciliation, and comparison</li> <li>Experience working with Power BI, Tableau, or similar reporting platforms</li> <li>Strong understanding of KPIs, metrics, business rules, and calculation logic</li> <li>Experience working with enterprise data sources such as ERP, CRM, or HCM systems</li> <li>Excellent analytical skills with exceptional attention to detail</li> <li>Ability to communicate data issues clearly to both technical and business stakeholders</li> <li>Strong sense of ownership and commitment to data accuracy</li> </ul> <h4>Bonus points if you have experience with</h4> <ul> <li>Validating analytics for web or mobile applications</li> <li>Government or enterprise reporting environments</li> <li>Data governance, reporting standards, or data quality frameworks</li> <li>Supporting executive-level reporting</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p><strong>Our shared values guide the way we behave to make a positive, enduring impact:</strong></p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <p>During your tenure as a Translator in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Translate written materials such as audit reports, financial statements, management letters, proposals, and presentations from English to Arabic and vice versa.</li> <li>Ensure the accuracy, clarity, and consistency of translations while maintaining the professional tone required for client deliverables.</li> </ul> <p><strong>Leadership capabilities:</strong></p> <ul> <li>Builds own understanding of our purpose and values and explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor’s degree in English Language, Translation, Accounting, or a related field.</li> <li>Minimum 3-4 years of proven professional translation experience, preferably within audit, assurance, or financial services.</li> <li>Fluency in English and Arabic, with excellent writing and proofreading skills in both languages.</li> <li>Strong command of Microsoft Word, Excel, and PowerPoint.</li> <li>Proven ability to manage multiple deadlines and deliver high-quality work under pressure.</li> </ul></p><p></p>

<p><h4>About Deloitte</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.</p> <p><strong>Our purpose</strong><br> Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <p><strong>Our shared values guide the way we behave to make a positive, enduring impact:</strong></p> <ul> <li>Lead the way</li> <li>Serve with integrity</li> <li>Take care of each other</li> <li>Foster inclusion</li> <li>Collaborate for measurable impact</li> </ul> <p>During your tenure as a Translator in Audit & Assurance, you will demonstrate and develop your capabilities in the following areas:</p> <ul> <li>Translate written materials such as audit reports, financial statements, management letters, proposals, and presentations from English to Arabic and vice versa.</li> <li>Ensure the accuracy, clarity, and consistency of translations while maintaining the professional tone required for client deliverables.</li> </ul> <p><strong>Leadership capabilities:</strong></p> <ul> <li>Builds own understanding of our purpose and values and explores opportunities for impact.</li> <li>Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.</li> <li>Understands expectations and demonstrates personal accountability for keeping performance on track.</li> <li>Actively focuses on developing effective communication and relationship-building skills.</li> <li>Understands how their daily work contributes to the priorities of the team and the business.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor’s degree in English Language, Translation, Accounting, or a related field.</li> <li>Minimum 3-4 years of proven professional translation experience, preferably within audit, assurance, or financial services.</li> <li>Fluency in English and Arabic, with excellent writing and proofreading skills in both languages.</li> <li>Strong command of Microsoft Word, Excel, and PowerPoint.</li> <li>Proven ability to manage multiple deadlines and deliver high-quality work under pressure.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>A unique, future-proof computer programming institute aims to train Jordan’s next generation of coders and problem solvers.</p><p>Inclusivity and accessibility are at the core of our institution. The premises is fully equipped with state-of-the-art computers and high-speed internet and is open 24 hours a day, seven days a week. </p><p>Centered around a gamified coding approach, where no teachers, no classrooms and no lectures. Instead, it uses a hands-on method of learning which consists of practical experience and peer collaboration. This peer-to-peer, project-based, methodology creates a supportive community of creative problem solvers with a spirit of collaboration and generates the finest digital developers.</p><p><br></p><p><b>Job Summary</b></p><p>The Senior Project Manager is responsible for planning, executing, and delivering complex projects on time, within budget, and according to defined quality standards. This role provides strategic leadership across cross-functional teams, manages stakeholders and project risks, and ensures successful achievement of business objectives.</p><p><br></p><p><b>Key Responsibilities</b></p><ul><li>Lead projects from initiation through planning, execution, monitoring, and closure.</li><li>Develop detailed project plans, timelines, budgets, milestones, and resource requirements.</li><li>Manage cross-functional teams and coordinate activities across multiple departments.</li><li>Establish project objectives, deliverables, KPIs, and success criteria.</li><li>Monitor project progress, costs, schedules, scope, and quality.</li><li>Identify, assess, and mitigate project risks and issues.</li><li>Manage project changes and ensure appropriate approval and documentation.</li><li>Communicate project status, challenges, and recommendations to senior leadership.</li><li>Build and maintain strong relationships with clients, vendors, and internal stakeholders.</li><li>Facilitate project meetings and ensure clear ownership of actions and deliverables.</li><li>Ensure projects comply with organizational policies, standards, and applicable regulations.</li><li>Lead post-project reviews and implement lessons learned and continuous improvements.</li><li>Mentor and support project managers and junior team members.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Required Qualifications</b></p><ul><li>Bachelor’s degree in project management, Business Administration, Engineering, IT, or a related field.</li><li>7+ years of project management experience, preferably managing complex or large-scale projects.</li><li>Proven experience managing budgets, schedules, resources, risks, and stakeholders.</li><li>Strong leadership, communication, negotiation, and problem-solving skills.</li><li>Excellent organizational and analytical abilities.</li><li>Proficiency with project management tools such as Microsoft Project, Jira, Asana, Monday.com, or similar platforms.</li><li>Strong knowledge of project management methodologies such as Agile, Scrum, or Waterfall.</li><li>PMP, PRINCE2, or equivalent certification is preferred.</li></ul><p><br></p><p><b>Key Competencies</b></p><ul><li>Strategic thinking</li><li>Leadership and team management</li><li>Stakeholder management</li><li>Risk and issue management</li><li>Financial and budget management</li><li>Decision-making</li><li>Communication and presentation</li><li>Conflict resolution</li><li>Change management</li><li>Results orientation</li></ul><p><br></p><p><b>Key Performance Indicators (KPIs)</b></p><ul><li>On-time project delivery</li><li>Budget adherence</li><li>Project quality and scope compliance</li><li>Stakeholder/client satisfaction</li><li>Risk and issue resolution</li><li>Team performance and resource utilization</li><li>Achievement of project business objectives</li></ul></div>

<p>Call for experts - Jordan Growth and Prosperity Programme</p><p>Seeking experienced specialists for a flagship programme supporting economic resilience and Growth in Jordan</p><p>Project duration: 5 years</p><p>Location: Jordan (with relevance to wider MENA economic and private sector development contexts)</p><p>The Programme</p><p>Tetra Tech is seeking expressions of interest for experts for the upcoming FCDO-funded Jordan Growth and Prosperity (JGAP) programme. JGAP is a new economic and private sector development programme which aims to strengthen economic resilience and enable job-rich growth in Jordan at two different levels:</p><p>Macro-level: Supporting the Government of Jordan (GoJ) to maintain macroeconomic stability, by improving debt management and reducing fiscal pressures.</p><p>Micro-level: Implementing Market Systems Development (MSD) interventions in selected sectors to foster productive, inclusive, private-sector-led growth. There will be a particular focus on enhancing trade and exports.</p><p>JGAP aims to generate employment, absorb labour at scale and drive structural transformation in Jordan s economy.</p><p>Upcoming opportunities</p><p>We are seeking to build a diverse roster of experts to support the antcipated JGAP programme. We are looking for both Jordanian and international experts with strong Jordan and wider MENA experience. We look forward to hearing from experts in one or more of the following disciplines:</p><ul><li>Market Systems Development</li><li>Private Sector Development</li><li>Value chain development</li><li>SME growth and innovation</li><li>Labour Markets and employment</li><li>Trade, exports and market access</li><li>Sector Specialists with expertise in sectors aligned with Jordan's Modernisation Vision</li><li>Macroeconomic policy and reform</li><li>Public financial management</li></ul><p>In addition, we are looking for expertise in cross-cutting themes and issues related to private sector development and economic growth, including:</p><ul><li>Gender and social inclusion</li><li>Monitoring, evaluation and learning</li><li>Political economy analysis</li><li>Operations and programme management</li></ul><p>In your application, please clearly state the types of roles you are interested in (for example, team leadership; M&amp;E, technical expert etc) and whether you are interested in short and/or long-term opportunities. You can note this at the top of your CV.</p><p>How to Apply</p><p>Please click on the 'apply now' button to start your application. Please note applications are reviewed on a rolling basis.</p><p>Applications close: 28th August 2026</p><p><strong>Desired Candidate Profile</strong></p><p>About you</p><ul><li>Relevant professional experience in the states field/ sector</li><li>Strong networks and experience of working in Jordan and/or regionally</li><li>Excellent written and spoken communication skills. Fluency in Arabic is an advantage, although candidates with outstanding international expertise and experience in comparable contexts will also be considered.</li><li>Experience with FCDO projects is an advantage</li></ul>

<p><h4>Description</h4> <p>Please submit your CV in English and indicate your level of English proficiency.</p> <p>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.</p> <h4>What this opportunity involves</h4> <p>While each project involves unique tasks, contributors may:</p> <ul> <li>Design original computational physics problems that simulate real physics research workflows;</li> <li>Create problems requiring Python programming to solve (using Numpy, SciPy, Sympy);</li> <li>Ensure problems are computationally intensive and cannot be solved manually within reasonable timeframes (days/weeks);</li> <li>Develop problems requiring non-trivial reasoning chains in mechanics, electromagnetism, thermodynamics, and quantum mechanics;</li> <li>Base problems on real research challenges or practical applications from physics practice;</li> <li>Verify solutions using Python with standard physics simulation libraries;</li> <li>Document problem statements clearly and provide verified correct answers.</li> </ul> <h4>What we look for</h4> <p>This opportunity is a good fit for physicists with experience in Python open to part-time, non-permanent projects. Ideally, contributors will have:</p> <ul> <li>Degree in Physics (Theoretical, Experimental, or Computational) or related fields;</li> <li>Python proficiency for numerical validation. MATLAB, R, C, SQL, Numpy, Pandas, SciPy, domain-specific libraries, Stata or knowledge of any programming language can be equivalent;</li> <li>2+ years of professional experience: applied, research, or teaching experience is applicable;</li> <li>Experience with numerical simulation methods;</li> <li>Ability to design problems that mirror real physics research workflows;</li> <li>Creative thinking in problem design across diverse physics areas;</li> <li>Familiarity with physics modeling and approximation techniques;</li> <li>Strong written English (C1+).</li> </ul> <h4>How it works</h4> <p>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid</p> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Description</h4> <p>The Business Development Representative (SMB account growth focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.</p> <p>Working closely with account managers and sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.</p> <h4>Responsibilities:</h4> <strong>SMB Account Management & Growth</strong><br> <li>Own and manage a portfolio of SMB accounts, focusing on account growth, customer retention, upsell and cross-sell opportunities</li> <li>Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements</li> <li>Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions</li> <li>Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts</li> <br> <strong>Sales Development & New Business Generation</strong><br> <li>Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities</li> <li>Qualify opportunities by identifying customer requirements, decision-makers, budgets, timelines</li> <li>Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure</li> <li>Support pipeline acceleration and revenue generation initiatives across the SMB portfolio</li> <br> <strong>Pipeline & Sales Management</strong><br> <li>Manage multiple opportunities simultaneously within a high-volume sales environment</li> <li>Maintain accurate CRM records including pipeline updates, account activities, opportunity tracking, forecasting data</li> <li>Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms</li> <li>Consistently meet or exceed defined sales and activity KPIs</li> <br> <strong>Collaboration & Stakeholder Alignment</strong><br> <li>Collaborate closely with account managers and sales teams to align on account strategies, customer engagement plans, revenue growth opportunities</li> <li>Support broader sales initiatives and campaigns targeting SMB customers</li> <li>Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment</li> <h4>Requirements</h4> <li>2–4 years of experience in B2B sales, SMB account management, inside sales, business development roles</li> <li>Experience within ICT, technology services, or digital solutions environments is preferred</li> <li>Proven track record in upselling, cross-selling, closing small to mid-sized deals</li> <li>Experience managing multiple accounts and short-cycle sales opportunities</li> <li>Familiarity with Salesforce or similar CRM platforms, sales engagement and prospecting tools</li> <li>Bachelor’s degree in business administration, marketing, sales, information technology, or a related field</li></p><p></p>

<p><h4>Description</h4> <p>The SOC team leader is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p> <h4>Responsibilities:</h4> <p><strong>SOC operations management</strong><br> Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.</p> <p><strong>Incident management & escalation</strong><br> Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.</p> <p><strong>Team leadership & development</strong><br> Lead, mentor, and develop SOC analysts across all levels.<br> Conduct performance reviews, coaching sessions, and knowledge transfer initiatives.<br> Support recruitment, onboarding, and training activities.</p> <p><strong>Threat detection & operational improvement</strong><br> Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve use cases, correlation rules, dashboards, and operational procedures.<br> Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.</p> <p><strong>Governance, reporting & stakeholder management</strong><br> Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with internal security policies, regulatory obligations, and NCSC licensing requirements.<br> Maintain operational documentation, procedures, and playbooks.</p> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <p>Bachelor’s degree in cybersecurity, information security, computer science, information technology, engineering, or a related field.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience.<br> Previous experience leading security operations teams.<br> Strong experience with SIEM platforms, threat detection, incident response, and security operations management.<br> Experience within MSSP environments is highly preferred.</p></p><p></p>

<p><h4>Description</h4> <p>The SOC team leader is responsible for leading and managing ZainTECH’s Security Operations Center (SOC) team, ensuring effective delivery of security monitoring, threat detection, incident response coordination, and operational security services. The role provides technical leadership and operational oversight across SOC functions while ensuring compliance with service level agreements, customer requirements, and NCSC licensing obligations.</p> <h4>Responsibilities:</h4> <p><strong>SOC operations management</strong><br> Lead daily SOC operations across all monitoring and response activities.<br> Ensure continuous 24x7 monitoring coverage and effective shift management.<br> Oversee incident handling, escalation, and investigation activities.<br> Ensure adherence to customer SLAs and operational procedures.<br> Monitor SOC performance and service quality metrics.</p> <p><strong>Incident management & escalation</strong><br> Act as the primary escalation point for high-severity security incidents.<br> Coordinate incident response activities across technical teams and stakeholders.<br> Support containment, investigation, eradication, and recovery efforts.<br> Review incident reports and ensure quality of investigation outputs.<br> Participate in major incident and crisis management activities.</p> <p><strong>Team leadership & development</strong><br> Lead, mentor, and develop SOC analysts across all levels.<br> Conduct performance reviews, coaching sessions, and knowledge transfer initiatives.<br> Support recruitment, onboarding, and training activities.</p> <p><strong>Threat detection & operational improvement</strong><br> Drive continuous improvement of monitoring and detection capabilities.<br> Review and approve use cases, correlation rules, dashboards, and operational procedures.<br> Identify gaps in detection coverage and operational effectiveness.<br> Support SOC maturity and service enhancement initiatives.</p> <p><strong>Governance, reporting & stakeholder management</strong><br> Prepare operational reports and service reviews.<br> Participate in customer meetings and security governance discussions.<br> Ensure compliance with internal security policies, regulatory obligations, and NCSC licensing requirements.<br> Maintain operational documentation, procedures, and playbooks.</p> <h4>Our culture & code of conduct:</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <p>Bachelor’s degree in cybersecurity, information security, computer science, information technology, engineering, or a related field.<br> Minimum 5 years of cybersecurity experience and minimum 3 years of SOC operations experience.<br> Previous experience leading security operations teams.<br> Strong experience with SIEM platforms, threat detection, incident response, and security operations management.<br> Experience within MSSP environments is highly preferred.</p></p><p></p>

<p><h4>Description</h4> <p>The digital forensics team leader is responsible for leading digital forensic investigations, managing forensic analysts, and overseeing the delivery of forensic services across customer and enterprise environments. The role provides technical leadership for complex investigations involving cyber incidents, fraud, insider threats, regulatory inquiries, and legal matters while ensuring evidence integrity and compliance with applicable standards.</p> <p>The role ensures forensic services are delivered in accordance with NCSC licensing requirements, industry best practices, and legal evidentiary standards.</p> <h4>Responsibilities</h4> <p><strong>Forensic investigation leadership</strong></p> <ul> <li>Lead complex digital forensic investigations involving cybersecurity incidents, data breaches, insider threats, fraud investigations, intellectual property theft, and regulatory investigations</li> <li>Direct evidence acquisition and analysis activities</li> <li>Review and validate forensic findings and conclusions</li> <li>Ensure investigations follow approved forensic methodologies and standards</li> </ul> <p><strong>Technical oversight & quality assurance</strong></p> <ul> <li>Provide technical leadership and guidance to digital forensics analysts</li> <li>Review forensic reports and evidence documentation</li> <li>Ensure forensic procedures maintain evidentiary integrity and legal defensibility</li> <li>Approve investigation methodologies and evidence collection approaches</li> <li>Support expert witness and legal support activities where required</li> </ul> <p><strong>Incident response & security investigation support</strong></p> <ul> <li>Support major incident investigations and breach response activities</li> <li>Coordinate forensic activities during ransomware incidents, data compromise events, and advanced threat investigations</li> <li>Assist with attribution analysis and attack reconstruction activities</li> </ul> <p><strong>Program development & continuous improvement</strong></p> <ul> <li>Develop and maintain forensic procedures, evidence handling standards, investigation methodologies, and quality assurance frameworks</li> <li>Evaluate emerging forensic technologies and techniques</li> <li>Drive service maturity and operational excellence initiatives</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree (minimum) in information technology or a related field</li> <li>Minimum 3 years experience in cybersecurity, including at least 5 completed digital forensic investigations</li> <li>At least one valid NCSC-approved forensics certification like GCFE, GCFA, CHFI, or another certification in the same field approved by the NCSC</li> <li>Disk, memory, mobile, and network forensics; evidence handling; forensic tooling (e.g. EnCase, FTK, Autopsy, X-Ways)</li> <li>Proven ability to lead forensic engagements and produce defensible reports</li> <li>Experience supporting legal proceedings or regulatory investigations is preferable</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The digital forensics team leader is responsible for leading digital forensic investigations, managing forensic analysts, and overseeing the delivery of forensic services across customer and enterprise environments. The role provides technical leadership for complex investigations involving cyber incidents, fraud, insider threats, regulatory inquiries, and legal matters while ensuring evidence integrity and compliance with applicable standards.</p> <p>The role ensures forensic services are delivered in accordance with NCSC licensing requirements, industry best practices, and legal evidentiary standards.</p> <h4>Responsibilities</h4> <p><strong>Forensic investigation leadership</strong></p> <ul> <li>Lead complex digital forensic investigations involving cybersecurity incidents, data breaches, insider threats, fraud investigations, intellectual property theft, and regulatory investigations</li> <li>Direct evidence acquisition and analysis activities</li> <li>Review and validate forensic findings and conclusions</li> <li>Ensure investigations follow approved forensic methodologies and standards</li> </ul> <p><strong>Technical oversight & quality assurance</strong></p> <ul> <li>Provide technical leadership and guidance to digital forensics analysts</li> <li>Review forensic reports and evidence documentation</li> <li>Ensure forensic procedures maintain evidentiary integrity and legal defensibility</li> <li>Approve investigation methodologies and evidence collection approaches</li> <li>Support expert witness and legal support activities where required</li> </ul> <p><strong>Incident response & security investigation support</strong></p> <ul> <li>Support major incident investigations and breach response activities</li> <li>Coordinate forensic activities during ransomware incidents, data compromise events, and advanced threat investigations</li> <li>Assist with attribution analysis and attack reconstruction activities</li> </ul> <p><strong>Program development & continuous improvement</strong></p> <ul> <li>Develop and maintain forensic procedures, evidence handling standards, investigation methodologies, and quality assurance frameworks</li> <li>Evaluate emerging forensic technologies and techniques</li> <li>Drive service maturity and operational excellence initiatives</li> </ul> <h4>Our culture & code of conduct</h4> <p>At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity. We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence. All employees are expected to uphold our code of conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.</p> <h4>Requirements</h4> <ul> <li>Bachelor's degree (minimum) in information technology or a related field</li> <li>Minimum 3 years experience in cybersecurity, including at least 5 completed digital forensic investigations</li> <li>At least one valid NCSC-approved forensics certification like GCFE, GCFA, CHFI, or another certification in the same field approved by the NCSC</li> <li>Disk, memory, mobile, and network forensics; evidence handling; forensic tooling (e.g. EnCase, FTK, Autopsy, X-Ways)</li> <li>Proven ability to lead forensic engagements and produce defensible reports</li> <li>Experience supporting legal proceedings or regulatory investigations is preferable</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Loyalty Program Officer plays a key role in managing, analyzing, and growing the Zain Cash loyalty program. This position is responsible for developing customer-centric campaigns, managing a gamified points system, and building strategic relationships with partners to enhance program value. The officer will monitor customer behavior, optimize voucher offerings, track satisfaction, and generate actionable insights to increase engagement and retention. Cross-functional collaboration is critical to align program efforts with internal teams and external partners.</p> <h4>Responsibilities</h4> <ul> <li>Manage the day-to-day operations of the Zain Cash loyalty program, including points accrual, redemption logic, and reward tiering.</li> <li>Develop and execute gamified campaigns to boost engagement, transactions, and point usage.</li> <li>Continuously monitor point utilization trends to optimize customer experience and reward structures.</li> <li>Analyze voucher performance, redemption behavior, and customer preferences.</li> <li>Report on voucher value, usage rates, and campaign ROI.</li> <li>Recommend improvements based on data to ensure vouchers are relevant and attractive.</li> <li>Customer segment based on usage patterns and loyalty behavior.</li> <li>Design tailored offers and benefits based on customer insights.</li> <li>Conduct periodic satisfaction surveys and generate reports to measure loyalty program impact.</li> <li>Build and maintain strong relationships with third-party partners to source valuable offers and benefits.</li> <li>Negotiate partnership deals that provide meaningful rewards to customers and align with Zain Cash's loyalty strategy.</li> <li>Expand the partner network to create a diversified and appealing reward ecosystem.</li> <li>Generate regular dashboards and performance reports to track KPIs (engagement, redemption, churn).</li> <li>Collaborate with data and BI teams to ensure accurate tracking of loyalty metrics and customer value.</li> <li>Translate data into actionable strategies for retention and growth.</li> <li>Work closely with product, marketing, customer service, and sales teams to ensure program alignment.</li> <li>Share campaign plans, updates, and performance metrics across departments.</li> <li>Support internal training or onboarding sessions related to loyalty campaigns and tools.</li> <li>Monitor trends in customer loyalty, fintech rewards programs, and gamification strategies.</li> <li>Analyze competitor offerings to identify innovation opportunities and areas of differentiation.</li> <li>Recommend strategic improvements to enhance the value of Zain Cash's loyalty platform.</li> </ul> <h4>Requirements</h4> <p>Bachelor’s degree in marketing, Business Administration, or related field</p> <p>1–3 years of relevant experience in loyalty program management, CRM, or customer engagement, preferably in fintech, telecom, or retail.</p> <h4>Preferred Skills</h4> <ul> <li>Solid understanding of loyalty program structures and gamification techniques.</li> <li>Experience in data analysis and campaign reporting.</li> <li>Strong communication, negotiation, and partner management skills.</li> <li>Ability to think strategically while managing operational tasks.</li> <li>Proficiency in Excel, PowerPoint, and CRM/reporting tools.</li> <li>Team-oriented mindset with strong coordination and project follow-up abilities.</li> <li>Customer-focused, analytical, and creative thinker.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Loyalty Program Officer plays a key role in managing, analyzing, and growing the Zain Cash loyalty program. This position is responsible for developing customer-centric campaigns, managing a gamified points system, and building strategic relationships with partners to enhance program value. The officer will monitor customer behavior, optimize voucher offerings, track satisfaction, and generate actionable insights to increase engagement and retention. Cross-functional collaboration is critical to align program efforts with internal teams and external partners.</p> <h4>Responsibilities</h4> <ul> <li>Manage the day-to-day operations of the Zain Cash loyalty program, including points accrual, redemption logic, and reward tiering.</li> <li>Develop and execute gamified campaigns to boost engagement, transactions, and point usage.</li> <li>Continuously monitor point utilization trends to optimize customer experience and reward structures.</li> <li>Analyze voucher performance, redemption behavior, and customer preferences.</li> <li>Report on voucher value, usage rates, and campaign ROI.</li> <li>Recommend improvements based on data to ensure vouchers are relevant and attractive.</li> <li>Customer segment based on usage patterns and loyalty behavior.</li> <li>Design tailored offers and benefits based on customer insights.</li> <li>Conduct periodic satisfaction surveys and generate reports to measure loyalty program impact.</li> <li>Build and maintain strong relationships with third-party partners to source valuable offers and benefits.</li> <li>Negotiate partnership deals that provide meaningful rewards to customers and align with Zain Cash's loyalty strategy.</li> <li>Expand the partner network to create a diversified and appealing reward ecosystem.</li> <li>Generate regular dashboards and performance reports to track KPIs (engagement, redemption, churn).</li> <li>Collaborate with data and BI teams to ensure accurate tracking of loyalty metrics and customer value.</li> <li>Translate data into actionable strategies for retention and growth.</li> <li>Work closely with product, marketing, customer service, and sales teams to ensure program alignment.</li> <li>Share campaign plans, updates, and performance metrics across departments.</li> <li>Support internal training or onboarding sessions related to loyalty campaigns and tools.</li> <li>Monitor trends in customer loyalty, fintech rewards programs, and gamification strategies.</li> <li>Analyze competitor offerings to identify innovation opportunities and areas of differentiation.</li> <li>Recommend strategic improvements to enhance the value of Zain Cash's loyalty platform.</li> </ul> <h4>Requirements</h4> <p>Bachelor’s degree in marketing, Business Administration, or related field</p> <p>1–3 years of relevant experience in loyalty program management, CRM, or customer engagement, preferably in fintech, telecom, or retail.</p> <h4>Preferred Skills</h4> <ul> <li>Solid understanding of loyalty program structures and gamification techniques.</li> <li>Experience in data analysis and campaign reporting.</li> <li>Strong communication, negotiation, and partner management skills.</li> <li>Ability to think strategically while managing operational tasks.</li> <li>Proficiency in Excel, PowerPoint, and CRM/reporting tools.</li> <li>Team-oriented mindset with strong coordination and project follow-up abilities.</li> <li>Customer-focused, analytical, and creative thinker.</li> </ul></p><p></p>

<p><h4>Description</h4> <p>The Business Development Representative (SMB account growth focus) is responsible for driving revenue growth across ZainTECH’s SMB customer portfolio through account expansion, upselling, cross-selling, and new business development activities. The role combines SMB account management with proactive sales development, focusing on high-volume, short-cycle opportunities within the ICT and digital solutions space.</p> <p>Working closely with account managers and sales teams, the Business Development Representative plays a key role in accelerating pipeline generation, increasing customer engagement, and expanding existing customer relationships while identifying new SMB business opportunities across assigned markets.</p> <h4>Responsibilities:</h4> <strong>SMB Account Management & Growth</strong><br> <li>Own and manage a portfolio of SMB accounts, focusing on account growth, customer retention, upsell and cross-sell opportunities</li> <li>Build and maintain strong relationships with customer stakeholders to understand evolving business and technology requirements</li> <li>Conduct regular account reviews to identify expansion opportunities and position relevant ICT and digital solutions</li> <li>Drive revenue growth through the successful execution of upsell and cross-sell initiatives across assigned accounts</li> <br> <strong>Sales Development & New Business Generation</strong><br> <li>Identify and pursue new business opportunities within the SMB segment through outbound prospecting and lead generation activities</li> <li>Qualify opportunities by identifying customer requirements, decision-makers, budgets, timelines</li> <li>Maintain a healthy pipeline of short-cycle opportunities, ensuring consistent progression and deal closure</li> <li>Support pipeline acceleration and revenue generation initiatives across the SMB portfolio</li> <br> <strong>Pipeline & Sales Management</strong><br> <li>Manage multiple opportunities simultaneously within a high-volume sales environment</li> <li>Maintain accurate CRM records including pipeline updates, account activities, opportunity tracking, forecasting data</li> <li>Ensure strong pipeline hygiene and reporting accuracy within Salesforce or similar CRM platforms</li> <li>Consistently meet or exceed defined sales and activity KPIs</li> <br> <strong>Collaboration & Stakeholder Alignment</strong><br> <li>Collaborate closely with account managers and sales teams to align on account strategies, customer engagement plans, revenue growth opportunities</li> <li>Support broader sales initiatives and campaigns targeting SMB customers</li> <li>Coordinate with internal stakeholders to ensure smooth customer engagement and commercial alignment</li> <h4>Requirements</h4> <li>2–4 years of experience in B2B sales, SMB account management, inside sales, business development roles</li> <li>Experience within ICT, technology services, or digital solutions environments is preferred</li> <li>Proven track record in upselling, cross-selling, closing small to mid-sized deals</li> <li>Experience managing multiple accounts and short-cycle sales opportunities</li> <li>Familiarity with Salesforce or similar CRM platforms, sales engagement and prospecting tools</li> <li>Bachelor’s degree in business administration, marketing, sales, information technology, or a related field</li></p><p></p>

<p><h4>The head of design will lead the design direction across our client's digital products and customer journeys.</h4> <p>This role sits at the intersection of product design, customer experience, growth, and brand expression. The right person will create experiences that are simple, trustworthy, commercially effective, and scalable.</p> <p>This is a hands-on leadership role for someone who can think strategically, raise the quality bar, and stay close to execution, working closely with product, engineering, marketing, strategy, commercial, and operations to shape product experiences, customer journeys, and growth surfaces across the business.</p> <h4>What you'll do:</h4> <ul> <li>Own company's design strategy and shape the end-to-end experience across mobile, web, partner channels, and internal tools, optimizing clarity, trust, usability, and conversion.</li> <li>Set the strategic direction for critical journeys across onboarding, payments, financing, property services, and lifecycle touchpoints, building trust in high-consideration financial moments.</li> <li>Partner with product, engineering, marketing, strategy, commercial, and operations to turn business goals, customer insight, and experimentation into effective experiences and growth journeys.</li> <li>Build and evolve the design system, including components, patterns, and standards that help the business scale with consistency and speed.</li> <li>Raise the quality bar through design reviews and QA, while leading, mentoring, and developing the design team and establishing high-standard collaborative rituals.</li> </ul> <h4>What we're looking for:</h4> <ul> <li>Senior product design leadership experience on consumer-facing digital products, in one or more of the following domains: fintech, consumer finance, payments, BNPL, embedded finance, digital banking, wallets, proptech, or marketplaces.</li> <li>A portfolio of shipped products, complex journeys, and measurable business impact, especially across high-consideration flows such as onboarding, activation, checkout, or credit decisioning.</li> <li>Product thinking and a broad craft range across UX, UI, interaction, and growth design, with the ability to connect design decisions directly to business outcomes.</li> <li>A track record of building and scaling design systems, reusable components, and standards across multiple product surfaces.</li> <li>Experience leading, mentoring, and growing designers, while establishing a high-quality bar for the team.</li> </ul> <h4>Strongly preferred:</h4> <ul> <li>Experience at a high-growth regional or global consumer platform, such as Tabby, Ziina, Wio, Careem, Tamara, or similar.</li> <li>Experience in the UAE, GCC, or wider MENA market.</li> <li>Background in embedded finance, BNPL, credit, payment flexibility, wallets, or affordability-based journeys.</li> <li>Experience designing across B2C, B2B2C, and partner-led distribution models.</li> </ul> <h4>What success looks like</h4> <ul> <li>The company's product experience is clearer, more consistent, and more scalable across surfaces.</li> <li>Customer journeys are easier to understand, more trustworthy, and more conversion-oriented.</li> <li>The design system measurably improves speed, consistency, and quality across product delivery.</li> <li>Design is a stronger partner to product, engineering, marketing, strategy, and commercial teams.</li> <li>Design quality improves release over release, with better UX thinking, cleaner execution, and clearer alignment to business outcomes.</li> </ul></p><p></p>

<p><h4>The head of design will lead the design direction across our client's digital products and customer journeys.</h4> <p>This role sits at the intersection of product design, customer experience, growth, and brand expression. The right person will create experiences that are simple, trustworthy, commercially effective, and scalable.</p> <p>This is a hands-on leadership role for someone who can think strategically, raise the quality bar, and stay close to execution, working closely with product, engineering, marketing, strategy, commercial, and operations to shape product experiences, customer journeys, and growth surfaces across the business.</p> <h4>What you'll do:</h4> <ul> <li>Own company's design strategy and shape the end-to-end experience across mobile, web, partner channels, and internal tools, optimizing clarity, trust, usability, and conversion.</li> <li>Set the strategic direction for critical journeys across onboarding, payments, financing, property services, and lifecycle touchpoints, building trust in high-consideration financial moments.</li> <li>Partner with product, engineering, marketing, strategy, commercial, and operations to turn business goals, customer insight, and experimentation into effective experiences and growth journeys.</li> <li>Build and evolve the design system, including components, patterns, and standards that help the business scale with consistency and speed.</li> <li>Raise the quality bar through design reviews and QA, while leading, mentoring, and developing the design team and establishing high-standard collaborative rituals.</li> </ul> <h4>What we're looking for:</h4> <ul> <li>Senior product design leadership experience on consumer-facing digital products, in one or more of the following domains: fintech, consumer finance, payments, BNPL, embedded finance, digital banking, wallets, proptech, or marketplaces.</li> <li>A portfolio of shipped products, complex journeys, and measurable business impact, especially across high-consideration flows such as onboarding, activation, checkout, or credit decisioning.</li> <li>Product thinking and a broad craft range across UX, UI, interaction, and growth design, with the ability to connect design decisions directly to business outcomes.</li> <li>A track record of building and scaling design systems, reusable components, and standards across multiple product surfaces.</li> <li>Experience leading, mentoring, and growing designers, while establishing a high-quality bar for the team.</li> </ul> <h4>Strongly preferred:</h4> <ul> <li>Experience at a high-growth regional or global consumer platform, such as Tabby, Ziina, Wio, Careem, Tamara, or similar.</li> <li>Experience in the UAE, GCC, or wider MENA market.</li> <li>Background in embedded finance, BNPL, credit, payment flexibility, wallets, or affordability-based journeys.</li> <li>Experience designing across B2C, B2B2C, and partner-led distribution models.</li> </ul> <h4>What success looks like</h4> <ul> <li>The company's product experience is clearer, more consistent, and more scalable across surfaces.</li> <li>Customer journeys are easier to understand, more trustworthy, and more conversion-oriented.</li> <li>The design system measurably improves speed, consistency, and quality across product delivery.</li> <li>Design is a stronger partner to product, engineering, marketing, strategy, and commercial teams.</li> <li>Design quality improves release over release, with better UX thinking, cleaner execution, and clearer alignment to business outcomes.</li> </ul></p><p></p>

<p>The HR Manager will support the day-to-day delivery of HR services for MELA, including recruitment, onboarding, personnel files, timesheets, leave administration, consultant invoicing, performance management, and compliance with HR policies. The HR Manager will work closely with project staff, Finance and Operations, and the MSI Home Office and will report to the Senior Finance and Operations Manager. This is a full-time, Amman-based role with a period of performance from September 2026 September 2027.</p><h4>Essential Job Functions:</h4><p>The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:</p><ul><li>Coordinate the recruitment and onboarding of project employees and consultants, including reference checks, salary verification, and completion of required forms.</li><li>Maintain complete and up-to-date electronic personnel and consultant files in Egnyte.</li><li>Ensure timesheets are accurately completed, approved, and submitted on time.</li><li>Process staff leave requests and maintain an accurate and current leave tracker.</li><li>Monitor employee and consultant agreement periods and coordinate required modifications or extensions with the MSI Home Office.</li><li>Prepare and verify HR information required by Finance for monthly payroll, income tax, social security, medical insurance, and other benefits.</li><li>Coordinate with employer-of-record service providers regarding contracts, payroll, benefits, leave, and other routine HR matters.</li><li>Review short-term consultant invoices and supporting documentation before submission to Finance for payment.</li><li>Coordinate probationary, mid-year, and annual performance appraisals and maintain the related records.</li><li>Support the consistent application of project HR policies and applicable labor laws.</li><li>Assist expatriate staff with visas, work permits, residency, relocation, and settlement in Jordan.</li><li>Respond to routine employee questions and refer sensitive or complex HR matters to the Senior Finance and Operations (SFO) Manager or Home Office.</li><li>Promote a respectful, inclusive, and collaborative work environment.</li><li>Perform other related HR and administrative duties as assigned by the SFO.</li></ul><p>The expected work week is from Sunday to Thursday, 40 hours per week. This position is required to be in the office Sunday Thursday. This arrangement is subject to review and may change at the company s discretion.</p><p>Life at Tetra Tech: The perks of working at Tetra Tech include:</p><ul><li>Comprehensive and market-competitive benefits.</li><li>Merit-based financial rewards.</li><li>Flexibility and company-wide commitment to work/life balance.</li><li>Collaborative team atmosphere that values the contributions of all employees.</li><li>Learning and development opportunities for ongoing professional growth.</li></ul><p><strong>Desired Candidate Profile</strong></p><h4>Required Qualifications:</h4><ul><li>Bachelor 's degree in human resources, business administration, or a related field.</li><li>At least five years of relevant HR experience, preferably with an international organization or donor-funded project.</li><li>Knowledge of Jordanian labor law and standard HR practices.</li><li>Experience with recruitment, personnel administration, payroll inputs, leave, and performance management.</li><li>Strong organizational, communication, and interpersonal skills.</li><li>Ability to maintain confidentiality and manage sensitive personnel information.</li><li>Proficiency in Microsoft Office and electronic document-management systems.</li><li>Professional proficiency in Arabic and English.</li></ul><h4>Physical Requirements:</h4><p>Prolonged periods sitting or standing at a desk and using a computer.</p><h4>Work Environment / Environmental Factors:</h4><p>This position has no work or environmental factors outside of a standard office environment.</p>

<p>The Evaluations and Assessments Specialist will provide technical leadership for evaluation, assessment, and research activities under the Jordan MELA work order. This position will lead the design and implementation of evaluation and assessment assignments in response to U.S. Department of State priorities, ensuring that products are rigorous, relevant, timely, and actionable. The Evaluations and Assessments Lead will work closely with the Jordan MELA Senior M&amp;E Specialist (Evidence Generation Lead), Department of State counterparts, technical specialists, and subcontractors to support credible evidence generation for program design, adaptation, and learning. This is a full-time, Amman-based role with a period of performance from September 2026 - September 2027. Essential Job Functions: The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions: Lead the design and implementation of evaluations, assessments, political economy and market studies, situational analyses, rapid appraisals, and other research assignments under the Jordan MELA SOW. Develop evaluation and assessment scopes of work, methodological approaches, and work plans in collaboration with the Jordan MELA Regional Director and Department of State counterparts. Select and apply appropriate qualitative, quantitative, and mixed-methods approaches based on the evaluation question and context. Oversee data collection, analysis, synthesis, and reporting for evaluation and assessment assignments. Ensure all studies adhere to evaluation quality standards, ethical research practices, informed consent requirements, and do-no-harm principles. Coordinate with subject matter experts and local researchers as needed to strengthen technical quality and contextual relevance. Support development of evaluation design reports, final reports, presentations, and other dissemination products. Translate findings into clear, actionable recommendations for decision-makers and implementers. Support learning and utilization activities, including validation meetings, dissemination workshops, and follow-up action planning. Contribute to portfolio-level evidence synthesis and identify strategic themes across multiple assignments. Ensure strong documentation, version control, and quality assurance throughout the evaluation process. Collaborate with team members to align evaluation and assessment work with broader monitoring, learning, and capacity strengthening objectives</p><p><strong>Desired Candidate Profile</strong></p><p>Master s degree in international development, economics, public policy, social sciences, statistics, evaluation, or a related field required; doctoral degree preferred. Minimum of 7 years of experience designing and implementing evaluations, assessments, research studies, or applied social science research required. Demonstrated experience with qualitative, quantitative, and mixed-methods approaches. Strong experience developing evaluation scopes of work, research designs, and actionable reports for donor or government clients. Knowledge of evaluation standards, human subjects protection, and ethical research practices. Experience working in Jordan and/or the MENA region strongly preferred. Familiarity with U.S. Government foreign assistance programming and evaluation requirements strongly preferred. Strong analytical, writing, and presentation skills, with the ability to communicate findings to technical and non-technical audiences. Ability to manage multiple assignments and deadlines in dynamic, sometimes sensitive environments. Excellent written and oral communication skills in English and Arabic required.</p>

<p><br></p><p>The Service Operations Manager is responsible for leading and managing the operational support and service delivery of mission-critical airport and aviation technology solutions. The role ensures high availability, reliability, performance, and continuous improvement of operational services while leading multidisciplinary teams across application support, cloud operations, infrastructure, and service management functions.</p><h2>WHAT YOU WILL DO:</h2><h3>Service Operations Leadership</h3><ul><li>Lead and develop a high-performing Service Operations team.</li><li>Provide leadership, coaching, mentoring, and performance management to operational and technical teams.</li><li>Define operational strategies and support models that ensure service stability, scalability, and resilience.</li><li>Foster a culture of accountability, collaboration, customer focus, and continuous improvement.</li></ul><h3>Service Delivery &amp; Operations</h3><ul><li>Ensure delivery of operational services in accordance with agreed SLAs, OLAs, and customer expectations.</li><li>Manage end-to-end Incident, Problem, Change, and Major Incident processes.</li><li>Lead root cause investigations and drive corrective and preventive actions.</li><li>Oversee service transitions and operational readiness activities for new products, services, and customer deployments.</li><li>Monitor operational health, service performance, availability, and capacity metrics.</li></ul><h3>Cloud &amp; Technical Operations</h3><ul><li>Manage operational support for cloud-based solutions with a strong focus on Microsoft Azure.</li><li>Ensure effective administration and support of:<ul><li>Azure Infrastructure</li><li>Cloud networking</li><li>Application platforms</li><li>Databases</li><li>APIs and integrations</li><li>Monitoring and observability solutions</li></ul></li><li>Drive automation and operational efficiency through scripting and tooling.</li><li>Support modernization initiatives and cloud transformation projects.</li></ul><h3>Application &amp; Platform Support</h3><ul><li>Lead Application Support teams responsible for critical customer-facing systems.</li><li>Ensure timely resolution of production incidents and service requests.</li><li>Collaborate with Development, Engineering, Architecture, and Product teams.</li><li>Manage application deployments, upgrades, and release activities.</li></ul><h3>Operational Excellence &amp; Reliability</h3><ul><li>Implement Site Reliability Engineering (SRE) principles and best practices.</li><li>Drive observability improvements through monitoring, logging, and alerting frameworks.</li><li>Establish service health dashboards, KPIs, SLOs, and SLIs.</li><li>Reduce operational debt through automation, process optimization, and continuous improvement initiatives.</li></ul><h3>Stakeholder &amp; Customer Management</h3><ul><li>Build strong relationships with customers, internal stakeholders, engineering teams, and operational partners.</li><li>Lead operational reviews and customer service discussions.</li><li>Communicate operational risks, service performance, and improvement plans to leadership and customers.</li><li>Act as an escalation point during critical incidents and customer-impacting events.</li></ul><p><strong>Desired Candidate Profile</strong></p><h2>WHO YOU ARE:</h2><ul><li>Bachelor's Degree in Computer Science, Engineering, Information Technology, Telecommunications, or equivalent.</li><li>10+ years of experience in IT Operations, Service Management, Application Support, or Technical Operations environments.</li><li>8+ years supporting enterprise or mission-critical systems.</li><li>2-4 years of people management experience leading technical teams.</li><li>Experience managing multidisciplinary teams across:<ul><li>Application Support</li><li>Cloud Operations</li><li>Infrastructure Support</li><li>Service Management</li></ul></li><li>Strong experience managing operational support in 24x7 environments.</li><li>Experience driving operational transformation and continuous improvement initiatives.</li></ul><h3>Technical Skills</h3><ul><li>Microsoft Azure Cloud administration and operations.</li><li>Application Support and Production Support environments.</li><li>Database technologies and administration concepts (SQL/Oracle/PostgreSQL).</li><li>APIs, integrations, and enterprise application architectures.</li><li>Working knowledge of Java and/or C#.</li><li>Monitoring and observability tools such as Application Insights, Dynatrace, Grafana, or Prometheus.</li><li>Understanding of SRE principles, automation, reliability engineering, and operational metrics (SLIs/SLOs).</li></ul><h3>NICE-TO-HAVE:</h3><ul><li>Experience within Aviation, Airports, Air Transport Industry (ATI), or mission-critical operational environments.</li><li>Experience supporting operational airport systems.</li><li>Experience working with geographically distributed teams.</li><li>ITIL processes: Incident, Problem, Change, Request, and Knowledge Management</li></ul>